Socket Enhanced Wi-Fi Companion User Manual

Enhanced Wi-Fi® Companion™ Software

for the SoMo® 650 Handheld Computer

User’s Guide

4/2010 Document # 6410-00299 F

Socket Mobile, the Socket logo, Go Wi-Fi!, Battery Friendly, Enhanced Wi-Fi Companion, Business Mobility Now! and SoMo are registered trademarks or trademarks of Socket Mobile, Inc. Wi-Fi is a registered trademark of the Wi-Fi Alliance. All other brand and product names are trademarks of their respective holders.

Reproduction of the contents of this manual without the permission of Socket Mobile is expressly prohibited. Please be aware that the products described in this manual may change without notice.

Feel free to contact SOCKET MOBILE at:

Socket Mobile, Inc.

39700 Eureka Drive Newark, CA 94560 USA

Other than the above, Socket Mobile can assume no responsibility for anything resulting from the application of information contained in this manual.

Socket Mobile requests that you refrain from any applications of the SoMo or Enhanced Wi-Fi Companion that are not described in this manual. Please refrain from disassembling the product. Disassembly of this device will void the product warranty.

You can track new product releases, software updates and technical bulletins by visiting the Socket Mobile website at: http://www.socketmobile.com

) All

TABLE OF CONTENTS

OPYRIGHT NOTICE 2

1 | INTRODUCTION 4

Key Features Supported 4 System Compatibility Requirements 5 Product Registration 5 Software and Documentation Updates 5

2 | SOFTWARE INSTALLATION 6 3 | INSTALLING AUTHENTICATION CERTIFICATES 8

Install a Root Certificate 8 Install a Personal Certificate 9

4 | CONNECTING TO AN ACCESS POINT 11 5 | ENHANCED WI-FI COMPANION 17

Main Screen 18 Turn Wireless Radio On/Off 19 Find Networks 20 View IP Addresses 22 Enable Power Save 23 Install Personal Authentication Certificate 24 Manage Authentication Certificates 25 Ping 26 Trace Route 28 View Diagnostic Display 30 View Rates 31 View Graphs 32 View Tables 33 View Help Files 34 View Version Information 34

PPENDIX A SAFETY AND USAGE TIPS 35

APPENDIX B TROUBLESHOOTING 36 APPENDIX C TECHNICAL SUPPORT 37

IMITED SOFTWARE WARRANTY 38

DISCLAIMER 39

1 | INTRODUCTION

Thank you for purchasing the Socket SoMo 650 handheld computer, featuring Socket Enhanced Wi-Fi Companion (e-WFC) software. The e-WFC software secures proprietary information communicating over wireless networks by providing advanced business-level security and CCX (Cisco Compatible Extensions) 4.0 certification to ensure compatibility with Cisco WLAN infrastructure, including features for enhanced security, reliability, mobility, quality of service, and network management.

The e-WFC software is highly scalable, offers tiered levels of security, and includes support for LEAP, EAP-FAST, QoS and CCKM (fast roaming). It also provides reliability in interference-sensitive applications.

For businesses that have already invested in Cisco WLAN infrastructure, e-WFC is a practical way to expand the usefulness of your WLAN network and increase the productivity of your employees with a Windows Mobile-based handheld solution that is secure, easy to use, and compatible with your existing equipment.

Enhanced Wi-Fi Companion features a user-friendly graphical interface that makes it easy to set up, connect and monitor Wi-Fi connections. The software is compatible with Wi-Fi and IEEE 802.11b/g compliant networks.

Key Features Supported

Enhanced Wi-Fi Companion supports these security protocols and features:

• WPA/WPA2 – support for pre-shared key (PSK) and enterprise versions, which

support TKIP and AES-CCMP encryption types.

• 802.1x authentication

• Dynamic WEP keys (You need to enable 802.1x for this)

• EAP (Enhanced Authentication Protocol) methods such as LEAP, EAP-FAST, TTLS-

MSCHAPv2, PEAPv0-MSCHAPv2, PEAPv1-GTC, and EAP-TLS etc.

o LEAP and EAP-FAST are Cisco proprietary and are part of the CCX certification

compliance program.

• CCKM based FAST-Roaming

• CCX v4.0 certified

• Socket profile editor with XML configuration files (used for configuration of the

Wi-Fi client and connect to the AP).

System Compatibility Requirements

• SoMo 650 handheld computer running Windows Mobile 6 or later

EXCEPTION SoMo 650DX, which does not have a Wi-Fi radio.

Product Registration

Socket recommends that all customers register their products. Registered users receive priority for technical support and can choose to receive special offers, software updates, and the latest new product information. Register online at:

http://support.socketmobile.com

Software and Documentation Updates

Download documentation updates online at:

http://www.socketmobile.com/support/downloads/

Registered users can download free software updates for the SoMo by logging into:

http://support.socketmobile.com

Note: There are different versions of Enhanced Wi-Fi Companion software for the SoMo 650 and for Socket Go Wi-Fi!® WLAN cards.

Note: To determine if your SoMo has Wi-Fi Companion (WFC) or Enhanced Wi-Fi Companion (e-WFC), look at the main screen. The main screen of Wi-Fi Companion has a blue background. The main screen of Enhanced Wi-Fi Companion has a green background.

HAPTER 1: INTRODUCTION 5

2 | SOFTWARE INSTALLATION

This chapter covers software installation and activation for Enhanced Wi-Fi Companion (e-WFC). By default, the SoMo has Wi-Fi Companion (WFC) installed. For SoMo devices running Windows Mobile 6 Service Pack 4 or later, Enhanced Wi-Fi Companion (e-WFC) is also pre-loaded but must be manually installed. After e-WFC is installed, it will replace WFC.

Note: If you have a SoMo running a version of Windows Mobile 6 prior to Service Pack 4, you can get Enhanced Wi-Fi Companion free by registering your device and submitting an online request at: http://support.socketmobile.com installation instructions provided with the software.

Windows Mobile 6.1 only

1. In the Today screen, tap Getting Started.

Follow the

2. In the list of Getting Started wizards, tap Set up e-WFC.

3. To install the application, tap on the first link.

4. The device will begin to install the software. When prompted, choose where you

will like the software installed. Tap Install.

If you install the software in SoMo File Store, it will remain installed after a

hard reset, but not after a ROM flash.

5. After installation, you will be prompted to restart the SoMo. Tap Ok.

HAPTER 2: SOFTWARE INSTALLATION 7

3 | INSTALLING AUTHENTICATION CERTIFICATES

IMPORTANT!

This step is needed only for WPA and WPA2 Enterprise networks, which require authentication certificates! LEAP and EAP-FAST do not require authentication certificates.

Install a Root Certificate

1. If you have not done so already, get a root (server) certificate from your

network administrator. It must come from a Trusted Root Authority (not an intermediary authority).

2. Use a serial/USB cable or cradle and synchronization software (Windows

Mobile Device Center or ActiveSync) to make an active connection between your device and host PC.

If you only need to install a root certificate, you may want to use a memory card instead.

3. Use My Computer or Windows Explorer to access your Mobile

Device and copy the root certificate onto your device.

4. On your device, use File Explorer to navigate to the location of the root

certificate. Tap on the file.

5. When asked if you want to install the certificate. Tap Yes.

• If your network requires only a root certificate

the host PC. Soft reset the device by pressing the reset button.

• If your network also requires a personal certificate, follow the

instructions on the next page using a LAN connection. Do not use Wi-Fi.

, disconnect your device from

Install a Personal Certificate

IMPORTANT!

This step requires that your Windows Mobile device have a wired connection to your LAN hosting an Authentication server.

1. Tap Start | Programs | e-WFC.

2. In Enhanced Wi-Fi Companion, tap Tools | Certificates | Enroll.

3. Enter the User, Password, and Server provided by your network

administrator. In the User field, enter your domain and user name in the format shown, using a backslash (“\”) between the domain and user name.

In the Server field, enter either the name or the IP address (using standard dot notation) of the server running Certificate Services on your network.

4. Close the soft keyboard and tap Retrieve. C

HAPTER 3: INSTALLING AUTHENTICATION CERTIFICATES 9

5. After your device retrieves a personal certifi

cate, tap ok.

The device must be connected to the server in order to ret personal certificate.

6. Disconnect the device from the host PC.

rieve the

4 | CONNECTING TO AN ACCESS POINT

This chapter covers how to use Enhanced Wi-Fi Companion to find, configure and connect your SoMo 650 to a WLAN.

For help using the software, tap Start | Help.

1. Turn on the Wi-Fi radio of your SoMo. Press the button on the right side

of the SoMo 650. Alternatively, tap the Wi-Fi and Bluetooth status line in the Today screen.

2. In the Radio Manager, a red “x” appears on the Wi-Fi button when the

radio is off. Tap on the button to turn on the radio.

Flight mode turns off Bluetooth and Wi-Fi. When flight mode is disabled,

the previously running wireless radio(s) will turn on again.

The LED of the SoMo will blink green to indicate that the Wi-Fi radio is on.

HAPTER 4: CONNECTING TO AN ACCESS POINT 11

3. Enhanced Wi-Fi Companion will automatically launch, indicated by the

tower icon at the top of the screen. Tap on the tower icon.

Icon Meaning

Sometimes the connection status icon is hidden by a notification icon (speech balloon). Tap on the balloon to reveal the connection status icon.

No WLAN hardware detected or WLAN radio off

Searching for networks

Networks available

Networks out of range but configured

Associated or Connected. Number of bars indicates signal strength.

4. The main screen of Enhanced Wi-Fi Companion will appear. Tap on the tower

icon at the bottom of the screen. Alternatively, tap Tools | Wi-Fi Finder.

5. Wi-Fi Finder will list access points detected in range. Tap on any access

point in the list to view additional properties.

Tap to filter the list by type.

Signal strength of strongest access point or ad hoc radio

WEP encryption, WPA, WPA2 or

802.1x

Channel number

Profile saved

Tap to sort the list.

Tap on a listing to view AP Details.

Tap and hold stylus on any listing to manage profiles and/or connect.

No encryption

Access point currently connected to

HAPTER 4: CONNECTING TO AN ACCESS POINT 13

802.11b/g

Multiple encryption types

6. Tap and hold your stylus on the access point you want to connect to. In

the pop-up menu, tap Get Connected.

Note:

• If your access point is not listed, tap Refresh.

• If your access point is not listed because its SSID is hidden, tap New

to create a new profile for your network.

7. The profile editor will appear. Enter the following:

Network name: If you chose an access point in the list, this field should automatically be filled. If you are creating a profile for an access point with a hidden SSID, manually enter the SSID.

Show keys and passwords as clear text: Check this box if you do not want keys and passwords to appear as asterisks in the profile editor.

Tap Next.

8. Enter additional settings for your access point. If you chose an access

point from the list, some of the fields will be automatically filled. The fields will vary depending on the selections you make.

9. In the last screen, tap Finish. Your device will automatically try to

connect to the access point.

In Wi-Fi Finder, the listing for your access point will show a folder icon on the left side to indicate that a profile has been saved for it.

HAPTER 4: CONNECTING TO AN ACCESS POINT 15

10. After your device connects to the access point, the tower icon at the top

of the screen will change to signal strength icon of 1-5 bars. Additionally, the “x” will vanish from the connection icon.

Tower icon indicates connection to access point

11. Tap ok.

Icons will change

5 | ENHANCED WI-FI COMPANION

This chapter explains how to use the different features of Enhanced Wi-Fi Companion (e-WFC).

The utility allows you to do the following:

• Turn WLAN radio on/off

• Find networks

• View IP addresses

• Enable power save

• Install personal authentication certificate

• Manage authentication certificates

• Ping

• Trace route

• View diagnostic display

• View rates

• View graphs

• View tables

• View Help files

• View version information

CHAPTER 6: WI-FI COMPANION 17

Connection status

MAIN SCREEN

The screen content varies depending on your connection status.

Device icon always appears, regardless of connection status. Tap to view more IP addresses or turn the radio on/off.

Encryption status

Your device properties.

• Device name

• IP address

• MAC address

•

Connection status icon. Tap to open Enhanced Wi-Fi Companion.

Valid IP address. Tap to launch web browser, email, ping, or trace route

Data rate

Access point icon. Tap to access Wi-Fi Finder

Access point/remote device properties.

• SSID

• Connection duration

• Signal quality rating, percentage and power

• MAC address (also known as BSSID)

• Channel number (in black circle)

Tap for Wi-Fi Finder.

TURN WIRELESS RADIO ON/OFF

You may want to turn off the radio to save power or if you are entering an area with radio restrictions (e.g., on an airplane).

1. Open the Radio Manager by doing any of the following:

• Press the button on the right side of the SoMo.

• In the Today screen, tap on the wireless status line.

• In the main screen of e-WFC, tap and hold your stylus on the device icon in the

top left corner. In the pop-up menu, tap Radio Manager.

2. In the radio manager, tap the Wi-Fi button to disable the Wi-Fi radio.

3. An “x” will appear on the Wi-Fi button indicate that the Wi-Fi radio has been

disabled.

When you tap Disable Flight Mode, Radio Manager will turn on the radios that were previously running.

HAPTER 5: ENHANCED WI-FI COMPANION 19

FIND NETWORKS

1. In the e-WFC main screen, tap on the signal tower icon.

Alternatively, tap Tools | Wi-Fi Finder.

2. The device will begin searching for networks in range.

3. After the search, a list of discovered networks will be displayed.

Tap to filter the list by type.

Current connection.

Tap on any listing to expand details.

Tap and hold stylus on any listing to configure or manage profiles and/or connect.

Tap to sort the list.

Signal strength of strongest access point or ad hoc radio

WEP encryption, WPA, WPA2 or

802.1x

Channel number

Profile saved

No encryption

Access point currently connected to

802.11b/g

Multiple encryption types

4. If desired, you can perform a variety of functions in the Show Networks screen:

• To begin another search for networks in range, tap Refresh.

• To create a new profile, tap New.

• To configure network profiles, tap on a WLAN in the list. In the pop-up menu,

tap Connect if no profile exists yet, or tap Edit Profile if a profile has already been saved for the WLAN .

5. To exit Wi-Fi Finder, tap ok.

HAPTER 5: ENHANCED WI-FI COMPANION 21

VIEW IP ADDRESSES

You can only view IP address data if your device is actively connected to a WLAN network.

1. Whenever your device has connected to a WLAN, the main screen of e-WFC will

display the device’s IP address, labeled as either “DHCP” or “static.” To view more comprehensive IP address information, do either of the following:

• Tap on the device icon. In the pop-up menu, tap IP Addresses.

• Tap Tools | IP Addresses.

2. The IP Addresses screen will appear, reporting Gateway, DNS server, DHCP server,

and other IP address assignments.

Note: Lease information appears only if a network uses DHCP.

3. If your network uses DHCP, the Renew and Release functions will be enabled at

the bottom of the screen.

• Renew: Tap to get a new IP address and/or to update related lease data.

• Release: Tap to release the IP address from the DHCP server.

ENABLE POWER SAVE

Enhanced Wi-Fi Companion offers both automatic and manual power management for the Wi-Fi radio.

1. In the main screen of e-WFC, tap Tools | Power save.

2. The Power Save screen will appear. If desired, check the box Manage the radio

power automatically for automatic power management. This will enable best performance when charging and best power savings when running on batteries.

Otherwise, uncheck the box and use the slider to manually choose your power setting.

3. Tap ok.

HAPTER 5: ENHANCED WI-FI COMPANION 23

INSTALL PERSONAL AUTHENTICATION CERTIFICATE

Enhanced Wi-Fi Companion has a quick link to the Cert Enroll utility, which helps you install a personal certificate for 802.1x networks running EAP-TLS authentication.

1. In the main screen of e-WFC, tap Tools | Certificates | Enroll.

2. The Personal Certificate Enrollment screen will appear. For help using the utility,

pleaser refer to Chapter 3.

Minimize the soft keyboard to access the Retrieve button.

MANAGE AUTHENTICATION CERTIFICATES

Enhanced Wi-Fi Companion provides quick links to the certificate management utility included with Windows Mobile.

1. In the main screen of e-WFC, tap Tools | Certificates | Manage.

Alternatively, if the e-WFC is currently connected, tap on the security status icon, which will appear either as a pair of keys or an error symbol, depending on whether the security settings are correctly configured.

2. The Manage Certificates utility will appear. For help installing certificates for WPA,

WPA2 or 802.1x, refer to Chapters 3 or 4. For more information about the certificate management utility, refer to your device manual.

HAPTER 5: ENHANCED WI-FI COMPANION 25

PING

Use the Ping utility to perform an ICMP ping to another network address. It is a useful diagnostic tool to establish Layer 3 connectivity to another network node. In the continuous ping mode, it can be used as a site survey tool to determine the edge of WLAN range or find dead spots.

1. In the main screen of e-WFC, tap Tools | Utilities | Ping.

Alternatively, in the main screen of e-WFC, tap on the globe icon. In the pop-up menu, tap Ping.

2. The Ping screen will appear. Tap Tools | Configure.

3. In the Configure Ping screen, enter the appropriate settings:

• Address: Enter a target address in the form of an IP address or a URL that can

be resolved by a Domain Name System (DNS). For convenience, the last address used is the default, and the drop-down list shows prior addresses used.

• Size: Select a packet size, from 32 bytes up to 65550.

• Content: Select the packet payload data — either All 00, All FF

(hexadecimal), or Random.

• Repeat: Select a repeat number of pings, from a minimum of 5 to a maximum

of Continuous.

• Verify Data: Select either Yes or No.

• Tap ok.

4. The main Ping screen will reappear. Tap Start.

5. The ping test will begin. For each successful ping, the Roundtrip Time (RTT) will

be shown. A line graph will display the series of RTTs for the last 24 pings.

If a ping is not successful within 2 seconds, a timeout will be displayed.

6. To stop the test, tap Stop. A prompt will report statistics of the test results. View

the statistics and tap ok.

To view the statistics again, tap Tools | Statistics.

HAPTER 5: ENHANCED WI-FI COMPANION 27

TRACE ROUTE

The Trace Route utility traces a packet from the device to an Internet host, showing each hop and how long it takes to reach the destination. This allows the user to figure out where the longest delays are occurring if performance appears slow.

1. In the main screen of e-WFC, tap Tools | Utilities | Trace Route.

2. The Trace Route screen will appear. Tap Tools | Configure.

3. In the Configure Trace Route screen, enter your settings:

• Address: Enter a target address in the form of an IP address or a URL that can

be resolved by a Domain Name System (DNS). For convenience, the last address used is the default, and the drop-down list shows prior addresses used.

• Max hops: Select the maximum number of hops (default is 20).

• Resolve IP: Indicate whether you want to resolve the IP address from a URL

(default is Yes).

• Tap ok.

4. Tap Start.

5. The Trace Route test will begin. For each successful hop, the hop time, host name

and IP address are shown. Tap Stop to stop the trace at any time, or let the trace run until it is complete.

6. When the trace is complete, the Statistics dialog box will report the best hop,

worst hop, average hop, and number of timeouts. Tap ok to close the box.

To view the statistics again, tap Statistics.

To view the full host name for any of the hops, simply tap on the hop in the list.

HAPTER 5: ENHANCED WI-FI COMPANION 29

VIEW DIAGNOSTIC DISPLAY

The diagnostic display is designed to help you troubleshoot connection problems by reporting the status of the supplicant, intermediate driver and WLAN miniport driver.

1. To view the diagnostic display, in the main screen of e-WFC, tap Tools | Utilities

|Diagnostic Display.

2. The diagnostic display will appear.

The binding information is for use by Socket support personnel and not intended by the end user.

VIEW RATES

Note: You can only view statistical rate information if the SoMo is actively connected to a WLAN network.

1. Whenever your device has connected to a WLAN, the main screen of e-WFC will

display the data rate. To view more comprehensive data rate information, tap on the data rate icon.

Alternatively, tap Statistics | Rates.

2. The Rates screen will report the current signal strength and quality as well as a

history of the relative number of packets sent at the 12 possible 802.11b/g connection speeds. Additionally, the current BSSID and connection duration are shown.

The green arrow indicates the current network speed.

3. By default, the device will refresh the rate information every second. To change the

refresh rate, tap Configure at the bottom of the screen.

HAPTER 5: ENHANCED WI-FI COMPANION 31

VIEW GRAPHS

You can only view the statistical graphs if the SoMo is actively connected to a WLAN network.

1. In the main screen of e-WFC, tap Statistics | Graphs.

2. The Graphs screen will display scrolling line graphs of the signal quality, rate, and

sent and received data rates.

Two numbers are reported with each graph:

• Current value: displayed after the graph title

• Maximum value: displayed on the far right.

For the Sent and Received graphs, the maximum value may change.

Signal quality refers to the clarity of the signal, whereas signal strength refers to the magnitude of the signal at a particular point.

3. By default, e-WFC will refresh the graph information every second. To change the

refresh rate, tap Configure at the bottom of the screen.

VIEW TABLES

You can only view the statistical tables if the device is actively connected to a WLAN network.

1. In the main screen of e-WFC, tap Statistics | Tables.

2. The Tables screen will display a table of comprehensive information about the

current connection.

The table is divided into five screens: IP, TCP, UDP, ICMP, and Interface. Almost all of the information presented in the tables relates to performance and error counts.

Tap on a column header to sort the data.

Reset: Tap to reset the Current column to zero.

Refresh: Tap to refresh the data of the open table. By default, the data will

refresh every time you open a new table (e.g., when you switch between the different tabs).

HAPTER 5: ENHANCED WI-FI COMPANION 33

VIEW HELP FILES

There are two ways to access Help files for e-WFC.

1. To view a list of all the Help files, make sure e-WFC is running and tap Start |

Help.

2. To view a Help file for the screen of e-WFC that is currently open, tap on the Help

button. Except for the main screen, all screens of e-WFC feature a Help button.

VIEW VERSION INFORMATION

1. In the main screen of e-WFC, tap About.

2. The About screen will appear.

APPENDIX A

AFETY AND USAGE TIPS

Please observe these Safety and Usage Tips when using the SoMo 650.

Product Care

• Do not expose the product to liquid, moisture or extreme humidity.

• Do not expose the product to extreme high or low temperatures.

• Do not drop, throw or try to bend the product, as rough treatment can damage

it.

• Do not attempt to disassemble the product – a broken seal will void the

warranty. The product does not contain consumer serviceable components. Should your product need service, contact Socket technical support at

http://support.socketmobile.com

• Treat the product with care. Keep in a clean, dry and dust-free place.

• Changes or modifications of the product, not expressly approved by Socket, may

void the user’s authority to operate the equipment.

Antenna Care

Do not place a metal shield around the product since it will reduce the radio transmission efficiency.

Efficient Use

For optimum performance, please make sure that there is no metal surrounding your product.

Driving

RF energy may affect some electronic systems in motor vehicles, such as car stereo, safety equipment, etc. Check with your vehicle manufacturer’s representative to be sure that your product will not affect the electronic system in your vehicle.

Aircraft

• Turn off the Wi-Fi radio before boarding any aircraft.

• To prevent interference with communications systems, you must not use the Wi-Fi

radio while the plane is in the air.

• Do not use it on the ground without permission from the crew.

PPENDIX B: SAFETY AND USAGE TIPS 35

APPENDIX B

ROUBLESHOOTING

SYMPTOM: The Wi-Fi status icon doesn’t appear after I turn on the Wi-Fi radio.

POSSIBLE REASONS SOLUTION

Your device may be frozen. Soft reset the device by pressing the reset button. The Wi-Fi status icon is hidden, and a balloon icon appears at the top of the screen.

SYMPTOM: My device is not receiving a valid IP address.

POSSIBLE REASONS SOLUTION

The DHCP request was not successful in receiving an IP address The SSID may be incorrect. Check and re-enter the SSID. It is case-sensitive.

Your network profile does not match access point settings.

SYMPTOM: My device does not associate with an access point known to be within range.

POSSIBLE REASONS SOLUTION

The SSID may be incorrect. Check and re-enter the SSID. Try using an SSID of

Your network profile does not match access point settings.

Tap on the balloon icon to reveal the Wi-Fi status icon.

Disable and enable the Wi-Fi radio.

Alternatively, try using an SSID of “any”. Check with your company IT department to confirm access point security settings.

“any”. Check with your company IT department to confirm access point security settings.

36 | A

PPENDIX C: TROUBLESHOOTING

APPENDIX C

ECHNICAL SUPPORT

If you have trouble using e-WFC, tap Start | Help to view Help files. You can also tap

the Help icon

Also view the Diagnostic Display by tapping Tools | Utilities | Diagnostic Display.

If you need further assistance, Socket has two technical support resources to help you. Please note that support is available only in English.

Technical Support

• Online Knowledge Base

Topics any time. www.socketmobile.com/support/faq

• Online Requests

http://support.socketmobile.com

• By Phone:

USA & Canada Toll-free: 800-279-1390 Direct: +1-510-933-3020

for help with the open screen.

: Search for articles, Frequently Asked Questions or Hot

: Register your product and submit a question.

PPENDIX D: TECHNICAL SUPPORT | 37

LIMITED SOFTWARE WARRANTY

Note: To view the hardware warranty and regulatory compliance for the SoMo 650, please refer to your SoMo manual.

LIMITED WARRANTY. Socket Mobile, Inc. (Socket) warrants that the original disk or CD ROM is free from defects for 90 days from the date of delivery of the SOFTWARE.

CUSTOMER REMEDIES. The entire liability of Socket and your exclusive remedy shall be, at the option of Socket, either (a) return of the price paid or (b) replacement of the SOFTWARE which does not meet the Socket Limited Warranty and which is returned to Socket with a copy of your receipt. Any replacement SOFTWARE will be warranted for the remainder of the original warranty period or 30 days, whichever is longer. THESE REMEDIES ARE NOT AVAILABLE OUTSIDE OF THE UNITED STATES OF AMERICA.

NO OTHER WARRANTIES. Socket disclaims all other warranties, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, with respect to the SOFTWARE and the accompanying written materials. This limited warranty gives you specific legal rights. You may have others which vary from state to state.

NO LIABILITY FOR CONSEQUENTIAL DAMAGES. In no event shall Socket or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the SOFTWARE, even if Socket has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

EXPORT LAW ASSURANCES. You may not use or otherwise export or reexport the SOFTWARE except as authorized by United States law and laws of the jurisdiction in which the SOFTWARE was obtained. In particular, but without limitation, none of the SOFTWARE may be used or otherwise exported or reexported (a) into (or to a national or resident of) a United States embargoed country or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders. By using the SOFTWARE, you represent and warrant that you are not located in, under control of, or a national or resident of any such country or on any such list.

GOVERNMENT END USERS. If the SOFTWARE is supplied to the U. S. Government, the SOFTWARE is classified as “restricted computer software” as defined in clause 52.227-19 of the FAR. The U. S. Government ‘s rights to the SOFTWARE are as provided in clause 52.227-19 of the FAR.

CONTROLLING LAW AND SEVERABILITY. This License shall be governed by the laws of the United States and the State of California. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this License shall continue in full force and effect.

DISCLAIMER

EXCEPT TO THE EXTENT EXPRESSLY WARRANTED BY SOCKET MOBILE, INC, THIS PRODUCT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EXCEPT TO THE EXTENT REQUIRED BY LAW, SOCKET MOBILE DOES NOT ASSUME ANY PRODUCT LIABILITY ARISING OUT OF, OR IN CONNECTION WITH, THE APPLICATION OR USE OF ANY PRODUCT OR APPLICATION DESCRIBED HEREIN.

PORTIONS OF THIS SOFTWARE ARE PROVIDED BY THEOPENSSL PROJECT OR ERIC YOUNG “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OPENSSL PROJECT, ERIC YOUNG OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

4/2010 Printed in U.S.A.

Socket Enhanced Wi-Fi Companion User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual