Support
Safety Precautions
Handling Precautions
! Do not use or leave handset or related hardware in
Customer Service
SoftBank Customer Centers
From a SoftBank handset,
dial toll free at
157 (General Information)
113 (Customer Assistance)
SoftBank Global
Call Center
From outside Japan, dial
+81-3-5351-3491
(International charges will apply.)
■ Call these numbers toll free from landlines.
Hokkaido, Aomori, Akita, Iwate, Yamagata,
Miyagi, Fukushima, Niigata, Tokyo, Kanagawa,
Chiba, Saitama, Ibaraki, Tochigi, Gunma,
Yamanashi, Nagano, Toyama, Ishikawa, Fukui
Aichi, Gifu, Mie, Shizuoka
Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama
Hiroshima, Okayama, Yamaguchi, Tottori,
Shimane, Tokushima, Kagawa, Ehime, Kochi,
Fukuoka, Saga, Nagasaki, Oita, Kumamoto,
Miyazaki, Kagoshima, Okinawa
More Information
! Handset User Support
Via Yahoo! Keitai Main Menu: At top of Top Menu,
Select ﾒﾆｭｰﾘｽﾄ 7
! Online English Manual
http://www.softbank.jp/mb/r/support/820p/
May be unavailable at purchase.
Call Customer Service or try later.
! Use specified battery, charger and holder.
The use of devices other than those specified may result in
malfunction of handset or battery. Leaking, overheating,
explosion or fire may occur.
! Do not get handset, battery and charger wet.
If liquids such as water or pet urine get into battery and
charger, they may cause overheating, electric shock or
malfunction. Do not use handset in damp places like
bathrooms.
English
7
User Support
Subscription Area Service Center
General Information 0088-240-157
Customer Assistance 0088-240-113
General Information 0088-241-157
Customer Assistance 0088-241-113
General Information 0088-242-157
Customer Assistance 0088-242-113
General Information 0088-250-157
Customer Assistance 0088-250-113
Emergency Numbers
.
! Police ........................ 110
! Fire & Ambulance......... 119
! Coast Guard ............... 118
! Do not use handset while driving a vehicle.
Doing so may interfere with safe driving and cause an
accident. Stop your vehicle to park in a safe place before using
handset. Drivers using handsets while driving are subject to
prosecution.
! Do not throw or otherwise subject to strong force or
impacts.
Battery may leak, overheat, explode, catch fire, or cause
damage to handset.
Toll Free Number
This manual is printed using
an ink based on soy bean oil.
March 2012,
Second Edition
3TR005280AAA
First Step Guide
Emergency Numbers
Customer Service
More Information
! Turn off handset where use is prohibited, such as aboard
aircraft or in hospitals.
Handset may interfere with the operation of sensitive devices
and electronic medical equipment. Follow the instructions
given by the respective medical facilities regarding the use of
mobile phones on their premises. In addition, actions such as
speaking on a mobile phone aboard aircraft are prohibited and
may be punishable by law.
! Do not disassemble or modify handset.
May cause accidents such as fire, bodily injury, electric shock
or equipment malfunction.
! Keep handset off and charger disconnected in filling
stations or places where flammable gas is generated.
Handset use in such areas may lead to fire.
Use English Interface
Call Abroad from Japan
Customize Handset Address
...etc.
locations subject to high temperatures, such as near an
open flame/heater, in sunlight or inside a car on an
extremely hot day.
Do not charge, leave, use, or be carrying handset or related
hardware in a warm place or where heat collects, such as
under a kotatsu (blanketed warming table) or electric
blanket, next to a kairo (worn warming patch), etc.
Battery may leak, overheat, explode, or ignite. Handset or
related hardware may deform or malfunction. Part of the
casing may also become hot and cause burns.
For more information, see "Safety Precautions"
General Notes
! SoftBank is not liable for damages from accidental loss/
alteration of handset/Memory Card information (Phone
Book entries, image/sound files, etc.). Back-up important
information.
! Handset transmissions may be disrupted inside buildings,
tunnels or underground, or when moving into/out of such
places.
! Use handset without disturbing others.
! If handset is left with no battery or an exhausted one, data
may be altered/lost. SoftBank is not liable for any resulting
damages.
! Handset use near landlines, TVs or radios may cause
interference.
Before Using Handset
Package Contents
! Handset (820P) ! Battery (PMBAE1) ! User Guide (Japanese)
! First Step Guide
! Raku Raku Start Book (Japanese)
! Utility Software (CD-ROM)
Utility Software updates/upgrades may be released on
SOFTBANK MOBILE Corp. Website (http://www.softbank.jp)
without prior notification. Please check for the newest versions
of utility applications and download as required.
USIM Card Installation
Electromagnetic Waves
! Beware of eavesdropping.
Digital signals reduce interception, however transmissions may
be overheard. Deliberate/accidental interception of
communications constitutes eavesdropping.
"eavesdropping" means radio communication is received by
another receiver deliberately or accidentally.
! For body worn operation, this mobile phone has been
tested and meets RF exposure guidelines when used with
an accessory containing no metal and positioning the
handset a minimum 15 mm from the body. Use of other
accessories may not ensure compliance with RF exposure
guidelines.
For more information, see User Guide (Japanese) P.xxxii.
Manner Mode
! Minding Mobile Manners
Please use your handset responsibly. Inappropriate handset use can be both dangerous and bothersome. Please take care not to
disturb others when using your handset. Adjust handset use according to your surroundings.
Activating/Canceling Manner Mode
! In Standby, press and hold H or +
Battery Installation
1 2 3
Notch
1 Open USIM Holder
2 Insert USIM Card (gold IC facing down) into USIM
Holder
3 Close USIM Holder
USIM Card must be inserted to use this handset. Turn handset
off and remove battery before inserting/removing USIM Card.
USIM PINs
! PIN1
4 to 8-digit code used to prevent unauthorized 820P use.
• PIN1 can be changed.
• When PIN Entry is
handset is turned on (with USIM Card inserted).
! PIN2
Required to clear All Calls or set Cost Limit and Currency
Setting.
• PIN2 can be changed.
ON
, PIN1 entry is required each time
! PIN Lock & Cancellation (PUK)
PIN1 Lock or PIN2 Lock is activated if PIN1 or PIN2 is
incorrectly entered three times. Cancel PIN1 Lock or PIN2 Lock
by entering the PIN Unblocking Key (PUK/PUK2).
• If PUK is incorrectly entered ten times, USIM Card is locked
and handset is disabled. Write down PUK.
• For procedures required to unlock USIM Card, contact
SoftBank Customer Center, General Information.
Passwords
! Handset Code
Required to use/change some handset functions.
e
appears for each digit entered.
•
• Handset Code (
handset.
! Center Access Code
4-digit number specified at initial subscription; required to
access Voice Mail via landlines or subscribe to fee-based
information.
9999
by default) can be changed on
! Call Barring Password
4-digit number specified at initial subscription, required to
restrict handset services.
• If entered incorrectly three times, Call Barring settings lock;
Call Barring Password & Center Access Code must be
changed. Reach SoftBank Customer Center, General
Information for details.
then lift to remove
Charging
AC Outlet
Charger Blades
2
3
Specifications
Weight
(including battery)
Talk Time
Standby Time
(closed)
Charging Time
AC Charger
2 Insert battery 3 Replace battery cover1 Slide battery cover,
Port Cover
Arrows Up
Release Tabs
Charger Connector
Approx. 108 g
3G: Approx. 200 minutes
Video Call: Approx. 100 minutes
GSM: Approx. 200 minutes
3G: Approx. 400 hours
GSM: Approx. 300 hours
AC Charger: Approx. 130 minutes
In-Car Charger: Approx. 130 minutes
1
Charging Indicator
External Port
1 Connect AC Charger (not included) to handset
2 Plug AC Charger into AC Outlet
• Charging Indicator illuminates and charging starts; may
take up to approximately 130 minutes.
• When charging is complete, Charging Indicator goes
out.
3 Unplug AC Charger, then disconnect handset
Dimensions
(closed)
Maximum Output
• Values were calculated with battery installed.
Approx. 50 x 104 x 15.2 mm
3G: 0.25 W
GSM: 2.0 W
First Step Guide
Getting Started
i
Display Indicators & Key Assignments
Signal Strength
Packet Data Transmission Available
Unread Message
Memory Card Inserted
Manner Mode
Battery Level
Voice Message
Alarm Set
Open Messaging menu or execute Left
A
Softkey functions
Initiate Video Call; toggle input mode in
text entry windows; press and hold in
D
Standby to toggle Drive mode
Initiate/answer call; toggle upper/lower
J
case roman letters in text entry windows
P-O
G
Enter numbers/characters
Access pictographs/symbols in text entry
windows; press and hold to toggle Simple mode
Handset Functions
Use Multi Selector to select items, navigate
menus, etc. In this manual, Multi Selector
operations are indicated as shown below.
Basic Multi Selector Operations
?: Press > or C
•
• <: Press V or N
• X: Press >, C, V or N
Open Yahoo! Keitai Main Menu or execute
S
Right Softkey functions
Activate Camera in Standby or enter a line
F
break in a text entry window
Delete characters or highlighted items
K
Turn handset power on/off; return to Standby
L
Press to mute ringer; press and hold to
+
toggle Manner mode
Press and hold in Standby to toggle
H
Manner mode
Function List
Messaging
Incoming Mail
Create New S! Mail
Retrieve New
Drafts
Templates
Sent Messages
Unsent Messages
Server Mail Box
Create New SMS
Settings
Memory Status
Yahoo! Keitai
Yahoo! Keitai
Bookmarks
Saved Pages
Enter URL
History
S! Quick News
PC Site Browser
Settings
S! Appli
S! Appli Library
S! Appli Settings
Information
Communication
S! Town
S! Loop
Near Chat
Camera
Camera
Video Camera
Entertainment
Media Player
BookSurfing
e-Book Viewer
Tools
Alarms
Calendar
Answer Phone
Calculator
Memo Pad
Voice Recorder
Software Update
Data Folder
Pictures
Ring Songs&Tones
S! Appli
Music
Videos
Books
S! Familiar Usability
Templates
Memo Pad
Flash(R)
Other Documents
Memory Status
Bar Code Reader
Scan Barcodes
Saved Data List
Connectivity
Infrared
Bluetooth
Retrieve NW Info
Phone Book
Phone Book
Create New Entry
Call Log
Group
Account Details
Speed Dial
S! Addressbook Back-up
Settings
Memory Manager
Settings
Sound Settings
Display Settings
Phone Settings
Security
Call Settings
Mode Settings
Location Settings
Memory Card Manager
Most operation descriptions below begin in
Standby.
Basic Operations
Handset Power On/Off
■ Power On
Open handset 7 Press L for 3+ seconds
■ Power Off
Open handset 7 Press L for 2+ seconds
Retrieving Network Information
When *, A or S is pressed for the first time,
820P initiates Network Information retrieval; * to
retrieve it.
To update manually, * 7
* 7
Retrieve NW Info
Connectivity
7 * 7 A
7
English Interface
* 7
設定 7 * 7 一般設定 7 * 7
Language
7 * 7
English
7 *
My Number
* 7 P
Date & Time
* 7
Settings
7 * 7
Clock
7 * 7
date 7 C 7 Enter time 7 *
7 * 7
Date & Time
Date & Time
Phone Settings
7 * 7
Home
7 * 7 Enter
Calls
Making Voice Calls
Enter number with area code 7 J
•L to end call
Calling from Outgoing Call Log
N 7 A phone number 7 J
•L to end call
Making Video Calls
Enter number with area code 7 D
•L to end call
Calling Abroad from Japan
Enter number 7 A 7
* 7 A country 7 * 7 J
•L to end call
Answering a Call
J
•L to end call
International Call
7
Answer Phone
Record messages on handset when unable to
answer incoming calls.
■ Activating
Press and hold K
•When Answer Phone is active, appears in
Standby.
•To cancel: Press and hold K again.
■ Playing Messages
In Information window,
Answer Phone
7 A message 7 *
■ Deleting Messages
A message 7 A 7
Answer Phone is unavailable when handset is off, out-ofrange or Offline.
Delete
7 * 7 A
Text Entry
Toggling Entry Modes
In text entry window, D to toggle input modes
(or press and hold to toggle double-/single-byte)
7 Enter text
abc1/
2
abc1/
1
1231/
2
1231/
1
漢1/
ｶﾅ1/
ｶﾅ1/
1
2
1
Single-byte alphanumerics
Double-byte alphanumerics
Single-byte numbers
Double-byte numbers
Kanji (Hiragana)
Single-byte katakana
Double-byte katakana
Example: Entering “no”
In text entry window, D 7
YY 7 N 7 YYY
abc1/
Messaging
S! Mail/SMS
■ S! Mail
Exchange text messages with e-mail compatible
handsets, PCs, etc.; attach image/sound files etc.
■ SMS
Exchange short text messages with SoftBank
handsets.
Customizing Handset Address
Change your handset mail address (alphanumerics
before @) to reduce the risk of receiving spam.
A 7
Address
Settings
7 * 7 Follow onscreen instructions
Sending S! Mail & SMS
A 7
SMS
7
A number/mail address 7 * 7
7 * 7 Enter subject 7 * 7
7 * 7 Enter text 7 * 7
Create New S! Mail
for SMS) 7 * 7
Phone Book
Attachment
Add Subject
•
available for SMS.
7 * 7
Custom Mail
(
Create New
Add Address
7 * 7 An entry 7 * 7
Add Subject
Add
7 * 7 Files 7 A 7 S
and
Add Attachment
7 *
7
2
7 *
Input Text
are not
Receiving S! Mail & SMS
Information window opens and appears for a
new message in Standby.
In Information window,
Message
7 * 7 A
folder 7 * 7 An unread message 7 *
Phone Book
Phone Book Entry Items
■ Phone Number
Save up to three entries in Phone Book; two in USIM
Card Phone Book. Emergency numbers (110, 119,
118) cannot be saved in Phone Book.
■ E-mail Address
Save up to three entries in Phone Book; one in USIM
Card Phone Book.
Saving to Phone Book
Phone Book
* 7
Entry
7 * 7 An item 7 * 7 Enter
information 7 * 7 A
■ Save Settings
Select Phone Book memory for new entries.
* 7
Phone Book
* 7
Save Settings
USIM
or
Ask Each Time
•Select
Ask Each Time
time you save an entry.
7 * 7
7 * 7
7 * 7
Create New
Settings
Phone
7 *
to select target each
Editing Phone Book Entries
C 7 An entry 7 A 7
item 7 * 7 Edit 7 * 7 A
Edit
7 * 7 An
Making Calls from Phone Book
C 7 <
7 An entry 7 * 7 A phone number 7 *
to select a page of the required reading
Voice Mail
Activating Voice Mail
* 7
Settings
* 7
Optional Services
Mail/Call Forwarding
ON
7 * 7
* 7 Ring time (for
7 * 7
7 * 7
Ringer Off
Ringer On
Call Settings
7 * 7
Voice Mail
or
Ringer On
) 7 *
Checking Voice Mail Messages
In Information window,
Follow voice guidance
•
To switch to English voice guidance, press
Q
W while Japanese voice guidance is playing.
Voice Mail
7 * 7
Camera
Capturing Still Images
F 7 Frame subject 7 * 7 * 7 L
Recording Videos
Press and hold F 7 Frame subject 7 * 7
* 7
Save to Data Folder
7 * 7 L
7
,
7
Voice
7
W
Yahoo! Keita
Yahoo! Keitai Main Menu
S 7ﾒﾆｭｰﾘｽﾄ 7 * 7
menu item 7 *
English
7 * 7 A
PC Site Browser
* 7
Yahoo! Keitai
Browser
7 * 7
7 A menu item 7 *
7 * 7
Homepage
PC Site
7 * 7 A
Media Player
Playing Music/Video
* 7
Entertainment
Player
7 * 7
Audio
7 * 7
or
Video
Media
7 * 7
An item 7 * 7 A file 7 *
•To end playback, L or S 7 S (for
Audio)
Creating New Playlists
* 7
Entertainment
Player
7 * 7
Playlist
7 * 7 A 7
Audio
7 * 7
or
Video
Media
7 * 7
Create Playlist
* 7 Enter a Playlist name 7 * 7 A Playlist
7 * 7 A 7
Ring Song
Add
7 * 7
Music
(for Audio) 7 A file 7 *
Using Playlists
* 7
Entertainment
Player
7 * 7
Playlist
7 * 7 A Playlist 7 * 7 A file
7 *
•To end playback, L or S 7 S (for
Audio)
Audio
7 * 7
or
Video
Media
7 * 7
Managing Files
Opening Files
* 7
Data Folder
7 * 7 A folder 7 *
7 A file 7 *
Formatting Memory Card
* 7
Settings
Manager
7 * 7 * 7 Enter 4-digit Handset Code
7 *
7 * 7
7 * 7
Memory Card
Format Memory Card
Software Update
Precaution
Fully charge battery beforehand.
Updating Software
* 7
Tools
7 * 7
* 7
Start Update
onscreen instructions
Software Update
7 * 7 Follow
7
or
7
First Step Guide
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