Page 1
SmarTV TouchPhone
User Guide
Cordless Handset Model
The SmarTV Company, LLC
Manual Version Release 1.0
Page 2
SmarTV TouchPhone User Guide
Copyright and Distribution Notice
September 2012
Copyright © 2012
The SmarTV Company, LLC
ALL RIGHTS RESERVED
SmarTV Software and Hardware
This documentation, the SmarTV software and hardware products and services it describes,
and the information and know-how they contain constitute the proprietary, condential and
valuable trade secret information and sole property of The SmarTV Company, LLC and may
not be used for any unauthorized purpose, or disclosed to others without the prior written
permission of the applicable Exceptional Innovation entity.
Duplication, in whole or in part, if and when permitted, shall bear this notice and The
SmarTV Company, LLC copyright notice. As and when provided to any governmental entity,
government contractor or subcontractor subject to FARs, this documentation is provided with
RESTRICTED RIGHTS.
Third Party Software and Hardware
Other product and company names or logos mentioned herein may be the trademarks of their
respective owners.
Distribution
Distribution of this document is limited to The SmarTV Company, LLC employees, partners,
clients, or other third parties with whom a non-disclosure agreement has been reached. Any
distribution of this document external to The SmarTV Company without the express consent
of one of its ofcers is strictly prohibited.
Inquiries
Mail Inquiries:
The SmarTV Company, LLC
480 Olde Worthington Road
Suite 350
Westerville, Ohio 43082
Phone: (614) 901-8899
Fax: (614) 901-8896
Online Inquires:
www.getsmartv.com
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Table of Contents
Features, Specications, and Safety
Information................................................ 1-1
Overview ...................................................................................1-1
About the SmarTV TouchPhone ...............................................1-1
Unit Features and Connections ................................................1-2
Display Panel Features ...............................................1-3
Rear Panel Features and Connections .......................1-4
Side Panel Features and Connections ........................ 1-5
Cordless Handset Features ...................................................... 1-6
User Interface Features ............................................................ 1-7
Care and Maintenance .............................................................1-7
Protection from Impact ................................................1-7
Cleaning ......................................................................1-7
Warranty ...................................................................................1-7
Technical Specications ...........................................................1-8
Important Safety Information ..................................................1-10
Safety Instructions ..................................................... 1-10
Regulatory Information ..............................................1-10
Warnings .................................................................... 1-11
Installation and Setup ............................... 2-1
Overview ...................................................................................2-1
Items Included with the SmarTV TouchPhone .............2-1
Items Required for Installation ....................................2-1
Install a Cordless SmarTV TouchPhone ................................... 2-2
Connect the phone to the network ...............................2-2
Commission a Phone ...............................................................2-4
Connect Handset Battery ............................................2-6
Register Handset(s) to Base .......................................2-7
Recommission a Phone ............................................................2-8
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Register Additional Handset(s) to Base .....................2-10
Placing Calls and Other Phone Tasks ...... 3-1
Overview ...................................................................................3-1
Cordless Handset .....................................................................3-2
Placing a Call with the Cordless Handset ....................3-3
Using the Handset Speakerphone ..............................3-4
Phone Menu .............................................................................3-5
Placing a Call with the Base Speakerphone ................3-6
Answering a Call with the Base Speakerphone ...........3-7
Recent Calls Menu ...................................................................3-8
Viewing Recent Calls ...................................................3-8
Messages Menu .......................................................................3-9
Voicemail Messages ....................................................3-9
Directory Menu ....................................................................... 3-11
Placing a Call with an ADA Headset .......................... 3-12
Placing a Call with an ADA TTY Keyboard ................3-13
Wake and Sleep ....................................... 4-1
Overview ...................................................................................4-1
Wake and Sleep Menu .............................................................4-1
Wake-Up Alarms ....................................................................... 4-2
Set a Wake-Up Alarm ..................................................4-2
Sounds Menu ..............................................................4-2
TV Menu ...................................................................... 4-3
Music Menu .................................................................4-4
Lights Menu ................................................................. 4-4
Climate Menu ..............................................................4-5
Sleep Timer ..............................................................................4-6
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Room Control, Weather, and Music .......... 5-1
Overview ...................................................................................5-1
Room Control ...........................................................................5-1
Main Menu Lighting Presets ........................................ 5-2
Lighting Menu .............................................................. 5-3
Climate Menu ..............................................................5-4
Weather ....................................................................................5-5
Weather Forecast ........................................................ 5-5
Music ........................................................................................5-6
Music Menu – Radio ....................................................5-6
Music Menu – My Device ............................................5-7
Charging USB Devices ............................. 6-1
Overview ...................................................................................6-1
Charging USB Devices .............................................................6-1
Standalone Charger ................................. 7-1
Overview ...................................................................................7-1
Charger and Power Supply ......................................................7-1
Charger Setup ..........................................................................7-2
Troubleshooting and Maintenance ........... 8-1
Overview ...................................................................................8-1
Troubleshooting Chart ..............................................................8-2
Returning Equipment for Repair or Replacement .....................8-7
Handset Admin Menus .............................................................8-9
SmarTV Website and Helpline ...............................................8-10
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Chapter 1 Features, Specications, and Safety Information
Ch a p t e r
1
Features, Specications, and Safety
Information
Overview
This chapter discusses the features of the cordless SmarTV TouchPhone and provides important information
you should read and understand before installing and using it.
Note: The room user interface screens depicted in this guide are for a generic hospitality interface. For actual
screens used for your installation, refer to the guide called Using the SmarTV TouchPhone.
Read the following sections to learn more about the phone’s features, care and maintenance, specications,
and related safety information:
About the SmarTV TouchPhon• e
Unit Features and Connection• s
Cordless Handset Feature• s
User Interface Feature• s
Care and Maintenanc• e
Technical Specication• s
Important Safety Informatio• n
About the SmarTV TouchPhone
The SmarTV TouchPhone is a tabletop Voice Over Internet Protocol (VoIP) touch-screen telephone for
hospitality applications. This stylish, versatile phone combines the functions of an alarm clock, voice-message
machine, room-control remote, stereo music dock, and cordless telephone into a multipurpose information
and control center.
Designed to provide unmatched exibility and ease of use, the SmarTV TouchPhone offers abundant features
and crystal-clear digital calling with the convenience of a touch-screen interface. This guide covers the
following model:
LPIT-H0D1E0P1 • — Cordless model features a cordless multi-button handset with color LCD display.
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Chapter 1 Features, Specications, and Safety Information
Unit Features and Connections
Full-Color Touch-Screen Display• — The SmarTV TouchPhone’s 7-inch diagonal, full-color touch
screen display offers more room for larger, easy-to-read graphics.
Cordless Handset• — The cordless handset offers an LCD display and extra mobility when placing
and receiving calls.
Speakerphone• — The Base and cordless handset have built-in speakerphones for placing and
receiving calls.
Display Panel Snooze, Alarm OFF, and Volume Buttons• — The display panel has raised buttons
for SNOOZE, Alarm OFF, and Volume Up and Down.
Audio Connectors for Portable Music Devices• — The side panel has 3.5mm stereo and RCA
jacks to connect portable music devices and listen to music through the built-in stereo speakers.
USB Port for connecting and charging USB devices• — The side panel has a USB port for
charging USB devices.
Network Connections• — The rear of the base includes a POE-enabled RJ45 jack for connecting the
phone to the hotel network.
POE Ready• — The phone can be powered with power over Ethernet (POE) from a POE-enabled
hotel network.
Customizable User Interface• — When connected to a SmarTV server, the phone’s user interface
can be customized using the SmarTV conguration tool.
External Power Supply Connection• — The rear panel has a DC power input jack for a 48-volt DC
external power supply to be used when connecting to hotel networks without POE.
ADA Headset/TTY Keyboard Connection for Disabled Users • — The side panel has a 2.5mm
headset jack for connecting ADA devices such as an ADA-compliant headset or TTY Keyboard.
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SmarTV Touch Phone (Cordless)
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Chapter 1 Features, Specications, and Safety Information
Display Panel Features
The touch-screen display panel on the Base is tiltable and includes:
Raised buttons for Snooze, Alarm OFF, and Volume Up and Down•
Message indicator for incoming messages•
Light sensor for automatic display brightness•
Built-in microphone•
Microphone
Snooze
Alarm OFF
Light Sensor
Volume Up/Down
Message
Indicator
Display Panel Features
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Chapter 1 Features, Specications, and Safety Information
Rear Panel Features and Connections
The rear panel (see following diagram) from left to right includes:
Reset switch recessed behind the rear panel•
DC power input jack for 48V DC external power supply (required for non-POE hotel networks) •
RJ45 jack with POE for VoIP connection to the hotel network•
Optional RJ45 jack for connecting an external PC to the hotel network through the phone•
Reset
Switch
48V DC
Power
Input
Network
LAN Jack
Activity
Link
LED
LED
Optional PC
LAN Jack
Rear Panel Power and LAN Connections
Reset Switch
The reset switch is recessed behind a small hole in the rear panel and can be pressed with a straightened
paper clip or other small-shafted object. Refer to the Troubleshooting chapter for information on the
proper use of this switch.
DC Power Input
The 48V DC power input jack accepts the barrel-plug end of a 48-volt DC power supply (not included with
phone) required for use with non-POE networks.
RJ45 Ethernet Jack with POE
This POE-equipped RJ45 LAN jack is for connecting the phone to the hotel network. When a high-speed
(100Mbps) network link is established, the Link LED turns green. The Activity LED will ash green when
the phone is communicating with the network.
Optional RJ45 Ethernet Jack (non POE)
This optional RJ45 LAN jack (selected models only) is for connecting an external PC to the hotel network
through the phone. When a high-speed (100MB/s) network link is established, the Link LED turns green.
The Activity LED will ash green when the external PC is communicating with the network.
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Chapter 1 Features, Specications, and Safety Information
Side Panel Features and Connections
The side panel (see following diagram) includes:
USB port•
3.5 mm stereo and RCA stereo audio inputs•
2.5 mm headset jack•
Handset cord jack (inactive for cordless models)•
USB
Port
3.5 mm
Audio
Input
RCA
Audio
Inputs
2.5 mm
Input
Handset
Cord
Jack
Side Panel Connections
USB Port
USB port for charging USB devices or connecting a USB device for rmware upgrades.
3.5 mm Stereo Audio Input
3.5 mm input for portable music devices to play music through the built-in speakers.
RCA Stereo Audio Inputs
RCA audio inputs for connecting portable music devices via RCA cables.
2.5 mm Audio Jack
2.5 mm jack to connect ADA devices such as a TTY keyboard or headset.
Handset Cord Jack
Handset cord jack to connect cord from wired handset to Base (inactive for cordless models).
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Chapter 1 Features, Specications, and Safety Information
Cordless Handset Features
The cordless handset (see diagram) includes:
Full-color LCD display•
Volume UP/DOWN button•
Mute, Hold, Speaker, numeric keypad, and ten one-touch dial buttons•
LED message and ringer indicator•
Speakerphone•
3.7V rechargeable battery•
LCD
Display
Earpiece
Volume
UP/DOWN
Dial
End Call
Numeric
Keypad
Hold
Mute
Speaker
One-touch
Dialing
Microphone
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Chapter 1 Features, Specications, and Safety Information
User Interface Features
The SmarTV TouchPhone’s touch-screen interface provides instant access to a variety of convenient
features and information, including:
Time, day, date, current weather, and multi-day forecasts•
Main screen menus for messages, timers, music, lighting, and climate•
One-touch hotel directory for instant access to hotel services •
Dual presettable alarms and programmable sleep timer•
Programmable wake to sounds, lights, TV, music, and climate•
Dual-line calling with speakerphone •
Access to recent outgoing and incoming calls•
Voice message retrieve•
Room lighting and climate control•
Multi-channel radio music control•
Ability to listen to music through connected portable music devices•
Personalized room information•
Care and Maintenance
Taking simple precautions and observing guidelines for care and maintenance will help ensure that the
SmarTV TouchPhone remains in good operating condition.
Protection from Impact
The LCD display screen on the Base is susceptible to damage from impact. Place the phone in an area
where there is little chance of direct impacts from objects.
The wireless handset is susceptible to damage if dropped. When not in use, return it to the cradle on the
base or to the standalone charger.
Cleaning
The surfaces of the cordless handset and the touch-screen display and front panel of the Base need to be
cleaned periodically to remove ngerprints, oils, and dirt. Use a soft, lint-free cloth slightly dampened with
water for cleaning. Use a dry cloth to wipe the glass and plastic surfaces until dry.
Warranty
The SmarTV TouchPhone (Base, handset, and charger) warranty is 1 year for parts, 90 days for labor,
effective from the date of shipment from the manufacturer. For detailed warranty and return information,
refer to the section called Returning Equipment for Repair/Replacement in Chapter 8, Troubleshooting.
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Chapter 1 Features, Specications, and Safety Information
Technical Specications
The following are specications for the cordless SmarTV TouchPhone and standalone charger
(specications subject to change):
Base Communications
VoIP — Session Initiation Protocol (SIP) compliant•
Base Display
Seven-inch diagonal full-color, touch-sensitive LCD featuring wide-viewing angle technology and •
Projected Capacitive Touch (PCT) overlay
Dimensions
Base unit with display – 9.89 inches (W) x 8.97 inches (H) x 6.58 inches (D) •
Weight
5 lbs - With handset•
Rear Panel Connections
Power supply — Maximum 48V DC @ 300 milliamps•
POE-equipped LAN — 10/100 Base-T (RJ45 Jack) •
Optional PC Jack — 10/100 Base-T (RJ45 Jack for connecting an External PC)•
Side Panel Connections
USB 2.0/1.1 — For USB device charging•
3.5 mm stereo audio input — For connecting portable music devices•
2.5 mm audio jack — For connecting headset and TTY keyboard (ADA)•
RCA audio inputs (2) — For connecting portable music devices•
Handset cord jack — Accepts coiled cord for corded handset (inactive for cordless model)•
Power Amplier
Output Power: 1 watt per channel RMS•
Power Requirements
48V DC using POE via RJ45 input or 48V DC external power supply. A 48V DC external power •
supply (purchased separately) is required for units used in non-POE networks.
Power Consumption
Idle: 6.5 watts Maximum: 13.5 watts•
Wiring Requirements
CAT5e recommended cable for LAN connections•
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Cordless Handset
1.8” diagonal full-color LCD display•
Full numeric keypad•
10 one-touch dialing buttons•
Speakerphone•
3.7V Rechargeable Lithium Ion battery•
Talk Time on a single charge – Up to 14 hours•
Standby Time on a single charge – Up to 70 hours•
Range - Approximately 100 feet•
Out of range alarm•
Battery charge indicator•
Weight - 6 ounces•
Chapter 1 Features, Specications, and Safety Information
Standalone Charger
Vertical charging of cordless handset•
Time to fully charge – 5 hours•
Blue LED charging indicator •
External Power Supply - 5V DC 500ma•
Weight - 8 ounces•
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Chapter 1 Features, Specications, and Safety Information
Important Safety Information
This section covers important safety information you should know before installing and using the
SmarTV TouchPhone.
Safety Instructions
The SmarTV TouchPhone is designed and tested to meet the latest standards for safety.
However, to ensure safe use it is important to follow the safety instructions marked on the product
and included in this manual to help guard against personal injury and/or damage to the unit:
Read and keep these instructions• . Heed all warnings and follow all instructions.
Do not use this unit near water or a heat source such as a radiator or heat duct.• The
unit should not be operated in high-temperature or high-humidity environments.
Refer all servicing to qualied service personnel.• Servicing is required when the unit has
been damaged in any way, the power-supply cord or plug is damaged, liquid has been spilled
into or objects have fallen into the unit, or the unit has been exposed to rain or moisture,
does not operate normally, or has been dropped. If any of these conditions occur, unplug
theunitfromthepowersourceandreferservicingtoqualiedpersonnel.
Never pull on the power cord. • Disconnect the unit from DC power by removing the power
plug from the rear panel power jack. Install the unit near an outlet that you can easily reach.
This equipment is designed for 48V DC operation only.• This unit should be operated
only from the type of power source indicated in the Technical Specications section of this
guide. Connection to any other power source will void the warranty. The external power
supply is equipped with a three-prong grounded power cord to ensure that the power supply
is properly grounded when in use. Do not remove the ground lug on the power supply or the
warranty will be voided.
The LCD display on the Base is susceptible to damage from impact.• Locate the phone
in an area where the chance of direct impacts from objects is minimized. Take precautions to
reduce the risk of objects hitting the LCD screen or front panel.
The cordless handset is susceptible to damage if dropped.• When not in use, return the
handset to the cradle on the base unit or to the standalone charger.
Regulatory Information
Federal Communications Commission (FCC) Notice (U.S. Only)
NOTICE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a commercial and residential
installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment causes harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
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Chapter 1 Features, Specications, and Safety Information
Reorient or relocate the receiving antenna.•
Increase the separation between the equipment and receiver.•
Connect the equipment into an outlet on a circuit different from that to which the receiver is •
connected.
Consult the dealer or an experienced radio/TV/data technician for help. •
This device complies with Part 15 of the FCC rules and with RSS-210 of Industry Canada.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that
may cause undesired operation.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le onctionnement.
NOTICE: Changes or modications made to this equipment not expressly approved by
Exceptional Innovation may void the FCC authorization to operate this equipment.
NOTICE: THIS INFORMATION TECHNOLOGY EQUIPMENT CONFORMS TO UL STD 60950-1 AND
IS CERTIFIED TO CSA STD C22.2 NO. 60950-1.
Radiofrequency Radiation Exposure Information:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of 20 cm
between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
For body-worn operation, this phone has been tested and meets the FCC RF exposure guidelines
when used with the Exceptional Innovation accessories supplied or designated for this product.
Use of other accessories may not ensure compliance with FCC RF exposure guidelines.
Warnings
The lightning ash with arrowhead symbol, within an
equilateral triangle, is intended to alert the user to the
presence of uninsulated “dangerous voltage” within the
product’s enclosure that may be of sufcient magnitude
to constitute a risk of electric shock to persons.
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Chapter 1 Features, Specications, and Safety Information
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Chapter 2 Installation and Setup
Ch a p t e r
2
Installation and Setup
Overview
This chapter describes how to install and commission a cordless SmarTV TouchPhone and covers the
following:
Items included in shipping carton•
Items required for installation•
Installation and commissioning•
Read the following sections to learn how to install and commission the cordless SmarTV TouchPhone:
Install a Cordless SmarTV TouchPhon• e
Commission a Phon• e
Connect Handset Batter• y
Register Handset(s) to Bas• e
Recommission a Phon• e
Register Additional Handsets to Bas• e
Items Included with the SmarTV TouchPhone
Check to make sure the following items are included in the shipping carton:
SmarTV TouchPhone Base•
Cordless handset and battery•
Items Required for Installation
The following are required for installation:
RJ45-terminated LAN network cable for connecting the phone to the hotel network •
VoIP-enabled network•
Note: For networks that are not POE-enabled, an external 48V DC power supply is required to provide power
to the phone.
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Chapter 2 Installation and Setup
Install a Cordless SmarTV TouchPhone
This section covers the steps to install a cordless SmarTV TouchPhone and commission it for service.
Installation and commissioning includes the following steps:
Connecting the phone to the network1.
Associating the Base with a room and location2.
Connecting the handset battery 3.
Registering the handset to the Base.4.
Connect the phone to the network
Perform the following steps to connect the phone to the VoIP network in the hotel room. When you have
completed these steps, go to the next section, Commission a Phone.
Note: Use cabling long enough to avoid placing stress on the input or output connections.
Place the Base on a stable, at surface (such as a table, desk, or night stand) close to a VoIP 1.
network connection.
Connect one end of a LAN cable to the network connector on the wall, router, or hub device.2.
Connect the other end to the jack labeled NETWORK on the phone’s rear panel. 3.
From
Network
2-2
Network
LAN Jack
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Chapter 2 Installation and Setup
If using a 48V DC power supply for networks 4. without POE, connect the AC cord to the supply
and the wall outlet. Connect the supply’s DC barrel plug to the power jack on the rear panel.
Caution: Do not use a 48V DC power supply if the network also provides POE to the LAN cable.
48V DC
Power
POE
Input
LAN Jack
Activity
Reset
Switch
Link
LED
LED
Verify that the 5. Activity LED on the NETWORK jack is ashing green to show the phone is
communicating with the network. If a high-speed (100MB/s) link is present, the Link LED turns
green. Wait for the phone to go through its boot process. This can take from 5 to 10 minutes to
complete.
Continue to the next section, 6. Commission a Phone.
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Chapter 2 Installation and Setup
Commission a Phone
Once you have connected the Base to the network, you need to:
Associate the Base with a room and location•
Connect the handset(s) battery •
Register the handset(s) with the Base•
Note: This process typically takes from 5 to 10 minutes to complete, depending on updates.
Associate Base with a Room and Location
Perform the following steps to associate the Base with a room and location:
Verify the room number to make sure you are working in the correct room.1.
If this is the 2. rst time the phone has been connected to the network, the following screen displays.
This screen lets you enter a room number to associate the Base with the room and phone location.
On the number keypad, touch the numbers for the room you are in and touch 3. Next.
Note: If there will only be one phone in the room, skip Step 4.
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Chapter 2 Installation and Setup
Touch the location for the phone you are working on and touch 4. Next.
Verify the information on the conrmation screen and touch 5. Next to conrm.
Proceed to the next section, Connect Handset Battery.6.
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Chapter 2 Installation and Setup
Connect Handset Battery
You need to connect the battery in the cordless handset in order to register the handset to the Base in
the next section. Use a #6 TORX screwdriver to remove the screw for the battery cover. Do not attempt
to use any other kind of tool to remove this screw. Refer to the diagram below to remove the handset
battery cover and connect the battery:
TORX
Screw
TORX
Screwdriver
When you have connected the handset battery, replace the cover. Place the handset in the Base or
a charger and allow it to charge until the battery indicator on the handset’s LCD screen is colored in,
indicating a full charge. Then proceed to the next section, Register Handset(s) To Base.
2-6
Connect
Plug
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Chapter 2 Installation and Setup
Register Handset(s) to Base
Once the Base is connected to the network and associated with a room, you need to register the
handset(s) to the Base. The recommended distance from handset to Base during registration is 4 feet.
If you have just entered the room number for this Base on a previous screen on the Base display, the
access code will be displayed and you can go to Step 5. If the Room UI is displayed, begin with Step 1.
Contact hotel technical services and obtain the daily code. 1.
On the 2. Base display, touch Phone. The phone menu displays a number touchpad.
Touch 3. # followed by the daily code from hotel technical services.
Touch4. * (the star key). A screen displays with two options: Association and Cordless Registration.
Touch 5. Cordless Registration. The screen displays a menu with a four-digit access code.
On the 6. handset’s number keypad, press *278*123456#.
Press the green phone button. The handset admin menus display on the handset’s LCD screen.7.
Use the volume control on the left side of the handset to scroll down to 8. System.
Press the green phone button.9.
Using the volume control, scroll to 10. Register Handset.
Press the green phone button.11.
Using the volume control, scroll to 12. Register.
Press the green phone button. The handset LCD displays 13. Enter Password.
Enter the four-digit access code from the Cordless Registration screen on the 14. Base display.
Press the green phone button. The handset displays 15. Searching. Please Wait.
When the handset displays 16. Please press OK to Register, press the green phone button. After a few
moments, the handset displays Registered. A popup will appear on the Base display telling you to
wait 10 seconds for registration to complete. WAIT 10 SECONDS for these three things to occur:
The 10-second popup disappears•
The • Base display updates to include the handset you just registered
The handset displays its main page.•
Note: If the handset does not return to the main page, refer to the Troubleshooting Chart in
chapter 8 and follow the instructions in the entry for handset registration failures.
Repeat Steps 6 through 16 for each additional handset that will be registered to this Base.17. When all
handsets are registered, touch Done on the Base display. Wait until the Base displays the Room UI.
Perform this step on each handset registered to this Base18. . Press the green phone button to place the
handset “off hook”. Listen for a dial tone. If dial tone is not present, refer to the Troubleshooting Chart
in chapter 8 for instructions for dial tone failures. If dial tone is present, press the red phone button to
hang up. When you have performed this step on all handsets, commissioning is complete.
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Chapter 2 Installation and Setup
Recommission a Phone
Use this procedure to recommission a phone that has been previously commissioned in another room.
Note: The options on the commissioning screen also allow you to make changes to room associations
and handset registrations once a phone has been commissioned or recommissioned.
Before you begin:
Obtain the daily code from technical services.1.
Verify the room number to make sure you are working in the correct room.2.
Verify that the network is operating properly.3.
Perform the following steps to recommission a phone:
Touch 1. Phone on the Base display’s main menu. The phone menu displays.
On the number keypad, touch 2. #1111 followed by the last four digits of the daily code obtained from
technical services.
Touch 3. * (star). After a few seconds, the Commissioning screen displays.
Touch 4. Association. The following screen displays.
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Enter the number of the room you are in and touch 5. Next.
Note: If there will only be one phone in the room, skip Step 6.
Touch the location for the phone you are working on and touch 6. Next.
Verify the information on the conrmation screen and touch 7. Next to conrm.
Perform the 8. Connect Handset Battery procedure earlier in this chapter.
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Chapter 2 Installation and Setup
Register Additional Handset(s) to Base
Use this procedure when you need to register additional handsets with a Base that has already been
commissioned to a room number and location. The recommended distance from handset to Base during
handset registration is 4 feet. Perform the following steps to register additional handsets to the Base:
Contact hotel technical services and obtain the daily code.1.
On the 2. Base display, touch Phone. The phone menu displays a number touchpad.
Touch 3. # followed by the daily code from hotel technical services.
Touch * (the star key). A screen displays with two options: 4. Association and Cordless Registration.
Touch 5. Cordless Registration. The screen displays a menu with a four-digit access code.
On the 6. handset’s number keypad, press *278*123456#.
Press the green phone button. The handset’s admin menus display on the LCD screen.7.
Use the volume control on the left side of the handset to scroll down to 8. System.
Press the green phone button.9.
Using the volume control, scroll to 10. Register Handset.
Press the green phone button.11.
Using the volume control, scroll to 12. Register.
Press the green phone button.13.
Enter the four-digit access code from the screen on the 14. Base.
Press the green phone button. The handset displays 15. Searching. Please Wait.
When the handset displays 16. Please press OK to Register, press the green phone button. After a few
moments, the handset displays Registered. A popup will appear on the Base display telling you to
wait 10 seconds for registration to complete. WAIT 10 SECONDS for these three things to occur:
The 10-second popup disappears•
The • Base display updates to include the handset you just registered
The handset displays its main page.•
Note: If the handset does not return to the main page, refer to the Troubleshooting Chart in
chapter 8 and follow the instructions in the entry for handset registration failures.
Repeat Steps 6 through 16 for each additional handset that will be registered to this Base. 17. When all
handsets are registered, touch Done on the Base display. Wait until the Base displays the Room UI.
Perform this step on each handset registered to this Base18. . Press the green phone button to place
the handset “off hook”. Listen for a dial tone. If dial tone is not present, refer to the Troubleshooting
Chart in chapter 8 and follow the instructions for dial tone failures. If dial tone is present, press the
red phone button to hang up. When you have performed this step on all handsets, Commissioning is
complete.
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Chapter 3 Placing Calls and Other Phone Tasks
Ch a p t e r
3
Placing Calls and
Other Phone Tasks
Overview
This chapter describes how to use the SmarTV TouchPhone to:
Place and receive calls with either the handset or the speakerphone on the Base.•
Access voicemail and recent calls.•
Use the one-touch calling buttons.•
Note: The cordless version of the SmarTV TouchPhone provides wireless calling via the cordless handset.
It also provides calling and message services via the speakerphone on the Base using the display’s
touch-screen phone menus.
Calls placed on the cordless handset are independent of the touch-screen menus on the Base. Calls
can be placed or received in two ways: via the cordless handset or via the Base touch-screen display
using the speakerphone. However, calls placed on the cordless handset cannot be continued on
the Base speakerphone and calls placed using the Base speakerphone cannot be continued on the
cordless handset.
Read the following sections to learn how to use the SmarTV TouchPhone to place calls and perform other
basic phone tasks:
Cordless Handse• t
Placing a Call with the Cordless Handse• t
Using the Handset Speakerphon• e
Phone Men• u
Placing a Call with the Base Speakerphon• e
Recent Calls Men• u
Messages Men• u
Directory Men• u
Placing a Call with an ADA Headse• t
Placing a Call with an ADA TTY Keyboar• d
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Cordless Handset
The cordless handset lets you place and receive calls without having to be near the Base.
The handset includes an LCD display, numeric keypad, volume button, and one-touch dialing buttons.
You can also access your messages, place a call on mute or hold, and activate the speakerphone.
LCD
Display
Dial
Volume
UP/Down
End Call
Numeric
Keypad
Hold
Mute
Speaker
One-touch
Dialing
Note: Calls placed on the cordless handset are independent of the touch-screen menus on the Base.
Calls can be placed or received in two ways: via the cordless handset or via the Base touchscreen display using the speakerphone. However, calls placed on the cordless handset cannot be
continued on the Base speakerphone and calls placed using the Base speakerphone cannot be
continued on the cordless handset.
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Placing a Call with the Cordless Handset
To place a call with the cordless handset:
Lift the handset from the Base. Either use the handset keypad to enter the number or press the 1.
desired one-touch dialing button. The number displays above the keypad.
Note: To clear a digit, press the Mute button below the number keypad. To clear the entire number,
press and hold the Mute button, or press the red phone button under the LCD display.
Press the green phone button to dial the number. As the number is dialed, the display will show 2.
either a green phone icon to indicate “off-hook” status or the icon associated with the one-touch
button that was pressed. When the call ends or is disconnected, the timer stops and displays total
elapsed time.
Adjusting Handset Call Volume
To adjust the call volume:
Use the volume button on the left side of the cordless handset to adjust the volume up or down.•
Placing a Call on Hold
When you place a call on hold, the call stays active but you and the other party cannot hear each other.
To place an active call on hold:
On the cordless handset, press the 1. Hold button.
Press 2. Hold again to take a call off hold.
Muting a Call
When you mute a call, you can hear the other party but they cannot hear you. To mute a call:
Press the 1. Mute button on the handset.
Press 2. Mute again to unmute the call.
Answering a Call
To answer a call using the cordless handset:
When a call comes in, both the handset and the Base ring. A pop-up appears on the 1. Base.
To ignore the call, touch 2. Ignore on the pop-up or press the red phone button on the handset.
To answer the call, press the green phone button on the handset. The handset displays the number 3.
of the caller.
To end the call, press the red phone button. When the call ends, the handset displays the elapsed 4.
time of the call.
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Chapter 3 Placing Calls and Other Phone Tasks
Using the Handset Speakerphone
When using the handset speakerphone, you and the other party can hear each other through the speaker.
Note: When using the handset as a “hands free” speakerphone, lay the handset on its side with the
volume button facing up. This allows easy adjustment of the volume and avoids obstructing the
handset speaker.
To use the handset speakerphone on a call in progress:
Press the 1. Speaker button on the handset.
Press 2. Speaker again to turn off the speaker.
To use the handset speakerphone to place a call:
Press the 1. Speaker button on the handset.
Use the number pad to enter the desired number or press the desired one-touch button.2.
Ending a Call
To end a call, do one of the following:
Place the handset in its cradle in the Base or in a charger.•
Press the red phone button. •
Voicemail Messages
The Messages button on the handset lets you dial into your voicemails and listen to them. To listen to
your voicemails:
On the handset, press the • Messages button. The voicemail number will be dialed and you can then
listen to, save, or delete your current voicemails.
One-Touch Dialing of Hotel Services
To one-touch dial hotel services:
On the handset, press the button for the service you want. The number is dialed and the LCD •
displays the service you are dialing.
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Phone Menu
The phone menu on the touch-screen interface lets you use the Base unit’s speakerphone to make calls
and access your voice messages. You can also use the phone menu to access the hotel directory and
your recent calls.
Note: Calls placed on the cordless handset are independent of the touch-screen menus on the Base.
Calls can be placed or received in two ways: via the cordless handset or via the Base touchscreen display using the speakerphone. However, calls placed on the cordless handset cannot be
continued on the Base speakerphone and calls placed using the Base speakerphone cannot be
continued on the cordless handset.
Note: The user interface screens depicted in this guide are for a generic hospitality interface. For actual
screens used for your installation, refer to the guide titled Using the SmarTV TouchPhone.
Touch Phone on the main menu (below left) to access the phone menu (below right).
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Placing a Call with the Base Speakerphone
To place a call with the Base speakerphone from its touch-screen phone menu:
Touch the 1. Phone button on the main menu. The phone menu displays.
On the phone menu, touch the keypad buttons to enter a number. The number will be displayed in 2.
the number display above the keypad.
Note: To clear a digit, touch the arrow with the x in it on the right side of the number display. To clear
the entire number, touch the circle with the x in it on the left side of the number display.
Touch3. Speaker. The indicator for the rst available line turns green.
Touch 4. Talk to dial the number. When the call connects, you are on speakerphone.
Adjusting Call Volume
To adjust the call volume:
Touch the speaker icons on the phone menu beneath the number keypad or the volume buttons to •
the top right of the display.
Placing a Call on Hold
When you place a call on hold, the call remains active even though you and the other party cannot hear
each other.
To place an active call on hold:
On the phone menu, touch 1. Hold.
Touch 2. Hold again to take a call off hold.
Muting a Call
When you mute a call, you can hear the other party but they cannot hear you.
To mute a call:
Touch 1. Mute on the phone menu.
Touch 2. Mute again to unmute the call.
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Answering a Call with the Base Speakerphone
When using the Base speakerphone, both you and the other party can hear each other through the
speaker.
To answer a call using the Base speakerphone:
Incoming calls display a popup asking if you want to ignore or answer the call. 1.
Touch 2. Answer to accept the call. You are now on speakerphone with Line 1 active.
To ignore the call, touch 3. Ignore.
Ending a Call with the Base Speakerphone
To end a call while on speakerphone, do one of the following:
On the phone menu, touch • End Call.
If using the speakerphone during a call with the handset in the cradle, touch • Speaker on the phone
menu.
Touch • Line 1 (or Line 2 if you are using Line 2 for the call).
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Recent Calls Menu
The Recent Calls menu lets you view recent incoming and outgoing call information and also dial
numbers for recent calls with a single touch.
Viewing Recent Calls
To view recent calls:
From the main menu, touch 1. Phone. The phone menu appears.
Touch 2. Recent Calls. A list of the recent calls is displayed.
Viewing Incoming Calls
To view incoming calls, touch • Incoming.
Viewing Outgoing Calls
To view outgoing calls, touch • Outgoing.
Dialing Call Numbers
To dial the number for a recent incoming or outgoing call, touch the • Dial button for that number.
To return to the previous menu, touch • Done.
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Chapter 3 Placing Calls and Other Phone Tasks
Messages Menu
The Messages menu lets you view and listen to voice messages and view reminders. You can access
the messages menu from the main menu, the phone menu, or the directory menu.
Voicemail Messages
The messages menu’s Voicemail tab lets you see how many voicemails you have and listen to them. To
see how many voicemails you have:
From the Main menu, touch 1. Messages.
The number of current voicemails appears in red on the Voicemail tab. 2.
To listen to your voicemails:
Touch • Dial Voicemail and your voicemails play.
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Reminder Messages
The Reminders tab of the messages menu lets you view your reminders. The number of current
reminders appears on the reminders tab.
To see your reminders:
From the main menu, touch 1. Messages. The messages menu appears.
On the messages menu, touch the 2. Reminders tab to see the list of reminders in your box.
To view a reminder, touch the reminder you want to view and a full version opens in a popup:
To delete the reminder, touch • Delete.
To return to the previous menu, touch • Done.
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Chapter 3 Placing Calls and Other Phone Tasks
Directory Menu
The Directory menu lets you touch-dial hotel services such as Front Desk, Bell Service, Housekeeping,
and Concierge. You can also view messages and schedule wake-up calls.
Requesting Hotel Services
To dial Room Service, Spa/Salon, Bell, Housekeeping, and Wake Up services from the Directory menu:
From the main menu, touch 1. Phone to see the phone menu.
From the phone menu, touch 2. Directory to see the list of options.
From the directory menu, touch the service you want to contact and the number is dialed.3.
To return to the previous menu, touch 4. Done.
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Placing a Call with an ADA Headset
Note: ADA Headset calls can only be placed on the Base using the speakerphone feature.
To place a call with an ADA headset on the Base using the speakerphone feature:
Connect the ADA headset to the 2.5 mm input to the left of the handset cord jack (see below).1.
Touch 2. Phone on the main menu. The phone menu displays.
On the phone menu, touch the keypad buttons to enter a number. The number will be displayed 3.
above the keypad.
Note: To clear a digit, touch the arrow with the x in it on the right side of the number display. To clear
the entire number, touch the circle with the x in it on the left side of the number display.
Touch4. Speaker. The indicator for the rst available line turns green.
Touch 5. Talk to dial the number.
Use the ADA headset to listen to and talk to the person being called.6.
2.5 mm
Input
3-12
ADA Headset Connection
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Chapter 3 Placing Calls and Other Phone Tasks
Placing a Call with an ADA TTY Keyboard
Note: ADA TTY Keyboard calls can only be placed on the Base using the speakerphone feature.
To place a call with a TTY keyboard on the Base using the speakerphone feature:
Connect the TTY to the 2.5 mm input to the left of the handset cord jack (see below). 1.
Touch 2. Phone on the main menu. The phone menu displays.
On the phone menu, touch the keypad buttons to enter a number. The number will be displayed 3.
above the keypad.
Note: To clear a digit, touch the arrow with the x in it on the right side of the number display. To clear
the entire number, touch the circle with the x in it on the left side of the number display.
Touch4. Speaker. The indicator for the rst available line turns green.
Touch 5. Talk to dial the number.
Follow the instructions in the TTY’s user guide to transmit and receive responses via TTY keyboard. 6.
2.5 mm
Input
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ADA TTY Keyboard Connection
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Chapter 4 Wake and Sleep
Ch a p t e r
4
Wake and Sleep
Overview
The SmarTV TouchPhone gives you two separate presettable alarms and a programmable sleep timer.
You can set either of the alarms to wake you to music, TV, sounds you select, and even adjust the lighting
and temperature you will wake up to.
You can program the sleep timer to turn off one or more devices of your choice.
Read the following sections to learn more about the TouchPhone’s dual alarms and sleep timer:
• Wake and Sleep Menu
Wake-Up Alarm• s
Sleep Time• r
Wake and Sleep Menu
The Wake and Sleep menu lets you easily program the unit’s dual wake-up alarms and sleep timer.
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Chapter 4 Wake and Sleep
Wake-Up Alarms
The SmarTV TouchPhone gives you two separate presettable alarms to wake you to music, TV, sounds
you select, and adjust the lighting and temperature you will wake up to.
Set a Wake-Up Alarm
To set a wake-up alarm:
From the main menu, touch 1. Wake + Sleep.
Touch 2. Alarm 1 or Alarm 2.
Touch the up and down arrows and the buttons for AM or PM to set the time. 3.
To return to the previous menu, touch 4. Done.
Sounds Menu
The Sounds menu lets you select the alarm sound you wish to wake up to. You can preview a sound and
select the sound you want.
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To preview and select a wake-up sound:
Touch the desired sound. 1.
To adjust the volume, touch the speaker icons.2.
To return to the previous menu, touch 3. Done.
TV Menu
The TV menu lets you select the TV channel you wish to wake up to.
Chapter 4 Wake and Sleep
To preview and select the TV channel:
From the main menu, touch 1. Wake + Sleep.
From the 2. Wake + Sleep menu, under Action, touch TV.
On the 3. TV menu, touch a channel. The green light tells you it is selected.
To adjust the volume, touch the speaker icons or the volume buttons to the top right of the display. 4.
To return to the previous menu, touch 5. Done.
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Chapter 4 Wake and Sleep
Music Menu
The Music menu lets you select the music channel you wish to wake up to.
To select a music channel:
Touch the Music channel button to preview and select the music.1.
To adjust the volume, touch the speaker icons or the volume buttons to the top right of the display. 2.
To return to the previous menu, touch 3. Done.
Lights Menu
The Lights menu lets you select the lighting you wish to wake up to.
To select the lighting level:
Under 1. Device, touch one or more individual lights or All Lights.
Touch 2. On, Low, or Off to set the desired lighting level.
To return to the previous menu, touch 3. Done.
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Climate Menu
The Climate menu lets you select the temperature you wish to wake up to.
Chapter 4 Wake and Sleep
To adjust the temperature:
Under 1. Set, touch the up or down arrows to select the desired temperature setting.
To return to the previous menu, touch 2. Done.
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Chapter 4 Wake and Sleep
Sleep Timer
You can set the sleep timer to turn off devices of your choice after a period of time you specify.
To set the sleep timer:
From the main menu, touch 1. Wake + Sleep.
On the 2. Wake + Sleep menu under Set, touch Sleep.
Touch the up and down arrows to set the number of minutes until the sleep timer expires.3.
Under 4. End Action, touch the devices you want to turn off (TV, Music, Lights, or ALL). When the
sleep timer expires, these devices automatically turn off.
To save your settings and return to the previous menu, touch 5. Done.
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Room Control, Weather,
Chapter 5 Room Control, Weather, and Music
Ch a p t e r
5
and Music
Overview
This chapter describes how to use the SmarTV TouchPhone to access room control, weather forecasts, and
music.
Read the following sections to learn more about accessing the phone’s room control, weather and music
features:
• Room Control
Weathe• r
Musi• c
Room Control
The SmarTV TouchPhone gives you access to room controls for individual and group lighting and climate
settings. You can turn lights on and off from the main menu and control individual lights or groups of lights
from the lights menu. The climate option on the main menu lets you control settings for temperature.
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Chapter 5 Room Control, Weather, and Music
Main Menu Lighting Presets
You can control lights via the two lighting presets on the main menu.
To adjust room lighting instantly via the main menu’s one-touch lighting presets:
Touch • Lights On to instantly turn room lights on.
Touch • Lights Off to instantly turn room lights off.
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Chapter 5 Room Control, Weather, and Music
Lighting Menu
The lighting menu lets you control an individual light or a group of lights.
To adjust individual lighting:
From the main menu, touch 1. Lights.
From the lighting menu, touch the light you want to adjust.2.
From the settings menu:3.
Touch • On to turn the light on.
Touch • Off to turn the light off.
Touch • High to turn the light to 100% brightness.
Touch • Mid to turn the light to 75% brightness.
Touch • Low to turn the light to 25% brightness.
To return to the previous menu, touch 4. Done.
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Chapter 5 Room Control, Weather, and Music
Climate Menu
The Climate menu shows the current temperature and lets you set heating/cooling levels and fan mode.
To adjust the temperature:
Touch 1. Climate on the main menu.
On the climate menu, touch the up or down arrows to set the temperature. 2.
To set the temperature mode:
Touch 1. Heat, Cool, or Auto.
To return to the previous menu, touch 2. Done.
To set the fan mode:
Touch the fan mode setting.1.
To save your settings and return to the previous menu, touch 2. Done.
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Chapter 5 Room Control, Weather, and Music
Weather
You can access current weather information and a three-day forecast for two locations.
Weather Forecast
The Forecast option displays a multi-day extended weather forecast for two locations.
To view the current conditions and three-day weather forecast for a location:
Touch 1. Forecast on the main menu. The weather menu appears.
On the weather menu, touch the location you want to view the forecast for.2.
To return to the previous menu, touch 3. Done.
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Chapter 5 Room Control, Weather, and Music
Music
The SmarTV TouchPhone lets you listen to a variety of radio channels through your in-room TV and play
your favorite music from your personal music device through the phone’s stereo speakers. .
Music Menu – Radio
The Music menu lets you select from several music radio channels:
To select a music channel:
From the main menu, select 1. Music.
On the Music menu, touch the music channel you want. 2.
To return to the previous menu, touch 3. Done.
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Chapter 5 Room Control, Weather, and Music
Music Menu – My Device
The My Device Music menu lets you enjoy music from your own personal music device through the
phone’s stereo speakers.
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Chapter 5 Room Control, Weather, and Music
You can connect your music device to the side panel’s 3.5 mm or RCA audio inputs.
3.5 mm
Audio
Input
RCA
Audio
Inputs
Side Panel Audio Connections
To listen to your portable music device through the phone’s stereo speakers:
Connect the music device to the phone’s audio input with a 3.5 mm headphone cable or with the 1.
RCA audio inputs using a 3.5 mm-to-RCA cable.
From the main menu, select 2. Music.
Select 3. My Device, and adjust the portable device’s controls to enjoy your favorite music.
To control your music volume, adjust the volume controls on the portable music device.4.
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Chapter 6 Charging USB Devices
Ch a p t e r
Charging USB Devices
Overview
This chapter describes how to charge external USB devices using the USB side port on the SmarTV
TouchPhone.
Charging USB Devices
The phone’s side panel includes a USB port for charging USB devices.
6
USB
Port
Side Panel USB Connection
To charge a USB device such as an MP3 player:
Connect one end of a USB cable to the USB jack on the phone’s side panel. 1.
Connect the other end of the cable to the USB port on the device you are charging.2.
Note: To more quickly charge a USB device using the phone, remove the cordless handset from its cradle
while the USB device is connected. When your USB device is sufciently charged, return the cordless
handset to the cradle and disconnect the USB device.
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Chapter 6 Charging USB Devices
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Chapter 7 Standalone Charger
Ch a p t e r
7
Standalone Charger
Overview
SmartTV offers an optional standalone charger for the cordless handset. Use the information and procedures
in this section for installing and using the cordless handset charger.
This standalone charger can be used in addition to the Base to provide fast charging of cordless handsets
in locations away from the Base. Standalone chargers can also be used as stations for additional cordless
handsets in rooms which have corded or cordless Bases.
Note: Before using cordless handset(s) that are included with the standalone charger, refer to Chapter 2,
Installation and Setup to connect the handset battery and register the handset to the Base.
Charger and Power Supply
The cordless handset charger pictured below connects to AC power through a 5V DC adapter included with
the unit.
Standalone Charger and Power Supply
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Chapter 7 Standalone Charger
Charger Setup
Note: Before using cordless handset(s) that are included with the standalone charger, refer to Chapter
2, Installation and Setup to connect the handset battery and register the handset to the Base.
To set up the standalone charger and charge a cordless handset, refer to the diagram below and
perform the following steps:
USB
Port
Charging a Cordless Handset
Connect the USB end of the power supply’s cable to the USB jack on the rear of the charger. 1.
Connect the prongs on the power supply end of the cable to a wall outlet.2.
Insert the cordless handset into the charger base as shown.3.
The blue LED on the front of the charger will turn on to indicate charging. When the handset is fully 4.
charged, the battery indicator on the handset’s LCD screen will be fully colored in.
Note: Whenever the handset is in the charger, the blue LED turns on.
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Chapter 8 Troubleshooting and Maintenance
Ch a p t e r
8
Troubleshooting and Maintenance
Overview
This chapter discusses the information you can use to troubleshoot the cordless SmarTV TouchPhone in case
of problems. It also covers procedures for replacing the handset battery, returning equipment, and contacting
SmarTV Product Support as well as Admin Menus for the cordless handset. Read the following sections to
learn more about troubleshooting methods and procedures and how to get assistance:
Troubleshooting Char• t
Replace Handset Batter• y
Returning Equipment for Repair or Replacemen• t
Handset Admin Menu• s
EI Website and Helplin• e
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Chapter 8 Troubleshooting and Maintenance
Troubleshooting Chart
The SmarTV TouchPhone is designed to provide years of trouble-free service. However, if problems arise
with the phone’s hardware or software, you can use this troubleshooting chart to help isolate the cause of
the trouble and in many cases correct it.
Note: When following the steps to clear a problem is unsuccessful and the chart recommends that you
contact support, the number to call for SmarTV Product Support is 1-877-901-8886.
Important:
These troubleshooting procedures assume that the Voice Over IP (VoIP) and Power Over Ethernet •
(POE) services to the phone have been tested and are working as they should.
The procedures in this chart cover possible hardware and software issues based on the symptoms •
they may cause. In many cases, if power-cycling the phone or cordless handset does not correct the
problem, the unit should be replaced.
Problem Solution
The Base will not turn
ON (no display).
If using the external DC power supply for • non-POE networks, make
sure that the 48V DC supply’s AC power cord is securely connected
to the power supply and to the correct AC power source and that the
power source is providing the correct voltage. Make sure the DC power
plug is connected to the DC power jack on the rear panel of the Base.
Make sure that the RJ45 plugs on both ends of the LAN cable are •
terminated correctly.
Make sure the LAN cable plugs are inserted into the wall and all the •
way into the RJ45 jack labeled NETWORK (the one closest to the DC
power supply jack) on the rear of the Base.
Unplug power from the unit (either the DC Power Supply for non-POE •
networks or the LAN cable for POE networks) and wait 5 seconds.
Reapply power. Wait three minutes for the phone to complete its boot
process.
Check to see that both LEDs on the RJ45 jack are lit, showing •
connection and activity. When a high-speed network link is established,
the Link LED turns green. The Activity LED ashes green when the
phone is communicating with the network.
If the problem persists, replace the Base or contact support.•
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Problem Solution
The Base is ON but not
communicating with
the network (does not
respond to commands).
One or more buttons
on the Base are not
working.
Chapter 8 Troubleshooting and Maintenance
Make sure that the RJ45 plugs on both ends of the LAN cable are •
terminated correctly.
Make sure the LAN cable plug is inserted all the way into the RJ45 jack •
labeled NETWORK (the one closest to the DC power supply jack) on
the rear of the Base. Make sure the other end of the LAN cable has
been plugged all the way into the network jack on the wall.
Check to see that both LEDs on the RJ45 jack are lit, showing •
connection and activity. When a high-speed network link is established,
the Link LED turns green. The Activity LED ashes green when the
phone is communicating with the network.
Unplug power from the Base (either the DC Power Supply for non-POE •
networks or the LAN cable for POE networks) and wait 5 seconds.
Reapply power. Wait three minutes for the phone to complete its boot
process.
If the problem persists, replace the Base or contact support.•
Unplug power from the phone (either the DC Power Supply for non-•
POE networks or the LAN cable for POE networks) and wait 5 seconds.
Reapply power. Wait three minutes for phone to complete boot process.
Base display screen is
too dim (or too bright).
Base displays SIP Server
or Phone Extension Error
Message
Handset will not charge.
If problem persists, replace the Base or contact support.•
Ensure that no obstructions are blocking the light sensor (see diagram •
in Chapter 2, Features, Specications and Safety Information).
Adjust the screen angle for better viewing.•
If the problem persists, replace Base or contact support.•
Contact hotel technical support and inform them of the contents of the •
error message.
The “SIP Server Unavailable” message indicates loss of contact with •
the SIP Server or the SIP Server is down.
The “SIP Server Authentication Error” message indicates that the SIP •
Server is communicating, but the extension for the Base is not present
in the database.
The “Phone Extension Not Found” message indicates that the •
extension is not in the Life|ware Server database.
Replace the battery using the • Replace Handset Battery section of this
chapter.
If the problem persists, replace the handset or contact support.•
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Problem Solution
Handset will not
communicate with Base.
One or more buttons
on the handset are not
working.
Handset volume is low
or off.
Verify that the upper right corner of the handset LCD screen shows •
signal bars colored in.
If the upper right corner of LCD Display shows a triangle, the handset •
is not registered with Base. Perform the Register Handset with Base
procedure in Chapter 2, Installation and Setup.
If the battery indicator in the upper left corner of the LCD display is •
either red or not colored in, charge the handset by placing it into the
cradle on the Base or a standalone charger until the battery indicator is
colored in (fully charged).
If the battery does not charge, replace the battery using the • Replace
Handset Battery section of this chapter.
If the problem persists, replace the handset or contact support.•
Refer to the • Replace Handset Battery section of this chapter. Open the
battery compartment and unplug the battery from the phone and wait 10
seconds. Reapply power and replace battery cover.
If the problem persists, replace the handset or contact support.•
Increase the handset volume by pressing the top of the volume button •
on the left side of the handset.
Handset speakerphone
audio is low.
Note: Volume adjustments must be made while a call is in progress or
the handset is “off hook”.
Verify the handset is • not lying on its back with the keypad facing up.
If the problem persists, replace the handset or contact support.•
Increase the handset volume by pressing the top of the volume button •
on the left side of the handset.
Note: Volume adjustments must be made while a call is in progress or
the handset is “off hook”.
If using handset as a “hands free” speakerphone, ensure that the •
handset is lying on its side with the volume button facing up.
If the problem persists, replace the handset and/or contact support.•
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Problem Solution
No dial tone on Handset. If the Base displays an error message related to the SIP Server, contact •
Handset will not register
to Base.
Handset ringer cannot
be heard, is not loud
enough, or is too loud.
Other party cannot hear
your voice.
Date/time on the handset
display is not accurate.
Remote charger will not
charge handset.
Chapter 8 Troubleshooting and Maintenance
hotel technical support. Otherwise:
Check the volume level. Adjust volume using volume control. •
Test for dial tone using the Base speakerphone.•
Check for dial tone on another phone in the room.•
Replace the handset.•
If the problem persists, replace the Base or contact hotel support.•
Relocate the handset in relation to the Base and try again. •
Recommended distance from the Base during registration is 4 feet.
If the problem persists, replace the handset or contact support.•
If replacing the handset does not correct the problem, substitute a new •
Base in place of the existing Base and perform commissioning.
Adjust the ringer volume with the handset volume key while the handset •
is in the Base or when a call is not in progress.
Ensure the handset is • not lying on its back with the keypad facing up.
Make sure the handset mic is • not muted. Check for a Mute icon in the
top status bar on the handset’s LCD display. If the Mute icon is present,
press the Mute button to turn Mute off.
Make sure the handset is registered to a Base and is in range. The •
handset will periodically sync date and time from the Base.
Check the connections on the charger and outlet. Make sure the blue •
LED lights up when the handset is inserted in the charger.
Substitute another charger for the suspect unit.•
If the battery still does not charge, replace the battery using the •
Replace Handset Battery section of this chapter.
If the problem persists, replace the handset or contact support.•
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Replace Handset Battery
If you have determined that you need to replace the battery in the cordless handset, you will need a #6
TORX screwdriver to remove the screw for the battery cover. Do not attempt to use any other kind of tool
to remove this screw. Also, do not attempt to use any other kind of battery than the original type used in
this handset. Installing any other type will void the warranty.
Follow the diagram below to remove the handset battery cover and replace the battery:
TORX
Screw
TORX
Screwdriver
Connect
Plug
When you have replaced the handset battery, replace the battery cover, place the handset in the Base
or a charger and allow it to charge until the battery indicator on the handset’s LCD screen shows a full
charge.
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Returning Equipment for Repair or Replacement
Warranty Service
The SmarTV hardware product warranty is 1 year for parts, 90 days for labor, effective from the date of
shipment from the manufacturer. To qualify for warranty service, returns must also meet the following
criteria:
Products must be in the original manufacturers packaging and shipped securely.•
Products must be complete with any standard certication labels (UL listing, capacity, brand name, •
UPC code) originally placed and not tampered with.
Product serial number, or any similar identication numbers, must match the serial number on the •
package or invoice.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, •
abuse, defacement or indication of removed screws/fasteners or seals.
Products so labeled with a security seal must have the seal intact and not be tampered with.•
Important: Returned items may be subject to charges and fees based on the following criteria:
If an item is submitted with an RMA number but during diagnosis is determined to be damaged •
or otherwise outside of warranty, SmarTV Product Support will provide notication of such and a
diagnostic bench fee of $65 will be charged to determine the extent of damages and/or repairs
needed.
Items that are returned without an RMA number will be rejected or subject to a restocking fee at •
SmarTV Product Support’s discretion.
Returns
If you need to return a SmarTV hardware product for repair or replacement, follow the steps listed here:
Contact SmarTV Product Support at 1. 1-877-901-8866 and supply the serial number and the nature
of the problem with the defective unit so that the serial number and defect information is logged.
SmarTV Product Support will then provide instructions and issue an RMA number.
Pack the equipment in its original packaging (or other suitable packaging) with the accessories. 2.
Include any paperwork that may have the RMA number inside this box.
Pack the box securely inside an outer box packed with packing peanuts or bubble wrap.3.
Clearly write the RMA number on the outside of the carton. Cover the number with clear shipping 4.
tape to protect it during shipping.
Ship the box back to SmarTV at this address:5.
The SmarTV Company, LLC
ATTN: RMA Department
480 Olde Worthington Road
Suite 350
Westerville, OH 43082
SmarTV Product Support will coordinate receipt of the returned goods and shipment of the repaired or
replacement product.
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Chapter 8 Troubleshooting and Maintenance
Note: For instances where the MAC ID of a unit changes due to a repair, SmarTV Product Support will
notify the customer of the new MAC address.
Note: For defective handsets, please follow steps 1 through 5 above, but return only the handset - the
complete phone need not be returned.
Repairs
Note: Returned products that qualify for repair will either be repaired or replaced at the discretion of The
SmarTV Company, LLC.
The following criteria cover the cost of repairs:
An estimate of parts and labor costs for repair will be provided to the customer by SmarTV Product •
Support.
The customer can accept or decline the repairs. If accepted, the item will be repaired and returned as •
per the estimate.
If declined, SmarTV Product Support will ship the damaged item back to the customer at the •
customer’s expense.
For more detailed information on Warranty, Service, Returns, Repairs and Replacements, visit:
www.getsmartv.com/support.html
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Chapter 8 Troubleshooting and Maintenance
Handset Admin Menus
The following chart describes some of the cordless handset’s Admin Menus. These
menus are displayed on the handset’s LCD screen and allow you to make changes to
selected handset functions if necessary. This chart covers options that would typically be
settable for your installation. Although other options exist, it is recommended that you do
not alter the settings for them.
To access the handset Admin Menus, perform the following steps:
On the handset number keypad, dial 1. *278*123456#.
Press the green phone button. The admin menus will be displayed on the handset’s 2.
LCD screen.
Use the volume control on the left side of the handset to scroll down to the desired 3.
menu.
Press the green phone button.4.
Use the volume control to scroll within the menus to highlight the desired options 5.
and settings.
Press the green phone button to select the desired option or setting.6.
Admin Menu Option/Description
Display Brightness• : Controls handset LCD backlight brightness level. Options are Ievels 1,
2, 3 and 4 with 4 being the brightest.
Backlight On• : Controls how long LCD backlight is on after pressing a button.
Options are 5, 15, 30, 45, and 60 seconds.
Audio Ringtones• : Controls handset ringtone. 8 different ringtones (1 - 8) can be selected
by scrolling to the desired tone and pressing the green phone button.
Ringer Volume• : Controls ringer volume level. Options are levels 1, 2, 3, 4, OFF.
Phone Clock• : Controls date, time, date format, and time format settings.
Reset: Resets phone settings to default settings. When choosing the Reset option,
it is recommended that you only use the Default Settings option to return
the handset to the default settings for your installation.
Note: Choosing the Factory Erase option may erase settings that are
necessary for your installation.
Handset Version• : Allows you to view the handset software version.
Speed dial Holds numbers for one-touch buttons. To program, scroll to the desired service, •
enter the number, and press the green phone button to save. To clear digits while
entering a number, press the Mute button.
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Admin Menu Option/Description
System Register handset• : For registering and de-registering the handset.
Register• : Allows you to register the handset with the Base. Refer to the
Commissioning Procedure in the Installation and Setup chapter for information on
registering handsets with a Base.
De-register• : For de-registering the handset from the Base. Halts communications
from the handset to the Base.
SmarTV Website and Helpline
You can visit The SmarTV Company website at www.getsmartv.com to learn more about SmarTV
products.
If you have questions about your SmarTV TouchPhone, contact our SmarTV Product Support Helpline at:
1-877-901-8886.
Please read this User Guide carefully before contacting us. When you call our helpline, make sure your
SmarTV hardware product is at hand so that technical support can more quickly help you correct the
problem.
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