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SonicWALL ViewPoint
User's Guide
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CONTENTS
Copyright Notice ........................................................................... 2
Software License Agreement ...................................................... 3
1 INTRODUCTION ............................................................................ 5
2 GETTING STARTED ........................................................................ 6
System Requirements .................................................................. 6
Network Configuration for ViewPoint ....................................... 6
3 REGISTERING VIEWPOINT............................................................. 7
4 UPDATING SONICWALL FIRMWARE ............................................ 9
5 CONFIGURING THE SONICWALL ................................................ 11
6 INSTALLING VIEWPOINT ............................................................. 12
Installing the ViewPoint Software ............................................ 12
7 MANAGING VIEWPOINT ............................................................14
Logging into the ViewPoint Web Interface .............................. 14
Configuring ViewPoint Settings ................................................. 15
Configuring SonicWALL Settings ............................................... 16
Configuring Syslog Settings ....................................................... 18
Setting the ViewPoint Report Date .......................................... 20
8 VIEWPOINT WEB INTERFACE ..................................................... 21
9 REPORT DESCRIPTIONS .............................................................. 23
General Reports ......................................................................... 23
Bandwidth Reports .....................................................................24
Services Reports ......................................................................... 25
Web Usage Reports ................................................................... 26
Web Filter Reports ..................................................................... 27
FTP Usage Reports ..................................................................... 29
Mail Usage Reports .................................................................... 29
Attack Reports ...........................................................................30
10 ACCESSING VIEWPOINT REMOTELY .......................................... 32
APPENDIX ................................................................................... 33
Uninstalling ViewPoint ............................................................... 33
ViewPoint Server Across a VPN ................................................. 33
ViewPoint Administrative Tools ................................................ 34
ViewPoint Software Components ............................................. 35
Active ViewPoint Services ..........................................................35
NOTES ......................................................................................... 36
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Copyright Notice
© 2001 SonicWALL, Inc. All rights reserved.
Under the copyright laws, this manual or the software described within, may not be copied, in whole or part, without
the written consent of the manufacturer, except in the normal use of the software to make a backup copy. The same
proprietary and copyright notices must be affixed to any permitted copies as were affixed to the original. This exception
does not allow copies to be made for others, whether or not
sold, but all of the material purchased (with all backup copies) may be sold, given, or loaned to another person. Under
the law, copying includes translating into another language
or format.
SonicWALL is a registered trademark of SonicWALL, Inc.
Other product and company names mentioned herein may
be trademarks and/or registered trademarks of their respective companies.
Specifications and descriptions subject to change without
notice.
Page 2 SonicWALL ViewPoint
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Software License Agreement for ViewPoint
This Software License Agreement (SLA) is a legal agreement between you and SonicWALL, Inc. (SonicWALL)
for the SonicWALL software product identified above, which includes computer software and any and all
associated media, printed materials, and online or electronic documentation (SOFTWARE PRODUCT). By opening the sealed package(s), installing, or otherwise using the SOFTWARE PRODUCT, you agree to be bound by
the terms of this SLA. If you do not agree to the terms of this SLA, do not open the sealed package(s), install
or use the SOFTWARE PRODUCT. You may however return the unopened SOFTWARE PRODUCT to your place
of purchase for a full refund.
• The SOFTWARE PRODUCT is licensed as a single product.
• You may install and use one copy of the SOFTWARE PRODUCT, or any prior version for the same operating
system. The installation script may install the SOFTWARE PRODUCT on more than one computer.
• You may also store or install a copy of the SOFTWARE PRODUCT on a storage device, such as a network
server, used only to install or run the SOFTWARE PRODUCT on your other computers over an internal
network.
• You may not resell, or otherwise transfer for value, the SOFTWARE PRODUCT.
• You may not rent, lease, or lend the SOFTWARE PRODUCT.
• You may not remove any product identification, copyright, or other notices from the SOFTWARE PRODUCT.
• The SOFTWARE PRODUCT is trade secret or confidential information of SonicWALL or its licensors. You
shall take appropriate action to protect the confidentiality of the SOFTWARE PRODUCT. You shall not
reverse-engineer, de-compile, or disassemble the SOFTWARE PRODUCT, in whole or in part. The provisions
of this section will survive the termination of this SLA.
• You agree and certify that neither the SOFTWARE PRODUCT nor any other technical data received from
SonicWALL, nor the direct product thereof, will be exported outside the United States except as permitted by the laws and regulations of the United States which may require U.S. Government export approval/
licensing. Failure to strictly comply with this provision shall automatically invalidate this License.
LICENSE
Subject to and conditional upon the terms of this SLA, SonicWALL grants you a non-exclusive, nontransferable
license to use the SOFTWARE PRODUCT only in conjunction with a single SonicWALL Internet Security Appliance. Support for additional SonicWALL Internet Security Appliances is subject to a separate upgrade license.
OEM
If the SOFTWARE PRODUCT is modified and enhanced for a SonicWALL OEM partner, you must adhere to the
software license agreement of the SonicWALL OEM partner.
SUPPORT SERVICES
SonicWALL may provide you with support services related to the SOFTWARE PRODUCT (“Support Services”).
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U.S. GOVERNMENT RESTRICTED RIGHTS
If you are acquiring the Software including accompanying documentation on behalf of the U.S. Government,
the following provisions apply. If the Software is supplied to the Department of Defense (“DoD”), the Software
is subject to “Restricted Rights”, as that term is defined in the DOD Supplement to the Federal Acquisition
Regulations (“DFAR”) in paragraph 252.227 7013(c) (1). If the Software is supplied to any unit or agency of the
United States Government other than DOD, the Government’s rights in the Software will be as defined in
paragraph 52.227 19(c) (2) of the Federal Acquisition Regulations (“FAR”). Use, duplication, reproduction or
disclosure by the Government is subject to such restrictions or successor provisions. Contractor/Manufacturer
is: SonicWALL, Inc. 1160 Bordeaux Drive, Sunnyvale, California 94089.
LIMITED WARRANTY
Media. For a period of ninety (90) days from the date of license, SonicWALL warrants to you only that the media
containing the SOFTWARE (but not the SOFTWARE itself) is free from physical defects.
NO OTHER EXPRESS WARRANTIES ARE MADE OR AUTHORIZED WITH RESPECT TO THE MEDIA. ALL IMPLIED
WARRANTIES WITH RESPECT TO THE MEDIA, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, ARE LIMITED IN DURATION
TO THE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
PRODUCTS EXCLUDED FROM WARRANTY COVERAGE
Misuse, Damage, Etc. Products which have been abused, misused, damaged in transport, altered, ne glecte d or
subjected to unauthorized repair or installation as determined by SonicWALL are not covered by this Limited Warranty.
SOFTWARE PROGRAMS. SOFTWARE IS PROVIDED “AS IS’’ AND SONICWALL MAKES NO WARRANTY OR
REPRESENTATION, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. WITH RESPECT
TO ANY SOFTWARE, YOU BEAR THE ENTIRE RISK AS TO QUALITY AND PERFORMANCE. SHOULD THE SOFTWARE PROVE DEFECTIVE FOLLOWING LICENSE, YOU (AND NOT SONICWALL OR ANY DISTRIBUTOR OR
RETAILER) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
LIMITATION OF REMEDIES
SONICWALL’S ENTIRE LIABILITY AND LICENSEE’S EXCLUSIVE REMEDY FOR BREACH OF THE FOREGOING
WARRANTY SHALL BE, AT SONICWALL’S OPTION AND EXPENSE: (1) REPAIR, (2) REPLACEMENT OR (3) REFUND
(IF REPAIR OR REPLACEMENT IS IMPRACTICAL) OF MEDIA NOT MEETING SONICWALL’S “LIMITED WARRANTY’’ WHICH IS RETURNED TO SONICWALL ACCORDING TO THE CLAIM PROCEDURE BE LOW. IN NO EVENT
WILL SONICWALL BE LIABLE FOR ANY LOST PROFITS, COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR
ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE SUCH
PRODUCT EVEN IF SONICWALL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU (LICENSEE).
WARRANTY CLAIM PROCEDURE
Any claim under this Limited Warranty must be submitted before the end of the warranty period to SonicWALL
at the address listed below. SonicWALL will use reasonable commercial efforts to repair, replace or refund
within thirty (30) days of receipt of the media.
THIS WARRANTY GIVES YOU (LICENSEE) SPECIFIC LE GAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE.
SonicWALL, Inc. 1160 Bordeaux Drive, Sunnyvale, California 94089, 408-745-9600
MISCELLANEOUS
This SLA represents the entire agreement concerning the subject matter hereof between the parties and
supercedes all prior agreements and representations between them. It may be amended only in writing executed by both parties. This SLA shall be governed by and construed under the laws of the State of California
as if entirely performed within the State and without regard for conflicts of laws. Should any term of this SLA
be declared void or unenforceable by any court of competent jurisdiction, such declaration shall have no effect
on the remaining terms hereof. The failure of either party to enforce any rights granted hereunder or to take
action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party
as to subsequent enforcement of rights or subsequent actions in the event of future breaches.
TERMINATION
This SLA is effective upon your opening of the sealed package(s), installing or otherwise using the SOFTWARE
PRODUCT, and shall continue until terminated. Without prejudice to any other rights, SonicWALL may terminate this SLA if you fail to comply with the terms and conditions of this SLA. In such event, you agree to return
or destroy the SOFTWARE PRODUCT (including all related documents and components items as defined above)
and any and all copies of same.
Manufacturer is SonicWALL, Inc. with headquarters located at 1160 Bordeaux Drive, Sunnyvale, CA 94089-1209,
USA.
Page 4 SonicWALL ViewPoint
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1 INTRODUCTION
Monitoring critical network events and activity, such as security threats, inappropriate Web use, and bandwidth levels, is
an essential component of network security. SonicWALL
ViewPoint compliments SonicWALL's Internet security offerings by providing detailed and comprehensive reports of
network activity.
SonicWALL ViewPoint is a software application that creates
dynamic, Web-based network reports. SonicWALL ViewPoint
generates both real-time and historical reports to offer a complete view of all activity through your SonicWALL Internet
security appliance. With SonicWALL ViewPoint, you are able
to monitor network access, enhance security and anticipate
future bandwidth needs.
SonicWALL ViewPoint:
• Displays bandwidth use by IP address and service
• Identifies inappropriate Web use
• Provides detailed reports of attacks
• Collects and aggregates system and network errors
• Shows VPN events and problems
• Presents visitor traffic to your Web site
SonicWALL ViewPoint software may be installed on a server
running Windows 2000 or NT located on the SonicWALL's
LAN. SonicWALL ViewPoint 1.1 is available as a standard feature for the SonicWALL PRO-VX and the SonicWALL GX and
an optional upgrade for the SonicWALL PRO.
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2 GETTING STARTED
LAN Network
Segment
SonicW
ALL
Syslog
iewPoint
Ser
ver
SonicWALL ViewPoint is a software reporting solution that
may be installed on any computer on the SonicWALL's LAN.
The computer used to host the reporting software will be
referred to as the “ViewPoint Server.”
System Requirements
The following is a list of the minimum requirements for
the ViewPoint Server:
• Microsoft Windows 2000 or NT 4.0 Service Pack 4 or greater
• 500 MHz Processor
• 512 MB available disk space
• 256 MB memory
• Internet Explorer 4.0 or later or
Netscape Navigator 4.0 or greater
Note: More disk space may be required for large networks.
Network Configuration for ViewPoint
The following diagram illustrates the network configuration for SonicWALL ViewPoint:
The SonicWALL ViewPoint Server may be any computer or
server located on the SonicWALL's LAN running Windows
2000 or Windows NT 4.0 SP 4 or greater and meeting the
minimum system requirements.
SonicW
ALL
Syslog
Note: The ViewPoint Server must have a static, permanent
Page 6 SonicWALL ViewPoint
IP address.
ViewPoint
Ser
ver
LAN Network
Segment
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3 REGISTERING VIEWPOINT
The following instructions describe the procedure to register
and activate the ViewPoint Upgrade for the SonicWALL PRO.
Registering the ViewPoint Upgrade is not required for the
SonicWALL PRO-VX or SonicWALL GX.
From a Web browser, go to the SonicWALL registration site at
http://www.mysonicwall.com and enter your User Name and
Password to login. If you do not have a mysonicwall.com
user account, you will need to create one.
To register your SonicWALL Internet security appliance:
1. Select the My Products option on the menu at the top
of the browser window. The SonicWALL Product Registration page will be displayed.
2. In the "Add New Product" section, enter the Serial Number of your SonicWALL.
3. Enter a Friendly Name that you will use to identify your
SonicWALL.
4. Click the Register button.
To activate your ViewPoint Upgrade:
1. Return to the home page by selecting My SonicWALL.
2. Select the friendly name that you created for your
SonicWALL to display the registration information. A window similar to the following will be displayed.
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3. In the "My SonicWALL Service Management" window,
select the Activate button displayed next to the
ViewPoint service. An "Activate Service" window will be
displayed.
4. Enter the ViewPoint Activation Key displayed on the back
of this manual in the Activation Key field.
5. Click the Submit button.
Once the Activation Key has been registered, a ViewPoint License Key will be displayed. Record this activation key carefully
or copy the License Key to your Windows Clipboard.
1. Log into SonicWALL Web Management Interface.
2. Click the Log button on the left side of the browser win-
dow and then click the ViewPoint tab at the top of the
window. The ViewPoint Upgrade window will be displayed.
3. Enter the ViewPoint License Key displayed on the
mysonicwall.com registration site into the Enter upgrade
key field in the SonicWALL PRO.
4. Click the Update button and then restart the SonicWALL
for the change to take effect.
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4 UPDATING SONICWALL FIRMWARE
You must upgrade the SonicWALL firmware to version
6.1.0.0 to support ViewPoint. You may skip this section if
you are using firmware version 6.1.0.0 or greater.
1. From a Web browser, go to
and navigate to the Download Center to download the
latest version of SonicWALL firmware to your local disk.
2. Login to your SonicWALL Internet security appliance.
3. Click the Tools button on the left side of the browser
window and then click the Firmware tab at the top of
the window. A window similar to the following will be
displayed.
http://www.sonicwall.com
Note: You must register your SonicWALL Internet security appliance at http://www.mysonicwall.com before
you may upgrade firmware.
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4. Click the Upload Firmware Now button.
5. A Save Preferences window will appear. When firm-
ware is updated, your SonicWALL’s settings may be
erased, so it is recommended to save the SonicWALL’s
preferences. If you have saved the SonicWALL’s preferences file to your local disk, click Yes.
6. Click the Browse button and select the SonicWALL
firmware file from your computer’s local disk.
7. Click the Upload button to upload the firmware file.
8. Restart the SonicWALL for the change to take effect.
Note: When uploading firmware to the SonicWALL, it is
important not to interrupt the Web browser by closing the
window, clicking a link, or loading a new page. If the browser
is interrupted, it may corrupt the SonicWALL firmware.
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5 CONFIGURING THE SONICWALL
Configure the SonicWALL to direct syslog to the ViewPoint Server.
1. Click the Log button on the left side of the browser
window and then click the Log Settings tab at the
top of the window. A window similar to the following
will be displayed.
2. Enter the IP address or domain name of the ViewPoint
Server in the Syslog Server field.
Note: The ViewPoint Server must have a static IP address.
Confirm that the server has a permanent IP address in the
server’s TCP/IP Properties window.
3. Enter “0” in the Syslog Individual Event Rate field
to send all syslog messages without filtering.
4. Confirm that the Syslog Format menu is set to "Default".
5. Click the Update button at the bottom of the browser
window, then restart your SonicWALL.
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6 INSTALLING VIEWPOINT
Installing the ViewPoint Software
You may install ViewPoint from the ViewPoint Upgrade CD
or you may download the ViewPoint software file from the
SonicWALL, Inc. Web site.
The ViewPoint server must be running Windows 2000 or Windows NT SP 4 or greater and it must have a static IP address.
Note: The Windows DNS configuration must be properly configured, or domain and host names will not be displayed in
the ViewPoint reports.
Before you attempt the installation, confirm that your server
meets the system requirements described on page 6.
CD Installation
To install ViewPoint from the ViewPoint Upgrade CD, load
the CD into a Windows NT or 2000 server. The ViewPoint setup
program will launch automatically.
Internet Download Installation
To download and install the software from the Internet, save
the ViewPoint executable file to your hard drive and then
double click the file to run the executable.
Software License Agreement
Before the program files are copied to your system, the Software License Agreement is presented.
• If you agree to the stated terms, click Yes.
• If you do not agree, click No to exit the setup program
without installing.
Note: When you install ViewPoint, be sure to close all other
applications on your computer.
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The installation wizard will guide you through the set up
and install ViewPoint reporting software and syslog server,
Tomcat Web Server, and MySQL Database. Please refer to
the Appendix for more information about these software
components.
The ViewPoint setup program will detect whether the default Web, syslog or MySQL ports are in use. If the default
Web port is active, the setup program will automatically
recommend an alternative Web port, port 8080. If either
syslog port 514 or MySQL port 3306 are active, the ViewPoint
setup program will display an error message.
Note: If you have a syslog server already installed on your
computer, you must remove the existing program and install
the syslog server provided with SonicWALL ViewPoint.
The Installation Wizard will prompt you to define the
ViewPoint Web Server port. The default Web (HTTP) port is
port 80.
Note: If you have a Web server already installed on your computer, then configure the ViewPoint’s Web server to run on
an unused HTTP port, such as the recommended port, 8080.
The Installation Wizard will prompt you to define additional
settings, such as the SonicWALL LAN IP address and the
SonicWALL administrator password.
Once the programs have been installed, you may close the
ViewPoint Installation Wizard window. You will need to restart your computer for the changes to take effect.
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7 MANAGING VIEWPOINT
Logging Into the ViewPoint Web Interface
You will need to configure several settings in the ViewPoint
Web Interface in order to view network reports.
From a Web browser, type http://LocalHost or http://<ViewPoint
Server IP Address> into the Location or Address field or
launch ViewPoint from the SonicWALL folder in the Windows Start menu. An authentication window similar to the
following will be displayed.
Note: If you configured the ViewPoint Web server to use a
different port than port 80, then add the port number to
the URL, for example,
1. Type the User Name and Password.
Note: The default User Name is "admin" and the default
Password is "password."
Note: The password that was configured during the ViewPoint
installation is used to authenticate to your SonicWALL, it does
not provide access to ViewPoint.
2. Click the Login button to login to the Web Interface.
Note: Confirm that the authentication screen has finished
loading before attempting to log in. Also note that the
ViewPoint password is case-sensitive.
Page 14 SonicWALL ViewPoint
http://LocalHost:8080.
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Configuring ViewPoint Settings
ViewPoint requires that users successfully authenticate to access reports. This authentication mechanism prevents unknown
users from viewing sensitive network data. The ViewPoint Configuration window allows you to modify the ViewPoint user
name and password.
1. From the ViewPoint Web Interface, expand the Configure option on the left side of the browser window
and then click ViewPoint. A window similar to the
following will be displayed.
2. To change the ViewPoint user name, highlight the text in
the User Name field and replace it with your new user
name.
3. To change the ViewPoint password, enter your current
ViewPoint password in the Old Password field.
4. Enter the new ViewPoint password in the New Password
and Confirm New Password fields.
Note: When setting the ViewPoint password for the first time,
remember that the default ViewPoint password is “password”.
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6. Click the Update button to update the configuration.
Note: If you lose or forget the ViewPoint user name or password, you will need to uninstall and then reinstall the
ViewPoint software.
Configuring SonicWALL Settings
ViewPoint transparently authenticates to your SonicWALL
Internet security appliance for status and state information.
ViewPoint uses the SonicWALL administrator password and
IP address configured during ViewPoint installation to authenticate. If the SonicWALL IP address or password is
changed, you will need to modify the ViewPoint settings
to reflect these changes.
1. From the ViewPoint Web Interface, expand the Configure option on the left side of the browser window
and then click SonicWALL. A window similar to the
following will be displayed.
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2. Enter the LAN IP Address of your SonicWALL in the IP
Address field.
3. Enter the SonicWALL serial number in the Serial Number field. The 12 character, alphanumeric serial number is
displayed on the General Status window of the
SonicWALL Web Management Interface.
Note: The Serial Number field is not case sensitive.
4. Enter the current SonicWALL administrator password
in the Old Password field.
5. Enter the new SonicWALL administrator password in
the New Password and Confirm New Password
fields.
Note: This password must match the password of your
SonicWALL.
Note: When setting the SonicWALL administrator password
for the first time, remember that the default SonicWALL
administrator password is “password”.
Click the Update button to update the configuration. Then
logout of ViewPoint and reauthenticate in order for these
changes to take effect.
Note: If you lose or forget the password that had been defined in the SonicWALL Configuration window and ViewPoint
cannot authenticate to your SonicWALL, you will need to
uninstall and reinstall the ViewPoint software, and then define the correct SonicWALL administrator password.
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Configuring Syslog Settings
The Syslog Configuration window allows you to change the
UDP port number that ViewPoint syslog server listens on, to
configure ViewPoint to forward syslog data to other servers,
and to limit the database size.
1. From the ViewPoint Web Interface, expand the Configure option on the left side of the browser window and
then click Syslog. A window similar to the following will
be displayed.
2. To change the UDP port number that the ViewPoint syslog
server listens on, enter the new port number in the Port
Number field.
Note: SonicWALL Internet security appliances write syslog
traffic on port number 514.
3. To forward syslog data to a backup server, enter the IP
address of the secondary server in the IP Address field.
4. Enter the port number that the syslog data will be sent on
in the Port Number field.
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5. You may configure the maximum size of the ViewPoint
database. To limit the database by number of days, select the Maximum Number of Days in Database radio
button and enter the number of days that syslog messages should be saved in the corresponding field.
To limit the database by size, select the Maximum Da-
tabase Size in Megabytes radio button and enter
the number of megabytes of memory that the database will store in the corresponding field.
Note: By default, Viewpoint will save database records for
seven days.
6. Click the Update button.
Note: Maintenance on the ViewPoint database is completed
every night, after midnight. Changes to the database size will
not take effect until database maintenance is performed.
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Setting the ViewPoint Report Date
You may change the ViewPoint report date quickly and
easily.
1. To change the report date, click the Date option in the
top right corner of the browser window. A window similar to the following will appear.
2. The current report date will be highlighted in the ViewPoint
date calendar. Select the desired month and year from
the Month and Year menus.
3. Select the desired day in the ViewPoint date calendar.
The new report date will be displayed in the upper right
corner of the ViewPoint Report window. The ViewPoint
report table and chart will also be updated to show the
new report date.
4. Click Close to close the ViewPoint Date Selector window.
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8 VIEWPOINT WEB INTERFACE
This section briefly describes the ViewPoint Web Interface and
the Web-based help options. The ViewPoint Web Interface
may be accessed from a Web browser from any computer
located on the same network as the ViewPoint Server.
Note: Please use Internet Explorer 4.0 or greater or Netscape
Navigator 4.0 or greater to login and manage ViewPoint.
Confirm that your Web browser is configured to allow cookies and Java code.
General, Bandwidth, Services, Web Usage, Web Filter,
FTP Usage, Mail Usage, Attacks, and Configure options
appear on the left side of the window. You may navigate
through the Web-based ViewPoint reports by selecting and
expanding the menu options on the left side of browser window and then selecting the desired ViewPoint report. The
ViewPoint Web Interface should be intuitive and easy-to-navigate for anyone familiar with the tree-structure menu design.
The ViewPoint Web Interface also includes links at the top
right corner of the browser window. These options are:
Date, Help, and Logout.
• The Date option opens a new window. This window allows you to change the report date from a Web-based
calendar.
• The Help option displays comprehensive instructions for
installing, configuring and troubleshooting ViewPoint.
• The Logout option on the upper right side of the browser
window terminates the management session and
redisplays the Authentication window. If the Logout option is clicked, it will be necessary to reauthenticate to
use ViewPoint.
Note: The ViewPoint administrator will be automatically
logged out of the ViewPoint User Interface after 5 minutes of
inactivity.
The current report date is displayed at the top right of the
ViewPoint window.
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ViewPoint Report Layout
Most ViewPoint reports include a chart and a table. The
chart displays information such as the amount of bandwidth
through the SonicWALL over time. The table provides a
summary of the data displayed in the chart. Several reports
deviate from this layout: the General Status report presents state information retrieved directly from the
SonicWALL, the Bandwidth Monitor and Service Moni-
tor display dynamic, real-time graphs of network activity
through the SonicWALL, and the Admin Login, User Login,
Failed Login, VPN Events, and System Events reports dis-
play a list of all pertinent events sorted by time.
Next/Previous
Some reports may contain thousands of records, more data
than can be displayed in a single table. These reports will
include Next and Previous links at the top of the table
which allow you to view the subsequent or preceding report data.
Source
The Source is the domain or host name or the IP address of
the device that initiated an event.
Destination
The Destination is the domain or host name or the IP address that the event was directed towards.
Event/Hit
There are two primary methods to measure network activity through the SonicWALL, the amount of data transferred
in bytes or the number of individual events. Depending
upon the report type, events may be called "hits", "events",
or "connections". All of these terms describe a single IP
connection from one location to another location through
the SonicWALL.
KBytes/MBytes
Most ViewPoint reports display data in terms of KBytes or
MBytes. KBytes, an abbreviation for kilobytes, and MBytes,
an abbreviation for megabytes, describe the amount of data
that was transferred through the SonicWALL.
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9 REPORT DESCRIPTIONS
General Reports
Status
The General Status report displays comprehensive information about the current status of the SonicWALL. The Status
report includes the SonicWALL serial number, firmware
version, ROM version, enabled upgrades and subscriptions,
the number of users connected to the SonicWALL, and other
state information.
Admin Login
The Administrative Login report displays successful administrative authentications to the SonicWALL that occurred
during the report period. The Administrative Login report
helps identify misuse and unauthorized management of
your SonicWALL.
The Administrative Login report table displays the time and
the name or IP address of the machine that authenticated to
the SonicWALL.
User Login
The User Login report lists successful authentications to the
SonicWALL to bypass content filtering or to remotely access local network resources. User names, passwords and
user privileges are defined on the Users window in the
SonicWALL Web Management Interface. The User Login
report illustrates the location and frequency of authenticated user sessions.
The User Login report table displays the time and the name
or IP address of the machine that authenticated to the
SonicWALL.
Failed Login
The Failed Login report lists all attempts to login into your
SonicWALL Internet security appliance. Failed authentication attempts include unsuccessful administrative and user
logins. The Failed Login report identifies unauthorized authentication attempts and uncovers malicious activity.
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The Failed Login report table displays the time and the
name or IP address of the machine that attempted to authenticate to the SonicWALL.
VPN Events
The VPN Events report lists all VPN events, including VPN
SA negotiation attempts, VPN key exchanges, VPN heartbeat messages and VPN connection errors. The VPN Events
report helps illustrate the cause of VPN negotiation failures. It also identifies unknown or suspicious VPN activity.
The VPN Events table displays the time, the source and destination of the event, and the type of event that occurred.
System Events
The System Events report lists events and errors that occurred to the SonicWALL Internet security appliance during
the report period. System events include successful downloads of the Content Filter List, SonicWALL activations, DHCP
and PPPoE informational messages, and High Availability
backup firewall activation. System errors listed include problems downloading the Content Filter List, difficulties
obtaining a DHCP Client or PPPoE Client Lease, deactivation of the SonicWALL because the log was full, and the
number of simultaneous connections exceeding the limit.
The System Events table displays the time, the source name
or IP address, and the type of system event. Since many
system events are created by the SonicWALL, the SonicWALL
will be the most common source of events. Most events are
results of normal SonicWALL operation, and do not indicate network or SonicWALL problems.
Bandwidth Reports
Bandwidth Summary Report
The Bandwidth Summary report shows the level of traffic
traveling through your SonicWALL over time. This report
helps to determine when to perform system maintenance
on the SonicWALL. It also displays peak bandwidth usage
times and predicts future bandwidth needs.
The Bandwidth Summary Report displays a bar graph of all
IP traffic through the SonicWALL in MBytes transferred.
The table displays the hour of the day, the number of events
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that occurred during the hour, the number of MBytes transferred, and the MBytes as a percentage of the total MBytes
for the report day. Both the chart and the table include
inbound and outbound traffic through the LAN, WAN, and
DMZ interfaces.
Bandwidth Monitor
The Bandwidth Monitor report displays a real-time graph of
all network activity through the SonicWALL. The Bandwidth
Monitor displays inbound and outbound IP traffic through
the SonicWALL in either KBytes or MBytes per second over
the past 5 minutes. The Bandwidth Monitor includes traffic
through the LAN, WAN, and DMZ interfaces.
Top Users of Bandwidth
The Top Users of Bandwidth report shows the top users of
bandwidth in KBytes per second. This report illustrates which
users on the LAN, the WAN, or the DMZ are using the greatest
amount of bandwidth. This data helps identify inappropriate
bandwidth use.
The Top Users of Bandwidth report includes a pie chart of
the top users of bandwidth as a percentage of total MBytes
transferred. The colors in the pie chart correspond with the
users listed in the table. The report table displays the IP
address, host or domain name of the top 10 users, the number of connections initiated by or directed to the users, the
number of MBytes transferred by the users, and the MBytes
transferred as a percentage of all MBytes transferred.
Services Reports
Service Summary
The Service Summary Report shows the amount of bandwidth used by a service. This report reveals inappropriate
use of Internet bandwidth and can help determine network
access policies enforced by your SonicWALL.
The Service Summary Report displays a graph of FTP, HTTP,
ICMP, NetBIOS, DNS, NTP, SMTP and other service traffic by
the number of events or IP connections that have occurred.
The report table lists the services displayed in the graph,
the number of events per service, the number of KBytes
transferred, and the KBytes as a percentage of the total
KBytes for the report period.
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Service Monitor
The Service Monitor report displays a real-time graph of
network activity by a service over the past 5 minutes. The
Service Monitor shows FTP, HTTP, ICMP, NetBIOS, DNS, NTP,
SMTP, and other services in KBytes or MBytes transferred
per second. The Service Monitor includes traffic through
the LAN, WAN, and DMZ interfaces.
Web Usage Reports
Web Usage Summary Report
The Web Usage Summary report shows the amount of Web
(HTTP) traffic traveling through your SonicWALL over time.
This report displays peak bandwidth usage times of Web
traffic and provides information about the number of Web
site hits and bandwidth use during the report period.
The Web Usage Summary report displays a bar graph of
Web traffic through the SonicWALL in MBytes transferred.
The table displays the hour of the day, the number of Web
hits that occurred during the hour, the number of MBytes
transferred, and the MBytes as a percentage of the total
MBytes for the report period.
Top Web Sites
The Top Web Sites report identifies the most popular Web
sites accessed through your SonicWALL. This report provides a snapshot of the Web sites located on the LAN, WAN,
or DMZ that users are visiting.
The Top Web Sites report displays a bar graph of the top 20
Web sites visited by the number of hits to the site. The
table displays the name of the Web site, the number of hits
to the Web site, the number of KBytes transferred, and the
number of hits as a percentage of the total hits during the
report period.
Note: Each Web site listed in the table includes a link to
the site, so that the ViewPoint administrator may view and
evaluate the top Web sites.
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Top Users of Web
The Top Users of Web report shows the most active users
accessing Web sites on the Internet or on the LAN or DMZ
network segments. This report displays the number of Web
site hits and the amount of bandwidth transferred, identifying inappropriate or excessive Web usage.
The Top Users of Web report displays a pie chart of the top
10 users by the number of Web site hits. The report table
lists the top 10 users displayed in the chart, the number of
MBytes transferred by the user, the number of hits generated by the user, and the number of hits as a percentage of
the total Web hits during the report period.
Top Web Sites by User
The Top Web Sites By User report shows the top 5 Web sites
visited by user. This report provides clear and in-depth information about Web activity by network user.
The Top Web Sites By User report displays a table listing the
top users of Web, the top 5 Web sites visited by each user,
and the KBytes transferred from the Web site to the user.
Additional users' Web activity may be displayed by clicking the Next 5 link at the top of the report table. This
report includes LAN users accessing Internet sites, as well as
WAN users accessing Web sites hosted on the LAN or DMZ.
Note: Each Web site displayed in the table includes a link
to the site, so that the ViewPoint administrator may view
and evaluate the listed Web sites.
Web Filter Reports
Web Filter Summary Report
The Web Filter Summary report shows the number of attempts to access blocked Web sites over time. The Web Filter
Summary report includes Web sites blocked by the
SonicWALL’s Content Filter List or by customized Keyword
or Domain Name filtering. This report also includes blocked
Java, blocked cookies and blocked ActiveX attempts.
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The Web Filter Summary report displays a bar graph of attempts to access objectionable Web sites by the number of
blocked attempts. The table displays the hour of the day,
the number of attempts to access objectionable Web content during the hour, and the number of attempts as a
percentage of the total attempts during the report period.
Top Objectionable Web Sites
The Top Objectionable Web Sites report presents the top destinations that were blocked by the SonicWALL. This report
allows you to see which sites users are attempt to access.
The Top Objectionable Web Sites report displays a pie chart
of the top 20 objectionable Web sites by the number of
attempts to access the site. The table lists the top objectionable Web sites, the number of attempts to access the
site, and the number of attempts as a percentage of the
total attempts during the report period.
Note: The Web sites displayed in the table include links to
the blocked sites, so that the ViewPoint administrator may
view and evaluate blocked Web sites. The ViewPoint administrator may also be blocked from accessing these sites if he or
she does not have privileges to bypass the SonicWALL's Content Filter List.
Top Users Attempting to Access Objectionable Web Sites
The Top Users Attempting to Access Objectionable Web Sites
report shows the users most frequently blocked by the
SonicWALL’s Content Filtering policies. This report presents
a list of users that are trying to access inappropriate or objectionable material on the Internet.
The Top Users Attempting to Access Objectionable Web Sites
report displays a pie chart of the top 10 users by the number of connection attempts. The report table lists the top
10 users displayed in the chart, the number of Web attempts
by the user, and the number of attempts as a percentage of
the total blocked attempts during the report period.
Top Objectionable Web Sites By User
The Top Objectionable Web Sites By User report shows the
top 5 filtered Web sites by user. This report describes the
Web sites users attempted to visit that were blocked by the
SonicWALL’s Web Content Filtering policies.
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The Top Objectionable Web Sites By User report displays a
table of the users blocked by the SonicWALL, the top 5
Web sites the users attempted to access, and the number of
attempts to access each Web site. If more than 5 users attempted to access objectionable Web sites, the additional
users’ Web activity may be displayed by clicking the Next 5
link at the top of the report table.
FTP Usage Reports
FTP Usage Summary Report
The FTP Usage Summary Report shows the amount of inbound and outbound FTP traffic traveling through the
SonicWALL in KBytes per second. This report displays peak
bandwidth usage times for FTP traffic and provides detailed
information about bandwidth use and the number of FTP
sessions.
The FTP Usage Summary Report displays a bar graph of FTP
traffic through the SonicWALL in MBytes transferred. The
table displays the hour of the day, the number of FTP events
that occurred during the hour, the number of MBytes transferred for FTP, and the number of MBytes as a percentage
of the total MBytes for the report period.
Top Users of FTP
The Top Users of FTP report shows the most active users on
the LAN, WAN, or DMZ transferring FTP files. This report
shows the number of FTP events and the amount of data
transferred by individual users.
The Top Users of FTP report displays a pie chart of the top 10
users of FTP by the number of KBytes transferred. The report
table lists the top 10 users displayed in the chart, the number of FTP events generated by the user, the number of
KBytes transferred by the user, and the number of KBytes as a
percentage of total KBytes of FTP during the report period.
Mail Usage Reports
Mail Usage Summary Report
The Mail Usage Summary Report shows the amount of Email traveling through the SonicWALL. The report displays
peak bandwidth usage times for E-mail.
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The Mail Usage Summary Report displays a bar graph of
Mail traffic through the SonicWALL in KBytes transferred.
The table displays the hour of the day, the number of Mail
events that occurred during the hour, the number of KBytes
transferred for Mail, and the number of KBytes as a percentage of the total KBytes for the report period.
Note: Mail Usage includes SMTP, POP3, and IMAP traffic.
Top Users of Mail
The Top Users of Mail report shows the most active users on
the LAN, WAN, or DMZ sending or receiving E-mail messages. This report shows the number of E-mail files
transferred by user in KBytes and the total number of Email events through the SonicWALL.
The Top Users of Mail report displays a pie chart of the top
10 users by the number of Mail Events. The report table
lists the top 10 users displayed in the chart, the number of
KBytes transferred by the user, the number of mail events
generated by the user, and the number of events as a percentage of the total Mail Events during the report period.
Attack Reports
Attack Summary Report
The Attack Summary Report shows the number of attacks
the SonicWALL received over the report period. It displays
Denial of Service attacks, intrusions, probes, and all other
malicious activity targeted against the SonicWALL or computers on the LAN or DMZ.
The Attack Summary Report displays a bar graph of the
number of attacks received by the SonicWALL. The table
displays the hour of the day, the number of attacks that
occurred during the hour and the number of attacks as a
percentage of the total attacks during the report period.
Top Sources of Attacks
The Top Sources of Attacks report shows the top users that
attacked the SonicWALL or devices on the network over
the report period. Top sources of attacks reveal the IP addresses or host names of devices that generated the most
attacks.
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The Top Sources of Attacks report displays a pie chart of the
top 10 sources by the number of attacks. The report table
lists the top 10 sources displayed in the chart, the number
of attacks generated by the source, and the number of attacks as a percentage of the total attacks during the report
period.
Number of Attacks by Category
The Number of Attacks by Category report presents attacks
against the SonicWALL by category over the report period.
Attack categories include IP spoof, Ping of Death, SYN flood,
land, smurf, probe, and Trojan.
The Number of Attacks by Category report displays a pie
chart of the top attack categories by number of attacks.
The report table lists the top 10 attack categories displayed
in the chart, the number of attacks for the category, and
the number of attacks for the category as a percentage of
the total attacks during the report period.
Dropped Packets
The Dropped Packets report displays all IP packets dropped
by your SonicWALL. IP packets dropped by the SonicWALL
include: TCP Packets, UDP Packets, ICMP Packets, IPSec Packets, PPTP Packets, Broadcast Packets, and Fragmented
Packets. The Dropped Packets report includes blocked
NetBIOS packets and other normal Internet activity and it
also signals unusual or suspicious connection attempts.
The Dropped Packets Report displays a bar graph of the
number of IP packets dropped by the SonicWALL. The table
displays the hour of the day, the number of dropped packets during the hour and the number of dropped packets as
a percentage of the total dropped packets during the report period.
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10 ACCESSING VIEWPOINT REMOTELY
Because the ViewPoint Interface is Web browser-based, any
user on the SonicWALL's LAN may login and look at
ViewPoint network reports. Even users located across a VPN
or accessing network resources through applications such
as pcAnywhere should be able to contact the ViewPoint
Web Interface.
To access ViewPoint, the remote user should launch a Web
browser, then type http://<ViewPoint Server IP Address> into
the Location or Address field of the Web browser.
Note: If the ViewPoint Web Interface uses a different port
than port 80, add the port number after the IP address, for
example, type
Note: Internet Explorer 4.0 or greater or Netscape Navigator 4.0 or greater should be used to login and manage
ViewPoint. The Web browser must also be enabled for Java
and cookies and support Java applets.
http://<IP Address>:8080.
1. Type the ViewPoint User Name and Password.
2. Click the Login button to login to the Web Interface.
The remote user will be able to view network reports and
perform management functions.
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APPENDIX
Uninstalling ViewPoint
Uninstall the ViewPoint program and all of its components
from your system by relaunching the ViewPoint setup program.
1. If you installed ViewPoint from a CD, load the CD into
your server and run the ViewPoint setup program.
If you downloaded the ViewPoint executable file from
the SonicWALL Web site, then select and launch the
ViewPoint executable file from your local disk. If you
can not locate the ViewPoint executable file, you may
download it from http://www.sonicwall.com.
2. The ViewPoint setup program will automatically detect ViewPoint and display a window to confirm deletion
of the software. To remove the ViewPoint software application and all of its components, select OK.
3. The ViewPoint uninstall program will prompt you to
remove the MySQL Server and the MySQL Clients. To
remove this software, click Yes .
4. The ViewPoint uninstall program will also prompt you
to delete the ViewPoint database data. To remove the
data, click Ye s. To keep the data for future use, click No.
5. Click Finish to complete the uninstallation process.
ViewPoint Server Across a VPN
While it is recommended that the ViewPoint Server be located on the SonicWALL's LAN for performance issues, it
may also be located remotely, across a VPN. The only requirement is that the ViewPoint Server must be able to access
and login to the SonicWALL Web Management Interface.
Note: If your VPN tunnel is interrupted or temporarily disabled, report data may be lost.
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ViewPoint Administrative Tools
The ViewPoint software includes several utilities to improve
management and reliability. These utilities include a Repair Database tool, and Startup and Shutdown commands.
ViewPoint Repair Database
If the ViewPoint Server temporarily loses power, the
ViewPoint database files may become corrupt. When this
occurs, affected ViewPoint reports will neither function nor
display report data. The SonicWALL folder in the Windows
Start menu includes a ViewPoint Database Repair utility. The Repair Database utility repairs affected database
files by removing corrupt data and indexes.
To fix any problems, the database server must be temporarily halted. This will cause an interruption to the ViewPoint
service,and some loss of data may occur. The repair operation may take some considerable time to complete, and is
best run when the system is lightly loaded.
You may repair your database by launching the ViewPoint
Database Repair utility from the SonicWALL directory
in the Windows Start menu and then selecting any key.
You may cancel the program by pressing Control-C from
your keyboard. It is advisable not to cancel the program
while it is recovering files.
To avoid possible database corruption issues, be sure to use
an uninterruptible power supply and always properly shut
down your ViewPoint server.
Startup and Shutdown Commands
The ViewPoint software includes the following applications:
a Web server, a syslog server, and a database. For administrative or other purposes, it may be necessary to completely
start or stop ViewPoint and all of its software components.
The Startup command, located in the SonicWALL directory in the Windows Start menu, launches all the ViewPoint
software services. The Shutdown command, also located
in the SonicWALL directory in the Windows Start menu,
safely closes the ViewPoint software services.
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ViewPoint Software Components
The ViewPoint software program consists of several different components. These components include: MySQL
Database, Tomcat Web server, a syslog server, and
SonicWALL ViewPoint software files.
MySQL Database
MySQL is a relational database management system. It is
open source software that uses SQL, or Structured Query
Language, the most common standardized language used
to access databases. To learn more about the MySQL database system, visit http://www.mysql.com.
Tomcat Web Server
Tomcat is a Web server and Java servlet engine developed
by the Apache Software Foundation. More specifically, Tomcat is a Java server that invokes servlets when JSP pages are
requested. To learn more about Tomcat software or the
Apache Software Foundation, visit
http://www.apache.org.
SonicWALL ViewPoint Software
SonicWALL ViewPoint software includes proprietary HTML,
Java and servlet files as well as a Syslog Daemon. The
SonicWALL Syslog Daemon receives syslog messages from
a SonicWALL Internet security appliance on UDP port 514
and then forwards the messages to the MySQL database.
ViewPoint software operates on Windows 2000 or Windows
NT 4.0 Service Pack 4 or greater.
Active ViewPoint Services
For maintenance or other reasons, it may be necessary to
start or stop ViewPoint services. ViewPoint-related services
in the "Control Panel/Administrative Tools/Services" directory include ViewPoint, Syslogd, and MySql.
Processes initiated by ViewPoint that appear in the Windows Task Manager include mysqld-nt.exe, java.exe,
syslogd.exe, and srvany.exe.
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NOTES
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