Sola UPS 325 User Manual

USER GUIDE

ups 325

400 VA, 750 VA and 1000 VA

A

Company

Important Notice

The UPS ground (earth) conductor carries leakage current from the loads in addition to any
leakage current generated by the UPS. This UPS generates no more than 1 mA of current. To
limit the total leakage current to 3.5 mA, the load leakage must be limited to 2.5 mA. The
three-wire receptacle that you plug the UPS into must have a good (low-impedance) ground
(protective earth) connection to provide a safe path for leakage current.

u p s 325

400 VA, 750 VA and 1000 VA

User Guide

®

STM-0302B
© Copyright 1999, Best Power. All rights reserved.

If You Have a Question

Customer Support

If you have a question or problem, Table 4, Troubleshooting, may help. If you need
more help, please have your UPS model number and serial number (on the back

label) nearby, and call the SOLA office nearest you (see the SOLA Offices
Section).SOLA’s service technicians have in-depth knowledge of the UPS and power

problems.
SOLA may request that you return the UPS. If this happens, we will give you a

Return Authorization (RA) number. When you return a SOLA 325 to the factory

for any reason, please use the original packing material in which your unit was
shipped to you. You may be responsible for repair charges for shipping damaged
units which are not packed in SOLA packing material.If you have discarded the

original packing material, please call the nearest SOLA office so that we can send
new packing material to you. If you have any questions, please feel free to call or fax
the nearest SOLA office. Please do not return your SOLA 325 without calling SOLA.
SOLA will advise you where to ship your SOLA325.

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Table of Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

UPS Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Quick Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Installing CheckUPSII Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Symbols, LEDs and Audible Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Replacing the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Battery Replacement Instructions – 400VA Model . . . . . . . . . . . . . . . . . . . . . . . .10

Battery Replacement Instructions – 750VA and 1000VA Models . . . . . . . . . . . . .11

Communication Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Appendix A: Adjusting Voltage Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

SOLA Australia Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

1

Trademarks

Windows is a registered trademark of Microsoft Corporation.

All other brand and product names are trademarks or registered trademarks of their respective
holders.

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ups 325

Safety Instructions

IMPORTANT SAFETY INSTRUCTIONS!

SAVE THESE INSTRUCTIONS!

This User Guide contains important instructions for your SOLA 325 that must be followed
during installation and maintenance of the UPS and batteries.

The installation and use of this product must comply with all national, federal, state, municipal or
local codes that apply. For assistance, call SOLA Service or your local SOLA office.

If the SOLA 325 unit has been damaged during shipment, call your vendor immediately.

If the SOLA 325 unit is stored, the batteries should be recharged every 6 months. If stored
above 25 ° Celsius, recharge the batteries more often.

CAUTION!

Whenever the unit’s On/Off switch is “On,” there may be dangerous voltage present at the
unit’s outlets. This is because the unit’s battery supplies power even if the unit is not plugged
into the wall outlet. The unit contains dangerous voltages.

To reduce the risk of electric shock, install in a temperature-controlled and humidity­controlled indoor area free of conductive contaminants.

The power supply cord is intended to serve as the disconnect device. The socket-outlet shall
be near the equipment and shall be easily accessible.

All servicing of this equipment must be performed by qualified service personnel.

Before maintenance or repair, all connections must be removed. Before maintenance, repair,
or shipment, the unit must be completely switched off and unplugged or disconnected.

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UPS Features

The SOLA 325 provides protection against power problems, including power outages, brownouts
and sudden increases in power. It also provides spike suppression and line noise
filtering to protect your equipment. Front panel LEDs and an audible alarm keep you aware of
the unit’s status. Use the drawings below to identify features of the unit.

3

Front and Side Views

Controls and Indicators

Line/Buck-boost
Battery Mode

% Load or Battery Charge

(see page 6)

Alarm/Program Button

On/Standby Button

Back Views

400VA Model

Network Surge
Protection

DB9
Communication
Port

Output
Receptacles (2)

Input Connector

Fuse

750VA and 1000VA Models

Network Surge
Protection

DB9
Communication
Port

Circuit Breaker

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Output
Receptacles (4)

Input Connector

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ups 325

Quick Startup

1

If your SOLA 325 UPS has a removable power cord, connect the power cord to the back of
the unit. Plug the UPS into a wall outlet. Even if the UPS is turned off, the battery charger
will operate when input power is applied to the UPS.

2

Let the unit charge the battery for at least 8 hours. You may use the unit while the battery
charges, but the battery backup runtime will be reduced until the battery is fully charged.

3

Note: The On/Off button must be pressed and held for about one second to turn the SOLA
325 unit on or off. To start the unit, press and hold the On/Off button (the bottom button on
the front panel). When the unit starts, it will beep, then light all of the front panel lights for a
moment, and then light them one at a time. Next, the UPS will do a battery test. While it
does this test, the battery light , and other lights are on that indicate the amount of charge in
the battery. After the battery test, the top green light should remain on.

If the unit beeps, or if the top light does not remain on even though input power is available
from the wall outlet, go to the Troubleshooting section.

4

Switch off the equipment you want to protect, and plug it into the outlets on the back of the
SOLA 325.

5

Switch on the protected equipment, one at a time. If the UPS beeps an alarm when you start
your equipment, the UPS may be overloaded. See the Troubleshooting section.

The bottom four lights on the front of the UPS show the % of the UPS’s power that your
equipment is using. See Symbols, LEDs and Audible Alarms Section for more information.

6

The Surge Protection jacks will protect network equipment that uses
an RJ-45 connection. Plug the 10BASE-T network connection into the
surge protection jack labeled “IN” on the back of the SOLA 325. Plug
the protected equipment into the surge protection jack labeled “OUT.”
Network cabling is not provided. This connection is optional. It is not

needed to use the SOLA 325.

7

Please fill out the warranty registration card and return it to your local SOLA office.

RJ-45

5

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Installing CheckUPS II Software

Your UPS is supplied with a CD-ROM and communications cable to install and operate
CheckUPS II.

To install CheckUPS II on your computer, follow the installation instructions enclosed with the
CD-ROM.

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Table 2: Symbols and LEDs

Symbols and LEDs What It Means

Steady: Acceptable input power is present. The unit is
running on line power.
Off: No input power is present or the unit is switched off.

The unit is running on battery power.

Output Overload: Refer to Tables 3 and 4.

Replace the battery or UPS Fault. Refer to Tables 3 and 4

Blinking: The unit is boosting or bucking utility power.
Boost = Automatically increases low input power to prevent

the unit from switching to battery.
Buck = Automatically decreases high input power to prevent
the unit from switching to battery.

AC LINE
(Green)

LINE CORRECTION
(Green)

BATTERY MODE
(Yellow)

OVERLOAD
(Yellow)

WARNING
(Yellow)

Symbols, LEDs and Audible Alarms

The front panel LEDs and an audible alarm indicate the unit status. The unit beeps whenever the
unit is on battery power or an alarm is present. See Table 3 for information on beep coding.
In the figure below, bucking means that SOLA 325 is reducing high input voltage, and boosting
means SOLA 325 is increasing low input voltage.

A

B

C

D

Steady: SOLA 325 is operating on AC line.

Steady: SOLA 325 is operating on batteries.

AC Line Operation:
A, B, C and D indicate
percent of full load.

A, B, C & D with D flashing,
load = 110% or higher.

A, B, C & D = 75 - 100%

A, B & C = 50 -75%

A & B = 25 - 50%

A = 0 - 25%

Battery Operation:
A, B, C and D indicate
battery charge.

A, B, C & D = 75 - 100%.

B, C & D = 50 - 75%

C & D = 25 - 50%

D = 0 - 25%; when D is
flashing, less than 2 minutes
of runtime remain.

Blinking: SOLA 325 is bucking or
boosting input AC line.

Blinking = ALARM Condition

C = UPS shutdown due to output overload time-out

B = UPS failed the battery test

B & C = UPS shutdown due to command from

cummunication (RS232, remote shutdown
or External SNMP)

A & B = UPS shutdown due to main relay failure or

short circuit on output

A = UPS Fault (overcharge)

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ups 325

Table 3: Audible Alarms

Number of Beeps What It Means

1 every 5 seconds Line Loss: The unit is on battery power. See Table 4 for more information.

2 every 5 seconds

Low Battery Alarm: The unit was running on battery power and shut down due
to very low battery voltage. The unit will restart automatically when acceptable
power returns.

Continuous

1) Output Short Circuit

2) Starting Fault: Input voltage out of range when unit is turned on.

Continuous UPS Fault: UPS internal failure

1 beep every second

3 every 5 minutes

3 every 5 minutes

Output Overload: Too much load equipment.

Battery Undercharged: While on line operation, low battery voltage indicates

that the battery will provide minimal backup time.

Replace the Battery: The battery needs to be replaced. See “Replacing the Bat­teries” on page 10.

To silence an alarm, press the alarm silence button on the front panel (see Page 3 for the location
of this button). The beep will stop, but the alarm light will stay on. Note: Silencing the alarm
does not solve the problem that caused it. See Tables 3 and 4.

If your SOLA 325 runs on batteries frequently because the input utility line varies often, you may
want to adjust your SOLA 325 to accept wider voltage variations before switching to batteries.
Appendix A describes how to adjust the SOLA 325 from the front panel in response to specific
utility power problems. You should have an electrician check your nominal line voltage and
determine if the problem is due to a “Surge” (high) voltage or “Brownout” (low) voltage.
Changing the setting without this knowledge could make the problem worse.

8

Troubleshooting

If you have a question or problem, the troubleshooting table may help. (See Table 4.) If you need
assistance, phone SOLA Service or your local SOLA office. Please have the model number and
serial number (located on the rear of the unit) available.

If the unit must be returned, SOLA will give you a Return Authorization (RA) number. Please
phone SOLA for an RA number before returning the unit for any reason.

Table 4: Troubleshooting

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What To DoPossible ReasonsProblem

Yellow BATTERYLED on,
green LINELED off,
one beep every ten seconds.

green LINELED off,
two beeps every ten seconds.

Green LINELED on,
Yellow WARNINGLED on,
three beeps every ten seconds.

Green LINELED on,
Yellow WARNINGLED off,
three beeps every five minutes.

Yellow OVERLOADLED is blinking,
one beep every second.

Yellow WARNINGLED on.
Continuous beep.

*If the SOLA 325 battery does not recharge after 24 hours in the 3-beeps/5-minute alarm state, the alarm

changes to 3 beeps/10 seconds, indicating the battery must be replaced.

1. Utility power outage.

2. Loose plug.

3. Tripped circuit breaker.

4. Power cord failure.
Very low battery voltage.Yellow BATTERYLED on,

Unit has failed the battery
test.

Battery not charged
following a power
outage.*

The power required by the
equipment is too high.

1. Output short circuit.

2. UPS Fault

1. Wait for power to return.

2. Make sure the power cord is
connected.

3. Reset the circuit breaker.

4. Phone SOLA Service.

Plug the unit into a working wall outlet
for at least 8 hours to allow the batteries
to charge. After recharge, if the SOLA
325 will not operate on batteries, or
SOLA 325 beeps twice every 5 seconds
on batteries, phone SOLA Service.

Turn the unit off and then on to reset
the “Replace Battery” alarm and LEDs.
Replace the battery. See “Replacing the
Batteries” on page 9.

Use the unit on utility power; wait for
full recharge. The beeps automatically
stop when the battery is charged to allow
for a safe shutdown.

1. Remove load equipment.

2. Reduce load level until the beeping
stops.

1. Remove load and reset UPS.

2. Phone SOLA Service.

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ups 325

Replacing the Batteries

SOLA 325’s batteries are user-replaceable and can be replaced while the SOLA 325 has AC
input applied and powers the load. This means that, if necessary, you can replace the batteries
while the UPS is running. Before you replace the batteries, make sure that you read the safety
information below.

Note: If you have a power outage while you are replacing the batteries, the UPS will not be

able to run on battery power and your protected equipment will shut down.

CAUTION!

The batteries used in the UPS and battery pack can produce dangerous voltage and high
current. Therefore, the batteries may cause severe injury if their terminals contact a tool or the
UPS cabinet. Be very careful to avoid electrical shock and burns from contacting terminals
while you replace the batteries.

Batteries contain caustic acids and toxic materials and can rupture or leak if mistreated.
Remove rings and metal wristwatches or other jewelry. Do not carry metal objects in your
pockets: these objects could fall into the UPS.

Never allow any tool to contact both a battery terminal and the UPS cabinet or another
battery terminal. Do not lay tools or metal parts on top of batteries.

To ensure continued superior performance of your UPS and to maintain proper charger
operation, you must replace the UPS batteries with the same number and type of batteries.
These batteries must be the same type as the original batteries: valve-regulated, low
maintenance. The replacement batteries should have the same voltage and ampere-hour rating
as the original batteries.

Assume that old batteries are fully charged. Use the same precautions you would use when
handling a new battery. Do not short battery terminals with a cable or tool! Batteries contain
lead. Many areas have regulations about disposing of used batteries. Please dispose of old
batteries properly. DO NOT dispose of batteries in a fire because the batteries could explode.
Do not open or mutilate batteries. Released electrolyte is harmful to the skin and eyes. It may
be toxic.

This equipment may produce ozone. Take precautions to ensure that the concentration of
ozone is limited to a safe value (0.1 ppm {0.2 mg / m

3

} calculated as an 8-hour time-weight-

ed average).

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ups 325

Battery Replacement Instructions - 400VA Model

1

Phone SOLA Service to order a replacement battery pack. It must be the same type and rat­ing of the original batteries. See Battery information in Specifications.

2

If it is necessary, the batteries may be replaced while the SOLA 325 is running with the
protected equipment attached. Option: You may switch off and unplug the protected load
equipment from the SOLA 325. Then, turn off the SOLA 325 and disconnect the line cord.

3

On the bottom of the SOLA 325, remove the Phillips screw at the top of the battery door

and slide the door off.

4

Use the flap attached to the battery to
lift it out of the unit.

5

Disconnect the battery cables from
the old batttery. Dispose of the old
battery properly.

6

Connect the battery cables to the new
battery; red to positive (+), black to
negative (-). Carefully install the battery
back in to the SOLA 325.

7

Slide the battery door back into place
and secure with the Phillips screw
removed in step 3.

8

If you followed the option in Step 2: Reconnect the line cord to the SOLA 325 unit and
turn the unit on. Reconnect the load equipment. Switch on the protected load equipment
one piece at a time.

Black

Red

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ups 325

Battery Replacement Instructions - 750VA and 1000VA Models

1

Phone SOLA Service to order a replacement battery pack. It must be the same type and
rating of the original batteries. See Battery information in Specifications.

2

If it is neccessary, the batteries may be replaced while the SOLA 325 is running with the
protected equipment attached. Option: You may switch off and unplug the protected load
equipment from the SOLA 325. Then, turn off the SOLA 325 and disconnect the line cord.

3

Grab the bottom of the front cover and carefully remove it from the unit by pulling up and
away from the unit. Place the front cover, with the LED panel and ribbon cable attached, on
top of the unit so it is out of your way
while replacing the batteries.

4

Remove the two screws from the interior
panel to gain access to the batteries.

5

Disconnect the red and black cables from
the used battery pack.

6

Use the tabs attached to the batteries to
remove the batteries from the SOLA 325.

7

Slide the new batteries into the unit. Recon­nect the cables to the new battery pack; red
to positive (+), black to negative (-).

8

Position the battery cables so they will not be pinched by the interior panel. Install the panel
and the screws.

Carefully snap the front cover, with the attached LED panel and ribbon cable, back onto the
unit. Dispose of old batteries properly

9

If you followed the option in step 2: Reconnect the line cord to the SOLA 325 and turn the
unit on. Reconnect the load equipment. Switch on the protected load equipment one piece at
a time.

Red

Black

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ups 325

Communication Port

The SOLA 325 is plug-and-play compatible with Windows 95 and 98.
CheckUPS II management software is provided with the SOLA 325. An interface cable for the

following systems is also provided.
SCO UNIX/XENIX UNIX and Compatible Systems OS/2

Windows 3.X, 95 and NT Novell NetWare

Pinouts

Pin 1 RS232 Receive Data: Receives incoming RS232 communication data.
Pin 2 RS232 Transmit Data: Sends outgoing RS232 communication data.
Pin 3 Normally Open On Battery Contact: A normally open contact that closes 15 seconds

(pulls to Common) after the UPS switches to battery power.

Pin 4 Common: The signal ground for all signal pins.
Pin 5 Normally Open Low Battery Alarm Contact: A normally open contact that closes

(pulls to Common) during a Low Battery Alarm. This tells CheckUPS II and other
shutdown software when to start a computer shutdown.

Pin 6 Plug and Play Sense for Windows 95.
Pin 7 Remote Shutdown: Shorting this pin to Common for at least 5 seconds while the UPS is

operating on battery, shuts the UPS off after 120 seconds.

Pin 8 Normally Closed On Battery Contact: A normally closed contact that opens

15 seconds (releases from Common) after the UPS switches to battery power.

Pin 9 Unused.

Contacts consist of open collector circuits capable of switching up to +30 VDC at 6 mA into a
resistive load.

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Specifications

Line Transient Protection:Passes ANSI/IEEE C62.41 Category A testing.
Safety Compliance:TUV/GS Listed, AS3260
EMC Compliance:CISPR 22 Class B, Vfg 243-91/46-92 B, EN55022, CE Mark Self-certified to: CE

Marking Directive 93/68/EEC, Low Voltage Directive 73/23/EEC, C-Tick, AS3548.

Noise (RF) Suppression:Full-time EMI/RFI filtering.
Efficiency:> 95% on line
Capacity VA/Watts:400VA / 250W; 750VA / 470W; 1000VA / 630W
Voltage Nominal: (A Model): 240 VAC
Voltage Range: (AModel): 0 - 300 VAC, operating on battery and buck/boost, 197 - 283 VAC without

Frequency:50/60 Hz auto-sensing 57 - 63 Hz (60 Hz); 47 - 53 Hz (50 Hz) (50/60 Hz ± 0.5 Hz on battery.)
Minimum Runtime (minutes):400VA Model:Full load: 4.5 minutes. Half load: 17 minutes.

Transfer Time:2-6 ms typical.
Battery:Sealed, maintenance-free, valve-regulated, UL 924 recognized.

400 VA Models:One 12 V, 9.0 AH batteries.Nominal Voltage is 12 VDC.
750 VA Models:Two 12 V 7.0/7.2 AH batteries. Nominal Voltage is 24 VDC.
1000 VA Models:Three 6 V 12.0 AH batteries. Nominal Voltage is 18 VDC.

13

battery discharge.

750VA Model:Full load: 4.5 minutes. Half load: 17 minutes.
1000VA Model: Full load: 4.5 minutes. Half load: 15 minutes.

Automatic Battery Test: Automatic battery test occurs upon startup and every 14 days thereafter. Alarm

Battery Recharge Time (to 95% of capacity):400VA, 750VA and 1000VA: 8 hours. Recharge time is

Overcurrent Protection (on line):All Models: Fused and Circuit Breaker.
Input Fault Current (maximum): All Models:15A.

AC input Plug/Cord Information: 400VA: CEE 22 recessed plug

AC Output Distribution: 400VA: two Australian 10 ampere receptacles

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will sound if the battery fails this test.

lowered with reduced load.

750VA: CEE 22 recessed plug
1000VA: CEE 22 recessed plug

750VA: four Australian 10 ampere receptacles
1000VA: four Australian 10 ampere receptacles

14

Load Compatibility:Can support 100% power factor corrected, switch-mode power supply load.
Audible Noise:< 40 dBA at one meter
Ventilation:Air around the unit must be free of dust, chemicals, or other materials that corrode or

contaminate. Air must be free to move around the unit.

Operating Temperature:0° - 40° C.
Storage Temperature: -15° to +50° C. Battery life is reduced above 25 ° C.
If the SOLA 325 unit is stored, the batteries should be recharged every 6 months. If stored above 25°

Celsius, recharge the batteries more often.

Humidity:5% - 95% RH (non-condensing).

Altitude: 3000m (10,000 ft maximum)

Dimensions (Height x Width x Length):400 VA:155 x 100 x 363 mm

750 VA: 213 x 163 x 363 mm
1000 VA:213 x 163 x 363 mm

Weight:400: 7.5 kg,

750: 14 kg,

16 kg.

1000:

SOLAreserves the right to change specifications without prior notice.

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Warranty

Warranty Information

This Warranty is subject to SOLA's standard Conditions of Sale which govern all sales of products by
SOLA Australia Ltd.

1.SOLA products, in general, are warranted against failure due to faulty materials and/or workmanship for
a period of two years from despatch date (ex SOLA store) as per invoice. The Ferroresonant and 95
Series Power Conditioners and SOLA Dry Type Transformers have an extended warranty - 5 years from
date of despatch.

2.If, within the applicable Warranty period, any SOLA product does not meet the warranty specified
above, and the product was installed and operated in accordance with Australian standards and SOLA
standard installation procedures, SOLA shall thereupon correct any defects due to faulty materials
and/or workmanship.

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ups 325

3. Any modification made to the product other than those made by SOLA or its authorised representative
may cause the Warranty to be void.

4. For units up to 3kVA that are installed as a portable device, the Warranty covers repair or replacement
of defective parts at the factory, or other service locations as nominated by SOLA Australia, provided
the unit has been returned by the user packed adequately to prevent shipping damage, and approval has
been obtained from SOLA Australia Ltd before shipment. All costs associated with the return of the
product to SOLA Australia are at the customer's expense.

For hardwired products 3kVA and above, the Warranty covers on site repair (Metropolitan area, Capital
Cities only), during normal working hours, by SOLA technicians or appointed agents. For units
installed in remote locations, SOLA Australia may, at its discretion, request the equipment to be
recovered and returned to the factory or other nominated service locations. In this case, it is the
customer's responsibility to pack the equipment adequately to prevent shipping damages and pay freight
charges to the location nominated by SOLA Australia. Approval to return goods must be obtained from
SOLA Australia Ltd before the goods are despatched.

5. Units returned for in-warranty repairs, which are found not to be defective, will be subject to an
inspection and handling charge, plus transportation charges.

6. High grade batteries, designed for Uninterruptible Power Supply (UPS) applications, are supplied by
SOLA for use with SOLA UPS equipment. These batteries have a finite life expectancy depending on a
number of variables, including rate of discharge, depth of discharge, operating temperature, etc.

7. Providing that the batteries are used within the limits as set out in the battery manufacturer’s warranty
statement and are provided as an integral part of new equipment, they are guaranteed for two years,
from despatch date as per invoice. A copy of this warranty statement is available on request. Batteries
provided as spare parts or replacements have a one year warranty. Other optional warranty terms for
batteries are available on request.

8. SOLA reserves the right to charge for replacement batteries if within the one year guarantee period
replacement batteries are necessary as a result of misuse or misapplication by the purchaser or end user.

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6.Please specify the equipment being protected by your SOLA UPS?

Brand........................................Model .................................. Operating System .........................

7.How would you classify your type of business?

qRetail qWholesale/Distribution qManufacturing qTelecommunications

qGovernment/Eduction qBanking/Finance qRestaurant/Hotel qOther .............................

8.What is your company’s annual revenue?

qLess than $1m q$1m-5$m q$5m-$20m q$20m-$100m qGreater than $100m

9.Approximately how many personal computers are there in your company?

qLess than 10 q10-20 q20-50 q50-200 qGreater than 200

10.Do you plan to purchase more UPS or Power Protection products?

q Within 1 month q1-6 months q6-12 months qUnlikely

11.Would you like information about SOLA Extended Warranty and Fastfix Exchange programs?

qYes qNo

12.Would you like to be kept informed about new SOLA product developments and be added

to our customer service database?

qYes (you will receive mail from SOLA at least three (3) times per year) qNo

1. Where did you purchase this SOLA UPS from?

qRetail Store qComputer Store qSOLA Distributor qDirect from SOLA

qElectrical Wholesaler qMail Order Catalogue qInternet qOther .............

2. Why did you purchase a SOLA UPS? (Check all that apply)

qRecommendation qReputation qAfter Purchase Support qFeatures

qPrice qOther .................................................................................................

3. What price did you pay for this SOLA UPS? ...........................................................

4. What features of a UPS are important to you?

qAppearance qFront Panel Display qBackup Time qRS232

Communications qUPS Management Software qOther ...................................

5. What equipment do you intend to protect with this SOLA UPS?

qPersonal Computer(s) qWorkstation(s) qService/Network Equip.

qMidrange Computer(s) qMainframe(s) qIndustrial Automation

qTelecommunications Equipment qRetail/Point-of-Sale Equipment

qFacilities/

Building wide protection qOther .................................

UPS Model Number: ................................................... UPS Serial Number: .......................................................................

Date of Purchase: ......./......./.......

Contact Person: ...................................................................................................................................................................................

Company/Organisation: ......................................................................................................................................................................

Address: ..............................................................................................................................................................................................

City: .................................................. State: .......................... Country: ................................ Postcode: ...............

Telephone: ......................................... Fax: ....................................... E-mail: ...............................................................

Standard Warranty Registration

SOLA Australia Ltd

13 Healey Road

DANDENONG VIC 3175

AUSTRALIA

AFFIX

POSTAGE

STAMP

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Appendix A: Adjusting Voltage Settings

When the unit is not sounding an alarm, you can use the button shown below to change the
following:

• Nominal Voltage — The normal voltage the UPS is programmed to expect, and the nominal UPS
output voltage under line loss conditions.

• Buck — The input voltage at which the SOLA 325 decreases voltage before providing output

because the input voltage is too high.

• Boost — The input voltage at which the SOLA 325 increases voltage before providing output

because the input voltage is too low.

• Transfer to Inverter — The point at which the UPS switches to inverter (battery power), either

because AC input voltage is very low or because it is very high.

Note: Make sure you want to change these values before you start the procedure below. Once

you press the button shown for 10 seconds, the values will change to the default values,
and any previous changes you have made will be lost. If you have questions, contact the
nearest Sola office, or call National Service and Repair Centre on: 1800 034 401 (except
Melbourne); 9768 3105 (Melbourne only).

Do not change voltage settings when unit is operating on
inverter. To change the values, follow these steps:

1. Press the button shown until the LEDs on the front of the

SOLA 325 blink (approximately 10 seconds). After the
LEDs blink, three or four will stay lit, and the SOLA 325
beeps for one second.

2. The LEDs that are lit show which voltage settings are selected. The LEDs are numbered in the

drawing below to help you identify them. Table 5 on page 18 shows the voltage settings for each
possible combination of LEDs.
For example, by default, LEDs 1, 2, and 3 will be lit (see
diagram). You will find this combination of LEDs in the first
row of Table 5. This row shows the following:

• With 197 volts input or lower, the SOLA 325 switches
to battery power.

• When input voltage drops to 221, the SOLA 325 begins
to increase the output voltage.

• 240 is the nominal or expected input voltage.

• When input voltage rises to 254, the SOLA 325 begins
to decrease the output voltage.

• With 283 volts input or higher, the SOLA 325 switches to battery power.

Press this
button for 10
seconds (until
all of the lights
blink).

1
2
3
4
5
6

1
2
3
4
5
6

LED Numbers Default Setting

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ups 325

3.

Use the table below to decide which combination of
settings you need; note which LEDs must be lit for this
combination.

Then, press the button shown briefly
(about 1 second) and release to move to the next
combination of LEDs. If you hold the button in longer

than ten seconds, the SOLA 325 will save the setting
that is displayed. Continue pressing and releasing the

button until the proper LEDs are lit.

4. Once the correct LEDs are lit, press and hold the button
for ten seconds to save your changes. If the SOLA 325 is
running on AC input power, the display will change back
to the percent of full load. The new values will take effect
after the display returns to normal mode.

Press this button
for 10
SECONDS to
save your
changes.

Press this button
BRIEFLY to
scroll through the
settings.

LEDs Lit

To Inverter

(Input AC is Low)

Boost

Nominal

Voltage

Buck

To Inverter

(Input AC is High)

1, 2, 3

(Default)

197

221

240

254

283

2, 3, 6 170 191 230 244 271
3, 4, 5 181 202 220 233 259
3, 4, 6 167 187 220 233 259

1, 2, 4

193

216

240

254

283

1, 2, 5

182

204

240

254

283

1, 2, 6

178

199 240 254

283

2, 3, 4

189

212 230 244

271

2, 3, 5

185

207 230 244 271

2, 3, 5, 6

175

196 230 244 271

Table 5: Voltage Settings for SOLA 325 Models (400, 750, and 1000 VA)

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SOLA Never Stops Innovating

ups 325

Head Office - Melbourne
SOLA Australia Ltd.
13 Healey Road
Dandenong VIC 3175
Phone: [phone]
Fax: [phone]
Email: [e-mail]
National Service and Repair Centre Free Call: 1800 034 401 (except Melbourne)

9768 3105 (Melbourne only)

Customer Service Offices

Adelaide
PO Box 481, Marlestone Business Centre
SA 5033
Phone: [phone]
Fax: [phone]

Brisbane
Unit 2, 8 Lockhart Street
Woolloongabba, QLD 4102
Phone: [phone]
Fax: [phone]

Perth
Unit 2, 321 Great Eastern Highway
Redcliffe WA 6104
Phone: [phone]
Fax: [phone]

Sydney
67A Ryedale Road
West Ryde NSW 2093
Phone: [phone]
Fax: [phone]

SOLA Australia Offices

You have purchased a UPS that will provide you with many years of service, protecting your equipment from surges,
sags, and blackouts. This product incorporates the highest quality standards in engineering, manufacturing and testing,
and carries a 2-year warranty against defects in material and workmanship. This product is backed by over 60 years
of pride and integrity. We are sure you will agree, there is no substitute for a SOLA.

SOLA is one of the Best group of companies
Did you know that SOLA also makes:

• Single Phase UPS systems up to 15kVA

• Three Phase UPS systems to 120kVA

• Parallel Three Phase UPS Systems to 1MVA

• Plug in Power Conditioners to 3kVA

• Hardwired Power Conditioners to 700kVA

• Constant Voltage Transformers to 7.5kVA

• AC/DC switching and linear Power Supplies

• CVDC Constant Voltage Ferroresonant Power Supplies

• Low Voltage General Purpose Transformers

• Industrial Control Transformers

SOLA products are available through an extensive distribution network. These distributors offer literature, technical
assistance, and a wide array of off-the-shelf products for the fastest possible delivery.

In addition, SOLA field sales offices are conveniently located to provide prompt attention to customer needs. Call
SOLA direct to find the location of your closest authorised distributor.

SOLA/BEST Offices

SOLA Australia Ltd. Best Power Best Power Technology Limited
13 Healey Road P.O. Box 280 BEST House
Dandenong Victoria 3175 Necedah, Wisconsin 54646 U.S.A. Wykeham Industrial Estate
AUSTRALIA Telephone: [phone] Moorside Road
Telephone: [phone] Toll-Free: 1-800-356-5794 Winchester, Hampshire
FAX: [phone] (U.S.A. and Canada) SO23 7RX
Email: [e-mail] FAX: [phone] ENGLAND

International FAX: [phone] Telephone: [phone]
Borri Ellettronica Industriale Srl Toll-Free: 0800 378444
Via de Lavoratori, 124 Best Power Technology, Pte. Ltd. FAX: [phone]
20092 Cinisello Balsamo (Mi) 19 Neythal Road
Milan, ITALY SINGAPORE 628584
Telephone: [phone] Telephone: [phone]
FAX: [phone] FAX: [phone]

Best Power Technology Best Power Technology Mexico, S.A. de C.V.
Germany GmbH Golfo de Riga, 34.
Am Weichselgarten 23 Colonia Tacuba
D-91058 Erlangen México D.F. 11410
GERMANY MÉXICO
Telephone: [phone] Telephone: [phone]
Toll-Free: 0130-84-7712 1-800-711-8978
(in Germany) FAX: [phone]
(49) 9131-7770-444

SOLA/BEST: Worldwide Manufacturers of Power Protection, Conversion and Transformation Products