Sonnet Twin10G Thunderbolt 2 Edition User Manual

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User’s Guide

For Windows

for Twin Dual-Port Thunderbolt

G™ Thunderbolt™ 2 Edition

GBASE-T

Adapter

Gigabit Ethernet

Contents

1 Chapter 1 – Introduction, System Requirements, and System Preparation 1

Introduction Mac Compatibility Windows Compatibility System Requirements Driver Information Preparing to Use the Twin10G Adapter With a Mac Computer Preparing to Use the Twin10G Adapter With a Windows Computer

2 Twin10G Thunderbolt 2 Edition (T2E) Description 3

Twin10G T2E Indicators, Sockets, and Ports Power Adapter Thunderbolt Cable Thunderbolt Connector Retainer Clip

3 Software Installation Steps 5

Driver Download and Installation Steps—Mac Users

Driver Download And Installation Steps—Windows Users

4 Twin10G T2E Adapter Connection Steps 6

5 Verification and Configuration Steps 7

Confirm the Twin10G T2E and Its Ethernet Controllers are Recognized—Mac Users

Confirm the Twin10G T2E and Its Ethernet Controllers are Recognized—Windows Users

Basic Configuration Steps—Mac Users

Performance Tuning Steps—Mac Users

Basic Configuration Steps—Windows Users

6 Tips, General Information, and Known Issues 11

Tips, General Information Known Issues

7 Warnings, FCC Compliance, and Support Information 12

Warnings FCC Compliance Contacting Customer Service Visit Our Website

Chapter 1 – Introduction, System Requirements, and System Preparation

Introduction

Congratulations on your purchase! The Twin10G Thunderbolt 2 Edition (T2E) is a Thunderbolt 2 to 10 Gigabit Ethernet (10GbE) adapter that enables you to connect your computer with Thunderbolt 2 ports to 10GbE infrastructure.

Support Note: This document was up to date at the

time of printing. However, changes to the hardware or software may have occurred since then. Please check the Sonnet website for the latest documentation.

1. Go to www.sonnettech.com/support/kb/kb.php

2. Click the Thunderbolt Product link.

3. Click the Twin10G Thunderbolt 2 Edition link, and then click

the Documentation link.

4. Click the Twin10G Thunderbolt 2 Edition User’s Guide [English]

link and then check the Document Version information. If the version listed is later than this document (revision F), click the Download Now button for the latest version.

Mac® Compatibility

• Mac with Thunderbolt 2 or Thunderbolt ports

• Mac with Thunderbolt 3 ports when used with an Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter

10.8.5+

• OS X

• macOS

Mojave compatible

Windows® Compatibility

• PC with a Thunderbolt 2 port

• 64-bit editions of Windows 10, 8, 7

System Requirements

The Twin10G T2E adapter requires the following to operate:

• Thunderbolt cable (included)

• One or two CAT 6 or CAT 6A cables

Support Note: For link aggregation (teaming) support, the switch or router to which the Twin10G T2E is connected must also support link aggregation, and ports must be configured for link aggregation. Windows 10 teaming requires Creator's update, version 1703 or greater.

Driver Information

The drivers that enable the Twin10G T2E adapter to work with your computer must be downloaded from Sonnet’s Website; instructions follow.

Chapter 1 – Introduction, System Requirements, and System Preparation

Preparing to Use the Twin10G Adapter With a Mac Computer

To enable the Twin10G T2E to work with your system, you will do the following:

1. Download and install the Twin10G T2E drivers (instructions

follow).

2. Connect the Twin10G T2E adapter to a switch or storage

system (instructions follow).

3. Connect the Twin10G T2E adapter to your computer, and

then power on the computer (instructions follow).

4. Conﬁrm the Twin10G T2E adapter and its Ethernet

controllers are recognized by your computer (instructions follow).

5. Conﬁgure the adapter through the System Preferences’

Network control panel (instructions follow).

Preparing to Use the Twin10G Adapter With a Windows Computer

To enable the Twin10G T2E to work with your system, you will do the following:

1. Download and install the Twin10G T2E drivers (instructions follow).

2. Connect the Twin10G T2E adapter to a switch or storage system (instructions follow).

3. Connect the Twin10G T2E adapter to your computer, and then approve the device (always connect); instructions follow.

4. Conﬁrm the Twin10G T2E adapter and its Ethernet controllers are recognized by your computer (instructions follow).

5. Conﬁgure the adapter through the Network and Sharing Center control panel (instructions follow).

Chapter 2 – Twin10G Thunderbolt 2 Edition (T2E) Description

Support Note: Sonnet has sold two versions of the Twin10G

T2E adapter. The first version was manufactured through approximately late October 2018, with the second edition manufactured November 2018 and after. The ports are the same on both versions; only the activity and link indicators dif fer as designated.

Twin10G T2E Indicators, Sockets, and Ports 1 – Power Indicator

This lights when the Twin10G T2E adapter is powered, the Thunderbolt cable between the adapter and your computer is plugged in securely, and the computer powered on. Note that if the Twin10G T2E is connected to another Thunderbolt peripheral device instead of directly to the computer, any other Thunderbolt device connected between the computer and adapter must also be powered on before the adapter’s power indicator will light up.

2 – Activity Indicators (Adapter Version 1)

These LEDs ﬂash green to indicate a link is established between the Twin10G T2E adapter and the switch, and there is activity between the two.

3 – RJ45 (10GBASE-T) Port 2

Connect a CAT 6 or CAT 6A cable between this port and the switch’s or storage device’s RJ45 port.

4 – Link Speed Indicators (Adapter Version 1)

When a link is established between the Twin10G T2E adapter and the switch, these LEDs light to indicate the link speed to the switch: yellow = 10Gb, green = 1Gb, off = 100Mb.

5 – RJ45 (10GBASE-T) Port 1

Connect a CAT 6 or CAT 6A cable between this port and the switch’s or storage device’s RJ45 port.

6 – 12VDC Socket

Connect the included DC power adapter between this socket and the included power cord.

7 – Thunderbolt 2 Ports

Connect the included Thunderbolt cable between either of these ports and your computer’s (or intermediate peripheral device’s) Thunderbolt port; the open port may be used to connect another Thunderbolt peripheral device. You may not connect two computers

to this adapter’s Thunderbolt ports, nor to a daisy chain of Thunderbolt peripheral devices.

A – Activity/Link Indicators (Adapter Version 2)

These LEDs light up green to indicate a link is established between the Twin10G T2E adapter and the switch, and ﬂash green when there is activity between the two.

B – Link Speed Indicators (Adapter Version 2)

When a link is established between the Twin10G T2E adapter and the switch, these LEDs light to indicate the link speed to the switch: green = 10Gb, yellow = 1Gb, off = 100Mb.

Chapter 2 – Twin10G Thunderbolt 2 Edition (T2E) Description

Power Adapter 1 – Power Adapter

Connect this to the Twin10G T2E adapter’s 12VDC socket. Note that the power indicator on top lights when the adapter is connected to AC power.

2 – Power Cord

Connect this between a power outlet and the power adapter. Note that the power cord included with your product may appear different than the one pictured here, depending on where the product was purchased.

Thunderbolt Cable

Connect this cable between the Twin10G T2E adapter and your computer or other Thunderbolt peripheral device.

ThunderLok™ Thunderbolt Connector Retainer Clip

Secure a Thunderbolt connector plugged into the Twin10G T2E adapter’s Thunderbolt port with this clip to prevent accidental cable disconnection. This is not compatible with optical Thunderbolt cables.

Chapter 3 – Software Installation Steps

Driver Download and Installation Steps—Mac Users

This section describes the download and installation of the drivers required to support the Twin10G T2E adapter connected to your Mac computer.

1. For users running macOS 10.13 (High Sierra) or later, open System Preferences, and then click Security and Privacy. Otherwise, skip to step 3.

2. In the Security and Privacy panel click the General tab. Under “Allow apps downloaded from” select “App Store and identiﬁed developers”.

3. Launch a Web browser and go to www.sonnettech.com/ support, and then click the Downloads, Manuals, & Knowledgebase link.

4. On the Support Categories page, click the Thunderbolt link, and then click the Twin10G Thunderbolt 2 Edition link.

5. On the Twin10G Thunderbolt 2 Edition page, click the Driver link, and then click the Download Now button next to driver software for macOS; the software will be downloaded.

6. Double-click the .dmg you downloaded; the ﬁle will expand and a new window will open.

Driver Download And Installation Steps—Windows Users

This section describes the download and installation of the drivers required to support the Twin10G T2E adapter connected to your Windows PC.

Windows Support Note: For users with custom built

PCs, or systems that have been extensively modified, it may be necessary for you to install the PC or motherboard manufacturer’s Thunderbolt drivers to enable the Thunderbolt port (s) to operate. Visit the manufacturer’s website to locate and download the appropriate drivers.

1. Launch a Web browser and go to www.sonnettech.com/ support, and then click the Downloads, Manuals, & Knowledgebase link.

2. On the Support Categories page, click the Thunderbolt link, and then click the Twin10G Thunderbolt 2 Edition link.

3. On the Twin10G Thunderbolt 2 Edition page, click the Driver link, and then click the Download Now button next to the Windows software link; a new window or tab will open.

4. Locate and click the link for the Intel Driver for the version of Windows installed on your computer; an Intel

Network Adapter Driver for Windows® page

will open.

Network Adapter

7. Double-click the Sonnet Twin-10G.pkg ﬁle to launch the driver installer. Follow the on-screen instructions to install the software.

8. When the window appears indicating the software installation is complete, click Restart to restart your system and ﬁnish the driver installation.

9. For users running macOS 10.13 (High Sierra) or later, if the driver doesn't load after a restart, you may need to go back into System Preferences, manually authorize the Sonnet driver, and then restart your system again.

5. On the Intel® Network Adapter Driver for Windows page, locate and click the PROWin64.exe button; an Intel Software License Agreement window will open.

6. Read the license agreement, and then click the “I accept the terms in this license agreement” button; the Opening PROWin64.exe window will open.

7. In the Opening PROWin64.exe window, click Save File; the ﬁle will be saved.

8. Locate and double-click the PROWin64 application ﬁle to launch the installer. If you haven’t disabled User Access Control (UAC) on your computer, another window will appear asking you to allow the program to run; click Allow; the installer will launch.

9. Follow the on-screen instructions to install the software.

Chapter 4 – Twin10G T2E Adapter Connection Steps

Support Note: Sonnet’s ThunderLok™ Thunderbolt connector

retainer clip secures the included Thunderbolt cable to the Twin10G adapter to prevent accidental disconnects. Although it is compatible with other copper Thunderbolt cables like Apple’s, it is not compatible with optical Thunderbolt cables.

To attach the clip to the cable, remove them from their packaging. Turn one of the cable’s connectors so the Thunderbolt icon is facing down, and then insert the connector into the connector clip as shown (Figure 1). Note that the connector will pass all the way through the clip; when you connect the cable to the chassis, the clip will secure the cable.

1. Connect the included Thunderbolt cable between either Thunderbolt port on the Twin10G T2E adapter and a Thunderbolt port on your computer, or other Thunderbolt peripheral device in the chain connected to the computer (Figure 2). Secure the retainer clip to the adapter if you attached it to the cable. If you are daisy chaining additional Thunderbolt peripheral devices, connect another Thunderbolt cable between the downstream device and the open Thunderbolt port on the Sonnet adapter. Note that you may not

connect two computers to the Sonnet adapter’s Thunderbolt ports, nor to a daisy chain of Thunderbolt devices.

Support Note: To ensure the best performance

possible when connecting multiple Thunderbolt devices in a daisy chain, be sure to connect 20Gbps Thunderbolt 2 devices such as this Sonnet adapter closest to the computer, with 10Gbps Thunderbolt devices at the end.

Figure 1

Support Note: Unless your setup requires

connection redundancy or link aggregation (and your switch or storage system supports those features), connecting the Twin10G T2E adapter to a switch or storage system requires only a single CAT 6 or CAT 6A cable.

2. Connect one or two CAT 6 or CAT 6A cables between the port(s) on the Twin10G T2E adapter and the port(s) on the switch or device.

3. Connect the included power cord between a wall outlet or power strip and the power adapter; verify the connector is plugged in securely. Note that the power adapter’s power indicator will light at this time.

4. Connect the power adapter cable to the Twin10G T2E adapter’s 12V power socket. Note that the Sonnet adapter’s power indicator will not light until the computer, and any other Thunderbolt devices connected between it and the adapter, is powered on.

5. Go to the next chapter, Veriﬁcation and Conﬁguration Steps.

Figure 2

Chapter 5 – Verification and Configuration Steps

Confirm the Twin10G T2E and Its Ethernet Controllers Are Recognized—Mac Users

This page instructs Mac users how to verify the Twin10G T2E is recognized by the computer; Windows users should skip to the next page.

1. With the Twin10G T2E adapter powered and connected to the computer, turn on the computer. Note that if there are any other Thunderbolt devices connected between the Twin10G T2E adapter and your computer, they must also be powered for you to perform the following steps.

2. From the Apple menu, select About This Mac; the About This Mac window will open.

3. In the About This Mac window click System Report; a full report window will open.

4. In the System Information window, click Thunderbolt under the Hardware header in the left column

(Figure 3).

5. In the top right column under the Thunderbolt Device Tree header, you will see the computer, followed by Thunderbolt Bus, and then “Echo Express SEL”

(Figure 3).

Support Note: If you do not see “Echo Express SEL”

listed, disconnect and reconnect the Thunderbolt cable between the computer and Twin10G T2E adapter. Note that it is not necessary to shut down the computer before disconnecting and reconnecting the cable.

6. In the System Information window click PCI under the Hardware header in the left column (Figure 4).

7. At the top of the right column, the Twin10G T2E’s 10 Gigabit Ethernet Controllers are listed; detailed information appears below. You will see “Yes” next to Driver Installed and Tunnel Compatible (Figure 4).

Figure 3

8. Skip to the next section, Basic Conﬁguration Steps— Mac Users

Figure 4

Chapter 5 – Verification and Configuration Steps

Confirm the Twin10G T2E and Its Ethernet Controllers Are Recognized—Windows Users

This section describes how to conﬁrm the Twin10G T2E adapter is recognized by your Windows computer.

1. With the Twin10G T2E adapter connected to a power source and to the computer, turn on the computer. Note that if there are any other Thunderbolt devices connected between the Twin10G T2E adapter and your computer, they must also be powered for you to perform the following steps.

2. When the computer boots for the ﬁrst time after connecting the Twin10G T2E, a New Thunderbolt™ Devices Attached… window appears (Figure 5). Select Always Connect from the drop-down menu; another alert appears.

Windows Support Note: If a New Thunderbolt

Devices Attached window does not appear when

you power your system, it is likely necessary for you to install (or reinstall) the PC or motherboard manufacturer’s Thunderbolt drivers to enable the computer’s Thunderbolt port (s) to operate. Visit the manufacturer’s website to locate and download the appropriate drivers before proceeding.

3. When the alert stating the device is not certiﬁed for PC use appears click Yes (Figure 6). Back in the New Thunderbolt™ Devices Attached… window, click OK.

4. From the Windows Start menu, select the Windows Settings (gear) icon; the Windows Settings window will appear.

5. In the Windows Settings window, click on the Network & Internet Link; the Network Status window will appear. Click the Ethernet link on the left; the Ethernet window will appear.

Figure 5

Figure 6

6. In the Ethernet window, the various Ethernet ports recognized by the system are listed to the right. For most users, the Twin10G T2E adapter’s will be the only other Ethernet ports listed, with the computer’s onboard Ethernet port listed as “Network”. Click on one of the other ports; an Ethernet port Properties window will appear. Each of the Sonnet adapter’s ports will have the description “Intel(R) x550 10 Gigabit Dual Port Network Connection” with either #1 or #2 listed next to it.

7. Skip to the next section, Basic Conﬁguration Steps— Windows Users

Chapter 5 – Verification and Configuration Steps

Basic Configuration Steps—Mac Users

Listed below are the basic steps necessary to conﬁgure the Twin10G T2E adapter for use with your computer.

1. With the Twin10G T2E adapter connected to your computer and 10GbE infrastructure, open System Preferences, and then click Network.

2. In the Network system preferences panel, click one of the Twin10G T2E’s ports (identiﬁed as Thunderbolt Ethernet Slot x, Port 1 and Thunderbolt Ethernet Slot x, Port 2) in the left panel, and then conﬁgure the settings; repeat for the other port if necessary (Figure 7).

3. When you’ve completed reviewing or changing the settings, click Apply.

Performance Tuning Steps—Mac Users

Listed below are steps required to conﬁgure the Twin10G T2E adapter for maximum performance.

Support Note: In order to realize any performance

increases, the network switches and server to which the Sonnet adapter is connected must all be configured to have jumbo frames enabled.

1. With the Twin10G T2E adapter connected to your computer and 10GbE infrastructure, open System Preferences, and then click Network.

2. In the Network System Preferences panel, click one of the Twin10G T2E’s ports (identiﬁed as Thunderbolt Ethernet Slot x, Port 1 and Thunderbolt Ethernet Slot x, Port 2) in the left panel, and then click Advanced; a new panel appears.

3. In the Advanced panel, click Hardware. From the Conﬁgure drop-down menu, select “Manually”. In the Speed drop-down menu, leave the setting at 10G… In the Duplex drop-down menu, select “full-duplex” (not “full duplex, ﬂow-control”). In the MTU drop-down menu, select “Custom,” and then enter "9000" in the box below (Figure 8).

4. When you’ve completed changing the settings for the port, click OK.

Figure 7

5. Repeat steps 2–4 for the other port, if necessary.

6. Back in the main Network window, click Apply after you’ve completed changing the settings.

7. If you used existing settings and do not need to combine Ethernet ports (link aggregation), your installation is complete. For additional information on combining Ethernet ports, open a browser and go to support.apple.com; type “network, Ethernet” and “manage virtual interfaces” to display various articles.

Figure 8

Chapter 5 – Verification and Configuration Steps

Basic Configuration Steps—Windows Users

Listed below are the basic steps necessary to conﬁgure the Twin10G T2E adapter for use with your computer.

1. With the Twin10G T2E adapter connected to your computer and 10GbE infrastructure, open the Network and Sharing Center control panel (Figure 9).

2. Set up network connections by clicking “Set up a new connection or network”.

You may also conﬁgure the Sonnet adapter’s settings using Windows Device Manager. You may locate the device’s ports in the Network adapters category, listed as Intel Ethernet Controller X550 dual port network connections.

Figure 9

Chapter 6 – Tips, General Information, and Known Issues

TIPS, GENERAL INFORMATION

Keeping the Twin10G T2E Adapter Cool With its optimized airﬂow design and automatic, temperaturecontrolled fan providing cooling at all times, the Sonnet adapter provides adequate cooling for the components inside. Do not block the fan or any of the vents while the adapter is operating! Otherwise, the adapter may overheat.

Hot-Plugging the Twin10G T2E Adapter You may connect and disconnect the Thunderbolt cable between the Twin10G T2E adapter and your computer while your computer is on.

There’s No Need to Unplug the Power Adapter Because the Twin10G T2E adapter automatically powers on and off with the computer to which it’s connected, there’s no power switch, nor is there any need to disconnect the power cable under normal use. When your computer is sleeping, the Twin10G enters a low-power state; this allows it to wake with your computer.

Power Indicator LED Operation Because the Twin10G T2E adapter automatically powers on and off with the computer to which it’s connected, its power indicator only lights when the computer is on, and turns off when the computer is sleeping or powered off. Note that the power adapter’s power indicator remains lit as long as it is connected to a live power outlet.

KNOWN ISSUES

Some Devices’ Performance May be Affected by Where They Are Connected in a Thunderbolt Chain

However small, the Thunderbolt interface introduces latency to a device chain. If you add additional Thunderbolt devices to the chain, you may need to experiment with which device works better closer or farther to the computer in the chain.

Operating System (OS) Updates May Break Compatibility Specific device drivers that work under one OS version may not work under a later version. Before updating to the latest OS,

we recommend that you contact Sonnet to verify that the existing Twin10G drivers work. Note that other software updates for the computer may also break compatibility.

Connecting Additional Thunderbolt Peripheral Devices You may connect up to six Thunderbolt peripheral devices total in a daisy chain, including a Thunderbolt Display, to a single host computer. You may not connect two computers to the Sonnet adapter, nor to a daisy chain of Thunderbolt devices.

Chapter 7 – Warnings, FCC Compliance, and Support Information

Warnings

• Do not attempt to modify the enclosure. If this device appears

to be malfunctioning, contact your reseller or local distributor.

• Do not expose the device to rain, use it near water or containers

that contain liquids which might spill into any openings, or in damp or wet conditions.

• Do not drop the Twin10G T2E; dropping or mishandling the

Sonnet adapter may result in a malfunction leaving the product inoperable.

• Follow the instructions in this manual carefully; contact your

reseller or local distributor for additional advice not covered in this User’s Guide.

• If unusual smells, sounds, or smoke come from the device, or if

liquids enter it, switch it off immediately and unplug it from the electrical outlet.

FCC Compliance

Twin10G Thunderbolt 2 Edition complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, AND this device must accept any interference received, including interference that may cause undesired operation.

Contacting Customer Service

The Sonnet Web site located at www.sonnettech.com has the most current support information and technical updates. Before you call Customer Service, please check our Web site for the latest updates and online support ﬁles, and check this User’s Guide for helpful information.

Email support requests generally receive the fastest responses, and are usually processed within a 24-hour period during normal business hours, excluding holidays. When you contact Customer Service, have the following information available so the customer service staff can better assist you:

• Product name

• Date and place of purchase

• Computer model

• Operating system version

• Software/ﬁrmware versions

• A System Report (macOS) or a Microsoft System Information MSINFO32 (Windows) report (Windows)

USA Customers If further assistance is needed, please contact Sonnet Customer

Service at: E-mail: support@sonnettech.com Tel : 1-949-472-2772

(Monday–Friday, 8 a.m.–4 p.m. Paciﬁc Time)

For Customers Outside the USA For support on this product, contact your reseller or local distributor.

Visit Our Web Site

For the most current product information and online support ﬁles, visit the Sonnet Web site at www.sonnettech.com/support/. Register your product online at http://registration.sonnettech.com to be informed of future upgrades and product releases.

©2018 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, Creativity Stored Here, Simply Fast, the Simply Fast logotype, and Twin10G are trademarks of Sonnet Technologies, Inc. Mac, the Mac logo, macOS, and OS X are trademarks of Apple Inc., registered in the United States and other countries. Thunderbolt 3 and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without notice. Printed in the USA.

Sonnet Twin10G Thunderbolt 2 Edition User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual