Sonnet Twin 10G SFP+ User Manual

Download

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User’s Guide

for Twin

Dual-Port SFP+ 10 Gigabit Ethernet Thunderbolt™ 2 Adapter

G™ SFP+

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Contents

1 Introduction, System Requirements, Driver Information 1

Introduction Mac Compatibility Windows Compatibility System Requirements Driver Information

2 Twin 10G SFP+ Description 2

Twin 10G SFP+ Ports, Sockets and Indicators Power Adapter Thunderbolt Cable ThunderLok Thunderbolt Connector Retainer Clip

3 Software Installation 4

OS X Driver Download and Installation Windows Driver Download and Installation

4 Twin 10G SFP+ Adapter Connection 5

5 Verifying Adapter Recognition 6

Confirming the Adapter is Recognized—Mac Confirming the Adapter is Recognized—Windows

6 Basic Configuration Information 8

7 Tips, General Information, and Known Issues 9

Tips, General Information Known Issues

8 Specifications, Precautions, FCC Compliance, and Support Information 10

Specifications Warn ings FCC Compliance Contacting Customer Service Visit Our Website

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Chapter 1 – Introduction, System Requirements, Driver Information

Introduction

Congratulations on your purchase! The Twin 10G SFP+ is a Thunderbolt 2-to-10 Gigabit Ethernet (10GbE) adapter that enables you to connect your computer with a Thunderbolt 2 or Thunderbolt port to 10GbE infrastructure.

Connection of the Twin 10G SFP+ adapter to your computer requires a single Thunderbolt cable (included), while connection to 10GbE infrastructure requires the use of two SFP+ transceivers plus LC/LC ﬁber optic cables, or two SFP+ terminated Twinax copper cables.

Support Note: This document was up to date at the

time of printing. However, changes to the hardware or software may have occurred since then. Please check the Sonnet website for the latest documentation.

1. Go to www.sonnettech.com/support/kb/kb.php

2. Click the Thunderbolt Product link.

3. Click the Twin 10G SFP+ link, and then click the

Documentation link.

5. Click the Twin 10G SFP+ User’s Guide [English] link and then

check the Document Version information. If the version listed on the last page of this manual is later than this document (revision A), click the Download Now button for the latest version.

Mac® Compatibility

• Mac with a Thunderbolt or Thunderbolt 2 port

10.8.5+

• OS X

• OS X El Capitan compatible

PC Compatibility

• PC with a Thunderbolt 2 port

• 64-bit versions of Windows

10, 8, 7, Server 2012, Server 2008

System Requirements

The Twin 10G SFP+ adapter requires the following to operate:

• Thunderbolt cable (included)

• Two short-range or long-range SFP+ transceivers plus LC/LC ﬁber optic cables, or two SFP+ terminated Twinax copper cables

Driver Information

The drivers that enable the Twin 10G SFP+ adapter to work with your computer must be downloaded from Sonnet’s Website; instructions follow.

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Chapter 2 – Twin 10G SFP+ Description

Twin 10G SFP+ Indicators, Sockets, and Ports 1 – Power Indicator

This lights when the Twin 10G SFP+ adapter is powered, the Thunderbolt cable between the adapter and your computer is plugged in securely, and the computer powered on. Note that if the Twin 10G SFP+ is connected to another Thunderbolt device instead of directly to the computer, any other Thunderbolt device connected between the computer and adapter must also be powered on before the adapter’s power indicator will light up.

2 – ACT/LINK Indicators

These LEDs ﬂash green when there is activity between the Twin 10G SFP+ and the switch, and remain off when there is no link.

3 – GRN-10G Indicators

When a link is established between the Twin 10G SFP+ and the switch, these LEDs light green to indicate the link to the switch is active, and remain off when there is no link.

4 – SFP+ Socket B

When connecting to a switch or storage system via LC ﬁber optic cables, insert a short-range or longrange SFP+ transceiver (sold separately) into the socket, making sure it is ﬁrmly seated and secured. Alternatively, you can use direct-attach Twinax copper cables up to 10 meters long (sold separately) to connect to a switch or storage system.

5 – SFP+ Socket A

6 – 12VDC Socket

Connect the included DC power adapter between this socket and the included power cord.

7 – Thunderbolt Ports

Connect the included Thunderbolt cable between either of these ports and your computer’s (or intermediate peripheral device’s) Thunderbolt port; the open port may be used to connect another Thunderbolt peripheral device. You may not connect

two Thunderbolt computers to a Thunderbolt daisy chain of devices.

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Chapter 2 – Twin 10G SFP+ Description

Power Adapter 1 – Power Adapter

Connect this to the Twin 10G SFP+ adapter’s 12VDC socket. Note that the power indicator on top lights when the adapter is connected to AC power.

2 – Power Cord

Connect this between a power outlet and the power adapter. Note that the power cord included with your product may appear different than the one pictured here, depending on where the product was purchased.

Thunderbolt Cable

Connect this cable between the Twin 10G SFP+ adapter and your computer or other Thunderbolt peripheral device.

ThunderLok™ Thunderbolt Connector Retainer Clip

This secures a Thunderbolt connector plugged into the Twin 10G SFP+ adapter’s Thunderbolt port to prevent accidental cable disconnection. This clip is not compatible with optical Thunderbolt cables.

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Chapter 3 – Software Installation

OS X Driver Download and Installation Steps

This section describes the download and installation of the drivers required to support the Twin 10G SFP+ adapter connected to your Mac computer.

1. Launch a Web browser and go to www.sonnettech.com/ support, and then click the Downloads, Manuals, & Knowledgebase link.

2. On the Support Categories page, click the Thunderbolt link, and then click the Twin 10G SFP+ link.

3. On the Twin 10G SFP+ page, click the Driver link, and then click the Download Now button next to “Twin 10G Software (OS X)”; the software will be downloaded.

4. Double-click the dskcd-twin10g-xxxx.dmg (xxxx is the version) ﬁle; the ﬁle will expand and a new window will open.

5. Double-click the Sonnet Twin-10G.pkg ﬁle to launch the driver installer.

6. When the Welcome to the Sonnet Twin-10G Installer window appears, click Continue.

7. When the Important Information window appears, read the information, and then click Continue.

1. Launch a Web browser and go to www.sonnettech.com/ support, and then click the Downloads, Manuals, & Knowledgebase link.

2. On the Support Categories page, click the Thunderbolt link, and then click the Twin 10G SFP+ link.

3. On the Twin 10G SFP+ page, click the Driver link, and then click the Download Now button next to “Twin 10G SFP+ Software (Windows)” link; a new window or tab will open.

4. On the Intel

Network Adapter Driver for Windows 10 page,

locate and click the PROWin64.exe button (this software is for all supported Windows versions); an Intel Software License Agreement window will open.

5. Read the license agreement, and then click the “I accept the terms in this license agreement” button; the Opening PROWin64.exe window will open.

6. In the Opening PROWin64.exe window, click Save File; the ﬁle will be saved.

7. Locate and double-click the PROWin64 application ﬁle to launch the installer. If you haven’t disabled User Access Control (UAC) on your computer, another window will appear asking you to allow the program to run; click Allow; the installer will launch.

8. When the Software License Agreement window appears, read the agreement, click Continue, and then click Agree.

9. When the Standard Install window appears, click Install.

10. When asked to do so, enter the Administrator password, and then click Install Software; a warning dialogue appears.

11. Click Continue Installation; the software will be installed.

12. When the next window appears, click Restart to restart your system and ﬁnish the driver installation.

Windows Driver Download and Installation

This section describes the download and installation of the drivers required to support the Twin 10G SFP+ adapter connected to your Windows PC.

Windows Support Note: For users with custom built

PCs, or systems that have been extensively modified, it may be necessary for you to install the PC or motherboard manufacturer’s Thunderbolt drivers to enable the Thunderbolt port (s) to operate. Visit the manufacturer’s website to locate and download the appropriate drivers.

8. In the Welcome to the install wizard for Intel(R) Network Connections window, click Next.

9. In the License Agreement window, read the agreement, click the “I accept the terms in this license agreement” radio button, and then click Next.

10. In the Setup Options window, select the drivers to install (choose at least the Intel(R) PROSet and Advanced Network Services drivers), and then click Next.

11. If you are installing this software on a system not running Windows 10, go to the next step. Otherwise, an alert may appear stating that Intel Advanced Network Services will not work correctly. Click Yes.

12. When the Ready to Install the Program window appears, click Install to begin the installation.

13. An Installing Intel Network Connections window will brieﬂy appear, followed by Install Wizard Completed. Click Finish; the software installation is complete.

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Chapter 4 – Twin 10G SFP+ Adapter Connection

Support Note: Sonnet’s ThunderLok™ Thunderbolt connector

retainer clip secures the included Thunderbolt cable to the Twin 10G SFP+ adapter to prevent accidental disconnects. Although it is compatible with other copper Thunderbolt cables like Apple’s, it is not compatible with optical Thunderbolt cables.

To attach the clip to the cable, remove them from their packaging. Turn one of the cable’s connectors so the Thunderbolt icon is facing down, and then insert the connector into the connector clip as shown (Figure 1). Note that the connector will pass all the way through the clip; when you connect the cable to the chassis, the clip will secure the cable.

1. Connect the included Thunderbolt cable between either Thunderbolt port on the Twin 10G SFP+ adapter and a Thunderbolt port on your computer, or other Thunderbolt peripheral device in the chain connected to the computer (Figure 2). Secure the retainer clip to the adapter if you attached it to the cable. If you are daisy chaining additional Thunderbolt peripheral devices, connect another Thunderbolt cable between the downstream device and the open Thunderbolt port on the Sonnet adapter. Note that you may not

connect two Thunderbolt computers to a Thunderbolt daisy chain of devices.

Support Note: To ensure the best performance

possible when connecting multiple Thunderbolt devices in a daisy chain, be sure to connect 20Gbps Thunderbolt 2 devices such as this Sonnet adapter closest to the computer, with 10Gbps Thunderbolt devices at the end.

Figure 1

2. If you are using SFP+ terminated Twinax copper cables to connect the Twin 10G SFP+ adapter, connect them now, and then go to step 4. Otherwise, read the documentation included with the SFP+ transceivers you purchased, and then install them into the Sonnet adapter’s SFP+ sockets.

3. Connect LC/LC ﬁber optic cables between the ports on the Sonnet adapter and the port on the switch or device.

4. Connect the included power cord between a wall outlet or power strip and the power adapter; verify the connector is plugged in securely. Note that the power adapter’s power indicator will light at this time.

5. Connect the power adapter cable to the Twin 10G SFP+ adapter’s 12V power socket. Note that the Sonnet adapter’s power indicator will not light until the computer, and any other Thunderbolt devices connected between it and the adapter, is powered on.

Figure 2

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Chapter 5 – Verifying Adapter Recognition

Confirming the Adapter is Recognized—Mac

This section describes how to conﬁrm the Twin 10G SFP+ adapter is recognized by your Mac computer. For Windows users, please go to the next page.

1. With the Twin 10G SFP+ adapter connected to a power source and to the computer, turn on the computer. Note that if there are any other Thunderbolt devices connected between the Twin 10G SFP+ adapter and your computer, they must also be powered for you to perform the following steps.

2. Hold down your keyboard’s option key and select System Information from the Apple menu; the System Information window will open.

3. In the System Information window, click Thunderbolt under the Hardware header in the left column

(Figure 3).

4. In the top right column under the Thunderbolt Device Tree header, you will see the Thunderbolt Bus, with “Echo Express SEL” appearing below it (Figure 3). Note that Echo Express SEL is name of the Thunderbolt 2-to-PCIe expansion system on which the Twin 10G SFP+ is based.

Figure 3

Support Note: If you do not see “Echo Express SEL”

listed, disconnect and reconnect the Thunderbolt cable between the computer and Twin 10G SFP+. Note that it is not necessary to shut down the computer before disconnecting and reconnecting the cable.

5. Click PCI under the Hardware header in the left column

(Figure 4).

6. At the top of the right column, the Twin 10G SFP+’s

10 Gigabit Ethernet Controllers are listed; detailed information appears below. You will see “Yes” next to Driver Installed and Tunnel Compatible (Figure 4).

Figure 4

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Chapter 5 – Verifying Adapter Recognition

Confirming the Adapter is Recognized—Windows

This section describes how to conﬁrm the Twin 10G SFP+ adapter is recognized by your Windows computer.

2. When the computer boots for the ﬁrst time after connecting the Twin 10G SFP+, a New Thunderbolt™ Devices Attached… window appears (Figure 5). Select Always Connect from the drop-down menu; another alert appears.

Windows Support Note: If a New Thunderbolt

Devices Attached window does not appear when you power your system, it is likely necessary for you to install (or reinstall) the PC or motherboard manufacturer’s Thunderbolt drivers to enable the computer’s Thunderbolt port (s) to operate. Visit the manufacturer’s website to locate and download the appropriate drivers before proceeding.

Figure 5

3. When the alert stating the device is not certiﬁed for PC use appears click Yes (Figure 6). Back in the New Thunderbolt™ Devices Attached… window click OK.

4. From the Windows Start menu, select the Windows Settings (gear) icon; the Windows Settings window will appear.

5. In the Windows Settings window, click on the Network & Internet Link; the Network Status window will appear. Click the Ethernet link on the left; the Ethernet window will appear.

6. In the Ethernet window, the various Ethernet ports recognized by the system are listed to the right. For most users, the Twin 10G SFP+ adapter’s will be the only other Ethernet ports listed, with the computer’s onboard Ethernet port listed as “Network”. Click on one of the other ports; an Ethernet port Properties window will appear. Each of the Sonnet adapter’s ports will have the description “Intel(R) 82599 10 Gigabit Dual Port Network Connection” with either #1 or #2 listed next to it (Figure 7).

Figure 6

Figure 7

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Chapter 6 – Basic Configuration Information

Basic Configuration—Mac

Listed below are the basic steps necessary to conﬁgure the Twin 10G SFP+ adapter for use with your computer running OS X or macOS.

1. With the Twin 10G SFP+ adapter connected to your computer and 10GbE infrastructure, open System Preferences, and then click Network.

2. In the Network system preferences panel, click one of the Twin 10G SFP+’s ports (identiﬁed as Thunderbolt Ethernet Slot x, Port 1, and Thunderbolt Ethernet Slot x, Port 2) in the left panel, and then conﬁgure the settings, if necessary (repeat for both ports). If your computer was already connected to a network using built-in Ethernet, you may not have to enter new settings (Figure 8).

3. When you’ve completed reviewing or changing the settings, click Apply.

4. If you used existing settings and do not need to combine Ethernet ports (link aggregation), your installation is complete. For additional information on combining Ethernet ports, open a browser and go to support.apple.com; type “network, Ethernet” and “Manage Virtual interfaces” to display various articles.

Figure 8

Basic Configuration—Windows

Listed below are the basic steps necessary to conﬁgure the Twin 10G SFP+ adapter for use with your computer.

1. With the Twin 10G SFP+ adapter connected to your computer and 10GbE infrastructure, open the Network and Sharing Center control panel (Figure 9).

2. Set up network connections by clicking “Set up a new connection or network”.

You may also conﬁgure the Sonnet adapter’s settings using Windows Device Manager. You may locate the device’s ports in the Network adapters category, listed as Intel 82599 10 Gigabit dual port network connections.

Figure 9

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Chapter 7 – Tips, General Information, and Known Issues

TIPS, GENERAL INFORMATION

Keeping the Twin 10G SFP+ Adapter Cool With its optimized airﬂow design and automatic, temperaturecontrolled fan providing cooling at all times, the Twin 10G SFP+ adapter provides adequate cooling for the components inside. Do not block any of the vents while the adapter is operating! Otherwise, the adapter may overheat.

Hot-Plugging the Twin 10G SFP+ Adapter You may connect and disconnect the Thunderbolt cable between the Twin 10G SFP+ adapter and your computer while your computer is on.

Connecting Additional Thunderbolt Peripheral Devices You may connect up to six Thunderbolt peripheral devices total in a daisy chain, including a Thunderbolt Display, to a single host computer. You may not connect two Thunderbolt computers to a Thunderbolt daisy chain of devices.

There’s No Need to Unplug the Power Adapter Because the Twin 10G SFP+ adapter automatically powers on and off with the computer to which it’s connected, there’s no power switch, nor is there any need to disconnect the power cable under normal use. When your computer is sleeping, the Twin 10G SFP+ enters a low-power state; this allows it to wake with your computer.

KNOWN ISSUES

Some Devices’ Performance May be Affected by Where They Are Connected in a Thunderbolt Chain

However small, the Thunderbolt interface introduces latency to a device chain. If you add additional Thunderbolt devices to the chain, you may need to experiment with which device works better closer or farther to the computer in the chain.

Operating System (OS) Updates May Break Compatibility Specific device drivers that work under one OS version may not work under a later version. Before updating to the latest

OS, we recommend that you contact Sonnet to verify that the existing Twin 10G SFP+ drivers work. Note that other software updates for the computer may also break compatibility.

Creating Intel ANS teams and VLANs on Windows 10 is currently not supported

As a result, when created, teams and VLANs do not pass traffic. We expect that ANS will be supported on Windows 10 client in a future release.

Indicator Operation Because the Twin 10G SFP+ adapter powers on and off with the computer to which it’s connected, its external indicators light only when the computer is on, and turn off when the computer is sleeping or powered off. Note that the power adapter’s power indicator will remain lit as long as it is connected to a live power outlet.

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Chapter 8 – Speciﬁcations, Precautions, FCC Compliance, and Support Information

Specifications

External Connectors • Two SFP+ sockets

• Two Thunderbolt

• 12V power

10GbE Controller Intel 82599

Network 10 Gigabit Ethernet

Packets Maximum packet size: 15,872

Data Rate Supported Per Port

Advanced Features • Flow control support

Stateless Ofﬂoads • TCP, UDP and IPv4 checksum

Power Adapter Universal 80W, 100–240V AC,

Operating Temperatures 0˚ C to 35˚ C

Dimensions WxDxH 4 x 8.25 x 2.75 in.

Weight 2.95 lbs.

RoHS Compliant Ye s

Package Contents • Twin 10G SFP+ 10 Gigabit

bytes (jumbo packets)

10Gb/s

• Message Signaled Interrupts (MSI)

• RSS (Receive-Side Scaling)

• Interrupt coalescing

• Multicast ﬁltering

• 64-bit address support for systems using more than 4GB of physical memory

ofﬂoading

• TSO (TCP Segmentation Ofﬂoad, AKA Large Send Ofﬂoad)

• LRO (Large Receive Ofﬂoad)

50– 60 Hz

(32˚ F to 95˚ F)

(10.3 x 21 x 7.3 cm)

(1.34 kg)

Ethernet Thunderbolt 2 adapter

• 0.5m Thunderbolt cable

• ThunderLok Thunderbolt Retainer Clip

• Universal power adapter

• Power cord

• Documentation

Warnings

Always follow the basic warnings listed here to avoid the risk of serious injury or death from electrical shock, short-circuiting, ﬁre, and other hazards. These warnings include, but are not limited to:

• Do not expose the device to rain, use it near water or containers that contain liquids which might spill into any openings, or in damp or wet conditions.

• Do not drop the Twin 10G SFP+; dropping or mishandling the Twin 10G SFP+ may result in a malfunction leaving the product inoperable.

• Follow the instructions in this manual carefully; contact your reseller or local distributor for additional advice not covered in this User’s Guide.

• If unusual smells, sounds, or smoke come from the device, or if liquids enter it, switch it off immediately and unplug it from the electrical outlet.

FCC Compliance

Twin 10G SFP+ complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, AND this device must accept any interference received, including interference that may cause undesired operation.

Contacting Customer Service

The Sonnet Web site located at www.sonnettech.com has the most current support information and technical updates. Before you call Customer Service, please check our Web site for the latest updates and online support ﬁles, and check this User’s Guide for helpful information.

When you call Customer Service, have the following information available so the customer service staff can better assist you:

• Product name

• Date and place of purchase

• Computer model

• Operating system version

• Software/ﬁrmware versions

USA Customers If further assistance is needed, please contact Sonnet Customer

Service at: Tel : 1-949-472-2772

(Monday–Friday, 7 a.m.–4 p.m. Paciﬁc Time)

E-mail: support@sonnettech.com

For Customers Outside the USA

For support on this product, contact your reseller or local distributor.

• Do not open the Twin 10G SFP+ adapter under any conditions. There are no user serviceable parts inside.

• Do not attempt to modify the enclosure. If this device appears to be malfunctioning, contact your reseller or local distributor.

Visit Our Web Site

For the most current product information and online support ﬁles, visit the Sonnet Web site at www.sonnettech.com/support/. Register your product online at http://registration.sonnettech.com to be informed of future upgrades and product releases.

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©2016 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, Creativity Stored Here, Simply Fast, and the Simply Fast logotype, are trademarks of Sonnet Technologies, Inc. Mac, the Mac logo, and OS X are trademarks of Apple Inc., registered in the United States and other countries. Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without notice. Printed in the USA. UG-TWIN10G-SFP-TB2-E-A-092116