SonicWALL CDP 6.0 User Manual
Business Continuity Solutions
BUSINESS CONTINUITY
SonicWALL CDP Series
SonicWALL CDP 6.0
Agent User’s Guide
SonicWALL CDP On-Demand Video:
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SonicWALL CDP
Agent User’s Guide
Version 6.0
SonicWALL, Inc.
2001 Logic Drive
San Jose, CA 95124-3452
Phone: +1.408.745.9600
Fax: +1.408.745.9300
E-mail: info@sonicwall.com
Copyright Notice
© 2011 SonicWALL, Inc.
All rights reserved.
Under the copyright laws, this manual or the software described within, can not be copied, in whole or part, without the written
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Specifications and descriptions subject to change without notice.
Trademarks
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SonicWALL will provide a machine-readable copy of the GPL open source on a CD. To obtain a complete machine-readable
copy, please send your written request, along with a certified check or money order in the amount of US $25.00 payable to
"SonicWALL, Inc." to:
General Public License Source Code Request
SonicWALL, Inc. Attn: Jennifer Anderson
2001 Logic Drive
San Jose, CA 95124-3452
Limited Warranty
SonicWALL, Inc. warrants that commencing from the delivery date to Customer (but in any case commencing not more than
ninety (90) days after the original shipment by SonicWALL), and continuing for a period of twelve (12) months, that the product
will be free from defects in materials and workmanship under normal use. This Limited Warranty is not transferable and applies
only to the original end user of the product. SonicWALL and its suppliers' entire liability and Customer's sole and exclusive
remedy under this limited warranty will be shipment of a replacement product. At SonicWALL's discretion the replacement
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even if the express warranty set forth above fails of its essential purpose.
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Table of Contents
Overview of the SonicWALL CDP Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Data De-Duplication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About FileSets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About Backup Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About Offsite Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About Application Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Example: Creating a Backup Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the SonicWALL CDP Agent Software. . . . . . . . . . . . . . . . . . . . . . . . . 14
Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Downloading the Latest SonicWALL CDP Agent Software . . . . . . . . . . . . . 15
SonicWALL CDP Agent Installation on Windows . . . . . . . . . . . . . . . . . . . . 17
SonicWALL CDP Agent Installation on Mac OS . . . . . . . . . . . . . . . . . . . . . 20
SonicWALL CDP Agent Installation on Linux . . . . . . . . . . . . . . . . . . . . . . . 21
Initializing the SonicWALL CDP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Launching the SonicWALL CDP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Troubleshooting the SonicWALL CDP Agent Operation . . . . . . . . . . . . . . . 24
Agent User Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Tab Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
View Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Status Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Current Agent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Changing Appliances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Administrator File Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Viewing the Status Events Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Managing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Viewing Backup Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Searching for Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing Backed Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Configuring Client Backup Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Adding a Files and Folders Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Adding a Client Application Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Editing the Default CDP Files and Folders Object . . . . . . . . . . . . . . . . . . . . .42
Configuring Schedule Objects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Configuring a Backup Task for Client Data . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing Backup Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Restoring Backed Up Client Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Restoring Files and Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Restoring a Client Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Backing Up Server Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Creating Schedules for Application Backups . . . . . . . . . . . . . . . . . . . . . . . . .57
Microsoft Exchange Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Backing Up Exchange 2010 User Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . .62
Backing Up Exchange 2010 InfoStore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Backing Up Exchange 2007/2003 User Mailboxes . . . . . . . . . . . . . . . . . . . .76
Backing Up Exchange 2007/2003 Storage Groups . . . . . . . . . . . . . . . . . . . .81
Backing Up SharePoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Backing up System State and Active Directory . . . . . . . . . . . . . . . . . . . . . . .90
Backing up Microsoft SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Restoring Server Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Restoring Data from Exchange 2010. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Restoring Data from Exchange 2007/2003 . . . . . . . . . . . . . . . . . . . . . . . . . .107
Restoring SharePoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Restoring System State and Active Directory . . . . . . . . . . . . . . . . . . . . . . .116
Restoring Data from Microsoft SQL Server . . . . . . . . . . . . . . . . . . . . . . . . .121
Using Online Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Viewing the Online Agent User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Accessing Technical Support Information . . . . . . . . . . . . . . . . . . . . . . . . . .128
Viewing Information About the SonicWALL CDP Agent . . . . . . . . . . . . . .129
SonicWALL CDP 6.0 Agent User’s Guide
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SonicWALL CDP Agent User Guide
This User’s Guide provides installation procedures and configuration guidelines for deploying
the SonicWALL Continuous Data Protection (CDP) Agent. The SonicWALL CDP Agent
provides a software interface for backing up files, folders, and application dat a to a SonicW ALL
CDP appliance.
The SonicWALL CDP appliance backs up data from the agent computer, saving it first locally
and then, if configured, to a secure offsite location*. By combining the advantages of local
disk-based backup (fast recovery) with offsite backup, the SonicWALL CDP appliance helps
protect your network from threats of data loss.
*Offsite backup is offered as a subscription-based service.
This guide contains the following sections:
• “Overview of the SonicWALL CDP Agent” section on page 2
• “Installing the SonicWALL CDP Agent Software” section on page 14
• “Initializing the SonicWALL CDP Agent” section on page 22
• “Agent User Interface Overview” section on page 25
• “Using the Status Interface” section on page 27
• “Managing Backups” section on page 34
• “Configuring Client Backup Policies” section on page 37
• “Restoring Backed Up Client Data” section on page 54
• “Backing Up Server Applications” section on page 57
• “Restoring Server Applications” section on page 101
• “Using Online Help” section on page 126
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Overview of the SonicWALL CDP Agent
Overview of the SonicWALL CDP Agent
The SonicWALL CDP 6.0 Agent introduces a new user interface that is closely aligned with the
new Web-based management interface for the SonicWALL CDP appliance. The Agent User
Interface looks and operates the same on supported Windows, Mac, and Linux clients.
The Agent service is also faster, smarter, and more efficient than previous versions. Initial
backup of one million files (of size 1 KB each) takes just a little over 6 hours, and subsequent
revisions copy only the modified data blocks, keeping track of all changes internally. This
method uses less bandwidth, takes less time, and uses less disk space than earlier versions of
SonicWALL CDP.
See the following sections for an overview of various functionality in SonicWALL CDP:
• “About Data De-Duplication” on page 2
• “About FileSets” on page 3
• “About Backup Policies” on page 3
• “About Rules” on page 4
• “About Offsite Backup” on page 5
• “About Scheduling” on page 6
• “About Application Backup and Restore” on page 9
• “Example: Creating a Backup Policy” on page 9
About Data De-Duplication
Data de-duplication technology is used on the agent during backups of revisions for both
applications and files/folders. This allows all new data to be backed up, while existing data is
not rewritten to the appliance. Metadata keeps track of where t he changes occur , and is always
included with revisions.
Figure 1 shows a graphical representation of the data de-duplication process.
Figure 1 Data De-Duplication
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About FileSets
When backing up data, SonicWALL CDP is aware of interdependencies among multiple, related
files, called FileSets. Both application backup and backup of files and folders use the concept
of FileSets to include all relevant data in backups, so that recovery can provide everything
needed for full and seamless operation.
On Windows agents, Microsoft V olume Shadow Copy Service (VSS) is used du ring backup s to
take a snapshot of all relevant data, providing a cohesive set of files at a certain point in time.
Using the VSS method also eliminates the need to stop services in order to keep files in sync
while performing a backup.
About Backup Policies
Data backup in SonicWALL CDP is accomplished via policies. Policies control the backup
activities performed by SonicWALL CDP.
Figure 2 illustrates a policy for a files and folders backup.
Figure 2 Policy Contents
Overview of the SonicWALL CDP Agent
Each backup policy contains one or more backup tasks.
Each backup task consists of two components:
• An Application object or a Files and Folders object that defines what to include in the
backup
• A Schedule object that defines when the backups will occur
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Overview of the SonicWALL CDP Agent
Figure 3 illustrates the steps for creating a policy.
Figure 3 Creating a Policy
Backup policies are defined both at the administrative level in the Web Management Interface
and at the local agent level using the Agent User Interface. Policies can be very granular , even
allowing you to create multiple backup tasks in one Files and Folders object, if desired. Such
an object can contain more than one folder. You can also define the number of revisions to keep
when configuring the backup policy.
About Rules
A legacy style CDP policy is defined by default at the administrative level and is inherited by
agents connected to the SonicWALL CDP appliance. At the agent level, you can edit this default
policy to add files and folders for backup to the CDP object, but you cannot create a new CDP
object. A CDP object differs from a Files and Folders or Application object in that the defined
files and folders are backed up as separate entities, not as FileSets. CDP policies use Interval
scheduling, which back up changed data continuously or at a set interval, rather than Event
scheduling in which you can set dates for backups to occur. The default CDP policy
accommodates policies from previous versions of SonicWALL CDP after upgrading.
The rules within Files and Folders objects are flexible, providing the ability to include or exclude
files or folders at any level. Rules are defined at both the administrative level and the agent
level, with administrative rules taking precedence over local rules. CDP type objects also
provide similar rule functionality. Application objects do not use rules in the same format, but
allow you to select the application components to back up, such as individual user mailboxes
or system state files.
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Overview of the SonicWALL CDP Agent
Figure 4 illustrates the order in which rules are applied when determining what to back up.
Figure 4 Admin vs Agent Rule Precedence
Within the constraints of administrative rule precedence, rules operate as follows:
• Rules from current folder override inherited rules from parent folder
• Rules in higher position take precedence; rule order can be adjusted in the Agent User
Interface
• Rules can include or exclude sub-folders
Figure 5 illustrates rule operation and precedence.
Figure 5 Rule Operational Precedence
About Offsite Backup
The SonicWALL CDP Offsite Data Backup Service is an optional offsite backup and recovery
solution that stores data in a secure data center, and can be purchased for an additional fee.
The Offsite subscription-based service is configured by the administrator on the System >
Settings page of the Web Management Interface. Offsite backup can be selected durin g policy
configuration. This allows you to copy your backups to either the SonicWALL Offsite Portal, or
to another, offsite, SonicWALL CDP appliance for safekeeping in the event that your local
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Overview of the SonicWALL CDP Agent
appliance becomes unusable. The SonicWALL Offsite Portal provides load balancing,
redundancy, and an efficient file system structure for optimal access to and protection of your
data.
The SonicWALL CDP Offsite Data Backup provides different services, ranging from 5 to 100
GB of quota. You need to make sure that the total size of all of your backups does not exceed
quota limit. If quota is exceeded the consequent backup will fail, the Quota Exceeded Error
message will be displayed, and the status for the last backup will changes to Quota Exceeded.
You will receive an E-mail notification informing you of the failed backup attempt. You can free
up your storage space by removing some of the old backups or you can purchase additional
quota.
For more information, see the SonicWALL CDP Offsite Data Backup Service data sheet at:
<http://www.sonicwall.com/downloads/DS_CDP_Offsite_US_060507.pdf>
About Scheduling
Backups are scheduled using a very flexible interface for schedule configuration. You can
schedule backups to occur at any interval down to the minute or up to months apart. Custom,
specific dates can be configured.
There are two types of scheduling:
• Event – Uses fixed time points, such as Mondays at 5 PM or midnight every evening. Used
for Fileset or Application backup tasks.
• Interval – Uses Always On or always on during a specific start and end time, such as
Sundays from 4 PM to 8 PM. Used for CDP type backup tasks.
Interval scheduling is used for the default CDP type policy on an agent. Because the Agent
User Interface does not provide a way to create a new CDP type backup task, you would
not have another opportunity to use interval scheduling.
When creating a backup task in the Web Management Interface, the type of Schedule object
available for selection depends on whether you have selected CDP, Fileset, or Client
Application in the Select Data Type field of the Add Backup Task configuration window.
The scheduling interface provides four tabs for different scheduling options:
• Day Interval
• Days of the Week
• Days of the Month
• Specific Dates
Each tab provides configuration fields and a calendar that displays the selected dates with a
darker background, so that you can easily verify your configuration.
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Figure 6 illustrates the Day Interval tab.
Figure 6 Day Interval Scheduling
Overview of the SonicWALL CDP Agent
Figure 7 illustrates the Days of the Week tab.
Figure 7 Days of the Week Scheduling
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Overview of the SonicWALL CDP Agent
Figure 8 illustrates the Days of the Month tab.
Figure 8 Days of the Month Scheduling
Figure 9 illustrates the Specific Dates tab.
Figure 9 Specific Dates Scheduling
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The same data can be scheduled for backup with multiple policies using different schedules,
allowing you to maintain near-continuous revisions along with daily , weekly, monthly, or custom
scheduled versions. The number of revisions to keep is controlled by the settings in each policy .
About Application Backup and Restore
Client applications such as Outlook and Outlook Express are supported for backup and restore,
as well as a number of server applications. Supported server applications include Microsoft
Exchange, SQL Server, Sharepoint, and Active Directory. Active Directory is backed up and
restored as an element of System State, to ensure that all re levant system files are included for
a consistent environment.
When configuring an Application object as part of a backup policy , available applications on the
agent are automatically discovered by SonicWALL CDP, and their friendly names are presented
for selection in a drop-down list. Figure 10 illustrates these application features.
Figure 10 Adding an Application
Overview of the SonicWALL CDP Agent
When restoring an application, SonicWALL CDP automatically uses the proper restore method
for the application type. For example, restore on reboot for Active Directory, or
stop/restore/start for SQL Server. Restoring is interactive and walks you through the process.
Example: Creating a Backup Policy
Let’s say that the Finance Department at SonicWALL needs to backu p its data on three dif ferent
schedules.
Data to back up:
• Administrator requires all users to back up data in the C:\A123 folder
• Users also need to back up all their SQL queries
Schedules:
• Every three days, once an hour during business hours
• Every Sunday for weekly backups
• On the 1st & 15th of each month for regulatory purposes
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Overview of the SonicWALL CDP Agent
What is the best solution?
First, edit the inherited administrator policy to add files for backup. The Files and Folders object
includes the folder required by the administrator, and users can add more files and folders for
backup and create rules to include or exclude certain files or file types.
Figure 11 illustrates the modifications to the Files and Folders object.
Figure 11 Selecting Folders for Backup
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Next, the schedule is defined on multiple tabs to accommodate the scheduling requirements.
SonicWALL CDP 6.0 Agent User’s Guide
Figure 12 illustrates the schedule configuration.
Figure 12 Configuring the Schedule
Overview of the SonicWALL CDP Agent
Next, create a backup task which includes the Files and Folders object and the Schedule
object.
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Overview of the SonicWALL CDP Agent
Figure 13 illustrates the backup task.
Figure 13 Creating the Backup Task
For the SQL backups, create an Application object to select the SQL databases to back up.
Figure 14 illustrates the SQL Server Application object creation.
Figure 14 Creating an SQL Server Application Object
12
Finally, create a backup task for the SQL Server backup, using the SQL Server Application
object and an appropriate Schedule object.
SonicWALL CDP 6.0 Agent User’s Guide
Overview of the SonicWALL CDP Agent
Figure 15 illustrates the creation of the SQL Server backup task.
Figure 15 Creating an SQL Server Backup Task
This completes the configuration needed to accomplish the required backups for the Finance
Department.
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Installing the SonicWALL CDP Agent Software
Installing the SonicWALL CDP Agent Software
This section describes installation of the SonicWALL CDP Agent Software for Windows, Mac
OS, and Linux systems. See the following subsections:
–
“Configuration Information” section on page 14
–
“Downloading the Latest SonicWALL CDP Agent Software” section on page 15
–
“SonicWALL CDP Agent Installation on Windows” section on page 17
–
“SonicWALL CDP Agent Installation on Mac OS” section on page 20
–
“SonicWALL CDP Agent Installation on Linux” section on page 21
Configuration Information
Have your network administrator supply you with the following information needed for
SonicWALL CDP Agent setup:
Server Name:
Password:
CDP IP Address:
The name of the SonicWALL CDP
appliance you are connecting to.
The password for your SonicWALL CDP
appliance (if applicable).
The static IP address for your
SonicWALL CDP appliance.
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SonicWALL CDP 6.0 Agent User’s Guide
Installing the SonicWALL CDP Agent Software
Downloading the Latest SonicWALL CDP Agent Software
Perform the following steps to download the SonicWALL CDP Agent software on your
computer:
Step 1 Open a Web browser on the computer you are using as the agent and navigate to
http://www.mysonicwall.com.
Step 2 Enter the Username/Email and Password in the appropriate fields. Select Download Center
in the drop-down menu located below the password field.
Step 3 Click the Submit button.
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Installing the SonicWALL CDP Agent Software
Step 4 In the Software Type drop-down menu, located in the Download Center, select the CDP
Software that corresponds to your SonicWALL CDP appliance. A list of available software
appears.
Step 5 Select the CDP Agent Software you want to download.
For Windows, download one of the following installers (where the x’s represent version
numbers):
• CDPSetup.x64-6.0.x.xx.exe – For 64 bit Windows operating systems
• CDPSetup.x86-6.0.x.xx.exe – For 32 bit Windows operating systems
For Mac OS, download the following installer (where the x’s represent version numbers):
• CDPAgentTool_6.0.0.xx.dmg
For Linux, download the following installer (where the x’s represent version numbers):
• CDPAgentTool_6.0.0.xx.tar.gz
Step 6 Confirm the CDP Software download. The latest CDP Software is now saved on your computer .
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SonicWALL CDP 6.0 Agent User’s Guide
Installing the SonicWALL CDP Agent Software
SonicWALL CDP Agent Installation on Windows
This section describes the requirements and installation steps for Windows computers.
Installation Prerequisites for Windows
In order to install the SonicWALL CDP Agent, you must have:
• A computer which meets or exceeds the following requirements:
• Pentium III 450 MHZ Processor
• 256 MB of RAM
• 40 MB of free disk space
• Windows 7, Vista, XP, or Windows Server 2003, or 2008
• Administrator privileges on the computer you are installing to
• All applications closed before installing
Installing the SonicWALL CDP Windows Agent
Perform the following steps to install the SonicWALL CDP Agent on your Windows computer:
Step 1 Navigate to the folder where your software was downloaded and double-click the setup file to
begin the installation process.
Note If you are running Windows XP SP2 or use a third-party firewall, you may receive a warning
during installation of the SonicWALL CDP software. Select the option to install SonicWALL
CDP.
Step 2 Select your preferred language and click Next.
Note If you wish to change your language in the future, you will need to uninstall and re-install the
software.
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Installing the SonicWALL CDP Agent Software
Step 3 Select the I accept the terms of the license agreement option and click the Next button.
Step 4 Select one of the Setup options available:
• Typical: Installs the most common program features. Recommended for most users,
unless you want to use the Local Archive feature. See the SonicWALL CDP 6.0
Administrator’s Guide for more information about Local Archiving.
• Custom: Allows users to select which program features are installed and where they are
installed. Typically recommended for advanced users.
• Complete: All program features are installed, including the Local Archive Manager. This
setup choice requires more disk space.
Step 5 Click Next to proceed.
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Installing the SonicWALL CDP Agent Software
Step 6 Click Install to install the software.
Step 7 Once the software installation is complete, click the Finish button.
You have successfully installed the SonicWALL CDP Agent.
Uninstalling the SonicWALL CDP Windows Agent
To uninstall the SonicWALL CDP Agent from your Windows computer, perform the following
steps:
Step 1 Open the Control Panel and double-click Add or Remove Programs.
Step 2 Select SonicWALL Continuous Data Protection.
This will remove both SonicWALL Continuous Data Protection and SonicWALL CDPAgentTool.
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Installing the SonicWALL CDP Agent Software
SonicWALL CDP Agent Installation on Mac OS
This section describes the requirements and installation steps for Mac OS computers.
Supported Platforms
The CDP Mac OS X Agent User Interface is supported on the following operating systems:
• Apple Mac OS X 10.5.x Leopard
• Apple Mac OS X 10.6.x Snow Leopard
• Apple Mac OS X Server Snow Leopard
• Apple Mac OS X Server 10.5
System Requirements
The Mac running the CDP Mac OS X Agent User Interface has the following minimum system
requirements:
• 1 GHz Pentium 4 processor or faster
• 512 MB RAM
• Minimum 20 MB hard disk space
• 1024 x 768 video display, High Color 16-bit
Installing the SonicWALL CDP Mac OS Agent
Perform the following steps to install the SonicWALL CDP Agent on your Mac OS computer:
Step 1 Login as as a user with admin privileges.
Step 2 Copy the SonicWALL CDPAgentTool_6.0.0.xx.dmg installer to a location on the Mac OS
computer.
Step 3 InvokeCDPAgentTool_6.0.0.xx.dmg from “Finder” to create CDPMac/Agent_x.x.x.x.pkg,
where x.x.x.x represents the installer version.
Step 4 Double click the CDPMac/Agent_x.x.x.x.pkg icon to start the SonicWALL CDP Agent User
Interface Installer.
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Installing the SonicWALL CDP Agent Software
Step 5 Click the Install button to begin installation of the SonicWALL CDP Agent User Interface.
Step 6 When prompted, enter the Admin password to continue the installation. The Agent User
Interface will notify you when the software has successfully been installed.
SonicWALL CDP Agent Installation on Linux
This section describes the requirements and installation steps for Linux computers.
Supported Linux Distributions
The SonicWALL CDP Linux Agent is supported on the following Linux distributions:
• Fedora 6, 10, 13 (x32)
• Red Hat Enterprise Linux 5.2 (x32)
• Suse 11.1 (x32)
• Debian 4.0 (x32)
• Ubuntu 9.04 (x32)
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Initializing the SonicWALL CDP Agent
Installing the SonicWALL CDP Linux Agent
The Linux Agent can be installed or uninstalled only by the root user. The compressed tar file,
CDPAgentTool_6.0.0.xx.tar.gz, is used for installation.
Perform the following steps to install the Linux Agent on your Linux computer:
Step 1 Login as root.
Step 2 Copy the compressed tar file to a location on the Linux computer.
Step 3 Unzip the file with the command:
tar –zxvf CDPAgentTool_6.0.0.xx.tar.gz
This command creates the CDPAgentTool folder containing the files: cdpinstall.sh and
cdpagent.tar.gz.
Step 4 Change directory to the CDPAgentTool folder.
Step 5 Run the install script with the command:
./cdpinstall.sh –i –access=all
This command installs both the Linux Agent service and Linux Agent User Interface.
The installation process creates a Desktop shortcut that can be double-clicked to launch the
Agent. You can also start the Agent by typing cdpagentool on the Linux command line.
The following messages are displayed:
Installing CDP Agent BackupService...
Starting CDP Agent Daemon process.
CDP Agent BackupService is installed.
Installing CDP Agent Console...
CDP Agent Console is installed.
Step 6 Verify that the Linux Agent service is running with the command:
ps auxwww | grep cdpagentservice
The output should be similar to the following:
root 7044 0.1 0.4 17404 1744 ? Ssl 11:05 0:00 /usr/bin/cdp/cdpagentservice –d
/usr/bin/cdp/watchdog/cdpagentservice.pid -r /etc/cdp/cdpagent.conf
root 7195 0.0 0.1 3884 668 pts/1 R+ 11:05 0:00 grep cdpagentservice
Initializing the SonicWALL CDP Agent
The following section provides instructions for launching the SonicWALL CDP Agent and
connecting to a SonicWALL CDP appliance. This section contains the following subsections:
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“Launching the SonicWALL CDP Agent” section on page 23
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“Troubleshooting the SonicWALL CDP Agent Operation” section on page 24
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Launching the SonicWALL CDP Agent
Perform the following steps to login to your SonicWALL CDP Agent for the first time.
Step 1 Launch the SonicWALL CDP Agent Software by double-clicking the shortcut placed on your
computer desktop during the installation process. Windows, Mac, and Linux systems all have
a shortcut for launching the Agent.
On Windows, you can also launch the Agent from the Windows Start Menu: Programs >
SonicWALL > SonicWALL Continuous Data Protection > SonicWALL Agent User
Interface.
On Linux, you can also start the Agent by typing cdpagentool on the Linux command line.
Note If you are running Windows XP SP2 or use a third-party firewall, you may receive a warning
during initial launch of the SonicWALL CDP software. For more information on configuring
your firewall to work with SonicWALL CDP, contact your network administrator.
Initializing the SonicWALL CDP Agent
Step 2 Double-click the desired SonicWALL CDP Appliance in the Available Appliances list. If you
are unsure which CDP appliance to connect to, contact your network administrator before
continuing.
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Initializing the SonicWALL CDP Agent
Troubleshooting the SonicWALL CDP Agent Operation
If your SonicWALL CDP Agent User Interface does not start, verify the following:
1. Verify that the software was installed by a user with administrative rights.
2. Verify that the operating system has been upgraded to the latest released service pack.
3. On a Windows Server agent, use the Task Manager to verify that another administrator has
not already launched the Agent software.
4. Add exceptions for the following .exe files for your personal firewall:
• CDPAgentservice.exe
• CDPAutoUpdate.exe
5. Verify that there is no other content filtering or personal firewall software running.
6. Verify the Data Execution Prevention (DEP) configuration on Windows Server 2003:
a. Under Windows Services, stop the CDPAgentService.exe service.
b. Right click My Computer and select Properties, then select the Advanced tab,
c. Under Performance, click Settings.
d. Select the DEP tab.
e. Add CDPAgentService.exe and CDPAutoUpdate.exe to the list.
f. Click Apply.
g. Start the Agent Service again.
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