9.45-INCH 3-AMP ELECTRIC
GRASS TRIMMER
Model TRJ609E
A Division of Snow Joe®, LLC
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Before using this electric tool, carefully read and observe the
safety rules and instructions listed below. Before starting work,
make sure that you know how to stop the machine in case of
an emergency. The incorrect use of this machine could cause
serious injury. Keep these instructions in a safe place and on
hand so that they can be consulted when required.
mDANGER! The electric grass trimmer should only be
used for cutting lawns and for trimming along the borders of
ower beds. Other uses of the trimmer that are not indicated in
these instructions could damage the trimmer or seriously injure
the operator.
General Safety
• The electric grass trimmer must not be used by anyone
under the age of 16.
• Always make sure the trimmer is in proper working
condition before use.
• Before connecting the trimmer to the electric outlet, make
sure that the rotating parts are not damaged.
• Do not use the trimmer if the cutting device is not secured
properly or is damaged.
• Before starting the trimmer, make sure that the trimmer line
is not touching stones or debris.
• Always wear suitable clothing when using the trimmer to
prevent head, hand, and/or feet injuries. Use a helmet,
safety spectacles, or goggles at all times when operating
this tool. High boots (or sturdy shoes and trousers) and
work gloves are recommended.
• When the trimmer is in operation, keep the cutting section
away from all parts of the body.
• Do not start the trimmer when it is upside down or when it
is not in the proper working position.
• Turn the trimmer o and disconnect the plug when: the
trimmer is not in use; it is left unattended; it is being
examined because it is not working correctly; the power
supply cable is damaged; the trimming line spool is being
removed or changed; or when the trimmer is being moved
from one place to another.
© 2014 by Snow Joe®, LLC
All rights reserved. Original instructions.
Form No. SJ-TRJ609E-880E-M
OPERATOR’S MANUAL
• Children and other spectators, including pets, should be
kept at least 50 feet (15 meters) away from the work area.
When the grass is cut, stones and debris contained in the
grass can be picked up by the trimmer and subsequently
dispersed into the air. These ying projectiles can cause
blindness or other bodily injury.
• Remain in a stable and secure position when operating
the trimmer.
• Keep the cutting area free of wires, stones, and debris.
• Do not cut against hard objects. This could cause injury or
damage the trimmer.
• Use the edge of the guard to keep the trimmer away from
walls, surfaces, delicate objects, and other miscellaneous
items.
mCAUTION! The safety guard is critical to the safety of
the operator and the safety of people standing within a safe
distance of the trimmer. The safety guard keeps the trimmer
in good working order and must always be in place during
operation. Failure to have the guard in place during operation
is dangerous and will void the warranty.
• Keep away from the cutting line – It can seriously injure
the skin.
• Avoid accidentally starting – Do not carry a plugged-in
tool with your nger on the trigger. Make sure the switch is
o before plugging in the tool.
• Do not force the tool – It will do the job better and with
less likelihood of injury if it is used at the rate for which
it is designed.
• Use the right tool – Do not use this tool for any job except
that for which it is intended.
• Do not overreach – Keep proper footing and balance at
all times.
• Do not try to stop the cutting device with your hands –
Always let it come to a stop by itself.
• Inspect electrical cables – The insulation of the power
cord should be perfectly intact. If the power cord is
damaged or shows any signs of cracks, do not use the
trimmer. Contact your authorized Sun Joe
dealer or call the Snow Joe
center at 1-866-SNOWJOE (1-866-766-9563).
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+ Sun Joe® customer service
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+ Snow Joe®
mCAUTION! The trimmer line spool will continue to rotate
after turning the trimmer OFF. Wait until the trimmer line spool
has completely stopped before making contact.
• Only use the same type of line originally provided with the
trimmer.
• Do not use the trimmer to cut grass that is not in contact
with the ground.
SAVE THESE INSTRUCTIONS
1
• Do not switch the grass trimmer on in enclosed or poorly
ventilated spaces or in the presence of ammable and/or
explosive substances such as liquids, gases, and powders.
• The user of the grass trimmer is responsible for any damage
sustained by third parties that has been caused by the
grass trimmer within the working area.
• Only cut during broad daylight or with adequate articial
light.
• Do not cross roads or gravel paths while the trimmer
is still running.
• When the trimmer is not in use, store it in a dry place and
out of the reach of children.
• The trimmer must be operated in a vertical position,
perpendicular to the ground.
• Check regularly that all screws are properly secured.
Electrical Safety
1. Ground fault circuit interrupter (GFCI) protection should
be provided on the circuit(s) or outlet(s) to be used for
this electric grass trimmer. Receptacles are available
having built-in GFCI protection and may be used for this
measure of safety.
2. Make sure that the mains voltage matches that listed on
the unit's rating label. Using the improper voltage can
damage the motor and injure the user.
3. To reduce the risk of electric shock, this appliance has a
polarized plug (i.e. one blade is wider than the other). Use
this appliance only with a polarized UL-, CSA- or ETL-
listed extension cord recommended for outdoor,
all-weather use, such as the Snow Joe
Power Joe SJTW-A 14-gauge 50-foot extension cord with
lighted end (Model PJEXT50-B). Visit snowjoe.com to
purchase this extension cord online or, to order by phone,
call 1-866-SNOWJOE (1-866-766-9563).
The appliance plug will t into a polarized extension
cord only one way. If the appliance plug does not t
fully into the extension cord, reverse the plug. If the plug
still does not t, obtain a correct polarized extension
cord. A polarized extension cord will require the use of a
polarized wall outlet. The extension cord plug will t into
the polarized wall outlet only one way. If the plug does
not t fully into the wall outlet, reverse the plug. If the plug
still does not t, contact a qualied electrician to install
the proper wall outlet. Do not modify the appliance plug,
extension cord receptacle, or extension cord plug in any
way.
4. To prevent electric shock, use only with an extension cord
suitable for outdoor use, such as SW-A, SOW-A, STW-A,
STOW-A, SJW-A, SJOW-A, SJTW-A, or SJTOW-A.
Before use, check that the extension cord is in good
condition. When using an extension cord, make sure to
use one heavy enough to carry the current your product
will draw. For lengths less than 50 ft (15 m), a No.16 AWG
(or greater) extension cord should be used. An undersized
®
+ Sun Joe®
cord will cause a drop in line voltage resulting in loss of
power and overheating.
m WARNING m
Electric shock may cause SEVERE INJURY or
DEATH. Heed these warnings:
• Do not allow any part of the electric grass trimmer
to make contact with water while it is in operation. If
the appliance becomes wet while turned o, wipe dry
before starting.
• Use only a UL-, CSA- or ETL-rated extension cord
for outdoor, all-weather use, such as the Snow Joe
Sun Joe
extension cord with lighted end (Model PJEXT50-B).
Visit snowjoe.com to purchase this extension cord
online or, to order by phone, call 1-866-SNOWJOE
(1-866-766-9563).
• Do not use an extension cord over 150 ft (46 m).
• Do not touch the appliance or its plug with wet hands
or while standing in water. Wearing rubber boots
oers some protection.
Cord Length:
Min. Wire Gauge
(A.W.G.):
5. To prevent the appliance cord from disconnecting from the
extension cord during operation, make a knot with the two
cords as shown in Table 1.
Cord set Appliance cord
6. Do not abuse the cord – Never pull the grass trimmer
by the cord or yank the cord to disconnect it from the
receptacle. Keep the cord away from heat, oil, and
sharp edges.
®
Power Joe SJTW-A 14-gauge 50-foot
EXTENSION CORD CHART
50 ft (15 m) 100 ft (30 m)
16 16
Table 1. Method of Securing Extension Cord
(A) Tie cord as shown
(B) Connect plug and receptacle
150 ft (46 m)
14
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+
2
Additional Electrical Safety Rules
• The voltage must correspond to the one marked on the
technical data plate (120 V~60 Hz). Do not use other
sources of power.
• The power line should have a circuit breaker no lower than
10 A. Consult an electrician if this is not the case.
• Never pass the grass trimmer over the extension cord when
the grass trimmer is in use as this could cut the cord. Make
sure you know where the cord is at all times.
• Use the special cord restraint hook to connect the
extension cord.
• Never use the trimmer when it is raining or when
excessively moist and humid conditions are present. Do not
cut damp grass or leave the trimmer outside overnight.
• The power supply cable should be checked regularly to
make sure it is perfectly intact without any signs of wear or
damage. If the cable is not in good condition, do not use
the trimmer.
• Only use an extension cable that is rated for outdoor use.
Keep the extension cord away from the cutting area, sharp
edges, heat, fuels, damp areas, and oily surfaces.
• Damage to unit – If the trimmer strikes a foreign object
or becomes entangled with it, stop the tool immediately.
Unplug it, check for damage, and have any damage
repaired before proceeding with operation. Do not
operate the trimmer with a broken hub or spool. Contact
your authorized Snow Joe
the Snow Joe
®
+ Sun Joe® customer service center at
1-866-SNOWJOE (1-866-766-9563).
• Damage to cord – Keep power cord away from the rotating
line. If you damage the cord, unplug it from the power
supply before moving the tool or examining the damage.
A damaged cord must be replaced before further use.
• Disconnect the tool – Turn the trimmer o and disconnect
the plug when the trimmer is not in use, when replacing the
line, or prior to performing any maintenance task.
• Avoid dangerous environmental conditions – Do not use
electric tools in damp or wet locations. Do not use the tool
in the rain. Follow all instructions in this manual for proper
operation of your tool.
• Do not operate portable electric tools in gaseous or
explosive atmospheres – Motors in these tools normally
spark, and the sparks might ignite fumes.
• Store idle tools indoors – When not in use, tools should
be stored indoors in a dry, locked-up place out of the reach
of children.
• STAY ALERT – Watch what you are doing. Use common
sense. Do not operate the trimmer when you are tired or
under the inuence of alcohol or drugs.
• Maintain appliances with care – Follow instructions for
lubricating and changing accessories. Inspect extension
cords periodically and replace if damaged. Keep handles
dry, clean, and free from oil and grease.
®
+ Sun Joe® dealer or call
• Check for damaged parts – Before further use of the
appliance, a guard or other part that is damaged should be
carefully checked to determine that it will operate properly
and perform its intended function.
Check for alignment of moving parts, binding of moving
parts, breakage of parts, mounting, and any other condition
that may aect the trimmer’s operation. A guard or other
part that is damaged should be properly repaired or
replaced by an authorized service center unless indicated
otherwise in this manual.
Double-Insulated Appliances
In a double-insulated appliance, two systems of insulation
are provided instead of grounding. No grounding means is
provided on a double-insulated appliance, nor should a means
for grounding be added to the appliance. Servicing a doubleinsulated appliance requires extreme care and knowledge
of the system, and should be performed only by qualied
service personnel at an authorized Snow Joe
dealer. Replacement parts for a double-insulated appliance
must be identical to the parts they replace. A double-insulated
appliance is marked with the words “Double Insulation” or
“Double Insulated.” The symbol
(square within a square)
may also be marked on the appliance.
DOUBLE-INSULATED: GROUNDING NOT
REQUIRED. WHEN SERVICING, USE ONLY
IDENTICAL REPLACEMENT PARTS.
This electric grass trimmer is double-insulated, eliminating
the need for a separate grounding system. Use only identical
replacement parts. Read the instructions before servicing
double-insulated appliances. Use this grass trimmer only as
described in this manual.
®
+ Sun Joe®
3
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all
instructions on the machine before attempting to assemble and operate.
Symbols SymbolsDescriptions Descriptions
READ THE OPERATOR'S
MANUAL(S) – Read,
understand, and follow
all instructions in the user
manual(s) before attempting to
assemble and operate.
Keep bystanders and children
a safe distance away.
SAFETY ALERT – Indicates
a precaution, a warning, or
a danger.
WEAR EYE AND HEARING
PROTECTION – For protection
against injury, wear ear
defenders and safety goggles.
Wear protective gloves when
using the machine and
handling debris.
Immediately remove the plug
from the mains if the power
cable is damaged, frayed, or
entangled. Always keep the
power cable away from heat,
oil and sharp edges.
WARNING! Do not expose the
unit to rain or wet conditions.
Beware of ying objects
and debris.
WARNING! Turn the machine
OFF and disconnect it from the
power supply before inspecting,
cleaning, changing accessories,
or conducting any other
maintenance task.
DOUBLE INSULATION –
When servicing, use only
identical replacement parts.
DANGER! Beware of thrown objects to bystanders. Keep bystanders
at least 15 m (50 ft) away from the machine.
4
Know Your Electric Grass Trimmer
Read the owner’s manual and safety instructions carefully before operating the electric grass trimmer. Compare the illustration
below to your electric grass trimmer in order to familiarize yourself with the location of the various controls and adjustments.
Save this manual for future reference.
1. On/O trigger switch
2. Auxiliary handle
3. Extension cord restraint hook
4. Appliance cord
5. Upper handle
6. Motor housing
7. Spool
8. Safety guard
3
4
1
2
5
Technical Data
Rated Voltage 120 V ~ 60 Hz
Power 3 A
No Load Speed 12,000 rpm
Cutting Swath 9.45 in. (24 cm)
6
7
8
Line Diameter 0.055 in. (1.4 mm)
Spool Length 16.4 ft (5 m)
Spool Advance Bump Feed
Weight 3.3 lbs (1.5 kg)
5
Unpacking
2. Secure the handle with the bolt provided (Fig. 2).
Carton Contents
• Electric grass trimmer motor housing
• Upper handle
• Auxiliary handle
• Safety guard
• Bolt
• Screws (2)
• Manuals with registration card
1. Carefully remove the electric grass trimmer and check to
see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you nd damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use the electric grass
trimmer. The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with
local regulations.
IMPORTANT! The equipment and packaging material are not
toys. Do not let children play with plastic bags, foils, or small
parts. These items can be swallowed and pose a suocation
risk!
®
+ Sun Joe® customer service center at
Fig. 2
Auxiliary handle
Bolt
Fitting the safety guard
mWARNING! The guard must be properly installed. The
guard provides the operator and other bystanders with some
protection from thrown objects.
1. Fix the safety guard to the trimmer head, making sure the
sides are located along the grooves on the trimmer head
(Fig. 3).
Fig. 3
Assembly
WARNING! Do not connect to power supply until
m
assembly is complete. Failure to comply could result in
accidental starting and possible serious personal injury.
Fitting the handle
1. Insert the motor housing into the upper handle until it
locks securely in place (Fig. 1).
Fig. 1
Snap in place
Motor housingUpper handle
2. Secure the safety guard onto the trimmer head with the
screws provided (Fig. 4).
Fig. 4
Screws
6
Operation
Securing the extension cord
Trimming
1. Hold the trimmer at an angle of approximately 15-degrees
to the work area (Fig. 7).
1. Make a loop with the extension cord.
2 Insert the loop through the opening in the back of the
upper handle and secure the loop onto the extension cord
restraint hook (Fig. 5).
3. Connect the extension cord to the appliance cord.
Fig. 5
mWARNING! Remove stones, loose pieces of wood, and
other objects from the cutting area. The string continues to
rotate for a few seconds after switching o the trimmer. Let the
motor come to a complete stop before resuming operation. Do
not rapidly switch the trimmer o and on.
Fig. 7
15°
mCAUTION! Always wear eye protection.
Starting and stopping
1. To switch on the trimmer, press and hold the trigger.
Release the trigger to stop (Fig. 6).
Fig. 6
On/Oswitch
2. Slowly swing the trimmer from side to side (Fig. 8).
Fig. 8
7
3. Do not overload your trimmer; instead, take small “bites”
of grass, working from the top to the bottom.This will
keep the machine operating at high speed and will greatly
improve its cutting eciency (Fig. 9).
Fig. 9
Startingforthersttimeandoperation
1. You will need to exert a certain force to pull out the line
when the trimmer is used for the rst time. To do so,
depress the push button and pull out the line to the edge
of the guard hood (Fig. 10).
Fig. 10
4. The length of the line will then adjust automatically
(Fig. 11).
Fig. 11
Replacing the spool
mWARNING! Unplug the mains supply cable before
changing the trimmer line.
NOTE: A dual-line factory wound spool (model TRJ609ERS) is
available for easy spool replacement on the TRJ609E electric
grass trimmer. Visit snowjoe.com to purchase this accessory
online.
1. Disconnect the mains supply cable.
2. Press together both locking device tabs on the spool cover
and remove the cover (Figs. 12-13).
3. Remove the spool from the spool cover (Fig. 14).
4. Remove the spring and clean out any dirt or grass residue.
2. The line will be cut to the correct length once the cutting
head starts. A short, worn nylon line will result in poor
cutting performance.
3. To restore the correct line length, press the trimmer against
the ground while the cutting head is running (Fig. 11).
Fig. 12
Spool cover
Spool
Locking devices
8
Fig. 13
Fig. 15
2. Wind the line following the directional arrows on the
spool housing and hook the two ends into the side
grooves (Fig. 16).
Fig. 14
Spool
Winding the line
NOTE: A dual-line factory wound spool (model TRJ609ERS)
is available for easy spool replacement on the TRJ609E
electric grass trimmer. Visit snowjoe.com to purchase this
accessory online. Should you wish to wind the line yourself, the
instructions are provided below. Self-winding, however, is NOT
recommended because if the line is not wound properly it can
cause the trimmer’s bump feed system to malfunction. For this
reason, users are strongly urged to purchase the pre-wound
spool.
1. The spool can hold 16.4 ft (5 m) of line. Remove the white
cover. Holding the loose ends of the line together with
one hand, nd the center of the line with the other hand
and hook this center loop into the groove on the spool
(Fig. 15).
Fig. 16
3. Firmly place the white cover on the spool and pull the
two ends approximately 3.5 inch (9 cm) out of the spool
(Fig. 17).
Fig. 17
9
4. Along the groove, slide the line into the hole in the spool
cover (Fig. 18).
Fig. 18
5. Prepare to assemble the spool into the trimmer.
Fig. 20
Spool
Spool cover
Locking
devices
Assembling the spool
NOTE: Users are strongly urged to purchase the pre-wound
spool. A dual-line factory wound spool (model TRJ609ERS) is
available for easy spool replacement on the TRJ609E electric
grass trimmer. Visit snowjoe.com to purchase this accessory
online. When using the factory wound spool, keep the
protective white cover encasing the line in place, then follow
the directions below to feed the line into the grass trimmer.
1. Insert the spring into the shroud and thread the line into
the hole (Fig. 19).
Fig. 19
Spring
2. Place the spool cover on the spool and press it rmly
down until the locking devices of the spool cover securely
click into place (Fig. 20).
mCAUTION! Catapulted pieces of nylon line may cause
injury.
NOTE: The maximum recommended length of line in the spool
is 8 ft (2.5 m) per slot.
mWARNING! Pay attention to the winding direction.
1. Always replace the spool with a new pre-wound spool.
Visit snowjoe.com to purchase the pre-wound spool
(model TRJ609ERS) for this electric trimmer.
2. Insert the end of the line through the eyelet in the cutting
head.
IMPORTANT: Keep all areas of the cutting head cover and
cutting head clean. Place the cap back by pushing it rmly
onto the cutting head. To ensure that the cutting head cover
is correctly tted, try to remove it without depressing the two
latches. If it is correctly tted, it should not move.
Maintenance
WARNING! Make sure to unplug your trimmer before
m
inspecting its parts.
• Your grass trimmer requires no additional lubrication or
maintenance. There are no user serviceable parts in your
trimmer. If a fault is suspected, contact your authorized
Snow Joe
Sun Joe
(1-866-766-9563).
• Your trimmer line can dry out over time. To keep your line in
top condition, store spare pre-wound spools or bulk line in
a plastic, resealable bag with a tablespoon of water.
• Never use water or chemical cleaners to clean your grass
trimmer. Wipe it clean with a dry cloth.
• Plastic parts may be cleaned by using mild soap and a
damp rag.
®
+ Sun Joe® dealer or call the Snow Joe® +
®
customer service center at 1-866-SNOWJOE
10
• Always store your grass trimmer in a dry place. Do not allow
any liquid to get inside it.
• Keep the motor ventilation slots clean.
• If you see some sparks ashing in the ventilation slots, this
is normal and will not damage your power tool.
IMPORTANT! To ensure product safety and reliability, repairs,
maintenance, and adjustments to this power tool should be
performed only with identical replacement parts. Contact your
authorized Snow Joe
+ Sun Joe
(1-866-766-9563) for assistance.
®
customer service center at 1-866-SNOWJOE
®
+ Sun Joe® dealer or call the Snow Joe®
Storage
Follow these recommendations for storing the grass trimmer.
• Clean the grass trimmer thoroughly before storing.
• Store the trimmer in a stable and safe position out of the
reach of children. Keep the trimmer in a dry place where the
temperature is not too hot or too cold.
• When storing the trimmer, do not rest it against the oor.
Hang it by the upper handgrip so that the guard does not
touch anything. If the guard rests against a surface, its
shape and dimensions could be permanently altered, and
could render the machine unsafe to use.
Service and Support
If your Sun Joe® Trimmer Joe TRJ609E electric grass trimmer
requires service or maintenance, please call the
Snow Joe
1-866-SNOWJOE (1-866-766-9563).
®
+ Sun Joe® customer service center at
Model and Serial Numbers
When contacting the company, reordering parts, or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Record the following numbers from the housing or handle of your
new product:
Model #:
T R J 6 0 9 E
Serial #:
Troubleshooting
If your tool does not seem to operate properly, follow the
instructions below. If these troubleshooting tips do not solve
the problem, contact your authorized Snow Joe
dealer or call the Snow Joe
center at 1-866-SNOWJOE (1-866-766-9563).
• Unplug the tool before checking or inspecting it.
®
+ Sun Joe® customer service
Tool runs slowly
• Check that the spool housing rotates freely.
Carefully clean it if necessary.
• Check that the cutting line does not protrude. If it does,
cut it o so that it just reaches the line trimming blade.
Bump line feed does not work
• Keep the tabs depressed and remove the spool cover
from the housing.
• Pull the cutting line until it reaches the trimming blade.
If insucient cutting line is left on the spool, install a
new spool of cutting line as instructed.
• Align the tabs on the spool cover with the holes in
the housing.
• Push the cover onto the housing until it snaps securely
into place.
• If the cutting line protrudes beyond the trimming blade, cut
it o so that it just reaches the blade.
®
+ Sun Joe®
11
Accessories
WARNING! ALWAYS use only authorized Snow Joe
m
replacement parts or accessories that are not intended for use with this electric grass trimmer. Contact Snow Joe
if you are unsure whether it is safe to use a particular replacement part or accessory with your electric grass trimmer. The use of
any other attachment or accessory can be dangerous and could cause injury or mechanical damage.
®
+ Sun Joe® replacement parts and accessories. NEVER use
®
+ Sun Joe®
ModelAccessories Item
1
Dual-Line Pre-Wound Spool
2
Snow Joe
14-gauge 50-foot extension cord with
lighted end
®
+ Sun Joe® Power Joe SJTW-A
TRJ609ERS
PJEXT50-B
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe
changes. Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe
service center at 1-866-SNOWJOE (1-866-766-9563).
®
+ Sun Joe® to provide notice of such
®
+ Sun Joe® customer
12
NOTES
13
NOTES
14
SNOW JOE® + SUN JOE® CUSTOMER PROMISE
ABOVE ALL ELSE, Snow Joe® + Sun Joe® are dedicated to you, our customer. We strive to make your experience
as pleasant as possible. Unfortunately, there are times when a product does not work or breaks under normal
operating conditions. We think it’s important that you know what you can expect from us. That’s why we created
the Snow Joe® + Sun Joe® promise.
OUR PROMISE: Snow Joe® + Sun Joe® warrant new products for two years from the date of purchase. If your product
does not work, or there’s an issue with a specic part, we will x this by either sending you a free replacement part or
by sending you a new or comparable product at no charge. How cool is that! Before you know it, you’ll be back in
action cutting, sawing, mowing, washing and…?
GENERAL CONDITIONS:
®
Snow Joe
+ Sun Joe® operating under Snow Joe®, LLC warrants
this new product to the original purchaser for two years against
defects in material or workmanship when used for normal
residential purposes. If a replacement part or product is needed,
it will be sent free of charge to the original purchaser except as
noted below.
The duration of this warranty applies only if the product is put
to personal use around the household. If the product is put to
any business, commercial or industrial use or is rented or leased,
then the duration of this warranty is 90 days from the date of
original purchase. It is the owner’s responsibility to correctly
perform all maintenance and minor adjustments explained in
the owner’s manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit
snowjoe.com/help or email us at help@snowjoe.com for
instructions. Please be sure to register your unit beforehand to
speed up this process. Certain products may require a serial
number, typically found on the decal axed to the housing
or guard of your product. All products require a valid proof
of purchase.
EXCLUSIONS:
• Wearing parts like belts, augers, chains and tines are
not covered under this warranty. Wearing parts can be
purchased at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563).
• Batteries are covered in full for 90-days from the date of
purchase.
Snow Joe® + Sun Joe® may from time to time change the design
of its products. Nothing contained in this warranty shall be
®
construed as obligating Snow Joe
+ Sun Joe® to incorporate
such design changes into previously manufactured products, nor
shall such changes be construed as an admission that previous
designs were defective.
This warranty is intended to cover product defects only.
®
Snow Joe
, LLC is not liable for indirect, incidental or
consequential damages in connection with the use or misuse of
®
the Snow Joe
+ Sun Joe® products covered by this warranty.
This warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment or service
during reasonable periods of malfunction or non-use of this
product while waiting for a replacement part or unit under this
warranty. Some states do not allow exclusions of incidental or
consequential damages so the above exclusions may not apply
in all states. This warranty may give you specic legal rights in
your state.
HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 6PM EST.
You can reach us at 1-866-SNOWJOE (1-866-766-9563), online
at snowjoe.com, via email at help@snowjoe.com or tweet us
@snowjoe.
EXPORTS:
®
Customers who have purchased Snow Joe
+ Sun Joe®
products exported from the United States and Canada should
®
contact their Snow Joe
+ Sun Joe® distributor (dealer) to obtain
information applicable to your country, province or state. If for
any reason, you are not satised with the distributor’s service,
or if you have diculty obtaining warranty information, contact
®
your Snow Joe
+ Sun Joe® seller. If in the event your eorts are
unsatisfactory, please reach out to us directly.
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snowjoe.com
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