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CF Mag Stripe Reader Card
Series 4
User’s Guide
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9/2012 Document # 6410-00274 L
COPYRIGHT NOTICE
Copyright © 2012 Socket Mobile, Inc. All rights reserved.
Socket, the Socket logo, Battery Friendly, SoMo, CF Mag Stripe Reader Card and
SocketScan are trademarks or registered trademarks of Socket Mobile, Inc. All other
brand and product names are trademarks of their respective holders.
The CF Mag Stripe Reader Card includes technology licensed under United States Patent
No. 5,902,991.
Reproduction of the contents of this manual without the permission of Socket Mobile is
expressly prohibited. Please be aware that the products described in this manual may
change without notice.
Feel free to contact Socket Mobile at:
Socket Mobile, Inc.
39700 Eureka Drive
Newark, CA 94560-4808
USA
Other than the above, Socket Mobile can assume no responsibility for anything resulting
from the application of information contained in this manual.
Please refrain from any applications of the CF Mag Stripe Reader Card that are not
described in this manual. Please refrain from disassembling the CF Mag Stripe Reader
Card. Disassembly of this device will void the product warranty.
You can track new product releases, software updates and technical bulletins by visiting
the Socket Mobile website at: http://www.socketmobile.com
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TABLE OF CONTENTS
COPYRIGHT NOTICE 2
1 | INTRODUCTION 4
About the Software 4
Package Contents 5
System Compatibility 5
Product Registration 5
Accessory 5
Software Development Kit (SDK) 5
2 | SETUP FOR THE SOMO 7
STEP 1: Start SocketScan Plug-in 8
STEP 2: Insert the Card 9
STEP 3: Open Your Application 10
STEP 4: Swipe Data into Your Application 10
3 | SOCKETSCAN FOR WINDOWS MOBILE 11
Reader Settings 11
Dual Device Support 12
APPENDICES
A SPECIFICATIONS 13
B RESTRAINING BRACKET INSTALLAT ION 14
C CAB FILE INSTALLATION 16
D SETUP FOR NON SOMO PDAS 17
E SETUP FOR WINDOWS XP / VISTA 20
F SOCKETSCAN
G TROUBLESHOOTING 25
H TECHNICAL SUPPORT 26
LIMITED WARRANTY 27
REGULATORY COMPLIANCE 29
3
PLUG-IN FOR WINDOWS XP / VISTA 24
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1 | INTRODUCTION
Thank you for purchasing the CF Mag Stripe Reader Card 4E. The
card reads data from one, two, or three track magnetic stripes on ID
cards, driver’s licenses, royalty cards or credit/debit cards into a
Windows Mobile, XP or Vista based computer. It’s the perfect solution
for mobile Point of Sale applications, whether you want to eliminate
long lines inside a department store or need to process credit cards
at outdoor events.
The CF Mag Stripe Reader Card is great to combine with a cellular or wireless network to
perform credit card authorizations, manage inventory and prices, and look up credit
balances and other account information on the fly. For security applications, set up a
mobile authentication system that wirelessly accesses database records for identity
verification.
The CF Mag Stripe Reader Card can also be used with voter registration cards, health cards,
and other identity documents.
Sleekly designed with no cables or batteries, the CF Mag Stripe Reader Card works in the
CompactFlash or PC Card slot of compatible mobile computers.
ABOUT THE SOFTWARE
SocketScan Plug-in™ keyboard wedge software feeds swiped data directly into any
open program, as if the data were manually typed — no custom programming is
required.
For software updates, please visit: http://www.socketmobile.com/support/downloads/
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PACKAGE CONTENTS
CF Mag Stripe
Restraining bracket for use with
computer
SocketScan Plug-in™
manuals)
Reader Card
the Socket SoMo® handheld
installation CD (software &
SYSTEM COMPATIBILITY
The CF Mag Stripe Reader Card works with computers that satisfy these minimum
requirements:
• Any of the following operating systems:
- Windows Embedded Handheld
- Windows Mobile 2003, 2003SE or 5.0 for Pocket PC
- Windows Mobile 6 Classic
- Windows XP Professional/Tablet PC (SP1, SP2, SP3)
- Windows Vista Business/Ultimate (SP1)
• Available CompactFlash or PC Card slot
(Operation in a PC Card slot requires a PC Card adapter)
• Windows Mobile: Software installation requires a Windows-based host computer with the
appropriate synchronization software (ActiveSync or the Windows Mobile Device Center),
available free on the Microsoft website.
Alternatively, advanced users can install a CAB file. See Appendix B for instructions.
PRODUCT REGISTRATION
Socket highly recommends that all customers register their products. Registered users
benefit from priority technical support and can choose to receive special offers for future
products and product upgrades and the latest new product information
Register online at: http://support.socketmobile.com/
ACCESSORY
Socket offers a Type II CF-to-PC Card adapter, sold separately.
http://www.socketmobile.com/products/plug-in-data-capture/
SOFTWARE DEVELOPMENT KIT (SDK)
The CF Mag Stripe Reader Card uses the same SocketScan Plug-in software and SDK
used with all Socket data collection products, which also include bar code and RFID
CHAPTER 1: INTRODUCTION 5
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readers. The SocketScan Plug-in SDK (not included) is required for more complex
applications using parsed or encrypted data.
To learn about the SDK, visit: http://www.socketmobile.com/products/bluetooth-barcodescanners/software-development-kit/
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2 | SETUP FOR THE SOMO
This chapter shows how to install, configure, and use the CF Mag
Stripe Reader Card on the Socket SoMo handheld computer.
SETUP SUMMARY
STEP 1: Start SocketScan Plug-in.
STEP 2: Insert the Card.
STEP 3: Open your application.
STEP 4: Swipe data into your application!
Note: SocketScan Plug-in is pre-installed on the SoMo. You can
choose to upgrade the software if a later version is available.
Check for updates at:
http://www.socktmobile.com/support/downloads
CHAPTER 2: SETUP FOR THE SOMO 7
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STEP 1: START SOCKETSCAN PLUG-IN
Icon
Meaning.
1. Tap Start | Programs | SocketScan Plug-in folder |SocketScan Plug-in.
2. Whenever SocketScan Plug-in is running, either of two icons will appear appears at
the bottom of the Today screen.
No device detected.
The CF Mag Stripe Reader Card is detected and ready to use.
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STEP 2: INSERT THE CARD
Beep
Pattern
LED Behavior
Meaning
Note: If desired, you can choose to install the Restraining Bracket included in the
package. See Appendix B for instructions.
1. Open the card slot cover on the top of the SoMo and insert the CF Mag Stripe Reader
Card into the CompactFlash card slot.
Be sure to insert the card all the way into the slot.
Do not insert the card upside-down.
Do not push the card in too hard, or you can damage the card and the card slot of your
device.
Beep and LED Patterns
Note: Make sure your computer sound is turned on.
4 Beeps
No Beep Solid Green The CF Mag Stripe Reader Card is ready to swipe data.
1 Beep Momentarily OFF Successful swipe.
3 Beeps Red Bad swipe. No data read.
Blinking Green and
Red
SocketScan
Card.
Plug-in detects the CF Mag Stripe Reader
2. Make sure the SocketScan Plug-in icon changes
to indicate that the CF Mag
Stripe Reader Card is detected.
CHAPTER 2: SETUP FOR THE SOMO 9
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STEP 3: OPEN YOUR APPLICATION
Open the application that you want SocketScan Plug-in to feed swiped data into (e.g.,
Excel Mobile, Notepad, etc.). Place the cursor where you want the swiped data to go.
Note: If using Excel Mobile, you may want to increase the column width to fit the data.
STEP 4: SWIPE DATA INT O YOUR APPLICATION
1. Swipe a card through the reader, with the magnetic stripe facing the computer.
Swipe smoothly in one motion, making sure the card is pressed flush against the slot
for the entire length of the card. You can swipe the card either right-to-left or left-toright.
2. When data is read, the LED will turn off momentarily before turning green again, and
the Pocket PC will beep once. Additionally, data will appear in you document.
If no data was read, the LED will turn red, and the Pocket PC will beep three times.
3. After data is read, it should appear in your document. The cursor will automatically
advance to the next line or cell, ready for the next swipe.
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3 | SOCKETSCAN PLUG-IN FOR WINDOWS MOBILE
Note: Only printable
This chapter explains the application features of SocketScan Plug-in software for
Windows Mobile that are pertinent to the CF Mag Stripe Reader Card.
READER SETTINGS
The SocketScan Plug-in applet lets you specify prefix and/or suffix characters to be
added automatically to swiped data, as well as sounds to indicate good reads.
1. Tap on the SocketScan Plug-in icon. In the pop-up menu, tap Settings.
Note: You can configure these settings whether or not the CF Mag Stripe Reader Card
is inserted into your device.
2. In the Prefix/Suffix screen, enter the characters you want to be appended to each
swipe of data (128 character maximum).
Note: The default suffix is a carriage return.
ASCII characters
can be used as
prefixes or suffixes.
CHAPTER 3: SOCKETSCAN PLUG-IN FOR WINDOWS MOBILE 11
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3. Tap on the Sound tab. Select a sound for indicating successful swipes.
If you want to play a .WAV audio file, copy the file to the My Documents folder. In the
SocketScan Plug-in sound settings screen, select Play .wav file and tap the browse
button (three dots). Browse to select the .WAV file in your My Documents folder.
4. After selecting all of your settings, tap ok.
DUAL DEVICE SUPPORT
SocketScan Plug-in for Windows Mobile versions 7.2.4 and later support the
simultaneous use of two Socket data collection devices with the same computer. This is
ideal for combining magnetic stripe and cordless barcode reading in a complete mobile
POS solution.
Simply connect or plug in each device you plan to use as you normally would. The
functionality of each device is the same, and no extra configuration is required. You can
configure each device separately. In the SocketScan Plug-in menu, select a device to
configure its settings.
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APPENDIX A
PECIFICATIONS
S
Physical Characteristics:
L x W x H: 2.7 x 2.2 x 1.3 inches (69 x 55 x 34 mm)
Total Mass: Approx. 1.6 oz (43 g)
Power Consumption (with 3.3 V):
Standby: 7 mA (23.1 mW)
Maximum: 12 mA (39.6 mW)
Environmental Conditions:
Operating Temperature: +14 to +140°F (-10 to +60°C)
Operating Relative Humidity: 10-90% non-condensing
Operating System Support:
- Windows Mobile 2003, 2003SE, 5.0 for Pocket PC/Pocket PC Phone
- Windows Mobile 6 Classic/Professional
- Windows XP Professional/Tablet PC (SP1, SP2, SP3)
- Windows Vista Business/Ultimate (SP1)
Interface Standar d s: CompactFlash Type II
Baud Rate: 19,200 bps
Mag Stripe Reader Data Structure: STX, DATA, CR, LF
SocketScan and SD K Data Structure: DATA
Magnetic Card Format: ISO TK1&2&3
Card Swiping Speed: 3-50 ips
Card Swiping Direction: Bi-directional
Included Software:
- Installation utility
- SocketScan Plug-in ™ software with keyboard emulation
Warranty: One year
Certification: FCC: Part 15, Class B, CE: EN55024:1998
APPENDIX A: SPECIFICATIONS 13
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APPENDIX B
ESTRAINING BRACKET INSTALLATION
R
for the Socket SoMo handheld computer
Note: Removing the screws and card slot cover of the SoMo to install the retaining
bracket will not void the existing warranty on a SoMo device.
1. Remove the card slot cover built into the SoMo. Use a flat head screwdriver to pry off
the two rubber screw caps on the back of the SoMo.
2. Use a Phillips screwdriver to remove the two screws.
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3. Remove the card slot cover.
4. Insert the CF Mag Stripe Reader Card into the CompactFlash card slot at the top of
the SoMo. Be sure to push the card all the way in.
5. Put on the Restraining Bracket and fasten it to the SoMo with screws.
APPENDIX B: RETAINING BRACKET INSTALLATION 15
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APPENDIX C
WindowsMobile Version
CAB File
5.0/6.0/6.1
Output.PPC2005ARMV4I
2003/2003SE
Output.PPC2203ARMV4
CAB
FILE INSTALLATION
for Windows Mobile
Advanced Users Only!
If you do not want to use the application installer to install the Socket Mobile software, you
can install a CAB (cabinet) file.
CAB files are available both on the installation CD and online at:
http://www.socketmobile.com/support/downloads/
In order to install the CAB file, you need a way to transfer the CAB file to your Windows
Mobile-based device, such as:
• Use the Windows Vista Mobile Device Center or Microsoft ActiveSync to transfer the
CAB file to your Windows Mobile device. ActiveSync 4.0 or greater is required.
• Use a memory card reader to save the CAB file from your desktop PC to a memory
card, then insert the memory card into your Windows Mobile-based device.
1. Transfer the correct CAB file to your Windows Mobile device. Refer to the chart below
to determine the correct CAB file for your device.
2. Tap Start | Programs | File Explorer.
3. Use File Explorer to browse to the CAB file. Tap on the CAB file.
4. The CAB file will start installing on your Windows Mobile device. Follow the
instructions on your device screen to install the software.
5. Your device may warn that the CAB file comes from an unknown publisher. Tap Yes
to continue installation.
6. After software installation, soft reset the device by pressing the reset button. If using the
SoMo, use the stylus to press the reset button on the bottom of the device.
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APPENDIX D
ETUP FOR NON SOMO PDAS
S
This chapter shows how to install, configure, and use the CF Mag Stripe Reader Card on
a Windows Mobile powered device other than the Socket SoMo.
STEP 1: UNINSTALL OTHER SCANNING SOFTWARE
Refer to your PDA manual for instructions on how to delete any barcode scanning or
keyboard wedge software already installed in your device, including previous versions of
SocketScan Plug-in.
STEP 2: INSTALL SOCKETSCAN Plug-in SOFTWARE
Note: If you are using the SoMo, software installation is not necessary. SocketScan Plugin is pre-loaded on the device.
ADVANCED USERS: Refer to the README file for CAB installation instructions.
1. Use a serial/USB cable or cradle and the appropriate synchronization software
(ActiveSync or the Windows Mobile Device Center) to make an active connection
between your device and a host PC.
Synchronization software is available free from the Microsoft website.
2. Insert the installation CD into your host PC.
3. Use My Computer or Windows Explor er to access your CD-ROM drive. In the CD,
click on SETUP.EXE.
4. The SocketScan Setup Center will appear in your web browser. Read the first page
and click Installation in the left margin.
5. In the SocketScan Installation page, in the Windows CE section, click Install in the
first paragraph.
6. Your web browser will present a series of dialogs.
Internet Explorer:
• In the File Download –Security Warning dialog, click Run.
• In the next warning dialog, click Run. Internet Explorer will download the file.
Firefox:
• In the file opening dialog, click Save File. Firefox will download the file.
• In the Downloads list, next to SocketScanCE.exe, click Open.
• In the warning dialog, click OK to continue.
7. The installation wizard will automatically begin. Follow the wizard to install the
software.
APPENDIX D: SETUP FOR NON SOMO PDAS 17
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8. When software installation is complete, remove the device from the cradle. Soft reset
Icon
Meaning.
Beep
Pattern
LED Behavior
Meaning
Blinking Green and
Red
SocketScan Plug-in detects the CF Mag Stripe Reader
Card.
the device by pressing the reset button.
Note: After software installation, several new icons will appear in the Programs screen.
IMPORTANT! Soft reset your device, or some icons will not app ear properly.
STEP 3: START SOCKETSCAN PLUG-IN
Tap Start | Programs | SocketScan Plug-in folder |SocketScan Plug-in.
Whenever SocketScan Plug-in is running, either of two icons will appear appears at the
bottom of the Today screen.
No device detected.
The CF Mag Stripe Reader Card is detected and ready to use.
STEP 4: INSERT THE CARD
1. Insert the CF Mag Stripe Reader Card into the CompactFlash card slot of the PDA.
Be sure to insert the card all the way into the slot.
Do not insert the card upside-down.
Do not push the card in too hard, or you can damage the card and the card slot of your
device.
2. Make sure the SocketScan Plug-in icon changes
to indicate that the CF Mag
Stripe Reader Card is detected.
Beep and LED Patterns
Note: Make sure your computer sound is turned on.
4 Beeps
No Beep Solid Green The CF Mag Stripe Reader Card is ready to swipe data.
1 Beep Momentarily OFF Successful swipe.
3 Beeps Red Bad swipe. No data read.
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STEP 5: OPEN YOUR APPLICATION
Open the application that you want SocketScan Plug-in to feed swiped data into (e.g.,
Excel Mobile, Notepad, etc.). Place the cursor where you want the swiped data to go.
Note: If using Excel Mobile, you may want to increase the column width to fit the data.
STEP 6: SWIPE DATA INTO YOUR APPLICATION
1. Swipe a card through the reader, with the magnetic stripe facing the computer.
Swipe smoothly in one motion, making sure the card is pressed flush against the slot
for the entire length of the card. You can swipe the card either right-to-left or left-toright.
2. When data is read, the LED will turn off momentarily before turning green again, and
the Pocket PC will beep once. Additionally, data will appear in you document.
If no data was read, the LED will turn red, and the Pocket PC will beep three times.
3. After data is read, it should appear in your document. The cursor will automatically
advance to the next line or cell, ready for the next swipe.
APPENDIX D: SETUP FOR NON SOMO PDAS 19
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APPENDIX E
ETUP FOR WINDOWS XP / VISTA
S
This chapter shows how to set up and use the CF Mag Stripe Reader Card for use with a
computer running any of the following operating systems:
• Windows XP Professional/Tablet PC (SP1, SP2, SP3)
• Windows Vista Business/Ultimate (SP1)
STEP 1: UNINSTALL OTHER SCANNING SOFTWARE
Uninstall any bar code scanning software already in your computer, including previous
versions of SocketScan Plug-in.
1. Make sure the bar code scanning software is not running, and remove the CF Mag
Stripe Reader Card from your computer.
2. Click Start | Control Panel. For Windows Vista, click Programs and Features. For
Windows XP, click Add or Remove Programs.
3. Use the utility to uninstall the program.
STEP 2: INSTALL SOCKETSCAN Plug-in SOFTWARE
1. Make sure you are logged into an administrative account.
2. Insert the SocketScan Installation CD into your computer.
3. Use My Computer or Windows Explor er to access your CD-ROM drive. In the CD,
click on SETUP.EXE.
4. The SocketScan Setup Center will appear in your web browser. Read the first page
and click Installation in the left margin.
5. In the SocketScan Installation page, scroll down to the Windows XP and Windows
Vista section. Click on the Install link there.
6. Your web browser will present a series of dialogs.
Internet Explorer:
• In the File Download –Security Warning dialog, click Run.
• In the second warning dialog, click Run.
Firefox:
• In the file opening dialog, click Save File.
• In the Downloads list, next to SocketScanCE.exe, click Open.
• In the warning dialog, click OK to continue.
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7. The installation wizard will automatically begin. Follow the wizard to install the
software.
8. During installation, a message will warn you about unsigned software. For Windows
XP, click Continue Anyway. For Windows Vista, click Install this driver software
anyway.
9. After completing the installation wizard, restart your computer.
10. After software installation, an icon for SocketScan Plug-in will appear on your
desktop.
STEP 3: INSERT THE CARD
1. Insert the CF Mag Stripe Reader Card into a CF-to-PC Card adapter.
2. Insert the combined unit into the PC Card (PCMCIA) slot of your computer.
3. After you insert the card, the computer will beep twice, and the green LED on the MSR
will turn on. A status balloon will also appear.
• Windows Vista: The balloon will report Installing device driver software, and the
drivers will automatically install.
• Windows XP: The balloon will report Found New Hardware, and a wizard wil l launch
for you to install the drivers.
STEP 4: COMPLETE THE NEW HARDWARE WIZARD
Windows XP Only
Note: For Windows Vista, skip this step. Driver Installation is automatic.
1. After you insert the card into your computer, the Found New Hardware Wizard will
automatically launch.
2. In the first screen, select No, not this time and click Next.
3. In the next screen, select Install the software automatically (Recommended). Click
Next.
4. When a screen warns that the software has not passed Windows logo testing. Click
Continue Anyway.
5. Installation will begin. After installation is complete, in the last screen, click Finish.
6. After you complete the wizard, the computer will beep twice, and the LED on the MSR
will turn off.
7. If prompted to restart your computer, please do so.
APPENDIX E: SETUP FOR WINDOWS XP/VISTA 21
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Beep
Pattern
LED Behavior
Meaning
Icon
Meaning.
STEP 5: START SOCKETSCAN Plug-in
1. Double-click on the SocketScan Plug-in icon on your desktop.
2. When SocketScan Plug-in starts and recognizes the MSR, the computer will beep two
times, and the LED on the MSR will turn on, indicating that it is ready for a card swipe.
Beep and LED Patterns
Note: Make sure your computer sound is turned on.
4 Beeps
No Beep Solid Green The CF Mag Stripe Reader Card is ready to swipe data.
1 Beep Momentarily OFF Successful swipe.
3 Beeps Red Bad swipe. No data read.
Blinking Green and
Red
SocketScan Plug-in detects the CF Mag Stripe Reader
Card.
3. Make sure the “CF Mag Stripe Reader Card detected” icon appears in the task tray.
CF Mag Stripe Reader Card is detected and ready to use.
No device detected.
Note:
o If the computer does not beep, the LED does not blink and/or the SocketScan Plug-
in icon indicates that no card was detected, make sure the card is correctly inserted
into the computer slot. Push it in all the way.
o If no SocketScan Plug-in icon appears, start SocketScan Plug-in by double-clicking
on the SocketScan Plug-in shortcut icon on your desktop.
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STEP 6: OPEN YOUR APPLICATION
Windows Version
Remove Hardware Icon
Start the Windows application that you want SocketScan Plug-in to feed swiped data into
(e.g., Excel, Notepad, etc.). Place the cursor where you want swiped data to go.
Note: If using Excel, you may want to increase the width of the column to fit the data.
STEP 7: SWIPE DATA INTO YOUR APPLICATION
1. Swipe a card through the reader, with the magnetic stripe facing the computer. Swipe
smoothly in one motion, making sure the card is pressed flush against the slot for the
entire length of the card. You can swipe the card in either direction.
2. When data is read, the LED will turn off momentarily before turning green again, and
the computer will beep once. Also, data will appear in you document. If no data was
read, the LED will turn red, and the computer will beep three times.
3. After data is read, it should appear in your document. The cursor will automatically
move to the next line or cell, ready for the next swipe.
Note: If your PC enters sleep mode, the MSR will be disabled until the PC resumes to
normal and the keyboard or mouse is used. If you have a tablet PC, using the touch panel
will NOT re-enable the MSR.
Removing the Card
1. Exit SocketScan Plug-in. Click on the SocketScan Plug-in icon at the bottom of the
screen. In the pop-up menu, click Exit.
2. Click on the card removal icon. For Windows XP, click Stop.
XP
Vista
3. When a message reports that it is safe to remove the card, press the card slot eject
button to eject the device.
APPENDIX E: SETUP FOR WINDOWS XP/VISTA 23
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APPENDIX F
OCKETSCAN Plug-in FOR WINDOWS XP / VISTA
S
This appendix shows the application features of SocketScan Plug-in for Windows
XP/Vista.
READER SETTINGS
Note: The CF Mag Stripe Reader Card does not need to be inserted into the computer in
order to change the sound or prefix/suffix settings.
1. Click on the SocketScan Plug-in icon. In the pop-up menu, click Settings.
2. Enter the following settings:
• Good read notification sound: Select a sound for the computer to play to indicate
that data has successfully been read. If you select Play a .WAV file, click Browse to
select the file.
• Prefix/Suffix: Enter characters that you would like to be added before and/or after
each swipe of data (128 character maximum, only printable ASCII characters). The
default suffix is a carriage return.
• Display “Settings” option in the SocketScan Plug-in tray icon menu: Check this
box if you plan to use the MSR with another Socket data collection device on this
PC. The icon provides a submenu in the SocketScan Plug-in pop-up menu to enable
you select which device you are configuring.
3. Click OK.
DUAL DEVICE SUPPORT
SocketScan Plug-in for Windows XP and Windows Vista versions 6.4.2 and later support
the simultaneous use of two Socket data collection devices with the same computer. This
is ideal for combining magnetic stripe and cordless bar code reading capability in a
complete mobile POS solution.
Simply connect or plug in each device you plan to use as you normally would. The
functionality of each device is the same, and no extra configuration is required.
You can configure each device separately. In the SocketScan Plug-in menu, click
Settings. In the dialog that appears, select the device you want to configure.
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APPENDIX G
Your mobile computer does not
Make sure the CF Mag Stripe Reader Card is
Yes if asked if you want to use battery power.
POSSIBLE REASON
SOLUTION
The magnetic stripe is facing
While swiping the card, make sure the magnetic
The magnetic stripe is
Try swiping another card in good condition.
The magnetic stripe uses an
incompatible format.
The CF Mag Stripe Reader Card can only read
magnetic cards with the ISO TK1&2&3 formats.
ROUBLESHOOTING
T
For help on SocketScan Plug-in on a Pocket PC, tap Start | Help.
SYMPTOM
data.
POSSIBLE REASON SOLUTION
: I get the “No Card Detected” icon in the task tray and can’t swipe any
recognize the CF Mag Stripe
Reader Card.
inserted properly. If necessary, remove and reinsert.
If using battery power on a Pocket PC, be sure to tap
SYMPTOM: When I try to swipe data, no data appears on my screen.
up.
damaged.
stripe is facing down.
APPENDIX G: TROUBLESHOOTING 25
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APPENDIX H
ECHNICAL SUPPORT
T
If you have trouble installing or using CF Mag Stripe Reader Card, Socket has two
technical support resources to help you. Please note that technical support is available in
English only.
Online Knowledge Base:
Search for articles, Frequently Asked Questions or Hot Topics any time, day or night.
http://support.socketmobile.com/faq
Online Requests:
Register your product and submit a question. http://support.socketmobile.com/
By Phone:
− USA & Canada Toll-Free: 800-279-1390
− Direct: +1-510-933-3020
Please refrain from disassembling the CF Mag Stripe Reader Card. Disassembly of this
device will void the product warranty.
26 APPENDIX D: TECHNICAL SUPPORT
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LIMITED WARRANTY
Socket Mobile, Inc. (Socket) warrants this product against defects in material and workmanship,
under normal use and service, for one (1) year from the date of purchase.
EXCLUDES: Consumables such as batteries, removable cables, cases, straps, chargers,
and CF-to-PC Card adapters (90 day coverage only)
Incompatibility is not a defect covered by the Socket warranty. During the warranty period, Socket
will, at its option, repair or replace the defective product at no charge when furnished with proof of
retail purchase, provided that you deliver the product to Socket or to an authorized Socket Service
Center.
The returned product must be accompanied by a return material authorization (RMA) number
issued by Socket or by a Socket Authorized Service Center. If you ship the product, you must use
the original container or equivalent and you must pay the shipping charges to Socket. Socket will
pay shipping surface charges back to any location in the contiguous United States. This warranty
applies only to the original retail purchaser and is not transferable.
Socket may, at its option, replace or repair the product with new or reconditioned parts and the
returned product becomes the property of Socket. Socket warrants the repaired or replaced
products to be free from defects in material or workmanship for ninety (90) days after the return
shipping date, or for the remainder of the original warranty period, whichever is greater.
This warranty does not cover the replacement of products damaged by abuse, accident, misuse or
misapplication, nor as a result of service or modification other than by Socket unless specifically
described by Socket in product documentation.
SOCKET IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING
DAMAGE TO PROPERTY AND, TO THE EXTENT PERMITTED BY LAW, DAMAGES FOR
PERSONAL INJURY. THIS WARRA NTY IS IN LIEU OF A LL OTHER WARRANTIES INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Some states do not allow limitation of implied warranties, or the exclusion or limitation of incidental
or consequential damages, so that the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights and you may also have other rights which vary from state to
state.
This product may contain fully tested, recycled parts, warranted as if new.
For warranty information, please visit: http://support.socketmobile.com/
DISCLAIMER
EXCEPT TO THE EXTENT EXPRESSLY WARRANTED BY SOCKET, THIS PRODUCT IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. EXCEPT TO THE EXTENT REQUIRED BY LAW, SOCKET
DOES NOT ASSUME ANY PRODUCT LIABILITY ARISING OUT OF, OR IN CONNECTION WITH,
THE APPLICATION OR USE OF ANY PRODUCT OR APPLICATION DESCRIBED HEREIN.
LIMITED SOFTWARE WARRANTY
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LIMITED WARRANTY. Socket Mobile, Inc. (Socket) warrants that the original disk or CD ROM is
free from defects for 90 days from the date of delivery of the SOFTWARE.
CUSTOMER REMEDIES. The entire liability of Socket and your exclusive remedy shall be, at the
option of Socket, either (a) return of the price paid or (b) replacement of the SOFTWARE which
does not meet the Socket Limited Warranty and which is returned to Socket with a copy of your
receipt. Any replacement SOFTWARE will be warranted for the remainder of the original warranty
period or 30 days, whichever is longer. THESE REMEDIES ARE NOT AVAILABLE OUTSIDE OF
THE UNITED STATES OF AMERICA.
NO OTHER WARRANTIES. Socket disclaims all other warranties, either express or implied,
including but not limited to implied warranties of merchantability and fitness for a particular purpose,
with respect to the SOFTWARE and the accompanying written materials. This limited warranty
gives you specific legal rights. You may have others which vary from state to state.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES. In no event shall Socket or its suppliers be
liable for any damages whatsoever (including, without limitation, damages for loss of business
profits, business interruption, loss of business information, or other pecuniary loss) arising out of the
use of or inability to use the SOFTWARE, even if Socket has been advised of the possibility of such
damages. Because some states do not allow the exclusion or limitation of liability for consequential
or incidental damages, the above limitation may not apply to you.
EXPORT LAW ASSURANCES. You may not use or otherwise export or reexport the SOFTWARE
except as authorized by United States law and laws of the jurisdiction in which the SOFTWARE was
obtained. In particular, but without limitation, none of the SOFTWARE may be used or otherwise
exported or reexported (a) into (or to a national or resident of) a United States embargoed country
or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the
U.S. Department of Commerce’s Table of Denial Orders. By using the SOFTWARE, you represent
and warrant that you are not located in, under control of, or a national or resident of any such
country or on any such list.
GOVERNMENT END USERS. If the SOFTWARE is supplied to the U. S. Government, the
SOFTWARE is classified as “restricted computer software” as defined in clause 52.227-19 of the
FAR. The U. S. Government ‘s rights to the SOFTWARE are as provided in clause 52.227-19 of the
FAR.
CONTROLLING LAW AND SEVERABILITY. This License shall be governed by the laws of
the United States and the State of California. If for any reason a court of competent
jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of
this License shall continue in full force and effect.
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REGULATORY COMPLIANCE
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. This equipment is also CE EN55024:1998
and C-TICK compliant. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial
environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area
may cause harmful interference in which case the user will be required to correct the
interference at his or her own expense.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user may try to correct the
interference by doing any of the following:
• Reorient or relocate the receiving antenna of the radio or television.
• Increase the distance separating the equipment and the receiver.
• Connect the equipment to an outlet on a different branch circuit than that of the
receiver.
• Consult the dealer or an experienced radio/TV technician for help.
The user may find the following booklet helpful: How to Identify and Resolve Radio-TV
Interference Problems. This booklet is available from the U.S. Government Printing
Office, Washington, D.C. 20402
PRODUCT DISPOSAL: Your device should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.
.
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9/2009 Printed in U.S.A.
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