SMC Networks SMC8011CM User Manual

EZ Connect Ethernet/ USB Cable Modem

Ethernet & USB Cable Modem DOCSIS 1.1

 High-speed Internet access over a cable network system  Data rate up to 40 Mbps downstream, 10 Mbps

upstream

 Always-on digital connection  DOCSIS 1.1 certified  Supports all Windows systems through its Ethernet

connection

 USB support for Windows 98, ME, 2000, XP  Built-in support for SNMP Network Management  Supports USB and Ethernet concurrently  Supports up to 17 users (if allowed by service provider)

User Guide

SMC8011CM

EZ Connect

Ethernet/USB Cable Modem

From SMC’s EZ line of award-winning workgroup LAN solutions

38 Tesla Irvine, CA 92618 Phone: (949) 679-8000

October 2002

Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no responsibility is assumed by SMC for its use, nor for any infringements of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of SMC. SMC reserves the right to change specifications at any time without notice.

SMC Networks, Inc.

38 Tesla

Irvine, CA 92618

Tra dem ark s:

SMC is a registered trademark of SMC Networks, Inc. Other product and company names are trademarks or registered trademarks of their respective holders.

LIMITED WARRANTY

Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products to be free from defects in workmanship and materials, under normal use and service, for the applicable warranty term. All SMC products carry a standard 90-day limited warranty from the date of purchase from SMC or its Authorized Reseller. SMC may, at its own discretion, repair or replace any product not operating as warranted with a similar or functionally equivalent product, during the applicable warranty term. SMC will endeavor to repair or replace any product returned under warranty within 30 days of receipt of the product.

The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering new products within 30 days of purchase from SMC or its Authorized Reseller. Registration can be accomplished via the enclosed CD ROM or online via the SMC Web site. Failure to register will not affect the standard limited warranty. The Limited Lifetime warranty covers a product during the Life of that Product, which is defined as the period of time during which the product is an “Active” SMC product. A product is considered to be “Active” while it is listed on the current SMC price list. As new technologies emerge, older technologies become obsolete and SMC will, at its discretion, replace an older product in its product line with one that incorporates these newer technologies. At that point, the obsolete product is discontinued and is no longer an “Active” SMC product. A list of discontinued products with their respective dates of discontinuance can be found at: http://www.smc.com/index.cfm?action=customer_service_warranty.

All products that are replaced become the property of SMC. Replacement products may be either new or reconditioned. Any replaced or repaired product carries either a 30-day limited warranty or the remainder of the initial warranty, whichever is longer. SMC is not responsible for any custom software or firmware, configuration information, or memory data of Customer contained in, stored on, or integrated with any products returned to SMC pursuant to any warranty. Products returned to SMC should have any customer-installed accessory or add-on components, such as expansion modules, removed prior to returning the product for replacement. SMC is not responsible for these items if they are returned with the product.

Customers must contact SMC for a Return Material Authorization number prior to returning any product to SMC. Proof of purchase may be required. Any product returned to SMC without a valid Return Material Authorization (RMA) number clearly marked on the outside of the package will be returned to customer at customer’s expense. For warranty claims within North America, please call our toll-free customer support number at (800) 762-4968. Customers are responsible for all shipping charges from their facility to SMC. SMC is responsible for return shipping charges from SMC to customer.

IMITED WARRANTY

WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION, AT SMC’S OPTION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SMC NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. SMC SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.

LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), SHALL SMC BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE, LOSS OF BUSINESS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SMC OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. NOTHING IN THIS WARRANTY SHALL BE TAKEN TO AFFECT YOUR STATUTORY RIGHTS.

* SMC will provide warranty service for one year following discontinuance from the active SMC price list. Under the limited lifetime warranty, internal and external power supplies, fans, and cables are covered by a standard one-year warranty from date of purchase.

SMC Networks, Inc.

38 Tesla

Irvine, CA 92618

OMPLIANCES

FCC - Class B

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications. However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

Industry Canada - Class B

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications.

Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques,” NMB-003 édictée par le ministère des Communications.

EC Conformance Declaration - Class B

SMC contact for these products in Europe is:

SMC Networks Europe, Edificio Conata II, Calle Fructuós Gelabert 6-8, 2 08970 - Sant Joan Despí, Barcelona, Spain.

, 4a,

iii

OMPLIANCES

This information technology equipment complies with the requirements of the Council Directive 89/336/EEC on the Approximation of the laws of the Member States relating to Electromagnetic Compatibility and 73/23/EEC for electrical equipment used within certain voltage limits and the Amendment Directive 93/68/EEC. For the evaluation of the compliance with these Directives, the following standards were applied:

RFI Emission:

Immunity:

LVD:

• Limit class B according to EN 55022:1998

• Limit class A for harmonic current emission according to EN 61000-3-2/1995

• Limitation of voltage fluctuation and flicker in low-voltage supply system according to EN 61000-3-3/1995

• Product family standard according to EN 55024:1998

• Electrostatic Discharge according to EN 61000-4-2:1995 (Contact Discharge: ±4 kV, Air Discharge: ±8 kV)

• Radio-frequency electromagnetic field according to EN 61000-4-3:1996 (80 - 1000 MHz with 1 kHz AM 80% Modulation: 3 V/m)

• Electrical fast transient/burst according to EN 61000-4-4:1995 (AC/DC power supply: ±1 kV, Data/Signal lines: ±0.5 kV)

• Surge immunity test according to EN 61000-4-5:1995 (AC/DC Line to Line: ±1 kV, AC/DC Line to Earth: ±2 kV)

• Immunity to conducted disturbances, Induced by radio-frequency fields: EN 61000-4-6:1996 (0.15 - 80 MHz with 1 kHz AM 80% Modulation: 3 V/m)

• Power frequency magnetic field immunity test according to EN 61000-4-8:1993 (1 A/m at frequency 50 Hz)

• Voltage dips, short interruptions and voltage variations immunity test according to EN 61000-4-11:1994 (>95% Reduction @10 ms, 30% Reduction @500 ms, >95% Reduction @5000 ms)

• EN 60950 (A1/1992; A2/1993; A3/1993; A4/1995; A11/1997)

Warning! Do not plug a phone jack connector in the RJ-45 port. This may damage this device. Les raccordeurs ne sont pas utilisé pour le systéme téléphonique!

ABLE OF

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 5

LED Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

DHCP Client and Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Locating the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Wiring for Multiple Users (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

USB Installation in Windows 98/ME/2000/XP . . . . . . . . . . . . . . . . . . . . 9

Ethernet Installation in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Making a Connection to the Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . 13

Viewing Modem Statistics . . . . . . . . . . . . . . . . . . . . . . .15

Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

RF Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Log Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Help Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

ONTENTS

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Port and Cable Assignments . . . . . . . . . . . . . . . . . . . . .23

Straight-Through Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Crossover Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

NTRODUCTION

The EZ Connect Ethernet/USB Cable Modem (SMC8011CM) is fully compliant with the Data Over Cable Service Interface Specification (DOCSIS 1.1) thus ensuring compatibility with the majority of cable Internet providers. It provides high-speed Internet access over the same cable network system that brings cable TV service to the home.

The SMC8011CM modem provides DOCSIS 1.1 QoS support that allows different kinds of IP traffic to be directed into different service flows, with higher levels of service for particular kinds of traffic, e.g., multi-media services, voice over IP. It also features built-in support for SNMP network management.

DHCP & HTTP services enable easy local or remote cable modem monitoring, diagnostics, and configuration by end users or cable operators.

The data transmission rate on the cable connection is asymmetric; it provides a higher data rate in the downstream (receive) direction than in the upstream (transmit) direction. Asymmetric operation is ideal for typical home and small office use where files and information are downloaded more frequently than uploaded. This modem has a USB connection that provides plug-and-play installation.

NTRODUCTION

Key Features

• High-speed Internet access over a cable network system

• Data rate of up to 10 Mbps upstream and 40 Mbps downstream

• Always-on digital connection eliminates dial-up delays and provides transparent Internet access when initiating a network request

• Compatibility with cable suppliers is ensured by DOCSIS 1.1 compliance

• USB support for Windows 98/ME/2000/XP systems

• Supports USB and Ethernet concurrently

• Supports up to 17 users (if allowed by your service provider)

ACKAGE CONTENTS

Package Contents

After unpacking the EZ Connect Cable Modem, check the contents of the box to be sure you have received the following components:

• EZ Connect Ethernet/USB Cable Modem

• Four adhesive foot pads

•1 USB cable

• 1 RJ-45 Ethernet cable

• 9 VDC Power Adapter

• Quick Installation Guide

• 1 SMC8011CM Driver and Documentation CD

Immediately inform your dealer in the event of any incorrect, missing, or damaged parts. If possible, retain the carton and original packing materials in case there is a need to return the product.

Please insert your Documentation CD to register your product, or register on SMC’s Web site. The EZ Connect Ethernet/USB Cable Modem is covered by a limited lifetime warranty.

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