Contents
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1. SAFETY NOTICES ................................................................................................................ 23
2. INTENDED USE OF THE FREEZER .................................................................................... 24
3. INSTALLATION AND CONNECTION ................................................................................... 25
3.1 Choice of location .......................................................................................................................................... 25
3.2 Positioning and leveling the appliance .......................................................................................................... 26
3.3 Electrical connection ..................................................................................................................................... 27
4. PRODUCT DESCRIPTION ................................................................................................... 28
4.1 CVB 20 .......................................................................................................................................................... 28
4.2 Controls ......................................................................................................................................................... 28
4.3 Drawers / Door compartments ...................................................................................................................... 29
4.4 Shelf for ice and eutectic salts ...................................................................................................................... 29
5. ARRANGING FOODS IN THE FREEZER ............................................................................. 30
6. USING THE FREEZER ......................................................................................................... 31
6.1 Turning on the freezer ................................................................................................................................... 31
6.2 Adjustment and selection of the cooling temperature ................................................................................... 31
7. FREEZING FOODS ............................................................................................................... 32
7.1 Keeping deep-frozen foods ........................................................................................................................... 32
7.2 Defrosting deep-frozen foods ........................................................................................................................ 33
7.3 Making ice cubes .......................................................................................................................................... 33
8. MAINTENANCE AND CLEANING ......................................................................................... 34
8.1 Defrosting the freezer .................................................................................................................................... 34
8.2 Cleaning the freezer ...................................................................................................................................... 35
8.3 Turning off the freezer ................................................................................................................................... 35
8.4 Practical energy saving advice ...................................................................................................................... 35
8.5 Noises during operation ................................................................................................................................ 36
8.6 Identifying and eliminating any operating faults ............................................................................................ 36
9. PROBLEM IDENTIFICATION GUIDE ................................................................................... 37
INSTRUCTIONS FOR THE USER: these instructions contain user recommendations, description of the
commands and the correct procedures for cleaning and maintenance of the appliance.
INSTRUCTIONS FOR THE INSTALLER: these are intended for the qualified technician who must
install the appliance, set it functioning and carry out an inspection test.
Further information about the products can be found at www.smeg.com
21
Safety instructions
DISPOSAL NOTICES – LOOKING AFTER THE ENVIRONMENT
Non-polluting materials are used in the packaging of our freezers to ensure that they are environmentally friendly
and recyclable. Please work with us by ensuring that the packaging is disposed of correctly. Ask your supplier or the
relevant organisations in your area for the addresses of collection, recycling and disposal centres.
Please do not dump the packaging or any part of it. It can present a risk of suffocation for children, especially in the
case of plastic bags.
Your old appliance also needs to be disposed of correctly.
Important: Please ensure your old appliance is handed over to the relevant local organisation authorised to collect
waste electrical equipment. Proper disposal will enable valuable materials to be recovered. Refrigation appliances
contain gases that can be harmful to the environment, so you need to ensure that the tubes in the coolant loop are
not damaged before the competent organisation takes the appliance away.
Before throwing away your freezer it is important to remove the door and leave the drawers in their normal use
positions in order to prevent children from becoming trapped inside while playing. The power grid connection cable
must also be removed and disposed of separately together with the plug.
THIS APPLIANCE IS IDENTIFIED IN ACCORDANCE WITH EUROPEAN DIRECTIVE 2002/96/EC ON
WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE).
THIS DIRECTIVE SETS OUT THE RULES FOR COLLECTION AND RECYCLING OF WASTE
APPLIANCES APPLICABLE THROUGHOUT THE EUROPEAN UNION.
22
Safety instructions
1. SAFETY NOTICES
Keep the instruction booklet in a safe place as it contains important instructions which must be followed
when installing, using and maintaining the freezer. The manual must be kept so that it can be handed
over to any later owners of the appliance.
The manufacturer cannot be held liable if the following notices are not respected:
- Do not start up an appliance which appears damaged: if in doubt, consult the supplier.
- The appliance must be installed and connected to the power grid fully in accordance with the
instructions in the manual. The electrical connection conditions must match the data provided on the
nameplate located at the top left inside the freezer. The electrical safety of the appliance is only
guaranteed if the electrical equipment is properly earthed.
- Do not use single or multiple adaptors or extension cables.
- Disconnection from the electricity supply must be possible either by pulling out the plug or via a
bipolar circuit breaker located upline of the plug socket.
- Ensure that repairs and maintenance are carried out by authorised technicians from Smeg's
technical support service only. Always disconnect the appliance from the power grid in the event of
a breakdown or maintenance, or during cleaning. Never use electrical equipment or steam cleaners
for defrosting. Do not remove frost or ice using sharp objects as these may cause irreparable
damage to the walls of the freezer.
- Do not attempt to move the freezer by pulling on the door or the handle.
- Keep alcoholic liquids with a high alcohol content hermetically sealed and exclusively vertically. Do
not keep liquids in tins or glass containers in the freezer, especially carbonated drinks. Do not keep
products containing gases, flammable propellents or explosive substances in the freezer: danger of
explosion!
- Electrical appliances (e.g. ice cream machines or blenders) may not be used inside the appliance.
- Do not obstruct or cover the air circulation pipes in any way as these are required for the proper
operation of the freezer.
- Do not touch frozen products removed straight from the freezer or put them in your mouth. There is a
risk of burns due to the ultra-low temperatures.
- Do not consume food with an abnormal appearance or smell.
- This appliance is not intended for the use of people (including children) with reduced physical,
sensory or mental capacities, or who lack experience and knowledge of such appliances, unless they
are supervised or instructed in the use of the appliance by another person who is responsible for their
safety.
- Children should be supervised to ensure that they do not play with the appliance.
- Install the product and ensure that it is level on a floor that is capable of bearing its weight and in a
suitable environment for its size and use.
- The product must be moved and installed by two or more people.
- Do not damage the freezer coolant loop tubes.
- Do not ingest the (non-toxic) liquid in the coolant accumulators (if there are any).
If there is a power cut, open the door as little as possible. Frozen food which has partially or completely
defrosted must not be refrozen.
Attention:
The freezer contains a small quantity of isobutane (R600a), a CFC-free gas refrigerant. During the
freezer transport, installation, cleaning and repair phases, pay attention to avoiding damage to
any part of the coolant loop in order to prevent a gas leak. In the event of damage, avoid naked
flames and ventilate the area where the appliance is located.
23
Safety instructions
2. INTENDED USE OF THE FREEZER
The appliance has been specifically produced for domestic use and it is therefore suitable for freezing
and preserving fresh and deep-frozen foods and producing ice cubes. The appliance is not designed
and manufactured for professional use. Smeg cannot be held liable for any damage incurred as a result
of incorrect use of the appliance. The freezer has undergone the necessary leakage tests for the coolant
loop and meets the safety requirements applicable to electrical appliances.
Attention:
The manufacturer cannot be held liable for any personal injury or property damage caused by
failure to observe the above requirements or by tampering with any part of the appliance or using
non-original spare parts.
24
Instructions for the Installer
3. INSTALLATION AND CONNECTION
3.1 Choice of location
Always locate the freezer in a dry, sufficiently ventilated area. Ensure that it is not directly exposed to the
sun's rays and do not locate it outside. Depending on the climate class to which it belongs (indicated on
the nameplate inside the freezer), the appliance can be used in various temperature conditions:
Class Room temperature
SN (Subnormal) from + 10°C to + 32°C
N (Normal) from + 16°C to + 32°C
ST (Subtropical) from + 18°C to + 38°C
T (Tropical) from + 18°C to + 43°C
Do not locate the freezer near a heat source. If this is unavoidable, in order to prevent the proper
operation of the product from being compromised, a suitable insulation board must be used. Otherwise,
locate the appliance at least 3 cm away from electrical or gas cookers and at least 30 cm away from
combustion heaters or radiators.
To ensure that the condenser cools
properly, the freezer must not be
located too close to the wall. To
avoid this, the product is equipped
with two plastic spacers (1) which
must be placed on the upper part of
the condenser. If the freezer is
installed under a wall unit, the two
must be at least 5 cm apart.
Take care when installing the
appliance on parquet or linoleum to
avoid scratching or otherwise
damaging the floor. When
positioning the freezer, use pieces
of wood or carpet to slide it to the appropriate point for connection to the power grid, if necessary.
25
Instructions for the Installer
3.2 Positioning and leveling the appliance
When positioning the product, ensure that it does not damage the supply cable.
Two rollers are provided on the base of the product at the back (fig. 1) to make it more stable and easier
to move, and therefore to make it possible to position it properly. However, you are advised to be very
careful when moving the product so that the sliding motion does not damage the floor (e.g. if the freezer
is placed on a parquet floor).
Place the freezer on a stable, level base. The freezer is equipped with two adjustable feet at the front
(fig. 2) to compensate for any irregularities in the flooring.
Fig. 1 Fig. 2
The adjustable feet enable the front
part of the freezer to be raised and
therefore tilted back, to facilitate
proper door closure.
If the feet are not high enough to
stabilise the freezer (e.g. if the floor
is very uneven), or to tilt it
backwards, a shim made of a rigid
material (plastic or wood) will need
to be inserted underneath the feet in
order to further raise the front of the
freezer.
In order for the freezer to be
installed correctly, the door must be
able to close properly. A check must
be made to ensure that the door
seals close hermetically, especially
at the corners. If they do not close
properly, check to make sure that
there are no product processing
residues or packaging residues
between the seal and the freezer
itself. If necessary, adjust the seal
with your fingers as in figures 3 and 4.
26
Instructions for the Installer
Attention:
Force should not be used in adjusting the seals. Do not tear or detach the seal from the door.
A few days after installation, check that the initial level adjustment is still correct. Make sure that the
freezer is still stable and the door seals still close hermetically when it is in operation and loaded with
food. If necessary, re-adjust the level and the door seals as shown below.
Fig. 3 Fig. 4
3.3 Electrical connection
Leave the freezer in a vertical position for at least two hours before turning it on for the first time.
Connect the supply cable of the appliance to an earthed electrical socket, installed in accordance with
electrical safety standards. The nominal voltage and frequency are indicated on the nameplate inside
the freezer. The appliance must be connected to the power grid and earthed in accordance with the
applicable standards and requirements. The appliance can withstand brief voltage changes of no less
than 15% and no more than 10% of the nominal voltage stated on the nameplate. If the supply cable
needs to be changed, this procedure must only be carried out by an authorised technician from
Smeg's technical support service.
The plug must be accessible when the appliance is installed.
27
Instructions for the User
4. PRODUCT DESCRIPTION
4.1 CVB 20
1 Freezing area for deep-frozen foods and fresh
foods; compartments with doors.
2 Control unit.
3 Area for keeping fresh foods; pull-out drawers.
4 Defrosted water outlet.
5 Nameplate (located inside the appliance).
6 Eutectic salt container (if provided) and/or ice
cube container.
4.2 Controls
7 Thermostat selector
8 Green light: indicates that the
appliance is connected to the power
grid.
9 Alarm: acoustic alert that sounds if the
temperature goes beyond the
permitted range.
10 Red light: indicates that the rapid
freeze function has been activated.
11 Button to turn on/off the “rapid freeze”
function.
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Instructions for the User
4.3 Drawers / Door compartments
Every freezer is equipped with multiple drawers
and compartments with doors.
To open the door compartments (2), all you have
to do is raise the door slightly and pull it outwards.
All the drawers have a protective mechanism to
prevent them from being pulled out completely or
by accident. To remove the drawers (1), all you
have to do is slide them out until they stop, lift
them at the back and take them out.
In order to remove all the interior accessories, the
door needs to be fully open.
4.4 Shelf for ice and eutectic salts
This shelf is for the ice cube tray and for holding
eutectic salts (if present).
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Instructions for the User
5. ARRANGING FOODS IN THE FREEZER
Arrange the foods in the various compartments, taking care to pack and cover them in such a way that
they are hermetically sealed. This precaution ensures that:
- the flavour, moisture and freshness of the foods can be preserved;
- any contamination of foods with odours or tastes from other foods can be avoided.
Only use containers suitable for keeping food. Always allow hot foods and drinks to cool at room
temperature before putting them in the freezer.
Do not keep explosive substances in the appliance and only keep drinks with a high alcohol content in it
if they are properly closed and kept vertical.
Eutectic salts (if present) and the ice cube tray should be placed in the spaces provided (above the top
shelf).
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Instructions for the User
6. USING THE FREEZER
6.1 Turning on the freezer
Note
Clean the inside of the freezer before use.
- Plug in the plug
- Turn the selector switch (4) to position 1-2.
- The alarm (3) will sound as the inside of the freezer is
not yet cold enough to put in food.
- Press the button (1) to start the “Rapid freeze” function.
The red light (2) will come on to indicate that the
function has been activated and the alarm (3) will stop.
- Once the freezing temperature has been reached, the
red light (2) will go out.
- Only put food into the freezer when the red light goes
out.
- When the red light goes out, press the button (1) again
to turn off the “Rapid freeze” function.
Note
It generally takes approximately 24 hours to reach freezing temperature. The surrounding
temperature, the frequency with which the door is opened and the location of the appliance can
affect the internal temperature of the freezer and therefore the amount of time required to reach
freezing temperature.
Attention:
When freezing temperature is reached, the “Rapid freeze” function must be turned off in order to
avoid unnecessary electricity consumption.
Note
Reopening the freezer door immediately after closing it may be difficult. Please wait 2 or 3
minutes to enable the low pressure which has formed to be compensated for.
6.2 Adjustment and selection of the cooling temperature
The selector located at the top of the freezer and visible when the door is open is used to adjust the
cooling temperature inside the freezer.
Position
green light will be off).
The operational settings range from 1 to 4.
There is no direct correspondence between the setting chosen and the temperature inside the freezer.
By selecting a higher number on the control, the temperature in the freezer will be lowered. Only select
the highest settings (3-4) if they are really necessary: the freezer will consume more electricity at these
settings. In normal conditions of use, you are advised to select a low to medium setting (1-2) which will
be sufficient for keeping fresh foods in the preservation area and deep-frozen foods in the freezer area.
Attention
The internal temperature of the freezer area is controlled by the main thermostat.
• corresponds to turning off the freezer (the appliance is still supplied with electricity but the
Important
Changing the climate conditions (temperature and humidity) and the frequency with which the
door is opened can affect the operating temperature of the freezer.
31
Instructions for the User
7. FREEZING FOODS
To keep and freeze foods properly, you are advised to pack fruit and vegetables in portions of no more
than 1 kg and meat and fish in portions of up to 2 kg. Smaller food packages freeze more quickly which
means that the foods' nutritional and taste properties are preserved better, including after defrosting and
preparation. Only use suitable freezer bags, tinfoil, cling-film for use with food, and freezer containers.
Do not use paper bags, cellophane bags for non-food use and shopping bags or pre-used freezer bags.
Package foods in hermetically sealed packages, attempting to ensure that all air is expelled. If using
bags, close them with suitable elastic bands or wire ties. Always allow hot foods to cool down at room
temperature before putting them in the freezer and ensure that foods which are already frozen do not
come into contact with fresh foods for freezing. Always write the date of freezing, the quantity and
product on the package, and make sure that foods are fresh and whole. The maximum quantity of fresh
foods which can be frozen within a 24-hour period is indicated on the nameplate. Do not exceed the
quantity specified: this can have a negative effect on the efficiency of the freezer and the capacity to
preserve the deep-frozen foods which are already in it.
Foods must be fresh, ripe and of good quality. Fresh fruit and vegetables must be frozen immediately
after picking, where possible, in order to maintain their nutrients, shape, texture, colour and flavour.
It is advisable to hang meat and game for a sufficient period before freezing it.
Consume defrosted or partially defrosted foods immediately. Do not refreeze them unless the defrosted
food is for use in preparing a ready meal. Once cooked, the defrosted food can be refrozen.
Do not refreeze partially defrosted foods; these must be consumed within 24 hours.
Keep temperature variations to a minimum.
Respect the expiry date on food packaging.
7.1 Keeping deep-frozen foods
When buying deep-frozen foods, always make sure that the packaging is not damaged, the expiry date of
the product is not past and the thermometer of the freezer in which the food is displayed for sale does not
indicate a temperature above –18°C. Also note the manufacturer's instructions regarding temperature,
period for which the food can be kept and consumption methods. You are also advised to protect the foods
you have bought with suitable insulated containers during transport to avoid defrosting. A temperature
increase may reduce the period for which the food can be kept and affect the quality of it.
Do not buy deep-frozen products covered in large amounts of frost: they may have already defrosted.
Important
To find out how long fresh frozen foods can be kept, see the table below. All the figures given
refer to the product operating without eutectic salts, excluding temperature adjustment time.
32
Instructions for the User
FOOD STORAGE PERIOD (IN MONTHS)
1 2 3 4 5 6 7 8 9 10 11 12
Vegetables + + +
Fruit + + +
Bread and confectionery +
Milk +
Ready meals +
Meat: beef + + +
veal + + +
pork + + +
poultry + + +
game + + +
ground meats +
Smoked sausage +
Fish: oily +
non-oily +
Chitterlings +
Attention
To avoid any alterations in the quality of frozen foods, do not exceed the permitted storage
period, which varies depending on the type of food.
7.2 Defrosting deep-frozen foods
You are advised to consume partially defrosted foods as soon as possible. Low temperatures preserve
the foods but do not destroy the microorganisms which become active after defrosting, potentially
leading to a deterioration in the products. If the smell and appearance of defrosted foods appears to be
unchanged, they can be cooked and potentially refrozen after they have cooled.
To defrost frozen foods correctly, depending on the type of food and the intended use, they can be
defrosted at room temperature, in the fridge, in an electric oven (static or fan-assisted oven function) or
in a microwave oven using the appropriate function.
7.3 Making ice cubes
Fill the tray provided 2/3 full with cold water or any other liquid that you wish to freeze. Put it on the top
shelf of the freezer, checking that the base is dry to ensure that it does not stick to the floor of the shelf.
If the tray gets stuck inside the freezer, do not use pointed or sharp objects to remove it. To remove the
ice cubes, twist the tray slightly or put it under running water for a few seconds.
33
Instructions for the User
8. MAINTENANCE AND CLEANING
8.1 Defrosting the freezer
The freezer needs to be defrosted manually. You are advised to defrost it when the frost or ice on the
shelves is more than 2 cm thick (or once/twice per year). A few hours before starting the defrosting
process, use the selector to set the thermostat to setting 4 so that the frozen foods are cooled further.
Then turn the selector to setting
switch). Open the door and remove the deep-frozen products from the drawers, protecting them from
defrosting during the cleaning phase. Leave the freezer door open to allow the frost to melt. Insert drain
(1) into the appropriate slot. Place a container (2) (not supplied) under the drain to catch the water from
the defrosting. Reconnect the plug (or set the master switch to ON). Turn the freezer back on using the
selector on the control panel.
• and remove the plug from the electric socket (or turn off the master
34
Instructions for the User
8.2 Cleaning the freezer
Before cleaning, remove the plug from the electric socket (or turn off the master switch). To clean the
outside of the freezer, use water and a gentle liquid detergent only, or a detergent for general use on
washable surfaces (e.g. a detergent for use on glass). Do not use products containing abrasive or
aggressive substances for plastic or enamelled parts, or acids or chemical solvents. Use a sponge or a
soft cloth.
Do not use steam cleaners inside the freezer; we advise you to use gentle liquid detergents intended for
washable surfaces, ideally disinfectants, provided that they do not contain solvents or aggressive
substances and/or abrasive particles.
Please note that our Technical Support Centres can provide Smeg products specifically intended for
cleaning these appliances.
Remove the drawers, taking care not to force them out. Do not wash removeable plastic parts in the
dishwasher, just use lukewarm water and washing up liquid or a water and vinegar mixture.
To clean the seals, use lukewarm water and then dry them afterwards.
To ensure that the freezer functions properly, you will
also need to clean the condenser at the back
periodically, using a brush or a vacuum cleaner (1).
To clean the handle, use the same products as those
for cleaning the outside surfaces of your new product:
do not use paste or cream detergents, detergents for
steel or any that contain acidic substances or abrasive
particles as these products can cause the finish of the
part to become opaque and deteriorate.
8.3 Turning off the freezer
If the freezer is to remain unused for a long period, turn the thermostat selector to the symbol •. Then
empty the drawers, disconnect the freezer from the electricity supply and, once it has defrosted, dry off
any residual moisture that may have accumulated. Leave the door ajar to ensure that moisture and
stagnant air do not cause unpleasant odours.
8.4 Practical energy saving advice
- Install the freezer in a cool, well-ventilated area, away from direct sunlight and heat sources;
- Do not put hot food in the freezer. Wait until food and drinks have cooled to room temperature before
putting them in the freezer drawers;
- Keep the amount of time and the number of times the door is opened to a minimum to ensure that the
inside of the freezer does not warm up more than necessary;
- Clean the condenser (at the back of the freezer) periodically to prevent any loss of efficiency of the
appliance;
- Only use the rapid freeze function for as long as it is actually needed;
- If the freezer is unused for a long period, it is advisable to empty the appliance and turn it off.
35
Instructions for the User
8.5 Noises during operation
The freezer cools by means of a compression system. To maintain the selected temperature inside the
freezer, the compressor starts to function and, depending on the cooling level requested, it may function
continuously if need be. When the compressor starts to function, it creates a buzzing noise which
generally diminishes in intensity after a few minutes. Another sound linked to the normal operation of the
freezer is a gurgling noise resulting from the movement of coolant within the coolant loop tubes. This
noise is normal and does not indicate an appliance malfunction. If it becomes too loud, this may mean
that there are other causes. Checks must then be made to ensure that:
- the freezer is level on the floor and the compressor does not vibrate during operation: if this is not
the case, adjust the feet provided;
- the drawers are placed correctly in the proper slots: if they are not, put them in correctly;
- the containers in the various drawers are placed in a stable way and are not in contact with
each other: otherwise, the vibration resulting from the compressor's operation could cause a certain
amount of noise;
- Do not place the freezer in such a way that it is in contact with furniture or other household
appliances.
8.6 Identifying and eliminating any operating faults
Your new freezer has been designed and manufactured based on rigorous quality standards. The aim of
this section is to enable you to identify the origin of any operating fault that may arise before contacting
Smeg's technical support service.
36
Instructions for the User
9. PROBLEM IDENTIFICATION GUIDE
PROBLEM POSSIBLE CAUSE PROBABLE SOLUTION
Noisy during operation - see 'noises during operation'
section
The compressor starts to function too
often or functions continuously:
The compressor does not function: - temperature control set at •.
Insufficient cooling: - internal temperature control set
Problems opening the door
immediately after it has been closed:
- insufficient cooling of the
compressor and the condenser:
- increase in surrounding
temperature;
- frequent or prolonged door
opening;
- freezer loaded with too many
fresh foods
- supply cable not connected to the
electricity supply;
- socket not providing any
electricity.
too low (1-2) (corresponds to a
higher temperature inside the
freezer);
- frequent or prolonged door
opening;
- the door does not close properly
- the door does not close
hermetically;
- increase in surrounding
temperature.
- check that the back of the freezer
is properly ventilated as indicated
in paragraph '3.1 Choice of
location' and that the condenser is
not too dirty;
- freeze less food in one go;
- connect the supply cable;
- contact your electricity supply
company
- Set the selector to a higher setting
(3-4).
- open the door less frequently and
for as little time as possible;
- check that the food packages are
arranged properly in the drawers
and are not preventing the door
from closing properly; also check
that the freezer is properly level on
the floor;
- check that the seal is closing
properly and is not damaged.
- if you try to reopen the door
immediately after it has been
closed, you will need to exert
considerable force. This is due to
the low pressure created by the
cooling of the warm air which has
entered the freezer.
37
Instructions for the User
PROBLEM POSSIBLE CAUSE PROBABLE SOLUTION
The temperature inside the freezer
does not freeze the foods properly:
Excessive ice formation: - Temperature control set too high
The front of the appliance is warm to
the touch
- internal temperature control set
too low;
- frequent or prolonged door
opening;
- the door does not close
hermetically;
- excessive sugar content in the
food for freezing.
(leading to a lower temperature in
the freezer);
- frequent or prolonged door
opening;
- Set the selector to a higher setting
(3-4).
- open the door less frequently and
for as little time as possible;
- check that the food packages are
arranged properly in the drawers,
the seal is closing properly and is
not damaged, and the freezer is
properly level on the floor;
- some foods may not freeze
completely unless they are at very
low temperatures (ice cream, juice
concentrates)
- Set the control to a lower setting
(1-2) so that the temperature
inside the freezer increases
slightly;
- check that the seals are
functioning properly;
- open the door less frequently and
for less time;
- increase the atmospheric
temperature and humidity;
- do not put hot food or drinks in the
freezer;
- The freezer is functioning
correctly. There is a surface
heating system inside the cabinet
to limit the formation of
condensation around the door
seal.
CUSTOMER SUPPORT SERVICE – READING THE NAMEPLATE
IF YOU HAVE PROBLEMS WITH THE PRODUCT THAT YOU HAVE PURCHASED WHICH ARE NOT COVERED
BY THE TABLE ABOVE AND YOU NEED FURTHER CLARIFICATION, YOU CAN CONTACT OUR
AUTHORISED TECHNICAL SUPPORT SERVICE. YOU WILL FIND THE ADDRESS AND TELEPHONE NUMBER
IN THE PHONE BOOK FOR YOUR AREA UNDER SMEG.
TO HELP US PROVIDE YOU WITH A QUICKER, MORE EFFICIENT SERVICE, PLEASE TELL OUR
TELEPHONE OPERATORS THE PRODUCT MODEL YOU HAVE AND ITS REGISTRATION NUMBER AS
SHOWN ON THE NAMEPLATE INSIDE THE FREEZER. THANK YOU IN ADVANCE FOR YOUR
COOPERATION.
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