Smart Technologies SRS-LYNC-XS, SRS-LYNC-S, SRS-LYNC-M, SRS-LYNC-M-DUAL, SRS-LYNC-L AND SRS-LYNC-XL Setup And Maintenance Manual

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SMARTRoomSystem™

for Microsoft®Lync®

SETUP AND MAINTENANCE GUIDE

FOR MODELS SRS-LYNC-XS, SRS-LYNC-S, SRS-LYNC-M, SRS-LYNC-M-DUAL, SRS-LYNC-LANDSRS-LYNC-XL

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Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

FCC warn in g This equipment has be en tested and found to comply with the limits for a Class A digital de vice, p ursuantto Part 15 of the FCC Rules . These limits are designed to

pro vide reasonable protection against harmful interfer ence when the equipment is o perated in a commercial environment. This e quipment g enerates, use s and can radiate radio frequency ener gy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation of this equipment i n a r esidential area is likely to cause harmful i nterfere nce in which case the user will be required to cor rect the interfere nce at his o wn expense .

Trademark n ot ice SMARTRoo mSystem, SMARTBo ard, DViT, smarttech, the SMART lo go and all SMART taglines are trademarks or reg istered trademarks of

SMARTTechnolo gie sULC in the U .S. and/or o ther countries. Micro soft, Windows, Lync, Outlook, Power Pointand Office365 are either reg istered trademarks or trademarks of Microsoft Corpo ration in the U .S. and/or o ther countries. All other third-party pro duct and company names may be trademarks of their respective owners.

or translated into any language in any for m by any means withoutthe prio r written co nsent of SMARTTechnolo giesULC. Information i n this manual is subject to change without notice and d oes not repr ese nt a co mmitment on the part o f SMART.

This pro duct and/or use there of cover ed by one or more of the following U .S. patents.

www.smarttech.com/patents

03/2014

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Important information

IMPORTANT

If you were directed to this guide from your room system’s quick start guide, proceed to

Configuring your room system’s software

WARNING

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and product damage which may not be covered by your warranty.

l Ensure your installation complies with local building and electrical codes.

on page17.

l Do not open or disassemble the SMART product. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids your warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of your SMART

product. Rather, mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose your SMART product to rain or

moisture.

l If your SMART product requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics as the original.

l Ensure that any cables extending across the floor to your SMART product are properly

bundled and marked to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not be covered by your warranty.

l Do not place any heavy objects on the power cable. Damage to the cable could cause

shock, fire or product damage which may not be covered by your warranty.

l Useonly extension cords and outlets into which this product’s polarized plug can be fully

inserted.

l Use the power cable provided with this product. If a power cable is not supplied with this

product, please contact your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country’s safety standards.

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IMP ORTANT INFORMATION

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the interactive flat panel by connecting rope or wire to its handles.

Because the interactive flat panel is heavy, rope, wire or handle failure could lead to personal injury.

l Use SMART supplied mounting hardware or hardware that is designed to properly support

the weight of your product.

l Disconnect all power cables for your interactive flat panel from the wall outlet and seek

assistance from qualified service personnel when any of the following occurs:

The power cable or plug is damaged

Liquid is spilled into the interactive flat panel

Objects fall into the interactive flat panel

The interactive flat panel is dropped

Structural damage such as cracking occurs

The interactive flat panel behaves unexpectedly when you follow operating instructions

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Important informat ion i

Chapter 1: Welcome 1

About your room system 2 About this guide 8 Other documentation and resources 8

Chapter 2: Preparing for your room system 11

Chapter 3: Installing your room system’s hardware 13

Chapter 4: Configuring your room system’s soft ware 17

Before configuring your room system’s software 18 Starting your room system for the first time 18 Logging on and configuring the displays 28 Configuring SMARTSettings 30 Configuring Lync Room System software 33 Checking the status of the Lync Room System software productkey 34 Testing your room system 35

Chapter 5: Using your room system 37

Scheduling meetings 37 Turning on your room system 38 Starting meetings and whiteboard sessions 39 Managing meetings using the console 40 Presenting content during meetings 43 Supporting users with special needs 45 Ending meetings 46

Chapter 6: Maintaining your room system 47

Recommended tools 48 Remotely monitoring your room system 49 Updating software and firmware 52 Turning off your room system 53 Maintaining the interactive flat panels 55 Maintaining the console 63 Maintaining the camera 63 Maintaining the microphones 64 Maintaining the speakers 64 Checking your room system cable connections 64

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CONTENTS

Checking your room system installation 64 Removing and transporting your room system 65

Chapter 7: Troubleshooting your roomsystem 67

Resolving hardware issues 67 Resolving software issues 76 Testing your room system 78

Appendix A: Using the Lync Admin Console and SMARTSettings 79

Accessing the Lync Admin Console and SMARTSettings 79 Lync Admin Console controls 80 SMARTSettings controls 84

Appendix B: Using t he interactive flat panel on-screen display menu 87

Accessing the on-screen display menu 87 Changing settings in the on-screen display menu 88 SMARTBoard8055i interactive flat panel on-screen display menu 89 SMARTBoard8070i-G4 interactive flat panel on-screen display menu 94 SMARTBoard8084i-G4 interactive flat panel on-screen display menu 100

Appendix C: Resetting the room system to factory default s 109

Appendix D: Hardware environmental compliance 113

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) 113 Batteries 113 More information 113

Index 115

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Chapter 1

About your room system 2

Features 2

Integration with Lync 2 Simple startup 2 Automatic sharing of video and audio 2 Collaboration 2 Presence detection 3

Components 3

SMARTBoard interactive flat panels 4 Lync appliance 4 Console 4 Camera 5 Table microphones and audio processor 5 Speakers 5 Video connection harness for guest laptops 5

Accessories 5

Wall stand kit 6 Additional table microphones 6

Comparing room sizes 6 About this guide 8 Other documentation and resources 8

Specifications 8

Preparation information 9

Installation instructions 9

User documentation and training 10

Knowledge base 10

This chapter introduces you to your SMARTRoomSystems™ for Microsoft®Lync® and this guide.

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CHAPTER1 WELCOME

About your room system

Your SMARTRoomSystem features one or two SMARTBoard® interactive flat panels, a Lync appliance, a tabletop console, a high-definition camera, microphones, speakers and a video connection harness for use with an optional guest laptop.

Using the installed Lync Room System software, you can start a meeting and connect with other individuals or meeting rooms with a single tap on the console or the interactive flat panels. You can write or draw on the interactive flat panels using the whiteboard feature, connect an optional guest laptop to share its screen and share files with connected individuals and meeting rooms in real time.

Features

Your room system includes the following features.

Integration with Lync The SMARTRoomSystem integrates with your organization’s existing Lync infrastructure, enabling users to schedule meetings, remotely join meetings, and share MicrosoftPowerPoint® files using the Lync client software already installed on their computers.

Simple startup After the room system turns on, the console and the interactive flat panels show the meeting room’s schedule, including when the meeting room is booked and when it’s available. Users can start a scheduled meeting by pressing the meeting’s block in the schedule on either the console or the interactive flat panels. Lync Room System software enables users to connect to remote participants and shares video and audio.

Alternatively, users can start ad hoc meetings or whiteboard sessions with a single press of the console or interactive flat panels.

Aut omatic sharing of video and audio When users start or join meetings, the room system shares video and audio automatically without requiring any manual setup on the users’ part. The room system’s high definition camera, microphones and speakers facilitate users’ communication during the meeting.

Collaboration Using Lync Room System software’s whiteboard feature, users can write or draw notes on the interactive flat panels, automatically sharing with remote participants. Users can also write or draw over PowerPoint files attached to the scheduled meeting as well as connect their laptops to share the laptop screens.

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CHAPTER1 WELCOME

Presence detection Each interactive flat panel has two presence detection sensors on its frame that can detect people up to 16' (5 m) away. When the sensors detect people in the meeting room, the room system turns on. When the sensors no longer detect people in the meeting room, the room system enters Standby mode.

Components

Your room system consists of the following major components:

Part no. Description Room sizes

SBID 8055i SMARTBoard 8055i interactive flat panel Extra small

Medium with dual panels (×2)

SBID 8070i-G4 SMARTBoard 8070i-G4 interactive flat panel Small

Large (×2)

SBID 8084i-G4 SMARTBoard 8084i-G4 interactive flat panel Medium

Extra large (×2)

AM70-L Lync appliance All

CP311 Console All

CAM301 Camera All

MIC500 Table microphones All

MIX500 Audio processor All

CSR500 Speakers All

1019403 Video connection harness for guest laptops All

NOTE

Other, minor components are documented elsewhere in this guide.

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CHAPTER1 WELCOME

SMARTBoard interactive flat panels SMARTBoard interactive flat panels feature SMART’s proprietary DViT® (DigitalVisionTouch) technology on a 16:9 LCD screen with e-LED backlight. DViT technology enables users to do the following:

l Interact with content by pressing it with their fingers

l Write digital ink on the digital whiteboard or on a shared

PowerPoint file using their fingers or one of the provided pens

l Erase digital ink using their fists, their palms or the provided eraser

During a meeting, the interactive flat panels show video, shared PowerPoint files, and video input from optionally connected laptops. In addition, users can use the whiteboard feature to record notes and share them with others.

For information on which interactive flat panel model is included with your room system and the differences between these models, see

Comparing room sizes

on page6.

Lync appliance The Lync appliance includes Lync Room System software as well as SMARTProductDrivers. Lync Room System software enables users to start, join and facilitate meetings and connect with others through your organization’s Lync infrastructure. SMARTProductDrivers enables the touch features of the interactive flat panels and the operation of the all components in the room system.

In room systems with SMARTBoard 8055i interactive flat panels, the Lync appliance is installed in an enclosure behind the left interactive flat panel.

In room systems with SMARTBoard 8070i-G4 and 8084i-G4 interactive flat panels, the Lync appliance is installed in a slot on the bottom of the left interactive flat panel.

Console The console is the room system’s primary display. It enables users to access and control the features of Lync Room System software during their meetings.

The console is typically located on the meeting room table. Like the interactive flat panels, the console features a 16:9 LCD screen with touch technology, enabling users to interact with buttons and other controls by pressing them.

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CHAPTER1 WELCOME

Camera The high definition camera automatically captures room video during meetings. Users can temporarily stop the video or shutter the camera for privacy purposes.

In most meeting rooms, digital pan, tilt and zoom (DPTZ) and the camera’s 109° field of view ensure all meeting participants are captured regardless of where they are in the meeting room.

The camera is installed on the top of the interactive flat panel in rooms with one interactive flat panel or between the interactive flat panels in rooms with two interactive flat panels.

Table microphones and audio processor The table microphones automatically capture audio during meetings. Users can temporarily mute the microphones for privacy purposes.

Your room system comes with two table microphones. You can purchase additional table microphones (see

Additional table microphones

on the next

page).

Speakers The speakers transmit audio from remote participants during a meeting. The room system’s audio-processing features eliminate echos and in-room audio feedback.

The speakers are installed on either side of the interactive flat panels.

Video connection harness for guest laptops The video connection harness enables users to connect their laptops to the room system using either VGA or HDMI connectors. When a user connects his or her laptop, the laptop’s video output appears on an interactive flat panel and is shared with remote participants.

The video connection harness’s connectors are typically located on the meeting room table.

Accessories

Accessories for the SMARTRoomSystem include the wall stand kit and additional table microphones.

NOTE

For accessory part numbers and ordering information, refer to the specifications (see

Specifications

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CHAPTER1 WELCOME

Wall stand kit The wall stand kit includes a wall stand for each interactive flat panel in your room system and the cable raceway. The wall stand transfers some of the weight from the wall to the floor and is required for metal stud walls that can’t support the full weight of the interactive flat panel. The cable raceway covers cables running across the floor from the interactive flat panels to the meeting room table.

Additional table microphones Your room system comes with two table microphones. You can purchase and connect up to three additional table microphones if needed for a total of up to five table microphones.

Comparing room sizes

The SMARTRoomSystem comes in six sizes. This section presents the key differences between these sizes.

Extra small room (SRS-LYNC-XS)

Small room (SRS-LYNC-S)

Intended use Extra small meeting rooms

(approximately four people) 75 sq. ft. (7 m²)

Display t ype One SMARTBoard 8055i

interactive flat panel

Display size (diagonal) 54 5/8" (139 cm)

Optional wall stand kit WSK-SINGLE

Intended use Small meeting rooms

(approximately six people) 100 sq. ft. (9 m²)

Display t ype One SMARTBoard 8070i-G4

interactive flat panel

Display size (diagonal) 70" (178 cm)

Optional wall stand kit WSK-SINGLE

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CHAPTER1 WELCOME

Medium room (SRS-LYNC-M)

Intended use Medium meeting rooms

Display t ype One SMARTBoard 8084i-G4

Display size (diagonal) 84" (213.4 cm)

Optional wall stand kit WSK-SINGLE

Medium room with dual panels (SRS-LYNC-M-DUAL)

Intended use Medium meeting rooms

Display t ype Two SMARTBoard 8055i

Display size (diagonal) 2 × 54 5/8" (2 × 139 cm)

(approximately 12 people) 180 sq. ft. (17 m²)

interactive flat panel

(approximately 12 people) 180 sq. ft. (17 m²)

interactive flat panels

Large room (SRS-LYNC-L)

Extra large room (SRS-LYNC-XL)

Optional wall stand kit WSK-DUAL

Intended use Large meeting rooms

(approximately 16 people) 300 sq. ft. (28 m²)

Display t ype Two SMARTBoard 8070i-G4

interactive flat panels

Display size (diagonal) 2 × 70" (2 × 178 cm)

Optional wall stand kit WSK-DUAL

Intended use Extra large meeting rooms

(approximately 18 people) 400 sq. ft. (37 m²)

Display t ype Two SMARTBoard 8084i-G4

interactive flat panels

Display size (diagonal) 2 × 84" (2 × 213.4 cm)

Optional wall stand kit WSK-DUAL

NOTE

Other, minor differences are noted throughout this guide.

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CHAPTER1 WELCOME

About this guide

This guide explains how to set up and maintain your room system. It includes the following information:

l How to install and configure your room system

l How to use your room system’s basic features

l How to maintain your room system for years of use

l How to troubleshoot issues with your room system

l How to remotely manage your room system

This guide in intended for individuals who are responsible for installing and maintaining room systems in their organizations. Other documentation and resources are available for individuals who use room systems.

Before configuring your room system’s software

Before configuring your room system’s software, ensure the following prerequisites are in place:

Task

The steps in

Preparing for your room system

on page11 have been completed.

You have the necessary information to connect the room system to the Lync Server, including the following:

IP addresses for DNS servers (if not configured automatically from the network via

DHCP) Administrator user name and password to be applied to the room system

Lync appliance computer name for network presence

Lync account name and password for the room system

SIP URI address

TIP

You can record this information in the

configuration guide

for future reference.

SMARTRoomSystem for MicrosoftLync software

A USB mouse and keyboard are connected to the Lync appliance for use during the software configuration.

Starting your room system for the first time

Starting your room system

The procedure for starting your room system depends on the room size.

Room size Procedure

Extra small room Page19

Small room Page19

Medium room Page20

Medium room with dual panels Page22

Large room Page23

Extra large room Page24

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CHAPTER4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE

To start your extra small room system

1. Flick the power switch on the bottom of the interactive flat panel.

Press the Input Select button on the interactive flat panel’s

2. front control panel until the input source is

HDMI1

The Lync appliance begins the first-run installation process. During this process, the Lync appliance restarts several times.

NOTE

This process takes time to complete. During this process, displays might not change content or might appear blank for several minutes.

3. Press MENU on the interactive flat panel’s remote control.

4. Press the down arrow until you select the

5. Press the down arrow until you select

6. Press the left or right arrow until the

SETUP

USBSETTING

USB1

option is

menu, and then press SET.

, and then press the right arrow.

HDMI1

7. Press MENU or EXIT until the on-screen display menu closes.

8. Continue to

Configuring Lync Room System software first-run installation settings

To start your small room system

1. Flick the power switch on the bottom of the interactive flat panel.

on page27.

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CHAPTER4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE

Press the Input Select button on the interactive flat panel’s front control panel until the

2. input source is

HDMI3/PC

The Lync appliance begins the first-run installation process. During this process, the Lync appliance restarts several times.

NOTE

This process takes time to complete. During this process, displays might not change content or might appear blank for several minutes.

3. Press MENU on the interactive flat panel’s remote control.

4. Press the down arrow until you select the

5. Press the down arrow until you select

SETUP

menu, and then press SET.

Lync®ROOMRESET

, and then press the right arrow.

The on-screen display menu blinks briefly.

6. Press MENU or EXIT until the on-screen display menu closes.

NOTE

Completing steps 3 to 6 configures the interactive flat panel’s USB-video mapping, audio settings, presence detection settings and other settings for use with the SMARTRoomSystem. In addition, completing the above steps disables the volume and input select controls on the interactive flat panel’s front control panels.

7. Continue to

Configuring Lync Room System software first-run installation settings

To start your medium room system

1. Flick the power switch on the bottom of the interactive flat panel.

on page27.

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CHAPTER4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE

Press the Input Select button on the interactive flat panel’s front control panel until the

2. input source is

HDMI3/PC

The Lync appliance begins the first-run installation process. During this process, the Lync appliance restarts several times.

NOTE

This process takes time to complete. During this process, displays might not change content or might appear blank for several minutes.

3. Press MENU on the interactive flat panel’s remote control.

4. Press the down arrow until you select the

5. Press the down arrow until you select

6. Press the left arrow to select

Reset

OPTION

menu, and then press OK.

Lync®RoomReset

, and then press OK.

NOTE

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CHAPTER4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE

7. Set the Lync appliance input’s operating mode to PC:

a. Press INPUT, and then press the red button on the remote control, which is below the

BACK button.

The

Input Label

menu appears.

b. Using the left and right arrow buttons, select HDMI3/PC, and then press OK.

c. Using the left, right, up and down arrow buttons, select PC, and then pressOK.

d. Press the down arrow to select Close, and then press OK.

In the

Input List

menu, the computer input’s icon indicates that its operating mode is PC.

IMPORTANT

If you do not complete these steps, the following could occur:

The interactive flat panel might not display the outer edges of the Lync appliance’s display.

Users might notice higher than normal video display latency.

NOTE

These steps are also documented in

interactive flat panel

8. Set the options in the

(smarttech.com/kb/170597), which is included with your room system.

PICTURE

Before you configure your SMARTBoard 8084i-G4

menu as per SMART’s recommendations (see

SMARTBoard8084i-G4 interactive fla t panel on-screen display menu

9. Continue to

Configuring Lync Room System software first-run installation settings

To start your medium room system with dual panels

1. Flick the power switch on the bottom of the right interactive flat panel.

Press the Input Select button on the right interactive flat

2. panel’s front control panel until the input source is

HDMI1

on page100).

on page27.

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CHAPTER4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE

3. Flick the power switch on the bottom of the left interactive flat panel.

Press the Input Select button on the left interactive flat panel’s front control panel until the

4. input source is

HDMI1

The Lync appliance begins the first-run installation process. During this process, the Lync appliance restarts several times.

NOTE

This process takes time to complete. During this process, displays might not change content or might appear blank for several minutes.

5. Press MENU on the left interactive flat panel’s remote control.

6. Press the down arrow until you select the

7. Press the down arrow until you select

8. Press the left or right arrow until the

SETUP

USBSETTING

USB1

option is

menu, and then press SET.

, and then press the right arrow.

HDMI1

9. Press MENU or EXIT until the on-screen display menu closes.

10. Repeat steps 5 to 9 for the right interactive flat panel.

11. Continue to

Configuring Lync Room System software first-run installation settings

To start your large room system

1. Flick the power switch on the bottom of the right interactive flat panel.

Press the Input Select button on the right interactive flat

2. panel’s front control panel until the input source is

HDMI3/PC

on page27.

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CHAPTER4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE

3. Flick the power switch on the bottom of the left interactive flat panel.

Press the Input Select button on the left interactive flat panel’s front control panel until the

4. input source is

HDMI3/PC

The Lync appliance begins the first-run installation process. During this process, the Lync appliance restarts several times.

NOTE

This process takes time to complete. During this process, displays might not change content or might appear blank for several minutes.

5. Press MENU on the left interactive flat panel’s remote control.

6. Press the down arrow until you select the

7. Press the down arrow until you select

SETUP

menu, and then press SET.

Lync®ROOMRESET

, and then press the right arrow.

The on-screen display menu blinks briefly.

8. Press MENU or EXIT until the on-screen display menu closes.

9. Repeat steps 5 to 8 for the right interactive flat panel.

NOTE

Completing steps 5 to 9 configures the interactive flat panels’ USB-video mapping, audio settings, presence detection settings and other settings for use with the SMARTRoomSystem. In addition, completing the above steps disables the volume and input select controls on the interactive flat panels’ front control panels.

10. Continue to

Configuring Lync Room System software first-run installation settings

To start your extra large room system

1. Flick the power switch on the bottom of the right interactive flat panel.

on page27.

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CHAPTER4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE

Press the Input Select button on the right interactive flat panel’s front control panel until

2. the input source is

HDMI3/PC

3. Flick the power switch on the bottom of the left interactive flat panel.

Press the Input Select button on the left interactive flat panel’s

4. front control panel until the input source is

HDMI3/PC

The Lync appliance begins the first-run installation process. During this process, the Lync appliance restarts several times.

NOTE

This process takes time to complete. During this process, displays might not change content or might appear blank for several minutes.

5. Press MENU on the left interactive flat panel’s remote control.

6. Press the down arrow until you select the

7. Press the down arrow until you select

8. Press the left arrow to select

Reset

OPTION

menu, and then press OK.

Lync®RoomReset

, and then press OK.

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CHAPTER4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE

9. Set the Lync appliance input’s operating mode to PC:

a. Press INPUT, and then press the red button on the remote control, which is below the

BACK button.

The

Input Label

menu appears.

b. Using the left and right arrow buttons, select HDMI3/PC, and then press OK.

c. Using the left, right, up and down arrow buttons, select PC, and then pressOK.

d. Press the down arrow to select Close, and then press OK.

In the

Input List

menu, the computer input’s icon indicates that its operating mode is PC.

IMPORTANT

If you do not complete these steps, the following could occur:

The interactive flat panel might not display the outer edges of the Lync appliance’s display.

Users might notice higher than normal video display latency.

NOTE

These steps are also documented in

interactive flat panel

10. Set the options in the

(smarttech.com/kb/170597), which is included with your room system.

PICTURE

SMARTBoard8084i-G4 interactive fla t panel on-screen display menu

Before you configure your SMARTBoard 8084i-G4

menu as per SMART’s recommendations (see

on page100).

11. Repeat steps 5 to 10 for the right interactive flat panel.

NOTE

Completing steps 5 to 10 configures the interactive flat panels’ USB-video mapping, audio settings, presence detection settings and other settings for use with the SMARTRoomSystem. In addition, completing the above steps disables the volume and input select controls on the interactive flat panels’ front control panels.

12. Continue to

Configuring Lync Room System software first-run installation settings

page.

on the next

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CHAPTER4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE

Configuring Lync Room System software first-run installation settings

To configure Lync Room System software first-run installation settings

1. Select your language, and then click Next.

2. Select your country or region, time and currency preference, and keyboard layout, and then click Next .

3. Type a user name for the administrator account and a computer name for the Lync appliance, and then click Next.

You must provide the administrator account’s user name and password whenever you change the room system’s configuration or troubleshoot issues. The administrator account is only for use with your SMARTRoomSystem and is not mapped or otherwise associated with user accounts on your network.

In most configurations, the administrator’s user name is “admin”.

IMPORTANT

You must type a user name for the administrator account in the

Type a user name

box.

Do not leave this box blank.

Do not use “LyncRoom” for the administrator account’s user name because this user name is reserved.

4. Type a password for the administrator’s account and a hint for that password, and then click Next.

IMPORTANT

You must type a password for the administrator account in the

Type a pa ssword

box.

Do not leave this box blank.

Do not use special characters in the password that require the use of the ALT key to type.

If you forget the administrator account’s user name and password, you are unable to reset them without resetting the room system to the factory image and then configuring the software again.

Therefore, record the administrator account’s user name and password in the

SMARTRoomSystem for MicrosoftLync software configuration guide

or in another

safe place.

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5. Select your time zone, specify the current date and time, and then click Next .

IMPORTANT

You must specify the correct date and time. If the room system’s date and time are different than the Lync and MicrosoftExchange servers’ dates and times, the room system is unable to connect to the servers.

The Lync appliance restarts several times. When the basic configuration process is complete, a screen prompting for the administrator account’s password appears.

NOTE

After the Lync appliance shuts down and starts again for the first time, it might prompt you for a password or it might log in by itself. In either case the Lync appliance will shut down and start again.

6. Continue to the next procedure.

Logging on and configuring the displays

To log on and configure the displays

1. Type the room system administrator account’s password, and then press ENTER.

The SMART end user license agreement appears.

2. Read the SMART end user license agreement, and then click Accept.

The

Conferencing Microphone Configuration

3. Select Use t he table microphone, and then click OK.

IMPORTANT

You are unable to change this setting later, so ensure you select the correct option.

The

First things first

dialog box and a dialog box prompting you to check the display settings

appear.

4. In the

First things first

dialog box, select Use recommended settings, and then click Accept.

5. In the dialog box prompting you to check the display settings, click OK.

Another dialog box appears, and Control Panel opens.

dialog box appears.

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6. In Control Panel, configure the displays as follows:

IMPORTANT

Align the top of all displays as shown in the above diagram.

Set the console as the main display by clicking its thumbnail and then selecting Makethismy main display.

Position the console to the right of the interactive flat panels as shown in the above diagram.

You are unable to change these settings later, so ensure you configure the displays correctly.

TIP

To determine which display is which, press Identify. Each display’s number appears briefly on the display.

7. In Control Panel, click Apply and then click OK.

8. In the dialog box, click OK.

The Lync appliance restarts.

9. Type the room system administrator account’s password, and then press ENTER.

The Microsoft end user license agreement appears.

10. Read the Microsoft end user license agreement, and then click Accept.

The Lync Admin Console appears.

11. Continue to the next procedure.

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Configuring SMARTSettings

To configure SMART hardware

1. Click OEM Sett ings, and then click SMAR T Settings.

SMARTSettings appears.

2. Click SMART Room System Settings.

3. Define your organization’s business hours by doing the following:

a. If your organization’s business day is 12 hours, select 12 Hour Setting, and then select the

appropriate time frame in the drop-down list.

If your organization’s business day is not 12 hours, select Cust om Setting, and then select the start and end times for your organization’s business day.

b. Select the days of the week your organization operates.

NOTE

Your room system enters power saving mode outside of the business hours you define in this screen.

4. Click SMART Hardware Sett ings.

5. Confirm that all components of your room system are listed on this screen. If a component isn’t listed, ensure the component is properly connected to the Lync appliance.

6. Continue to the next procedure.

To calibrate and orient t ouch on the interactive flat panels

1. If SMARTSettings isn’t open from the previous procedure, click OEM Settings, and then click SMART Sett ings.

SMARTSettings appears.

2. Click Connection Wizard.

The

SMART Connection

wizard appears. The wizard detects your room system’s SMART

interactive products.

3. Select the first interactive flat panel in the list, and then click Next .

4. Select Product is being set up for t he first time, and then click Next.

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5. Click Calibrat e.

The calibration screen appears on the console.

6. Move the calibration screen to the selected interactive flat panel by pressing the spacebar on the keyboard or the Orient button on the interactive flat panel’s color select module.

NOTE

If you’re configuring a room system with two interactive flat panels, you need to determine which interactive flat panel you selected in step 3. To do this, attempt to complete step 7 on the interactive flat panel you moved the calibration screen to. If the calibration screen doesn’t respond to touch on this interactive flat panel, move the calibration screen to the other interactive flat panel and then repeat step 7.

7. Calibrate the interactive flat panel by following the on-screen instructions.

The orientation screen appears on the selected interactive flat panel.

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8. Orient the interactive flat panel by following the on-screen instructions.

NOTE

If you touch a target in either the calibration screen or the orientation screen but aren’t advanced to the next target, press the spacebar or the Orient button to move to the next interactive flat panel and try again.

9. Click Next, and then click Finish.

10. If you’re configuring a room system with two interactive flat panels, repeat steps 2 to 9 for the second interactive flat panel.

NOTE

You don’t need to calibrate or orient the console.

11. Continue to the next procedure.

To optimize t he camera

1. If SMARTSettings isn’t open from the previous procedure, click OEM Settings, and then click SMART Sett ings.

SMARTSettings appears.

2. Click SMARTHardware Sett ings.

3. Click the camera’s icon.

4. Click Preview.

The

Camera Configuration

window opens.

5. Select the mains power line frequency for your country (50 Hz or 60 Hz), set the pan, tilt and zoom as appropriate for the meeting room’s size, and then click OK.

NOTE

Digital pan and tilt options are available only when the camera is zoomed in.

6. Click OK.

SMARTSettings closes.

7. Continue to the next procedure.

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Configuring Lync Room System software

NOTE

The following procedure documents SMART’s recommended configuration of Lync Room System software for a typical Lync infrastructure setup. Refer to the

Deployment Guide

for detailed deployment information (see

page9).

To configure Lync Room System software

1. Click Lync Settings, and then set the following controls:

Control Procedure

Credentials

MicrosoftLync Room System

Preparation information

User Name Type the Lync account’s full domain name in one of two formats

depending on how your organization’s servers are configured (forexample,yourdomain\room1 or room1@yourdomain.com).

SIP URI Type the Lync account’s SIP URI

(forexample,room1@yourdomain.com).

NOTE

If the domain name used in the Lync account’s SIP URI is different from the domain name on the Lync Web Service certificate, see

Adding trusted domains to your room system

on page76.

Password Type the Lync account’s password.

Proxy Credent ials Select Use Lync Account credentials.

Configuration Modes If your organization maintains a mixed environment of Lync2010 and

Lync2013 server pools, select Manual, and then type the address of the Lync2013 server pool in the

Internal Server Name

box.

Quality Control Optionally, enable the Customer Experience Program to assist with

troubleshooting.

Logging Optionally, select Full in the drop-down list, and then enable

Windows®Event Logging to assist with troubleshooting.

TIP

You can record this information in the

configuration guide

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for future reference.

SMARTRoomSystem for MicrosoftLync software

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CHAPTER4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE

2. Click System Settings, and then click Network Connections.

The

Network Connections

3. Right-click Local Area Connection, and then select Properties.

The

Local Area Connection Properties

4. Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

The

Internet Protocol Version 4 (TCP/IPv4) Properties

5. Select Obtain DNS server address automat ically.

Select Use the following DNS server addresses, and then type your domain’s DNS server addresses in the

6. Select Validate settings upon exit, and then click OK.

PreferredDNSserver

window opens.

dialog box appears.

and

dialog box appears.

AlternateDNSserver

boxes.

7. Close the dialogboxes.

8. Click Password Renewal, and then disable Auto-R enew Password.

9. Continue to the next procedure.

Local Area Connection Properties

dialog box, and any other open windows and

Checking the status of the Lync Room System software productkey

To check the status of Lync Room System soft ware product key

1. Click OEM Sett ings, and then click SRS Licensing Tool.

2. Click Check Status.

If your organization has a Lync Room System software product key distributed by a KMS server, the indicates that the room system isn’t licensed.

NOTE

Status

box indicates that the room system is licensed. Otherwise, the

Status

box

Depending on the KMS server’s settings, the KMS server might take several hours to allocate a product key to the room system.

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3. If the room system is licensed, continue to the next procedure.

If the room system isn’t licensed, do one of the following:

Wait for the KMS server to allocate a product key to the room system, and then repeat steps 1 to 2.

NOTE

You can continue using the Lync Room System software during the trial period.

Type the MAK provided by Microsoft in the

MAK key

continue to the next procedure.

Testing your room system

box, click Activate Key, and then

To test your room system

1. Click Lync Settings.

2. If your organization uses an on-premise Lync Server, click Make a Test Call, and then follow the on-screen instructions to test call functions.

3. Click Test Meet Now, and then follow the on-screen instructions to test server connections and video functions.

4. If you’re unable to complete a test call or test meeting, wait one or two minutes and then try steps 2 and 3 again.

TIPS

If you’re still unable to complete a test call or test meeting, you can verify the room system’s Lync account credentials by using them on a computer with Lync2013 client software.

If the audio is too loud or too quiet, adjust the audio settings in the

Lync Settings

tab.

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5. Click Apply & Restart.

The Lync appliance restarts in meeting mode:

When the room system connects to the MicrosoftExchange server, the meeting room’s calendar appears.

When the room system connects to the Lync Server, the meeting room name and the

MeetNow

button appear below the calendar.

NOTE

If the Lync appliance starts in administrator mode, click Apply & Restart again to shut down and start the Lync appliance in meeting mode.

TIPS

If the Lync appliance is unable to connect to the Lync Server, use a computer with Lync2013 client software to verify the Lync account credentials.

If the Lync appliance is unable to connect to the MicrosoftExchange server, use a computer with an Internet browser to log on to MicrosoftOutlook® Web Access with the Lync account credentials. This enables you to verify that the Lync account can access the MicrosoftExchange calendar.

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Chapter 5

Scheduling meetings 37 Turning on your room system 38 Starting meetings and whiteboard sessions 39 Managing meetings using the console 40 Presenting content during meetings 43

Presenting computer screens 43 Presenting files 44

Using the whiteboard feature 44 Supporting users with special needs 45 Ending meetings 46

This chapter provides an overview of how users can schedule and conduct a meeting using your SMARTRoomSystem and Lync Room System software.

Scheduling meetings

Using MicrosoftOutlook on their personal computers, users can schedule Lync meetings and book the SMARTRoomSystem as a resource.

To schedule a new Lync meeting

1. Start Outlook, and then click Calendar.

2. Click Home, and then click New Lync Meeting.

NOTE

For users with older versions of Lync software, this button is labeled

A new Lync meeting opens.

3. Select a date and time for the meeting, type a subject and details, and then add participants and the room resource.

New Online Meeting

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4. If appropriate, change the meeting options:

a. Click Meeting Options.

The

Lync Meeting Options

dialog box appears.

b. Change the meeting options.

NOTE

The controls in this dialog box vary depending on how your organization has configured Lync Server.

c. Click OK.

5. Send the meeting invitation to the participants and resources.

To convert an existing meeting t o a Lync meeting

1. Start Outlook, and then click Calendar.

2. Locate the meeting in the calendar, and then double-click it.

The meeting opens.

3. Click Appointment, and then click Lync Meeting.

NOTE

For users with older versions of Lync software, this button is labeled

Online Meeting

4. Add the room system as a resource.

5. Send the meeting update to the participants and resources.

Turning on your room system

Your room system’s interactive flat panels have two presence detection sensors on their frames that can detect people up to 16' (5 m) away when the room system is in Standby mode.

When the sensors detect motion in the room, the room system turns on. If presence detection is disabled, you can manually turn on the room system by pressing the Power/Standby button on

the front control panel of each interactive flat panel.

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Starting meetings and whiteboard sessions

After the room system turns on, the interactive flat panels and the console show the room system’s schedule as a set of squares:

l When the room system is booked for a meeting, the meeting’s details and

Join

appear in the

square.

l When the room system is available,

Free

appears in the square.

NOTE

If the room system’s schedule doesn’t appear or update correctly, there might be an issue with the connection between the Lync Room System software and Microsoft Exchange server (see

Resolving software issues

on page76).

Users can join a scheduled meeting when the room system is booked, or they can create an ad hoc meeting or an ad hoc whiteboard session when the room system is available.

To join a scheduled meeting

1. Press the meeting’s square on either the interactive flat panels or the console.

NOTE

The schedule shows only the Lync meetings to which the room system has been added as a resource. If a meeting doesn’t appear as a square in the schedule, convert the meeting to a Lync meeting and add the room system to the meeting as a resource (see

meetings

on page37).

Scheduling

2. If the meeting is private, type the appropriate sign-in address, user name and password in the text boxes, and then click Join.

The console shows a set of tabs for managing the meeting (see

console

on the next page). The interactive flat panels show up to five connected participants’

Managing meetings using the

videos in a gallery.

To create an ad hoc meeting

1. Press Meet Now on the console.

2. Add participants to the meeting.

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CHAPTER5 USING YOUR ROOM SYSTEM

3. Press Start Meeting.

The console shows a set of tabs for managing the meeting (see

console

below). The interactive flat panels show all connected participants’ videos in a

Managing meetings using the

gallery.

TIP

Alternatively, if the Lync infrastructure supports connecting through POTS, press Dial Pad and use the dial pad to call a person using the room system. To convert the audio call into a video meeting, press St artVideo and then press Invit eMorePeople.

To create an ad hoc whiteboard session

1. Press St art Whiteboard on the console or on one of the interactive flat panels.

2. Write or draw digital ink (see

Using the whiteboard feature

on page44).

3. Press Email Whiteboard when done to e-mail the whiteboard file.

Managing meetings using the console

The console enables users to manage the meeting and the room system features. The user who organized the meeting typically sits in front of and operates the console during the meeting.

During the meeting, users can show and use the following tabs on the console:

Tab Contents Actions

Content The name of the participant

who is currently presenting and the content uploaded

Press a content item, and then click

Start Presenting to present the item. Press StopPresent ing when done.

to the meeting including PowerPoint files and whiteboard sessions

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Tab Contents Actions

Participants A list of all participants in

the meeting

Press a participant’s name and then select

the appropriate option from the menu:

Mute and unmute the participant’s audio

Pin the participant’s video to the gallery so that it’s always visible

Lock or unlock the spotlight on the participant

Remove the participant from the meeting

Press Invite More People to invite

additional participants. Press Mute Audience to mute all

participants’ audio except for the participant who is currently presenting.

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Tab Contents Actions

Display Display options for the

room system’s interactive flat panels

In room systems with one interactive flat

panel, select from one of the following options:

Gallery & Content to show the gallery and shared content

Gallery to show only the gallery

Presentation to show only shared content

Speaker to show only the presenting participant’s video

Speaker & Content to show the presenting participant’s video and shared content

In room systems with two interactive flat

panels, select from one of the following options:

Gallery & Content to show the gallery on one interactive flat panel and shared content on the other interactive flat panel

Speaker to show the presenting participant’s video on one interactive flat panel and shared content on the other interactive flat panel

Gallery View to show the gallery across both interactive flat panels

Enable Preview to show the video from

the room system camera.

IM Instant messages (IMs)

shared during the meeting

Press the input field and then use the on-screen keyboard to type an IM. All participants in the meeting can see all IMs.

In addition to the tabs, the console contains a toolbar with the following buttons:

Button Procedure

Stop Video Stop the meeting room’s video.

Hold Call Stop the meeting’s video and mute the audio.

Mute Room Mute the meeting room’s microphones.

Speaker Off Mute the meeting room’s speakers.

Room Volume Move the slider to adjust the volume.

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Button Procedure

Dial Pad Show a dial pad to use Lync Room System software’s phone features (if the

Lync infrastructure supports a POTS bridge).

New Whiteboard Create a new whiteboard file.

Email Whiteboard E-mail the whiteboard file.

Leave Meeting Disconnect the room system from the Lync meeting (see

Ending meetings

on page46).

Presenting content during meetings

During a meeting, users can present the following:

l Their computer screens

l Files

l A digital whiteboard

NOTE

Remote participants connecting to the meeting through some smart phones and other mobile devices are unable to view shared computer screens or whiteboard sessions due to limitations of the Lync client software for those devices.

Presenting computer screens

Users with laptops can connect the laptop harness’s HDMI cable or VGA cable to their laptops to present their laptops’ video outputs. If the console prompts the user to share the screen, the user should press Yes.

Alternatively, these users can join the Lync meeting from their laptops’ Lync client software. When prompted to confirm that they’re in the meeting room, these users should click Yes. Next, they should click Presentation in Lync software, and then select what they want to share.

NOTE

When remote participants join a meeting and are prompted to confirm that they’re in the meeting room, they should click No. They can then click Presentation in Lync software and select what they want to share.

Other participants attending the meeting in person see the user’s computer screen on one of the interactive flat panels. Remote participants also see the user’s computer screen in real time.

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Presenting files

A user who joins the meeting from his or her computer can share files, including PowerPoint files.

To share a PowerPoint file, the user clicks Presentation in Lync software, and then selects PowerPoint . By default, other users can write or draw over the PowerPoint file but must click

Content and then select TakeOverasPresenter (on the console) or press the arrow buttons and then press Yes when prompted to take over as the presenter (on interactive flat panels) before doing so.

NOTES

l The user sharing the PowerPoint file must select PowerPoint and share the PowerPoint file

(rather than the PowerPoint application) to enable other users to write or draw over the PowerPoint file.

l The user sharing the PowerPoint file can choose to prevent or allow other writers to write or

draw over the file.

To write or draw digital ink over slides from the interactive flat panels, users can press the mode bar (up or down arrow), press Annotate, and then write or draw using their finger or one of the interactive flat panel pens.

Users can also press Enable Media to show any embedded videos in the PowerPoint files.

Using the whiteboard feature

To start a digital whiteboard during a meeting, users can press New Whiteboard on the interactive flat panels or the console. A new whiteboard session appears on one of the interactive flat panels. Users can use the interactive flat panel’s pens and eraser to write, draw and erase digital ink.Alternatively, they can use their fingers to write or draw digital ink and their fists or palms to erase it.

In addition to writing, drawing and erasing digital ink, users can move digital ink and other objects in the whiteboard file and create additional whiteboard files.

Remote participants see the whiteboard session in real time and can add their own digital ink notes to it as part of a collaborative effort.

At the end of the meeting, the users can press Email Whiteboard on the console to e-mail the whiteboard file.

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TIP

If users haven’t started a meeting (see

Starting meetings and whiteboard sessions

on page39) but still want to use the whiteboard feature, they can press StartWhit eboard on the interactive flat panels or the console.

Supporting users with special needs

Lync Room System software includes the following features to support users with special needs:

l High contrast themes

l Screen narrator

l Screen magnifier

NOTE

These features are available only in newer versions of Lync Room System software. You can download and install the latest version of Lync Room System software or configure your room system to download and install updates automatically in the Lync Admin Console (see

software and firmware

on page52).

Updating

To apply a high contrast theme

1. Press Opt ions on the console.

2. Press Dark Theme to apply a high contrast theme with light text and graphics on a dark background.

Press Light Theme to apply a high contrast theme with dark text and graphics on a light background.

Lync Room System software appears in the selected theme.

NOTE

To return to the default them, press Options on the console, and then press Default Theme.

To use the screen narrator

1. Ensure the speakers are properly connected and working.

2. Press Options on the console, and then press Start Narrat or.

The

Microsoft Narrator

dialog box appears.

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3. Set the controls in the

Microsoft Narrator

dialog box.

TIP

For more information on the controls in the

Microsoft Narrator

dialog box, press Quick Help.

4. Use the screen narrator to read text on the screen.

To use the screen magnifier

1. Press Opt ions on the console, and then press St art Magnifier.

The

Magnifier

2. Set the controls in the

toolbar appears.

Magnifier

toolbar.

TIP

For more information on the controls in the

Magnifier

toolbar, press Help .

3. Use the screen magnifier to magnify text and graphics on the screen.

Ending meetings

At the end of the meeting, users can press Leave Meeting on the console to disconnect the room system from the Lync meeting. The Lync meeting ends when all participants have left.

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Chapter 6

Recommended tools 48 Remotely monitoring your room system 49

Installing the LyncRoomSystem Administrative WebPortal 49

Using the LyncRoomSystem Administrative WebPortal 49 Updating software and firmware 52 Turning off your room system 53 Maintaining the interactive flat panels 55

Calibrating the interactive flat panels 55

Orienting the interactive flat panels 58

Cleaning the screens 59

Cleaning the presence detection sensors 60

Cleaning the camera windows and reflective tape 60

Maintaining ventilation 61

Preventing condensation 61

Replacing a pen nib 62

Using the kickstands to access connectors 62 Maintaining the console 63 Maintaining the camera 63 Maintaining the microphones 64 Maintaining the speakers 64 Checking your room system cable connections 64 Checking your room system installation 64 Removing and transporting your room system 65

Your room system is designed to require no, or only minimal, cleaning and other maintenance.

If your room system requires cleaning or other maintenance or if your organization mandates periodic cleaning or other maintenance of its IT infrastructure, follow the instructions in this chapter.

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CHAPTER6 MAINTAINING YOUR ROOM SYSTEM

Recommended tools

The following are recommended tools that professional, trained installers and IT specialists should have available for maintenance and troubleshooting purposes:

Activity Recommended tools

Hardware service

Hardware isolation testing

Paper and pencil

Ladder

Tape measure

Set of screwdrivers, including flat blade, PhillipsNo.1 and

PhillipsNo.2 Flashlight

Nylon cable ties

Cable tie cutter

16' 5" (5 m) USB cable

16' 5" (5 m) USB cable with mini-B connector

16' 5" (5 m) active USB extension cable

20' 8" (6.3 m) HDMI cable

Functional spare Lync appliance

Functional spare console and power supply

Functional spare camera kit

Functional spare microphone and audio processor kit,

includingcables Functional spare speaker kit, including cables

Functional spare power supplies for the camera, audio

processor and speakers for room systems with SMARTBoard 8055i interactive flat panels

IT access

48 smarttech.com/kb/170450

IT administrator with knowledge of your organization’s Lync

infrastructure SMARTBoard interactive flat panel remote control

USB keyboard and mouse

Laptop that has Outlook and Lync client software and that is

connected to your organization’s Lync infrastructure Internet access for documentation and other resources

(see

Remotely monitoring your room system

Using the LyncRoomSystem Administrative WebPortal, you can remotely collect diagnostic information to monitor the health of your SMARTRoomSystem.

NOTE

In addition to remotely monitoring your room system using the LyncRoomSystem Administrative WebPortal, you can remotely manage it using Lync Infrastructure Environment Administrator tools such as SystemCenter OperationsManager (SCOM). For more information, see microsoft.com/download/details.aspx?id=29256.

Installing the LyncRoomSystem Administrative WebPortal

To install t he LyncRoomSystem Administrative WebPortal

1. Download the installation file from microsoft.com/en-us/download/details.aspx?id=40329.

2. Follow the instructions in technet.microsoft.com/en-us/library/dn436324.aspx to configure your environment for the LyncRoomSystem Administrative WebPortal and then install the LyncRoomSystem Administrative WebPortal.

Using the LyncRoomSystem Administrative WebPortal

Once you have installed the LyncRoomSystem Administrative WebPortal, you can use it to do the following:

l Set a room system’s password, room tag and audio volumes

l View a room system’s information and health status

l Save a room system’s diagnostic log

l Restart a room system

To log on to the LyncRoomSystem Administrative WebPort al

1. Open your Internet browser.

2. Go to the following address:

ht tps://

Where

[Computer]

/lrs

is the address of the computer you installed the LyncRoomSystem

Administrative WebPortal on.

3. Type your user name and password in the appropriate boxes.

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4. Click Sign in.

The

Lync Room System Admin Portal

page appears. The table on this page contains

important information for all room systems on your organization’s network.

To set a room system’s password, room tag and audio volumes

1. Log on to the LyncRoomSystem Administrative WebPortal (see

LyncRoomSystem Administrative WebPortal

on the previous page).

2. Click the room system’s Room Name link.

3. Click Settings.

4. Set the following controls:

Control Procedure

Credentials

Password Type the room system’s password, and then click Set.

Show password Select the check box to show the password.

Room Tag

Tag Type the room system’s tag, and then click Updat e.

Audio

Default Speaker Volume

Move the slider to the right to increase the default speaker volume or move the slider to the left to decrease the default speaker volume, and then click SetDefaultVolumes.

Default Microphone Volume

Move the slider to the right to increase the default microphone volume or move the slider to the left to decrease the default microphone volume, and then click SetDefaultVolumes.

To log on to the

Default Ringer Volume

Move the slider to the right to increase the default ringer volume or move the slider to the left to decrease the default ringer volume, and then click SetDefault Volumes.

5. Click Sign out when done.

To view a room system’s information and health status

1. Log on to the LyncRoomSystem Administrative WebPortal (see

LyncRoomSystem Administrative WebPortal

on the previous page).

2. Click the room system’s Room Name link.

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CHAPTER6 MAINTAINING YOUR ROOM SYSTEM

3. Click Details.

A page showing the room system’s information, including its name, hardware components and software versions, appears.

4. Click Health.

A page showing the room system’s health status, including the status of its network connection and audio and video devices, appears.

5. Click Sign out when done.

To save a room system’s diagnostic logs

1. Log on to the LyncRoomSystem Administrative WebPortal (see

LyncRoomSystem Administrative WebPortal

on page49).

2. Click the room system’s Room Name link.

3. Click Logging.

4. Type the path where you want to save the diagnostics logs in the Save Logs.

5. Click Sign out when done.

To restart a room system

1. Log on to the LyncRoomSystem Administrative WebPortal (see

LyncRoomSystem Administrative WebPortal

on page49).

2. Click the room system’s Room Name link.

3. Click Logging.

4. Press Restart Console to restart the console.

Press Restart PC to restart the Lync appliance.

To log on to the

Save to

box, and then click

To log on to the

5. Click Sign out when done.

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Updating software and firmware

At a scheduled time each night, your room system checks for updates to its software and firmware from Windows Update. It then installs any updates and restarts.

You can also manually check for updates.

To manually check for updates

1. On the console, press Options, and then press Settings.

The

Enter your credentials

2. Type the room system administrator account’s user name and password in the text boxes, and then press Authenticate.

The room system restarts.

3. Type the room system administrator account’s password, and then press ENTER.

screen appears.

The Lync Admin Console appears.

4. Press Web Updates.

5. Press Check Updates and Install.

Lync Room System software checks for and installs any updates.

6. Press Apply & Restart.

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Turning off your room system

For some maintenance procedures, you need to turn off your room system.

To turn off your room system

1. On the console, press Options, and then press Restart .

2. When the screens are blank or when the SMART logo appears, complete the appropriate procedure for the room size:

Room size Procedure

Extra small room

Press the power button on the Lync appliance enclosure for six

seconds.

Flick the power switch on the bottom of the interactive flat

panel.

Small room Flick the power switch on the bottom of the interactive flat

panel.

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Room size Procedure

Medium room Flick the power switch on the bottom of the interactive flat

panel.

Medium room with dual panels

Press the power button on the Lync appliance enclosure for six

seconds.

Flick the power switch on the bottom of both interactive flat

panels.

Large room Flick the power switch on the bottom of both interactive flat

panels.

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Room size Procedure

Extra large room Flick the power switch on the bottom of both interactive flat

panels.

Maintaining the interactive flat panels

Complete the following tasks on a regular basis to maintain your room system’s interactive flat panels:

l Calibrate and orient the interactive flat panels as necessary

l Clean the screen

l Clean the presence detection sensors

l Clean the camera windows and reflective tape

l Maintain ventilation

l Prevent condensation

l Replace pen nibs as necessary

Calibrating the interactive flat panels

Digital cameras in the corners of the interactive flat panels track the position of the pens, eraser and your finger on the screens, and then send the information to SMARTProductDrivers, which interprets this information as mouse clicks, digital ink or ink removal in the appropriate location. Calibration determines the position and angles of the cameras to accurately identify the location of touches on the interactive flat panels.

Typically, you need to calibrate the interactive flat panels during initial configuration only (see

Configuring SMARTSettings

panels after initial configuration in the following situations:

on page30). However, you might need to calibrate the interactive flat

l Digital ink disappears as users write or draw.

l The environment lighting changes.

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IMPORTANT

l To calibrate the interactive flat panels, you need the room system administrator account’s

user name and password.

l If an error message appears while you are calibrating the interactive flat panels, contact

your SMART reseller or SMARTSupport (smarttech.com/contactsupport).

To calibrate an interactive flat panel

1. On the console, press Options, and then press Settings.

The

Enter your credentials

screen appears.

2. Type the room system administrator account’s user name and password in the text boxes, and then press Authenticate.

The room system restarts.

3. Type the room system administrator account’s password, and then press ENTER.

The Lync Admin Console appears.

4. Press OEM Settings, and then press SMART Settings.

SMARTSettings appears.

5. Press SMART Hardware Sett ings.

6. Press the icon of the interactive flat panel you want to calibrate.

7. Select Advanced Settings from the drop-down list.

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8. Press Calibrate.

The calibration screen appears. This can take a few moments.

NOTE

If the calibration screen doesn’t appear on the selected interactive flat panel, move it to the selected interactive flat panel by pressing the spacebar on the keyboard or the Orient button on the interactive flat panel’s color select module.

9. Press the red target with the tip of an interactive flat panel pen. Hold the tip at the center of the target until the target turns green, and then lift the pen.

The target moves to the next location.

IMPORTANT

Hold the pen perpendicular to the screen.

NOTE

You can calibrate a target again by pressing the Keyboard button or the Right-click button on the interactive flat panel’s color select module.

10. Continue pressing targets until the calibration is complete.

A message appears stating that the calibration was successful, and then the orientation screen appears.

11. Orient the interactive flat panel (see

Orienting the interactive flat panels

on the next page).

12. On the console, press OK.

SMARTSettings closes.

13. On the console, press Apply & Restart.

The room system restarts.

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Orienting the interactive flat panels

Typically, you need to orient the interactive flat panels during initial configuration only (see

Configuring SMARTSettings

panels again if the location of users’ touch is misinterpreted (a pointer appears a distance from the actual contact or on a different display than the one being touched).

IMPORTANT

To orient the interactive flat panels, you need the room system administrator account’s user name and password. You’re unable to orient the interactive flat panels in meeting mode.

To orient an interactive flat panel

1. On the console, press Options, and then press Settings.

The

Enter your credentials

2. Type the room system administrator account’s user name and password in the text boxes, and then press Authenticate.

on page30). However, you might need to orient the interactive flat

screen appears.

The room system restarts.

3. Type the room system administrator account’s password, and then press ENTER.

The Lync Admin Console appears.

Press the Orient button on the interactive flat panel’s color select module.

The orientation screen appears.

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5. Use an interactive flat panel pen to press the red targets as they appear. Hold the tip of the pen at the center of each target, and then lift the pen.

The target moves to the next orientation point.

IMPORTANT

Hold the pen perpendicular to the screen.

6. Continue until you’ve pressed all the targets.

The orientation window closes.

7. On the console, press Apply & Restart.

The room system restarts.

8. If this doesn’t correct inaccurate touch control, calibrate the interactive flat panel (see

Calibrating the interactive flat panels

on page55).

Cleaning the screens

Follow these instructions to clean the interactive flat panels’ screens without damaging their anti-glare coating or other product components.

CAUTION

l Do not use permanent or dry-erase markers on the screens. If dry-erase markers are used

on the screens, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screens with a dense or rough material.

l Do not apply pressure to the screens.

l Do not use cleaning solution or glass cleaner on the screens, because they can deteriorate

or discolor the screens.

l Avoid touching the reflective tape between the screens and the bezel, and ensure that this

strip stays dry. Damage to this strip affects touch interactivity.

To clean the screens

1. Turn off your room system (see disconnect the power sources for the interactive flat panels.

Turning off your room system

on page53), and then

2. Wipe the screens with a lint-free, non-abrasive cloth.

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Cleaning the presence detection sensors

Each interactive flat panel has two presence detection sensors on its frame.The sensors should be inspected regularly for dust and should be cleaned if any obvious dust buildup has occurred.

CAUTION

Do not use compressed air, water, chemical agents or cleaning agents to clean the sensors.

To clean the presence detection sensors

1. Turn off your room system (see

Turning off your room system

on page53), and then

disconnect the power sources for the interactive flat panels.

2. Gently wipe the sensors using a clean lint-free cloth.

Cleaning the camera windows and reflective tape

The DViT technology in the interactive flat panels uses four cameras in the corners of the frames and the reflective material between the screens and the bezels. Excessive dust buildup on the camera windows or reflective tape can impair touch performance.

These areas should be inspected regularly for dust and should be cleaned if any obvious dust buildup has occurred.

CAUTION

l Do not use compressed air to clean the camera windows or borders.

l Do not use water, chemicals or cleaning agents.

l Applying too much pressure when cleaning the tape or cameras can damage the tape and

cameras and cause performance issues or errors.

To clean the camera windows and reflective t ape

1. Turn off your room system (see

Turning off your room system

on page53), and then

disconnect the power sources for the interactive flat panels.

2. Using a clean lint-free cloth, gently wipe the camera windows in the top corners and the reflective tape along the top of the interactive flat panel screens.

3. Gently wipe the reflective tape along the sides of the interactive flat panel screens.

4. Gently wipe the camera windows in the bottom corners and the reflective strip across the bottom of the interactive flat panel screens.

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Maintaining ventilation

The interactive flat panels require ventilation to enable the cooling fans to function. Dust buildup in the ventilation holes compromises cooling and leads to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose-end attachment to clear the back ventilation holes

regularly.

CAUTION

Avoid setting up or using your room system in an area with excessive levels of dust, humidity or smoke.

Preventing condensation

The interactive flat panel screens contain layers of glass that can collect condensation, especially in the following conditions:

l Temperature extremes with high humidity

l Rapid changes in humidity, which can occur when you operate the room system near water,

such as a sink, pool, kettle or air conditioner ventilator

l Direct exposure to sunlight

To evaporate condensation from the interactive flat panels

1. Remove the humidity source from the room system, if possible.

2. Adjust the room temperature to normal operating ranges.

3. Turn on the room system for 2–3 hours.

4. If the screen condensation doesn’t evaporate, contact your SMART reseller or SMARTSupport (smarttech.com/contactsupport).

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Replacing a pen nib

To prevent damage to your interactive flat panels’ anti-glare coating, replace a pen nib if it becomes worn. Replacement pen nibs are included with your room system, and you can purchase additional replacements from your authorized SMART reseller (smarttech.com/where) or the SMART Parts Store (parts.smarttech.com).

To replace a pen nib

1. Grasp the worn nib on the pen with a pair of pliers, and then pull and twist the nib loose.

2. Press the replacement nib into the pen.

Using the kickstands to access connectors

For some maintenance and troubleshooting procedures, you might need to access the interactive flat panels’ connectors. You can use the kickstands to access these connectors.

To deploy the kickstands

1. Release the kickstand locks by pulling them down.

2. Pull the bottom of the interactive flat panel away from the wall.

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3. Deploy the kickstands by pushing them up and toward thewall.

NOTE

When you’ve completed your maintenance or troubleshooting and no longer need access to the connectors, push the kickstands down, push the locks up and then place the interactive flat panel back in its original position.

Maintaining the console

Follow these instructions to clean the console’s screen without damaging its anti-glare coating or other product components.

CAUTION

l Do not rub the screen with a dense or rough material.

l Do not apply excessive pressure to the screen.

l Do not use cleaning solution or glass cleaner on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Turn off your room system (see

Turning off your room system

on page53), and then

disconnect the power source for the console.

2. Wipe the screen with a lint-free, non-abrasive cloth to remove finger prints and minor buildup.

Apply a laptop screen cleaning solution to a lint-free, non-abrasive cloth, and then wipe the screen with the cloth to remove more significant buildup.

CAUTION

Do not apply the laptop screen cleaning solution or other liquids directly to the screen.

Maintaining the camera

CAUTION

Do not directly contact the camera lens, even to clean it. Directly contacting the camera lens can scratch or otherwise damage it, negatively impacting the camera’s performance.

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You need to clean the camera lens only if there is visible accumulation of dust. Use a canister of inert gas or a blower bulb to blow the dust off of the lens. Don’t blow off dust with your mouth because this can deposit droplets of saliva on the camera lens.

Maintaining the microphones

Follow these instructions to clean the microphones.

To clean the microphones

1. Turn off your room system (see

2. Wipe the microphones with a lint-free, non-abrasive cloth.

Turning off your room system

on page53).

Maintaining the speakers

Follow these instructions to clean the speakers.

To clean the speakers

1. Turn off your room system (see

2. Wipe the speakers with a lint-free, non-abrasive cloth.

Turning off your room system

on page53).

Checking your room system cable connections

Inspect your room system’s cables on a regular basis to ensure they are securely connected. Using cable strain relief ensures cables remain securely connected and prevents technical issues associated with disconnected cables.

Checking your room system installation

Inspect your room system’s hardware installation frequently to ensure that it remains secure.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

apparatus.

If you find an issue, refer to a professional installer.

Inspect your room system’s software installation by making a test call (see

system

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on page78).

Testing your room

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Removing and transporting your room system

WARNING

Only professional, trained installers should remove your room system.

CAUTION

l Save your original packaging so that you can repack your room system with as much of the

original packaging as possible. This packaging was designed with optimal shock and vibration protection. If your original packaging isn’t available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where).

l Transporting your room system without correct packaging voids your warranty and could

lead to product damage.

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Chapter 7

Resolving hardware issues 67

Locating serial numbers 68 Locating power and status lights 69 Resolving issues with the interactive flat panels 70 Resolving issues with the console 72 Resolving issues with the camera 73 Resolving issues with the microphones 74 Resolving issues with the speakers 74 Resolving issues with connected laptops 75

Resolving software issues 76

Resolving issues with the calendar 76 Resolving issues with shared PowerPoint files 76 Improving the restart time 76 Adding trusted domains to your room system 76

Testing your room system 78

This chapter provides you with the information necessary to solve simple issues that can occur with your room system’s hardware and software.

For the troubleshooting resources, refer to the SMARTknowledgebase (see page10).

SMARTRoomSystem for MicrosoftLync troubleshooting decision tree

Knowledge base

and other

Resolving hardware issues

This section explains how to resolve common issues with your room system’s hardware. If issues persist or aren’t covered, contact your SMART reseller or SMARTSupport (smarttech.com/contactsupport).

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Locating serial numbers

Each of the major components of your room system has a serial number.

Component Serial number location

Interactive flat panel Bottom of the interactive flat panel on the left side

NOTES

When requesting technical support, provide SMARTSupport

with the left interactive flat panel’s serial number.

You can also access the interactive flat panel’s serial number

from the on-screen display menu.

SBID 8055i

SBID 8070i-G4

SBID 8084i-G4

SERIAL NUMBER

Serial Number

on page107

on page91

on page97

Lync appliance Wide side of the Lync appliance

Console Bottom of the console

Camera Top of the camera beside the service light

Table microphones Bottom of each microphone

Audio processor Narrow side of the audio processor

Speakers Back of each speaker

It’s good practice to record these serial numbers in a safe place. You can use the

SMARTRoomSystem for MicrosoftLync software configuration guide

provided with your room

system for this purpose.

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Locating power and status lights

Your room system’s components have power and status lights, which you can use when resolving common issues with the room system.

No. Component Light

1 Interactive flat panel Power

2 Interactive flat panel Touch system status

3 Console Power and status

4 Camera Video capture

5 Camera Service

6 Microphones Microphone

7 Speakers Power

NOTE

The following power and status lights aren’t shown in the above diagram:

l Power, hard drive activity and network connection lights on the Lync appliance

l Power light on the Lync appliance enclosure (room systems with SMARTBoard 8055i

interactive flat panels only)

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Resolving issues with the interactive flat panels

Use the following table to resolve issues with your room system’s interactive flat panels.

Lights Interactive flat panel

status

Power:

Not receiving power The interactive flat panels

Off Touch system:

Off

Power:

Off The interactive flat panels

Solid red Touch system:

Off

Power:

Standby mode The interactive flat panel

Solid amber Touch system:

Off

Issues Solutions

Ensure that the interactive flat should be receiving power but aren’t.

panels are connectedto the mains

power supplyand that the power

switches are turned on.

Press the Power/Standby buttons are off.

the interactive flat panels to turn

them on.

l Enable presence detection (see

doesn’tturn on when you enter the room.

page85).

l Reducethe room temperature to

increase the difference between

the ambient temperature and

human body temperature.

l Move closer to the interactiveflat

panels or make bigger motions.

l Remove any glass, acrylic or other

material between you and the

presence detection sensors.

The interactive flat panels are turning on after they’ve been turned off.

l Increase the re-enable time, which

is the time between when youexit

the room and when the presence

detection sensors start detecting

motion again.

l Closeany blinds or shades to

prevent sunlight from hitting the

presence detection sensors.

on the front control panels of

The interactive flat panels are turning on when people aren’tpresent.

l Remove sources of major

temperature fluctuation (humidifier

emission,air conditioning,heating

system).

l Closeany blinds or shades to

prevent sunlight from hitting the

presence detection sensors.

Power: Solid green

Touch system: Flashing amber

Turning on The status light continues

flashing amber (quickly) for more than one minute.

Turn off the interactiveflat panel

(see page53), wait a few minutes

and then turn the interactive flat

panel backon.

(quickly)

For SMARTBoard 8055iinteractive flat panels,also turn on the Lyncappliance by pressing the power button on the Lync

appliance enclosure (locatedbehind the leftinteractiveflat panel).

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Lights Interactive flat panel

status

Power:

Updatingfirmware The status light continues

Solid green Touch system:

Flashing amber (slowly)

Power: Solid green

On withno touch control

Touch system: Flashing or solidgreen

Power:

On withtouch control The display is blank. l For SMARTBoard 8055iinteractive

Solid green Touch system:

Solid green

Issues Solutions

Turn off the interactiveflat panel flashing amber (slowly) for more than fiveminutes.

(see page53), wait a few minutes

and then turn the interactive flat

panel backon.

There’s no touch control. l Use SMARTBoard Diagnostics,

which is available from

SMARTSettings (see page79),to

troubleshoot the issue.

l Ensure that the USB cable is

connectedas shown in the

installation instructions

(see page9).

flat panels,press INPUT on the

remote control until you select

HDMI1.

For SMARTBoard 8070i-G4 and

8084i-G4 interactive flat panels,

press INP UT on the remote control

untilyou select HDMI3/PC.

l Ensure that the HDMI cable is

connectedas shown in the

installation instructions

(see page9).

The image is unstable or unfocused.

The image is toolight,too dark or has poor quality issues.

Secure the HDMI cable at both

connection points.

Press AUTO SETUP or AUTO on

the interactive flat panel’s remote

control to automaticallyconfigure

the video settings.

There is a persistent image on the screen.

Turn off the interactiveflat panel

and leave it turned off for as long as

the image was on the screen.

When you touch the interactiveflat panel,the touch point is in the wrong location.

l You aren’t touching the screen at

right angles (see

smarttech.com/kb/131299).

l Orient the interactiveflat panel (see

page58).

For SMARTBoard 8055iinteractive flat panels,also turn on the Lyncappliance by pressing the power button on the Lync

appliance enclosure (locatedbehind the leftinteractiveflat panel).

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Lights Interactive flat panel

status

Issues Solutions

An area of the screen doesn’trespond to your touch.

OR When you draw digital ink,

the lines are broken.

l Ensure nothing is taped to the

screen.

l Remove obstructions from the

reflective tape channel.

l Use consistent pressure while

drawing digital ink.

l Closeblindsor shades or dim light

sources.

l Calibrate your interactive flat panel

(see page55).

You try to erase with the eraser, but you draw more

Increase the initial contact area of

your eraser. digital ink. You don’tsee a flashing light on the color selectmodule.

You’re trying to draw digital ink,but you’re erasing digital ink.

l Liftother fingers and the palm of

your hand from the interactive flat

panel while youwrite because the

interactiveflat panel is interpreting

them as an eraser.

l Use a smaller pointer,such as the

pen.

Your room system isn’t turning offwhen people

l Enable presence detection (see

page85). have leftthe room.

Your room system isturning off when people are present.

l Increase the time before the

interactiveflat panel automatically

turns off.

Resolving issues with the console

Use the following table to resolve issues with your room system’s console.

Power light Console status Issues Solut ions

Off Not receiving power The consoleshould be

receivingpower but isn’t.

Solid amber Receiving power but

not connected to the Lyncappliance

There’s an issuewith the Lyncappliance or the interactiveflat panels.

Ensure that the console is

connectedto the power supplyas

show inthe installation instructions

(see page9).

Refer to the troubleshooting table

on page70.

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Power light Console status Issues Solut ions

Solid green Receiving power and

connectedto the Lync appliance

The screen is blank. Ensure that the HDMI cable is

connectedas shown in the

installation instructions

(see page9).

The console screen appears on the interactive flat panel rather than on the console.

l Followthe instructions on page28

to correctlyconfigure the room

system software.

l Ensure that the cable from the

HDMI1 receptacle on the Lync

appliance is connected to the

console.

There’s no touch control. l Use SMARTBoard Diagnostics,

which is available from

SMARTSettings (see page79),to

troubleshoot the issue.

l Ensure that the USB cable is

connectedas shown in the

installation instructions

(see page9).

Resolving issues with the camera

Use the following table to resolve issues with your room system’s camera.

Lights Camera status Issues Solut ions

Videocapture: Off

Service: Off

Videocapture: Off

Servicelight: Flashing amber

Videocapture: Off

Servicelight: Flashing red

Videocapture: Off

Servicelight: Solid red

Videocapture: Red

Servicelight: Green

Not receiving power The camera should be

receivingpower but isn’t.

Updatingfirmware The servicelightcontinues

flashing amber for more than fiveminutes.

Hardware error The camera’s videooutput

doesn’tappear.

Hardware error (the USB cable isn’t

The camera’svideooutput doesn’tappear.

properly connected)

On but not capturing video

The camera’svideooutput doesn’tappear even though it should.

Ensure that the camera is

connectedas shown in the

installation instructions

(see page9) and that the room

system is turned on.

Temporarilydisconnect the power

cable from the camera and then

connect it again after a few

seconds.

Temporarilydisconnect the power

cable from the camera and then

connect it again after a few

seconds.

Ensure the USB cablefrom the

camera is connected to the Lync

appliance.

Perform a room system test(see

page78).

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Lights Camera status Issues Solut ions

Videocapture: Green

Servicelight: Green

On and capturing video

The camera’svideooutput doesn’tappear.

The video quality is poor. Perform a room system test (see

Open the privacy shutter. (The

privacy shutter is marked with a red

spot to indicate when it’s closed.)

page78).

Resolving issues with the microphones

Use the following table to resolve issues with your room system’s microphones.

Microphone li ght Mi crophone st at us Issues Solutions

Off Not receiving power The microphones shouldbe

receivingpower but aren’t.

Red On but muted Remote participants are

unable to hear room participants.

Green On and not muted Remote participants are still

unable to hear room participants.

Ensure that the microphones are

connectedas shown in the

installation instructions

(see page9) and that the room

system is turned on.

Unmute the microphones inLync

Room System software (or press

the microphone button on the table

microphones).

Perform a room system test(see

page78).

Resolving issues with the speakers

Use the following table to resolve issues with your room system’s speakers.

Power light Speaker stat us Issues Soluti ons

Off Not receiving power The speakers shouldbe

receivingpower but aren’t.

Ensure that the speakers are

connectedas shown in the

installation instructions

(see page9) and that the room

system is turned on.

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Power light Speaker stat us Issues Soluti ons

On On You’re unable to hear sound. l Unmute the audio in LyncRoom

System software.

l Turn up the volume in LyncRoom

System software.

l For SMARTBoard 8070i-G4

interactiveflat panels,ensure the

audio input is

IN2

(see page96). For SMARTBoard 8084i-G4 interactiveflat panels,ensure the AUDIO2 inputis page103).

l Ensure the audio processor is

HDMI3/PC

receivingpower and is connected as shown in the installation instructions (see page9).

(see

You can hear sound, but it’s quiet.

Usingthe console, turn up the volume in LyncRoom System software settings.

You can hear sound, but it’s distorted,or there’s feedback.

One or more of the remote participants’audio systems is causing the distortion or feedback. Mute individualremote participants untilyou identify the remote participants with problematicaudio systems. Ask those remote participants to troubleshoottheir audio systems.

Resolving issues with connected laptops

If video input from a connected laptop isn’t appearing on the interactive flat panels, do the following:

l Ensure the HDMI cable or the VGA cable from the video connection harness is properly

connected to the laptop.

l Ensure the video connection harness is properly connected to the room system.

l Ensure the laptop’s external display connector is enabled.

NOTE

Depending on the laptop, the external display connector might be enabled automatically or you might need to press a key on the keyboard. See the laptop’s documentation for instructions.

l If the console prompts you to share your screen with everyone in the meeting, press Yes.

For room systems withSMARTBoard 8055i interactive flat panels, the speakers aren’t connect to the interactive flat panels.

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CHAPTER7 TROUBLESHOOTING YOUR ROOMSYSTEM

Resolving software issues

This section explains how to resolve common issues with your room system’s software.

Before troubleshooting issues with your room system’s software, ensure the latest versions of the software are installed (see

If issues persist or aren’t covered, contact Microsoft for support.

Resolving issues with the calendar

If the Lync Room System software calendar doesn’t appear on the console and interactive flat panels, or if it indicates that the room is free for 24 hours when you know that is has been booked for meetings, there is an issue with the connection between the room system and your organization’s Microsoft Exchange server. For assistance with these and other network issues, contact your organization’s network administrator.

Updating software and firmware

on page52).

Resolving issues with shared PowerPoint files

Users can share PowerPoint files using the room system (see participants are unable to write or draw digital ink over a PowerPoint file, ensure the user is sharing the PowerPoint file (and not the screen, part of the screen or the PowerPoint application) and that permissions are set so that either the presenter or everyone can write or draw digital ink over the file.

Presenting files

on page44). If

Improving the restart time

If you find the room system takes a long time to restart when you are modifying settings, you can remove unused Microsoft language packs to improve the restart time. For more information, see

Improving the start-up and restart time on a SMARTRoomSystem for MicrosoftLync

(knowledgebase.force.com/?q=000014391).

Adding trusted domains to your room system

If the domain name used in the Lync account’s SIP URI is different from the domain name on the Lync Web Service certificate, your room system might not connect to the Lync Server. When this occurs, a dialog box might appear asking if you want to trust the certificate, but this dialog box disappears quickly thereafter.

In this situation, you need to add the domain name specified in the

Name

fields of the Lync Web Service certificate to the room system.

76 smarttech.com/kb/170450

Subject Name

and

Common

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CHAPTER7 TROUBLESHOOTING YOUR ROOMSYSTEM

CAUTION

Use caution when you open the Windows registry editor. If you incorrectly modify the Windows registry, you can damage the Lync appliance’s operating system.

To add a trusted domain to your room system

1. On the console, press Options, and then press Settings.

The

Enter your credentials

screen appears.

2. Type the room system administrator account’s user name and password in the text boxes, and then press Authenticate.

The room system restarts.

3. Type the room system administrator account’s password, and then press ENTER.

The Lync Admin Console appears.

4. Connect a mouse and keyboard to the Lync appliance.

5. Press System Settings, and then press Network Connections.

Control Panel appears.

6. Type regedit in the address bar.

The

Registry Editor

window appears.

7. In the left pane, browse to and open HKEY_LOCAL_MACHINE\SOFTWARE\ Policies\Microsoft\Office\15.0\Lync.

8. In the right pane, right-click and select New > String Value.

A new string appears.

9. Type TrustModelData, and then press ENTER.

10. Right-click the string you created in steps 8 and 9, and then select Modify.

The

Edit String

11. Type the domain name specified in the LyncWeb Service certificate in the

12. Close the

dialog box appears.

Registry Editor

window.

Subject Name

Value data

and

Common Name

box, and then press OK.

fields of the

13. Disconnect the mouse and keyboard.

14. Click Apply & Restart .

The room system restarts.

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CHAPTER7 TROUBLESHOOTING YOUR ROOMSYSTEM

Testing your room system

If your particular issue wasn’t covered in the previous sections or if the solutions in the previous sections didn’t resolve your issue, you can test your room system.

NOTE

To complete a room system test, you need the room system administrator account’s user name and password.

To complete a room system t est

1. On the console, press Options, and then press Settings.

The

Enter your credentials

2. Type the room system administrator account’s user name and password in the text boxes, and then press Authenticate.

screen appears.

The room system restarts.

3. Type the room system administrator account’s password, and then press ENTER.

The Lync Admin Console appears.

4. Press Lync Settings.

5. Press Make a Test Call, and then follow the on-screen instructions to test call functions.

NOTE

You can make a test call only if your organization uses an on-premise Lync Server.

Press Test Meet Now, and then follow the on-screen instructions to test server connections and video functions.

6. If you’re unable to complete a test call or test meeting, wait one or two minutes and then try step 5 again.

7. Press Apply & Restart.

The room system restarts.

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Appendix A

SMARTSettings

Accessing the Lync Admin Console and SMARTSettings 79 Lync Admin Console controls 80 SMARTSettings controls 84

You can access the Lync Admin Console and SMARTSettings using the console.

NOTE

To access the Lync Admin Console and SMARTSettings, you need the room system administrator account’s user name and password.

Accessing the Lync Admin Console and SMARTSettings

To access the Lync Admin Console and SMARTSettings

1. On the console, press Options, and then press Settings.

The

Enter your credentials

2. Type the room system administrator account’s user name and password in the text boxes, and then press Authenticate.

The room system restarts.

3. Type the room system administrator account’s password, and then press ENTER.

The Lync Admin Console appears.

screen appears.

4. Make changes (see

5. If you want to make changes to SMARTSettings, press OEM Sett ings, press SMARTSett ings, make changes (see

79 smarttech.com/kb/170450

Lync Admin Console controls

SMARTSettings controls

on page84), and then press OK.

on the next page).

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APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMARTSETTINGS

6. If you want to apply your changes, press Apply & Restart.

If you don’t want to apply your changes, press Undo & Restart.

The Lync appliance restarts in meeting mode.

Lync Admin Console controls

Control Procedure Notes (if any)

Lync Settings

Credentials

User Name

SIP URI

Password

Proxy Credentials

None

User Lync Account credentials

Other credentials

Type the Lyncaccount’sfulldomain name in one of two formats dependingon how your organization’s servers are configured (forexample,yourdomain\room1 or room1@yourdomain.com).

Type the Lyncaccount’sSIP URI (for example, room1@yourdomain.com).

Type the Lyncaccount’spassword. You can record this information in the

Select to not specify credentials for proxy authentication.

Select to use the Lync account credentialsyou providedin the authentication.

Select to use other credentials for proxy authentication.

Type the user name in the the password in the

Credentials

Password

section for proxy

User name

box and

box.

You can record this information in the

SMARTRoomSystem for MicrosoftLync software configuration guide

You can record this information in the

SMARTRoomSystem for MicrosoftLync software configuration guide

If the domain name used in the Lync account’sSIP URI is different from the domain name on the LyncWeb Service certificate, see

your room system

SMARTRoomSystem for MicrosoftLync software configuration guide

SMART recommends that you use the Lyncaccount credentialsfor proxy authentication.

Addingtrusted domains to

on page76.

Configuration Modes

Automatic

80 smarttech.com/kb/170450

Select if your organization’sautodiscover DNS records are set to automaticallylinkto the Lync 2013 server pool.

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APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMARTSETTINGS

Control Procedure Notes (if any)

Manual

Audio

Default Speaker Volume

Default Microphone Volume

Default Ringer Volume

Select if your organization’sautodiscover DNS records aren’t set to automaticallylinkto the Lync2013 server pool,such as when your organization maintains a mixed environment of Lync2010 and Lync2013 server pools.

Type the address of the Lync2013 server pool in the

Internal Server Name

box.

Move the slider to the rightto increase the default speaker volume.

OR Move the slider to the left to decrease the

default speaker volume.

Move the slider to the rightto increase the default microphone volume.

OR Move the slider to the left to decrease the

default microphone volume.

Move the slider to the rightto increase the default ringer volume.

OR Move the slider to the left to decrease the

default ringer volume.

Make a Test Call

Test Meet Now

QualityControl

Signup for the Customer Experience Program

Logging

Help our support team help you

Press to test the room system’s call functions. See

page78.

Press to test the room system’s server connections and video functions.

Turn On to allow Microsoft tocollect information about configuration, commonlyused features

See page78.

SMART recommends that you allow

Microsoft to collectinformation. and issues to improve future releases of Lync Room System software.

OR Turn Off to not allow Microsoft to collectthis

information.

Select Off to disable logging. OR Select L ight to enablerecording ofsummary

information and gathering information about specific errors.

SMART recommends that you enable full

logging.

Review the Privacy supplement for

MicrosoftLync before changing this

setting.

OR Select Full to enable recording of detailed

information.

Testing your room system

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APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMARTSETTINGS

Control Procedure Notes (if any)

Also turn on Windows Event Logging…

System Sett ings

Monitor Layout

Display content on the left screen

Tutorial Slide Show

Control Panel

System Properties

Turn On to enable Windows Event Logging. OR Turn Off to disable Windows Event Logging.

Turn On to display content users share with others on the leftinteractive flat panel.

OR Turn Off to not display content users share with

others on the leftinteractive flat panel.

Turn On to enable the tutorial.Users can view the tutorial on the interactive flat panels to learn how touse the room system.

OR Turn Off to disable the tutorial.

Press to open the

System Properties

dialogbox. In the

SMART recommends that you enable

Windows Event Logging.

Review the Privacy supplement for

MicrosoftLync before changing this

setting.

This control is availableonly for large

room systems.

System Properties

dialogbox,you can view and manage the Lync appliance’s system properties,including the computer name and network ID.

User Settings

Certificate Manager

Event Viewer

Internet Settings

Network Connections

Press to open the

Press to open the box.

Press to open the window.

User Accounts

Certificates

Event Viewer

dialogbox. In the

window. In the

Internet Properties

NetworkConnections

dialog

User Accounts

dialogbox,you can view and manage the user and administrator accounts you created during the initial configurationof your room system’s software.

Certificates

window,you can view and manage certificates,which the Lync appliance uses to verify the identity of a person or device,authenticate a service, or encrypt files.

Event Viewer

window,you can view and manage the Lyncappliance’s event logs.

In the

Internet Properties

dialogbox,you can set Internet-related options, including Internet security zones and privacy preferences.

In the

Network Connections

window,you can view the status of the Lync appliance’s network connection and set network options, including the DNS server address (see

System software

Configuring Lync Room

on page33).

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APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMARTSETTINGS

Control Procedure Notes (if any)

Windows Firewall

Date and Time

Region and Languages

Web Updates

LyncRoom System Version

Microsoft Updates

Download from Microsoft Update server

Download from WSUS server

OEM Updates

Press to open the

WindowsFirewall

Date and Time

window. In the

dialogbox. In the

Region and L anguage

dialog

box.

Indicates the current version of Lync Room System software installed on the room system.

Select to download Microsoft updates from the Microsoft Update server.

Select to download Microsoft updates from your organization’s Windows Server Update Services (WSUS) server.

Type the URLof the WSUS server in the text box.

WindowsFirewall

window,you can view the status of and configure WindowsFirewall on the Lync appliance.

Date and Time

dialogbox,you can

set the date, time and time zone.

In the

Region and L anguage

dialogbox, you can set region and language options, including date and time formats, keyboard layouts and display languages.

Download from OEM server

Download from internal server

Update Frequency

Automatic updates

CheckUpdates and Install

Daily Maintenance Time

Factory Reset

Reset the Deviceto Factory Image

Select to download SMART updates from the SMART server.

Select to download SMART updates from an internal server.

Type the URLof the internal server inthe text box.

Select to download and install updates automatically as they become available.

OR Clear todownload and install updates manually.

Press to manuallycheckfor and install any updates.

Select the time of day you want to run maintenance checks.

Press to reset the room system to factory defaults.

SMART recommends that you download updates from its server.

See

Updating software and firmware

page52.

Select a time outsideof regular business hours.

See

Resetting the room system to factory

defaults

on page109.

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APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMARTSETTINGS

Control Procedure Notes (if any)

Password Renewal

Auto-Renew Password

Account Type

On-Premise

Office365

OEMSettings

SMART Settings

SRSLicensing Tool

Turn On to enable automatic renewing of the Lyncaccount password, and then type the number of days between renewals in the

Renewal Frequency in Days

OR Turn Off to disable automatic renewing of the

Lyncaccount password.

Select if your organization uses an on-premise LyncServer.

Select if your organization uses an Office365™hosted Lync Server, and then type the connection point in the

Point

box.

Press to open SMARTSettings. See

Press to checkthe status of your room system’s product key and provide a MAK key if your Lync infrastructure doesn’t include a KMS server.

box.

Office 365Connection

SMART recommends that you disable automaticrenewing ofthe Lync account password.

See

System software productkey

SMARTSettings controls

below.

Checking the status of the Lync Room

on page34.

SMARTSettings controls

Control Procedure Notes (if any)

SMARTRoomSystem Settings

Business Hours

12-Hour Setting

Custom Setting

Business Days

SMART Hardware Sett ings

SMARTBoard

Orient

Select if your organization’sbusiness day is 12 hours, and then selectthe appropriate time frame in the drop-down list.

Select if your organization’sbusiness day isn’t 12 hours, and then selectthe start and end times for your organization’sbusiness day.

Select the days of the weekyour organization operates.

Press to orient the interactive flat panel. See

Your room system enters power saving mode outside of the business hours you define on thispage.

In room systems with two interactive flat panels, there are two pages under (one for each interactive flat panel).

Orienting the interactive flat panels

on page58.

SMARTBoard

SMART Hardware Settings

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APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMARTSETTINGS

Control Procedure Notes (if any)

Orientation/Alignment Settings

Quick(4Points)

Standard (9 Points)

Wide (12 Points)

Fine (20 Points)

Defaults

Advanced Settings

Calibrate

ProximitySettings

Turn on the proximity feature

Minimum sleep

Defaults

Select to use four alignment points. The Quick orientation is suitablefor most

purposes. You can perform a Quick orientation to re-orient the interactive flat panel withminimal interruption.

Select to use ninealignment points. The Standard orientation provides a

slightly higher levelof accuracy.

Select to use 12 alignment points. The Wide orientationis suitable for

wide-screen interactive flat panels.

Select to use 20 alignment points.

Press to return orientation settings to their defaults.

Select to calibrate the interactiveflat panel. See

Calibrating the interactive flat panels

on page55.

Select to enable presence detection. If you change these options in

SMARTSettings, the changes appear in the interactive flat panel’s on-screen display menu (see page92 for

Type how long the interactive flat panel waits before detecting motion again (in minutes).

SMARTBoard 8055i interactive flat panels, page97for SMARTBoard 8070i-G4 interactive flat panels or page105 for SMARTBoard 8084i-G4

Press to return presence detection settings to their defaults.

interactiveflat panels). However,if you change these options in the on-screen display menu, the changes don’t appear in SMARTSettings.

Hardware Info & Settings

SMART Camera

Preview

Hardware Info & Settings

Additional Information

Consolefor Room System

Calibrate

85 smarttech.com/kb/170450

Select to view information about the interactive flat panel,including its serial number and firmware and software versions.

Press to view a preview image from the camera, selectthe mains power line frequency for your country (50 Hz or 60 Hz) and set the pan, tilt and zoom as appropriate for the meeting room’s size.

Select to view information about the camera, including its serial number.

Press to view additional information about the camera.

Press to calibrate the console.

See

To optimize the camera

on page32.

Page 92

APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMARTSETTINGS

Control Procedure Notes (if any)

Hardware Info & Settings

Select to view information about the console, including its serial number.

Audio Conferencing System

Hardware Info & Settings

Additional Information

Select to view information about the audio system, including its serial number.

Press to view additional information about the audio system.

About Software and Product Support

Contact Support

Press to view contact information for SMARTSupport.

About This Software

Press to view version and legal information for the SMARTsoftware installedon the Lync appliance.

Tools

Diagnostics

Press to run SMARTBoard Diagnostics. You shouldonly run SMARTBoard

Tasks

Orient/Align the SMART

Press to orient the interactive flat panels. See

Product

Diagnostics in consultation with SMARTSupport.

Orienting the interactive flat panels

on page58.

Connection Wizard

Press to run the connection wizard to connect, calibrate and orientthe interactive flat panels.

See

To calibrate and orient touch on the

interactiveflat panels

on page30.

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Page 93

Appendix B

on-screen display menu

You can access the on-screen display menu using either the remote control or the menu control panel.

Accessing the on-screen display menu

You can access the on-screen display menu using the remote control or the menu control panel located on the bottom of the interactive flat panel.

The remote control requires two 1.5V AAA batteries.

WARNING

To reduce the risk associated with leaking batteries:

l use only AAA type batteries

l do not mix used and new batteries

l orient the battery’s plus (+) and minus (-) terminals according to the markings found on the

remote control

l do not leave the batteries in the remote control for an extended period

l do not heat, disassemble, short or recharge the batteries, or expose them to fire or high

temperature

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APPENDIX B USING THE INTERACTIVE FL AT PANEL ON-SCREEN DISPLAY MENU

l avoid eye and skin contact if batteries have leaked

l dispose of exhausted batteries and product components in accordance with applicable

regulations

To replace batteries in the remote control

1. Press the tab on the underside of the remote control, and then open the cover.

2. Remove the existing batteries.

3. Insert two new 1.5V AAA batteries in the remote control.

4. Replace the cover.

Changing settings in the on-screen display menu

To change settings in the on-screen display menu

1. Press the MENU button on the remote control or the menu control panel.

The on-screen display menu appears.

2. Press the up and down arrows to select a menu, and then press SET or OK.

3. Press the up and down arrows to select a menu option.

4. Press the left and right arrows to change the menu option’s setting.

Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change settings in the submenu.)

5. Press MENU until the on-screen menu closes.

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APPENDIX B USING THE INTERACTIVE FL AT PANEL ON-SCREEN DISPLAY MENU

SMARTBoard8055i interactive flat panel on-screen display menu

Option Values Function Notes (if any)

PICTURE

PICTURE MODE

BRIGHTNESS

CONTRAST

SHARPNESS

BLACK LEVEL

STANDARD sRGB SPORT GAME USER AMBIENT DYNAMIC

0–100 Sets the overall brightness of the

0–100 Sets the brightness of the image in

0–100 Sets the image sharpness You can modify this option only if

0–100 Sets the levelof brightness in the

Sets the picture mode Select USER tocustomize

brightness, contrast, sharpness

image and background

relation to the background

darkest parts ofthe image

and other Select AMBIENT to set brightness

based on the illuminance level of the room and to customize all other

PICTURE

Select one of this option’s other values to set brightness, contrast, sharpness and other optionsto defaultvalues.

Alternatively, you can press the PICTUREMODE button on the remote control.

You can modifythis option only if you select USER in

You can modifythis option only if you select USER or AMBIENT in

PICTUREMODE

you select USER or AMBIENT in

PICTUREMODE

You can modifythis option only if you select USER or AMBIENT in

PICTUREMODE

PICTURE

options.

PICTURE

PICTUREMODE

TINT

COLOR

COLORTEMPERATURE

RED

89 smarttech.com/kb/170450

0–100 Sets the image tint You can modifythis option only if

you select USER or AMBIENT in

PICTUREMODE

0–100 Sets the image color depth You can modify this option only if

you select USER or AMBIENT in

PICTUREMODE

NORMAL WARM USER COOL

0–100 Sets the amount of red in the

Sets the color temperature SelectUSER to customize the

amount of red, green and bluein the image.

Select one of this option’s other values to set the amount of red, green and blue inthe image to default values.

You can modifythis option only if

image

you select USER in

COLORTEMPERATURE

Page 96

APPENDIX B USING THE INTERACTIVE FL AT PANEL ON-SCREEN DISPLAY MENU

Option Values Function Notes (if any)

GREEN

BLUE

AMBIENT

IN BRIGHT

IN DARK

IN BRIGHT LUX

0–100 Sets the amount of green inthe

image

0–100 Sets the amount of blue in the

image

1–100 Sets the image brightness for

brightlylitrooms

0–99 Sets the image brightness for dimly

litrooms

100–1000 Sets the illuminance levelfor

brightlylitrooms (in lux)

You can modifythis option only if you select USER in

COLORTEMPERATURE

You can modifythis option only if you select USER in

COLORTEMPERATURE

You can modifythis option only if you select AMBIENT in

PICTUREMODE

The value of this menu option can’t be less than the value of

INDARK

You can modifythis option only if you select AMBIENT in

PICTUREMODE

The value of this menu option can’t be more than the value of

INBRIGHT

You can modifythis option only if you select AMBIENT in

PICTUREMODE

The value of this menu option can’t be less than the value of

INDARKLUX

IN DARKLUX

50–950 Shows the illuminance level for

dimlylitrooms (in lux)

You can modifythis option only if you select AMBIENT in

PICTUREMODE

The value of this menu option can’t be more than the value of

INBRIGHTLUX

SENSINGLUX

[N/A] Displays the current illuminance

levelof the room (in lux)

This option only provides information. You’re unable to modify it.

NOISE REDUCTION

ON OFF

Enables or disables image noise reduction

This option isn’t applicable to the SMARTRoomSystem.Don’t change itfrom its default value.

PICTURE RESET

[N/A] Resets alloptionsin the

PICTURE

menu to their default values

ADJUST The options in this menu aren’t applicable to the SMARTRoomSystem.

AUDIO The optionsin this menu aren’t applicable to the SMARTRoomSystem.

OSD

LANGUAGE

[Languages] Sets the on-screen display menu’s

language

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APPENDIX B USING THE INTERACTIVE FL AT PANEL ON-SCREEN DISPLAY MENU

Option Values Function Notes (if any)

OSDTURN OFF

OSDH-POSITION

OSDV-POSITION

INFORMATION OSD

MONITORINFO

MODEL NAME

SERIALNUMBER

OSDTRANSPARENCY

5–240 Sets the time of inactivity before the

on-screen display menu turns off (in seconds)

0–100 Sets the horizontal position of the

on-screen display menu

0–100 Sets the vertical positionof the

on-screen display menu

3–10 OFF

Specifies how long the information menu displays when a user changes the video input or presses the DISPLAY button on the remote control

[N/A] Shows the interactive flat panel’s

model number

[N/A] Shows the interactive flat panel’s

serial number

TYPE1 TYPE2

Sets the on-screen display menu transparency

OFF

This option only provides information. You’re unable to modify it.

OSDRESET

SETUP

POWER SAVE

STANDBY MODE

DDC CI

SCAN MODE

[N/A] Resets alloptionsin the

to their default values

ON OFF

STANDBY ECO STANDBY

ENABLE DISABLE

Enables or disables PowerSave mode

Sets the Standbymode to reduce power consumption

Enables or disables two-way communication and control of the interactiveflat panel

UNDERSCAN

Sets the scanning mode This option isn’t applicable to the

OVERSCAN

OSD

Don’t change this option from its default value.

This option isn’t applicable to the SMARTRoomSystem.Don’t change itfrom its default value.

SMARTRoomSystem.Don’t change itfrom its default value.

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APPENDIX B USING THE INTERACTIVE FL AT PANEL ON-SCREEN DISPLAY MENU

Option Values Function Notes (if any)

PROXIMITY CONTROL

PROXIMITY

RE-ENABLETIME

AUTOPOWEROFF

BRIGHTNESS

HEAT STATUS

ENABLE DISABLE

Enables or disables presence detection

1–10 Sets how long the interactiveflat

panel waits before detecting motion again (in minutes)

15–240 Sets when the interactive flat panel

automatically turns off (in minutes)

0–100 Sets the brightness of the welcome

screen

You can modifythis option only if you select STANDBY in

STANDBYMODE

If you change this option in SMARTSettings (see page84), the change appears in the on-screen display menu. However, if you change this option in the on-screen display menu, the change doesn’t appear in SMARTSettings.

You can modifythis option only if you select ENABLE in

PROXIMITY

You can modifythis option only if you select ENABLE in

PROXIMITY

This option isn’t applicable to the SMARTRoomSystem.Don’t change itfrom its default value.

FAN1

FAN2

SENSOR1

SENSOR2

FAN CONTROL

COOLING FAN

FAN SPEED

[N/A] Shows the status of the first fan This option only provides

information. You’re unable to modify it.

[N/A] Shows the status of the second fan This option only provides

information. You’re unable to modify it.

[N/A] Shows the temperature reading

from the first sensor

This option only provides information. You’re unable to modify it.

[N/A] Shows the temperature reading

from the secondsensor

This option only provides information. You’re unable to modify it.

ON AUTO

Sets the fan torun continuously (ON) or only when the sensor temperature isgreater than optimal sensor temperature (AUTO)

LOW

Sets the speed of the fan

HIGH

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APPENDIX B USING THE INTERACTIVE FL AT PANEL ON-SCREEN DISPLAY MENU

Option Values Function Notes (if any)

SENSOR1

SENSOR2

USB SETTING

USB1

USB2

USB3

35–55 Sets the optimal temperatures for

the first sensor (in degrees Celsius)

35–55 Sets the optimal temperatures for

the second sensor (in degrees Celsius)

VGA1 VGA2 DVI

Sets the video input for the USB1 receptacle,or disables the receptacle

DPORT HDMI1 HDMI2 DISABLE

VGA1 VGA2 DVI

Sets the video input for the USB2 receptacle,or disables the receptacle

DPORT HDMI1 HDMI2 DISABLE

VGA1 VGA2 DVI

Sets the video input for the USB3 receptacle,or disables the receptacle

DPORT HDMI1 HDMI2 DISABLE

This option isn’t applicable to the SMARTRoomSystem.Don’t change itfrom its default value.

SETUPRESET

FACTORY RESET

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[N/A] Resets alloptionsin the

SETUP

menu to their default values

[N/A] Resets options in allmenus to their

default values

This option isn’t applicable to the SMARTRoomSystem.Don’t change itfrom its default value.

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APPENDIX B USING THE INTERACTIVE FL AT PANEL ON-SCREEN DISPLAY MENU

SMARTBoard8070i-G4 interactive flat panel on-screen display menu

Option Values Function Notes (if any)

PICTURE

PICTURE MODE

BRIGHTNESS

CONTRAST

SHARPNESS

BLACK LEVEL

STANDARD CINEMA/sRGB SPORT GAME USER AMBIENT DYNAMIC

0–100 Sets the overall brightness of the

0–100 Sets the brightness of the image in

0–100 Sets the image sharpness You can modify this option only if

0–100 Sets the levelof brightness in the

Sets the picture mode Select USER tocustomize

brightness, contrast, sharpness

image and background

relation to the background

darkest parts ofthe image

and other Select AMBIENT to set brightness

based on the illuminance level of the room and to customize all other

PICTURE

Select one of this option’s other values to set brightness, contrast, sharpness and other optionsto defaultvalues.

Alternatively, you can press the PICTUREMODE button on the remote control.

You can modifythis option only if you select USER in

You can modifythis option only if you select USER or AMBIENT in

PICTUREMODE

you select USER or AMBIENT in

PICTUREMODE

You can modifythis option only if you select USER or AMBIENT in

PICTUREMODE

PICTURE

options.

PICTURE

PICTUREMODE

TINT

COLOR

COLORTEMPERATURE

RED

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0–100 Sets the image tint You can modifythis option only if

you select USER or AMBIENT in

PICTUREMODE

0–100 Sets the image color depth You can modify this option only if

you select USER or AMBIENT in

PICTUREMODE

NORMAL WARM USER COOL

0–100 Sets the amount of red in the

Sets the color temperature SelectUSER to customize the

amount of red, green and bluein the image.

Select one of this option’s other values to set the amount of red, green and blue inthe image to default values.

You can modifythis option only if

image

you select USER in

COLORTEMPERATURE