If you register your SMART product, we’ll notify you of new features and software upgrades.
Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMARTSupport.
Serial numbers:
Interactive flat panel(s)
*
Lync® appliance
Console
Camera
Table microphones
Audio processor
Speakers
Date of purchase:
*
When requesting technical support, provide SMARTSupport with t he left interactive flat panel’s serial number.
FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Theselimits are designed to provide
reasonable protection against harm ful interference when theequipment is operated i n a commercial environment. This equipment generates, uses andcan r adiate r adio
frequency ener gy and, if not installedand used in accordance w ith the manufacturer’s instructions, may cause har mful i nterference to radio communications. Operation of
this equipment in a r esidential area is likely to causeharmful interference in w hich case the user wi ll be requiredto correct the interference at his own expense.
Trademark not ice
SMARTRoomSystem, SMARTBoard, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMARTTechnologiesULC in the U.S. and/or other countri es. Micr osoft, Windows, Lync, Outlook and PowerPoint are either r egistered trademarks or trademarks of
Microsoft Corporation in the U.S. and/or other countri es. All other third-par ty product and company names may be tr ademarks of their r espective owners.
This product and/or usethereof covered by one or m ore of the following U.S. patents.
www.smarttech.com/patents
08/2013
smarttech.com/kb/170450
Important information
I M P O R T A N T
If you were directed to this guide from your room system’s quick start guide, proceed to Configuring
your room system’s software on page 11.
W A R N I N G
l Failure to follow the installation instructions shipped with your SMART product could result in
personal injury and product damage which may not be covered by your warranty.
l Ensure your installation complies with local building and electrical codes.
l Do not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids your warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.
l To reduce the risk of fire or electric shock, do not expose your SMART product to rain or
moisture.
l If your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
l Ensure that any cables extending across the floor to your SMART product are properly
bundled and marked to avoid a trip hazard.
l Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous
voltage points and cause electric shock, fire or product damage which may not be covered by
your warranty.
l Do not place any heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by your warranty.
l Useonly extension cords and outlets into which this product’s polarized plug can be fully
inserted.
l Use the power cable provided with this product. If a power cable is not supplied with this
product, please contact your supplier. Use only power cables that match the AC voltage of the
power outlet and that comply with your country’s safety standards.
ismarttech.com/kb/170450
I M P O R T A N T I N F O R M A T I O N
l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments
with care when disposing of them.
l Do not move or mount the interactive flat panel by connecting rope or wire to its handles.
Because the interactive flat panel is heavy, rope, wire or handle failure could lead to personal
injury.
l Use SMART supplied mounting hardware or hardware that is designed to properly support the
weight of your product.
l Disconnect all power cables for your interactive flat panel from the wall outlet and seek
assistance from qualified service personnel when any of the following occurs:
o
The power cable or plug is damaged
o
Liquid is spilled into the interactive flat panel
o
Objects fall into the interactive flat panel
o
The interactive flat panel is dropped
o
Structural damage such as cracking occurs
o
The interactive flat panel behaves unexpectedly when you follow operating instructions
iismarttech.com/kb/170450
Contents
Important informationi
Chapter 1: Welcome1
About your room system2
About this guide7
Other documentation and resources7
Chapter 2: Installing your room system’s hardware9
Chapter 3: Configuring your room system’s software11
Before configuring your room system’s software11
Turning on your room system for the first time12
Logging on and configuring the displays16
Configuring Lync Room System software17
Checking the status of the Lync Room System software productkey19
Configuring SMARTSettings19
Making a test call21
Chapter 4: Using your room system23
Scheduling meetings23
Turning on your room system24
Starting meetings and whiteboard sessions25
Managing meetings using the console26
Presenting content during meetings28
Ending meetings30
Chapter 5: Maintaining your room system31
Recommended tools32
Turning off your room system33
Updating software and firmware33
Maintaining the interactive flat panels34
Maintaining the console41
Maintaining the camera42
Maintaining the microphones42
Maintaining the speakers42
Checking your room system installation43
Removing and transporting your room system43
Chapter 6: Troubleshooting your roomsystem45
Resolving hardware issues45
iiismarttech.com/kb/170450
C O N T E N T S
Resolving software issues53
Testing your room system53
Accessing SMARTSettings54
Appendix A: Using the interactive flat panel on-screen display menu55
Accessing the on-screen display menu55
Changing settings in the on-screen display menu56
Small and large room on-screen display menu57
Medium room on-screen display menu62
Appendix B: Resetting the room system to factory defaults71
Appendix C: Hardware environmental compliance73
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery
Directives)73
Batteries73
More information73
Index75
ivsmar ttech.com/kb/170450
Chapter 1
About your room system2
Features2
Integration with Lync2
Simple startup2
Automatic sharing of video and audio2
Collaboration2
Presence detection3
DViT® (DigitalVisionTouch) technology on a 16:9 LCD screen
with e-LED backlight. DViT technology enables users to do the
following:
*
l Interact with content by pressing it with their fingers
l Write digital ink on the digital whiteboard or on a shared
PowerPoint file using their fingers or one of the provided pens
l Erase digital ink using their fists, their palms or the provided
eraser
*
Included in the table microphone upgrade kit
3smarttech.com/kb/170450
C H A P T E R 1
Welcome
During a meeting, the interactive flat panels show video, shared PowerPoint files, and video input
from optionally connected laptops. In addition, users can use the whiteboard feature to record notes
and share them with others.
For information on which interactive flat panel model is included with your room system and the
differences between these models, see Comparing small, medium and large rooms on page 6.
Lync appliance
The Lync appliance includes Lync Room System software as well as SMARTProductDrivers. Lync
Room System software enables users to start, join and facilitate meetings and connect with others
through your organization’s Lync infrastructure. SMARTProductDrivers enables the touch features
of the interactive flat panels and the operation of the all components in the room system.
The Lync appliance is installed in a slot on the bottom of the interactive flat panel.
N O T E
In large rooms, the Lync appliance is installed on the left interactive flat panel.
Console
The console is the room system’s primary display. It enables users to access and
control the features of Lync Room System software during their meetings.
The console is typically located on the meeting room table. Like the interactive flat
panels, the console features a 16:9 LCD screen with touch technology, enabling users to
interact with buttons and other controls by pressing them.
Camera
The high definition camera automatically captures room video during meetings. Users
can temporarily stop the video or shutter the camera for privacy purposes.
In most meeting rooms, digital pan, tilt and zoom (DPTZ) and the camera’s 109° field of
view ensure all meeting participants are captured regardless of where they are in the meeting room.
The camera is installed on the top of the interactive flat panel in small and medium rooms or between
the interactive flat panels in large rooms.
Microphones
The microphones automatically capture audio during meetings. Users can
temporarily mute the microphones for privacy purposes.
4smarttech.com/kb/170450
C H A P T E R 1
Welcome
Depending on your room system, the microphones either are integrated with the camera or are
separate units that are typically located on the meeting room table.
N O T E
Large and medium rooms come with two table microphones. You can purchase additional table
microphones (see Table microphones on the next page).
Speakers
The speakers transmit audio from remote participants during a meeting. The room
system’s audio-processing features eliminate echos and in-room audio feedback.
The speakers are installed on either side of the interactive flat panels.
Video connection harness for guest laptops
The video connection harness enables users to connect their laptops to the room system using either
VGA or HDMI connectors. When a user connects his or her laptop, the laptop’s video output appears
on an interactive flat panel and is shared with remote participants.
The video connection harness’s connectors are typically located on the meeting room table.
Table microphone upgrade kit
A table microphone upgrade kit is available for room systems for small rooms. This
upgrade kit enables you to use table microphones rather than the camera-integrated
microphones for specialized or challenging room configurations. The upgrade kit
includes two table microphones, an audio processor and accompanying cables.
Accessories
Accessories for the SMARTRoomSystem include the wall stand kit and table microphones.
N O T E
For accessory part numbers and ordering information, refer to the specifications (see Specifications
on page 7).
5smarttech.com/kb/170450
C H A P T E R 1
Welcome
Wall stand kit
The wall stand kit includes a wall stand for each interactive flat panel in your
room system and the cable raceway. The wall stand transfers some of the
weight from the wall to the floor and is required for metal stud walls that can’t
support the full weight of the interactive flat panel. The cable raceway
covers cables running across the floor from the interactive flat panels to the
meeting room table.
Table microphones
Medium and large rooms come with two table microphones. You can purchase and
connect up to three additional table microphones if needed for a total of up to five
table microphones.
Comparing small, medium and large rooms
The SMARTRoomSystem comes in three sizes:
Small
(SRS-LYNC-S)
Medium
(SRS-LYNC-M)
Large
(SRS-LYNC-L)
The following table presents the key differences between the small, medium and large room sizes:
Small roomMedium roomLarge room
Intended useSmall meeting rooms
(approximatelysixpeople)
100 sq. ft. (10 m²)
Display typeOne SMARTBoard 8070i-G4
interactive flat panel
Display size
(diagonal)
MicrophonesIntegrated with camera
Optional wall
stand kit
70" (178 cm)84" (213.4 cm)2 × 70" (2 × 178 cm)
(withoutthe table microphone
upgrade kit)
OR
Table top (with the table
microphone upgrade kit)
WSK-SMWSK-SMWSK-L
Medium meeting rooms
(approximately12 people)
180 sq. ft. (20 m²)
One SMARTBoard 8084i-G4
interactive flat panel
Table topTable top
Large meeting rooms
(approximately16 people)
300 sq. ft. (30 m²)
Two SMART Board 8070i-G4
interactive flat panels
6smarttech.com/kb/170450
C H A P T E R 1
Welcome
N O T E
Other, minor differences between sizes are noted throughout this guide.
About this guide
This guide explains how to set up and maintain your room system. It includes the following
information:
l How to install and configure your room system
l How to use your room system’s basic features
l How to maintain your room system for years of use
l How to troubleshoot issues with your room system
l How to remotely manage your room system
This guide in intended for individuals who are responsible for installing and maintaining room systems
in their organizations. Other documentation and resources are available for individuals who use room
systems.
Other documentation and resources
In addition to this guide, there are resources for individuals who install, maintain and use room
systems.
Specifications
Your room system’s specifications define the product’s dimensions, weights, recommended
operating and storage temperatures, power requirements and consumption and other important
information for installation and maintenance.
DocumentLink
SMARTRoomSystem for Lync for small rooms specificationssmarttech.com/kb/170449
SMARTRoomSystem for Lync for medium rooms specificationssmarttech.com/kb/170448
SMARTRoomSystem for Lync for large rooms specificationssmarttech.com/kb/170447
SMARTRoomSystem for Lync wall stand kit specifications
7smarttech.com/kb/170450
smarttech.com/kb/170526
C H A P T E R 1
Welcome
Installation instructions
Your room system comes with a hardware selection guide that explains which mounting hardware to
use for your room’s wall type and a quick start guide that explains how to install the room system
hardware. In addition, the optional wall stand and raceway include their own installation guides. If you
misplaced any of these installation instructions, you can download PDF versions.
DocumentLink
SMARTRoomSystem for Lync hardware selection guidesmarttech.com/kb/170464
SMARTRoomSystem for Lync for small rooms quick start guidesmarttech.com/kb/170470
SMARTRoomSystem for Lync for medium rooms quick start guidesmarttech.com/kb/170467
SMARTRoomSystem for Lync for large rooms quick start guidesmarttech.com/kb/170468
SMARTRoomSystem for Lync wall stand installation guidesmarttech.com/kb/170466
SMARTRoomSystem for Lync cable raceway installation guidesmarttech.com/kb/170465
SMARTRoomSystem for Lync table microphone upgrade kit
installation guide
smarttech.com/kb/170560
Deployment and remote management instructions
Microsoft provides documentation on how to deploy Lync software and remotely manage Lync Room
System software using Lync Infrastructure Environment Administrator tools such as the Lync control
console and SCOM. See microsoft.com/en-us/download/details.aspx?id=29256 for this
documentation.
User documentation and training
Lync Meeting Room software includes a tutorial that explains how to use the software. To open the
tutorial, press the OpenTutorial button on the interactive flat panels.
The SMART training website (smarttech.com/training) includes an extensive library of training
resources you can refer to when learning how to use your room system.
Knowledge base
The Support center (smarttech.com/support) includes a knowledge base that you can refer to when
performing maintenance on your room system or troubleshooting issues with your room system.
8smarttech.com/kb/170450
Chapter 2
hardware
This chapter is intended for installers. Before they install the room system’s hardware, installers
should read this chapter along with the hardware installation instructions (see Installation instructions
on page 8) included with the room system.
W A R N I N G
Improper installation of your room system’s hardware can result in personal injury and product
damage.
Before installing your room system’s hardware, do the following:
l Review the room temperature and humidity requirements in the room system’s specifications
(see Specifications on page 7).
l Save all product packaging so that it’s available if you need to transport the room system at a
later date.
N O T E
If the original packaging isn’t available, you can purchase new product packaging from your
authorized SMART reseller (smarttech.com/where).
9smarttech.com/kb/170450
C H A P T E R 2
Installing your room system’shardware
l Ensure the wall can support the weight of the room system.
RoomWeight (lb.)Weight (kg)
Small271123
Medium312141.6
Large520236
N O T E S
o
Refer to local building codes to confirm that the wall can support the above weights.
o
Refer to the hardware selection guide for the recommended hardware for your wall type
(see Installation instructions on page 8).
l Choose an appropriate location for the room system:
o
Do not install the room system in a location where a door or gate could hit it.
o
Do not install the room system in an area where it will be subjected to strong vibrations or
dust.
o
Do not install the room system where the main power supply enters the building.
o
Ensure adequate ventilation or provide air conditioning around the room system so that heat
can flow away from the unit and the mounting equipment.
o
If you mount the room system in a recessed area, leave at least 4" (10 cm) of space
between the room system and the recessed walls to enable ventilation and cooling.
l Install the room system so that its center aligns with the center of the meeting room table. This
ensures the meeting room table appears in the center of the camera’s field of view.
l Install the room system so that the interactive flat panels are the appropriate distance from the
floor.
DistanceSmall roomMedium roomLarge room
From the floor to the bottom of the
32" (81.4 cm)29 1/2" (74.9 cm) 32" (81.4 cm)
interactive flat panel
From the floor to the bottom of the
38 1/8" (97 cm)35 3/8" (89.9 cm) 38 1/8" (97 cm)
active display area
10smarttech.com/kb/170450
Chapter 3
software
Before configuring your room system’s software11
Turning on your room system for the first time12
Logging on and configuring the displays16
Configuring Lync Room System software17
Checking the status of the Lync Room System software productkey19
Configuring SMARTSettings19
Making a test call21
After completing the hardware installation, you must turn on the room system for the first time and
then configure its software.
I M P O R T A N T
This chapter is intended for IT administrators responsible for configuring the room system’s
software.
Before configuring your room system’s software
Before configuring your room system’s software, ensure the following prerequisites are in place:
l Your organization has implemented Lync 2013, and the Lync infrastructure is functioning.
l A Lync room account has been set up for the room system on the domain, on the Microsoft
Exchange server and on the Lync Server.
11smarttech.com/kb/170450
C H A P T E R 3
Configuring your room system’ssoftware
l You have the necessary information to connect the room system to the Lync Server, including
the following:
o
IP addresses for DNS servers (if not configured automatically from the network via DHCP)
o
Administrator user name and password to be applied to the room system
o
Lync appliance computer name for network presence
o
Lync account name and password for the room system
o
SIP URI address
l A USB mouse and keyboard are connected to the Lync appliance for use during the software
configuration.
Turning on your room system for the first time
To turn on your room system for the first time
1. Turn on the room system using the power switch located on the bottom of the interactive flat
panel.
Small roomMedium roomLarge room (×2)
N O T E
In large room installations, turn on both interactive flat panels.
12smarttech.com/kb/170450
C H A P T E R 3
Configuring your room system’ssoftware
2.
Press the Input Select buttonon the interactive flat panel’s front control panel until the input
source is HDMI3/PC.
N O T E
In large room installations, set the input source to HDMI3/PC for both interactive flat panels.
The Lync appliance starts and completes the first-run installation process. During this process,
the Lync appliance restarts several times.
N O T E
This process takes time to complete. During this process, displays might not change content
or might appear blank for several minutes.
13smarttech.com/kb/170450
C H A P T E R 3
Configuring your room system’ssoftware
3. Configure the interactive flat panels’ on-screen display menus:
RoomProcedure
Small (without
the table
microphone
upgrade kit)
Small (with the
table microphone
upgrade kit)
Medium
Press MENU on the interactive flat panel’s remote control.
a.
Press the down arrow until you select the SETUP menu, and then
b.
press SET.
Press the down arrow until you select Lync®ROOMRESET, and
c.
then press SET.
Press MENU, press the up arrow until you select the AUDIO menu,
d.
and the press SET.
Press the down arrow until you select AUDIOINPUT, press SET and
e.
then select HDMI3/PC ANALOG.
Press MENU until the on-screen display menu closes.
f.
Press MENU on the left interactive flat panel’s remote control.
a.
Press the down arrow until you select the SETUP menu, and then
b.
press SET.
Press the down arrow until you select Lync®ROOMRESET, and
c.
then press SET.
Press MENU until the on-screen display menu closes.
d.
Press MENU on the interactive flat panel’s remote control.
a.
Press the down arrow until you select the OPTION menu, and then
b.
press OK.
Press the down arrow until you select Lync®RoomReset, and then
c.
press OK.
Press MENU until the on-screen display menu closes.
d.
Large
Press MENU on the left interactive flat panel’s remote control.
a.
Press the down arrow until you select the SETUP menu, and then
b.
press SET.
Press the down arrow until you select Lync®ROOMRESET, and
c.
then press SET.
Press MENU until the on-screen display menu closes.
d.
Repeat steps a to d for the right interactive flat panel.
e.
N O T E
Completing the above steps configures the interactive flat panels’ USB-video mapping, audio
settings, presence detection settings and other settings for use with SMARTRoomSystems.
In addition, completing the above steps disables the volume and input select controls on the
interactive flat panels’ front control panels.
4. Continue to the next procedure.
14smarttech.com/kb/170450
C H A P T E R 3
Configuring your room system’ssoftware
To configure Lync Room System software first-run installation settings
1. Select your language, and then click Next.
2. Select your country or region, time and currency preference, and keyboard layout, and then click
Next.
3. Type a user name for the administrator account and a computer name for the Lync appliance,
and then click Next.
N O T E S
o
Follow your organization’s standard for assigning user names and computer names.
o
The administrator account’s user name is usually “admin”.
4. Type a password for the administrator’s account and a hint for that password, and then click
Next.
I M P O R T A N T
You must provide the administrator account’s user name and password whenever you change
the room system’s configuration or troubleshoot issues. If you forget the administrator
account’s user name and password, you are unable to reset it without resetting the room
system to the factory image and then configuring the software again. Therefore, record the
administrator account’s user name and password in a safe place.
5. Select your time zone, specify the current date and time, and then click Next.
The Lync appliance restarts several times. When the basic configuration process is complete, a
screen prompting for the administrator account’s password appears.
N O T E
After the Lync appliance shuts down and starts again for the first time, it might prompt you for
a password or it might log in by itself. In either case the Lync appliance will shut down and
start again.
6. Continue to the next procedure.
15smarttech.com/kb/170450
C H A P T E R 3
Configuring your room system’ssoftware
Logging on and configuring the displays
To log on and configure the displays
1. Type the administrator account’s user name and password that you created in the previous
procedure, and then press ENTER.
The Lync appliance’s desktop and the SMART end user license agreement appear.
2. Read the SMART end user license agreement, and then click Accept.
The Conferencing Microphone Configuration dialog box appears.
3. If you’re configuring the software for a small room without the table microphone upgrade kit,
select Usethecamera microphone, and then click OK.
OR
If you’re configuring the software for a small room with the table microphone upgrade kit, a
medium room or a large room, select Use the table microphone, and then click OK.
I M P O R T A N T
o
You are unable to change this setting later, so ensure you select the correct option.
o
If you originally configured the software for a small room without the table microphone
upgrade kit and subsequently want to configure it for a small room with the table
microphone upgrade kit, you must set the room system to its factory defaults (see
Resetting the room system to factory defaults on page 71).
A dialog box prompting you to check the display settings appears.
4. Click OK.
Control Panel opens, and a second dialog box appears.