USER GUIDE
SMCPBX10 TigerVoIP
IP PBX Telephony System
TM
IP PBX Telephony System
User Guide
The easy way to make all your network connections
20 Mason
Irvine, CA 92618
Phone: (949) 679-8000
E112007-EK-R01
Information furnished by SMC Networks, Inc. (SMC) is believed to be accurate and reliable. However, no responsibility is
assumed by SMC for its use, nor for any infringements of patents or other rights of third parties which may result from its use. No
license is granted by implication or otherwise under any patent or patent rights of SMC. SMC reserves the right to change
specifications at any time without notice.
Copyright © 2007 by
SMC Networks, Inc.
20 Mason
Irvine, CA 92618
All rights reserved. Printed in Taiwan
Trademarks:
SMC is a registered trademark; and EZ Switch, TigerStack, TigerSwitch and TigerVoIP are trademarks of SMC Networks, Inc.
Other product and company names are trademarks or registered trademarks of their respective holders.
ii
LIMITED WARRANTY
Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products to be free from defects in
workmanship and materials, under normal use and service, for the applicable warranty term. All SMC products carry a
standard 90-day limited warranty from the date of purchase from SMC or its Authorized Reseller. SMC may, at its own
discretion, repair or replace any product not operating as warranted with a similar or functionally equivalent product,
during the applicable warranty term. SMC will endeavor to repair or replace any product returned under warranty within
30 days of receipt of the product.
The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering new products within 30
days of purchase from SMC or its Authorized Reseller. Registration can be accomplished via the enclosed product
registration card or online via the SMC web site. Failure to register will not affect the standard limited warranty. The
Limited Lifetime warranty covers a product during the Life of that Product, which is defined as the period of time during
which the product is an “Active” SMC product. A product is considered to be “Active” while it is listed on the current
SMC price list. As new technologies emerge, older technologies become obsolete and SMC will, at its discretion, replace
an older product in its product line with one that incorporates these newer technologies. At that point, the obsolete
product is discontinued and is no longer an “Active” SMC product. A list of discontinued products with their respective
dates of discontinuance can be found at:
http://www.smc.com/index.cfm?action=customer_service_warranty.
All products that are replaced become the property of SMC. Replacement products may be either new or reconditioned.
Any replaced or repaired product carries either a 30-day limited warranty or the remainder of the initial warranty,
whichever is longer. SMC is not responsible for any custom software or firmware, configuration information, or memory
data of Customer contained in, stored on, or integrated with any products returned to SMC pursuant to any warranty.
Products returned to SMC should have any customer-installed accessory or add-on components, such as expansion
modules, removed prior to returning the product for replacement. SMC is not responsible for these items if they are
returned with the product.
Customers must contact SMC for a Return Material Authorization number prior to returning any product to SMC. Proof
of purchase may be required. Any product returned to SMC without a valid Return Material Authorization (RMA)
number clearly marked on the outside of the package will be returned to customer at customer’s expense. For warranty
claims within North America, please call our toll-free customer support number at (800) 762-4968. Customers are
responsible for all shipping charges from their facility to SMC. SMC is responsible for return shipping charges from SMC
to customer.
WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION,
AT SMC’S OPTION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN
LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SMC NEITHER ASSUMES NOR
iii
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION
WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. SMC SHALL NOT BE
LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED
DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD
PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS
TO REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY
ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), SHALL SMC BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE, LOSS OF BUSINESS, OR OTHER
FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SMC
OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE
LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. NOTHING IN THIS WARRANTY SHALL
BE TAKEN TO AFFECT YOUR STATUTORY RIGHTS.
* SMC will provide warranty service for one year following discontinuance from the active SMC price list. Under the
limited lifetime warranty, internal and external power supplies, fans, and cables are covered by a standard one-year
warranty from date of purchase.
SMC Networks, Inc.
20 Mason
Irvine, CA 92618
iv
COMPLIANCES
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with instructions, may cause harmful interference to radio communications. However, there is no guarantee
that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate this equipment.
Note: In order to maintain compliance with the limits of a Class B digital device, you are required to use a quality
interface cable when connecting to this device. You may use unshielded twisted-pair (UTP) for RJ-45 connections -
Category 3 or better for 10 Mbps connections, Category 5 or better for 100 Mbps connections.
FCC - Part 68
This equipment complies with Part 68 of FCC Rules. On the base unit of this equipment is a label that contains, among
other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If
requested, this information must be given to the telephone company.
This equipment uses the following USOC jacks: RJ-11.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those entire
devices ring when your telephone number is called. In most, but not all areas, the sum of the REN of all devices
connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to you line,
as determined by the REN, you should contact your local telephone company to determine the maximum REN for your
calling area.
If your equipment causes harm to the telephone network, the telephone company may discontinue your service
temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon
as possible. You will be informed of your right to file a complaint with the FCC. Your telephone company may make
changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment.
If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact please contact our company at the numbers
shown on back of this manual for information on obtaining service or repairs. The telephone company may ask that you
disconnect this equipment from the network until the problem has been corrected or until you are sure that the
equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject
to state tariffs.
v
CE Mark Declaration of Conformance for EMI and Safety (EEC)
SMC contact for these products in Europe is:
SMC Networks Europe,
Edificio Conata II,
Calle Fructuós Gelabert 6-8, 2
08970 - Sant Joan Despí, Barcelona, Spain.
This information technology equipment complies with the requirements of the Council Directive 89/336/EEC on the
Approximation of the laws of the Member States relating to Electromagnetic Compatibility and 73/23/EEC for electrical
equipment used within certain voltage limits and the Amendment Directive 93/68/EEC. For the evaluation of the
compliance with these Directives, the following standards were applied.
o
, 4a,
RFI Emission
Immunity:
LVD:
Warning: Do not plug a phone jack connector in the RJ-45 port. This may damage this device. Les raccordeurs ne sont
pas utilisé pour le systéme téléphonique!
• EN 55022:1998 +A1:2000 +A2:2003, Class B
• EN 61000-3-2:2000, Class A
• EN 61000-3-3:1995 +A1:2001
• EN 55024:1998 +A1:2001 +A2:2003
• IEC 61000-4-2: 2001
• IEC 61000-4-3:2002 +A1:2002
• IEC 61000-4-4:2004
• IEC 61000-4-5:2001
• IEC 61000-4-6: 2003 +A1:2004
• IEC 61000-4-8:2001
• IEC 61000-4-11: 2004
• EN 60950-1:2001
vi
Table of contents:
1 Introduction ....................................................................................................................................1
1.1 Overview.......................................................................................................................
1.2 Installation ....................................................................................................................
2 Web GUI Management...................................................................................................................
3 Wizard Configuration.....................................................................................................................
3.1 Add Account Wizard.....................................................................................................
3.1.1 Add User Group ...................................................................................................
3.1.2 Add User ..............................................................................................................
3.1.3 Choose Device .....................................................................................................
3.1.4 Add Device ..........................................................................................................
3.1.5 Add Extension....................................................................................................
3.2 Add Trunk Wizard ......................................................................................................
3.2.1 Add Route ..........................................................................................................
3.2.2 Add Route Group ...............................................................................................
3.2.3 Choose Trunk .....................................................................................................
3.2.4 Add Trunk ..........................................................................................................
3.2.5 Assign Trunk......................................................................................................
3.3 Mass Extension Adding ..............................................................................................
3.3.1 Add User & Extension .......................................................................................
4 System Configuration...................................................................................................................
4.1 PBX System................................................................................................................
4.2 Time Setup ..................................................................................................................
4.2.1 Time Zone Setup................................................................................................
4.2.2 Real Time Clock (RTC) Setup ...........................................................................
4.3 WAN Setup .................................................................................................................
4.3.1 Static IP ..............................................................................................................
4.3.2 DHCP .................................................................................................................
4.3.3 PPPoE.................................................................................................................
4.3.4 LAN only ...........................................................................................................
4.3.5 MAC Clone ........................................................................................................
4.4 LAN Setup ..................................................................................................................
4.5 LAN Routing ..............................................................................................................
4.5.1 Add a Route .......................................................................................................
4.5.2 Edit a Route........................................................................................................
4.5.3 Delete a Route ....................................................................................................
4.6 Dynamic DNS Setup...................................................................................................
4.6.1 Enable Dynamic DNS ........................................................................................
4.6.2 Disable Dynamic DNS.......................................................................................
4.7 QoS Setup ...................................................................................................................
4.7.1 Enable QoS ........................................................................................................
4.7.2 Disable QoS .......................................................................................................
4.8 Virtual Server ..............................................................................................................
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4.8.1 Add a Service ..................................................................................................... 30
4.8.2 Edit a Service .....................................................................................................
4.8.3 Delete a Service..................................................................................................
4.9 Maintenance................................................................................................................
4.9.1 Storage Backup ..................................................................................................
4.9.2 SIP UA ...............................................................................................................
4.9.3 CDR Log ............................................................................................................
4.9.4 System Events ....................................................................................................
4.9.5 Active Calls........................................................................................................
4.10 Firmware Upgrade ......................................................................................................
4.11 Shutdown ....................................................................................................................
5 Service Configuration ..................................................................................................................
5.1 NTP Service ................................................................................................................
5.1.1 Enable NTP Service ...........................................................................................
5.1.2 Disable NTP Service ..........................................................................................
5.2 SNMP Service.............................................................................................................
5.2.1 Enable SNMP Service........................................................................................
5.2.2 Disable SNMP Service.......................................................................................
5.3 STUN Service .............................................................................................................
5.3.1 Enable STUN Service ........................................................................................
5.3.2 Disable STUN Service .......................................................................................
5.4 TFTP Service ..............................................................................................................
5.4.1 Enable TFTP Service..........................................................................................
5.4.2 Disable TFTP Service ........................................................................................
5.5 DHCP Service .............................................................................................................
5.5.1 Enable DHCP Service ........................................................................................
5.5.2 Disable DHCP Service.......................................................................................
5.6 IPPBX Service ............................................................................................................
5.6.1 Service & Configuration ....................................................................................
5.6.2 Advance .............................................................................................................
6 IPPBX Configuration ...................................................................................................................
6.1 User Configuration .....................................................................................................
6.1.1 Add a User .........................................................................................................
6.1.2 Edit a User..........................................................................................................
6.1.3 Delete a User......................................................................................................
6.1.4 Search a User......................................................................................................
6.2 User Group Configuration ..........................................................................................
6.2.1 Add a User Group ..............................................................................................
6.2.2 Edit a User Group...............................................................................................
6.2.3 Delete a User Group...........................................................................................
6.2.4 Search a User Group ..........................................................................................
6.3 Device Configuration..................................................................................................
6.3.1 IP Phone .............................................................................................................
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6.3.2 Extension of IP Phone........................................................................................ 52
6.3.3 Analog Phone.....................................................................................................
6.4 Route Configuration ...................................................................................................
6.4.1 Add a Route .......................................................................................................
6.4.2 Edit a Route........................................................................................................
6.4.3 Delete a Route ....................................................................................................
6.4.4 Search a Route....................................................................................................
6.5 Route Group Configuration ........................................................................................
6.5.1 Add a Route Group ............................................................................................
6.5.2 Edit a Route Group.............................................................................................
6.5.3 Delete a Route Group.........................................................................................
6.5.4 Search a Route Group ........................................................................................
6.6 SIP Trunk Configuration.............................................................................................
6.6.1 Add a SIP Trunk.................................................................................................
6.6.2 Edit a SIP Trunk.................................................................................................
6.6.3 Delete a SIP Trunk .............................................................................................
6.6.4 Search a SIP Trunk.............................................................................................
6.6.5 Digitmap Configuration .....................................................................................
6.7 Analog PSTN Trunk Configuration............................................................................
6.7.1 Add an Analog PSTN Phone..............................................................................
6.7.2 Edit an Analog PSTN Phone..............................................................................
6.7.3 Delete an Analog PSTN Phone ..........................................................................
6.8 POTS Setting ..............................................................................................................
7 Feature Configuration ..................................................................................................................
7.1 Call Park .....................................................................................................................
7.2 Life Line .....................................................................................................................
7.2.1 Add a Life Line Pattern......................................................................................
7.2.2 Edit a Life Line Pattern ......................................................................................
7.2.3 Delete a Life Line Pattern ..................................................................................
7.3 Meet-me Conference...................................................................................................
7.3.1 Add a Meet-me Conference ...............................................................................
7.3.2 Edit a Meet-me Conference ...............................................................................
7.3.3 Delete a Meet-me Conference............................................................................
7.4 Music on Hold ............................................................................................................
7.4.1 Add a MOH File.................................................................................................
7.4.2 Edit a MOH File.................................................................................................
7.4.3 Delete a MOH File .............................................................................................
7.5 Voicemail ....................................................................................................................
7.6 Meet-me Prompts........................................................................................................
7.7 Voicemail Prompts ......................................................................................................
7.8 Broadcast ....................................................................................................................
7.8.1 Add a Broadcast .................................................................................................
7.8.2 Edit a Broadcast .................................................................................................
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7.8.3 Delete a Broadcast.............................................................................................. 81
7.9 Worktime ....................................................................................................................
7.9.1 Add a Worktime .................................................................................................
7.9.2 Edit a Worktime .................................................................................................
7.9.3 Delete a Worktime..............................................................................................
7.10 Memo Call ..................................................................................................................
7.10.1 Add a Memo Call...............................................................................................
7.10.2 Edit a Memo Call ...............................................................................................
7.10.3 Delete a Memo Call ...........................................................................................
7.11 Interactive Voice Response (IVR)...............................................................................
7.11.1 Add a new IVR Menu ........................................................................................
7.11.2 Edit an IVR Menu ..............................................................................................
7.11.3 Delete an IVR Menu ..........................................................................................
7.11.4 IVR Prompts Management.................................................................................
7.11.5 IVR Parameters ..................................................................................................
7.11.6 Auto Attendant Prompts.....................................................................................
8 Example Provisioning ..................................................................................................................
8.1 Internal Extension Configuration................................................................................
8.2 Case Ⅰ: Single Site Configuration............................................................................
8.3 Case Ⅱ: Two sites Configuration ..............................................................................
9 Appendices...................................................................................................................................
9.1 Keypad Default Settings for IPPBX ...........................................................................
9.2 Manage with CLI Commands.....................................................................................
9.2.1 Instruction ..........................................................................................................
9.2.2 Console Interface ...............................................................................................
9.3 Voicemail Box Menu Tree ........................................................................................
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1 Introduction
1.1 Overview
The SMCPBX-10 IPPBX Administration Guide provides instructions for administering the
IPPBX system. IPPBX is an embedded call-processing server communicating with client
stations with Session Initiation Protocol (SIP). It migrates the telephony network and the data
network of a small-to-medium business (SMB) company into a manageable converged
network. IPPBX works with various IP phones (desktop, WiFi, Bluetooth, and DECT), VoIP
gateways, and analog telephone adapters to route calls among client phones, analog phones,
and PSTN network. Additional voice features such as conferencing, auto attendant, and
voicemail are seamlessly enabled to all phones. IPPBX also provides Internet access to all
LAN devices through Network Address Translation (NAT).
IPPBX provides call control and media relay services to SIP clients and applications. It
performs the following primary functions:
! Configurable multiple layers IVR with office-hour setting
! Fax relay and pass through (T.38 and T.30)
! Voicemail IVR system
! Meet-me conference
! SIP registrar
! SIP outbound proxy for signaling and media
! SIP gateway (FXO/FXS)
! SIPPBX for extension calls
IPPBX has a built-in suite of voice applications for supplementary services, and no
special-purpose hardware is required. Therefore, the total cost of ownership of a converged
network enabled by IPPBX is lower than building separated infrastructures for legacy
telephony network and data network. Moreover, it comes with a web-browsable
the data network configuration and voice service provisioning, which brings both local and
remote manageability of networks together to facilitate administration. IPPBX web
1
interface to
configuration also provides Wizard to help administrator easily configure information of user,
usergroup, route, routegroup, device and extensions step by step.
1
It is highly recommended to use Internet Explorer 6.0 or later. The FireFox browser is not
supported.
1
1.2 Installation
Front panel:
Power LED
Activities LED
2 FXS LEDs
Power LED
Green, on: The power is working properly
Green, flashing: Transmitting or receiving data
Activities
WAN LED
2 FXO LEDs
4 LAN LEDs
WAN LED
LAN LEDs
FXO LEDs
FXS LEDs
Green, on: Connect to internet properly
Green, on: PC/NB to LAN is on line. (LAN1 to 4)
Green, on: Connect to PSTN line properly (FXO1~2)
Green, on: Connect to Phone/Fax line properly (FXS3~4)
2
Rear panel:
USB Port
RS232 Port 2 FXO Ports
4 LAN Ports
WAN Port
Hardware Reset button
AC Power 2 FXS Ports
AC Power
Reset button
Connect power supply with power jack (Power in: 12VDC/1.66A )
1. Press then unclasp immediately " The system will reboot.
2. Press more than 7 seconds then unclasp " The system will go
back to factory default
FXS ports
FXO ports
USB port
WAN port
LAN ports
RS232 port
Connect a phone cable with RJ-11 connectors to an analog phone
or FAX machine
Connect a phone cable with RJ-11 connectors to a PSTN line from
CO.
External port with compliance to USB 1.1/2.0. Plug in an USB hard
drive for CDR/voicemail backup from the internal storage.
Connect an Ethernet LAN cable with RJ-45 connector to a
broadband modem or a WAN router.
Connect an Ethernet LAN cable with RJ-45 connectors to an
Ethernet-equipped computer, hub, bridge, or switch.
For technical console only
3
2 Web GUI Management
The factory default of LAN IP address is 192.168.2.1. Connect to LAN port and the
configuration Web interface is at
accepting a certificate. Click Yes to see the home page. Type in the default username and
password (admin/smcadmin) to log in for administration. The administrator password can be
changed in the User Management " User.
! Click User admin in the Login ID field.
! Change the password of User admin in Password field.
! Click UPDATE to change the password.
Note: For the system security, please change the password after the first log-in.
After login, you will see four icons, Add Account Wizard, Add Trunk Wizard, Mass
Extension Adding and Advanced Setup. The first three icons can lead you step by step to
configure some basic settings of IPPBX. Click the Advanced Setup icon to see all the PBX
configurations in detail. Administrator can click
back to the home page of IPPBX Web Interface.
https://192.168.2.1/. Once connected, the browser will ask for
on the top-right side of the webpage to go
4
3 Wizard Configuration
With IPPBX Wizard configuration, the administrator can set basic configurations for
IPPBX easily. With basic setup, IPPBX can function, and connect to the relevant devices and
trunks. The Wizard Configuration includes Add Account Wizard, Add Trunk Wizard and Mass
Extension Adding. When entering Wizard configuration, you will see
of each page that helps you to configure with Wizard. Any configuration change in Wizard
requires clicking
at the bottom of the homepage.
at the bottom
3.1 Add Account Wizard
In Add Account Wizard, the administrator can setup usergroups, users and devices.
You can follow the following steps to finish configuration. After finishing configuration, click
at the bottom of the homepage for configuration changes to take effect.
3.1.1 Add User Group
1. Enter a group ID and then click ADD.
2. The name will show in the table of the webpage.
3. Click the name to view the edit page.
5
4. Enter settings shown in
Table 3.1.1.
5. Click BACK to return to the ADD USER GROUP page.
For deleting a usergroup, select a group ID and click DEL.
Note: Make sure there is no user associate with the usergroup, or it cannot be deleted.
Click Next to add user.
Table 3.1.1 Add Usergroup Settings
Field Description
Description
Arbitrary description information. Click SET to
add/update the information.
Associated Trunks2 Select routegroups and outbound trunks accessible by
this usergroup. Note: the list order will determine
hunting sequence in run-time.
Routegroup: display available routegroups.
Trunk: Display available trunks.
Group ID: The default number is “0”. A trunk with
Group ID “0” does not form a balance group with any
other trunks in Group 0. If Group ID is 1~9, trunks with
the same Group ID form a usage balance group.
Weight: the weight of a trunk to be selected in a trunk
balance group for an outgoing call.
Click
or to add or delete the associate
trunks. After add all trunks, click APPLY.
# If there is not any appropriate SIP trunk and PSTN
trunks to select, you may assign trunks at Error!
Reference source not found. in Add Trunk wizard
configuration after trunks are created in the
previous step.
Reachable User Groups
Select a usergroup and click ADD that is reachable
from this usergroup. By default, only users in the same
usergroup can reach one another.
# If there is not any appropriate usergroup to select,
come back later to revise this selection, once more
usergroups have been created.
Associated PBX Features3 Select PBX features enabled to this usergroup. Here,
2
Please refer to 6.6, 6.7 and 6.8 for details.
3
Please refer to 7 for details.
6
mm for Meet-me Conference, parked calls for Call
Parking and vm stands for Voice Mail.
# Most features have to be configured to function
correctly. Remember to examine the settings of
selected features before activating current
configuration.
Member List Show the users associated with this usergroup.
# If there is not any appropriate user to select, come
back later to select, once one or more users have
been created and associated with this usergroup.
Auth. Dial Passcode Select and enter a password in number for caller to
have the same privilege as this usergroup to dial out.
3.1.2 Add User
1. Enter settings shown in Table 3.1.2.
2. Click ADD to see the user information in the table of the webpage.
For deleting a user, select a Login ID and click DEL.
Click Next to choose a device.
7
Table 3.1.2 Add User Settings
Field Description
Login ID A unique ID containing alphabets, numbers, and
underscore only without spaces; 32 characters
maximum. This is the ID for personal configuration
through IPPBX Web management.
Name Name of the user, either a real or a virtual one, e.g.
Alice Lee or Conference Room.
Password Password for the user to access IPPBX Web
management.
Description Arbitrary description information.
E-mail Address E-mail address of the user for voicemail notification.
Attach Voicemail in E-mail
Notification
Usergroup Select the usergroup this user belongs to.
Select to enclose the message received in the
notification e-mail as an attachment.
# If there is not any appropriate usergroup to select,
come back later to revise this selection if no
8
appropriate usergroup could be chosen for now.
3.1.3 Choose Device
Based on the devices you have, click ADD IP PHONE or ADD ANALOG PHONE, and
Next to add/set the device.
Note: If selecting ADD ANALOG PHONE, the wizard will skip to Step 5.
3.1.4 Add Device
1. Enter a device name in the Device ID box.
2. Select Auto Provision if you want to enable Automatic Client Configuration.
3. Click ADD to see the newly added device in the table of the webpage, or to see the
Enable Automatic Client Configuration (ACC) page if Auto Provision is selected.
4. Enter settings shown in
Note: Auto Provision feature is only supported with SMC’s IP Phone’s (SMCDSP-200
SMCDSP-205 and SMCWSP-100)..
Note: For deleting a device, select a device ID and click DEL. Make sure there is no
extension associate with the device, or it cannot be deleted.
Table 3.1.3, and click ENABLE.
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5. Click Next to set a device.
Table 3.1.3 ACC (Automatic Client Configuration) Settings
Field Description
The vendor Prefix’s for SMC’s IP Phones are as follows:
Vendor Prefix
MAC Address MAC address of the device.
Codec Preference
Enable Voice Activity
Detection (VAD)
DTMF mode Choose a DTMF mode used by the phone.
SMCDSP-200 = dsp200
SMCDSP-205 = dsp205
SMCWSP-100 = wsp100
Preference order of supported codec and packet times of the
phone.
VAD is a technique that detects absence of audio and
conserves bandwidth by preventing the transmission of
"silent packets" over the network.
# Select if your IP Phone supports VAD.
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3.1.5 Add Extension
3.1.5.1 Add Extension (for IP Phone)
1. Enter settings shown in Table 3.1.4.
2. Click ADD to see the newly added extension in the table of the webpage.
For deleting an extension, select an extension number and click DEL.
Click Finish to finalize all the settings, and go back to the homepage.
Table 3.1.4 Add Extension of IP Phone Settings
Field Description
Extension Number A unique line number composed of digits only, e.g. 101;
32 digits maximum. This is the login ID on the device
configuration side.
Associated Device Select the Device this extension associates with.
User4 Select the user this extension associates with.
4
Please refer to 6.1 for details.
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# If there is not any appropriate users to select, one
can come back later once the expected user has
been added.
Password Password of this extension. Same password must be
configured on the device side as well.
Pickup Group The usergroup that the extension can pick up. The
extension can set a usergroup that when any extension
in the usergroup rings, the extension can press *8 to
pick up the call in ringing state.
Voicemail Select enable to allocate voicemail account for the
extension.
Voicemail PIN PIN to access voicemails. This is mandatory if above
voicemail option is enabled.
Max Voicemail Space Enter maximum space in KBytes for voicemail.
Disable Fast Bridging Select to disable media relay.
Try Peer-to-peer RTP
DTMF Mode Choose preferred DTMF mode for this extension.
If click YES, IPPBX will attempt to notify the two peers
in a conversation to try peer-to-peer RTP transmission.
This is suggested as long as phones support INVITE or
UPDATE method during a connected call to save the
resource of IPPBX. However, only SIP INFO DTMF
mode phones should enable this since other DTMF
modes require IPPBX being RTP relay server to
support in-line transfer.
Currently supported types include RFC2833, SIP
INFO, and in-band tone. It must match configuration on
the device side.
# In-band DTMF mode consumes the limited DSP
resource when using a highly compressed codec,
such as G.729 or G.723.1. Therefore, calls will not
connect with such setting if DSP is not installed.
Although using a low-complexity codec such as
G.711 does not require DSP, DTMF detection still
takes considerable CPU resource and impacts
several system specs. Be cautious when
configuring an extension with in-band DTMF
mode.
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3.1.5.2 Add Extension (for Analog Phone)
1. Enter settings shown in Table 3.1.5.
2. Click ADD to see the newly added analog phone in the table of the webpage.
3. Click Finish to finalize all the settings, and go back to the homepage.
For deleting an analog phone, select a POTS port and click DEL.
Table 3.1.5 Add Analog Phone Settings
Field Description
POTS Port FXS port index. The value should be either 3 or 4
dependant on which phone (FXS) port the analog
phone is connected.
Pickup Group The pickup group that the extension belongs to.
Extension Number A unique line number composed of digits only, e.g. 101;
32 digits maximum.
Unavailable Timeout Timeout for ringing before a call is answered.
User5 Select a user that this extension associates with.
# If there is not any appropriate users to select, one
can come back later once the expected user has
been added.
Voicemail
Voicemail PIN PIN to access voicemails. This is mandatory if above
Max Voicemail Space Enter maximum space in KBytes for voicemail.
Select Enable to allocate voicemail account for the
extension.
voicemail option is enabled.
3.2 Add Trunk Wizard
In Add Trunk Wizard, the administrator can setup routes, routgroups and trunks.
Moreover, worktime and IVR are included in this part for assigning to trunks. You can follow the
following steps to finish configuration. After finishing configuration, click
bottom of the homepage to take the configuration effect.
at the
5
Please refer to 6.1 for details.
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3.2.1 Add Route
1. Enter settings shown in Table 3.2.1.
2. Click ADD to see the newly added route in the table in the webpage.
3. Click Next to set a routegroup.
For deleting a route, select a route ID and click DEL.
Table 3.2.1 Add Route Settings
Field Description
Route ID A unique ID containing alphabets, numbers, and
underscore only without spaces; 16 characters
maximum.
Description Arbitrary description information.
Destination Number Pattern6 A destination number pattern consisting of digits, digit
set, and wildcard characters, e.g. 9NXXXXXX matches
6
For more information about the available digit set and wildcard characters, please refer to
Table 6.4.
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any 7-digit called number starting from a digit larger or
equal to 2 and with an extra prefix digit 9.
Prefix A sequence of digits to be prefixed to the final dialed
number after stripping. Using 9NXXXXXX as an
example route pattern with number of stripped digits
equal to 1 and prefix 1408, dialing 95270001 will be
14085270001 when it actually got dialed out.
A special prefix character “w” could be used for PSTN
trunks to pause 0.5 second during dialing. Say, 4
leading consecutive “w” result in 2 seconds delay
before dialing.
Number of Stripped Digits Select number of leading digits to be stripped from the
original dialed number when matches this route. Using
9NXXXXXX as an example route pattern with number
of stripped digits equal to 1, dialing 95270001 will be
stripped to be 5270001 when it actually got dialed out.
3.2.2 Add Route Group
1. Enter a group ID and then click ADD.
2. Enter settings shown in
3. Click BACK to return to the ADD ROUTE GROUP page.
4. Click Next to choose trunk.
For deleting a routegroup, select a group ID and click DEL.
Note: Make sure there is no route associate with the routegroup, or it cannot be deleted.
Table 3.2.2.
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Table 3.2.2 Add Routegroup Settings
Field Description
Description
Associated Routes7
Arbitrary description information. Click SET to
add/update the information.
Select routes belonged to this routegroup. Click
or
routegroup. The right box lists current selected routes.
Click SET to update the information. Note the order of
the selected routes is important since it decides which
route will be matched first for an outgoing call.
# If there is no appropriate routes to select initially, one
button to add or remove a route to or from the
can come back later to revise it, once the expected
routes are added.
3.2.3 Choose Trunk
In the Choose Trunk page, click SIP TRUNK or ANALOG PSTN TRUNK to select which
kind of the trunks you want to add.
7
Please refer to 6.4 for details.
16
3.2.4 Add Trunk
3.2.4.1 SIP Trunk
1. Enter settings shown in Table 3.2..
2. Click ADD to see the newly added SIP trunk in the table in the webpage.
3. Click Next to assign trunks to usergroups.
For deleting a SIP trunk, select a trunk identifier and click DEL.
Table 3.2.4.1 Add SIP Trunk Settings
Field Description
Trunk Identifier A unique number consisting of digits only. Usually give
the phone number issued by the ITSP for consistency.
Description Arbitrary description information.
Auth. Name Specify the name for authentication if different to the
Trunk Identifier.
17
Auth. Password Give the password used for authentication on the
remote SIP proxy or registrar. Usually this is given by
the ITSP.
Dynamic Peer Select if the trunk is a passive trunk which means the
registration will be from a dynamic remote peer. Typical
application is to accept registration from an IPPBX at a
remote site with dynamic IP address. Once the remote
IPPBX registers, calls from local to remote can be
made reversely over the trunk.
SIP Proxy IP
SIP Proxy Port
Registration Required Select if registration to a registrar is required to activate
SIP Registrar IP
SIP Registrar Port
IVR List8 Associate an IVR menu with incoming calls to this
Usergroup9 of Privilege When disabled DID, click a usergroup in the list whose
Specify IP address (or fully qualified domain name) and
UDP port of the remote SIP proxy, which usually refer
to the SIP server on the ITSP side.
the trunk. This is true for a remote IPPBX or an ITSP
account, however, may be not required in case of a SIP
gateway.
Specify IP address (or fully qualified domain name) and
UDP port of the remote SIP registrar, which usually
refer to the SIP server on the ITSP side (same as
proxy).
trunk. This is mandatory unless the trunk is configured
for DID. Leave it blank and the system will
automatically create an IVR for the trunk.
reachability to other usergroups and trunks will be used
as the privilege of inbound calls from this trunk.
# There may not be appropriate usergroups to select
initially. One can come back later once the
expected usergroup has been added.
3.2.4.2 Analog PSTN Trunk
1. Enter settings shown in Table 3.2.3.
2. Click ADD to see the newly added analog PSTN trunk in the table in the webpage.
8
Please refer to 7.11 for details.
9
Please refer to 6.2 for details.
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