SMC Networks RB5701 User Manual
Technician Operations
2. Touch the right and left-pointing arrows to increase and decrease the Alarm Transmission Delay
period.
Note: The Alarm Transmission Delay period cannot be less than 15 seconds or exceed 45
seconds.
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Technician Operations
Configuring the Swinger Shutdown Feature
The Swinger Shutdown feature helps prevent a runaway TouchScreen from tying up the central station.
After the TouchScreen has sent an alarm the set number of times (trips) to central monitoring, no more
alarms will be sent to central monitoring for 48 hours or until the security system is disarmed.
To configure the swinger shutdown:
1. From the Installer Settings Menu, touch Security ® Swinger Shutdown.
The Swinger Shutdown Settings screen is displayed.
2. Touch the right and left-pointing arrows to increase and decrease the number of swinger shutdown
trips (Maximum Trips).
Note: The number of trips cannot be less than 1 or exceed 6.
3. Touch Swinger Shutdown Enabled to disable this feature.
Touch Swinger Shutdown Disabled to enable this feature.
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Technician Operations
Resetting the TouchScreen to Factory Defaults
When an activated TouchScreen is reset to factory defaults, the customer’s account must also be
reset by Customer Care in order for it to be reactivated.
To reset the TouchScreen:
1. Ensure you have the premise passphrase for the account.
2. From the Installer Settings Menu, touch Advanced Settings ® Reset to Factory Defaults.
The Reset Touchscreen to Factory Defaults screen is displayed.
3. Touch Reset to Factory Defaults.
The Keypad screen is displayed.
4. Enter the Installer keypad code.
The Keyboard screen is displayed..
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Technician Operations
5. Enter the PREMISE PASSPHRASE for the current account.
The device resets and the Installation screen is displayed.
6. To activate the system again:
a. Contact Customer Care to have the customer’s account reset.
b. Follow the steps starting on page 9 to activate the system again.
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Checking for New Firmware Updates for the TouchScreen
You can have a TouchScreen look for an available update on the server or install an update from a
USB drive (see page 78).
To check for a firmware update on the server:
1. From the Installer Settings Menu, touch Advanced Settings ® Check for Firmware Update.
The Checking for Firmware Upgrade screen is displayed. The TouchScreen immediately checks for newer firmware
updates that are available to be installed on the device’s hardware version.
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Table 10: Troubleshooting Firmware Updates
Problem
Cause/Resolution
If a newer firmware version is available for the current device’s hardware version, an Upgrade Firmware button is
displayed.
2. Touch Upgrade Firmware to download and install the new firmware version (the system will
reboot.
Firmware Update Failure TouchScreen reverts back to the previous firmware build
Firmware Update Error TouchScreen reverts back to the previous firmware build
System Upgrade in
Progress Message
Firmware update currently in progress
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Technician Operations
To install a firmware update from a USB drive:
Important: The TouchScreen will install an earlier firmware version or even the same firmware
version using this method.
1. Save a build image (for example, SMC_P5_19424_ucontrol.upg) to a USB drive in the root
directory.
2. Change the filename to ucontrol.upg.
3. Insert the USB drive into the TouchScreen USB port.
The TouchScreen displays the following confirmation:
A USB drive has been inserted, and a firmware upgrade image has been found
on it. Do you wish to upgrade firmware using this image?
4. Touch Upgrade.
The Firmware Update process starts. The TouchScreen reboots after it is complete.
After reboot, the system displays the confirmation dialog again.
5. Touch Cancel, and remove the USB drive.
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Technician Operations
Enabling Fire Alarm Verification
Fire Alarm Verification causes the system to contact central monitoring when one of the following is
true:
• Multiple smoke detectors fault
• A single smoke detector faults for 60 seconds
By default Fire Alarm Verification is disabled: The system immediately sends an alarm to central
monitoring when the smoke alarm trips. However, smoke alarms are notorious for tripping in non-
emergencies (such as, when food burns on the stove or someone forgets to open the flu before using
the fireplace). With the customer’s agreement, this can be avoided using Fire Alarm Verification.
To enable or disable Fire Alarm Verification:
1. From the Installer Settings menu, touch Sensors & Zones ® Fire Alarm Settings.
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Technician Operations
The Fire Alarm Settings screen is displayed.
2. Touch Enable to turn Fire Alarm Verification on.
3. Touch Disabled to turn Fire Alarm Verification off.
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Managing the Physical Devices in Your Security System
Table 11: Device Details
Batteries
Management
Instructions
Model
Type
Quantity
Managing the Physical Devices in Your Security System
The TouchScreen is designed to work with num
Device Device Type
TouchScreen Central Controller P5 TS
Door/ Window Sensor
Motion Detector Sensor
CR2
CR123A
4 volt
Lithium
Sensor
Glass Break Detector CR123A
Smoke/Heat Detector CR123A
Key Fob
Key Pad CR2 2 Page 112
Peripheral
CR2032 2 Page 106
3 volt
Lithium
1 N/A
1
3
Page 82
1
2
Camera N/A (A/C power adapter) Page 95
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Managing the Physical Devices in Your Security System
Managing Sensors & Zones
A sensor is a physical device that detects events in the security system, such as a door opening or
movement in a room. A security zone is the representation of a sensor that is being monitored by the
TouchScreen. A security zone consists of the following:
• Details of the associated sensor
• Way the sensor is used in the security system (such as, to monitor entries and exits or to
monitor the windows)
• Useful name assigned to the security zone
The operations in this section are used to manage the following categories of wireless sensors and
security zones to the security system:
• Door/window
• Motion detector
• Glass Break detector
• Smoke alarm
Perform the following operations to manage sensors:
• Reset (page 83)
• Modify (page 83)
• Add (page 85)
• Delete (page 88)
• View details and diagnostics (page 89)
These operations are performed from the Installer Settings Menu (see Technician Operations on page
62).
The uControl TouchScreen User Guide has instructions for changing the order that zones are listed
in the TouchScreen.
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To reset a sensor to factory defaults:
1. Delete the associated security zone from the TouchScreen (see page 88).
2. Reset the sensor to factory defaults as described in its installation documentation.
3. Add the sensor again to the TouchScreen (see page 85).
To modify the details for a sensor/zone in the security system:
1. From the Installer Settings Menu, touch Sensors & Zones ® Edit a Sensor/Zone.
A series of icons are displayed that represent each installed sensor being monitored by the security system.
2. Touch the icon for the sensor that you want to modify.
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The Edit Sensors/Zone—Modify Zone Settings wizard is displayed.
3. Touch a field to change it.
Touching menu fields display a menu of items. Touching text fields displays a keyboard screen to
change a label.
4. Touch Next to move through the wizard.
5. Touch Return to Menu when the sensor modifications are complete.
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To add a sensor to the security system:
1. From the Installer Settings Menu, touch Sensors & Zones ® Add a Sensor/Zone.
The Locating Wireless Sensors screen is displayed.
2. Ensure each sensor to be added to the TouchScreen is in Search mode.
Note 1: See the sensor installation documentation for how to tell if a sensor is in Search mode, it
is not in Search mode, and how to restart Search mode if it is not.
Note 2: Available sensors meet the following requirements:
§ Defaulted
§ Not currently paired with another TouchScreen device
§ Currently in Search mode
3. Click Next.
Note: To unpair a sensor from the current TouchScreen, you must delete it (see
88).
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A Stop button is displayed on the Locating Wireless Sensors screen. The TouchScreen searches for sensors that are
available to be added. As sensors are found, a grayed icon is displayed for that sensor.
4. Fault each found sensor to pair it to the TouchScreen.
For example, for Door/Window sensors, separate the magnet and reed switch to mimic a door
being opened.
As sensors are found, a grayed icon is displayed for that sensor.
The icon for each sensor is undarkened as it is faulted and the TouchScreen beeps. The sensor is paired to the
TouchScreen.
5. Determine that all the sensors have been located by the TouchScreen.
6. When all the sensors are found and paired, touch Stop.
The system notes the number of wireless sensors found and paired.
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7. Click Next.
The Configure Wireless Sensors screen is displayed.
8. Touch each sensor icon to configure it.
The details that are available for configuration vary based on the type of sensor being configured.
See Table 2 on page 25
To modify a text field such as the Zone Label, touch the field to display a keyboard.
9. When all the sensors are properly configured, touch Next in the Configure Wireless Sensors
screen.
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To delete a sensor to the security system:
1. Contact Customer Care to get the Premise Passphrase for the current customer’s account.
2. From the Installer Settings Menu, touch Sensors & Zones ® Delete a Sensor/Zone.
The Premise Passphrase keyboard screen is displayed.
3. Enter the customer’s Premise Passphrase and touch Done.
An icon for each monitored sensor is displayed.
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Managing the Physical Devices in Your Security System
4. Touch the sensor icon to delete its sensors.
A confirmation dialog is displayed:
Deleting a zone cannot be undone. Are you sure you want to delete the
<zone name> zone?
5. Touch Yes.
The sensor icon is deleted. The sensor is no longer being monitored by the security system.
6. Fault the sensor to have it reset to factory default and placed in Search mode to be re-added to a
TouchScreen.
To view details and diagnostic information about a sensor:
1. From the Installer Settings Menu, touch Sensors & Zones ® Sensor Diagnostics.
An icon for each monitored sensor is displayed.
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2. Touch the sensor icon to view its diagnostics.
The details about the sensor are displayed.
The following information is displayed about the sensor and security zone:
§ Sensor serial number and type (Door/Window, smoke detector, etc.)
§ Sensor signal strength detected by the TouchScreen
§ Security zone details such as its Display Icon and its function (Entry/Exit,
Perimeter, etc)
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Managing the Physical Devices in Your Security System
Managing Cross-Zone Associations
A cross-zone association requires the following for an alarm to be tripped:
• Two specific sensors are faulted
• The sensor are faulted in a particular order
• The sensors are faulted within a set time period
For example, you can require that a door be opened and that a motion sensor detect movement in
order for an alarm to be tripped. This can be useful way to avoid a pet inadvertently setting off a
motion sensor alarm.
If a Cross-Zone association needs to be modified, delete it (page 93) and create a new one.
Things to Know about cross-zone associations:
• Neither sensor in a cross-zone association will trip an alarm individually ever, in any situation.
• The associated zones will not trip an alarm if they are faulted in the wrong order.
• You cannot associate a single sensor in more than one cross-zone association.
Important: Do not use a Cross-Zone association for an Entry/Exit security zone. A Cross-Zone
association will override the Entry Delay for such exits.
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To create a cross-zone association for two sensors:
1. From the Installer Settings Menu, touch Sensors & Zones ® Cross Zone Association.
The Cross Zone Associations screen is displayed.
2. Touch Add.
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The Add Cross-Zone Associations screen is displayed.
3. Touch a sensor/security zone listed in the First Zone column.
4. Touch a different sensor/security listed in the Second Zone column.
5. In the Cross Zone Timeout field, touch the arrows to set the number of seconds that the system
will wait after ONE of the sensors is faulted to see if the OTHER sensor is faulted.
6. Touch Save to create the cross-zone association.
To delete a cross-zone association for two sensors:
1. From the Installer Settings Menu, touch Sensors & Zones ® Cross Zone Association.
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The Cross Zone Associations screen is displayed listing each cross-zone association.
2. Touch Delete next to a cross-zone association.
The cross-zone association is removed.
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Managing Cameras
You can have up to six cameras connected to a TouchScreen at a time. Each camera has a name
assigned to it when it is added. Each camera can also be associated with a sensor so that it takes a
series of pictures when an alarm is tripped by the sensor.
IMPORTANT: The camera images are accessible to the TouchScreen device and (for one of the
cameras) to the Subscriber Portal. NOTHING ELSE. Service Provider tools do not have access to
these images.
See page 102 for how to:
§ Change the name of a camera as it appears in reports on the TouchScreen and in the
Subscriber Portal.
§ Assign, reassign, and unassign a camera to a sensor so that it takes a series of pictures when
an alarm is tripped by the sensor
See page 104 if you need to replace a camera with another one.
If you are reinstalling the same camera, delete it (see page 104) and then add it again (see the
following procedure below).
Operations to manage the camera are performed from the Installer Settings Menu (see Technician
Operations on page 62)
Note: See Table 5 on page 47 for troubleshooting tips on installing a camera.
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