Solaborate HELLO2 User Manual

THANK YOU FCC WARNING STATEMENT

Dear Customer,

Thank you for purchasing HELLO 2 — An all-in-one communication

device for Video Conferencing, Camera Feed with Voice and Motion

detection, Night Vision, Alexa, and Google Assistant Integration,

Home Automation, Wireless Screencasting, Screen Sharing, TV

Streaming, Gaming, and more.

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Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment. This equipment
has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.

This equipment generates uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

FCC Radiation Exposure Statement

The antennas used for this transmitter must be installed to provide a separation
distance of at least 20 cm from all persons and must not be co-located for
operating in conjunction with any other antenna or transmitte

PRODUCT INFO AND TERMS OF USE WHAT’S IN THE BOX

• For safety, compliance, recycling, and other important information regarding
your HELLO 2 device, please refer to the Legal & Compliance section under
Terms of Use at solaborate.com/termsofuse

• Before using HELLO 2--, please read the terms of use of Solaborate LLC at
the link above. All terms of use of Solaborate LLC apply to HELLO 2 as well.
Please read all three sections of Terms & Policies; Terms of Use, Privacy
Policies and Cookie Use

• By using HELLO 2 you agree to the terms of use of Solaborate LLC

• Your HELLO 2 is covered by a 1-Year Limited Hardware Warranty. You can find
more details at: http://help.solaborate.com/

Important notice

For any info regarding product technical documentation, user guide, “How To”
videos, and more, go to https://help.solaborate.com/

For technical support, you can reach out to our live support chat by using our app
or by going to www.solaborate.com/hellotwo and clicking on the ‘live support chat’
button. Our team is available to help and assist you with anything you need 24/7.

HELLO 2 AND MANUAL

ONE HDMI CABLE ONE GLOBAL

POWER ADAPTER

ONE REMOTE CONTROL

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CONNECTING HELLO 2 TO YOUR TV

WI-FI AND TROUBLESHOOTING

Once you unbox the HELLO 2 device, follow these steps to connect
HELLO 2 to your TV:

1. Place the HELLO 2 device on top or bottom of your TV. Use the
hinge to clamp the HELLO 2 to the TV

2. Plug in the power adapter on the back of the HELLO 2 device

3. Connect the HELLO 2 to your TV via the HDMI cable

NOTE: In case you are not using WiFi, make sure to connect a LAN/
Ethernet cable on the back of the HELLO 2 device

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• If the dot starts blinking (in the HELLO 2 home screen, under your HELLO 2’s
name), HELLO 2 is trying to reconnect to the Internet. Wait until your HELLO
is connected.

• If the dot is gray/transparent, HELLO 2 is not able to connect to Solaborate
due to bad internet connection

• If the dot is fully white, HELLO 2 is connected and ready to be used

• When you are connected through Wi-Fi, the Wi-Fi icon appears. If you are
connected to Ethernet, the Ethernet icon appears

Tips to troubleshoot your HELLO 2:

Reconnect to the internet

If the Wi-Fi or the password changes, you can go to HELLO 2 Settings and click on
Wi-Fi to reconfigure your network settings. Once you make the changes, HELLO 2
should be reconnected to the internet.

If your HELLO 2 is already connected to a network and you want to change it to
another one, you can just follow the same steps by going to HELLO 2 Settings,
navigating to the Wi-Fi section and connecting to another one.

HELLO 2 is not showing on the app but it’s setup on the TV
Make sure you’ve registered the HELLO 2 device with the same user account as you’re
logged in or try to log in/log out again.