Sonicwall AVENTAIL V10.0.2 Upgrade Guide

Secure Remote Access

This document describes the process of installing a platform update on a SonicWALL Aventail E-Class SRA appliance. The procedure is summarized here and described in more detail b elow:

SonicWALL Aventail E-Class SRA EX-Series v10.0.2

rade Guide

 Create a MySonicWALL (www.mysonicwall.com) account, if you don’t already have one. You need an account

in order to register your SonicWALL Aventail SSL VPN. Note: MySonicWALL registration information is not sold or shared with any other company.

 Register your device on MySonicWALL. Registration provides access to essential resources, such as your

license file, firmware updates, documentation, and technical support information.

 When you register, you are prompted to enter an authentication code.  Obtain your update file, install it, and verify it.

Updating a clustered pair of SonicWALL Aventail appliances is described at the end of this document. For a complete list of known issues from previous versions that are fixed in this release, see the Release Notes.

Platform Compatibility

Version 10.0.2 of the SonicWALL Aventail E-Class SRA EX-Series is supported on the following appliances:

 SonicWALL Aventail E-Class SRA EX7000  SonicWALL Aventail E-Class SRA EX6000  SonicWALL Aventail E-Class SRA EX-2500  SonicWALL Aventail E-Class SRA EX-1600  SonicWALL Aventail E-Class SRA EX-1500  SonicWALL Aventail E-Class SRA EX-750

Update Requirements

One of the following SonicWALL Aventail EX-Series platform versions must currently be installed on the appliance in order to install the update. You can import a configuration that you created with any of these releases (including the beta) into v10.0.2:

 v10.x  v9.0x  v8.9x  v8.8.x

A few notes regarding your starting point for the upgrade:  If you installed the beta version of this release (which was labeled v9.5.0), you must revert the firmware on your

appliance to one of the versions listed above before installing the production release of v10.0.2.

 The licensing scheme for the E-Class SRA EX-Series changed in v9.0x. If you are upgrading from v8.8 or v8.9

to a later version, you must obtain a new license.

 Upgrading from 9.0.x directly to 10.0.2 may fail with a mysql error. If this occurs, upgrade first to 10.0.0 and then

to 10.0.2. For more information, see Knowledge Base Article 7007

To verify the current version:

 From the main navigation menu in AMC, click System Status. Make sure that the Version number is one of the

supported version numbers listed above.

SonicWALL Aventail E-Class SRA EX-Series v10.0.2

Part number 232-001710-00_Rev_B

Upgrade Guide

Creating a MySonicWALL Account

If you don’t already have a MySonicWALL account, create one by completing an online registration:

1. In your Web browser, go to www.mysonicwall.com.

2. In the User Login section, follow the link for users who are not yet registered.

3. Enter your account information, personal information, and preferences, and then click Submit. Be sure to use a valid email address.

4. Follow the prompts to finish creating your account. SonicWALL will send a subscription code to the email address you entered in step 3.

5. When you return to the login screen, log in with your new username and password.

6. Confirm your account by entering the subscription code you received by email.

You have now created and logged into your MySonicWALL account.

Registering Your SonicWALL Aventail E-Class SRA Appliance

To register your appliance, log in to your MySonicWALL account:

1. In your Web browser, go to www.mysonicwall.com and log in with your username and password.

2. Locate your software serial number, which is printed on the back of your SonicWALL Aventail appliance.

3. Enter your serial number, and then click Next. Follow the on-screen instruction s.

4. Confirm your serial number.

5. Enter a name for this appliance.

6. If you are upgrading to v10.0.2 from v8.8 or v8.9, you must also enter an authentication code (how to find the code is described in the next section).

7. Click Register to continue.

Follow the online prompts to fill out the survey and complete the registration process.

Finding the Authentication Code for Your Appliance

Your authentication code is the hardware identifier for your appliance, and it is displayed in one or two places, depending on your appliance model:

 EX7000 and EX6000: Both your serial number and authentication code are printed on your appliance label;

they are also displayed on the General Settings page in AMC. Skip to the next section.

 EX-2500, EX-1600, EX-1500, and EX-750: Your authentication code is the same as the MAC address of the

internal (eth0) network port. If you know how to obtain the MAC address for eth0, you can supply it to the mySonicWALL.com Web site and proceed to get your license before upgrading the appliance software.

If you are not comfortable doing this, the simplest way to find the code is to first upgrade your appliance to v10.0.2, and then copy and paste it from AMC. Follow these steps to get the authentication code/MAC address of your appliance:

1. Install the v10.0.2 upgrade (see the steps in the next section, “Obtaining the Update File from

mySonicWALL.com”).

2. Click General Settings in the main navigation menu in AMC. On an appliance running v10.x, the

authentication code is shown in the Licensing area of that page: copy this code.

3. Log back in to mySonicWALL.com to retrieve your license file: select your appliance, and then paste its

authentication code into the corresponding text box.

SonicWALL Aventail E-Class SRA EX-Series v10.0.2

Part number 232-001710-00_Rev_B

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