Solitaire 6000 User Manual

Page 1

Please Read This

You do not have to read all of this leaflet to use your payphone. Your Solitaire 6000 is ready to use ‘straight from the box’. Batteries are already fitted and basic setting up has been done.

Recording the Key Number and Serial Number

We have supplied your Solitaire 6000 with two keys to fit the case lock. As well as giving access to the cash inside the phone they also allow you to enter the programming modes. You need to record the key number:

If you lose the keys, and you know the key number, you can get replacements by contacting our Customer Services Helpline.

You will find the serial number of your phone on its base. Record this serial number as it may be required if you request Warranty service:

Your Solitaire 6000 is designed to plug into a new modular telephone socket. If you do not have such a telephone connection point, you should contact your local BT Payphone Sales Office to arrange for one to be fitted. They can be contacted on:

0800 115511 - UK (except Northern Ireland) 150 - Northern Ireland

Solitaire 6000 User Guide

(PM 0208 Issue.10 - 11/2001)

Description

Your Solitaire 6000 payphone is designed for use in supervised indoor locations and accepts 10p, 20p, 50p and £1 coins. The case design allows the Solitaire 6000 to be equally ‘at home’ free-standing or fixed on a wall or shelf and a Liquid Crystal Display makes it easy to operate.

The Solitaire 6000 provides Payphone Identification Tone (Beep...Bop) to tell telephone operators that the telephone they have dialled is a payphone and reverse charge calls should not be connected.

Calls to Emergency Services on 999 or 112 are always available without coins.

In Basic Settings, calls to 100 Operator and 142/ 192 Directory Enquiry services are only available to the payphone owner, in owner mode. These facilities can be opened to payphone users. Your payphone also has the facility to bar calls to particular STD codes, for example 090 is barred in the Basic Settings.

As you become more familiar with the extensive facilities it offers, you can of course customise the settings of your Solitaire 6000 to suit your own particular needs.

Hearing Impaired Users

The Solitaire 6000 incorporates an inductive coupler in the handset to assist users of post aural hearing aids.

Future Coins

In the event that the Royal Mint introduces new coins, please contact our Helpline.

Making a Payphone Call

The Payphone Identification Tone (Beep...Bop) will sound in the earpiece. Calls to Emergency Services are free, no coins are required.

Lift handset

Dial number

When answered:

Insert cash

You may now

speak

01234567890

20P

Display shows time left. At 10 seconds, expiry tone prompts to insert cash. Call is disconnected if time reaches 0, and

DIAL

prompt reappears.

Payphone Mode – NEXT CALL

If sufficient cash credit remains after your first call, you may make further calls without inserting more cash. DON’T HANG UP!

Press NEXT CALL

Display shows credit left:

Dial new number

Display eventually shows

time remaining:

You may now speak on your Next

Call - Insert more coins if required.

You may use this sequence more than once.

30P

– – – –

13:05 OWnEr

01234567890

13:08 OWnEr

09876543210

01122334455

Installation

If you require to fix your Solitaire 6000 securely to a wall or table, open the case, remove the cashtray, locate the fixing positions, drill and fix as appropriate using the fixing kit supplied. Close and lock the case.

When providing a payphone service to the public, in order to comply with OFTEL regulations, you must complete and display the important information panel near the payphone.

1. Remove your Personal Identity

Number (PIN) label from the handset

and record the number here:

2. Plug it in.

2.80 15.50

17:28

Mon

18:53

08706010024

prog MEM

DIAL

1 or 2 or 3

Programming the 3 Memory Buttons

Your Solitaire 6000 payphone now allows you to program 3 numbers on the memory buttons underneath the keypad; for example, a local taxi company, a credit card authority or a head office.

You may record the details on the label under the clear plastic cover by using a ballpoint pen in the hole at either end of the cover and flexing it.

Press one of the 3 memory buttons

If the memory is empty, the display shows one digit for the empty memory you selected.

Enter the telephone number

(e.g. 0870 601 0024)

then Press #

Choose the chargeband required (e.g. Local) by pressing * to move the display through the different chargebands available (including Free and Barred).

When correct Press #. Repeat for the other two memory buttons as required. Complete the label and refit the cover.

Basic Programming Mode

To adjust your Solitaire 6000 settings, you must enter Programming Mode. Leave the handset in place and begin with the key locked:

Press * until time

disappears, then

Press #

Unlock the case

(no need to open it)

Turn the key fully

Enter your PIN

Set time

(on keypad)

When correct: Press #.

or, for B.S.T Clock changes:

Press * to advance clock 1 hour,

Press * again to retard clock 2 hours,

Press * again to advance clock by 1 hour.

When correct time is shown: Press #.

Set day

(on keypad)

(1=Mon... 7=Sun, and

0 sets the payphone to

perpetual daytime rate),

then Press #

Plug-In-Customiser (PIC)

If you require an expansion of your payphone’s facilities, contact our Helpline for details.

Basic Settings

Solitaire 6000 is factory programmed with the following Basic Settings. Many may be changed refer to the appropriate section.

Time/Day: Both set to current. (Check B.S.T 1 Hr) Memory Buttons: None have been preset. Local Codes: 0345, 0645, 0845 and 01399 are set. National & International Unit Fees: Minimum Deposit

set to 20p, and Unit Fee set to 10.0p.

Unit Times (in seconds):

dnabegrahCpaehCemityaDdnekeeW

lacoL 767676

ecnatsiDgnoL 343434

eliboM 218 21

NCP 619 61

Time Period Defaults:

Mon to Fri: Cheap 00.00-08.00 & 18.00-24.00. Mon to Fri: Daytime 08.00-18.00. Sat and Sun: Weekend Rate all day.

Dialling Type: Set to Tone. Personal Identification Number: On handset label Exchange/PABX Access: Set to Direct Exchange Line Mercury Access: Set to Off Ringtime Limit Default: Set to 45 seconds. International Barring: International calls are allowed. Exception Dialling Code Defaults:

eerFlacoL

gnoL

ecnatsiD

eliboMNCPderraB

,0050 ,0080 ,8080 00800

,5430 ,5460 ,5480 99310

,20,10

,0780,50

0990

,40,30 ,5850 ,9850 80,70

,670,60,330,1

,46380,0280

,090,980,9380 7800,1990,0390

Service Numbers: 100/142/192 Operator/Directory

Enquiry calls are barred in Payphone Mode. Free unlimited digits:144, 0800, 0808, 0500, 00800

These are factory settings. They may be superseded by a “PIC” upgrade, in which case new settings will be supplied with that upgrade.

Changing the Batteries

NB: The PIN, Time and Day and any other

settings you have made may be lost if you do not perform this swiftly. Read the information below before you change the batteries.

When the batteries are becoming exhausted, a

BAtt LoW

warning will be displayed.

Use only new alkaline cells (4xAA cells, LR6 or MN1500), and not rechargeables.

NB: Emergency calls can still be made when

the batteries are exhausted.

To change the batteries do not unplug your Solitaire 6000, simply lift the handset.

Unlock and open

the case,

Press the battery

release button,

Remove the battery box.

Remove the old

batteries,

Insert the new

batteries

Changing the Ringer Volume

Unlock and open the case, then locate and adjust the Ringer Volume Switch (high/low/off). Then close and lock the case.

Unlock the case

With the key in the unlocked position, the display shows the cash records:

Open the case,

Empty the cashtray

Emptying the Cashtray

OWnEr

– – – –

prog MEM

LOC 010024

Local Exception Codes setting

Because your payphone doesn’t know where it is installed, it will charge all calls commencing with 01 and 02 at the Long Distance rate. There are some calls with these prefix digits which should be charged at Local rates.

To localise your payphone:

NB: The record of cash since the case was

last unlocked is reset to zero, but the record of the total cash since installation is unaffected by this sequence.

Making an Owner Call

As the payphone owner who knows the PIN, you do not need cash to make a call. Begin with the handset in place:

Press * until time disappears, then

Press #:

Enter your four-

digit PIN

if correct, display shows:

Lift handset

Dial number and

Make your call.

Owner Mode – NEXT CALL

You may make another owner call without reentering your PIN. If you wish to dial another number: DON’T HANG UP!

Press NEXT CALL

Dial new number

and Make new call

You may use this sequence more than once. However if you replace the handset you will have to re-enter your PIN.

Calling a Memory Number

Memory numbers can be programmed to taxi, credit card authority, head office numbers etc. They must be programmed before use - see (5).

Lift handset,

Press chosen

memory button

Display shows selected

memory number.

If memory number chosen is set to a FREE number, the call can proceed without coins. However if the number is set as a PAY call you will be prompted to insert cash as if the number had been dialled normally.

NB: Memory numbers may be set at rates

different from normal (e.g. a national number may be set at a local rate).

Memory numbers may be used in the owner mode, when no cash will be required.

Receiving a Call

Assuming the Ringer Volume switch is set to either

or , your payphone will ring normally when an incoming call is received. Calls may be accepted by lifting the handset. The Payphone Identification Tone will sound in

the earpiece to tell telephone operators that the telephone they have dialled is a payphone and that reverse charge calls should not be connected. Do not press any dialling buttons after lifting the handset, as this may result in the incoming caller being unable to hear you.

NB: Calls accepted on an extension

telephone cannot be subsequently transferred to the payphone.

In the event of difficulties, please call our Customer Services Helpline on 0870 601 0024

since case

last unlocked

since

installation

BATTERIES

(Correct polarity is essential!)

Replace the Battery Box, close and

lock the case & replace the handset.

The display shows the correct time and normal function is restored: If display shows – – – – refer to Page (5).

The phone book

Locate “Local Call Lists” in

your phonebook.

For your area: Note local calls starting 01 & 02

Press #

and wait until display

shows:

Enter the first code

(e.g. 01672)

Then press #

LOC ------

prog - - - -

LOC -01672

Repeat for all local codes required,

Then press #.

(If

FULL

displays, all the exception code capacity

has been used.)

Advanced Feature Programming

Enter the advanced

feature PIN (2468)

to set other facilities, or

Press *

to leave the Programming Mode.

Advanced Features may then be accessed by pressing the relevant keypad number:-

1 = Unit Fee (Not available if PIC fitted) 2 = Unit Times 3 = Dialling Type 4 = Change PIN 5 = PABX Access 6 = Mercury Access 7 = Ringtime Limit 8 = International Allow or Bar 9 = Dialling Code Review/Look 0 = Dialling Code Entry

Details of each setting are provided overleaf.

Next Call ?

Close and lock the case, Remove the key.

12:27

DIAL

123 456 789

✱

SOLITAIRE

6000

10 20 50 £1

NEXT CALL

3. Lift the Handset.

123 456 789

✱

EMERGENCY DIAL: 999

Tel. No

NEXT CALL

SOLITAIRE

6000

10 20 50 £1

Your Solitaire 6000 is now

ready to use!

55 55

Page 2

121110

Approval

Your Solitaire 6000 has been approved to provide the following:

• A public payphone service.

• For exchanges supporting loop disconnect (LD) and multi frequency (MF) dialling.

• Inductive coupling to appropriate hearing aids.

• Call barring.

• Compatible for use with call routing apparatus. – call routing apparatus means PBXs, PABXs,

key systems, dealerboards, key and lamp units, or automatic call distributors which provide a BS6312 compatible port and meet the requirements of BS6317 for simple telephones.

• The Solitaire 6000 is only approved for use as an extension instrument to compatible PBXs. Your supplier should be consulted for an up to date list.

• It cannot be guaranteed that the Solitaire 6000 will operate correctly under all possible conditions of connection to compatible PBXs. Any difficulties should be referred to your supplier.

• The Solitaire 6000 is not approved for use on PABX systems which return a secondary dialling tone if the delay setting is programmed to less than 3 seconds. Consult the supplier of your PABX if you are in any doubt.

• Solitaire 6000 is approved for use on a 1 + 1 carrier system.

• Safety: Solitaire 6000 is only approved for operating at Telecommunication Network Voltage (TNV). Do not attempt to alter or add additional connections to the Solitaire 6000.

Any other usage will invalidate the approval of the apparatus if as a result it then ceases to conform to the standards against which approval was granted.

Solitaire 6000 is manufactured in China under licence

for Solitaire Payphones Ltd.

Faults

If no Time of Day is displayed whilst the Solitaire 6000 is idle, the unit has lost its programming.

– – – –

BAtt LoW

20:58

dirEct LInE

PIn 2345

PIn 6789

CUtOFF 45

Int bArrEd Int AlloW

- Pb ACCESS

3 Pb PAUSE

999 or 112

Solitaire 6000 meets the European Directives

1999/5/EC for Radio & Telecommunication

Terminal Equipment

LOC Look

The display would show:

Or if, when the key is turned, display shows:

the unit has lost its programming.

0 - Dialling Code Entry

Allows you to enter specific national dialling codes (and their chargebands). For example, your network provider may introduce a new dialling code at Premium Rate and this feature enables you to bar such a service.

NB: All unallocated numbers in the range 03

to 08 are automatically set to the Mobile Rate.

Chargebands available are: Local, Long Distance, Mobile, PCN, Free and Barred.

Enter Advanced Programming Mode

Press 0 on the keypad

Choose chargeband to be entered by pressing *

(Loc, Long, Mob, PCN, Free or Bar

DEL

to delete a previously entered code.)

8 - Dialling Code Review/Look

Allows you to review the various dialling codes (and their chargebands) which are programmed into the Solitaire 6000, including your entries and Basic Settings. It is not possible to change categories in this mode. Chargebands are: Local, Long Distance, Mobile, PCN, Free and Barred.

Enter Advanced Programming Mode

Press 9 on the keypad

Choose chargeband for review by pressing *

repeatedly (Loc, Long, Mob, PCN, Free or Bar)

then Press #

The display shows the codes, in entry order, together with assigned chargeband.

7 - International Allow or Bar

Use this procedure if you wish to prevent International calls being made on your payphone.

Enter Advanced Programming Mode

Press 8 on the keypad

Use * to swap between allowing and barring

International Calls.

Press # to return to

prog

prompt.

6 - Ringtime Limit

Because your Solitaire 6000 does not receive a signal from the exchange to tell it when an outgoing call has been answered, a Ringtime Limit is set. This controls how long the payphone will allow the call to ring if no cash is inserted. 45 seconds is recommended. Only change this value only if you experience difficulties.

Enter Advanced Programming Mode

Press 7 on the keypad

Enter time (in seconds) allowed for phone to ring before disconnection.

Press # to return to

prog

prompt.

5 - PABX Access

If you require your Solitaire 6000 to work as an extension to a PABX system, these adjustments

must be made correctly.

Enter Advanced Programming Mode

Press 5 on the keypad

Then press #.

If you selected PABX, then the display shows:

Enter the PABX

access digit

(usually 9)

then press #.

The display then shows:

- the presending pause (e.g. 3 seconds: ask your PABX maintainer if necessary for advice.)

Enter a single digit for the pause,

then

Press # to return to

prog

prompt.

BT Chargecard (144)

Your Solitaire 6000 is already set to allow access to the BT Chargecard system and needs no further adjustment.

If you wish to prevent access to the service see Page (10) on exception code deletion.

4 - Change PIN

Enter Advanced Programming Mode

Press 4 on the keypad

Display shows current

PIN:

You may enter a

new 4 digit PIN

Be sure to record it

safely.

1 - Unit Fee

LOC - - - - - -

then Press #

Display changes to allow

entry or deletion of the

dialling code:

Pressing # allows the next number to be entered.

Press # to return to

prog

prompt.

LOC Ch 55

2 - Unit Times

You may press # at any time in the sequence to step to the next section. Lifting the handset during programming returns you to the payphone mode.

Enter Advanced Programming Mode

Press 2 on the keypad

Display shows

LOCAL CHEAP rate is

set to 55 seconds:

Press # to step through and set

Long Distance, Mobile and PCN.

When these have been entered,

Press #, then

Press # to return to

prog

prompt.

PULSE/tOnE

3 - Dialling Type

Enter Advanced Programming Mode

Press 3 on the keypad

Display shows current

dialling mode:

Press * to swap

between PULSE and TONE

Press # to return to

prog

prompt.

Pressing # advances to next number. You may repeat this for each chargeband. You may exit from this routine at any time by pressing *.

Press # to return to prog prompt.

Ringer Equivalence Number

All items of telephone equipment have a Ringer Equivalence Number (REN). The REN is used to calculate how many items may be connected to the same telephone line.

The Solitaire 6000 has a REN of 2. A total REN of 4 is allowed on any one line.

Extension Telephones

To avoid unauthorised chargeable calls being made on an extension phone connected to your payphone line, any extension should be in a secure location.

NB: Calls accepted on an extension

telephone cannot be subsequently transferred to the payphone.

PAYPHOnE OK

FAIL

Self Test

If you suspect a problem:

Insert and turn the key,

then Press *.

If the display shows this: replace the batteries see Page (4).

this, it may indicate:

• Batteries need replacing

• Cashbox is full

• Coin jam in mechanism If there is a coin jammed, you should try to clear it.

If there is no dial tone and the display shows: (i.e. time but no payphone symbol)

OFTEL Regulations

If you are providing a payphone service to members of the public, regulations introduced by OFTEL in 1988 make it a legal requirement for you, the payphone owner, to display a notice alongside your payphone.

The notice must carry the following information:

• Details of any limitations of access to the operator services.

• Information on whether unused coins are returned to the user.

• The minimum payment required to make a call.

• The method of payment, that is, types of coin the payphone will accept.

• The full postal address of the payphone, to help with emergency calls.

• The identity of the person to be contacted in case of complaints.

• The basis of charging for calls from the payphone.

• A clear indication that 999 and 112 calls are free.

• When an extension is connected to the payphone, a warning that this may affect the privacy of payphone calls.

0006eriatiloSaroferawolebserugifehT

ekamuoyfI.sgnitteScisaBstihtiw

resUehtdnemaTSUMuoysegnahc

.ecitoN

0006eriatiloS

elbaliavA/derraBsllaCrotarepO001

denruteRtoNsnioCdesunU

tnemyaPmuminiMp01

1£,p05,p02,p01rewsnAnOyaP

sserddA

reniatniaM/renwO

etunim/p7sllaClacoL

etunim/p62sllaClanoitaN

etunim/p003sllaClanoitanretnI

eerFsllaC211/999

We have included a copy of a suitable notice with your Solitaire 6000. You will need to complete some of the details yourself.

Press # to return to

prog

prompt.

If, when the handset is lifted the display shows

Use * to swap between DIRECT LINE or PABX.

DEL - - - - - -

(If you wish to delete any exception code you must select

DEL

then press #. Enter the code to be deleted and then press #, and repeat as required.)

Check the payphone is correctly plugged in to the wall socket.

For ease of maintenance Solitaire 6000 is fitted with a quick release hinge. Open the case, push back the hinge and remove the payphone top from the base.

The display should show:

If the display shows

FAIL

proceed to the Faults section which follows.

Continue with Page (5) of this guide.

11p/minute

These are set by the fitted PIC:

Nat. Minimum Fee 20p

Nat. 1st Unit Fee 10p

Nat. Subsequent Unit Fee 10p

Int . Minimum Fee 20p

Int. 1st Unit Fee 10p

Int. Subsequent Unit Fee 10p

Enter a new value

Then Press #

Display moves to LOCAL DAYTIME rate which

may be set in the same way.

Then Press #

Display moves to LOCAL WEEKEND rate which

may be set in the same way.

NB: Changing these values will affect call charges. Such changes must be incorporated in the payphone wall notice in order to comply with OFTEL regulations

Solitaire 6000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual