Sonic SoundGate User Manual

www.sonici.com

SoundGate User Guide

03

Table of Contents

Package Contents  06

Warnings and Safety Guidelines  08

Introduction 12

SoundGate Overview 13

Getting Started 14

Charging the battery 14

Battery indicator 15

Battery life 16

SoundGate Wireless Ranges 17

SoundGate – Instrument range 17

Bluetooth® – SoundGate range 19

Wearing Options 20

Operating the SoundGate 24

Key lock 24

Key functions 25

Audio streaming 26

04

05

Using SoundGate for Audio Streaming 27

Bluetooth® 27

Bluetooth® key 28

Pairing to a Bluetooth® device 29

Stored Pairings 30

Connecting to Bluetooth® devices 32

How to Use With a Mobile Phone 34

How to Listen to Music/Audio 38

Resetting the SoundGate 42

Use as a Remote Control 43

Visual Indicators 44

Maintenance 48

Troubleshooting 50

International Warranty 60

Radio Communication 61

Declaration of Conformity 63

Prevention of Waste Electrical
and Electronic Equipment (WEEE) 64

06

Package Contents

SoundGate

Charging unit USB charging cable

Neck strap

07

Music/audio cable

User Guide

www.sonici.com

SoundGate User Guide

08

Warnings and Safety Guidelines

• SoundGate is not a toy and should be kept away from
infants and small children.

• SoundGate should not be used in an aircraft unless
specifically permitted by the flight personnel.

• SoundGate should not be operated in explosive
environments such as mines.

• For safety reasons the neck strap should never be
tied together or used for children weighing less than
24 lbs/11 kg.

• Interference can also be caused by power lines
disturbances, airport metal detectors, electro­magnetic fields from medical devices, radio signals
and electrostatic discharges.

• Although unlikely, the digital inductive signals
transmitted by the SoundGate could potentially
interfere with medical devices such as pace makers.
As a precaution, we advise pacemaker recipients not
to carry and use the SoundGate in a breast pocket or
around the neck. In this case we recommend its use
as remote control operated from a trouser pocket or
purse.

09

• The safety of using the SoundGate with the auxiliary
input cable is determined by the external signal
source. Connect only to mains-operated equipment
in compliance with IEC-60065, IEC-60601 or equiva­lent safety standards.

• The safety of recharging batteries with the USB
connector is determined by the external equipment
which should be UL approved or comply with
equivalent safety requirements.

• Never expose SoundGate to excessive heat in ovens,
microwaves, or by burning since it may explode and
cause serious injury.

• Stop using SoundGate if you find it disruptive or
distracting while operating any type of vehicle or
performing any other activity that requires your full
attention.

10

In addition to the Bluetooth® transmitter, the
SoundGate contains a radio transmitter using short
range magnetic induction technology working at

3.84 MHz. The magnetic field strength of the trans­mitter is <– 15 dBμA/m @ 10 m.

The emission power from the SoundGate is below
inter national emission limits for Human Exposure. For
comparison, the radiation of the SoundGate is less than
unintended electromagnetic radiation from hair dryers,
electric shavers etc. The SoundGate complies with
inter national standards concerning electromagnetic
compatibility.

11

12

Introduction

The SoundGate provides a wireless connection
between your hearing instruments and various audio
sources, allowing your hearing instruments to work
like wireless headphones. The SoundGate uses
Bluetooth

®

to connect to electronic media and is
compatible with most Bluetooth®-enabled sound
sources.

If you wear two hearing instruments, the SoundGate
transmits to both simultaneously. Using SoundGate
with your hearing instruments gives you the following
possibilities:

• Hands-free mobile phone conversation

• Sound or music from radio, computer, MP3 player,
etc. connected with an audio cable to the SoundGate

• Wireless sound reception from television equipped
with a Bluetooth

®

transmitter

• Remote control of volume and program changes in
your hearing instruments

• Wireless communication with a land-line telephone
equipped with a Bluetooth

®

phone adapter

13

Volume control
and program change

Phone

Music/Audio key

Bluetooth® key

Battery indicator

Microphone

Key lock

Jack connector
for audio input

Mini USB connector
for charging the battery

SoundGate Overview

14

Getting Started

The SoundGate contains a rechargeable battery.
Before you can use your SoundGate the battery must
be fully charged.

Charging the battery

The SoundGate should be charged every night to
ensure battery life for several hours of operation the
next day.

There are three ways to charge the SoundGate:

1. Connect the charger unit to the mini USB connector
on the SoundGate. Then plug
the power cord into a wall
socket.

2. Connect the USB charging cable
to the mini USB connector on
the SoundGate. Connect the
other end to a USB port of your
computer.

3. When using the SoundGate in
a vehicle, you may connect the
USB charging cable to a
commercially available 12 V
car USB adapter.

15

Battery indicator

The battery indicator shows a steady red light
when the battery is low (about 20 minutes left).

The battery indicator will start blinking when
the battery is close to empty (about 5 minutes
left).

Recharging the battery takes approximately
4 hours. When charging the battery, the
indicator blinks green. When fully charged, the
battery indicator lights steady green.

16

Battery life

The battery life of the SoundGate depends on the
usage. The table shows the maximum time the
fully-charged battery will run without recharging for
different functions.

Use Battery life

Talking on mobile phone up to 5 hours

Listening to music/audio with
wired connection

up to 6 hours

Stand-by with Bluetooth

®

on up to 50 hours

Turning off Bluetooth

®

will result in prolonged battery

life.

Important notice

The rechargeable battery should not be drained
completely. Keeping the battery fully charged will
prolong its life. You cannot replace the battery yourself.
Return the unit to your hearing care provider for
service, if necessary.

17

SoundGate Wireless Ranges

SoundGate

Instrument range

The SoundGate has a digital wireless transmitter built
in that automatically streams information to your
hearing instruments.

When the SoundGate is streaming audio, the range to
the hearing instruments is approximately 20 inches
(0.5 meter). The range could be reduced by metal
objects and strong magnetic fields. Always wear the
neck strap antenna.

SoundGate
Instrument range

18

SoundGate to hearing instruments:
20 inches (0.5 meter) range. When the SoundGate is
used as a remote control only or is on “standby”
(ready for incoming phone calls) the range is up to
40 inches (1 meter).

FL_ILLU_MNR_Basic

FL_ILLU_MNR_Basic

19

Bluetooth® SoundGate range

The SoundGate has a built-in Bluetooth® receiver that
can be manually turned on and off. Bluetooth® is used
to communicate and send audio signals from external
sound and communication devices to the SoundGate.

The wireless range from a mobile phone to the
SoundGate is 33 feet (10 meters) in an open space.
TheBluetooth® range is reduced by objects between
the SoundGate and the mobile phone. The range also
depends on the quality of the antenna of the other
device.

20

Wearing Options

For phone calls or audio streaming, always use the
neck strap with the SoundGate. This strap has a
built-in antenna to ensure an uninterrupted wireless
connection.

Hands free
with neck strap

Purpose:
mobile phone, music,
PC, stand-by, remote
control etc.

21

Stand-by is when the SoundGate is not being actively
used. In this situation the unit can be in your pocket and
still allow you to receive phone calls.

Hand held

Purpose:
waiting for mobile
phone calls

In the pocket

Purpose:
remote control and
stand-by

22

Important notice

For safety reasons and to prevent injury, the neck strap
will automatically break if it gets caught in something.
Do not modify the neck strap in any way, such as tying
a knot to shorten the length. If a neck strap breaks, it
cannot be repaired. Consult your hearing care provider
for a replacement.

Clip-on accessory

A neck strap for wearing the SoundGate hands-free is
included.

The clip is attached by pressing onto the back of the
unit, aligning the two points of attachment. Use a finger
nail to remove or replace the clip.

23

Microphone

The microphone in the SoundGate is active only during
a phone call. In all other situations the microphone is
turned off.

During phone communication, the SoundGate
microphone must be placed 4 – 12 inches (10 – 30 cm)
from your mouth in order to ensure optimum sound
quality for the person you are talking to.

Microphone

24

Operating the SoundGate

• The SoundGate can be kept in a pocket when not in
use, still ready to receive a phone call.

• When outdoors, the microphone should be protected
against the wind.

• The microphone is sensitive to mechanical noise
(hand ling, knocking and scratching). Make sure that
the unit remains still during a phone conversation.

Key lock

To prevent accidental key presses, the SoundGate can
be locked. The key lock is not an ON/OFF function. The
key lock slider is on top of the SoundGate marked with
the padlock symbol.

Unlocked Locked

25

The SoundGate can still accept a call from a mobile
phone when the keys are locked. All keys will then be
active until the call is ended.

If you try to operate the SoundGate while the keys are
locked, the buttons will flash to indicate the locked
mode.

Keys functions

Some of the SoundGate keys have multiple functions
depending on the amount of time the keys is pressed.
The duration of key presses is defined as:

Key press definitions Duration

Short Less than 1 second

Long

Approximately
2 seconds

Very long More than 6 seconds

26

Audio streaming

The SoundGate and a set of hearing instruments is a
secure system. The hearing instrument will only accept
audio streaming from the SoundGate to which they are
linked. Linking has been done by your hearing care
professional. This ensures that other hearing
instruments cannot intercept phone calls or audio from
your SoundGate.

Note: Audio streaming is one-way communication from
the SoundGate to the hearing instruments.
Whenaudiostreaming is stopped, the SoundGate
instructs the hearing instruments to release the
controls and resume normal operation.

27

Using SoundGate for Audio Streaming

SoundGate uses audio streaming to connect your
hearing instruments to a mobile phone or to other
audio sources such as computers and MP3 players.

Bluetooth

®

Bluetooth® is the wireless application that connects
external wireless audio sources to the SoundGate.
Bluetooth® is used in many electronic devices. To see
whether an electronic device has a built-in Bluetooth®
function, look for the Bluetooth® symbol:

28

Bluetooth® key

The Bluetooth® function must always be turned ON
when you expect to communicate with your Bluetooth®
devices. The Bluetooth® key operates as follows:

Short
press
(1sec.)

A short press will turn the

Bluetooth® function ON.

The rim light around the button
will light for a few seconds.

Long
press
(2sec.)

A long press will switch the

Bluetooth

®

function OFF.

29

Pairing to a Bluetooth® device

Before using the SoundGate with a Bluetooth® mobile
phone or other Bluetooth®-enabled audio sources, the
SoundGate must be paired to the device. This means, a
secure relationship is established between the two
units, enabling them to identify each other and
communicate whenever they are turned on and within
range of each other.

The SoundGate needs to be paired only once with each
Bluetooth® enabled device. Pairing is done by putting
both units (i.e. the SoundGate and the device) into
pairing mode. Units within range will automatically
search for and find each other.

30

Prepare
Bluetooth®
device

Refer to the manual of the mobile
phone or audio device and prepare for
Bluetooth® as instructed.

Set
SoundGate
into pairing
mode

Press the Bluetooth

®

key for at least
7 seconds until the blue light flashes
rapidly.

Pairing mode is active for 120 seconds.
Pairing can be cancelled with a long
press on the Bluetooth® key.

Activate
pairing on the
Bluetooth

®

device

Activate pairing on the device. The
device will search for active Bluetooth®
sources and when it has found the
SoundGate, ”SoundGate 1.4” will
appear in the device display.

Stored Parings

31

Enter
pin code

The SoundGate code is 0000. Once
entered, the device should be paired to
the SoundGate. (The device may
require that you manually activate the
connection by selecting “Connect” in
the display menu.)

The SoundGate may be paired with up to 8devices at
the same time, however it can only stream one signal
at a time. When the maximum is reached, the
SoundGate will start to overwrite the oldest pairings.

If you want to clear all stored pairings in the
SoundGate, press and hold the Bluetooth

®

key and the
Volume up key at the same time for more than
10 seconds.

32

Connecting to Bluetooth® devices

Whenever the Bluetooth® function in the SoundGate or
in the external audio source has been turned off, the
devices must find and connect to each other again
when turned on.

Reconnection tip

Normally, two paired Bluetooth® devices will find each
other when turned on. If the devices do not connect
automatically, they must be connected manually.
Always turn on your mobile phone before turning on
the Bluetooth® function in the SoundGate.

Refer to the manual of the mobile phone or audio
source for detailed instruction on how the device
connects and how connecting can be manually
operated.

33

Out of range handling of Bluetooth

®

If the SoundGate is brought out of the Bluetooth® range
of the mobile phone, the connection will be
momentarily lost. Normally, the devices will
re-connect when they are inside the Bluetooth® range
again. If the Bluetooth® connection is lost during a
phone call, the phone will hang up or transfer the call
from the SoundGate to the mobile phone. If the
Bluetooth® connection to an audio/music player is lost
while streaming, the audio streaming will stop and
must be started again when the devices are inside their
Bluetooth® range again.

34

Answer
incoming
phone calls

Bluetooth® function must be active
(Bluetooth® key light fading slowly).
When your mobile phone rings, the
phone key will blink green. You will
also hear a ringing tone in your hearing
instruments. Press the phone key on
the SoundGate to answer the call. The
phone key now lights steady green.

When talking Speak into the microphone of the

SoundGate (optimal distance is
12 inches / 30 cm).

How to Use With a Mobile Phone

Your hearing instruments and the SoundGate work
together like a wireless Bluetooth

®

headset. If you have
two hearing instruments you will hear phone conver­sations in both ears. In noisy environments it may be
necessary to position the SoundGate closer to your
mouth.

35

When in a call, a long press on the
phone key transfers the control back to
the mobile phone. This is indicated by
the phone key blinking. A subsequent
long press returns control back to the
SoundGate.

Such call transfers usually have to be
acknowledged/accepted on the mobile
phone.

Hanging up
the phone

A short press on the phone key will end
the call. The control will be transferred
back to the cell phone. The green light
will turn off.

Make a call Use your mobile phone to make a call

as you normally would. When the call
goes through, talk into the SoundGate
microphone – do not press the phone
key.

36

Adjust volume Use the key volume/program key.

Press up or down until the volume in
the hearing instruments is
comfortable.

Turn hearing
instrument
microphones
ON/OFF

Press the volume/program key up or
down for 2 seconds.

When the hearing instrument
microphones are ON, both the
streamed audio and the
environmental sounds can be heard.

Optional When not using the SoundGate for

several hours, consider turning
Bluetooth

®

off (press 2 seconds).
This will help to maximize the life of
the rechargeable battery.

Recharge the SoundGate when it is
no longer in use.

37

Mobile phone issues

After successful pairing, a symbol should appear in the
mobile phone display, indicating that a headset is now
connected to the phone and that the phone can only be
used via the SoundGate.

Different phones have different behavior when used
with SoundGate. If a problem occurs in the connection
between your mobile phone and the SoundGate, you
should consult your mobile phone manual for detailed
troubleshooting.

Mobile phone sounds

Some mobile phones will try to send their ringing
tones, key-press tones or keyboard lock tone to any
connected headset over the Bluetooth® connection. In
mobile phone manuals, this is normally called "In-band
ringing".

If the mobile phone is configured to stream keyboard
tones over the Bluetooth® connection, the mobile
phone will, when operated, interrupt any ongoing audio
streaming and will force the hearing instruments to
switch programs.

It is strongly recommended to disable the key-press
tones on your mobile phone.

38

How to Listen to Music/Audio

The SoundGate provides a link between your
hearing instruments and many different audio
sources, and allows you to use your hearing
instruments as wireless headphones.

There are two ways to connect an audio
source through the SoundGate:

• by wired input to the micro jack

• by a wireless Bluetooth

®

connection

Before streaming audio, you must place the SoundGate
inside the wireless range of your hearing instruments.
Always use the neck strap antenna. Audio streaming
can be activated independently of the program you
have selected in your hearing instruments.

39

Connecting to wired audio input

Use the audio cable and connect the larger plug end to
the audio source you want to listen to and the smaller
plug end to the SoundGate micro jack as shown.

Linking to a Bluetooth

®

audio source

The Bluetooth® function between the SoundGate and
the audio source must be paired so the two devices can
connect and work together. Please follow the pairing
instructions on page 29.

40

To listen to a Bluetooth® audio source

• First turn on the Bluetooth

®

function of the

SoundGate

• Then turn on the Bluetooth

®

enabled audio source

• The SoundGate and audio source must be inside
their Bluetooth

®

range

• Press the music/audio key to start streaming

• If more than one Bluetooth

®

audio source is present

e.g. two Bluetooth

®

stereo devices, the SoundGate
will only stream one of them. Manual switching
between two Bluetooth® sources is made by a long
press of the music/audio key.

41

Listening to
music or
audio

A long press on the music/audio key
will start audio streaming from the
paired audio source. The orange rim
around the key lights up and the music
or audio starts.

An incoming phone call will play the
ringing tone along with the audio.
A short press on the phone key will
accept the phone call and override the
audio streaming.

Stop the
music/audio

A short press on the music/audio key
will stop the audio streaming from the
active source. The orange rim around
the key will turn off.

Optional When the SoundGate will not be in use

for several hours, consider turning the
Bluetooth

®

off (press 2 seconds). This
will help maximize the life of the
rechargeable battery. Recharge the
SoundGate when not in use anymore.

Music/audio key

The table shows how to use the SoundGate for all types
of audio streaming.

42

Resetting the SoundGate

If the SoundGate halts in a non-functional mode, it can
be reset. To reset the SoundGate, press the phone key
for 10seconds. All rim lights will flash shortly to
indicate that a reset has been made. Note that all
pairings to external Bluetooth

®

devices stored in the

SoundGate will still remain!

43

Use as a Remote Control

The SoundGate can be used as a remote control with
the hearing instruments to operate the volume up and
down and to switch backwards and forwards in the
program cycle.

Adjust
volume

A short press adjusts the volume level
up or down in the hearing instruments.
If you have 2 hearing instruments, the
volume is adjusted in both instruments
simultaneously.

Change
program

Press and hold up or down for
2 seconds to go forwards or backwards
in the listening program cycle.

Note: This is only possible if the
hearing instruments are configured for
multiple listening programs.

During audio streaming, it is not
possible to shift to another program.

44

Light Action When? Why?

Phone Blinking GREEN Phone ringing SoundGate paired and connected to mobile phone

Steady GREEN Active phone call

No light No active calls

Audio Steady ORANGE Streaming is on

Connection is established – the Bluetooth
connection is present

No light Streaming is off

Slow flash ORANGE
light (fade) until
audio is re-activated

Streaming is
pending

Audio connected from wired music player

Bluetooth®Slow pulsing BLUE

light

Bluetooth® is turned
on

Fast BLUE blinking
light

Pairing

Pairing is activated

No light Bluetooth® is turned

off

Visual Indicators

The following table is a quick summary of the light
indicators on the SoundGate.

45

Connection is established – the Bluetooth® or wired
connection is present

Audio connected from wired music player

Pairing is activated

46

Light Action When? Why?

Battery
low

Steady RED Battery low ~ 20 minutes left

Blinking RED Battery very low ~ 5 minutes left

Battery
charging

Blinking GREEN Battery charging USB cable connected to the charging unit and to the

SoundGate

Constant GREEN
light

Battery fully charged

Backlight Constant light for

10seconds

A key pressed

Key lock OFF

5 short blinks in one
second

A key pressed Key lock ON

47

SoundGate

Key lock OFF

48

Maintenance

The SoundGate requires a minimum amount of
maintenance. It should be regularly wiped with a dry or
slightly damp cloth.

The microphone opening and the connectors for audio
input and charging must be kept free of dirt or debris.
The dedicated cleaning brush for your hearing
instruments can be used to clean these areas.

The SoundGate and the neck strap must never be
washed or immersed into water or other liquids.

Do not drop the SoundGate, especially onto hard
surfaces.

The SoundGate is sealed and cannot be opened. If
problems occur which cannot be solved by following
the guidelines in the trouble shooting section, you
should consult your hearing care professional.

49

Your SoundGate must never be exposed to extreme
heat e.g. left inside a parked car in the sun. Avoid
exposing the SoundGate to moisture e.g. steam baths,
showers or heavy rain. Do not dry the SoundGate in
microwave or any other ovens. Do not use cleaning
chemicals or alcohol on the SoundGate.

50

Pairing Problem Solution

My SoundGate will
not enter Bluetooth®
pairing mode

The SoundGate key lock is
activated.

Deactivate the key lock located on top of the
SoundGate. When the slider reveals a GREEN label,
the keys can be operated.

The SoundGate is out of power. Recharge the battery.

My phone is not
finding the
SoundGate

The SoundGate is outside the
range of your phone.

Move the two devices closer together and re-attempt
pairing.

The SoundGate is already
connected to other Bluetooth®
devices that are active and
within its range.

Make sure that all other nearby Bluetooth
that have previously been paired to the SoundGate are
turned OFF before you repeat the pairing process.

Pairing was
unsuccessful

The SoundGate is not in the
pairing mode when your phone
is trying to pair with it.

The SoundGate’s pairing mode is active for
120 seconds. If the pairing is not completed within
this time, repeat the pairing process again.

The wrong passcode was
entered.

Repeat the pairing process and ensure that you enter
the passcode: 0000 (four zeroes) into your phone.

Troubleshooting

51

Deactivate the key lock located on top of the
SoundGate. When the slider reveals a GREEN label,
the keys can be operated.

Move the two devices closer together and re-attempt
pairing.

Make sure that all other nearby Bluetooth® devices
that have previously been paired to the SoundGate are
turned OFF before you repeat the pairing process.

The SoundGate’s pairing mode is active for
120 seconds. If the pairing is not completed within
this time, repeat the pairing process again.

Repeat the pairing process and ensure that you enter
the passcode: 0000 (four zeroes) into your phone.

52

Phone Problem Solution

The phone key does
not blink when the
phone is ringing and
there is no ringing
indication in the
hearing instruments

The Bluetooth® is off in the
phone and/or in the
SoundGate.

Ensure that the Bluetooth
please refer to your phone’s user guide.

The phone and SoundGate are
disconnected from each other.

Ensure Bluetooth
Bluetooth key light does not fade in and out, it is OFF.
Press the Bluetooth
turn Bluetooth

Reconnection can be accomplished in three ways:

1) Turn SoundGate´s Bluetooth

2) Turnoff your phone or SoundGate’s Blue tooth
Reconnection is now accomplished by turning on
your phone first and then your SoundGate’s
Bluetooth

3) From the phone’s Bluetooth
SoundGate as the “active device”.

The SoundGate is not paired to
the mobile phone.

Follow the pairing process described on page 29.

53

Ensure that the Bluetooth® is ON in the phone –
please refer to your phone’s user guide.

Ensure Bluetooth® is ON in the SoundGate. If the
Bluetooth key light does not fade in and out, it is OFF.
Press the Bluetooth® key light for 2 to 3 seconds to
turn Bluetooth® ON.

Reconnection can be accomplished in three ways:

1) Turn SoundGate´s Bluetooth® OFF, then ON.

2) Turnoff your phone or SoundGate’s Blue tooth®.
Reconnection is now accomplished by turning on
your phone first and then your SoundGate’s
Bluetooth®.

3) From the phone’s Bluetooth® menu select the
SoundGate as the “active device”.

Follow the pairing process described on page 29.

54

Phone Problem Solution

The phone key does
not blink when the
phone is ringing and
there is no ringing
indication in the
hearing instruments

The SoundGate is out of power. Recharge the battery.

The Bluetooth® connection
between the SoundGate and
your phone is unsteady.

Sonic cannot guarantee compatibility with every
Bluetooth product on the market. If both products are
Bluetooth
communicate is high but some incom patibilities may
still exist.

The phone key is
blinking when the
phone is ringing but
Ihear no ring
indication in the
hearing instruments

The SoundGate is out of range. Make sure that the SoundGate is kept within 20inches

(50 cm) of the hearing instruments. For optimum
performance use the neck strap antenna.

The audio in the
hearing instruments
drops out

The SoundGate is out of
Bluetooth® range. The neck
strap antenna is not mounted to
the SoundGate.

Make sure that the SoundGate is kept within 30feet
(10 m) of the phone. This range is reduced significantly
indoors with lots of obstacles (walls, furniture) and it
is also phone dependent.

The SoundGate is out of range. Wear the SoundGate with the neck strap to prevent

drop outs.

55

Sonic cannot guarantee compatibility with every
Bluetooth product on the market. If both products are
Bluetooth® certified, the likelihood that they will
communicate is high but some incom patibilities may
still exist.

(50 cm) of the hearing instruments. For optimum
performance use the neck strap antenna.

Make sure that the SoundGate is kept within 30feet
(10 m) of the phone. This range is reduced significantly
indoors with lots of obstacles (walls, furniture) and it
is also phone dependent.

drop outs.

56

Phone Problem Solution

The other party has
difficulties hearing
me on the phone

The SoundGate’s microphone
does not pick up your voice
clearly.

Talk straight into the microphone. Be careful not to let
the SoundGate rub against clothes or other material
during calls.

I have difficulties
hearing the other
party on the phone
in noisy
environments

Environmental sounds disturb
speech understanding.

Turn the hearing instrument microphones off by
pressing the volume/program key up or down for 2 to
3 seconds. Be careful not to turn off the hearing
instruments’ microphones in traffic!

The phone call does
not go through when
the phone key is
pressed

You may be pressing the phone
key too long when you are
answering a call. The call will
be rejected.

To accept a call make a short press
(lessthan1 second).

I hear multiple beeps
in my hearing
instruments while
operating my phone

The key press tones feature
may be activated in your phone.

Deactivate key press tones on your phone.

57

Talk straight into the microphone. Be careful not to let
the SoundGate rub against clothes or other material
during calls.

Turn the hearing instrument microphones off by
pressing the volume/program key up or down for 2 to
3 seconds. Be careful not to turn off the hearing
instruments’ microphones in traffic!

To accept a call make a short press
(lessthan1 second).

Deactivate key press tones on your phone.

58

Wired audio Problem Solution

No audio in the
hearing instruments

Audio source needs to be
turned ON.

Turn hearing instrument microphones off by pressing
the volume/program key up or down for 2 to
3 seconds. Be careful not to turn off the hearing
instruments’ microphones in traffic!

Volume is too
low/high

Volume needs to be adjusted on
the audio source.

Adjust volume on the audio source to a level that suits
you when using the SoundGate.

SoundGate does not
work even while
charging

The battery is drained
completely.

The SoundGate needs to charge for at least
20  minutes before it can operate. For optimal battery
life avoid draining the battery completely.

When I press a key
on the SoundGate,
nothing happens

The keys are locked to prevent
accidental button activation.

Deactivate the key lock located on top of the
SoundGate. When the key locks slider reveals a
GREEN label, the keys can be operated.

When I turn the
microphones off, the
volume changes

The volume changes to the
default level.

This is by design.

59

Turn hearing instrument microphones off by pressing
the volume/program key up or down for 2 to
3 seconds. Be careful not to turn off the hearing
instruments’ microphones in traffic!

Adjust volume on the audio source to a level that suits
you when using the SoundGate.

The SoundGate needs to charge for at least
20  minutes before it can operate. For optimal battery
life avoid draining the battery completely.

Deactivate the key lock located on top of the
SoundGate. When the key locks slider reveals a
GREEN label, the keys can be operated.

This is by design.

60

International Warranty

The Sonic SoundGate has a limited warranty, covering
defects in materials and workmanship. This warranty
covers the SoundGate itself, but not accessories such
as charger units, cables, etc. This warranty becomes
invalid if a defect is a result of misuse or maltreatment.

This warranty is void if non-authorized personnel have
repaired the SoundGate. Please review the warranty
card with your hearing care professional and make
sure that your warranty card is completed.

61

Information to the User Regarding the
Radio Communication Part of the Device

Sonic Innovations, Inc.
SoundGate

FCC ID ZTOSGATE1
IC: 9799A-SGATE1

Statement of compliance:
This device complies with part 15 of the FCC Rules and
RSS-210 of Industry Canada. Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,

including interference that may cause undesired
operation.

This Class B digital apparatus complies with Canadian
ICES-003.

Note:
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
interference in a residential installation.

62

This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and
receiver.

• Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.

• Consult the dealer or an experience radio/TV
technician for help.

Caution:
Changes or modifications not expressly approved by
Sonic Innovations, Inc. could void the user’s authority to
operate the equipment.

63

Declaration of Conformity

This Class I medical device is in conformance with the
essential requirements of the Directive 93/42/EEC of
the Council of the European Communities concerning
medical devices, MDD. The radio communication part
of the device complies with the essential requirements
of the Directive 1999/5/EC of the European Parliament
on radio equipment and telecommunications terminal
equipment, R&TTE. It operates as an inductive
application in a harmonized frequency band according
to the Commission Decision 2008/432/EC and may be
used in all member states of the EU and EFTA. This is
certified by applying the following marking:

64

Prevention of Waste Electrical
and Electronic Equipment (WEEE)

This device contains electronic components. Therefore
the Directive 2002/96/EC of the European Parliament
on waste electrical and electronic equipment applies.
The device was put on the market after the directive
came into force. This is indicated by applying the
following marking:

65

Notes

66

Notes

67

Notes

68

02.12 /4001549

www.sonici.com

World Headquarters

Sonic Innovations, Inc.

2501 Cottontail Lane
Somerset, NJ 08873 USA
[phone]

Canada

Sonic Innovations Canada Ltd.

920 Industriel Blvd.
Terrebonne, Quebec
J6Y 1X1 Canada
[phone]

Australia

Sonic Innovations Pty Ltd.

3 Unley Road
Parkside, SA 5063
Australia
800 807 022 (Within Australia)
[phone] (Outside Australia)

International

Sonic AG

Morgenstrasse 131B
3018 Bern, Switzerland
[phone]

France

Sonic France

37/39, rue J.B. Charcot – BP 314
92402 Courbevoie Cedex, France
[phone]

Sonic AG

Morgenstrasse 131B
3018 Bern, Switzerland
[phone]

Sonic Innovations, Inc.

2501 Cottontail Lane
Somerset, NJ 08873 USA
[phone]