Socket Enhanced Wi-Fi Companion User Manual

Enhanced Wi-Fi® Companion™ Software

for the SoMo® 650 Handheld Computer

User’s Guide

4/2010 Document # 6410-00299 F

Socket Mobile, the Socket logo, Go Wi-Fi!, Battery Friendly, Enhanced Wi-Fi Companion, Business Mobility Now! and SoMo are registered trademarks or trademarks of Socket Mobile, Inc. Wi-Fi is a registered trademark of the Wi-Fi Alliance. All other brand and product names are trademarks of their respective holders.

Reproduction of the contents of this manual without the permission of Socket Mobile is expressly prohibited. Please be aware that the products described in this manual may change without notice.

Feel free to contact SOCKET MOBILE at:

Socket Mobile, Inc.

39700 Eureka Drive Newark, CA 94560 USA

Other than the above, Socket Mobile can assume no responsibility for anything resulting from the application of information contained in this manual.

Socket Mobile requests that you refrain from any applications of the SoMo or Enhanced Wi-Fi Companion that are not described in this manual. Please refrain from disassembling the product. Disassembly of this device will void the product warranty.

You can track new product releases, software updates and technical bulletins by visiting the Socket Mobile website at: http://www.socketmobile.com

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TABLE OF CONTENTS

OPYRIGHT NOTICE 2

1 | INTRODUCTION 4

Key Features Supported 4 System Compatibility Requirements 5 Product Registration 5 Software and Documentation Updates 5

2 | SOFTWARE INSTALLATION 6 3 | INSTALLING AUTHENTICATION CERTIFICATES 8

Install a Root Certificate 8 Install a Personal Certificate 9

4 | CONNECTING TO AN ACCESS POINT 11 5 | ENHANCED WI-FI COMPANION 17

Main Screen 18 Turn Wireless Radio On/Off 19 Find Networks 20 View IP Addresses 22 Enable Power Save 23 Install Personal Authentication Certificate 24 Manage Authentication Certificates 25 Ping 26 Trace Route 28 View Diagnostic Display 30 View Rates 31 View Graphs 32 View Tables 33 View Help Files 34 View Version Information 34

PPENDIX A SAFETY AND USAGE TIPS 35

APPENDIX B TROUBLESHOOTING 36 APPENDIX C TECHNICAL SUPPORT 37

IMITED SOFTWARE WARRANTY 38

DISCLAIMER 39

1 | INTRODUCTION

Thank you for purchasing the Socket SoMo 650 handheld computer, featuring Socket Enhanced Wi-Fi Companion (e-WFC) software. The e-WFC software secures proprietary information communicating over wireless networks by providing advanced business-level security and CCX (Cisco Compatible Extensions) 4.0 certification to ensure compatibility with Cisco WLAN infrastructure, including features for enhanced security, reliability, mobility, quality of service, and network management.

The e-WFC software is highly scalable, offers tiered levels of security, and includes support for LEAP, EAP-FAST, QoS and CCKM (fast roaming). It also provides reliability in interference-sensitive applications.

For businesses that have already invested in Cisco WLAN infrastructure, e-WFC is a practical way to expand the usefulness of your WLAN network and increase the productivity of your employees with a Windows Mobile-based handheld solution that is secure, easy to use, and compatible with your existing equipment.

Enhanced Wi-Fi Companion features a user-friendly graphical interface that makes it easy to set up, connect and monitor Wi-Fi connections. The software is compatible with Wi-Fi and IEEE 802.11b/g compliant networks.

Key Features Supported

Enhanced Wi-Fi Companion supports these security protocols and features:

• WPA/WPA2 – support for pre-shared key (PSK) and enterprise versions, which

support TKIP and AES-CCMP encryption types.

• 802.1x authentication

• Dynamic WEP keys (You need to enable 802.1x for this)

• EAP (Enhanced Authentication Protocol) methods such as LEAP, EAP-FAST, TTLS-

MSCHAPv2, PEAPv0-MSCHAPv2, PEAPv1-GTC, and EAP-TLS etc.

o LEAP and EAP-FAST are Cisco proprietary and are part of the CCX certification

compliance program.

• CCKM based FAST-Roaming

• CCX v4.0 certified

• Socket profile editor with XML configuration files (used for configuration of the

Wi-Fi client and connect to the AP).

System Compatibility Requirements

• SoMo 650 handheld computer running Windows Mobile 6 or later

EXCEPTION SoMo 650DX, which does not have a Wi-Fi radio.

Product Registration

Socket recommends that all customers register their products. Registered users receive priority for technical support and can choose to receive special offers, software updates, and the latest new product information. Register online at:

http://support.socketmobile.com

Software and Documentation Updates

Download documentation updates online at:

http://www.socketmobile.com/support/downloads/

Registered users can download free software updates for the SoMo by logging into:

http://support.socketmobile.com

Note: There are different versions of Enhanced Wi-Fi Companion software for the SoMo 650 and for Socket Go Wi-Fi!® WLAN cards.

Note: To determine if your SoMo has Wi-Fi Companion (WFC) or Enhanced Wi-Fi Companion (e-WFC), look at the main screen. The main screen of Wi-Fi Companion has a blue background. The main screen of Enhanced Wi-Fi Companion has a green background.

HAPTER 1: INTRODUCTION 5

2 | SOFTWARE INSTALLATION

This chapter covers software installation and activation for Enhanced Wi-Fi Companion (e-WFC). By default, the SoMo has Wi-Fi Companion (WFC) installed. For SoMo devices running Windows Mobile 6 Service Pack 4 or later, Enhanced Wi-Fi Companion (e-WFC) is also pre-loaded but must be manually installed. After e-WFC is installed, it will replace WFC.

Note: If you have a SoMo running a version of Windows Mobile 6 prior to Service Pack 4, you can get Enhanced Wi-Fi Companion free by registering your device and submitting an online request at: http://support.socketmobile.com installation instructions provided with the software.

Windows Mobile 6.1 only

1. In the Today screen, tap Getting Started.

Follow the

2. In the list of Getting Started wizards, tap Set up e-WFC.

3. To install the application, tap on the first link.

4. The device will begin to install the software. When prompted, choose where you

will like the software installed. Tap Install.

If you install the software in SoMo File Store, it will remain installed after a

hard reset, but not after a ROM flash.

5. After installation, you will be prompted to restart the SoMo. Tap Ok.

HAPTER 2: SOFTWARE INSTALLATION 7

3 | INSTALLING AUTHENTICATION CERTIFICATES

IMPORTANT!

This step is needed only for WPA and WPA2 Enterprise networks, which require authentication certificates! LEAP and EAP-FAST do not require authentication certificates.

Install a Root Certificate

1. If you have not done so already, get a root (server) certificate from your

network administrator. It must come from a Trusted Root Authority (not an intermediary authority).

2. Use a serial/USB cable or cradle and synchronization software (Windows

Mobile Device Center or ActiveSync) to make an active connection between your device and host PC.

If you only need to install a root certificate, you may want to use a memory card instead.

3. Use My Computer or Windows Explorer to access your Mobile

Device and copy the root certificate onto your device.

4. On your device, use File Explorer to navigate to the location of the root

certificate. Tap on the file.

5. When asked if you want to install the certificate. Tap Yes.

• If your network requires only a root certificate

the host PC. Soft reset the device by pressing the reset button.

• If your network also requires a personal certificate, follow the

instructions on the next page using a LAN connection. Do not use Wi-Fi.

, disconnect your device from

Install a Personal Certificate

IMPORTANT!

This step requires that your Windows Mobile device have a wired connection to your LAN hosting an Authentication server.

1. Tap Start | Programs | e-WFC.

2. In Enhanced Wi-Fi Companion, tap Tools | Certificates | Enroll.

3. Enter the User, Password, and Server provided by your network

administrator. In the User field, enter your domain and user name in the format shown, using a backslash (“\”) between the domain and user name.

In the Server field, enter either the name or the IP address (using standard dot notation) of the server running Certificate Services on your network.

4. Close the soft keyboard and tap Retrieve. C

HAPTER 3: INSTALLING AUTHENTICATION CERTIFICATES 9

5. After your device retrieves a personal certifi

cate, tap ok.

The device must be connected to the server in order to ret personal certificate.

6. Disconnect the device from the host PC.

rieve the

4 | CONNECTING TO AN ACCESS POINT

This chapter covers how to use Enhanced Wi-Fi Companion to find, configure and connect your SoMo 650 to a WLAN.

For help using the software, tap Start | Help.

1. Turn on the Wi-Fi radio of your SoMo. Press the button on the right side

of the SoMo 650. Alternatively, tap the Wi-Fi and Bluetooth status line in the Today screen.

2. In the Radio Manager, a red “x” appears on the Wi-Fi button when the

radio is off. Tap on the button to turn on the radio.

Flight mode turns off Bluetooth and Wi-Fi. When flight mode is disabled,

the previously running wireless radio(s) will turn on again.

The LED of the SoMo will blink green to indicate that the Wi-Fi radio is on.

HAPTER 4: CONNECTING TO AN ACCESS POINT 11

3. Enhanced Wi-Fi Companion will automatically launch, indicated by the

tower icon at the top of the screen. Tap on the tower icon.

Icon Meaning

Sometimes the connection status icon is hidden by a notification icon (speech balloon). Tap on the balloon to reveal the connection status icon.

No WLAN hardware detected or WLAN radio off

Searching for networks

Networks available

Networks out of range but configured

Associated or Connected. Number of bars indicates signal strength.

+ 28 hidden pages

Socket Enhanced Wi-Fi Companion User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual