GENERAL INSTALLATION 6
STEP 1: Install the Software 7
STEP 2: Insert the Card 8
CONNECTING TO OPEN AND WEP-ENABLED NETWORKS 9
STEP 1: Prepare Network Information 10
STEP 2: Connect to WLAN 11
CONNECTING TO 802.1X NETWORKS 15
STEP 1: Prepare Network Information 16
STEP 2: Install 802.1x Certificate(s) 18
STEP 3: Connect to WLAN 20
SDIO WLAN UTILITY 24
Turn Wireless Radio On/Off 25
Remove Status Icon 25
View WLAN Status 26
Configure Advanced Settings 27
View Version Information 28
Support Resources 29
Safety and Usage Tips 30
Limited Warranty 31
2
INTRODUCTION
Overview
Now you can access enterprise and public Wi-Fi
(IEEE 802.11b) Wireless LAN systems from your
Pocket PC 2003 using the smallest and lightest form
factor available with Socket’s SDIO Low Power
Wireless LAN Card. All you need is a Pocket PC
2003 with a SDIO slot running SDIO Now!, and you
can use the card to access the Internet, email, and
corporate servers.
The Socket SDIO Low Power Wireless LAN Card uses Direct Sequence
Spread Spectrum (DSSS) technology operating at 2.4 -2.5 GHz. Data rates
up to 11 Mbps are supported, providing the speed needed for quick data
downloading. The card works in environments that are open or have 40/64bit or 128-bit encryption enabled. The card also supports 802.1x
authentication using either Extensible Authentication Protocol-Transport
Level Security (EAP-TLS) or Protected Extensible Authentication Protocol
(PEAP) for use in environments where enhanced security is deployed.
The Low Power Wireless LAN Card can be used in two operating modes.
In Infrastructure mode (default), the adapter transmits and receives data
with an associated access point (AP) or an infrastructure of networked APs.
Ad Hoc mode lets you create one-to-one or one-to-many peer-to-peer
networks without APs, connecting directly with other 802.11b cards.
3
Product Registration
Socket highly recommends that all users register their Socket products.
Registered users receive priority for technical support. Register online at:
www.socketcom.com/prodreg
About the Software
To connect to your WLAN network, use Microsoft’s Zero Configuration
utility built into Windows Mobile 2003. The utility automatically detects
and helps you connect to available WLAN networks.
• Socket SDIO WLAN Configuration Utility
This utility enables you to monitor wireless
network performance; view IP address
information; configure advanced settings such
as power saving modes and preamble modes;
and view card, utility, and firmware version
information.
• Socket Cert Enroll
Socket Cert Enroll makes it easy to install a personal
certificate for 802.1x networks using EAP-TLS
authentication.
For software updates:
www.socketcom.com/support/support_wlan.asp
4
About This Quick Start Guide
For complete setup and usage instructions, please refer to the User’s Guide
on the installation CD.
For more information about the SDIO form factor and SDIO Now!
software, please visit: www.bsquare.com/products/sdionow/
About the Link Indicator
LED Status
Off Radio disabled/cannot transmit.
Meaning
Slow Flash Radio transmitter on, card not
connected.
On Card is connected to an access
point or other wireless LAN
station.
5
GENERAL INSTALLATION
Installation Summary
STEP 1: Install the software.
STEP 2: Insert the card.
Note: After completing the general installation, refer to the section for your
specific type of WLAN network to learn how to configure settings and
connect to your network.
6
STEP 1: Install the Software
1. Make an active connection between your device and a host PC. Use
ActiveSync and a serial/USB/Ethernet connection cable or cradle.
2. Insert the Socket Low Power WLAN Installation CD.
3. Use My Computer or Windows Explorer to access your CD-ROM drive.
In the CD, click on SETUP.EXE.
4. Follow the instructions on your screen to install the software.
5. When software installation is complete, a message will appear on your
Pocket PC directing you to soft reset your device. Tap OK.
6. Disconnect the Pocket PC from the host PC. Soft reset the device by
pressing the reset button. Now you are ready to insert the WLAN card
into your Pocket PC.
OPEN AND WEP-ENABLED NETWORKS 7
STEP 2: Insert the Card
Insert the card into your Pocket PC’s SDIO slot.
Important!
• Make sure the card is positioned correctly in the
slot. Do NOT insert the card upside down or shove
the card in too hard.
• Make sure you have soft reset your device after
software installation before you insert the card.
Press the reset button.
• Do not soft reset the device when a Socket card is inserted, or errors may
occur in application(s) using the card. If errors occur, remove the card
and soft reset the device. Wait for the device reset to finish before you reinsert the card.
Whenever the card is inserted, the Socket status icon will appear in the
menu bar of the Today screen. The icon varies to denote radio/connection
status.
Radio on, Bad key or
Weak signal not authenticated
Radio on, Radio off
Strong signal
8
CONNECTING TO OPEN AND
WEP-ENABLED NETWORKS
OPEN AND WEP-ENABLED NETWORKS 9
Connection Summary
STEP 1: Prepare network information.
STEP 2: Connect to WLAN.
STEP 1: Prepare Network Information
Find out what security settings you need to connect to your open or
WEP-enabled WLAN network. If applicable, consult with the network
administrator. The necessary settings may include the following (only
some will apply):
• Wireless network name, known as ESSID or SSID
• Encryption type, WEP key(s)
• Use of either DHCP or Static IP to assign IP addresses
For a Network Information Form that you can email to your network
administrator, go to the Docs folder on the installation CD or visit:
ftp://ftp.socketcom.com/wlan/WLAN_NetworkForm.txt
10
STEP 2: Connect to WLAN
The Zero Configuration utility for Windows Mobile 2003 makes it quick and
easy to connect to WLAN networks, including 802.1x. For more details on
the utility, refer to the Pocket PC 2003 manual. For help, tap Start | Help.
Whenever you insert the card, it will automatically start searching for: (1)
any WLANs advertising their ESSIDs; and (2) any WLANs you have saved
settings for. If your network administrator chose to not make the ESSID
visible, you need to first enter and save network settings, then try to connect.
SCENARIO 1: The WLAN makes the ESSID visible.
1. A few seconds after you insert the WLAN card, the Socket status
icon will appear in the menu bar. Do not tap on the icon.
2. A few seconds to a minute later, a
bubble should appear reporting detected
WLANs. Select your WLAN and what
it will connect to. Tap Connect.
Note: In most cases, you should choose
The Internet. If your network uses a
VPN/proxy server, refer to the PPC
2003 manual for instructions.
The bubble will not appear if you have
enabled the “Automatically connect to
non-preferred networks” setting, or if a connection already exists.
OPEN AND WEP-ENABLED NETWORKS 11
3. A bubble will appear that will allow you to enter a WEP key if required.
4. When you have connected, the “x” will disappear from the
connection icon at the top of the screen.
12
SCENARIO 2: The WLAN does not make the ESSID visible.
Note: If a bubble appears reporting
detected WLANs, your WLAN may
either appear as a blank option or not
be listed at all. Tap Hide. If the bubble
does list your WLAN’s ESSID, then
refer to Scenario 1 for instructions.
2. In the Configure Wireless Networks
screen, tap Add New Settings…
3. In the General screen, enter the Network name (ESSID/SSID). Note that this
name is case-sensitive. Select whether
you want to connect to The Internet or
Work.
Note: In most cases, you should select
The Internet. If your network has a
VPN/proxy server, refer to the Pocket
PC 2003 manual for instructions.
OPEN AND WEP-ENABLED NETWORKS 13
4. Tap on the Authentication tab. Enter the following:
Open System: Uncheck all boxes. Tap ok.
WEP-Enabled:
• Data encryption (WEP Enabled): Check.
• Network Authentication (Shared mode):
Check if your network is set up for
this. In most cases, it should be
unchecked.
• The key is provided to me
automatically: Uncheck. Enter the
Network key and Key index.
• Enable network access using IEEE
802.1X: Uncheck.
• When done, tap ok.
5. The Configure Wireless Networks screen should appear, with your new
network listed as Unavailable. Check Automatically connect to non-preferred networks. Tap ok.
6. Remove and re-insert the WLAN card. Wait for the device to autodetect your WLAN. It may take between a few seconds to a minute.
7. When the bubble appears, select your WLAN. Tap Connect.
When you have connected, the “x” will vanish from the
connection icon
Socket’s card cannot connect to an 802.1x network unless the network
satisfies the four requirements below. Ask your network administrator.
Windows Internet Information Service (IIS) and
Windows Internet Authentication Service (IAS)
Windows Certification Authority (CA) with automatic approval and
correct Pocket PC certificate format (via MS certificate template)
Access point configured only for 802.1x (i.e., no multi-mode support or
static 128-bit WEP keys)
Note: If your network does not satisfy the four requirements above, you
cannot use the Socket card to connect to your network.
16
Prepare Security Settings
If the network satisfies the four requirements, ask your network
administrator for necessary security settings:
Wireless network name, known as ESSID or SSID (case sensitive)
Authentication type, user name, password
Use of either DHCP or Static IP to assign IP addresses
Authentication permission restrictions (e.g., domain administrators only)
Note: If your network only allows domain administrators to authenticate,
ask your network administrator to assign you this privilege.
For a Network Information Form that you can send to your administrator,
go to the Docs folder on the installation CD, or visit:
ftp://ftp.socketcom.com/wlan/WLAN_NetworkForm.txt
Obtain 802.1x Certificate(s)
Ask the administrator for a copy of the root certificate from a Trusted
Root Authority (no intermediary authority). Installation instructions are
in Step 3.
EAP-TLS only: You also need to set up a cabled connection to the network
to install a personal certificate. Installation instructions are in Step 3.
802.1X NETWORKS 17
STEP 2: Install 802.1x Certificate(s)
1. If you have not done so already, get a root (server) certificate from your
network administrator. It must come from a Trusted Root Authority (not
an intermediary authority.)
2. If the WLAN card is inserted, remove it.
3. Make an active connection between your Pocket PC and host PC. Use
ActiveSync and a serial/USB/Ethernet cable or cradle.
4. Use My Computer or Windows Explorer to access your Mobile Device and
copy the root certificate into the Business folder of the Pocket PC.
5. On your Pocket PC, use File Explorer to navigate to the Business folder.
Tap on the certificate.
6. A message will ask if you want to install the certificate. Tap Yes.
• If your network uses PEAP, disconnect your Pocket PC from the
host PC. Soft reset the Pocket PC by pressing the reset button. You
are now ready to insert the WLAN card and connect.
• If your network uses EAP-TLS authentication, you also need to
install a personal (client) certificate.
18
7. To install a personal certificate, tap: Start | Programs | Cert Enroll.
N
I
8. Enter the User, Password, and Server information as supplied by your
network administrator. In the User field, enter your domain and user
name in the format shown, using a backslash (“\”) between the domain
and user name. Tap Retrieve.
ote:
n the Server field,
enter either the
name or the IP
address (using
standard dot
notation) of the
server running
Certificate
Services on your
network.
9. After your Pocket PC retrieves a personal certificate, tap ok.
10. Disconnect the Pocket PC from the host PC.
802.1X NETWORKS 19
STEP 3: Connect to WLAN
The Zero Configuration utility for Windows Mobile 2003 makes it quick and
easy to connect to WLAN networks, including 802.1x. For more details on
the utility, refer to the Pocket PC 2003 manual. For help, tap Start | Help.
Whenever you insert the card, it will automatically start searching for: (1)
any WLANs advertising their ESSIDs; and (2) any WLANs you have saved
settings for. If your network administrator did not make the ESSID visible,
you need to first enter and save network settings, then try to connect.
SCENARIO 1: The WLAN makes the ESSID visible.
1. Insert the WLAN card. After a few seconds, the Socket status
icon will appear in the menu bar. Do not tap on the icon.
2. A few seconds to a minute later, a
bubble should appear reporting detected
WLANs. Select your WLAN and what
it will connect to. Tap Connect.
Note: In most cases, you should choose
The Internet. If your network uses a
VPN/proxy server, refer to the PPC
2003 manual for instructions.
The bubble will not appear if you have
enabled the “Automatically connect to
non-preferred networks” setting, or if a connection already exists.
20
3. A User Logon screen will appear. Enter the User name and Password
and tap OK.
4. When you have connected, the “x” will disappear from the
connection icon at the top of the screen.
802.1X NETWORKS 21
SCENARIO 2: The WLAN does not make the ESSID visible.
Note: If a bubble appears reporting
detected WLANs, your WLAN may
either appear as a blank option or not
be listed at all. Tap Hide. If the bubble
does list your WLAN’s ESSID, then
refer to Scenario 1 for instructions.
2. In the Configure Wireless Networks
screen, tap Add New Settings…
3. In the General screen, enter the Network name (ESSID/SSID). Enter the name
exactly as provided by your network
administrator; the name is casesensitive. Select whether you want to
connect to The Internet or Work.
Note: In most cases, you should select
The Internet. If your network has a
VPN/proxy server, refer to the Pocket
PC 2003 manual for instructions.
22
4. Tap on the Authentication tab. Enter the
following:
• Data encryption (WEP Enabled): Check.
• Network Authentication (Shared mode):
Uncheck.
• The key is provided to me automatically:
Check.
• Enable network access using IEEE
802.1x. Check. Select the correct EAP
type for your network.
• When done, tap ok.
5. The Configure Wireless Networks screen should appear, with your new
network listed as Unavailable. At the bottom of the screen, check
Automatically connect to non-preferred networks. Tap ok.
6. Remove and re-insert the WLAN card. Wait for the device to
automatically detect your WLAN. It may take between a few seconds to
a minute.
7. When the bubble appears, select your WLAN. Tap Connect.
When you have connected, the “x” will vanish from the
connection icon.
Note: If you encounter difficulties connecting to an 802.1x authentication
server, please check your settings and repeat steps above.
802.1X NETWORKS 23
SDIO WLAN UTILITY
This section explains how to use Socket’s SDIO WLAN utility.
For help with the utility, tap Start | Help.
The utility can be accessed by either of two methods:
• Whenever the WLAN card is inserted into your Pocket PC, the
Socket status icon will appear in the menu bar of the Today screen.
Tap on the icon to access the pop-up menu.
• If you removed the Socket status icon, you can
manually open the utility by tapping:
Start | Settings | System | SDIO Settings
Note: The Configuration option is disabled, because basic WLAN
configuration is handled by Windows Mobile’s Zero Configuration.
24
Turn Wireless Radio On/Off
1. In the Today screen, tap on the Socket status icon in the menu bar. In the
pop-up menu, select either Wireless Radio On or Wireless Radio Off.
Note: Alternatively, turn the radio on/off by doing either:
• Tap on Wireless Network Status in the pop-up menu. Tap
Disable/Enable Radio.
• Tap on the connection icon at the top of the screen (two arrows). In
the bubble, tap Turn Wireless Off.
2. In the confirmation screen, tap OK. The Socket status icon will change
to indicate the new radio status.
Wireless radio on Wireless radio off
Remove Status Icon
The icon normally appears in the menu bar when the card is inserted.
1. In the Today screen, tap on the Socket status icon. In the pop-up menu,
select Remove Status Icon…
2. A message will appear, explaining how to access the SDIO WLAN
software after removing the icon. Read the message, then tap Yes.
Note: Check Remove Status Icon Permanently if you do not want the icon
to reappear, even after you soft reset the device. To make the Socket
status icon appear again, tap Start | Programs | Socket SDIO WLAN.
SDIO WLAN UTILITY 25
View WLAN Status
1. Tap on the Socket status icon in the menu bar. In the pop-up menu, tap
Wireless Network Status…
2. Use the Status screen to view the current channel, current transmission
rate, link quality, signal strength, IP address, and BSS ID.
• Disable/Enable Radio: Tap to turn the radio on/off.
• Rescan: Tap to rescan the WLAN and re-measure signal properties.
• Renew IP: Tap to renew the IP address.
• More Info: Tap to view additional network information, such as Subnet
Mask, DHCP server, MAC address, etc.
• Ping: Tap to perform a diagnostic ping test.
26
Configure Advanced Settings
1. Tap on the Socket status icon in the menu bar. In the pop-up menu, tap
Advanced Configuration…
2. Use the Advanced screen to configure the appropriate settings, then tap
Apply.
Power Save Mode:
• Disable: Optimize performance
• Always Enable: Optimize energy
efficiency
• Auto Enable: Trade off between
performance and energy efficiency
Preamble Mode:
• Auto Tx Preamble (recommended):
Auto-adjusts based on the access
point
• Long Tx…: Select for older access points that only use long preambles
• Short Tx…: Select for access points that only use short preambles
Note: The Authentication Algorithm field is disabled for Windows Mobile
2003, because authentication is configured through Zero Configuration.
SDIO WLAN UTILITY 27
View Version Information
1. Tap on the Socket status icon in the menu bar. In the pop-up menu, tap
Version Information…
2. Use the About screen to view the Network Driver, Configuration Utility,
and NIC Firmware versions.
Note: This is a view-only screen and cannot be modified.
28
Support Resources
Technical Support
If you have trouble installing or using your Socket product, you can contact
Socket technical support for help.
IMPORTANT! To obtain technical support for your product, you must
first register your product online at www.socketcom.com/prodreg
.
After product registration, you can obtain technical support by submitting
an email inquiry through the online support system. After you register your
product, you will be presented with an option to 'submit a problem'. Click
on this option to follow the online process to submit an email request for
technical support. This is the fastest way to obtain technical support.
Users’ Forum
If you would like to discuss the Low Power Wireless LAN Card with other
users, visit Socket’s users’ forum at: www.socketforum.com
Important! Socket does NOT provide technical support via the Users’
Forum!
Note: Socket may, but is not obligated to, monitor or review any areas on the user forum
where users transmit or post Communications or communicate solely with each other,
and the content of any such Communications, Socket, however, will have no liability
related to the content of any such Communications, whether or not arising under the
laws of copyright, libel, privacy, obscenity, or otherwise. Socket retains the right to
remove messages that Socket deems abusive or otherwise unacceptable.
29
Safety and Usage Tips
For complete Safety and Usage Tips, refer to the User’s Guide on the
installation CD.
Product Care
• Do not expose this product to liquid, moisture or extreme humidity.
• Do not expose this product to extreme high or low temperatures.
• Do not drop, throw or try to bend this product, as rough treatment could
damage it.
• Do not attempt to disassemble this product — a broken seal will void
the warranty. The product does not contain consumer serviceable
components. Should product need service, please contact Socket
technical support at: support@socketcom.com.
• Treat this product with care. Keep in a clean, dry and dust-free place.
• Changes or modifications of this product, not expressly approved by
Socket, may void the user’s authority to operate the equipment.
Antenna Care and Efficient Use
For optimum performance, make sure that there is no metal surrounding the
WLAN card, since it will reduce the radio transmission efficiency.
30
Limited Warranty
Socket Communications, Inc. (Socket) warrants this product against defects in
material and workmanship, under normal use and service, for the following period
from the date of purchase: Three years
Incompatibility is not a defect covered by Socket’s warranty. During the warranty
period, Socket will, at its option, repair or replace the defective product at no charge
when furnished with proof of retail purchase, provided that you deliver the product
to Socket or to an authorized Socket Service Center.
The returned product must be accompanied by a return material authorization
(RMA) number issued by Socket or by Socket's Authorized Service Center. If you
ship the product, you must use the original container or equivalent and you must pay
the shipping charges to Socket. Socket will pay shipping charges back to any
location in the contiguous United States. This warranty applies only to the original
retail purchaser and is not transferable.
Socket may, at its option, replace or repair the product with new or reconditioned
parts and the returned product becomes Socket's property. Socket warrants the
repaired or replaced products to be free from defects in material or workmanship for
ninety (90) days after the return shipping date, or for the duration of the original
warranty period, whichever is greater.
This warranty does not cover the replacement of products damaged by abuse,
accident, misuse or misapplication, nor as a result of service or modification other
than by Socket.
SOCKET IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING DAMAGE TO PROPERTY AND, TO THE EXTENT
PERMITTED BY LAW, DAMAGES FOR PERSONAL INJURY. THIS
31
WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Some states do not allow limitation of implied warranties, or the exclusion or
limitation of incidental or consequential damages, so that the above limitations or
exclusions may not apply to you. This warranty gives you specific legal rights and
you may also have other rights which vary from state to state. This product may
contain fully tested, recycled parts, warranted as if new.
32
Limited Software Warranty
LIMITED WARRANTY. SOCKET warrants that the original disk or CD ROM is
free from defects for 90 days from the date of delivery of the SOFTWARE.
CUSTOMER REMEDIES. SOCKET’S entire liability and your exclusive remedy
shall be, at SOCKET’S option, either (a) return of the price paid or (b) replacement
of the SOFTWARE which does not meet SOCKET’S Limited Warranty and which
is returned to SOCKET with a copy of your receipt. Any replacement SOFTWARE
will be warranted for the remainder of the original warranty period or 30 days,
whichever is longer. THESE REMEDIES ARE NOT AVAILABLE OUTSIDE OF
THE UNITED STATES OF AMERICA.
NO OTHER WARRANTIES. SOCKET disclaims all other warranties, either
express or implied, including but not limited to implied warranties of
merchantability and fitness for a particular purpose, with respect to the
SOFTWARE and the accompanying written materials. This limited warranty gives
you specific legal rights. You may have others which vary from state to state.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES. In no event shall SOCKET
or its suppliers be liable for any damages whatsoever (including, without limitation,
damages for loss of business profits, business interruption, loss of business
information, or other pecuniary loss) arising out of the use of or inability to use the
SOFTWARE, even if SOCKET has been advised of the possibility of such
damages. Because some states do not allow the exclusion or limitation of liability
for consequential or incidental damages, the above limitation may not apply to you.
EXPORT LAW ASSURANCES. You may not use or otherwise export or reexport
the SOFTWARE except as authorized by United States law and laws of the
jurisdiction in which the SOFTWARE was obtained. In particular, but without
limitation, none of the SOFTWARE may be used or otherwise exported or
33
reexported (a) into (or to a national or resident of) a United States embargoed
country or (b) to anyone on the U.S. Treasury Department’s list of Specially
Designated Nationals or the U.S. Department of Commerce’s Table of Denial
Orders. By using the SOFTWARE, you represent and warrant that you are not
located in, under control of, or a national or resident of any such country or on any
such list.
GOVERNMENT END USERS. If the SOFTWARE is supplied to the U. S.
Government, the SOFTWARE is classified as “restricted computer software” as
defined in clause 52.227-19 of the FAR. The U. S. Government ‘s rights to the
SOFTWARE are as provided in clause 52.227-19 of the FAR.
CONTROLLING LAW AND SEVERABILITY. This License shall be governed by
the laws of the United States and the State of California. If for any reason a court of
competent jurisdiction finds any provision, or portion thereof, to be unenforceable,
the remainder of this License shall continue in full force and effect.
34
RegulatoryCompliance
The Socket Low Power Wireless LAN Card is designed to be compliant with the
rules and regulations in locations where they are sold and will be labeled as
required. This product is type approved. Users are not required to obtain license or
authorization before using.
Radio Frequency Interference Requirements
This device complies with the limits for a Class B digital device pursuant to part 15
of the FCC rules. Operation is subject to the following conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to
correct the interference at his or her own expense.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user may try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna of the radio or television.
• Increase the distance separating the equipment and the receiver.
• Connect the equipment to an outlet on a different branch circuit than that of the
receiver.
• Consult the dealer or an experienced radio/TV technician for help.
35
The user may find the following booklet helpful: How to Identify and Resolve
Radio-TV Interference Problems. This booklet is available from the U.S.
Government Printing Office, Washington, D.C. 20402.
Radio Frequency Interference Requirements – Canada
This Class B digital apparatus meets the requirements of the Canadian InterferenceCausing Equipment Regulations. Cet appareil numérique de la Classe B respecte
toutes les exigencies du Reglement sur le Matériel Brouilleur du Canada.
NOTE: To comply with FCC and Industry Canada exposure requirements, this
device is approved for operations in a user’s hand when there is a distance of 20 cm
or more between the device antenna and the user’s body.