SmartVent Synergy2 SYN190E2, Synergy2 SYN1015E2, Synergy2 SYN3035E2, Synergy2 SYN2025E2, Evolve 2 User Manual

Your guide to a healthier home

HOME VENTILATION SYSTEMS

SYN190E2

User Manual

Warning

- This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.

- Children should be supervised to ensure that they do not play with the appliance.

- Isolate the mains supply before attempting to replace the system’s air filter.

3

SMARTVENT SYNERGY2 SYSTEM

Contents

How the System Works ........................................................................... 4

Quick Setup Guide .................................................................................. 5

Screens and Navigation ........................................................................... 8

Standby Screen ................................................................................10

Home Screen ................................................................................... 10

Home Screen Icons .......................................................................... 11

Settings ............................................................................................ 13

Date/Time ......................................................................................... 14

Filter .................................................................................................. 15

General Settings ................................................................................ 16

Settings Interface............................................................................... 17

Ventilation .......................................................................................... 18

Heat Transfer ..................................................................................... 21

Tempering Heater .............................................................................. 24

Core Bypass......................................................................................27

Recycle ............................................................................................. 28

Maintenance ........................................................................................... 29

Filters ................................................................................................ 29

Recovery Core...................................................................................31

Troubleshooting ...................................................................................... 32

Error Codes ............................................................................................ 34

Glossary ................................................................................................. 35

Technical Specfications .......................................................................... 36

4

How the System Works

Some features covered in this instruction manual are only available when
installed and activated. Consult your installer for more information if you are
interested in adding additional features to your system.

The SmartVent Synergy2 System

SmartVent Synergy2 is a heat/energy recovery ventilation
system which uses air taken from the outside to ventilate your
home.

System Enhancements

1)

Second Air Source
Adds air from the roof cavity as a second air source option so

that your system can provide continued quality ventilation
when the outside air is too cold or humid.

Heat Transfer

Used to transfer any excess heat from your lounge to your

bedrooms.

Tempering Heaters

Designed for situations where supply air temperatures are too
cool.

Core Bypass

Adds the ability for the system to bypass the recovery core and
take advantage of the fresh air temperature.

When system enhancements are added, your system can offer greater options
in how it operates.

The options can override or influence one another as in the following examples.

Example: When the environment in your home meets your chosen heat transfer
condition the ventilation and tempering heater functions deactivate.

Example: When the system is ventilating and conditions are met for the heater
to turn on, the speed of the fan will be influenced by the heater function.

1) For more information about SmartVent system enhancements, contact 0800 140 150 or email [e-mail]

5

Quick Setup Guide

1 - Switch On

- Power on the system with the power button

.

2 - Unlock the Touchscreen

- Press and hold the lock icon

for 5 seconds in the bottom left corner of

the screen to unlock

.

6

DATE/TIME SETTINGS

TIME DATE

08 39 APR 201724

09 40 MAY 201825

10 41 JUN 201926

Quick Setup Guide (cont’d)

3 - Set the Clock

- Press the settings icon

on the home screen.

- Select the DATE/TIME icon

.

- Scroll and select the current date and time.

- Press the save icon

to save your changes.

- Press the home icon

to return to the home screen.

7

Your standard SmartVent Synergy2 ventilation system is now set up and ready to
operate.

For further instruction on how to set up Heat Transfer, go to page 18, or for
Tempering Heater set up, go to page 21.

If your system has a Summer Feature installed your SmartVent Synergy2
controller will automatically select the best quality air from either the roof cavity,
or the outside.

Quick Setup Guide (cont’d)

4 - Set Ventilation Mode and Temperature

- From the home screen press the settings icon

.

- Select the the VENTILATION icon

.

- Select AUTO ventilation mode.

- Press and scroll through the temperature options select your preferred
indoor temperature.

- Press the tick to

confirm.

- Press the save icon

to save your changes.

- Press the home icon

to return to the home screen.

VENTILATION HEAT TRANSFER HEATER

VENTILATION MODE

TEMP

MANTIMERAUTO

22°C

22

23

21

8

Screens and Navigation

STANDBY

SETTINGS

HOME

DATE/TIME FILTER GENERAL

VENTILATION HEAT TRANSFER HEATER

SETTINGS

9

DATE/TIME

VENTILATION

HEATER

1

)

HEAT TRANSFER

1)

GENERAL

FILTER

1) For more information about SmartVent system enhancements, contact 0800 140 150 or email [e-mail]

DATE/TIME SETTINGS

TIME DATE

08 39 APR 201724

09 40 MAY 201825

10 41 JUN 201926

GENERAL SETTINGS ADVANCED SETTINGS

CON CT SMARTVENT

NQUI

CONTACT SMARTVENT
[e-mail]
0800 140 150

BRIGHTNESS

AUTO LOCK TIME

TSC V0.3.7
CCB HW V0
CCB FW V0.0.0
CCB M V0.0

AUTO SCREEN LOCK

RESET

99%G3 FILTER

USED

FILTER SETTINGS

RESET

55%

F7 FILTER

10

Standby Screen

When your SmartVent Synergy2 controller is first powered on, the standby
screen will be shown. Press the standby icon

in the middle of the screen to

turn the system on.

Home Screen

If the screen is locked, press and hold the lock icon for 5 seconds in the
bottom left corner of the screen to unlock.

11

Home Screen Icons

Roof Cavity Temperature

Indoor Temperature

(showing condition of room selected - LOUNGE or BEDROOM)

Indoor Dew Point

(showing condition of room selected - LOUNGE or BEDROOM)

Good Poor

Outdoor Temperature

Room Selection

(tap to select and view either LOUNGE or BEDROOM conditions)

Lock Button

(tap and hold for 5 seconds to lock and unlock)

Ventilation Mode - AUTO

(tap to activate Auto Vent mode)

Ventilation Mode - TIMER

(tap to activate Timer Vent mode)

Ventilation Mode - MANUAL

(tap to activate Manual Vent mode)

Fan Speed

Low Medium High

12

Home Screen Icons (cont’d)

Booster

(tap to boost fan to highest speed for 20 minutes)

Air Source

1)

(standard configuration) (Second Air Source feature required for this option)

Outside Roof Cavity

Heat Transfer

1)

/ Recycle

(Heat Transfer required for this option)

Heat Transfer Heat Transfer Recycle
& Recycle
OFF ON ON

Filter Indicator2)

(check filter settings to see which filter needs to be changed)

Good Change

Recovery Core State

Heat/Energy Recovery Core Bypass

1)

Tempering Heater1)

(Tempering Heater required for this option)

ON OFF

Settings Navigation

Standby

1) For more information about SmartVent system enhancements, contact 0800 140 150 or email [e-mail]

2) Failing to replace filters when due or installing filters other than genuine SmartVent filter replacements will void the warranty of your

system

13

Settings

For further control options, visit the home screen and press the settings icon .
You can navigate this menu by pressing any of the menu icons.

Note: Heat transfer and Heater icons will not be visible if these upgrades

1)

are

not installed.

1) For more information about SmartVent system upgrades, contact 0800 140 150 or email [e-mail]

DATE/TIME FILTER GENERAL

VENTILATION HEAT TRANSFER HEATER

SETTINGS

14

Date/Time

1 Press the settings icon on the home screen.

2 Select the DATE/TIME icon

.

3 Scroll and select the current date and time.

4 Press the save icon

to save your changes.

5 Press the home icon

to return to the home screen.

Note: Time needs to be manually changed when daylight saving begins and
ends.

DATE/TIME SETTINGS

TIME DATE

08 39 APR 201724

09 40 MAY 201825

10 41 JUN 201926

15

Filter

SmartVent Synergy2 systems are supplied with F7 filter(s). Not changing filters
on time can affect the reliability and life expectancy of the system.

Expected life of F7

1)

filters: 12 Months

1 Turn your system OFF before removing used filters.

2 After replacing a filter, turn on your system and navigate to the FILTER
SETTINGS screen, press the F7 filter RESET icon, and press the Save icon

to reset the filter timer.

Caution: Always install a genuine SmartVent filter to protect your system.
SmartVent cannot guarantee the performance of non-genuine filters and how
they work with our system, therefore use of non-genuine filters voids your
system warranty.

3 Press Save icon

to save changes

RESET

99%G3 FILTER

USED

FILTER SETTINGS

RESET

55%F7 FILTER

1) See page 29 for other filter options

16

General Settings

SCREEN BRIGHTNESS

Adjust to your preferred level of brightness by sliding to the left or right

AUTO LOCK TIMER

Adjust your preferred timeout setting for your screen by sliding to the left or right
(adjustable from 30 seconds to 10 minutes)

AUTO SCREEN LOCK

Check this box to allow the screen to lock and enter a low power state when the
timeout setting is reached.

Note: When the box is unchecked, the screen will not lock automatically.

GENERAL SETTINGS ADVANCED SETTINGS

CON CT SMARTVENT

NQUI

CONTACT SMARTVENT
[e-mail]
0800 140 150

BRIGHTNESS

AUTO LOCK TIME

TSC V0.3.7
CCB HW V0
CCB FW V0.0.0
CCB M V0.0

AUTO SCREEN LOCK

17

VENTILATION HEAT TRANSFER HEATER

VENTILATION MODE

TEMP

MANTIMERAUTO

22°C

22

23

21

Settings Interface

Choose the operating mode

Select a field to modify

Scroll and select your desired option

Press the tick

to confirm your selection or cross to cancel

Press save icon

to save changes

Press return to previous screen icon

to the settings screen or,

Press the home icon

to return to the home screen

Note: The Save icon only appears when unsaved changes have been made.

18

VENTILATION HEAT TRANSFER HEATER

VENTILATION MODE

TEMP

MANTIMERAUTO

22°C

22

23

21

Ventilation

AUTO Mode

Your SmartVent Synergy2 system chooses where to draw air from and at what
speed depending on indoor dew point and temperature levels – in that order.

Your lounge and bedroom moisture levels have the highest priorities in dictating
the fan speed, followed by temperature.

TEMP: This is your preferred indoor temperature.

Press Save icon to save changes

19

Ventilation (cont’d)

TIMER Mode

Your SmartVent Synergy2 system allows you to schedule any of the following
functions, for four periods during the selected day, if required:

- Time

- Source (air)

1)

- Speed (fan)

To configure multiple days at the same time, press MULTI SELECT then choose
the days you want to configure and then proceed as above. Settings will be
applied to all days selected.

Press Save icon

to save changes

1) Only adjustable when Second Air Source is installed. For more information about SmartVent system enhancements, contact 0800 140
150 or email [e-mail]

20

Ventilation (cont’d)

MANUAL Mode

Your SmartVent Synergy2 system allows manual control of fan speed and air
source if required.

Fan speeds can be altered manually by pressing (tapping) either of the fan speed
icons.

Press Save icon

to save changes

VENTILATION HEAT TRANSFER HEATER

VENTILATION MODE

MANTIMERAUTO

SOURCE

SPEED

OUTSIDE

21

Heat Transfer

HEAT TRANSFER mode has priority over VENTILATION mode and there will be
no control over moisture when HEAT TRANSFER is active. To ensure your home
stays regularly ventilated, we recommend you use the timer function to turn
HEAT TRANSFER OFF during the day, the middle of the night and early morning.
We also recommend HEAT TRANSFER is set to AUTO in the evening.

OFF Mode

When HEAT TRANSFER mode is disabled (OFF), the system will operate in
VENTILATION mode.

HEAT

HEAT TRANSFER MODE

HEAT TRANSFER MODE

TIMERAUTOOFF

VENTILATION HEAT TRANSFER HEATER

22

Heat Transfer (cont’d)

AUTO Mode

HEAT TRANSFER starts when the lounge temperature is higher than the set
temperature you choose. Your SmartVent Synergy2 system will revert to
VENTILATION mode temporarily while the lounge is cooler than this temperature.
Scroll and select the minimum temperature you want in your lounge before your
system commences transferring heat.

Press Save icon

to save changes

HEAT TRANSFER MODE

TIMERAUTOOFF

VENTILATION HEAT TRANSFER HEATER

TEMP

22°C

22

23

21

23

Heat Transfer (cont’d)

TIMER Mode

HEAT TRANSFER can be set to work to a schedule, use this function to make
the most of your HEAT TRANSFER feature. We recommend you use the timer
function to turn HEAT TRANSFER OFF during the day, the middle of the night
and early morning. We also recommend HEAT TRANSFER is set to AUTO in the
evening.

ON Mode

HEAT TRANSFER is on regardless of lounge temperature.

OFF Mode
HEAT TRANSFER is always off. System is in Ventilation Mode.

AUTO Mode

HEAT TRANSFER operates relative to the set temperature.

To configure multiple days at the same time, press MULTI SELECT then choose
the days you want to configure and then proceed as above. Settings will be
applied to all days selected.

Press Save icon

to save changes

24

Tempering Heater

Your TEMPERING HEATER works with VENTILATION mode to take the chill off
incoming air. When the TEMPERING HEATER is active, the fans will run at a fixed
medium speed. The TEMPERING HEATER is not designed to warm your home.

OFF Mode

The TEMPERING HEATER is disabled.

VENTILATION HEAT TRANSFER HEATER

HEATER MODE

TIMERAUTOOFF

25

Tempering Heater (cont’d)

AUTO Mode

If a TEMPERING HEATER is installed, the heater turns on when the fresh air
temperature is cooler than the set temperature.

Press Save icon

to save changes

VENTILATION HEAT TRANSFER HEATER

HEATER MODE

TIMERAUTOOFF

TEMP

6°C

26

Tempering Heater (cont’d)

TIMER MODE

Your TEMPERING HEATER can be set to work to a schedule, use this function
to reduce the running cost of your TEMPERING HEATER. We recommend you
use the timer function to turn your TEMPERING HEATER OFF during the day

and evening, and set to AUTO overnight and early morning.

ON Mode

TEMPERING HEATER is on regardless of temperatures.

OFF Mode

TEMPERING HEATER is always off.

AUTO Mode

TEMPERING HEATER comes on as required.

To configure multiple days at the same time, press MULTI SELECT then choose
the days you want to configure and then proceed as above. Settings will be
applied to all days selected.

Press Save icon

to save changes

27

Core Bypass

This feature will activate automatically when the fresh air can help improve the
indoor temperature. For example, when the indoor air is warmer than your set
temperature and the fresh air is cool, the core bypass will automatically turn on
to take full advantage of the cooler air.

28

Recycle

This feature is only enabled in homes deemed likely to have damp air sources.

When your system is in AUTO VENTILATION Mode, and the fresh air sources
are damper than your indoor air SmartVent will limit the amount of damp fresh air
entering your home.

If you have a Heat Transfer Kit

1)

installed you can set the recycle fan speed in the

AUTO VENTILATION Mode page.

RECYCLE SPEED is your fan speed when your system is recycling indoor air.

1) For more information about SmartVent system upgrades, contact 0800 140 150 or email [e-mail]

VENTILATION HEAT TRANSFER HEATER

VENTILATION MODE

TEMP

MANTIMERAUTO

24°C

RECYCLE
SPEED

29

Maintenance

F7 & HEPA Filters

The filters will require changing when the Filter icon turns red. Navigate to the
FILTER page to see which filters are at 100% and replace them.

After replacing the filter select RESET next to the filter that has been replaced
and tap the Save button.

Filter Grade Order Code Typical Life

F7 FAN2093 12 months

F7 Carbon

1)

FAN2277 6 months

HEPA Carbon

1)

FAN2278 6 months

Caution: When switching to a different grade of filter, remember to modify the
KITS SETTINGS to get the correct filter change reminder.

See the INSTALLATION INSTRUCTIONS / Commissioning and Testing for
instructions

1) For more information on the benefits of F7 Carbon and HEPA carbon filters, please contact SmartVent on 0800 140 150 or email
[e-mail]

30

Front Panel

Filter access covers

Filters

Maintenance

G3 Filter

The G3 filter’s life span is approximately six months (26 weeks) before reaching
100% filter usage/ FULL.

There are two G3 filters situated in the heat exchanger. Once the G3 filters are
FULL you will need to clean the filter media by completing the following steps:

1. Turn your Synergy2 system OFF at the mains and wait until the fans come to
a complete stop before moving on to the next step

2. Remove the front panel (black
plastic cover) from the recovery
ventilator.

3. Carefully remove the two filter
access covers.

4. Locate and carefully remove the
2 x G3 filters as pictured:

5. Gently clean the outside of the
filters with a vacuum as shown

6. After cleaning, carefully replace the filters inside the recovery ventilator.

7. Replace the filter cover and front panel

8. Turn your Synergy system back ON.

Note: After 2 or 3 years you may find the filters are not cleaning as well as they
used to. If after cleaning they are still dirty you should consider replacing them.

System Qty Filter Type Order Code

SYN190E2 2 G3 Filter DCT2328

31

Maintenance

Recovery Core

We recommend that the exchanger core is cleaned once a year by completing
the following steps:

1. Turn your Synergy2 system OFF at the mains.

2. Remove the front panel (black
plastic cover). Unscrew the
four screws on the front of the
unit. Carefully remove the front
half of the unit and put to one
side.

3. Carefully remove the
exchanger core.

4. Create a mild detergent
solution (1 x teaspoon of
washing up liquid to a 9L
bucket of warm water).
Soak the heat exchanger core in this liquid for one minute.

5. Rinse thoroughly using clean water until the water runs clear and there is no
solution residue left on the inner plates of the exchanger core. Allow to
fully dry before proceeding.

6. Reassemble the unit, taking care not to damage the rubber seals.

7. Turn your Synergy system back ON.

32

Troubleshooting

The touchscreen is not responding to touch inputs

1 Check to see if the lock icon on the bottom left of the screen is closed

.

2 If it is, press and hold the icon for 5 seconds to unlock

.

3 The touchscreen has an automatic screen lock function. Go to the General
Settings section on page 24 for more information about how to adjust this
function.

There is condensation forming on my windows

1 Check that VENTILATION mode is set to AUTO

2 If HEAT TRANSFER is installed, ensure the timer function is utilised to allow
periods dedicated to ventilating your home. See HEAT TRANSFER section
on page 18 for additional information.

3 Test if air is coming out of the diffusers. If not then follow the steps in There
is no air coming out my diffusers below.

4 To increase the velocity of air coming into the room, reduce the diffuser
opening to 5-10mm.

There is no air coming out my diffusers

1 Check that the touchscreen controller is powered on

2 Perform a manual test:

- Set HEAT TRANSFER and HEATER modes to OFF

- Set VENTILATION mode to MANUAL

- Cycle through the fan speeds and check for air coming out of your
diffusers

- Make sure you check EVERY diffuser in the house

- Return your system back to its original settings.

3 If there is no air coming out of at least one of your diffusers during the test,
report the results to your installer.

My house feels colder with this system installed

1 Check your set temperature value in the VENTILATION settings.

2 Ventilation system brings in air from either the roof cavity or outside to
improve the indoor air quality. This air can sometimes be cooler than your
desired indoor temperature. This is normal.

33

Troubleshooting (cont’d)

My house is too hot

1 SmartVent systems are designed to provide ventilation to the home. Being
able to cool the home down to a comfortable temperature in extreme
temperatures is not guaranteed.

Dew Point level icon is grey

1 Contact SmartVent support.

Dew Point level are always poor

1 This indicates your system is trying to prevent condensation from forming on
your windows.

Have I changed my filter properly?

1 Filter icon still shows as

after changing the filter

2 Filter reset required, see the filter section on page 25 for instructions.

The scheduler is not switching at the right time

1 The system has up to a 5 minute delay between switching states.

2 Check that your system clock time is correct. The system clock needs to be
updated manually when daylight saving begins and ends.

When the Synergy2 heat transfer is ON, the fan speed displays OFF

1 This is normal as the recovery ventilatior fans have turned off and the heat
transfer fan has taken over.

2 Check your bedroom diffusers for airflow. If there is not air coming out, report
the results to your installer.

34

Error Codes

Error codes will appear on the HOME page when there is an electronic fault in
the system. If there are multiple faults the error codes will cycle to the next code
every 5 seconds.

Code Description Actions

E0000

Communication Error Between
TSC and Ceiling Controller

Ensure connection between
touchscreen controller and ceiling
controller is correct and secure,
and cable is not damaged.

E0001 Clock Error Change the time on the TSC.

E1080 Outside Sensor Com Failure

Ensure connection between
sensor and ceiling controller
is secure, and cable is not
damaged.

E1180 Roof Sensor Com Failure

E1280 Lounge Sensor Com Failure

E1380 Bedroom Sensor Com Failure

Contact SmartVent for support on 0800 140 150 if you see error codes not listed
above or the actions above do not clear the errors.

35

Glossary

Air Source

The space where air is taken to ventilate your home. This is either the roof cavity
or outside.

Core Bypass

This feature can be added onto some Synergy2 Systems to bypass the recovery
core’s function. It will activate in summer nights when the outside air has cooled
down but the indoor air is still very warm.

Diffuser

An attachment to help spread the flow of air. In a SmartVent Synergy2 system, it
is usually the white round air outlet mounted on the ceiling.

Dew Point

The cooler temperature at which condensation, or water droplets (dew), form
when warmer air comes in contact with a colder surface such as a window or
glass surface. The SmartVent Synergy2 system can reduce the dew point of your
indoor air and decrease the chances of condensation.

Heat Transfer

An optional add-on feature of the SmartVent Synergy2 system. The heat transfer
function takes the excess heat from your designated room and transfers it to
other areas via the SmartVent fan ducting system.

Intake Grille

An attachment to the ducting to prevent large objects being drawn into your
system. In a SmartVent system, it is usually the white, square or round air inlet on
the soffit, end of a duct in the roof space or, if you have a heat transfer upgrade
installed, in your heat source room.

Positive Pressure System

Fresh, filtered air supplied from your roof cavity or outside and distributed into
living areas in your home. This is the most common type of ventilation system
sold in New Zealand.

Recovery Core

The core part of the Synergy2 system that tempers the outside air before it is
used to ventilate the home. In winter, this will make the fresh air coming out of
your diffuser warmer than the outside air.

Synergy2 System

The SmartVent range of heat recovery or energy recovery ventilation systems.
They typically feature a ventilation method composing of a supply fan and a
extract fan with a recovery core. Synergy2 is suitable for homes constructed
after 2002.

Touchscreen Controller (TSC)

The SmartVent’s touchscreen user Interface typically mounted on a wall inside
your home.

36

Technical Specifications

Operating Voltage/Frequency: 220-240 VAC 50Hz

Switching Voltage: 240V AC max

Switching Current: 5A max resistive load

Controller Operating Temperature: 0 to 50ºC

Controller Operating Humidity: 5-90% non condensing

Sensor Operating Temperature: -20ºC to 70ºC

Sensor Operating Humidity: 5-90% non condensing

Live Output Isolation: Relay

Output Control: Relay

Display: 7” Colour Touchscreen

Approval: AS/NZS 60335.1:2011 +A1-A4

EMC Approval: AS/NZS CISPR14:2015

37

Notes

38

Notes

Distributed by Simx Limited
PO Box 14 347, Panmure, Auckland, NZ.
Technical Support [phone] | e: [e-mail] | w: www.smartvent.co.nz

Specifications are subject to change without notice.

PUB1462 1809

Contact: 0800 140 150
[e-mail]