Socket Digital Phone Card User Manual

Download

Digital Phone Card™ with GSM Software Modem

CompactFlash Card with attached cable for connecting GSM phones to:

• Windows Powered Pocket PCs

• Windows CE-based Palm-size PCs, Handheld

PCs, and pen tablets

• Windows 9x/Me/2000/XP notebooks

User’s Guide

How this Manual is Organized

This manual is designed to help you install and the operate the Socket Digital Phone Card.

Chapter 1, Introduction, describes key features of the DPC and identifies package contents.

Chapter 2, Preliminary Setup, explains the first several setup steps, which are done the same for all Windows versions.

Chapter 3, Windows CE Setup, shows the later part of DPC setup for a Windows Powered Pocket PC or Windows CE-based Palm-size PC, Handheld PC Pro or pen tablet.

Chapter 4, SMS Messaging for Windows CE, explains how to send and receive SMS messages for Windows CE.

Chapter 5, Windows 9x/Me Setup, shows the latter part of DPC setup for a Windows 9x/Me notebook.

Chapter 6, Windows 2000/XP Setup, shows the latter part of DPC setup for a Windows 2000/XP notebook.

Chapter 7, SMS Messaging for Windows 9x/Me/2000/XP, explains how to send and receive SMS messages for Windows 9x/Me/2000/XP notebooks.

Appendix A, Specifications, provides technical specifications for the DPC.

Appendix B, Hints and Tips, gives tips for using the system efficiently.

Appendix C, Troubleshooting, gives advice for fixing the most common problems you may encounter using the DPC.

Appendix D, ISP Resources, lists some Internet Service Providers that you may want to choose from to use with your Digital Phone Card.

Appendix E, Technical Support, tells you how to reach Socket’s technical support department.

Table of Contents

CHAPTER 1 INTRODUCTION 3

Overview 3 Working Wirelessly with the DPC 3 Package Contents 4 How to Use This User’s Guide 5 Installation Steps Summary 5

CHAPTER 2 PRELIMINARY SETUP 6

STEP 1: Register Your Card 6 STEP 2: Activate Data Service for Your Phone 6 STEP 3: Uninstall Old Socket DPC Software 6 STEP 4: Network Information Form 7

CHAPTER 3 WINDOWS CE SETUP 8

STEP 5: Install the Software 9 STEP 6: Insert the Card and Attach the Phone 11 STEP 7: Set up Remote Networking 12 STEP 8: Make a Data Call 15

CHAPTER 4 SMS MESSAGING FOR WINDOWS CE 17

CHAPTER 5 WINDOWS 9X/ME SETUP 21

STEP 5: Insert the Installation CD 21 STEP 6: Insert the Card and Attach the Phone 21 STEP 7: Install the Software 22 STEP 8: Set up Remote Networking 23 STEP 9: Make a Data Call 24

CHAPTER 6 WINDOWS 2000/XP SETUP 26

STEP 5: Insert the Installation CD 26 STEP 6: Insert the Card and Attach the Phone 26 STEP 7: Install the Software 27 STEP 8: Set up Remote Networking 28 STEP 9: Make a Data Call 30

CHAPTER 7 SMS MESSAGING FOR WINDOWS 9X/ME/2000/XP 31

APPENDIX A SPECIFICATIONS 37

APPENDIX B HINTS AND TIPS 39

Optimizing Signals and Connections 39 Choosing the Right Applications 39 Using Multiple Modems 39

TABLE OF CONTENTS | 1

APPENDIX C TROUBLESHOOTING 40

APPENDIX D ISP RESOURCES 45

APPENDIX E TECHNICAL SUPPORT 48

LIMITED WARRANTY 49

REGULATORY COMPLIANCE 52

2 | TABLE OF CONTENTS

Chapter 1 Introduction

Overview

The Socket Digital Phone Card (DPC) allows you to connect your data-capable mobile phone to a Windows–based mobile computer. Now you can check email, browse the web, connect to your office network and synchronize files— all wirelessly!

When you use the Digital Phone Card, you don’t need a modem, because your data-capable GSM phone simulates one. You can use the Digital Phone Card with any software program that you use with a regular modem.

The DPC fits directly into the CompactFlash I/O slot of a Windows Powered Pocket PC or Windows CE-based Palm-size PC, Handheld PC Pro or pen tablet.

With the included CompactFlash-to-PC Card adapter, you can also use the DPC in the PC Card slot of a Windows CE-based Handheld PC Pro or pen tablet or Windows 9x/Me/2000/XP notebook.

Your retail box may not completely list all the mobile phones compatible with your version of the DPC. For a complete, up-to-date listing, please visit: www.socketcom.com/product/dpc.htm

For software updates, please visit: www.socketcom.com/product/dpc.htm

To register the DPC online, visit: www.socketcom.com/product/prodreg.htm

Working Wirelessly with the DPC

You can use your mobile computer’s remote communications capabilities to make your mobile phone work as a wireless modem.

Wireless Web Browsing

If you have a web browser on your mobile computer (e.g., Pocket Internet Explorer, Netscape, etc.), you can use the DPC to browse the Internet anytime anywhere within your mobile phone’s coverage area. Simply use the DPC to wirelessly connect to your office network or Internet Service Provider (ISP), open your web browser, then surf the Internet!

CHAPTER 1: INTRODUCTION | 3

Wireless Email

You can set up your mobile computer’s Inbox to directly access your IMAP4-enabled exchange server or ISP’s POP3 user accounts. Also, if you have a web browser on your mobile computer, you can also use html-based email services.

Wireless ActiveSync

While running ActiveSync wirelessly with the DPC, your mobile computer works as if it were directly connected to a host computer. For information about ActiveSync, refer to your mobile computer’s user manual.

Package Contents

The Socket Digital Phone Card for Pocket PCs package includes:

• A Socket Digital Phone Card (CompactFlash card Type I) with permanently attached data cable, customized for specific GSM phones

• The Socket Digital Phone Card Installation CD

• The Quick Start Guide for Digital Phone Card for Pocket PCs

• A registration card

Digital Phone Card Installation CD

The Windows 9x/Me/2000 Upgrade Kit for the Digital Phone Card includes these items:

• A CompactFlash-to-PC Card adapter

• The Socket DPC Upgrade Kit Installation CD

• The Quick Start Guide for Digital Phone Card for Windows

9x/Me/2000/XP

• A registration card

PC Card adapter Installation CD

4 | CHAPTER 1: INTRODUCTION

How to Use This User’s Guide

Setting up the DPC begins the same for all Windows versions but ends differently.

To set up the DPC, begin in Chapter 2, “Preliminary Setup,” which includes instructions for Steps 1-5 for all Windows versions. After completing the instructions in Chapter 2, proceed to the chapter for your specific Windows version to complete Steps 6-9.

For instructions on SMS messaging, refer to Chapter 4, “SMS Messaging for Windows CE,” or Chapter 7, “SMS Messaging for Windows 9x/Me/2000/XP.”

Installation Steps Summary

PRELIMINARY SETUP STEP 1: Register your card. STEP 2: Activate data service for your mobile phone. STEP 3: Uninstall old Socket DPC software. STEP 4: Complete the Network Information Form.

CHAPTERS 3-4: WINDOWS CE STEP 5: Install the software. STEP 6: Insert the card and attach the phone. STEP 7: Set up remote networking. STEP 8: Make a data call. OPTIONAL: Use SMS messaging.

CHAPTERS 5-7: WINDOWS 9x/Me/2000/XP STEP 5: Insert the installation CD. STEP 6: Insert the card and attach the phone. STEP 7: Install the software. STEP 8: Set up remote networking. STEP 9: Make a data call. OPTIONAL: Use SMS messaging.

Please note that the sequence for inserting the card and installing the software differs between Windows CE-based mobile computers and Windows notebooks.

CHAPTER 1: INTRODUCTION | 5

Chapter 2 Preliminary Setup

This section explains the first three steps of DPC setup, which are done similarly for all Windows versions. After performing the steps covered here, complete DPC setup by proceeding to Part II. Find the section for your specific Windows version.

The four steps covered in Part I include:

• Registering your card

• Activating data service for your mobile phone

• Network Information Form

STEP 1: Register Your Card

You can also use the product registration form included in your DPC package.

STEP 2: Activate Data Service for Your Phone

Some mobile phone carriers activate data service only when requested and may charge small fees. If necessary, ask your phone carrier for this feature.

Important! If data service is not activated for your mobile phone, then you will not be able to use your phone for any data connections!

STEP 3: Uninstall Old Socket DPC Software

Delete any DPC software you may have previously installed on your mobile computer. See the README on the installation CD for uninstall procedures.

6 | CHAPTER 3: WINDOWS CE SETUP

STEP 4: Network Information Form

Contact your office network administrator or Internet Service Provider (ISP) for the information below. If you plan to use ISP services offered by your mobile phone carrier, contact your carrier.

For a text-only form that you can email, go to the Docs folder on the installation CD or visit: www.socketcom.com/pdf/dpcform.txt

1. Please provide the following dial-up information:

Dial-up number: ( ____ ) _______________

User name: _________________________

Password: _________________________

Domain: __________________________

2. Does the network support DHCP (Dynamic Host Configuration

Protocol)? Most ISPs use DHCP.

YES. If Yes, then STOP. You do NOT need to answer Question 3.

NO. If No, then continue to Question 3. You may need only some

of the IP addresses listed below.

3. Please specify any applicable IP addresses:

(a) Mobile Computer IP address: _____ . _____ . _____ . _____

(b) Subnet Mask: _____ . _____ . _____ . _____

(d) Primary DNS: _____ . _____ . _____ . _____

(e) Secondary DNS: _____ . _____ . _____ . _____

(f) Primary WINS: _____ . _____ . _____ . _____

(g) Secondary WINS: _____ . _____ . _____ . _____

For remote ActiveSync only: If your server does NOT have WINS

services enabled, you must use the IP address of your host computer

instead of a Primary WINS address.

(h) Host computer IP address: _____ . _____ . _____ . _____

INTRODUCTION | 7

Chapter 3 Windows CE Setup

This chapter explains the latter part of DPC setup for these Windows CE-based mobile computers:

• Windows CE v3.0

Pocket PC and HPC 2000

• Windows CE v2.11

Handheld PC and Handheld PC Pro

Before you start the steps in this chapter, be sure to complete the instructions in Chapter 2, “Preliminary Setup.”

Warning! Pocket PCs are not the same as Palm-size PCs!

For some steps, setup differs for the two mobile computers!

Pocket PCs are based on Windows CE v3.0, while Palm-size PCs are based on Windows CE v2.11. If you are not sure whether you have a Pocket PC or Palm-size PC, you can find out by identifying what Windows CE version your mobile computer has. This is sometimes labeled as the Core System Version.

To determine the Windows CE version of your mobile computer, go to either:

• Start | Settings | System. On some mobile computers, you also need to

click on the About icon.

• Start | Settings | Control Panel | System. In the System Properties screen,

click on the System tab.

: Windows Powered

: Palm-size PC,

8 | CHAPTER 3: WINDOWS CE SETUP

STEP 5: Install the Software

Follow these steps for software installation BEFORE inserting the DPC:

1. Make an active partnership between the mobile computer and a host PC.

An active partnership exists if data can be transferred between the mobile computer and the host PC via the mobile computer’s serial or USB connection cable or cradle.

2. Insert the Socket Digital Phone Card Installation CD into the host PC.

3. IF YOUR DEFAULT WEB BROWSER IS INTERNET EXPLORER, you can install either the SETUP.HTM

or SETUP.EXE:

(a) Click Start then Run on the host PC. (b) Type X:\SETUP.HTM or X:\SETUP.EXE

(Replace X with your CD drive letter.)

(or open) the file from its current location.

IMPORTANT! YOU MUST RUN THE FILE! DO NOT SAVE IT!

(d) A Security Warning screen will appear. Click Yes.

File Download screen from Internet Explorer 5.5

CHAPTER 3: WINDOWS CE SETUP | 9

IF YOUR DEFAULT WEB BROWSER IS NETSCAPE, DO NOT run the SETUP.HTM Instead, choose either of two options:

file on Netscape, because it will not work properly.

OPTION ONE: RUN SETUP.HTM ON INTERNET EXPLORER (a) In the Internet Explorer screen, click File | Open. (b) In the Open screen, type X:\SETUP.HTM

(Replace X with your CD drive letter.)

Open screen from Internet Explorer 5.5

Internet Explorer.

OPTION TWO: RUN THE SETUP.EXE FILE FROM THE PROPER

WINDOWS FOLDER

Click on My Computer or use Windows Explorer to manually browse the CD to the WinCE (or other appropriate directory) and manually launch the SETUP.EXE file found there.

Important! Be sure to choose the SETUP.EXE file, NOT the SETUP.HTM file. The two file types have different icons:

EXE icon HTM icon for Netscape

4. Follow the instructions on the host PC screen until setup is done.

Note: After completing setup, your host PC may display a screen reporting Application Downloading Complete. Click ok.

5. On your mobile computer, a screen may appear asking you to select your

GSM phone manufacturer. Make the appropriate selection, then tap ok.

6. Disconnect the mobile computer from the host computer.

7. Soft reset the mobile computer. Push the reset button, which may be on

the back of your mobile computer.

10 | CHAPTER 3: WINDOWS CE SETUP

STEP 6: Insert the Card and Attach the Phone

With the mobile computer turned ON, insert the DPC into your mobile computer’s card slot. If using a PC Card slot, insert the card into a CompactFlash-to-PC Card adapter first. Then attach the free end of the cable to your mobile phone.

Plug the card into your mobile computer’s card slot…

…Then attach cable to

our mobile

phone.

CHAPTER 3: WINDOWS CE SETUP | 11

STEP 7: Set up Remote Networking

You will need your completed Network Information Form for this step.

Remote Networking Setup for Pocket PCs

1. Go to Start | Settings | Connections | Modem.

2. The Modem Connections screen will appear. Tap New Connection…

3. In the Make New Connection screen, enter a name for the connection,

such as “GSM Phone.”

In the Select a modem field, select the Socket DPC GSM Connection.

Make sure the Baud Rate is set to 19200 bps.

4. Tap on Advanced… Do NOT change the default settings in Port Settings.

Make New Connection screen

• If using DHCP, you can probably keep the default settings in the

TCP/IP and Name Servers screens. Tap ok.

• If NOT using DHCP, click on the TCP/IP and/or Name Servers tabs

and follow your Network Information Form to enter any necessary IP addresses. When done, tap ok.

5. When you return to the Make New Connection screen, tap Next.

6. In the next screen, enter the dial-up number and tap Next. Spaces or

dashes are not required within the phone number.

7. In the next screen, uncheck Wait for dial tone before dialing. Tap Finish.

12 | CHAPTER 3: WINDOWS CE SETUP

Remote Networking Setup for Palm-size PCs, Handheld PCs, and Pen Tablets

1. Palm-size PC: Go to Start | Programs | Communications | Connections |

Make New Connection.

Handheld PC or pen tablet: Go to Start | Programs | Communication | Remote Networking | Make New Connection.

2. In the Make New Connection screen, enter a name for the connection,

such as “GSM Phone.” Select Dial-Up Connection, then tap Next>.

Make New Connection screen from a Handheld PC

3. The Make New Dial-Up Connection screen will appear. In the Select a

modem menu, select the Socket DPC GSM Connection for your GSM phone. (For example, Ericsson is listed below.) Tap on Configure…

Make New Dial-Up Connection screen from a Handheld PC

4. In the Port Settings screen, make sure the Baud Rate is set to 19200.

Tap on the Call Options tab.

Port Settings screen from a Handheld PC

CHAPTER 3: WINDOWS CE SETUP | 13

5. In Call Options, uncheck Wait for dial tone before dialing. Tap OK.

Call Options screen from a Handheld PC

6. In Make New Dial-Up Connection, tap on TCP/IP Settings…

7. In the TCP/IP Settings screen, follow your Network Information Form to

enter settings appropriate to your office network or ISP.

• If using DHCP, check Use server-assigned IP address. Tap OK.

General TCP/IP screen from a Handheld PC

• If NOT using DHCP, uncheck Use server-assigned IP address. Enter your mobile computer IP address in the IP address field, and tap on the Name Servers tab to enter DNS and/or WINS addresses. Tap OK.

8. In the Make New Dial-Up Connection screen, tap Next>.

9. In the next screen, enter the phone number of your office network or ISP.

Check Force long distance, then tap on the Finish button.

Dial-Up Connection settings screen from a Handheld PC

14 | CHAPTER 3: WINDOWS CE SETUP

STEP 8: Make a Data Call

Preliminary Checklist

Are the cable and connectors fastened securely to the mobile computer and phone?

Is the phone receiving a digital signal? A or equivalent will appear on the display of some phones.

Is the mobile phone’s signal strength sufficient? A minimum strength of two bars is recommended, but some phones can send data with one. For a better signal, raise the antenna, hold the phone upright, and/or relocate.

Does your phone have enough battery power for your data call?

Is the Socket GSM program closed? The Socket GSM program uses the same port needed for remote networking (e.g., making a data call).

Placing a Data Call

1. Windows CE v3.0: Go to Start | Programs | Connections.

Windows CE v2.11: Go to Start | Programs | Communication. On some mobile computers, you also need to tap Remote Networking.

2. Tap on the icon for the wireless connection you created in Step 6.

Pocket PC icon Handheld PC icon

3. The Connect To screen will appear. Enter your User name and Password.

Windows CE v3.0 only: In the Dial from field, select Home.

Connect To screen from a Pocket PC

CHAPTER 3: WINDOWS CE SETUP | 15

4. (Optional) For convenience, you can check the Save password box, but

your password will be saved only after

you start the connection.

5. For some mobile computers, you need to modify the dial properties so the mobile computer can dial properly. For instructions, refer to the mobile computer’s user manual.

6. Tap Connect. When your mobile computer starts calling, you should see the call status on both the mobile computer screen and phone display.

Connect To screen from a Pocket PC

7. When the mobile computer status screen reports that you have Connected, a connection icon will also appear in the task tray:

Pocket PC icon Handheld PC icon

Ending a Data Call

1. Windows CE v3.0 only

2. Tap on the connection icon in the task tray, shown above.

: Go to Start | Today.

3. In the status screen that appears, tap Disconnect. The task tray icon will disappear, and your mobile phone will hang up.

Connection status screen from a Pocket PC

16 | CHAPTER 3: WINDOWS CE SETUP

Chapter 4 SMS Messaging for

Windows CE

The GSM version of the Digital Phone Card includes software for SMS messaging.

Socket’s SMS program includes two folders: the SMS folder and the Phonebook folder. The SMS folder is for creating, modifying, and storing messages, while the Phonebook folder is for creating, modifying, and storing contact information, including information on your phone’s SIM card.

This section primarily shows Pocket PC screens. Except where noted, screens from other device types are functionally equivalent.

Preliminary Checklist

Is your mobile phone turned ON?

Is SMS service activated for your phone? Most carriers charge an extra fee for SMS service.

Has all remote networking connections on the mobile computer ended? Remote networking uses the same port needed for Socket GSM software.

Launch the program

2. Go to Start | Programs | Socket GSM. Any Handheld device icon on the desktop.

: For a shortcut, you can tap on the Socket GSM

3. When the program launches, a title screen will appear, reporting your mobile phone’s status on the bottom. Your phone display may also display a message such as “Accessory Connected.”

If your phone is not ready, you will not be able to send any SMS messages. Refer to Appendix D, “Troubleshooting” section.

CHAPTER 4: SMS MESSAGING FOR WINDOWS CE | 17

Create a SMS message from the SMS folder

1. Make sure the SMS folder is open. The Phonebook button will be below the icons. If you would like to send a message to someone in your SIM, Phone or other folder, tap on the icon for that folder.

Pocket PC Handheld PC

2. Tap on File. In the pop-up menu, select New SMS.

You can also start a New SMS by using these shortcuts:

• Pocket PC/Palm-size PC

: Tap and hold your stylus in the large white

area below the Number and Message bar. In the pop-up menu that appears below your stylus, select New SMS.

• Any Handheld

: Tap on the New SMS icon:

3. In the next screen, in the To field, enter the recipient’s SMS number (mobile phone number). The plus sign “+” must precede each number.

Or, if you would like to send a message to recipient(s) listed in the currently open SMS folder, (e.g., SIM), tap on Multiple Recipients.

In the list that appears below, select a recipient. Make sure the SMS number begins with the plus sign “+”, then tap Add Numbers. The recipient will appear in the To field. Repeat to add other recipients.

IMPORTANT! EACH SMS NUMBER MUST BEGIN WITH “+”

18 | CHAPTER 4: SMS MESSAGING FOR WINDOWS CE

4. Select the Coding system compatible for your keyboard (e.g., 7 Bit for normal text, 8 Bit for special characters or UCS2 for Chinese characters).

Note: The maximum possible length of your message depends on what coding system you use. Normal text messages with 7 Bit coding can hold up to 160 characters (a space counts as a character).

In the large field, enter a message, noting the character Count. Tap Send.

Make a Phonebook Entry

7. Make sure the Phonebook is open. Tap on the Phonebook button. The Phonebook button should move above the icons.

Pocket PC Handheld PC

8. Tap on the SIM or Phone icon, wherever you want to store the new Phonebook entry. If you create a new Phonebook archive (explained later), you can also store the entry there.

SIM contains contact information stored on your mobile phone’s SIM card, while Phone contains contact information stored directly on your mobile phone (only certain phones can do this). Using the Phonebook is an easy way to enter contacts into your SIM card or phone (rather than using phone buttons).

Contacts contains contact information stored on the mobile computer. You cannot use the Phonebook to add information to Contacts.

9. Tap File | New Phonebook Entry.

You can also start a New SMS by using these shortcuts:

• Pocket PC/Palm-size PC

: Tap and hold your stylus. In the pop-up

menu, select New Phonebook Entry.

• Any Handheld

10. In the next screen, enter a Name and Number. Tap ok.

IMPORTANT! THE NUMBER MUST BEGIN WITH “+”

: Tap on the New Phonebook Entry icon:

CHAPTER 4: SMS MESSAGING FOR WINDOWS CE | 19

Create a SMS Message from the Phonebook

1. Make sure the Phonebook is open. Tap on the Phonebook button.

2. Tap on SIM, Phone, or Contacts, wherever you stored the entry you wish to access.

3. In the next screen, select the entry, then tap File | New SMS.

You can also use these shortcuts:

• Pocket PC/Palm-size PC

: Tap the entry to select it, then hold your

stylus there. In the pop-up menu, select New SMS.

• Any Handheld device

icon.

: Select the entry, then tap on the New SMS

4. Complete the remaining steps as described in Creating an SMS Message from the SMS Folder. However, the SMS number should automatically appear in the To field. Make sure the SMS number begins with the “+” symbol.

Archive a Message

1. Make sure the SMS folder is open. Tap on the SMS button. The Phonebook button should move below the icons.

2. Tap on SIM, Phone or Sent Items, wherever the message you wish to archive is currently located.

3. Select the message.

4. Tap Edit. In the pop-up menu, select Cut or Copy.

You can also use these shortcuts:

• Pocket PC/Palm-size PC

: Tap and hold your stylus. In the pop-up

menu, select Cut or Copy.

• Any Handheld

: Tap on the Cut or Copy icon:

5. Tap on the icon for the archive you wish to store the message in.

6. Tap Edit | Paste. You can also use these shortcuts:

• Pocket PC/Palm-size PC

: Tap and hold your stylus. In the pop-up

menu, select Paste.

• Any Handheld

: Tap on the Paste icon:

20 | CHAPTER 4: SMS MESSAGING FOR WINDOWS CE

Chapter 5 Windows 9x/Me Setup

This section covers the latter part of the setup for Windows 9x/Me. For Steps 1-4, refer to Chapter 2, “Preliminary Setup.”

STEP 5: Insert the Installation CD

Insert the installation CD into the CD drive of your notebook computer.

STEP 6: Insert the Card and Attach the Phone

1. Plug the DPC into the PC Card adapter, with the purple label on top. Do NOT insert the DPC upside down, or damage may occur.

Insert the DPC into the adapter with the card’s colorful label on top.

2. With the notebook computer turned ON, insert the combined unit into the PC Card slot. Windows notebooks in most cases will signal that the DPC has been properly inserted via a beep, task tray icon and/or message screen.

3. Connect the free end of the data cable to the data part of the mobile phone. The data port is typically on the bottom or side of the mobile phone and usually is the same port used to charge the phone.

CHAPTER 5: WINDOWS 9x/Me SETUP | 21

STEP 7: Install the Software

After inserting the DPC, complete these steps for software installation:

1. The first time you insert the DPC, a new hardware or device driver wizard will appear.

Add New Hardware Wizard from Windows 98

2. Follow the wizard to install the DPC drivers, inserting the installation CD and making the appropriate selection below as prompted: a. Windows 95 b. Windows 98

the next screen, select CD-ROM drive.

— Select Other locations and specify your CD drive. — Select Search for the best driver for your device. In

Add New Hardware Wizard from Windows 98

c. Windows Me — Select Specify the location of the driver. In the next

screen, select Search for a suitable driver for my device, and check Removable Media.

Important! For Windows Me, DO NOT select Automatic search for a new driver!

3. Follow the remaining instructions until installation is complete.

22 | CHAPTER 5: WINDOW S 9x/Me SETUP

STEP 8: Set up Remote Networking

You will need your completed Network Information Form for this step.

1. Windows 9x: Go to My Computer | Dial-Up Networking | Make New Connection.

Note: For some Windows 98 versions, a Welcome to Dial-Up Networking screen will appear instead of Make New Connection. Click Next>.

Windows Me: Go to My Computer | Control Panel | Dial-Up Networking | Make New Connection.

2. In the top field, enter a name for your wireless connection, such as “GSM Phone.” Select Socket GSM Modem from the modem list. Click Next>.

3. In the next screen, enter your network’s dial-up number. Click Next>.

Make New Connection screen from Windows 98

4. The next screen will report that you have successfully created the connection. Click Finish.

• If using DHCP, you are ready to use your connection. Restart your machine, then go ahead and make a data call.

• If NOT using DHCP, then you must modify your connection’s properties to enter any necessary IP addresses.

5. To modify the connection’s properties, in the Dial-Up Networking screen, right-click on the icon for your wireless connection. Select Properties.

6. Windows 9x: Click on Server Types. Windows Me

: Click on the Networking tab.

7. Using your Network Information Form, enter any necessary settings. To modify IP, DNS, and/or WINS addresses, click on TCP/IP Settings...

8. In the TCP/IP Settings screen, enter any necessary settings. Click OK.

9. You should return to the main connection properties screen. Click OK.

10. Restart your machine to make sure the changes take effect.

CHAPTER 5: WINDOWS 9x/Me SETUP | 23

STEP 9: Make a Data Call

Preliminary Checklist

Are the cable and connectors fastened securely to the mobile computer and phone?

Is the phone receiving a digital signal? A or equivalent will appear on the display of some phones.

Does your phone have enough battery power for your data call?

Is the Socket GSM program closed? The Socket GSM program uses the same port needed for remote networking, (e.g., making a data call).

Placing a Data Call

1. Windows 9x Windows Me

2. Double-click on your wireless connection.

: Go to My Computer | Dial-Up Networking.

: Go to My Computer | Control Panel | Dial-Up Networking.

3. Enter the User Name and Password. Verify the number and location and click Connect.

Note: If you select the Save password option, the information will be saved only after you click Connect.

4. When the computer starts calling, you should see the call status on both the computer screen and phone display.

5. When connected, the status screen will report that you are successfully connected, and a connection icon will appear in the task tray.

24 | CHAPTER 5: WINDOW S 9x/Me SETUP

Connect To screen from Windows 98

Connection icon

Ending a Data Call

1. Double-click on the connection icon in the task tray, shown above.

2. In the connection status screen, click Disconnect. The icon will disappear from the task tray, and the mobile phone will hang up.

CHAPTER 5: WINDOWS 9x/Me SETUP | 25

Chapter 6 Windows 2000/XP Setup

This section covers the latter part of the setup for Windows 2000/XP. For Steps 1-4, refer Chapter 2, “Preliminary Setup.”

STEP 5: Insert the Installation CD

Insert the installation CD into the CD drive of your notebook computer.

STEP 6: Insert the Card and Attach the Phone

1. Plug the DPC into the PC Card adapter, with the purple label on top. Do NOT insert the DPC upside down, or damage may occur.

Insert the DPC into the adapter with the card’s colorful label on top.

26 | CHAPTER 6: WINDOW S 2000 SETUP

STEP 7: Install the Software

After inserting the installation CD and the DPC, complete these steps for software installation:

1. The first time you insert the DPC, a device driver or new hardware wizard will appear. Click Next>.

2. Follow the wizard to install the DPC drivers, making the appropriate selection below as prompted:

a. Windows 2000

the next screen, select Specify a location. Browse your CD drive for the Windows2KXP folder.

— Select Search for a suitable driver for my device. In

Upgrade Device Driver Wizard from Windows 2000

b. Windows XP — Select Install from a list or specific location and

browse your CD drive for the Windows2KXP folder.

Found New Hardware Wizard from Windows XP

Note: Windows may report that the product has not passed Windows logo testing to verify compatibility with Windows XP. Ignore and click Continue Anyway.

3. Follow the remaining instructions until installation is complete.

CHAPTER 6: WINDOWS 2000/XP NOTEBOOKS | 27

STEP 8: Set up Remote Networking

1. Windows 2000 — Go to My Computer | Control Panel | Network and Dial-up Connections | Make New Connection.

Windows XP — Go to Start | Control Panel | Network Connections | Create a new connection.

2. A connection wizard will appear. Click Next>.

New Connection Wizard from Windows XP

3. Follow the wizard to set up a new network connection, making the following selections as prompted:

(a) Windows 2000 —

• Network Connection Type: Select Dial-up to the Internet

• Select a Device: Select Socket GSM Modem.

(b) Windows XP —

• Network Connection Type: Select Connect to the Internet

• Getting Ready: Select Set up my connection manually

• Internet Connection: Select Connect using a dial-up modem

• Select a Device: Select Socket GSM Modem.

4. After completing the wizard, in most cases, your connection is now ready, and you are ready to dial. However, if you have special TCP/IP settings to enter, you still need to configure your connection for these settings.

5. To configure your connection for TCP/IP settings, complete the following:

28 | CHAPTER 6: WINDOW S 2000/XP NOTEBOOKS

Entering TCP/IP Settings

1. Windows 2000 — After completing the wizard, you will return to the Network and Dial-up Connections screen. Right-click on the icon for your new connection. In the pop-up menu, select Properties.

Windows XP — After completing the wizard, the Connect screen will appear for your new connection. Click on Properties.

2. In the connection properties screen, click on the Networking tab. To enter TCP/IP settings, check Internet Protocol and click on Properties.

Networking screen from Windows XP

3. In the Internet Protocol Properties screen, enter any necessary IP addresses. If needed, click on the Advanced button to enter DNS, WINS or other settings.

Internet Protocol Properties screen from Windows XP

4. When done entering your settings, click OK. Restart your computer to make sure the changes take effect.

CHAPTER 6: WINDOWS 2000/XP NOTEBOOKS | 29

STEP 9: Make a Data Call

Preliminary Checklist

Is the DPC properly inserted into the mobile computer and connected securely to the phone?

Is the phone receiving a digital signal? A or equivalent will appear on the display of some phones.

Does your phone have enough battery power for your data call?

Placing a Data Call

1. Windows 2000 up Connections. Double-click on the connection you just configured.

— Go to My Computer | Control Panel | Network and Dial-

Windows XP — Go to Start | Control Panel | Network Connections. Double-click on the connection you just configured.

2. Make sure the correct User Name and Password are entered. Verify the other dialing information, and click Dial.

Note: If you select the Save password option, the information will be saved only after you click Dial.

Connect screen (Windows XP) Dialing status screen (Windows XP)

3. When the computer starts calling, you should see the call status on both the computer screen and phone display.

4. When connected, the status screen will report that you are successfully connected, and a connection icon will appear in the task tray.

Ending a Data Call

Double-click on the connection icon in the task tray. In the status screen, click Disconnect. The icon will disappear, and your phone will hang up.

30 | CHAPTER 6: WINDOW S 2000/XP NOTEBOOKS

Chapter 7 SMS Messaging for

Windows 9x/Me/2000/XP

The GSM version of the Digital Phone Card includes software for SMS messaging.

Socket’s SMS program includes two folders: the SMS folder and the Phonebook folder. The SMS folder is for creating, modifying, and storing messages, while the Phonebook is for creating, modifying, and storing contact information, including information on your phone’s SIM card.

This section primarily shows Windows 98 screens. Except where noted, screens from Windows 95/Me/2000/XP are functionally equivalent.

Preliminary Checklist

Is your mobile phone turned ON?

Is SMS service activated for your phone? Most carriers charge an extra fee for SMS service.

Have all remote networking connections on the mobile computer ended? Remote networking uses the same port needed by Socket GSM software.

Launch the program

1. Go to Start | Programs | Socket GSM.

Program icon

2. When the program launches, a title screen will appear, reporting your mobile phone’s status on the bottom.

Title screen

If your phone is not ready, you will not be able to send any SMS messages. Refer to the “Troubleshooting” section in the User’s Guide on the installation CD for help.

CHAPTER 7: SMS FOR WINDOWS 9x/Me/2000/XP | 31

Create a SMS message without accessing the Phonebook

1. Make sure the SMS folder is open. To open it, click on the SMS button. When the SMS folder is open, the Phonebook button will be at the bottom of the screen, and the title bar will say Socket DPC – SMS.

SMS button

SMS folder

2. Click on the New SMS icon: . Or go to File | New SMS.

3. In the next screen, in the To field, enter the recipient’s SMS number (mobile phone number).

IMPORTANT! THE SMS NUMBER MUST BEGIN WITH “+”

SMS Message screen

Select the Coding system compatible for your keyboard (e.g., 7 Bit for normal text, 8 Bit for special characters or UCS2 for Chinese characters).

Note: 7Bit messages can hold 160 characters, 8Bit messages can hold 140, and UCS2 messages can hold 70. A space counts as a character.

In the main field, enter a message. Note the character Count. Click Send.

32 | CHAPTER 7: SMS FOR WINDOWS 9x/Me/2000/XP

Make a Phonebook Entry

1. Make sure the Phonebook is open. To open it, click on the Phonebook button. The Phonebook button should move right below the SMS button, and the title bar will say Socket DPC - Phonebook.

Phonebook button

Phonebook folder

2. Select SIM or Phone, wherever you want to store the new Phonebook entry. If you create a new Phonebook archive (explained later), you can also store the entry there.

3. Click on the New Phonebook Entry icon: Or go to File | New Phonebook Entry.

4. In the next screen, enter a Name and Number. Click OK.

IMPORTANT! THE NUMBER MUST BEGIN WITH “+”

CHAPTER 7: SMS FOR WINDOWS 9x/Me/2000/XP | 33

Phonebook Entry screen

Create a SMS Message by Accessing a Phonebook Entry

1. Make sure the Phonebook is open. Click on the Phonebook button.

2. Select SIM, Phone, Contacts, or wherever else you stored the entry you wish to access.

3. In the next screen, select the entry. Click once on the recipient’s name.

IMPORTANT! Make sure the SMS number begins with “+”!!!

Phonebook SIM folder

4. Click on the New SMS icon:

Or go to File | New SMS.

5. In the next screen, in the To field, the recipient’s name should automatically be entered.

SMS Message screen

34 | CHAPTER 7: SMS FOR WINDOWS 9x/Me/2000/XP

6. To send the message to other recipients in your phonebook, click on Multiple Recipients. From the contact list, click on the name(s) of each additional recipient, then click on Add numbers. The name of each new recipient will be added to the To field.

SMS Message screen for multiple recipients

7. Select the coding, and enter a message. Click Send.

SMS Message screen for multiple recipients

CHAPTER 7: SMS FOR WINDOWS 9x/Me/2000/XP | 35

Archive a Message

1. Make sure the SMS folder is open. To open it, click on the SMS button. The Phonebook button will move to the bottom of the screen.

SMS button

SMS folder

2. Select SIM, Phone or Sent Items, wherever the message you wish to archive is currently located.

3. Select the message. Click once on the SMS number.

SMS SIM folder

4. Click on the Cut or Copy button: Or go to Edit | Cut or Copy.

5. Double-click on the archive you wish to store the message in:

6. Click on the Paste button:

36 | CHAPTER 7: SMS FOR WINDOWS 9x/Me/2000/XP

Or go to Edit | Paste.

Appendix A Specifications

Physical Characteristics:

CF Card Size: 1.43 x 1.69 x 0.13 in (36.4 x 42.8 x 3.3 mm) Interconnect Cable Length: 22 in (559 mm)

Power Consumption:

Standby: 0 mA (0 mW) Typical: 3 mA (10 mW)

Interface Standards:

CompactFlash Interface: CompactFlash CF, Type I With PC Card Adapter: PCMCIA, Type II

Serial Communications: TTL Baud rate: Up to 115.2 Kbps

GSM Network:

Typical Data Rate Throughput: 9600 kbps

Operating System Support:

Windows CE (v2.11 or greater) Windows 9x/Me/2000/XP (with Upgrade Kit)

GSM Handsets Supported:

For a complete, up-to-date list of GSM handsets supported, please visit:

www.socketcom.com/product/dpc.htm

Software Compatibility: Windows COM port

Hardware Compatibility: Standard Card (without PC Card adapter):

All Windows Powered Pocket PCs. All Windows CE-based Palm-size PCs including devices from Casio, Compaq, and HP. All Windows CE-based Handheld PC Pro devices with CompactFlash I/O slot.

With PC Card adapter:

All Windows CE Handheld PC Pros. All Windows 9x/Me/2000/XP notebooks.

Software Included:

GSM software modem, SMS messaging, and Phonebook management.

APPENDIX A: SPECIFICIATIONS | 37

Compatible Applications: Windows Remote Dialup, ActiveSync, Pocket Outlook, Acrobat Reader,

AOL Mail Client, EZOS WAP Browser, MSN Mail Client, PacketVideo Player, movianVPN, FTP, Telnet, AvantGO, Citrix, pcANYWHERE, streaming video, etc.

Warranty:

CompactFlash Card and Non-removable Cable: Lifetime (Three years

if not registered)

To register your product online, visit: www.socketcom.com/prodreg.html

Certification: FCC: Part 15, Class B, CE: EN55024:1998, C-TICK s.182

38 | APPENDIX A: SPECIFICATIONS

Appendix B Hints and Tips

Optimizing Signals and Connections

For best results, follow these guidelines before connecting for a data call:

1. Make sure the cable and connectors are fastened securely to your mobile computer and your phone.

2. Make sure the phone is receiving a digital signal. A will appear on the display of some phones.

3. Make sure the signal strength is sufficient. A minimum signal strength of two bars is recommended, although some phones may successfully transfer data with only one. To optimize the signal, extend the antenna, position the phone upright and, if necessary, move to a different location.

4. Make sure your phone has enough battery power for your data call.

Choosing the Right Applications

Not all applications are ideal for wireless networking. For example, it takes longer to download a large file wirelessly than it does over a landline phone line with a regular modem. Experiment with your applications to find out which work best wirelessly.

Using Multiple Modems

Pocket PCs and other Windows CE-based devices can support multiple modems, but each modem needs a separate dial-up connection. When making a data call, be sure to choose the connection for the modem in use.

To make multiple dial-up connections, follow the steps outlined in the “Setting up Remote Networking” section for your device, but include the following modifications:

1. In the Make New Connection screen, when naming connections, select names that clearly distinguish the modem in use, such as "Internet Service Provider-Wireless" and "Internet Service Provider-Landline."

2. In the Select a modem box, choose Socket DPC Connection for a wireless connection. Choose your existing modem for a landline connection.

For other applications, such as faxing, refer to your fax program’s user documentation on using multiple modems or changing between modems.

or equivalent

APPENDIX B: HINTS AND TIPS | 39

Appendix C Troubleshooting

SYMPTOM:

My computer ...

… does not recognize my GSM phone [modem]. … does not respond to AT commands. … cannot place a call.

POSSIBLE REASONS SOLUTION

Your GSM phone is turned off. Turn on your GSM phone. Your phone is not communicating properly with your computer. The data cable is loose or detached. Other software is using the COM port.

Your software is set up to use a modem other than the GSM phone. Your fax software is set to Auto Answer and uses the COM port.

SYMPTOM:

My call fails immediately. OR I get a message like CALL FAILED on my phone.

POSSIBLE REASONS SOLUTION

The phone battery died. Recharge or replace the battery. Temporary network anomaly. Call again. CALL FAILED usually

SYMPTOM:

I get a message like NO NETWORK on my phone.

POSSIBLE REASONS SOLUTION

You left the GSM coverage area during the call.

Turn your GSM phone off, then turn it on again. Make sure you are using the right data cable and securely fasten it. Deactivate the software using the COM port. ActiveSync and HotSync usually use the COM port. Configure your software for the GSM phone as its modem. Disable the Auto Answer feature on your fax software.

disappears after a second try. If it doesn’t, turn your phone off, then on again. If the problem persists, your GSM service may be down.

Raise the phone antenna. If you still don’t get digital coverage, return to the coverage area to call.

40 | APPENDIX C: TROUBLESHOOTING

SYMPTOM:

My computer dials but cannot connect.

POSSIBLE REASONS SOLUTION

Your software is set up for a modem other than the GSM phone. You are dialing the wrong number. Check the number, including the

The number you are dialing is long distance.

The modem you are calling is out of service.

You have left the GSM coverage area.

Your user name and/or password are incorrect.

Configure your software for your GSM phone as the modem.

area code. Verify the number with your Internet Service Provider or corporate network support. Check the area code of the number you are dialing. You may need to add a 1 for long distance. Contact your ISP or office network support to verify the status of their server and modems. Raise the phone antenna and check the display. If digital coverage is still not accessible, return to the coverage area to place your call.. Enter the correct information.

SYMPTOM:

My phone shows that the call connected, but my communications software does not.

POSSIBLE REASONS SOLUTION

The call took so long to connect that the software timed out.

Increase your software’s time-out interval and try calling again.

SYMPTOM:

My communications software shows that the call is connected, but my phone does not.

POSSIBLE REASONS SOLUTION

Your call was dropped, but your software is still waiting to connect.

Cancel the call from your software and try again.

APPENDIX C: TROUBLESHOOTING | 41

SYMPTOM:

I get a message like NETWORK NOT RESPONDING or CHECK OPERATOR SERVICES on my phone.

POSSIBLE REASON SOLUTION

The GSM account needs updating. Call your GSM service provider.

SYMPTOM:

I get disconnected in mid-session.

POSSIBLE REASONS SOLUTION

The GSM signal has faded, or you have left the GSM coverage area.

Your phone battery died. Recharge or replace the battery. The data cable is loose or detached. The modem you are calling is out of service.

Your call was dropped. Try the call again. You were automatically disconnected due to inactivity.

Raise the phone antenna. If you still don’t get digital coverage, return to the coverage area to call

Securely fasten the data cable.

Contact your Internet Service Provider or corporate network support to verify the status of their server and modems.

Some software will end a call after some inactivity. Disable or change the automatic disconnect feature.

SYMPTOM:

I cannot configure SMS Services.

POSSIBLE REASONS SOLUTION

You are in the middle of an active data call.

End the data call and try configuring again.

SYMPTOM:

When I try to send an SMS message, NO MATCHING ENTRY WAS FOUND for the number.

POSSIBLE REASONS SOLUTION

Your SMS number is not in the contact list.

In Inbox, go to Services, Options, then tap on the Address tab. In the In Contacts, get addresses from: drop list, select None, then tap OK.

42 | APPENDIX C: TROUBLESHOOTING

SYMPTOM:

The data is transmitting slowly.

POSSIBLE REASONS SOLUTION

The network has a maximum connection speed of 9600 bps. Due to heavy loads, dial-in or web servers are responding slowly.

For advice on efficient usage, visit:

www.DigitalPhoneCard.com

Connect another time, when your office network or ISP is less busy.

SYMPTOM:

I cannot receive voice calls.

POSSIBLE REASONS SOLUTION

Your GSM phone is set up to receive data or fax calls only.

Follow the instructions that came with your phone to set up for voice calls. You can usually do this through the phone menu.

SYMPTOM:

I cannot receive fax calls.

POSSIBLE REASONS SOLUTION

The phone is not set up to receive fax calls.

Your fax software is not answering in time.

Follow the instructions that came with your phone to set up for fax calls. You can usually do this through the phone menu. Set your software to answer after fewer rings, preferably 0. Consult the software user manual for help.

SYMPTOM:

I cannot receive data calls.

POSSIBLE REASONS SOLUTION

The phone is not set up to receive data calls.

Your communications software is not answering in time.

Follow the instructions that came with your phone to set up for data calls. You can usually do this through the phone menu. Set your software to answer after fewer rings, preferably 0. Consult the software's user manual for help.

APPENDIX C: TROUBLESHOOTING | 43

SYMPTOM:

I cannot access my email. OR I cannot use my web browser.

POSSIBLE REASONS SOLUTION

You are not connected to your corporate network or ISP. Your dial-up networking settings are incorrect.

Your user name(s) and/or password(s) for your services are incorrect.

Connect again.

Reconfigure the connection with the correct settings for your office network or ISP. Enter the correct information for all services, including email, NT servers and proxy servers.

44 | APPENDIX C: TROUBLESHOOTING

Appendix D ISP Resources

Here are a few Internet Service Providers (ISPs) that are known to work with the Pocket PC and other Windows CE-based devices. The information in this listing is subject to change without notice.

For the most accurate, up-to-date information on connecting to a specific ISP with a Pocket PC, please contact the ISP directly or go visit:

http://www.pocketpc.com

Name of ISP

Advanced Systems Network DNS: 205.167.153.4

http://www.as.net/

POP3 server: pop3.as.net SMTP mail host: smtp.as.net

Alternate Access DNS: Server

http://www.aa.net

POP3 server: mail.aa.net SMTP mail host: mail.aa.net

AT&T WorldNet Service DNS: 204.127.160.2

http://www.att.com/worldnet/

POP3 server: postoffice.worldnet.att.net SMTP mail host: mailhost.worldnet.att.net

Note: Login name and password are different from pop3 user

CompuServe DNS: 149.174.211.5

http://www.compuserve.com/

POP3 server: pop.site1.sci.com SMTP mail host: smtp.site1.csi.com

Note: See http ://www.craigte ch.co .uk/hpc/cservefaq.htm l

Drizzle DNS: 216.162.192.2

http://www.drizzle.com

POP3 server: pop.drizzle.com SMTP mail host: smtp.drizzle.com

Note: Logon using <username>-ppp

Earthlink DNS: 207.217.126.81

http://www.earthlink.net

POP3 server: mail.earthlink.net SMTP mail host: mail.earthlink.net

Note: Requires ELN/ before the logon user name. For more help,

ISP Settings for Windows CE

Alt DNS: 205.167.153.2

Alt DNS: Server

Alt DNS: 204.127.129.2

name and password.

Alt DNS: 149.174.213.5

Alt DNS: 216.162.192.3

Alt DNS: 207.217.77.82

see: http://help.earthlink.net/techsupport/other/wince/menu.html

APPENDIX D: ISP RESOURCES | 45

Erols Internet DNS: 205.252.116.10

http://www.erols.com/

Alt DNS: 205.252.116.19

POP3 server: pop.erols.com SMTP mail host: smtp.erols.com

Note: Add 4-6 commas after dial string if not using K56Flex.

MCI WorldCom Internet DNS: 204.70.127.127

http://www.wcom.com

Alt DNS: 204.70.127.128

POP3 server: mail.internetmci.com SMTP mail host: mail.internetmci.com

MindSpring DNS: 207.69.188.185

http://www.mindspring.com

Alt DNS: 207.69.188.186

POP3 server: pop.mindspring.com SMTP mail host: mail.mindspring.com

MSN POP3 server: email not supported

http://www.msn.com STMP mail host: email not supported

Note: Requires MSN/ before user name. Great for browsing the

web. Email not supported for Pocket PCs at this time, but Hotmail can be used.

(use Hotmail®)

Nocharge.com DNS: not needed

http://www.nocharge.com/

Note: Username: guest; Password: password; Can use Hotmail

Alt DNS: not needed

or Yahoo Mail for email.

Prodigy Internet DNS: 198.83.19.241

http://www.prodigy.com

Alt DNS: 198.83.19.244

POP3 server: pop.prodigy.net SMTP mail host: smtp.prodigy.net

Quik Internet DNS: 204.182.160.1

http://www.quik.com

Alt DNS: 205.162.86.17

POP3 server: mail.quik.com SMTP mail host: mail.quik.com

Southwestern Bell DNS: 151.164.1.8

http://www.swbell.net

Alt DNS: 151.164.1.7

POP3 server: postoffice.swbell.net SMTP mail host: mail.swbell.net

Sympatico-British Columbia DNS: 204.174.64.1

http://www.bc.sympatico.ca

Alt DNS: 205.174.64.2

POP3 server: pop.bc.sympatico.ca SMTP mail host: smtp.bc.sympatico.ca

UUNet DNS: 198.6.1.1

http://www.uu.net/

Alt DNS: 198.6.1.2

POP3 server: vpop1-alterdial.uu.net SMTP mail host: vsmtp1-alterdial.uu.net

Note: Alternatives for POP3 and SMTP are: vpop2-alterdial.uu.net and vsmtp0-alterdial.uu.net

46 | APPENDIX D: ISP RESOURCES

Verio DNS: 129.250.35.250

http://www.verio.com

Alt DNS: 129.250.35.251

POP3 server: pop.veriomail.com SMTP mail host: smtp.veriomail.com

Verizon Online DNS: 206.124.64.253

http://www.verizon.net

Alt DNS: 206.124.65.253

POP3 server: mail.gte.net SMTP mail host: smtp.gte.net

Note: Requires GTE/ before user name.

APPENDIX D: ISP RESOURCES | 47

Appendix E Technical Support

If you cannot resolve a technical problem with the Digital Phone Card, contact Socket’s technical support department prepared with the following information:

• The part number (including revision level) and serial number of your DPC. Please see the diagram below.

• The manufacturer, model number, and Windows version of your mobile computer

• If applicable, the Windows version of your host computer

• The manufacturer, model number and carrier of your GSM phone

• What you did to try to correct the problem

• What you do to consistently replicate the problem

To reach Socket’s technical support department:

• Visit www.socketcom.com/phone.htm

• Email techsupport@socketcom.com

• Phone 510-744-2720

• Fax 510-744-2727

Please refrain from disassembling the Digital Phone Card. Disassembly of this device will void the product warranty.

48 | APPENDIX E: TECHNICAL SUPPORT

Limited Warranty

Socket Communications Incorporated (Socket) warrants this product against defects in material and workmanship, under normal use and service, for the following periods from the date of purchase:

Plug-in card: Lifetime (Three years if not registered) Non-removable cable: Lifetime (Three years if not registered)

Incompatibility is not a defect covered by Socket’s warranty. During the warranty period, Socket will, at its option, repair or replace the defective product at no charge when furnished with proof of retail purchase, provided that you deliver the product to Socket or to an authorized Socket Service Center.

The returned product must be accompanied by a return material authorization (RMA) number issued by Socket or by Socket's Authorized Service Center. If you ship the product, you must use the original container or equivalent and you must pay the shipping charges to Socket. Socket will pay shipping charges back to any location in the contiguous United States. This warranty applies only to the original retail purchaser and is not transferable.

Socket may, at its option, replace or repair the product with new or reconditioned parts and the returned product becomes Socket's property. Socket warrants the repaired or replaced products to be free from defects in material or workmanship for ninety (90) days after the return shipping date, or for the duration of the original warranty period, whichever is greater.

This warranty does not cover the replacement of products damaged by abuse, accident, misuse or misapplication, nor as a result of service or modification other than by Socket.

SOCKET IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING DAMAGE TO PROPERTY AND, TO THE EXTENT PERMITTED BY LAW, DAMAGES FOR PERSONAL INJURY. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Some states do not allow limitation of implied warranties, or the exclusion or limitation of incidental or consequential damages, so that the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

This product may contain fully tested, recycled parts, warranted as if new.

For warranty information, phone (510) 744-2700.

To register your product online, visit: www.socketcom.com/prodreg.htm

Limited Software Warranty

LIMITED WARRANTY. SOCKET warrants that the original disk or CD ROM is free from defects for 90 days from the date of delivery of the SOFTWARE.

CUSTOMER REMEDIES. SOCKET’S entire liability and your exclusive remedy shall be, at SOCKET’S option, either (a) return of the price paid or (b) replacement of the SOFTWARE which does not meet SOCKET’S Limited Warranty and which is returned to SOCKET with a copy of your receipt. Any replacement SOFTWARE will be warranted for the remainder of the original warranty period or 30 days, whichever is longer. THESE REMEDIES ARE NOT AVAILABLE OUTSIDE OF THE UNITED STATES OF AMERICA.

NO OTHER WARRANTIES. SOCKET disclaims all other warranties, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, with respect to the SOFTWARE and the accompanying written materials. This limited warranty gives you specific legal rights. You may have others which vary from state to state.

NO LIABILITY FOR CONSEQUENTIAL DAMAGES. In no event shall SOCKET or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the SOFTWARE, even if SOCKET has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

EXPORT LAW ASSURANCES. You may not use or otherwise export or reexport the SOFTWARE except as authorized by United States law and laws of the jurisdiction in which the SOFTWARE was obtained. In particular, but without limitation, none of the SOFTWARE may be used or otherwise exported or reexported (a) into (or to a national or resident of) a United States embargoed country or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders. By using the SOFTWARE, you represent and warrant that you are not located in, under control of, or a national or resident of any such country or on any such list.

GOVERNMENT END USERS. If the SOFTWARE is supplied to the U. S. Government, the SOFTWARE is classified as “restricted computer software” as defined in clause 52.227-19 of the FAR. The U. S. Government ‘s rights to the SOFTWARE are as provided in clause 52.227-19 of the FAR.

CONTROLLING LAW AND SEVERABILITY. This License shall be governed by the laws of the United States and the State of California. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this License shall continue in full force and effect.

November 2001 Document # 6410-00144 I

Socket, the Socket logo and Battery Friendly are registered trademarks of Socket Communications, Inc. Digital Phone Card is a trademark of Socket Communications, Inc. All other brand and product names are trademarks of their respective holders.

The Digital Phone Card includes technology licensed under United States Patent Nos. 4,543,450, 4,603,320, 4,686,506, and 4,972,470.

Reproduction of the contents of this manual without the permission of Socket Communications is expressly prohibited. Please be aware that the products described in this manual may change without notice.

This manual has been prepared with the greatest care regarding its contents. However, in the event that it contains omissions, errors or any other misinformation, please contact SOCKET COMMUNICATIONS at:

Socket Communications, Inc.

37400 Central Court Newark, CA 94560

Phone: (510) 744-2700 Fax: (510) 744-2727. Technical support: (510) 744-2720.

Important! Before calling for technical support, please prepare yourself with the information listed in Appendix E, “Technical Support”

Other than the above, Socket Communications can assume no responsibility for anything resulting from the application of information contained in this manual.

Socket Communications requests that you refrain from any applications of the Socket Digital Phone Card that are not described in this manual. Socket Communications also requests that you refrain from disassembling the Digital Phone Card. Disassembly of this device will void the product warranty.

You can track new product releases, software updates and technical bulletins by visiting Socket’s web page at: www.DigitalPhoneCard.com.

Regulatory Compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. This equipment is also CE EN55024:1998 and C-TICK compliant. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user may try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna of the radio or television.

• Increase the distance separating the equipment and the receiver.

• Connect the equipment to an outlet on a different branch circuit than

that of the receiver.

• Consult the dealer or an experienced radio/TV technician for help.

The user may find the following booklet helpful:

How to Identify and Resolve Radio-TV Interference Problems.

This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402.

Socket Digital Phone Card User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual