Sonic BTE 105 User Manual

www.sonici.com

Enchant

BTE 105

User Guide

USER GUIDE BTE 105

Model overview

This booklet is valid for the following hearing aid
families and models:

Enchant 100 - ET100 B 105
Enchant 80 - ET80 B 105
Enchant 60 - ET60 B 105
Enchant 40 - ET40 B 105
Enchant 20 - ET20 B 105

with NFMI and 2.4 GHz radio functionality.

SONIC

Introduction to this booklet

This booklet shows you how to use and maintain
your new hearing aid. Please read the booklet
carefully including the warning sections. This will
help you to get the most out of your new hearing aid.

Your hearing care professional has adjusted the
hearing aid to meet your needs. If you have further
questions, please contact your hearing care
professional.

USER GUIDE BTE 105

Important Notice

The hearing aid amplification is uniquely adjusted
and optimized to your hearing capabilities during
the hearing aid fitting performed by your hearing
care professional.

Intended use

The hearing aid is intended to amplify and transmit
sound to the ear and thereby compensate for
impaired hearing within mild to moderate to
profound hearing loss. This power hearing aid is
intended to be used by adults and children older
than 36months.

SONIC

USER GUIDE BTE 105

Table of contents

Identify your hearing aid and earpiece 10

Your hearing aid with earhook and mold –
What it is 12

What it does 13

Your hearing aid with miniFit thin tube –
What it is 14

What it does 15

Identify left and right hearing aid 16

Battery (size 13) 17

MultiTool for handling batteries and cleaning 18

Turn the hearing aid ON and OFF 19

When to replace a battery 20

Replace the battery 21

Put on the hearing aid with earhook 23

Caring for your hearing aid 24

miniFit thin tube 28

SONIC

Standard earpieces for thin tube 31

Replace dome or Grip Tip 33

Customized earpieces for thin tube 34

Clean Micro Mold 35

Replace ProWax filter 37

Flight mode 38

Optional features and accessories 39

Change volume (optional) 40

Change program (optional) 41

Mute the hearing aid (optional) 43

Quick reset 44

Using hearing aid with iPhone, iPad,
and iPod touch 45

Pairing hearing aid with iPhone 46

Re-connect your hearing aids to your iPhone,
iPad, or iPod touch 49

Sonic SoundLink 2 app 50

Wireless accessories (optional) 52

USER GUIDE BTE 105

Other options (optional) 53

Tamper-resistant battery drawer (optional) 54

Tinnitus SoundSupport (optional) 56

Guidelines for tinnitus sound
generator users 57

Sound options and volume adjustment 58

Limitation on use time 61

Important information for hearing care
professionals about Tinnitus SoundSupport 62

Warnings related to Tinnitus SoundSupport 64

General warnings 66

Troubleshooting guide 72

Water & dust resistance (IP68) 74

Conditions of use 76

Warranty certificate 77

International warranty 78

Technical information 79

Your individual hearing aid settings 81

10 SONIC

Identify your hearing aid and earpiece

There are two different attachments and several
different earpieces which classify your hearing aid.
Please identify your attachment and earpiece. This will
make it easier for you to navigate through this booklet.

Earhook with mold

Earhook

Mold

Tube

USER GUIDE BTE 105 11

Earpieces

The thin tube uses one of the following earpieces:

Dome (Bass Dome shown)*

Grip Tip*

VarioTherm® Micro Mold

Micro Mold

miniFit thin tube

Thin tube

Ear grip
(optional)

*

Please see details for replacing the dome or Grip Tip
in section: “Replace dome or Grip Tip”.
VarioTherm

®

is a registered trademark of Dreve.

12 SONIC

Your hearing aid with earhook and mold –
What it is

Push
button

Microphone
openings

Earhook

Tube

Mold

Nail grip

Battery drawer
Direct Audio Input
(with an optional
DAI/FM adapter)

USER GUIDE BTE 105 13

What it does

Mute,
change
volume and
programs

Sound in

Sound out

Open the
battery drawer

Contains the
battery and
functions as an
on/off switch

14 SONIC

Your hearing aid with miniFit thin tube –
What it is

Push
button

Microphone
openings

Nail grip

Battery drawer
Direct Audio Input
(with an optional
DAI/FM adapter)

Thin
tube

USER GUIDE BTE 105 15

What it does

Mute,
change
volume and
programs

Sound in

Open the
battery drawer

Contains the
battery and
functions as an
on/off switch

Sound out

16 SONIC

Identify left and right hearing aid

It is important to distinguish between the left and
the right hearing aid as they might be programmed
differently. You can find left/right color indicators in
the battery drawer. Indicators can also be found on
the molds.

A RED indicator marks the
RIGHT hearing aid

A BLUE indicator marks the
LEFT hearing aid

USER GUIDE BTE 105 17

Battery (size 13)

Your hearing aid is a miniature electronic device
that runs on special batteries. To activate the
hearing aid, you must insert a new battery in the
battery drawer. See how in the “Replace the battery”
section.

Battery drawer

Pull out to open

Make sure the plus

is visible

18 SONIC

Important Notice

The MultiTool has a built-in magnet. Keep the
MultiTool at least 30 cm away from credit cards
and other magnetically sensitive devices.

Brush

Wire loop

Magnet

MultiTool for handling batteries
and cleaning

The MultiTool contains a magnet which makes it
easier to replace the battery in the hearing aid. It
also contains a brush and a wire loop for cleaning
and removing ear wax from your earpiece. If you
need a new MultiTool, please contact your hearing
care professional.

USER GUIDE BTE 105 19

Turn the hearing aid ON and OFF

The battery drawer is used to switch the hearing aid
on and off. To save battery life, make sure your hearing
aid is switched off when you are not wearing it.

Turn ON

Close the battery drawer
with the battery in place.

Turn OFF

Open the battery drawer.

20 SONIC

 ✻

The batteries need to be replaced more often if you
are streaming audio or music to your hearing aid.

When to replace a battery

When it is time to replace the battery, you will hear
three beeps repeated at moderate intervals until the
battery runs out.

Battery tip

To make sure the hearing aid is always working,
bring spare batteries with you, or replace the
battery before you leave home.

*

Bluetooth® will be shut down and is not possible to use
wireless accessories.

The Bluetooth® word mark and logos are registered
trademarks owned by the Bluetooth SIG, Inc. and any
use of such marks by William Demant Holding A/S is
under license. Other trademarks and trade names are
those of their respective owners.

Three beeps*

= The battery

is running low

Four beeps

= The battery

has run out

USER GUIDE BTE 105 21

1. Remove

Fully open the battery drawer.
Remove the battery.

2. Uncover

Remove the sticky label from
the + side of the new battery.

Tip:
Wait 2 minutes so that the
battery can draw air, to ensure
optimal function.

3. Insert

Insert the new battery into the
battery drawer. Make sure the
+ side faces up.

Replace the battery

22 SONIC

Tip

The MultiTool can be used for battery change.
Use the magnetic end to remove and insert
batteries. The MultiTool is provided by your hearing
care professional.

4. Close

Close the battery drawer.
The hearing aid will play a
jingle through the earpiece.
Hold the earpiece close to
your ear to hear the jingle.

USER GUIDE BTE 105 23

Put on the hearing aid with earhook

Read the following pages if you have a hearing aid
with an earhook and mold.

The mold is customized for you and fits your ear
shape. The molds are unique for the left or the right
ear.

Step 1

Gently pull your ear outwards
and press the mold in the
direction of the ear canal,
twisting slightly.

Step 2

Place the hearing aid behind
your ear.

24 SONIC

Caring for your hearing aid

When handling your hearing aid, hold it over a soft
surface to avoid damage if you drop it.

Clean the microphone openings

Carefully brush away debris from the openings
using a clean brush. Gently brush the surface
and make sure the brush is not pressed into the
openings.

USER GUIDE BTE 105 25

Microphone
openings

Important Notice

Use a soft, dry cloth to clean the hearing aid. It
must never be washed or immersed in water or
other liquids.

26 SONIC

Clean the mold

The mold should be cleaned regularly. Use a soft
cloth to clean the surface of the mold. Use the
MultiTool wire loop to clean the opening.

Replace the tube

The tubing between the mold and the instrument
should be replaced when it becomes yellow or stiff.
Consult your hearing care professional for tubing
replacement.

USER GUIDE BTE 105 27

Wash the mold

Step 1

Make sure you are able to
identify which mold is for
which hearing aid before
disconnecting them from the
hearing aid.

Step 2

Disconnect the tube and mold
from the earhook. Hold the
earhook firmly, when pulling
off the tube. Otherwise the
hearing aid may be damaged.

Step 3

Wash the mold and tube using
mild soap. Rinse and dry
completely before reconnecting
to the hearing aid.

28 SONIC

miniFit thin tube

Read the following pages if your hearing aid has
a miniFit thin tube with either a dome, Grip Tip or
Micro Mold as earpiece.

miniFit is a thin tube that brings the sound into
your ear. The thin tube should only be used with an
earpiece attached. Use only parts designed for your
hearing aid.

Thin tube

Ear grip (optional)

USER GUIDE BTE 105 29

Put on the hearing aid with thin tube

Step 1

Place the hearing aid behind your ear.

Step 2

Hold the bend of the tube between
your thumb and index finger. The
earpiece should point towards the ear
canal opening.

Step 3

Gently push the earpiece into your
ear canal until the thin tube sits close
against the side of your head. If the
thin tube has an ear grip, place it in
the ear so it follows the contour of
the ear.

30 SONIC

Step 1

Pull the thin tube out of the
hearing aid.

Step 2

Push the cleaning tool all the way
through the thin tube.

Step 3

Reconnect the thin tube to the
hearing aid.

Clean the thin tube

The thin tube should be cleaned to keep it clear from
moisture and wax. If not cleaned, it could become
blocked with wax which means no sound will be able
to come out.

USER GUIDE BTE 105 31

Standard earpieces for thin tube

There are 3 different types of domes. Both domes
and Grip Tip are made of soft rubber material.
Identify your earpiece type and size below.

Open Dome

Power Dome

Bass Dome, single vent

Bass Dome, double vent

Grip Tip (available in small and large,
left and right, with or without vent)

6 mm 8 mm 10 mm 12 mm*

*

not for Open Dome

32 SONIC

Important Notice

If the earpiece is not on the thin tube when
removed from the ear, the earpiece might still
be in the ear canal. Consult your hearing care
professional for further instructions.

USER GUIDE BTE 105 33

Replace dome or Grip Tip

The earpiece (dome or Grip Tip) should not be
cleaned. If the earpiece is filled with wax, replace it
with a new one. Grip Tip should be replaced at least
once a month.

Step 1

Hold on to the end of the thin
tube and then pull off the
earpiece.

Step 2

Insert the thin tube exactly
into the middle of the
earpiece to obtain a firm
attachment.

Step 3

Push firmly to ensure that
the earpiece is fastened
securely.

34 SONIC

Customized earpieces for thin tube

Micro Molds are available in two different materials.
The earpieces are customized for your ear.

Micro Mold

VarioTherm

®

Micro Mold*

Customized earpieces have a white wax filter
attached to the sound opening. ProWax is the filter
type to be used with these earpieces. To replace the
ProWax filter, see section “Replace ProWax filter”.

*

VarioTherm® Micro Mold does not have a wax filter.

USER GUIDE BTE 105 35

Clean Micro Mold

The Micro Mold should be cleaned regularly.

The Micro Mold has a white wax filter that must be
replaced when clogged, or if the hearing aid does
not sound normal.

ProWax filter

The vent is cleaned by
pressing the brush through the
hole, twisting it slightly.

Vent

36 SONIC

Important Notice

Always use the same type of wax filter as was
originally supplied with the hearing aid. If you are
in any doubt about the use or replacement of wax
filters, contact your hearing care professional.

USER GUIDE BTE 105 37

Replace ProWax filter

1. Tool

Remove the tool from the
shell. The tool has two pins,
one empty for removal and
one with the new wax filter.

New
filter

2. Remove

Push the empty pin into the
wax filter in the mold and
pull it out.

New
filter

3. Insert

Insert the new wax filter
using the other pin, remove
the tool, and throw it out.

Old filter

38 SONIC

Flight mode

When boarding an airplane or entering an area
where it is prohibited to radiate radio signals, e.g.,
during flight, flight mode must be activated. The
hearing aid will still be working. It is only necessary
to activate flight mode on one hearing aid.

To activate and deactivate flight
mode

Press either end of the push
button for at least 7 seconds.
A jingle confirms your action.

Opening and closing the battery drawer will
deactivate the flight mode. See section “Quick reset”.

USER GUIDE BTE 105 39

Optional features and accessories

The features and accessories described on the
following pages are optional. Please contact your
hearing care professional to find out how your
hearing aid is programmed. If you experience
difficult listening situations, a special program may
be helpful. These are programmed by your hearing
care professional.

Write down hearing situations where you may need
help.

40 SONIC

Change volume (optional)

The push button allows you to adjust the volume.
You will hear a click when you turn the volume up or
down.

Give a short press to the
button to decrease the
volume

Give a short press to the
button to increase the
volume

You will hear 2 beeps
at the start-up level.
You will hear 3 beeps at
Maximum and Minimum.

Maximum

Minimum

Start-up level

Volume Change

Left Right

To be filled out by the hearing care professional.

USER GUIDE BTE 105 41

Change program (optional)

Your hearing aid can have up to 4 different
programs.These are programmed by your hearing
care professional.



✼

You can change continuously between programs
both up and down in the program order.
For example, if you want to go from program 1 to
4, you can press the down button once instead of
pressing the up button 3 times.

Press up or down
to change between
programs

42 SONIC

To be filled out by the hearing care professional

Program Activation sound When to use

1

“1 beep”

2

“2 beeps”

3

“3 beeps”

4

“4 beeps”

Program change:

Left Right Short press Medium press

USER GUIDE BTE 105 43

Mute the hearing aid (optional)

Use the mute function if you need to silence the
hearing aid while wearing it.

Important Notice

Do not use the mute function as an off switch,
as the hearing aid still draws current from the
battery in this mode.

Apply a very long press
(4 seconds) to either end of
the button to mute the
hearing aid.

To reactivate, push the
button briefly.

44 SONIC

Quick reset

If you wish to return to the standard settings of
the hearing aid programmed by your hearing
care professional, simply open and then close the
battery drawer. A jingle is played when you reset the
hearing aid.

Open Close

USER GUIDE BTE 105 45

Using hearing aid with iPhone, iPad,
and iPod touch

Your hearing aid is a Made for iPhone® hearing aid
and allows for direct communication and control
with an iPhone®, iPad® or iPod® touch.

For assistance in pairing and using these products
with your hearing aid, please contact your hearing
care professional or visit our support site at:
www.sonici.com.



✼

Direct audio streaming is currently not supported by
Android™.

Enchant is compatible with iPhoneX, iPhone8 Plus,
iPhone8, iPhone7 Plus, iPhone7, iPhoneSE,
iPhone6s Plus, iPhone6s, iPhone6 Plus,
iPhone6, iPhone5s, iPhone5c, iPhone5, 9.7-inch
iPadPro, 12.9-inch iPadPro, iPadAir2, iPadAir,
iPad (4thgeneration), iPadmini4, iPadmini3,
iPadmini2, iPadmini, and iPodtouch (5thand
6thgeneration). Devices must be running iOS9.3
or later.

46 SONIC

Pairing hearing aid with iPhone

2. General1. Settings

On the “General”
screen, choose
"Accessibility".

Open your iPhone
and go to “Settings”.
Make sure Bluetooth

®

is on. Then choose
“General”.

Bluetooth On

General

Accessibility

USER GUIDE BTE 105 47

4. Prepare3. Accessibility

Open and close the
battery drawer, on
both hearing aids
if you have two and
place it close to your
iPhone. The hearing
aid stays in pairing
mode for 3 minutes.

On the “Accessibility”
screen, choose
“Hearing Devices”.

Hearing Devices

48 SONIC

6. Confirm pairing5. Select

Confirm pairing.
If you have two
hearing aids,
pairing confirmation
is needed for
each hearing aid.

Your iPhone will detect
the hearing aid for
pairing. Detected
devices will appear
in your iPhone list.
Choose your hearing
aid.

Andrea's Hearing Devices
Sonic Enchant 100

Bluethooth Pairing

Request

Sonic Enchant would like

to pair with your iPhone

Cancel Pair

USER GUIDE BTE 105 49

Re-connect your hearing aids to your
iPhone, iPad, or iPod touch

When you turn off your hearing aids or Apple device,
these will no longer be connected. To connect them
again, turn on your hearing aids by opening and
closing the battery door. The hearing aids will then
automatically re-connect to your Apple device.

“Made for iPod”, “Made for iPhone”, and “Made for
iPad” mean that an electronic accessory has been
designed to connect specifically to iPod, iPhone,
or iPad, respectively, and has been certified by the
developer to meet Apple performance standards.
Apple is not responsible for the operation of this
device or its compliance with safety and regulatory
standards. Please note that the use of this
accessory with iPod, iPhone, or iPad may affect
wireless performance.

50 SONIC

Sonic SoundLink 2 app

Sonic SoundLink 2 app for iPhone, iPad, iPod touch,
and Android devices offers an intuitive and discreet
way to control your hearing aid. Sonic SoundLink 2
app also enables you to connect and control an
endless range of other devices by linking to IFTTT
via the internet.

Go to sonici.global/connectivity for more details and
information on compatibility. Sonic SoundLink 2 app
is available on App Store® and on Google Play™.
When downloading Sonic SoundLink 2 app on iPad,
search for iPhone apps on App Store.

 ✻

Direct audio streaming is currently not supported by
Android.

USER GUIDE BTE 105 51

Please find more details here:
sonici.global/connectivity.

Apple, the Apple logo, iPhone, iPad, iPodtouch,
and Apple Watch are trademarks of Apple Inc.,
registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. Android,
Google Play, and the Google Play logo are
trademarks of Google LLC.

52 SONIC

Wireless accessories (optional)

As an enhancement to your wireless hearing aid, a
range of wireless accessories are available. They can
enable you to hear and communicate better in a lot of
everyday situations.

SoundClip-A

When this device is paired with your mobile phone,
you can use the hearing aids like stereo headphones.
SoundClip-A can also function as a remote microphone
and remote control.

TV-A

TV-A adapter is a wireless transmitter of sound from TV
and electronic audio devices. The TV-A streams sound
directly to your hearing aid.

RC-A

RC-A remote control offers the ability to change
programs, adjust volume or mute your hearing aid.

Sonic SoundLink 2 app

Offers an intuitive and discreet way to control your
hearing aids. For iPhone, iPad, iPod touch, and Android
devices.

For more information, please contact your hearing care
professional or visit: sonici.global/connectivity.

USER GUIDE BTE 105 53

Other options (optional)

For more information, please contact your hearing
care professional.

Auto Telephone

The Auto Telephone can automatically
activate a phone program in the hearing
aid, if your telephone has a dedicated
magnet. The magnet needs to be placed
on your telephone next to the sound
outlet.

Telecoil

Telecoil helps you hear better when
using a telephone with a built-in loop or
when you are in buildings with teleloop
systems such as theatres, churches, or
lecture rooms. This symbol or a similar
sign is shown wherever a teleloop has
been installed.

Direct Audio Input (DAI) adapter

Allows your hearing aid to receive signals directly
from external sources such as TV, personal
stereos, etc.

FM adapter

Allows your hearing aid to connect to an external
FM receiver.

54 SONIC

Important Notice

Avoid excessive force to open the battery drawer
when in the locked position. Do not force the
battery drawer beyond its fully opened position.
Make sure to insert the battery correctly. Please
contact your hearing care professional if you
suspect the tamper-resistant effectiveness and
locking ability are damaged.

Tamper-resistant battery drawer

(optional)

To keep the battery out of reach of infants, small
children and people with learning difficulties, a
tamper-resistant battery drawer should be used.

USER GUIDE BTE 105 55

To lock the battery drawer

Close the battery door
completely and make sure it
is locked.

Tool to unlock the battery
drawer

Use this small tool provided
by your hearing care
professional.

Unlock the battery drawer

Insert the tip of the tool into
the small hole at the back of
the battery drawer.

1. Move it to the right and
hold it.

2. Open the battery drawer.

1

2

56 SONIC

Tinnitus SoundSupport (optional)

Intended use of Tinnitus SoundSupport

Tinnitus SoundSupport is a tool intended to
generate sounds to provide temporary relief for
patients suffering from tinnitus as part of a tinnitus
management program.

The target population is the adult population (over
18 years old).

Tinnitus SoundSupport is targeted to licensed
hearing care professionals (audiologists, hearing aid
specialists, or otolaryngologists) who are familiar
with the evaluation and treatment of tinnitus and
hearing loss. Fitting of Tinnitus SoundSupport must
be done by a hearing care professional participating
in a tinnitus management program.

USER GUIDE BTE 105 57

Guidelines for tinnitus sound
generator users

These instructions contain information about
Tinnitus SoundSupport, which may have been
enabled in your hearing aids by your hearing care
professional.

Tinnitus SoundSupport is a tinnitus management
device intended to generate sound of sufficient
intensity and bandwidth to help manage tinnitus.

Your hearing care professional will also be able to
offer the appropriate follow-up care. It is important
to follow his/her advice and directions regarding
such care.

Prescription use only

Good health practice requires that a person
reporting tinnitus has had a medical evaluation
by a licensed ear physician before using a sound
generator. The purpose of such an evaluation is to
ensure that any medically treatable condition that
may cause tinnitus is identified and treated prior to
using a sound generator.

58 SONIC

Sound options and volume adjustment

Tinnitus SoundSupport is programmed by your
hearing care professional to match your hearing
loss and preferences for tinnitus relief. It offers a
number of different sound options. Together with
your hearing care professional, you can select your
preferred sound(s).

Tinnitus SoundSupport programs

Together with your hearing care professional,
you decide for which programs you may want to
have Tinnitus SoundSupport activated. The sound
generator can be activated in up to four different
programs.

USER GUIDE BTE 105 59

Mute

If you are in a program for which Tinnitus
SoundSupport is activated, the mute functionality
will mute only the environmental sounds, and not
the sound from Tinnitus SoundSupport. See chapter:
“Mute the hearing aid”.

Volume adjustments with Tinnitus SoundSupport

When you select a hearing aid program for which
Tinnitus SoundSupport is activated, your hearing
care professional can only set the push button on
your hearing aid to work as a volume control for the
tinnitus relief sound.

Your hearing care professional will set the volume
control for the sound generator in one of two ways:

A) change volume in each ear separately, or
B) change volume in both ears simultaneously.

60 SONIC

A) How to change Tinnitus SoundSupport
volume in each ear separately

To increase volume (on one hearing aid only),
use a short press on the upper part of the push
button repeatedly until desired level is reached.
To decrease volume (on only one hearing aid),
use a short press on the lower part of the push
button repeatedly until desired level is reached.

B) How to change Tinnitus SoundSupport
volume in both ears simultaneously

You can use one hearing aid to increase/
decrease the sound in both hearing aids. When
changing the volume in one hearing aid, the
volume on the other hearing aid will follow.
To increase volume, use a short press on the
upper part of the push button repeatedly.
To decrease volume, use a short press on the
lower part of the push button repeatedly.

To be filled out by your hearing care professional.

USER GUIDE BTE 105 61

Limitation on use time

Daily use

The volume levels of Tinnitus SoundSupport can be
set to a level which could lead to permanent hearing
damage when used for a prolonged period of time.
Your hearing care professional will advise you of the
maximum amount of time per day you should use
Tinnitus SoundSupport. It should never be used at
uncomfortable levels.

See table “Tinnitus SoundSupport: Limitation on
use” at the end of this booklet to learn how many
hours per day you can safely use the relief sound in
your hearing aids.

62 SONIC

Important information for hearing care
professionals about Tinnitus SoundSupport

Device description

Tinnitus SoundSupport is a module function that can
be enabled in the hearing aids by the hearing care
professional.

Maximum wearing time

The wearing time of Tinnitus SoundSupport will
decrease as you increase the level above
80 dB(A) SPL. The fitting software will automatically
display a warning when the hearing aid exceeds
80 dB(A) SPL. See “max wearing time indicator”
next to the tinnitus fitting graph in the fitting
software.

The volume control is deactivated

By default, the volume control for the sound
generator is deactivated in the hearing aid. Risk of
noise exposure increases when the volume control
is activated.

USER GUIDE BTE 105 63

If the volume control is activated

A warning may be displayed if you activate the
tinnitus volume control in the “Buttons & Indicators”
screen. This occurs if the relief sound can be
listened to at levels that may cause hearing damage.
The “Limitation on Use” table in the fitting software
displays the number of hours the patient can safely
use Tinnitus SoundSupport.

· Note the max wearing time for each program for
which Tinnitus SoundSupport is activated.

· Write those values in the table: “Tinnitus
SoundSupport: Limitation on use”, in the back of
this booklet.

· Instruct your patient accordingly.

The Tinnitus SoundSupport is manufactured
for Sonic Innovations Inc.

64 SONIC

Warnings related to Tinnitus

SoundSupport

If your hearing care professional has activated the
sound generator Tinnitus SoundSupport, please pay
attention to the following warnings.

There are some potential concerns associated
with the use of any sound generated by a tinnitus
management device. Among them are the potential
worsening of tinnitus, and/or a possible change in
hearing thresholds.

Should you experience or notice a change in hearing
or tinnitus, or any dizziness, nausea, headaches,
heart palpitations, or possible skin irritation at
the point of contact with the device, you should
immediately discontinue use of the device and
consult a medical, audiology, or other hearing care
professional.

As with any device, misuse of the sound generator
feature may cause potentially harmful effects. Care
should be taken to prevent unauthorised use and to
keep the device out of reach of children and pets.

USER GUIDE BTE 105 65

Maximum wearing time

Always follow the maximum wearing time per day of
the Tinnitus SoundSupport advised by your hearing
care professional. Prolonged use may lead to
worsening of your tinnitus or of your hearing loss.

66 SONIC

General warnings

You should familiarize yourself fully with the
following general warnings before using your
hearing aid for your personal safety and to ensure
correct use.

Please note that a hearing aid will not restore
normal hearing and will not prevent or improve
a hearing impairment resulting from organic
conditions. Furthermore, note that in most cases,
infrequent use of a hearing aid does not permit a
user to attain full benefit from it.

Consult your hearing care professional if you
experience unexpected operations or events with
your hearing aid.

Usage of hearing aids

· Hearing aids should be used only as directed and
adjusted by your hearing care professional. Misuse
can result in sudden and permanent hearing loss.

· Never allow others to wear your hearing aid, as
incorrect usage could cause permanent damage to
their hearing.

USER GUIDE BTE 105 67

Choking hazards & risk of swallowing batteries
and other small parts

· Hearing aids, their parts, and batteries should be
kept out of reach of children and anyone who might
swallow these items or otherwise cause injury to
themselves.

· Batteries have occasionally been mistaken for
pills. Therefore, check your medicine carefully
before swallowing any pills.

· Most hearing aids can be supplied with a
tamper-resistant battery drawer upon request.
This is strongly recommended for infants, small
children, and people with learning difficulties.

· Children younger than 36 months must always
use a tamper-resistant battery drawer. Please
talk to your hearing care professional about the
availability of this option.

If a battery or hearing aid is swallowed, see a
doctor immediately.

68 SONIC

General warnings

Battery use

· Always use batteries recommended by your
hearing care professional. Batteries of low quality
may leak and cause bodily harm.

· Never attempt to recharge your batteries, and
never dispose of batteries by burning them.
There is a risk that the batteries will explode.

Dysfunction

· Be aware of the possibility that your hearing aid
may stop working without notice. Keep this in
mind when you depend on warning sounds (e.g.
when you are in traffic). The hearing aids may
stop functioning, for instance if the batteries have
expired or if the tubing is blocked by moisture or
ear wax.

Active implants

· Caution must be taken with active implants. In
general, follow the guidelines recommended by
manufacturers of implantable defibrillators and
pacemakers regarding use with mobile phones
and magnets.

USER GUIDE BTE 105 69

· The Auto Telephone magnet and MultiTool (which
has a built-in magnet) should be kept more than
30 cm away from the implant, e.g. do not carry it
in a breast pocket.

· If you have an active brain implant, please contact
the manufacturer of your implantable device for
information about the risk of disturbance.

X-ray, CT, MR, PET scanning and electrotherapy

· Remove your hearing aid before X-ray, CT/MR/
PET scanning electrotherapy, surgery etc. as your
hearing aid may be damaged when exposed to
strong fields.

Heat and chemicals

· The hearing aid must never be exposed to extreme
heat e.g. left inside a parked car in the sun.

· The hearing aid must not be dried in microwave
ovens or other ovens.

· The chemicals in cosmetics, hairspray, perfume,
aftershave lotion, suntan lotion and insect
repellent can damage the hearing aid. Always
remove your hearing aid before applying such
products and allow time to dry before use.

70 SONIC

General warnings

Power instrument

· Special care should be exercised in selecting,
fitting and using a hearing aid where maximum
sound pressure capability exceeds 132 dB SPL
(IEC 711), as there may be risk of impairing the
remaining hearing of the hearing aid user.

Possible side effects

· Hearing aids and earpieces may cause an
accelerated accumulation of ear wax.

· The otherwise non-allergenic materials used in
hearing aids may in rare cases cause a skin
irritation or other side effects.

Please seek consultation with a physician if these
conditions occur.

Interference

· The hearing aid has been thoroughly tested for
interference, according to the most stringent
international standards. However, interference
between the hearing aid and other devices (e.g.
some mobile telephones, citizens band systems
and shop alarm systems and other devices)
may occur. If this occurs, increase the distance
between the hearing aid and the interfering device.

USER GUIDE BTE 105 71

Use on aircraft

· Your hearing aid contains Bluetooth®. On board
an aircraft, flight mode must be activated, unless
Bluetooth® is permitted by the flight personnel.

Connection to external equipment

· The safety of the hearing aid when connected
to external equipment with an auxiliary input
cable and/or with a USB cable and/or directly, is
determined by the external signal source. When
connected to external equipment plugged into
a wall outlet, this equipment must comply with
IEC-62368 (or IEC-60065, IEC-60950 until
June 20, 2019) or equivalent safety standards.

Important Notice

When the DAI is connected to an audio source
plugged into a wall outlet, the audio source must
comply with IEC-60065, IEC-60950 or equivalent
safety standards.

72 SONIC

Troubleshooting guide

Symptom Possible causes

No sound

Dead battery

Clogged earpieces (dome, Grip Tip
or Micro Mold)

Intermittent
or reduced
sound

Clogged sound outlet
Moisture
Dead battery

Squealing
noise

Hearing aid earpiece inserted
incorrectly

Ear wax accumulated in ear canal

Beeping

If your hearing aid plays 8 beeps, 4
times consecutively, your hearing
aid needs a microphone service
check

Pairing issue
with Apple
device

Bluetooth

®

connection failed

Only one hearing aid paired

USER GUIDE BTE 105 73

Solutions

Replace the battery
Clean mold
Consider replacing wax filter, dome, or Grip Tip
Clean mold or replace wax filter, dome, or Grip Tip
Wipe battery with a dry cloth
Replace the battery

Re-insert the earpiece

Have ear canal examined by your doctor

Contact your hearing care professional

1. Unpair your hearing aids
(Settings gGeneral gAccessibility gHearing
Devices gDevices gForget this device).

2. Turn Bluetooth® off and on again.

3. Open and close battery drawer on hearing aids.

4. Re-pair hearing aids (see section “Pair Hearing
Aid with iPhone”).

If none of the above solutions work, consult your
hearing care professional for assistance.

74 SONIC

Water & dust resistance (IP68)

Your hearing aid is dust-tight and protected against
ingress of water which means it is designed to be
worn in all daily life situations. Therefore, you do not
have to worry about sweat or getting wet in the rain.
Should your hearing aid come in contact with water
and stop working, please follow these guidelines:

1. Gently wipe off any water.

2. Open the battery drawer and remove the battery
and gently wipe off any water in the battery drawer.

3. Let the hearing aid dry with the battery drawer left
open for approximately 30 minutes.

4. Insert a new battery.

USER GUIDE BTE 105 75

Important Notice

Do not wear your hearing aid while showering or
participating in water activities. Do not immerse
your hearing aid in water or other liquids.

76 SONIC

Operating conditions

Temperature:
+1 °C to +40 °C
Relative humidity:
5 % to 93 %,
non-condensing

Storage and
transportation
conditions

Temperature
and humidity should not
exceed the following
limits for extended
periods during
transportation and
storage:

Temperature:
–25 °C to +60 °C
Relative humidity:
5 % to 93 %,
non-condensing

Conditions of use

USER GUIDE BTE 105 77

Warranty certificate

Name of owner:

Hearing care professional:

Hearing care professional address:

Hearing care professional phone:

Purchase date:

Warranty period: Month:

Model right: Serial no.:

Model left: Serial no.:

78 SONIC

International warranty

Your hearing aid is covered by an international
limited warranty issued by the manufacturer for
a period of 12 months from the date of delivery.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not in
accessories such as batteries, tubing, speakers,
earpieces and filters, etc. Problems arising from
improper/incorrect handling or care, excessive use,
accidents, repairs made by an unauthorized party,
exposure to corrosive conditions, physical changes
in your ear, damage due to foreign objects entering
the device or incorrect adjustments are NOT
covered by the limited warranty and may void it. The
above warranty does not affect any legal rights that
you might have under applicable national legislation
governing sale of consumer goods. Your hearing
care professional may have issued a warranty that
goes beyond the clauses of this limited warranty.
Please consult him/her for further information.

If you need service

Take your hearing aid to your hearing care
professional, who may be able to sort out minor
problems and adjustments immediately.

USER GUIDE BTE 105 79

Technical information

The hearing aid contains two radio technologies,
which are described below:

The hearing aid contains a radio transceiver using
short range magnetic induction technology working
at 3.84 MHz. The magnetic field strength of the
transmitter is very weak and is always below
–40 dBμA/m at 10 meter distance.

The hearing aid also contains a radio transceiver
using Bluetooth® Low Energy (BLE) and a
proprietary short range radio technology both
working at ISM band 2.4 GHz. The radio transmitter
is weak and is always below 4.8 dBm e.i.r.p. in total
radiated power.

The hearing aid complies with international
standards concerning electromagnetic compatibility
and human exposure.

Due to the limited space available on the hearing
aid, relevant approval markings can be found in this
document.

Additional information can be found in the
Specification Guide on www.sonici.com.

80 SONIC

USA and Canada

The hearing aid contains a radio module with the
following certification ID numbers:

FCC ID: ZTOAUBTEP
IC: 9799A-AUBTEP

The manufacturer declares that this hearing aid is
in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU.

Declaration of Conformity is available from the
manufacturer.

Sonic Innovations, Inc.
2501 Cottontail Lane
Somerset, NJ 08873
USA

Waste from electronic
equipment must be
handled according to local
regulations.

USER GUIDE BTE 105 81

Your individual hearing aid settings

To be filled out by your hearing care professional

Settings overview for your hearing aid

Left Right

Volume control

Program shift

Mute

Tinnitus SoundSupport

Volume control indicators

Beeps at min/max volume

Clicks when changing volume

Beeps at preferred volume

Battery indicators

Low battery warning

82 SONIC

Warnings

Text marked with a marking symbol must be read
before using the product.

Manufacturer

The product is produced by the manufacturer
whose name and address are stated next
to the symbol. Indicates the medical device
manufacturer, as defined in EU Directives
90/385/EEC, 93/42/EEC and 98/79/EC.

CE mark

The product complies with Medical Device
Directive 93/42/EEC. The four digits number
indicates the identification of the notified body.

Electronic waste (WEEE)

Recycle your hearing aids, accessories or
batteries according to local regulations or return
them to your hearing care professional for
disposal.
Electronic equipment covered by Directive
2012/19/EU on waste and electrical equipment
(WEEE).

Regulatory Compliance Mark (RCM)

The product complies with electrical safety, EMC
and radio spectrum requirements for products
supplied to the Australian or New Zealand
market.

Description of symbols used in this booklet or on
the packaging label

USER GUIDE BTE 105 83

IP68

IP code

This symbol indicates the class of protections
against harmful ingress of water and particulate
matter according to EN 60529:1991/A1:2002.
IP6X indicates total dust protection.
IPX8 indicates the protection against the effects
of continuous immersion in water.

Bluetooth® logo

Registered trademark of Bluetooth® SIG, Inc.
where any use of such requires a license.

Made for iPod, iPhone, and iPad

Indicates that the device is compatible with iPod,
iPhone and iPad.
Description of symbols used on the packaging
label.

Keep dry

Indicates a medical device that needs to be
protected from moisture.

Caution symbol

Consult instructions for use for warnings and
cautions.

REF

Catalogue number

Indicates the manufacturer’s catalogue number
so that the medical device can be identified.

SN

Serial number

Indicates the manufacturer’s serial number so
that a specific medical device can be identified.

84 SONIC

Tinnitus SoundSupport: Limitation on use

No limitation on use

Program

Start-up volume
(Tinnitus)

Max volume
(Tinnitus)

1 Max

hours per day Max hours per day

2 Max

hours per day Max hours per day

3 Max

hours per day Max hours per day

4 Max

hours per day Max hours per day

Ref. OSHA (Occupational Safety & Health Administration, U.S.
department of Labour) / DIRECTIVE 2003/10/EC on the minimum
health and safety requirements regarding the exposure of
workers to the risks arising from physical agents (noise) /
Occupational exposure to noise: evaluation, prevention and
control – Special Report S 64, WHO.

180429 | UK

< 15 mm >

< >

8,15 mm

< >

9.0 mm

< 19 mm >

Placeholder

for FSC logo

www.sonici.com

Australia

Sonic Innovations

Wholesale and Equipment Division
Suite 4, Level 4, Building B
11 Talavera Rd
North Ryde, NSW, 2113
Australia
+ 61 2 9857 8288

New Zealand

Sonic Manufacturing

Level 7, 142 Lambton Quay
Wellington - 6011
+ 61 7 3250 0369

World Headquarters

Sonic Innovations, Inc.

2501 Cottontail Lane
Somerset, NJ 08873 USA
+ 1 888 423 7834

International

Sonic AG

Morgenstrasse 131B
3018 Bern, Switzerland
+ 41 31 560 21 21

Sonic Innovations, Inc.

2501 Cottontail Lane
Somerset, NJ 08873 USA
+ 1 888 423 7834

Sonic AG

Morgenstrasse 131B
3018 Bern, Switzerland
+ 41 31 560 21 21

0000190429000001

2018-04-05 | 190429 | UK | Firmware 3.x or earlier | subject to change