Sonova Unitron Moxi Jump R, Unitron D Moxi Jump R 7, Unitron D Moxi Jump R 9, Unitron D Moxi Jump R 5, Unitron D Moxi Jump R 3 Series Manual
Moxi Jump R
behind-the-ear (BTE)
hearing aid guide
A Sonov a brand
Thank you
Thank you for choosing these hearing aids.
Unitron is a hearing solution company that
believes people should feel really good about
the entire hearing experience, start to nish.
Our ingenious products, technologies, services
and programs oer a level of personalization
you can’t get anywhere else. Get ready to
Love the experience.
This user guide applies to the following models:
Year of introduction:
D Moxi™ Jump R
D Moxi™ Jump R
™
D Moxi
D Moxi™ Jump R
Jump R
™
Your hearing aids
Hearing care professional: ____________________
___________________________________________
Telephone: _________________________________
Model: ____________________________________
Serial number: ______________________________
Warranty: __________________________________
Program 1 is for: ____________________________
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase: ____________________________
Quick reference
Low battery warning
beeps every
minutes
Turning hearing aids on/o
Press and hold the lower part of the button on each hearing
aid for 3 seconds until the indicator lights change.
On: Indicator light is
temporarily solid green
O: Indicator light is
temporarily solid red
Before using your hearing aids for the rst time,
it is recommended to charge them for 3 hours.
Charging your hearing aids
Place the hearing aids in the charger.
Charging: Slow blinking
indicator light
Fully charged: Solid green
indicator light
Multi-function button
with indicator light
On
O
Table of contents
Your hearing aids at a glance ..................................................... 2
Warnings .................................................................................... 5
Tinnitus masker ........................................................................17
Turning your hearingaids onando ....................................... 20
Putting your hearing aids on your ears......................................21
Operating instructions ............................................................. 23
Your rechargeable hearing aids ......................................... 26
Charging your hearing aids ................................................ 27
Pairing your mobile phone with your hearing aids ............ 32
Phone calls with a mobile phone ...................................... 34
Using your mobile phone with your hearing aids .............. 35
Adjusting volume balance between mobile phone
calls and your environment ............................................... 37
TV Connector ..................................................................... 38
Tinnitus masker ........................................................................ 39
Flight mode .............................................................................. 40
Connectivity overview ...............................................................41
Caring for your hearing aids ..................................................... 42
Accessories .............................................................................. 45
Troubleshooting guide ............................................................. 46
Warning to hearing aid dispensers (tocomplywith the
U.S. Food and Drug Administration (F DA) regulations) ........... 52
Information and explanation of symbols ................................. 54
Compliance information ........................................................... 56
Your feedback ..........................................................................60
Additional notes ........................................................................61
Your hearing aids at a glance
D Moxi Jump R BTE hearing aids
1 Multi-function button with indicator light -
switches between listening programs, changes
the volume level, and accepts or rejects mobile
phone calls depending on your customized
tting
2 Wire - connects the speaker unit to your
hearingaids
3 Microphones - sound enters your hearingaids
through the microphones
4 Charging contacts
5 Dome - holds the speaker unit in place in your
ear canal
6 Speaker unit - amplies the sound and sends it
directly into the ear canal
7 Retention piece - helps prevent the dome and
speaker unit from moving out of the ear canal
8 Custom mold - holds the hearing aids in place
3
1
2
3
5
6
7
4
3
1
2
3
8
4
2 3
Charger
Charger
Warnings
These rechargeable hearing aids contain
lithium-ion batteries that can be taken onto
Indicator light for power
Micro-USB connection
to external power supply
airplanes as carry-on luggage.
Changes or modications to the hearing
aids that are not explicitly approved by
the manufacturer are not permitted. Such
Cleaning tool
Space for drying capsule
(cover closed)
changes may damage your ear or the hearing
aids.
The intended use of hearing aids is to
amplify and transmit sound to the ears and
hereby compensate for impaired hearing.
Space for earpieces
The hearing aids (specially programmed for
each hearing loss) must only be used by the
intended person. They should not be used
by any other person as they could damage
hearing.
Hearing aid charging slots with le/right indicators
Hearing aids should only be used as
directed by your physician or hearing care
professional.
Space for drying
capsule
(cover open)
4 5
Drying capsule
(optional)
Hearing aids will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.
Do not use the hearing aids and charging
accessories in explosive areas (mines or
industrial areas with danger of explosions,
oxygen rich environments or areas where
flammable anesthetics are handled) or where
electronic equipment is prohibited.
Allergic reactions to hearing aids are
unlikely. However, if you experience itching,
redness, soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing care professional and contact your
physician.
In the unlikely case that any parts remain in
the ear canals aer the removal of the hearing
aids, contact a physician immediately.
Hearing programs in the directional
microphone mode reduce background noises.
Please be aware that warning signals or
noises coming from behind, e. g. cars, are
impairment should be supervised at all
times to ensure their safety. The hearing
aids are small devices and contain small
parts. Do not leave children and individuals
with cognitive impairment unsupervised
with these hearing aids. If swallowed,
consult a physician or hospital immediately
as the hearing aids or their parts can cause
choking.
Keep the charger out of reach of children,
individuals with cognitive impairment and
pets. If the drying capsule is swallowed,
consult a physician or hospital immediately.
Do not make a wire connection from your
hearing aids to any external audio sources
like radio etc. That could cause injuries on
your body (electric shock).
Do not cover the whole charger while
charging, e.g. with a cloth etc.
partially or entirely suppressed.
These hearing aids are not for children
below 36 months. The usage of this device
by children and individuals with cognitive
6 7
The following is only applicable for persons
with active implantable medical devices
(i.e. pacemakers, debrillators, etc.):
- Keep the wireless hearing aids at least 15
cm (6 inches) away from the active implant.
- If you experience any interference, do not
use the wireless hearing aids and contact
the manufacturer of the active implant.
Please note that interference can also
be caused by power lines, electrostatic
discharge, airport metal detectors etc.
Special medical or dental examination
including radiation described below, may
adversely aect the correct functioning of
your hearing aids. Remove and keep them
outside the examination room/area before
undergoing:
- Medical or dental examination with X-ray
(also CT scan).
- Medical examinations with MRI/NMRI
scans, generating magnetic elds.
- Hearing aids don’t need to be removed
when passing security gates (airports etc.).
If X-ray is used at all, it will be in very low
doses, and will not aect the hearing aids.
Use of this equipment adjacent to or
stacked with other equipment should be
avoided because it could result in improper
operation. If such use is necessary, this
equipment and the other equipment should
be observed to verify that they are operating
normally.
Only use the charger and power supply
provided by the manufacturer for charging.
Otherwise, the device(s) may be damaged.
Use of accessories, transducers and cables
other than those specied or provided
by the manufacturer of this equipment
could result in increased electromagnetic
emissions or decreased electromagnetic
immunity of this equipment and result in
improper operation.
8 9
Your hearing aids operate in the frequency
range of . GHz–.8 GHz. When flying
please check if flight operator requires
devices to be switched into flight mode.
Portable RF communications equipment
(including peripherals such as antenna
cables and external antennas) should be
used no closer than 30 cm (12 inches) to any
part of the hearing aids, including cables
specied by the manufacturer. Otherwise,
degradation of the performance of this
equipment could result.
The USB port of the charger is to be used for
the described purpose only.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing care
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Note to hearing care professional
Domes should never be tted on clients with
perforated eardrums, exposed middle ear
cavities, or surgically altered ear canals. In
the case of such a condition, we recommend
to use a customized earmold.
10 11
Precautions
These hearing aids are water resistant
and not waterproof. They are designed to
withstand normal activities and occasional
accidental exposure to extreme conditions.
Never immerse your hearing aids in water.
These hearing aids are not specically
designed for extended periods of water
submersion on a continual basis, that is
worn in activities such as swimming or
bathing. Always remove your hearing aids
before these activities, as the hearing aids
contain sensitive electronic parts.
Protect your hearing aids from heat (never
leave near a window or in the car). Never
use a microwave or other heating devices
to dry your hearing aids (due to risk of
re or explosion). Ask your hearing care
professional about suitable drying methods.
The dome should be changed every three
months or when it becomes sti or brittle.
This is to prevent the dome from detaching
from the tube spout during insertion into or
removal from the ear.
Do not drop your hearing aids. Dropping
onto a hard surface can damage your
hearing aids.
Store your hearing aids in the charger if you
are not using them for a long period of time.
The hearing aids have to be dry before
charging. Otherwise the charging reliability
cannot be guaranteed.
The use of hearing aids is only part of
hearing rehabilitation; auditory training and
lip reading instruction may be required as
well.
In most cases, infrequent use of hearing
aids does not provide full benet. Once you
have become accustomed to your hearing
aids, wear your hearing aids everyday all
day.
12 13
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such
as digital mobile phones can create
interference (a buzzing sound) in hearing
aids. If you experience interference from a
mobile phone being used close by, you can
minimize this interference in a number of
ways. Switch your hearing aids to another
program, turn your head in a dierent
direction or locate the mobile phone and
move away from it.
Labeling
The serial number and year of manufacture are
located under the colored hearing aid marking.
Mobile phone compatibility rating
Some hearing aid users have reported a buzzing
sound in their hearing aids when they are using
mobile phones, indicating that the mobile
phone and hearing aids may not be compatible.
According to the ANSI C63.19 standard (ANSI
C63.19-2011 American National Standard
Methods of Measurement of Compatibility
Between Wireless Communications Devices and
Hearing Aids), the compatibility of particular
hearing aids and a mobile phone can be
predicted by adding the rating for the hearing
aid immunity to the rating for the mobile phone
emissions. For example, the sum of the hearing
aid rating of 4 (M4) and a telephone rating of 3
(M3) would result in a combined rating of 7. Any
combined rating that equals at least 5 would
provide “normal use”; a combined rating of 6 or
greater would indicate “excellent performance.”
The immunity of these hearing aids is at least
M4. The equipment performance measurements,
categories and system classications are based
upon the best information available but cannot
guarantee that all users will be satised.
15
The performance of the individual hearing
aids may vary with individual mobile phones.
Therefore, please try these hearing aids with
your mobile phone or, if you are purchasing a
new phone, please be sure to tr y it with your
hearing aids prior to purchase. For additional
guidance, please ask your hearing care
professional for the booklet entitled “Hearing
aid compatibility with digital wireless mobile
p h o n e s .”
Tinnitus masker
Tinnitus masker uses broadband noise to
provide temporary relief of tinnitus.
Tinnitus masker warnings
The tinnitus masker is a broadband sound
generator. It provides a means of sound
enrichment therapy that can be used as
part of a personalized tinnitus management
program to provide temporary relief from
tinnitus.
The underlying principle of sound
enrichment is to provide supplementary
noise stimulation which can help defocus
your attention from your tinnitus and avoid
negative reactions. Sound enrichment,
coupled with instructional counseling, is an
established approach to managing tinnitus.
Air conduction hearing aids with the tinnitus
masker are to be tted by a hearing care
professional familiar with the diagnosis and
management of tinnitus.
16 17
Should you develop any side eects
while using the tinnitus masker, such as
headaches, nausea, dizziness or heart
palpitations or experience a decrease
in auditory function such as decreased
loudness tolerance, worsening of tinnitus, or
speech not as clear, you should discontinue
use of the device and seek medical
attention.
The volume of the tinnitus masker can be
set to a level which could lead to permanent
hearing damage when used for a prolonged
period of time. Should the tinnitus masker
be set to such a level in your hearing aids,
your hearing care professional will advise
you of the maximum amount of time per day
you should use the tinnitus masker.
The tinnitus masker should never be used at
uncomfortable levels.
Important information
The tinnitus masker generates sounds
that are used as part of your personalized
temporary tinnitus management program
to provide relief from tinnitus. It should
always be used as prescribed by a hearing
care professional who is familiar with the
diagnosis and treatment of tinnitus.
Good health practice requires that a person
reporting tinnitus have a medical evaluation
by a licensed ear physician before using
a sound generator. The purpose of such
an evaluation is to ensure that medically
treatable conditions, which may be causing
tinnitus, are identied and treated prior to
using a sound generator.
The tinnitus masker is intended for adults
18 years of age or older who have both
hearing loss and tinnitus.
18 19
Turning your hearingaids onando
Your hearing aids will turn on
automatically when removed
from the charger. To turn hearing
aids on and o when not using
the charger, press and hold the
lower part of the button on each
hearing aid for 3 seconds until the indicator
lights change.
On: Indicator light is
temporarily solid
green
O: Indicator light is
temporarily solid red
Before using your hearing aids for the rst
time, it is recommended to charge them for
3 hours.
When you turn your hearing aids on you
may hear a start-up melody.
On O
Putting your hearing aids on your ears
Your hearing aids will be color-coded with a
marking on the outside of the hearing aid:
red = right ear; blue = le ear.
Hearing aids with domes
1. Place the hearing aid over
the top of your ear.
2. Hold the wire where it
attaches to the dome and
gently push the dome into
your ear canal. The wire
should lie flush against
your head and not stick out.
3. If there is a retention piece,
place it in your ear so it
rests at the bottom of the
opening of your ear canal.
1.
2.
3.
20 21
Hearing aids with custom molds
1. Hold the custom mold
between your thumb and
index nger. The opening
should be pointing in
towards your ear canal
with the hearing aid
resting above your ear.
2. Carefully insert the
custom mold into your
ear. The mold should t
into your ear snugly and
comfortably.
3. Place the hearing aid over
the top of your ear.
1.
2.
3.
Operating instructions
Your hearing aids come with a multi-function
button that allows you to further adjust them.
You may also use the multi-function button to
accept and reject calls to your paired mobile
phone.
These instructions describe the default
multi-function button settings. Your
hearing care professional may change
the functionality of the buttons. See
your hearing care professional for more
information.
Multi-function button
The multi-function button on your
hearing aids can be both a volume
control and a program control.
22 23
Program control
Each time you push the upper part of the button
on either hearing aid for longer than 2 seconds,
you will move to the next hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program setting Beeps
Program 1 (e.g. automatic program) 1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. Telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Please see the front of this booklet for a listing
of your personalized programs.
Volume control
To adjust the volume of your environment:
• Push the upper part of the hearing aid
button to increase the volume, and
• Push the lower part of the hearing aid
button to decrease the volume
As you change the volume, your hearing aids
will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
24 25
Your rechargeable hearing aids
Charging your hearing aids
Battery information
1) Connecting the power supply
Before using your hearing aids for the rst time,
it is recommended to charge them for 3 hours.
These hearing aids contain a built-in and
non-removable rechargeable lithium-ion battery.
c
d
Two long beeps indicate the hearing aid battery
is low. You have approximately 60 minutes
before you have to charge the hearing aids (this
a
b
can vary depending on the hearing aid settings).
If you can’t hear the low battery warning, your
hearing care professional can change its pitch
or loudness. If you prefer, it can be turned o
entirely.
a) Plug the larger end of the charging cable into
the power supply.
Charging information
The hearing aids must be dry before charging.
Charge your hearing aids ever y night. If you hear
the low batter y warning, place your hearing aids
in the charger.
Please ensure to charge and use the hearing
aids within operating temperature range:
+5° to +40° Celsius (41° to 104° Fahrenheit).
26 27
b) Plug the smaller end into the micro-USB port
on the charger.
c) Plug the power supply into a power outlet.
d) The indicator light is green when the charger
is connected to the power supply.
2) Insert the hearing aids
Insert the hearing aids into the charging slots.
Make sure the le and right hearing aid
markings match the le (blue)/right (red)
indicators next to the charging slots. The hearing
aids will automatically switch o when inserted
into the charger.
) Watch the indicator light
The indicator light will slowly blink until the
hearing aids are fully charged. When fully
charged the indicator light will be solid green.
The charging process will automatically stop
when the batteries are fully charged, so the
hearing aids can be safely le in the charger.
It can take up to 3 hours to charge the hearing
aids. The charger cover can be closed while
charging.
28 29
Understanding the indicator light
Indicator light Percentage charged Charging time
-%
30 min (30%)
-8%
8-%
% h
60 min (50%)
90 min (80%)
) Remove the hearing aids from the charger
Remove the hearing aids from the charging
slots to turn them on.
Do not pull the wires to remove the hearing aids
from the charger as this can damage the wires.
30 31
Pairing your mobile phone with your
hearing aids
1. On your phone, go to your settings menu to
ensure Bluetooth® is on and to search for
Bluetooth enabled devices.
2. Turn your hearing aids on. Your hearing aids
will remain in pairing mode for 3 minutes.
3. Your phone will show a list of found
Bluetooth enabled devices. Select your
hearing aid from the list to simultaneously
pair both hearing aids. You will hear
a melody when your phone has been
Connecting to your mobile phone
Aer your hearing aids have been paired to your
phone, they will automatically connect again
when your phone and hearing aids are turned
on and in range. This can take up to 2 minutes.
The connection will be maintained as long as
the phone remains on and within a range of
up to 10 m (30 ).
To switch a call between your hearing aids and
the speaker on your mobile phone, select the
audio source you would like from your phone.
If you are not sure how to do this, consult the
instruction manual that came with your mobile
phone.
successfully paired to your hearing aids.
It is only necessary to perform the pairing
procedure once with each Bluetooth enabled
phone.
Consult your phone user guide for instructions
on pairing a Bluetooth device with your phone.
Bluetooth® is a registered t rademark owned by th e Bluetooth SI G, Inc.
and used under license by Unitron.
32 33
Phone calls with a mobile phone
Le Right
Your hearing aids allow direct communication
with Bluetooth enabled phones. When paired
and connected to a phone, you will hear the
caller’s voice directly in your hearing aids. Your
hearing aids pick up your voice through their
own microphones.
You do not need to hold your mobile phone close
to your mouth, your voice is transmitted through
the hearing aids to your mobile phone.
Using your mobile phone with your
hearing aids
Making a phone call
Start a call on your paired mobile phone as you
normally would. You will hear the audio through
your hearing aids. Your hearing aids pick up your
voice through their own microphones.
Accepting a mobile phone call
When receiving a call, an incoming call
notication will be heard in the hearing aids.
The call can be accepted by a short push of less
than 2 seconds on either the upper or lower part
of the button on either hearing aid. Alternatively,
accept the call on your phone as you normally
would.
Caller’s voice
Your voice
34 35
short push
< 2 sec
Ending a phone call
Le Right
Le Right
End a call by holding down the upper or lower
part of the button on either hearing aid for more
than 2 seconds. Alternatively, end the call on
your phone as you normally would.
Rejecting a phone call
An incoming call can be rejected by holding
down the upper or lower part of the button
on either hearing aid for more than 2 seconds.
Alternatively, reject the call on your phone as
you normally would.
long push
> 2 sec
Adjusting volume balance between mobile
phone calls and your environment
During a call using a paired mobile phone:
• Push the upper part of the hearing aid
button to increase the call volume and
decrease the volume of sounds in your
environment
• Push the lower part of the hearing aid
button to decrease the call volume and
increase the volume of sounds in your
environment
Call volume up
Call volume down
36 37
TV Connector
Le Right
Adjusting volume balance between the TV
and the sounds in your environment
While listening to TV sound through the
TV Connector accessory:
• Push the upper part of the hearing aid
button to increase the TV volume and
decrease the volume of sounds in your
environment
• Push the lower part of the hearing aid
button to decrease the TV volume and
increase the volume of sounds in your
environment
TV volume up
Tinnitus masker
If your hearing care professional has congured
a tinnitus masker program, you can adjust
the tinnitus masker level while you are in the
tinnitus masker program. To adjust the noise
level:
• Push the upper part of the hearing aid
button to increase the tinnitus masker, and
• Push the lower part of the hearing aid
button to decrease the tinnitus masker
Remote Plus app:
• Tap the arrow to move to the second screen
where you can adjust the tinnitus masker
volume up or down
As you change the level, your hearing aids will
beep.
38 39
TV volume down
Flight mode
Your hearing aids operate in the frequency
range of . GHz–.8 GHz. When flying, some
airlines require all devices to be switched into
flight mode. Entering flight mode will not disable
normal hearing aid functionality, only the
Bluetooth connectivity functions.
Entering flight mode
To disable the Bluetooth wireless function and
enter flight mode:
Push and hold the lower part of
the button for seconds until
the solid orange light appears.
Then release the button.
Exiting flight mode
To enable the Bluetooth wireless
function and to exit flight mode:
Switch the hearing aid o and
then on using the lower part of
the hearing aid button.
Connectivity overview
The illustration below shows the connectivity
options available for your hearing aids.
Mobile
phone
TV Connector
connected to T V
The TV Connector can be connected to any audio
source such as a TV, stereo system, computer
and other audio sources.
40 41
Caring for your hearing aids
Protecting your hearing aids
• Always remove your hearing aids when
using hair care products. The hearing aids
can become clogged and cease to function
properly.
• Do not wear your hearing aids in the bath or
shower or immerse them in water.
• If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave.
Do not adjust any controls.
• Protect your hearing aids from excessive heat
(hair dryer, vehicle glove box or dashboard).
• Ensure you do not twist or squeeze the wires
when your hearing aids are placed in their case.
• Do not drop your hearing aids or knock them
against hard surfaces.
Cleaning your hearing aids
Use a so cloth to clean your hearing aids at
the end of each day. Regular cleaning of the
microphone ports with the supplied cleaning
brush will ensure that your hearing aids will
maintain their sound quality. Your hearing care
professional can demonstrate this for you.
Place the hearing aids in the charger overnight.
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Never use alcohol to clean your hearing aids,
earmolds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or custom molds can seriously damage them.
42 43
Cleaning your custom molds and domes
Clean the domes and molds on the
outside daily with a damp cloth.
Avoid getting any water in and
around the speaker units and
custom molds.
The wires, speakers, domes or custom molds
should never be rinsed or submerged in water
as water drops may block sound or damage the
electrical components of the hearing aids.
Domes should be replaced by your hearing care
professional every -6 months or when they
become sti, brittle, or discolored.
If your molds require further cleaning, the
speaker waxguard may be plugged and require
replacing. See your hearing care professional.
Accessories
TV Connector
The TV Connector is an optional accessory
that sends sound from your TV directly to
your hearing aids. The TV Connector can also
transmit sound from stereo systems, computers
and other audio sources.
Please see the user guide that came with your
TV Connector for more information. Please
contact your hearing care professional to get a
TV Connector.
44 45
Troubleshooting guide
Cause Possible remedy
Issue: will not turn on
Dead battery Place hearing aids in
Issue: indicator light blinks fast while charging
Faulty battery Consult your hearing care
Issue: indicator light is o when placed in the
charger
Hearing aids not
inserted correctly in the
charger
Charger not connected
to power source
powered charger
professional
Insert the hearing aids
correctly into the charger,
see “Charging your hearing
aids”
Connect the charger to an
external power source, see
“Charging your hearing aids”
Cause Possible remedy
Issue: battery does not last the whole day
Hearing aids not fully
charged
Battery needs to be
replaced
Place hearing aids in
powered charger
Consult your hearing care
professional to see if a
battery replacement is
required
Issue: no sound
Not turned on Turn on
Low/dead battery Place hearing aids in
Custom molds/domes
blocked with ear wax
Plugged microphones Consult your hearing care
powered charger
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
professional
46 47
Cause Possible remedy
Issue: not loud enough
Low volume Turn up volume; see hearing
Low battery Place hearing aids in
Custom molds/domes
not inserted properly
Change in hearing Consult your hearing care
Custom molds/domes
blocked with ear wax
Plugged microphones Consult your hearing care
care professional if problem
persists
powered charger
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
professional
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
professional
Cause Possible remedy
Issue: intermittent sound
Low battery Place hearing aids in
powered charger
Issue: two long beeps
Low battery Place hearing aids in
powered charger
Issue: whistling
Custom molds/domes
not inserted properly
Hand/clothing near ear Move hand/clothing away
Poorly tting custom
molds/domes
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
from ear
Consult your hearing care
professional
48 49
Cause Possible remedy
Issue: not clear, distorted
Poorly tting custom
molds/domes
Custom molds/domes
blocked with ear wax
Low battery Place hearing aids in
Plugged microphones Consult your hearing care
Consult your hearing care
professional
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
powered charger
professional
Issue: custom molds/domes falling out of ear
Poorly tting custom
molds/domes
Custom molds/domes
not inserted properly
Consult your hearing care
professional
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Issue: low volume on landline telephone
Telephone not
positioned properly
Hearing aids require
adjustment
50 51
Move telephone receiver
around ear for clearer signal
Consult your hearing care
professional
Cause Possible remedy
Issue: mobile phone calls not being heard through
hearing aid
Hearing aid is in flight
mode
Hearing aid is not paired
to the phone
Turn hearing aid o and back
on again
Pair your hearing aid to your
mobile phone (again)
Issue: indicator lights on the hearing aids are solid
red while in charger
Hearing aids are out
of their operating
temperature range
Ensure the hearing aids
are within the operating
temperature range of
+5° to +40° Celsius
(41° to 104° Fahrenheit)
Issue: charging does not start
Charger is not
connected to a power
supply
Hearing aids are not
inserted correctly into
the charger
For any problems not listed in the guide, contact your
hearing care professional.
Connect the charger to a
power supply
Insert hearing aids correctly
into the charger, see
“Charging your hearing aids”
Warning to hearing aid dispensers (tocomplywith
the U.S. Food and Drug Administration (FDA)
regulations)
A hearing aid dispenser should advise a prospective hearing aid
user to consult promptly with a licensed physician (preferably an
ear specialist) before dispensing a hearing aid if the hearing aid
dispenser determines through inquiry, actual observation, or review
of any other available information concerning the prospective
user, that the prospective user has any of the following conditions:
(i) Visible congenital or traumatic deformity of the ear. (ii) History
of active drainage from the ear within the previous 90 days. (iii)
History of sudden or rapidly progressive hearing loss within the
previous 90 days. (iv) Acute or chronic dizziness. (v) Unilateral
hearing loss of sudden or recent onset within the previous 90 days.
(vi) Audiometric air-bone gap equal to or greater than 15 decibels
at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence
of signicant cerumen accumulation or a foreign body in the ear
canal. (viii) Pain or discomfort in the ear. Special care should be
exercised in selecting and tting a hearing aid whose maximum
sound pressure level exceeds 132 decibels because there may be
risk of impairing the remaining hearing of the hearing aid user. [This
provision is required only for those hearing aids with a maximum
sound pressure capability greater than 132 decibels (dB).]
Important notice for prospective hearing aid users
Good health practice requires that a person with a hearing loss
have a medical evaluation by a licensed physician (preferably a
physician who specializes in diseases of the ear) before purchasing
a hearing aid.
Licensed physicians who specialize in diseases of the ear are oen
referred to as otolaryngologists, otologists or otorhinolaryngologists.
52 53
The purpose of medical evaluation is to assure that all medically
treatable conditions that may aect hearing are identied and
treated before the hearing aid is purchased. Following the medical
evaluation, the physician will give you a written statement that
states that your hearing loss has been medically evaluated and that
you may be considered a candidate for a hearing aid. The physician
will refer you to an audiologist or a hearing aid dispenser, as
appropriate, for a hearing aid evaluation. The audiologist or hearing
aid dispenser will conduct a hearing aid evaluation to assess your
ability to hear with and without a hearing aid. The hearing aid
evaluation will enable the audiologist or dispenser to select and
t a hearing aid to your individual needs. If you have reservations
about your ability to adapt to amplication, you should inquire
about the availability of a trial-rental or purchase-option program.
Many hearing aid dispensers now oer programs that permit you
to wear a hearing aid for a period of time for a nominal fee aer
which you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals
who have obtained a medical evaluation from a licensed physician.
Federal law permits a fully informed adult to sign a waiver statement
declining the medical evaluation for religious or personal beliefs
that preclude consultation with a physician. The exercise of such
a waiver is not in your best health interest and its use is strongly
discouraged.
Children with hearing loss
In addition to seeing a physician for a medical evaluation, a
child with a hearing loss should be directed to an audiologist
for evaluation and rehabilitation since hearing loss may cause
problems in language development and the educational and
social growth of a child. An audiologist is qualied by training and
experience to assist in the evaluation and rehabilitation of a child
with a hearing loss.
Information and explanation of symbols
With the CE symbol, Unitron Hearing conrms that this
xxxx
©
54 55
Unitron product – including accessories – meets the
requirements of the Medical Devices Directive
93/42/EEC as well as the Radio Equipment Directive
2014/53/EU on radio and telecommunications
transmitters.
The numbers aer the CE symbol correspond to the
code of certied institutions that were consulted under
the above-mentioned directives.
This symbol indicates that it is important for the user to
read and take into account the relevant information in
this user guide.
This symbol indicates that it is important for the user
to pay attention to the relevant warning notices in this
user guide.
Important information for handling and eective use of
the product.
This symbol indicates that the products described in
these user instructions adhere to the requirements for
an application part of Type B of EN 60601-1. The surface
of the hearing aid is specied as applicated part of
Type B.
Copyright symbol
Operating conditions:
This device is designed such that it functions without problems or
restrictions if used as intended, unless otherwise noted in these
user guides.
Transport conditions:
Temperature:
Lower Limit = -20°C (-4°F), Upper Limit = +60°C (+140°F).
Humidity: Lower Limit = 0%, Upper Limit = 75%
Pressure: Lower Limit = 20kPA, Upper Limit = 150kPA
Moxi Moxi is a trademark of Unitron.
This symbol shall be accompanied by the name and
the address of the authorised representative in the
European Community.
This symbol shall be accompanied by the name and
the address of the manufacturer (who are placing this
device on the market).
The symbol with the crossed-out garbage bin is to make
you aware that this device may not be thrown away
as normal household waste. Please dispose of old or
unused devices, at waste disposal sites intended for
electronic waste, or give your device to your hearing
care professional for disposal. Proper disposal protects
the environment and health.
The Bluetooth® word mark and logos are registered
trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Unitron is under license. Other
trademarks and trade names are those of their
respective owners.
Compliance information
Declaration of conformity
Hereby, Unitron Hearing declares that this product meets the
requirements of the Medical Device Directive 93/42/EEC and
complies with Radio Equipment Directive 2014/53/EU. The full
text of the Declarations of Conformity can be obtained from the
manufacturer.
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and Australian
Communications and Media Authority (ACMA) regulatory
arrangements for the legal sale in New Zealand and
Australia. The compliance label R-NZ is for radio products
supplied in the New Zealand market under conformity
level A1.
The hearing aid described in this user guide is certied under:
Standard hearing system
USA - FCC ID: Canada - IC:
D Moxi Jump R KWC-LDR ALDR
Notice 1
This device complies with Part 15 of the FCC Rules and with RSS210 of Industry Canada. Operation is subject to the following two
conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received, including
interference that may cause undesirable operation.
Notice 2
Changes or modications made to this device not expressly
approved by Unitron may void the FCC authorization to operate
this device.
Notice 3
This device has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules
and ICES-003 of Industry Canada. These limits are designed to
provide reasonable protection against harmful interference in
a residential installation. This device generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
device does cause harmful interference to radio or television
reception, which can be determined by turning the equipment o
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the device into an outlet on a circuit dierent from
that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for
help
56 57
Radio information of your wireless hearing aid
Antenna type Resonant loop antenna
Operation frequency 2.4 GHz – 2.48 GHz
Modulation GFSK, Pi/4 DPSK, GMSK
Radiated power < 2.5mW
Bluetooth
®
Range ~1m
Bluetooth 4.2 Dual-Mode
Proles supported HFP (Hands-free prole), A2DP
Compliance with emission and immunity standards
Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017
Immunity standards EN 60601-1-2:2015
IEC 60601-1-2:2014
EN 61000-4-2:2009
IEC 61000-4-2:2008
EN 61000-4-3:2006+A1+A2
IEC 61000-4-3:2006+A1+A2
EN 61000-4-4:2012
IEC 61000-4-4:2012
EN 61000-4-5:2014
IEC 61000-4-5:2014
EN 61000-4-6:2014
IEC 61000-4-6:2013
EN 61000-4-8:2010
IEC 61000-4-8:2009
EN 61000-4-11:2004
IEC 61000-4-11:2004
IEC 60601-1 (§ 4.10.2):2005
ISO 7637-2:2011
58 59
Your feedback
Record your specic needs or concerns and bring to
your rst oce visit aer getting your hearing aids.
This will help your hearing care professional to
address your needs.
Additional notes
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Unitron Hearing, a division of
National Hearing Services Inc.
20 Beasley Drive, Kitchener, ON
Canada NE Y6
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa, Switzerland
For a listing of Unitron group
companies, please visit
www.unitron.com
unitron.com
7
Distributor
A/2019-04 029-6263-02 © 2019 Unitron Hearing. All rights reserved.
613389 255294
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