Smart Technologies SRS-LYNC-M, SRS-LYNC-L, SRS-LYNC-S User Manual

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SMARTRoomSystem™ for Microsoft®Lync®

Setup and maintenance guide

For models SRS-LYNC-S, SRS-LYNC-M and SRS-LYNC-L

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Keep the following information available in case you need to contact SMARTSupport.

Serial numbers:

Interactive flat panel(s)

Lync® appliance

Console

Camera

Table microphones

Audio processor

Speakers

Date of purchase:

When requesting technical support, provide SMARTSupport with t he left interactive flat panel’s serial number.

FCC warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Theselimits are designed to provide reasonable protection against harm ful interference when theequipment is operated i n a commercial environment. This equipment generates, uses andcan r adiate r adio frequency ener gy and, if not installedand used in accordance w ith the manufacturer’s instructions, may cause har mful i nterference to radio communications. Operation of this equipment in a r esidential area is likely to causeharmful interference in w hich case the user wi ll be requiredto correct the interference at his own expense.

Trademark not ice

SMARTRoomSystem, SMARTBoard, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countri es. Micr osoft, Windows, Lync, Outlook and PowerPoint are either r egistered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countri es. All other third-par ty product and company names may be tr ademarks of their r espective owners.

© 2013SM ARTTechnologiesULC. All r ights reserved. No part of this publi cationm ay be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any languagei n any form by any m eans without thepri or w ritten consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

This product and/or usethereof covered by one or m ore of the following U.S. patents.

www.smarttech.com/patents

08/2013

smarttech.com/kb/170450

Important information

I M P O R T A N T

If you were directed to this guide from your room system’s quick start guide, proceed to Configuring

your room system’s software on page 11.

W A R N I N G

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and product damage which may not be covered by your warranty.

l Ensure your installation complies with local building and electrical codes.

l Do not open or disassemble the SMART product. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids your warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of your SMART

product. Rather, mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose your SMART product to rain or

moisture.

l If your SMART product requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

l Ensure that any cables extending across the floor to your SMART product are properly

bundled and marked to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous

voltage points and cause electric shock, fire or product damage which may not be covered by

your warranty.

l Do not place any heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by your warranty.

l Useonly extension cords and outlets into which this product’s polarized plug can be fully

inserted.

l Use the power cable provided with this product. If a power cable is not supplied with this

product, please contact your supplier. Use only power cables that match the AC voltage of the

power outlet and that comply with your country’s safety standards.

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I M P O R T A N T I N F O R M A T I O N

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments

with care when disposing of them.

l Do not move or mount the interactive flat panel by connecting rope or wire to its handles.

Because the interactive flat panel is heavy, rope, wire or handle failure could lead to personal

injury.

l Use SMART supplied mounting hardware or hardware that is designed to properly support the

weight of your product.

l Disconnect all power cables for your interactive flat panel from the wall outlet and seek

assistance from qualified service personnel when any of the following occurs:

The power cable or plug is damaged

Liquid is spilled into the interactive flat panel

Objects fall into the interactive flat panel

The interactive flat panel is dropped

Structural damage such as cracking occurs

The interactive flat panel behaves unexpectedly when you follow operating instructions

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Important information i

Chapter 1: Welcome 1

About your room system 2 About this guide 7 Other documentation and resources 7

Chapter 2: Installing your room system’s hardware 9

Chapter 3: Configuring your room system’s software 11

Before configuring your room system’s software 11 Turning on your room system for the first time 12 Logging on and configuring the displays 16 Configuring Lync Room System software 17 Checking the status of the Lync Room System software productkey 19 Configuring SMARTSettings 19 Making a test call 21

Chapter 4: Using your room system 23

Scheduling meetings 23 Turning on your room system 24 Starting meetings and whiteboard sessions 25 Managing meetings using the console 26 Presenting content during meetings 28 Ending meetings 30

Chapter 5: Maintaining your room system 31

Recommended tools 32 Turning off your room system 33 Updating software and firmware 33 Maintaining the interactive flat panels 34 Maintaining the console 41 Maintaining the camera 42 Maintaining the microphones 42 Maintaining the speakers 42 Checking your room system installation 43 Removing and transporting your room system 43

Chapter 6: Troubleshooting your roomsystem 45

Resolving hardware issues 45

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C O N T E N T S

Resolving software issues 53 Testing your room system 53 Accessing SMARTSettings 54

Appendix A: Using the interactive flat panel on-screen display menu 55

Accessing the on-screen display menu 55 Changing settings in the on-screen display menu 56 Small and large room on-screen display menu 57 Medium room on-screen display menu 62

Appendix B: Resetting the room system to factory defaults 71

Appendix C: Hardware environmental compliance 73

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery

Directives) 73 Batteries 73 More information 73

Index 75

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Chapter 1

About your room system 2

Features 2

Integration with Lync 2 Simple startup 2 Automatic sharing of video and audio 2 Collaboration 2 Presence detection 3

Components 3

SMARTBoard interactive flat panels 3 Lync appliance 4 Console 4 Camera 4 Microphones 4 Speakers 5

Video connection harness for guest laptops 5 Table microphone upgrade kit 5 Accessories 5

Wall stand kit 6

Table microphones 6 Comparing small, medium and large rooms 6

About this guide 7 Other documentation and resources 7

Specifications 7 Installation instructions 8 Deployment and remote management instructions 8 User documentation and training 8 Knowledge base 8

This chapter introduces you to your SMARTRoomSystem™ for Microsoft®Lync and this guide.

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C H A P T E R 1

Welcome

About your room system

Your SMARTRoomSystem features one or two SMARTBoard® interactive flat panels, a Lync

appliance, a tabletop console, a high-definition camera, microphones, speakers and a video

connection harness for use with an optional guest laptop.

Using the installed Lync Room System software, you can start a meeting and connect with other

individuals or meeting rooms with a single tap on the console or the interactive flat panels. You can

write or draw on the interactive flat panels using the whiteboard feature, connect an optional guest

laptop to share its screen and share files with connected individuals and meeting rooms in real time.

Features

Your room system includes the following features.

Integration with Lync

The SMARTRoomSystem integrates with your organization’s existing Lync infrastructure, enabling

users to schedule meetings, remotely join meetings, and share PowerPoint files using the Lync client

software already installed on their computers.

Simple startup

After the room system turns on, the console and the interactive flat panels show the meeting room’s

schedule, including when the meeting room is booked and when it’s available. Users can start a

scheduled meeting by pressing the meeting’s block in the schedule on either the console or the

interactive flat panels. Lync Room System software enables users to connect to remote participants

and shares video and audio.

Alternatively, users can start ad hoc meetings or whiteboard sessions with a single press of the

console or interactive flat panels.

Automatic sharing of video and audio

When users start or join meetings, the room system shares video and audio automatically without

requiring any manual setup on the users’ part. The room system’s high definition camera,

microphones and speakers facilitate users’ communication during the meeting.

Collaboration

Using Lync Room System software’s whiteboard feature, users can write or draw notes on the

interactive flat panels, automatically sharing with remote participants. Users can also write or draw

over MicrosoftPowerPoint® files attached to the scheduled meeting as well as connect their laptops

to share the laptop screens.

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C H A P T E R 1

Welcome

Presence detection

Each interactive flat panel has two presence detection sensors on its frame that can detect people up

to 16' (5 m) away. When the sensors detect people in the meeting room, the room system turns on.

When the sensors no longer detect people in the meeting room, the room system enters Standby

mode.

Components

Your room system consists of the following major components:

Part no. Description Small Medium Large

SBID 8070i-G4 SMARTBoard 8070i-G4 interactive flat panel

SBID 8084i-G4 SMARTBoard 8084i-G4 interactive flat panel

SBID 8070i-G4 (×2)

SMARTBoard 8070i-G4 interactive flat panel (×2)

AM70-L Lync appliance

CP311 Console

CAM301 Camera

MIC500 Table microphones

CSR500 Speakers

1019403 Video connection harness for guest laptops

N O T E

Other, minor components are documented elsewhere in this guide.

SMARTBoard interactive flat panels

SMARTBoard interactive flat panels feature SMART’s proprietary

DViT® (DigitalVisionTouch) technology on a 16:9 LCD screen

with e-LED backlight. DViT technology enables users to do the

following:

l Interact with content by pressing it with their fingers

l Write digital ink on the digital whiteboard or on a shared

PowerPoint file using their fingers or one of the provided pens

l Erase digital ink using their fists, their palms or the provided

eraser

Included in the table microphone upgrade kit

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C H A P T E R 1

Welcome

During a meeting, the interactive flat panels show video, shared PowerPoint files, and video input

from optionally connected laptops. In addition, users can use the whiteboard feature to record notes

and share them with others.

For information on which interactive flat panel model is included with your room system and the

differences between these models, see Comparing small, medium and large rooms on page 6.

Lync appliance

The Lync appliance includes Lync Room System software as well as SMARTProductDrivers. Lync

Room System software enables users to start, join and facilitate meetings and connect with others

through your organization’s Lync infrastructure. SMARTProductDrivers enables the touch features

of the interactive flat panels and the operation of the all components in the room system.

The Lync appliance is installed in a slot on the bottom of the interactive flat panel.

N O T E

In large rooms, the Lync appliance is installed on the left interactive flat panel.

Console

The console is the room system’s primary display. It enables users to access and

control the features of Lync Room System software during their meetings.

The console is typically located on the meeting room table. Like the interactive flat

panels, the console features a 16:9 LCD screen with touch technology, enabling users to

interact with buttons and other controls by pressing them.

Camera

The high definition camera automatically captures room video during meetings. Users

can temporarily stop the video or shutter the camera for privacy purposes.

In most meeting rooms, digital pan, tilt and zoom (DPTZ) and the camera’s 109° field of

view ensure all meeting participants are captured regardless of where they are in the meeting room.

The camera is installed on the top of the interactive flat panel in small and medium rooms or between

the interactive flat panels in large rooms.

Microphones

The microphones automatically capture audio during meetings. Users can

temporarily mute the microphones for privacy purposes.

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C H A P T E R 1

Welcome

Depending on your room system, the microphones either are integrated with the camera or are

separate units that are typically located on the meeting room table.

N O T E

Large and medium rooms come with two table microphones. You can purchase additional table

microphones (see Table microphones on the next page).

Speakers

The speakers transmit audio from remote participants during a meeting. The room

system’s audio-processing features eliminate echos and in-room audio feedback.

The speakers are installed on either side of the interactive flat panels.

Video connection harness for guest laptops

The video connection harness enables users to connect their laptops to the room system using either

VGA or HDMI connectors. When a user connects his or her laptop, the laptop’s video output appears

on an interactive flat panel and is shared with remote participants.

The video connection harness’s connectors are typically located on the meeting room table.

Table microphone upgrade kit

A table microphone upgrade kit is available for room systems for small rooms. This

upgrade kit enables you to use table microphones rather than the camera-integrated

microphones for specialized or challenging room configurations. The upgrade kit

includes two table microphones, an audio processor and accompanying cables.

Accessories

Accessories for the SMARTRoomSystem include the wall stand kit and table microphones.

N O T E

For accessory part numbers and ordering information, refer to the specifications (see Specifications

on page 7).

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C H A P T E R 1

Welcome

Wall stand kit

The wall stand kit includes a wall stand for each interactive flat panel in your

room system and the cable raceway. The wall stand transfers some of the

weight from the wall to the floor and is required for metal stud walls that can’t

support the full weight of the interactive flat panel. The cable raceway

covers cables running across the floor from the interactive flat panels to the

meeting room table.

Table microphones

Medium and large rooms come with two table microphones. You can purchase and

connect up to three additional table microphones if needed for a total of up to five

table microphones.

Comparing small, medium and large rooms

The SMARTRoomSystem comes in three sizes:

Small

(SRS-LYNC-S)

Medium

(SRS-LYNC-M)

Large

(SRS-LYNC-L)

The following table presents the key differences between the small, medium and large room sizes:

Small room Medium room Large room

Intended use Small meeting rooms

(approximatelysixpeople)

100 sq. ft. (10 m²)

Display type One SMARTBoard 8070i-G4

interactive flat panel

Display size (diagonal)

Microphones Integrated with camera

Optional wall stand kit

70" (178 cm) 84" (213.4 cm) 2 × 70" (2 × 178 cm)

(withoutthe table microphone upgrade kit)

Table top (with the table microphone upgrade kit)

WSK-SM WSK-SM WSK-L

Medium meeting rooms (approximately12 people)

180 sq. ft. (20 m²)

One SMARTBoard 8084i-G4 interactive flat panel

Table top Table top

Large meeting rooms (approximately16 people)

300 sq. ft. (30 m²)

Two SMART Board 8070i-G4 interactive flat panels

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C H A P T E R 1

Welcome

N O T E

Other, minor differences between sizes are noted throughout this guide.

About this guide

This guide explains how to set up and maintain your room system. It includes the following

information:

l How to install and configure your room system

l How to use your room system’s basic features

l How to maintain your room system for years of use

l How to troubleshoot issues with your room system

l How to remotely manage your room system

This guide in intended for individuals who are responsible for installing and maintaining room systems

in their organizations. Other documentation and resources are available for individuals who use room

systems.

Before configuring your room system’s software

Before configuring your room system’s software, ensure the following prerequisites are in place:

l Your organization has implemented Lync 2013, and the Lync infrastructure is functioning.

l A Lync room account has been set up for the room system on the domain, on the Microsoft

Exchange server and on the Lync Server.

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C H A P T E R 3

Configuring your room system’ssoftware

l You have the necessary information to connect the room system to the Lync Server, including

the following:

IP addresses for DNS servers (if not configured automatically from the network via DHCP)

Administrator user name and password to be applied to the room system

Lync appliance computer name for network presence

Lync account name and password for the room system

SIP URI address

l A USB mouse and keyboard are connected to the Lync appliance for use during the software

configuration.

Turning on your room system for the first time

To turn on your room system for the first time

1. Turn on the room system using the power switch located on the bottom of the interactive flat

panel.

Small room Medium room Large room (×2)

N O T E

In large room installations, turn on both interactive flat panels.

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Configuring your room system’ssoftware

Press the Input Select button on the interactive flat panel’s front control panel until the input source is HDMI3/PC.

N O T E

In large room installations, set the input source to HDMI3/PC for both interactive flat panels.

The Lync appliance starts and completes the first-run installation process. During this process,

the Lync appliance restarts several times.

N O T E

This process takes time to complete. During this process, displays might not change content

or might appear blank for several minutes.

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C H A P T E R 3

Configuring your room system’ssoftware

3. Configure the interactive flat panels’ on-screen display menus:

Room Procedure

Small (without the table microphone upgrade kit)

Small (with the table microphone upgrade kit)

Medium

Press MENU on the interactive flat panel’s remote control.

Press the down arrow until you select the SETUP menu, and then

press SET.

Press the down arrow until you select Lync®ROOMRESET, and

then press SET.

Press MENU, press the up arrow until you select the AUDIO menu,

and the press SET.

Press the down arrow until you select AUDIOINPUT, press SET and

then select HDMI3/PC ANALOG.

Press MENU until the on-screen display menu closes.

Press MENU on the left interactive flat panel’s remote control.

Press the down arrow until you select the SETUP menu, and then

press SET.

Press the down arrow until you select Lync®ROOMRESET, and

then press SET.

Press MENU until the on-screen display menu closes.

Press MENU on the interactive flat panel’s remote control.

Press the down arrow until you select the OPTION menu, and then

press OK.

Press the down arrow until you select Lync®RoomReset, and then

press OK.

Press MENU until the on-screen display menu closes.

Large

Press MENU on the left interactive flat panel’s remote control.

Press the down arrow until you select the SETUP menu, and then

press SET.

Press the down arrow until you select Lync®ROOMRESET, and

then press SET.

Press MENU until the on-screen display menu closes.

Repeat steps a to d for the right interactive flat panel.

N O T E

Completing the above steps configures the interactive flat panels’ USB-video mapping, audio

settings, presence detection settings and other settings for use with SMARTRoomSystems.

In addition, completing the above steps disables the volume and input select controls on the

interactive flat panels’ front control panels.

4. Continue to the next procedure.

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C H A P T E R 3

Configuring your room system’ssoftware

To configure Lync Room System software first-run installation settings

1. Select your language, and then click Next.

2. Select your country or region, time and currency preference, and keyboard layout, and then click

Next.

3. Type a user name for the administrator account and a computer name for the Lync appliance,

and then click Next.

N O T E S

Follow your organization’s standard for assigning user names and computer names.

The administrator account’s user name is usually “admin”.

4. Type a password for the administrator’s account and a hint for that password, and then click

Next.

I M P O R T A N T

You must provide the administrator account’s user name and password whenever you change

the room system’s configuration or troubleshoot issues. If you forget the administrator

account’s user name and password, you are unable to reset it without resetting the room

system to the factory image and then configuring the software again. Therefore, record the

administrator account’s user name and password in a safe place.

5. Select your time zone, specify the current date and time, and then click Next.

The Lync appliance restarts several times. When the basic configuration process is complete, a

screen prompting for the administrator account’s password appears.

N O T E

After the Lync appliance shuts down and starts again for the first time, it might prompt you for

a password or it might log in by itself. In either case the Lync appliance will shut down and

start again.

6. Continue to the next procedure.

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Configuring your room system’ssoftware

Logging on and configuring the displays

To log on and configure the displays

1. Type the administrator account’s user name and password that you created in the previous

procedure, and then press ENTER.

The Lync appliance’s desktop and the SMART end user license agreement appear.

2. Read the SMART end user license agreement, and then click Accept.

The Conferencing Microphone Configuration dialog box appears.

3. If you’re configuring the software for a small room without the table microphone upgrade kit,

select Usethecamera microphone, and then click OK.

If you’re configuring the software for a small room with the table microphone upgrade kit, a

medium room or a large room, select Use the table microphone, and then click OK.

I M P O R T A N T

You are unable to change this setting later, so ensure you select the correct option.

If you originally configured the software for a small room without the table microphone

upgrade kit and subsequently want to configure it for a small room with the table

microphone upgrade kit, you must set the room system to its factory defaults (see

Resetting the room system to factory defaults on page 71).

A dialog box prompting you to check the display settings appears.

4. Click OK.

Control Panel opens, and a second dialog box appears.

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C H A P T E R 3

ConsoleLeft interactive flat panel Right interactive flat panel

(large rooms only)

1366 × 768

1920 × 1080 (1080p)1920 × 1080 (1080p)

Configuring your room system’ssoftware

5. Configure the displays as follows:

I M P O R T A N T

Align the top of all displays as shown in the above diagram.

Set the console as the main display by clicking its thumbnail and then selecting

Makethismy main display.

Position the console to the right of the interactive flat panels as shown in the above

diagram.

You are unable to change these settings later, so ensure you configure the displays

correctly.

T I P

To determine which display is which, press Identify. Each display’s number appears briefly on

the display.

6. Click OK in Control Panel, and then click OK in second dialog box.

The Lync appliance checks the display configuration:

If there are major errors, a dialog box appears. Repeat this procedure to correct the errors.

If there are no major errors, Lync Room System software starts. Continue to the next

procedure.

Configuring Lync Room System software

N O T E

The following procedure documents SMART’s recommended configuration of Lync Room System

software for a typical Lync infrastructure setup. Refer to the MicrosoftLync Room System

Deployment Guide (microsoft.com/en-us/download/confirmation.aspx?id=39274) for detailed

deployment information.

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C H A P T E R 3

Configuring your room system’ssoftware

To configure Lync Room System software

1. Read the end user license agreement, and then click Accept.

The Lync Admin Console appears.

2. Click Lync Settings, and then set the following controls:

Control Procedure

User Name Type the room system’s full domain account name

(forexample,yourdomain\room1).

SIP URI Type the room system’s SIP URI (for example,

room1@yourdomain.com).

Password Type the room system’s password.

Proxy Credentials Select Use Lync Account credentials.

Windows Event

Optionally, enable this feature to assist with troubleshooting.

Logging

3. Click System Settings, and then click Network Connections.

Control Panel appears.

4. Right-click Local Area Connection, and then select Properties.

The Local Area Connection Properties dialog box appears.

5. Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

The Internet Protocol Version 4 (TCP/IPv4) Properties dialog box appears.

6. Select Obtain DNS server address automatically.

Select Use the following DNS server addresses, and then type your domain’s DNS server

addresses in the PreferredDNSserver and AlternateDNSserver boxes.

7. Select Validate settings upon exit, and then click OK.

8. Click Password Renewal, and then disable Auto-Renew Password.

9. Continue to the next procedure.

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Configuring your room system’ssoftware

Checking the status of the Lync Room System software productkey

To check the status of Lync Room System software product key

1. Click OEM Settings, and then click SRS Licensing Tool.

2. Click Check Status.

If your organization has a Lync Room System software product key distributed by a key

managed service (KMS) server, the Status box indicates that the room system is licensed.

Otherwise, the Status box indicates that the room system isn’t licensed.

3. If the room system is licensed, continue to the next procedure.

If the room system isn’t licensed, type the multiple activation key (MAK) provided by Microsoft in

the MAK key box, click Activate Key, and then continue to the next procedure.

Configuring SMARTSettings

To calibrate and orient touch on the interactive flat panels

1. Click OEM Settings, and then click SMART Board Settings.

SMARTSettings appears.

2. Click Connection Wizard.

The SMART Connection wizard appears. The wizard detects your room system’s SMART

interactive products.

N O T E

SMART interactive products include the interactive flat panels and the console.

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Configuring your room system’ssoftware

3. For each interactive flat panel, do the following:

a. Select the interactive flat panel from the list, and then click Next.

b. Select Product is being set up for the first time, and then click Next.

The calibration screen appears on the selected interactive flat panel.

N O T E

If the calibration screen doesn’t appear on the selected interactive flat panel, move it to

the selected interactive flat panel by pressing the spacebar on the keyboard or the Orient

button on the interactive flat panel’s color select module.

c. Calibrate the interactive flat panel following the on-screen instructions.

The orientation screen appears on the selected interactive flat panel.

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Configuring your room system’ssoftware

d. Orient the interactive flat panel following the on-screen instructions.

N O T E S

If you touch a target in either the calibration screen or the orientation screen but

aren’t advanced to the next target, press the spacebar or the Orient button to move to the next interactive flat panel and try again.

You don’t need to calibrate or orient the console.

4. Continue to the next procedure.

To optimize the camera and complete the software configuration

1. If SMARTSettings isn’t open from the previous procedure, click OEM Settings, and then click

SMART Board Settings.

SMARTSettings appears.

2. Click SMARTHardware Settings.

3. Click the camera icon, and then select Hardware Info & Settings from the drop-down list.

4. Click Preview.

The SMART Camera window opens.

5. Set the pan, tilt and zoom as appropriate for the meeting room’s size, select the mains power line

frequency for your country (50 Hz or 60 Hz), and then click OK.

N O T E

Digital pan and tilt options are available only when the camera is zoomed in.

6. Click OK.

SMARTSettings closes.

7. Continue to the next procedure.

Making a test call

To make a test call

1. Click Lync Settings, and then click Make a Test Call.

Lync Room System software makes a test call.

2. If the audio is too loud or too quiet, adjust the audio settings in the Lync Settings tab.

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Configuring your room system’ssoftware

3. If adjusting the audio settings in the previous step didn’t resolve your audio issues, do the

following:

a. Click System Settings, and then clickNetwork Connections.

Control Panel appears.

b. Click Control Panel in the address bar.

c. Click Hardware and Sound, and then click Sound.

The Sound dialog box appears.

d. Click the Playback tab.

e. Right-click each playback device and select Test to determine which device is working.

f. Right-click the working playback device, and then select Set as Default Device.

g. Right-click all other playback devices, and then select Disable.

h. Click OK in the Sound dialog box, and then click OK in Control Panel.

4. Make another test call.

5. Click Apply & Restart.

The Lync appliance restarts in user mode.

N O T E

If the Lync appliance starts in administrator mode, click Apply & Restart again to shut down

and start the Lync appliance in user mode.

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Chapter 4

Scheduling meetings 23 Turning on your room system 24 Starting meetings and whiteboard sessions 25 Managing meetings using the console 26 Presenting content during meetings 28

Presenting computer screens 29 Presenting files 29 Using the whiteboard feature 30

Ending meetings 30

This chapter provides an overview of how users can schedule and conduct a meeting using your

SMARTRoomSystem and Lync Room System software.

Scheduling meetings

Using MicrosoftOutlook® on their personal computers, users can schedule Lync meetings and book

the SMARTRoomSystem as a resource.

To schedule a new Lync meeting

1. Start Outlook, and then click Calendar.

2. Click Home, and then click New Lync Meeting.

N O T E

For users with older versions of Lync software, this button is labeled New Online Meeting.

A new Lync meeting opens.

3. Select a date and time for the meeting, type a subject and details, and then add participants and

resources (including the room system).

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4. If appropriate, make the meeting private so that participants must enter a password to join:

a. Click Meeting Options.

The Lync Meeting Options dialog box appears.

b. Click Permissions, and then select A new meeting space (I control permissions).

c. Select who to permit as participants, who to permit as presenters, and any limitations on

presenters.

d. Click OK.

5. Send the meeting invitation to the participants and resources.

To convert an existing meeting to a Lync meeting

1. Start Outlook, and then click Calendar.

2. Locate the meeting in the calendar, and then double-click it.

The meeting opens.

3. Click Appointment, and then click Lync Meeting.

N O T E

For users with older versions of Lync software, this button is labeled Online Meeting.

4. Add the room system as a resource.

5. Send the meeting update to the participants and resources.

Turning on your room system

Your room system’s interactive flat panels have two presence detection sensors on their frames that

can detect people up to 16' (5 m) away when the room system is in Standby mode.

When the sensors detect motion in the room, the room system turns on. If presence detection is

disabled, you can manually turn on the room system by pressing the Power/Standby button on the front control panel of each interactive flat panel.

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Starting meetings and whiteboard sessions

After the room system turns on, the interactive flat panels and the console show the room system’s

schedule as a set of squares:

l When the room system is booked for a meeting, the meeting’s details and Join appear in the

square.

l When the room system is available, Free appears in the square.

N O T E

If the room system’s schedule doesn’t appear or update correctly, there might be an issue with the

connection between the Lync Room System software and Microsoft Exchange server (see

Resolving software issues on page 53).

Users can join a scheduled meeting when the room system is booked, or they can create an ad hoc

meeting or an ad hoc whiteboard session when the room system is available.

To join a scheduled meeting

1. Press the meeting’s square on either the interactive flat panels or the console.

N O T E

The schedule shows only the Lync meetings to which the room system has been added as a

resource. If a meeting doesn’t appear as a square in the schedule, convert the meeting to a

Lync meeting and add the room system to the meeting as a resource (see Scheduling

meetings on page 23).

2. If the meeting is private, type the appropriate sign-in address, user name and password in the

text boxes, and then click Join.

The console shows a set of tabs for managing the meeting (see Managing meetings using the

console on the next page). The interactive flat panels show up to five connected participants’

videos in a gallery.

To create an ad hoc meeting

1. Press Meet Now on the console.

2. Add participants to the meeting.

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Using your room system

3. Press Start Meeting.

The console shows a set of tabs for managing the meeting (see Managing meetings using the

console below). The interactive flat panels show all connected participants’ videos in a gallery.

T I P

Alternatively, if the Lync infrastructure supports connecting through POTS, press Dial Pad

and use the dial pad to call a person using the room system. To convert the audio call into a

video meeting, press StartVideo and then press InviteMorePeople.

To create an ad hoc whiteboard session

1. Press Start Whiteboard on the console or on one of the interactive flat panels.

2. Write or draw digital ink (see Using the whiteboard feature on page 30).

3. Press Email Whiteboard when done to e-mail the whiteboard file.

Managing meetings using the console

The console enables users to manage the meeting and the room system features. The user who

organized the meeting typically sits in front of and operates the console during the meeting.

During the meeting, users can show and use the following tabs on the console:

Tab Contents Actions

Content The name of the participant

who is currently presenting and the content uploaded to the meeting including PowerPoint files and whiteboard sessions

Press a content item, and then click

StartPresenting to present the item.

Press StopPresenting when done.

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Using your room system

Tab Contents Actions

Participants A list of all participants in the

meeting

Display Display options for the room

system’s interactive flat panels

Press a participant’s name and then select

the appropriate option from the menu:

Mute and unmute the participant’s audio

Pin the participant’s video to the gallery so that it’s always visible

Lock or unlock the spotlight on the participant

Remove the participant from the meeting

Press Invite More People to invite

additional participants.

Press Mute Audience to mute all

participants’ audio except for the participant who is currently presenting.

In small and medium rooms, select from

one of the following options:

Gallery & Content to show the gallery and shared content

Gallery to show only the gallery

Presentation to show only shared content

Speaker to show only the presenting participant’s video

Speaker & Content to show the presenting participant’s video and shared content

In large rooms, select from one of the

following options:

Gallery & Content to show the gallery on one interactive flat panel and shared content on the other interactive flat panel

Speaker to show the presenting participant’s video on one interactive flat panel and shared content on the other interactive flat panel

Gallery View to show the gallery across both interactive flat panels

Enable Preview to show the video from the

room system camera.

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Tab Contents Actions

IM Instant messages (IMs)

shared during the meeting

Press the input field and then use the on-screen keyboard to type an IM. All participants in the meeting can see all IMs.

In addition to the tabs, the console contains a toolbar with the following buttons:

Button Procedure

Stop Video Stop the meeting room’s video.

Hold Call Stop the meeting’s video and mute the audio.

Mute Room Mute the meeting room’s microphones.

Speaker Off Mute the meeting room’s speakers.

Room Volume Move the slider to adjust the volume.

Dial Pad Show a dial pad to use Lync Room System software’s phone features (if the

Lync infrastructure supports a POTS bridge).

New Whiteboard Create a new whiteboard file.

Email Whiteboard E-mail the whiteboard file.

Leave Meeting Disconnect the room system from the Lync meeting (see Ending meetings on

page 30).

Presenting content during meetings

During a meeting, users can present the following:

l Their computer screens

l Files

l A digital whiteboard

N O T E

Remote participants connecting to the meeting through some smart phones and other mobile

devices are unable to view shared computer screens or whiteboard sessions due to limitations of

the Lync client software for those devices.

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Presenting computer screens

Users with laptops can connect the laptop harness’s HDMI cable or VGA cable to their laptops to

present their laptops’ video outputs. If the console prompts the user to share the screen, the user

should press Yes.

Alternatively, these users can join the Lync meeting from their laptops’ Lync client software. When

prompted to confirm that they’re in the meeting room, these users should click Yes. Next, they should

click Presentation in Lync software, and then select what they want to share.

N O T E

When remote participants join a meeting and are prompted to confirm that they’re in the meeting

room, they should click No. They can then click Presentation in Lync software and select what

they want to share.

Other participants attending the meeting in person see the user’s computer screen on one of the

interactive flat panels. Remote participants also see the user’s computer screen in real time.

Presenting files

A user who joins the meeting from his or her computer can share files, including PowerPoint files.

To share a PowerPoint file, the user clicks Presentation in Lync software, and then selects

PowerPoint. By default, other users can write or draw over the PowerPoint file but must click

Content and then select TakeOverasPresenter (on the console) or press the arrow buttons and

then press Yes when prompted to take over as the presenter (on interactive flat panels) before doing

so.

N O T E S

l The user sharing the PowerPoint file must select PowerPoint and share the PowerPoint file

(rather than the PowerPoint application) to enable other users to write or draw over the

PowerPoint file.

l The user sharing the PowerPoint file can choose to prevent or allow other writers to write or

draw over the file.

To write or draw digital ink over slides from the interactive flat panels, users can press the mode bar

(up or down arrow), press Annotate, and then write or draw using their finger or one of the interactive

flat panel pens.

Users can also press Enable Media to show any embedded videos in the PowerPoint files.

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Using the whiteboard feature

To start a digital whiteboard during a meeting, users can press New Whiteboard on the interactive

flat panels or the console. A new whiteboard session appears on one of the interactive flat panels.

Users can use the interactive flat panel’s pens and eraser to write, draw and erase digital

ink.Alternatively, they can use their fingers to write or draw digital ink and their fists or palms to erase

it.

In addition to writing, drawing and erasing digital ink, users can move digital ink and other objects in

the whiteboard file and create additional whiteboard files.

Remote participants see the whiteboard session in real time and can add their own digital ink notes to

it as part of a collaborative effort.

At the end of the meeting, the users can press Email Whiteboard on the console to e-mail the

whiteboard file.

T I P

If users haven’t started a meeting (see Starting meetings and whiteboard sessions on page 25) but

still want to use the whiteboard feature, they can press StartWhiteboard on the interactive flat

panels or the console.

Ending meetings

At the end of the meeting, users can press Leave Meeting on the console to disconnect the room

system from the Lync meeting. The Lync meeting ends when all participants have left.

30 smarttech.com/kb/170450

Chapter 5

Recommended tools 32 Turning off your room system 33 Updating software and firmware 33 Maintaining the interactive flat panels 34

Calibrating the interactive flat panels 34 Orienting the interactive flat panels 36 Cleaning the screens 37 Cleaning the presence detection sensors 38 Cleaning the camera windows and reflective tape 38 Maintaining ventilation 39 Preventing condensation 39 Replacing a pen nib 40 Using the kickstands to access connectors 40

Maintaining the console 41 Maintaining the camera 42 Maintaining the microphones 42 Maintaining the speakers 42 Checking your room system installation 43 Removing and transporting your room system 43

Your room system is designed to require no, or only minimal, cleaning and other maintenance.

If your room system requires cleaning or other maintenance or if your organization mandates periodic

cleaning or other maintenance of its IT infrastructure, follow the instructions in this chapter.

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Recommended tools

The following are recommended tools that professional, trained installers and IT specialists should

have available for maintenance and troubleshooting purposes:

Activity Recommended tools

Hardware service

Hardware isolation testing

Paper and pencil

Ladder

Tape measure

Set of screwdrivers, including flat blade, PhillipsNo.1 and

PhillipsNo.2

Flashlight

Nylon cable ties

Cable tie cutter

16' 5" (5 m) USB cable

16' 5" (5 m) USB cable with mini-B connector

16' 5" (5 m) active USB extension cable

20' 8" (6.3 m) HDMI cable

Functional spare Lync appliance

Functional spare console and power supply

Functional spare camera kit

Functional spare microphone and audio processor kit,

includingcables

Functional spare speaker kit, including cables

IT access

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IT administrator with knowledge of your organization’s Lync

infrastructure

SMARTBoard interactive flat panel remote control

USB keyboard and mouse

Laptop that has Outlook and Lync client software and that is

connected to your organization’s Lync infrastructure

Internet access for documentation and other resources

(seeOther documentation and resources on page 7)

Alternative audio source, such as a portable music player

C H A P T E R 5

Maintaining your room system

Turning off your room system

For some maintenance procedures, you need to turn off your room system.

To turn off your room system

1. On the console, press Options, and then press Restart.

2. When the screens are blank or when the SMART logo appears, use the power switches on the

bottoms of the interactive flat panels to turn off the room system.

Small room Medium room Large room (×2)

Updating software and firmware

At a scheduled time each night, your room system checks for updates to its software and firmware

from Windows® Update. It then installs any updates and restarts.

You can also manually check for updates.

To manually check for updates

1. On the console, press Options, and then press Settings.

The Enter your credentials screen appears.

2. Type the room system administrator account’s user name and password in the text boxes, and

then press Authenticate.

The room system restarts.

3. Type the room system administrator account’s user name and password, and then press

ENTER.

The Settings screen appears.

4. Press Web Updates.

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5. Press Check Updates and Install.

Lync Room System software checks for and installs any updates.

6. Press Apply and Restart.

Maintaining the interactive flat panels

Complete the following tasks on a regular basis to maintain your room system’s interactive flat

panels:

l Calibrate and orient the interactive flat panels as necessary

l Clean the screen

l Clean the presence detection sensors

l Clean the camera windows and reflective tape

l Maintain ventilation

l Prevent condensation

l Replace pen nibs as necessary

Calibrating the interactive flat panels

Digital cameras in the corners of the interactive flat panels track the position of the pens, eraser and

your finger on the screens, and then send the information to SMARTProductDrivers, which

interprets this information as mouse clicks, digital ink or ink removal in the appropriate location.

Calibration determines the position and angles of the cameras to accurately identify the location of

touches on the interactive flat panels.

Typically, you need to calibrate the interactive flat panels during initial configuration only (see

Configuring SMARTSettings on page 19). However, you might need to calibrate the interactive flat

panels after initial configuration in the following situations:

l Digital ink disappears as users write or draw.

l The environment lighting changes.

I M P O R T A N T

l To calibrate the interactive flat panels, you need the room system administrator account’s user

name and password.

l If an error message appears while you are calibrating the interactive flat panels, contact

SMARTSupport (smarttech.com/contactsupport).

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To calibrate an interactive flat panel

1. On the console, press Options, and then press Settings.

The Enter your credentials screen appears.

2. Type the room system administrator account’s user name and password, and then press

Authenticate.

The room system restarts.

3. Type the room system administrator account’s user name and password, and then press

ENTER.

The Settings screen appears.

4. Press OEM Settings, and then press SMART Board Settings.

SMARTSettings appears.

5. Press SMART Hardware Settings.

6. Select the interactive flat panel you want to calibrate.

7. Select Advanced Settings from the drop-down list.

8. Press Calibrate.

The calibration screen appears. This can take a few moments.

N O T E

If the calibration screen doesn’t appear on the selected interactive flat panel, move it to the

selected interactive flat panel by pressing the spacebar on the keyboard or the Orient button

on the interactive flat panel’s color select module.

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9. Press the red target with the tip of an interactive flat panel pen. Hold the tip at the center of the

target until the target turns green, and then lift the pen.

The target moves to the next location.

I M P O R T A N T

Hold the pen perpendicular to the screen.

N O T E

You can calibrate a target again by pressing the Keyboard button or the Right-click button on

the interactive flat panel’s color select module.

10. Continue pressing targets until the calibration is complete.

A message appears stating that the calibration was successful, and then the orientation screen

appears.

11. Orient the interactive flat panel (see Orienting the interactive flat panels below).

Orienting the interactive flat panels

Typically, you need to orient the interactive flat panels during initial configuration only (see

Configuring SMARTSettings on page 19). However, you might need to orient the interactive flat

panels again if the location of users’ touch is misinterpreted (a pointer appears a distance from the

actual contact or on a different display than the one being touched).

I M P O R T A N T

To orient the interactive flat panels, you need the room system administrator account’s user name

and password. You’re unable to orient the interactive flat panels in user mode.

To orient an interactive flat panel

1. On the console, press Options, and then press Settings.

The Enter your credentials screen appears.

2. Type the room system administrator account’s user name and password, and then press

Authenticate.

The room system restarts.

3. Type the room system administrator account’s user name and password, and then press

ENTER.

The Settings screen appears.

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4. Type the room system administrator account’s user name and password in the text boxes, and

then press Authenticate.

The room system restarts, and the Settings screen appears.

Press the Orient button on the interactive flat panel’s color select module.

The orientation screen appears.

6. Use an interactive flat panel pen to press the red targets as they appear. Hold the tip of the pen

at the center of each target, and then lift the pen.

The target moves to the next orientation point.

I M P O R T A N T

Hold the pen perpendicular to the screen.

7. Continue until you’ve pressed all the targets.

The orientation window closes.

8. If this doesn’t correct inaccurate touch control, calibrate the interactive flat panel (see Calibrating

the interactive flat panels on page 34).

Cleaning the screens

Follow these instructions to clean the interactive flat panels’ screens without damaging their

anti-glare coating or other product components.

C A U T I O N

l Do not use permanent or dry-erase markers on the screens. If dry-erase markers are used on

the screens, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

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l Do not rub the screens with a dense or rough material.

l Do not apply pressure to the screens.

l Do not use cleaning solution or glass cleaner on the screens, because they can deteriorate or

discolor the screens.

l Avoid touching the reflective tape between the screens and the bezel, and ensure that this

strip stays dry. Damage to this strip affects touch interactivity.

To clean the screens

1. Turn off your room system (see Turning off your room system on page 33), and then disconnect

the power sources for the interactive flat panels.

2. Wipe the screens with a lint-free, non-abrasive cloth.

Cleaning the presence detection sensors

Each interactive flat panel has two presence detection sensors on its frame.The sensors should be

inspected annually for dust and should be cleaned if any obvious dust buildup has occurred.

C A U T I O N

Do not use compressed air, water, chemical agents or cleaning agents to clean the sensors.

To clean the presence detection sensors

Gently wipe the sensors using a clean lint-free cloth.

Cleaning the camera windows and reflective tape

The DViT technology in the interactive flat panels uses four cameras in the corners of the frames and

the reflective material between the screens and the bezels. Excessive dust buildup on the camera

windows or reflective tape can impair touch performance.

These areas should be inspected annually for dust and should be cleaned if any obvious dust buildup

has occurred.

C A U T I O N

l Do not use compressed air to clean the camera windows or borders.

l Do not use water, chemicals or cleaning agents.

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l Applying too much pressure when cleaning the tape or cameras can damage the tape and

cameras and cause performance issues or errors.

To clean the camera windows and reflective tape

1. Using a clean lint-free cloth, gently wipe the camera windows in the top corners and the

reflective tape along the top of the interactive flat panel screens.

2. Gently wipe the reflective tape along the sides of the interactive flat panel screens.

3. Gently wipe the camera windows in the bottom corners and the reflective strip across the bottom

of the interactive flat panel screens.

Maintaining ventilation

The interactive flat panels require ventilation to enable the cooling fans to function. Dust buildup in the

ventilation holes compromises cooling and leads to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose-end attachment to clear the back ventilation holes

annually.

C A U T I O N

Avoid setting up or using your room system in an area with excessive levels of dust, humidity or

smoke.

Preventing condensation

The interactive flat panel screens contain layers of glass that can collect condensation, especially in

the following conditions:

l Temperature extremes with high humidity

l Rapid changes in humidity, which can occur when you operate the room system near water,

such as a sink, pool, kettle or air conditioner ventilator

l Direct exposure to sunlight

To evaporate condensation from the interactive flat panels

1. Remove the humidity source from the room system, if possible.

2. Adjust the room temperature to normal operating ranges.

3. Turn on the room system for 2–3 hours.

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4. If the screen condensation doesn’t evaporate, contact SMARTSupport

(smarttech.com/contactsupport).

Replacing a pen nib

To prevent damage to your interactive flat panels’ anti-glare coating, replace a pen nib if it becomes

worn. Replacement pen nibs are included with your room system, and you can purchase additional

replacements from your authorized SMART reseller (smarttech.com/where) or the SMART Parts

Store (parts.smarttech.com).

To replace a pen nib

1. Grasp the worn nib on the pen with a pair of pliers, and then pull and twist the nib loose.

2. Press the replacement nib into the pen.

Using the kickstands to access connectors

For some maintenance and troubleshooting procedures, you might need to access the interactive flat

panels’ connectors. You can use the kickstands to access these connectors.

To deploy the kickstands

1. Release the kickstand locks by pulling them down.

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Maintaining your room system

2. Pull the bottom of the interactive flat panel away from the wall.

3. Deploy the kickstands by pushing them up and toward

thewall.

N O T E

When you’ve completed your maintenance or troubleshooting and no longer need access to

the connectors, push the kickstands down, push the locks up and then place the interactive

flat panel back in its original position.

Maintaining the console

Follow these instructions to clean the console’s screen without damaging its anti-glare coating or

other product components.

C A U T I O N

l Do not rub the screen with a dense or rough material.

l Do not apply excessive pressure to the screen.

l Do not use cleaning solution or glass cleaner on the screen, because they can deteriorate or

discolor the screen.

To clean the screen

1. Turn off your room system (see Turning off your room system on page 33), and then disconnect

the power source for the console.

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2. Wipe the screen with a lint-free, non-abrasive cloth to remove finger prints and minor buildup.

Apply a laptop screen cleaning solution to a lint-free, non-abrasive cloth, and then wipe the

screen with the cloth to remove more significant buildup.

C A U T I O N

Do not apply the laptop screen cleaning solution or other liquids directly to the screen.

Maintaining the camera

C A U T I O N

Do not directly contact the camera lens, even to clean it. Directly contacting the camera lens can

scratch or otherwise damage it, negatively impacting the camera’s performance.

You need to clean the camera lens only if there is visible accumulation of dust. Use a canister of inert

gas or a blower bulb to blow the dust off of the lens. Don’t blow off dust with your mouth because this

can deposit droplets of saliva on the camera lens.

Maintaining the microphones

Follow these instructions to clean the microphones.

To clean the microphones

1. Turn off your room system (see Turning off your room system on page 33).

2. Wipe the microphones with a lint-free, non-abrasive cloth.

Maintaining the speakers

Follow these instructions to clean the speakers.

To clean the speakers

1. Turn off your room system (see Turning off your room system on page 33).

2. Wipe the speakers with a lint-free, non-abrasive cloth.

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Checking your room system installation

Inspect your room system’s hardware installation frequently to ensure that it remains secure.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

apparatus.

If you find an issue, refer to a professional installer.

Inspect your room system’s software installation by making a test call (see Testing your room

system on page 53).

Removing and transporting your room system

W A R N I N G

Only professional, trained installers should remove your room system.

C A U T I O N

l Save your original packaging so that you can repack your room system with as much of the

original packaging as possible. This packaging was designed with optimal shock and vibration

protection. If your original packaging isn’t available, you can purchase the same packaging

directly from your authorized SMART reseller (smarttech.com/where).

l Transporting your room system without correct packaging voids your warranty and could lead

to product damage.

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Chapter 6

roomsystem

Resolving hardware issues 45

Locating serial numbers 46 Locating power and status lights 47 Resolving issues with the interactive flat panels 48 Resolving issues with the console 50 Resolving issues with the camera 51 Resolving issues with the microphones 51 Resolving issues with the speakers 52 Resolving issues with connected laptops 52

Resolving software issues 53 Testing your room system 53 Accessing SMARTSettings 54

This chapter provides you with the information necessary to solve simple issues that can occur with

your room system’s hardware and software.

Resolving hardware issues

This section explains how to resolve common issues with your room system’s hardware. If issues

persist or aren’t covered, contact SMARTSupport (smarttech.com/contactsupport).

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C H A P T E R 6

Troubleshooting your roomsystem

Locating serial numbers

Each of the major components of your room system has a serial number.

Component Serial number location

Interactive flat panel Back of the interactive flat panel in the top-right corner

N O T E S

When requesting technical support, provide SMARTSupport

with the left interactive flat panel’s serial number.

You can also access the interactive flat panel’s serial number

from the on-screen display menu (see page 60 for small and large rooms or page 69 for medium rooms).

Lync appliance Wide side of the Lync appliance

Console Back of the console

Camera Top of the camera beside the service light

Table microphones Bottom of each microphone

Audio processor Narrow side of the audio processor

Speakers Back of each speaker

It’s good practice to record these serial numbers in a safe place. You can use the inside front cover of

this guide for this purpose.

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C H A P T E R 6

Troubleshooting your roomsystem

Locating power and status lights

Your room system’s components have power and status lights, which you can use when resolving

common issues with the room system.

No. Component Light

1 Interactive flat panel Power

2 Interactive flat panel Touch system status

3 Console Power and status

4 Camera Video capture

5 Camera Service

6 Camera Microphone (if camera-integrated microphones used)

7 Microphones Microphone (if table microphones used)

8 Speakers Power

N O T E

The Lync appliance includes power and hard drive activity lights (not shown).

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C H A P T E R 6

Troubleshooting your roomsystem

Resolving issues with the interactive flat panels

Use the following table to resolve issues with your room system’s interactive flat panels.

Power light

Touch system

Interactive flat panel statu s

Issues Solutions

status light

Off Off Not receiving power The interactive flat panels

should be receiving power but aren’t.

Solid red Off Off The interactiveflat panels

are off.

Solid amber

Off Standby mode The interactive flat panel

doesn’t turn on when you enter the room.

The interactive flat panels are turning on after they’ve been turned off.

Ensure that the interactiveflat panels are connected to the mains power supply and that the power switchesare turned on.

Press the Power/Standby buttons

on the front control panels of

the interactive flat panels to turn them on.

l Enable pr esence detection (see

page 60 for smalland large rooms or page 67 for medium rooms).

l Reduce the room temperature to

increase the difference between the ambient temperature and human body temperature.

l Move closer to the interactive flat

panels or make bigger motions.

l Remove any glass, acrylic or other

material between you and the presence detection sensors.

l Increase the re-enable time, which

is the time between when you exit the room and when the presence detection sensors start detecting motion again.

l Close any blinds or shades to

prevent sunlight from hittingthe presence detection sensors.

Solid green

Flashing amber

Turning on The status light continues

(quickly)

Solid green

Flashing amber

Updating firmware The status light continues

(slowly)

48 smarttech.com/kb/170450

The interactive flat panels are turning on when people aren’t present.

flashingamber (quickly) for more than one minute.

flashingamber (slowly) for more than five minutes.

l Remove sources of major

temperature fluctuation (humidifier emission, air conditioning, heating system).

l Close any blinds or shades to

prevent sunlight from hittingthe presence detection sensors.

Using the interactive flat panel’s power switch, turn off the interactive flat panel, wait a few minutes and then turn the interactive flat panel back on.

C H A P T E R 6

Troubleshooting your roomsystem

Power light

Solid green

Touch system status light

Flashing green

Solid green

Interactive flat

Issues Solutions

panel statu s

On with no touch control

There’s no touch control. l Use SMARTBoard Diagnostics,

which is available from SMARTSettings(see page 54), to troubleshoot the issue.

l Ensure that the USB cable is

connected as shown in the installation instructions (see page 8).

On with touch control The displayis blank. l Press INPUT on the interactive flat

panel’sremote control untilyou select HDMI3/PC.

l Ensure that the HDMI cable is

connected as shown in the installation instructions (see page 8).

The image is unstable or unfocused.

The image is too light, too dark or has poor quality issues.

Secure the HDMI cable at both connection points.

Press AUTO SETUP ( small and large rooms) or AUTO (medium rooms) on the interactive flat panel’sremote control to automaticallyconfigure the video settings.

There isa persistent image on the screen.

When you touch the interactive flat panel, the touch point is in the wrong location.

An area of the screen doesn’t respond to your touch.

When you draw digital ink, the linesare broken.

You try to erase with the eraser, but you draw more digitalink. You don’t see a flashinglight on the color select module.

Turn off the interactive flat panel and leave it turned off for as long as the image was on the screen.

l You aren’t touching the screen at

right angles (see

smarttech.com/kb/131299).

l Orient the interactiveflat panel (see

page 36).

l Ensure nothing istaped to the

screen.

l Remove obstructions from the

reflective tape channel.

l Use consistent pressure while

drawing digital ink.

l Close blinds or shades or dim light

sources.

l Calibrate your interactive flat panel

(see page 34).

Increase the initial contact area of your eraser.

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C H A P T E R 6

Troubleshooting your roomsystem

Power light

Touch system

Interactive flat panel statu s

Issues Solutions

status light

You’re trying to draw digital ink, but you’re erasing digital ink.

l Lift other fingers and the palm of

your hand from the interactive flat panel while you write because the interactive flat panel is interpreting them as an eraser.

l Use a smaller pointer, such as the

pen.

Your room system isn’t turning off when people have left the room.

Your room system is turning off when people are present.

l Enable pr esence detection (see

page 60 for smalland large rooms or page 67 for medium rooms).

l Increase the time before the

interactive flat panel automatically turns off.

Resolving issues with the console

Use the following table to resolve issues with your room system’s console.

Power lig ht Console status Issues Solutions

Off Not receiving power The console should be

receiving power but isn’t.

Ensure that the console is connected to the power supply as show in the installation instructions (see page 8).

Solid amber Receiving power but

not connected to the Lync appliance

Solid green Receiving power and

connected to the Lync appliance

There’s an issue with the Lync appliance or the

Refer to the troubleshooting table on page 48.

interactive flat panels.

The screen is blank. Ensure that the HDMI cable is

connected as shown in the installation instructions (see page 8).

The console screen appears on the interactive flat panel rather than on the console.

l Follow the instructions on page 16

to correctly configure the room system software.

l Ensure that the cable from the

HDMI1 receptacle on the Lync appliance is connected to the console.

There’s no touch control. l Use SMARTBoard Diagnostics,

which is available from SMARTSettings(see page 54), to troubleshoot the issue.

l Ensure that the USB cable is

connected as shown in the installation instructions (see page 8).

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C H A P T E R 6

Troubleshooting your roomsystem

Resolving issues with the camera

Use the following table to resolve issues with your room system’s camera.

Video capture light

Off Off Not receiving power The camera should be

Off Flashing

Off Solid red Hardware error (the

Red Green On but not capturing

Green Green On and capturing

Service light

amber

red

Camera status Issues Solution s

receiving power but isn’t.

Updating firmware The service light continues

flashingamber for more than five minutes.

Hardware error The camera’s video output

doesn’t appear.

The camera’s video output USB cable isn’t properly connected)

video

doesn’t appear.

The camera’s video output

doesn’t appear even though

it should.

The camera’s video output

doesn’t appear.

Ensure that the camera is connected as shown in the installation instructions (see page 8) and that the room system is tur ned on.

Tempor arily disconnect the power cable from the camera and then connect it again after a few seconds.

Ensure the USB cable from the camera is connected to the Lync appliance.

Perform a room system test (see page 53).

Open the privacyshutter. (The privacyshutter is marked with a red spot to indicate when it’sclosed.)

The video qualityispoor. Perform a room system test (see

page 53).

Resolving issues with the microphones

Use the following table to resolve issues with your room system’s microphones.

Microphone light Microphone status Issues Solu tions

Off Not receiving power The microphones should be

receiving power but aren’t.

Red On but muted Remote participants are

unable to hear room participants.

Green On and not muted Remote participants are still

unable to hear room participants.

Ensure that the microphones are connected as shown in the installation instructions (see page 8) and that the room system is tur ned on.

Unmute the microphones in Lync Room System softwar e (or press the microphone button on the table microphones).

Perform a room system test (see page 53).

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C H A P T E R 6

Troubleshooting your roomsystem

Resolving issues with the speakers

Use the following table to resolve issues with your room system’s speakers.

Power lig ht Speaker st atu s Issues Solutions

Off Not receiving power The speakers should be

receiving power but aren’t.

On On You’re unable to hear

sound.

You can hear sound, but it’s quiet.

You can hear sound, but it’s distorted, or there’s feedback.

Ensure that the speakers are connected as shown in the installation instructions (see page 8) and that the room system is tur ned on.

l Unmute the audio in Lync Room

System software.

l Turn up the volume in Lync Room

System software.

l For small rooms without the table

microphone upgrade kit, ensure the audio input is set to HDMI3/PC ANALOG (see page 59) . For small rooms with the table microphone upgrade kit, ensure the audio input is set to IN2 (see page 59). For medium rooms, ensure the AUDIO2 input is set to HDMI3/PC (see page 65). For large rooms, ensure the audio input is set to IN2 (see page 59).

Using the console, turn up the volume in Lync Room System software settings.

One or more of the r emote participants’audio systems is causing the distortion or feedback. Mute individual remote participants until you identifythe remote participants with problematic audio systems. Ask those remote participants to troubleshoot their audio systems.

Resolving issues with connected laptops

If video input from a connected laptop isn’t appearing on the interactive flat panels, do the following:

l Ensure the HDMI cable or the VGA cable from the video connection harness is properly

connected to the laptop.

l Ensure the video connection harness is properly connected to the room system.

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C H A P T E R 6

Troubleshooting your roomsystem

l Ensure the laptop’s external display connector is enabled.

N O T E

Depending on the laptop, the external display connector might be enabled automatically or you

might need to press a key on the keyboard. See the laptop’s documentation for instructions.

l If the console prompts you to share your screen with everyone in the meeting, press Yes.

Resolving software issues

If the Lync Room System software calendar doesn’t appear on the console and interactive flat

panels, or if it indicates that the room is free for 24 hours when you know that is has been booked for

meetings, there is an issue with the connection between the room system and your organization’s

Microsoft Exchange server. For assistance with these and other network issues, contact your

organization’s network administrator.

For all other issues with Lync Room System software, contact Microsoft for support.

N O T E

Users can share PowerPoint files using the room system (see Presenting files on page 29). If

participants are unable to write or draw digital ink over a PowerPoint file, ensure the user is sharing

the PowerPoint file (and not the screen, part of the screen or the PowerPoint application) and that

permissions are set so that either the presenter or everyone can write or draw digital ink over the

file.

Testing your room system

If your particular issue wasn’t covered in the previous sections or if the solutions in the previous

sections didn’t resolve your issue, you can test your room system.

N O T E

To complete a room system test, you need the room system administrator account’s user name

and password.

To complete a room system test

1. On the console, press Options, and then press Settings.

The Enter your credentials screen appears.

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C H A P T E R 6

Troubleshooting your roomsystem

2. Type the room system administrator account’s user name and password, and then press

Authenticate.

The room restarts.

3. Type the room system administrator account’s user name and password, and then press

ENTER.

The Settings screen appears.

4. Press Lync Settings.

5. Press Make a Test Call, and then follow the on-screen instructions to test call functions.

Press Test Meet Now, and then follow the on-screen instructions to test server connections and

video functions.

Accessing SMARTSettings

You might need to access SMARTSettings for some troubleshooting procedures.

N O T E

To access SMARTSettings, you need the room system administrator account’s user name and

password.

To access SMARTSettings

1. On the console, press Options, and then press Settings.

The Enter your credentials screen appears.

2. Type the room system administrator account’s user name and password, and then press

Authenticate.

The room system restarts.

3. Type the room system administrator account’s user name and password, and then press

ENTER.

The Settings screen appears.

4. Press OEM Settings, and then press SMARTBoard Settings.

The SMART Settings screen appears. From this screen, you can access information and

diagnostic tools for connected SMART hardware.

54 smarttech.com/kb/170450

Appendix A

on-screen display menu

Accessing the on-screen display menu 55 Changing settings in the on-screen display menu 56 Small and large room on-screen display menu 57 Medium room on-screen display menu 62

You can access the on-screen display menu using either the remote control or the menu control

panel.

Accessing the on-screen display menu

You can access the on-screen display menu using the remote control or the menu control panel

located on the bottom of the interactive flat panel.

The remote control requires two 1.5V AAA batteries.

W A R N I N G

To reduce the risk associated with leaking batteries:

l use only AAA type batteries

l do not mix used and new batteries

l orient the battery’s plus (+) and minus (-) terminals according to the markings found on the

remote control

l do not leave the batteries in the remote control for an extended period

l do not heat, disassemble, short or recharge the batteries, or expose them to fire or high

temperature

l avoid eye and skin contact if batteries have leaked

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A P P E N D I X A

Using the interactive flat panel on-screen display menu

l dispose of exhausted batteries and product components in accordance with applicable

regulations

To replace batteries in the remote control

1. Press the tab on the underside of the remote control, and then open the cover.

2. Remove the existing batteries.

3. Insert two new 1.5V AAA batteries in the remote control.

4. Replace the cover.

Changing settings in the on-screen display menu

To change settings in the on-screen display menu

1. Press the MENU button on the remote control or the menu control panel.

The on-screen display menu appears.

2. Press the up and down arrows to select a menu, and then press SET or OK.

3. Press the up and down arrows to select a menu option.

4. Press the left and right arrows to change the menu option’s setting.

Press the right arrow to open the menu option’s submenu. (Repeat steps 3 and 4 to change

settings in the submenu.)

5. Press MENU until the on-screen menu closes.

56 smarttech.com/kb/170450

A P P E N D I X A

Using the interactive flat panel on-screen display menu

Small and large room on-screen display menu

Option Values Fu nct ion Notes (if any)

PICTURE

PICTURE MODE STANDARD

CINEMA/sRGB

SPORT

GAME

USER

AMBIENT

DYNAMIC

BRIGHTNESS 0–100 Sets the overall brightness of the

CONTRAST 0–100 Sets the brightness of the image in

SHARPNESS 0–100 Sets the image sharpness You can modifythis option only if

BLACK LEVEL 0–100 Sets the level of brightness in the

Sets the picture mode Select USER to customize

brightness, contrast, sharpness and other PICTURE options.

Select AMBIENT to set brightness based on the illuminance level of the room and to customize all other PICTURE options.

Select one of this option’s other valuesto set brightness, contrast, sharpness and other PICTURE options to default values.

Alternatively, you can press the PICTUREMODE button on the remote control.

You can modify thisoption only if

image and background

relation to the background

darkest parts of the image

you select USER in PICTUREMODE.

You can modify thisoption only if you select USER or AMBIENT in PICTUREMODE.

you select USER or AMBIENT in PICTUREMODE.

You can modify thisoption only if you select USER or AMBIENT in PICTUREMODE.

TINT 0–100 Sets the image tint You can modify thisoption onlyif

you select USER or AMBIENT in PICTUREMODE.

COLOR 0–100 Sets the image color depth You can modify this option only if

you select USER or AMBIENT in PICTUREMODE.

COLOR TEMPERATURE

COLOR

TEMPERATURE

RED 0–100 Sets the amount of red in the

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NORMAL

WARM

USER

COOL

Sets the color temperature Select USER to customizethe

amount of red, green and blue in the image.

Select one of this option’s other valuesto set the amount of red, green and blue in the image to default values.

You can modify thisoption only if

image

you select USER in COLORTEMPERATURE.

A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

GREEN 0–100 Sets the amount of green in the

image

BLUE 0–100 Sets the amount of blue in the

image

AMBIENT

IN BRIGHT 1–100 Sets the image brightness for

brightly lit r ooms

IN DARK 0–99 Sets the image brightnessfor dimly

lit rooms

IN BRIGHT LUX 100–1000 Sets the illuminancelevelfor

brightly lit r ooms (in lux)

You can modify thisoption only if you select USER in COLORTEMPERATURE.

You can modify thisoption only if you select AMBIENT in PICTUREMODE.

The value of this menu option can’t be lessthan the value of INDARK.

You can modify thisoption only if you select AMBIENT in PICTUREMODE.

The value of this menu option can’t be more than the value of INBRIGHT.

You can modify thisoption only if you select AMBIENT in PICTUREMODE.

The value of this menu option can’t be lessthan the value of INDARKLUX.

IN DARK LUX 50–950 Shows the illuminance level for

dimlylit rooms (in lux)

You can modify thisoption only if you select AMBIENT in PICTUREMODE.

The value of this menu option can’t be more than the value of INBRIGHTLUX.

SENSINGLUX [N/A] Displaysthe current illuminance

levelof the room (in lux)

This option only provides information. You’re unable to modify it.

NOISE REDUCT ION ON

OFF

Enables or disables image noise reduction

You can modify thisoption only if the currently selected video input is S-Video or component video.

PICTURE RESET [N/A] Resets all options in the PICTURE

menu to their default values

ADJUST The options in this menu aren’t applicable to the SMARTRoomSystem.

AUDIO

BALANCE L50–R50 Balancesthe left and r ight volume This option isn’t applicable to the

SMARTRoomSystem. Don’t change it from itsdefault value.

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A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

TREBLE L50–R50 Sets the high frequency sound This option isn’t applicable to the

SMARTRoomSystem. Don’t change it from itsdefault value.

BASS L50–R50 Sets the low frequency sound This option isn’tapplicable to the

SMARTRoomSystem. Don’t change it from itsdefault value.

LINE OUT FIXED

Sets the audio line out Don’t change this option from its

VARIABLE

HDMI3/PC LINE OUT FIXED

VARIABLE

AUDIO INPUT DPORT

Sets the audio line out for the room computer (HDMI3/PC)

Sets the audio input source Alternatively, you can press the

USB

IN1

IN2

IN3

HDMI3/PC ANALOG

HDMI3/PC DIGITAL

LEFT SPEAKER ON

OFF

RIGHT SPEAKER ON

OFF

Enables or disables the left speaker

Enables or disables the right speaker

AUDIO RESET [N/A] Resets all options in the AUDIO

menu to their default values

OSD

default value.

Don’t change thisoption from its default value.

AUDIOINPUT button on the remote control.

For small room systemswithout the table microphone upgrade kit, this option should be set to HDMI3/PC ANALOG.

For small room systemswith the table microphone upgrade kit and large room systems, this option should be set to IN2.

Don’t change thisoption from its default value.

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

LANGUAGE [Languages] Sets the on-screen displaymenu’s

language

OSD T URN OFF 5–240 Setsthe time of inactivitybefore

the on-screen displaymenu turns off (in seconds)

OSD H-POSITION 0–100 Sets the horizontal position of the

on-screen displaymenu

OSD V-POSITION 0–100 Sets the vertical position of the

on-screen displaymenu

INFORMATION OSD 3–10

OFF

Specifies how long the information menu displays when a user changes the video input or pr esses the DISPLAY button on the remote control

59 smarttech.com/kb/170450

A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

MONITOR INFO

MODEL NAME [N/A] Shows the interactive flat panel’s

model number

SERIAL NUMBER [N/A] Shows the interactiveflat panel’s

serial number

OSD T RANSPARENCY TYPE1

TYPE2

Sets the on-screen display menu transparency

OFF

OSD RESET [N/A] Resets all options in the OSD

menu to their default values

SETUP

POWER SAVE ON

OFF

STANDBY MODE STANDBY

ECO

Enables or disables PowerSave mode

Sets the Standby mode to reduce power consumption

STANDBY

DDC CI ENABLE

DISABLE

Enables or disables two- way communication and control of the interactive flat panel

SCAN MODE UNDER SCAN

Sets the scanning mode This option isn’t applicable to the

OVER SCAN

This option only provides information. You’re unable to modify it.

Don’t change thisoption from its default value.

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

SMARTRoomSystem. Don’t change it from itsdefault value.

FBC CONTROL ENABLE

DISABLE

Enables or disables the front control panel

Don’t change thisoption from its default value.

MONITOR ID 1–100 Sets the interactive flat panel’sID Thisoption isn’t applicable to the

SMARTRoomSystem. Don’t change it from itsdefault value.

PROXIMITY CONTROL

PROXIMITY ENABLE

DISABLE

Enables or disables presence detection

You can modify thisoption only if you select STANDBY in STANDBYMODE.

RE-ENABLETIME 1–10 Sets how long the interactiveflat

panel waits before detecting motion again (in minutes)

AUTOPOWEROFF 15–240 Sets when the interactive flat panel

automaticallytur ns off ( in minutes)

You can modify thisoption only if you select ENABLE in PROXIMITY.

BRIGHTNESS 0–100 Sets the brightness of the welcome

screen

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

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A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

CEC ENABLE

DISABLE

Enables or disables Consumer ElectronicsControl (CEC) support on HDMI inputs

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

HEAT STATUS

FAN1 [N/A] Shows the status of the first fan This option only provides

information. You’re unable to modify it.

FAN2 [N/A] Shows the status of the second fan This option only provides

information. You’re unable to modify it.

SENSOR1 [N/A] Shows the temperature reading

from the first sensor

This option only provides information. You’re unable to modify it.

SENSOR2 [N/A] Shows the temperature reading

from the second sensor

This option only provides information. You’re unable to modify it.

FAN CONTROL

COOLING F AN ON

AUTO

Sets the fan to run continuously (ON) or onlywhen the sensor temperature is greater than optimal sensor temperature (AUTO)

FAN SPEED LOW

Sets the speed of the fan

HIGH

SENSOR1 35–55 Sets the optimal temperatures for

the first sensor (in degrees Celsius)

SENSOR2 35–55 Sets the optimal temperatures for

the second sensor (in degrees Celsius)

USB SETTING

USB1 VGA1

VGA2

DVI

Sets the video input for the USB1 receptacle, or disables the receptacle

HDMI1

HDMI2

HDMI3/PC

DISABLE

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

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A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

USB2 VGA1

VGA2

DVI

HDMI1

HDMI2

HDMI3/PC

DISABLE

SETUP RESET [N/A] Resets alloptions in the SETUP

Lync® ROOM RESET [N/A] Resets options in all menus to their

FACTORY RESET [N/A] Resets options in all menus to their

Sets the video input for the USB2 receptacle, or disables the receptacle

menu to their default values

default values (for SMARTRoomSystems)

default values

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

You use this option when you first configure the SMARTRoomSystem (see

Turning on your room system for the first time on page 12).

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

Medium room on-screen display menu

Option Values Fu nct ion Notes (if any)

PICTURE

Picture Mode

Picture Mode Vivid

Standard

Ambient

Expert1

Expert2

In Bright 1–100 Sets the image brightness for

In Dark 0–99 Sets the image brightness for dimly

Sets the picture mode The other options in the Picture

brightly lit r ooms

lit rooms

Mode menu change depending on which value you select for this option.

The options documented in this table are those that appear when you select Vivid, Standard or Ambient in this option.

Alternatively, you can press the PSM button on the r emote control to access this option.

You can modify thisoption only if you select Ambient in Picture Mode.

The value of this menu option can’t be lessthan the value of In Dark.

You can modify thisoption only if you select Ambient in Picture Mode.

The value of this menu option can’t be more than the value of In Bright.

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A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

Light T hreshold [Number] Sets the light threshold You can modify this option onlyif

you select Ambient in Picture Mode.

Sensing Lux [N/A] Shows the current illuminance

levelof the room (in lux)

Backlight 0–100 Sets the backlight level of the

image

Contrast 0–100 Sets the brightness of the image in

relation to the background

Brightness 0–100 Sets the overall brightness of the

image and background

Sharpness 0–50 Sets the image sharpness

Saturation 0–100 Sets the image saturation

Tint R50–G50 Sets the image tint

Color Temp. W50–C50 Sets the image color temperatur e

Advanced Control

Dynamic Contrast Low

Medium

High

Off

Dynamic Color Low

High

Off

Sets the dynamic contrast

Sets the dynamic color

This option only provides information. You’re unable to modify it.

Alternatively, you can press the BRIGHTNESS buttons on the remote control.

Clear White Low

High

Off

Preferred color

Skin Color -5–5 Sets the preferred color value for

Grass Color -5–5 Sets the preferred color value for

SkyColor -5–5 Setsthe preferred color value for

Super Resolution On

Off

Gamma Low

Medium

Hight

63 smarttech.com/kb/170450

Sets the clear white color

skin in the image

grass in the image

skyin the image

Enables or disables super resolution

Sets the gamma

A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

Picture Option

Noise Reduction Low

Medium

High

Sets image noise reduction This option isn’t applicable to the

SMARTRoomSystem. Don’t change it from itsdefault value.

Off

MPEG Noise

Reduction

Low

Medium

High

Sets MPEG image noise reduction This option isn’t applicable to the

SMARTRoomSystem. Don’t change it from itsdefault value.

Off

BlackLevel High

Low

LED Local Dimming Low

Medium

High

Sets the level of brightnessin the darkest parts of the image

Sets the level of LED local dimming to reduce brightness in the darkest parts of the image

TruMotion

TruMotion Smooth

Sets TruMotion

Clear

Clear Plus

User

Off

De-Judder 0–10 Reduces image juddering You can modify thisoption only if

you select User in TruMotion.

De-Blur 0–10 Reduces image blurr ing You can modifythis option only if

you select User in TruMotion.

Picture Reset Yes

Aspect Ratio 16:9

Just Scan

Resets all options in the Picture Mode menu to their default values

Sets the aspect ratio Don’t change this option from its

default value.

Set By Program

4:3

Zoom

Cinema Zoom 1

Picture Wizard II [N/A] Starts Picture Wizard II, which you

can use to adjust the picture quality of the original image

Screen [N/A] Shows the current input type This option only provides

information. You’re unable to modify it.

SOUND

Sound Mode Standard

User Setting

Sets the sound mode This option isn’t applicable to the

SMARTRoomSystem. Don’t change it from itsdefault value.

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A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

Virtual Surround On

Off

Enables or disables virtual surround sound

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

Clear Voice II

Clear Voice II On

Off

Enables or disables the Clear Voice II feature

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

AV Sync.

AV Sync. On

Off

Enables or disables audio-visual synchronization

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

Speaker -5–15 Sets the speaker level for

audio-visualsynchronization

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

Bypass [N/A] Enablesor disables speaker

bypass

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

Sound Setting

Balance L50–R50 Balances the left and right volume This option isn’t applicableto the

SMARTRoomSystem. Don’t change it from itsdefault value.

Speaker Internal

External

Off

Enables the internal speakers (see Components on page 3), enables the external speakers or disables audio altogether

Don’t change thisoption from its default value.

Line Output Fixed

Variable

HDMI3/PC Line Output Fixed

Variable

Audio Input

Audio In 1 HDMI3/PC

HDMI1

HDMI2

DPORT

DVI-D

VGA

Component

Composite

Disable

Sets the audio line out Don’t change this option from its

default value.

Sets the audio line out for the room computer (HDMI3/PC)

Specifies a video input to map to AUDIO1 or disablesAUDIO1

Don’t change thisoption from its default value.

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

65 smarttech.com/kb/170450

A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

Audio In 2 HDMI3/PC

HDMI1

HDMI2

DPORT

DVI-D

VGA

Component

Composite

Disable

Audio In 3 HDMI3/PC

HDMI1

HDMI2

DPORT

DVI-D

VGA

Component

Composite

Disable

USB Audio HDMI3/PC

HDMI1

HDMI2

DPORT

DVI-D

VGA

Component

Composite

Disable

Specifies a video input to map to AUDIO2 or disablesAUDIO2

Specifies a video input to map to AUDIO3 or disablesAUDIO3

Specifies a video input to map to the USB audio input or disables the USB audio input

This option should be set to HDMI3/PC for the SMARTRoomSystem.

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

HDMI3/PC Analog

Digital

Specifies whether the HDMI3/PC audio input is analog or digital

TIME

Clock

Date 1–31 Specifiesthe current date

Month Jan.–Dec. Specifies the current month

Year 2010–2040 Specifies the current year

Hour 00–23 Specifies the current hour

Minute 00–59 Specifies the current minute

Off Time [N/A] Enables you to schedule times

when the interactive flat panel turns off automatically

66 smarttech.com/kb/170450

This option should be set to Analog for the SMARTRoomSystem.

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

On Time [N/A] Enables you to schedule times

when the interactive flat panel turns on automatically

Sleep Timer 10–240

Off

Specifies the amount of inactivity (in minutes) before the interactive flat panel turns off, or disablesthe sleep timer feature

OPTION

Language [Languages] Setsthe on-screen displaymenu’s

language

ISM Method Normal

Color Wash

Key Lock On

Sets the method for image stickiness minimization (ISM)

Enables or disables key lock

Off

Fail Over

Mode Off

Specifies the fail over mode This option isn’tapplicable to the

Auto

Manual

DPM Select On

Enables or disables DPM Select This option isn’tapplicable to the

Off

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

ISM prevents static images that appear in the same location for long periods of time from causing screen burn-in.

SMARTRoomSystem. Don’t change it from itsdefault value.

DivX® VOD Registration

Deregistration

Registers DivXvideo-on-demand (VOD)

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

InitialSetting Yes

Resets options in allmenus to their default values

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

Set ID 1–255 Sets the interactive flat panel’s ID This option isn’tapplicable to the

SMARTRoomSystem. Don’t change it from itsdefault value.

Standby Mode Standby Sets the Standby mode to reduce

power consumption

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

ProximityControl

ProximityControl On

Off

Enables or disables presence detection

Re-enable Time 1–10 Sets how long the interactive flat

panel waits before detecting motion again (in minutes)

Auto Power Off 15–240 Sets when the interactive flat panel

automaticallytur ns off ( in minutes)

67 smarttech.com/kb/170450

A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

Welcome OSD Enabled

Disable

Enables or disables the welcome screen

Welcome Timeout 5–30 Sets how long the welcome screen

appears (in seconds)

Ready State Brightness 0–100 Sets the brightness of the welcome

screen

USB Setting

USB 1 HDMI1

HDMI2

HDMI3/PC

Sets the video input for the USB1 receptacle, or disables the receptacle

DVI-D

DPORT

VGA

Disable

USB 2 HDMI1

HDMI2

HDMI3/PC

Sets the video input for the USB2 receptacle, or disables the receptacle

DVI-D

DPORT

VGA

Disable

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

Don’t change thisoption from its default value.

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

USB 3 HDMI1

HDMI2

HDMI3/PC

DVI-D

DPORT

VGA

Disable

Lync® Room Reset Reset

Cancel

CEC Enabled

Disable

FBC Contr ol On

Off

Sets the video input for the USB3 receptacle, or disables the receptacle

Resets options in allmenus to their default values (for SMARTRoomSystems)

Enables or disables Consumer ElectronicsControl (CEC) support on HDMI inputs

Enables or disables the front control panel

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

You use this option when you first configure the SMARTRoomSystem (see

Turning on your room system for the first time on page 12).

This option isn’t applicable to the SMARTRoomSystem. Don’t change it from itsdefault value.

Don’t change thisoption from its default value.

68 smarttech.com/kb/170450

A P P E N D I X A

Using the interactive flat panel on-screen display menu

Option Values Fu nct ion Notes (if any)

SUPPORT

Model/Type [N/A] Shows the interactive flat panel’s

model number

Software Version [N/A] Shows the interactive flat panel’s

firmware version number

Serial Number [N/A] Shows the interactive flat panel’s

serial number

Customer Service Center [N/A] Provides information on how to

contact SMART Support

This option only provides information. You’re unable to modify it.

69 smarttech.com/kb/170450

Appendix B

factory defaults

This appendix explains how to reset the room system to factory defaults.

In most situations, you should reset the room system from the Settings screen. However, if the room

system is in an unrecoverable state or the Settings screen is otherwise not accessible, you can reset

the room system from the BIOS.

To reset the room system from the Settings screen

1. On the console, press Options, and then press Settings.

The Enter your credentials screen appears.

2. Type the room system administrator account’s user name and password, and then press

Authenticate.

The room system restarts.

3. Type the room system administrator account’s user name and password, and then press

ENTER.

The Settings screen appears.

4. Press Web Updates.

5. Press Reset the Device to Factory Image.

The room system restarts, and the software is reset to factory defaults.

6. Complete the procedure in Configuring your room system’s software on page 11.

71 smarttech.com/kb/170450

A P P E N D I X B

Resetting the r oom system to factory defaults

To reset the room system from the BIOS

1. Connect a USB keyboard to the Lync appliance.

2. Turn on the room system using the power switch located on the bottom of the interactive flat

panel.

Small room Medium room Large room (×2)

N O T E

In large room installations, turn on both interactive flat panels.

3. Press the DELETE key.

The Lync appliance enters BIOS mode.

4. Browse to the Advanced tab

5. Select Recovery Function, and then press ENTER.

6. Set Image Recovery to Enabled.

7. Press ESC.

8. Browse to the Save & Exit tab.

9. Select Save Changes and Exit, and then select Yes.

The room system restarts, and the software is reset to factory defaults.

10. Complete the procedure in Configuring your room system’s software on page 11.

72 smarttech.com/kb/170450

Appendix C

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives)

Electrical and electronic equipment and batteries contain substances that can be harmful to

the environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular waste.

Batteries

The remote control contains 1.5V AAA batteries. Recycle or dispose of batteries properly.

More information

See smarttech.com/compliance for more information.

73 smarttech.com/kb/170450

Index

accessories 5 ad hoc meetings 25 administrator accounts 15 air conditioning 10, 39 ambient lighting 58 annotations 29 audio

configuring 58, 64 maintaining 42 sharing 2 troubleshooting 22, 51-52

backlight 63 batteries 55, 73 black level 57, 64 brightness 57, 63

cleaning

cameras 42 interactive flat panel cameras and

reflective tape channels 38 interactive flat panel screens 37 microphones 42 presence detection sensors 38 speakers 42

collaboration 2 color temperature 57, 63 computers Seelaptops condensation 39 connectors, accessing 40 consoles

about 4 cleaning 41 configuring 17 managing meeetings with 26 troubleshooting 50

contrast 57, 63

cable raceways 6 cable ties 32 cables for hardware isolation testing 32 calibration 19, 34, 36, See alsoorientation calls

converting to meetings 26 making test 21, 53

cameras

about 4 cleaning 42 optimizing 21 troubleshooting 51

chemicals 38

75 smarttech.com/kb/170450

dial pad 26, 28 digital ink 29 digital pan, tilt and zoom 4 displays

consoles Seeconsoles interactive flat panels Seeinteractive

flat panels

documentation 7 doors 10 drawing 29 dry-erase markers 37 dust 10, 38-39, 42 DViT technology 3

I N D E X

e-mail 30 Exchange SeeMicrosoft Exchange

factory defaults 71 field of view 4 firmware updates 33 flashlights 32

gallery of participants 27 gates 10 glass cleaner 38, 41 guest laptops Seelaptops

hardware installation 9, 43 hardware isolation testing 32 hardware removal 43 HDMI 5, 52 humidity 39

keyboards

on-screen 28 physical 11

keys Seeproduct keys kickstands 40 KMS servers 19 knowledge base 8

ladders 32 languages 59 laptops 5, 29, 52 large rooms 6 licenses Seeproduct keys lights 47 loaction for installing your room system 10 local building codes 10 Lync appliances 4, 11 Lync infrastructure 2, 11 Lync Room System software

about 2 configuring 17 product key for 19 troubleshooting 53 using 23

ink 29 installation instructions 8-9, 43 instant messaging 28 interactive flat panels

about 3 configuring 14, 17 maintaining 34 troubleshooting 48 using the on-screen display menu 55

76 smarttech.com/kb/170450

MAKs 19 markers 37 media, enabling in PowerPoint files 29 medium rooms 6 meetings

converting existing meetings to Lync

meetings 24 ending 30 managing with the console 26 presneting content during 28 scheduling 23

I N D E X

starting 25

microphones

about 4 cleaning 42 connecting additional 6 muting 28

troubleshooting 51 Microsoft Exchange 11 Microsoft Lync appliances SeeLync

appliances

Microsoft Lync infrastructure SeeLync

infrastructure

Microsoft Lync Room System

software SeeLync Room System

software Microsoft Outlook 23 Microsoft PowerPoint 2, 29 mouse 11 mute 28

network requirements 11 nylon cable ties 32

on-screen display menu 55 on-screen keyboard 28 orientation 19, 34, 36, See alsocalibration Outlook SeeMicrosoft Outlook

presence detection sensors

about 3 cleaning 38 configuring 60 troubleshooting 48

turning on the room system with 24 privacy 4 product keys 19

recessed areas 10 recovery 71 remote control 55 remote management 8 room systems

about 2

accessories for 5

comparing 6

components of 3

features of 2

installing hardware 9, 43

maintaining 31

resetting 71

testing 53

troubleshooting 45

turning off 33

turning on 12, 24

updating software and firmware for 33

using 23

packaging 43 participants, meeting 27 passwords 15 pens, replacing nibs for 40 permanent markers 37 phone features 26, 28 power 10 power lights 47 prerequisites 11

77 smarttech.com/kb/170450

SCOM 8 screens

consoles Seeconsoles

interactive flat panels Seeinteractive

flat panels screw drivers 32 serial numbers 46 sharpness 57, 63 shutters, camera 4 small rooms 6

I N D E X

SMART Room Systems Seeroom

systems SMART Settings 19 smoke 39 software configuration 11 software updates 33 speakers

about 5 cleaning 42 muting 28

troubleshooting 52 specifications 7 startup 2, 25 status lights 47 sunlight 39 support

Microsoft 53

SMART 8

volume 21, 28, 52

wall stand kits 6 water 38 WEEE and Battery Directives 73 whiteboard feature 2, 30 writing 29

table microphone upgrade kit 5 tape measures 32 test calls 21, 53 tint 57, 63 tools, recommended 32 touch panels Seeinteractive flat panels training 8 transportation 43 troubleshooting 45

user names 15

vacuum cleaners 39 ventilation 10, 39 VGA 5, 52 vibration 10, 43 video connection harness 5 videos 2, 4, 27, See alsocameras

78 smarttech.com/kb/170450

SMARTTechnologies

smarttech.com/support

smarttech.com/contactsupport

smarttech.com/kb/170450

Smart Technologies SRS-LYNC-M, SRS-LYNC-L, SRS-LYNC-S User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Contents

About your room system

Features

Integration with Lync

Simple startup

Automatic sharing of video and audio

Collaboration

Presence detection

Components

Lync appliance

Console

Camera

Microphones

Speakers

Video connection harness for guest laptops

Table microphone upgrade kit

Accessories

Wall stand kit

Table microphones

Comparing small, medium and large rooms

About this guide

Other documentation and resources

Specifications

Installation instructions

Deployment and remote management instructions

User documentation and training

Knowledge base

Before configuring your room system’s software

Turning on your room system for the first time

Logging on and configuring the displays

Configuring Lync Room System software

Making a test call

Scheduling meetings

Turning on your room system

Starting meetings and whiteboard sessions

Managing meetings using the console

Presenting content during meetings

Presenting computer screens

Presenting files

Using the whiteboard feature

Ending meetings

Recommended tools

Turning off your room system

Updating software and firmware

Maintaining the interactive flat panels

Calibrating the interactive flat panels

Orienting the interactive flat panels

Cleaning the screens

Cleaning the presence detection sensors

Cleaning the camera windows and reflective tape

Maintaining ventilation

Preventing condensation

Replacing a pen nib

Using the kickstands to access connectors

Maintaining the console

Maintaining the camera

Maintaining the microphones

Maintaining the speakers

Checking your room system installation

Removing and transporting your room system

Resolving hardware issues

Locating serial numbers

Locating power and status lights

Resolving issues with the interactive flat panels

Resolving issues with the console

Resolving issues with the camera

Resolving issues with the microphones

Resolving issues with the speakers

Resolving issues with connected laptops

Resolving software issues

Testing your room system

Accessing the on-screen display menu

Changing settings in the on-screen display menu

Batteries

More information