Smart Technologies SMART Hub SE240 Installation And User Manual

PLEASE THINK BEFORE YOU PRINT

SMART Hub SE240

Installation and User’s Guide

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Register online at www.smarttech.com/registration

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Keep the following information available in case you need to contact SMART
Technical Support.

Serial Number: ___________________________________________________

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FCC Warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.

Trademark Notice

SMART Board, Actalyst, SMART Podium, SMART Bridgit, SMART Notebook, SMART Meeting Pro, Unifi, the SMART logo
and smarttech are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries.
Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or
other countries. All other third-party product and company names may be trademarks of their respective owners.

Copyright Notice

©2010 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted,
transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written
consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not
represent a commitment on the part of SMART.

Patent No. US5448263; US6141000; US6320597; US6326954; US6337681; US6741267; US6747636; US7151533;
US7289113; US7499033; US7626577; CA2058219; CA2252302. Other patents pending.

02/2010

Contents

1 About Your SMART Hub SE240 ........................................................................... 1

Overview......................................................................................................... 1

SMART Hub SE240 Features......................................................................... 2

Computer Input ........................................................................................ 3

Computer Output...................................................................................... 3

Firmware Features.......................................................................................... 3

Standard Accessories..................................................................................... 3

Power Supply ........................................................................................... 3

Cables and Adapters................................................................................ 4

2 Installing Your Hub ................................................................................................ 5

Environmental Requirements ......................................................................... 5

Storage Temperature and Humidity ......................................................... 5

Water and Fluid Resistance ..................................................................... 5

Dust and Scratching................................................................................. 5

Electrostatic Discharge (ESD).................................................................. 5

Conducted and Radiated Emissions ........................................................ 5

Before Installing Your Hub.............................................................................. 6

Tools Required......................................................................................... 6

Additional Cables Required for Your Hub ................................................ 6

Optional Accessories ............................................................................... 6

Installing Your Hub ......................................................................................... 7

Mounting Your Hub .................................................................................. 7

Connecting Your Hub............................................................................... 9

Verifying that Your Firmware is Current ................................................. 10

ii | CONTENTS

3 Configuring Your Hub.......................................................................................... 11

Orienting Your SMART Products.................................................................. 11

Configuring Multiple SMART Hub SE240 Units............................................ 12

Exporting and Importing Configuration Settings..................................... 12

Securing Configuration Settings ................................................................... 13

Connecting Your Computer to Your Hub ...................................................... 14

Configuring the Display Settings................................................................... 15

Configuring Network Settings ....................................................................... 15

Command Summary .............................................................................. 18

Collaborating Using SMART Bridgit Software .............................................. 18

Configuring SMART Bridgit Software ........................................................... 19

Creating a SMART Bridgit Meeting............................................................... 19

Configuring the SMART Bridgit Software Meeting Settings.......................... 21

Leaving a SMART Bridgit Meeting ......................................................... 21

Connecting to Computers and Video Sources.............................................. 22

Configuring Room Control Settings .............................................................. 23

Enabling and Using Room Control Settings

through the Serial Interface .................................................................... 23

Enabling and Using Room Control Settings through TELNET ............... 24

Command Summary for Your Hub ............................................................... 25

Power State Commands ........................................................................ 25

Input Selection Commands

Video and Audio Commands ................................................................. 26

System Information Commands ............................................................. 27

Configuring Language and General System Settings................................... 27

Disabling Your System Hardware Settings ............................................ 28

iii | CONTENTS

4 Using Your Hub ................................................................................................... 29

Basic Tools ................................................................................................... 29

Sidebar................................................................................................... 29

Page Sorter ............................................................................................ 29

SMART Keyboard .................................................................................. 29

Right-Click .............................................................................................. 30

Volume Adjustment ................................................................................ 30

System Help ........................................................................................... 31

Starting Your Hub Session ........................................................................... 31

Whiteboarding............................................................................................... 31

Saving or E-mailing a File............................................................................. 32

Using Your SMART Product with Computer Inputs ...................................... 34

5 Maintaining Your Hub.......................................................................................... 35

Updating Your Hub’s Firmware..................................................................... 35

Maintaining Your Hub’s Hardware ................................................................ 36

6 Troubleshooting Your Hub .................................................................................. 37

Resetting Your Hub ...................................................................................... 37

Troubleshooting ............................................................................................ 38

A Hardware Environmental Compliance................................................................. 41

Waste Electrical and Electronic Equipment

Regulations (WEEE Directive)...................................................................... 41

Restriction of Certain Hazardous Substances (RoHS Directive) .................. 41

Packaging ..................................................................................................... 41

China’s Electronic Information Products Regulations................................... 42

iv | CONTENTS

B Customer Support ............................................................................................... 43

Online Information and Support.................................................................... 43

Training......................................................................................................... 43

Technical Support......................................................................................... 43

Shipping and Repair Status .......................................................................... 44

General Inquiries .......................................................................................... 44

Warranty ....................................................................................................... 44

Registration................................................................................................... 44

Chapter 1

About Your SMART Hub SE240

Overview

The SMART Hub SE240 is a device you connect to your SMART Board™ interactive
whiteboards, SMART Board for Flat-Panel Displays interactive overlays, SMART
Board interactive display frames, Actalyst™ interactive overlays and SMART
Podium™ interactive pen displays. It has the following features:

• Whiteboard capability for writing and dawing with digital ink

• SMART Bridgit™ software for collaborating with others

• Digital ink features for working with computer and video source inputs on your
SMART products’ displays

• User-friendly design

• Easy-to-maintain hardware

IMPORTANT

To ensure your hub functions as expected, immediately upgrade your hub’s
firmware at www.smarttech.com/SE240firmware.htm

.

2 | CHAPTER 1 – ABOUT YOUR SMART HUB SE240

SMART Hub SE240 Features

Your hub’s compact size allows you to easily integrate it into your boardroom or
classroom. You can mount it in four ways:

• 19" (48.3 cm) rack mounting

• wall mounting

• tabletop or shelf mounting

• under-shelf mounting

Your hub includes connectors for:

• SMART products

• up to two computers and two video sources

• speakers

• other peripheral devices (including USB storage devices)

3 | CHAPTER 1 – ABOUT YOUR SMART HUB SE240

Computer Input

•VGA •SXGA

• SVGA • SXGA+

•XGA •MAC

•WXGA

Computer Output

• SVGA • 720P

•XGA •1080i

• WXGA • 1080p

• SXGA

Firmware Features

Your hub’s main firmware features include whiteboarding for writing and drawing with
digital ink, and saving documents for later use.

Standard Accessories

SMART provides the following accessories with your hub. If you need to purchase
replacements, contact your authorized SMART reseller

Power Supply

SMART provides a 12V DC, 5.0A power supply and the cable you need to connect it
to a power outlet (depending on your region).

NOTE

The cable you need to connect the power supply to a power outlet is included with
your hub.

.

4 | CHAPTER 1 – ABOUT YOUR SMART HUB SE240

Cables and Adapters

SMART provides the following cables:

• 6' (1.8 m) DVI male to VGA male cable to connect to the Extended Control Panel
(ECP) from the DVI-out port.

• 6' (1.8 m) DVI male to DVI male cable to use if your display supports DVI ports.

• DVI male to VGA female adapter to connect your hub to a projector or display
using a VGA cable.

NOTE

Use this adapter if you use an Actalyst interactive overlay.

• USB to serial adapter to connect your hub to your SMART product if it has a serial
connector instead of a USB connector.

NOTE

You can purchase additional cables from your authorized SMART reseller

.

Chapter 2

Installing Your Hub

Environmental Requirements

Before you install your hub, review the following environmental requirements.

Storage Temperature and Humidity

You can store your hub in temperatures ranging from -4°F to 140°F (-20°C to 60°C)
and in humidity ranging from 0% to 80%, non-condensing.

Water and Fluid Resistance

Your hub is for indoor use only and doesn’t meet any salt-spray or water ingress
requirements.

CAUTION

Do not pour or spray any liquids directly onto the product. These liquids can get
into areas where they could damage sensitive electronic components.

Dust and Scratching

Your hub is for use in office and classroom environments only. It isn’t designed for
industrial use, where heavy dust and pollutants can cause malfunctions or impaired
operation. The design is for pollution degree 1 (P1) as per EN61558-1, which is
defined as “No pollution or only dry non-conductive pollution.”

Electrostatic Discharge (ESD)

Your hub meets the requirements of EN61000-4-2 severity level 4 for direct and
indirect ESD. No malfunction or damage up to 15 kV (both polarities) with a 330 ohm,
150 pF probe (air discharge). Unmated connectors meet 8 kV for direct (contact)
discharge.

Conducted and Radiated Emissions

The narrowband radiated electric field from your hub meets the limits for Class B
performance as defined in EN55022/CISPR 22.

6 | CHAPTER 2 – INSTALLING YOUR HUB

Before Installing Your Hub

Choose a location for your hub as close as possible to your SMART product, its
projector or display and a network connection. You can mount your hub on a rack,
wall, tabletop or shelf.

Tools Required

You need a Phillips® No. 2 screwdriver to connect the mounting brackets to your hub.
You may need additional screwdrivers or an electric drill with appropriate bits
depending on the screws you use to mount the hub on a rack, wall, tabletop or shelf.

Additional Cables Required for Your Hub

Your hub includes cables and accessories, but you may require the following
additional cables:

• a USB cable to connect your hub to other SMART products

NOTE

SMART provides a USB cable with products that have USB connectors.

• an RCA cable to connect to your speakers

• a Cat 5 cable to connect your hub to a network

• a VGA cable to connect your hub to a computer using a DVI to VGA connector

• a USB cable to connect your hub to a computer

• a 3.5 mm audio cable to connect your hub to a computer

Optional Accessories

You can control your hub by connecting a USB keyboard or USB mouse device, or
you can use the on-screen keyboard.

NOTE

Some USB, keyboard and mouse devices are not supported by your hub.

7 | CHAPTER 2 – INSTALLING YOUR HUB

Installing Your Hub

Install your hub in three stages:

1. Mount your hub.

2. Connect your hub.

3. Verify that your hub firmware is current.

Mounting Your Hub

NOTE

Use screws and anchors appropriate for the wall on which you’re mounting your
hub (screws may not be supplied, depending on your wall type). If you have a
steel wall, for example, use four toggle bolts to mount your hub. If you’re mounting
your hub on wood, use four wood screws to mount your hub.

To mount your hub on a

19" (48.3 cm) rack

#8 × 2" (4)

10-24 × 2" (4)

You can mount your hub in one of the following configurations:

• 19" (48.3 cm) rack mounting (rack not included)

• wall mounting

• tabletop or shelf mounting

• under-shelf mounting

CAUTION

When mounting your hub, ensure its fans are not obstructed to allow for
proper cooling. If you mount the hub vertically, be sure that the fans face up to
provide optimal cooling.

1. Attach the mounting brackets to the sides of your hub using the screws provided.

NOTE

There are several methods for attaching the brackets to the side of your hub.
Use the method that works best for your rack. SMART recommends that you
use a method using two mounting brackets aligned with the back of the unit.

2. Mount your hub to the rack.

8 | CHAPTER 2 – INSTALLING YOUR HUB

To mount your

hub on a wall

To mount your hub on a

shelf or tabletop

1. Align the base of the mounting brackets with the bottom of your hub.

2. Attach the mounting brackets to the sides of your hub using the screws provided,
and then mount your hub to the wall.

IMPORTANT

Ensure that the side of the unit with the fan is on top.

1. Align the base of the mounting brackets with the bottom of your hub.

2. Attach the mounting brackets to the sides of your hub using the screws provided.

3. Mount your hub on the shelf or table using the appropriate screws.

To mount your

hub under a shelf

1. Align the base of the mounting brackets with the top of your hub.

2. Attach the mounting brackets to the sides of your hub using the screws provided.

3. Mount your hub under the tabletop or shelf.

9 | CHAPTER 2 – INSTALLING YOUR HUB

Connecting Your Hub

After mounting your hub, connect it to your SMART product and peripheral devices.

To connect your hub to

your SMART product and

peripheral devices

1. Connect your hub to your SMART product through a DVI-out port using a DVI to
VGA cable, or the provided DVI cable.

NOTE

Use a USB cable to connect your hub to another SMART product. If your
SMART product has a serial connector rather than a USB connector, use the
USB to serial adapter provided with your hub.

2. Connect your hub to your SMART product’s projector through the RS-232
connector.

NOTES

– Your hub includes two video cables. Use these cables to connect your

hub to your projector or display.

– SMART recommends using a DVI cable, when possible, for optimal

performance.

– You can connect multiple SMART products to a single SMART Hub

SE240. All SMART products connected to the unit share a common
display. For more information, contact SMART Support website

3. Connect your hub to your network.

4. Connect your hub to your peripheral devices with USB connectors.

5. Connect your hub to its power supply, and then turn on your SMART product and
its projector or display.

.

10 | CHAPTER 2 – INSTALLING YOUR HUB

Verifying that Your Firmware is Current

See the SMART Hub SE240 and SMART Hub VE220 Administrator’s Guide

document 137274

for information on verifying your hub firmware.

Chapter 3

Configuring Your Hub

Orienting Your SMART Products

IMPORTANT

• Before orienting your hub, download the latest version of firmware for your

hub from the SMART Support website

• When your SMART product uses its default orientation data, the touch point

on the screen corresponds to the projected image, provided the projected
image fills the entire interactive screen. However, the projected touch point
might be offset from the actual touch point in some situations. Resolve this
issue by orienting your SMART product.

.

To orient your SMART

product with your hub

• Orient your SMART product with your hub before you orient it with other

connected computers.

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Press Orient.

The orientation screen appears.

3. Using a pen tray pen, press and release the center of the first target.

4. Repeat step 3 for each target.

The orientation data saves to your hub’s memory.

12 | CHAPTER 3 – CONFIGURING YOUR HUB

Configuring Multiple SMART Hub SE240 Units

If you have more than one SMART Hub SE240, you can configure one unit, export the
configuration settings to a USB storage device, and then import the configuration
settings to the other units.

IMPORTANT

The export process doesn’t include orientation data on the USB storage device.

To export configuration

settings to a USB

storage device

Exporting and Importing Configuration Settings

1. Connect a USB storage device to your hub, and then select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

IMPORTANT

If a password is required to change the configuration settings, enter it in the
text box located at the bottom of the window, and then press OK.

2. Select Administration > Export Settings.

A dialog box appears asking you to select the settings you want to export to a
USB drive.

3. Select the SMART Hub SE240 system settings check box to export
configuration settings, and the E-mail Contacts check box to export e-mail
contacts.

4. Press OK.

A second dialog box appears indicating that you’ve successfully exported all
selected settings files.

5. Press OK.

13 | CHAPTER 3 – CONFIGURING YOUR HUB

To import configuration

settings from a USB

storage device

1. Connect a USB storage device to your hub, and then select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

IMPORTANT

If a password is required to change the configuration settings, enter it in the
text box located at the bottom of the window, and then press OK.

2. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

3. Press Administration > Import Settings.

A dialog box appears asking you to select the settings you want to import from a
USB drive.

4. Select the SMART Hub SE240 system settings check box to import
configuration settings, and the E-mail Contacts check box to import e-mail
contacts.

5. Press OK.

A second dialog box appears indicating that you’ve successfully imported all
selected settings files.

To apply a password to

configuration settings

Securing Configuration Settings

You can password protect your configuration settings.

TIP

If you forget your password, contact SMART’s Support website

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Press Administration, and then select the Require password to access
system settings check box.

A Settings password dialog box appears prompting you to enter your old
password.

3. Enter your old password, and then create a new one. After you confirm your new
password, press OK.

.

14 | CHAPTER 3 – CONFIGURING YOUR HUB

NOTE

Only enter your old password if you have an existing one, or if you haven’t
already done so in the text box at the bottom of the main Settings dialog box.

4. Press Apply All.

Connecting Your Computer to Your Hub

You can connect your computer to your hub to view its input on your SMART product’s
display and do the following:

• Write and draw in digital ink.

• Freeze the display.

• Take screen captures.

• Use the on-screen keyboard and right-click features of your hub’s firmware.

To connect your computer

to your hub

To configure your hub

for the computer

Connect your computer to your hub using the appropriate VGA/DVI or DVI-D cables
and adapters.

Computer SMART Product (A) Video (B) Audio (C)

1 USB B receptacle 1 DVI connector 1 Stereo mini connector 1

2 USB B receptacle 2 DVI connector 2 Stereo mini connector 2

The following diagram shows the location of your hub’s connectors.

1C

1A 2A

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Press Input Configuration.

1B 2B

2C

3. In the Input device name box, type a name for the computer.

4. In the Input Type list, select Analog or Digital.

15 | CHAPTER 3 – CONFIGURING YOUR HUB

IMPORTANT

–Select Analog if you are using a VGA/DVI-I cable, or if you are using a

DVI/DVI cable with a VGA/DVI adapter.

–Select Digital if you are using a DVI/DVI cable.

– If the setup is incorrect, your hub will not work with a Mac computer.

5. Press Apply All.

A Picture Settings dialog box appears allowing you to change your hub’s
brightness or contrast. Press Adjust Settings, OK, Cancel or Reset accordingly.

Configuring the Display Settings

You can configure your hub’s resolution, aspect ratio and time-out settings to work
with your SMART product’s display.

To configure the

display settings

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Press Display Configuration.

TIP

The top portion of the Display Configuration tab shows information about the
projector or display connected to your hub. You can refresh this information by
pressing Refresh.

3. Select a resolution in the Resolution list, and then press Apply All.

NOTE

You have the option of choosing how many minutes you want your hub to wait
before it enters sleep mode, shuts down the projector.Press Apply All.

Configuring Network Settings

Connect your hub to a network to take advantage of its networking features, such as
e-mailing Whiteboard files.

IMPORTANT

You must be familiar with basic networking, Simple Network Management
Protocol (SNMP) and Simple Mail Transfer Protocol (SMTP) to complete the
following procedures. If you are not familiar with these concepts, consult an
information technology professional in your organization.

16 | CHAPTER 3 – CONFIGURING YOUR HUB

To configure basic

networking settings

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Press Network and Conference, and then type a name for your hub in the
Device name/network ID box.

3. Select the Network Address tab, and then select the Use DHCP (automatically
detect network settings) option to configure networking settings automatically.

OR

Select the Manually specify network settings and addresses option to
configure networking settings manually, and then type the appropriate information
(as supplied by your network administrator) in the following boxes:

– IP address

– Subnet mask

– Default gateway

–DNS server 1

–DNS server 2

4. Press Apply All.

To configure

e-mail (SMTP) settings

NOTE

You can reset your unit to ensure your settings are applied.

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Select Network and Conference > E-Mail (SMTP).

3. Type the name of your SMTP server in the SMTP server name box, and then type
the port number of your SMTP server in the Port number box.

NOTE

The SMTP’s default port number is 25.

4. Type the domain name of the SMTP server in the Domain name box.

5. Press Apply All.

NOTES

– Select the Enable file export by e-mail check box to enable file export

by e-mail.

– Select the Enable RJ45 Ethernet port check box to enable your

networking features on the Administration tab.

17 | CHAPTER 3 – CONFIGURING YOUR HUB

To configure network

management settings

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Select Network and Conference > Management, Room Control.

3. Select the Enable remote management of SMART Hub SE240 check box to
enable your hub’s SNMP settings.

4. Select Use the settings password as the SNMP (read/write strings to use the
general settings password for the SNMP read/write strings.

OR

Select Manually assign SNMP read/write strings, and then type the appropriate
information (as supplied by your network administrator) in the following boxes to
manually assign the SNMP read/write strings:

– Read community string

– Write community string

– Trap destination address

IMPORTANT

In SNMP, community strings are text strings that act as passwords. "Get"
requests are valid only if their community strings match the value in the Read
community string box, and "set" requests are valid only if their community
strings match the value in the Write community string box.

5. Type the IP address to which your hub should send traps (as supplied by your
network administrator) in the Trap destination address box.

NOTE

Traps are unsolicited, asynchronous events that devices such as your hub
generates to indicate status changes.

6. Press Apply All.

TIP

To fully utilize the SNMP features, download your hub’s Management Information
Base (MIB) files from www.smarttech.com/SE240firmware

. SNMP management
software uses MIB files to interpret the information from the devices that it
monitors.

18 | CHAPTER 3 – CONFIGURING YOUR HUB

Command Summary

Your hub responds to the following types of commands:

• Power state

• Input selection

• System information

Collaborating Using SMART Bridgit Software

SMART Bridgit software is a client/server application that lets you collaborate with
anyone, anywhere in the world. Using SMART Bridgit, you can:

• Share your display.

• View other participants’ displays.

• Communicate with others through chat.

• Use your SMART product to write digital ink notes.

IMPORTANT

To use your hub’s SMART Bridgit features, do one of the following:

– Purchase and install SMART Bridgit software.

– Purchase a subscription for the SMART Bridgit service.

– Install a trial version of SMART Bridgit for 30 days, and then purchase the

server software or service from SMART Technologies.

– Be invited to a conference by a person or organization with SMART

Bridgit software.

For more information on these options, see the SM

SMART Support website

.

ART Bridgit page of the

19 | CHAPTER 3 – CONFIGURING YOUR HUB

Configuring SMART Bridgit Software

To configure SMART

Bridgit software

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Select Network and Conference, and then press the Conferencing tab.

3. Select the Enable conferences with Bridgit software check.

4. In the Bridgit server box, type the URL of the SMART Bridgit server (for example,
bridgit.yourcompany.com).

5. In the Default conference box, type a default, easy-to-identify name for all SMART
Bridgit meetings created with your hub.

6. In the Viewing password box, type a password that participants must enter to view
SMART Bridgit meetings.

7. In the Creation password box, type a password that participants must enter to
create SMART Bridgit meetings, and then press Apply All.

NOTE

You must connect your hub to a network and configure it to use SMART
Bridgit software.

Creating a SMART Bridgit Meeting

To start your SMART

Bridgit meeting

To change the meeting’s

name and password

To share your display Press Share Screen at the top of your screen.

SMART Bridgit meetings are automatically created once you configure SMART
Bridgit.

Select System > Change Meeting Name and Password to change the meeting’s
name and password.

NOTE

If you ’re a meeting owner, you also have the option of removing current attendees
from the meeting.

A blue border appears around your display.

20 | CHAPTER 3 – CONFIGURING YOUR HUB

To stop sharing a display Select Stop Sharing.

The blue border around your display disappears.

To view a

1. Press the Shared Screen button on the sidebar to view a participant’s display.

participant’s display

NOTES

– When other participants share their displays, a green border appears

around the display.

– Depending on how the owner or presenter configures the SMART Bridgit

settings, you can draw digital ink on or request remote control of the
participant’s display.

To request remote

Press on the screen to request remote control.

control of a

participant’s display

If the participant presses Yes in the Request for Remote Control dialog box, you can
control the participant’s display from your display.

NOTE

When the participant moves their mouse, you relinquish remote control of
their display.

To chat with participants 1. System System > Open Chat and Participants List.

The Participant List dialog box appears.

2. Press >> to expand the chat window.

3. Type a message.

4. Press Send.

All participants in the SMART Bridgit meeting receive your chat messages.

NOTE

If another participant sends you a chat message and the Participant List
dialog box isn’t open, a notification appears below the SMART Bridgit toolbar.

21 | CHAPTER 3 – CONFIGURING YOUR HUB

Configuring the SMART Bridgit Software Meeting Settings

If you’re the owner or presenter of a SMART Bridgit meeting, you can configure
whether other participants can:

• Write digital ink notes when you’re sharing your display.

• Share their displays.

•Chat.

• Request remote control when you’re sharing your display.

To configure the SMART

Bridgit meeting settings

1. Select System > Advanced Settings at the top of your screen.

The Conference Options dialog box appears.

2. Select the Allow others to draw check box to allow participants’ notes when
you’re sharing your display.

3. Select the Allow others to share their display check box to allow participants to
share their displays.

4. Select Allow others to use chat check box to allow participants to chat.

5. Select the Allow others to use remote control check box to allow participants to
request remote control when you’re sharing your display, and then press OK.

Leaving a SMART Bridgit Meeting

You can leave a SMART Bridgit meeting at any time.

NOTE

When prompted to disconnect the remaining participants, press Yes. The meeting
ends and the other participants are disconnected. If you press No, only you
disconnect, but the meeting continues.

To leave a SMART

Bridgit meeting

Press System > Leave Meeting.

22 | CHAPTER 3 – CONFIGURING YOUR HUB

Connecting to Computers and Video Sources

You can connect your hub to up to two computers and two video sources.

After connecting your hub to a computer or video source, you can view the computer
or video source’s input on your SMART product’s interactive screen.

NOTE

You can connect a computer with Notebook software 9.7 SP1 or later to your hub
and use the digital ink features of the software. Your hub doesn’t support earlier
versions of Notebook software.

To connect to a local

computer

To connect a video source Press one of the video source input buttons on the sidebar.

Press one of the computer input buttons on the sidebar.

NOTE

The default label of the first DVI input button is Computer One, and the default
label of the second DVI input button is Computer Two. You can change these
labels.

The computer’s input appears.

NOTE

The default label of the S-video input button is Video One, and the default label of
the composite input button is Video Two. You can change these labels.

The video source’s input appears.

23 | CHAPTER 3 – CONFIGURING YOUR HUB

Configuring Room Control Settings

You can control your hub externally with a computer or room control system using a
TELNET session established over a TCP/IP network connection, or through a serial
(RS-232) connection. This allows you to select inputs, control audio volume, request
information such as projector lamp usage or network settings, and complete other
tasks.

This section describes how to configure your hub for external control using a
computer or room control system, and the commands you use to change and view the
projector or display settings.

Enabling and Using Room Control Settings through the Serial Interface

To enable and use your hub’s room control settings, complete the following
procedures:

1. Connect the computer or room control system to your hub.

To connect the computer

or room control system

to your hub

To enable your hub’s

room control mode

2. Enable your hub’s room control mode.

3. Configure the connected computer or room control system’s serial interface.

4. Program your room control system to use your hub’s room control commands.

Connect your hub to the computer or room control system using the female RS-232
connector.

NOTE

The female RS-232 connector is for room control only.

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Press Administration, and then select the Enable room control with RS-232
check box.

3. Press Apply All.

24 | CHAPTER 3 – CONFIGURING YOUR HUB

To control your serial

interface settings

To verify that the serial

interface is in room

control mode

You can’t configure your hub’s serial interface settings. Therefore, configure your
computer’s serial communication, such as Microsoft® HyperTerminal or your room
control system’s serial communication settings to the following values:

Setting Value

Data rate 9600 bps

Data bits 8

Parity None

Stop bits 1

Flow control None

1. Turn on your communication program.

2. Configure your communication program as documented in the previous section.

3. Press ENTER.

If your configuration is correct and your hub is in room control mode, the >
character appears.

To connect the computer

or room control system

through TELNET

Enabling and Using Room Control Settings through TELNET

1. Connect your hub and the computer or room control system to the same network.

2. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

3. Press Network and Conference.

4. Press Management, Room Control.

5. Select the Enable room control via telnet check box.

6. In the Port number text box, type the port number for TELNET.

NOTE

TELNET’s default port number is 23.

7. Press Apply All.

25 | CHAPTER 3 – CONFIGURING YOUR HUB

Command Summary for Your Hub

Your hub only responds to the following types of commands:

• Power state

• Input selection

• Video and audio

• System information

NOTES

– Press ENTER after each command.

– Commands aren’t case-sensitive.

Power State Commands

Command Description

on Turns on your hub.

off Turns off your hub.

NOTE

Alternatively, use the command off now.

get powerstate Requests your hub’s power state.

Possible returned values when using your hub with
a SMART UF55, SMART UF55w, UX60, or Unifi™
projector:

•startup

•on

• shutdown

•off

Possible returned values when not using your hub
with a SMART UF55, SMART UF55w, UX60, or
Unifi™ projector.

•on

• standby

26 | CHAPTER 3 – CONFIGURING YOUR HUB

Input Selection Commands

Command Description

set input dvi-1

set input dvi-2

set input composite

set input s-video

set input whiteboard

get input

Selects the first computer input.

Selects the second computer input.

Selects the composite video source input.

Selects the S-video source input.

Selects Whiteboard.

Requests the projector’s current input.

Video and Audio Commands

Command Description

set brightness {+ or -}

set brightness {0 –

100}

get brightness

set contrast {+ or -}

set contrast {0 – 100}

get contrast

Increases or decreases the brightness in increments.

Sets the brightness to an absolute value from 0 to 100
(full brightness).

Requests the projector’s current brightness setting.

Increases or decreases the contrast in increments.

Sets the contrast to an absolute value from 0 (minimum)
to 100 (maximum).

Requests the projector’s current contrast setting.

set volume {+ or -}

set volume {0 – 100}

get volume

Increases or decreases the volume in increments.

Sets the volume to an absolute value from 0 (off) to 100
(full volume).

Requests the projector’s current volume setting.

27 | CHAPTER 3 – CONFIGURING YOUR HUB

System Information Commands

Command Description

get lamphrs

get syshrs

get ipaddr

get macaddr

get fwver

Requests the number of hours that the projector lamp has
been in use {from 0 to 3000}.

NOTE

This command only returns a value if your hub
is connected to a Unifi, UF or UX projector.

Requests the number of hours that the system has been
in use.

Requests the IP address.

Requests the MAC address.

Requests the firmware version.

Configuring Language and General System Settings

Your hub’s user interface is set to English by default. You can change the language to
one of the following:

To set your hub’s user

interface language

To view system

information

• English • French • German

• Italian • Spanish

You can view your hub’s system information, including the firmware version, Internet
Protocol (IP) address and Media Access and Control (MAC) address.

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Press System and Language.

3. In the Language list, select your preferred language from the drop-down menu.

4. Press Apply All.

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Press System and Language.

The system information appears.

28 | CHAPTER 3 – CONFIGURING YOUR HUB

Disabling Your System Hardware Settings

To disable your system

hardware settings

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Clear the Enable RJ45 Ethernet port check box to disable network settings.

3. Clear the Enable USB storage device support check box to disable the USB
storage device settings.

4. Press Apply All.

29 | CHAPTER 4 – USING YOUR HUB

Chapter 4

Using Your Hub

Basic Tools

Sidebar

The sidebar menu allows you to move between Whiteboard, computer and video
source sessions.

Page Sorter

The page sorter helps you navigate through your pages.

NOTES

• See the quick reference document, Using Your SMART Hub SE240

document 124621

buttons.

• To minimize the sidebar, press the Collapse button. To move the sidebar,

press the Move Toolbar button.

, included with your hub for descriptions of the sidebar

SMART Keyboard

If there’s no keyboard connected to your hub, you can use SMART’s on-screen
keyboard to type information.

30 | CHAPTER 4 – USING YOUR HUB

To access the

SMART Keyboard

Press the Keyboard button .

The SMART Keyboard appears.

NOTE

The button appears at the right end of many text boxes, and on the sidebar when
you’re in Computer mode.

Right-Click

If you connect a computer to your hub and there’s no mouse connected, you can
simulate a right-click by pressing the interactive whiteboard’s Right-Click button, and
then pressing the interactive screen with your finger.

Volume Adjustment

If your hub is connected to speakers, adjust the volume by pressing Volume.

Adjust the volume by moving the slider up to increase the volume, or down to
decrease the volume.

NOTE

You can also control volume adjustment through the volume button on the
SystemOn Module connected to the pen tray.

System Help

Your hub includes Help.

To view Help 1. Select System > Help.

The Help Topics dialog box appears.

2. Press a topic to view the associated information.

Starting Your Hub Session

There are three ways to start a new session.

Situation Procedure

Your SMART product turns off. Turn on your SMART product as

documented in its user’s guide.

Your SMART product turns on, but the
display is blank.

Your hub has timed out and is in Sleep
mode.

Whiteboarding

Whiteboard allows you to capture notes and drawings in digital ink on your SMART
product. Use Whiteboard for brainstorming, note-taking and other activities for
which you want to use your SMART product’s digital ink tools without connecting
to a computer.

To create a file Press the New File button.

A new file opens.

Swipe your finger or a pen tray pen
across the display of your SMART
product.

Swipe your finger or a pen tray pen
across the display of your SMART
product.

32 | CHAPTER 4 – USING YOUR HUB

To open a file 1. Connect the USB storage device that contains the Whiteboard file to your hub,

and then press the File open button.

The File Browser dialog box appears.

2. Select the USB storage device’s drive letter in the Look In list, and then browse to
and select the file.

3. Press Open.

The file opens.

To add a pa g e Press the Add Page button.

A new page appears after the current page.

To delete a page 1. Select the page you want to delete, and then press the Delete Page button.

A Delete page confirmation appears.

2. Press OK to delete the page.

Saving or E-mailing a File

You can save your file on a USB storage device or e-mail it in one of the following
formats:

• Whiteboard file (.notebook)

• JPEG archive (.zip)

• Portable Document Format (.pdf)

After saving a file on a USB storage device, you can open, view and edit it on a
computer with SMART Notebook or SMART Meeting Pro™ software.

To save a file 1. Connect a USB storage device to your hub.

2. Press the Save button.

The File browser dialog box appears.

3. Select the USB storage device’s drive letter in the Look In list, and then browse to
the folder where you want to save the file.

33 | CHAPTER 4 – USING YOUR HUB

NOTE

Press the New Folder button to create a new folder for the file.

4. Type a file name in the File Name box, and then select a file type in the Save as
type list.

– Whiteboard file (.notebook)

– JPEG archive (.zip)

– Portable Document Format (.pdf)

NOTE

If you select JPEG Archive (.zip), your hub saves each page in the
Whiteboard file as a JPEG image and then archives them in a single zip file.

5. Press Save.

To e-mail a file 1. Press the E-mail button.

The File Browser dialog box appears.

2. Select the recipient in the Recipient list.

OR

Type the recipient’s e-mail address in the E-mail address box.

NOTES

– Add a new recipient or edit the list of recipients by pressing the appropriate

button in the upper right corner of the E-mail dialog box.

3. In the Save as type list, select a file type:

– Whiteboard file (.notebook)

– JPEG archive (.zip)

– Portable Document Format (.pdf)

NOTE

If you select JPEG Archive (.zip), your hub saves each page in the
Whiteboard file as a JPEG image file inside of an archive file.

4. Press Send E-mail.

34 | CHAPTER 4 – USING YOUR HUB

Using Your SMART Product with Computer Inputs

When viewing computer inputs, you can draw digital ink notes on the display. If you
want to save your digital ink notes, you can take a screen capture of the display.

To write or draw with

digital ink

To erase digital ink Pick up the eraser from your SMART product’s pen tray.

To clear the display Press the Clear button.

1. Pick up a pen tray pen.

OR

Press the Pen button on the sidebar.

The pen toolbar appears.

2. In the pen toolbar, select the appropriate color and thickness options, and then
draw digital ink.

OR

Press the Eraser button on the sidebar.

Digital ink notes clear from the display.

To freeze the display Press the Freeze button.

The display freezes.

NOTE

To unfreeze the display, press Resume.

To capture the display Press the Capture button.

The last page in the page sorter contains a screen capture of the display.

35 | CHAPTER 5 – MAINTAINING YOUR HUB

Chapter 5

Maintaining Your Hub

Updating Your Hub’s Firmware

SMART periodically releases firmware updates that introduce new functions or correct
known issues with existing functions.

You can update your hub’s firmware through a USB storage device.

To determine if an

update is required

1. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

2. Press System & Language.

The current version of the firmware appears in the System Information section of
the tab.

3. Go to www.smarttech.com/SE240firmware
firmware.

If the latest version of the firmware on the SMART Support website
number is higher) than your current version, you need to update the firmware.

to determine the latest version of the

is newer (the

36 | CHAPTER 5 – MAINTAINING YOUR HUB

To update your firmware

through a USB
storage device

1. Connect the USB storage device to a computer with Internet access.

2. Go to www.smarttech.com/SE240firmware
application files to the location on the USB storage device:

\SMART\

3. Disconnect the USB storage device from your computer, and then connect it to
one of the USB A receptacles on your hub.

4. Select System > Settings.

The SMART Hub SE240 Settings dialog box appears.

5. Press Administration, and then press Firmware Update.

A dialog box appears.

6. Select the Application check box, and then press OK.

7. Press Restart.

NOTE

The initial reset after updating the firmware can take several minutes.

and download the latest version’s

Maintaining Your Hub’s Hardware

Your hub’s hardware requries little maintenance. However, clean its fans at least once
per year using a vacuum cleaner or a can of compressed air to ensure its best
performance.

If your hub’s environment is unusually dusty, clean its fans more frequently.

Chapter 6

Troubleshooting Your Hub

Resetting Your Hub

Occasionally, your hub can stop responding or behave in unexpected ways. You can
reset your hub to end the current session and begin a new, restored one.

To reset your hub Press and release the Reset button on the back of your hub, and then wait for it to

start.

NOTE

You will lose unsaved Whiteboard documents when you reset your hub.

38 | CHAPTER 6 – TROUBLESHOOTING YOUR HUB

Troubleshooting

Use this table to help troubleshoot general issues with your hub.

Symptom/Observation Action/Solution

Your SMART Board interactive
whiteboard or other product doesn’t
respond to touch.

You’re unable to connect to a computer
or video source.

• Ensure your hub is properly connected
to your SMART product.

• If you’re connecting to a SMART
product with a serial connector, ensure
you use the USB to serial adapter
provided with your hub.

• If you’re using a mouse and keyboard
with your hub, ensure they’re properly
connected and working.

• If the issue persists, contact SMART’s

Support website

• Ensure your hub is properly connected
to your computer or video source.

• If you’re connecting to a laptop, ensure
the laptop is in presentation mode. See
the laptop’s online Help or manual for
instructions.

• If you’re attempting to connect a
computer, select System > Settings >
Input Configuration, and then select
the correct input type for the computer.
For example, if you’re connecting your
hub using a DVI to VGA cable, select
Analog.

.

You’re unable to use your hub’s
networking features (SMART Bridgit
software and e-mail)

You’re unable to save Whiteboard files on
your USB storage device.

• Ensure your hub is properly connected
to your network.

•Select System > Settings, and then
assign an IP address to your hub to
enable networking features.

• Ensure there’s enough space on the
USB storage device to save your files.

• Ensure the USB storage device is
compatible with your hub.

There’s no sound from the speakers
connected to your hub.

• Ensure your hub is properly connected
to an amplifier or powered speakers.

• Turn on the speakers.

• Ensure your speakers are not muted or
the volume is turned down.

40 | CHAPTER 6 – TROUBLESHOOTING YOUR HUB

41 | APPENDIX A – HARDWARE ENVIRONMENTAL COMPLIANCE

Appendix A

Hardware Environmental Compliance

SMART Technologies supports global efforts to ensure that electronic equipment is
manufactured, sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment Regulations (WEEE Directive)

Waste Electrical and Electronic Equipment regulations apply to all electrical and
electronic equipment sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMART
Technologies products, we strongly encourage you to properly recycle the electronic
product when it has reached end of its life. If you require further information, please
contact your reseller or SMART Technologies for information on which recycling
agency to contact.

Restriction of Certain Hazardous Substances (RoHS Directive)

This product meets the requirements of the European Union’s Restriction of Certain
Hazardous Substances (RoHS) Directive 2002/95/EC.

Consequently, this product also complies with other regulations that have arisen in
various geographical areas, and that reference the European Union’s RoHS directive.

Packaging

Many countries have regulations restricting the use of certain heavy metals in product
packaging. The packaging used by SMART Technologies to ship products complies
with applicable packaging laws.

42 | APPENDIX A – HARDWARE ENVIRONMENTAL COMPLIANCE

China’s Electronic Information Products Regulations

China regulates products that are classified as EIP (Electronic Information Products).
SMART Technologies products fall under this classification and meet the requirements
for China’s EIP regulations.

Appendix B

Customer Support

Online Information and Support

Visit www.smarttech.com/support to view and download user’s guides, how-to and
troubleshooting articles, software and more.

Training

Visit www.smarttech.com/trainingcenter for training materials and information about
our training services.

Technical Support

If you experience difficulty with your SMART product, please contact your local
reseller before contacting SMART Technical Support. Your local reseller can resolve
most issues without delay.

NOTE

To locate your local reseller, visit www.smarttech.com/where

All SMART products include online, telephone, fax and e-mail support:

Online www.smarttech.com/contactsupport

Telephone [phone] or

Toll Free 1.866.518.6791 (U.S./Canada)
(Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)

Fax [phone]

E-mail [e-mail]

.

44 | APPENDIX B – CUSTOMER SUPPORT

Shipping and Repair Status

Contact SMART’s Return of Merchandise Authorization (RMA) group, Option 4,
+1.866.518.6791, for shipping damage, missing part and repair status issues.

General Inquiries

Address SMART Technologies

3636 Research Road NW
Calgary, AB T2L 1Y1
CANADA

Switchboard +1.403.228.5940 or

Toll Free 1.866.518.6791 (U.S./Canada)

Fax [phone]

E-mail [e-mail]

Warranty

Product warranty is governed by the terms and conditions of SMART’s “Limited
Equipment Warranty” that shipped with the SMART product at the time of purchase.

Registration

To help us serve you, register online at www.smarttech.com/registration.

Toll Free 1.866.518.6791 (U.S./Canada)
or +1.403.228.5940
www.smarttech.com