25
SOLATHERM reserves the right to modify characteristics of the products or their accessories and components without prior notice.
1. The present warranty covers the repair or substitution of the defective parts or part of
the system from authorised personnel. The replacement of th
e complete system can
only happen if the repair is not possible. In any case of failure or malfunction of the
system, the buyer must immediately inform the company as well as the distributor.
2. The present warranty covers only the free supply of spare parts
and in any case does
not cover any expenses for shipping costs. Dispatch costs as well as any authorized
personnel expenses or expenses for replacement of the defective parts are on clients
charge.
3. In case of malfunction, the dispatch of the defective pa
rts/products to the company
headquarters or place of repair of the defective product is on clients charge. Otherwise,
all costs for on-spot repair from authorised personnel at the clients location is at client’s
expense. The company reserves the right of decision on the type and how the repair
will be made according to its judgment. Every repair crew visit, even for just auditing
and checking the system is charged with the expenses and fees of the technician.
4. Any warranty claim can only be valid if this original warranty card is presented
accompanied with the original purchase receipt edited by the distributor. Furthermore,
for the warranty to be valid the buyer must complete and sign both parts of the warranty
(clients copy and distributors copy) and send the relative parts to the parties intended
within 10 days from the date of installation.
5. All spare parts or parts repaired or replaced have the same benefit of warranty period
as the remaining period of the general warranty of the system.
6. The electric parts of the system (electric element, thermostat, etc…) carry only two (2)
years warranty from the date of purchase.
7. The manufacturer assumes no responsibility and the present warranty
is invalid in the following cases:
A. When the product has not been checked, repaired, altered or installed by non
-authorized
personnel by the manufacturer or the distributor
– or his partners
B. If the ordinary services of the system have not been perform
ed by authorised by the company
personnel and as per Maintenance Schedule in the product Installation Manual.
The 1st service must
be conducted within 1 year (12
months) after the date of purchase of the product at the clients care
and expense. Proof of se
rvice is the signature and stamp of the authorised personnel at the bottom
of the present warranty card in combination with the original invoice of the service from the service
technician.
C. When any damage or malfunction is done to people or thing or the
product itself due to accident,
mishandling, improper or inappropriate use (intentional or unintentional), negligence, maltreatment
or bad installation of the product, lack of servicing of the product, wrong technical intervention on
the product or its parts, or to wrong connexions – cabling of the electrical resistance or other
electrical parts, other the instructions provides by the manufacturer.
D. If damage or malfunction of the system is due to bad weather conditions and natural disasters
(such as: natural disaster, frost, storms, floods, hail, earthquakes, fires, arson, etc…)
E. Damage or breakage of the collector glass
F. In case of normal wear and deterioration (due to time, etc…) of the external parts of the product
which do not affect the proper use of the system.
8. Manufacturer retains the right of control of the validity of the warranty at each stage of product repair
and to charge the owner for the costs of the repairs (value of the parts included) in this case the
conditions described in detail in the present warranty card are not met.
9. The present warranty does not affect the owner's and consumer’s rights, as these are foreseen by
Greek law
DATE STAMP AND SIGNITURE OF MAINTENANCE