SolarWinds UDT Administrator's Manual

ADMINISTRATOR GUIDE

User Device Tracker

Version 3.2.4

Last Updated: May 3 0, 201 7

Retrieve the latest version from:

https://support.solarwinds.com/Success_Center/User_Device_Tracker_(UDT)/UDT_Documentation

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Version 3.2.4, revised 9/1/2016

Introduction to UDT

What Is a Device?

What SolarWinds User Device Tracker Offers

How SolarWinds User Device Tracker Works

Installing SolarWinds User Device Tracker

Scalability

Requirements for SolarWinds UDT

UDT Server Software Requirements

SolarWinds Server Hardware Requirements

Requirements for Virtual Machines and Servers

Requirements for the Orion Platform database Server (SQL Server)

Additional SolarWinds UDT Requirements

Scalability

FIPS Support

Server Sizing

SNMP Requirements for Monitored Devices

Enabling Microsoft Internet Information Services (IIS)

Enabling IIS on Windows Server 2003 and Windows XP

Enabling IIS on Windows Vista and Windows Server 2008 (R2)

Enabling IIS on Windows 7

Installing SolarWinds User Device Tracker

Activating Your License

To evaluate the software without a license

To license the software on a server with Internet access

To license the software on a server without Internet access

Finishing SolarWinds UDT Installation

Moving SolarWinds UDT to a New Server

Licensing

Maintaining Licenses with License Manager

Installing License Manager

Deactivating and Registering Licenses with the License Manager

Excluding Orion Data Directories from Anti-Virus Scanning

Exclude for Windows XP/Server 2003

Exclude for Windows Vista/7/Server 2008

Running SolarWinds UDT

Internet Explorer Security Settings

Discovering and Adding Network Devices

Adding Devices

Adding Ports

Network Discovery

Adding Multiple Devices (Network Sonar Discovery)

Using the Network Sonar Results Wizard

Adding a Node (Add a Single Device)

Manage Nodes

User Device Tracker Port Discovery

Adding Orion Nodes to UDT

Event Notification for Nodes and Ports added to UDT

Adding Active Directory Controllers and Users

Managing Active Directory Credentials

Adding a New AD Credential

Editing an AD Credential

Deleting an AD Credential

Domain controller configuration validation

Managing Active Directory Domain Controllers

Adding a New AD domain controller

Editing an AD domain controller

Assign a credential to an AD domain controller

Deleting an AD Domain Controller

Setting Up Polling of User Data Across Domains

Defining Credentials for Polling Across Domains

Setting WMI Namespace Security

Adding a New AD Credential

Managing the UDT White List

Enabling DNS Resolution for Wireless Nodes

Adding Endpoints to the White List

Add Endpoints to the DNA Whitelist by Adding Rules

Add Endpoints to the Whitelist by Enabling Rules

Removing Endpoints from the White List

Removing Endpoints from the White List by Editing Rules

Remove Endpoints from the White List by Disabling Rules

Ignoring Endpoints in UDT

Ignoring Endpoints in the White List by Adding Rules

Ignoring Endpoints in the White List by Enabling Rules

Deleting White List Rules

Managing UDT

Getting Started with Orion

Discovery Central

Network Sonar Discovery

Add a Node

Node & Group Management

Manage Nodes

Manage Dependencies

Manage Groups

Accounts

Manage Accounts

Account List

Credentials

Manage Windows Credentials

Customize

Customize Menu Bars

Color Scheme

External Websites

Manage Alerts

Manage Advanced Alerts

Product Updates

Available Product Updates

SolarWinds product Team Blog

Views

Manage Views

Add New View

Views by Device Type

Settings

Web Console Settings

Polling Settings

Orion Thresholds

UDT Settings

Details

Database Details

Polling Engines

Orion Platform Details

License Details

Configuring SolarWinds UDT

Port Management

Manage Ports

User Device Tracker Discovery

Track Users and Endpoints

Manage the White List

Manage Active Directory Domain Controller

Manage Watch List

UDT Settings

Polling Interval

Data Retention

Port Thresholds

View UDT Job Status

Advanced Settings

License Summary

UDT License Summary

thwack Community

UDT thwack Forum

UDT Credentials

Manage Active Directory Administrator Credentials

Viewing Status: Device, Port, User, SSID

Using the Device Tracker Summary

Using the Device Tracker Port Details

Viewing Node and Port Data in Tooltips

Using the Device Tracker Access Point Details

Using the Device Tracker SSID Details

Using the Device Tracker User Details

Viewing User Data in Tooltips

Common Tasks with SolarWinds UDT

Finding the switch and port where a particular hostname, IP, or MAC address is or was connected

Seeing Rogue Endpoint Connections in Real-time

Tracking Status for a Group of Ports

Shutting Down a Network Device Port

Creating and Managing a Watch List

Finding Wireless Endpoint Connections

Finding a User's Connections

Finding Endpoints in a Subnet

Resolving IP Address Conflicts with IPAM and UDT Integration

Alerting and Reporting

Editing Alerts

Configuring SolarWinds UDT Alerts

Configuring a default UDT alert

Setting up the alert trigger action

Creating SolarWinds UDT-Specific Reports

Using Predefined SolarWinds UDT Reports

Viewing and Editing Reports

Filtering and Grouping Data in Resources

SQL Syntax

SWQL Syntax

SolarWinds Core Components

Discovery Central

Network Discovery

Additional Discovery Central Resources

Discovering and Adding Network Devices

Network Discovery Using the Network Sonar Discovery Wizard

Using the Network Sonar Discovery Results Wizard

Importing a List of Nodes Using a Seed File

Managing Scheduled Discovery Results

Using the Discovery Ignore List

Managing the Orion Web Console

Logging in for the First Time as an Administrator

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Windows Authentication with Active Directory

Using the Web Console Notification Bar

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Navigating the Orion Web Console

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Using Web Console Tabs

Using and Disabling Web Console Breadcrumbs

Administrative Functions of the Orion Web Console

Changing an Account Password

Orion Website Administration

Viewing Secure Data on the Web

Handling Counter Rollovers

General Thresholds

General Threshold Types

Setting General Thresholds

Customizing Views

Creating New Views

Editing Views

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Configuring View Limitations

Copying Views

Deleting Views

Views by Device Type

Resource Configuration Examples

Using the Orion Web Console Message Center

Exporting Views to PDF

Creating a Custom Summary View

Creating and Editing External Website Views

Customizing the Orion Web Console

Customizing Web Console Menu Bars

Changing the Web Console Color Scheme

Changing the Web Console Site Logo

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Configuring the Available Product Updates View

Updating Your SolarWinds Installation

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Orion Web Console and Chart Settings

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Web Console Settings

Chart Settings

Discovery Settings

Using Node Filters

Applying a Node Filter

Example Filters with Associated SQL Queries

Valid Status Levels

Custom Charts in the Orion Web Console

Customizing Charts in the Orion Web Console

Custom Node Charts

Custom Volume Charts

Custom Chart View

Custom Object Resources in the Orion Web Console

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Editing a Custom Object Resource

Selecting Custom Objects and Resources

Available Custom Resources

Integrating SolarWinds Engineer's Toolset

Configuring a Toolset Integration

Adding Programs to a Toolset Integration Menu

Accessing Nodes Using HTTP, SSH, and Telnet

Using Integrated Remote Desktop

Managing Orion Web Console Configurations

Creating a Web Console Configuration Backup

Restoring a Web Console Configuration Backup

Clearing a Web Console Configuration

Managing Devices in the Web Console

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Adding Devices for Monitoring in the Web Console

Deleting Devices from Monitoring

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Viewing Node Data in Tooltips

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Editing Object Properties

Promoting a Node from ICMP to SNMP Monitoring

Viewing Node Resources

Setting Device Management States

Unscheduled Device Polling and Rediscovery

Monitoring Windows Server Memory

Scheduling a Node Maintenance Mode Time Period

Managing Groups and Dependencies

Managing Groups

Creating Groups

Editing Existing Groups

Managing Group Members

Deleting Groups

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Managing the Display of Group Status

Managing Dependencies

Creating a New Dependency

Editing an Existing Dependency

Deleting an Existing Dependency

Viewing Alerts on Child Objects

Managing Web Accounts

Creating New Accounts

Editing User Accounts

User Account Access Settings

Setting Account Limitations

Defining Pattern Limitations

Setting Default Account Menu Bars and Views

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Configuring an Account Report Folder

Configuring Audible Web Alerts

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Managing SolarWinds UDT Polling Engines

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Viewing Polling Engine Status in the Web Console

Configuring Polling Engine Settings

Orion Platform Polling Settings

Polling Intervals

Polling Statistics Intervals

Database Settings

Network

Calculations & Thresholds

Calculating Node Availability

Node Status

Percent Packet Loss

Calculating a Baseline

Using the Polling Engine Load Balancer

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Setting the Node Warning Level

Managing Packet Loss Reporting

Monitoring Network Events in the Web Console

Viewing Event Details in the Web Console

Acknowledging Events in the Web Console

Using Orion Platform Advanced Alerts

Creating and Configuring Advanced Alerts

Creating a New Advanced Alert

Naming, Describing, and Enabling an Advanced Alert

Setting a Trigger Condition for an Advanced Alert

Setting a Reset Condition for an Advanced Alert

Setting a Suppression for an Advanced Alert

Setting the Monitoring Period for an Advanced Alert

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Setting a Trigger Action for an Advanced Alert

Setting a Reset Action for an Advanced Alert

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Alert Escalation

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Understanding Condition Groups

Using the Advanced Alert Manager

Adding Alert Actions

Available Advanced Alert Actions

Sending an E-mail / Page

Playing a Sound

Logging an Advanced Alert to a File

Logging an Advanced Alert to the Windows Event Log

Logging an Advanced Alert to the NetPerfMon Event Log

Sending a Syslog Message

Executing an External Program

Executing a Visual Basic Script

Emailing a Web Page

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Using Text to Speech Output

Sending a Windows Net Message

Sending an SNMP Trap

Using GET or POST URL Functions

Dial Paging or SMS Service

Testing Alert Actions

Viewing Alerts in the Orion Web Console

Acknowledging Advanced Alerts in the Web Console

Escalated Advanced Alerts

Escalated Alert Example

Creating a Series of Escalated Alerts

Viewing Alerts from Mobile Devices

Creating Network Maps

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Creating and Viewing Reports

Predefined Orion Platform reports

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Availability

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Current Node Status

Current Volume Status

Daily Node Availability

Events

Historical CPU and Memory Reports

Historical Response Time Reports

Historical VMware ESX Server Reports

Groups: Current Groups and Groups Members Status

Groups: Daily Group Availability

Groups: Group Availability (with members)

Groups: Historical Groups Status

Historical Volume Usage Reports

Inventory

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Viewing Reports

Viewing Reports in the Orion Web Console

Viewing Reports in the SolarWinds UDT Report Writer

Using Report Writer

Preview Mode

Design Mode

Creating and Modifying Reports

General Options Tab

Select Fields Options Tab

Filter Results Options Tab

Top XX Records Options Tab

Time Frame Options Tab

Summarization Options Tab

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Report Grouping Options Tab

Field Formatting Options Tab

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Customizing the Report Header and Footer Image

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Exporting Reports

Example Device Availability Report

Using Orion Report Scheduler

Creating a Scheduled Report Job

Using Orion Report Scheduler with HTTPS

Troubleshooting the Orion Report Scheduler

Reports and Account Limitations

Monitoring Syslog Messages

Configuring the Orion Syslog Port

Syslog Messages in the Web Console

Syslog Resources

Viewing Syslog Messages in the Web Console

Acknowledging Syslog Messages in the Web Console

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Using the Syslog Viewer

Viewing and Acknowledging Current Messages

Searching for Syslog Messages

Syslog Server Settings

Configuring Syslog Viewer Filters and Alerts

Available Syslog Alert Actions

Forwarding Syslog Messages

Syslog Alert Variables

Syslog Date/Time Variables

Other Syslog Variables

Syslog Message Priorities

Syslog Facilities

Syslog Severities

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Monitoring SNMP Traps

The SNMP Trap Protocol

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Viewing SNMP Traps in the Web Console

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Using the Trap Viewer

Viewing Current Traps

Searching for Traps

Trap Viewer Settings

Configuring Trap Viewer Filters and Alerts

Available Trap Alert Actions

Trap Alert Variables

Trap Date/Time Variables

Other Trap Variables

Creating Custom Properties

Creating a Custom Property

Removing a Custom Property

Importing Custom Property Data

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Custom Property Editor Settings

Editing Custom Properties

Using Filters in Edit View

Creating Custom Properties Filters

Removing Custom Properties Filters

Creating Account Limitations

Using the Account Limitation Builder

Creating an Account Limitation

Deleting an Account Limitation

Managing the SolarWinds UDT Database

Using Database Manager

Adding a Server

Using SQL Server Management Studio

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Database Maintenance

Running Database Maintenance

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Common Orion Tasks

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Creating an Alert to Discover Network Device Failures

Creating a Custom Property

Creating an Alert Using a Custom Property

Configuring Alert Actions

Testing Alerts

Scheduling and Emailing Business Hours Reports

Creating a Business Hours Report

Scheduling and Emailing a Report

Creating Geographic or Departmental Views

Creating a Custom Group

Creating a Custom View

Additional Polling Engine and Web Console

Additional Polling Engine System Requirements

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Installing an Additional Polling Engine

Upgrading an Additional Polling Engine

Configuring an Additional Polling Engine

Changing Polling Engine Node Assignments

Installing an Additional Web Console

Copying the Default Reports

Troubleshooting

Checking Device Compatibility

Scanning a Device

Analyzing Test Results

Node Discovery Completely Fails

Node Discovery Fails for Some Devices

UDT Missing User Data

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UDT Polling Spikes CPU on Target Device(s)

Wrong Hostname Reported for Endpoint

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Wrong IP Address Reported for Endpoint

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Wrong MAC Address Reported for Endpoint

Wrong Connection Type Reported for Endpoint

Wrong VLAN Reported for Endpoint

No DNS Data for a Device

No Layer 3 Data for a Device

No Layer2 Data for a Device

No User Data Retrieved Via WMI (Windows Server 2003)

UDT Not Receiving User Data from Domain Controllers

Event code setup

Adding a Deleted Port Back into UDT

Orion Platform Components

Verify Program Operation

Stop and Restart

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Run the Configuration Wizard

Using Full Variable Names

Working with Temporary Directories

Slow Performance on Windows Server 2008

Regular Expression Pattern Matching

Characters

Character Classes or Character Sets [abc]

Anchors

Quantifiers

Dot

Word Boundaries

Alternation

Regular Expression Pattern Matching Examples

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Introduction to UDT

SolarWinds User Device Tracker (SolarWinds UDT) allows you to monitor devices, ports, and users for your network. With SolarWinds UDT, you can analyze your port usage and capacity and be alerted to issues before or as soon as they occur.

SolarWinds UDT allows you to find where devices are connected in your network and offers detailed information about capacity analysis. UDT regularly polls switches and routers for information about what is connected to them. Based on this information, SolarWinds UDT stores current and historical information about where a device has been connected. It also provides alerts and reports about devices connected to the network. For capacity analysis, SolarWinds UDT can report on how many ports are used on switches currently, as well as over time, so you can better understand the true utilization of the ports on your switches.

UDT also polls Active Directory domain controllers event logs for user login activity and based on it provides current and historical views of endpoints to which users have been connected on the network.

What Is a Device?

A device is a MAC address, hostname, or IP Address. SolarWinds UDT allows you to search on this information to find where the device is connected in the network and where it has been connected in the past.

What SolarWinds User Device Tracker Offers

How Does SolarWinds User Device Tracker Work?

What SolarWinds User Device Tracker Offers

SolarWinds UDT provides focused device and port monitoring for network engineers. SolarWinds UDT provides many features to help, including:

n Discover IPv4 and IPv6 devices.

n Quickly find where a device (MAC address, hostname or IP Address) or user is connected on the

network

n Find out where a device or user has been connected in the past

n Find out what has been connected to a port over time

n Provides port capacity analysis for a switch (how many ports are being used, including both

monitored and un-monitored ports)

n Provides global port capacity analysis for used/available ports and network capacity planning

n Configure a watchlist to track when specific devices appear on the network and alert when the

devices appear

n Provides enhanced network topology mapping

n Generates 7 new predefined reports on connected devices, device capacity, and AD users

How SolarWinds User Device Tracker Works

Using SNMP calls to your network framework, SolarWinds User Device Tracker provides real time feedback on your monitored devices and users and trending through statistics stored in the Orion Platform database. Keeping with the SolarWinds common components infrastructure, there are no agents installed on your servers and no remote software to maintain. All calls are made in real time and displayed on a Web Console accessible from any supported browser.

The following diagram provides an overview of the current SolarWinds UDT architecture, including interactions among SolarWinds UDT components, the SolarWinds UDT database, Active Directory domain controllers, and the managed devices on your network.

Installing SolarWinds User Device Tracker

Installing SolarWinds User Device Tracker (SolarWinds UDT) is a wizard-driven process. Resource and space requirements are such that most deployments do not require hardware updates to your server.

SolarWinds UDT is a standalone product. It can be installed by itself or with other SolarWinds products (for example SolarWinds Network Performance Monitor) to provide an integrated experience.

Requirements for SolarWinds UDT

FIPS Support

Server Sizing

SNMP Requirements for Monitored Devices

Enabling Microsoft Internet Information Services (IIS)

Installing SolarWinds User Device Tracker

Activating Your License

Finishing SolarWinds UDT Installation

Moving SolarWinds UDT to a New Server

Licensing

Maintaining Licenses with License Manager

Excluding Orion Data Directories from Anti-Virus Scanning

Running SolarWinds UDT

Internet Explorer Security Settings

Scalability

By adding individual polling engines, you can transparently scale your SolarWinds UDT installation to any environment.

For more information see "Additional Polling Engine and Web Console"

Requirements for SolarWinds UDT

SolarWinds recommends installing your SolarWinds product on its own server, with the Orion Platform database hosted separately, on its own SQL Server. Installations of multiple SolarWinds UDT servers using the same database are not supported.

UDT Server Software Requirements

The following table lists minimum software requirements and recommendations for your UDT server.

Software Requirements

Operating System

Windows Server 2008 R2, 2012 or 2012 R2 with IIS in 32-bit mode.

Web Server

IIS must be installed. SolarWinds recommends that SolarWinds software administrators have local administrator privileges to ensure full functionality of local SolarWinds tools. Accounts limited to use of the Orion Web Console do not require administrator privileges.

Notes:

n SolarWinds does not support production installations of SolarWinds products on

Windows XP, Windows Vista, or Windows 7 systems.

n If you are installing SolarWinds UDT on Windows Server 2003, confirm that your full

computer name is no longer than 15 characters in length. Windows Server 2003 trims any characters beyond the fifteenth, and this may prevent SolarWinds services from properly identifiying your UDT server.

n While UDT is supported on Windows Server 2008 R2, it is not supported on Windows

Server 2008.

Microsoft IIS, version 6.0 and higher, in 32-bit mode.

DNS specifications require that hostnames be composed of alphanumeric characters (A-Z,

0-9), the minus sign (-), and periods (.). Underscore characters (_) are not allowed. For more

information, see RFC 952.

Note: SolarWinds neither recommends nor supports the installation of any SolarWinds UDT product on the same server or using the same database server as a Research in Motion (RIM) Blackberry server.

.NET Framework

Version 4.0 .NET Framework.

SNMP Trap

Windows operating system management and monitoring tools component

Services

Web Console Browser

n Microsoft Internet Explorer 7, 8, or 9

n Mozilla Firefox 3 or later

n Google Chrome 8

SolarWinds Server Hardware Requirements

The following table lists minimum hardware requirements and recommendations for your UDT server.

Note: Hardware requirements are listed by SolarWinds license level.

Hardware UT2500, UT5000, or UT10000 UT25000 or UT50000 UTX

2.0 GHz 2.4 GHz 3.0 GHz

CPU Speed

Note: Dual processor, dual core is recommended.

2 GB 5 GB 20 GB

Hard Drive Space

Memory 3 GB 4 GB 4 GB

Application Ports

Requirements for Virtual Machines and Servers

SolarWinds installations on VMware Virtual Machines and Microsoft Virtual Servers are fully supported if the following minimum configuration requirements are met for each virtual machine.

Note: A RAID 1 drive for server operating system, SolarWinds installation, and tempdb files is recommended. The SolarWinds installer needs 1GB on the drive where temporary Windows system or user variables are stored. Per Windows standards, some common files may need to be installed on the same drive as your server operating system..

161/SNMP and 443/SNMP. VMware ESX/ESXi Servers are polled on 443.

17777/TCP open for Orion Platform traffic

17778/ HTTPS open to access the SolarWinds Information Service API

Note: SolarWinds strongly recommends that you maintain your SQL Server database on a separate

physical server.

Virtual Machine

Configuration

Orion Requirements by License Level

UT2500, UT5000, or UT10000 UT25000 or UT50000 UTX

CPU Speed 2.0 GHz 2.4 GHz 3.0 GHz

Allocated

Hard Drive Space

Memory 3 GB 4 GB 4 GB

Network Interface

Requirements for the Orion Platform database Server (SQL Server)

The following table lists software and hardware requirements for your Orion Platform database server. SolarWinds UDT license levels are provided as a reference.

2GB 5GB 20GB

Note: Due to intense I/O requirements, SQL Server should be hosted on a separate physical server configured as RAID 1+0. RAID 5 is not recommended for the SQL Server hard drive.

Each virtual machine on which Orion is installed should have its own, dedicated network interface card.

Note: Since Orion Platform SNMP to monitor your network, if you are unable to dedicate a network interface card to your Server, you may experience gaps in monitoring data due to the low priority generally assigned to SNMP traffic.

Requirements UT2500, UT5000, or UT10000 UT25000 or UT50000 UTX

SQL Server

SQL Server 2005 SP1 Express, Standard, or Enterprise

SQL Server 2008 Express, Standard, or Enterprise

SQL Server 2012 SP1 Express, Standard, or Enterprise

SQL Server 2014 Express, Standard, or Enterprise

Notes:

n Due to latency effects, SolarWinds does not recommend installing your SQL Server

and your SolarWinds UDT server or additional polling engine in different locations across a WAN. For more information, see SolarWinds Knowledge Base article Can I

install my Server or Additional Polling Engine and my Orion Platform database (SQL Server) in different locations across a WAN?

n Either mixed-mode or SQL authentication must be supported.

n If you are managing your SolarWinds UDT database, SolarWinds recommends you

install the SQL Server Management Studio component.

n If your SolarWinds UDT product installs SQL Server System CLR Types, a manual

restart of the SQL Server service for your SolarWinds UDT database is required.

n Use the following database select statement to check your SQL Server version,

service pack or release level, and edition:

select SERVERPROPERTY ('productversion'), SERVERPROPERTY ('productlevel'), SERVERPROPERTY ('edition')

CPU Speed 2.0 GHz 2.4 GHz 3.0 GHz

2 GB 5 GB 20 GB

Note: Due to intense I/O requirements, a RAID 1+0 drive is strongly recommended the

Hard Drive Space

SQL Server database and SolarWinds UDT data and log files. RAID 5 is not recommended for the SQL Server hard drive. The SolarWinds UDT installer needs at least 1GB on the drive where temporary Windows system or user variables are stored. Per Windows standards, some common files may need to be installed on drive as your server operating system.

Memory 2 GB 3 GB 4 GB

The Configuration Wizard installs the following required x86 components if they are not found on your SolarWinds UDT database server:

n SQL Server System Common Language Runtime (CLR) Types. SolarWinds products use secure SQL

CLR stored procedures for selected, non-business data operations to improve overall performance.

n Microsoft SQL Server Native Client

n Microsoft SQL Server Management Objects

Additional SolarWinds UDT Requirements

Enterprise-level SolarWinds UDT deployments with the potential for more than 50,000 ports may need additional computing resources above the standards required for SolarWinds common components:

Ports Additional Requirements

Up to 50,000 No additional requirements

More than 50,000 8+ GB RAM

If you are running Windows Server 2008, you must upgrade to Windows Server 2008 R2,

because SolarWinds UDT does not support Windows Server 2008 due to known WMI issues.

nIf you are running Windows Server 2003 your server must either be in the same domain as the

domain controller or have WMI connectivity setup between the two machines. Consult this Knowledge Base article for information on retrieving user data across domains.

Scalability

By adding individual polling engines, you can transparently scale your SolarWinds UDT installation to any environment.

For more information see "Additional Polling Engine and Web Console"

FIPS Support

FIPS (Federal Information Processing Standard) defines security and interoperability standards for computers used by the U.S. Federal Government.

To enable FIPS in the Local Security Policy on Windows:

Click Start > Control Panel > System and Security > Administrative Tools, and then double-click Local Security Policy.

Expand the Local Policies category in the left pane, and then click Security Options.

Right-click System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing.

In the context menu that is displayed, click Properties.

In the Local Security Setting tab, click Enabled and then click OK.

FIPS can also be enabled as part of Group Policy.

SolarWinds UDT installations on Windows Server 2008 R2 and Windows 7 (supported for evaluation purposes only) require a Microsoft hotfix to realize the FIPS-compatibility features of this release. For more information about this required Microsoft hotfix, see the article http://support.microsoft.com/kb/981119. As noted in the KB article, you need to enable FIPS first before applying the Microsoft hotfix.

Server Sizing

SolarWinds UDT is capable of monitoring networks of any size, ranging from small corporate LANs to large enterprise and service provider networks. Most SolarWinds UDT systems perform well on 3.0 GHz systems with 4 GB of RAM, using default polling engine settings. However, when monitoring larger networks, you should give additional consideration to the hardware used and the system configuration.

There are three primary variables that affect scalability. The most important consideration is the number of monitored ports, nodes, and users. Systems monitoring more than 50,000 elements require 8+ GB of RAM. The second variable to consider is polling frequency. For instance, if you are collecting statistics more frequently than the default, the system will have to work harder and system requirements will increase. Finally, the number of simultaneous users accessing SolarWinds UDT directly impacts system performance.

When planning an SolarWinds UDT installation, there are four main factors to keep in mind with respect to polling capacity: CPU, memory, number of polling engines, and polling engine settings. For minimum hardware recommendations, see Requirements for SolarWinds UDT. For more information about polling engines, see "Additional Polling Engine and Web Console."

In most situations, installing SolarWinds UDT and SQL Server on different servers is highly recommended, particularly if you are planning to monitor a high number of ports. If you experience performance problems or you plan to monitor a very large network, you should certainly consider this option. This scenario offers several performance advantages, as the SolarWinds UDT server does not perform any database processing, and it does not have to share resources with SQL Server.

If you plan to monitor 150,000 or more ports, SolarWinds recommends that you install additional polling engines on separate servers to help distribute the work load. For more information about sizing SolarWinds UDT to your network, contact the SolarWinds sales team or visit www.solarwinds.com. For more information about configuring additional pollers, see "Additional Polling Engine and Web Console."

SNMP Requirements for Monitored Devices

SolarWinds UDT can monitor the performance of any SNMPv1-, SNMPv2c-, or SNMPv3-enabled device on your network. Consult your device documentation or a technical representative of your device manufacturer to acquire specific instructions for configuring SNMP on your device.

nTo properly monitor devices on your network, you must enable SNMP on all devices that are

capable of SNMP communications .

nIf SNMPv2c is enabled on a device you want SolarWinds UDT to monitor, by default,

SolarWinds UDT will attempt to use SNMPv2c to poll the device for performance information. If you only want SolarWinds UDT to poll using SNMPv1, you must disable SNMPv2c on the device to be polled.

Enabling Microsoft Internet Information Services (IIS)

To host the Orion Web Console, Microsoft Internet Information Services (IIS) must be installed and enabled on your SolarWinds UDT server. Windows Server 2003 and Windows XP require IIS version 6; Windows Server 2008 R2 and Windows Vista require IIS version 7, as detailed in the following sections:

Enabling IIS on Windows Server 2003 and Windows XP

Enabling IIS on Windows Vista and Windows Server 2008 (R2)

Enabling IIS on Windows 7

Enabling IIS on Windows Server 2003 and Windows XP

The following procedure enables IIS on Windows Server 2003 and XP.

1. Click Start > Control Panel > Add or Remove Programs.

2. Click Add/Remove Windows Components.

3. Select Application Server and confirm that it is checked.

4. Click Details.

5. Select Internet Information Services (IIS) and confirm that it is checked.

6. Click Details.

7. Select World Wide Web Service and confirm that it is checked.

8. Click Details.

9. Select World Wide Web Service and confirm that it is checked.

10. Click OK.

11. Click OK on the Internet Information Services (IIS) window.

12. Click OK on the Application Server window.

13. Select Management and Monitoring Tools and confirm that it is checked.

14. Click Details.

15. Select both Simple Network Management Protocol and WMI SNMP Provider and confirm that they

are checked, and then click OK.

16. Click Next on the Windows Components window, and then click Finish after completing the Windows

Components Wizard.

17. If you are currently enabling IIS as part of a SolarWinds UDT installation, restart the SolarWinds

UDT installer.

You may be prompted to install additional components, to provide your Windows Operating System media, or to restart your computer.

Enabling IIS on Windows Vista and Windows Server 2008 (R2)

IIS is enabled automatically after UDT installation and prior to the start of the Configuration Wizard. If the Configuration Wizard detects that IIS is not installed on Windows 2008 R2, it installs IIS. The following manual procedure is provided for Windows Vista, or in case problems occur with the automatic IIS installation for Windows Server 2008 R2.

1. Click Start > All Programs > Administrative Tools > Server Manager.

2. Click Roles in the left pane.

3. Click Add Roles on the right, in the main pane.

4. Click Next to start the Add Roles Wizard.

5. Check Web Server (IIS).

6. If you are prompted to add features required for Web Server (IIS), click Add Required Features.

7. Click Next on the Select Server Roles window.

8. Click Next on the Web Server (IIS) window.

9. Confirm that Common HTTP Features > Static Content is installed.

10. Check Application Development > ASP.NET.

11. Click Add Required Role Services.

12. Check both Security > Windows Authentication and Security > Basic Authentication.

13. Check Management Tools > IIS 6 Management Compatibility.

14. Click Next on the Select Role Services window.

15. Click Install on the Confirm Installation Selections window.

16. Click Close on the Installation Results window.

17. If you are currently enabling IIS as part of an SolarWinds UDT installation, restart the

SolarWinds UDT installer.

Enabling IIS on Windows 7

SolarWinds only supports evaluations of SolarWinds UDT version 2.0 and later on Windows 7. These versions of SolarWinds UDT install and enable IIS automatically.

The following manual procedure is provided in case problems occur with the automatic IIS installation for Windows 7.

1. Click Start and then click Control Panel.

2. In Control Panel, click Programs and Features and then click Turn Windows features on or off.

3. In the Windows Features dialog box, expand Internet Information Services.

4. Expand the category for Web Management Tools and check IIS 6 Management Compatibility. To do

this, you must expand IIS 6 Management Compatibility and then check all of the sub-options underneath.

5. Expand the category for World Wide Web Services.

6. Expand the sub-category for Application Development Features and check ASP.NET. Note that this

also checks several other options.

7. Expand the category for Common HTTP Features and check Static Content.

8. Expand the category for Security and check both Basic Authentication and Windows Authentication.

9. Click OK.

Installing SolarWinds User Device Tracker

SolarWinds User Device Tracker offers an intuitive wizard to guide you through installing and configuring the product.

SolarWinds User Device Tracker does not require SolarWinds NPM. However, if you are performing a clean install of SolarWinds UDT 3.1 and also want to install SolarWinds NPM, you should install SolarWinds NPM version 11.0.1 or later before or after you install SolarWinds UDT 3.1. For more information, see "Installing SolarWinds Network Performance Monitor" in the SolarWinds Network Performance Monitor Administrator Guide.

Note: If you have any additional SolarWinds UDT web consoles or pollers, you must upgrade them too by

repeating this procedure for each additional SolarWinds UDT poller or web console. Be sure to use the correct installers for pollers or web consoles, since these are different from the standard installer package. For information about installing additional Orion Web Consoles or pollers, refer to the Chapter "Additional

Polling Engine and Web Console"

To install or upgrade SolarWinds User Device Tracker:

Using a local administrator account log on the server where you want to install or upgrade SolarWinds UDT.

2. If you downloaded the product from the SolarWinds website, navigate to your download

location and launch the executable.

If you are prompted to install requirements, click Install, and then complete the installation,

including a reboot, if required.

Notes:

n Downloading and installing Microsoft .NET Framework 3.5 may take up to 20 minutes or

more, depending on your existing system configuration.

n If a reboot is required, after restart, click Install to resume installation, and then click Next on

the Welcome window.

If the Microsoft Installer Wizard detects that Microsoft Internet Information Services (IIS) is not installed, select Suspend installation to manually install IIS, click Next, quit setup, and then

install IIS as shown in one of the following sections, depending on your platform:

n Enabling IIS on Windows Server 2003 and Windows XP

n Enabling IIS on Windows Vista and Windows Server 2008 (R2) R2

n Enabling IIS on Windows 7

The Orion Web Console requires that Microsoft IIS is installed on the SolarWinds UDT Server. If you do not install IIS at this point, you must install IIS later, and then configure a website for the Orion Web Console to use.

Read the message about the Orion Improvement Program. If you are willing to send anonymous data back to SolarWinds for product improvement, click Send data. Otherwise, click Do not send data.

Notethat you can stop sending this data at any time by uninstalling the Orion Improvement Program

using the Control Panel.

6. Read the welcome message, and then click Next.

If you are upgrading, type Yes that you acknowledge creating a database backup before installing the new version of UDT.

For information on creating a database backup see "Creating Database Backups."

8. Select I accept the terms of the License Agreement, and then click Next.

9. Select an Installation Folder or accept the default, and then click Next.

10.

Click Next to begin the installation.

11. Click Finish when the setup completes.

Activating Your License

After installing the software through the setup wizard, you are prompted to enter the license activation key for your product. If you do not have an activation key, the product runs in a time-limited evaluation mode.

To evaluate the software without a license

Click Continue Evaluation.

To license the software on a server with Internet access

1. Click Enter Licensing Information.

2. Select I have internet access and an activation key.

3. Click the http://www.solarwinds.com/customerportal link to access the customer portal on the

SolarWinds web site.

Log on to the portal using your SolarWinds customer ID and password.

5. Click License Management on the left navigation bar.

6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then

copy the activation key.

7. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds

customer support.

8. Return to the Activate UDT window, and then enter the activation key in the Activation Key field.

9. If you access Internet web sites through a proxy server, click I access the internet through a proxy server, and enter the proxy address and port.

10. Click Next.

11. Enter your email address and other registration information, and then click Next.

To license the software on a server without Internet access

1. Click Enter Licensing Information

2. Select This server does not have internet access, and then click Next.

3. Click Copy Unique Machine ID.

Paste the copied data into a text editor document.

Transfer the document to a computer with Internet access.

On the computer with Internet access, complete the following steps:

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SolarWinds UDT Administrator's Manual

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