R
CORDLESS SNOW SHOVEL
24V MAX* | 5.0 Ah | 11-INCH
OPERATOR’S MANUAL
A Division of Snow Joe
®
, LLC Model 24V-SS11-XR Form No. SJ-24V-SS11-XR-880E-M
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Read all instructions before using this cordless snow shovel.
Basic safety precautions should always be followed to reduce
the risk of re, electric shock and personal injury.
General Safety WARNINGS!
You and any other operator of this snow shovel must read,
understand and follow these instructions in their entirety, and
should reread them at the start of each snow season. Failure
to follow these instructions may result in ELECTRIC SHOCK,
FIRE and/or serious PERSONAL INJURY.
Notice the personal safety alert symbol
manual to draw your attention to a WARNING given along
with the particular operating instruction. This means that
the operation requires special ATTENTION, CAUTION and
AWARENESS.
1. Keep work area clean and well lit – Cluttered, dark areas
invite accidents.
2. Use the right product – Do not use this machine for any
job except that for which it is intended.
3. Replacement parts – When servicing this unit, use only
identical replacement parts. Replace or repair damaged
cord immediately on the charger.
Do not use on gravel surfaces unless the snow shovel
is adjusted for such surfaces in accordance with the
operator’s manual.
4. Keep children, bystanders and pets away – All
spectators, including pets, should be kept a safe distance
away from the work area.
5. Dress properly – Do not wear loose articles of clothing or
jewelry. They can become caught in moving parts. Wear
rubber boots.
6. Avoid accidental starting – Make sure the safety
switch and the trigger switch are in the o position
before inserting the battery in the unit. Do not carry the
cordless snow shovel with the safety switch and the
trigger switch engaged.
7. Moving parts – Keep hands and feet away from moving
parts. Keep guards in place and in proper working order.
m used in this
8.
mCAUTION! Exercise caution to avoid slipping or falling.
Wear protective footwear that will protect your feet and
improve your footing on slippery surfaces.
9. Use safety glasses – Also use safety footwear, snugtting clothing, protective gloves, hearing and head
protection.
10. Stay alert – Watch what you are doing. Use common
sense. Do not operate the cordless snow shovel when you
are tired or under the inuence of alcohol or drugs.
11. Do not force the tool – It will perform better with less
likelihood of personal or mechanical injury if it is used at
the rate for which it was designed.
12. Do not overreach – Keep proper footing and balance at
all times.
13. If the cordless snow shovel strikes a foreign object, follow
these steps:
• Stop the cordless snow shovel. Remove the battery.
• Inspect for damage.
• Repair any damage before restarting and operating
the snow shovel.
14. Disconnect the tool – Turn o the power switch and
remove the battery when it is not in use, before servicing
it, when changing accessories and when performing any
other maintenance task.
15. Store idle tool indoors – When not in use, the cordless
snow shovel should be stored indoors in a dry, locked
place out of the reach of children.
16. Maintain the cordless snow shovel with care – Follow
the applicable maintenance instructions for replacing parts
and changing accessories. Lubrication is not required.
mThis is the safety alert symbol. It is used to alert
you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid
possible injury or death.
Improperly using or maintaining this cordless snow
shovel could result in injury or death. To reduce
this potential, comply with the following safety
instructions.
© 2020 by Snow Joe®, LLC
All rights reserved. Original instructions.
SAVE THESE INSTRUCTIONS
1
This cordless snow shovel can amputate hands and
feet if used incorrectly. It can also pick up foreign
objects, which can become dangerous projectiles
when thrown into the air. Failure to observe the
following safety instructions could result in serious
personal injury.
Training
• Read, understand and follow all instructions on the machine
and in the manual before operating this unit. Thoroughly
familiarize yourself with the controls and the proper use of
the equipment. Know how to stop the unit and disengage
the controls quickly.
• Children should never be allowed access to the equipment.
Adults should never operate the equipment without
carefully reading and understanding these instructions.
• Keep the area of operation clear of all persons, particularly
small children and pets.
• Exercise caution to avoid slipping or falling.
Preparation
• Thoroughly inspect the area where the equipment is to be
used and remove all doormats, sleds, boards, wires and
other foreign objects.
• Do not operate the equipment without wearing adequate
winter garments. Avoid loose tting articles of clothing that
can become caught in moving parts. Wear footwear that will
improve footing on slippery surfaces.
• Do not attempt to clear snow from a gravel or crushed
rock surface. This product is intended for use only on
paved surfaces.
• Never attempt to make any adjustments while the motor
is running (except when specically recommended by the
manufacturer).
• Always wear safety glasses or eye shields during operation
or while performing an adjustment or repair to protect your
eyes from foreign objects that may be thrown from the
machine.
Operation
• Do not put hands or feet near or under rotating parts. Keep
clear of the discharge opening at all times.
• Exercise extreme caution when operating on or crossing
gravel drives, walks or roads. Stay alert for hidden hazards
or trac.
• After striking a foreign object, stop the motor. Thoroughly
inspect the cordless snow shovel for any damage, and
repair the damage before restarting and operating the
cordless snow shovel.
• If the unit should start to vibrate abnormally, stop the motor
and check the unit immediately to ascertain the cause.
Vibration is generally a sign of trouble.
• Stop the motor and remove the battery whenever you leave
the operating position, when transporting the unit, before
unclogging the rotor blade housing and when making any
repairs, adjustments or inspections to the unit.
• When cleaning, repairing or inspecting the cordless snow
shovel, make sure that all moving parts have come to a
complete stop before beginning work.
• Exercise extreme caution when operating on slopes.
• Never operate the cordless snow shovel without proper
guards and other safety devices in place and in proper
working order.
• Never direct the discharge toward people or areas where
property damage can occur. Keep children, pets and other
bystanders away from the work area.
• Do not overload the machine capacity by attempting to
clear snow at too fast a rate.
• Look behind and use care when backing up with the
cordless snow shovel.
• Never operate the cordless snow shovel without good
visibility or light. Always be sure of your footing, and keep
a rm hold on the handles. Walk, never run, with the unit.
Clearing a Clogged Rotor Housing
Hand contact with the rotating rotor blades inside the rotor
housing is the most common cause of injury associated
with cordless snow shovels. Never use your hands to clear a
clogged rotor housing.
To clear the rotor housing:
• Shut the motor o and remove the battery.
• Wait 10 seconds to be sure the rotor blades have come to a
complete stop.
• Always use a clean-out tool, not your hands, to free the
rotating blades.
Maintenance and Storage
• Check all fasteners at frequent intervals for proper tightness
to ensure that the equipment is in safe working condition.
• Always refer to the operator's manual for important details,
such as how to properly store your cordless snow shovel
for an extended period of time.
• Maintain or replace safety and instruction labels as needed.
• Run the machine a few minutes after throwing snow to
prevent the rotor blades from freezing.
2
Battery + Charger
Safety Instructions
We pay a great deal of attention to the design of every battery
pack to ensure that we supply you with batteries that are safe,
durable and have a high energy density. The battery cells have
a wide range of safety devices. Each individual cell is initially
formatted and its electrical characteristic curves are recorded.
This data is then used exclusively to be able to assemble the
best possible battery packs.
Despite all the safety precautions, caution must always be
exercised when handling batteries. The following points must
be obeyed at all times to ensure safe use. Safe use can only
be guaranteed if undamaged cells are used. Incorrect handling
of the battery pack can cause cell damage.
IMPORTANT! Analyses conrm that incorrect use and poor
care of high-performance batteries are the main factors
responsible for personal and/or product damage.
mWARNING! Use only approved replacement batteries;
other batteries may damage the cordless snow shovel and
cause it to malfunction, which can lead to serious personal
injury.
mWARNING! Do not use a battery pack or appliance that
is damaged or modied. Damaged or modied batteries may
exhibit unpredictable behavior resulting in re, explosion or risk
of injury.
Do not modify or attempt to repair the appliance or the battery
pack except as indicated in the instructions for use and care.
Have your battery pack serviced by a qualied repair person
using only identical replacement parts. This will ensure that the
safety of the battery pack is maintained.
mCAUTION! To reduce the risk of injury, charge the
iON+ 24V lithium-ion battery pack only in its designated
iON+ 24V lithium-ion charger. Other types of chargers present
risk of re, personal injury and damage. Do not wire a battery
pack to a power supply plug or car cigarette lighter. Such
misuse will permanently disable or damage the battery pack.
• Avoid dangerous environments – Do not charge the
battery pack in rain, snow or in damp or wet locations.
Do not use the battery pack or charger in the presence of
explosive atmospheres (gaseous fumes, dust or ammable
materials) because sparks may be generated when inserting
or removing the battery pack, which could lead to a re.
• Charge in a well-ventilated area – Do not block the
charger vents. Keep them clear to allow for proper
ventilation. Do not allow smoking or open ames near a
charging battery pack. Vented gases may explode.
NOTE: The safe temperature range for the battery is 41°F –
105ºF (5°C – 40.5°C). Do not charge the battery outside in
freezing weather; charge it at room temperature.
• Maintain charger cord – When unplugging the charger, pull
the plug, not the cord, from the receptacle to reduce the
risk of damage to the electrical plug and cord. Never carry
the charger by its cord or yank it by the cord to disconnect
it from the receptacle. Keep the cord away from heat, oil
and sharp edges. Make sure the cord will not be stepped
on, tripped over or subjected to damage or stress when the
charger is in use. Do not use the charger with a damaged
cord or plug. Replace a damaged charger immediately.
• Do not use an extension cord unless it is absolutely
necessary – Using the wrong, damaged or improperly
wired extension cord poses a risk of re and electric shock.
If an extension cord must be used, plug the charger into a
properly wired 16 gauge or larger extension cord with the
female plug matching the male plug on the charger. Make
sure that the extension cord is in good electrical condition.
• Charger 24VCHRG-QC is rated for 120 volt AC only – The
charger must be plugged into an appropriate receptacle.
• Use only recommended attachments – Use of an
attachment not recommended or sold by the battery
charger or battery pack manufacturer may result in risk of
re, electric shock or personal injury.
• Unplug charger when not in use – Make sure to remove
battery packs from unplugged chargers.
mWARNING! To reduce the risk of electric shock,
always unplug the charger before performing any cleaning
or maintenance. Do not allow water to ow into the charger.
Use a Ground Fault Circuit Interrupter (GFCI) to reduce shock
hazards.
• Do not burn or incinerate battery packs – Battery packs
may explode, causing personal injury or damage. Toxic
fumes and materials are created when battery packs are
burned.
• Do not crush, drop or damage battery packs – Do not
use the battery pack or charger if they have sustained a
sharp blow, been dropped, run over or have been damaged
in any way (i.e. pierced with a nail, hit with a hammer,
stepped on, etc.).
• Do not disassemble – Incorrect reassembly may pose
a serious risk of electric shock, re or exposure to toxic
battery chemicals. If the battery or charger are damaged,
contact an authorized Snow Joe
call the Snow Joe
1-866-SNOWJOE (1-866-766-9563) for assistance.
• Battery chemicals cause serious burns – Never let a
damaged battery pack contact the skin, eyes or mouth.
If a damaged battery pack leaks battery chemicals, use
rubber or neoprene gloves to safely dispose of it. If skin
is exposed to battery uids, wash the aected area with
soap and water and rinse with vinegar. If eyes are exposed
to battery chemicals, immediately ush with water for 20
minutes and seek medical attention. Remove and dispose
of contaminated clothing.
• Do not short circuit – A battery pack will short circuit if
a metal object makes a connection between the positive
and negative contacts on the battery pack. Do not place a
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3
battery pack near anything that may cause a short circuit,
such as paper clips, coins, keys, screws, nails and other
metallic objects. A short-circuited battery pack poses a risk
of re and severe personal injury.
• Store your battery pack and charger in a cool, dry
place – Do not store the battery pack or charger where
temperatures may exceed 105ºF (40.5ºC), such as in direct
sunlight or inside a vehicle or metal building during the
summer.
Information about the battery
1. The battery pack supplied with your cordless snow shovel
is only partially charged. The battery pack has to be
charged completely before you use the tool for the
rst time.
2. For optimum battery performance, avoid low discharge
cycles by charging the battery pack frequently.
3. Store the battery pack in a cool place, ideally at 77°F
(25°C) and charged to at least 40%.
4. Lithium-ion batteries are subject to a natural aging
process. The battery pack must be replaced at the latest
when its capacity falls to just 80% of its capacity when
new. Weakened cells in an aged battery pack are no
longer capable of meeting the high power requirements
needed for the proper operation of your snow shovel,
and therefore pose a safety risk.
5. Do not throw battery packs into an open re as this poses
a risk of explosion.
6. Do not ignite the battery pack or expose it to re.
7. Do not exhaustively discharge batteries. Exhaustive
discharge will damage the battery cells. The most
common cause of exhaustive discharge is lengthy storage
or non-use of partially discharged batteries. Stop working
as soon as the performance of the battery falls noticeably
or the electronic protection system triggers. Place the
battery pack in storage only after it has been fully charged.
8. Protect batteries and the tool from overloads. Overloads
will quickly result in overheating and cell damage inside
the battery housing even if this overheating is not
apparent externally.
9. Avoid damage and shocks. Immediately replace batteries
that have been dropped from a height of more than one
meter or those that have been exposed to violent shocks,
even if the housing of the battery pack appears to be
undamaged. The battery cells inside the battery may have
suered serious damage. In such instances, please read
the waste disposal information for proper battery disposal.
10. If the battery pack suers overloading and overheating,
the integrated protective cuto will switch o the
equipment for safety reasons.
IMPORTANT! Do not press the ON/OFF switch any more
if the protective cut-o has been activated. This may
damage the battery pack.
11. Use only original battery packs. The use of other batteries
poses a re risk and may result in injuries or an explosion.
Information about the charger and the
charging process
1. Please check the data marked on the rating plate of the
battery charger. Be sure to connect the battery charger
to a power supply with the voltage marked on the rating
plate. Never connect it to a dierent mains voltage.
2. Protect the battery charger and its cord from damage.
Keep the charger and its cord away from heat, oil and
sharp edges. Have damaged cords repaired without delay
by a qualied technician at an authorized Snow Joe
Sun Joe
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
3. Electrical plugs must match the outlet. Never modify
the plug in any way. Do not use any adapter plugs with
grounded appliances. Unmodied plugs and matching
outlets will reduce the risk of electric shock.
4. Keep the battery charger, battery pack(s) and the cordless
tool out of the reach of children.
5. Do not use the supplied battery charger to charge other
cordless tools.
6. During periods of heavy use, the battery pack will become
warm. Allow the battery pack to cool to room temperature
before inserting it into the charger to recharge.
7. Do not overcharge batteries. Do not exceed the maximum
charging times. These charging times only apply to
discharged batteries. Frequent insertion of a charged or
partially charged battery pack will result in overcharging
and cell damage. Do not leave batteries in the charger for
days on end.
8. Never use or charge batteries if you suspect that it has
been more than 12 months since the last time they were
charged. There is a high probability that the battery pack
has already suered dangerous damage (exhaustive
discharge).
9. Charging batteries at a temperature below 41°F (5°C) will
cause chemical damage to the cells and may cause a re.
10. Do not use batteries that have been exposed to heat
during the charging process, as the battery cells may have
suered dangerous damage.
11. Do not use batteries that have suered curvature or
deformation during the charging process or those that
exhibit other atypical symptoms (gassing, hissing,
cracking, etc.).
12. Never fully discharge the battery pack (maximum
recommended depth of discharge is 80%). A complete
discharge of the battery pack will lead to premature aging
of the battery cells.
®
dealer or call the Snow Joe® + Sun Joe®
®
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4
Protectionfromenvironmentalinuences
1. Wear suitable work clothes. Wear safety goggles.
2. Protect your cordless tool and the battery charger from
moisture and rain. Moisture and rain can cause dangerous
cell damage.
3. Do not use the cordless tool or the battery charger near
vapors and ammable liquids.
4. Use the battery charger and cordless tools only in dry
conditions and at an ambient temperature of 41ºF – 105°F
(5°C – 40.5°C).
5. Do not keep the battery charger in places where the
temperature is liable to reach over 105°F (40.5°C). In
particular, do not leave the battery charger in a car that is
parked in the sunshine.
6. Protect batteries from overheating. Overloads,
overcharging and exposure to direct sunlight will result
in overheating and cell damage. Never charge or work
with batteries that have been overheated – replace them
immediately, if possible.
7. Store the charger and your cordless tool only in dry
locations with an ambient temperature of 41ºF – 105°F
(5°C – 40.5°C). Store your lithium-ion battery pack in a
cool, dry place at a temperature of 77°F (25°C). Protect
the battery pack, charger and cordless tool from humidity
and direct sunlight. Only place fully charged batteries in
storage (charged to at least 40%).
8. Prevent the lithium-ion battery pack from freezing. Battery
packs that were stored below 32°F (0°C) for more than 60
minutes must be discarded.
9. When handling batteries, be wary of electrostatic charge.
Electrostatic discharges can damage the electronic
protection system and the battery cells. Avoid electrostatic
charging and never touch the battery poles.
5
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all
instructions on the machine before attempting to assemble and operate.
Symbols SymbolsDescriptions Descriptions
READ THE OPERATOR'S
MANUAL(S) – Read, understand
and follow all instructions in the
user manual(s) before attempting
to assemble and operate.
WARNING! Do not expose the
unit to rain or wet conditions.
Keep dry.
SAFETY ALERT – Indicates a
precaution, a warning or a danger.
Wear hearing protection.
Wear eye protection.
Wear breathing protection.
Wear safety gloves during use to
protect hands.
Do not use hands to unclog chute.
DANGER! Cutting/dismemberment
hazard - Keep feet away from the
rotating auger.
CAUTION! Beware of stones and
other foreign objects that could
be thrown from the appliance.
Wear safety footwear at all times to
provide protection against objects
that may accidentally fall on feet.
DANGER! Cutting/dismemberment
hazard - Keep hands away from the
rotating auger. Do not use hands to
unclog rotor housing. Stop motor
before removing debris.
Keep hands, feet and clothing
away from the rotating auger to
avoid injury.
The rotating part will continuously
run for several seconds after you
turn o the machine.
Keep bystanders and children a
safe distance (at least 11 yd/10 m)
away from the work area.
Indoor use only. Only use
battery charger indoors.
6
Know Your Cordless Snow Shovel
Read the owner’s manual and safety rules carefully before operating your cordless snow shovel. Compare the illustration
below to the actual unit in order to familiarize yourself with the location of the various controls and adjustments. Save this
manual for future reference.
1. Upper handle
2. ON/OFF trigger switch
3. Battery compartment
4. Joint-xing knob and bolt (2)
5. Handle knob
6. Middle pole
7. Lower pole
8. Motor housing
9. Scraper blade
10. Shovel blade
11. 24V iON+ lithium-ion battery
(24VBAT-XR) featuring exclusive
EcoSharp
12. Push button for battery indicator
13. Battery indicator
14. Push lock button
15. 24V iON+ lithium-ion battery charger
(24VCHRG-QC)
16. Charger plug
17. Auxiliary handle
18. Upper pole
19. Safety switch
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technology
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2
3
4
5
6
7
8
19
18
THE OTHER SIDE
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16 15
14
13
12
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THE OTHER SIDE
Technical Data
Motor .................................................................................400 W
Battery Voltage Max* .....................................................24V D.C.
Battery Capacity ................................................................5.0 Ah
Battery Runtime Max ....................................................... 26 min
(clears up to 370 sq ft of 3 in. snow)
Charger Input................................................120V ~ 60 Hz 75 W
Charger Output ..................................................... 26V D.C. 2.2A
Charge Time Max ................................................. 2 hrs 20 mins
*Initial no-load voltage, when fully charged, peaks at 24 volts; nominal voltage under typical load is 21.6 volts.
No Load Speed ............................................................2500 rpm
Rotor ..........................................................2-blade paddle auger
Clearing Width ....................................................... 11 in. (28 cm)
Depth of Snow Cut ............................................... 7 in. (17.8 cm)
Throw Distance Max ...................................................20 ft (6 m)
Plowing Capacity Max ............................................... 75 lbs/min
Weight (snow shovel alone) ..................................9.9 lbs (4.5 kg)
Weight ................................................................11.7 lbs (5.3 kg)
7
10
(snow shovel with battery installed)
Unpacking
NOTE: You may have to carefully move the wiring inside
the tube to one side if it blocks the path of the bolt.
Carton Contents
• Cordless snow shovel upper pole assembly
• Cordless snow shovel lower pole assembly
• Middle pole with auxiliary handle
• Joint-xing knob and bolt (2 sets)
• iON+ 24V lithium-ion battery
• iON+ 24V lithium-ion battery charger
• Manuals with registration card
1. Carefully remove the cordless snow shovel and check to
see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you nd damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use your new cordless snow
shovel. The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with
local regulations.
IMPORTANT! The equipment and packaging material are
not toys. Do not let children play with plastic bags, foils
or small parts. These items can be swallowed and pose a
suocation risk!
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Fig. 2
Joint-xing
knob
3. Slide the upper pole assembly onto the middle pole. Align
the screw holes (Fig. 3).
Fig. 3
Upper pole
assembly
Bolt
Assembly
Connecting the Poles
1. Slide the middle pole into the lower pole assembly. Align
the screw holes (Fig. 1).
Fig. 1
Middle pole
Lower pole
assembly
2. Insert the bolt through the square hole in the pole and
secure the other end with the joint-xing knob (Fig. 2).
Twist until tight.
Middle pole
4. Insert the bolt through the square hole in the pole and
secure the other end with the joint-xing knob (Fig. 4).
Twist until tight.
Fig. 4
Joint-xing
knob
Square hole
Bolt
8
Battery Pack Operation
The equipment is powered by a lithium-ion battery. The battery
pack is completely sealed and maintenance free.
mWARNING! Before rst use, the battery requires at least
2 hrs 20 mins charge time to be fully charged. When the battery
is at low capacity, recharge for 2 hrs 20 mins again before
resuming operation.
Battery Charge Level Indicator
The battery pack is equipped with a push button for checking
the charge level. Simply press the push button to read o the
battery charge level from the LEDs of the battery indicator:
• All 3 level monitoring LEDs are lit: Battery charge level
is high.
• 2 level monitoring LEDs are lit: Battery charge level is
decreasing. Stop work as soon as possible.
• 1 level monitoring LED is lit: Battery is at. Stop work
IMMEDIATELY and charge the battery. Otherwise the
battery’s service life will be greatly shortened.
When to Charge the iON+ 24VBAT-XR
Lithium-Ion Battery
NOTE: The iON+ 24VBAT-XR lithium-ion battery packs do
not develop a "memory" when charged after only a partial
discharge. Therefore, it is not necessary to run down the
battery pack before placing it into the charger.
• Use the battery charge indicator lights to determine when to
charge your iON+ 24VBAT-XR lithium-ion battery pack.
• You can "top-o" your battery pack's charge before starting
a big job or after a long day of use.
Charging the Battery
1. Press the push lock buttons on the battery to pull the
battery pack out of the equipment (Fig. 5).
Fig. 5
Push lock button
Light IndicatorsLights
Charge level button
The battery is at 30% capacity
and requires charging
The battery is at 60% capacity
and requires charging soon
The battery is at full capacity
NOTE: If the charge level button does not appear to be
working, insert the battery into the charger and charge as
needed.
NOTE: Immediately after using the battery pack, the charge
level button may display a lower charge than it will if checked
a few minutes later. The battery cells “recover” some of their
charge after resting.
Charger Operation
m
WARNING! Charge only iON+ 24V lithium-ion battery
packs with its compatible iON+ 24V lithium-ion charger. Other
types of batteries may cause personal injury and damage.
To reduce the risk of electric shock, do not allow water to ow
into the charger's AC/DC plug.
2. Check that the mains voltage is the same as that marked
on the rating plate of the battery charger. Then, insert the
charger's plug into the electrical wall outlet. When you
plug in the charger, the top right green light will illuminate
and stay green (Fig. 6).
Fig. 6
Power on
green
Charger
3. Place the battery pack into the charger by sliding the pack
to lock it into position. When you insert the battery into
the charger, the top right green light will go o, and the
top left red light will illuminate to indicate that the battery
is charging (Fig. 7).
9
Fig. 7
Charging
red
Battery pack
7. Timely recharging of the battery will help prolong the
battery's life. You must recharge the battery pack when
you notice a drop in the equipment's power.
IMPORTANT! Never allow the battery pack to become fully
discharged as this will cause irreversible damage to the
battery.
Charger
Fully
Charged
green
4. When the charger light turns green, the battery is fully
charged (Fig. 7).
NOTE: A fully discharged pack with an internal
temperature in the normal range will fully charge in 2 hrs
and 20 mins (between 32ºF/0ºC and 113ºF/45ºC).
5. If the light indicators do not come on at all, check that
the battery pack is fully seated into the bay. Remove
the battery pack and reinsert. If the problem persists,
contact an authorized Snow Joe
call the Snow Joe
1-866-SNOWJOE (1-866-766-9563) for assistance.
6. When charging is complete, remove the battery from the
charger by pressing the push lock button and sliding the
battery backward to unlock it from the charger (Fig. 8).
Fig. 8
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Charging a Hot or Cold Battery Pack
The green indicator light on the charger base indicates that the
battery pack temperature is outside the charging range. Once
the pack is within the acceptable range, normal charging will
take place and the red light will be continuous. Hot or cold
battery packs may take longer to charge.
Lithium-Ion Charging Status
Battery
Pack
Temperature
Too hot
Normal range
Too cold
Charger
Base
Indicator
Light
Green
Red
Green
Battery
Pack
Indicator
Light
Flashing
together
Flashing
one by one
Flashing
together
Charging
Status
Not charging
Normal
charging
Not charging
Operation
mWARNING! Keep the area to be cleared free of stones,
toys or other foreign objects that the rotor blades might pick
up and throw. Such items could be covered by snow and are
easy to overlook, so be sure to conduct a thorough inspection
of the area before beginning work.
Starting the Machine
1. Slide the battery down in the battery compartment until it
clicks to lock it into position (Fig. 9).
Push lock
button
10
Fig. 9
Battery
Battery
compartment
2. To start the cordless snow shovel, push and hold the
safety lock switch on the side of the handle grip with your
thumb and then squeeze the trigger switch with your
ngers. Once the machine powers on, you can release the
safety lock switch and proceed with operation (Fig. 10).
Fig. 10
To adjust the position of the auxiliary handle, follow the
instructions below:
1. Stop the machine and remove the battery. Wait until the
blade comes to a complete stop.
2. Loosen handle knob slightly and adjust auxiliary handle
as needed to desired position. Retighten handle knob
securely (Fig. 12).
Safety lock switch
Trigger switch
3. To stop the cordless snow shovel, release the trigger
switch.
Handle Adjustment
To adjust the angle of the auxiliary handle, follow the
instructions below:
1. Stop the machine and remove the battery. Wait until the
blade comes to a complete stop.
2. Loosen the auxiliary handle by turning the handle knob
counterclockwise. Rotate the auxiliary handle to a
comfortable position (Fig. 11).
Fig. 11
Auxiliary
handle
Handle knob
3. Fix the handle by tightening the handle knob. Insert the
battery and resume working.
Fig. 12
Auxiliary
handle
Loosen the
handle knob
3. Insert the battery and resume working.
NOTE: In order to prevent the auxiliary handle from moving
around or sliding on the pole, be sure to tighten securely.
Operating Tips
• Start the cordless snow shovel. Push the shovel forward
at a comfortable rate, yet slow enough to clear the path
completely. The clearing width of the snow shovel and the
depth of snowfall should dictate your forward speed.
• Direct the snow discharge to the right or to the left by
holding the cordless snow shovel at a slight angle.
• To remove snow most eciently, throw the snow
downwind and slightly overlap each swath.
• If you need to clear snow from a crushed rock or gravel
surface, push down on the handle to keep the scraper
blade clear of any loose material that the rotor blades
could throw.
• This cordless snow shovel cuts a path 11 in. (28 cm) wide
and up to 7 in. (17.8 cm) deep in one pass.
• When clearing deeper drifts, hold the cordless snow
shovel by the upper and auxiliary handles and use a
swinging or sweeping motion. Remove up to 7 in. (17.8
cm) of snow with each pass and repeat as many times as
needed.
• Remove the battery after using the cordless snow shovel.
Hang the shovel so it will not be misplaced or damaged.
11
Maintenance
To order genuine replacement parts or accessories for the
Snow Joe
snowjoe.com or contact the Snow Joe
service center at 1-866-SNOWJOE (1-866-766-9563).
Proper Care for Battery + Charger
®
24V-SS11-XR cordless snow shovel, please visit
®
+ Sun Joe® customer
mWARNING! To reduce the risk of injury, always unplug
the charger and remove the battery pack from the charger
before performing any maintenance task. Never disassemble
the battery pack or charger. Contact your Snow Joe
Sun Joe
service center for ALL repairs.
®
dealer or the Snow Joe® + Sun Joe® customer
1. To reduce the risk of injury and damage, never immerse
your battery pack or charger in liquid or allow any liquid to
ow inside these components.
2. Clean out dust and debris from charger vents and
electrical contacts by blowing with compressed air.
3. Use only mild soap on a damp cloth to clean the battery
pack and charger, keeping away from all electrical
contacts. Certain cleaning agents and solvents are harmful
to plastics and other insulated parts. Some of these
include gasoline, turpentine, lacquer thinner, paint thinner,
chlorinated cleaning solvents, ammonia and household
detergents containing ammonia. Never use ammable
or combustible solvents around battery packs, battery
chargers or tools.
4. The iON+ 24VCHRG-QC lithium-ion battery charger has
no serviceable parts.
®
+
Lubricating the Cordless Snow Shovel
This cordless snow shovel does not need lubrication. All
bearings are lubricated at the factory for the life of the product.
Storage
1. Examine the cordless snow shovel thoroughly for worn,
loose or damaged parts. Should you need to repair or
replace a part, contact an authorized Snow Joe
Sun Joe
customer service center at 1-866-SNOWJOE
(1-866-766-9563) for assistance.
2. Remove the battery from the cordless snow shovel
before storing.
3. Store the cordless snow shovel indoors in a locked, dry
place out of the reach of children to prevent unauthorized
use or damage.
®
dealer or call the Snow Joe® + Sun Joe®
®
+
Battery+ChargerO-SeasonStorage
1. Do not expose your battery pack or charger to water,
rain or allow them to get wet. This could permanently
damage the charger and the battery pack. Do not use oil
or solvents to clean or lubricate your battery pack as the
plastic casing can become brittle and crack, causing a
serious risk of injury.
2. Store the battery pack and charger at room temperature
away from moisture. Do not store in damp locations where
corrosion of terminals may occur. As with other battery
pack types, permanent capacity loss can result if the pack
is stored for long periods of time at high temperatures
(over 120ºF/49ºC).
3. iON+ 24VBAT-XR lithium-ion battery packs maintain their
charge during storage longer than other battery pack
types. As a general practice, it is best to unplug the
battery charger and remove the battery pack when they
are not in use. Recharge the battery pack every 6 months
to 50% capacity (2 lights on) during o-season storage to
maintain optimal battery performance.
Battery Caution + Disposal
Always dispose of your battery pack according to federal,
state, and local regulations. Contact a recycling agency in your
area for recycling locations.
mCAUTION! Even discharged battery packs contain
some energy. Before disposing, use electrical tape to cover
the terminals to prevent the battery pack from shorting, which
could cause a re or explosion.
mWARNING! To reduce the risk of injury or explosion,
never burn or incinerate a battery pack even if it is damaged,
dead or completely discharged. When burned, toxic fumes and
materials are emitted into the surrounding atmosphere.
1. Batteries vary according to device. Consult your manual
for specic information.
2. Install only new batteries of the same type in your product
(where applicable).
3. Failure to insert batteries in the correct polarity, as
indicated in the battery compartment or manual, may
shorten the life of the batteries or cause batteries to leak.
4. Do not mix old and new batteries.
5. Do not mix Alkaline, Standard (Carbon-Zinc) or
Rechargeable (Nickel Cadmium, Nickel Metal Hydride, or
Lithium-Ion) batteries.
6. Do not dispose of batteries in re.
7. Batteries should be recycled or disposed of as per state
and local guidelines.
12
Service and Support
If your Snow Joe® 24V-SS11-XR cordless snow shovel requires
service or maintenance, please call the Snow Joe
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
®
+ Sun Joe®
Model and Serial Numbers
When contacting the company, reordering parts or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Record the following numbers from the housing or handle of your
new product:
2 4 V - S S 1 1 - X R
Model #:
Serial #:
13
Optional Accessories
WARNING! ALWAYS use only authorized Snow Joe
m
replacement parts or accessories that are not intended for use with this cordless snow shovel. Contact Snow Joe
®
+ Sun Joe® replacement parts and accessories. NEVER use
®
+ Sun Joe®
if you are unsure whether it is safe to use a particular replacement part or accessory with your cordless snow shovel. The use of
any other attachment or accessory can be dangerous and could cause injury or mechanical damage.
ModelAccessories Item
1
2
3
24V iON+ 2.0 Ah Lithium-Ion Battery
Battery Charge Time Max:
24VCHRG-AC: 1 hr 20 min | 24VCHRG-QC: 55 min | 24VCHRG-DPC: 55 min
Battery Runtime Max: 10 min (clears up to 145 sq ft of 3 in. snow)
24V iON+ 2.5 Ah Lithium-Ion Battery
Battery Charge Time Max:
24VCHRG-AC: 1 hr 40 min | 24VCHRG-QC: 1 hr 10 min | 24VCHRG-DPC: 1 hr 10 min
Battery Runtime Max: 13 min (clears up to 185 sq ft of 3 in. snow)
24V iON+ 4.0 Ah Lithium-Ion Battery
Battery Charge Time Max:
24VCHRG-AC: 2 hrs 40 min | 24VCHRG-QC: 1 hr 50 min | 24VCHRG-DPC: 1 hr 50 min
Battery Runtime Max: 20 min (clears up to 295 sq ft of 3 in. snow)
24VBAT-LTE
24VBAT-LT
24VBAT
4
24V iON+ 5.0 Ah Lithium-Ion Battery
Battery Charge Time Max:
24VCHRG-AC: 3 hrs 20 min | 24VCHRG-QC: 2 hr 20 min | 24VCHRG-DPC: 2 hr 20 min
Battery Runtime Max: 26 min (clears up to 370 sq ft of 3 in. snow)
5
24V iON+ Lithium-Ion Battery Quick Charger
6
24V iON+ Lithium-Ion Battery Dual Port Charger
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe
can be ordered online at snowjoe.com or via phone by contacting the Snow Joe
at 1-866-SNOWJOE (1-866-766-9563).
®
+ Sun Joe® customer service center
24VBAT-XR
24VCHRG-QC
24VCHRG-DPC
®
+ Sun Joe®. Accessories
14
SNOW JOE® + SUN JOE® CUSTOMER PROMISE
ABOVE ALL ELSE, Snow Joe, LLC (“Snow Joe”) is dedicated to you, our customer. We strive to make your experience as pleasant as
®
possible. Unfortunately, there are times when a Snow Joe
, Sun Joe®, or Aqua Joe® product (“Product”) does not work or breaks under
normal operating conditions. We think it’s important that you know what you can expect from us. That’s why we have a Limited Warranty
(“Warranty”) for our Products.
OUR WARRANTY:
Snow Joe
warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship when used
for ordinary household use for a period of two years from the date of purchase by the original, end-user purchaser when purchased
from Snow Joe or from one of Snow Joe’s authorized sellers with proof of purchase. Because Snow Joe is unable to control the quality
of its Products sold by unauthorized sellers, unless otherwise prohibited by law, this Warranty does not cover Products purchased from
unauthorized sellers. If your Product does not work or there’s an issue with a specic part that is covered by the terms of this Warranty,
Snow Joe will elect to either (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no
charge, or (3) repair the Product. How cool is that!
This Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
PRODUCT REGISTRATION:
Snow Joe strongly encourages you to register your Product. You can register online at snowjoe.com/register, or by printing and
mailing in a registration card available online from our website, or calling our Customer Service Department at 1-866-SNOWJOE
(1-866-766-9563), or by e-mailing us at help@snowjoe.com. Failure to register your Product will not diminish your warranty
rights. However, registering your Product will allow Snow Joe to better serve you with any of your customer service needs.
WHO CAN SEEK LIMITED WARRANTY COVERAGE:
This Warranty is extended by Snow Joe to the original purchaser and original owner of the Product.
WHAT IS NOT COVERED?
This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This Warranty also
does not apply if the Product was purchased from an unauthorized seller. This Warranty also does not cover cosmetic changes that do
not aect performance. Wearing parts like belts, augers, chains and tines are not covered under this Warranty, and can be purchased
at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).
15
R4_01282020
snowjoe.com
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