Smart Technologies X800 User Manual

PLEASE THINK BEFORE YOU PRINT

SMART Board™ X800
Series Interactive
Whiteboard

User’s Guide

Product registration

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Register online at www.smarttech.com/registration

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Keep the following information available in case you need to contact
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Serial number: ___________________________________________________

Date of purchase: ___________________________________________________

FCC warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursua nt to Part 15 of the
FCC Rules. These limits are designed to provide reasonable p rotection against harmful interf erence when the e quipment is
operated in a commercial environment. This equipment generates, uses and can radiate radi o frequency ene rgy and, if no t
installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential ar ea is l i kely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.

Trademark notice

SMART Board, DViT, SMART Notebook, SMART Ink, smarttech, the SMART logo and all SMART taglines are trademarks
or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Microsoft, Excel, PowerPoint and
Windows are either registered trademarks or trademarks of Microsoft Corp oration in the U. S. and/or other count ries. Mac is
a registered trademark of Apple, Inc. All other third-part y product and company names may be trademarks of their
respective owners.

Copyright notice

© 2011–2011 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted,
transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written
consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not
represent a commitment on the part of SMART.

Portions of the software that ships with this product are copyrighted by Intel Corporation.

Patent No. US5448263; US6141000; US6337681; US6421042; US6563491; US6674424; US6747636; US6760009;
US6803906; US6829372; US6919880; US6954197; US7184030; US7236162; US7289113; US7342574; US7379622;
US7411575; US7532206; US7619617; US7626577; US7643006; US7692625; CA2058219; CA2386094; EP1297488;
EP1739528; JP4033582; JP4052498; JP4057200; ZL0181236.0; DE60124549. Other patents pending. 02/2011.

Important information

Before you install and use your SMART Board™ X800 series interactive whiteboard,
read the following warnings carefully. Failure to read the warnings below, or to follow
the installation instructions included with your SMART product could result in personal
injury or product damage.

NOTE

In this document, the term “interactive whiteboard” refers to your interactive
whiteboard and its accessories and options.

WARNINGS

• Ensure that any cables extending across the floor to your SMART produ ct are
properly fastened together and marked to avoid a trip hazard.

• To reduce the risk of fire or electric shock, do not expose you r SMART product
to rain or moisture.

• Refer to the safety warnings and precautions published by the projector
manufacturer. Do not stare (or allow children to stare) directly into the
projector’s beam of light.

• Do not touch (or allow children to touch) your projector because it can
become extremely hot during normal operation.

• Do not stand (or allow children to stand) on a chair to touch the surface of
your SMART product. Instead, safely fix the product at the approp ria te heigh t
on a wall or use a SMART height-adjustable floor stand.

• Do not climb (or allow children to climb) on a wall- or stand­supported SMART Board interactive whiteboard.

• Two people are required to safely mount your interactive
whiteboard because it is too heavy for one person to safely
maneuver . When you and your assistant lift your interactive whiteboard,
support its weight at the bottom, avoiding the corner cameras, and balance
the top with your other hands.

ii | IMPORTANT INFORMATION

• To prevent injury or product and pro perty damage, use only the mounting
hardware supplied with your SMART Board X800 series interactive
whiteboard when you install your prod uct on drywall. The mounting hardware
provided with other interactive whiteboards may not be strong enough to
support the weight of SMART Board X800 series interactive whiteboards.

• Use two wall-mounting brackets to install SMART Board interactive
whiteboards with a diagonal width of 87" (221 cm) or more.

• For operating safety and to prevent damage to your interactive whiteboard,
connect its USB connector, or SMART connection extenders, only to a
computer that has a USB compliant interface and that bears the USB logo. In
addition, the USB source computer must be compliant with CSA/UL/EN
60950 and bear the CE mark and CSA and/or UL mark(s) for CSA/UL 60950.

• To prevent injury or pro duct damage as a result of tipping, mount your
interactive whiteboard only on a floor stand that is certified for use with
SMART Board X800 series interactive whiteboards, such as the SMART
FS670 Mobile Floor Stand or SMART HAWM FS-UX Mobile Floor Stand. Do
not modify your interactive whiteboard or your floor stand to make them
compatible.

• Move a floor stand-supported SMAR T Board interactive whiteb oard with care.
Sudden stops, excessive force and uneven surfaces may cause the product
to overturn.

CAUTIONS

• If you need to lean your interactive whiteboard against a wall, make sure that
it remains in an upright position, resting on its pen tray brackets, which are
designed to sustain your interactive whiteboard’s weight. Do not rest your
interactive whiteboard on its side, on the top of its frame or on the corners of
the frame where the cameras are located .

• Do not add any extra weight or excessive pressure to a wall-mounted
interactive whiteboard or its pen tray. SMART designed the brackets to
support only the weight of your interactive whiteboard and its accessories
during normal use.

• There are no user-serviceable parts inside th e pen tray. Only qualified
personnel should disassemble the pen tr ay’s printed circ uit boards, using
proper electrostatic discharge (ESD) protect ion .

• When transporting your SMART Board interactive whiteboard, repack it with
as much of the original packaging as possible. This packaging was designed
with optimal shock and vibration protection.

• Do not use compressed air to clean the interactive whiteboard’s cameras
because the force of the air could damage them.

iii | IMPORTANT INFORMATION

• Do not allow cleaner to flow onto the reflective strips at the edges of the
interactive whiteboard’s frame, or into the pen tray slots.

• Do not set up and use your interactive whiteboard in an area with excessive
levels of dust, humidity or smoke.

• If your SMART Board interactive whiteboard requires replacement parts,
make sure that the service technician uses replacement parts specified by
SMART Technologies or parts with the same characteristics as the original.

Other precautions

If you own a SMART product other than a SMART Board X800 series interactive
whiteboard, refer to the installation manual for your product for re levan t warnings and
maintenance instructions.

iv | IMPORTANT INFORMATION

Contents

Important information.....................................................................................................i

1 About your SMART Board X800 series interactive whiteboard............................. 1

Features.......................................................................................................... 2

Understanding how your SMART Board interactive whiteboard works .......... 4

Included parts and accessories..................................................................... . 5

Optional accessories ................................. ... ... .... ... ... ... .................................. 5

2 Installing and securing your SMART Board interactive whiteboard ...................... 7

Environmental requirements........................................................................... 7

Installing your SMART Board interactive whiteboard ..................................... 8

Securing the pen tray and interactive whiteboard............................. ... ... ... ... 10

3 Connecting your interactive whiteboard to your computer .................................. 11

Connecting the USB cable............................ ... .... ... ... ... .... ... ... ... ... .... ............ 11

Installing SMART Product Drivers ................................................................ 12

Configuring your computer settings.............................................................. 13

Calibrating your interactive whiteboard......................................................... 14

Orienting your interactive whiteboard........................................................... 15

Connecting a guest laptop............ ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ......... 17

4 Using and maintaining your SMART Board interactive whiteboard . ... .... ...... ... ... 19

Getting started.............................................................................................. 19

Using the pen tray......................................................................................... 22

Using Ink Aware............................................................................................ 23

Updating SMART software........................................................................... 23

Writing, selecting and erasing using object awareness................................ 24

Using gestures.............................................................................................. 24

vi | CONTENTS

Tips for trouble-free performance.... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ...... 29

Keeping the writing surface clean................................................................. 30

Troubleshooting your SMART Board interactive whiteboard .............................. 31

Adjusting the projected image ...................................................................... 31

Resetting your interactive whiteboard........................................................... 32

Using the Connection Wizard....................................................................... 32

Troubleshooting tips ............................................ ......................................... 33

Troubleshooting using the Ready light ......................................................... 35

Troubleshooting using SMART Board Diagnostics....................................... 41

Finding more information.............................................................................. 42

Contacting SMART Technical Support......................................................... 43

Transporting your interactive whiteboard...................................................... 43

Removing the pen tray.................................................................................. 44

A Hardware environmental compliance.................................................................. 45

Waste Electrical and Electronic Equipment regulations (WEEE Directive) .. 45

Restriction of Certain Hazardous Substances (RoHS Directive).................. 45

Packaging..................................................................................................... 45

China’s Electronic Information Products regulations........ ... ...... ... .... ... ... ... ... 46

U.S. Consumer Product Safety Improvement Act ........................................ 46

B Customer support................................................................................................ 47

Online Information and Support.................................................................... 47

Training......................................................................................................... 47

Technical Support......................................................................................... 47

Shipping and Repair Status.......................................................................... 47

Index ................................................................................................................... 49

Chapter 1

About your SMART Board X800 series interactive whiteboard

Your SMART Board X800 series interactive whiteboar d is the most a dvanced and
intuitive touch sensitive, front projection interactive whiteboard in the world, featuring
SMART’s proprietary DViT™ (Digital Vision Touch) technology. Its modular and
expandable hardware and software architecture enables you to do everything you can
do at your computer—open and close applications, conference with others, create
new documents or edit existing ones, visit websites, play and manipulate video clips
and more—just by touching the interactive surface. Two users can also draw on the
interactive surface at the same time, and you can use an array of gestures within
applications.

You can also write over any application in digital ink using a pen tray pen or your
finger, and then save these notes for future reference and distribution.

In this chapter

Refer to these topics to learn more about your SMART Board X800 series interactive
whiteboard and for information about product parts and accessories.

Features................................................................................................. page 2

Understanding how your SMART Board interactive

whiteboard works................................................................................... page 4

Included parts and accessories........... ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... .. page 5

2 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE

Pen color

buttons

Pen tray buttons

and indicators

Cameras

Interactive
surface

Pen tray

Cameras

Eraser slot

Pen slot

Pen slot

Pen tray

Power
module

Keyboard

button

Right-click

button

WHITEBOARD

Features

Y our SMART Board X800 series inter active whiteboard
includes the familiar features of other SMART Board
interactive whiteboard series. In addition, it features the
ability for two users to draw simultaneously over the
entire interactive surface, enabling improved
collaboration. The X800 series also features a modular
pen tray design that makes it easy to add accessories.

The following models are available:

• SBX880 and SBX880-MP—77" (195.6 cm) diagonal

• SBX885 and SBX885-MP—87" (221 cm) diagonal
Refer to the product specification sheets for specific product dimensions.

Your SMART Board X800 series interactive whiteboard

Use the illustration below to familiarize yourself with the components of your
interactive whiteboard.

3 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE

WHITEBOARD

Feature highlights

Software

To use all the features of your interactive whiteboard described in this guide, go to

smarttech.com/downloads

software and SMART Product Drivers installed on your computer.

Dual sketch capabilities

Two people can each pick up a pen and draw on the interactive surface at the same
time, providing a higher degree of interactivity.

SMART Ink™

The SMART Ink feature smoothes out the appearance of the digital ink, which
improves the legibility of your handwriting as you write over applications, websites and
videos. The ink becomes an object that you can move and manipulate.

Touch and gestures

You can perform mouse functions with your finger, and write and erase digit al ink wi th
a pen tray pen or the eraser. The object awareness feature enables you to pick up a
pen, and then write, select or erase without replacing the pen.

and ensure that you have the lastest version of SMART

Pen tray

The SMART Board X800 series interactive whiteboard features a modular pen tray
with an intuitive new design. As well as two pens and an eraser, pen tray buttons
activate the pen’s color, the on-screen keyboard, right-click, Orientation and He lp
functions.

Durable surface and dry erase

The hard-coated surface is scratch resistant, optimized for projection, compatible
with dry-erase markers and easily cleaned.

Wall-mount bracket

Wall mount brackets enable you to install your SMART Board interactive whiteboard
simply and securely.

Cables

Connect your SMART Board interactive whiteboard to your computer with the
included, standard USB cable, and to a wall outlet with the included power supply.

Security cable lock

Lock your interactive whiteboard with a security cable (not included) to help safeguard
it from theft.

4 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE

WHITEBOARD

Understanding how your SMART Board interactive whiteboard works

Your interactive whiteboard functions as an input device for your computer, just like a
mouse, enabling you to work in any app lication on your computer from your interactive
whiteboard.

When you touch your interactive whiteboard’ s surface, the four cameras located in the
interactive whiteboard’s corners detect the contact’s horizontal and vertical (or x,y)
coordinates. Your computer interpret s these coordinates and mo ves the po inter to the
corresponding location on the interactive whiteboard’s surface.

Other components

Using your interactive whiteboard requires
two additional components: a computer and
a digital projector.

These components work together as follows:

• Your computer runs an application and
sends the image to your projector.

• Y our projector casts the image onto your
interactive whiteboard.

• Your interactive whiteboard acts both as your computer’s monitor and its input
devices, that is, its mouse and keyboard, enabling you to control any application
by touching the interactive surface.

When you install SMART Product Drivers on your computer, the touch of your finger
on the interactive surface becomes a mouse click, enabling you to control your
computer from your interactive whiteboard. When you use a pen from the pen tray, the
system detects which tool you’re using. SMART Product Drivers then interacts with
the computer’s mouse driver to change the pointer to a colored pen, enabling you to
write in digital ink on your desktop or any open application. When you use the eraser,
you can erase the digital ink. You can even use your finger on the interactive
whiteboard’s surface without returning the pen tray tools—automatic object
awareness determines the tool you’re using on the interactive surface. You can also
save your notes to a .notebook file, or directly into any Ink Aware application.

5 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE

WHITEBOARD

Included parts and accessories

Your SMART Board X800 series intera ctive whiteboard includes the following
accessories.

Pens

There are two pens included with your interactive whiteboard. Pick up a pen and press
one of the four color buttons on the pen tray (black, red, green or blue) to change the
color of digital ink you write with on the interactive whiteboard.

Eraser

The eraser is rectangular like a traditional ch alkboard
eraser.

SMART Board interactive whiteboard wall-mounting kit

The 32" (81.3 cm) wall-mount bracket comes with five screws and toggle bolts,
enabling you to wall-mount your interactive whiteboard simply and securely. Model
SBX885 comes with two wall-mounting kits.

SMART USB cable

A 16' 5" (5 m) USB cable enables you to connect your
SMART Board X800 series interactive whiteboard to a
USB receptacle on your computer.

Power supply

The SMART Board X800 series interactive whiteboard receives power from a wall
outlet through the included countr y-specific power supply and cable.

Optional accessories

You can add a variety of optional accessories to your SMART Board X800 series to
best meet your specific needs. You can purchase these items when you order your
interactive whiteboard, or later from your authorized SMART reseller
information about accessories, go to the SMART Board interactive whiteboard

accessories page.

. For more

6 | CHAPTER 1 – ABOUT YOUR SMART BOARD X800 SERIES INTERACTIVE

WHITEBOARD

Chapter 2

Installing and securing your SMART Board interactive whiteboard

In this chapter

Refer to these topics for information about mounting your SMART Board X800 series
interactive whiteboard on a floor stand or on a wall.

Environmental requirements.................................................................. page 7

Installing your SMART Board interactive whiteboard ............................ page 8

Securing the pen tray and interactive whiteboard................................ page 10

Environmental requirements

Before installing your interactive whiteboard, review the following environmental
requirements.

Environmental
requirement

Operating temperature 41°F to 95°F (5°C to 35°C)
Storage temperature -40°F to 120°F (-40°C to 50°C)
Humidity 5% to 80% relative humidity, non-condensing
Water and fluid

resistance

Parameter

• Intended for indoor use only. Doesn’t meet any
salt-spray or water ingress requirements.

• Don’t pour or spray liquids directly onto the interactive
whiteboard or any of its sub-components. These liquids
might get into areas where they could damage sensitive
electronic components. Refer to page 30 for detailed
instructions on cleaning your interactive whiteboard.

8 | CHAPTER 2 – INSTALLING AND SECURING YOUR SMART BOARD

INTERACTIVE WHITEBOARD

Environmental
requirement

Dust • Moderate dust. Intended for use in office and classroom

Conducted and
radiated emissions

Parameter

environments. Not for industrial use where heavy dust
and pollutants can cause malfunctions or impaired
operation.

• Designed for pollution degree 1 (P1) as per EN61558-1,
which is defined as “No pollution or only dry
non-conductive pollution.”

EN55022/CISPR 22, Class A

Installing your SMART Board interactive whiteboard

Follow the procedure outlined in the installation document included in yo ur inte ra ctive
whiteboard’s box to install your inter active white boa rd . If yo u purcha sed a floor stand,
wall-mount or an interactive whiteboard system that includes a projector or other
components, refer to the installation documents included with these components.

The optimal mounting height is 77" (196 cm) from the floor to the center of the
installation brackets. However, consider the general height of your user community
when you choose a location for wall-mounting your interactive whiteboard. If you
mount your interactive whiteboard too low, it might force tall people to bend over
uncomfortably. If it’s too high, other people might need to reach up too far. Also
remember to leave enough room on either side of the interactive whiteboard so that
you can stand beside it.

WARNINGS

• Two people are r equired to safely mou nt your interactive whiteb oard be cause
it is too heavy for one person to safely maneuver. When you and your
assistant lift your interactive whiteboard, support its weight at the bottom,
avoiding the corner cameras, and balance the top with your other hands.

• The weight of the interactive whiteboard is approximately 52 lb. (23.7 kg) for
the SBX880 model and 61 lb. (27.5 kg) for the SBX885 model. Check your
local building codes to ensure that your wall can support this weight, and use
appropriate mounting hardware for your wall type.

9 | CHAPTER 2 – INSTALLING AND SECURING YOUR SMART BOARD

Power cord receptacle

INTERACTIVE WHITEBOARD

CAUTIONS

• If you need to lean your interactive whiteboard against a wall before you
mount it, make sure that it remains in an upright position, resting on its pen
tray brackets, which are designed to sustain your interactive whiteboa rd’s
weight.

• Do not rest your interactive whiteboard on its side or on the top of its frame, or
on the corners where the cameras are located.

Installation Tips

• Ensure the bottom of the pen tray is unobstructed at all times, because you
will need to access it if the interactive whiteboard requires service.

• Install your interactive whiteboard on a flat, plumb wall.

• If you’re installing the interactive whiteboard on drywall, use all the toggle
bolts supplied. If one of the bracket holes aligns with a wall stud, use
appropriate hardware in that hole instead of a toggle bolt.

• Ensure that the power cord is connected to the correct receptacle in the pen
tray, as shown below.

Replacing a SMART Board interactive whiteboard on drywall

If you’re replacing a SMART Board 500 or 600 series interactive whiteboard with the
heavier X800 series on drywall, you must remove the wall-mount bracket and
mounting hardware, and then install all the mounting hardware and brackets supplied
with your X800 series interactive whiteboard instead.

CAUTION

To help ensure your interactive whiteboard is mounted correctly, make sure the
color of the wall-mount hanger on the back of the inter active whiteboard and the
wall-mount bracket are the same.

10 | CHAPTER 2 – INSTALLI NG AND SECURING YOUR SMART BOARD

Lock slot

Security screw holes

INTERACTIVE WHITEBOARD

Securing the pen tray and interactive whiteboard

Because your SMART Board interactive whiteboard’s pen tray is detachable, you
might want to safeguard it—and your interactive whiteboard—by anchoring it with a
security cable (not included). Underneath the pen tray, you’ll find a lock slot that
accommodates a security cable, such as a Kensington® lock.

IMPORTANT

Securing the pen tray can provide thef t deterre nce for your inte ractive whitebo ard
because the screws that secure your interactive whiteboard to the wall are located
directly behind the pen tray, and cannot be removed without first detaching the
pen tray. In effect, when you secure the pe n tra y, you also secure your interactive
whiteboard if the security cable is tight.

To lock the pen tray

to your interactive

whiteboard

1. Loop your security cable behind the pen tray brackets before you secure them
to the wall.

2. Thread the lock end of the cable through the loop end of the cable.

3. Verify that the cable is tight enough that you can’t remove the pen tray while the
lock is in place, and then install the pen tray.

4. Insert the prong end of the security cable into the lock slot, and then complete
the pen tray installation by locking it.

Securing the pen tray to the pen tray brackets

Since you can remove the pen tray without tools, you might want to securely attach it
to its brackets. To do this, insert two No. 8/M4 screws (not included) into the holes
indicated by a lock symbol on the bottom of the pen tray.

Chapter 3

Connecting your interactive whiteboard to your computer

In this chapter

Refer to these topics for information about connecting your SMART Board X800
series interactive whiteboard to your computer.

Connecting the USB cable............................ ... .... ... ... ... .... ... ... ... ... .... ... page 11

Installing SMART Product Drivers ....................................................... page 12

Configuring your computer settings..................................................... page 13

Calibrating your interactive whiteboard................................................ page 14

Orienting your interactive whiteboard.................................................. page 15

Connecting a guest laptop............ ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... page 17

Your interactive whiteboard will be touch sensitive after you install SMART Product
Drivers on your connected computer . Perform th e brief calibration and user orient ation
procedures (see page 15) to ensure the interactive whiteboard interprets the location
of your touch accurately.

Connecting the USB cable

Your SMART Board interactive whiteboard has a USB 2.0 interface that runs at
speeds of up to 12 Mbps. Your interactive whiteboard’s main USB connection is
located on the bottom of the pen tray. The connector is a USB Type-B recept acle. Th e
unit works with full-speed USB 2.0- and USB 1.1-compliant interfaces.

WARNING

For operating safety and to prevent damage to your interactive whiteboar d,
connect its USB connector, or SMART connection extenders, only to a computer
that has a USB compliant interface and that bears the USB logo. In addition, the
USB source computer must be compliant with CSA/UL/EN 60950 and bear the
CE mark and CSA and/or UL marks for CSA/UL 60950.

12 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR

USB Type-B

receptacle

This location provides access to the USB receptacle without having to remove your
interactive whiteboard from the wall.

COMPUTER

To connect

the USB cable

1. Connect one end of the included USB cable to a USB A receptacle on your
computer.

2. Connect the other end of the USB cable to your interactive whiteboard’s USB
receptacle. Tuck the cable into the cable management slot on the bottom of the
pen tray to prevent a tripping hazard.

3. Turn on your computer.

4. Install SMART Product Drivers.

Installing SMART Product Drivers

After you install SMART Product Drivers on your computer, your SMART Board
interactive whiteboard’s surface will respond to the touch of your finger or a pen tray
pen. SMART Product Drivers includes the tools you need to control computer
applications with your finger or a pen, and to write over them in digital ink.

NOTE

If you don’t install SMART Product Drivers, interactive whiteboard tools such as
the pens and the eraser don’t work, but you can move the mouse pointer and
perform mouse functions by touching the interactive surface.

To install

SMART Product Drivers

1. Download the SMART Product Drivers .exe (Windows) or .dmg (Mac) file to your
computer from the disc or link included with your interactive whiteboard or from

smarttech.com/downloads

.

13 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR

2. If it’s not already on, turn on your projector to see the projected computer image

3. Locate the installation program and follow the on-screen instructions to complete

4. If SMART Board Tools doesn’t open:

COMPUTER

NOTE

In most cases, SMART Product Drivers is downloaded automatically when
you install SMART Notebook™ or SMART Meeting Pro™ software.

on your interactive whiteboard.

the installation.
SMART Board Tools opens automatically.

– If you have a Windows® computer, select Start > All Programs >

SMART Technologies > SMART Product Drivers > SMART Board Tools

– If you have a Mac computer, open Mac HD, and then select Applications >

SMART Product Drivers > SMART Board Tools.app.

The Ready light in your interactive whiteboard’ s pen tray turns from flashing green
to solid green and the SMART software icon appears in the Windows notification
area or Mac Dock, indicating that your interactive whiteboard is communicating
successfully with SMART Product Drivers.

You can now pick up a pen from the pen tray and write over your desktop or any
projected application, and use all the other features of your SMART software. For
more information on using your SMART so ftware, press the SMAR T software icon and
select Help.

Configuring your computer settings

For optimal configuration, use the following settings for the computer connected to
your interactive whiteboard.

Recommended settings

Configure your computer’s power management settings to turn off the monitor after
one hour of inactivity and to put the hard disks into standby mode after two hours.
This extended period prevents the computer from shutting down unexpectedly
(for example, during presentations or meetings that have gaps in computer activity).

Your computer will stop sending a video signal to your projector after a period of idle
time, which may trigger the projector to go into standby mode. Similarly, you can put
your projector in standby mode by following the manufacturer’s instructions included
with your projector. To change the settings, see the instructions included with your
operating system.

14 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR

COMPUTER

Matching your computer’s resolution to your projector’s resolution

Ensure that the resolution settings for your projector and computer match. If your
computer’s resolution doesn’t match the projector’s native resolution, the image won’t
appear correctly or will be distorted. See Getting the Best Image Quality on Your
SMART Board Interactive Whiteboard (smarttech.com/kb/127199
information.

Determine your projector’s native resolution, indicated in your projector’s user’s guide,
and then set your computer’s resolution to match. You can change your computer’s
resolution in Windows Control Panel or in the Mac System Preferences. If you need
further help changing your computer’s resolution, see the instructions included with
your operating system.

You might also need to adjust your computer’s refresh rate to obtain the best results.
Set the computer to an initial refresh rate of 60 Hz, and then adjust this rate up or
down until you determine the ideal refresh rate. For more information on changing
your computer’s refresh rate, see the instructions included with your operating
system.

) for more

To calibrate the interactive

whiteboard

Calibrating your interactive whiteboard

Digital cameras in the corners of the interactive whiteboard track the position of the
pens, eraser and your finger on the interactive surface, and then send the information
to the SMART software, which interprets this information as mouse clicks, digital ink or
ink removal in the appropriate location.

The first time you connect your SMART Board interactive whiteboard, if you don’t see
a pop-up bubble telling you to calibrate the interactive whiteboard, press the Help
button on the pen tray to start the calibration process as described below. This
process ensures that the cameras accurately track your finger and the pens on the
interactive surface.

IMPORTANT

If you have not used your interactive whiteboard before, you must perform a
calibration. If the system detects incorrect calibration parameters, a warning
bubble may also appear recommending that you perform a calibration.

1. Click the SMART software icon in the Windows notification area or
Mac Dock, and then click Control Panel.

2. Select SMART Hardware Settings.

15 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR

3. If you have more than one SMART product connected, select the appropriate

4. Click Advanced Settings, and then click Calibrate.

5. Use the tip of a pen tray pen to press the red targets as they appear. Move the tip

COMPUTER

interactive whiteboard.

The Calibration window opens. This can take a few moments while your system
sets up.

to the center of each target until the target turns green, and then lift the pen. When
you remove the pen, the target moves to the next calibration point.

NOTE

You can re-calibrate a ta rg et by pressing the le ft arrow key on your keyboard,
or the Keyboard or Right-click buttons on the pen tray.

6. Continue until you have pressed all the targets.
When you’ve pressed all the targets, a message appears saying that the

calibration was successful, and then the orientation screen appears.

Orienting your interactive whiteboard

After you install SMART Product Drivers on your compu ter and calibrate your
interactive whiteboard, an orientation screen appear s. The 4-poin t orientation process
ensures that the calibration coordinate s are accurately associated with the relative
location of your projected image on the interactive surface. The orien tation data is
saved in your interactive whiteboard. If you connect a different computer, the
orientation data for your interactive whiteboard remains unchanged.

Orient your interactive whiteboard if your projector or interactive whiteboard has
moved since you last used it, or whenever the mouse pointer isn’t properly aligned
with your finger or a pen tray pen when you touch the inte ractive whiteb oard’ s surface.

16 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR

Poor orientation pointGood orientation point

The pen touches the center of the target.

COMPUTER

To orient your

interactive whiteboard

1. Press the Orientation button on the pen tray (see page 20).
The orientation screen opens.

2. Pick up a pen from the pen tray.

3. Beginning at the upper-left corner of the screen, touch the center of the target
firmly with the tip of the pen. When you remove the pen, the target moves to the
next orientation point. Try not to flick the pen when you lift it from the interactive
surface, and make sure that you lift it from the screen at a 90° angle.

NOTE

Although you can use your finger to orient your interactive whiteboard,
a fine-point tool such as a pen tray pen provides greater precision when
touching the targets. The more precisely you touch the targets, the more
accurately your finger or pen tray pen appears on the interactive screen.

4. Repeat step 3 until you complete the orientation process.
The orientation screen closes.

NOTE

You can re-orient a target by pressing the left arrow key on your keyboard, or
the Keyboard or Right-click buttons on the pen tray.

17 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR

COMPUTER

Connecting a guest laptop

If you want to connect a guest laptop without installing SMART Product Drivers on it,
disconnect the USB cable from your resident computer, and then connect it to the
laptop. You’ll immediately have touch control of the interactive whiteboard, but won’t
be able to use digital ink. You’ll also nee d to connect a video cable between the laptop
and projector.

NOTE

With a laptop connected, the Ready light on your interactive whiteboard blinks
until you install SMART Product Drivers. This is normal. See page 21 for more
information about Ready light states.

You must also install SMART Product Drivers (see page 12) on your laptop if you
want to use all the features of the interactive whiteboard.

18 | CHAPTER 3 – CONNECTING YOUR INTERACTIVE WHITEBOARD TO YOUR

COMPUTER

Chapter 4

Using and maintaining your SMART Board interactive whiteboard

In this chapter

Refer to these topics for information about using and maintaining your SMART
Board X800 series interactive whiteboard.

Getting started..................................................................................... page 19

Using the pen tray................................................................................ page 22

Using Ink Aware................................................................................... page 23

Updating SMART software.................................................................. page 23

Writing, selecting and erasing using object awareness....................... page 24

Using gestures..................................................................................... page 24

Tips for trouble-free performance........ ... ... ... ... .... ... ... ... .... ................... page 29

Keeping the writing surface clean........................................................ page 30

Getting started

Once your SMART Board X800 series interactive whiteboard is installed, the camera
system is calibrated and the interactive surfa ce ha s be en orien te d, you ca n be gin
using the interactive whiteboard to write, erase and move objects, open applications,
use Ink Aware programs and save your notes on your computer.

Turning the interactive whiteboard on and off

To turn on your interactive whiteboard, ensure that you’ve connected the USB cable
between the pen tray and your computer, and that the power cable is connected to a
wall outlet, and then turn on your computer.

20 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

Power
button

Orientation
button

Help button

Ready light

WHITEBOARD

If your interactive whiteboard is in standby mode, the Power button on the pen tray is
unlit. Press the Power button to wake up your interactive whiteboard. Press the Power
button again to return it to standby mode.

When you turn on or reset your interactive whiteboard, the indicator lights on the
pen tray cycle twice. When the system is running and SMART Product Drivers is
installed, the lights come on only for the ink color you sele ct. The pe n tray dete cts the
removal of the pens and the eraser using infrared sensors.

Power panel controls and indicators

Located at the pen tray’s left side, the Power panel has Power, Orientation and Help
buttons, and the interactive whiteboard’s Ready light.

Power button

Use the Power button to put your interactive whiteboard into standby mode when not
in use, and to restore full power to the interactive whiteboard when you need to use it.
Ensure that the interactive whiteboard is connected to your computer and to a wall
power outlet.

Orientation button

Press this button to start the orientation pr ocess. Orienting your interactive wh iteboard
ensures that the mouse pointer or digital ink appears directly below your finger or pen
tray tool when you touch the interactive surface. See page 16 for information on
performing an orientation procedure.

21 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Help button

Press this button to access on-screen Help options, includ ing links to online Help files,
the SMART Connection wizard and contact information for SMART technical support.

Ready light

The Ready light is solid green when the system is operating correctly.

The following table shows the Ready light’s normal states. If the indicator’s behavior
doesn’t match a state listed here, see Troubleshooting tips on page 33.

Ready Light State Meaning

Solid red Your interactive whiteboard is receiving power from the

power cable, but isn’t communicating with a computer.

Flashing green Your interactive whiteboard is receiving power and is

communicating successfully with your computer’s USB HID
driver. SMART Product Drivers isn’t installed.

NOTE

In HID mode, interactive whiteboard tools such as the
pens and the eraser don’t work, but you can move the
mouse pointer and perform mouse functions by
touching the interactive surface. The Right-click button
on the pen tray might work, depending on the version
of operating system you’re using. Neither the Keyboard
nor the Help button work in HID mode.

Solid green Your interactive whiteboard is receiving power and is

communicating successfully with SMART Product Drivers.

Flashing amber The controller module is in a service mode or the firmware

is being updated.

22 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

Right-click button

Keyboard button

Pen color buttons

WHITEBOARD

Using the pen tray

In addition to providing a convenient place to hold the pens and the eraser, the pen
tray on your SMART Board X800 series interactive whiteboard has several controls,
sensors and indicators.

Pen tray buttons

In the center of the pen tray ,
there are six buttons. The
middle four change the color
of digital ink for the two pen
tools.

The buttons on either side of
the pen color buttons default
to the on-screen keyboard
(left button) and right-click
(right button) functions.

To customize the button

settings

You can customize the
buttons using SMART Tools
to provide several other
functions, including printing,
changing pages, launching
applications and capturing the screen.

Pressing the Keyboard and Right-click buttons simultaneously starts the orientation
process.

Customizing your pen tray buttons

You can use the SMART control panel to customize your SM ART hardware settings,
including the pen, eraser and button settings.

1. Press the SMART software icon in the Windows notification area or Mac Dock,
and then select Control Panel.

The SMART control panel opens.

2. Press SMART Hardware Settings, select Pen and button settings from the
drop-down list, and then select the button you want to customize.

23 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

For more information about customizing your settings, open the online Help by
pressing the Help button on the pen tray, selecting Help Center, and then selecting
SMART Hardware Settings.

WHITEBOARD

Using Ink Aware

Ink Aware integrates SMART software with applications including Microsoft Word,
Excel® or PowerPoint®. When you use an application that is Ink A ware, whatever you
write or draw on your interactive whiteboard becomes embedded in the file, rather
than an external note created over the file.

T o view a list

of Ink Aware programs

1. Press the SMART software icon in the Wi ndows notification area or Mac Dock,
and then select Control Panel.

The SMART control panel opens.

2. Press Configure SMART Tools.

3. Press Ink Aware Program Settings.
The Aware dialog box appears. You can enable or disable Ink Aware for any of

the programs in the list.

Updating SMART software

After you install your SMART software, you can find more resources and updates at

smarttech.com/support

Product Update by selecting Help > Check for Updates in the software.

For more information about the SMART software included with your interactive
whiteboard, see the software’s Help files.

. You can also check for software updates with SMART

To check for software

updates

1. Start your SMART software program.

2. Press Help > Check for Updates.
If you don’t see the Check for Updates option, contact your network administrator.

3. Press the Update button beside the software you want to update.
SMART software updates automatically.

24 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Writing, selecting and erasing using object awareness

Your SMART Board X800 series interactive whiteboard features object awareness,
which means you can pick up a pen and write, select or erase without replacing the
pen. SMART software interprets your intent when you press the interactive surface,
based on both the type of tool you’re using and the size of the contact area.

• If you touch the interactive surface with the pen, SMART software identifies its
reflective surface, and you write or draw in digital ink on the screen.

• If you touch the interactive surface with your finger, you perform a left click.

• If you touch the interactive surface with an eraser, your palm or the side of your
hand, SMART software identifies a large contact area, and you erase digital ink
from the screen.

Enabling the lockable pen option

If you want any touch on the interactive whiteboard’s surface to register as a specific
tool, such as a pen, eraser, or Select tool, regardless of the size of the contact area,
press one of the pen tray’s pen color buttons for at least three seconds to lock it.

NOTE

The selected pen tray light blinks to indicate you’re using the lockable pen option.

For example, if you select the pen tool, pressing the screen with either a pen tra y pen,
your finger, the palm of your hand or any other object creates digital ink on the
interactive whiteboard. Use the lockable pen option if you r users are more comfort able
using a larger object, such as a tennis ball, to write on the interactive whiteboard.

To unlock the pen, press any pen tray color button.

Using gestures

When you use SMART software, you can perform the following gestures on the
interactive whiteboard’s surface.

NOTE

Depending on which operating system and which application you’re working in,
some gestures may not work or may perform differently than described.

25 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

2×

WHITEBOARD

Selecting and deselecting an object (clicking)

Quickly press and release the interactive
surface to select or deselect an object or
option. This performs a standard mouse
click.

NOTE

This gesture starts programs if your
operating system is set to start
applications on a single click.

Displaying menu options
(right-clicking or Control­clicking)

Press your finger to the screen for a few
seconds to perform a right click.

Double-clicking

Quickly press and release the interactive
surface twice in the same spot. This
performs a standard double-click.

NOTE

This gesture starts programs if your
operating system is set to start
applications on a double click.

26 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Dragging an object, scroll bar or window

Press the object, scroll bar or window on
the interactive surface. Keep your finger
on the object and slowly move it to its
new position. When you reach the
position you want, release your finger.

Erasing digital ink

Using your flattened hand, palm, or fist,
press the interactive surface and move
your hand across the area you want to
erase.

Use a scrubbing motion to erase entire
areas of digital ink.

NOTE

To erase a large area of ink, move
your hand in a circle around the area
you want to erase, and then tap the
middle of the circle with your hand,
palm or fist.

27 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

90°

90°

WHITEBOARD

Best practices for gestures and tools

Follow these guidelines when you use gestures and tools with your interactive
product.

• Hold your fingers perpendicular (90° ) to the interactive surface at the contact
point.

• Keep your thumb and other fingers away from the interactive surface. They can
generate unintentional commands.

28 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

• Keep your other hand, elbows and loose clothing away from the interactive
surface. They can generate unintentional commands.

• For “click” commands, quickly tap your finger on the interactive surface. Also,
make sure you lift your finger far enough away from the interactive surface
between presses so that your finger is out of the interactive whiteboard cameras’
view.

• For “erase” commands, use your flattened hand, palm or the bottom of your fist.

• When using the pen tray’s eraser, use the wide surface for large areas, and the
smaller, angled surface for smaller areas. Don’t use the edge of the eraser
because this could be interpreted incorrectly.

29 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Tips for trouble-free performance

• Connect your interactive whiteboard to a USB interface that’s recognized by the
operating system.

• Don’t obstruct the cameras’ view of the interactive whiteboard’s surface or edges.
For example, don’t place magnets, stickers or adhesive tape on the interactive
surface, or rest any objects, including the pens, in the recess at the bottom of the
interactive surface because this interferes with the corner cameras’ ability to
detect your finger or pen tray tools.

Safety tips for teachers

• Tell students not to look directly at the light beam from the projector. Instead,
encourage them to keep their backs to the projector when working at the
interactive whiteboard. Before students turn to face the class, they should take a
step sideways, out of the projector’s beam.

• Make sure that you don’t look directly into the projector’s beam. Keep your back to
the class when you write over a projected image. Step to the side of your
interactive whiteboard before you turn to face the class.

• Tell your student s not to touch the p rojector becau se it can become extre mely hot
during normal operation.

• Don’t use a chair to increase a student’s reach. If your students are unable to
reach the top of the interactive whiteboard, you might need to remount a
wall-mounted unit at a lower position.

Preventing damage to your interactive whiteboard

Although your SMART Board interactive whiteboard’s surface is very durable,
take the following precautions to prevent damage to the interactive surface and
other components.

• Don’t use sharp or pointed objects, such as ballpoint pens or pointers,
as writing tools.

30 | CHAPTER 4 – USING AND MAINTAINING YOUR SMART BOARD INTERACTIVE

Infrared sensors

• Don’t use abrasive erasers or harsh chemicals to clean your product.

• Don’t set up and use your interactive whiteboard in an area with high levels of

• Don’t use compressed air to clean the interactive whiteboard’s came ras because

WHITEBOARD

dust, humidity or smoke.

the force of the air could damage them.

Keeping the writing surface clean

With proper care, your SMART Board interactive whiteboard will provide years of
trouble-free service. Follow these tips to keep the interactive whiteboard’s surface
clean:

• Don’t spray cleaner directly onto the interactive whiteboard’s surface. Instead,
spray a light amount of cleaner on a cloth and then gently wipe the interactive
surface.

• Clean your interactive whiteboard at least every six months.

• Don’t allow excess cleaner to flow onto the frame’s reflective surfaces, or into the
pen tray slots.

• The digital cameras located in the corners of the frame are protected from dust
and dirt by windows. In extremely dusty environments, spra y a household,
alcohol-free glass cleaner, such as Windex® cleaner, on a cotton swab and rub it
gently on the windows. Don’t use compressed air to clean the cameras.

IMPORTANT

• Turn your interactive whiteboard off before you clean it so that you do not

scramble the desktop icons or inadvertently activate applications when you
wipe the interactive surface.

• To view dirt or streaks more easily, set your projector to standby (lamp off)

mode.

Cleaning the pen tray’s sensors

If the infrared sensors in the sides of the pen tools’ recesses become obstructed by
dirt, moisten a cotton swab with a household glass cleaner, such as Windex, and then
carefully clean the infrared transmitter and receiver.

Troubleshooting your SMART Board interactive whiteboard

In this chapter

Refer to these topics for information about troubleshooting your SMART Board X800
series interactive whiteboard.

Adjusting the projected image ............................................................. page 31

Resetting your interactive whiteboard.................................................. page 32

Troubleshooting tips ............................................ ... ... ... .... ... ... ... ... .... ... page 33

Troubleshooting using SMART Diagnostics ........................................ page 41

Where to find more information ........................................................... page 42

Contacting SMART Technical Support................................................ page 43

Transporting your interactive whiteboard............................................. page 43

Removing the pen tray......................................................................... page 44

Adjusting the projected image

If your projector isn’t installed in a fixed location, you can correct many image
problems by shifting your projector or adjusting its zoom lens.

NOTES

• Adjust the image size and shape based on your projector’s splash screen,

unless the splash screen image is much smaller than the computer’s
projected image. Before you adjust the projected image, set the computer’s
resolution and refresh rate (see page 13).

• Refer to your projector’s user’s guide for information on adjusting the

projected image.

32 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

Reset button

WHITEBOARD

Resetting your interactive whiteboard

If your interactive whiteboard behaves erra tically or becomes unresponsive, possibly
because of an electrostatic discharge, a power interruption or some other event, you
might be able to restore normal operation by resetting your interactive whiteboard.

Reset your interactive whiteboard by pressing the Reset button on the bottom of the
pen tray. The Reset button is recessed so that it can’t be triggered a ccident ally. Use a
long, narrow object, such as a ball-point pen, to press this button.

You can also reset the interactive whiteboard by disconnecting and then reconnecting
the power cable from the wall.

To start the SMART

Connection wizard

Using the Connection Wizard

You can resolve many troubleshooting issues using the SMART Connection Wizard
found in the SMART control panel.

1. Press the Help button on the pen tray.
The Help and Support for Your SMART Board Interactive Whiteboard window

opens.

2. Press Connection Wizard.
The SMART Connection Wizard opens.

TIP

Y o u can also access the SMAR T Connection Wizard by selecting the SMAR T
software icon in the Windows notification area or Mac Dock, selecting Control
Panel, and then selecting Connection Wizard.

3. Select SMART Board X800 series interactive whiteboard, and then press
Next.

4. Select the option that best describes the issue you’re encountering, and follow the
on-screen instructions to troubleshoot your interactive whiteboard.

33 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Troubleshooting tips

Try the troubleshooting tips in this table if the Ready light indicates that your
interactive whiteboard is operating normally, but you’re still encountering problems.

Symptom/observation Cause Solution

There is no image
projected on your
interactive whiteboard,
or a “No Input”
message appears.

The orientation screen
doesn’t appear when
you press the
Orientation button.

Your projector isn’t
receiving a video
signal.

Your computer is in
standby mode.

Your computer is off. Turn on or restart your computer.
The orientation

screen is appearing
on a different
display.

• Check the video cable
connections.

• Check that the correct video input
is selected on your projector.

• Make sure your projector is on
and that it’s connected to a power
source and your computer.

• If you’re using a laptop computer,
switch the external video
connection on. Refer to your
laptop’s user guide for more
information.

Move the mouse or touch any key
on your keyboard to bring your
computer out of standby mode.

Press the Orientation button again,
or press the SPACEBAR on your
keyboard until the Orientation
screen appears.

The projected image is
blurry, too large or
doesn’t completely fill
the whiteboard’s
interactive surface.

Your projector’s
position, zoom and
focus settings aren’t
adjusted.

Your computer’s
video resolution
settings don’t match
your projector’s
native resolution.

Adjust your projector’s position,
zoom and focus settings. Refer to
your projector’s manual for more
information.

Consult your projector’s manual for
the correct video resolution, and
then go to Windows Control Panel or
the Mac System Preferences to
change the video resolution to
match your projector.

34 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Symptom/observation Cause Solution

The SMART software
icon doesn’t appear in
the Windows
notification area or Mac
Dock.

Touch isn’t accurate.
The pointer doesn’t
appear directly below
your finger. When you
write on the interactive
surface, your writing
appears at a slight
distance from the pen.

SMART Board Tools
isn’t running.

SMART Product
Drivers isn’t
installed.

Your interactive
whiteboard isn’t
oriented properly.

Start SMART Board Tools.
For Windows computers, select

Start > All Programs > SMART
Technologies > SMART Product
Drivers > SMART Board Tools.

For Mac computers, select Finder >
Applications > SMART Product
Drivers > SMART Board Tools.

Install SMART Product Drivers on
your computer.

For details about installing SMART
Product Drivers, see page 12.

Orient your interactive whiteboard.
To start the orientation, press the

Orientation button on the pen tray
(see page 15).

If the Orientation screen doesn’t
appear, perform a calibration
procedure as described on page 14.

Digital ink doesn’t
appear on the
interactive whiteboard
or appears
intermittently.

Nothing happens when
you touch the
interactive whiteboard,
even though the
computer and projector
are on.

One of the pen color
buttons is flashing.

The interactive
whiteboard isn’t
calibrated properly.

A camera is
obscured.

The interactive
whiteboard is off.

You have selected
the lockable pen
option. See page 24
for information.

Use SMART Board Diagnostics to
confirm the issue, and then perform
a calibration procedure. See
page 41 for information.

Remove any object attached to the
interactive surface or resting in the
bottom bezel behind the pen tray.
Use SMART Board Diagnostics to
confirm the issue and then clear the
affected camera. See page 41 for
information.

Press the Power button on the
interactive whiteboard’s pen tray to
turn it on.

Press any pen tray color button to
exit the lockable pen option.

35 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

Symptom/observation Cause Solution

WHITEBOARD

Ink always appears on
the screen, even when
you touch the
interactive surface with
a finger or the palm of
your hand.

An error message
appears when you try to
calibrate your
interactive whiteboard.

A pen is missing
from the pen tray
and Touch
Recognition has
been disabled.

You have selected
the lockable pen
option. See page 24
for information.

A camera isn’t
properly connected
or isn’t functioning
correctly.

Place all the pen tray tools in their
slots and press the Help button on
the pen tray. Select Touch
Recognition Settings and ensure
the Enable Touch Recognition box
is selected.

Press any pen tray color button to
exit the lockable pen option.

Contact SMART Technical Support
(page 47).

Troubleshooting using the Ready light

You can troubleshoot your interactive whiteboard using the Ready light, together with
other observable symptoms and behaviors. Before you start troubleshooting, see
page 20 to locate the Ready light, and then familiarize yourself with its states during
normal operation.

The following flowchart directs you to the next stage in your troubleshooting proce ss.

Start

Yes

Yes

No

No

Yes

No

No

Yes

Is the Ready

light off?

Go to

Flowchart 2

Go to

Flowchart3

Go to

Flowchart 4

Go to

Flowchart 5

Contact your

next level of

support

Is the Ready

light red?

Is the Ready

light solid

green?

Is the Ready
light flashing

green?

36 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Flowchart 1: Getting started

Your interactive whiteboard isn’t
receiving power.

Your interactive whiteboard is receiving
power but isn’t communicating correctly
with your computer.

A flashing green Ready light might be
normal if you want touch-only operation
of your interactive whiteboard. If you
want to use the SMART Board tools or
the pen tray pens, go to Flowchart 4.

A solid green Ready light indicates
normal operation. To diag nose problem s
that might occur in other components of
your interactive whiteboard, see

Flowchart 5.

If the Ready light is flashing or steady
amber, the firmware might be updating.
Wait until it finishes.

If none of these descriptions applies to the Ready ligh t, co ntact your nex t leve l of
support.

Ready
light is

off

Yes

Yes

Yes

No

No

No

Yes

Go to

Flowchart 1

Contact your

next level of

support

Is the Ready

light on?

Press the Power

button on the

pen tray

Ensure that the power cable is

securely connected to the the

power connector in pen tray and

the wall

Is the Ready

light on?

Didthe pen

tray lights flash

and is the

Ready light on?

Reset the interactive

whiteboard

Power
receptacle

Audio
receptacle

37 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Flowchart 2: Diagnosing power issues

If the Ready light is off, the interactive whiteboard isn’t receiving power.

If the computer is in standby mode, the
Power button on the pen tray is off. Press
the Power button or touch the interactive
surface to wake up the computer.

To reset the interactive whiteboard, use a
long, narrow object, such as a ball-point
pen, to press the recessed Reset button
briefly (less than three seconds).
Alternatively, disconnect the power cable
from the wall, and connect it again.

When you reset the interactive whiteboard,
all the pen tray lights flash sequentially
twice, indicating successful communication
with the controller. If they flash
continuously, contact SMART Technical
Support.

Check that the power cable is connected to
the correct receptacle. The audio and
power receptacles are located beside each
other on the back of the pen tray.

Ready
light is

red

No

No

Yes

Yes

No

No

No

Yes

Yes

Contact your

next level of

support

Is the Ready

light red?

Doesthe USB

cable exceed

16' (5 m)?

Is the Ready

light red?

Yes

Is the Ready

light red?

Is the Ready

light red?

Check all cable

connections

Reset the interactive

whiteboard

Replace with a

shorter USB

cable

Disconnect and

connect the USB

cabletothecomputer

Go to

Flowchart 1

38 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Flowchart 3: Ready light red

A red Ready light indicates that your interactive whiteboard is receiving power but isn’t
communicating successfully with your computer. In most cases, pen tray lights don’t
turn on and the screen isn’t responsive to touch.

The interactive whiteboard is
connected to your computer with
a USB cable and to the wall
outlet with a power cable. You
can access these cables by
reaching under the pen tray.

If the Ready light changes from
green to red while your computer
is running, the computer can
become unresponsive. Restart
your computer.

To reset the interactive
whiteboard, use a long, narrow
object, such as a ball-point pen,
to press the recessed Reset
button briefly (less than three
seconds). Alternatively,
disconnect the power cable from
the wall, and connect it again.

Ready light

is flashing

green

No

No

Yes

Yes

Yes

Contact your

next level of

support

Is SMART

Product Drivers

installed?

Is the

SMART

Board service

running?

Is the Ready
light flashing

green?

Install SMART

Product Drivers

10.7 or later

No

No

Start SMART

Board

Service

Reinstall

SMART Product

Drivers

Go to

Flowchart 1

39 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Flowchart 4: Ready light is flashing green

This is the normal mouse mode state when SMART Product Drivers isn’t installed on
your computer . Th is mode mig ht be de sirab l e for o ccasional or guest user s who don’t
require the use of SMART Board Tools or pen tray functions.

Install SMART Product Drivers
from the disc or link included with
your interactive whiteboard, or
download it from smarttech.com/

downloads.

To determine whether the
SMART Board software service
is running, open the SMART
control panel and check the
message that appears at the
bottom. Start SMART Board
software service if it isn’t running.

To start SMART Board

Service

1. Press the SMART software icon in the Windows notification area or
Mac Dock, and then press Control Panel.

The SMART control panel opens.

2. Select About Software and Product Support > Tools > Diagnostics.
The SMART Board Diagnostics window opens.

3. In the Service menu, select Start.

Ready
light is

green

No

No

No

Yes

Yes

Yes

No

Contact your

next level of

support

Are there

obstructions on

the frame’s

reflective tape?

Are the

camera lens

covers
dusty?

OK

now?

Yes

No

OK

now?

OK

now?

No

Yes

OK

now?

Reset the interactive

whiteboard

Clean the

camera lens

covers

Calibrate the

cameras

Yes

Remove

obstructions

Go to

Flowchart 1

40 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Flowchart 5: Ready light is green

A solid green light indicates that the interactive whiteboard is wor king correctly.
However, if the pen tray tools don’t work as expected, or if the interactive whiteboard
isn’t sensitive to touch, use the following flowchart to troubleshoot your interactive
whiteboard. Use the SMART Board Diagnostics to further troubleshoot these issues
(next page).

If another user has reassigned
the pen, eraser or pen tray button
functions, the tools might not work
as expected. You can return them
to normal operation by using the
SMART control panel to change
SMART hardware settings.

Use a soft cloth to dust the
camera lens covers. Don’t use
compressed air to clean the
cameras or lens covers.

To reset the interactive
whiteboard, use a long, narrow
object, such as a ball-point pen,
to press the recessed Reset
button briefly (less than three
seconds). Alternatively,
disconnect the power cable from
the wall, and connect it again.

Calibrate the cameras to ensure
that they accurately track your
finger and the pens. To calibrate
the cameras, ensure your
projector’s image fills as much of
the interactive surface as
possible, and then select View >

SBX800/SBID8070i Bar >
Calibrate.

41 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

Normal camera
views

Image when a pen or other object
obscures the camera’s view

WHITEBOARD

Troubleshooting using SMART Board Diagnostics

If you touch the interactive whiteboard’s surface and nothing happens, or if there is no
digital ink or the ink appears in some locations and not in others, use SMART Board
Diagnostics to help identify and resolve these issues.

IMPORTANT

Do not change diagnostic settings unless asked to do so by SMART Technical
Support.

Checking the camera view

If nothing happens when you touch the interactive whiteboard’s surface, check to
make sure that nothing is obscuring one of the cameras’ views.

To check camera views 1. Press the SMART software icon in the Windows notification area or

Mac Dock, and then press Control Panel.
The SMART control panel opens.

2. Select About Software and Product Support > Tools > Diagnostics.
The SMART Board Diagnostics screen opens.

3. In the View menu, select SBX800/SBID8070i Bar.
The SBX800 group box appears in the SMART Board Diagnostics screen.

4. Press View.
The camera view screen appears.

5. Click Update to display the four cameras views. This may take a few moments.
If one of the camera’s views remains black, the camera is obstructed or can’t

locate the reflective surface on the interactive whiteboard’s inner frame.

6. Check the camera lens and ensure that nothing is obscuring the view and that
nothing is affixed to the interactive surface.

42 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

WHITEBOARD

Checking the interactive whiteboard’s calibration

If digital ink appears only in certain areas when you write on the interactive
whiteboard, or no ink appears, the interactive whiteboard could be incorrectly
calibrated. You can test the calibration using SMART Board Diagnostics.

To check the interactive

whiteboard’s calibration

1. Press the SMART software icon in the Windows notification area or
Mac Dock, and then press Control Panel.

The SMART control panel opens.

2. Select About Software and Product Support > Tools > Diagnostics.
The SMART Board Diagnostics screen opens.

3. In the View menu, select SBX800/SBID8070i Bar.
The SBX800 group box appears in the SMART Board Diagnostics screen.

4. Press Tracker.
The screen becomes white.

5. Move your finger around the interactive surface and watch the four pairs of
colored lines. If the lines don’t converge on a single point, this indicates that the
interactive whiteboard needs to be re-calibrated.

NOTE

If one or more of the lines doesn’t move or doesn’t appear, this indicates that
a camera is obstructed or isn’t working properly.

6. Press the ESC key to close the Tracker screen, and then press Calibration.

7. Perform a calibration procedure (see page 14).

Finding more information

The Help Center contains links to a wide range of information, including procedures,
concepts, help with applications, SMART software tool descriptions, troubleshooting
hints and more.

Access the Help Center by pressing the Help button on the pen tray. The Help button
also provides access to the orientation screen and SMART contact information. For
more information on the pen tray buttons, see page 22. Alternatively, you can access
the Help Center from the SMART software icon in the Windows notification area or
Mac Dock.

43 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

Serial number locations

Front view Rear view

WHITEBOARD

Contacting SMART Technical Support

SMART Technical Support welcomes your call. Before contacting SMART Technical
Support, make note of your SMART Board interactive whiteboard’s serial number, and
then note it in the inside cover of this manual (if you printed it).

To determine your

interactive whiteboard’s

serial number

You can find the serial number in two places: on the back of your SMART Board
interactive whiteboard, and on the bottom right-hand edge of your interactive
whiteboard’s frame (the side).

The serial number on your SMART Board interactive whiteboard always begins with
the letters SBX, followed by the interactive whiteboard’s model number, for example,
SBX880-xx-xxxxxx. The serial number can include numbers, letters and hyphens.

NOTE

Make sure you include all the numbers, letters an d hyphen s in your se rial number
when contacting technical support.

Transporting your interactive whiteboard

Save your original SMART Board interactive whiteboard packaging so that it’s
available if you need to transport your interactive whiteboard. When required, repack
your interactive whiteboard with as much of the original packaging as possible.
This packaging was designed with optimal shock and vibration protection.

If you prefer to use your own packaging materials, make sure that you adequately
protect your interactive whiteboard. Ship the unit in an upright position to deter
shippers from placing heavy objects on it.

44 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE

Plastic clips

WHITEBOARD

Removing the pen tray

It might be necessary to remove the pen tray when you transport or service your
interactive whiteboard.

WARNING

There are no user-serviceable parts inside the pen tray. Do not disassemble the
pen tray.

NOTE

You don’t need to wear ESD protection when performing the following procedure.

To remove the pen tray 1. Turn off your interactive whiteboard by disconnecting the power cable from the

wall and unplugging the USB cable from your computer.

2. Remove the pens and the eraser from the pen tray.

3. Reach under the pen tray and disconnect the USB cable.

4. If you secured the pen tray to its brackets using two security screws as described
on page 10, remove these screws.

5. If you secured the pen tray using a Kensington lock or similar device, unlock and
remove the lock.

6. Reach under the pen tray and pull down on the two large plastic clips. Because
the ends of these clips project slightly downwards, they’re easy to locate.

7. While applying downward pressure to the clips, gently slide the pen tray toward
you until you can access the cables attached to the back of the pen tray.

8. Carefully disconnect all cables before completely removing the pen tray from the
two L-shaped metal brackets.

Appendix A

Hardware environmental compliance

SMART Technologies supports global efforts to ensure that electronic equipment is
manufactured, sold and disposed of in a safe and environmentally friendly manner.

W aste Electrical and Electronic Equipment regulations (WEEE Directive)

Waste Electrical and Electronic Equipment regulations apply to all electrical and
electronic equipment sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMART
Technologies products, we strongly encourage you to properly recycle the electronic
product when it has reached end of its life. If you require further information, please
contact your authorized SMART reseller
which recycling agency to contact.

or SMART Technologies for information on

Restriction of Certain Hazardous Substances (RoHS Directive)

This product meets the requirements of the European Union’s Restriction of Certain
Hazardous Substances (RoHS) Directive 2002/95/EC.

Consequently, this product also complies with other regulations that have arisen in
various geographical areas, and that reference the Europea n Union’s RoHS directive.

Packaging

Many countries have regulations restricting the use of certain heavy metals in product
packaging. The packaging used by SMART Te chnologies to ship products complies
with applicable packaging laws.

46 | APPENDIX A – HARDWARE ENVIRONMENTAL COMPLIANCE

China’s Electronic Information Products regulations

China regulates products that are classified as EIP (Electronic Information Products).
SMART Technologies products fall under this classification and meet the
requirements for China’s EIP regulations.

U.S. Consumer Product Safety

Improvement Act

The United States has enacted the Consumer Product Safety Improvement Act which
limits the lead (Pb) content in products used by children. SMART Technologies is
committed to complying with this initiative.

Appendix B

Customer support

Online Information and Support

Visit www.smarttech.com/support to view and download user’s guides, how-to and
troubleshooting articles, software and more.

Training

Visit www.smarttech.com/trainingcenter for training materials and information about
our training services.

Technical Support

If you experience difficulty with your SMART product, please contact your local
reseller before contacting SMART Technical Support. Your local reseller can resolve
most issues without delay.

NOTE

To locate your local reseller, visit www.smarttech.com/where

All SMART products include online, telephone, fax and e-mail support:
Online www.smarttech.com/contactsupport

Telephone [phone] or

Toll Free 1.866.518.6791 (U.S./Canada)

(Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)
Fax [phone]
E-mail [e-mail]

.

Index

A

accessories

eraser, 5
pen tray pens, 5
power supply, 5
USB cable, 5
wall-mounting kit, 5

B

buttons

customizing, 22
flashing, 34
Help, 21
Keyboard, 22
orientation, 20
pen tray, 20
power, 20
Right-click, 22

D

diagonal, 2
documentation, 47
drivers, 3, 4, 11, 12
dual users, 3
durability, 3

E

environmental requirements, 7
eraser, 5

F

features, 2

G

gestures, 3, 24
guest laptop, 17

C

Cables

security, 10

cables

USB, 11
calibration, 14
calibration error, 35
cameras

calibrating, 14
cleaning, 30
components, 2
computer

resolution, 14
connecting a laptop, 17
connecting with USB, 11

H

Help button, 21
HID mode, 21

I

Ink Aware, 23
installation

cautions, 9
replacing a 500 or 600 series, 9
securing, 10
SMART Product Drivers, 12
wall-mounting, 9

50 | INDEX

interactive whiteboard

components, 2

L

laptop, 17
lights, meanings, 21
lock location, 10
Lockable pen option, 24, 34, 35

M

models, 2

O

object awareness, 24
online support, 47
orientation, 15
orientation button, 20

P

pen tray, 3

buttons, 20, 22

cleaning, 30

customizing buttons, 22

lights, 20

power module, 20

removal, 44
pens, 5
power button, 20
power supply, 5
projector

resolution, 14

Ready light,troubleshooting, 35
resolution settings, 14

S

safety tips, 29
security, 10
security screw location, 10
SMART Notebook, 3
SMART Product Drivers, 11, 12

on a laptop, 17
SMART Product Updater, 23
SMART Technical Support, 47
software, 3
software updates, 23
status light, 35
surface, 3

T

Technical Support, 47
touch, 3
training, 47
Troubleshooting

Flowcharts, 35
troubleshooting articles, 47
two users, 3

U

update software, 23
USB, 11
USB cable, 5
user’s guides, 47

R

Ready light button, 21
Ready light states, 21

W

wall-mounting kit, 5
weight, 8

Toll free 1.866.518.6791 (U.S./Canada)
or +1.403.228.5940
www.smarttech.com