Solitaire 2000 User Manual

Solitaire 2000 User Guide

Description

Your Solitaire 2000 payphone is designed for
use in domestic, supervised indoor locations and
accepts 10p, 20p, 50p and £1 coins. The case
design allows the Solitaire 2000 to be equally 'at
home' free-standing or fixed to a wall or shelf.

The Solitaire 2000 provides Payphone
Identification Tone (Beep...Bop) to tell telephone
operators that the telephone they have dialled is
a payphone and that reverse charge calls should
not be connected. If required, this feature can be
switched off.

Calls to Emergency Services on 999 or 112
are always available without coins.

In Basic settings, calls to 100 Operator and
118XXX Directory Enqury services are only
available to the payphone owner, in owner mode.
These facilities can be opened to payphone users.
Your payphone also has the facility to bar calls to
particular STD codes, for example 090 is barred
in the Basic Settings.

As you become more familiar with the extensive
facilities it offers, you can of course customise
the settings of your Solitaire 2000 to suit your
own particular needs.

Hearing Impaired Users

The Solitaire 2000 incorporates an
inductive coupler in the handset to
assist users of post aural hearing aids.

Future Coins

In the event that the Royal Mint introduces new
coins, please contact our Helpline.

In the event of difficulties, please contact our Customer Services: telephone helpline: 0870 601 0024 www.solitairepayphones.com

Please Read This

Approval Information is shown on Page (11),
and if you are using other equipment on the
same line, see Page (5). If you are providing
a payphone service to the public, see Page
(12) for the regulations that apply.

Otherwise, you do not have to read all of this
leaflet to use your payphone. Your Solitaire 2000
is ready to use 'straight from the box' although all
calls will be charged at the daytime rate, until you
set the correct time and day - see Page (7).

Recording Key and Serial Numbers

We have supplied your Solitaire 2000 with two
keys for the case lock. As well as giving access
to the cash inside the phone, they also allow you
to reprogramme the payphone. You should
record the key number here:

If you lose your keys you can get replacements
by contacting our Customer Services Helpline.

www.solitairepayphones.com

You will find the serial number of your phone on
its base. Record this serial number here as it
may be needed for warranty service:

Your Solitaire 2000 is designed to plug into a
new modular telephone socket. If you do not
have such a telephone connection socket, you
should contact your local BT Payphone Sales
Office to arrange for one to be fitted. Contact:

0800 115511 - UK (except Northern Ireland)
150 - Northern Ireland

(LGPM0296-2N1 RoHS)

21

Features

Owner PIN Label Case Lock Coin Slot Insert Coin LED
on Handset

SOLITAIRE

LIFT

1. 2. 3. 4.

#1
#2
#3
#4
#5
#6
#7
#8
#9
#0

Solitaire Card

EMERGENCY

DIAL: 999 or 112

EMERGENCY

DIAL: 999 or 112

Tel. No.

Tel. No.

HANDSET

123

456

789

0#

*

"FREE" Number Hookswitch Keypad
Write-on Area

1 100

2 0 0 0

DIAL
NUMBER

10 20 50 £1

WAIT FOR
ANSWER

INSERT
COIN

Installation

If your Solitaire 2000 is to be used free-standing
on a surface, ensure it is in a stable position,
where it cannot fall and cause injury. Remember
it will be heavy when full of cash (~4Kg). Also
take care that the line cord does not present a
trip hazard.

To fix your Solitaire 2000
securely to a wall or table, open
the case, locate the fixing
positions in the back or base of
the rear case. Drill and fix as
appropriate using screws and
wallplugs strong enough to
support the weight of the
payphone full of cash. Close
and lock the case.

When providing a payphone service to the
public, in order to comply with OFCOM
Regulations, you must complete the important
information panel and display it near the
payphone: see Page (12) overleaf.

Emptying the Cashbox

The Solitaire 2000 cashbox holds approximately
four hundred 10p coins. In order to increase
security and to avoid coin jams, you should
empty the cashbox regularly.

Important Information

• If you wish to use Prepaid Calling Cards
with Freephone access then users must
dial the card access number then * on the
payphone ,then follow voice instructions

• The Solitaire 2000 must NOT be used in an
extension socket on a switchboard (PABX),
as all calls made could be charged
incorrectly at local rates.

3

1. Remove your

Owner Personal Identity Number

(PIN) label from the handset

and record the number here:

2. Plug it in.

SOLITAIRE

LIFT

1. 2. 3. 4.

HANDSET

#1
#2
#3
#4
#5
#6

123

#7
#8
#9

456

#0

Solitaire Card

EMERGENCY

EMERGENCY

DIAL: 999 or 112

DIAL: 999 or 112

Tel. No.

789

Tel. No.

3. Lift the Handset.

Your Solitaire 2000 is now

ready for use!

0#

*

10 20 50 £1

DIAL

WAIT FOR

INSERT

NUMBER

ANSWER

COIN

Making a Payphone Call

The Payphone Identification Tone (Beep...Bop)
will sound in the earpiece. Calls to Emergency
Services are free, no coins are required.

Lift Handset

Listen for Dialling Tone

Dial Number

When your call is answered:

Insert Cash

The Insert Coin LED will light

until coins are accepted.

You may now Speak on your Call

When only 10 seconds of call time are left, the
expiry tone will sound in the earpiece and the
LED will start flashing to prompt the insertion of
more cash.

When only 2 seconds are left, a continuous tone
will sound to alert the user that it is now too late
to insert more coins. The call will be
disconnected when the time expires, the line will
be broken and the dialling tone will return.

Making an "Owner Mode" Call

As the payphone owner who knows the four-digit
PIN, you do not need cash to make a call.

Lift Handset

Press * then #

Enter your four-digit PIN

If the correct PIN number is entered,

the LED comes on for five seconds.

Dial Number and

Make your "Owner Mode" Call

You will not have to insert any coins.

To return to "Payphone Mode":

Hang up for more than two seconds.

NB: A follow-on "Owner Mode" call can be

made by pressing and releasing the
hookswitch briefly. You will not have to
enter your PIN again for the follow-on
call.
BT Caller ID (1471) is available to
payphone users.
Owner mode is required to access BT
Callminder (1571). To access messages
from BT Callminder 1571 service , enter
owner mode *# PIN , dial 1571, then
press * on the payphone and then follow
the voice instructions.

Calling a "FREE" Number

Your Solitaire 2000 allows you to set ten UK
telephone numbers as "FREE" - that is, the user
will not have to insert coins, but the call will still
appear as normal on the payphone's bill.

When one of these numbers is dialled, the user
should not insert any cash. You may wish to use
this feature for the numbers of family or friends.

"FREE" numbers must be programmed before
they can be used, see Page (9) overleaf.

To use the "FREE" numbers:

Lift Handset

Either:

Press # and then

the store number (0-9)

for the "FREE" Number required,

Or:

Dial the "FREE" Number in full

on the keypad normally

If the number dialled in full has been
programmed as a "FREE" number, the call can
proceed without coins, otherwise the user will be
prompted to insert cash.

NB: The operator notification tone will still

sound in the earpiece to tell the called
party that the telephone they are
speaking to is a payphone.

Receiving a Call

Calls may be accepted normally, by lifting the
handset when the payphone rings.

The Payphone Identification Tone may sound in
the earpiece (if it is switched on) to tell telephone
operators that the telephone they have dialled is
a payphone and that reverse charge calls should
not be connected.

Changing the Ringer Volume

Unlock and open the case, then locate and
adjust the Ringer Volume Switch (high/low/off).
Then close and lock the case.

RESET

Extension Telephones

To avoid unauthorised chargeable calls being
made on an extension telephone plugged into
the same line as your payphone, you should
ensure that any extension is installed in a secure
location.

NB: Calls accepted on an extension

telephone cannot be subsequently
transferred to the payphone.

Solitaire Socket clamp which uses the
screws of the socket to retain telephone
plug available by contacting our
Customer Services Helpline on
0870 601 0024.

Basic Settings

Solitaire 2000 is factory programmed with the
following basic settings, many may be changed ­refer to appropriate section.

Time/Day:
Local Codes: 0844/0845
National Fees:

International Calls are barred but can be
allowed see page 9
International Fees Minimum Fee 10p Unit Fee 10p

Long Distance

Eire 12 7

Int Band 1

Int Band 2 2.1

Time Period Defaults:

Dialling Type : Set to Tone
Personal Identification Number: On handset label

Exception Code Defaults:

Fr

Int Band 1 003 & 004, Int Band 2 00X

Service Numbers: 100/118XXX Operator/Directory

These are factory settings. They may be
superseded by a "PIC" upgrade, in which case
new settings will be supplied with that upgrade.

Recommend these are set at installation

Minimum Fee 10p Unit Fee 10p

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Mon to Fri: Cheap 00.00-08.00 & 18.00-24.00.
Mon to Fri: Daytime 08.00-18.00.
Sat and Sun: Weekend Rate all day.

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,0050

0844,

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0845

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Enquiry calls are barred in payphone mode.
Free unlimited digits 0500, 0800, 0808

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Ringtime Limit

Because your Solitaire 2000 does not receive a
signal from the exchange telling it when a call
has been answered, a Ringtime Limit is set. This
time controls how long the payphone will allow
an outgoing call to ring if no cash is inserted.
The factory set value of 30 seconds is
considered to be the optimum for most calls.
After this length of ringing, with no cash inserted,
the payphone will automatically hang up,
stopping the attempted outgoing call.

Ringer Equivalence Number

All items of telephone equipment have a Ringer
Equivalence Number (REN). The REN is used to
calculate how many items may be connected to
the same telephone line.

The Solitaire 2000 has a REN of 3. A total REN
of 4 is allowed on any one line. This means that
only one ordinary extension telephone may be
used on the same line as the Solitaire 2000.

However, see the notes on Extension
Telephones on Page (5).

BT Ringback Service

To protect yourself from some possible frauds
being attempted on your payphone, we strongly
recommend that you call BT on 0800 800 150
and ask for this service to be removed from your
payphone line.

We also recommend you call 0845 077 9000 to
have the 0800 Reverse service blocked from
your payphone line.

4

5

6

Changing Payphone Settings

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Your Solitaire 2000 has several settings which
may be changed by you the Owner. In order to
make changes you need to unlock and open the
Payphone and operate the "PROG" pushbutton.

During Programming you will hear tones in the
handset: valid entries are greeted with the OK
Tone (a high frequency sequence) whilst invalid
entries will sound the Reject Tone (a low
frequency sequence).

You may change just one or as many settings as
you like after you have pressed the PROG
pushbutton. When you have finished, replace the
handset to return the Solitaire 2000 to its normal
Payphone Mode. In fact, you may exit from the
programming mode at any time by hanging up.

Entering the Programming Mode

NB: The payphone must remain connected

to the line throughout programming.

Lift the handset and place it
to one side.

Unlock and open the
case,

Press the small
"PROG" pushbutton,

and hold it down for one
second (a pencil or a
ballpoint pen is ideal).

Close the payphone.

The Insert Coin LED will light for five seconds to
confirm entry into the Programming Mode.

DO NOT replace the handset until you have
finished all the programming you wish to do.

7

The various settings can now be accessed by
pressing the keypad numbers:

1 Time/Day of Week

2. Minimum Deposit

3. Pulse/Tone Dialling

4. Owner PIN Setting

5. Reverse Charge Call Protection

6. Unit Fee

7. International Payphone Call Barring

8. "FREE" Numbers

9. Barred Prefix Codes

0. Local Prefix Codes

Each of these options is explained below:

Button 1 - Time/Day of Week

Enter the Programming Mode:

Press 1

Enter the Time as four digits on the keypad,

(24 hour format) HH:MM e.g. 3:27pm = 1527

Then press #,

Enter the Day of the Week as one digit,

Mon=1, Tues=2 etc. (If you set the day="0", the
payphone will charge daytime rate all the time.)

Then press #.

If you enter a valid time and day the LED will
flash and the OK tone will sound in the handset.

NB: If the Payphone is ever unplugged from

the telephone line for more than thirty
seconds these time settings will be lost.

In this case all calls will be charged at
BT Daytime rate even if they are made
in the evenings or at weekends.

Button 2 - Minimum Deposit

Your Solitaire 2000 is preset with 10p as the
minimum deposit to start a call. You can change
this, if required, to 20p. Note that the unit fee is
not affected by this setting.

To set a 20p minimum deposit:

Enter the Programming Mode:

Press 2, then press 20, then press #.

The LED will flash and the OK tone will sound in
the handset. You must display "20p Minimum
Payment" on the User Notice - a sticker for the
payphone is provided in the document pack.

If you want to reset the minimum deposit to 10p:

Enter the Programming Mode:

Press 2, then press 10, then press #.

The LED will flash and the OK tone will sound in
the handset.

Button 3 - Pulse/Tone Dialling

When you received your Solitaire 2000 it was
preset to use Tone Dialling which should work in
the vast majority of locations. ( Most BT lines
operate on either Pulse or Tone)

NB: If you have a BT Payphone line this will
normally only work with Pulse Dialling.

Enter the Programming Mode:

If you need to set the slower Pulse dialling.

Press 3, then press * to select Pulse dialling.

The LED will flash and the OK tone will sound in
the handset.

To set faster Tone Dialling (Cable Networks
normally require Tone Dialling)

Press 3, then press # to select Tone dialling.

The LED will flash and the OK tone will sound
in the handset.

8

Button 4 - Owner PIN Setting

Your Solitaire 2000 is provided with a preset
four-digit PIN number which allows the PIN
holder to make "Owner Mode" calls without cash.

If you have forgotten your PIN, or you would like
to change it, proceed as follows (we recommend
a PIN in the range 2000 to 8999):

Enter the Programming Mode:

Press 4, then enter your new four digit PIN,
then press #.

The LED will flash and the OK tone will sound in
the handset.

Record your new PIN here =

Button 5 - Reverse Charge Call
Protection

Your Solitaire 2000 is preset to sound a
Payphone ID Tone on incoming calls. This
Beep...Bop (cuckoo) tone warns telephone
operators that this is a payphone and reverse
charge calls should not be connected to it.

Enter the Programming Mode:

If you wish to remove this protection:

Press 5 then press #.

The LED will flash and the OK tone will sound in
the handset.

To restore Reverse Charge Protection:

Press 5 then press * .

The LED will flash and the OK tone will sound in
the handset.

Button 6 - Unit Fee

When you received your Solitaire 2000 the unit
fee was preset to mimic the BT Payphone rate
of 10p per unit.

If you wish to change this fee you can
programme any value between 5p and 30p per
unit (in 1p steps).

This will not affect your phone bill, only the
amount charged to the payphone users.

Example: To set the rate to 20p per unit:

Enter the Programming Mode:

Press 6, then press 20, then press #.

The LED will flash and the OK tone will sound in
the handset.

Button 7 - International
Payphone Call Barring

When you received your Solitaire 2000 it was
preset to bar all International calls (commencing
00-) in Payphone Mode.

NB: International Payphone Call Barring

does NOT apply to Eire calls (00353-).

Enter the Programming Mode:

If you wish to allow users to make and pay for
International calls:

Press 7, Press #.

The LED will flash and the OK tone will sound in
the handset.

To bar International calls again:

Press 7, Press * .

The LED will flash and the OK tone will sound in
the handset.

NB: International calls can always be made

in Owner Mode.

9

Button 8 - "FREE" Numbers

This allows you to programme up to ten UK
numbers as "FREE" numbers. These may be
dialled by anybody without charge, although
they will still appear on the payphone's bill. In a
domestic location these may be set to relatives'
numbers or work numbers for example.

Example: To enter 0870 601 0024 as "FREE":

Enter the Programming Mode:

Press 8, Press Store Number (0-9) on keypad,

then enter 0870 601 0024, then Press #.

The LED will flash and the OK tone will sound in
the handset. Record these numbers here:

Store

Telephone Number

0800 634 4087 Solitaire Card

Dialling these numbers on the keypad will not
need cash for the call to proceed.

The numbers may be over-written at any time.

To DELETE a "FREE" number:

Press 8, Press Store Number (0-9), Press #.

The LED will flash and the OK tone will sound in
the handset.

--continued on Page (10)--

Name

--continued from Page (9)--

FREE number store 0 has been programmed with
the number for Solitaire Prepaid Card service.
Solitaire £5 Prepaid cards may be purchased
direct, please call 0870 601 0024.

Button 9 - Barred Prefix Codes

Solitaire 2000 is preset with certain dialling prefix
codes as barred, as shown on Page (6).

You can add up to four more barred codes (with
up to six digits each) e.g. if you want to stop
access to BT ChargeCard or 0800 "calling card"
numbers. Codes entered here are barred to
payphone users.

Example : To bar calls to mobile telephones
Enter Programming Mode
Press 9 Press store number (1 to 4) on keypad
Enter 07 then Press #

The LED will flash and the OK tone will sound in
the handset. Record your Barred prefixes here:

Store

The numbers may be over-written at any time.

To DELETE a Barred Code Prefix: Press 9,
Press Store Number (1-4), Press #.

The LED will flash and the OK tone will
sound in the handset.

Barred Code Notes

1

2

3

4

Button 0 - Local Prefix Codes

Your payphone will charge most calls
commencing with 01, 02 or 03 at the Long
Distance Rate. However, some calls beginning
with 01 or 02 should be charged at the Local Rate.
You can programme up to ten local prefix codes.

Look up the Local Codes beginning with zero in
your phone book, note up to ten of them (up to 6
digits each) in the space below, then store them
in your payphone following the example below.

Example: To add code 01249 to the local list:

Enter the Programming Mode:

Press 0, Press Store Number (0-9) on keypad,

Enter 01249, then Press #.

The LED will flash and the OK tone will sound in
the handset. Record your Local prefixes here:

Store

Local Code

1

2

3

4

5

6

7

8

9

0

The numbers may be over-written at any time.

To DELETE a Local Code Prefix:

Press 0, Press Store Number (0-9), Press #.

The LED will flash and the OK tone will sound in
the handset.

Area Name

Faults

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Call charges
appear high.

Dial Tone but
call does not
connect

No Ring on
Incoming calls

Payphone does
not function
correctly

www.solitairepayphones.com

Possible Cause

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Check Dialling Type Pulse or Tone required ?

Ringer Switched off? (Page 5)
No BT Master socket on the line?(Page 1)

Press RESET button indicated in diagram on
page 5 and test unit again ( program parameters
will be retained)

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In the event of difficulties,

please contact our Customer Services:

telephone helpline: 0870 601 0024

or contact us via email using the

Contact section on our website

Approval

Your Solitaire 2000 has been approved to
provide the following:

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• A public payphone service.

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(LD) and multi frequency (MF) dialling.

• Inductive coupling to appropriate hearing
aids.

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• Call barring.

• Your Solitaire 2000 is NOT approved for use

on key systems, PMBX's, PABX's or 1 + 1
carrier systems.

• Safety: Solitaire 2000 is only approved for
operating at Telecommunication Network

• For exchanges supporting loop disconnect

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Voltage (TNV). Do not attempt to alter or add
additional connections to the Solitaire 2000.

Any other usage will invalidate the approval of
the apparatus if as a result it then ceases to
conform to the standards against which approval
was granted.

Guarantee

OFCOM Regulations

If you are providing a payphone service to members of the
public, regulations introduced by OFCOM make it a
legal requirement for you, the payphone owner, to display a
notice alongside your payphone.

The notice must carry the following information:

• Details of any limitations of access to the operator
services.

• Information on whether unused coins are returned to the
user.

• The minimum payment required to make a call.

• The method of payment, that is, the types of coin the

payphone will accept.

• The full postal address of the payphone, to help with
emergency calls.

• The identity of the person to be contacted in case of
complaints.

• The basis of charging for calls from the payphone.

• A clear indication that 999 and 112 calls are free.

• When an extension is connected to the payphone:

a warning that this may affect the privacy of calls made
on the payphone.

We have included a copy of a suitable
notice with your Solitaire 2000.
You will need to complete some of the
details yourself.

This product is guaranteed for one year provided
that:
(1) the goods have only been used for their
intended purpose, and have not been subjected
to misuse, or been wilfully or accidentally
damaged, and
(2) the goods have not been tampered with or
repaired by anyone other than Solitaire Payphones,
its staff or agents.

The terms of this guarantee do not affect your
statutory rights.

Solitaire 2000 meets the European Directives

1999/5/EC for Radio & Telecommunication

Terminal Equipment

Complaint with Directive 2002/95/EC RoHS

Restriction of Hazardous Substances

Solitaire 2000 is manufactured

in China under licence for

Solitaire Payphones Ltd.

121110