Smart Technologies Sync 2010 User Manual

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SMART Sync™ 2010

User’s Guide

Windows® Operating Systems

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Getting Started 1

Starting SMART Sync 2 Connecting to Students 3 Transferring Students to Your Class 5 Working with Teacher IDs and Classes 5 Navigating the User Interface 6 Customizing the User Interface 10 Working with Thumbnails 11 Working with Groups 13 Exiting SMART Sync 15

Observing and Controlling Students 17

Observing the Class 17 Observing a Student’s Desktop 20 Controlling a Student’s Desktop 22 Writing Over a Desktop 24 Capturing an Image of a Student’s Desktop 25 Locking Student Desktops 26 Disconnecting Students 27 Shutting Down, Logging Off and Restarting Students’ Computers 29

Broadcasting and Communicating 31

Broadcasting 32 Sending an Announcement 36 Conducting a Poll 37 Sharing Media 37 Sharing a Web Page 40

Organizing Collaboration 43

Starting Collaborative Assignments 43 Completing Collaborative Assignments 44 Monitoring Collaborative Assignments 46 Viewing Completed Assignments 47

Answering Questions 49

Viewing and Answering Questions 49 Deleting a Question without Answering 50 Saving the Question History 51

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Clearing the Question History 51

Chatting 53

Chatting with Students 53 Saving the Chat History 55 Clearing the Chat History 55 Enabling and Disabling Student Chat 56

Sending and Receiving Files 59

Sending Files to Students 59 Receiving Files from a Student 61 Clearing Files from the File List 61

Controlling Access to Applications 63

Creating and Using Application Blocking Rules 63 Starting and Closing Applications 68

Controlling Access to the Internet 73

Blocking Internet Access 73 Creating and Using Internet Blocking Rules 74

Working with Other Teachers and Teacher Aides 79

Controlling Teacher Aides 79 Disconnecting Teacher Aides 80 Joining a Class as a Teacher Aide 80

Configuring SMART Sync Teacher 83

Setting the Language 84 Connecting to SMART Sync Class List Server 85 Setting the Lock-Out Message 87 Setting the Optimization Preferences 88 Setting the Control Preferences 89 Setting the Broadcast Preferences 90 Setting the Digital Ink’s Appearance 91 Setting the File Transfer Preferences 92 Setting a User Authentication Password 93 Setting the Advanced Preferences 94 Setting the Logging Preferences 99

Sending Feedback to SMART 101

Customer Support 103

Online Information and Support 103 Training 103 Technical Support 103 General Inquires 104

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Registration 104

Index 105

Chapter 1

Getting Started

Starting SMART Sync 2 Connecting to Students 3 Transferring Students to Your Class 5 Working with Teacher IDs and Classes 5 Navigating the User Interface 6

Views 7 Main Toolbar and Menus 8 Group Tabs 8 Students List 9

Customizing the User Interface 10

Showing or Hiding Toolbars 10 Setting the Selection Method 10

Working with Thumbnails 11

Rearranging Thumbnails 11 Resizing Thumbnails 12 Changing Thumbnail Information 12

Working with Groups 13

Changing the Type of Class 13 Creating, Editing and Deleting Groups 14

Exiting SMART Sync 15

With SMART Sync™ classroom management software, you can manage your

classroom and communicate with your students without leaving your computer.

SMART Sync lets you observe and control your students’ computers using the

Thumbnails view, which displays real-time images of your students’ computer desktops.

You can customize this view’s appearance. In addition to viewing the desktops, you can

capture snapshots of students’ screens, take control of students’ desktops, temporarily

lock students’ computers, remotely shut down students’ computers, block Internet

access and block the use of specific applications.

You can also use SMART Sync to communicate with your entire class, a group of

students or an individual student. You can broadcast your desktop, conduct polls, send

| C H A P T E R 1 – G E T T I N G S T A R T E D

messages to students and receive replies, send files to your students, organize student

collaboration and more.

If you’re using SMART Sync with a SMART Board™ interactive whiteboard, you can

write notes using a pen tray pen and your students will see your notes on their desktops.

If you’re working at a computer, you can write notes using the tools in SMART Sync.

Starting SMART Sync

When you first start SMART Sync, you create a teacher ID and class. Students can then

connect to the class (see Connecting to Students on next page).

Every class is unique. The only similarity between two classes may be the room in

which they’re taught. Everything else may be different, including the students, the

seating plan and more.

Teachers and classes can be administered, which means they’re centrally defined in a

SMART School file (see Connecting to SMART Sync Class List Server on page 85), or

non-administered, which means they’re defined in your computer's installation of

SMART Sync.

l If you select a non-administered class when you start SMART Sync, you can

save changes to your class at any time.

l If you select an administered class, you can’t save changes to the original file, but

you can save it with a new name.

N O T E

(Administered) appears beside administered classes in the Welcome to SMART

Sync dialog box.

To create a new teacher ID 1. Double-click the SMART Sync Teacher 2010 icon on your desktop.

The SMART Sync window and the Welcome to SMART Sync dialog box appear.

2. Type the teacher ID in the Teacher box.

N O T E

The teacher ID can’t contain the following characters: \ / : * ? < > | "

3. Click OK.

A message appears, asking if you want to create a new teacher ID.

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4. Click Yes.

SMART Sync displays the Thumbnails view and the All Computers tab.

5. Connect to students (see Connecting to Students below), and then save the class

(see Working with Teacher IDs and Classes on page 5).

To select an existing

teacher ID

1. Double-click the SMART Sync Teacher 2010 icon on your desktop.

The SMART Sync window and the Welcome to SMART Sync dialog box appears.

2. Select a teacher ID from the Teacher drop-down list.

3. Select an existing class in the Class list.

Select New Class in the Class list to create a new class.

4. Click OK.

SMART Sync displays the Thumbnails view and the All Computers tab.

5. Connect to students (see Connecting to Students below).

If you created a new class in step 3, save it (see Working with Teacher IDs and

Classes on page 5).

Connecting to Students

You or your system administrator can install SMART Sync Student on students’

computers in one of two modes:

Mode Description

Visible The user interface is visible to students.

Hidden The user interface is hidden from students.

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You or your system administrator then selects a connection option depending on the

chosen mode:

Connection Option Description Visible

Mode

Allows the student to select from a list of available teachers

Students must manually connect to the correct teacher ID.

T I P

Yes No

If teacher discovery is available, students can view the IDs of teachers currently logged on to SMART Sync Teacher in a drop-down list (see page

85).

Automatically connects with this

Students automatically connect to a teacherID.

Yes Yes

Teacher ID

Automatically connects with this hostname or IP address

Students automatically connect to a teacher through the host name or IP address. (Host names and IPaddresses identify

Yes Yes

computers on a network.)

Uses this Class List Server hostname or IP address

You connect to your students based on the information in a SMART School file (see

Yes Yes

Connecting to SMART Sync Class List Server on page 85).

For information on creating and maintaining SMART School files, see document 144150.

Hidden Mode

N O T E

l If a student with a version of SMART Sync Student that is incompatible

with your version of SMART Sync Teacher attempts to connect to your

class, warning messages appear on the student’s screen and your screen.

l In Hidden mode, students can’t ask questions, initiate chat, send files or

complete other tasks requiring the SMART Sync Student user interface.

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Transferring Students to Your Class

If you connect to students through SMART Sync Class List Server, you can transfer

students connected to other teachers’ classes to your class.

N O T E

This feature is only available if you use SMART Sync Class List Server and if

one or more other teachers currently have a class running on SMART Sync Class

List Server.

To transfer students to

your class

1. Select Connection > Get Missing Students from Other Teachers.

The SMART Sync – Class List Connection dialog box appears. This dialog box

shows all students connected to other teachers through SMART Sync Class List

Server and the teachers they’re connected to.

2. Select the check boxes of the students you want to transfer to your class.

T I P

You can select all students in the list by clicking Select All.

3. Click Transfer.

SMART Sync transfers the selected students to your class.

Working with Teacher IDs and Classes

You can change to a different teacher ID or select another class at any time, and the

customized profile loads automatically.

If additional students join your class or you reorganize your groups, you may want to

save the current class.

To change the teacher ID

or class

1. Select File > Change Teacher or Class.

The Teacher and Class Selection dialog box appears, displaying your current

teacher ID.

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2. Select the teacher ID you want from the list.

Clear the current teacher ID and enter another one.

3. Select the class you want.

4. Click OK.

The SMART Sync title bar changes to reflect the teacher ID and class.

Students connected to the previous teacher ID receive a message asking them if

they want to switch to the new teacher ID. They must click Yes to connect to the

new teacher ID.

To save a

non-administered class

To save an administered

class or to save a class

with a new name

Select File > Save Class.

1. Select File > Save Class As.

A dialog box appears.

2. Type a new class name, and then click Save.

Navigating the User Interface

The SMART Sync user interface consists of four components:

l Views

l Main toolbar and menu

l Group tabs

l Students list

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Views

Each view contains a subset of the features in SMART Sync:

View Description

Thumbnails When you start SMART Sync, you see thumbnails (miniature

images) of the connected students’ desktops. These thumbnails change in real time (though slightly delayed) with every instance of student input. You can customize the appearance of the Thumbnails view by editing thumbnail names, changing thumbnail sizes and rearranging the thumbnails.

In the Thumbnails view, you can:

Observe the class

Observe and take control of a student’s desktop

Broadcast your desktop

Broadcast a student’s desktop

Capture an image of a student’s desktop

Share media files

Share a web page

Shut down, log off or restart a student’s computer

Collaboration Using the Collaboration view, you can organize and monitor

collaborative assignments. You can separate your class into groups of two or three, distribute an assignment for them to complete as a group and view their progress.

Questions Using the Questions view, you can view, respond to and save your

students’ questions.

Chat Using SMART Sync, you can chat with your whole class, a specific

group or selected students. The Chat view displays all the chat messages, including messages between students.

In the Chat view, you can:

Chat with the entire class or selected groups

Control student chat

Save the current chat session as a text file

Clear the chat history

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View Description

File Transfer Using the File Transfer view, you can send files to your class, to a

group or to selected students and receive files from them. The view is divided into Sent Files, which lists the files you’ve sent to students, and Received Files, which lists the files you’ve received from students.

In the File Transfer view, you can also:

Cancel a file transfer

Open a sent file

Open a received file

Clear a file from the list

Applications Using the Applications view, you can block applications on your

students’ computers, giving you complete control over the applications your students can use. You can also remotely start and close applications on your students’ computers.

Internet Using the Internet view, you can block students from using specified

websites and pages.

N O T E

In all views, you can lock student desktops, block Internet access, send an

announcement and conduct a poll.

Main Toolbar and Menus

Although you can access some buttons and menu options in any view, some buttons

and menu options are specific to a particular view. For example, the

Shut Down button appears only in the Thumbnails view.

When you select a view, the toolbar buttons and menu options change to the buttons and

options appropriate for that view.

Group Tabs

If you want to interact with some students but not with the entire class, you can create

groups. Each time you create a group, SMART Sync creates a tab for the new group

(see Working with Groups on page 13).

Depending on your viewing options, the main tab is named All Computers or

All Students.

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Students List

The students list appears on the right side of the interface when you’re in the Questions,

Chat, File Transfer, Applications or Internet view.

N O T E

The Thumbnails view and the Collaboration view don’t include the students list.

You can get the same information from the students’ thumbnails.

The students list includes:

l All the currently connected students (if you’re viewing the All Students or All

Computers tab).

l All the currently connected students in a group (if you’re viewing a group’s tab).

When you select one or more students in the students list, you can interact with the

selected students using SMART Sync features, including locking students’ desktops,

broadcasting, chatting, sending and receiving files, conducting polls and more.

The symbol next to each student’s name indicates the student’s status. The symbols

appear below in order of most important status (Disconnected) to the least important

(Connected).

Symbol Status Description

Disconnected The student is disconnected.

Locked Out The student is locked out.

Vote The student has yet to respond to a vote.

Vote Yes The student has responded affirmatively to a

vote.

Vote No The student has responded negatively to a vote.

Question The student has asked a question.

Chat The student has received a new chat message.

Application Block The student is blocked from using one or more

applications.

Internet Block The student is blocked from using the Internet.

Connected The student is connected.

When more than one status applies to a student, the most important symbol appears.

For example, if a student is both connected and locked out, the Locked Out symbol

displays beside the student’s name.

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Customizing the User Interface

You can customize SMART Sync’s user interface following the instructions in this

section.

Showing or Hiding Toolbars

You can show or hide the toolbars to customize the SMART Sync interface.

To show or hide the

main toolbar

To show or hide the

Views icons

Select View > Toolbars > Main.

Select View > Toolbars > View.

Setting the Selection Method

You can change SMART Sync’s selection method to suit your preferences. The two

available methods are Standard and Sticky.

In Standard selection:

l If you click two items, you select only the second item.

l If you hold the CTRL key and click two items, you select both items.

l If you hold the SHIFT key and click two items, you select both items and every

item between the two.

In Sticky selection:

l If you click two items, you select both items.

l If you click a selected item, you clear the selection.

l Holding the CTRL or SHIFT keys has no effect.

T I P

If you’re using a SMART Board interactive whiteboard, it’s easier to select and

clear selections using the Sticky selection method.

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To set the selection

method to Standard

To set the selection

method to Sticky

Select Options > Selection Types > Standard Selection.

Select Options > Selection Types > Sticky Selection.

Working with Thumbnails

You can rearrange, resize and change the information of the thumbnails in the

Thumbnails view.

Rearranging Thumbnails

By default, the student thumbnails are arranged alphabetically in the Thumbnails view.

However, you can rearrange the thumbnails in any way you like. For example, you can

rearrange them to reflect the room’s seating plan for all students or groups.

To rearrange thumbnails

in a customized order

To rearrange thumbnails

alphabetically

Click Thumbnails .

The Thumbnails view appears.

2. Click All Computers or All Students to rearrange the thumbnails for the class.

Click a group’s tab to rearrange the thumbnails for the group.

3. Make sure View > Thumbnail Arrangement > Align to Grid isn’t selected, and

then click and drag the thumbnails vertically or horizontally.

N O T E

If a new student joins the class or group, that student’s thumbnail appears

at the end of the thumbnail arrangement.

Click Thumbnails .

The Thumbnails view appears.

2. Click All Computers or All Students to rearrange the thumbnails for the class.

Click a group’s tab to rearrange the thumbnails for the group.

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3. Select View > Thumbnail Arrangement > Alphabetical Ordering.

The thumbnails are rearranged in alphabetical order starting at the upper left

corner.

N O T E

If a new student joins the class or group, that student’s thumbnail appears

in alphabetical order in the thumbnail arrangement.

Resizing Thumbnails

There are advantages and disadvantages to increasing the size of the thumbnails. If you

make them larger, it’s easier to see details, but you have to scroll to view some of the

thumbnails. If you make them smaller, you can view more of them without having to

scroll, but it’s difficult to see details.

To resize thumbnails 1.

2. Select View > Thumbnail Size, and then select one of the following options:

Changing Thumbnail Information

When you’re monitoring a class or group in the Thumbnails view, you can display the

student’s logon ID, student ID or name below each thumbnail.

Click Thumbnails .

The Thumbnails view appears.

Very Large (two thumbnails wide)

Large (three thumbnails wide)

Medium (four thumbnails wide)

Small (five thumbnails wide)

Very Small (six thumbnails wide)

Best Fit (automatically adjusts the thumbnail display to the best

arrangement)

The Collaboration view also displays this information.

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To change thumbnail

information

Click Thumbnails .

The Thumbnails view appears.

2. Select View > Thumbnail Name/Description.

3. Select Logon ID, Student ID or Student Name.

Working with Groups

If you want to interact with some students but not the entire class, you can create

groups.

When you create a group, SMART Sync creates a tab for the group. Depending on your

viewing options, the default group tab is named All Computers or All Students.

When you select a group’s tab, you can interact with the members of that group. For

example, you can lock the group’s desktops, broadcast your desktop to the group, chat

with the group, send a file to the group, conduct a poll of the group and more.

To change from a lab

to a class

To change from a class

to a lab

By creating groups, you can tailor specific actions to a certain section of the class. For

example, you can create a group made up of students who are easily distracted, and

then monitor the computer screens of that group.

You can also edit the members of existing groups and delete groups that you no longer

need.

Changing the Type of Class

Depending on your viewing options, the default group tab is named All Computers or All

Students. The All Computers group includes every computer in your lab and names the

thumbnails using the computer name. The All Students group includes every student in

your class and names the thumbnails using the student ID.

Select View > View Class As > Student Class List.

Select View > View Class As > Computer Lab.

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Creating, Editing and Deleting Groups

To create a group

1. Select Edit > Add Group.

The New Group dialog box appears.

2. Type a name for the group in the Group name box.

3. Optionally, select the Allow students to join this group on their own check

box to allow students to join or leave this group.

N O T E

If you don’t select this check box, only you can add or remove students

from the group.

4. Click OK.

The group appears as a new tab in the main SMART Sync window.

To edit a group 1. Select the group’s tab.

2. Select Edit > Modify Group.

The Edit New Group dialog box appears.

3. Optionally, change the name of the group in the Name box.

4. Optionally, add students to or remove them from the group:

To add a student, select the student’s name in the Students list, and then

click Add.

To remove a student, select the student’s name in the Group Members list,

and then click Remove.

5. Optionally, select the Allow students to join this group on their own check

box to allow students to join or leave this group.

N O T E

If you don’t select this check box, only you can add or remove students

from the group.

6. Click OK.

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To delete a group

To interact with a group or

all students

1. Select the group’s tab.

2. Select Edit > Remove Group.

A warning message appears.

3. Click Yes.

Click a group’s tab to interact with the group.

Click the All Computers or All Students tab to interact with all students.

Exiting SMART Sync

Before you exit SMART Sync, consider the following:

l If you exit while a file transfer is in progress, the file transfer is canceled.

l If you want to continue to use SMART Sync but you want to change to a different

teacher ID, you don’t need to exit SMART Sync.

To exit SMART Sync Select File > Exit.

Chapter 2

Observing and Controlling Students

Disconnecting Students 27 Controlling Student Disconnection 28

Shutting Down, Logging Off and Restarting Students’ Computers 29

You can view a window or full screen image of a student’s desktop, take sole control of a

student’s desktop or share control with the student. You can also observe and control

your entire class using locks, shutdowns and more.

Observing the Class

You can view images of your students’ screens using the Thumbnails view, enabling you

to determine at a glance whether everyone is focused on the assigned task.

When you’re observing a class or group you can:

l Lock student desktops (see page 26)

l Block student access to the Internet (see page 73)

l Conduct a poll (see page 37)

l View and answer your students’ questions (see page 49)

l Broadcast your desktop (see page 32)

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l Share media files (see page 37)

l Shut down, log off or restart student computers (see page 29)

To observe the class 1.

Click Thumbnails .

The Thumbnails view appears.

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2. Click All Computers or All Students to monitor all students.

Click a group’s tab to monitor only students in the group.

The Thumbnails view displays the thumbnails of the class or the selected group.

The symbol in the top left corner of each thumbnail indicates the student’s status.

When more than one status applies to a student, the symbol with the greatest

importance is displayed. For example, if a student is both blocked from using the

Internet and locked out, the Locked Out symbol is displayed. The symbols appear

below in order of most important (Locked Out) to least important

(Active Application).

Symbol Status Description

Locked Out The student is locked out.

Vote The student has yet to respond to a vote.

Vote Yes The student has responded affirmatively to

a vote.

Vote No The student has responded negatively to a

vote.

Question The student has asked a question.

Chat The student has received a new chat

message.

Application Block The student is blocked from using one or

more applications.

Internet Block The student is blocked from using the

Internet.

Active Application If none of the situations above are true,

then the icon for the student’s active application is displayed as a symbol. For example, if the student is using Microsoft® Word, then the Microsoft Word icon is displayed.

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The Thumbnails view displays all thumbnails in a 4:3 ratio to make it easier for you

to view and organize the thumbnails. If necessary, this view also adds borders to

the image to ensure the thumbnail isn’t distorted by a change in ratio.

Observing a Student’s Desktop

You can view a student’s desktop in Window mode (the student’s desktop appears in a

resizable window, with the Thumbnails view open at the same time) or Full Screen mode

(the student’s desktop fills your screen). Window mode lets you switch between the live

image of your student’s desktop and the other parts of SMART Sync, such as the Chat,

Quiz and File Transfer views.

When you’re monitoring an individual student, you can also take control of the student’s

desktop, broadcast the student’s desktop to the class, capture an image of the student’s

desktop and write notes over the student’s desktop.

N O T E

If a student’s computer disconnects from your computer while you’re observing

the student’s desktop, “No Response” appears over the thumbnail. When the

student’s computer reconnects, the message disappears and you can resume

observing the desktop.

T I P

If a student uses dual monitors, you can view both displays. Either scroll to see

an individual display or scale the displays to view them both in one window.

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To view a student’s

desktop in Window mode

Click Thumbnails .

The Thumbnails view appears.

2. Double-click the student’s thumbnail.

The student’s desktop appears in Window mode.

N O T E

While viewing the student’s desktop in Window mode, you can:

Click Control to take control of the student’s desktop (see page

22).

Click Broadcast to broadcast the student’s desktop (see page

33).

Click Capture to capture an image of the student’s desktop (see page 25).

Click Pen to write on the student’s desktop (see page 24).

Click Stop to stop viewing the student’s desktop.

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To view a student’s

desktop in Full Screen

mode

Click Thumbnails .

The Thumbnails view appears.

2. Double-click the student’s thumbnail.

The student’s desktop appears in Window mode.

Click Full Screen .

The student’s desktop appears in Full Screen mode with a toolbar.

N O T E

While viewing the student’s desktop in Full Screen mode, you can:

Select Menu > Control to take control of the student’s desktop (see

page 22).

Select Menu >Broadcast to broadcast the student’s desktop (see

page 33).

Select Menu >Capture to capture an image of the student’s

desktop (see page 25).

Click Pen to write on the student’s desktop (see page 24).

4. Select Menu > Stop Observing to stop viewing the student’s desktop.

Select Menu > View in Window Mode to continue viewing the student’s

desktop, but in Window mode.

Controlling a Student’s Desktop

When you’re observing a student, you can take sole control or share control of the

student’s desktop. Any changes you make when you take sole control of the student’s

desktop are visible to the student in real time.

N O T E

If a student’s computer disconnects from your computer while you’re controlling

the student’s desktop, “No Response” appears over the thumbnail. When the

student’s computer reconnects, the message disappears and you can resume

controlling the desktop.

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To control a student’s

desktop in Window mode

Click Thumbnails .

The Thumbnails view appears.

Select the student’s thumbnail, and then click Control .

The student’s desktop appears in Window mode.

N O T E

While controlling the student’s desktop in Window mode, you can:

Click Observe to stop controlling the student’s desktop but continue viewing it (see page 20).

Click Broadcast to broadcast the student’s desktop (see page

33).

Click Capture to capture an image of the student’s desktop (see page 25).

Click Pen to write on the student’s desktop (see page 24).

Click Stop to stop controlling the student’s desktop.

To control a student’s

desktop in Full Screen

mode

Click Thumbnails .

The Thumbnails view appears.

Select the student’s thumbnail, and then click Control .

The student’s desktop appears in Window mode.

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Click Full Screen .

The student’s desktop appears in Full Screen mode with a toolbar.

N O T E

While controlling the student’s desktop in Full Screen mode, you can:

Select Menu > Observe to stop controlling the student’s desktop,

but to continue viewing it (see page 20).

Select Menu >Broadcast to broadcast the student’s desktop (see

page 33).

Select Menu >Capture to capture an image of the student’s

desktop (see page 25).

Click Pen to write on the student’s desktop (see page 24).

4. Select Menu > Stop Controlling to stop controlling the student’s desktop.

Select Menu > View in Window Mode to continue controlling the student’s

desktop, but in Window mode.

Writing Over a Desktop

If you’re observing or controlling a student’s desktop, you can write over that student’s

desktop. Your notes are visible only on that student’s desktop.

l If you’re working on a SMART Board interactive whiteboard, you can write notes

using a pen tray pen.

You can change the appearance of the digital ink using the options in Floating

Tools.

l If you’re working at your computer, you can write notes using the toolbar.

You can change the digital ink’s width, color and transparency in SMART Sync’s

preferences.

The digital ink is temporary and the underlying application is unaffected by your notes. If

you want to save your notes, capture the screen before you clear the digital ink.

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To write over a student’s

desktop using an

interactive whiteboard

To write over a student’s

desktop using the toolbar

1. Observe or take control of a student’s desktop (see Observing a Student’s

Desktop on page 20 or Controlling a Student’s Desktop on page 22).

2. Pick up a pen tray pen and write on the interactive whiteboard.

3. Put the pen tray pen back in its slot when you’re finished.

When you next make contact with the interactive whiteboard, your notes

disappear.

1. Observe or take control of a student’s desktop (see Observing a Student’s

Desktop on page 20 or Controlling a Student’s Desktop on page 22).

Click Pen .

3. Click and drag your mouse across your desktop to write in digital ink.

Click Select when you’re finished.

Your notes disappear.

To capture an image of a

student’s desktop

Capturing an Image of a Student’s Desktop

When you’re observing a student, you can capture an image of the student’s desktop and

save it as a graphics file for your records.

Click Thumbnails .

The Thumbnails view appears.

2. Select the thumbnail of the student whose desktop you want to capture.

Click Capture .

The Save As dialog box appears.

4. Type a new name for the file in the File name box if you don’t want to use the

default file name.

N O T E

The default file name contains the student’s name, followed by the date

and the time of the screen capture.

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5. Select a new graphics file type in the Save as type drop-down list if you don’t want

to use the default graphics file type.

N O T E

The default graphics file type is JPEG.

6. Browse to the folder where you want to save the file if you don’t want to save it in

the default folder.

N O T E

The default folder is My Documents in the Windows® XP and Windows 7

operating systems or Documents in the Windows Vista® operating

system.

7. Click Save.

To view the screen capture 1. Browse to the folder where you saved the graphics file.

2. Double-click the graphics file.

Locking Student Desktops

You can get the attention of your class, a group or an individual student by temporarily

locking their mouse devices, keyboards and desktops and presenting them with a simple

message.

The default message is “Eyes to the front, please.” However, you can customize this

message (see Setting the Lock-Out Message on page 87).

When you lock students’ computers, you don’t delete any of their work. When you

remove the lock, the students’ desktop views and control are completely restored.

N O T E

If a student’s computer disconnects from your computer while the student’s

desktop is locked, “No Response” appears over the thumbnail. When the

student’s computer reconnects, the message disappears and the student’s

desktop is locked again.

To lock student desktops 1.

Click Thumbnails .

The Thumbnails view appears.

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2. Click All Computers or All Students to lock all students’ desktops.

Click a group’s tab to lock only the desktops of students in the group.

Select a student’s thumbnail to lock only the desktop of that student.

Click Lock .

A lock symbol appears over the locked desktops in the Thumbnails view. Lock

symbols also appear in locked students thumbnails.

The lock-out message appears on the selected students’ desktops.

N O T E

To cancel the lock, click Lock .

Disconnecting Students

At the end of a class, some students may leave without disconnecting from SMART

Sync. You can remotely disconnect a student, and you can also control the student’s

ability to disconnect. For example, you can prevent students from logging out or avoiding

your surveillance.

Disconnecting Students

You remotely disconnect students in the Thumbnails view.

To disconnect a student 1.

2. Select the thumbnail of the student you want to disconnect.

3. Select Connection > Disconnect Students.

Click Thumbnails .

The Thumbnails view appears.

A message appears asking you for confirmation.

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4. Click Yes.

SMART Sync disconnects the student’s computer from SMART Sync Teacher

and a No Response message appears over the student’s thumbnail.

N O T E S

If you connected to students using a class list, you can also

disconnect a student, reconnect a student or remove the thumbnail.

To disconnect a student, right-click his or her thumbnail, and

then select Disconnect.

To reconnect a student, right-click his or her thumbnail, and

then select Reconnect.

To remove a thumbnail from the Thumbnails view, right-click

the thumbnail, and then select Remove. This doesn’t remove

the student from a group or the class, but does help to tidy the

view.

To disable student

disconnection

To enable student

disconnection

Depending upon how the class was created, you may be able to

refresh the screen by selecting View > Refresh, or by pressing F5.

Controlling Student Disconnection

You can control a student’s ability to disconnect. For example, you can prevent students

from logging out or avoiding your surveillance.

If a student clicks the SMART Sync icon in the notification area and you’ve removed the

ability to disconnect, the student:

l Can’t select Exit

l Can select Connect, but can’t connect to a different teacher in the Connect to

Teacher dialog box

Select Options > Allow Students to Disconnect.

When a student disconnects from SMART Sync, a No Response message appears

over the student’s thumbnail.

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Shutting Down, Logging Off and Restarting Students’ Computers

Students may leave their computers in a variety of states at the end of the day. Some

students may log off and shut down, and others may leave their applications running.

You can remotely shut down, log off or restart the computers of your entire class, a group

or a selected student.

C A U T I O N

Shutting down, logging off or restarting a computer can result in the loss of

unsaved data. Advise students to save their work before you perform any of

these actions.

To shut down, log off or

restart students’

computers

Click Thumbnails .

The Thumbnails view appears.

2. Click All Computers or All Students to shut down, log off or restart all students’

computers.

Click a group’s tab to shut down, log off or restart the computers of only students

in the group.

Select a student’s thumbnail to shut down, log off or restart that student’s

computer.

Click Shut Down .

The Shut Down Students dialog box appears.

4. Select Shut down from the drop-down list.

Select Log off from the drop-down list.

Select Restart from the drop-down list.

5. Click OK.

Chapter 3

Broadcasting and Communicating

Broadcasting 32

Broadcasting Your Desktop 32 Broadcasting a Student’s Desktop 33 Giving Control to a Student During a Broadcast 34

Writing Over a Broadcast 35 Sending an Announcement 36 Conducting a Poll 37 Sharing Media 37

Sharing a Media File 38

Playing the Media File 39 Sharing a Web Page 40

SMART Sync makes it easy for you to interact with your students. Whether you need to

communicate with the entire class, a group or an individual student, you can use a

variety of methods:

l Broadcast your desktop

l Broadcast a student’s desktop

l Pass control of a broadcast to a student

l Write notes over a student’s desktop

l Send an announcement

l Conduct a poll

l Share media

l Share a web page

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Broadcasting

You can broadcast your desktop to the entire class or to a group. You can also broadcast

a student’s desktop or give control of the broadcast to a student.

N O T E

If you want to broadcast video or media files, disable the mirror driver in the

advanced preferences (see Setting the Advanced Preferences on page 95) or

click the Show Media button (see Sharing Media on page 37).

Broadcasting Your Desktop

You can broadcast your desktop to the entire class or select students in either Full

Screen or Window mode. In Full Screen mode, your broadcast fills the students’

screens, and they can’t view or use other applications during the broadcast. In Window

mode, your desktop appears in a window on the students’ desktops and they can switch

between this window and other applications.

To broadcast your desktop 1.

2. Click All Computers or All Students to broadcast to all students.

Click Thumbnails .

The Thumbnails view appears.

Click a group’s tab to broadcast to only students in the group.

Select students’ thumbnails to broadcast to only those students.

Click Broadcast .

A message appears, asking if you want to broadcast your desktop.

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4. Click Yes.

Your desktop appears on the selected students’ computers. The My Desktop

toolbar appears on your computer.

N O T E S

Your desktop is surrounded by a blue border for the duration of the

broadcast.

If you’re broadcasting from a SMART Board interactive whiteboard,

you can write using a pen tray pen and your notes appear on the

students’ desktops. You can also write over the students’ desktops

using the My Desktop toolbar (see Writing Over a Broadcast on page

35).

5. Select Menu > Stop Broadcasting when you’re finished.

To broadcast a student’s

desktop

Broadcasting a Student’s Desktop

You can broadcast a student’s desktop to the entire class or to a group. You can take

control of the student’s mouse and keyboard, share control with the student or let the

student keep control.

You can broadcast in either Full Screen or Window mode. In Full Screen mode, your

broadcast fills the students’ screens, and they can’t view or use other applications during

the broadcast. In Window mode, your desktop appears in a window on the students’

desktops and they can switch between this window and other applications.

Click Thumbnails .

The Thumbnails view appears.

2. Select the thumbnail of the student whose desktop you want to broadcast.

Click Broadcast .

A message appears, asking to broadcast the selected desktop.

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4. Click Yes.

The student’s desktop appears on your computer and the other students’

computers.

N O T E

The student’s desktop is surrounded by a blue border for the duration

of the broadcast.

While broadcasting the student’s desktop, you can:

Click Observe to stop the broadcast, but continue to view the student’s desktop (see page 20).

Click Control to stop the broadcast and take control of the student’s desktop (see page 22).

Click Capture to capture an image of the student’s desktop (see page 25).

To give control to a

student during a broadcast

Click Pen to write on the student’s desktop (see page 35).

Click Stop when you’re finished.

Giving Control to a Student During a Broadcast

You can give temporary control of your desktop to a student during the broadcast.

1. Broadcast your desktop or a student’s desktop (see Broadcasting Your Desktop

on page 32 or Broadcasting a Student’s Desktop on previous page).

The desktop appears on the students’ monitors and the My Desktop toolbar

appears on your desktop.

2. Select Menu > Pass the Chalk.

The Pass the Chalk to dialog box appears. The alphabetical list of students

includes every student who’s receiving your broadcast.

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3. Select a student, type a message, and then click Pass the Chalk.

Your message appears on the student’s screen. When the student clicks OK, he

or she has control of your desktop. The desktop’s border changes from blue to red.

N O T E

If you give control to one of your students, you can still use your mouse

and keyboard. If both you and the student use the mouse or keyboard at

the same time, your actions take precedence over the student’s.

In addition, if you broadcast a student’s computer and the student’s

computer is running the Windows Vista operating system, the student

whose display is being broadcasted always shares control, regardless of

your broadcast preferences.

4. Select Menu > End Pass the Chalk.

5. Select Menu > Stop Broadcasting.

To write over a broadcast

using an interactive

whiteboard

Writing Over a Broadcast

During a broadcast, you can write over your desktop and the digital ink is displayed on

the desktops of everyone receiving your broadcast. This is a good way to direct your

students’ attention and make helpful notes for them.

l If you’re working on a SMART Board interactive whiteboard, you can write notes

using a pen tray pen. You can change the appearance of the digital ink using the

options in Floating Tools.

l If you’re working at your desktop, you can write notes using the My Desktop

toolbar. You can change the digital ink’s width, color and transparency in SMART

Sync’s preferences.

1. Broadcast your desktop or a student’s desktop (see Broadcasting Your Desktop

on page 32 or Broadcasting a Student’s Desktop on page 33).

2. Pick up a pen tray pen and write on the interactive whiteboard.

3. Put the pen tray pen back in its slot when you’re finished.

When you next make contact with the interactive whiteboard, your notes

disappear.

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To write over a broadcast

using the My Desktop

toolbar

1. Broadcast your desktop or a student’s desktop (see Broadcasting Your Desktop

on page 32 or Broadcasting a Student’s Desktop on page 33).

Click Pen on the My Desktop toolbar.

3. Click and drag your mouse across your desktop to write in digital ink.

Click Select when you’re finished.

Your notes disappear.

Sending an Announcement

You can send an announcement to your whole class or a specific group.

N O T E

Alternatively, you can chat with your whole class or a specific group (see

Chatting on page 53).

To send an announcement

1. Click All Computers or All Students to send the announcement to all students.

Click a group’s tab to send the announcement to only students in the group.

Select students’ names in the students list to send the announcement to only

those students.

Click Announce .

The Announce dialog box appears.

3. Type a message in the Announcement box, and then click OK.

Your message appears on the students’ screens.

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Conducting a Poll

You can send a Yes/No question to your class or a group for them to vote on. SMART

Sync tallies the responses and displays the result of the vote at the bottom of the

window.

To conduct a poll 1. Click All Computers or All Students to conduct a poll of all students.

Click a group’s tab to conduct a poll of only students in the group.

Click Vote .

The Vote dialog box appears.

3. Type the question.

4. Click OK.

A Quick Response for Vote dialog box appears on each student’s computer.

Students select Yes or No, and then click Submit.

A response symbol appears over each thumbnail in the Thumbnails view of

SMART Sync Teacher. The three response symbols are as follows:

Student has yet to respond

Student voted Yes

Student voted No

N O T E

The same symbols appear beside the students’ names in the students list.

The result of the poll appears at the bottom of SMART Sync Teacher.

Click Vote , and then click Yes to clear the votes when you’re finished.

Sharing Media

You can play media files on your computer and broadcast them to the entire class, a

group, or an individual student.

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I M P O R T A N T

Do not share media and send files at the same time.

N O T E S

l If you want to share media files, disable the mirror driver (see Setting the

Advanced Preferences on page 95).

l If you want to share a Windows Media® (.wmv) file with a student, the

student’s computer must have Windows Media Player 7 or later and

DirectX® 9.0 or later.

Sharing a Media File

To share a media file

Click Thumbnails .

The Thumbnails view appears.

2. Click All Computers or All Students to share media with all students.

Click a group’s tab to share media with only students in the group.

Click Show Media .

The Send Media File dialog box appears.

4. Browse to and select the media file you want to play, and then click Send.

The Sending Media dialog box appears. This dialog box displays the estimated

time it will take to send this file to the selected students. When all students have

received the media file, it starts playing automatically.

N O T E

All of the media file controls, such as the Play and Stop buttons, are

disabled until all the students have received the file.

T I P

If you decide you don’t want to play the media file (for example, if the

estimated time is too long or you decide to play a different media file), click

Cancel. When the message appears asking for confirmation, click Yes.

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Click Play .

The media file plays.

N O T E

While playing the media file, you can pause or stop as well as change the

display mode (see below).

6. Select File > Open to leave the media window open and play a different media

file.

Select File > Exit to close the media window.

Playing the Media File

While playing the media file, you can do the following:

Click Pause to pause the media file.

N O T E

If you click Pause and then click Play, the media file restarts from the point

at which you paused it.

Click Stop to stop the media file.

N O T E

If you click Stop and then click Play, the media file restarts from the

beginning.

l Select View > 50%, View > 100% or View > 200% to change the size of the

media window.

Click Full Screen to display the media file in Full Screen mode.

T I P S

If you want to prevent students from using other applications during

the broadcast of the media file, display the media file in Full Screen

mode.

When you play the media file in Full Screen mode, the Playing Media

toolbar appears. You can use this toolbar to play , pause and

stop the file as well as return to Window mode .

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When you click one of the above buttons or menu options, the action affects the display

on both your computer and the students’ computers.

Sharing a Web Page

You can remotely start Internet Explorer® Internet browser and open a specific web page

on the desktops of your whole class, a group or selected students.

You can also launch a web page on your students’ computers using the SMART Sync

toolbar in Internet Explorer.

N O T E

Using this method, you automatically display the web page on the desktops of all

your students. You can’t display it solely for a group or individual students.

To share a web page 1.

2. Click All Computers or All Students to share the web page with all students.

4. Type the web page’s address in the box.

5. Click Send WWW.

Click Thumbnails .

The Thumbnails view appears.

Click a group’s tab to share the web page with only students in the group.

Select students’ thumbnails to share the web page with only those students.

Click Send Web .

The Internet Share Web Address dialog box appears.

Internet Explorer starts and opens the web page on both your desktop and the

desktops of the selected students.

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To share a web page using

the SMART Sync toolbar

1. Open Internet Explorer Internet browser.

2. Browse to the web page you want to display to your students.

3. If you haven’t done so already, select View > Toolbar > SMART Sync to display

the SMART Sync toolbar.

Click Send to Students .

Chapter 4

Organizing Collaboration

Starting Collaborative Assignments 43 Completing Collaborative Assignments 44 Monitoring Collaborative Assignments 46 Viewing Completed Assignments 47

Using SMART Sync, you can separate your class into groups of two or three students,

distribute an assignment for them to complete collaboratively and monitor their progress.

After they complete the task individually, the students in each group can compare their

answers, agree upon their group’s collective response and then send this to you for

review.

Starting Collaborative Assignments

You can distribute an assignment to your class for them to complete in groups of two or

three.

To start collaborative

assignments

Click Collaboration .

The Collaboration view appears.

2. Select Two students per group or Three students per group to set the size of

the groups.

3. Click Browse.

The Open dialog box appears.

4. Browse to and select the collaborative assignment file, and then click Open.

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5. For each additional document you want to include with the assignment as a

resource file, click Add, browse to and select the file, and then click Open.

N O T E

If you want to remove a previously included resource file, select the file and

click Remove.

6. Select the Allow students to chat check box to allow students to chat using

SMART Sync while they’re working on the assignment.

Clear the Allow students to chat check box to prevent student chat.

Click Start .

The Collaboration sidebar appears on the right side of each student’s desktop.

This sidebar enables the student to open the assignment, open the additional

resource documents, view work completed by other group members and send the

group’s final response back to you.

T I P

You can monitor the progress of each group (see Monitoring Collaborative

Assignments on page 46).

After all the groups complete the assignment, the Collaboration Complete screen

appears and enables you to view the assignments (see Viewing Completed

Assignments on page 47).

Completing Collaborative Assignments

After your students receive the collaborative assignment, they can complete the task

individually, compare answers with other students in their group, agree upon their group’s

collective response and then send this to you for review.

The Collaboration sidebar appears on the right side of each student’s desktop. This

sidebar enables the student to open resource documents, view the status of their group

members’ work, view work completed by other group members, and submit a final group

response.

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N O T E

If students have SMART Notebook™ SE collaborative learning software 1.6 or

later on their computers, all collaborative files open in new tabs in SMART

Notebook SE and students' work is saved to their binders automatically.

Each group includes one student responsible for submitting the group’s final response.

SMART Sync selects this student randomly.

The following procedure must be completed by the students on their computers. It is

provided here to allow you to respond to any students who are unsure of how to proceed.

To complete collaborative

assignments

1. Read the instructions in the Collaboration Individual Work window, and then click

OK.

The assignment appears in the appropriate application. The Collaboration sidebar

also appears on the right side of the screen.

2. Complete the assignment.

T I P

To view a resource file while completing the assignment, click its name

below Resources in the Collaboration sidebar.

3. Click Hand In in the Collaboration sidebar.

4. Click Yes to confirm you want to hand in your assignment.

The collaboration sidebar displays the status of your group members’ work:

If a student hasn’t completed the work, the Collaboration sidebar displays

Work not handed in below the student’s name. If you hover your mouse

over a thumbnail, a larger view of the student’s screen appears. If you

double-click a thumbnail, a full screen view of the student’s screen appears.

If a student has completed the work, the Collaboration sidebar displays

Work handed in below the student’s name. If all the students in the group

have submitted their assignment, you can click Work handed in to display

that student’s work.

When every student in your group has handed in their assignments, the

Collaboration Group Work window appears with instructions on what you need to

do.

5. Read the instructions, and then click OK.

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6. If you aren’t responsible for submitting the group’s final response, you can see the

group leader’s screen. Work with your group until your group leader has completed

an answer on behalf of the group. When you’re happy with his or her answer,

select the Ready to hand in check box in the Collaboration sidebar.

If you are responsible for submitting the group’s final response, the other members

of your group can see your screen. Work with your group until you complete an

answer. When a group member is happy with your answer, Ready to hand in

appears below his or her name in the Collaboration sidebar. When all group

members are happy with your answer, click Hand In in the Collaboration sidebar.

You can’t click Hand In until every member of your group agrees to it. Click Yes to

confirm.

The Collaboration Complete window appears, confirming that you’ve submitted

your assignment.

7. Click OK.

To monitor collaborative

assignments

Monitoring Collaborative Assignments

After your students receive the collaborative assignment, you can monitor their progress.

Click Collaboration .

The Collaboration view appears.

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2. Click All Computers or All Students to monitor the class.

Click a group’s tab to monitor the group.

The Collaboration view displays the thumbnails of the class or the selected group.

This view also lists the assignment document and resource files you distributed

with the collaborative assignment.

N O T E S

You can customize the view’s appearance by resizing the

thumbnails (see Resizing Thumbnails on page 12).

When a student completes the task individually and submits it to the

other members of the group, a link to this file appears below that

student’s thumbnail. To view this file, click the link.

When a group sends you their final, collaborative response, the

Group Work status changes from Incomplete to the file name. You

can click the file name to open and view the completed file.

If all students in a group disconnect from the class, SMART Sync

Teacher is unable to select a group leader, an error occurs while

transferring files to the group or an unknown error occurs, an

appropriate message appears in the group’s section of the

Collaboration view.

After all the groups complete the assignment, the Collaboration

Complete screen appears and enables you to view the assignments

(see Viewing Completed Assignments below).

Viewing Completed Assignments

After all the groups complete the collaboration assignment, the Collaboration Complete

screen appears. This screen displays the location of the completed assignments and

provides links to these locations.

If you don't want to wait for all the groups to complete the assignment, you can click

Stop to stop the collaborative assignment.

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To view a group’s

collaborative response

To return to the default

Collaboration view screen

Click the appropriate link below Session deliverables are located in.

Click Set up collaboration work details.

Chapter 5

Answering Questions

Viewing and Answering Questions 49 Deleting a Question without Answering 50 Saving the Question History 51 Clearing the Question History 51

If SMART Sync Student was installed in Visible mode, students can send questions to

you and you can respond to each question.

Viewing and Answering Questions

When students ask questions through SMART Sync Student, a Question symbol and the number of currently unanswered questions appear in the bottom right corner of

SMART Sync Teacher.

To view and answer a

student’s question

View and answer questions in the Questions view.

Click Questions .

The Questions view appears.

Select a question, and then click Answer .

3. Type your reply in the Message box.

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Click Send to send your response to the student who sent you the question.

Click Send to All to send your response to the entire class.

Your response appears in the History area of the Questions view.

Your response also appears on the Teacher tab in the students’ SMART Sync

Student Chat dialog box.

N O T E

Students can reply to your response. Similarly, you can continue to send

messages to students by typing text in the Message box and pressing

ENTER.

Click Finished when you’re finished.

N O T E

Deleting a Question without Answering

You can delete a student’s question without answering it.

To delete a specific

question

To delete all questions 1.

Students can still view your responses, but if they want to communicate

with you further, they must create new questions.

Click Questions .

The Questions view appears.

Select the question, and then click Delete .

Click Questions .

The Questions view appears.

Click Delete All Questions .

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Saving the Question History

The students’ questions and your responses appear in the History area of the Questions

view. You can save the history as a text file.

To save the question

history

To clear the question

history

Click Questions .

The Questions view appears.

Click Save .

The Save As dialog box appears.

3. Browse to the folder where you want to save the file.

4. Type a name for the file in the File name box.

5. Click Save.

Clearing the Question History

You can also remove previous questions and responses by clearing the history.

Click Questions .

The Questions view appears.

Click Clear History .

A message appears asking you for confirmation.

3. Click Yes.

Chapter 6

Chatting

Chatting with Students 53 Saving the Chat History 55 Clearing the Chat History 55 Enabling and Disabling Student Chat 56

SMART Sync allows you to chat with your whole class or a specific group. By restricting

your comments to a group, you don’t distract students with messages that don’t apply to

them. You can also send a private message to selected students.

You can view all chat messages, including the ones between students, in the History

area of the Chat view. Students can view messages sent to the entire class as well as

messages sent to the groups they’re members of.

Chatting with Students

You can chat with students in the Chat view in SMART Sync Teacher.

N O T E

If SMART Sync Student is in Hidden mode, students can’t initiate chat even if

you allow it. However, they can respond to chat if you initiate it.

T I P

Use SMART Sync’s announcement feature instead of the chat feature to send a

message to selected students (see Sending an Announcement on page 36).

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To chat with students

Click Chat .

The Chat view appears.

2. Click All Computers or All Students to chat with all students.

Click a group’s tab to chat with only students in the group.

3. Type a message in the Message box, and then click Send.

Your message appears in the History area of the Chat view.

Your message also appears in the equivalent tab of the students’ SMART Sync

Student Chat dialog box.

N O T E S

Each student’s SMART Sync Student Chat dialog box has a tab for

every group the student is a member of.

Students can’t view a group’s chat history if they’re not in that group.

If your students haven’t opened their SMART Sync Student Chat

dialog boxes, tell them to double-click the SMART Sync icon in the

notification area, and then click Chat.

4. Enable student chat (see Enabling and Disabling Student Chat on page 56).

N O T E

If you don’t enable student chat, students can’t reply to your message.

When a student creates a new message in the SMART Sync Student Chat dialog

box, the message appears in SMART Sync Teacher in the History area of the

Chat view. If the student sends a message to a specific group, the message

appears in SMART Sync Teacher on the equivalent group tab.

5. Continue to add new messages and view your students’ replies.

6. Disable student chat when you’re finished (see Enabling and Disabling Student

Chat on page 56).

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Saving the Chat History

During your chat, you can save the chat history as a text file.

N O T E

Only teachers can save the chat history.

T I P

You can also copy the chat history by selecting text and pressing CTRL+C.

To save the chat history 1.

2. Click the group’s tab with the chat history you want to view and save.

4. Browse to the folder where you want to save the file.

5. Type a name in the File name box.

6. Click Save.

Clearing the Chat History

You can clear chat history for the current group tab.

To clear the chat history 1.

Click Chat .

The Chat view appears.

Click Save .

The Save As dialog box appears.

Click Chat .

The Chat view appears.

2. Click All Computers or All Students to clear the chat history for all students.

Click a group’s tab to clear the chat history for only the students in that group.

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Click Clear .

A message appears asking for confirmation.

4. Click Yes.

Enabling and Disabling Student Chat

You can allows students in either the whole class or a group to chat with each other,

even when you’re not contributing to the messages.

T I P

You can enable student chat for one group and disable it for another.

N O T E

To enable student chat 1.

2. Click All Computers or All Students to enable chat for all students.

3. Select the Allow Students to Chat check box.

To disable student chat 1.

2. Click All Computers or All Students to disable chat for all students.

If SMART Sync Student is in Hidden mode, students can’t initiate chat even if

you allow it. However, they can respond to chat if you initiate it.

Click Chat .

The Chat view appears.

Click a group’s tab to enable chat for only students in the group.

Click Chat .

The Chat view appears.

Click a group’s tab to disable chat for only students in the group.

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3. Clear the Allow Students to Chat check box.

N O T E

If you disable student chat, your students can still view the chat history,

but can’t add new messages. To prevent students from viewing the chat

history, clear it (see Clearing the Chat History on page 55).

Chapter 7

Sending and Receiving Files

Sending Files to Students 59 Receiving Files from a Student 61 Clearing Files from the File List 61

You can easily send files to your class using SMART Sync and, if SMART Sync Student

was installed on your students’ computers in Visible mode, they can send files to you.

The File Transfer view lists all of the files you send or receive.

N O T E

If you send a file to one student, the file transfer goes very quickly. However, if

you send a file to many students at once, the transfer takes longer and students

won’t necessarily receive the file at the same time. Transfer speed is affected by:

Sending Files to Students

You can use SMART Sync to send files to students.

To send a file 1.

l The variability of the student computers (for example, a mix of slow and

fast computers)

l The amount of other network traffic

l The speed of the network

I M P O R T A N T

Do not share media and send files at the same time.

Click File Transfer .

The File Transfer view appears.

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2. Click All Computers or All Students to send the file to all students.

Click a group’s tab to send the file to only students in the group.

Select students’ names in the students list to send the file to only those students.

Click Send File .

The Send File dialog box appears.

4. Browse to and select the file you want to send, and then click Send.

When the file transfer begins, the file name appears in the Sent Files list. When

the transfer is complete, the status changes from the percentage transferred to

Complete.

N O T E S

To open a sent file 1.

2. Click All Computers or All Students if you sent the file to all students.

3. Select the file.

If you want to cancel a file transfer that’s in progress, select the file

in the Sent Files list, and then click Cancel . No portion of the file is transferred and the file is removed from the Sent Files list.

If a student disconnects while a file transfer is in progress, SMART

Sync sends the file to the student after he or she reconnects.

Click File Transfer .

The File Transfer view appears.

Click a group’s tab if you sent the file to only students in the group.

Click Open File .

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Receiving Files from a Student

You can use SMART Sync to receive files from students.

To check for sent files

from students

To open a file 1.

Click File Transfer .

The File Transfer view appears.

2. Click All Computers or All Students to check for files sent by all students.

Click a group’s tab to check for files sent by only students in the group.

N O T E

If you close SMART Sync while a file transfer is in progress, the transfer is

canceled.

Click File Transfer .

The File Transfer view appears.

2. Select the file you want to open.

Click Open File .

To clear a file from

the file list

Clearing Files from the File List

You can clear an individual file or all files from the File Transfer view.

N O T E

When you clear files from the File Transfer view, you’re not deleting the files.

Click File Transfer .

The File Transfer view appears.

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2. Select the file you want to clear.

C A U T I O N

A confirmation message does not appear. Ensure you have selected the

correct file before you perform the next step.

Click Clear .

To clear all files 1.

2. Click All Computers or All Students.

3. Ensure no files are selected in the file list.

5. Click Yes.

Click File Transfer .

The File Transfer view appears.

Click Clear .

A message appears asking for confirmation.

Chapter 8

Controlling Access to Applications

Creating and Using Application Blocking Rules 63

Creating Application Blocking Rules 64

Sharing Application Blocking Rules 66

Activating and Deactivating Application Blocking Rules 67 Starting and Closing Applications 68

Starting an Application on Students’ Computers 69

Closing an Application on Students’ Computers 70

You can block your students’ access to specific applications using customized

application blocking rules.

In addition, you can start and close applications on students’ computers from your

computer.

Creating and Using Application Blocking Rules

You can set up application blocking rules as either:

l A list of restricted applications (which blocks students from opening any

application on the list)

l A list of approved applications (which blocks students from opening any

application that’s not on the list)

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SMART Sync comes with six application blocking rules:

Name Description

Block Internet Explorer Blocks the web browser

Block Windows Games Blocks Windows games, such as Solitaire

Block Windows Media Player

Block All Except Internet Browser

Block All Except Microsoft Office

Block All Except SMART Notebook SE

Blocks Windows Media Player

Blocks all applications except the web browser

Blocks all applications except the Microsoft Office applications (Word, Excel®, PowerPoint® and so on)

Blocks all applications except SMART Notebook SE

(This rule is useful if you’re using SMART Sync as part of SMART Classroom Suite™ interactive learning software.)

Creating Application Blocking Rules

You can create application blocking rules in SMART Sync Teacher. Alternatively, you

can load rules created by other teachers (see Sharing Application Blocking Rules on

page 66) or use rules created by an administrator or teacher in SMART Sync

Administrator Tool.

To create a rule

Click Applications .

The Applications view appears.

Click Add New .

The New Application Blocking Rule dialog box appears.

3. Type a name for the rule in the Enter Block Rule Name box.

4. Click Block the following applications to allow all applications except those

you include in the rule.

Click Block all except the following applications to block all applications

except those you include in the rule.

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5. Select an application you want to add to the rule in the List of Applications, and

then click Add.

T I P S

If you added an application to the rule by accident, you can remove it

by selecting it and then clicking Remove.

An application must be installed on your computer to appear in the

List of Applications. The exception to this rule is SMART Notebook

SE, which doesn’t need to be installed on your computer to appear in

this list.

If you want to add an application to the rule that’s not included in the

List of Applications, click Browse, browse to and select the

application, and then click Open. Select the application from the

List of Applications, and then click Add.

If you want to add an application to the rule that’s neither included in

the list of applications nor installed on your computer, click New

App. Type the product name and the file name, and then click OK.

Select the application from the List of Applications, and then click

Add.

6. Repeat step 5 for each application you want to add to the rule.

7. Click OK.

To edit a rule 1.

2. Select the rule.

4. Edit the rule’s name in the Enter Block Rule Name box.

5. Click Block the following applications to allow all applications except those

Click Applications .

The Applications view appears.

Click Edit .

The Edit Application Block Rule dialog box appears.

you include in the rule.

Click Block all except the following applications to block all applications

except those you include in the rule.

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6. Select an application you want to add to the rule in the List of Applications, and

then click Add.

Select an application you want to remove from the rule, and then click Remove.

T I P S

An application must be installed on your computer to appear in the

List of Applications. The exception to this rule is SMART Notebook

SE, which doesn’t need to be installed on your computer to appear in

this list.

If you want to add an application to the rule that’s not included in the

List of Applications, click Browse, browse to and select the

application, and then click Open. Select the application from the

List of Applications, and then click Add.

If you want to add an application to the rule that’s neither included in

the list of applications nor installed on your computer, click New

App. Type the product name and the file name, and then click OK.

Select the application from the List of Applications, and then click

Add.

7. Repeat step 6 for each application you want to add to or remove from the rule.

8. Click OK.

To delete a rule 1.

2. Select the rule.

4. Click Yes.

Sharing Application Blocking Rules

You can save application blocking rules in SYNCRULES files and share those files with

other teachers. The other teachers can then load the SYNCRULES file to use your rules

in their copies of SMART Sync Teacher. Similarly, you can load SYNCRULES files from

other teachers to use their rules.

Click Applications .

The Applications view appears.

Click Delete .

A message appears asking you to confirm the deletion.

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To save your rules as a

SYNCRULES file

To load a SYNCRULES

file

Click Application .

The Application view appears.

2. Select Actions > Save Rules.

The Save As dialog box appears.

3. Browse to the location where you want to save the file.

4. Type a name for the file in the File name box.

5. Click Save.

Click Application .

The Application view appears.

2. Select Actions > Load Rules.

The Open dialog box appears.

3. Browse to and select the SYNCRULES file.

4. Click Open.

Activating and Deactivating Application Blocking Rules

After creating or loading an application blocking rule, you can activate it to control

students' access to applications.

To activate a rule 1.

2. Click All Computers or All Students to activate the rule for all students.

3. Select the rule.

Click Applications .

The Applications view appears.

Click a group’s tab to activate the rule for only students in the group.

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Click Apply .

C A U T I O N

If you activate a rule that blocks specific applications and allows all

others, a message appears asking for confirmation. Click Block

Applications. If one of the selected students is running a restricted

application, the application closes automatically and any unsaved

work is lost. Advise students to save their work before you complete

this step. If one of the students tries to open a blocked application, a

message appears, advising the student that the application is

restricted.

If you activate a rule that allows specific applications and blocks all

others, the rule activates without asking for confirmation. If one of

the selected students is already running a blocked application, the

application does not close. If one of the students tries to open a

blocked application, a message appears, advising the student that

the application is restricted.

To deactivate a rule 1.

2. Click All Computers or All Students to deactivate the rule for all students.

3. Select the rule.

The Application Block symbol appears beside the selected students in the students list.

Click Applications .

The Applications view appears.

Click a group’s tab to deactivate the rule for only students in the group.

Select students’ names in the students list to deactivate the rule for only those

students.

Click Apply .

Starting and Closing Applications

With SMART Sync, you can remotely start or close an application on every student’s

computer.

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Starting an Application on Students’ Computers

You can remotely start an application on every student’s computer. For example, you

can start an application on every student’s computer before class starts, so everyone

sits down to the same program.

T I P

If SMART Classroom Suite™ interactive learning software is installed on your

students’ computers, you can start SMART Notebook SE even if it isn’t installed

on your computer.

To start an application on

students’ computers

Click Applications .

The Applications view appears.

2. Click All Computers or All Students to start an application for all students.

Click a group’s tab to start an application for only students in the group.

Click Launch .

The Launch Applications dialog box appears.

4. Select an application, and then click Launch.

N O T E

With the exception of SMART Notebook SE, an application must be

installed on your computer to appear in the Launch Applications dialog box.

The application starts on the selected students’ computers.

If the application starts successfully on all the selected students’

computers, a message appears indicating that the application launched

successfully. Click OK to clear the message.

If the application isn’t installed on a selected student’s computer, a

message appears indicating that the application failed to launch on that

student’s computer. Click OK to clear the message.

5. Repeat step 4 for each application you want to start on the students’ computers.

6. Click OK.

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Closing an Application on Students’ Computers

You can remotely close an application on every student’s computer.

C A U T I O N

If you remotely close a student’s application, the application closes immediately

and any unsaved work is lost. Advise students to save their work before

completing the following procedure.

T I P

If SMART Classroom Suite is installed on your students’ computers, you can

close SMART Notebook SE even if it isn’t installed on your computer.

To close an application on

students’ computers

1. Click Applications .

The Applications view appears.

2. Click All Computers or All Students to close an application for all students.

Click a group’s tab to close an application for only students in the group.

3. Click Close .

The Close application remotely dialog box appears.

4. Select an application, and then click Close.

N O T E

With the exception of SMART Notebook SE, an application must be

installed on your computer to appear in the Close application remotely

dialog box.

The application closes on the selected students’ computers.

If the application closes successfully on all the selected students’

computers, a message appears indicating that the application closed

successfully. Click OK to clear the message.

If the application isn’t open on a selected student’s computer, a message

appears indicating that the application failed to close on that student’s

computer. Click OK to clear the message.

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5. Repeat step 4 for each application you want to close on the students’ computers.

6. Click OK.

Chapter 9

Controlling Access to the Internet

Blocking Internet Access 73 Creating and Using Internet Blocking Rules 74

Creating Internet Blocking Rules 74 Sharing Internet Blocking Rules 76 Activating and Deactivating Internet Blocking Rules 76

You can control students’ access to the Internet either by blocking access to the entire

Internet or by allowing or blocking access to specific web pages through Internet

blocking rules.

Blocking Internet Access

You can block your students’ access to the entire Internet.

N O T E

When a blocked student starts Internet Explorer Internet browser, a message

appears indicating that access to the Internet is restricted. When a blocked

student starts any other Internet browser, the pointer displays as an hourglass,

and a connection timed out message may appear.

To block Internet access 1. Click All Computers or All Students to apply the block to all students.

Click a group’s tab to apply the block to only students in the group.

Click Internet Block .

To remove the block

Click Internet Block .

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Creating and Using Internet Blocking Rules

If you don’t want to block your students’ access to the entire Internet, you can still block

your students’ access to specific web pages using Internet blocking rules. Each Internet

blocking rule consists of either:

l A list of restricted web pages (which blocks students from opening any web page

on the list), or

l A list of approved web pages (which blocks students from opening any web page

that’s not on the list).

N O T E

SMART Sync comes with a default Internet blocking rule that allows you to block

all web pages.

To create a rule

Creating Internet Blocking Rules

You can create Internet blocking rules in SMART Sync Teacher. Alternatively, you can

load rules created by other teachers (see Sharing Internet Blocking Rules on page 76) or

use rules created by an administrator or teacher in SMART Sync Administrator Tool.

Click Internet .

The Internet view appears.

Click Add New .

The Internet Blocking Rule dialog box appears.

3. Type a name for the rule in the Rule name box.

4. Click Block the following websites to allow all websites except those you

include in the rule.

Click Block everything except the following websites to block all websites

except those you include in the rule.

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5. Click Add, type the address of a website you want to add to the rule in the

Website box (for example, www.example.com), and then click OK.

T I P

If you added a website to the rule by accident, you can remove it by

selecting it and then clicking Remove.

6. Repeat step 5 for each website you want to add to the rule.

7. Click OK.

To edit a rule 1.

2. Select the rule.

4. Edit the rule’s name in the Rule name box.

5. Click Block the following websites to allow all websites except those you

6. Click Add, type the address of a website you want to add to the rule in the

Click Internet .

The Internet view appears.

Click Edit .

The Internet Blocking Rule dialog box appears.

include in the rule.

Click Block everything except the following websites to block all websites

except those you include in the rule.

Website box (for example, www.example.com), and then click OK.

Select a website you want to remove from the rule, and then click Remove.

7. Repeat step 6 for each website you want to add to or remove from the rule.

8. Click OK.

To delete a rule 1.

2. Select the rule.

Click Internet .

The Internet view appears.

Click Delete .

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Sharing Internet Blocking Rules

You can save Internet blocking rules in SYNCRULES files and share those files with

other teachers. The other teachers can then load the SYNCRULES file to use your rules

in their copies of SMART Sync Teacher. Similarly, you can load SYNCRULES files from

other teachers to use their rules.

To save your rules as a

SYNCRULES file

To load a SYNCRULES

file

Click Internet .

The Internet view appears.

2. Select Actions > Save Rules.

The Save As dialog box appears.

3. Browse to the location where you want to save the file.

4. Type a name for the file in the File name box.

5. Click Save.

Click Internet .

The Internet view appears.

2. Select Actions > Load Rules.

The Open dialog box appears.

3. Browse to and select the SYNCRULES file.

4. Click Open.

Activating and Deactivating Internet Blocking Rules

After creating or loading an Internet blocking rule, you can activate it to control students’

access to the Internet.

To activate a rule 1.

2. Click All Computers or All Students to activate the rule for all students.

Click Internet .

The Internet view appears.

Click a group’s tab to activate the rule for only students in the group.

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3. Select the rule.

Click Apply .

The Internet Block symbol appears beside the selected students in the students list.

To deactivate a rule 1.

2. Click All Computers or All Students to deactivate the rule for all students.

3. Select the rule.

Click Internet .

The Internet view appears.

Click a group’s tab to deactivate the rule for only students in the group.

Select students’ names in the students list to deactivate the rule for only those

students.

Click Apply .

Chapter 10

Working with Other Teachers and Teacher Aides

Controlling Teacher Aides 79

Allowing Teacher Aides 79

Responding to a Teacher Aide’s Request to Join 80 Disconnecting Teacher Aides 80 Joining a Class as a Teacher Aide 80

As the teacher, you can use SMART Sync to monitor, communicate with and control

your class. You can also allow colleagues limited access to SMART Sync so that they

can monitor your class. SMART Sync refers to these additional teachers as teacher

aides. They can access the thumbnail view and monitor the whole class, a group or an

individual student. However, teacher aides can monitor your class only if you permit it.

You have total control over who can access your class.

At any time, you can view which teacher aides have joined your class. You can also

withdraw a teacher aide’s access to your class.

Controlling Teacher Aides

You can allow up to five teacher aides at a time.

Teacher aides can monitor classes, groups and students, but they can’t use the more

advanced features of SMART Sync, such as taking control of a student’s desktop,

locking out students, blocking applications and Internet access, and so on.

Allowing Teacher Aides

If you think you might accept a join request from a teacher aide, select Options > Allow

Teacher Aides. This activates the teacher aides feature, but you can still prevent

specific teacher aides from joining your class by declining their request to join.

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A I D E S

If you don’t want any teacher aides to join your class, clear Options > Allow Teacher

Aides. If a teacher aide tries to join your class while your settings don’t allow teacher

aides, the teacher aide receives a message advising them they can’t join your class.

Responding to a Teacher Aide’s Request to Join

If a teacher aide tries to join your class and your Allow Teacher Aides option is

selected, the Teacher Aide Join Request dialog box appears.

l To allow the teacher aide to join your class, click Allow. The Thumbnails view for

your class appears on the teacher aide’s screen.

l To prevent the teacher aide from joining your class, click Decline. If you decline a

teacher aide’s join request, the teacher aide receives a message advising them

that the request was declined.

You can view which teacher aides have joined your class and, if you want, disconnect a

teacher aide from your class (see Disconnecting Teacher Aides below).

To disconnect a

teacher aide

Disconnecting Teacher Aides

You can allow colleagues limited access to SMART Sync so they can monitor your

class. SMART Sync refers to these additional teachers as teacher aides. However,

teacher aides can monitor your class only if you permit it.

You can view which teacher aides have joined your class and disconnect a teacher aide.

1. Select Connection > View Connected Teacher’s Aide.

The View Teacher Aides dialog box appears.

2. Select the teacher aide and click Disconnect.

3. Click OK.

Joining a Class as a Teacher Aide

You can join another teacher’s class and monitor the desktops of all the students, of a

group or of an individual student in that teacher’s class. SMART Sync refers to additional

teachers as teacher aides.

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A I D E S

As a teacher aide, you can access the Thumbnails view and monitor students. However,

you can’t use the more advanced features of SMART Sync, such as taking control of a

student’s desktop, locking out students, blocking applications, and so on.

To join a class as a teacher aide, you must request and receive permission from the

teacher. If the teacher hasn’t selected the Allow Teacher Aides option (see Controlling

Teacher Aides on page 79), a message appears that advises you that you can’t join this

class.

N O T E

You must install SMART Sync on your computer to observe a class as a teacher

aide. However, you don’t require an additional license for this installation.

You can leave a class at any time.

To join a class as a

teacher aide

1. Select Connection > Teacher’s Aide > Join a class.

The Join a Teacher’s Class dialog box appears.

2. Select the Teacher ID for the class you want to join.

Select Connect via host name or IP address box, enter the host name or IP

address, and then click Join.

The Teacher Aide Join Request dialog box appears on the teacher’s desktop. This

dialog box informs the teacher that you want to join their class and gives them the

option to accept or decline your request.

If the teacher declines, a message appears that advises you that your request was

declined.

If the teacher accepts, you join the class as a teacher aide. The Thumbnails view

for the class appears on your desktop.

N O T E S

If the teacher allows you access to his or her class, he or she can

disconnect you from the class.

You may still not be able to view the class if the teacher has set an

authentication password on the class.

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A I D E S

To leave a class

Select Connection > Teacher’s Aide > Disconnect from class.

Chapter 11

Configuring SMART Sync Teacher

Setting the Advanced Preferences 95

Selecting Network Adapters 98 Setting the Logging Preferences 99

You can customize the following features for the current teacher:

l Language

l SMART Sync Class List Server connection

l Lock-out message

l Optimization preferences

l Control preferences

l Broadcast preferences

l Digital ink’s appearance

l File transfer preferences

l User authentication password

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l Advanced preferences (including thumbnail frame rate, multicast, unicast, screen

capture and network adapter settings)

l Logging

Setting the Language

The SMART Language Setup utility allows you to set the language for a select SMART

program or all SMART programs installed on your computer.

To set the language 1. Select Options > Language Setup.

The Language Setup dialog box appears.

2. Select All Listed Applications to set the language for all SMART programs on

your computer.

To install language

updates

Select a specific SMART program to set the language for only that program.

3. Select the appropriate language in the Language drop-down list.

4. Click OK.

1. Select Options > Language Setup.

The Language Setup dialog box appears.

2. Click Update Languages.

3. Click Check for updates.

A list of languages with available updates appears.

4. Select the check boxes of the languages you want to update, and then click

Install.

Your computer downloads and installs the languages, and then a message

appears.

5. Click OK, and then click Close.

6. Click OK.

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Connecting to SMART Sync Class List Server

If you or your system administrator has installed SMART Sync Class List Server as

documented in the SMART Sync 2010 System Administrator’s Guide

(document 144150), you can connect SMART Sync Teacher to it to do one of the

following:

l Maintain information about your school’s students, teachers, classes and

computer labs, as well as rules you can apply to block student access to

applications and websites, in a central location that’s accessible to multiple

teachers in your school.

l Allow students to connect to you by selecting your ID from a drop-down list in

SMART Sync Student when you’re logged on to SMART Sync Teacher. (This

feature is referred to as “teacher discovery.”)

To use SMART Sync Class

List Server for

administered class lists

N O T E S

l If you use SMART Sync Class List Server for the first option, you or your

system administrator must install SMART Sync Administrator Tool and

create a SMART School file. If you use SMART Sync Class List Server for

the second option, you don’t need to complete those additional steps.

l If multicasting is enabled on your school’s network, teacher discovery is

available by default. You don’t need to use SMART Sync Class List Server

to allow teacher discovery in this situation.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the General tab.

3. Select the Use Class List Server check box.

4. Select To use administered class lists.

5. Click Browse.

The Open dialog box appears.

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6. Browse to and select the SMART School file.

N O T E

Your system administrator can provide you with the path to the SMART

School file.

7. Click Open.

The Open dialog box closes, and the path to the SMART School file appears in the

School File Location box.

8. Click OK.

9. Close and restart SMART Sync Teacher.

The next time you start SMART Sync Teacher, the Welcome to SMART Sync –

Teacher and Class Selection dialog box includes teachers and classes from the

SMART School file.

To use SMART Sync Class

List Server for teacher

discovery

N O T E

(Administered) appears beside classes from the SMART School file in the

Welcome to SMART Sync – Teacher and Class Selection dialog box.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the General tab.

3. Select the Use Class List Server check box.

4. Select To assist with teacher discovery.

5. Type the SMART Sync Class List Server host name or IP address (including the

port number) in the text box.

N O T E

Your system administrator can provide you with the host name or IP

address. The default port number for SMART Sync Class List Server is

46200. However, your system administrator can change it (see Changing

the Port Number).

6. Click OK.

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Setting the Lock-Out Message

You can get your students’ attention by locking students’ desktops and presenting them

with a simple message (see Locking Student Desktops on page 26). The default

message is “Eyes to the front, please”, but you can change this message.

To set the lock-out

message

To return the lock-out

message to its default

settings

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Lock Screen tab.

3. Type a message in the Lock-out message box.

4. Click the button next to Text, select a color, and then click OK to change the text

color.

5. Click the button next to Background, select a color, and then click OK to change

the background color.

6. Click OK.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Lock Screen tab.

3. Click Defaults.

4. Click OK.

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Setting the Optimization Preferences

When you observe, control or broadcast a student’s desktop, SMART Sync displays the

student’s desktop on your screen at a specific image quality and frame rate for optimal

network performance. You can adjust the image quality and frame rate for your network:

Level Description

1 (recommended) Decreases frame rate to 4 seconds per frame (if needed) without

affecting image quality

2 Decreases frame rate, and then decreases image quality

3 Decreases frame rate and image quality evenly

4 Decreases image quality, and then decreases frame rate

5 Decreases image quality to 50% (if needed) without affecting

frame rate

To adjust the optimal

image quality

and frame rate

To use the highest

possible image quality

and frame rate

Alternatively, you can choose to display the student’s desktop as the highest possible

image quality and frame rate.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Optimization tab.

3. Select the Optimize network performance during Observe, Control, and

Broadcast check box.

4. Move the slider left to increase image quality while reducing the frame rate.

Move the slider right to decrease image quality while increasing the frame rate.

5. Click OK.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Optimization tab.

3. Clear the Optimize network performance during Observe, Control, and

Broadcast check box.

4. Click OK.

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To return the optimization

preferences to their default

settings

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Optimization tab.

3. Click Defaults.

4. Click OK.

Setting the Control Preferences

By default, you have sole control of the student’s desktop. However, you can share

control with the student. If you share control, both you and the student can control the

student’s desktop. However, if both of you are trying to control the desktop at the same

time, your actions take precedence over the student’s.

N O T E S

l If you make a change the control preferences while you’re already

controlling a student’s desktop, the change takes effect immediately. For

example, if you have sole control of a student’s desktop and you change

the setting to Shared, you immediately share control of the student’s

desktop with the student.

To share control of a

student’s desktop

l If you take control of a student’s computer and it’s running the Windows

Vista operating system, the control of the computer is always shared

regardless of how you set the control preferences. When both you and the

student try to control the computer, the student’s actions take precedence.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Control tab.

3. Select Shared.

4. Click OK.

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To not share control of a

student’s desktop

To return the control

preferences to their default

settings

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Control tab.

3. Select Teacher-only.

4. Click OK.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Control tab.

3. Click Defaults.

4. Click OK.

Setting the Broadcast Preferences

You can determine how your desktop appears on students’ screens and who controls the

mouse and keyboard of a student’s desktop during broadcasting.

To set preferences for

when you broadcast your

desktop

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Broadcast tab.

3. Select Full Screen to broadcast your desktop in Full Screen mode by default.

Select Window to broadcast your desktop in Window mode by default.

T I P

Full screen mode is best if you don’t want students to view other

applications while you broadcast your desktop.

4. Select the Zoom the window to best fit check box to resize the broadcasted

desktop to best fit students’ screens.

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5. Click OK.

To set preferences for

when you broadcast a

student’s desktop

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Broadcast tab.

3. Select Teacher-only if you want exclusive control of the mouse or keyboard

during the broadcast.

Select Student-only if you want the student to have exclusive control of the

mouse or keyboard during the broadcast.

Select Shared to share control of the mouse and keyboard during the broadcast.

(Your actions take precedence over the student’s.)

N O T E

If you broacast a student’s computer and it’s running the Windows Vista

operating system, the control of the computer is always shared regardless

of how you set the broadcast preferences. When both you and the student

try to control the computer, the student’s actions take precedence.

To return the broadcast

preferences to their default

settings

4. Click OK.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Broadcast tab.

3. Click Defaults.

4. Click OK.

Setting the Digital Ink’s Appearance

You can change the width, color and transparency of the digital ink.

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N O T E

If you’re working on a SMART Board interactive whiteboard, you can write notes

using a pen tray pen. You can change the appearance of the digital ink using the

options in SMART Notebook.

To set the digital ink’s

appearance

To return the digital ink to

its default settings

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Annotation Pen tab.

3. Type a width value between 1 and 32 pixels in the Width box.

4. Click the Color box, select a color, and then click OK.

5. Select the Highlighter check box to make the digital ink more transparent.

6. Click OK.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Annotation Pen tab.

3. Click Defaults.

4. Click OK.

To set the file transfer

preferences

Setting the File Transfer Preferences

You can set preferences to customize the behavior of sent and received files. You can

use preferences to:

l Open sent files automatically

l Change the file location of received files

l Change the organization of received files

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the File Transfer tab.

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3. If you want the files that you send to open automatically, select the Automatically

open files on student’s computers check box. Otherwise, clear this check box.

4. If you want to change the default file location of received files, select Custom

folder. Click Browse, navigate to and select the folder you want, and then click

OK.

5. If you want to organize received files by date, select the Organize the stored

files by their submission date check box.

6. Click OK.

To return the file transfer

preferences to their default

settings

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the File Transfer tab.

3. Click Defaults.

4. Click OK.

Setting a User Authentication Password

You can enable password protection on the connections between the teacher and the

students. To enable password protection:

l On the teacher’s computer, set the password using the SMART Sync Teacher

preferences.

l On the student’s computer, set the password using the SMART Sync Student

Configuration Tool (see document 144150).

If you set a password on a student’s computer, the student can connect only to a teacher

who has the same password.

To create a user

authentication password

on the teacher’s computer

N O T E

If a student has no password, the student can connect to any teacher.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Security tab.

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3. Select the Use password check box.

The Create Password dialog box appears.

4. Type the password.

5. Type the password again to confirm it.

6. Click OK.

To change a user

authentication password

on the teacher’s computer

To remove a user

authentication password

on the teacher’s computer

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Security tab.

3. Select the Use password check box.

The Change Password dialog box appears.

4. Type the old password.

5. Type the new password.

6. Type the new password again to confirm it.

7. Click OK.

1. Select Options > Preferences.

The Preferences dialog box appears.

2. Click the Security tab.

3. Clear the Use password check box.

The Change Password dialog box appears.

4. Type the old password.

5. Click OK.

Setting the Advanced Preferences

In the Advanced tab of the Preference dialog box, you can set advanced preferences and

select network adapters.

Smart Technologies Sync 2010 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Getting Started

Starting SMART Sync

Connecting to Students

Transferring Students to Your Class

Working with Teacher IDs and Classes

Navigating the User Interface

Views

Main Toolbar and Menus

Group Tabs

Students List

Customizing the User Interface

Showing or Hiding Toolbars

Setting the Selection Method

Working with Thumbnails

Rearranging Thumbnails

Resizing Thumbnails

Changing Thumbnail Information

Working with Groups

Changing the Type of Class

Creating, Editing and Deleting Groups

Exiting SMART Sync

Observing and Controlling Students

Observing the Class

Observing a Student’s Desktop

Controlling a Student’s Desktop

Writing Over a Desktop

Capturing an Image of a Student’s Desktop

Locking Student Desktops

Disconnecting Students

Disconnecting Students

Controlling Student Disconnection

Shutting Down, Logging Off and Restarting Students’ Computers

Broadcasting and Communicating

Broadcasting

Broadcasting Your Desktop

Broadcasting a Student’s Desktop

Giving Control to a Student During a Broadcast

Writing Over a Broadcast

Sending an Announcement

Conducting a Poll

Sharing Media

Sharing a Media File

Playing the Media File

Sharing a Web Page

Organizing Collaboration

Starting Collaborative Assignments

Completing Collaborative Assignments

Monitoring Collaborative Assignments

Viewing Completed Assignments

Answering Questions

Viewing and Answering Questions

Deleting a Question without Answering

Saving the Question History

Clearing the Question History

Chatting

Chatting with Students

Saving the Chat History

Clearing the Chat History

Enabling and Disabling Student Chat

Sending and Receiving Files

Sending Files to Students

Receiving Files from a Student

Clearing Files from the File List

Controlling Access to Applications

Creating and Using Application Blocking Rules

Creating Application Blocking Rules

Sharing Application Blocking Rules

Activating and Deactivating Application Blocking Rules

Starting and Closing Applications

Starting an Application on Students’ Computers

Closing an Application on Students’ Computers

Controlling Access to the Internet

Blocking Internet Access

Creating and Using Internet Blocking Rules

Creating Internet Blocking Rules