Page 1
User’s Guide
For
Windows
for Twin
Dual-Port
10
10
G™
Thunderbolt
GBASE-T
™
2 Adapter
10
Gigabit Ethernet
Page 2
Contents
1 Introduction, System Requirements, Driver Information 1
Introduction
Mac Compatibility
Windows Compatibility
System Requirements
Driver Information
2 Twin 10G Description 2
Twin 10G Ports and Indicators
Power Adapter
Thunderbolt Cable
Thunderbolt Connector Retainer Clip
3 Software Installation Steps 4
Driver Download and Installation Steps—Mac Users
Driver Download and Installation Steps—Windows Users
4 Twin 10G Adapter Connection 5
5 Verification and Configuration Steps 6
Confirm the Twin 10G and Its Ethernet Controllers Are Recognized—Mac Users
Confirm the Twin 10G and Its Ethernet Controllers Are Recognized—Windows Users
Basic Configuration Steps—Mac Users
Performance Tuning Steps—Mac Users
Basic Configuration Steps—Windows Users
6 Tips, General Information, and Known Issues 10
Tips, General Information
Known Issues
7 Precautions, FCC Compliance, and Support Information 11
Warn i ngs
FCC Compliance
Contacting Customer Service
Visit Our Website
Page 3
Chapter 1 – Introduction, System Requirements, Driver Information
Introduction
Congratulations on your purchase! The Twin 10G is a
Thunderbolt 2-to-10 Gigabit Ethernet (10GbE) adapter that
enables you to connect your computer with a Thunderbolt 2 port
to 10GbE infrastructure.
Connection of the Twin 10G adapter to your computer requires a
single Thunderbolt cable (included), while connection to 10GbE
infrastructure requires the use of one or two CAT-6 or CAT-6A
cables.
Support Note: This document was up to date at the
time of printing. However, changes to the hardware or
software may have occurred since then. Please check the Sonnet
website for the latest documentation.
1. Go to www.sonnettech.com/support/kb/kb.php
2. Click the Thunderbolt Product link.
3. Click the Twin 10G link, and then click the Documentation
link.
4. Click the Twin 10G User’s Guide [English] link and then check
the Document Version information. If the version listed is
later than this document (revision C), click the Download
Now button for the latest version.
Mac® Compatibility
• Mac with a Thunderbolt or Thunderbolt 2 port
• Mac with a Thunderbolt 3 port when used with an Apple
Thunderbolt 3 (USB C) to Thunderbolt 2 Adapter
®
10.8.5+
• OS X
• macOS® High Sierra compatible
Windows® Compatibility
• PC with a Thunderbolt 2 port
• 64-bit editions of Windows 10, 8, 7
System Requirements
The Twin 10G adapter requires the following to operate:
• Thunderbolt cable (included)
• One or two CAT-6 or CAT-6A cables
Support Note: For link aggregation (teaming) support,
the switch or router to which the Twin 10G is connected
must also support link aggregation, and ports must be
configured for link aggregation. Windows 10 teaming requires
Creator's update, version 1703 or greater.
Driver Information
The drivers that enable the Twin 10G adapter to work with
your computer must be downloaded from Sonnet’s Website;
instructions follow.
1
Page 4
Chapter 2 – Twin 10G Description
Twin 10G Ports and Indicators
1 – RJ45 (10GBASE-T) Port 1
Connect a CAT-6 or CAT-6A cable between this port
and the switch’s or storage system’s RJ45 port.
2 – RJ45 (10GBASE-T) Port 2
Connect a CAT-6 or CAT-6A cable between this port
and the switch’s or storage system’s RJ45 port.
3 – Link Speed Indicators
When a link is established between the Twin 10G
and the switch, these LEDs light to indicate the link
speed to the switch: green = 10Gb, yellow = 1Gb, off =
100Mb.
4 – Link/Activity Indicators
These LEDs light up green to indicate a link is
established between the Twin 10G and the switch, and
flash green when there is activity between the two.
5 – Security Slot
This slot works with Kensington
®
brand and similar
security locks to secure the Twin 10G enclosure and
deter theft.
6 – Thunderbolt Ports
Connect the included Thunderbolt cable between
either of these ports and your computer’s (or
intermediate device’s) Thunderbolt port; the open port
may be used to connect another Thunderbolt device.
7 – 12VDC Socket
Connect the included DC power adapter between this
socket and the included power cord.
2
Page 5
Chapter 2 – Twin 10G Description
Power Adapter
1 – Power Adapter
Connect this to the Twin 10G
adapter’s 12VDC socket. Note that the
power indicator on top lights when
the adapter is connected to AC power.
2 – Power Cord
Connect this between a power outlet
and the power adapter. Note that
the power cord included with your
product may appear different than
the one pictured here, depending on
where the product was purchased.
Thunderbolt Cable
Connect this cable between the Twin
10G adapter and your computer or other
Thunderbolt peripheral device.
ThunderLok™ Thunderbolt Connector
Retainer Clip
This secures a Thunderbolt connector
plugged into the Twin 10G adapter’s
Thunderbolt port to prevent accidental
cable disconnection. This clip is not
compatible with optical Thunderbolt
cables.
3
Page 6
Chapter 3 – Software Installation Step
Driver Download and Installation Steps—Mac Users
This section describes the download and installation of the
drivers required to support the Twin 10G adapter connected to
your Mac computer.
1. Launch a Web browser and go to www.sonnettech.com/
support, and then click the Downloads, Manuals, &
Knowledgebase link.
2. On the Support Categories page, click the Thunderbolt link,
and then click the Twin 10G Thunderbolt 2 Adapter link.
3. On the Twin 10G page, click the Driver link, and then
click the Download Now button next to driver software for
macOS; the software will be downloaded.
4. Double-click the .dmg you downloaded; the file will expand
and a new window will open.
5. Double-click the Sonnet Twin-10G.pkg file to launch the
driver installer. Follow the on-screen instructions to install
the software.
6. When the window appears indicating the software
installation is complete, click Restart to restart your system
and finish the driver installation.
Driver Download And Installation Steps—Windows
Users
This section describes the download and installation of the
drivers required to support the Twin 10G adapter connected to
your Windows PC.
Windows Support Note: For users with custom built
PCs, or systems that have been extensively modified, it
may be necessary for you to install the PC or motherboard
manufacturer’s Thunderbolt drivers to enable the Thunderbolt
port (s) to operate. Visit the manufacturer’s website to locate and
download the appropriate drivers.
1. Launch a Web browser and go to www.sonnettech.com/
support, and then click the Downloads, Manuals, &
Knowledgebase link.
2. On the Support Categories page, click the Thunderbolt link,
and then click the Twin 10G Thunderbolt 2 Adapter link.
3. On the Twin 10G page, click the Driver link, and then click
the Download Now button next to the Windows software
link; a new window or tab will open.
4. Locate and click the link for the Intel
Driver for the version of Windows installed on your
computer; an Intel
®
Network Adapter Driver for Windows® page
will open.
®
Network Adapter
5. On the Intel® Network Adapter Driver for Windows page, locate
and click the PROWin64.exe button; an Intel Software License
Agreement window will open.
6. Read the license agreement, and then click the “I accept
the terms in this license agreement” button; the Opening
PROWin64.exe window will open.
7. In the Opening PROWin64.exe window, click Save File; the file
will be saved.
8. Locate and double-click the PROWin64 application file to
launch the installer. If you haven’t disabled User Access
Control (UAC) on your computer, another window will
appear asking you to allow the program to run; click Allow;
the installer will launch.
9. Follow the on-screen instructions to install the software.
10. When an Install Wizard Completed window appears, click
Finish; the software installation is complete.
4
Page 7
Chapter 4 – Twin 10G Adapter Connection
Support Note: To ensure the best per formance possible when
connecting multiple Thunderbolt devices in a daisy chain, be sure to
connect 20Gbps Thunderbolt 2 devices such as the Twin 10G adapter
closest to the computer, with 10Gbps Thunderbolt devices at the end.
Support Note: Unless your setup requires
connection redundancy or link aggregation (and
your switch or storage system supports those features),
connecting the Twin 10G adapter to a switch or storage
system requires only a single CAT-6 or CAT-6A cable.
1. Connect one or two CAT-6 or CAT-6A cables between
the ports on the Twin 10G adapter and the ports on the
switch or storage device (Figure 1).
Support Note: Sonnet’s ThunderLok™ Thunderbolt connector
retainer clip secures the included Thunderbolt cable to the Twin 10G
adapter to prevent accidental disconnects. Although it is compatible with
other copper Thunderbolt cables like Apple’s, it is not compatible with
optical Thunderbolt cables.
To attach the clip to the cable, remove them from their packaging. Turn one
of the cable’s connectors so the Thunderbolt icon is facing down, and then
insert the connector into the connector clip as shown (Figure 2). Note that
the connector will pass all the way through the clip; when you connect the
cable to the adapter, the clip will secure the cable.
Figure 1
2. Connect the included Thunderbolt cable between either Thunderbolt
port on the Twin 10G adapter and a Thunderbolt port on your
computer, or other Thunderbolt peripheral device in the chain
connected to the computer (Figure 3). Secure the retainer clip to
the adapter if you attached it to the cable. If you are daisy chaining
additional Thunderbolt peripheral devices, connect another
Thunderbolt cable between the downstream device and the open
Thunderbolt port on the Sonnet adapter. Note that you may not
connect two computers to the Sonnet adapter’s Thunderbolt ports,
nor to a daisy chain of Thunderbolt devices.
3. Connect the included power cord between a wall outlet or power strip
and the power adapter; verify the connector is plugged in securely. Note
that the power adapter’s power indicator will light at this time.
4. Connect the power adapter cable to the Twin 10G
adapter’s 12V power socket (Figure 3).
5. Go to the next section, Verification and Configuration
Steps.
Figure 2
Figure 3
5
Page 8
Chapter 5 – Verification and Configuration Steps
Confirm the Twin 10G and Its Ethernet
Controllers Are Recognized—Mac Users
This page instructs Mac users how to verify the Twin 10G is
recognized by the computer; Windows users should skip to
the next page.
1. With the Twin 10G adapter connected to a power
source and to the computer, turn on the computer.
Note that if there are any other Thunderbolt devices
connected between the Twin 10G adapter and your
computer, they must also be powered for you to
perform the following steps.
2. From the Apple menu, select About This Mac; the About
This Mac window will appear.
3. Click More Info; a summary of specifications will
appear.
4. Click System Report; the System Information application
will launch.
5. In the System Report window, click Thunderbolt under
the Hardware header in the left column (Figure 4).
Figure 4
6. In the top right column under the Thunderbolt Device
Tree header, you will see the Thunderbolt Bus, with
“Twin 10G” appearing below it (Figure 4).
Support Note: If you do not see “Twin 10G” listed,
disconnect and reconnect the Thunderbolt cable
between the computer and Twin 10G. Note that it is not
necessary to shut down the computer before disconnecting
and reconnecting the cable.
7. Click PCI Cards under the Hardware header in the left
column (Figure 5).
8. At the top of the right column, the Twin 10G’s Ethernet
Controllers are listed; detailed information appears
below. You will see “Yes” next to Driver Installed and
Tunnel Compatible (Figure 5).
9. Skip to the next section, Basic Configuration Steps—
Mac Users
Figure 5
6
Page 9
Chapter 5 – Verification and Configuration Steps
Confirm the Twin 10G and Its Ethernet
Controllers Are Recognized—Windows Users
This section describes how to confirm the Twin 10G adapter
is recognized by your Windows computer.
1. With the Twin 10G adapter connected to a power
source and to the computer, turn on the computer.
Note that if there are any other Thunderbolt devices
connected between the Twin 10G adapter and your
computer, they must also be powered for you to
perform the following steps.
2. When the computer boots for the first time after
connecting the Twin 10G, a New Thunderbolt™ Devices
Attached… window appears (Figure 6). Select Always
Connect from the drop-down menu; another alert
appears.
Windows Support Note: If a New Thunderbolt
Devices Attached window does not appear when
you power your system, it is likely necessary for you to
install (or reinstall) the PC or motherboard manufacturer’s
Thunderbolt drivers to enable the computer’s Thunderbolt
port (s) to operate. Visit the manufacturer’s website to locate
and download the appropriate drivers before proceeding.
3. When the alert stating the device is not certified for
PC use appears click Yes (Figure 7). Back in the New
Thunderbolt™ Devices Attached… window, click OK.
4. From the Windows Start menu, select the Windows
Settings (gear) icon; the Windows Settings window will
appear.
5. In the Windows Settings window, click on the Network
& Internet Link; the Network Status window will appear.
Click the Ethernet link on the left; the Ethernet window
will appear.
Figure 6
Figure 7
6. In the Ethernet window, the various Ethernet ports
recognized by the system are listed to the right. For
most users, the Twin 10G adapter’s will be the only
other Ethernet ports listed, with the computer’s
onboard Ethernet port listed as “Network”. Click on one
of the other ports; an Ethernet port Properties window
will appear. Each of the Sonnet adapter’s ports will have
the description “Intel(R) x540 10 Gigabit Dual Port
Network Connection” with either #1 or #2 listed next
to it.
7. Skip to the next section, Basic Configuration Steps—
Windows Users.
7
Page 10
Chapter 5 – Verification and Configuration Steps
Basic Configuration Steps—Mac Users
Listed below are the basic steps necessary to configure the
Twin 10G adapter for use with your computer.
1. With the Twin 10G adapter connected to your
computer and 10GbE infrastructure, open System
Preferences, and then click Network.
2. In the Network system preferences panel, click one of the
Twin 10G’s ports (identified as Thunderbolt Ethernet Slot
x, Port 1 and Thunderbolt Ethernet Slot x, Port 2) in the
left panel, and then configure the settings; repeat for the
other port if necessary (Figure 8).
3. When you’ve completed reviewing or changing the
settings, click Apply.
Performance Tuning Steps—Mac Users
Listed below are steps required to configure the Twin 10G
adapter for maximum performance. Please note that to take
advantage of these settings, the switch or router to which the
Twin 10G is connected must also support these features.
Figure 8
1. With the Twin 10G adapter connected to your
computer and 10GbE infrastructure, open System
Preferences, and then click Network.
2. In the Network System Preferences panel, click one
of the Twin 10G’s ports (identified as Thunderbolt
Ethernet Slot x, Port 1 and Thunderbolt Ethernet Slot x,
Port 2) in the left panel, and then click Advanced; a
new panel appears.
3. In the Advanced panel, click Hardware. From the
Configure drop-down menu, select “Manually”. In the
Speed drop-down menu, leave the setting at 10G… In
the Duplex drop-down menu, select “full-duplex” (not
“full duplex, flow-control”). In the MTU drop-down
menu, select “Custom,” and then enter "9000" in the
box below (Figure 9).
4. When you’ve completed changing the settings for the
port, click OK.
5. Repeat steps 2–4 for the other port, if necessary.
6. Back in the main Network window, click Apply after
you’ve completed changing the settings.
7. If you used existing settings and do not need to
combine Ethernet ports (link aggregation), your
installation is complete. For additional information
on combining Ethernet ports, open a browser and go
to support.apple.com; type “network, Ethernet” and
“Manage Virtual interfaces” to display various articles.
Figure 9
8
Page 11
Chapter 5 – Verification and Configuration Steps
Basic Configuration Steps—Windows Users
Listed below are the basic steps necessary to configure the
Twin 10G adapter for use with your computer.
1. With the Twin 10G adapter connected to your
computer and 10GbE infrastructure, open the Network
and Sharing Center control panel (Fig ure 10).
2. Set up network connections by clicking “Set up a new
connection or network”.
You may also configure the Sonnet adapter’s settings using
Windows Device Manager. You may locate the device’s ports
in the Network adapters category, listed as Intel Ethernet
Controller X540 dual port network connections.
Figure 10
9
Page 12
Chapter 6 – Tips, General Information, and Known Issues
TIPS, GENERAL INFORMATION
Keeping the Twin 10G Adapter Cool
With its optimized airflow design and automatic, temperaturecontrolled fan providing cooling at all times, the Twin 10G
adapter provides adequate cooling for the components inside. Do
not block any of the vents while the adapter is operating! Otherwise,
the adapter may overheat.
Hot-Plugging the Twin 10G Adapter
You may connect and disconnect the Thunderbolt cable between
the Twin 10G and your computer while your computer is on.
Connecting Additional Thunderbolt Devices
You may connect up to six Thunderbolt peripheral devices total
in a daisy chain, including a Thunderbolt Display, to a single host
computer. You may not connect two computers to the Sonnet adapter,
nor to a daisy chain of Thunderbolt devices.
There’s No Need to Unplug the Power Adapter
Because the Twin 10G adapter automatically powers on and off
with the computer to which it’s connected, there’s no power
switch, nor is there any need to disconnect the power cable
under normal use. When your computer is sleeping, the Twin
10G enters a low-power state; this allows it to wake with your
computer, or be ready to wake your computer if you’ve set the
Energy Saver control to wake for network access (Wake On LAN).
KNOWN ISSUES
Some Devices’ Performance May be Affected by Where They
Are Connected in a Thunderbolt Chain
However small, the Thunderbolt interface introduces latency to
a device chain. If you add additional Thunderbolt devices to the
chain, you may need to experiment with which device works
better closer or farther to the computer in the chain.
Operating System (OS) Updates May Break Compatibility
Specific device drivers that work under one OS version may
not work under a later version. Before updating to the latest
OS, we recommend that you contact Sonnet to verify that the
existing Twin 10G drivers work. Note that other software updates
for the computer may also break compatibility.
Indicator Operation
Because the Twin 10G adapter powers on and off with the
computer to which it’s connected, its external indicators light
only when the computer is on, and turn off when it is sleeping
or powered off. Note that the power adapter’s power indicator
remains lit as long as it is connected to a live power outlet.
10
Page 13
Chapter 7 – Warnings, FCC Compliance, and Support Information
Warnings
Always follow the basic warnings listed here to avoid the risk of
serious injury or death from electrical shock, short-circuiting, fire,
and other hazards. These warnings include, but are not limited to:
• Do not open the Twin 10G adapter under any conditions.
There are no user serviceable parts inside.
• Do not attempt to modify the enclosure. If this device appears
to be malfunctioning, contact your reseller or local distributor.
• Do not drop the Twin 10G; dropping or mishandling the
Twin 10G may result in a malfunction leaving the product
inoperable.
• Do not expose the device to rain, use it near water or containers
that contain liquids which might spill into any openings, or in
damp or wet conditions.
• Follow the instructions in this manual carefully; contact your
reseller or local distributor for additional advice not covered in
this User’s Guide.
• If unusual smells, sounds, or smoke come from the device, or if
liquids enter it, switch it off immediately and unplug it from the
electrical outlet.
FCC Compliance
Twin 10G complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: This device may not
cause harmful interference, AND this device must accept any
interference received, including interference that may cause
undesired operation.
Contacting Customer Service
The Sonnet Web site located at www.sonnettech.com has the
most current support information and technical updates. Before
you call Customer Service, please check our Web site for the latest
updates and online support files, and check this User’s Guide for
helpful information.
When you call Customer Service, have the following information
available so the customer service staff can better assist you:
• Product name
• Date and place of purchase
• Computer model
• Operating system version
• Software/firmware versions
USA Customers
If further assistance is needed, please contact Sonnet Customer
Service at:
Tel : 1-949-472-2772
(Monday–Friday, 7 a.m.– 4 p.m. Pacific Time)
E-mail: support@sonnettech.com
For Customers Outside the USA
For support on this product, contact your reseller or local
distributor.
Visit Our Web Site
For the most current product information and online support
files, visit the Sonnet Web site at www.sonnettech.com/support/.
Register your product online at http://registration.sonnettech.com
to be informed of future upgrades and product releases.
11
Page 14
©2017 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, Creativity Stored Here, Simply Fast, the Simply Fast logotype, and Twin 10G are trademarks of Sonnet
Technologies, Inc. Mac, the Mac logo, macOS, and OS X are trademarks of Apple Inc., registered in the United States and other countries. Thunderbolt and the Thunderbolt logo are
trademarks of Intel Corporation in the U.S. and/or other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without
notice. Printed in the USA. UG-TWIN10G-TB2-E-C-092817
Loading...