INSTALLATION MANUAL
PROFESSIONAL SERIES
IN-CEILING
PS-C43RT | PS-C63RT | PS-C83RT | PS-C83RWT
TABLE OF CONTENTS
PRODUCT DESCRIPTION 2
BOX AND CONTENTS 2
PRODUCT FEATURES 3
PRODUCT PREPARATION
Amplifier Selection 4
Wire Selection
70V/100V System 4
8 ohm System 4
Speaker Placement 4
Grille Painting 5
INSTALLATION
Standard Installation 6
Wiring 6
Drop Ceiling Installation 7
TECHNICAL SPECIFICATIONS
PS-C43RT 8
PS-C63RT 9
PS-C83RT 10
PS-C83RWT 11
CERTIFICATIONS & SAFETY AGENCY 12
TECHNICAL ASSISTANCE & SERVICE 12
WARRANTY 13
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL 1
PRODUCT DESCRIPTION
BOX & CONTENTS
From Sonance, the company that created the architectural
audio category, comes a range of professional loudspeakers
that set a new benchmark in sound quality and aesthetics for
commercial environments.
Introducing Sonance Professional Series
Sonance Professional Series includes a range of In-Ceiling, Pendant
and Surface Mount speakers that deliver true full range fidelity,
extremely low distortion, wide dispersion and a smooth power
response. The range also shares consistent voicing, ensuring
seamless sonic integration when used together throughout a space.
The In-Ceiling speakers feature a one-piece bezel-less grille that
is magnetically secured and allows for a one-step painting process
to simplify installation and minimize visual distraction. The optional
Square Grille Adapter allows the speakers to match the aesthetic
of square downlights and HVAC grilles. Sealed metal enclosures,
integrated cable and conduit clamping, seismic attachment
and connecter cover allow them to be installed in commercial
environments where UL 1480 and UL 2043 are required by code.
Available in 4”, 6.5” and 8” 2-Way and 8” Woofer - all shipped
with white grille. An optional black grille and square adapter are
also available.
2-WAY SPEAKERS
(2) PS-C43RT, or PS-C63RT, or PS-C83RT
(2) Speaker Grille in White (Black Optional)
(4) Tile Support Rails
(2) C-Ring
(1) Cutout Template
WOOFER
(1) PS-C83RWT
(1) Speaker Grille in White (Black Optional)
(2) Tile Support Rails
(1) C-Ring
(1) Cutout Template
PS-C43RT
4” 2-Way
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL 2
PS-C63RT
6.5” 2-Way
PS-C83RT
8” 2-Way
PS-C83RWT
8” Woofer
PRODUCT FEATURES
Transformer Tap and Bypass Selector
High Excursion Woofer
Tuning Port
Pivoting Chambered Tweeter (excluding PS-C83RWT)
One Piece Paintable Grille with Magnetic Retention
Integrated Back Can
Seismic Attachment
Cable and Conduit Clamp
Connector Cover with Slotted Opening
Euroblock Connector with Loop Through
Reversible Roto-Lock™ Clamps
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL 3
AMPLIFIER SELECTION
SPEAKER PLACEMENT
When choosing an amplifier the maximum number of speakers and
the output level of each speaker must be known. The sum of the tap
settings should never exceed 80% of the amplifier’s rated output.
For example, if there are 5 speakers and the taps are set at 15 watts,
the load would be 75 watts (5 x 15 watts = 75 watts). To arrive at the
needed power for this number of speakers, simply divide the total
load by .8. In this case, 75 / .8 = 93.75 watts. Therefore, a standard
100 watt amp would safely drive this load. To calculate the amount
of usable power an amp offers, simply multiply the rated output by
.8, i.e., 100 watts x .8= 80 watts.
WIRE SELECTION
WIRE GAUGE – 70V/100V SYSTEM
The most common wire used on commercial 70 volt systems is
18 gauge, 2 conductor, stranded, and jacketed without a shield.
The wire starts at the amplifier location and is paralleled at each
speaker location.
Wire length using 18 gauge is appropriate up to 700 feet with a
100 watt load. If you double the load (sum of your tap settings), you
will reduce the footage by half, to 350 feet. Conversely, if you halve
the load, you may double the acceptable wire length, i.e., a 50 watt
load is safe over 1400 feet of 18 gauge. Stepping up to 16 gauge
wire extends the allowable run length by approximately 35%. For
example, a 100 watt load can go 700 feet on 18 gauge; the same
load may be placed on 1100 feet of 16 gauge.
WIRE GAUGE – 8 OHM SYSTEM
When using Sonance Professional Series loudspeakers in an 8 ohm
system the total wire resistance should be less than 10% of the
speaker impedance. The speakers are nominally 8 ohms impedance,
so your total wire resistance should be no more than 0.8 ohms.
In simple terms, the extra resistance from the wire will have a very
negative affect on the sound quality of the speaker. The sound can
be less dynamic, definition of bass frequencies can be reduced, and
in extreme cases, the high frequencies can be attenuated. Amplifier
power is also wasted in the wire, reducing the maximum output
level of the system.
Please refer to the following chart (see figure 1) when deciding on
the appropriate wire gauge for your installation.
Sonance Professional Series speakers possess extremely smooth and
predictable off-axis frequency response. The chart below (see figure
2) shows how far apart the speakers can be placed in a distributed
audio system. The calculations are based on +/- 45 degrees of
coverage from the speaker, and listener ear heights of 62” for
standing and 40” for seated.
SPEAKER
SPACING
COVERAGE
AREA
Speaker Spacing in Feet for a Distributed Audio System
Standing Listener Seated Listener
8-Foot Ceiling
10-Foot Ceiling
12-Foot Ceiling
14-Foot Ceiling
5.7’ (1.7m) Apart
9.7’ (3.0m) Apart
13.7’ (4.2m) Apart
17.7’ (5.4m) Apart
COVERAGE
AREA
9.5’ (2.9m) Apart
13.5’ (4.1m) Apart
17.5’ (5.3m) Apart
21.5’ (6.6m) Apart
FIGURE 2: SPEAKER SPACING
Wire Resistance in Ohms vs. Length of Cable Run
Distance in Feet
20 Gauge
18 Gauge
16 Gauge
14 Gauge
12 Gauge
50’ 100’ 150’ 200’ 250’ 300’
.86 1.73 2.59 3.45 4.32 5.18
.65 1.30 1.94 2.59 3.24 3.89
.43 .85 1.28 1.71 2.14 2.56
.27 .54 .81 1.08 1.35 1.62
.17 .34 .51 .68 .85 1.02
FIGURE 1: WIRE RESISTANCE
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL4
GRILLE PAINTING
Before You Begin
Sonance Professional Series In-Ceiling speaker grilles completely
cover the exposed speaker frame, so only the grilles (not the
speakers themselves) require painting.
IMPORTANT: MASK THE FRONT FLANGE BEFORE PAINTING THE
WALL OR CEILING (see figure 3).
MASK ENTIRE
FLANGE
Mask the Flanges of
Installed Speakers Before
Painting the Ceiling
FIGURE 3: MASK THE FLANGES OF INSTALLED
SPEAKERS BEFORE PAINTING THE CEILING
Painting The Grilles
1. Prime the grille with a metal primer/bonder in a spray can.
Carefully follow the manufacturer’s directions on the can.
2. We recommend using water-based latex paint on the grilles.
Thin the paint with a proper thinning agent to a ratio of 1:1
paint-to-thinner, and strain it through a standard mesh strainer
to remove any lumps.
IMPORTANT: DUE TO ITS INCREASED DURABILITY, OIL-BASED
PAINT SHOULD BE CONSIDERED FOR PROFESSIONAL SERIES
SPEAKERS THAT ARE INSTALLED OUTDOORS.
3. Use a small touch-up gun or cap-spray gun with a #3 tip
for painting.
(A) Set the nozzle with a medium to wide fan
(B) Set the pressure regulator to 60psi
(C) Lightly spray the front of the grille in 3 quick strokes
from approximately 10 inches away
(D) Let the paint set for a minute, then turn the grille 90º
and lightly spray the grille again in 3 quick strokes.
Repeat this step until all four sides of the grille have been
evenly painted evenly.
4. While the paint is still wet, inspect the grille and make
sure that excess paint has not collected underneath the grille
frame, and that none of the grille perforations are filled with
paint. If any are, use compressed air to blow the paint out of
the perforations.
IMPORTANT: IF YOU FIND ANY GRILLE PERFORATIONS THAT
ARE PLUGGED WITH PAINT AFTER THE PAINT HAS DRIED, USE
A STRAIGHT PIN OR SEWING NEEDLE TO CAREFULLY REMOVE
THE PAINT.
Preparing The Grilles For Painting
Carefully remove the scrim cloth from the underside of the grille.
The scrim cloth is held in place with a light tacking glue. Use a
heating agent such as a heat gun or hair dryer to soften the glue
and carefully remove the cloth, since you will need to replace it
when you’re done painting the grille. Be careful not to deform
the cloth’s shape while removing it - this will make it very difficult
to properly replace the cloth on the grille. Remove any adhesive
residue from the back of the grille before beginning painting.
5. Once the paint has thoroughly dried, replace the scrim cloth
on the back of the grille and mount the grille on the speaker.
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL 5
INSTALLATION
Parallel Connection To Next SpeakerFrom Power Amplifier
STANDARD INSTALLATION
STEP 1
Cut a hole in the drywall using the supplied cutout template
(see figure 4).
NOTE: FOR DROP-CEILING INSTRUCTIONS REFER TO PAGE 7
CUTOUT TEMPLATE
STEP 2
Connect the wires from your amplifier to the Euroblock connector
(see figure 5).
Pin 1 + Positive In
Pin 2 - Negative In
Pin 3 + Positive Out
Pin 4 - Negative Out
EUROBLOCK CONNECTOR
FIGURE 4:
IN OUT
_
+
_
+
FIGURE 5:
Loop Through Connection
From Power Amplifier
FIGURE 8: LOOP THROUGH CONNECTION
To Next Speaker
NOTE – IF SQUARE GRILLES ARE BEING USED THE ADAPTER
FRAME MUST BE INSTALLED AT THIS TIME.
STEP 3
Once all the wires are terminated. Plug the green Euroblock
connector into the back of the speaker (see figure 9).
Strip approximately .1875” (5mm) of the insulation off each wire.
Insert the wire into the correct square opening on the connector.
Use a small flat head screwdriver to tighten the corresponding
screw to secure the wire (see figure 6).
FIGURE 6:
SECURE THE WIRE
When using multiple speakers you can connect the speakers either
in parallel or in the loop through method as shown (see figure 7 & 8).
Parallel Connection
From Power Amplifier
To Next Speaker
FIGURE 9:
PLUG IN
EUROBLOCK
CONNECTOR
Route the wires through the Strain Relief Fitting on the back of
the speaker. Tighten the screws on the strain relief to clamp the
wires. Make sure not to over-tighten the screws and damage the
wire (see figure 10).
FIGURE 10:
ROUTE WIRES &
TIGHTEN SCREWS
FIGURE 7: PARALLEL CONNECTION
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL6
INSTALLATION
STEP 4
Make sure the Roto-Lock Clamps are in the full clockwise position
so that all the clamps are tucked within the cutout border. Insert
the speaker into the hole in the ceiling (see figure 11).
NOTE: THE MAXIMUM CLAMP THICKNESS 1.732” (44MM).
TO ACHIEVE MAXIMUM THICKNESS, UNSCREW AND REVERSE
THE FOOT OF THE ROTO-LOCK CLAMPS.
NOTE : FOR DETAILS ON FLEX BRACKET GO TO WWW.SONANCE.COM
FIGURE 11:
INSERT SPEAKER
INTO HOLE
SAFETY PRECAUTION
Attaching the seismic tab to a support line is highly
recommended for additional safety.
STEP 5
Tighten the four screws on the front of the
baffle. The Roto-Lock Clamps will rotate
into position automatically and begin
clamping. When you notice resistance
on the four screws, the speaker has been
clamped successfully (see figure 12).
The flange is designed to flex and
conform to any small imperfections in the
ceiling surface.
FIGURE 12:
TIGHTEN SCREWS
STEP 6
ON BAFFLE
At this step in the installation the
transformer tap selector can be set.
Depending on your installation you may
wait to set the volume of each speaker
until the system is completely installed
(see figure 13).
STEP 8
After the speaker is installed, and
transformer tap adjustments are
made, the grille can be installed.
The grille is held in place by
several small, powerful magnets
on the speaker frame. Place the
grille against the speaker and
the magnets will hold it firmly in
place. When properly installed,
the grille should make contact
with the wall all the way around
the speaker (see figure 15).
FIGURE 15:
GRILLE INSTALLATION
DROP CEILING INSTALLATION
STEP 1B
The included C-bracket and tile support rails should be used in
all suspended ceiling installations. The C-bracket and tile support
rails can also be used in installations when the speakers are
mounted into material that will not support their weight.
Insert the two tile support rails and C-bracket through the hole
you have cut, placing them as shown. Using the two screws that
are supplied, screw the C-bracket to the tile support rails as
shown (See figure 16).
After the C-bracket and tile support rails are installed follow Step
2 through Step 7 in the standard installation instructions.
FIGURE 16:
SCREW C-BRACKET
TO TILE SUPPORT RAILS
STEP 7
Sonance Professional Series loudspeakers
have a pivoting tweeter assembly, allowing
the treble to be directed to the most
suitable location if the speaker is installed
of-axis.
To pivot the drivers apply light pressure
to the ring around the outside edge of
the tweeter cone. Take care not to touch
or apply pressure to the cone itself (see
figure 14).
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL 7
FIGURE 13:
TRANSFORMER
TAP SELECTION
FIGURE 14:
PIVOT DRIVERS
FIGURE 17:
INSERT SPEAKER
INTO HOLE
SAFETY PRECAUTION
Attaching the seismic tab to a support line is highly
recommended for additional safety.
PS-C43RT TECHNICAL SPECIFICATIONS
LOUDSPEAKER
Frequency Range (-10dB):
Frequency Range (-3dB):
Power Capacity:
Nominal Sensitivity:
Nominal Coverage Angle:
Directivity Factor (Q):
Directivity (DI):
Rated Maximum SPL:
Rated Impedance:
Transformer Taps:
Crossover Point:
Overall Dimension:
Cut Out Dimension:
Net Weight:
Shipping Weight:
Unit of Measure:
Grille:
57Hz – 25kHz
75Hz – 20kHz
60 Watts Continuous Program Power
30 Watts Continuous Pink Noise
87dB
120 degrees conical coverage
7.6
8.1dB
105dB @ 1 meter (3.3 feet) average, 110dB peak
8 ohms nominal, 6 ohms minimum
70V: 30W, 15W, 7.5W and 3.8W
100V: 30W, 15W and 7.5W
3000Hz
6.3” Diameter x 7.01” Depth (160mm x 178mm)
5.875” Diameter (149mm)
3 lbs (1.36kg) each
14 lbs (6.35kg) pair
Pair
Supplied with bezel-less white grille, black grille optional
TRANSDUCERS
LF Driver:
HF Driver:
ENCLOSURE
Input Connectors:
Knockouts:
Safety Agency:
Ceiling Thickness Range:
Suspension Points:
Included Accessories
• C-Ring x 2
• Tile Support Rails x 4
• Cutout Template x 2
• Euroblock Connector x 2
• White Grille x 2
4” (100mm) Polypropylene Cone, Butyl Rubber Surround
1” (25mm) Cloth Dome, Pivoting, Ferrofluid cooled
Four pin, Euroblock with loop output connections
One, side mounted .75”
UL 1480, UL 2043, NFPA 90A, NFPA 70
.125” - 2” (3mm - 50mm)
One, on top surface
Optional Accessories
• Replacement Round Grille White (1 pair) | 40152
• Round Grille Black (1 pair) | 40155
• Square Adaptor w/ Grille White (5 pair) | 40158
• Square Adaptor w/ Grille White (1 pair) | 45158
• Square Adaptor w/ Grille Black (5 pair) | 40161
• Square Adaptor w/ Grille Black (1 pair) | 45161
• Flex Bracket (5 pair) | 92471
• Metal Pre-construction Bracket (6 pack) | 40177
• Tile Support Rails w/ C-Ring (1 pair) | 40172
• Replacement RotoLock Feet (Bag) | 40175
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL 8
PS-C63RT TECHNICAL SPECIFICATIONS
LOUDSPEAKER
Frequency Range (-10dB):
Frequency Range (-3dB):
Power Capacity:
Nominal Sensitivity:
Nominal Coverage Angle:
Directivity Factor (Q):
Directivity (DI):
Rated Maximum SPL:
Rated Impedance:
Transformer Taps:
Crossover Point:
Overall Dimension:
Cutout Dimension:
Net Weight:
Shipping Weight:
Unit of Measure:
Grille:
49Hz – 25kHz
65Hz – 20kHz
120 Watts Continuous Program Power
60 Watts Continuous Pink Noise
91dB
120 degrees conical coverage
6.5
7.9dB
108dB @ 1 meter (3.3 feet) average, 116dB peak
8 ohms nominal, 6 ohms minimum
70V: 60W, 30W, 15W and 7.5W
100V: 60W, 30W and 15W
2750Hz
9.13” Diameter x 8.86” Depth (232mm x 225mm)
8.25” Diameter (210mm)
5 lbs (2.27kg) each
19 lbs (8.61kg) pair
Pair
Supplied with bezel-less white grille, black grille optional
TRANSDUCERS
LF Driver:
HF Driver:
ENCLOSURE
Input Connectors:
Knockouts:
Safety Agency:
Ceiling Thickness Range:
Suspension Points:
Included Accessories
• C-Ring x 2
• Tile Support Rails x 4
• Cutout Template x 2
• Euroblock Connector x 2
• White Grille x 2
6.5” (165mm) Polypropylene Cone, Butyl Rubber Surround
1” (25mm) Cloth Dome, Pivoting, Ferrofluid cooled
Four pin, Euroblock with loop output connections
One, side mounted .75”
UL 1480, UL 2043, NFPA 90A, NFPA 70
.125” - 2” (3mm - 50mm)
One, on top surface
Optional Accessories
• Replacement Round Grille White (1 pair) | 40153
• Round Grille Black (1 pair) | 40156
• Square Adaptor w/ Grille White (5 pair) | 40159
• Square Adaptor w/ Grille White (1 pair) | 45159
• Square Adaptor w/ Grille Black (5 pair) | 40162
• Square Adaptor w/ Grille Black (1 pair) | 45162
• Flex Bracket (5 pair) | 92337
• Metal Pre-construction Bracket (6 pack) | 40126
• Tile Support Rails w/ C-Ring (1 pair) | 40173
• Replacement RotoLock Feet (Bag) | 40175
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL 9
PS-C83RT TECHNICAL SPECIFICATIONS
LOUDSPEAKER
Frequency Range (-10dB):
Frequency Range (-3dB):
Power Capacity:
Nominal Sensitivity:
Nominal Coverage Angle:
Directivity Factor (Q):
Directivity (DI):
Rated Maximum SPL:
Rated Impedance:
Transformer Taps:
Crossover Point:
Overall Dimension:
Cutout Dimension:
Net Weight:
Shipping Weight:
Unit of Measure:
Color:
Grille:
41Hz – 25kHz
55Hz – 20kHz
160 Watts Continuous Program Power
80 Watts Continuous Pink Noise
91dB
120 degrees conical coverage
7.6
8.1dB
110dB @ 1 meter (3.3 feet) average, 116dB peak
8 ohms nominal, 6 ohms minimum
70V: 60W, 30W, 15W and 7.5W
100V: 60W, 30W and 15W
2750Hz
11.06” Diameter x 9.84” Depth (281mm x 250mm)
10.125” Diameter (257mm)
10 lbs (4.53kg) each
25 lbs (11.34kg) pair
Pair
Black or White
Supplied with bezel-less white grille, black grille optional
TRANSDUCERS
LF Driver:
HF Driver:
ENCLOSURE
Input Connectors:
Knockouts:
Safety Agency:
Ceiling Thickness Range:
Suspension Points:
Included Accessories
• C-Ring x 2
• Tile Support Rails x 4
• Cutout Template x 2
• Euroblock Connector x 2
• White Grille x 2
8” (203mm) Polypropylene Cone, Butyl Rubber Surround
1” (25mm) Cloth Dome, Pivoting, Ferrofluid cooled
Four pin, Euroblock with loop output connections
One, side mounted .75”
UL 1480, UL 2043, NFPA 90A, NFPA 70
.125” - 2” (3mm - 50mm)
One, on top surface
Optional Accessories
• Replacement Round Grille White (1 pair) | 40154
• Round Grille Black (1 pair) | 40157
• Square Adaptor w/ Grille White (5 pair) | 40160
• Square Adaptor w/ Grille White (1 pair) | 45160
• Square Adaptor w/ Grille Black (5 pair) | 40163
• Square Adaptor w/ Grille Black (1 pair) | 45163
• Flex Bracket (5 pair) | 92247
• Metal Pre-construction Bracket (6 pack) | 40125
• Tile Support Rails w/ C-Ring (1 pair) | 40174
• Replacement RotoLock Feet (Bag) | 40175
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL10
PS-C83RWT TECHNICAL SPECIFICATIONS
LOUDSPEAKER
Frequency Range (-10dB):
Frequency Range (-3dB):
Power Capacity:
Nominal Sensitivity:
Nominal Coverage Angle:
Directivity Factor (Q):
Directivity (DI):
Rated Maximum SPL:
Rated Impedance:
Transformer Taps:
Crossover Point:
Overall Dimension:
Cut Out Dimension:
Net Weight:
Shipping Weight:
Unit of Measure:
Grille:
32Hz – 300Hz
50Hz – 150Hz
200 Watts Continuous Program Power
125 Watts Continuous Pink Noise
89 dB
180 degrees conical coverage
N/A
N/A
110dB @ 1 meter (3.3 feet) average, 116dB peak
8 ohms nominal, 6 ohms minimum
70V: 120W, 60W, 30W and 15W
100V: 120W, 60W and 30W
150Hz
11.06” Diameter x 9.84” Depth (281mm x 250mm)
10.125” (257mm)
12 lbs (5.44kg) each
18 lbs (8.61kg) each
Each
Supplied with bezel-less white grille or black grille option
TRANSDUCERS
LF Driver:
HF Driver:
ENCLOSURE
Input Connectors:
Knockouts:
Safety Agency:
Ceiling Thickness Range:
Suspension Points:
Included Accessories
• C-Ring x 1
• Tile Support Rails x 2
• Cutout Template x 1
• Euroblock Connector x 1
• White Grille x 1
8” (203mm) Polypropylene Cone, Butyl Rubber Surround
N/A
Four pin, Euroblock with loop output connections
One, side mounted .75”
UL 1480, UL 2043, NFPA 90A, NFPA 70
.125” - 2” (3mm - 50mm)
One, on top surface
Optional Accessories
• Replacement Round Grille White (1 pair) | 40154
• Round Grille Black (1 pair) | 40157
• Square Adaptor w/ Grille White (5 pair) | 40160
• Square Adaptor w/ Grille White (1 pair) | 45160
• Square Adaptor w/ Grille Black (5 pair) | 40163
• Square Adaptor w/ Grille Black (1 pair) | 45163
• Flex Bracket (5 pair) | 92247
• Metal Pre-construction Bracket (6 pack) | 40125
• Tile Support Rails w/ C-Ring (1 pair) | 40174
• Replacement RotoLock Feet (Bag) | 40175
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL 11
CERTIFICATIONS
TECHNICAL ASSISTANCE AND SERVICE
SAFETY AGENCY COMPLIANCE
Sonance Professional Series loudspeakers models PS-C43RT,
PS-C63RT, PS-C83RT & PS-C83RWT meet the following standards:
UL 1480: Listed Standard For Safety For Speakers for Fire Alarm,
Emergency, and Commercial and Professional Use.
UL 2043: Suitable for use in air-handling spaces.
NFPA 70: 2002 National Electrical Code
NFPA 90A: Installation of Air Conditioning and
Ventilation Systems, Section 2-3. 10. (A)
The Technical Assistance Department at Sonance is available at
(949) 492-7777 to answer any questions concerning the operation
and installation of your speakers between the hours of 7:00 AM and
5:00 PM Pacific time, Monday through Friday, except holidays.
In the event your unit should need repair or service, you may return
the unit to your authorized dealer or use the following guidelines:
PLEASE KEEP ORIGINAL PACKAGING WHEN POSSIBLE.
1. Be prepared to state the model number and / or serial number,
date of purchase, and dealer name and address when calling.
2. Contact Sonance directly at (949) 492-7777 or at www.sonance.com
YOU MUST HAVE PRIOR AUTHORIZATION TO RETURN YOUR UNIT.
3. If you are returning the product directly to Sonance, call us to
obtain a return authorization number before shipping.
4. Ship the product via United Parcel Service, Federal Express,
or other package delivery service. Please do not use the
U.S. Postal Service.
5. Write the return authorization number on the outside of the box.
6. Ship to:
Attn: Quality Assurance Department
Sonance
212 Avenida Fabricante
San Clemente, CA 92672-7531
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL12
WARRANTY, REMEDY, EXCLUSIONS AND LIMITATIONS (U.S. ONLY)
Limited Warranty:
Sonance warrants this product to the original purchaser to be free from defects in material and workmanship, under normal use and
conditions, for a period of five (5) years from the date of original purchase as shown on the invoice.
The foregoing exclusive warranty gives you specific legal rights, and you may have other rights, which vary from state to state. This warranty
applies exclusively to the original purchaser.
The exclusive warranty does not apply and is ineffective if:
1. The invoice fails to establish that the product was purchased from an authorized Sonance dealer or distributor;
2. The product was subjected to misuse, neglect, accident, or improper installation.
[Damage to the product was caused by accident, abuse, or misuse];
3. The product was modified, altered, or repaired by unauthorized personnel; or
4. The unit was not used as described in the installation and operating instructions.
Exclusive Remedy:
Sonance agrees, at its option during the five (5) year warranty period, to repair any defect in material or workmanship or to furnish an equal
product in exchange without charge to the purchaser, subject to verification of the defect and proof of the date of purchase.
Exclusions:
TO THE EXTENT PERMITTED BY LAW, THE WARRANTY SET FORTH ABOVE IS IN LIEU OF, AND EXCLUSIVE OF, ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, AND IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY SONANCE. ALL OTHER EXPRESS AND IMPLIED WARRANTIES,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, IMPLIED WARRANTY OF FITNESS FOR USE, AND IMPLIED WARRANTY OF
FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED.
No one is authorized to make or modify any warranties on behalf of Sonance. The warranty stated above is the sole and exclusive remedy
and Sonance’s performance shall constitute full and final satisfaction of all obligations, liabilities and claims with respect to the Product.
IN ANY EVENT, SONANCE SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, ECONOMIC, PROPERTY, BODILY INJURY, OR
PERSONAL INJURY DAMAGES ARISING FROM THE PRODUCT, ANY BREACH OF THIS WARRANTY OR OTHERWISE.
This warranty statement gives you specific legal rights, and you may have other rights which vary from state to state. Some states do not allow
the exclusion of implied warranties or limitations of remedies, so the above exclusions and limitations may not apply. If your state does not
allow disclaimer of implied warranties, the duration of such implied warranties is limited to period of Sonance’s express warranty.
Warranty Exclusions and Damage Limitations
Additional Limitations and Exclusions from Warranty Coverage: The warranty described above is non-transferable, applies only to the initial
installation of the Product, does not include installation of any repaired or replaced Product, does not include damage to allied or associated
equipment which may result for any reason from use with this Product, and does not include labor or parts caused by accident, disaster,
negligence, improper installation, misuse (e.g. overdriving the amplifier or speaker, excessive heat or cold or humidity, outdoor installation),
or from service or repair which has not been authorized by Sonance.
Obtaining Authorized Service: To qualify for the warranty, you must contact your authorized Sonance Dealer/Installer or call Sonance
Customer Service at (949) 492-7777 within the warranty period, must obtain a return merchandise number (RMA), and must deliver the
Product to Sonance shipping prepaid during the warranty period, together with the original sales receipt, or invoice or other satisfactory
proof of purchase.
©2017 Sonance. All rights reserved. Sonance and Roto-Lock are registered trademarks of Dana Innovations.
Due to continuous product improvement, all features and specifications are subject to change without notice.
For the latest Sonance product specification information visit our website: www.sonance.com
SONANCE • 991 Calle Amanecer • San Clemente, CA 92673 USA
SONANCE | PROFESSIONAL SERIES IN-CEILING | INSTALLATION MANUAL 13
(949) 492-7777 • FAX: (949) 361-5151
www.sonance.com/professionalseries
05.12.17
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