Sonicwall CDP 6.0 Administrators Manual

Business Continuity Solutions

BUSINESS CONTINUITY

SonicWALL CDP Series

SonicWALL CDP 6.0

Administrator’s Guide

SonicWALL CDP 6.0

Administrator’s Guide

SonicWALL, Inc.

2001 Logic Drive San Jose, CA 95124-3452 Phone: +1.408.745.9600 Fax: +1.408.745.9300 E-mail: info@sonicwall.com

without the written consent of the manufacturer, except in the no rmal use of the software to make a backup copy. The same proprietary and copyright notices must be affixed to any perm itted copies as were affixed to the original. This exception does not allow copies to be made for others, whether or not sold, but all of the material purchased (with all backup copies) can be sold, give n, or loa ned to another p erso n. Under the law, copying includes translating into another language or format.

Specifications and descriptions subject to change without notice.

Trademarks

SonicWALL is a registered trademark of SonicWALL, Inc. Microsoft Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2000, Windows

Server 2003, Windows Server 2008, Exchange 2000, Exchange 2003, Exchange 2007, Exchange 2010, SQL 2000, SQL 2005, SQL 2008, Internet Explorer, and Active Directory are trademarks or registered trademarks of Microsoft Corporation.

Netscape is a registered trademark of Netscape Communications Corporation in the U.S. and other countries. Netscape Navigator and Netscape Communicator are also trademarks of Netscape Communications Corporation and may be registered outside the U.S.

Firefox is a trademark or registered trademark of the Mozilla Foundation. Adobe, Acrobat, and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems

Incorporated in the U.S. and/or other countries. Other product and company names mentioned herein may be trademarks and/or registered trademarks of

their respective companies and are the sole property of their respective manufacturers.

SonicWALL GPL Source Code

GNU General Public License (GPL)

SonicWALL will provide a machine-readable copy of the GPL open source on a CD. To obtain a complete machinereadable copy, please send your written request, along with a certified check or money order in the amount of US $25.00 payable to "SonicWALL, Inc." to:

General Public License Source Code Request  SonicWALL, Inc. Attn: Jennifer Anderson 2001 Logic Drive San Jose, CA 95124-3452

Limited Warranty

SonicWALL, Inc. warrants that commencing from the delivery date to Customer (but in any case commencing not more than ninety (90) days after the original shipment by SonicWALL), and continuing for a period of twelve (12) months, that the product will be free from defects in materials and workmanship under normal use. This Limited Warranty is not transferable and a pplies only to th e origin al end user of th e product. SonicWALL and its suppliers' entire liability and Customer's sole and exclusive remedy under this limited warranty will be shipment of a replacement product. At SonicWALL's discretion the replacement product may be of equal or greater functionality and may be of either new o r like-new qua lity. SonicWALL's obligations under this warranty are contingent upon the return of the defective product according to the terms of SonicWALL's then-current Support Services po licies.

This warranty does not apply if the product has been subjected to abnormal electrical stress, damaged by accident, abuse, misuse or misapplication, or has been modified without the written permission of SonicWALL.

DISCLAIMER OF WARRANTY. EXCEPT AS SPECIFIED IN THIS WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, SATISFACTORY QUALITY OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE WARRANTY PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose.

DISCLAIMER OF LIABILITY. SONICWALL'S SOLE LIABILITY IS THE SHIPMENT OF A REPLACEMENT PRODUCT AS DESCRIBED IN THE ABOVE LIMITED WARRANTY. IN NO EVENT SHALL SONICWALL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE HARDWARE OR SOFTWARE EVEN IF SONICWALL OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall SonicWALL or its suppliers' liability to Customer, whether in contract, tort (including negligence), or otherwise, exceed the price paid by Customer. The foregoing limitations shall apply even if the above-stated warranty fails of its essential purpose. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Guide Conventions

The following Conventions used in this guide are as follows:

Convention Use Bold Highlights items you can select or that provide labels in the

SonicWALL CDP Web Management Interface. Also

highlights a value to enter into a field. Italic Highlights a book title or an item of special note. Menu Item > Menu Item Indicates a multiple step Management Interface menu

choice. For example, Security Services > Content Filter

means select Security Services, then select Content

Filter.

Icons Used in this Manual

These special messages refer to noteworthy information, and include a symbol for quick identification:

Tip A timesaving tip.

Note Important information on a feature that requires callout for special attention.

Cross Reference: Provides a pointer to related information in the Administrator’s Guide or other resources.

SonicWALL Technical Support

For timely resolution of technical support questions, visit SonicWALL on the Internet at 

<http://www.sonicwall.com/us/Support.html>. Web-based resources are available to help you resolve most

technical issues or contact SonicWALL Technical Support. To contact SonicWALL telephone support, see the telephone numbers listed below:

North America Telephone Support

U.S./Canada - 888.777.1476 or +1 408.752.7819

International Telephone Support

Visit <http://www.sonicwall.com/us/support/contact.html> for the latest technical support telephone numbers.

More Information on SonicWALL Products

Contact SonicWALL, Inc. for information about SonicWALL products and services at:

Web: http://www.sonicwall.com Email: sales@sonicwall.com Phone: (408) 745-9600 Fax: (408) 745-9300

Current Documentation

Check the SonicWALL documentation Web site for that latest versions  of this manual and all other SonicWALL product documentation.

http://www.sonicwall.com/us/Support.html

Table of Contents SonicWALL CDP Overview

What Is SonicWALL CDP? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Why Use SonicWALL CDP? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

How Does SonicWALL CDP Work?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

How the SonicWALL CDP Web Management Interface Works. . . . . . . . . . . 5

How the SonicWALL CDP Appliance Works . . . . . . . . . . . . . . . . . . . . . . . . . 9

How the SonicWALL CDP Agent Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

How Bare Metal Recovery Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How the SonicWALL CDP Offsite Service Works . . . . . . . . . . . . . . . . . . . . 10

How SonicWALL CDP Local Archiving Works . . . . . . . . . . . . . . . . . . . . . . 11

Initializing the CDP Appliance

Supported Platforms and Deployment Requirements. . . . . . . . . . . . . . . . . . . . . . 13

System and Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

About the SonicWALL CDP Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Requirements for Supported Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Microsoft Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Microsoft Active Directory and System State . . . . . . . . . . . . . . . . . . . . . . . . 15

Microsoft SQL Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Microsoft SharePoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Registering the SonicWALL CDP Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Registering the Appliance on MySonicWALL . . . . . . . . . . . . . . . . . . . . . . . 16

Activating the SonicWALL CDP Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 18

Updating and Managing the SonicWALL CDP Appliance . . . . . . . . . . . . . . . . . 20

Checking Firmware and Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Storing the Offsite Service Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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vii

Resetting a Lost Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Configuring System Settings

System Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Understanding the System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Understanding System RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Configuring the System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Changing the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Configuring Administrative Email Settings . . . . . . . . . . . . . . . . . . . . . . . . . .29

Specifying Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Adding a SonicWALL CDP Appliance to GMS. . . . . . . . . . . . . . . . . . . . . . .30

Configuring the Offsite Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Restoring Data Using the Offsite Service . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Configuring Local Time Zone Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Administrative System Tasks and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Purging Data from the SonicWALL CDP Appliance . . . . . . . . . . . . . . . . . . .37

Resetting to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

System Licenses and Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Registration Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Manual Keyset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Configuring Network Settings

Network Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Configuring Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Configuring Appliance Host Name and Domain . . . . . . . . . . . . . . . . . . . . . .44

Configuring IP, Subnet, and Gateway Addresses . . . . . . . . . . . . . . . . . . . . . .45

Configuring the Domain Name Server Address . . . . . . . . . . . . . . . . . . . . . . .46

Testing Network Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Checking Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Tracing Network Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

viii

Testing URL Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Resolving URLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Creating Files and Folders Backup Policies

Policy Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Creating a Files and Folders Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

SonicWALL CDP 6.0 Administrator’s Guide

Creating a Schedule Object. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Creating a Backup Task Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Creating a Global Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Managing Agents

Agents Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Managing Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Adding a New Agent Friendly Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Editing an Agent’s Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Resetting an Agent’s Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Deleting an Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Selecting an Agent’s Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Browsing Agents Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

About the SonicWALL CDP Agent User Interface . . . . . . . . . . . . . . . . . . . . . . . 71

Agent User Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Administrative Use of the Agent User Interface . . . . . . . . . . . . . . . . . . . . . . . . . 72

Creating and Managing Backup Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Bare Metal Recovery

About Bare Metal Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Bare Metal Recovery Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Configuring Bare Metal Recovery Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Adding a Bare Metal Recovery Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Editing a Bare Metal Recovery Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Using Bare Metal Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Viewing the Activity Logs

Activity Logs Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Viewing the CDP Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Viewing the Fileset Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Viewing the Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Configuring and Understanding Reports

Reports Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Agent Summary Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Agent Summary Graph. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Agent Summary Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Disk Space by File Type Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Disk Space by File Type Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

SonicWALL CDP 6.0 Administrator’s Guide

Disk Space by File Type Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Disk Space Summary Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Graph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Detailed Event List Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Agent Events Summary Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Graph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Daily Events Summary Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Graph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Schedule Backup Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Graph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Configuring Scheduled Reports Delivered by Email . . . . . . . . . . . . . . . . . . . . . .98

Backing Up Applications

Backing up Microsoft Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Backing Up a Microsoft Exchange User Mailbox . . . . . . . . . . . . . . . . . . . .100

Backing Up a Microsoft Exchange Storage Group . . . . . . . . . . . . . . . . . . .107

Backing up System State and Active Directory . . . . . . . . . . . . . . . . . . . . . . . . .114

Creating an Application Object for System State and Active Directory. . . .114

Scheduling Backups for System State and Active Directory . . . . . . . . . . . .116

Configuring a Backup Task for System State and Active Directory Backups117

Verifying System State and Active Directory Backup Activity . . . . . . . . . .118

Backing up Microsoft SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Adding a SQL Server Backup Application Object . . . . . . . . . . . . . . . . . . . .121

Scheduling Backups for Microsoft SQL . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Configuring a Backup Task for Microsoft SQL Database Backups . . . . . . .123

Verifying Microsoft SQL Backup Activity. . . . . . . . . . . . . . . . . . . . . . . . . .124

SQL Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Recovering Backed Up Data

Recovering Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Recovering Data from Microsoft Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Recovering a Microsoft Exchange User Mailbox . . . . . . . . . . . . . . . . . . . .134

Recovering a Microsoft Exchange Storage Group . . . . . . . . . . . . . . . . . . . .136

SonicWALL CDP 6.0 Administrator’s Guide

Recovering System State and Active Directory . . . . . . . . . . . . . . . . . . . . . . . . 141

Restarting the Domain Controller in Safe Mode . . . . . . . . . . . . . . . . . . . . . 141

Restoring Active Directory and System State . . . . . . . . . . . . . . . . . . . . . . . 142

Recovering Data from Microsoft SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Recovering SQL Using the Agent User Interface . . . . . . . . . . . . . . . . . . . . 146

Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Configuring Site-to-Site Backup and Recovery

SonicWALL CDP Site-to-Site Service Overview . . . . . . . . . . . . . . . . . . . . . . . 151

What is the SonicWALL CDP Site-to-Site Service? . . . . . . . . . . . . . . . . . . 152

Benefits of the Site-to-Site Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

How Does the SonicWALL CDP Site-to-Site Service Work?. . . . . . . . . . . 153

Preparing for the SonicWALL CDP Site-to-Site Service. . . . . . . . . . . . . . . . . . 155

SonicWALL CDP Site-to-Site Service Best Practices . . . . . . . . . . . . . . . . . 155

Administrator Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Purchasing Licenses and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Configuring the Downstream CDP Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Configuring the Upstream CDP Appliance Quota . . . . . . . . . . . . . . . . . . . . . . . 159

Removing a Downstream CDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Selecting Files for Offsite Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Viewing Backed Up Files on the Offsite Appliance. . . . . . . . . . . . . . . . . . . 160

Recovering Data From the Upstream CDP Appliance. . . . . . . . . . . . . . . . . . . . 160

Deleting Data From the Upstream CDP Appliance . . . . . . . . . . . . . . . . . . . . . . 162

Replacing the Downstream CDP Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Disaster Recovery Using the Offsite Service . . . . . . . . . . . . . . . . . . . . . . . . 163

Using Local Archiving

SonicWALL CDP Local Archiving Overview . . . . . . . . . . . . . . . . . . . . . . . . . 165

How Does Local Archiving Work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Local Archiving Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Prerequisites for Local Archiving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Creating a Local Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Verifying Local Archiving Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Ejecting the USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Restoring Client Data from a Local Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Restoring Server Applications from a Local Archive . . . . . . . . . . . . . . . . . . . . 173

Creating an Automatic Local Archive Task . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

SonicWALL CDP 6.0 Administrator’s Guide

Appendix

Help Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Troubleshooting SonicWALL CDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Appliance Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Software Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Backup and Recovery Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Recovery when RAID Fails. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Configuring SonicOS Security Services for SonicWALL CDP . . . . . . . . . . . . .182

Clearing the Enforce Host Tag Search for CFS Setting . . . . . . . . . . . . . . . .182

Setting up Security Services for SonicWALL CDP . . . . . . . . . . . . . . . . . . .183

Technical Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

Command Line Interface Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

User Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Contributors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Index

xii

SonicWALL CDP 6.0 Administrator’s Guide

Chapter 1: SonicWALL CDP Overview

Protect your network using SonicWALL CDP (Continuous Data Protection), a secure backup solution that runs continuously, archiving file and application data from assigned agents (servers, laptops or PCs intended for backup using SonicWALL CDP).

SonicWALL CDP replicates data in real time, capturing new, changed and deleted information. By storing multiple versions of each file and application revision, SonicWALL CDP can recall data from nearly any point in time.

In the event of local disaster, data can be recovered from the secure SonicWALL CDP Offsite Service.The Offsite Service is an optional service that backs up your data at a North American or European site. For more routine data recovery needs, the SonicWALL CDP appliance provides instant, onsite data recall. SonicWALL CDP works even when users are on remote laptops connected by IPsec or SSL VPN connections.

SonicWALL CDP includes an appliance, a Web Management Interface, Agent User Interface, and Offsite Service.

This section contains the following subsections, which provide an introduction to the SonicWALL CDP features and benefits:

• “What Is SonicWALL CDP?” section on page 2

• “Why Use SonicWALL CDP?” section on page 4

• “How Does SonicWALL CDP Work?” section on page 5

–

“How the SonicWALL CDP Web Management Interface Works” section on page 5

–

“How the SonicWALL CDP Appliance Works” section on page 9

–

“How the SonicWALL CDP Agent Works” section on page 9

–

“How Bare Metal Recovery Works” section on page 10

–

“How the SonicWALL CDP Offsite Service Works” section on page 10

–

“How SonicWALL CDP Local Archiving Works” section on page 11

SonicWALL CDP 6.0 Administrator’s Guide

What Is SonicWALL CDP?

SonicWALL CDP protects your network from data loss. SonicWALL CDP is a disk-based data backup and recovery system that provides protection for assigned agents, regularly preserving the latest file versions and database revisions locally, and if configured, storing full folder and full database revisions to the secure Offsite Service.

Backups are performed regularly by SonicWALL CDP, ensuring that new versions of files or application revisions are continuously updated. In addition, older versions of each file are stored, allowing recovery from multiple points in time.

SonicWALL CDP includes the following components: The SonicWALL CDP Web Management Interface, Appliance, Offsite Service, Agent User Interface and Service, Local Archive Manager, and Bare Metal Recovery.

Each SonicWALL CDP component is described below.

• SonicWALL CDP Web Management Interface—The SonicWALL CDP Web Management

Interface is a Web-based interface that provides the system administrator the ability to configure, create, and apply global policies and tasks for the SonicWALL CDP appliance. The Web Management Interface also provides initial system setting configuration for the SonicWALL CDP appliance, as well as system diagnostics, and allows for a full purge of data from the appliance. For detailed SonicWALL CDP management interface specifications, refer to the “How the SonicWALL CDP Web Management Interface Works”

section on page 5.

• SonicWALL CDP Appliance—The SonicW ALL CDP appliance is a ded icated disk backup

appliance that collects data blocks from agents for storage and for secure transmission to the Offsite Service (if configured). For detailed SonicWALL CDP appliance specifications, refer to the “How the SonicWALL CDP Appliance Works” section on page 9 and the “About

the SonicWALL CDP Appliance” section on page 14.

• SonicWALL CDP Offsite Service —The SonicW ALL CDP Of fsite Service is a subscription

service that provides protection against local disasters including theft, power surges and server crashes. Full file revisions from the SonicWALL CDP appliance are securely transmitted to the Offsite Service and stored for emergency recovery. The Offsite Service can be configured to use a North American or European data center. For detailed SonicWALL CDP Offsite Service specifications, refer to the “How the SonicWALL CDP

Offsite Service Works” section on page 10 and the “SonicWALL CDP Site-to-Site Service Overview” section on page 151.

• SonicWALL CDP Agent User Interface—The SonicWALL CDP Agent User Interface

software is installed on every agent (server, laptop or PC intended to be backed up on the SonicWALL CDP appliance), and provides individual users and system administrators the ability to configure, create, and apply local backup policies, and the ability to view backup status and recover lost data. User access privileges to the appliance using the Agent User Interface are configured by the SonicWALL CDP appliance administrator using the Web Management Interface. For more information about the SonicWALL CDP Agent User Interface specifications, refer to the “How the SonicWALL CDP Agent Works” section on

page 9 and the “About the SonicW ALL CDP Agent User Interface” section on page 71. The

SonicWALL CDP Agent User’s Guide provides detailed information about using the Agent User Interface.

• SonicWALL CDP Agent Service—The SonicWALL CDP Agent Service software is

installed automatically with the SonicWALL Agent User Interface. By running continuously in the background of each agent, the Agent Service enables backup of folders and application revisions as it performs handshaking with the appliance, transmits data, and

SonicWALL CDP 6.0 Administrator’s Guide

What Is SonicWALL CDP?

listens for Windows Event Notifications. For detailed SonicWALL CDP Agent Service specifications, refer to the “How the SonicWALL CDP Agent Works” section on page 9 and the “About the SonicWALL CDP Agent User Interface” section on page 71.

• Local Archive Manager—The Local Archive Manager is a separate application, installed

on an agent machine, that allows an administrator to archive some or all of the contents of your SonicWALL CDP appliance onto a USB device. This feature can also be used to create a portable backup that can be restored at another site that does not have a SonicWALL CDP appliance. Data can be archived to the USB device in encrypted format. For more information about local archiving, see the “SonicWALL CDP Local Archiving Overview”

section on page 165.

• Bare Metal Recovery—Bare Metal Recovery is a sep a rate, standalone application, which

provides the administrator with the option to create a hard disk image backup of information stored on a disk, including the operating system files, applications and configuration files, software updates, personal settings, documents, and other data. For detailed Bare Metal Recovery specifications, refer to the “How Bare Metal Recovery Works” section on page 10.

SonicWALL CDP 6.0 Administrator’s Guide

Why Use SonicWALL CDP?

SonicWALL CDP is a complete and reliable data protection solution that eliminates exposure to threats of data loss, using the same security technology implemented by major financial and government institutions.

Specifically developed for the business and remote office networks, SonicWALL CDP is employed in network environments with business requirements that necessitate continuous data backup. SonicWALL CDP also provides real-time, continuous data protection for laptops and remote agents connected by IPsec or SSL VPN.

Running seamlessly, SonicWALL CDP captures the most recent file and application revisions, maintaining multiple versions of each backed up file. SonicWALL CDP stores backed up data on a local SonicWALL CDP appliance for instant recovery, and if configured, to the secure SonicWALL CDP Offsite Service for protection against local disaster.

Y ou control SonicW ALL CDP, specifying which agents will use the appliance, selecting files and applications for automatic backup, and applying custom filters for non mission-critical file types.

SonicWALL CDP provides the following key features:

• Continuous Data Protection—SonicWALL CDP replicates data in real time, capturing

new, changed and deleted information. SonicWALL CDP works even when users are on laptops or other remote connections using IPsec or SSL VPN.

• Offsite Service—SonicWALL CDP Offsite Service protects businesses against power

surges, theft, server crashes and other disasters by backing up full files and full database revisions to a secure data center. The administrator can configure a bandwidth management schedule as well as adjust the synchronization interval so that backups are performed when network usage is at its lowest. You can select a North American or European data center during the appliance registration process.

• Instant Recovery—Because SonicWALL CDP utilizes an onsite appliance for data

storage, agents have instant access to old file versions and can recover data at any time. And, agents have the ability to restore their own data without help from an IT administrator.

• Multiple File Versions—Soni cWALL CD P saves multiple versions of every file, not just the

latest version. Therefore, any user on the network can instantly retrieve a previous version of a document, even after they have saved over it. SonicW ALL CDP allows recovery of data from multiple points in time.

• Security—Transmission of data to the SonicWALL CDP Offsite Service is secured by the

same 256-bit AES (advanced encryption standard) and SSL (secure socket layer) encryption technologies implemented by major financial institutions and government agencies. SonicWALL CDP also utilizes public-key encryption and digital certificates as an additional layer of protection.

• Intelligent Applications—SonicWALL CDP integrates a collection of intelligent software

applications. One such application is a backup reporting tool, which provides constant visual data backup verification. The tool places a highlighted SonicWALL stamp on each protected file so the user knows that the SonicWALL CDP is working.

• Application Support—SonicWALL CDP supports most business applications. Supported

agent applications include Outlook and Outlook Express, and supported server applications include Microsoft Exchange, Active Directory and SQL Server.

• RAID Support—Some SonicWALL CDP appliances support RAID (redundant array of

independent disks), providing additional failover protection in the event of a disk failure. The SonicWALL CDP 6080 and 5040 include RAID 5, block-level data striping with distributed parity across the drive set.

SonicWALL CDP 6.0 Administrator’s Guide

How Does SonicWALL CDP Work?

SonicWALL CDP replicates data in real time by storing multiple revisions of files and applications defined by policies and tasks set by the administrator and agents. Each element of the SonicWALL CDP works synchronously to ensure that data is protected continuously, in real time.

SonicWALL CDP includes the following major components:

• Web Management Interface

• Appliance

• Agent User Interface

• Agent Service

• Bare Metal Recovery

• Offsite Service

• Local Archiving

This section provides an overview of the SonicWALL CDP components. This section contains the following subsections:

• “How the SonicWALL CDP Web Management Interface Works” section on page 5

• “How the SonicWALL CDP Appliance Works” section on page 9

• “How the SonicWALL CDP Agent Works” section on page 9

How Does SonicWALL CDP Work?

• “How Bare Metal Recovery Works” section on page 10

• “How the SonicWALL CDP Offsite Service Works” section on page 10

• “How SonicWALL CDP Local Archiving Works” section on page 11

How the SonicWALL CDP Web Management Interface Works

The operating system inside the SonicWALL CDP appliance is called firmware. The SonicWALL CDP Web Management Interface is a Web-based interface that allows the

SonicWALL CDP administrator to configure the SonicWALL CDP appliance firmware.

SonicWALL CDP 6.0 Administrator’s Guide

How Does SonicWALL CDP Work?

The SonicWALL CDP Web Management Interface is used by the SonicWALL CDP administrator to configure local and global policies, obtain logs and reports, set email notifications and other administrative settings, configure network settings, and manage agents.

Individual agents (workstations and servers) can connect to the SonicW ALL CDP appliance and back up files and applications by running the SonicWALL CDP Agent software. Administrators can control the flow of data from the agents to the appliance(s) by using the SonicWALL CDP Web Management Interface to:

• Set local and global policies and tasks for agents

• Specify a maximum backup allotment (quota)

• Filter to include or omit specific file types

The Web Management Interface also allows the administrator to register the appliance, view and configure system and network settings, and purge data from the appliance.

After the initial set up of your SonicWALL CDP, which includes registering your SonicWALL CDP appliance on MySonicWALL, you must activate your appliance using the Web Management Interface. The Web Management Interface is used to insert the registration code or manual keyset that is obtained from MySonicWALL.

For more information about the registration and initial setup of your SonicWALL CDP appliance, refer to the SonicWALL CDP Getting Started Guide for your model.

SonicWALL CDP 6.0 Administrator’s Guide

Alert and Help Options

The alert and help options are located in the header of the Web Management Interface.

Header Description

Alert Provides a shortcut to the Activity > Error Log. Help Provides a shortcut to view Online Help.

Navigation Overview

The navigation options are located in the left pane beneath the header.

How Does SonicWALL CDP Work?

Two panels are visible:

• Status Panel: Displays the Log Out option and status of the administrator’s appliance. This

panel is located above the Navigation Menu.

• Navigation Menu: Allows the administrator to navigate the Web Management Interface.

SonicWALL CDP 6.0 Administrator’s Guide

How Does SonicWALL CDP Work?

Status Panel

The Status panel provides administrators with the login status, the name of the SonicWALL CDP appliance that the Web Management Interface is currently accessing, and the registration status of the accessed appliance.

Option Description

Log Out Logs the administrator out of the Web Management

Your Device Lists the name of the device the administrator is logged into. Status Displays the current appliance registration status.

Navigation Menu

The Navigation Menu allows the administrator to navigate the appliance features.

Interface.

Option Description

System Provides access to to view and configure system Status,

Settings, Time, Administration, Diagnostics, Registration/ Licenses, and Restart. For more information, refer to

“System Interface Overview” section on page 24.

Network Provides access to to view and configure network Settings

and Connectivity. For more information, refer to “Network

Interface Overview” section on page 43.

Policy Provides access to to view and configure Files and Folders,

Schedules, Backup Tasks, and Policies. For more information, refer to “Policy Interface Overview” section on

page 52.

Agents Provides access to to view and configure Manage and

Browse Agent Files. For more information, refer to “Agents

Interface” section on page 64.

SonicWALL CDP 6.0 Administrator’s Guide

BMR Provides access to to view and configure Bare Metal

Recovery Accounts. For more information, refer to “Bare

Metal Recovery Interface Overview” section on page 75.

Activity Provides access to to view the CDP Log, Fileset Log, and

Error Log. For more information, refer to “Activity Logs

Interface Overview” section on page 79.

Reports Provides access to to view reports pertaining to the Agent

Summary, Disk Space by File Type, Disk Space Summary, Detailed Event List, Agent Events Summary, Daily Events Summary, Schedule Backup, and reporting Configuration. For more information, refer to “Reports Interface Overview”

section on page 84.

How the SonicWALL CDP Appliance Works

The SonicWALL CDP appliance performs three main tasks: Data processing, data storage, and if configured, data transmission to the Offsite Service.

The appliance receives data blocks from the Agent Service and compares them to existing blocks in order to discover new or modified information. The appliance stores the new or modified data blocks, and if configured, securely transmits them to the Offsite Service.

How Does SonicWALL CDP Work?

The appliance is connected, using a standard CA T5 or higher Ethernet cable, to your local area network (LAN). The SonicWALL CDP appliance requir es configuration of a static IP address in order to communicate with your network, and an agent must be connected to the same LAN as the appliance to connect to it.

The SonicWALL CDP appliance communicates with the Web Management Interface, Agent Service, and, if configured, to the Offsite Service. The appliance communicates with the SonicWALL CDP Offsite Service for registration and storage using HTTPS (TCP 443), providing enhanced security and greater levels of compatibility with network perimeter devices. As a result, your network must be configured to allow HTTPS (TCP 443) communication.

To ensure that the appliance performs at its peak, it will automatically alert the administrator if it is close to reaching capacity . If the appliance is busy, or if an agent has become disconnected from the network, the agent will continue to attempt communication until a successful backup has been completed.

How the SonicWALL CDP Agent Works

The SonicWALL CDP Agent Us er Interface and Agent Service are installed at the same time. The Agent Service runs continuously in the background as a service, allowing backups of files, folders, and application revisions.

The Agent User Interface is a graphical user interface that allows users to control agent backup to and recovery from the SonicWALL CDP appliance. User access privileges to the appliance using the Agent User Interface are configured by the CDP administrator using the Web Management Interface. Users can manage backup options and restore files and application revisions from the appliance using the Agent User Interface.

The Agent Service runs in the background, handshaking with the appliance, transmitting data to the appliance, and, when using the CDP backup method on a Windows machine, listening for Windows Event Notifications to discover when data has been written to a local disk;

SonicWALL CDP 6.0 Administrator’s Guide

How Does SonicWALL CDP Work?

triggering the agent to backup the change to the SonicWALL CDP appliance. When changes have been made, the Agent Service transmits 4 KB to 64 KB data blocks (compressed if necessary) to the appliance for backup.

For more information about the SonicWALL CDP Agent User Interface, refer to the “Agents

Interface” section on page 64.

How Bare Metal Recovery Works

Bare Metal Recovery is a separate software tool that creates a disk image backup. A disk image backup includes a backup of operating systems, applications and configuration files, software updates, personal settings and other data.

To use Bare Metal Recovery with the SonicWALL CDP appliance, you use the Web Management Interface to create a user account on the appliance with the desired quota. Then you can launch the Bare Metal Recovery application and save the image to the SonicWALL CDP appliance.

Disk imaging includes images of disk partitions and track zero with the Master Boot Record (MBR). Disk partitions include files and folders (independent of their attributes), boot record, FAT (file allocation table) and root. The Master Boot Record is the code used by the BIOS to load the operating system into memory; residing on track zero of the disk.

Bare Metal Recovery disk image creation is automatic, which means files and folders do not have to be earmarked for backup. To ensure that the backup and recovery processes are streamlined, Bare Metal Recovery disk images only store hard disk parts that contain data.

Bare Metal Recovery images can be backed up directly to the SonicWALL CDP appliance with FTP. Bare Metal Recovery disk images can also be created on local hard disks, CD-R/RW, DVD+R/RW, DVD-RW, or removable media such as Firewire (IEEE-1394) and USB (1.0, 1.1, and 2.0) devices. Once created, the image can later be transferred to any other media. Lost data from the disk image can be retrieved at any time. Additionally, the disk image can be accessed as a virtual drive for browsing and extracting files.

For more information on Bare Metal Recovery, refer to the Bare Metal Recovery and Local Archiving - Workstation User’s Guide.

How the SonicWALL CDP Offsite Service Works

The SonicWALL CDP Offsite Service provides a secure server , or Port al, that stores backed up data for protection against local disaster. During registration of your SonicWALL CDP appliance, you are able to select a North American or European data center. You can also use the Web Management Interface to configure another upstream SonicWALL CDP appliance for offsite backup.

Note The SonicWALL CDP Offsite Service is offered as a subscription-based service.

Data transmitted and stored securely at either the North American or European Offsite Service is available for retrieval when onsite data has been destroyed or the onsite appliance has been rendered inoperable, enabling an enterprise to be up and running quickly after a disaster event.

Compressed, full-database and full-file (with latest revision) data blocks are encrypted and transmitted from the SonicWALL CDP appliance to the Offsite Service. Offsite Service communication uses SSL/TLS transport layer encryption, and AES application layer encryption. In the event that a local SonicWALL CDP recovery is not viable, the SonicWALL CDP administrator can recover the data from the Offsite Service using an encryption key.

SonicWALL CDP 6.0 Administrator’s Guide

How Does SonicWALL CDP Work?

Data backed up using the SonicWALL CDP Offsite Service is protected by AES (advanced encryption standard) 256-bit encryption, and can only be recovered using an AES 256-bit encryption key, set automatically and available only to the network administrator. Data stored using the Offsite Service is fully secure, as it cannot be decrypted without the key, even by SonicWALL technical support engineers.

Refer to Figure 1 for the Offsite Service data backup flow. For more information about the SonicWALL CDP Offsite Service, refer to the “SonicWALL CDP Site-to-Site Service Overview”

section on page 151.

Figure 1 Offsite Service Data Backup Flow

Agent (Client)

Offsite Service (Server)

SonicWALL CDP Appliance (Server)

Local Area Network

The agent sends data blocks (compressed as needed) to the SonicWALL CDP Appliance (local server).

The SonicWALL CDP appliance sends AES encrypted data blocks to the Offsite Service (remote server).

How SonicWALL CDP Local Archiving Works

Local archiving is a separate software tool that allows you to archive some or all of the contents of an upstream (offsite) or downstream (local) SonicWALL CDP appliance onto a USB device. This feature can also be used to create a portable backup that can be restored at another site that does not have a SonicWALL CDP appliance. Data can be archived to the USB device in encrypted format.

Remote Server

AES Encrypted Data

Local Data

The Local Archive Manager application is installed on an agent system as part of a Complete installation of the SonicW ALL CDP Agent software. For more information about Local Archiving, see the “SonicWALL CDP Local Archiving Overview” on page 165.

SonicWALL CDP 6.0 Administrator’s Guide

How Does SonicWALL CDP Work?

SonicWALL CDP 6.0 Administrator’s Guide

Supported Platforms and Deployment Requirements

Chapter 2: Initializing the CDP Appliance

This chapter provides information about the system requirements and initial configuration process for your SonicWALL CDP appliance. This chapter includes the following sections:

• “Supported Platforms and Deployment Requirements” section on page 13

• “System and Network Requirements” section on page 14

• “Requirements for Supported Applications” section on page 15

• “Registering the SonicWALL CDP Appliance” section on page 16

• “Updating and Managing the SonicWALL CDP Appliance” section on page 20

Supported Platforms and Deployment Requirements

SonicWALL CDP 6.0 is supported on the following platforms:

• SonicWALL CDP 110

• SonicWALL CDP 210

• SonicWALL CDP 5040

• SonicWALL CDP 6080

SonicWALL CDP 6.0 Administrator’s Guide

System and Network Requirements

This section provides deployment considerations for your agents (client or server) and network requirements. Table 1 lists the minimum system and network requirements.

Table 1 SonicWALL CDP Deployment Requirements

Minimum Client Requirements

Minimum Server Requirements

Network Requirements

About the SonicWALL CDP Appliance

The SonicWALL CDP appliance is a dedicated disk backup appliance that collect s data blocks from agents for storage and, if configured, for secure transmission to the Offsite Service storage location. The SonicWALL CDP series has several appliance models that range in capacity, agent support, and additional features. For the SonicWALL CDP 6.0 release, SonicWALL provides the following platforms differentiated by hard disk capacity and the recommended amount of agents:

• SonicWALL CDP 110

• SonicWALL CDP 210

• SonicWALL CDP 5040

• SonicWALL CDP 6080

• Pentium III Processor

• 450 MHZ with at least 256 MB of RAM

• 40 MB of free disk space

• Microsoft Windows 7, Windows Vista,

Windows XP

• Intel Celeron 2.0GHZ Process

• 256 MB DDR

• Microsoft 2008 Server, 2003 Server

• High speed Internet connection (Serial,

DSL, Cable, T1)

• Router or hub with wired Ethernet port

Table 2 SonicWALL CDP Hardware Features

Feature Description HDD LED

Indicates data transfer to and from the hard disk.

(Hard Disk Drive) Power LED Indicates the SonicWALL CDP appliance is powered

on.

Reset Button Allows reboot of the SonicWALL CDP appliance. Power Button Allows the SonicWALL CDP appliance to power on

(one press) or power off (10-second press).

Cooling Fan Provides optimal air circulation. AC Power Allows the SonicWALL CDP appliance to connect to

AC power using the supplied power cable.

SonicWALL CDP 6.0 Administrator’s Guide

Requirements for Supported Applications

LAN Port Allows the SonicWALL CDP appliance to connect to

your local area network.

USB Port Allows a USB device to be plugged in and used for

local archiving.

Requirements for Supported Applications

The following applications are supported for backup and restore by the SonicWALL CDP appliance:

• Microsoft Exchange

• Microsoft Active Directory and System State

• Microsoft SQL Server

• Microsoft SharePoint

Microsoft Exchange

The following versions of Microsoft Exchange are supported by SonicWALL CDP:

• Exchange 2010 32-bit, 64-bit (Service Pack 1)

• Exchange 2007 32-bit, 64-bit (Service Pack 1)

• Exchange 2003 32-bit, 64-bit

Refer to the “Backing up Microsoft Exchange” section on page 100 for more information.

Microsoft Active Directory and System State

Microsoft Active Directory is supported on the following Windows systems:

• Windows Server 2008 32-bit / 64-bit

• Windows Server 2003 32-bit / 64-bit

• Windows 7 32-bit, 64-bit

• Windows Vista 32-bit, 64-bit

• Windows XP 32-bit, 64-bit

Refer to the “Backing up System State and Active Directory” section on page 114 for more information.

See also http://technet.microsoft.com/en-us/library/cc785306%28WS.10%29.aspx.

Microsoft SQL Server

The following versions of Microsoft SQL Server are supported:

• SQL Server 2008 32-bit / 64-bit

• SQL Server 2005 32-bit / 64-bit

• SQL Server 2000 32-bit

Refer to the “Backing up Microsoft SQL Server” section on page 120 for more information.

SonicWALL CDP 6.0 Administrator’s Guide

Registering the SonicWALL CDP Appliance

Microsoft SharePoint

The following versions of Microsoft SharePoint are supported by SonicWALL CDP:

• SharePoint 2010 (Server/Foundation) 64-bit

• SharePoint 2007 (Service Pack 2) 32-bit

Registering the SonicWALL CDP Appliance

Before using the SonicWALL CDP appliance, you must register and activate it. This section contains the following subsections:

• “Registering the Appliance on MySonicWALL” section on page 16

• “Activating the SonicWALL CDP Appliance” section on page 18

Registering the Appliance on MySonicWALL

The SonicWALL CDP appliance must be registered on MySonicW ALL with the firmware license key before first use. In order to register using the Registration Code obtained from MySonicWALL, you need to configure the appliance's network settings to be able to access the Internet.

If the appliance is not Internet accessible, then you can register the serial number on MySonicWALL, copy the Manual Keyset provided there, and enter the Manual Keyset on the appliance to register instead of applying the Registration Code.

Perform the following steps to register your SonicWALL CDP appliance:

Step 1 Turn on your SonicWALL CDP appliance. Step 2 Open a Web browser on the computer you are using to manage the SonicWALL CDP and go

to <http://www.mysonicwall.com>.

Step 3 Enter your MySonicWALL account Username and Password in the appropriate fields and click

the Submit button.

Note You need a MySonicWALL account to register the SonicWALL CDP appliance.

Step 4 Navigate to My Products in the left-hand navigation bar.

SonicWALL CDP 6.0 Administrator’s Guide

Step 5 Complete the fields as described in the table below:

Field Description Serial Number Enter the serial number, found on the back or bottom of

your SonicWALL CDP appliance.

Friendly Name Enter a friendly name for your SonicWALL CDP appliance. Product Group Select a product group from the drop-down menu. This

product group is a logical collection of SonicW ALL products that are managed by a user group, defined on MySonicWALL.

Authentication Code Enter your authentication code, found on the back or

bottom of your SonicWALL CDP appliance (just below the serial number).

Registering the SonicWALL CDP Appliance

Step 6 A dialog requesting an offsite backup location appears. Select an offsite backup location from

the Location drop-down menu. If you change the offsite data backup location, the data that was saved in the previous location

is lost.

Step 7 Clic k the Register button. A confirmation appears with a Registration Code. Make a note of

the registration code.

For an appliance without Internet access, display the Manual Keyset. Y ou can copy the keyset to your clipboard and then to a file, for use when activating your SonicWALL CDP appliance.

Note The registration code or manual keyset are required for activating your SonicWALL CDP

appliance in the Web Management Interface.

SonicWALL CDP 6.0 Administrator’s Guide

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