Sonic PRIMETIME TROUBLESHOOTING GUIDE

PrimeTime

Troubleshooting Guide

Sonic PrimeTime

SECTION 1: INSTALLATION AND SETUP ........................... 3

SECTION 2: FILE IMPORT AND AUTHORING................... 5

SECTION 3: BUILD/BURN ERRORS ...................................... 6

SECTION 4: BACKGROUND INFORMATION ..................... 7

1: Installation and Setup

2: File Import and Author

3: Build/Burn Errors

4: Background information

1. What is the DVR-MS format?

2. Capture Quality

3. DVR-MS support in PrimeTime

4. Clean Install Instructions

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Sonic PrimeTime

Section 1: Installation and Setup

Basics

Basics

1. Make sure Media Center is up-to-date with all of the latest

service packs and patches before installing PrimeTime.
Run a Windows Update or go to www.thegreenbutton.com
for updates.

Common Issues and
Solutions

Common Issues and Solutions

1. An error referencing the file sonicmpgavout.dll appears

when launching PrimeTime. This message can also
appear when attempting to burn a disc.

PrimeTime failed to properly register files during the install
process.

• The current solution involves editing a key in the registry:

-First, go into the registry editor (Start – Run – type in “regedit”)

-Go to the following path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro
l\Session Manager\Environment and highlight the key called “path”.

-Double-click this key to see the data. You’ll need to add the
following data to the END OF the value. Do not erase the entire value

- add this information to the end.

C:\Program Files\Common Files\Sonic Shared;

The end of the key will look something like this: (note, the bold area
was added to the key):

%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\
Wbem;C:\Program Files\Sonic\MyDVD;;C:\Program
Files\Sonic\MyDVD;C:\PROGRA~1\COMMON~1\ROXIOS~1\DLLS
HA~1;C:\Program Files\Sonic\MyDVD;C:\Program Files\Executive
Software\DiskeeperWorkstation\;C:\Program

Files\Sonic\MyDVD;C:\Program Files\Common Files\Sonic
Shared;

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