Uninterruptible Power Supply
User Manual
SSW UPS Series
CONTENTS
What's Included . . . . . . . . . . . . . . . . . . . . . . . 1
1.0 Introduction . . . . . . . . . . . . . . . . . . . . . . 1
2.0 Important Safety Instructions . . . . . . . . . . . . . . 2
3.0 General Description . . . . . . . . . . . . . . . . . . . 3
4.0 System Block Diagrams . . . . . . . . . . . . . . . . . 5
5.0 Installation and Operation. . . . . . . . . . . . . . . . 6
6.0 LCD Screen Diagnostics . . . . . . . . . . . . . . . . . 7
7.0 Battery Replacement . . . . . . . . . . . . . . . . . 10
8.0 Troubleshooting . . . . . . . . . . . . . . . . . . . 15
9.0 Technical Specifications . . . . . . . . . . . . . . . . 16
Technical Support . . . . . . . . . . . . . . . . . . . . . 18
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 18
What's Included
The UPS is shipped with the following items:
• User manual
• USB cable: High speed 2.0 Standard Type A-B, 6 ft (1.8 m)
NOTE: UPSwatch - Power Monitoring and Control Software is available for download at www.solahd.com.
The software is compatible with: Windows 7, 8, 10, Windows 2008, 2012, 2016, Windows 2008/2012
Server Core, Hyper-V 2008/2012, Linux OpenSUSE 11.4, Linux ubuntu 10.04, Linux Fedora 3.1.9, CentOS 5.8,
Citrix XenServer 6.0.0, Linux KVM.
Accessory (Optional)
• SSWSNMPCARD: SNMP card for SSW1500 models only. This SNMP card provides an advanced,
yet easy-to-use network management function which supports both SNMP and HTTP. Features include:
multiple system shutdown, event notication, scheduling, and control and conguration of the UPS
remotely. The SNMP card must be inserted into the Communication Port on the rear panel of the UPS.
Please visit www.solahd.com for more information.
1.0 Introduction
Thank you for selecting the SSW Uninterruptible Power System. This manual contains important safety
instructions that should be folllowed during the installation and operation of your UPS.
• Please read all safety, installation and operating instructions before attempting to install or operate
the UPS.
• Please adhere to all warnings on the unit and in this manual during installation and operation.
This UPS is designed for industrial or commercial use. The UPS features a compact design that ts into a
limited-space working environment.
This product features the following:
• LCD display
• User-replaceable battery
• High reliability
• Auto restart during AC recovery
• AC overload protection
• Over temperature thermal protection
• Battery overcharge protection
• AVR (Auto Voltage Regulation)
• Input voltage out-of-range protection
• Remote monitoring and control software via UPSwatch
• Site wiring fault indicator
Page: 1
2.0 Important Safety Instructions
!
WARNING - Risk of electric shock, fire and personal injury.
SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed
during installation and maintenance of the UPS and batteries.
The UPS is intended for installation in a controlled environment.
• Install the UPS in an indoor temperature- and humidity-controlled environment, free of
conductive contaminants.
• Do not install the UPS in or near water.
• In order to avoid overheating the UPS, allow proper ventilation of the unit. Do not block or cover the top,
bottom or sides of the UPS.
• Do not expose the UPS to direct sunlight or install the unit near any heat sources.
• Install the UPS onto a level surface in an upright position. Do not place the UPS on an unstable surface
such as a cart, stand or table.
• The UPS must be installed near the socket receptacle so that the cord can be easily disconnected.
To properly turn off the UPS, press the ON/OFF button for three (3) seconds, then disconnect the
input power supply cord from the AC power outlet.
• Connect the AC input power cord to a properly grounded AC supply source.
• Connect the UPS to a grounded supply circuit with proper branch circuit protection. Follow all applicable
National Electrical Codes® (NEC®) and Canadian Electrical Codes (CEC) as well as all local codes.
• This UPS is not for use in a computer room as dened in the Standard For the Fire Protection of
Information Technology Equipment, NFPA 75.
• Do not plug the UPS into a power strip. Do not daisy-chain one UPS power cord into another UPS
output receptacle.
• Do not place the UPS power cord where it may be damaged.
• Do not dispose of the UPS in a re as the battery may explode.
• Do not open or damage the battery. Released electrolyte is harmful to the skin and eyes and
may be toxic.
• Turn off the UPS and disconnect the input cord from the AC power supply before cleaning. Do not use
liquid or aerosol cleaners. Use only a dry cloth on the exterior of the UPS. Do not open the unit.
Page: 2
3.0 General Description
3.1 Front Panel
LCD
• The LCD will show functions of the UPS operation status.
ON/OFF Button
• To turn the UPS on, press the ON/OFF button for two (2) seconds and the LCD will display UPS status.
• To turn the UPS off, press the ON/OFF button for two (2) seconds and LCD display will shut off.
Setup Button
When you press the setup button, the LCD screen will display the functions below in the following sequence:
• Input Voltage (V)
• Input Frequency (Hz)
• Output Voltage (V)
• Output Frequency (Hz)
• Output Load (%)
• Output Load (kVA)
• Battery Voltage (%)
• Battery Voltage (V)
Page: 3
3.2 Rear Views
Site Fault
Indicator
Breaker
Input
Cable
Site Fault
Indicator
Receptacles
Rear View of SSW700 and SSW1000
USB
Port
RJ 45
Surge
Protection
Page: 4
Input
Cable
Breaker
Receptacles
Rear View of SSW1500
Optional
SNMP
USB
Port
RJ 45
Surge
Protection
4.0 System Block Diagrams
SSW700 and 1000 System Block Diagram
SSW1500 System Block Diagram
Page: 5
5.0 Installation and Operation
5.1 Installation Requirements
• Install the UPS in a controlled environment with adequate ventilation that is free of excessive dust
and high humidity.
• Avoid direct sunlight.
• Maintain a clearance of 4 inches (100 mm) between the UPS rear panel and the wall and 1 inch (25.4 mm)
between the UPS sides and the wall. Keep the air inlets unobstructed to facilitate ventilation and
heat dissipation.
5.2 Connect to Utility Power
Connect the power cord to the AC input power outlet.
5.3 Check the Site Wiring Fault Indicator
Check the site wiring fault indicator on the rear panel of the UPS. The light will be illuminated if the UPS
is plugged into an improperly wired AC power outlet. Detected wiring faults include ground and hot-neutral
polarity reversal.
5.4 Charge the Battery
The UPS charges its battery whenever it is connected to utility power, even when the unit is off. For best
results, charge the battery for eight (8) hours before initial use.
5.5 Turn On the UPS
Press the ON/OFF button for 2 seconds.
5.6 Set Up Audible Alarm On/Off
When the UPS powers on, the audible alarm may sound. The steps below outline how to turn the audible
alarm on or off.
• Step1: Press and hold the ON/OFF button for three (3) seconds to set up audible alarm ON/OFF
• Step2: Press the setup button once to set up audible alarm ON/OFF
• Step3: Press the ON/OFF button to exit
5.7 Connect the Loads
Connect the loads to the output receptacles on the rear panel of the UPS.
5.8 Connect Computer Interface
UPS monitoring software and an optional interface kit can be used with this UPS. If used, connect the interface
cable to the REMOTE PORT on the rear panel of the UPS and to the host computer (either COM 1 or COM 2).
5.9 Install the Optional SNMP Card (SSW1500 Models Only)
• Remove the Communication Port cover. Insert the SNMP card and secure with screws.
• Use network cables (supplied by user) to connect the UPS to the computer
network port.
• Please refer to the SNMP card operation website at www.SolaHD.com
for conguration settings and further instructions.
Page: 6
6.0 LCD Screen Diagnostics
4.0 Interface
Operation and Overview of LCD Panel
SSW UPS
Rev.3 2019/05/30
Operation and Overview of LCD Panel
Operation Mode
Status
Load and Battery capacity
Number will be displayed in the
following order Vin, Vo, load, battery
capacity
UPS Power On
To turn on the UPS unit, press the ON/OFF button
lightly for 2 seconds then the LCD will display on.
AC Start Mode
AC start mode, the back light will ash once every
0.5 second.
UPS Power Off
To turn off the UPS unit, press the ON/OFF button
lightly for 2 seconds then the LCD will display off.
Line and AVR Mode
AVR mode, the bottom icon will ash once every
0.5 second.
Page: 7
Battery Mode Low Battery
Battery voltage low, the battery alarm icon will
ash once every 0.5 second.
Battery Sleep Mode
Battery voltage UVP, the battery stops to provide
power, and the battery alarm icon will ash once
every 0.5 second.
Short for Line and AVR Mode
LCD display SP, when UPS operates in LINE or
AVR mode.
Battery Voltage Over Charge
Battery voltage over charge, the battery alarm icon
will ash once every 0.5 second and display HI.
Short for Battery Mode
LCD display SP, when UPS operates in
battery mode.
Page: 8
OverLoad for Line and AVR Mode
When the UPS is within the overload limit, the
alarm icon will ash once every 0.5 seconds.
When the UPS is beyond the overload limit,
the setup button will be locked.
OverLoad 110% for Battery Mode
When the UPS is within the overload limit, the
alarm icon will ash once every 0.5 seconds.
When the UPS is beyond the overload limit,
the setup button will be locked.
Over Temperature for Line and AVR Mode Over Temperature for Battery Mode
Setup Audible Alarm On Setup Audible Alarm Off
Page: 9
7.0 Battery Replacement
!
CAUTION
Caution- risk of electrical shock. Battery circuit is not isolated from AC input. Hazardous voltage may
exist between terminals and ground. Test before touching.
Caution- risk of energy hazard. Qualified service personnel only. Refer to installation manual for battery
replacement proper handling and disposal.
The battery may be replaced by qualified service personnel only. Replace the battery with
the same type and ratings.
Do not open or damage the battery.
Released electrolyte is harmful to the skin and eyes and may be toxic.
A battery presents a risk of electrical shock and high short circuit current. The following precautions
should be adhered to when replacing the batteries:
1) Remove watches, rings, or any other metal objects from the hands.
2) Use tools with insulated handles.
3) Wear rubber gloves and boots.
4) Do not lay tools or metal parts on top of batteries.
5) Disconnect charging source prior to connecting or disconnecting the battery terminals.
Do not dispose of the battery in as fire as the battery may explode.
Page: 10
7.1 SSW700 and SSW1000 Battery Replacement Instructions
Step 1: Using a Phillips head screwdriver, remove the
four (4) black screws located on the corners
of the front plate.
Step 2: Place the faceplate on top of the UPS for easy access
to the battery connections.
Step 3: First, disconnect the red connector (positive); then
disconnect the black (ground) connector from the
battery pack.
Step 4: Using a Phillips head screwdriver, remove the
four (4) silver screws from the silver battery pack
retaining plate.
Page: 11
Step 5: Pull on the white plastic tab in order to slide
the battery pack out of the SSW UPS.
Step 6: Disconnect the jumper between the battery packs.
Step 7: After completing the previous steps, the result
should resemble the image above.
Page: 12
Step 8: Be sure to dispose of the batteries properly
at a recycling center. If you need assistance,
please contact technical support. They will assist you
in finding the closest battery recycling center to
your location.
7.2 SSW1500 Battery Replacement Instructions
Step 1: Using a Phillips head screwdriver, remove the
four (4) black screws located on the corners
of the front plate.
Step 2: Place the faceplate on top of the UPS for easy access
to the battery connections.
Step 3: First, disconnect the red connector (positive); then
disconnect the black (ground) connector from the
battery pack.
Step 4: Using a Phillips head screwdriver, remove the
four (4) silver screws from the silver battery pack
retaining plate.
Page: 13
Step 5: Pull on the white plastic tab in order to slide
the battery pack out of the SSW UPS.
Step 6: Slide the battery pack out, refer to Step 3
to disconnect the battery wire, then disconnect
the jumper wires.
Step 7: After completing the previous steps, the result
should resemble the image above.
Page: 14
Step 8: Be sure to dispose of the batteries properly
at a recycling center. If you need assistance,
please contact technical support. They will assist you
in finding the closest battery recycling center to
your location.
8.0 Troubleshooting
Trouble Probable cause Solution
UPS nonresponsive
(No alarm and no light)
The UPS is always on
battery mode
Actual backup time
cannot be achieved
Fault code displayed
UPS is powered off Press ON/OFF button for two (2) seconds.
Battery is defective Replace the battery.
UPS fault Contact Tech Support.
Power cord is loose Re-plug the power cord.
Input breaker or fuse is open
Battery voltage is too low Charge the battery at least eight (8) hours.
Overload
Battery defect Replace the battery.
UPS fault or charger failure Contact Tech Support.
Overload
UPS short-circuit Contact Tech Support.
UPS over temperature
Before reconnecting equipment, please verify that the load matches the
UPS capability specied and output has short circuit protection. Reset
the breaker or replace the fuse.
Remove some unnecessary loads. Before reconnecting equipment.
Please verify that the load matches the UPS capability specied in specs.
Remove some unnecessary loads. Before reconnecting equipment.
Please verify that the load matches the UPS capability specied in specs.
Remove some unnecessary loads. Before reconnecting equipment.
Please verify that the load matches the UPS capability specied in specs.
Make sure the UPS is installed in a protected area that is free of excessive
dust and has adequate air ow. Place the UPS away from other units at
least 20 cm to avoid interference. For best performance, keep the indoor
temperature between 0°C and 40°C.
Page: 15
9.0 Technical Specifications
Catalog Number SSW700 SSW1000
Topology Line Interactive sinewave
Capacity (VA/W) 700/480 1000/750 1440/1200
Dimensions
Unit (H x W x D) - in. (mm)
Ship Weight - lbs (kg) 28.44 (12.9) ± 10% 32.41 (14.7) ± 10% 50.71 (23.0) ± 10%
Voltage 120 Vac -23%/+29%
Frequency 50/60 Hz +/-10% (auto sensing)
Input Power Cord 5 ft. with NEMA 5-15P
Voltage (Battery Mode) 120V±10%
Frequency (On Battery) 50/60 Hz
Auto Voltage Regulation
(AVR function under
Normal Mode)
Overload Protection
9.09 x 6.69 x 12.4
(231 x 170 x 315)
Input Parameters
Output AC Parameters
1. 110%±5% load for 5 minutes. After 5 minutes at 110%±5%, power will not be provided to the load.
Then, every 10 minutes, auto recovery will be attempted.
2. 120%±5% load for 10 seconds. After 10 seconds at 120%±5%, power will not be provided to the load.
Then, every 10 minutes, auto recovery will be attempted.
3. 130%±5% load for 1.5 seconds. After 1.5 seconds at 130%±5%, power will not be provided to the
load. Then, every 10 minutes, auto recovery will be attempted.
9.09 x 6.69 x 12.4
(231 x 170 x 315)
= Input 102VAC x 118% at Boost mode
V
out
V
= Input 138VAC x 85% at Buck mode
out
Line Mode:
SSW1500
9.09 x 6.69 x 16.97
(231 x 170 x 431)
1. The output current continues over 125% within 60ms to OSCP* and then goes to Battery Mode.
Short Circuit
Battery Type VRLA, maintenance free,sealed, lead-acid cells
Transfer Time Typical: 8ms, Max<10ms@AC mode to backup mode
Typical Recharge Time 8 hours
Operating Temperature 0°C to +40°C
Storage Temperature -15°C to +50°C
Relative Humidity 0% to 90% relative humidity, non-condensing
Audible Noise
Certifications cULus Listed, UPS Equipment UL 1778, CSA C22.2 No. 107.3
EMC FCC Part 15, Subpart B, Class A; EN62040-2; EN55032; CISPR22
Surge Protection
NOTE: 1200W at 0.75 power factor equals 1600 VA. Line cord limits total load to 1440 VA (max.).
Page: 16
2. UPS goes to retry mode every 10 seconds until Battery Voltage (V
3. The battery recharges when the VB> 12.7V/cell, then UPS continues retry mode every 10 seconds.
4. UPS goes into auto recovery mode until the short circuit disappears then goes back to Line Mode.
Battery Parameters
Environmental
Models SSW700 and SSW1000: ≤40dBA without audible alarm beyond 1m at rated load
Model SSW1500: ≤45dBA without audible alarm beyond 1m at rated load
Standards
Meets IEEE C62.41, Category A & B
L-L:1kV; L-E: 2kV
) <11V/cell.
B
Battery Run-Time Chart (minutes)*
SSW700 SSW1000 SSW1500
Load (%) Run-Time (minutes)
20% 40 30 40
40% 20 14 18
50% 15 11 12
70% 10 7 5.5
100% 5 3 2.6
*NOTE: Run times in this table are approximate. Based on new, fully charged standard batteries at a temperature
of 25°C (77°F) with 100% resistive UPS loading. Run times listed above can vary by ±5% due to manufacturing
variances of the batteries.
Catalog Number Dimensions H x W x D in. (mm)
SSW700 9.09 x 6.69 x 12.4 (231 x 170 x 315)
SSW1000 9.09 x 6.69 x 12.4 (231 x 170 x 315)
SSW1500 9.09 x 6.69 x 16.97 (231 x 170 x 431)
Page: 17
The information in this manual is provided as a guide for installation, operation, and maintenance. It does not
affect or exceed our obligations under the Terms and Conditions of Sale.
Note that unit specications are subject to change without notice.
Technical Support
Website: www.solahd.com
Technical Support E-Mail: solahd.technicalservices@emerson.com
Toll-Free: (800) 377-4384
USA: (847) 268-6651
Warranty
Please see the “Terms & Conditions of Sale” document within the UPS packaging.
While every precaution has been taken to ensure accuracy and completeness in this manual, Appleton Grp LLC d/b/a Appleton Group
assumes no responsibility, and disclaims all liability for damages resulting from use of this information or for any errors or omissions.
Page: 18
SSW UPS Series
A272-320 Rev. 1 12/2019
The Emer son logo is a trademark a nd service ma rk of Emerson El ectric Co.
Appleton Grp LLC d/b/a Appleton Group. SolaHD is a regis tered tradema rk of Appleton Grp LLC.
All othe r marks are the proper ty of their respec tive owners. © 2019 Emerson Elect ric Co. All right s reserved.
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