Snow Hybroad M505H User Manual

Welcome to the digital world of SNOW !

Manual

SNOWzone (customer zone)

Welcome to SNOW !

These are your personal webpages on snowzone.be, where you can adapt the data of your subscription settings or personalise your ser vices.

To get access to the SNOWzone, you use the username and password you received with your subscription. You also find them on the welcome letter you got after your subscription order.

Go to snowzone.be to:

• choose your extras

à la carte for tv, internet and fixed phone

• adapt your data

• check your invoices

We’d like you to fully enjoy all the possibilities of SNOW internet, fixed phone and/or digital television. This manual gives you more detailed info on your modem and/or tv decoder, plus useful tips on how to enjoy our services even more. Do you still need extra info, then definitely have a look at our FAQ on p.15 and 30 or go to snow.be.

DIGITAL TV

SNOWbox (H D tv decoder) p.4 remote control p.5 star t digital tv p.6 homescreen p.6 tv guid e, tv mini guide, c hannel list p.7 detail screen p.8 pause & rew ind p.9 icons p.9 on demand p.10 à la car te p.11 my media (vid eos, music, pho tos) p.13 settin gs, pin codes p.14 search p.15 FAQ p.15 technic al specs SNOWb ox p.16

TV ONLINE

tv onli ne via pc p.17 tv onli ne via iPad p.18

INTERNET

modem p.19 get connected to the internet p.20 conne ct your PC to the mode m with a cable p.20 conne ct your PC to the mode m via a wireless con nection p.21 secure your wireless (Wi-Fi) connection p.22

Windows XP p.23 Windows 7 / V ista p.24 Windows 8 p.25

Mac OS p.26 mail & clo ud (one.com) p.27 FAQ p.28

Contents

DIGITAL TV

SNOWbox (HD tv decoder)

decoder l Hybroad M505H Decoder suitable for digital tv via the VDSL2 network.

front SNOWbox

navigate via arrow keys (up/down, left/right), confirm choice via OK (also via remote control)

time in standby / channel number when decoder is on / “mute” when sound is off

tv decoder on/off in standby (also via remote control)

USB-por t: for reading in My Media (mediacenter)

LED

RC infrared

NET network

REC record

DIGITAL TV

remote control

light on when key pressed

decoder on/off (standby)

stop program/when paused, return to live broadcast

fast-forward program or next day in tv guide

pauze program/resume play

TVGuide : open tv guide

HOME : open homescreen

go to next/previous channel

volume up/down

sound on/off

colour buttons

BACK : go back one step in the navigation

My Media : open mediacenter

OK: confirm choice

navigate through screens: up/down, left /right

À la Carte : access to th e À la Carte catal ogue

INFO : open detail screen for program

you are watching

EXIT: close all screens and go back to star t screen.

From start screen, return to program that you are watching

go to channel/enter pin code

teletext

next item i n My Media (music, photo s)

record program

close all screens and return

to the program you are watching

previous item in My Media

rewind program or

previous day in tv guide

On Demand : open On Demand catalogue

front

back (available soon)

Keyboard with letters, digits and icons, only used for the search function or entering text.

This keybo ard functions only when yo u push the

button, to unlock the keyboard.

This unl ock-button will the n light up each time you push a key on t his keyboard. Push this unlo ck/lock-but ton again to lock the key board on the back si de and to reac tivate the keys on the fro nt.

Pushing a key on the fron t also automatic ally locks the keyb oard on the back.

When the key board is active an d there is a text field o n the screen, you wil l type in this fiel d just by pushing a key. Whe n there is no text fiel d and you push a key, you’ll automatically start the search function.

confirm choice (same as OK key on front)

go back/delete

capitals

FN + key = blue symbol

on key

lock/unlock keypad: automatically locked

when key on front is pressed

navigate using arrow keys (up/down, left/right) same as on front

ALT Gr + key = orange

symbol on key

DIGITAL TV

start digital tv

For the firs t installation of our services we send a cer tified installer to visit you at your home. He’ll install and activate the ser vices you ordered for Internet, fixed phone and/or digital tv. This service is meant to make you enjoy our offer without any worries right from the start.

When the t v decoder is activated for the first time, this screen appears, in which you can select your language:

After this screen you will, in a few minutes, get to see the homescreen from where you can start navigating to all possible applications.

Once your tv decoder is activated you can simply switch it on and of f (in standby) by pushing the

button (upper right corner). After switching on your tv decoder, you immediately get to the homescreen. After switching off your tv decoder, it goes in standby. This is a kind of snooze with minimal power consumption, switching off all active applications, while the decoder does stay aler t for running recordings, to start planned recordings in time or to receive software upgrades, without the need to switch the t v decoder on.

install and activate the SNOWbox

switch SNOWbox on and off

homescreen

When switching on the SNOWbox you automatically get to the homescreen. From this screen you can navigate to all possible applications, with the arrow buttons up/down and lef t/right on the remote control. The selected application is highlighted with an orange frame. Confirm your choice by pushing the button. You can return to this homescreen at any moment by pushing

on the remote control. Also you can always leave this screen

with the

button on the remote control.

In the left column “What’s on now“, you see your favourite tv channels and the program that’s on. Scroll through the channels by pushing the up/down arrow buttons. The t v channel you select is highlighted with an orange frame. To watch this channel immediately, push “OK”. and you get to it right away. To see the complete “tv guide”, scroll to the bottom of the list and push“OK”

In the central column “Recommended“, you see a selection of the most popular movies, series or other programs you can order when you want. Scroll through the programs by pushing the up/down arrow buttons. The program you select is highlighted with an orange frame. To order and watch this program immediately, push “OK” and you get to it right away. To see the complete offer, scroll to the bottom of the list, select “On Demand Catalogue” and push“OK”.

DIGITAL TV

Above the right column the prog ram you were watching s tays on. So you can d iscover all possible appli cations, while yo u don’t have to miss any thing of the run ning program. Be low, via the lef t/right arrow but tons you can navig ate to the extra func tions “Recorder”, “My Media”, “À la carte” and “Settings“. The selected function is hig hlighted with an or ange frame. To activate this fu nction, push “OK”.

tv guide

The tv guide is an electronic program overview on your screen, for the upcoming 14 days. You can consult this tv guide from the homescreen or via the

button on your remote control.

Above the right column the program you were watching stays on. So you don’t have to miss anything while consulting the tv guide.

In the left column of the tv guide you see the list of the channels and their channel number. You can switch channels with the up/down arrow but tons. You can also change them quicker using the digit keys: for instance to switch from channel 1 to channel 50.

On the right of these ch annels you have the pro grams of those channels in a 1 h30 time line. Th e vertical line s hows the actual ti me. You can move th rough the time lin e with the right/ left arrow but tons. You want to consult t he tv guide for another day? Fir st go to the left col umn with the chann els and go to “day of the we ek” above the channe l list. With the lef t/right arrow bu ttons you can now go to a f uture day or come back to today. You can also z ap more quickly wi th the

and buttons

on the remote control.

Up left i n the screen you get the i nformation on th e program you selected. You want to go to i t to watch it, to re cord it or just to get mo re info on it? Then push “ OK”. You will zap auto matically to the pro gram if it’s on righ t now. If it’s a future prog ram, you’ll be lead to th e detail screen of th is program.

You wish to record th e selected progr am immediately? You can also do that w ith the

button o n the remote control . In the tv guide the p rogram will also b e shown

with

(recording) of (plann ed recording). You can als o cancel the reco rding by pushing th e same button. Below the s creen you see how mu ch disk space you sti ll

got available.

tv mini guide & channel list

While watching a pro gram, you can ope n the tv mini guid e, an information b ar below the scree n, by pushing the “OK” bu tton. Then you’ll s ee what program you’re watching, plus an im age of the upcomin g program or a recom mendation for a si milar program. T his tv mini guide a lso appears wh en you zap from one ch annel to another. After a few seconds it will d isappear aga in.

While watching a program and pushing the up/down arrow button s, you’ll get the chann el list on the left of your screen, where you see which programs are on at that moment on your favourite cha nnels. Scroll through the list with the up/down arrow buttons . You want to watch the selected chann el? Then push “OK”.

DIGITAL TV

detail screen

You can consult the detail screen from the tv guide or via the “info” button on the remote control: On this screen you get all information on the program.

Now you can choose one of the following actions, by selecting one of the symbols above and pushing “OK” :

watch : watch the program

• zap immediately to this program if it’s on at that moment

• if it’s a future program: zap to the channel this program will be on

record : record a program

• start recording a program (if it’s on) or plan a recording (future program): by default ever y recording starts 5 minutes before the starting

hour and ends 15 minutes af ter its ending, so you’re sure to have a full recording, even if the chosen program would be starting a bit earlier or later than the official schedule; this extra recording time can be changed via ”Settings”.

• record a series: start recording a series (if it’s on) or plan a recording (future series):

• cancel recording: stop recording (if busy) or cancel (if planned recording)

remind me : reminds you of a program

• set if you want to be reminded about the start of a future program

• cancel reminder: cancel an earlier set reminder

Is it a recorded program? Then these options are available:

watch : watch the recorded program

• watch from the star t: play a recorded program from the beginning

• continue watching: play a program from a point you stopped watching earlier

delete : delete recording

DIGITAL TV

icons

An overview of the meaning of the icons you get to see in the applications of digital TV:

high definition recording

à la carte channel

scheduled recording with potential conflict

program suitable for all ages series recording

program not suitable for viewers younger than 10 years old

reminder set for this program

program not suitable for viewers younger than 12 years old

scheduled recording

program not suitable for viewers younger than 16 years old

recording successful, program not yet viewed

program not suitable for viewers younger than 18 years old

recording successful, program viewed

interactive channel with red button recording unsuccessful or incomplete

teletext available

channel or program blocked (parental control)

multiple languages available

pause and rewind

You want to interrupt the program while watching? It can be done easily just by pausing the program, with the button on the remote control.

Pause a program:

On your screen you’ll get this icon:

Resume program after pause, at normal speed: On your screen you’ll get this icon:

Rewind program (in temporary memory of the decoder): On your screen you’ll get this icon: X2 ...

X32

Fast forward (in temporary memory of the decoder): On your screen you’ll get this icon: X2 ...

X32

From a pause, return to live broadcasting (right now): On your screen you’ll get this icon:

Use these buttons for pause, fast forward or rewind also while you watch recorded or ordered programs. If you wish, you can stop playing these programs or movies with

On a later moment you c an also resume watching where you stopp ed, via “Resume” in the detail screen of the program or the movie.

DIGITAL TV

on demand

Our On Demand catalogue offers a large selection of movies in all genres. You can simply order the movie you prefer on a moment that suits you best. Here you can also watch the tv programs you missed, via “Net Gemist” & “Ooit Gemist” (één, Ketnet, Canvas), “iWatch” (vtm, 2BE, Jim), MEER VIER/ VIJF (Vier, Vijf) or RTL à l’infini.

You can consult the On Demand catalogue via the homescreen or via the

button on the remote control.

You can just browse the catalogue using the up/down & left/right arrow buttons on the remote control. The selected movie will be highlighted with an orange frame.

To make it easy for you, the movies are selected by genre. Extra convenient is “Wishlist” where you can list your favourite movies you will not have to search for any more later.

Are you interested in a specific movie? Go to it with the arrow buttons and push “OK”. You will now get a Detail Screen of the chosen movie. It gives you all information on the movie and the price to watch it.

Now you can do one of the following, by selecting one of the icons above and pushing “OK”:

trailer: watch the trailer for free, a foretaste of the movie (available for some movies)

rent/watch: order/watch the movie

• if not ordered yet, you can order it immediately and watch it during the next 24/48 hrs

• if ordered yet, you can start watching it immediately from the beginning or resume watching from the moment you stopped watching earlier,

and this within 24/48 hrs af ter your order

wishlist: list/delete your wishlist/favourites list

• you don’t want to watch the chosen movie immediately, saving it for later? Then you can put it on your Wishlist, so later you’ll find it back easily

in the Wishlist of the On Demand catalogue

• delete from Wishlist: delete from your wishlist/favourites list a movie you had put on it earlier. Once you’ve watched a movie, it will be removed

from your Wishlist automatically

your score: give a movie a score

DIGITAL TV

Did you order a movie? Then you can first choose in which language or subtitles you want to view this film.

Then a message will appear asking you to enter your PIN code and to confirm with “OK”. So we can be sure the order has been made by you or someone entitled to do it.

à la carte

For an even bet ter answer to anyone’s demand, we offer a large selection of extra tv channels À la Carte: channels you can select and order as you wish, according to your specific wishes.

You can consult our À La Carte catalogue via the homescreen or with the but ton

on the remote control.

Selecting “Col lections” above give s you an overview of al l collections an d of the channels in e ach collec tion. With the up/down an d left/right ar row buttons on the re mote control you can s croll through t he collections and disc over the channels t hey offer. The selecte d channel is highlighted with an orange frame.

Selecting “Channels” above gives you an alphabetical survey of all individual channels in our À la Carte catalogue. With the up/down and lef t/right arrow but tons on the remote control you can scroll through them. The selected channel is highlighted with an orange frame.

To help you choosing your favourite channels we bundled them in collections, along a cer tain theme:

• Dutch speaking ex tra collections: Kids, Movies & Music, Sports, News, Travel & Culture, Adult, English Channels, Basic Collection French Speaking.

• French speaking extra collections: Kids, Movies & Series, Sports, News, Travel & Culture, Teens & Music, Adult, TF1 Special, English Channels,

Basic Collection Dutch Speaking,

search: search similar movies based on actor, director or other features of the movie

DIGITAL TV

Did you discover a channel or a collection you like? Push “ OK” for more information. This will l ead you to the screen b elow.

On this screen you find more information and the monthly subscription rate for this collection and the channels it contains. Depending on your preference, you can order the whole collection or just a separate channel.

For instance: you select the collection “Sport FR”, highlighted with an orange frame.

On the right of your screen you’ll find more information about this collection, while you can find the monthly subscription rate next to the title of the selected collection. You want to order this collection? Push the “OK” button. In doing so you tick the chosen collection and in the “Confirm” bar the monthly subscription rate appears. To confirm your order, scroll down to the “Confirm” bar and push the “OK” button.

You don’t want to order the complete collection but only some specific channels?

This is possible for most of the collections. Scroll with the arrow buttons to the channels of your choice (e.g. Chasse et Pêche) and select them by pushing the “OK” button. In doing so you tick the chosen channels and in the “Confirm” bar the monthly subscription rate for all channels appears. To confirm your order, scroll down to the “Confirm” bar en push the “OK” button.

You confirmed your order of a collection/channel via the “Confirm” bar? A message will appear, with the subscription rate of your new order, as well as the total price of all your ordered À la carte channels, asking you to enter your PIN code. So we can b e sure the order has been made by you or someone entitled to do it.

On this screen you see all your orders for À la Carte channels or collections, with their monthly subscription rate and also the expiry date of your subscription if applicable. Do you wish to stop one of these subscriptions? That’s also possible via this screen: select the subscription concerned, push the “OK” button, tick the channel or collection as shown in the screens here above.

Finally you can always see a handy over view of all À la Carte channels or collections you ordered by selecting “Subscriptions” above the screen of the À la Carte catalogue.

DIGITAL TV

my media

In “My Media” all your personal content is being stored: videos, music and photos.

In the Videos selection you f ind all your recorded programs unde r “My Recordings” and the movies and prog rams you ordered under “My Rented Movies”.

“My Recordings” gives a handy overview of all recorded programs with time, duration and available disk space.

In the music selection you find all your favourite music, stored on your Clouddrive or a USB stick and the radio stations.

Your Clouddrive is a safe space on the web to which you can upload all your favourite music and photos, from the SNOWzone or your smartphone.

In the Photos selection you find all your photos you stored on your Clouddrive or a USB stick. You can watch those photos on the screen.

DIGITAL TV

These settings can be consulted and/or changed:

• homescreen channels: here you can decide which of your favourite channels appear in the left column of the homescreen – see p.6

• parental control: to secure and control the access to Adult programs, to Adult channels/collections or to cer tain channels of your choice, they are only

accessible with a PIN code; here you can change the age at which one gets access to that program/channel/collection

• PIN codes: secret code (default 1 234) for a safe use of all possibilities of digital TV; here you can change that PIN code

• language: language of menu and subtitles

• power saving: time duration before the decoder goes in standby to save energy

• audio/video: screen size, HDMI port, SCART por t, screen proportion, Audio port, SPDIF Synch

• recording settings: extra time before and af ter a recording

• summar y: technical specs of your t v decoder

settings

Do you want to consult or change the settings of the SNOWbox? Go to the “Settings” page with an over view of all the settings. With the arrow buttons up/down and left/right on the remote control you can easily scroll through all different settings. In the right column of the screen you’ll each time find the description of the selected set tings.

PIN code

For a safe use of all possibilities of digital tv, you have a PIN code, you can use for budget control and parental supervision:

• budget control : Purchase PIN code for ordering a movie from the On Demand catalogue or a channel/collection from the À la Car te Catalogue. With this

PIN code you can also limit payments that can be executed via digital TV.

• parental control: Adult PIN code for the access to Adult programs on T V or in the On Demand catalogue or an Adult channel/collection from the À la Carte

catalogue. With this PIN code you can also block the access to cer tain programs/channels you judge not suited for your children.

The installation is done with one unique PIN code. This PIN code consists of 4 digits, is by default 1234 and can be changed into a personal code via the “Settings” page. There you can also choose for 2 different PIN codes, 1 for budget control and 1 for parental control.

Every time you will be asked to enter your PIN code, this screen will appear:

DIGITAL TV

FAQ

to help you find certain programs or movies quickly, there are two search functions:

• search via the back side of the remote control (available soon) – see p. 5

• “search” in the detail screen of a program or movie: search for similar programs based on actor, director, genre or other features

of this program or movie – see p. 11

forgot your PIN code?

Your default PIN code is 1234 and can be used for budget control and parental control – see p. 14 On the Set tings page this code can be changed into a personal code and you can choose for 2 different PIN codes: 1 for budget control and 1 for parental control.

Forgot your personal PIN code? Go to the customer zone (SNOWzone) and push the “reset PIN code” button: your personal code will be reset to the default 1234 code.

what if there’s a problem?

First check out where the problem may be located. These actions can solve a lot of problems:

• restar t your modem, and after 15 minutes restar t your pc and/or decoder.

• check your cables: first check your power cables and check if all devices are indeed powered; control if all communication cables between all devices are

correctly connected.

• check the used passwords (if applic able).

• if you get an error notification, please note it precisely; this will be crucial to detect the problem.

• check the information on recurrent situations on the FAQ on our website www.snow.be.

still a problem?

Control the LEDs on the decoder. At the front of the decoder you see several LEDs, each with a specific status.

LED light status description solution

RC infrared

flashing green when key pressed

functioning normally

out not functioning

• stand in front of the decoder when you press the key

• if light does not go on when key pressed, check the batteries of your remote control

NET network

steady green functioning normally

out /red not functioning

• check the cables

• check the status of the LEDs on the modem

• restart the decoder

REC recording

steady green recording in progress

out no record ing in progress

the problems are still not resolved?

• check the information on recurrent situations on the FAQ on our website www.snow.be.

• or call our Customer Service on 02 /791.72.72, from Monday till Saturday between 10 a.m. till 9 p.m.

For efficient, fast assistance, we ask you to keep at hand: your phone number or customer numb er, a detailed description of the problem and/or the error notification, the status of the LEDs, the configuration at your home.

DIGITAL TV

technical specs SNOWbox (HD tv decoder)

Specifications

Connectivity

1 HDMI port 1 SPDIF and 2 RCA audio ports 2 USB 2.0 por ts 1 Ethernet port 10/100 Mbps (RJ45) 3 component video ports 1 composite video port

System

Hard drive: 250 GB RAM 512 MB DDR3

Video

SD, HD, 3D MPEG-2 Main profile @ Low level, Main level and High level MPEG-4 Part 2 Simple profile and Advanced Simple Profile Resolutions: 576p / 720p / 1080i / 1080p

Audio

Mpeg layer 1,2 & 3 AAC5.1, AAC+ L2, AAC+ L4 WMA Dolby Digital

General

Operating temperature: 0 ° C to 40° C Storage temperature: -20° C to 70° C

Dimensions 290 mm long, 218 mm wide, 60 mm high

TV ONLINE

With tv online you can enjoy your tv all around the house, on pc or tablet.

You can watch a movie from the On Demand catalogue, consult the tv guide or record a program. With the extra multi-screen you can also watch the most popular channels live.

tv online via pc

access via your SNOWzone:

• log in with your username and password

• click this symbol:

watch tv live

Click this symbol on top of the page:

Then you can watch a tv channel via your pc, when you have a subscription to the tv extra ‘multi-screen’.

consult the tv guide

Click this symbol:

and you can consult the tv guide and plan the recording of your favourite program from a distance.

TV ONLINE

watch movies

Click this symbol:

and you can consult the On Demand Catalogue and watch a movie.

Moreover you can watch a movie first on your tv via the SNOWbox in your living room, insert a pauze, and resume watching on your pc: via “My Rented Movies” you can select the concerned movie and then choose to resume watching from the moment you previously stopped or restart from the beginning. Vice versa you can always start on your PC and resume watching on your tv via the SNOWbox.

tv online via iPad

access via the SNOW App you can download via the Apple Store: search criteria “snowbelgium”

homescreen

You will get this screen: You can always come back to it by clicking this symbol at the bottom of the page:

watch movies

Via this symbol

you can consult the On Demand Catalogue and watch a mov ie. Moreover yo u can watch a movie fir st on your tv via the SNOWbox in your living room, inse rt a pauze, and resu me watching on your iPad: via “My Rented Movies” you can select the concerned movie and then choose to resume watching fro m the moment you prev iously stopped o r restart from the beginning. Vice versa you can always start on your iPad and resume watching on your tv via the SNOW box.

watch tv live

Click this symbol at the bottom of the page:

You then can watch a tv channel on your iPad, when you have a subscr iption to the tv extra ‘multi-screen’.

consult the tv guide

Click this symbol at the bottom of the page:

You can then consult the tv guide and plan the recording of your favo urite program from a d istance.

INTERNET

modem

modem l Sagem F@st 3 464* Modem for speech, data and video services via the VDSL2-network.

* model shown can differ from model installed.

Specifications

Connectivity

4 Ethernet ports 10/100BT 2 FXS ports

Wireless connection (Wi-Fi)

Wi-Fi connection point 802.11 g WPA/WEP encryption

Security

Firewall with address, port and protocol filtering MAC Address filters

TV Suitable for SNOW digital t v

Phone Voip over SIP

Dimensions 263 mm long, 184 mm large, 42 mm high

meaning of the LED lights

Power

power connection

XDSL modem-VDSL2 network synchronisation

@ internet connection

DATA data transfer

Phone telephone connection

Wi-Fi wireless Internet connection

ETH1 - ETH4 modem-PC cable connection

INTERNET

get connected to the internet

connect your PC to the modem with a cable

For the firs t installation of our services a certified installer will come to visit you. He handles the installation and the connection of the services you ordered for internet, fixed phone and/or digital TV. These services of ours are meant to let you fully enjoy our products, without any worries, from day one.

If you want to reconnect later, you can do it by yourself following the instructions below.

1. check the connection

First check if the @-LED on your modem is burning. That means that your connection parameters (username and password) have been configured automatically in your modem. So you won’t have to enter them any more to get online.

2. connect your PC to your modem

If the lamp is not burning, disconnect the power cable from the modem and connect it again. Wait some 20 minutes. If this doesn’t work, recontact our customer service.

3. start your PC

These three lamps on your modem should now burn: DSL, @ and Wi-Fi.

4. test your internet connection

Open your browser and type the address of a website. If the site appears, the connection is ok.

Ethernet cable

INTERNET

1. your PC should be equipped with a wireless receiver

Keep the ethernet cable between pc and modem still connected.

2. how to configure and secure your wireless connection (Wi-Fi)

1. Type the address 192.168.1.1

2. Select “Advanced Settings”

3. Click on “Wireless”

4. In the SSID field, type the name of a wireless net work

5. Select WPA in “Security”

6. Leave WPA in Passphrase

7. Type your WPA password

8. Select “Apply”

connect your PC to the modem via a wireless connection (conﬁgure Wi-Fi)

Tip : your password protects your wireless network. Select a code consisting of 8 to 63 letters/numbers,

without spaces or special characters (such as dots, commas, accents and asterisks).

Your wireless networ k is now secured. You can now remove the ethernet cable b etween PC and mo dem and surf wire lessly.

3. connect wirelessly on your PC

First doubleclick the wireless icon. E.g.:

Tip : if you don’t use Wi-Fi, secure your account by deactivating the access.

• open your Internet Explorer and enter 192.168.1.1. in the navigation bar

• select Q uick Start

• under Wireless Network Settings, tick Disable

• click Save to save the changes

• the Wi-Fi-LED will go out:

Then foll ow the instruct ions on your scree n: select the SSI D (=name of the n etwork) you chose ea rlier as wireles s network. Enter your key ( WPA Passphrase).

INTERNET

secure your wireless (Wi-Fi) connection

Securing your wireless network at home with a WPA-key guarantees you that nobody can surf on it without the password.

1. connect your PC to the modem

First connect your PC with the cable to your modem (yellow slot PC1 or PC2). It’s important that the PC stays connected to the internet via the net work cable, as the configuration of the wireless net work is going to change.

2. change the name of the wireless network and set a WPA-key

Go to the configuration menu of the modem on http://192.168.1.1.

Click, in he left column Advanced Settings > Wireless, which will lead you to this page:

This is what to do in this screen:

• SSID: in this field you find the name of your wireless network. If you haven’t done this yet, we recommend you to change the name of your wireless network (or SSID) so that you can recognize it between the other networks.

• security: select WPA/ WPA2 in the dropdown menu.

Depending on up dates on your PC you ca n have trouble if you want to conne ct under WPA/WPA2 security. In that case choosing WPA or WPA2 sh ould work.

You can also secure your wireless network with a WEP-key, but we choose default for WPA because it offers better security.

• after choosing your security mode, 3 new screens appear under the dropdown menu:

WPA type: keep default setting (Passphrase).

Passphrase: enter a WPA-key (8 to 63 characters without spaces, accents or special signs). Remember this key very well as it will be used by all devices connected to your wireless network.

Encryption : keep default setting (TKIP).

• click Apply

Your wireless connection is now secured.

3. connect your PC to your secured wireless network

To connect with a secured wireless network you have to search for available networks and enter your network key (at least once).

Below you find the instructions for the main operating systems: Windows XP, Windows 7 / Vista, Windows 8, Mac OS.

INTERNET

Windows XP

2. Now you get the list of all available wireless networks. Select the name of your wireless network from the list (“My network” for example).

Then click “Connect”.

3. If your network is secured, your net work key (WEP or WPA) will be asked again.

Tip: WPA-security is better than WEP-security.

The network key is on the bottom side of your modem.

Enter your network key and click “Connect”.

4. The PC will now try to connect.

1. In the right below corner of your screen, next to the time indication, click this icon once

Then click “View Available Wireless Networks”.

5. The connection is active when you see this screen:

INTERNET

Windows 7 / Vista

1. In the right below corner of your screen, next to the date indication, click this icon once.

2. Now you get the list of all available wireless networks. Select the name of your wireless net work form the list (“My network” for example). You don’t get to see the icon? Then search for your wireless net work via the Network Center.

3. Once your network has been selected, this is the screen to activate the Wi-Fi connection.

The easiest way is to tick “Connect automatically”. Then your PC will automatically connect to the internet as soon as you star t it up.

Then click “Connect”.

4. If your network is secured, your network security key (WEP or WPA) will be asked.

Tip : WPA-security is better than WEP-security. The network security key is on the

bottom side of your modem.

Enter your network security key and click “OK”.

5. The PC will now try to connect.

6. The connection is active when, right below in your screen, the bars are white, without any icon or other sign.

INTERNET

Windows 8

1. Move your mouse to the right below corner of your screen without clicking and let the menu appear.

Click this icon:

2. You get this overview:

Click this icon:

3. Now you get the screen in which you can configure your Wi-Fi connection.

Now you get the list of all available wireless networks. Select the name of you wireless network form the list (“My network ” for example).

Tip: your computer can not detect your Wi-Fi connections if the Airplane Mode

is on. If it is on, put it off first.

4. Once your network is selected, this screen to connect to Wi-Fi will appear.

The easiest way is to tick “Connect automatically”. Then your PC will automatically connect to the internet as soon as you start it up.

Then click “Connect”.

5. Is your network secured? Then your network security key (WEP or WPA) will be asked.

Tip: The network security key is on the bottom side of your modem.

Enter your network security key and click “Nex t”.

INTERNET

6. On the next screen you can choose to share your documents with other devices in the network. For optimal securit y we advise you not to do this.

7. The connection is active when this screen appears, with the notification “C onnected”:

Mac

1. Is your Wi-Fi adaptor (Airpor t) not activated? Then activate it like this: go to the right above corner of your screen, next to the sound volume, and click this icon once:

2. Your adaptor is now activated and you get the list of all available wireless net works. Select the name of your wireless network from the list (“My network” for example).

3. Is your network secured? Then your network security key (WEP or WPA) will be asked.

Tip: WPA-security is better than WEP-security. The network security key is on the

bottom side of your modem.

Type your password and click “OK”.

Click “Airpor t on ”.

4. Your connection is active when this screen appears:

INTERNET

mail & cloud (One.com)

To deliver you the smoothest possible internet experience, we collaborate with One.com. Over the years One.com has built a strong, worldwide reputation in offering innovative and qualitative web based services. This enables us to respond to your expectations, on a functional and qualitative level.

email:

• unlimited number of email accounts

• webmail: easy access to all your emails, from ever y internet connection, wherever you are

• calendar: electronic agenda, always available via the internet

• address book: all your contacts, stored in webmail, always within reach

• virus- and spamfilter: optimal protection of your email account; automatic update of the filters every hour

• classic email ser vice (via POP3): save your mails on your PC using a classic email program

domain:

• your own domain name (e.g. yourname.be): using your personal email addresses (e.g. firstname@yourname.be), maximum visibility on the internet, the freedom to develop your own website (www.yourname.be)

• DNS administration: complete control over your domain and email settings, e.g. forward a domain

cloud drive :

• all your files in one place: se cured online backup: no more worries about co mputer crashes o r lost USB sticks

• synchronise an d manage all your dat a and files: latest version always available, independent of where you first stored it (on PC, tablet or smartphone)

• sharin g information: sha ring pics with fam ily and friends, share files with colleagues, fas t and safe

• accessible on any moment from any internet connection, from different devices (PC, smartphone, tablet)

website:

• webeditor: convenient software to develop your own website, based on your ow n domain name (ww w.yourname.be)

• qualit ative and trustworthy webhosting where you can host your do main and get web spac e

• photo album/Blog: user friendly software to make a photo album/blog and share it with family an d friends

• statis tics: informatio n on number of visitors to your website, photo album or blog

• FTP-My SQL-PHP: make advanced website with PHP, publish web pages via FTP, fast and s table MySQL dat abase

Storage capacit y: the default sto rage capacit y for all mail & cloud is 5 G B - can be extende d (30 GB, 60 GB, 12 0 GB).

More deta iled info on our ser vices on www.one.com/en.

activation & use via SNOWzone

Through SNOWzone these ser vices can easily be ordered and altered: on www.snowzone.be. Click ”CLOUD” on the right side of the page.

Also the use of these services is handled via SNOWzone: you use the same username and password. This allows us to secure your services appropriately.

You wish to synchronise all the data on your pc with the data on your cloud drive? Then you need to download an application on your pc. You can do that via SNOWzone. You’ll get a separate username and password for that.

For any ques tion you might have, there’s our online supp ort http://www.one.com/en/support/guides-faq or you can put your question online at https://www.one.com/en/support.

FAQ

forgot your password?

You can find your password in your welcome let ter.

what if a problem occurs?

First check out where the problem may be located. These actions can solve a lot of problems :

• restar t your modem, and after 15 minutes restar t your pc and/or decoder.

• check your cables: first check your power cables and check if all devices are indeed powered; control if all communication cables between all devices are correctly connected.

• check the used passwords (if applic able).

• if you get an error notification, please note it precisely; this will be crucial to detect the problem.

• check the information on recurrent situations on the FAQ on our website snow.be.

LED light status description solution

Power

power on, functioning normally

off no power

• check that the modem is turned on (button at the back of the modem)

• check that the modem is connected correctly with its adapter to the outlet

• test it by plugging into a working outlet

DSL

steady green

VDSL synchronisation complete

flashing

VDSL synchronisation in progress

off VDSL not working

• restart the modem

• check that the DSL cable is connected properly to filter and modem

• check that the filter is well connected to the wall

• check that the 2 white switches on the filter are turned upwards

steady green internet connection achieved

flashing internet connection in progress

off no Internet connection

• restart the modem

• check the connection parameters in the modem

DATA

steady green

Data transfer with Internet in progress

off

no data transfer from/to Internet

Phone

steady green phone available

flashing phone in use

off phone not available

• check that the telephone is connected correctly

• restart the modem

• configure the telephone again

• check that the dial tone is audible

Wi-Fi

steady green Wi-Fi connection is available

flashing Wi-Fi connection in use

off Wi-Fi connection not available

• conne ct to the modem via IP address http://192.168 .1.1

• click on th e left on ‘Wireless”, other page will open, content on the right will change

• click ‘Activate’ on the right side of the page

ETH1 ETH4

steady green

ethernet connection modem-PC is available

flashing

ethernet connection modem-PC in use

off

ethernet connection modem-PC not available

• check that the modem is turned on (button on back of modem)

• check the Ethernet cable between modem and PC

• check configuration of PC

• if necessar y, replace Ethe rnet cable between modem and PC

• test another Ethernet port on the modem

still got a problem? Then control the status of the LEDs on the modem.

On the front of the modem you see different LEDs each indicating a specific status.

the problems are still not resolved?

• check the extra information on recurrent situations on the FAQ on our website www.snow.be.

• or call our Customer Service on 02 /791.72.72, from Monday till Friday between 10 a.m. and 9 p.m. and on Saturday between 10 a.m. and 6 p.m.

For efficient, fast assistance, we ask you to keep at hand: your phone number or customer numb er, a detailed description of the problem and/or the Error Notification, the status of the LEDs, the configuration at your home.

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R.P. : BASE Compa ny nv : Neervel dstraat 105, 1 200 Brusse ls Company registration number 462.925.669 - SW20007-V02

Snow Hybroad M505H User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual