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12.5-AMP 1500-WATT INFRARED
QUARTZ HEATER
Model SJQH1500-DO
A Division of Snow Joe®, LLC
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Any electrical appliance can be dangerous if used incorrectly.
Some of the safety precautions given in this manual apply
generally to many appliances. Other warnings are specic to
the use of this infrared heater.
General Safety WARNINGS!
When using this electric unit, basic safety precautions
should always be followed to reduce the risk of re,
electric shock, and injury to persons, including the
following:
mWARNING!
• Read all instructions before using the heater.
• DO NOT plug the heater into any other cord-connected
device such as: power strip, surge protector, multiple
outlet adapter, grounding adapter, outlet-type air
fresheners, or extension cords. Plug into a 3-prong, 120V,
15 amp or higher grounded circuit receptacle only.
• DO NOT plug the heater into a loose tting or broken
receptacle.
• DO NOT alter the heater's design; doing so will void the
warranty.
• DO NOT block the front or rear of the heater.
• DO NOT place anything directly in front of the heater.
• DO NOT cover the unit, as this may block air ow and
cause the heater to malfunction.
• DO NOT use the heater outdoors or for heating
construction sites.
• This heater is not intended for use in bathrooms, laundry
areas, and similar damp or humid indoor locations. Never
place the heater where it may fall into a bathtub or other
water container.
• DO NOT force the lter to dry using any alternative
methods when performing lter maintenance; any method
other than air drying could damage the lter.
• DO NOT run the power cord under carpeting.
• DO NOT cover the power cord with throw rugs, runners,
or similar covers. Arrange the cord away from trac areas
where it will not be tripped over.
Form No. SJ-SJQH1500-DO-880E-M
OPERATOR’S MANUAL
• DO NOT insert or allow foreign objects to enter any
ventilation or exhaust opening, as this may cause an
electric shock or re, or may damage the heater.
• DO NOT use in areas where gasoline, paint, or ammable
liquids are used or stored; the heater has hot parts that
could ignite such liquids.
• The heater is hot when in use. To avoid burns, DO NOT let
bare skin touch hot surfaces.
• DO NOT operate any heater with a damaged cord or plug,
or after the heater malfunctions, has been dropped, or has
been damaged in any manner. For service and/or repair,
contact your authorized Snow Joe
call the Snow Joe
1-866-SNOWJOE (1-866-766-9563).
• To disconnect the heater, rst turn the power o, then
remove the plug from the outlet.
• To prevent a possible re, DO NOT block air intakes or
exhausts in any manner. Do not use on soft surfaces, such
as a bed, where openings may become blocked.
• Use this heater only as described in this manual. Any
other use may cause re, electric shock, or injury to
persons.
• DO NOT use this heater in or around a bathtub, shower, or
swimming pool.
®
+ Sun Joe® customer service center at
®
+ Sun Joe® dealer or
Suggestions for Best Performance
To use the heater most eciently, a minimum of 30% relative
humidity should be maintained, which is fairly standard in most
homes. If you are unsure of humidity level, you can purchase a
hygrometer rather inexpensively at most any hardware store.
NOTE: If you do not have a humidier and need to increase
the humidity level in your house, you can bring a pot of water
to a boil and allow most of the water to evaporate into the air.
The added humidity that this introduces to the room will allow
the infrared heater to more eectively heat your home.
• If using the heater in a room with a bare concrete oor,
you should place the heater no less than 3 feet above the
oor, and in a secure location where it will not fall. Bare
concrete oors tend to absorb the heat.
• Place the heater in a room where the most time is spent
during non-sleep hours, such as the family den. Set your
central heating system a few degrees lower than normal
(typically 3 to 5 degrees), and let your infrared heater
warm the room.
• If using the heater in a very large room, try placing it near
the center of the room.
© 2015 by Snow Joe®, LLC
All rights reserved. Original instructions.
SAVE THESE INSTRUCTIONS
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GROUNDING METHOD
(A)
(C)
AA210
(B)
METAL SCREW
COVER OF GROUNDED
OUTLET BOX
ADAPTER
GROUNDING
PIN
GROUNDING
MEANS
• If you are using the heater in a dusty or dirty environment,
the lter on the back of the heater should be cleaned more
often than the recommended once-a-month.
• Do not place the heater in rooms that are high airexchange rooms. For example, if your kitchen door is
opened 20 times per day, and it is 20 degrees Fahrenheit
outside, do not place the heater in the kitchen.
• If the heater is placed in a basement or closed-o area,
the vents to the central heating system should be closed
in that area to maximize the heater's performance and
reduce air exchange.
Electrical Safety
m
WARNING! This heater has a voltage rating of 120
volts. It comes with a grounded (3 prong) plug. The grounded
plug must be used with a grounded outlet. Do not use an
adapter in a 2-slot wall outlet unless the ground plug of the
adapter properly connects to a building ground. Using heater
without properly grounded outlet or adapter could result in an
electric shock hazard.
The cord has a plug as shown in A in the gure below. An
adapter as shown in C is available for connecting three-blade
grounding-type plugs to two-slot receptacles. The grounding
lug extending from the adapter must be connected to a
permanent ground such as a properly grounding outlet box
as shown in B. The adapter should not be used if a three-slot
grounded receptacle is available.
mWARNING! It is normal for the power cord to feel
warm to the touch; however, a loose t between the outlet and
the plug may cause overheating of the plug. If this occurs, try
inserting the plug into a dierent outlet. Contact a qualied
electrician to inspect the original outlet for damage.
Overheat Safety Feature
This heater is equipped with an overheat safety feature. When
the heater’s internal components reach a certain temperature
that could cause overheating or possible re, the heater will
automatically shut o.
1. Always check that the power supply corresponds to the
voltage on the rating plate.
2. Always plug heaters directly into a wall outlet/receptacle;
never use with an extension cord or relocatable power tap
(outlet/power strip).
3. To avoid re or shock hazard, plug the unit directly into a
120 V AC electrical outlet.
4. Connect to properly grounded outlets only.
5. Do not touch electrical plugs with wet hands.
6. Do not run the cord under carpeting and do not cover
the cord with throw rugs, runners, or similar coverings.
Arrange the cord away from trac areas where it will not
be tripped over.
7. Immediately replace and dispose of damaged wires
and plugs.
8. This heater includes an overheat protection system that
shuts o the heater when parts of the heater are getting
excessively hot. If the heater shuts o, immediately turn
the heater OFF and inspect for any objects, on or adjacent
to the heater, which may cause high temperatures. DO
NOT OPERATE THE HEATER UNTIL IT IS RESET. To
reset the heater, turn OFF the main power switch, unplug
it from the electrical outlet, and wait ve to ten minutes
for the unit to cool down before plugging it back in and
turning the heater on.
9. Always unplug the heater when it is not in use.
10. Do not abuse the cord – Never carry the appliance by its
cord or yank it to disconnect it from the receptacle. Keep
the cord away from heat, oil, and sharp edges.
11. It is normal for the heater’s plug and cord to feel warm
to the touch. A plug or cord which becomes hot to the
touch or becomes distorted in shape may be the result of
a worn electric outlet. Worn outlets or receptacles should
be replaced prior to further use of the heater. Plugging this
heater into a worn outlet may result in overheating of the
power cord or re.
12. Make sure the plug is fully inserted into an appropriate
receptacle. Be mindful that receptacles also deteriorate
due to aging and continuous use. Check periodically
for signs of overheating or deformations of the plug. If
any overheating or deformation occurs, immediately
discontinue using the heater and contact your authorized
Snow Joe
Sun Joe
(1-866-766-9563).
13. Check your heater cord and plug connections. Faulty wall
outlet connections or loose plugs can cause the outlets
or plug to overheat. During use, please check frequently
to determine if your plug outlet or faceplate is HOT! If
so, discontinue using the heater and/or have a qualied
electrician to check and replace the faulty outlet(s).
2
®
+ Sun Joe® dealer or call the Snow Joe® +
®
customer service center at 1-866-SNOWJOE
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Introduction
The heater utilizes the latest infrared heat technology. It
provides a safe, convenient, clean and economical way
to distribute heat throughout your home or oce without
producing deadly fumes or monoxide gases.
The heater is constructed of a wood housing. It is equipped
with locking nylon caster wheels for easy mobility. The highly
ecient air lter can be maintained and cleaned by simply
vacuuming or blowing clean with an air compressor. Do not get
charcoal lters wet.
What is infrared heat and how does it
work?
Infrared heat uses a shorter wave length and is able to
penetrate solid objects. By doing so, such objects in the room
then give o heat. Instead of just heating the air around you,
infrared heat will warm any object that it makes contact with;
including your body.
Comfort levels and therapeutic benets
of infrared heat
The infrared heater will heat a room evenly from oor to ceiling;
even rooms with high ceilings are not a problem. There is no
need for a separate fan to circulate the heat in the room. The
heater is a true infrared heating system that contains four
infrared heating elements.
The infrared heat penetrates the body and warms it faster than
a conventional heater. A typical room that is at 68 degrees
that is heated with true far infrared heat will feel more like 72
degrees. Therefore, if you set the house thermostat back 4 to
5 degrees, you will experience the same comfort level as a 72
degree room while using less energy to keep you warm.
The infrared heater also sterilizes the air that passes through
it. When the air enters through the back of the heater, the
four infrared heating elements heat the air to a temperature
between 180 and 200 degrees. As a result of the hightemperature, germs and other airborne pests are eliminated!
Most homes have the heating and air conditioning using
the same air ducts. These ducts accumulate dust, bacteria,
mold, germs, and other contaminants. If not cleaned properly,
this can cause allergies and respiratory problems, and may
adversely aect people with asthma as well. Since the infrared
heater has no ductwork, there is no place for bacteria, mold,
dust, or pollen to accumulate.
the most cost-eective and ecient heating systems for your
home. The infrared heater's heating design is much quieter
than oil-based or baseboard heaters. The fan noise in the
heater is about half the decibel level of other conventional
heaters.
The patented quartz heating elements in the heater are
designed to last about 20,000 hours.
The internal electronic thermostat allows the heater to stay
accurate. Simply set the heater to your desired comfort
level, sit back, and enjoy a warm, comfortable, and cozy
environment.
Energy-saving benets and other
amenities
Due to their shorter wave length, infrared heat waves are
transferred rapidly throughout the room. The results are
impressive; it requires less energy to heat the room evenly!
As a supplemental heat source, the infrared heater is one of
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Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all
instructions on the machine before attempting to assemble and operate.
Symbols SymbolsDescriptions Descriptions
READ THE OPERATOR'S
MANUAL(S) – Read, understand
and follow all instructions in the
user manual(s) before attempting
to assemble and operate.
Do not use the infrared heater
if there is a risk of liquid falling
onto the unit.
SAFETY ALERT – Indicates a
precaution, a warning or a danger.
Do not use the infrared heater if the
power cable is frayed or cut.
Do not use the infrared heater
when small children may be left
unattended.
Do not use the infrared heater on a
slope or uneven surface.
Do not use the infrared heater in
close proximity to another heat
source.
Do not use the infrared heater
outdoors or in areas exposed to
outdoor weather.
Do not use the infrared heater
in or near any permanently wet
environment.
Do not use the infrared heater in
conjunction with any extension
cords or surge protectors.
Do not use the infrared heater
where the power cable is in danger
of damage.
Do not use the infrared heater where
it may be exposed to chemicals or
ammable materials.
Do not disassemble; this product
is not made for DIY repair.
Do not use the infrared heater
where there is a risk of damage
by foreign objects.
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Know Your Infrared Heater
Read the owner’s manual and safety instructions carefully before operating the infrared heater. Compare the illustration below to
the infrared heater in order to familiarize yourself with the location of the various controls and adjustments. Save this manual for
future reference.
1. Air outlet
2. Control panel
3. Front panel
4. Main power switch
5. Air intake/Charcoal lter/Filter screen
6. Locking caster wheels
7. Appliance cord
8. High/low temperature indicator light
9. Fahrenheit/Celsius indicator light
10. ON/OFF power button
11. Timer button
12. Digital display
13. Temperature/timer UP button
14. Temperature/timer DOWN button
15. Remote control
16. Delay start button
17. High/low power button
1
ºC
H
ºF
L
DOWN
UP
TIMER
POWER
H/L
2
4
3
7
UP UP
5
6
8 9
10
Technical Data
Carbinet Color Dark oak
Rated Voltage 120 V ~ 60 Hz
Power 12.5 A
Power Cord 6 ft (1.8 m)/14 gauge
Power Consumption 1500 W
Output Rating 5600 BTU
Heat System 4 quartz infrared
heating elements
Coverage (max) 800 ft
2
Hº C
L
POWER
TIMER UP DOWN
13
ºF
11
14
HL
1311 12 14
15
16
10
17
Temperature Range 50ºF to 86ºF (10ºC to 30ºC)
Temperature Display Digital (with timer function)
Thermostat Electronic analog
Safety Cut O Switch Automatic
Diusion Coil Stainless-steel
Heating Chamber Copper-lined
Fan Noise Level 40 dB
Remote Control Yes
Weight 24 lbs (11 kg)
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Unpacking
Fig. 2
Function display
Carton Contents
• Infrared heater
• Remote control
• Manual with registration card
1. Carefully remove the infrared heater and check to see that
all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you nd damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe
®
+ Sun Joe® customer service center at
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use the infrared heater.
The packaging is made of recyclable materials. Properly
dispose of these materials in accordance with local
regulations or save the packaging for long-term product
storage.
IMPORTANT! The equipment and packaging material are not
toys. Do not let children play with plastic bags, foils, or small
parts. These items can be swallowed and pose a suocation
risk!
Operation
NOTE: “ ” and “ ” buttons are on both the control panel
and remote control.
HºC
L
POWER
TIMERUP DOWN
Remote control
3. By pressing both the “
HL
” and “ ” buttons at the
ºF
same time on the front control panel, you can switch the
temperature format between Fahrenheit (ºF) and Celsius
(ºC) (Fig. 3).
Fig. 3
Press the buttons “ ” and “ ”
buttons at the same time
1. Plug the power cord directly into a conventional 120 V
15 amp outlet and press the main power switch on the
rear of the infrared heater (Fig. 1).
Fig. 1
UP UP
Main power
switch
2. Then press the “
the remote to start the unit. The LED display will show the
default value as 72°F (22°C). By pressing the “
” button, you will choose the desired temperature. The
temperature range is 50°F – 86°F (10°C – 30°C) (Fig. 2).
” button on the front control panel or on
” or “
HºC
POWER
POWER
4. By pressing the “
L
TIMER
Fahrenheit (ºF)
Celsius (ºC)
HºC
L
TIMERUP DOWN
” button, the LED display will switch
ºF
UP DOWN
ºF
from the temperature setting to the timer shut-o setting
and begin to blink the default timer "--", which means that
the timer is not activated and the heater will run until shut
o. If you press the “
” button again, the screen will
display "02", which is 2 hours. The timer will increase 2
hours on each pressing of the “
” button. The maximum
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timer shut-o is 24 hours. When it reaches 24 hours, the
screen will return to "--" and the timer setting will not be
active. If you do not press “
” or “ ” within ve (5)
seconds after you set the timer, the timer status will switch
back to the ambient temperature status (Fig. 4).
Fig. 4
Fig. 5
HºC
L
ºF
HºC
L
POWER
POWER
TIMER
5 seconds later the value
switches to ambient temperature
HºC
L
TIMERUP DOWN
5. By pressing both the “
” and “ ” button on the front
ºF
UP DOWN
ºF
control panel, it will turn to high or low power.
6. By pressing both the “
” and “ ” button on the front
control panel, it will turn to setting temperature or ambient
temperature.
7. The heater will turn o by pressing the “
” button on
the front control panel. DO NOT TURN OFF THE MAIN
POWER SWITCH ON THE REAR OF THE HEATER OR
UNPLUG THE HEATER UNTIL THE FAN SHUTS DOWN.
If the heater is still in the TIMER function, there will be ve
(5) seconds sound alert to let you know that the timer has
been cancelled. If no actions are taken, the heater will
shut o.
8. If the quartz heater gets damaged, the LED will display
“E1”
9. If the temperature system breaks, the LED will display
"E2". An alarm will sound and the heater will stop working.
10. If the temperature is more than 98ºF (37°C), the LED will
display "E3". An alarm will sound and the heater will stop
working.
POWER
POWER
TIMER
5 seconds later the screen will display “F”
HºC
L
TIMERUP DOWN
UP DOWN
ºF
Temperature Sync Calibration (Fig. 6)
1. By pressing both “ ” and “ ” button on the front
control panel, the LED display will blink one second of
“00”. Without any operating within ve (5) seconds, the
LED displays the setting temperature.
2. The temperature sync calibration range is -9°F/C to
+9°F/C, which allows for adjustments in the dierence
between the heater's thermostat reading and the actual
room temperature. Once you set adjustment, it will
automatically save the calibration amount after 5 seconds.
3. After powering o, the calibrated temperature will not be
saved and the default value "00" will be displayed. By
pressing “
temperature range each time you power on the unit, as
needed.
Fig. 6
” and “ ”, you can adjust the calibration
HºC
POWER
L
TIMER
ºF
UP DOWN
Delay Start (Fig. 5)
1. With the main power switch ON but the heater OFF, by
pressing the “
representing 2 hours; pressing “
the delay start by 2 hours increments to a maximum delay
start of 12 hours. When the setting reaches "12", the
screen will cycle back to "02" and you will restart the time
setting. If you do not press “
seconds, the screen will display “F”.
” button, the screen will display "02"
” or “ ” within ve (5)
” or “ ” will increase
Press “ ” and “ ” button
HºC
POWER
L
TIMERUP DOWN
ºF
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Recommendations For Maximum
Performance
1. Be sure not to place the heater in an area where the air
ow or air movement is too strong.
2. Direct the outow towards the center of the room and not
against a solid structure (e.g. a wall or piece of furniture);
for larger areas, place the heater within a central location.
3. The infrared heater is designed for maximum eciency in
the 68°F (20°C) to 74°F (23°C) range. This is because of
the ambient air moving in and out of the heater constantly.
4. It is not recommended to operate the heater in areas
exposed to non-insulated concrete or metal walls.
5. If the heater lters become dirty or dusty, they must be
cleaned for the heater to operate at it maximum eciency.
1. Batteries vary according to device. Consult your manual
for specic information.
2. Install only new batteries of the same type in your product
(where applicable).
3. Failure to insert batteries in the correct polarity, as
indicated in the battery compartment or manual, may
shorten the life of the batteries or cause batteries to leak.
4. Do not mix old and new batteries.
5. Do not mix Alkaline, Standard (Carbon-Zinc) or
Rechargeable (Nickel Cadmium, Nickel Metal Hydride, or
Lithium-Ion) batteries.
6. Do not dispose of batteries in re.
7. Batteries should be recycled or disposed of as per state
and local guidelines.
Care, Maintenance + Storage
Before care or maintenance is applied, always unplug the cord
from the receptacle. The cabinet housing can be wiped down
with water and a damp cloth or with furniture polish. The heater
has a washable air lter screen that should be cleaned regularly
to ensure maximum performance. Once the charcoal lter is
removed from the lter screen frame, run warm water through
and over the lter screen to remove dirt and dust. Shake all
residual water from the lter screen, lay it out on a at surface
to dry, and then replace it back in the heater after you have
reinserted the charcoal lter.
NOTE: DO NOT GET CHARCOAL FILTER WET. Clean gently
with compressed air, or a handheld vacuum for a more
thorough cleaning.
If the heater is not going to be used for an extended period
of time, it can be stored away. Make sure the power is turned
o and the cord is unplugged from the receptacle. Wrap the
cord around the handle on the rear of the heater then cover it
to prevent the accumulation of dust particles. You may want
to repack it back in its original carton and always store in a dry
and dust free environment.
NOTE: You may want to clean the lter prior to storing the
heater away so that it is ready for operation the next time.
Service + Support
If your Snow Joe® Glo SJQH1500-DO infrared heater requires
service or maintenance, please call the Snow Joe
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
®
+ Sun Joe®
Model + Serial Numbers
When contacting Snow Joe® + Sun Joe®, reordering parts,
or arranging service, you will need to provide the model and
serial numbers, which can be found on the decal located on
the housing of the unit. Copy these numbers into the space
provided below.
Record the following numbers from the housing or handle of your
new product:
S J Q H 1 5 0 0 - D O
Model #:
Serial #:
Battery Caution +
Disposal Information
Always dispose of the batteries in your remote control
according to federal, state and local regulations.
mCAUTION! Even discharged battery packs contain
some energy. Before disposing, use electrical tape to cover
the terminals to prevent the battery pack from shorting, which
could cause a re or explosion.
mWARNING! To reduce the risk of injury or explosion,
never burn or incinerate a battery pack even if it is damaged,
dead or completely discharged. When burned, toxic fumes and
materials are emitted into the surrounding atmosphere.
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Troubleshooting
Problem Solution
• The heat emitter is broken or damaged.
• The control panel is not responding, the temperature
reading is above 85ºF (32ºC) or there is burning odor
coming from the portable heater.
• The power cord is damaged.
• The amount of heated air exiting the front of the
heater is reduced.
• The infrared heater will not turn on.
• Please call the Snow Joe
®
+ Sun Joe® customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance. Do not attempt to operate the infrared
heater as this may cause electric shock, re, and/or
injury.
• Check the electrostatic and charcoal lters to make
sure they are free of dust and dirt. Also check the front
grill and rear air intake to make sure it is not being
blocked by any kind of debris.
• Please call the Snow Joe
®
+ Sun Joe® customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for further troubleshooting as problem could be caused
by an element/elements being burnt out.
• Test your outlet to make sure it has power. You can do
this by plugging in another appliance and turning the
appliance on.
• Check the LED display to see if it is ashing. If this is
the case, press the POWER button to turn o the timer
and resume normal operation of the infrared heater.
• Check the main power switch to see if it is lighting
up. If the outlet does have power, the LED display is
not ashing, or the main power switch is not lighting
up, please call the Snow Joe
®
+ Sun Joe® customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for further troubleshooting.
• The infrared heater continues to operate even
when the main power switch is turned o.
• The control panel displays no temperature or
timer.
• Do not unplug. The infrared heater has a fan that will
continue to operate even when the main power switch
is turned o. This fan continues to run in order to cool
down the infrared heater. Once the fan stops running,
you can unplug the infrared heater.
• Check to make sure the power cord is not damaged
and it is plugged in, and the outlet has power.
• Check to make sure the control panel is not damaged;
if the control panel display continues to be inoperable,
please call the Snow Joe
®
+ Sun Joe® customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance.
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Problem Solution
• The control panel is displaying a temperature
and timer, but the infrared heater does not
operate.
• The heat emitter is functioning and the air
outow is working, but the temperature display
on the LED panel does not increase.
• The display is showing "Er". This error code
means the heating system is not working
correctly.
• The infrared heater will run for a period of time
and then start beeping. It shuts o automatically.
• The signal cable or other relevant plugs may have
become disconnected. Please call the Snow Joe
Sun Joe
®
customer service center at 1-866-SNOWJOE
®
+
(1-866-766-9563) for assistance.
• The temperature sensor may be damaged or has
become disconnected. Please call the Snow Joe
Sun Joe
®
customer service center at 1-866-SNOWJOE
®
+
(1-866-766-9563) immediately for assistance.
• Contact Snow Joe® + Sun Joe® customer service
center at 1-866-SNOWJOE (1-866-766-9563)
immediately. Do not attempt to operate the infrared
heater as this may cause electric shock, re, and/or
injury.
• Some units may not have been set back to the default
timer during the test in production. When the set
timer reaches to the end of the timer cycle, it will start
beeping and then shut o the power. You may need to
restart the infrared heater and set on the timer again or
cancel the previous setting.
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SNOW JOE® + SUN JOE® CUSTOMER PROMISE
ABOVE ALL ELSE, Snow Joe® + Sun Joe® are dedicated to you, our customer. We strive to make your experience
as pleasant as possible. Unfortunately, there are times when a product does not work or breaks under normal
operating conditions. We think it’s important that you know what you can expect from us. That’s why we created
the Snow Joe® + Sun Joe® promise.
OUR PROMISE: Snow Joe® + Sun Joe® warrant new products for two years from the date of purchase. If your product
does not work, or there’s an issue with a specic part, we will x this by either sending you a free replacement part or
by sending you a new or comparable product at no charge. How cool is that! Before you know it, you’ll be back in
action cutting, sawing, mowing, washing and…?
GENERAL CONDITIONS:
®
Snow Joe
+ Sun Joe® operating under Snow Joe®, LLC warrants
this new product to the original purchaser for two years against
defects in material or workmanship when used for normal
residential purposes. If a replacement part or product is needed,
it will be sent free of charge to the original purchaser except as
noted below.
The duration of this warranty applies only if the product is put
to personal use around the household. If the product is put to
any business, commercial or industrial use or is rented or leased,
then the duration of this warranty is 90 days from the date of
original purchase. It is the owner’s responsibility to correctly
perform all maintenance and minor adjustments explained in
the owner’s manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit
snowjoe.com/help or email us at help@snowjoe.com for
instructions. Please be sure to register your unit beforehand to
speed up this process. Certain products may require a serial
number, typically found on the decal axed to the housing
or guard of your product. All products require a valid proof
of purchase.
EXCLUSIONS:
• Wearing parts like belts, augers, chains and tines are
not covered under this warranty. Wearing parts can be
purchased at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563).
• Batteries are covered in full for 90-days from the date of
purchase.
Snow Joe® + Sun Joe® may from time to time change the design
of its products. Nothing contained in this warranty shall be
®
construed as obligating Snow Joe
+ Sun Joe® to incorporate
such design changes into previously manufactured products, nor
shall such changes be construed as an admission that previous
designs were defective.
This warranty is intended to cover product defects only.
®
Snow Joe
, LLC is not liable for indirect, incidental or
consequential damages in connection with the use or misuse of
®
the Snow Joe
+ Sun Joe® products covered by this warranty.
This warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment or service
during reasonable periods of malfunction or non-use of this
product while waiting for a replacement part or unit under this
warranty. Some states do not allow exclusions of incidental or
consequential damages so the above exclusions may not apply
in all states. This warranty may give you specic legal rights in
your state.
HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 6PM EST.
You can reach us at 1-866-SNOWJOE (1-866-766-9563), online
at snowjoe.com, via email at help@snowjoe.com or tweet us
@snowjoe.
EXPORTS:
®
Customers who have purchased Snow Joe
+ Sun Joe®
products exported from the United States and Canada should
®
contact their Snow Joe
+ Sun Joe® distributor (dealer) to obtain
information applicable to your country, province or state. If for
any reason, you are not satised with the distributor’s service,
or if you have diculty obtaining warranty information, contact
®
your Snow Joe
+ Sun Joe® seller. If in the event your eorts are
unsatisfactory, please reach out to us directly.
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