Sonnet Technologies Crescendo-NuBus User Manual

Installation Manual
Crescendo G3/G4 NuBus
Processor Upgrade Card for NuBus Power Macintosh
Installation Manual Crescendo
NuBus Processor Upgrade Cards © 2000 Sonnet Technologies, Inc. All rights reserved.
Sonnet Technologies, Inc. 18004 Sky Park Circle Irvine, California 92614-6428 USA
Sales: 1-949-261-2800 Fax: 1-949-261-2461 Tech Support: 1-949-261-1426 (Monday–Friday, 8 am–5 pm Pacific Time) Tech Support E-mail: support@sonnettech.com Domestic Sales E-mail: sales@sonnettech.com Website: http://www.sonnettech.com
Sonnet, the Sonnet logotype, Simply Fast, the Simply Fast logotype, and Crescendo are trademarks of Sonnet Technologies, Inc. Macintosh, Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. The PowerPC name and the PowerPC logotype are trademarks of International Business Machines Corporation, used under license therefrom. Other product names are trademarks of their respective owners.
This manual may not be copied, in whole or in part, without the written consent of Sonnet Technologies, Inc. Your rights to software distributed by Sonnet is governed by its accompanying software license agreement.
Sonnet has made every effort to ensure the accuracy of this manual. Product specifications are subject to change without notice.
Manual Number: Z-C61-MNL-E Release: v 1.0 Printed in the U.S.A.
iii
Preface iv
Before You Get Started v
1 Power Macintosh 6100, Performa 611X, 1
and Workgroup Server 6150 Installation
2 Power Macintosh 6100 AV Installation 7
3 Power Macintosh 7100 Installation 17
Identify your computer’s video output 18 Install Crescendo card 22 AV/HPV Card Video Adapter Kit 23
4 Power Macintosh 8100, 8115, and Workgroup 37
Server 8150 Installation
Identify your computer’s video output 38 Install Crescendo card 42 AV/HPV Card Video Adapter Kit 43
5 Workgroup Server 9150 Installation 55
6 Power Computing 100 and 120 Installation 61
7 Radius System 100 and 81/110 Installation 67
8 Upgrading to Mac OS 9 and a G4 75
9 Learning About the Software 77
Sonnet Processor Upgrade Extension 77 Sonnet G4 Enabler 9 77 Nonvolatile RAM Patch 77 G4 Firmware Patch 77 G4 Firmware Patch Remover 77 Metronome 78
10 Removing a Level 2 Cache Card 79
11 Troubleshooting Guide 83
12 Warranty 87
13 Technical Support 89
Conten ts
iv
This manual explains how to install the hardware and software for Crescendo NuBus processor upgrade cards so that you can accelerate your Power Macintosh®.
This documentation assumes you have a working knowledge of the Macintosh
®
and its operating conventions. If you are unfamiliar with
the Macintosh, see your computer’s documentation.
Compatible Macintosh Models
At this printing, the following Power Macintosh and Mac®OS compatible computers can be upgraded with Crescendo NuBus processor upgrade cards:
• Power Macintosh 6100, 6100 AV, 7100, 8100, 8115
• Performa 6110, 6112, 6115, 6116, 6117, 6118
• Workgroup Server 6150, 8150, 9150
• Power Computing 100, 120
• Radius 81/110
• Radius System 100
Preface
v
Check the Read Me File
For the most current information regarding this installation, check the Read Me file on the Crescendo/Encore Install diskette packaged with your product.
Visit our Website
The latest software updates and online support files are available from the Sonnet website at http://www.sonnettech.com.
Take Precautionary Measures
We recommend that you make a backup of important information on your hard drive prior to installing new hardware or software. When handling computer products, you must take care to prevent the components from being damaged by static electricity. Always work in an area free of static electricity and avoid carpeted areas. Handle processor upgrade cards by their edges and avoid touching connector traces and component pins.
Familiarize Yourself with the Instructions
Please familiarize yourself with the instructions in this manual before beginning the installation. If you feel you are unable to install the computer hardware, contact a qualified computer technician.
As you read the instructions you may notice that your Sonnet processor upgrade card may differ from those pictured.
Before You Get Started
Support Note:
If you are installing a G4 upgrade card, please refer to Chapter 8, “Upgrading to a Mac OS 9 and a G4” for information that applies exclusively to the G4.
1
This chapter contains instructions for installing Crescendo NuBus processor upgrade cards into Power Macintosh 6100, Performa 611X, and Workgroup Server 6150 computers.
System Compatibility
At this printing, Crescendo NuBus processor upgrade cards are compatible with the latest Mac OS from Apple. Mac OS 9 is required for G4 AltiVec use. For up-to-date Mac OS compatibility, check our website.
You Should Have
The following items should be included in your product package:
• Crescendo NuBus processor upgrade card
• Crescendo/Encore Install diskette
• Installation manual
Powered by Sonnet label
Installation Overview
This overview is intended for those with prior experience installing Sonnet upgrade products or Macintosh hardware. We strongly recommend following the full installation instructions if this is your first installation of this hardware.
Installing the Crescendo card takes a few easy steps:
1) Install Mac OS 9 (if upgrading as part of this installation)
2) Install Sonnet software
3) Turn off computer
4) Remove case cover from computer
5) If installed, remove PDS card from PDS slot
6) Remove Level 2 cache card (if present)
7) Install Crescendo card into PDS slot
8) Replace case cover onto computer
9) Affix the Powered by Sonnet label to front of computer
10) Turn on your newly upgraded computer
11) To upgrade to AltiVec-enhanced software, see Chapter 8
For more complete instructions, follow the installation procedure outlined in the pages that follow.
Power Macintosh 6100, Performa 611X, and Workgroup Server 6150
1
2
Chapter 1
Power Macintosh 6100, Performa 611X, and Workgroup Server 6150 Crescendo Installation
Install Software
1. If you are upgrading to Mac OS 9 as part of this installation, do so now. Sonnet recommends a clean/universal install of the Mac OS. Start up your computer from the Mac OS CD and double click the Mac OS Install application. In the Select Destination window, click the Options button and click the Perform Clean Installation check box that appears in the subsequent screen. Click the Select button. Proceed through the next several screens until you reach the Install Software window. Click the Customize button. In the Custom Installation and Removal window click the pop-up menu to the right of Mac OS 9. Change the “Recommended Installation” to “Customized installation.” The Select Mac OS 9 Features to Install window will appear shortly. Change “Recommended Installation” to “Universal Installation” from the pop-up menu. Click OK, Start, then Continue to complete the installation. After the software is installed, quit the Mac OS Install application and restart your computer from the hard drive where Mac OS 9 is installed.
2. Insert the Crescendo/Encore Install diskette into the floppy disk drive. Double click the Crescendo/Encore Install icon. By default, with “Easy Install” selected from the pop-up menu, the required software will be installed into the active System Folder on the boot drive. If this is ok, click the Install button; otherwise, select “Custom Install” from the pop-up menu for more options or select another drive to install the software. The installer will install the appropriate software into the System Folder of your computer. If the installation was successful, a dialog box will appear. Click Quit to leave the installer and shut down your computer.
Support Note:
We recommend that you make a backup of important
information on your hard drive prior to installing new hardware or software. When handling computer products, you must take care to prevent components from being damaged by static electricity. Avoid carpeted areas, handle processor upgrade cards only by their edges, and avoid touching connector traces and component pins.
3
Power Macintosh 6100, Performa 611X, and Workgroup Server 6150 Installation
Shut Down and Open Computer
1. Shut down your Power Macintosh. If the computer has been on for any length of time, wait a few minutes for it to cool before beginning the installation.
2. Disconnect the power and peripheral cables from the back of the computer and move it to an area where you can freely work.
3. Open your Power Macintosh by unlatching the case cover (Figure 1) and set it aside.
4. Identify the internal components of your computer. Touch power supply metal shielding (Figure 2) to discharge any potential damaging static electricity.
Figure 1: Unlatch and lift case cover from computer
Figure 2: Touch power supply metal shielding to discharge static electricity
Level 2 cache card
CPU
PDS slot
ROM card
power supply
metal shielding
4
Chapter 1
Remove PDS Card
Locate the PDS slot (Figure 3) located next to the ROM card. If there is a PDS card already installed (such as the 6100 DOS card), remove it.
Remove Level 2 Cache Card
If your computer contains a Level 2 cache card, remove it. If you are uncertain about whether you have a Level 2 cache card, or where it might be located, consult your computer’s documentation or see Chapter 10, “Removing a Level 2 Cache Card.”
Install Crescendo NuBus Processor Upgrade Card
1. Remove the Crescendo card from the anti-static package, making sure to handle the card by the edges (Figure 4). Your card may differ from what is pictured below.
PDS slot
Figure 3: Remove PDS card from PDS slot
Figure 4: Remove Crescendo card from packaging
ROM card
CPU (with heatsink)
5
Power Macintosh 6100, Performa 611X, and Workgroup Server 6150 Installation
2. Align the Crescendo card over the PDS slot (Figure 5). Gently press down until the card is firmly seated.
Replace Case Cover Onto Computer
1. Replace the case cover onto your computer (Figure 6).
2. Return the computer to your computing area and reconnect the
power and peripheral cables.
3. Affix the Powered by Sonnet label to the front of your computer.
Figure 5: Install Crescendo card into PDS slot
Crescendo card
Figure 6: Replace case cover onto computer
PDS slot
CPU (with heatsink)
6
Chapter 1
Turn On Computer
1. Turn on your Power Macintosh. Your newly accelerated machine should boot as normal.
2. If you are installing a Crescendo G4, see Chapter 8, “Upgrading to Mac OS 9 and a G4” for information about enabling AltiVec extensions in Mac OS and application software.
Support Note: Your computer must be upgraded with a G4
processor in order to take advantage of enhanced AltiVec applications and software.
7
This chapter contains instructions for installing Crescendo NuBus processor upgrade cards into a Power Macintosh 6100 AV computer.
System Compatibility
At this printing, Crescendo NuBus processor upgrade cards are compatible with the latest Mac OS from Apple. Mac OS 9 is required for G4 AltiVec use. For up-to-date Mac OS compatibility, check our website.
You Should Have
The following items should be included in your product package:
• Crescendo NuBus processor upgrade card
• Crescendo/Encore Install diskette
• Installation manual
Powered by Sonnet label For the installation you will also require:
• A medium Phillips screwdriver
Installation Overview
This overview is intended for those with prior experience installing Sonnet upgrade products or Macintosh hardware. However, we strongly recommend following the full installation instructions if this is your first installation of this hardware.
Installing the Crescendo takes a few easy steps:
1) Install Mac OS 9 (if upgrading as part of this installation)
2) Install Sonnet software
3) Turn off computer
4) Remove case cover from computer
5) Remove AV card bracket from PDS slot
6) Disassemble AV adapter and AV card from bracket
7) Remove Level 2 cache card (if present)
8) Install AV card into pass-through slot on Crescendo card
9) Assemble Crescendo with attached AV card to bracket
10) Install bracket (with Crescendo and AV cards) into PDS slot
11) Replace case cover onto computer
12) Affix the Powered by Sonnet label to front of computer
13) Turn on your newly upgraded computer
14) To upgrade to AltiVec-enhanced software, see Chapter 8
For more complete instructions, follow the installation procedure outlined in the pages that follow.
Power Macintosh 6100 AV Installation
2
8
Chapter 2
Power Macintosh 6100 AV Crescendo Installation
Install Software
1. If you are upgrading to Mac OS 9 as part of this installation, do so now. Sonnet recommends a clean/universal install of the Mac OS. Start up your computer from the Mac OS CD and double click the Mac OS Install application. In the Select Destination window, click the Options button and click the Perform Clean Installation check box that appears in the subsequent screen. Click the Select button. Proceed through the next several screens until you reach the Install Software window. Click the Customize button. In the Custom Installation and Removal window click the pop-up menu to the right of Mac OS 9. Change the “Recommended Installation” to “Customized installation.” The Select Mac OS 9 Features to Install window will appear shortly. Change “Recommended Installation” to “Universal Installation” from the pop-up menu. Click OK, Start, then Continue to complete the installation. After the software is installed, quit the Mac OS Install application and restart your computer from the hard drive where Mac OS 9 is installed.
2. Insert the Crescendo/Encore Install diskette into the floppy disk drive. Double click the Crescendo/Encore Install icon. By default, with “Easy Install” selected from the pop-up menu, the required software will be installed into the active System Folder on the boot drive. If this is ok, click the Install button; otherwise, select “Custom Install” from the pop-up menu for more options or select another drive to install the software. The installer will install the appropriate software into the System Folder of your computer. If the installation was successful, a dialog box will appear. Click Quit to leave the installer and shut down your computer.
Support Note:
We recommend that you make a backup of important
information on your hard drive prior to installing new hardware or software. When handling computer products, you must take care to prevent components from being damaged by static electricity. Avoid carpeted areas, handle processor upgrade cards only by their edges, and avoid touching connector traces and component pins.
9
Shut Down and Open Computer
1. Shut down your Power Macintosh. If the computer has been on for any length of time, wait a few minutes for it to cool before beginning the installation.
2. Disconnect the power and peripheral cables from the back of the computer.
3. Disconnect any video cables connected to the back of the AV card (Figure 1).
4. Remove the thumbscrews that secure the AV card to the back of the computer (Figure 2).
Power Macintosh 6100 AV Installation
Figure 1: Disconnect video cables from AVcard
Figure 2: Remove thumbscrews from AVcard
10
Chapter 2
5. Move the computer to an area where you can freely work.
6. Open your Power Macintosh by unlatching the case cover
(Figure 3) and set it aside.
Remove AV Card Bracket
1. Touch the power supply metal shielding (Figure 4) to discharge any potential damaging static electricity.
2. Remove the AV card bracket from the PDS slot (Figure 4).
Figure 3: Unlatch and lift case cover from computer
Figure 4: Touch power supply metal shielding and remove AV card bracket
AV card bracket
PDS slot
metal shielding
of power supply
11
Power Macintosh 6100 AV Installation
Disassemble AV Card from Bracket
1. Using a medium Phillips screwdriver, remove the screw that secures the AV card to the bracket (Figure 5). Set the screw aside. Unplug the AV card from the AV adapter.
Remove the Two Screws that Secure the Adapter
Using a medium Phillips screwdriver, remove the two screws that secure the adapter to the bracket (Figure 6). Remove the adapter from the bracket. Set the two screws and adapter aside.
Remove Level 2 Cache Card
If your computer contains a Level 2 cache card, remove it. If you are uncertain about whether you have a Level 2 cache card, or where it might be located, consult your computer’s documentation or see Chapter 10, “Removing a Level 2 Cache Card.”
Figure 5: Remove screw that secures AVcard to bracket
Figure 6: Remove screws that secure adapter to bracket
adapter
bracket
12
Chapter 2
Install Crescendo NuBus Processor Upgrade Card
1. Remove the Crescendo card from the anti-static package, making sure to handle the card by the edges (Figure 7). Your card may differ from what is pictured below.
2. Package the adapter and two adapter screw in the Crescendo’s anti-static package and store it in a safe place.
3. Plug the AV card into the pass-through slot on the Crescendo card (Figure 8); note the notch in the AV card for orientation. Press down on the outer edges of the AV card until it is firmly connected to the Crescendo card.
Figure 7: Remove Crescendo card from packaging
Figure 8: Plug AV card into Crescendo card
pass-through slot
on Crescendo card
AV card
13
Power Macintosh 6100 AV Installation
4. Assemble the Crescendo with attached AV card onto the bracket. Hook the AV card onto the outer prong of the bracket as you slide the Crescendo card in between the metal runners (Figure 9). Verify that the inner prong of the bracket lines up and protrudes through the corner cutout on the AV card.
5. Secure the AV card and Crescendo card to the bracket with the bracket screw (Figure 10) you removed earlier.
Figure 9: Align Crescendo card in between bracket runners
inner prong
runners
corner cutout on AV card
Crescendo card
Figure 10: Secure AVcard and Crescendo card to bracket
outer prong
14
Chapter 2
6. With the Crescendo and AV cards securely mounted onto the bracket, align the bracket over the PDS slot. Make certain the metal tab on the bracket slides into the inner slot on the side of the computer’s case (Figure 11). Gently press down on the bracket so that the Crescendo plugs into the PDS slot.
Replace Case Cover Onto Computer
1. Replace the case cover onto your computer (Figure 12).
Figure 11: Align bracket over PDS slot and plug Crescendo into PDS slot
bracket
side slot
hard drive
Figure 12: Replace case cover onto computer
metal tab
15
Power Macintosh 6100 AV Installation
2. Secure the AV card to the back of the computer with the thumbscrews you removed earlier (Figure 13).
3. Return the computer to your computing area and reconnect the video cable(s) to the back of the AV card (Figure 14).
4. Reconnect the power and peripheral cables to the back of the computer.
5. Affix the Powered by Sonnet label to the front of your computer.
Figure 13: Replace thumbscrews onto AVcard
Figure 14: Reconnect video cable(s) to AV card
16
Turn On Computer
1. Turn on your Power Macintosh. Your newly accelerated machine should boot as normal.
2. If you are installing a Crescendo G4, see Chapter 8, “Upgrading to Mac OS 9 and a G4” for information about enabling AltiVec extensions in Mac OS and application software.
Chapter 2
Support Note:
Your computer must be upgraded with a G4 processor in order to take advantage of enhanced AltiVec applications and software.
17
This chapter contains instructions for installing Crescendo NuBus processor upgrade cards into a Power Macintosh 7100 computer.
System Compatibility
At this printing, Crescendo NuBus processor upgrade cards are compatible with the latest Mac OS from Apple. Mac OS 9 is required for G4 AltiVec use. For up-to-date Mac OS compatibility, check our website.
You Should Have
The following items should be included in your product package:
• Crescendo NuBus processor upgrade card
• Crescendo/Encore Install diskette
• Installation manual
Powered by Sonnet label For the installation you will also require:
• A large flatblade screwdriver
Installation Overview
This overview is intended for those with prior experience installing Sonnet upgrade products or Macintosh hardware. However, we strongly recommend following the full installation instructions if this is your first installation of this hardware.
Installing the Crescendo card takes a few easy steps:
1) Install Mac OS 9 (if upgrading as part of this installation)
2) Install Sonnet software
2) Turn off computer and remove case cover from computer
3) If installed, remove AV or HPV card from PDS slot
4) Remove Level 2 cache card (if present)
5a) If you do not have an AV or HPV card:
• Install Crescendo card into PDS slot; skip to step 6
5b) If you have an AV or HPV card along with the AV/HPV Card
Video Adapter Kit (sold separately):
• Invert and attach AV or HPV card to video adapter board
• Plug video flex cable into Crescendo card’s connector
• Install Crescendo card into PDS slot
• Install video adapter board into middle NuBus slot and plug video flex cable from Crescendo card into AV or HPV card
6) Replace case cover onto computer
7) Affix the Powered by Sonnet label to front of computer
8) Turn on your newly upgraded computer
9) To upgrade to AltiVec-enhanced software, see Chapter 8
For more complete instructions, follow the installation procedure outlined in the pages that follow.
3
Power Macintosh 7100 Installation
18
Chapter 3
Power Macintosh 7100 Crescendo Installation
Identify System Video Output Configuration
Before installing the Crescendo card into your computer, it is important to identify your system configuration for video output.
Apple
®
manufactured the Power Macintosh 7100 with an AV (Audio/ Video) card or HPV (High Performance Video) card installed in the PDS slot of the computer. Other video alternatives include onboard video through the high density video port or a NuBus video card.
Determine your video output configuration by referring to Figure 1 below. There are three possible configurations:
Apple AV or HPV Card – If the monitor is attached to a card
installed in the PDS slot (Figure 1-Label A), you have an AV or HPV card. Since the Crescendo card installs into the PDS slot, you will need the AV/HPV Card Video Adapter Kit (Sonnet part number C61A-7181) to preserve the use of the AV or HPV card. If you purchased a video adapter kit, continue with the installation on the following page; otherwise, contact Sonnet or a Sonnet reseller to obtain a one.
Onboard Video – If the monitor is attached to the high density
video port (Figure 1-Label B), you have onboard video. Continue with the installation on the following page.
NuBus Video Card – If the monitor is attached to a card installed in
one of the three NuBus slots (Figure 1-Label C), you have a NuBus video card; continue with the installation on the following page.
Figure 1: Power Macintosh 7100 video output ports
PDS slot port
(with AV or HPV card)
NuBus slot portshigh density video port
A
C
B
19
Power Macintosh 7100 Installation
Install Software
1. If you are upgrading to Mac OS 9 as part of this installation, do so now. Sonnet recommends a clean/universal install of the Mac OS. Start up your computer from the Mac OS CD and double click the Mac OS Install application. In the Select Destination window, click the Options button and click the Perform Clean Installation check box that appears in the subsequent screen. Click the Select button. Proceed through the next several screens until you reach the Install Software window. Click the Customize button. In the Custom Installation and Removal window click the pop-up menu to the right of Mac OS 9. Change the “Recommended Installation” to “Customized installation.” The Select Mac OS 9 Features to Install window will appear shortly. Change “Recommended Installation” to “Universal Installation” from the pop-up menu. Click OK, Start, then Continue to complete the installation. After the software is installed, quit the Mac OS Install application and restart your computer from the hard drive where Mac OS 9 is installed.
2. Insert the Crescendo/Encore Install diskette into the floppy disk drive. Double click the Crescendo/Encore Install icon. By default, with “Easy Install” selected from the pop-up menu, the required software will be installed into the active System Folder on the boot drive. If this is ok, click the Install button; otherwise, select “Custom Install” from the pop-up menu for more options or select another drive to install the software. The installer will install the appropriate software into the System Folder of your computer. If the installation was successful, a dialog box will appear. Click Quit to leave the installer and shut down your computer.
Shut Down and Open Computer
1. Shut down your Power Macintosh. If the computer has been on for any length of time, wait a few minutes for it to cool before beginning the installation.
2. Disconnect the power and peripheral cables from the back of the computer and move it to an area where you can freely work.
Support Note:
IMPORTANT! – If you are installing a Crescendo card
into a Power Macintosh 7100 with an AV or HPV card, you will require
the AV/HPV Card Video Adapter Kit to preserve your video output. We recommend that you make a backup of important information on your
hard drive prior to installing new hardware or software. When handling computer products, you must take care to prevent components from being damaged by static electricity. Avoid carpeted areas, handle processor upgrade cards only by their edges, and avoid touching connector traces and component pins.
20
Chapter 3
3. Open your Power Macintosh by first loosening the security screw
(Figure 2, inset) on the back of the case with a large flatblade screwdriver; then, gently slide the case cover off the computer (Figure 2).
4. Identify the internal components of your computer. Touch the power supply metal shielding (Figure 3) to discharge any potential damaging static electricity.
Figure 2: Remove case cover from computer
Figure 3: Internal components of Power Macintosh 7100
NuBus slots
PDS slot (with AV or HPV card)
Security screw
power supply
metal shielding
21
Remove PDS Card from PDS Slot
1. Locate the PDS slot (Figure 4). If there is a PDS card installed (such as the Apple AV or HPV card), remove it (Figure 4), and set it aside.
2. To preserve the use of your AV or HPV card, you need the AV/HPV Card Video Adapter Kit (Sonnet part number C61A-7181). If you have the video adapter kit, continue with the installation instructions. If you do not have the video adapter kit, please contact Sonnet to obtain one.
Remove Level 2 Cache Card
If your computer contains a Level 2 cache card, remove it. If you are uncertain about whether you have a Level 2 cache card, or where it might be located, consult your computer’s documentation or see Chapter 10, “Removing a Level 2 Cache Card.”
Power Macintosh 7100 Installation
Figure 4: Remove PDS card from PDS slot
PDS slot
22
Install Crescendo NuBus Processor Upgrade Card
Remove the Crescendo card from the anti-static package, making sure to handle the card by the edges (Figure 5). Your card may differ from what is pictured below.
If You Are Re-Installing an AV or HPV Card – Temporarily set the Crescendo card aside and continue with the instructions on the following page to install the Crescendo with an AV or HPV card.
If You Do Not Have an AV or HPV Card – Align the Crescendo card over the PDS slot (Figure 6). Gently press down until the card is firmly seated in the PDS slot. Replace the cover onto your computer and finish the installation in the section entitled, “Reconnect Power and Peripheral Cables” on page 36.
Chapter 3
Figure 6: Touch power supply metal shielding to discharge static electricity
Crescendo card
PDS slot
Figure 5: Remove Crescendo card from packaging
NuBus slots
23
AV/HPV Card Video Adapter Installation
Adapter Kit Inventory
Before installing the Crescendo NuBus processor upgrade card with the AV or HPV card, you will require the following items (Figure 7):
Included with adapter kit:
1) Video adapter board
2) Video flex cable
3) Two 4-40 nuts
4) Support stand-off (required for 7100 only)
5) Two subassembly standoffs (required for 8100 only)
Needed; not included with adapter kit:
6) Small flatblade screwdriver
7) Small Philips screwdriver
8) Crescendo NuBus processor upgrade card
9) PDS-based AV or HPV card (AV card shown below)
We suggest you inventory and lay the items out in front of you prior to proceeding with the installation of the AV or HPV card with the Crescendo card.
Power Macintosh 7100 Installation
1
Needed; not included
Figure 7: Items needed for Crescendo card installation with AV or HPV card
2
3
4
6
8
9
Included with adapter kit
5
7
24
Temporarily Remove NuBus Cards from Computer
Locate the NuBus slots (Figure 8). If any NuBus cards are installed, temporarily remove them so you have better clearance for installing the video adapter board. If you have three NuBus cards in your computer, you will only be able to reinstall two of them. The middle NuBus slot is required for the adapter board.
Identify Your PDS-based Video Card
Determine if you have an AV or HPV card as follows:
AV Card – The AV card has a single 15-pin monitor connector for a monitor and S-Video In and S-Video Out ports (Figure 9) that support Audio/Video features. If you have an AV card, continue with the instructions in the section entitled, “Affix the AV Card to Adapter Board” on page 28.
Chapter 3
S-Video In port
S-Video Out port
15-pin monitor connector
Figure 9: AV card
Figure 8: Remove any NuBus cards from NuBus slots
NuBus slots
25
Power Macintosh 7100 Installation
HPV Card – The HPV (High Performance Video) card has a single 15-pin monitor connector for a monitor and four onboard Video RAM (VRAM) slots (Figure 10). If you have the HPV card, continue with the instructions below.
Affix HPV Card to Video Adapter Board
1. B efore attaching the HPV card to the video adapter board, you
need to bend the metal tab 90° at the end of the card with a small flatblade screwdriver (Figure 11) so it fits in its new location.
15-pin monitor connector
Figure 10: HPV card
Four VRAM slots
Figure 11: Bend back metal tab on HPV card
to here
90°
angle
bend tab from original position here
26
Chapter 3
2. Orient the video adapter board in front of you as shown in Figure 12. Using a small Phillips screwdriver, remove the upper left stand-off from the adapter board (Figure 12).
3. Align the HPV card directly over the video adapter board with the connector of the HPV card facing upwards (Figure 13). The holes on the HPV card should align directly with the upper right and lower left standoffs on the adapter board.
Figure 12: Remove upper left standoff from video adapter board
Figure 13: Orient HPV card over video adapter board
HPV card connector facing upwards
standoff
27
Power Macintosh 7100 Installation
4. Secure the HPV card to the video adapter board with the two nuts
(Figure 14) supplied with the adapter kit.
5. Continue with the installation in the the section entitled, “Install Support Stand-Off Onto Crescendo Card” on page 29.
Figure 14: Secure HPV card to video adapter board with nuts
28
Chapter 3
Affix AV Card to Video Adapter Board
1. Before attaching the AV card to the video adapter board, you need to
bend the metal tab 90° at the end of the card with a small flatblade screwdriver (Figure 15) so it fits in its new location.
2. Orient the video adapter board in front of you as shown in Figure 16. Align the AV card directly over the adapter board with the connector of the AV card facing upward (Figure 16). The holes on the AV card should align directly with the standoffs on the adapter board.
bend tab from original position here
90°
angle
Figure 15: Bend back metal tab on AV card
Figure 16: Orient AV card over video adapter board
AV card connector facing upward
to here
29
Power Macintosh 7100 Installation
3. Secure the AV card to the video adapter board with the two nuts
(Figure 17) supplied with the adapter kit.
Install Support Stand-Off Onto Crescendo Card
Place the Crescendo card in front of you with the pass-through slot facing upward. Screw the support stand-off (supplied with the adapter kit) onto the card (Figure 18).
Figure 18: Screw support stand-off onto Crescendo card
pass-through slot
Figure 17: Secure AV card to video adapter board with nuts
30
Chapter 3
Install Video Flex Cable Onto Crescendo Card
Install the video flex cable into the pass-through slot of the Crescendo card (note the notch in the cable for orientation). Press down on the outer edges of the cable until it is firmly seated (Figure 19).
Install Crescendo Card Into PDS Slot
Align the Crescendo card over the PDS slot on the logic board. Gently press down until the card is firmly seated in the PDS slot (Figure 20).
Figure 20: Install Crescendo card into PDS slot
PDS slot
Figure 19: Attach video flex cable to Crescendo card
notch in cable
pass-through slot
Crescendo card
(with attached video flex cable)
31
Power Macintosh 7100 Installation
Remove Access Port Cover From Middle NuBus Port
1. Remove the access port cover (if installed) from the middle NuBus
port located at the back of the computer (Figure 21). Use your finger or a small flatblade screwdriver to push it out from the port as shown in Figure 21.
2. Insert the access port cover into the PDS port (Figure 22).
Figure 21: Push out middle NuBus access port cover
Figure 22: Insert access port cover into PDS port
32
Chapter 3
Install Video Adapter Board Into Middle NuBus Slot
If you are reinstalling any NuBus cards, first install a NuBus card into the NuBus slot closest to the power supply. Then, align the video adapter board over the middle NuBus slot on the logic board with the inverted AV or HPV card on the adapter board facing toward the power supply (Figure 23). Verify the adapter board lines up with the inline NuBus guides of the 7100’s case. Gently press down on the adapter board (not directly on the AV or HPV card) until the adapter board is firmly seated in the middle NuBus slot. If you encounter excessive resistance, check for bent connector pins, re-align the adapter board over the middle NuBus slot, and gently press down again. If you have a second NuBus card to install, install it into the outer NuBus slot.
Figure 23: Install video adapter board into middle NuBus slot
middle NuBus slot
video adapter board
(with attached AV or HPV card)
Support Note: IMPORTANT! – The video adapter board installs into
the middle NuBus slot since it aligns with the proper clearance in the support framing of the computer's case. The video adapter board uses the middle NuBus slot as a holder; it does not convert your AV or HPV card into a NuBus card.
33
Power Macintosh 7100 Installation
Attach Video Flex Cable
1. Attach the connector on the video flex cable to the AV or HPV card
(Figure 24). Gently press down on the outer edges of the connector to avoid pricking your fingers on the series of pins on top of the connector. If necessary, use a piece of foam from the packaging material your card shipped in to provide a cushion between your finger and the pins.
2. Return the computer to your computing area.
3. IMPORT ANT! – Before replacing the cover onto your computer,
attach your monitor’s video cable to the AV or HPV card 15-pin monitor connector (Figure 25). Secure the cable by tightening the thumbscrews on the cable’s connector. Connecting the cable anchors the card in place while replacing the cover.
attach connector
Figure 24: Attach video flex cable to AV or HPV card
Figure 25: Reattach 15-pin monitor connector
15-pin monitor connector
34
Chapter 3
Replace Case Cover Onto Computer
1. Turn over the cover and locate the large cutout in the support framing (Figure 26). This cutout provides the necessary clearance required for the video adapter board to fit inside the computer.
Take care when removing and replacing the cover onto your computer to prevent damaging the adapter’s video flex cable.
2. Carefully replace the cover onto your computer by slanting the front
end of the cover over the computer (Figure 27). Confirm the inner grooves of the bottom of the case align with the tabs in the cover. As you slide back the cover, the top of the video adapter board and attached flex cable should fit nicely into the cutout of the cover. When the cutout of the cover clears the connector, you can lower the cover into place.
Figure 26: Location of large cutout in cover
(back of case)
cutout in cover
(front of case)
line tabs in cover with inner grooves of case
Figure 27: Replace case cover onto computer
35
3. Make certain the cover lines up with the support runner of the computer’s case (Figure 28). The video adapter board should be firmly in place and not misaligned with the access port slot. If the video adapter board appears “tweaked” you will need to carefully realign the case back onto the computer.
4. Finish sliding the cover onto the computer until it lines up with the rear of the computer (Figure 29).
Power Macintosh 7100 Installation
cover should align with support runner
Figure 28: Make certain cover aligns with support runner
Figure 29: Finish sliding cover onto computer
adapter board should be firmly in place
36
Reconnect Power and Peripheral Cables
1. Once the cover is in place, tighten the security screw on the back of computer’s case.
2. Reconnect the power and peripheral cables to the computer.
3. Affix the Powered by Sonnet label to the front of your computer.
Turn On Computer
1. Turn on your Power Macintosh. Your newly accelerated machine should boot as normal.
2. If you are installing a Crescendo G4, see Chapter 8, “Upgrading to Mac OS 9 and a G4” for information about enabling AltiVec extensions in Mac OS and application software.
Chapter 3
Support Note:
Your computer must be upgraded with a G4 processor in order to take advantage of enhanced AltiVec applications and software.
37
This chapter contains instructions for installing Crescendo NuBus processor upgrade cards into Power Macintosh 8100, 8115, and Workgroup Server 8150 computers.
System Compatibility
At this printing, Crescendo NuBus processor upgrade cards are compatible with the latest Mac OS from Apple. Mac OS 9 is required for G4 AltiVec use. For up-to-date Mac OS compatibility, check our website.
You Should Have
The following items should be included in your product package:
• Crescendo NuBus processor upgrade card
• Crescendo/Encore Install diskette
• Installation manual
Powered by Sonnet label For the installation you will also require:
• A large flatblade screwdriver
Installation Overview
This overview is intended for those with prior experience installing Sonnet upgrade products or Macintosh hardware. However, we strongly recommend following the full installation instructions if this is your first installation of this hardware.
Installing the Crescendo card takes a few easy steps:
1) Install Mac OS 9 (if upgrading as part of this installation)
2) Install Sonnet software
2) Shut down computer and remove case cover from computer
3) If installed, remove AV or HPV card from PDS slot
4) Remove Level 2 cache card (if present)
5a) If you do not have an AV or HPV card:
• Install Crescendo card into PDS slot; skip to step 6
5b) If you have an AV or HPV card along with the AV/HPV Card
Video Adapter Kit (sold separately):
• Invert and attach AV or HPV card to video adapter board
• Plug video flex cable into Crescendo card’s connector
• Install Crescendo card into PDS slot
• Install video adapter board into middle NuBus slot and attach video flex cable from Crescendo card to AV or HPV card
6) Replace case cover onto computer
7) Affix the Powered by Sonnet label to front of computer
8) Turn on your newly upgraded Power Macintosh
9) To upgrade to AltiVec-enhanced software, see Chapter 8
For more complete instructions, follow the installation procedure outlined in the pages that follow.
4
Power Macintosh 8100, 8115, and Workgroup Server 8150
38
Chapter 4
Power Macintosh 8100, 8115, and Workgroup Server 8150 Crescendo Installation
Identify System Video Output Configuration
Before installing the Crescendo card into your computer, it is important to identify your system configuration for video output.
Apple manufactured the Power Macintosh 8100 with an AV (Audio/ Video) card or HPV (High Performance Video) card installed in the PDS slot of the computer. Other video alternatives include onboard video through the high density video port or a NuBus video card.
Determine your video output configuration by referring to Figure 1 below. There are three possible configurations:
Apple AV or HPV Card – If the monitor is attached to a card installed in the PDS slot (Figure 1-Label B), you have an AV or HPV card. Since the Crescendo card installs into the PDS slot, you will need the AV/HPV Card Video Adapter Kit (Sonnet part number C61A-7181) to preserve the use of the AV or HPV card. If you purchased a video adapter kit, continue with the installation on the following page; otherwise, contact Sonnet or a Sonnet reseller to obtain one.
Onboard Video – If the monitor is attached to the high density video port (Figure 1-Label A), you have onboard video. Continue with the installation on the following page.
NuBus Video Card – If the monitor is attached to a card installed in one of the three NuBus slots (Figure 1-Label C), you have a NuBus video card; continue with the installation on the following page.
Figure 1: Video output ports
NuBus slot ports
high density video port
A
C
B
PDS slot port
(with AV or HPV card)
39
Power Macintosh 8100, 8115, and Workgroup Server 8150 Installation
Install Software
1. If you are upgrading to Mac OS 9 as part of this installation, do so now. Sonnet recommends a clean/universal install of the Mac OS. Start up your computer from the Mac OS CD and double click the Mac OS Install application. In the Select Destination window, click the Options button and click the Perform Clean Installation check box that appears in the subsequent screen. Click the Select button. Proceed through the next several screens until you reach the Install Software window. Click the Customize button. In the Custom Installation and Removal window click the pop-up menu to the right of Mac OS 9. Change the “Recommended Installation” to “Customized installation.” The Select Mac OS 9 Features to Install window will appear shortly. Change “Recommended Installation” to “Universal Installation” from the pop-up menu. Click OK, Start, then Continue to complete the installation. After the software is installed, quit the Mac OS Install application and restart your computer from the hard drive where Mac OS 9 is installed.
2. Insert the Crescendo/Encore Install diskette into the floppy disk drive. Double click the Crescendo/Encore Install icon. By default, with “Easy Install” selected from the pop-up menu, the required software will be installed into the active System Folder on the boot drive. If this is ok, click the Install button; otherwise, select “Custom Install” from the pop-up menu for more options or select another drive to install the software. The installer will install the appropriate software into the System Folder of your computer. If the installation was successful, a dialog box will appear. Click Quit to leave the installer and shut down your computer.
Shut Down and Open Computer
1. Shut down your Power Macintosh. If the computer has been on for any length of time, wait a few minutes for it to cool before beginning the installation.
2. Disconnect the power and peripheral cables from the back of the computer and move it to an area where you can freely work.
Support Note:
IMPORTANT! – If you are installing a Crescendo card
into a Power Macintosh 8100 with an AV or HPV card, you will require
the AV/HPV Card Video Adapter Kit to preserve your video output. We recommend you make a backup of important information on your
hard drive prior to installing new hardware or software. When handling computer products, you must take care to prevent components from being damaged by static electricity. Avoid carpeted areas, handle processor upgrade cards only by their edges, and avoid touching connector traces and component pins.
40
Chapter 4
3. Open your Power Macintosh by first loosening the four security screws on the back of the case with a large flatblade screwdriver and then gently slide the case cover off the computer (Figure 2).
4. Lay the computer on a flat surface so that you may gain access to the interior of the computer (Figure 3).
5. Identify the internal components of your computer. Touch the power supply metal shielding (Figure 3) to discharge any potential damaging static electricity.
Figure 2: Slide case cover off computer
Figure 3: Touch power supply metal shielding to discharge static electricity
power supply
metal shielding
PDS slot (with AV
or HPV card)
NuBus slots
41
Remove PDS Card from PDS Slot
Locate the PDS slot (Figure 3) directly under the metal shielding of the internal power supply. If there is a PDS card installed (such as the Apple AV or HPV card), remove it. Gently unlatch the inner case tab away from the PDS card with your finger or the head of a small flatblade screwdriver (Figure 4, inset), then grasp the edges of the card firmly and pull it out of the PDS slot (Figure 4).
To preserve the use of your AV or HPV card, you need the AV/HPV Card Video Adapter Kit (Sonnet part number C61A-7181). If you have the video adapter kit, continue with the installation instructions. If you do not have the video adapter kit, please contact Sonnet to obtain one.
Remove Level 2 Cache Card
If your computer contains a Level 2 cache card, remove it. If you are uncertain about whether you have a Level 2 cache card, or where it might be located, consult your computer’s documentation or see Chapter 10, “Removing a Level 2 Cache Card.”
Power Macintosh 8100, 8115, and Workgroup Server 8150 Installation
Figure 4: Remove PDS card from PDS slot
tab
42
Install Crescendo NuBus Processor Upgrade Card
Remove the Crescendo card from the anti-static package, making sure to handle the card by the edges (Figure 5). Your card may differ from what is pictured below.
If You Are Re-Installing an AV or HPV Card – Temporarily set the Crescendo card aside and continue with the instructions on the following page to install the Crescendo with an AV or HPV card.
If You Do Not Have an AV or HPV Card – Align the Crescendo card over the PDS slot on the logic board with the card’s heatsink facing away from the NuBus slots (Figure 6). Gently press down until the card is firmly seated in the PDS slot. Replace the cover onto your computer and finish the installation in the section entitled, “Reconnect Power and Peripheral Cables” on page 53.
Chapter 4
Figure 6: Install Crescendo card into PDS slot
Crescendo card
PDS slot
Figure 5: Remove Crescendo card from packaging
NuBus slots
43
AV/HPV Card Video Adapter Installation
Adapter Kit Inventory
Before installing the Crescendo NuBus processor upgrade card with the AV or HPV card, you will require the following items (Figure 7):
Included with adapter kit:
1) Video adapter board
2) Video flex cable
3) Two 4-40 nuts
4) Support stand-off (required for 7100 only)
5) Two subassembly standoffs (required for 8100 only)
Needed; not included with adapter kit:
6) Small flatblade screwdriver
7) Small Philips screwdriver
8) Crescendo NuBus processor upgrade card
9) PDS-based AV or HPV card (AV card shown below)
We suggest you inventory and lay the items out in front of you prior to proceeding with the installation of the AV or HPV card with the Crescendo card.
Power Macintosh 8100, 8115, and Workgroup Server 8150 Installation
1
Needed; not included
Figure 7: Items needed for Crescendo card installation with AV or HPV card
2
3
4
6
8
9
Included with adapter kit
5
7
44
Chapter 4
Temporarily Remove NuBus Cards from Computer
Locate the NuBus slots (Figure 8). If any NuBus cards are installed, temporarily remove them so you have better clearance for installing the video adapter board. If you have three NuBus cards in your computer, you will only be able to reinstall two of them. The middle NuBus slot is required by the adapter board.
Identify Your PDS-Based Video Card
Determine if you have an AV or HPV card as follows:
AV Card – The AV card has a single 15-pin monitor connector for a monitor and S-Video In and S-Video Out ports (Figure 9) that support Audio/Video features. If you have an AV card, continue with the instructions in the section entitled, “Affix the AV Card to the Adapter Board” on page 47.
Figure 8: Location of NuBus slots
NuBus slots
PDS slot
S-Video In port
S-Video Out port
15-pin monitor connector
Figure 9: AV card
45
Power Macintosh 8100, 8115, and Workgroup Server 8150 Installation
HPV Card – The HPV (High Performance Video) card has a single 15-pin monitor connector for a monitor and four onboard Video RAM (VRAM) slots (Figure 10). If you have the HPV card, continue with the instructions below.
Affix HPV Card to Video Adapter Board
1. Before attaching the HPV card to the video adapter board, you
need to bend the metal tab 90° at the end of the card with a small flatblade screwdriver (Figure 11) so it fits in its new location.
15-pin monitor connector
Figure 10: HPV card
Four VRAM slots
Figure 11: Bend back metal tab on HPV card
90°
angle
bend tab from original position here
to here
46
Chapter 4
2. Using a small Phillips screwdriver, remove the three standoffs from the video adapter board. Locate the two subassembly standoffs from the video adapter packaging. Assemble and secure one subassembly standoff to the upper right corner of the board, and the other subassembly standoff to the lower left corner (Figure 12).
3. Align the HPV card directly over the video adapter board with the connector of the HPV card facing upwards (Figure 13). The holes on the HPV card should align directly with the standoffs on the adapter board. Secure the HPV card to the video adapter board with the two nuts (Figure 13) supplied with the adapter kit.
4. Continue with the instructions in the section entitled, “Install Video Flex Cable Onto Crescendo Card” on page 48.
Figure 12: Assemble and secure subassembly standoffs as shown
Figure 13: Secure HPV card to video adapter board with nuts
HPV card connector facing upwards
subassembly
standoff
subassembly
standoff
47
Power Macintosh 8100, 8115, and Workgroup Server 8150 Installation
Affix AV Card to Video Adapter Board
1. Before attaching the AV card to the video adapter board, you need to
bend the metal tab 90° at the end of the card with a small flatblade screwdriver (Figure 14) so it fits in its new location.
2. Using a small Phillips screwdriver, remove the three standoffs from the video adapter board. Locate the two subassembly standoffs from the video adapter packaging. Assemble and secure the two subassembly standoffs to the upper left and right corners of the adapter board (Figure 15).
Figure 15: Assemble and secure subassembly standoffs as shown
bend tab from original position here
90°
angle
Figure 14: Bend back metal tab on AV card
to here
subassembly
standoff
subassembly
standoff
48
Chapter 4
3. Align the AV card directly over the video adapter board with the connector of the AV card facing upward (Figure 17). The holes on the AV card should align directly with the standoffs on the adapter board. Secure the AV card to the video adapter board with the two nuts (Figure 17) supplied with the adapter kit.
Install Video Flex Cable Onto Crescendo Card
Install the video flex cable into the pass-through slot of the Crescendo card (note the notch in the cable for orientation). Press down on the outer edges of the cable until it is firmly seated (Figure 18).
Figure 17: Secure AV card to video adapter board with nuts
AV card connector facing upward
Figure 18: Attach video flex cable to Crescendo
notch in cable
pass-through slot
49
Power Macintosh 8100, 8115, and Workgroup Server 8150 Installation
Install Crescendo Card Into PDS Slot
Align the Crescendo card over the PDS slot on the logic board with the card’s heatsink facing toward the power supply (Figure 19). Gently press down until the card is firmly seated in the PDS slot.
Remove Access Port Cover From Middle NuBus Port
1. Remove the access port cover (if installed) from the middle NuBus
port located at the back of the computer (Figure 20). Use your finger or a small flatblade screwdriver to push it out from the port (Figure 20).
Figure 19: Install Crescendo into PDS slot
PDS slot
Crescendo card
(with attached video flex cable)
Figure 20: Push out middle NuBus access port cover with screwdriver
50
Chapter 4
2. Insert the access port cover into the PDS port (Figure 21).
Install Video Adapter Board Into Middle NuBus Slot
If you are reinstalling any NuBus cards, first install a NuBus card into the NuBus slot closest to the power supply. Then, align the video adapter board over the middle NuBus slot on the logic board with the inverted AV or HPV card on the adapter board facing toward the power supply (Figure 22). Verify the adapter board lines up with the inline NuBus guides of the 8100’s case. Gently press down on the adapter board (not directly on the AV or HPV card) until the adapter board is firmly seated in the middle NuBus slot. If you encounter excessive resistance, check for bent connector pins, re-align the adapter board over the middle NuBus slot, and gently press down again. If you have a second NuBus card to install, install it into the outer NuBus slot.
Figure 21: Insert access port cover into PDS port
Support Note: IMPORTANT! – The video adapter board installs into
the middle NuBus slot since it aligns with the proper clearance in the
support framing of the computer's case. The video adapter board uses the middle NuBus slot as a holder; it does not convert your AV or HPV card into a NuBus card.
51
Power Macintosh 8100, 8115, and Workgroup Server 8150 Installation
Attach Video Flex Cable
1. Attach the connector on the video flex cable to the AV or HPV card
(Figure 23). Gently press down on the outer edges of the connector to avoid pricking your fingers on the series of pins on top of the connector. If necessary, use a piece of foam from the packaging material your card shipped in to provide a cushion between your finger and the pins.
2. Return the computer to your computing area.
Figure 22: Install video adapter board into middle NuBus slot
video adapter board
(with attached AV or HPV card)
middle NuBus slot
Figure 23: Attach video flex cable to AV or HPV card
attach connector
52
Chapter 4
3. IMPORTANT! – Before replacing the cover onto your computer, attach your monitor’s video cable to the AV or HPV card 15-pin monitor connector (Figure 24). Secure the cable by tightening the thumbscrews on the cable’s connector. Connecting the cable anchors the card in place while replacing the cover.
Replace Case Cover Onto Computer
1. Carefully replace the cover onto your computer by slanting the front end of the cover over the computer, making sure the tabs on the back of the cover slide inside the rear of the case (Figure 25).
15-pin monitor connector
Figure 25: Replace cover onto computer
Figure 24: Reattach 15-pin monitor connector
53
Power Macintosh 8100, 8115, and Workgroup Server 8150 Installation
2. Finish sliding the cover onto the computer until it is flush with the rear of the computer (Figure 26). The video adapter board should be firmly in place and not misaligned with the access port slot. If the adapter board appears “tweaked” you will need to remove the cover and firmly align the adapter board.
Reconnect Power and Peripheral Cables
1. Once the cover is in place, tighten the four security screws on the back of computer’s case.
2. Reconnect the power and peripheral cables to the computer.
3. Affix the Powered by Sonnet label to the front of your computer.
Turn On Computer
1. Turn on your Power Macintosh. Your newly accelerated machine should boot as normal.
2. If you are installing a Crescendo G4, see Chapter 8, “Upgrading to Mac OS 9 and a G4” for information about enabling AltiVec extensions in Mac OS and application software.
Figure 26: Cover completely on computer
Support Note:
Your computer must be upgraded with a G4 processor in order to take advantage of enhanced AltiVec applications and software.
55
This chapter contains instructions for installing Crescendo NuBus processor upgrade cards into a Workgroup Server 9150 computer.
System Compatibility
At this printing, Crescendo NuBus processor upgrade cards are compatible with the latest Mac OS from Apple. Mac OS 9 is required for G4 AltiVec use. For up-to-date Mac OS compatibility, check our website.
You Should Have
The following items should be included in your product package:
• Crescendo NuBus processor upgrade card
• Crescendo/Encore Install diskette
• Installation manual
Powered by Sonnet label
Installation Overview
This overview is intended for those with prior experience installing Sonnet upgrade products or Macintosh hardware. However, we strongly recommend following the full installation instructions if this is your first installation of this hardware.
Installing the Crescendo card takes a few easy steps:
1) Install Mac OS 9 (if upgrading as part of this installation)
2) Install Sonnet software
3) Shut down computer
4) Remove case cover from computer
5) If installed, remove PDS card from PDS slot
6) Remove Level 2 cache card (if present)
7) Install Crescendo card into PDS slot
8) Replace case cover onto computer
9) Affix the Powered by Sonnet label to front of computer
10) Turn on your newly upgraded computer
11) To upgrade to AltiVec-enhanced software, see Chapter 8
For more complete instructions, follow the installation procedure outlined in the pages that follow.
Workgroup Server 9150 Installation
5
56
Chapter 5
Workgroup Server 9150 Crescendo Installation
Install Software
1. If you are upgrading to Mac OS 9 as part of this installation, do so now. Sonnet recommends a clean/universal install of the Mac OS. Start up your computer from the Mac OS CD and double click the Mac OS Install application. In the Select Destination window, click the Options button and click the Perform Clean Installation check box that appears in the subsequent screen. Click the Select button. Proceed through the next several screens until you reach the Install Software window. Click the Customize button. In the Custom Installation and Removal window click the pop-up menu to the right of Mac OS 9. Change the “Recommended Installation” to “Customized installation.” The Select Mac OS 9 Features to Install window will appear shortly. Change “Recommended Installation” to “Universal Installation” from the pop-up menu. Click OK, Start, then Continue to complete the installation. After the software is installed, quit the Mac OS Install application and restart your computer from the hard drive where Mac OS 9 is installed.
2. Insert the Crescendo/Encore Install diskette into the floppy disk drive. Double click the Crescendo/Encore Install icon. By default, with “Easy Install” selected from the pop-up menu, the required software will be installed into the active System Folder on the boot drive. If this is ok, click the Install button; otherwise, select “Custom Install” from the pop-up menu for more options or select another drive to install the software. The installer will install the appropriate software into the System Folder of your computer. If the installation was successful, a dialog box will appear. Click Quit to leave the installer and shut down your computer.
Support Note:
We recommend that you make a backup of important
information on your hard drive prior to installing new hardware or software. When handling computer products, you must take care to prevent components from being damaged by static electricity. Avoid carpeted areas, handle processor upgrade cards only by their edges, and avoid touching connector traces and component pins.
57
Shut Down and Open Computer
1. Shut down your Power Macintosh. If the computer has been on for any length of time, wait a few minutes for it to cool before beginning the installation.
2. Disconnect the power and peripheral cables from the back of the computer and move it to an area where you can freely work.
3. With the rear of the computer facing you, open your computer by first removing the security screw on the back of the case; then, unlatch the cover and set it aside (Figure 1).
Workgroup Server 9150 Installation
security screw
latch
latch
Figure 1: Remove case cover from computer
58
Chapter 5
4. Lay the computer on a flat surface and touch the metal housing
(Figure 2) of the drive sled to discharge any potential damaging static electricity.
Remove Level 2 Cache Card
If your computer contains a Level 2 cache card, remove it. If you are uncertain about whether you have a Level 2 cache card, or where it might be located, consult your computer’s documentation or see Chapter 10, “Removing a Level 2 Cache Card.”
Install Crescendo NuBus Processor Upgrade Card
1. Remove the Crescendo card from the anti-static package, making sure to handle the card by the edges (Figure 3). Your card may differ from what is pictured below.
Figure 2: Internal components of Workgroup Server 9150
Figure 3: Remove Crescendo card from packaging
metal shielding of
drive sled
59
2. Align the Crescendo card over the PDS slot (Figure 4). Gently press down until the card is firmly seated.
Replace Case Cover Onto Computer
1. Replace the cover and security screw onto your computer (Figure 5). Return your computer to your computing area and reconnect the power and peripheral cables.
2. Affix the Powered by Sonnet label to the front of your computer.
Workgroup Server 9150 Installation
Figure 4: Install Crescendo card into PDS slot
security screw
Crescendo card
PDS slot
Figure 5: Replace case cover onto computer
metal shielding of
drive sled
60
Chapter 5
Turn On Computer
1. Turn on your Power Macintosh. Your newly accelerated machine should boot as normal.
2. If you are installing a Crescendo G4/NuBus, see Chapter 8, “Upgrading to Mac OS 9 and a G4” for information about enabling AltiVec extensions in Mac OS and application software.
Support Note: Your computer must be upgraded with a G4
processor in order to take advantage of enhanced AltiVec applications and software.
61
This chapter contains instructions for installing Crescendo NuBus processor upgrade cards into Power Computing 100 and 120 computers.
System Compatibility
At this printing, Crescendo NuBus processor upgrade cards are compatible with the latest Mac OS from Apple. Mac OS 9 is required for G4 AltiVec use. For up-to-date Mac OS compatibility, check our website.
You Should Have
The following items should be included in your product package:
• Crescendo NuBus processor upgrade card
• Crescendo/Encore Install diskette
• Installation manual
Powered by Sonnet label
Installation Overview
This overview is intended for those with prior experience installing Sonnet upgrade products or Macintosh hardware. However, we strongly recommend following the full installation instructions if this is your first installation of this hardware.
Installing the Crescendo takes a few easy steps:
1) Install Mac OS 9 (if upgrading as part of this installation)
2) Install Sonnet software
3) Turn off computer
3) Open computer
4) If installed, remove PDS card from PDS slot
5) Remove Level 2 cache card (if present)
6) Install Crescendo card into PDS slot
7) Replace case cover onto computer
8) Affix the Powered by Sonnet label to front of computer
9) Turn on your newly upgraded computer
10) To upgrade to AltiVec-enhanced software, see Chapter 8
For more complete instructions, follow the installation procedure outlined in the pages that follow.
Power Computing 100 and 120 Installation
6
62
Chapter 6
Power Computing 100 and 120 Crescendo Installation
Install Software
1. If you are upgrading to Mac OS 9 as part of this installation, do so now. Sonnet recommends a clean/universal install of the Mac OS. Start up your computer from the Mac OS CD and double click the Mac OS Install application. In the Select Destination window, click the Options button and click the Perform Clean Installation check box that appears in the subsequent screen. Click the Select button. Proceed through the next several screens until you reach the Install Software window. Click the Customize button. In the Custom Installation and Removal window click the pop-up menu to the right of Mac OS 9. Change the “Recommended Installation” to “Customized installation.” The Select Mac OS 9 Features to Install window will appear shortly. Change “Recommended Installation” to “Universal Installation” from the pop-up menu. Click OK, Start, then Continue to complete the installation. After the software is installed, quit the Mac OS Install application and restart your computer from the hard drive where Mac OS 9 is installed.
2. Insert the Crescendo/Encore Install diskette into the floppy disk drive. Double click the Crescendo/Encore Install icon. By default, with “Easy Install” selected from the pop-up menu, the required software will be installed into the active System Folder on the boot drive. If this is ok, click the Install button; otherwise, select “Custom Install” from the pop-up menu for more options or select another drive to install the software. The installer will install the appropriate software into the System Folder of your computer. If the installation was successful, a dialog box will appear. Click Quit to leave the installer and shut down your computer.
Support Note:
We recommend that you make a backup of important
information on your hard drive prior to installing new hardware or software. When handling computer products, you must take care to prevent components from being damaged by static electricity. Avoid carpeted areas, handle processor upgrade cards only by their edges, and avoid touching connector traces and component pins.
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Shut Down and Open Computer
1. Shut down your Power Computing 100 or 120. If the computer has been on for any length of time, wait a few minutes for it to cool before beginning the installation.
2. Disconnect the power and peripheral cables from the back of the computer and move it to an area where you can freely work.
3. With the rear of the computer facing you, open your computer by first loosening the security screw on the back of the case; then, lift the cover away from the computer (Figure 1).
4. Identify the internal components of your computer. Touch the power supply metal shielding (Figure 2) to discharge any potential damaging static electricity.
Power Computing 100 and 120 Installation
Figure 1: Remove case cover from computer
Figure 2: Touch power supply metal shielding to discharge static electricity
power supply
metal shielding
security screw
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Remove Level 2 Cache Card
If your computer contains a Level 2 cache card, remove it. If you are uncertain about whether you have a Level 2 cache card, or where it might be located, consult your computer’s documentation or see Chapter 10, “Removing a Level 2 Cache Card.”
Install Crescendo NuBus Processor Upgrade Card
1. Remove the Crescendo card from the anti-static package, making sure to handle the card by the edges (Figure 3). Your card may differ from what is pictured below.
2. Align the Crescendo card over the PDS slot (Figure 4). Gently press down until the card is firmly seated.
Chapter 6
Figure 4: Install Crescendo card into PDS slot
Figure 3: Remove Crescendo card from packaging
NuBus slots
PDS slot
Crescendo card
65
Replace Case Cover Onto Computer
1. Replace the case cover and security screw onto your computer
(Figure 5).
2. Return the c omputer to your computing area and reconnect the power and peripheral cables.
3. Affix the Powered by Sonnet label to the front of your computer.
Turn On Computer
1. Turn on your Power Computing 100 or 120. Your newly accelerated machine should boot as normal.
2. If you are installing a Crescendo G4, see Chapter 8, “Upgrading to Mac OS 9 and a G4” for information about enabling AltiVec extensions in Mac OS and application software.
Power Computing 100 and 120 Installation
Figure 5: Replace case cover from computer
security screw
Support Note:
Your computer must be upgraded with a G4 processor in order to take advantage of enhanced AltiVec applications and software.
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This chapter contains instructions for installing Crescendo NuBus processor upgrade cards into Radius System and 81/110 computers.
System Compatibility
At this printing, Crescendo NuBus processor upgrade cards are compatible with the latest Mac OS from Apple. Mac OS 9 is required for G4 AltiVec use. For up-to-date Mac OS compatibility, check our website.
You Should Have
The following items should be included in your product package:
• Crescendo NuBus processor upgrade card
• Crescendo/Encore Install diskette
• Installation manual
Powered by Sonnet label
Installation Overview
This overview is intended for those with prior experience installing Sonnet upgrade products or Macintosh hardware. However, we strongly recommend following the full installation instructions if this is your first installation of this hardware.
Installing the Crescendo card takes a few easy steps:
1) Install Mac OS 9 (if upgrading as part of this installation)
2) Install Sonnet software
3) Turn off computer
4) Remove case cover from computer
5) Remove power supply brace above NuBus and PDS slots
6) If installed, remove PDS card from PDS slot
7) Remove Level 2 cache card (if present)
8) Install Crescendo card into PDS slot
9) Replace power supply brace
10) Replace case cover onto computer
11) Affix the Powered by Sonnet label to front of computer
12) To upgrade to AltiVec-enhanced software, see Chapter 8
For more complete instructions, follow the installation procedure outlined in the pages that follow.
Radius System 100 and 81/110 Installation
7
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Chapter 7
Radius System and 81/110 Crescendo Installation
Install Software
1. If you are upgrading to Mac OS 9 as part of this installation, do so now. Sonnet recommends a clean/universal install of the Mac OS. Start up your computer from the Mac OS CD and double click the Mac OS Install application. In the Select Destination window, click the Options button and click the Perform Clean Installation check box that appears in the subsequent screen. Click the Select button. Proceed through the next several screens until you reach the Install Software window. Click the Customize button. In the Custom Installation and Removal window click the pop-up menu to the right of Mac OS 9. Change the “Recommended Installation” to “Customized installation.” The Select Mac OS 9 Features to Install window will appear shortly. Change “Recommended Installation” to “Universal Installation” from the pop-up menu. Click OK, Start, then Continue to complete the installation. After the software is installed, quit the Mac OS Install application and restart your computer from the hard drive Mac OS 9 is installed.
2. Insert the Crescendo/Encore Install diskette into the floppy disk drive. Double click the Crescendo/Encore Install icon. By default, with “Easy Install” selected from the pop-up menu, the required software will be installed into the active System Folder on the boot drive. If this is ok, click the Install button; otherwise, select “Custom Install” from the pop-up menu for more options or select another drive to install the software. The installer will install the appropriate software into the System Folder of your computer. If the installation was successful, a dialog box will appear. Click Quit to leave the installer and shut down your computer.
Turn Off and Open Computer
1. Shut down your Radius System or 81/110. If the computer has been on for any length of time, wait a few minutes for it to cool before beginning the installation.
2. Disconnect the power and peripheral cables from the back of the computer and move it to an area where you can freely work.
Support Note:
We recommend that you make a backup of important
information on your hard drive prior to installing new hardware or software. When handling computer products, you must take care to prevent components from being damaged by static electricity. Avoid carpeted areas, handle processor upgrade cards only by their edges, and avoid touching connector traces and component pins.
69
Radius System 100 and 81/100 Installation
3. Open your computer by first removing the four security screws on
the back of the computer (Figure 1) with a medium Phillips screwdriver; then, carefully remove the side panel.
Temporarily Remove Power Supply Brace
Lay the computer on a flat surface. Touch the power supply metal shielding (Figure 2) to discharge any potential damaging static electricity. To easily gain access to the PDS slot, temporarily remove the power supply brace by unscrewing it and lifting it up and out of the interior of the computer (Figure 2).
Figure 1: Remove case cover from computer
Figure 2: Touch power supply metal shielding and remove power supply brace
power supply brace
power supply
metal shielding
security screw
security screw
security screw
security screw
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Chapter 7
Remove Level 2 Cache Card
If your computer contains a Level 2 cache card, remove it. If you are uncertain about whether you have a Level 2 cache card, or where it might be located, consult your computer’s documentation or see Chapter 10, “Removing a Level 2 Cache Card.”
Install Crescendo NuBus Processor Upgrade Card
1. Remove the Crescendo card from the anti-static package, making sure to handle the card by the edges (Figure 3). Your card may differ from what is pictured below.
2. Prior to installing the Crescendo card, note the inline metal port covers of the PDS and NuBus slots. When installing the Crescendo, take extra caution not to brush the card against the port cover of the PDS slot (Figure 4). Doing so may break off the delicate components on the edge of the Crescendo card (Figure 4, inset).
Figure 3: Remove Crescendo card from packaging
Figure 4: PDS slot port cover and components on Crescendo card
PDS slot
PDS port cover
take care not to damage
these components on card
71
3. Carefully install the Crescendo by first aligning the card over the PDS slot, lining the notch in the card with the corresponding notch in the PDS slot (Figure 5).
4. Once the card is correctly aligned over the PDS slot, rotate the Crescendo card perpendicular to the logic board and slowly press the card into the PDS slot until the card is firmly seated (Figure 6).
Radius System 100 and 81/100 Installation
Figure 5: Align notch in Crescendo card with notch in PDS slot
Figure 6: Install Crescendo card into PDS slot
notch in PDS slot
Crescendo card
PDS slot
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Chapter 7
Replace the Power Supply Brace
Replace the power supply brace over the PDS and NuBus slots and screw it into place (Figure 7).
Replace Case Cover Onto Computer
1. Replace the case cover and security screws onto your computer
(Figure 8).
2. Return the computer to your computing area and reconnect the power and peripheral cables.
3. Affix the Powered by Sonnet label to the front of your computer.
Figure 8: Replace case cover onto computer
Figure 7: Replace power supply brace
power supply brace
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Turn On Computer
1. Turn on your Radius System 100 or 81/110. Your newly accelerated machine should boot as normal.
2. If you are installing a Crescendo G4, see Chapter 8, “Upgrading to Mac OS 9 and a G4” for information about enabling AltiVec extensions in Mac OS and application software.
Radius System 100 and 81/100 Installation
Support Note:
Your computer must be upgraded with a G4 processor in order to take advantage of enhanced AltiVec applications and software.
75
8
This chapter contains instructions for installing Mac OS and application software that adds libraries and extensions to use AltiVec instructions for Crescendo G4/NuBus processor upgrade cards.
Upgrading to AltiVec Enhanced Software
Mac OS 9 – Mac OS 9 is the earliest Macintosh operating system to include AltiVec libraries. The Crescendo G4/NuBus fully supports AltiVec-enhanced software. To correctly install the AltiVec libraries, make sure you perform the installation upgrade in the following order (if you have already installed Mac OS 9, the Sonnet software, and the Crescendo G4/NuBus processor upgrade card, skip to step 4).
1. Install Mac OS 9 – Sonnet recommends a clean/universal install of the Mac OS. Start up your computer from the Mac OS CD and double click the Mac OS Install application. In the Select Destination window, click the Options button and click the Perform Clean Installation check box that appears in the subsequent screen. Click the Select button. Proceed through the next several screens until you reach the Install Software window. Click the Customize button. In the Custom Installation and Removal window click the pop-up menu to the right of Mac OS 9. Change the “Recommended Installation” to “Customized installation.” The Select Mac OS 9 Features to Install window will appear shortly. Change “Recommended Installation” to “Universal Installation” from the pop-up menu. Click OK, Start, then Continue to complete the installation. After the software is installed, quit the Mac OS Install application and restart your computer from the hard drive where Mac OS 9 is installed.
2. Install Sonnet software – Insert the Sonnet Installer CD into the CD-ROM drive. Double click the Crescendo/Encore Install icon. By default, with “Easy Install” selected from the pop-up menu, the required software will be installed into the active System Folder on the boot drive. If this is ok, click the Install button; otherwise, select “Custom Install” from the pop-up menu for more options or select another drive to install the software. The installer will install the appropriate software into the System Folder of your computer. If the installation was successful, a dialog box will appear. Click Quit to leave the installer and shut down your computer.
Upgrading to Mac OS 9 and a G4
76
3. Install Crescendo G4/NuBus – If you have a Power Macintosh 7100 or 8100 with an AV or HPV card along with the AV/HPV Card Video Adapter Kit, install it first; otherwise, install the Crescendo G4/NuBus into your computer’s PDS slot.
4. Rerun the Mac OS 9 Install Application – The Mac OS 9 Install application will only install AltiVec libraries into your System Folder if a G4 processor is present in your computer during the Mac OS installation process. As a result, you will need to rerun the installer to install the AltiVec libraries. Use the hard drive where Mac OS 9 is installed. Insert the Mac OS 9 CD into your CD-ROM drive and double click the Mac OS Install application. Proceed through the next several screens until you reach the Install Software window. Click the Customize button. In the Custom Installation and Removal window deselect all software components except for Mac OS 9. Click the pop-up menu to the right of Mac OS 9 and change the “Recommended Installation” to “Customized installation.” The Select Mac OS 9 Features to Install window will appear shortly. Change “Recommended Installation” to “None” from the pop-up menu. Click the Core System Software check box (it should be the only check box with a checkmark). Click OK, Start, then Continue to complete the installation.
Adobe Photoshop 5.5 – Adobe Photoshop 5.5 is the earliest Photoshop version that supports Adobe AltiVec Plug-ins. The Crescendo G4/NuBus fully supports these Plug-ins. The Adobe AltiVec Plug-ins are not included on the Photoshop 5.5 CD, however. They must be down­loaded from the Adobe website. At this printing, the AltiVec Plug-ins can be downloaded at http://www.adobe.com/support/downloads/psmac.htm.
Chapter 8
77
9
Depending on your software and Macintosh model, Sonnet’s software installer may perform the following software installation on your computer:
Sonnet Processor Upgrade Extension
The Sonnet Processor Upgrade Extension is needed to attain maximum performance of your G3 or G4 upgrade card. It is installed into your Extensions folder.
Sonnet G4 Enabler 9
The Sonnet G4 Enabler 9 is needed only for G4 upgrade cards running Mac OS 9. This system enabler activates the Velocity Engine (AltiVec instructions). It is installed into your System folder.
Nonvolatile RAM patch
The Nonvolatile RAM patch allows a Power Macintosh 73/75/76/85/86/95/9600 to use a G3 or G4 upgrade card.
G4 Firmware Patch
The G4 Firmware Patch allows a Power Macintosh G3 Blue & White to use a G4 processor upgrade card.
G4 Firmware Patch Remover
The G4 Firmware Patch Remover deinstalls the G4 Firmware patch on a Power Macintosh G3 Blue & White.
Learning About the Software
78
Chapter 9
Metronome
Metronome is a software utility that provides information about the new processor card. This utility is placed into the Apple Menu Items Folder. It provides useful information to you and our technical support staff should you need to call us for any reason.
Metronome displays bus/processor speeds. It also shows secondary cache size and speed and the temperature for PowerPC processor (Figure 1).
Figure 1: Metronome utility screenshot
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If your computer contains a Level 2 cache card, it is recommended that you remove it. Your new Sonnet Crescendo NuBus processor upgrade card includes its own backside cache architecture so removing your old cache will have no negative effect on your computing experience.
Level 2 Cache Card Removal – Power Macintosh 6100, 6100 AV, Performa 611X, and Workgroup Server 6150
If there is a Level 2 cache card installed in your computer, it will be located in the L2 Cache Slot, located next in between the ROM card and the CPU with the large heatsink (Figure 1). Do not mistakenly remove the ROM card. If you remove the ROM card, you will need to replace it otherwise your computer will not boot.
Removing a Level 2 Cache Card
10
Figure 1: Level 2 cache card slot
CPU (with heatsink)
ROM card
L2 cache card
80
Level 2 Cache Card Removal – Power Macintosh 7100
If there is a Level 2 cache card installed in your computer, it will be located in the L2 Cache Slot, located in between the power supply and the ROM card (Figure 2). Do not mistakenly remove the ROM card. If you remove the ROM card, you will need to replace it otherwise your computer will not boot.
Level 2 Cache Card Removal – Power Macintosh 8100, 8115, and Workgroup Server 8150
For these models, the logic board must first be removed from the computer in order to gain access to the Level 2 cache card. Once the logic board is removed, the Level 2 cache card will be in the L2 Cache Slot, located in between the ROM card and the CPU with the large heatsink (Figure 3). Do not mistakenly remove the ROM card. If you remove the ROM card, you will need to replace it otherwise your computer will not boot. After the Level 2 cache card is removed, reinstall the logic board and proceed with installation of the Crescendo NuBus card.
Chapter 10
Figure 2: Level 2 cache card slot
ROM card
L2 cache card
Support Note: For the removal of the Level 2 cache card and the
installation of the Crescendo NuBus processor upgrade card into a Power Macintosh 81XX, Sonnet strongly recommends that a qualified technician performs the installation.
power supply
81
Level 2 Cache Card Removal – Power Computing
100 and 120
If there is a Level 2 cache card installed in your computer, it will be in the L2 Cache Slot, located in between the ROM card and the CPU with the large heatsink (Figure 4). Do not mistakenly remove the ROM card. If you remove the ROM card, you will need to replace it otherwise your computer will not boot.
Removing a Level 2 Cache Card
Figure 3: Level 2 cache card slot
Figure 4: Level 2 cache card slot
CPU (with heatsink)
ROM card
(located behind L2 cache card
L2 cache card
L2 cache card
CPU (with heatsink)
ROM card
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Level 2 Cache Card Removal – Radius System 100
and 81/110
If there is a Level 2 cache card installed in your computer, it will be in the L2 Cache Slot, located underneath the power supply and next to the ROM card(Figure 5). In order to get to the Level 2 cache card, you will need to temporarily remove the power supply from the computer. Do not mistakenly remove the ROM card. If you remove the ROM card, you will need to replace it otherwise your computer will not boot. After the Level 2 cache card is removed, reinstall the power supply and proceed with installation of the Crescendo NuBus card.
Chapter 10
Figure 5: Level 2 cache card slot
L2 cache slot
power supply
ROM card
83
11
Problem: Computer has blank screen and no tone.
Possible
Solutions: 1) The Crescendo card and/or video adapter board may
be improperly installed. Unplug the Crescendo from the PDS slot (and if applicable, video adapter board from middle NuBus slot) and reseat them in their slots.
2) If installed, remove the Level 2 cache card installed in the Level 2 Cache Card Slot.
3) Zap the PRAM (an area of the Mac’s memory that stores such information as preference settings). Restart your Mac and hold down the Command-Option-P-R keys until the computer chimes three times. After the computer finishes booting, open the Date & Time control panel from the Control Panels Folder (located inside the Systems Folder) and reset the date and time. You may also want to reset your preference settings for the Mouse and Keyboard control panels.
Problem: You have a flashing disk icon.
Possible
Solutions: 1) Are you trying to boot from a drive connected to an
ATTO or Adaptec SCSI accelerator card? If so, they are not compatible with the Crescendo card. Hold down the Command-Option-Shift-Delete keys to boot from the internal drive.
2) Check internal and external SCSI cable connections.
Problem: Computer does not seem to run any faster.
Possible
Solutions: Rebuild the Desktop file (an invisible resource file where
the computer stores important system information). Restart your computer and hold down the Command­Option keys until the Desktop rebuild dialog box appears; click ‘OK’.
Troubleshooting Guide
84
Chapter 11
Problem: Computer freezes at extension.
Possible
Solutions: 1) Try unplugging the Crescendo card and reseating it in
the PDS slot.
2) You may have a conflict with an extension that loads early and changes low level processor control registers. To identify which extension is causing a problem, do the following:
• If you have RAM Doubler installed, insert the RAM Doubler disk into the floppy disk drive and run the RAM Doubler deinstaller program.
• Create a new folder on the desktop called
Disabled Extensions Folder. Except for the Crescendo extension, move software extensions like Disk Doubler, Speed Doubler, and virus protection software from the Extensions Folder (located inside the System Folder) to the Disabled Extensions Folder on the desktop.
• Restart the computer.
• If the computer boots normally, reinstall an
extension from the Disabled Extensions Folder to the Extensions Folder and restart your computer. Do this step with each subsequent extension in the Disabled Extensions Folder until you find the problematic extension. Replace the offending extension with a newer version or remove it from your system.
Problem: Computer freezes at desktop or at random.
Possible
Solutions: This may be due to the hard disk driver being old,
corrupted, or incompatible with the new processor upgrade. You may need to:
1) Reinstall the latest drivers for your hard disk drive after the Crescendo extension has been loaded and the new processor upgrade is running. Contact the manufacturer of your hard drive or visit their website for driver updates.
85
Troubleshooting Guide
2) Zap the PRAM (an area of the Mac’s memory that stores such information as preference settings). Restart your Mac and hold down the Command-Option-P-R keys until the computer chimes three times. After the computer finishes booting, open the Date & Time control panel from the Control Panels Folder (located inside the Systems Folder) and reset the date and time. You may also want to reset your preference settings for the Mouse and Keyboard control panels.
3) Rebuild the Desktop file (an invisible resource file where the computer stores important system information). Restart your computer and hold down the Command-Option keys until the Desktop rebuild dialog box appears; click ‘OK’.
87
Sonnet Technologies, Inc. warrants that its product(s) shall be free from defects in materials and workmanship for a period of three years following the date of original purchase. Sonnet’s liability under this warranty shall be limited, at its option, to repairing or replacing product(s) shown to be defective either in materials or workmanship. The sole and exclusive remedy under this warranty shall be such repair or replacement.
A claim of defective materials or workmanship in product(s) shall be allowed only when it is submitted to Sonnet within the warranty period. No claim shall be allowed in respect to product(s) which have been altered, neglected, damaged or stored in any manner which adversely affects them. No product(s) shall be returned to Sonnet for any reason without a return authorization from Sonnet. You bear the responsibility for shipping product(s) to Sonnet within 30 days of authorization and paying for associated shipping and insurance costs. Sonnet will pay the cost to ship repaired or replaced product(s) back to you.
This warranty shall also apply to product(s) that replace defective product(s) but only for the original warranty period. The warranty period shall not be extended by reason of defect, or any period of time during which the product(s) are not available to you because of defects, without the express written consent of Sonnet.
EXCEPT FOR THE EXPRESS WARRANTY AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP CONTAINED HEREIN, SONNET MAKES NO WARRANTY OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, AND ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED BY SONNET. Without limitation of the foregoing, Sonnet expressly disclaims any liability whatsoever for any damages incurred, directly or indirectly, in connection with its product(s), including without limitation, loss of profits and special, incidental or consequential damages, whether caused by Sonnet’s negligence or otherwise.
Warranty
12
89
The Sonnet website located at http://www.sonnettech.com has the most current support information and technical updates.
Before you call Sonnet Technical Support please
• Check our website for the latest updates and online support files
• Check your manual for helpful information
When you call Sonnet technical support, have the following information available so our technical support staff can better assist you:
• Product name
• Serial number
• Date of purchase
• Place of purchase
• Computer type and model
• Operating system and version
If further assistance is needed, please contact us at:
Website: www.sonnettech.com
Sonnet Technical Support:
Tel: 1-949-261-1426 (Monday–Friday, 8 am–5 pm Pacific Time) Fax: 1-949-261-2461 E-mail: support@sonnettech.com
Technical Support
13
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