Sonnet Technologies D500P User Manual

™

For

FUSION

5-Bay Serial ATA Disk Enclosure with Port Multiplier

D

500

P

User’s Guide

Windows

Fusion D500P Specifications and Features

Enclosure Specifications

Drive Tray (Bay 1)

Drive Tray (Bay 2)

Drive Tray (Bay 3)

Drive Tray (Bay 4)

Drive Tray (Bay 5)

Figure 1

Drive Presence LED
(Bay 1)

Drive Activit y LED
(Bay 1)

Drive Presence LED
(Bay 2)

Drive Activit y LED
(Bay 2)

Drive Presence LED
(Bay 3)

Drive Activit y LED
(Bay 3)

Drive Presence LED
(Bay 4)

Drive Activit y LED
(Bay 4)

Drive Presence LED
(Bay 5)

Drive Activit y LED
(Bay 5)

Enclosure Power LED

Compatibility Compatible with Mac®,

Windows®, and Linux®

computers with SATA

controller with port

multiplier support

External Connectors One eSATA

Drives Supported 3 & 1.5 Gb/s Serial ATA;

7,200 RPM

Data Transfer Speed Up to 240 MB/s,

depending on host controller

used and configuration

OS Support Platform independent

Power Supply 110–240V, 50–60Hz

Operating Temperature 32˚ F to 95˚ F

(0˚ C to 35˚ C)

Dimensions (WxDxH) 5.9 x 11.2 x 8.6 in

(14,9 x 28,5 x 21,9 cm)

Weight 11.5 lbs

(5,2 kg)

Locking

eSATA Connector

eSATA Connector

Power Cable
Connector

Package Contents Disk enclosure, five 3.5"

drive trays, drive mounting

screws, drive tray keys, tube

of threadlocker, power cord,

one locking eSATA data

cable, User's Guide

Power Switch

Figure 2

2

Safety Precautions and Disclaimers

SAFETY PRECAUTIONS

Please read this section carefully before proceeding. These
precautions explain the correct and safe use of this device,
thereby helping to prevent injury to you or others, and also help
you to minimize the risk of damaging the device.

Warnings

Always follow the basic warnings listed here to avoid the risk of
serious injury or death from electrical shock, short-circuiting, fire,
and other hazards. These warnings include, but are not limited to:

• With the exception of the user-swappable parts, do not attempt
to disassemble or modify the enclosure. If this device appears to
be malfunctioning, contact your reseller or local distributor.

• Do not drop the enclosure or any of its drive modules;
dropping or mishandling of the enclosure or drive modules
may result in a malfunction.

• Do not insert your fingers or foreign objects inside the enclosure;
take particular care when small children are present.

• Do not expose the device to rain, use it near water or containers
that contain liquids which might spill into any openings, or in
damp or wet conditions.

• If unusual smells, sounds, or smoke come from the device, or if
liquids enter it, switch it off immediately and unplug it from the
electrical outlet.

• Follow the instructions in this manual carefully; contact your
reseller or local distributor for additional advice not covered in
this User’s Guide.

DISCLAIMERS

Creating RAID Volumes Using Windows:
Creating RAID volumes under Windows requires dynamic disk
storage, a formatting option available with Windows Server
2008 R2, Windows Server 2003 SP1, Windows 7 Professional,
Enterprise, or Ultimate (32- and 64-bit versions), Windows Vista
Enterprise or Ultimate (32- and 64-bit versions), or Windows XP
Professional (32- and 64-bit versions).

In order to create RAID volumes larger than 2TB, you must do
one of the following:

• Span (link together in a virtual chain) the volumes, and then
format them as NTFS.

• Use GPT formatting. Note that drives and volumes with GPT
formatting are not visible to any version of Windows XP
Professional, nor to the 32-bit version of Windows Server 2003
SP1.

DISCLAIMERS

Drive Usage:
Sonnet Technologies has qualified the hard drives listed below for
use in Fusion D500P storage systems. These drives were chosen
for their superior performance, error handling, and reliability
characteristics, especially when used in RAID groups. One
important difference between these drives and standard hard
drives is how quickly each handles read errors—these qualified
drives attempt to recover from errors for just a few seconds,
while standard hard drives may take minutes. Because RAID
controller cards and software-based RAID schemes allow only
a very short time for drives to recover before dropping them
from the RAID group, hard drive manufacturers recommend
against using standard hard drives in RAID storage systems. The
hard drives qualified by Sonnet also feature improved vibration
characteristics that influence and support storage reliability. We
recommend the use of these Enterprise/RAID edition hard drives
and select, Sonnet certified desktop hard drives in your Fusion
storage system to ensure system reliability and performance.
STANDARD DRIVES MAY NOT BE SUPPORTED AND MAY
DEGRADE SYSTEM RELIABILITY AND PERFORMANCE.Check
the Sonnet Web site for the latest list of qualified hard drives.

500GB Models

• Hitachi Deskstar E7K500, # HDS725050KLA360

• Hitachi Ultrastar A7K1000, # HUA721050KLA330

• Maxtor MaXLine Pro 500, # 7H500F0

• Samsung Spinpoint F RAID, # HE502IJ

• Seagate Barracuda ES, # ST3500630NS

• Seagate Barracuda ES.2, # ST3500320NS

• Western Digital RE3 Enterprise, # WD5002ABYS

750GB Models

• Hitachi Ultrastar A7K1000, # HUA721075KLA330

• Samsung Spinpoint F RAID, # HE753LJ

• Seagate Barracuda ES, # ST3750640NS

• Seagate Barracuda ES.2, # ST3750330NS

• Western Digital, RE3 Enterprise, # WD7502ABYS

1TB Models

• Hitachi Ultrastar A7K1000, # HUA721010KLA330

• Samsung Spinpoint F RAID, # HE103UJ

• Seagate Barracuda ES.2, # ST31000340NS

• Western Digital, RE3 Enterprise, # WD1002FBYS

1.5TB Models

• Seagate Barracuda 7200.11, # ST31500341AS

2TB Models

• Hitachi Ultrastar DK7SAA200, # HUA722020ALA330

• Western Digital RE4-GP, # WD2002FYPS

(1) Only Seagate ES.2 drives with firmware versions SN06 and

newer compatible. Seagate ES.2 drives with firmware versions
SN03, SN04, or SN05 are NOT compatible.

(2) Only Seagate Barracuda 7200.11 1.5TB drives with firmware

versions SD1B and newer compatible.

(1)

(1)

(1)

(2)

3

Drive Installation and Enclosure Setup

1. Remove the Fusion D500P and its drive trays from their

packaging, and place them near the computer to which the
enclosure will be connected.

2. Take one of the drive trays and push its lever release button in

until the lever pops out (Figure 3).

WARNING: When handling computer products, take care to

prevent components from being damaged by static electricity;
avoid working in carpeted areas. Handle hard drives only by their
edges and avoid touching connector traces and component pins.

3. Remove a SATA drive from its packaging and set it in on a flat,
level surface with the label side down. Open the supplied tube
of threadlocker and apply a single drop inside each of the four
indicated screw holes on the bottom of the drive (Figure 4).

screw hole

push in lever

release button

Figure 3

threadlocker

screw hole

4. Turn the drive tray upside down and lay it on top of the drive,
with the back of the tray facing toward the drive’s connectors
(Figure 5).

WARNING: When securing the trays to the hard drives, you

must verify the screw heads are flush with the tray. Otherwise,
a screw may catch on the tray below and prevent you from removing
the tray from the enclosure.

5. Using four of the supplied screws, secure the drive tray to the
drive; tighten each screw to secure the tray snugly to the drive;
do not overtighten the screws (Figure 6).

connectors

screw hole

screw

screw hole

Figure 4

drive tray

drive

Figure 5

drive tray

screw

screw

screw

Figure 6

4

Drive Installation and Enclosure Setup

WARNING: When inserting drive modules into the enclosure,

do not force the levers closed. If a lever does not close easily,

remove and reinsert the module, and then push the lever in again.

6. Carefully slide the drive module into the enclosure until its lever
starts to close, and then push the lever in until it clicks to secure
the drive module inside the enclosure (Figure 7).

7. Repeat steps 2-6 for additional drives.

push lever

until it clicks

8. Connect the supplied locking eSATA data cable between the
enclosure and the SATA host controller in your computer; verify
the connectors are plugged in securely (Figure 8).

Support Note: The supplied Sonnet locking eSATA cable is

compatible with all eSATA ports and provides a far more
secure connection when used with Sonnet drive enclosures and host
controller cards with the matching connector. If necessary, you may
remove the locking mechanism from the connector by removing the
screws securing the two halves.

9. Connect the supplied power cable between the Fusion D500P
and a grounded wall outlet or power strip; verify the cable is

plugged in securely.

10. Push the switch on the back of the enclosure to the on position,
and then power on your computer.

11. Format the drives installed in the Fusion D500P according to
your needs; refer to your operating system software’s guide or
help section for more information.

push tray in

until the lever

starts to close

locking eSATA data cable

Figure 7

Figure 8

5

Tips and Additional Information

This section covers some common sense tips for using the Fusion
D500P enclosure.

Hot-swapping drives:
When used with a Mac running Mac OS X, Fusion D500P
supports drive hot-swapping*, enabling you to exchange a drive

or a set of drives without having to shut down your computer.
This does not mean you can simply pull out a drive at any time;
you must follow the procedures below or you may lose data in
the process.

• Before removing a drive module, you must put away (eject,

unmount, dismount) the drive volume. Simply drag the drive
icon associated with the drive(s) you wish to remove to the
eject icon on the dock (or trash can on the desktop).

• If you remove a drive module from the Fusion D500P with

a drive that was part of a RAID set, you should power off the
enclosure before reinserting the module. Once the module is
secured, power on the enclosure again; this will ensure that the
RAID set will mount properly.

* Windows does not provide hot swap support for drives (drive

enclosures) connected to a SATA host controller card installed in a
desktop PC or server.

Contacting Sonnet Customer Service

USA Customers

The Sonnet Web site located at www.sonnettech.com has the
most current support information and technical updates. Before
you call Sonnet Customer Service, please check our Web site for
the latest updates and online support files, and check this User’s
Guide for helpful information. When you call Sonnet Customer
Service, have the following information available so our customer
service staff can better assist you:

• Product name

• Date and place of purchase

• Hard drive model(s)

• Computer model

• Operating system

• Software/firmware versions

If further assistance is needed, please contact us at:

Sonnet Customer Service:
Online Service Form: http://serviceform.sonnettech.com
Tel: [phone]

(Monday–Friday, 7 a.m.–4 p.m. Pacific Time)

Fax: [phone]
E-mail: [e-mail]

Connections:

If you experience issues where a drive or volume does not appear
on your computer, or you see an error message stating a drive is
missing when you have the drives configured as a RAID set, the
cause may be as simple as a loose connector.

• If you do experience any trouble, disconnect the data cable and

reconnect it, making sure each end “clicks” in place.

• Check the drive presence indicator LEDs on the front of the

enclosure. If the LEDs are not lit on one of the bays, remove
and reinsert the drive module.

For Customers Outside the USA

For support on this product outside the USA, contact your reseller
or local distributor.

Visit Our Web Site

For the most current product information and online support
files, visit the Sonnet Web site at www.sonnettech.com/support/.
Remember to register your product online at http://registration.
sonnettech.com to be informed of future upgrades and product
releases.

©2010 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, Simply Fast, the Simply Fast logotype, Creativity Stored Here, and Fusion are trademarks of Sonnet Technologies, Inc. FireWire, Macintosh,
Mac, the Mac logo, and Mac OS are trademarks of Apple Inc., registered in the United States and other countries. Other product names are trademarks of their respective owners. Product specifications subject to change
without notice. Printed in the USA. UG-FUS-D5P-0TB-E-K-041210