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User Guide
VELOCITY™ CUSTOM MODELS
www.sonici.com
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Owner Information
Hearing Aid Serial Number(s):
Left: _______________ Right ______________
Hearing Aid Model(s):
Left: _______________ Right ______________
Battery Size(s):
Left: _______________ Right ______________
Memory Number
Listening Situation
1
2
3
4
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Table of Contents
Owner Information .......................................................2
Hearing Expectations ...................................................4
Your Hearing Aid ...........................................................6
The CIC Hearing Aid .....................................................7
The MC Hearing Aid .....................................................8
The ITC Hearing Aid ......................................................9
The HS Hearing Aid ......................................................10
The ITE Hearing Aid ......................................................11
Turning Your Hearing Aid On and Off ...........................12
Putting On And Taking Off Your Hearing Aid ...............13
The Volume Control ......................................................14
Removing Feedback/Squeal ........................................15
SmartTones™ ...............................................................15
Using The Program Button ..........................................16
Changing The Battery...................................................17
Using the Telephone .....................................................20
Warranty .......................................................................21
Repair ............................................................................21
Maintenance and Care .................................................22
Cleaning the Vent .........................................................24
Troubleshooting ............................................................26
Warning to Hearing Aid Users .....................................28
Get the Most from your Hearing Aid ............................29
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SONIC INNOVATIONS
Hearing Expectations
Set Appropriate Expectations
It is important that you have the right expectations
regarding your hearing aids. Hearing aids will give you
better hearing, but they are not a cure for hearing loss.
People whose expectations are too high ("I thought
they would make my hearing normal") are likely to be
disappointed and may give up.
Hearing Aids Can:
Help you hear and understand better in most •
situations.
Allow you to participate more in group •
situations and meetings.
Hearing Aids Cannot:
Give you normal hearing.•
Hearing Aids May Not:
Let you hear very soft sounds. •
Block ALL background noises–especially in •
noisy groups. Even people without hearing loss
may have difficulty hearing in the presence of
background noise.
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CUSTOM USER GUIDE
Be Patient
Unlike eyeglasses, which correct your vision as soon
as you first put them on, hearing aids need some time
for proper adjustment. It may take several weeks or
months to completely adjust to your hearing aids, so try
to be patient. During the first week or so, try different
listening situations, such as one-on-one conversations
with family and friends and conversations with two
or three people at home or in quiet settings. Also, try
having conversations in noisier places like parties,
restaurants, meetings, and outdoors. Do not forget
that some situations are simply too noisy in general—
even for people without hearing loss. So, do not get
discouraged.
Consistent use of your hearing aid is strongly
recommended. In most cases, infrequent use does not
allow you to obtain the full benefit from your aid.
The use of a hearing aid is only a part of total hearing
rehabilitation, and may need to be supplemented by
auditory training and instruction in lip reading.
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SONIC INNOVATIONS
Year of Manufacture
Brand Name
Serial Number
Manufacturer Name
Your Hearing Aid
Thank you for purchasing a Sonic Innovations hearing
aid. Sonic Innovations incorporates an advanced digital
processor for more lifelike sound. With your hearing aid,
you’ll be able to enjoy more natural everyday sound quality.
Your hearing aid has been programmed to fit your
hearing and communication needs. If you feel your
program needs to change, your hearing healthcare
provider can make changes to improve the sound.
Please review this instruction guide carefully. It contains
information on the use and care of your hearing aid. With
proper use and care, your hearing aid will improve your
connection with the world around you.
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CUSTOM USER GUIDE
The CIC Hearing Aid
Microphone
Sound Port
Battery
Compartment
Removal Cord
*Program Button
*The model shown includes a program button. Your
hearing healthcare provider will determine whether it
is necessary to include this option on your hearing aid.
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SONIC INNOVATIONS
Battery
Compartment
Sound Port
*Program Button
The MC Hearing Aid
Microphone
Air Vent
Removal Cord
*The model shown includes a program button. Your
hearing healthcare provider will determine whether it
is necessary to include this option on your hearing aid.
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CUSTOM USER GUIDE
The ITC Hearing Aid
Battery
Compartment
Sound Port
Air Vent
*Program Button
*Microphones
*The model shown includes a program button and two
microphones. Your hearing healthcare provider will
determine whether it is necessary to include any or all
of these options on your hearing aid.
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SONIC INNOVATIONS
The HS Hearing Aid
Sound Port
Air Vent
*Program Button
*Microphones
Battery
Compartment
*The model shown includes a program button and two
microphones. Your hearing healthcare provider will
determine whether it is necessary to include any or all
of these options on your hearing aid.
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CUSTOM USER GUIDE
The ITE Hearing Aid
Sound Port
Battery
Compartment
Air Vent
*Program Button
*Microphones
*The model shown includes a program button and two
microphones. Your hearing healthcare provider will
determine whether it is necessary to include any or all
of these options on your hearing aid.
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SONIC INNOVATIONS
Turning Your Hearing Aid On and Off
Your hearing aid may have one of several options to turn
it on and off. If your hearing aid has a volume control,
slowly rotate the volume control forward to turn it on. It
will click as the hearing aid turns on. To turn it off, rotate
the volume control back until it clicks off.
If your hearing aid does not have a volume control,
partially open the battery door to turn off the aid. Close
the battery door to turn the aid back on.
Your hearing aid may be programmed to alert you
with SmartTones™ that it is on or off. Your hearing
healthcare provider will tell you if this feature is
enabled. Your hearing aid may also have a “power on”
delay. This allows you to insert the aid before it is fully
active.
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CUSTOM USER GUIDE
Putting On And Taking Off Your Hearing Aid
Putting On Your Hearing Aid
Hold the hearing aid with your thumb and forefinger. With
gentle pressure on the faceplate, guide the instrument
into your ear. You may need to gently push the faceplate
with your finger for the aid to get a secure fit.
Taking Off Your Hearing Aid
Grasp the aid or removal cord with your thumb and
forefinger. Gently pull the aid out of your ear canal.
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SONIC INNOVATIONS
The Volume Control
Your hearing aid is designed to adjust to the sound
level of the environment around you. You should only
need to make small volume changes to get natural and
comfortable sound.
In order to make these small changes, your hearing
aid may have a volume control. This control allows you
to turn the volume up or down when needed. Rotate
the volume control forward to turn up the volume. To
lower the volume, slowly rotate the volume control
wheel backward. Your hearing aid may play a series of
SmartTones™ to let you know when you have reached
your best listening setting for volume.
Important
If the volume of your hearing aid is too loud or soft
when the volume control is all the way forward, talk
to your hearing healthcare provider. They may need to
make changes to your fitting program.
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CUSTOM USER GUIDE
Removing Feedback/Squeal
Your hearing aid may have the ability to address
feedback (whistle/squeal).
To remove feedback:
Make sure you are in a quiet environment.1.
Press and hold the program button on your hearing 2.
aid for four seconds until you hear tones.
Note: If you do not hear the tones, this feature is
not enabled for your hearing aid.
Remove your finger from the program button and 3.
from the vicinity of the hearing aid. You will hear
several bursts of noise.
After your hearing aid is trained you will hear the power
up tones play. Your hearing aid will return to your first
listening program.
SmartTones™
Event Tone Description
Start Up Delay A slow sequence of double beeps.
Power On A fast sequence of beeps rising in pitch.
Program Change
A sequence of beeps rising in pitch. Number of
beeps matches listening program position.
Low Battery A slow, double beep from a high to low pitch.
Dying Battery A fast sequence of beeps descending in pitch.
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SONIC INNOVATIONS
Using The Program Button
Your hearing aid may have a program button. This
button gives you the ability to choose different listening
programs. When you turn the hearing aid off and then on, it
automatically returns to program 1.
Each time you press the button, you move to the next
program. The sequence is 1, 2, 3, 4, 1...
Note
Your hearing healthcare provider may not activate all
programs.
Your hearing aid may use SmartTones™ to help you identify
which program you are using. When you select program 1
you will hear one beep, program 2 will emit two beeps, and
so on.
Your hearing aid may also have Voice Alerts to help you
identify which program you are using. When you push
the program button, the name of the program you are
switching to will be announced.
Program
SmartTone
™
1
2
3
4
1 Beep
2 Beeps
3 Beeps
4 Beeps
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CUSTOM USER GUIDE
Changing The Battery
The life of your hearing aid battery will vary depending
on your hearing program, the listening situation, and
the length of daily use. A tone sequence or Voice Alert
will tell you when the battery in your hearing aid is low.
When you hear the warning, change the battery in your
hearing aid. If the battery gets so low that it cannot
supply enough power to your hearing aid, a SmartTone™
power off sequence will play and the aid will shut off.
Place a new battery in the aid to turn it back on. If your
hearing aid is not in use, open the battery door to slow
the battery use. Always remove the battery if your aid is
not in use for long periods.
Remove the colored tab on the zinc air battery before
inserting it into the hearing aid. Insert the battery so
the “+” sign matches the “+” sign imprinted on the
battery door (see picture on page 16). Close the battery
compartment and cup your hand around the hearing
aid. A whistling or squealing sound indicates the
battery is working.
Battery Type
A zinc air battery is recommended. Depending on your
specific hearing aid, either a size #10, #312, or #13
battery is required. Your hearing healthcare provider
has listed the correct size on the first page of this
guide.
Note
Batteries are small and can be harmful if swallowed.
Keep batteries out of the reach of pets and small
children. In case of ingestion, contact your physician.
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SONIC INNOVATIONS
Important Information About Your Battery
Keep batteries out of children’s reach and discard used
batteries carefully. Care must be taken so that your
hearing aid or its accessory items are not accessible to
children. Do not change batteries in front of children
or let them see where you keep your supply. Never put
batteries in your mouth for any reason. Never let a child
obtain a battery or place it in their mouth.
Battery
Compartment
Battery
Battery Door
Plus Sign
Battery
Plus Sign
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CUSTOM USER GUIDE
Change Batteries Regularly
Below is a table designed to help you determine when
you should change the batteries. If your hearing aid is
not in use, open the battery compartment door to turn
the aid off. This will prevent battery drain. Also, your
hearing aid may be programmed with SmartTones™ or
Voice Alerts to tell you when to change the battery.
Hearing Aid Model Battery Type Change Battery Every*
CIC #10 74 - 103 hours
MC #10 68 - 99 hours
ITC #10 61 - 82 hours
#312 114 - 147 hours
HS #312 111 - 139 hours
ITE #312 111 - 143 hours
#13 209 - 253 hours
ITE-P #312 109 - 144 hours
#13 205 - 253 hours
*Approximate number of hours assuming a directional
product.
Omni-only products may provide additional wear hours.
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SONIC INNOVATIONS
Using the Telephone
If your hearing aid has a telecoil option it has the ability
to pick up only the sounds coming from a hearing aid-
compatible telephone. Your hearing healthcare provider
can program your hearing aid to take advantage of this
option. Refer to the chart on the inside cover of this
User Guide to determine the program that uses the
telecoil feature. When you have moved to the telecoil/
telephone program, place the telephone handset lightly
against your ear. Adjust the handset slightly up and/or
back to find the position that gives the best sound.
Your hearing aid may have an Auto Telephone feature,
which automatically switches to the Telephone
program when a phone is placed next to your
hearing aid. If the Auto Telephone feature does not
automatically engage, the magnetic field in your
phone may not be strong
enough. A small magnet
was included with your
hearing aid. Place the
magnet on your phone,
as shown in the
included instructions,
to improve the Auto
Telephone switching.
For devices without a
telecoil option, select the
program that is best for you
when using the telephone.
Then, position the phone lightly
against your ear as shown.
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CUSTOM USER GUIDE
Warranty
Sonic Innovations will repair any defective hearing aid
part within the period covered by your warranty. Ask
your hearing healthcare provider for details. Labor
and parts are covered by this limited warranty. If
your hearing aid malfunctions, contact your hearing
healthcare provider.
Accessory items, such as batteries, are not covered
under the warranty. Loss and damage due to misuse,
abuse, accidents, tampering, or negligence are
not covered under the warranty. If your hearing aid
malfunctions, it must be serviced by an authorized
Sonic Innovations service representative or your
warranty may be voided.
Note
Your hearing healthcare provider may charge a service
fee for processing warranty repairs.
Repair
Refer to the back cover of this booklet for the nearest
repair facility or, if you have any questions regarding
repairs, contact your hearing healthcare provider.
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SONIC INNOVATIONS
Maintenance and Care
Your hearing aid needs to be cleaned daily. You can
wipe the outside surface with a soft cloth or tissue.
Always store your hearing aid inside its case when not
in use.
Important Care Tips
Keep the hearing aid in a safe place, out of the •
reach of pets and small children.
Remove the battery when storing the hearing aid •
for long periods.
When changing the battery, work over a table •
or countertop to keep the aid and battery from
dropping.
Use a soft brush to clean difficult-to-reach areas.•
Do not drop the hearing aid.•
Do not expose to moisture or submerge in water.•
Avoid harsh temperatures, including excessive •
heat.
Avoid wearing your hearing aid while applying hair •
spray.
Consult your physician if excessive earwax, skin •
irritation, or a foreign object prevents you from
wearing your hearing aid.
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CUSTOM USER GUIDE
Wax Guards
Hearing aids feature wax guards to protect the hearing
aid from earwax. Wax guards can either be replaced
by you or by your hearing healthcare provider. Ask your
hearing healthcare provider which wax guard your
hearing aid uses. Your hearing healthcare provider will
also instruct you on the proper cleaning of the system.
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SONIC INNOVATIONS
Cleaning the Vent
The vent cleaning tool is designed to remove cerumen
(earwax) from the vent in your hearing aid. We
recommend that you clean your hearing aid in the
morning. This allows cerumen to dry overnight and to
be more easily removed from the aid.
Hold the aid in your hand with the end containing 1.
the battery door facing you.
Insert the thin plastic filament on the cleaning tool 2.
into the vent tube. (see figure 1)
Push the thin filament all the way through the vent 3.
tube to the opening on the other end.
Wipe off any cerumen that has accumulated on the 4.
tool with a tissue before pulling the filament out of
the vent tube.
Important
Do not insert the cleaning tool into any other opening
on the hearing aid. This will damage the microphone
and/or receiver in the hearing aid and void all
warranties.
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CUSTOM USER GUIDE
Removal Cord
Figure 1 - Top View
Vent Tube
Filament
Figure 2 - Bottom View
Removal Cord
Vent Tube
Filament
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SONIC INNOVATIONS
Troubleshooting
Problem Solution
No Sound
Battery may be low or dead Replace battery
Hearing aid may not be on Turn on the hearing aid
Sound port may be blocked Clear sound port or contact
hearing healthcare provider
Volume may be turned down Move Volume Control wheel
forward
Start up delay is on Wait a few seconds for device to
turn on
Not Loud Enough
Battery may be low or dead Replace battery
Sound port may be blocked Clear the sound port or contact
hearing healthcare provider
Hearing aid may be loose Remove and reinsert your aid
You may have excessive ear wax Contact hearing healthcare
provider
Volume may be turned down Move Volume Control wheel
forward
Whistling, Feedback
You may have excessive ear wax Contact hearing healthcare
provider
Hearing aid may be loose Remove and reinsert your aid
Hearing aid may not be sized
properly
Contact hearing healthcare
provider
Vent plug may be removed Contact hearing healthcare
provider
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CUSTOM USER GUIDE
If you are having trouble with your hearing aid, check
this guide to quickly find a possible solution:
Problem Solution
Sound is Distorted, Not Clear
Battery may be low or dead Replace battery
There may be poor battery
contact
Contact hearing healthcare
provider
Hearing aid may need
reprogramming
Contact hearing healthcare
provider
Intermittent Sound
Battery may be low or dead Replace battery
Sound port may be blocked Clear sound port or contact
hearing healthcare provider
There may be poor battery
contact
Contact hearing healthcare
provider
Too Much Bass
Vent may be plugged or blocked Clean vent or contact hearing
healthcare provider
Hearing aid may need
reprogramming
Contact hearing healthcare
provider
Static Noise
Battery may be low or dead Replace battery
There may be poor battery
contact
Contact hearing healthcare
provider
You may be close to
electromagnetic fields (such as
digital or cellular telephones)
Move away from the field
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SONIC INNOVATIONS
Warning to Hearing Aid Users
Consult your physician if excessive earwax, skin
irritation, or a foreign object prevents you from wearing
your hearing aid.
Always remove the aid while undergoing any kind of
electromagnetic treatment such as X-Rays, Magnetic
Resonance Imaging (MRI), Computerized Axial
Tomography (CAT), Electroencephalogram (EEG),
Electrocardiogram (EKG), Short Wave Diathermy, or
other electrical or magnetic treatment.
Other types of radiation (burglary alarms, room
surveillance systems, radio equipment, mobile
telephone, etc) will not damage the hearing aid. They
could, however, momentarily affect the sound quality or
create strange sounds in the hearing aids.
Do not wear the hearing aids in mines or other
explosive areas, unless those areas are certified for
hearing aid use.
Keep the hearing aids away from children under the
age of 3 since they contain small parts which may
present a choking hazard.
Special care should be exercised in selecting and
fitting a hearing aid whose maximum sound pressure
level exceeds 132 decibels because there may be risk
of impairing the remaining hearing of the hearing aid
user.
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CUSTOM USER GUIDE
Get the Most from your Hearing Aid
Consistent use of your hearing aid is strongly
recommended. In most cases, infrequent use does not
allow you to obtain the full benefit from your aid.
Your hearing healthcare provider can also assist you in
other hearing improvement techniques. The use of a
hearing aid is only part of hearing rehabilitation. Your
hearing aid may need to be supplemented by auditory
training and instruction in speech reading. No hearing
aid completely restores normal hearing.
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SONIC INNOVATIONS
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CUSTOM USER GUIDE
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SONIC INNOVATIONS
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Sonic Innovations GmbH
9. Stock
Mexikoring 33
22297 Hamburg Germany
+49 (40) 61 1075
Sonic Innovations, Inc.
2795 East Cottonwood Parkway, Suite 660
Salt Lake City, Utah 84121
United States of America
(888) 678-HEAR (4327)
Australia:
1800 807 022
3 Unley Rd
Parkside
South Australia
5063
Canada:
800-667-7664
920 Industriel Blvd
Terrebonne
Quebec
J6Y 1X1
Canada
Austria:
+43 34 52 848 21
Sailergasse 14
Leibnitz
8430
Austria
Switzerland:
41564646666
Neuengasse 21
CH-3011 Bern
Switzerland
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4001338.A
www.sonici.com
© 2008 Sonic Innovations, Inc. All rights reserved.
This booklet must be accompanied by supplement
4001341 in the U.S.A.
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