SOLOWHEEL Technologies CO.,Ltd
www.solowheel.com
SOLOWHEEL USER MANUAL
Glide2
1. About the Product
1.1. Product Serial Number
1.2. Product Parameters
1.3. Handle Bar and Assist Mode
1.4 Button for preventing Tire Rotation
1.5. Over-Speed Protection
1.6. Slant Protection
1.7. SOLOWHEEL APP
2. Use of SOLOWHEEL Glide2 Series
2.1. Safe Riding Precautions
2.2. Preparations before Riding
2.3. Steps for Beginners
3. Maintenance and Service
3.1. Storage
3.2. Air Inflation , Inner and Outer Tire Replacement
3.3. Pedal Tightness Adjustment
3.4. Precautions for Cleaning and Use
4. Legal Statement
4.1. Use Statement
4.2. Personal Information Statement
4.3. Intellectual Property Statement
4.4 Contact Us
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TABLE OF CONTENTS
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TABLE OF CONTENTS
5. Product Quality Certificate
6. Product Warranty
6.1. Scope of Warranty Services
6.2. Product Maintenance Service Policies
6.3. Limited Maintenance Liabilities
7. Warranty Card
7.1. Customer Purchase Information Registration
7.2. Maintenance Record
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Overview
For your riding safety, please read this manual and the user guide carefully, and also watch the video on riding guidance before using
SOLOWHEEL Glide2 Versions (hereinafter referred to as SOLOWHEEL Glide 2) to understand how to correctly drive the SOLOWHEEL Glide2.
Please read carefully and understand all the safety warnings and precautions in this manual, which is helpful for you to better control the
SOLOWHEEL Glide2.
This manual applies to the SOLOWHEEL Glide2 produced by SOLOWHEEL Technologies CO.,Ltd.
If you have any question or cannot find the information you need from this manual, please contact the dealer authorized by
SOLOWHEELor the after-sales service center of SOLOWHEEL in time.
The PDF document for User Manual, video document of Safety Video, SOLOWHEEL APP, and other help files can be downloaded from the
official website of SOLOWHEEL Technologies CO.,Ltd: www.solowheel.com.
1. About the Product
SOLOWHEEL Glide2 is a fashionable, interesting, and practical travel and entertainment tool. In line with the dynamic balance principle,
SOLOWHEEL Glide2 can detect changes of its body pose with the built-in gyroscope and acceleration sensor, and accurately drive a
motor by the servo control system to adjust accordingly for balance. Users can move forward, speed up, slow down, brake the Glide2,
and perform other riding operations by tilting their bodies forth or back, and also can keep the lateral balance by controllingtheir bodies.
1.1. Product Serial Number
The serial number, a 16-character sequence normally accompanied by one-dimensional barcode or belowtwo-dimensional barcode, is
the unique identifier of the product. It is used for quality tracing, after-sales service, insurance claim, lost confirmation, and other
occasions. Please make sure to record and keep the serial number.
You can obtain the product serial number from: outer package of the product, product warranty card, and SOLOWHEEL Glide2 body.
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1.2.Product Parameters
Versions
Color
Net Weight
Mileage ①
Max. Speed ②
Climbing Angle
Payload
Charging Time
Inner Tire Dimension
Outer Tire Dimension
Factory Default Tire Pressure
Waterproof Level
Operating Temperature
Motor Power
Battery
Charger Input Voltage
Charger Output Voltage
Glide2
black
11.9KG
35~40KM
25KM/H
18°
120KG
About 3.5H
14 inch × 2.125
14 inch × 1.95
2.8BAR
IP55
-10～40°C
550W
320WH
AC 100-240V
84V*1.5A
①The Mileage is measured on a
level road, with the temperature
being 25℃ and load being 70kg.
riding habits, environmental
temperature, road surface
conditions, etc., can affect the actual
mileage. Different model versions
and battery capacity also lead to
different riding mileages.
② This speed was measured with
70KG payload.
③Default speed is 20KM/H.
Customers need to adjust from
SOLOWHEEL APP to get 25KM/H.
1.3.Handle bar and assist Mode
SOLOWHEEL Glide2 provides optional handle bar that must to be purchased from SOLOWHEEL and installed by users themselves. The
assist mode enables the system to provide proper riding force at a lower power and help users push SOLOWHEEL Glide2 easily when
users do not want to ride or when the condition is not suitable for riding (for instance, insufficient electric quantity, steep slope, wet and
slippery ground, sand, bumpy road, crowded environment, etc.), which greatly improves the portability.
1.4.Button for Preventing Tire Rotation
Due to the unique algorithm of SOLOWHEEL Glide2, if the body angle varies after the Glide2 body lifts off the ground under normal
startup state, motor spinning accelerates until the Glide2 is shut down. If being placed on the ground during motor acceleration, the
SOLOWHEEL Glide2 is likely to fly off due to the friction between wheels and ground, and there is the risk of running into others in some
cases, such as elevators, stairs, getting on or off the bus, or crowed places.
The anti-spinning key below the body handle is designed for the SOLOWHEEL Glide2 according to its characteristics. When the user
holds the handle to lift up the SOLOWHEEL Glide2, the key will be automatically triggered, and the SOLOWHEEL Glide2 will enter the
sleep state. In the meantime, the motor will no longer rotate to avoid spinning accordingly. Remove your hand from the handle key
to let the SOLOWHEEL Glide2 fall to the ground again. The SOLOWHEEL Glide2 will return to normal condition for continual use.
The “Button for Preventing Tire Rotation” function is enabled by default when SOLOWHEEL Glide2 leaves the factory.
You need to shut down this function on the mobile APP if i learning rope for operation is installed on the handle. Users need to know the
above functions and agree to accept the relevant legal liability statements when using this function.
1.5.Over speed Protection
SOLOWHEEL Glide2 limits the maximum riding speed to avoid dangers caused by too fast riding. When the Glide2 riding speed reaches the
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maximum speed set by the system, the pedal will slightly tilt up for 3~5° accompanied by alarm sound. Users are required to slow down
at this time. Do not accelerate forcibly (there is risk of car crash if performing forced acceleration, the personal injuries and all losses
caused by failure to operate according to the specificationshall be borne by the users themselves). The pedal will return to normal angle
once the normal speed is recovered.
When the electric quantity is less than 2 scales, the maximum speed limit will reduce gradually. When the electric quantity is increased or
lower than the minimum riding voltage (0 scale), the SOLOWHEEL Glide2 body will automatically tilt up the pedal to give the user the hint
to stop riding; otherwise, damage is caused to the SOLOWHEEL Glide2.
1.6. Slant Protection
When the left and right tilt angle of the SOLOWHEEL Glide2 body is more than 45° during riding, the system will induce the abnormality of
the SOLOWHEEL Glide 2 body, and will automatically exit the self-balancing mode, so as to prevent the personal injuries caused by high-speed
rotating tires after the tilting of the SOLOWHEEL Glide2 body. In the meantime, the SOLOWHEEL Glide2 plays the prompt tone of “Be careful”.
It is only necessary to correct the SOLOWHEEL Glide2 body at this time to automatically enter the self-balancing mode.
1.7. SOLOWHEEL APP
SOLOWHEEL APP is mobile software designed for SOLOWHEEL users by SOLOWHEEL Technologies Co., Ltd. to realize SOLOWHEEL Glide 2
control, make friends, release articles, attend SOLOWHEEL activities and purchase accessories. The English name of SOLOWHEEL APP is “
SOLOWHEEL”.SOLOWHEEL APP can be downloaded from our official website or corresponding APP stores(IOS system: Apple App Store;
Android system: Google Play).
The following functions can be realized through SOLOWHEEL APP: startup/shutdown, turn on/off the light, speed display, mileage display,
electric quantity display, SOLOWHEEL Glide2 body parameter setting, voice customization, fault detection, after-sales service, firmware
upgrade, etc.
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Bluetooth 4.0 BLE applies to Android 4.3 or above, IPhone 4S or above, IOS7.0 and superior versions, which can connect
SOLOWHEEL Glide2 with mobile phones.
Prompt
For more detailed functions of SOLOWHEEL APP, download the product manual of the latest SOLOWHEEL APP from the official website.
2. Use of SOLOWHEEL Glide2 Series
2.1 Safe Riding Precaution
SOLOWHEEL Glide2 is a kind of intelligent travel and commuting and entertainment device. Failure to operate the SOLOWHEEL
Glide2 according to the procedures specified in this manual may result in riding risk. r Regardless of the time and location, it is likely to
cause injuries even death and/or property loss to you due to decline, out of control, crash, etc., including riding the SOLOWHEEL Glide2
without complying with the requirements described in this manual. You are advised to carefully read and follow this manual completely,
watch relevant safety videos,and strictly follow the precautions below to reduce risks and to avoid injuries and losses:
·Users need to charge SOLOWHEEL Glide2 at least once every month at room temperature. The battery damages caused by no regular
maintenance are excluded from the warranty coverage of our company.
·Please wear a helmet and a protective gear during riding, and ensure that the pull rod has been folded in place.
·Do not drive the SOLOWHEEL Glide2 to go up and down the slopes of more than 18°. Do not conduct rapid acceleration, rapid decelera-
tion, and sudden turns either.
·Pay attention to obstacles on the road.
·Do not drive the SOLOWHEEL Glide2 on the grass, gravel roads, wet and slippery roads, and under other inappropriate road conditions.
·The fording depth must be less than 70mm.
·Do not drive the SOLOWHEEL Glide2 to climb up and down the stairs.
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·Do not drive the SOLOWHEEL Glide2 in the motor vehicle lanes.
·Do not soak the SOLOWHEEL Glide2 in water.
·The riding speed must not exceed the maximum speed limits of this model.
·Do not perform rapid acceleration after tilting up the pedal (tilting the SOLOWHEEL Glide2 body back).
·Do not sit on the pull rod or SOLOWHEEL Glide2.
·Do not lift up the SOLOWHEEL Glide2 in startup state.
·The beginners less than 18 years old or over 45 years old must be accompanied by others while learning how to drive the SOLOWHEEL Glide2.
·Please ensure that the electric quantity is sufficient; and the tire pressure is normal before riding the SOLOWHEEL Glide2.
·Please drive at a low speed instead of performing rapid acceleration, rapid deceleration, high-speed riding, and challenging stunts
before being skilled in riding.
2.2 Preparations before riding
SOLOWHEEL Glide2 is a high-tech travel and commuting device. riding without learning about operating specifications may cause
unexpected injuries and/or property loss. The instructions below are made for users, and contain details about how to properly drive
SOLOWHEEL Glide2. Matters needing attention during riding are also listed. Please read them carefully and drive SOLOWHEEL Glide
2in accordance with the instructions.
·Make sure that all parts of SOLOWHEEL Glide2 are free from damageandinstalled in placebefore riding.
·Charge the batteries of SOLOWHEEL Glide2 for more than 1.5h before riding.
·You can practice riding in an open indoor or outdoor area that is flat and wide, and covers at least4m * 4m.
·Make sure that you know the surrounding riding environment well so that the SOLOWHEEL Glide2 is free from the disturbance of cars, pedestrians, pets,
bikes and other obstacles.
·Be accompanied by an assistant who is familiar with the operation of SOLOWHEEL Glide2 as well as all the precautions and riding
methods described in this manual.
·Do not perform trial drive on slippery and wet fields.
·Please wear comfortable sportswear and flats, and do warm-ups to maintain body flexibility as far as possible.
·Put on safety helmet and protective gear to avoid injuries.
2.3 Steps for Beginner
·Hold the SOLOWHEEL Glide2 body, and make sure that it is vertical to the ground after startup.
·Open the pedals on both sides. Step one foot on one side of the pedal. The sole shall be stepped on the center of the pedal.
·The upper body shall be naturally upright, and the eyes shall look straight ahead. Tilt the center of body weight to the other side of the
pedal. Try to get the other foot off the ground to look for the balance point.
·Gradually begin to slowly slide forward by single-foot support, until the SOLOWHEEL Glide2 can keep sliding for a long time when one
foot steps on the pedal.
·After keeping thecenter of gravity balanced when sliding with one foot, you can step both feet on the pedals. Relax the lower legs on
both sides to ensure the balanced riding.
·Your body will go through temporary imbalance during practice, which is very easy to cause the slant of the SOLOWHEEL Glide2 body. It is
necessary to lean on the railings or walls during single practice to help you keep your body in balance. You can also experience the feeling on
the SOLOWHEEL Glide2 when accompanied and supported by your friend, and learn how to drive the SOLOWHEEL Glide2 step by step.
·After being gradually familiar with how to steadily drive straight ahead, you can try to change the direction according to the personal
mastery over the SOLOWHEEL Glide2 riding by adjusting the center of body weight or controlling your feet to twist around.
3. Maintenance and Service
3.1. Storage
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Improper storage shortens the life of built-in lithium batteries or causes other hidden dangers. Please keep the SOLOWHEEL Glide2
in a dry room at suitable temperature and humidity. If it is not used for a long time, please fully charge its battery at room temperature and
at least once every month later.
3.2. Air Inflation , Inner and Outer Tire Replacement
If the tire pressure is insufficient, please conduct air inflation in time. The factory tire pressure of SOLOWHEEL Glide2 is 2.8Bar by
default.If the tire of SOLOWHEEL Glide2 needs to be replaced due to tire burst or other reasons, contact the dealer authorized by
SOLOWHEEL or the after-sales service department of SOLOWHEEL for maintenance.
3.3. Pedal Tightness Adjustment
Riders will feel uncomfortable if the pedals of SOLOWHEEL Glide2 become loose, and will even fall under severe condition. If the
pedals are loose, please use a M10 Allen driver and a M6 Allen driver respectively to tighten the screws on the axis and on the side edge of the
axis. Please develop a habit of checking all parts of the SOLOWHEEL Glide2 before using.
3.4. Precautions for Cleaning and Use
·Before cleaning the SOLOWHEEL Glide2, shut down the body, pull up the charging wire, and close the charging port. During cleaning, make sure
that water does not flow into the battery-charging port.
·Use a soft cloth dipped with soapy water or clean water to scrub the outer cover of the SOLOWHEEL Glide2. Do not use high-pressure water
jet to flush the SOLOWHEEL Glide2.
·The waterproof and dustproof level of the SOLOWHEEL Glide2 is IP55, which means splash-proof and dustproof. Therefore,
it is not allowed to dip the SOLOWHEEL Glide2 in water, which may cause permanent damage to the SOLOWHEEL Glide2.
·Please do not drive the SOLOWHEEL Glide2 to pass through the deep-water zone (more than 70mm in depth).Please do not
drive in a rainstorm, so as not to fall down or cause damages to the SOLOWHEEL Glide2 because of soak in the water.
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·Please do not place the SOLOWHEEL Glide2 near the fire source or the places with extremely high temperature, so as to
avoid battery damages even explosion caused by hidden fire-fighting dangers.
4. Legal Statement
SOLOWHEEL Glide2 can be considered as a intelligent and portable travel and commuting device. However, it is no
replacement of the current existing means of transportation. When you use SOLOWHEEL Glide2 as a means of transportation
for short-distance travel, there might exist conditions causing injuries such as decline, crash, etc. and other risks. You have the responsibility
and obligation to carefully read and learn the User Manual for SOLOWHEEL Glide2 and User Guide; be familiar with how to
drive the SOLOWHEEL Glide2; and be fully aware of the warnings and precautions as well as the provisions specified in the
followinglegal and other people.
4.1. Use Statement
For your safe application and good experience, kindly use the product in strict accordance with the following requirements:
1.Please make sure to carefully read and completely understand the User Manual for SOLOWHEEL Glide2 and User Guide before using.
2.Please do not allow the ones who fail to carefully read and completely understand the User Manual for SOLOWHEEL Glide2 and User
Guide to use your SOLOWHEEL Glide2.
3.Please follow instructions in the User Manual for SOLOWHEEL Glide2 with regard to the riding age of 12-60 years old. Do not allow the
ones who are beyond this age scope to drive the SOLOWHEEL Glide2.
4. The pregnant and personnel who are not in normal physical or mental state cannot drive the SOLOWHEEL Glide2.
5. When you are in a bad physical or mental state, such as sick, taking drugs, drinking, etc., please do not drive the SOLOWHEEL Glide2.
6. SOLOWHEEL Glide2 is a riding vehicle designed for one person only. Two or more people must not drive one SOLOWHEEL Glide 2 at the
same time,Do not drive the SOLOWHEEL Glide2 with loads or while holding a baby in your arms.
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7. Please make sure that you are fully qualified in the physical and mental conditions for freely getting on/off and control the SOLOWHEEL Glide2
without any assistance before riding.
8. Please do not modify or repair the SOLOWHEEL Glide2 without permission or by the personnel who have not been authorized by our
company. If there is anything wrong with the product, please contact the after-sales staff of SOLOWHEEL, which is your most secure
option.
9. Please make sure that the SOLOWHEEL Glide2 is not loose, damaged broken, or under other abnormal situations before riding.
10. Before charging, please make sure that the socket is dry, fault-free, and without any foreign matters. During charging, make sure to
insert in the correct socket (100V-240V/50HZ-60HZ), and avoid coming contact with children and pets. Furthermore, keep the SOLOWHEEL Glide2
away from the combustibles.
11. The batteries of SOLOWHEEL Glide2 must be placed in the environment at -20°C-45°C. Please do not place the SOLOWHEEL Glide2 in
the environment where the temperature is above 45°C.When the temperature is below -20°C, the batteries will enter the self-locking state, which
are unable to be charged or used. Please place the SOLOWHEEL Glide2 in a warmer environment for charging and using.
12. If there is any leakage (including damage, giving off a peculiar smell/smoke, or overheating) in the batteries, please stop the vehicle
immediately, and avoid its contact with other objects.
13. Do not attempt to open or disassemble the batteries on your own. Do not perform abnormal operations or application to the batteries.
14.Due to different battery status and environment, the standby time of the fully charged SOLOWHEEL Glide2 (the electric quantity
display screen has 5 scales) and the not fully charged SOLOWHEEL Glide2 (the electric quantity display screen has 1 scale) is respectively
180 days and 30 days at most. Please pay attention to the standby time to avoid causing irreversible damage to the batteries because of
failing to charge them in time.
15.Please do not wear high-heeled or other unsuitable shoes, and the clothes that are too loose-fitting and unsuitable when riding the
SOLOWHEEL Glide2. Furthermore, you must wear professional protective gear during riding.
16. You are highly recommended to wear protective glasses when riding the SOLOWHEEL Glide2, so as to prevent eye injuries caused by
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dirt, dust or insects in the air and the possible adverse effects on riding.
17.Do not drive SOLOWHEEL Glide 2 on rainy days and on other wet roads. When riding on the wet and slippery roads, the tire resistance
reduces, the braking distance becomes longer, and the SOLOWHEEL Glide2 is easy to slip, which might cause accidents, for instance, the
SOLOWHEEL Glide 2 is out of control.
18. Please use a dry soft cloth to clean the SOLOWHEEL Glide2 body. Do not use strong water flow or high-pressure hose to clean the
SOLOWHEEL Glide 2 body. Do not soak the SOLOWHEEL Glide2 in the water, so as to avoid uncontrollable faults, abnormalities, accidents,
and other risks.
19. Do not drive the SOLOWHEEL Glide2 in the bad weather and the adverse environment with low visibility and poor light. Do not drive
the SOLOWHEEL Glide2 when you are extremely tired.
20. Since it is difficult for drivers, motorists, and pedestrians to notice each other in time at night and in an environment with poor light,
you are strongly advised against riding at night and in an environment with poor light, so as to avoid severe risks that might arise.
21. Please pay attention to the variation of road surfaces and surroundings when riding the SOLOWHEEL Glide2.Drive carefully to avoid
hurting yourself or others.
22. Please do not drive the SOLOWHEEL Glide2 under unsuitable road conditions and in improper environment, such as on the stairs, in the
elevators, or when passing through the revolving doors.
23. Pay attention to the distance among SOLOWHEEL Glide2 body, body and obstacles when riding the SOLOWHEEL Glide2.
24. Do not take the risk of riding on steep slopes, bumpy roads, or other terrains that you have never met before during riding.
25. Please do not make a turn at a rapid speed. Please do notslam the brakes on when riding the SOLOWHEEL Glide2 on the slippery road. The
above-mentioned behaviors are easy to cause slipping and other uncontrollable situations.
26.Please do not drive on the bicycle lanes. Please do not drive on the motor vehicle lanes and other unsuitable places. Please strictly
obey the traffic rules and other laws and regulations. When the SOLOWHEEL Glide2 comes close to or passes through the crossroads, motor
vehicle lanes,corners, and doors, please pay attention to slow down and avoid. In the meanwhile, the driver needs to have defensive awareness
and pay attention to the dangers that might cause by the traffic and pedestrians.
27. When riding the SOLOWHEEL Glide2, pay attention to and take precautions against the vehicles from all directions, pedestrians, pot holes, sewer
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separators, railway tracks, expansion joints, road surfaces, road construction, debris, and other obstacles as well as other dangerous
situations that might affect the personal and property safety of you and others at any time.
28.Do not make and receive phone calls or do any activities or actions that might distract you when riding the SOLOWHEEL Glide2, so as
to pay attention to monitor the external environment at any time.
29. Please drive forward along the riding directions of the bicycle lanes allowed and specified by the local governments and laws or
theroad edges. Do not drive in a direction not allowed by traffic regulations.
30. Please do not cut in the ways of vehicles and pedestrians when going out by riding the SOLOWHEEL Glide2.
31. Please do not put your hands on another means of transportation for dragging when riding the SOLOWHEEL Glide2. Do not perform
any improper behaviors, such as making stunts, doing any other extreme sports, etc.
32. Please do not drive the SOLOWHEEL Glide2 alone when you need to drive to some remote area. It is necessary to prevent potential
risks even when you drive the SOLOWHEEL Glide2 along with others.
33. SOLOWHEEL Glide2 is personal short-distance travel and commuting device. Do not use it for freight or other improper purposes.
34. The data and parameters of SOLOWHEEL Glide2 varyalong with different product models, whichare subject to change by SOLOWHEEL
without prior notice.
4.2. Personal Information Statement
1. Your personal information shall include the personal information that you voluntarily enter to bind the SOLOWHEEL Glide2when using
the SOLOWHEEL APP (hereinafter referred to as APP) to connect with the SOLOWHEEL Glide2 for registered certification,and the personal
information that you voluntarily provide during the product application, including but not limitedto your name, gender, age, address,
contact way, occupation, and the time and place for using our service, etc.
2. In the process of using the APP, your personal information provided during the owner certification, product serial number activation,
questionnaire and after-sales follow-ups and return visits,solicitation of the opinions or suggestions with regard to products or services,
and activity participation is convenient for us to provide better products and services for you, and improve your user experience.
3.You have the right not to provide your personal information. However, if you refuse to provide some of your personal information, we
may not able to provide better products and services for you, and even might deter you from using our products and services.
4.Any personal information provided by you shall bedeemed as the fact that you have entirely agreedwith theidea that your personal
information can be used by SOLOWHEEL itselfor its affiliated companies after the disclosure. The application of SOLOWHEEL and affiliated
companies shall include but not limited to the application of the internal staff, consultants, agents, suppliers, and partners of SOLOWHEEL
and its affiliated companies.
5.You agree that we might provide your personal information to the interested third party when in line with any of the following
conditions:
1) After your special authorization;
2)Conforming to the relevant laws and regulations or the mandatory requirements put forward by thegovernment agencies (including
thejudiciary authorities);
3) Perform the Terms of Service available (including investigating possible violations);
4) Deal with frauds, safety or technical issues;
5) Protect the rights, properties or security of users or the public from being damaged within the scope of legal requirements or the
allowable range;
6) The needs under special and/or emergency circumstances.
6.Theelectronic data of your personal information can be used for application, transmission and storage, and the above-mentioned
behaviors might exist in or out of China.
7. You completely agree with the idea that SOLOWHEEL and its affiliated companies might push the information with regard to the
products and services as well as the relevant activity information from tim to time for your better application and experience.
8. We will take reasonable and safe measures to protect the safety of your personal information, and to prevent your personal informa-
tion from being disclosed and used without authorization. Furthermore, we will also drive other interested parties accepting and using
your personal information described in this legal statement to fulfill the same obligations. You agree with the idea that SOLOWHEEL
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decides the time to save and keep your personal information according to the time required by intended use or any agreements, laws
and regulations.
9. You agree to exempt SOLOWHEEL and/or its affiliated companies and other receivers and/or users from any claims, responsibilities and
losses caused or might be caused by disclosing and using your personal information according to this legal statement, unless the
above-mentioned claims, responsibilities and losses are caused by the direct intentional behaviors or gross negligence of the receivers
and/or users.
4.3. Intellectual Property Statement
Unless otherwise stipulated in laws and regulations, or otherwise agreed in agreements, all rights of the intellectual properties (including
but not limited to the copyright, trademark right, patent right, application right, enforcement right, permissions, and other powers) with
regard to the products and their accessories, APP and website are reserved by SOLOWHEEL. No illegal use or any other punishments shall
be conducted without the prior written consent of SOLOWHEEL.
This legal statement shall apply to the Law of the People’s Republic of China.
For all the claims, responsibilities and losses caused or might be caused by consumers and any third party violating this law statement,
SOLOWHEEL shall assume no responsibilityfor the claims and any other obligations.
This legal statement constitutes the integral legal part of the SOLOWHEEL products (please make sure to transfer this legal statement
during product resale). You can choose to accept all the terms and conditions of this legal statement for using the SOLOWHEEL products.
If you use the SOLOWHEEL products, it shall be deemed as the fact that you have agreed to accept all the terms and conditions of this
legal statement, and to undertake any possible risks and responsibilities.
Contact Us
SOLOWHEEL Technologies CO.,Ltd
Address: 4/F, Building 3, Desheng Household Industrial Park, Changbu Village, Xinxu Town, Huiyang District,Huizhou, Guang-
dong518052
Tel: 4000-1000-12(Mainland China Only)
E-mail: service@solowheel.com
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If you do not agree to accept all the terms and conditions of this legal statement after purchasing our products, please return the goods;
and make sure that the products and packaging are intact without affecting the secondary sales during the sales return.
Thank you for choosing SOLOWHEEL and trusting us. For any questions, contact us, and we are always ready to be at your service.
5.Product Quality Certificate
This product has been tested and proved to be qualified for delivery in conformity with standards.
The warranty card (valid with manufacturer's seal and serial number in the back) and regular sales invoice are effective certificates for
maintenance. Please keep the warranty card properly.
Date of Production
QC Qualified Sea
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SOLOWHEEL Balancing Scooter consists of the parts below. Please open the package to check them and consult the dealer if any of them
is missing.
Scooter body, user guide, quality certificate, charger, charging wire
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6.Product Warranty
Dear customers:
Thank you for purchasing SOLOWHEEL series products.
After purchasing this product, please provide your correct, complete and true personal information, fill the information in the warranty
card, and ask for a valid invoice. You are advised to properly keep the warranty card and invoice.
To ensure that you obtain the best quality service of this Company, SOLOWHEEL Technology Co., Ltd. makes the following
service commitment for its products.
6.1.Scope of Warranty Services
1.The Company follows the national rule“three guarantees” (for repair, replacement or compensation of faulty products) for its
products. The products (only limited to the products purchased on Chinese mainland) meeting warranty conditions enjoy free services of
repair, exchange and return. Except for insurance, postal delivery and transport, warranty services shall be provided free of charge.
2.Customers enjoy warranty services with warranty cards. The serial number on the warranty card must be identical to that on the scooter
body. The warranty shall start on the earlier date of the following: date on the purchase invoice and product activation date. If a customer
cannot show proof of the warranty start date, the date of production shall be taken as the start date to determine whether the product is
within warranty validity period.
3.If an equipment performance problem is detected and confirmed within 7 days after purchase, customers may choose to repair,
exchange or return the product.
4.If an equipment performance problem is detected and confirmed within 15 days after purchase, customers may choose to repair or
exchange the product.
5.If an equipment performance problem is detected and confirmed within the term of service, our Company shall repair the product for
free.
6.After a product is exchanged, the warranty period of the product shall be reset. Our Company shall affix a seal to the back of the
delivery bill indicating a new date, and provide a new warranty card.
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7.Warranty periods of the scooter parts are listed below.
8.With the warranty period, please note that we do not provide free services and repair in the following circumstances.
•The accumulated mileage of the product exceeds 2000km according to records.
•Damage is caused by failure to install or use the product according to the instruction manual.
•Product serial number is removed or changed.
•The serial number bar code or model indicated on the warranty card is inconsistent with the product itself.
•The product has been dismantled or repaired by unauthorized personnel.
•There is natural abrasion (including abrasion of enclosure, handle bar, gearbox, tire, etc.) that does not affect product functions.
•The product is damaged by due to accident or misuse, such as mechanical damage, drop & break, collision and severe product
oxidation.
•Damage is caused by overload, driving over barriers (including but not limited fall and driving down steps), or extreme sports.
•Damage is caused by disassembly, delivery or loading/unloading en route when the product is sent for repair.
•Damage is caused by abnormal storage conditions or force majeure such as fire, liquid soaking, freezing or earthquake.
•There are wear and tear of vulnerable accessories, such as packing materials and technical materials.
•Other fault or damage is caused due to problems unrelated to the design, technology, manufacturing or quality of the product.
9.Our Company will provide paid maintenance services for faulty products exceeding the quality warranty period.
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Warranty Period
Part
Remarks
Whole scooter
Lithium battery pack
Inner and outer tire
One year
Six months
Three months
Including LED, scooter enclosure, decorating parts, pedal, built-in
music Bluetooth (except battery, and inner and outer tires)
6.2.Product Maintenance Service Policies
10.Customers can dial the official technical support hotline 4000-1000-12 of SOLOWHEEL Technology Co., Ltd. or directly
contact dealers for after-sale help or services. For details about after-sale service policies and procedures, visit our official website:
www.solowheel.com.
11.Within three workdays after receiving a customer's faulty product, our company will inform the customer of issues including cause of
the fault, fault clearance responsibility, maintenance fee and expected completion time of maintenance.
12.Our Company starts maintenance work of a product only after knowing that the customer holds no objection to issues including the
cause of the fault, fault clearance responsibility, maintenance fee and expected completion time of maintenance.
13.We provide warranty services for the products that were repaired less than 3 months ago or have been repaired and are within the
warranty period.
6.3.Limited Maintenance Liabilities
SOLOWHEEL Technology Co., Ltd. bears the obligations and responsibilities of maintenance for products, spare parts and
accessories, which are only limited to the parts within the warranty period for free maintenance or exchanged faulty parts. We do not
assume (or authorize any person to assume) other obligations or responsibilities, including but not limited to the work delay, property
loss or other losses due to the product maintenance period. The limited maintenance clauses specified here are the only maintenance
policies for the SOLOWHEEL , parts and accessories of SOLOWHEEL Technology Co., Ltd.. We do not acknowledge any other
guarantees or implicit guarantees apart from these articles. In terms of commitment made by a third party on the products of
SOLOWHEEL Technology Co., Ltd, we will not assume responsibilities. The rules shall take effect from the date of issue.
The final explanation right, copyright and alteration right of this warranty card shall be subject to SOLOWHEEL Technology Co.,
Ltd.
22
7.Warranty Card
7.1.Customer Purchase Information Registration
23
Customer Name
Date of purchase
Contact number
Email
Customer's
address
Name of dealer
Address of dealer
SN
Contact way/number
7.2.Maintenance Record
24
Time Fault Description Solution
Maintenance Staff
Signature
Remarks
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SOLOWHEEL Customer Service Center : 4000-1000-12 (Mainland China Only)
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