Smart Technologies SMART Board MX100 Series, SBID-MX165, SBID-MX175, SBID-MX186 Installation And Maintenance Manual

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SMARTBoard MX100 series

interactive displays

INSTALLATION AND MAINTENANCE

SBID-MX165 | SBID-MX175 | SBID-MX186

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Learn more

This guide and other resources for SMARTBoardMX100 series interactive displays are available in the Support section of the SMARTwebsite (smarttech.com/support). Scan this QRcode to view these resources on your mobile device.

Trademark n otice

SMARTBoard, smarttech, the SMART logo and all SMART taglines are trade marks or regi stered trademarks of SMARTTe chnolog ies ULC in the U.S. and/or o ther countries. All third-party p ro duct and co mpany names may be trademarks of their r es pe ctive owners.

© 2 019SMARTTechnologie sU LC. All rights rese rve d. No part o f this p ublication may be r ep roduced, transmitted, transcrib ed , stor ed in a re trie val system o r translated into any language i n any form by any means without the prior written consent of SMARTTe chnolog ies ULC. Information in this manual is subject to change without notice and does not rep re sent a commitment o n the p art of SMART.

This prod uct and/or use thereof is covere d b y one or more of the following U.S . patents:

www.smarttech.com/patents

October 9, 201 9

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Important information

IMPORTANT

There are critical software updates for the display that you need to install to ensure the display is fully functional and provides the best experience. Connect the display to a wired or wireless network with Internet access to automatically download and apply these updates as well as future updates.

WARNING

l Failure to follow the installation instructions included with the display could result in injury

and product damage which may not be covered by the warranty.

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l If the display requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics as the original.

l Ensure that any cables that cross the floor to the display are properly bundled and marked

to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

l Use the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country’s safety standards.

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IMPORTANT INFORMATION

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Do not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire or handle could lead to injury.

l Use only VESA®-approved mounts if using a mount other than the one supplied with the

display..

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking, occurs

The display behaves unexpectedly when you follow operating instructions

CAUTION

l Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop

icons or inadvertently activate applications when you wipe the screen.

l Avoid setting up and using the display in an area with excessive levels of dust, humidity, and

smoke.

l Make sure an electrical socket is near the display and remains easily accessible during use.

l The display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European countries. This system (IT-type) is widely used isolated from earth, in some installations in France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at 230V line-to-line.

Contact qualified personnel if you’re uncertain of the type of power system available where you’re installing the display.

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC60950-1.

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IMPORTANT INFORMATION

l You must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with IEC 60950-1 and/or IEC 62368-1. The source computer must be CE marked and carry safety certification marks for Canada and USA. This is for operating safety and to avoid damage to the display.

IMPORTANT

l The following are the normal operating power requirements for the display, including

speakers:

Model Power requirements

SBID-MX165 100V to 240V AC, 50 Hz to 60 Hz, 100 W max

SBID-MX175 100V to 240V AC, 50 Hz to 60 Hz, 238 W max

SBID-MX186 100V to 240V AC, 50 Hz to 60 Hz, 250 W max

l For additional requirements and other information, refer to the display’s specifications (see

More information on page7).

Federal Communication Commission interference statement

This device complies with Part 15 of the FCC Rules.Operation is subject to the followingtwo conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, includinginterference that may cause undesired operation.

NOTE

This equipment has been tested and found to complywith the limits for a Class A digitaldevice,pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installedand used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residentialarea is likelyto cause harmful interference in which case the user willbe required to correct the interference at his own expense.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance couldvoid the user’s authority to operate this equipment.

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IMPORTANT INFORMATION

Radiation exposure statement

This equipment complies with FCC radiation exposure limitsset forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunctionwith any other antenna or transmitter.

Innovation, Science and Economic Development Canada statement

This device complies with RSS-247of the Innovation, Science and EconomicDevelopment Canada Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, includinginterference that may cause undesired operation.

Radiation exposure statement

This equipment complies with ISED radiation exposure limitsset forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunctionwith any other antenna or transmitter.

Cet appareil est conforme à la norme ISED CNR-247pour les appareils radio agréés. Son fonctionnement est soumis aux deux conditions suivantes:

1. le dispositifne doit pas produire de brouillage préjudiciable,et

2. ce dispositifdoit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établiespour un environnement non contrôlé. Cet équipement doit être installé et utiliséavec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

Compliance to Malaysia specification

The SMART Technologies ULCInteractive Display SBID-MX265,SBID-MX275, and SBID-MX285meet the Malaysian requirements as defined by the CertifyingAgency, SIRIM QASInternational.

United Arab Emirates – TRA registration details

Regulatory model SBID-MX065, SBID-MX065, SBID-MX075,SBID-MX086

OPS– Regulatory model AM40

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Contents

Important information i

Federal Communication Commission interference statement iii Innovation, Science and Economic Development Canada statement iv Compliance to Malaysia specification iv United Arab Emirates – TRA registration details iv

Chapter 1: Welcome 1

About this guide 1 Identifying your specific model 2 Features 2 Components 3 Accessories 6 More information 7

Chapter 2: Installing the display 9

Moving the display to the installation site 9 Installing the display on a wall 11 Installing the display on a stand 18

Chapter 3: Connecting power, cables and devices 19

Connecting power 20 Connecting to a network 20 Connecting cables for room computers, guestlaptops and other input sources 21 Connecting external speakers 23 Connecting room control systems 23 Connector reference 24

Chapter 4: Configuring the display 29

Connecting to a network 29

Chapter 5: Turning on your display for the first time 33

Chapter 6: Orienting the display 35

Chapter 7: Maintaining the display 37

Checking the display installation 37 Cleaning the screen 38 Cleaning the touch sensors 38 Maintaining ventilation 39 Preventing condensation 39

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CONTENTS

Replacing the pens 39 Turning the display off and back on 40 Resetting the display 40 Removing and transporting the display 40 Updating the e³ experience 42

Chapter 8: Troubleshooting 45

Resolving general issues 46 Resolving issues with power 46 Resolving issues with image or video quality 47 Resolving issues with audio 50 Resolving issues with touch and digital ink 51 Resolving issues with remote management 52 Resolving issues with software 53 Referring to the SMART knowledge base for additional troubleshooting information 53 Contacting your reseller for additional support 53

Chapter 9: Troubleshooting the e³ experience 55

Resolving general issues 55 Resolving issues with Whiteboard 56 Resolving issues with Browser 56 Resolving issues with Input 57 Resolving issues with EShare 58 Resolving issues with iMirror 59 Resolving issues with File Manager 59

Appendix A: Adjusting display and e³ experience settings 61

Exiting the display’s settings 61 Network 61 Screen lock 62 Advanced 63 Update 65 Recovery 65 About 65

Appendix B: Remotely managing the display 67

Configuring the serial interface settings 68 Communication structure 68 Power states 71 Commands 72

Appendix C: Identifying the display 75

Appendix D: Supported resolutions 77

HDMI1 in, HDMI 2 in and HDMI 3 in 77

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CONTENTS

VGA 77

Appendix E: Hardware environmental compliance 79

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) 79 Batteries 79 More information 79

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Chapter 1

About this guide 1 Identifying your specific model 2

Identifying your SMARTBoard MX100 series interactive display model 2 Features 2 Components 3

Screen 4

Pens 4

Front connector panel 5

Front control panel 5

Remote control 5

Status light 5

Ambient light sensor 6

Internal speakers 6 Accessories 6

SBA-100 projection audio system 6

SMART Audio 400 classroom amplification system 6

USB extenders 7 More information 7

This chapter introduces the SMARTBoard® MX100 series interactive displays.

About this guide

This guide explains how to install and maintain a SMARTBoard MX100 series interactive display. It includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time

l How to maintain the display for years of use

l How to troubleshoot issues with the display

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CHAPTER1

WELCOME

In addition, this guide includes information on the display’s settings and remote management support.

This guide is intended for those who install and maintain displays in their organizations. Other documentation and resources are available for those who use displays (see More information on page7).

Identifying your specific model

SMART offers several different models of the SMARTBoard MX100 series interactive display.

Identifying your SMARTBoard MX100 series interactive display model

The following models of SMARTBoard MX100 series interactive display are available:

Model Frame style Screen size (approximate)

SBID-MX165 White 65" (165 cm)

SBID-MX175 White 75" (190 cm)

SBID-MX186 White 86" (218 cm)

Refer to the specifications for detailed technical information for this model, including product dimensions and weights (see More information on page7).

For help identifying your display, see Appendix C: Identifying the display on page75.

Features

The SMARTBoard MX100 series interactive display is the hub of your classroom or meeting room. The e³ experience provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing, and a web browser. There’s no need for wires, cables or manual software and firmware updates.

The display includes the following features:

Feature Description

e³ experience The e³ experience provides one-touch access to collaborative tools,

including a whiteboard, wireless screen sharing and a web browser.

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WELCOME

Feature Description

Touch support You can do everything on the display that you can do at your computer—

open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on— by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.

The display’s support for up to 10 simultaneous touch, writing and erase points enables you and other users to interact with objects on the screen at the same time.

Writing and drawing support

You can write over applications in digital ink using one of the supplied pens, and then erase the digital ink using your palm.

Remote control You can use a remote control with the SMARTBoard MX100 series

interactive display.

Audio support The display includes integrated speakers for presenting audio from

connected input sources.

Components

The display consists of the following components:

No. Name More information

Pictured

Requires SMART Product Drivers to be installed.Some applications might not support all touch points.

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WELCOME

No. Name More information

1 Screen Page4

Front control panel Page5

3 Light sensor Page6

4 Remote control sensor / status light Page3

7 Front connector panel

Pen (×2) Page4

Speakers Page6

Page5

Side connector panel Page24

Not pictured

AC switch Page33

10 Bottom connector panel Page25

11 Remote control Page5

Screen

The following are the dimensions for the display:

Model Diagonal Active touch area Active image area

SBID-MX165 64 1/2" (163.9cm) 57 3/8" × 32 3/4" (145.7cm ×

83.3cm)

SBID-MX175 74 1/2" (189.3 cm) 66 1/2" × 38" (168.8cm ×

96.6cm)

SBID-MX186 85 5/8" (190.5 cm) 763/8" × 43 3/4" (194.1 cm ×

111.2cm)

56 1/4" × 31 5/8" (142.9cm × 80.4 cm)

65" × 36 1/2" (165 cm ×92.8cm)

74 5/8" × 42" (189.5 cm ×

106.6cm)

Pens

The display comes with two pens.

The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder and use the pen to draw digital ink.

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WELCOME

CAUTION

When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling and being damaged.

Front connector panel

The front connector panel includes connectors for USB peripherals and a computer or other input source.

No. Name Procedure

1 USB 2.0 Type-A connector Connect USB drives and other devices that

you want to use with the currently selected input source.

2 USB 2.0 Type-A connector Connect USB drives and other devices that

you want to use with the e³ experience.

3 USB 2.0 Type-B connector

4 HDMI 3 input connector Connect a computer or other input source to

Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3.

the display (see page21).

Front control panel

The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control buttons.

Remote control

The remote control is an alternative to the front control panel for controlling the display.

Status light

The status light blinks green and red when it registers a button being pressed on the remote control.

When the status light is red, the display is in a low power state. To wake the display, press the

Power button on the front control panel or POWERon the remote control.

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CHAPTER1

WELCOME

Ambient light sensor

The ambient light sensor can detect the room brightness and adjust the display’s brightness. Make sure Auto is enabled in Brightness and volume in Settings. See Brightness and volume on page63.

Internal speakers

The display includes two 10 W rms integrated speakers. You can also connect external speakers (see Connecting external speakers on page23).

Accessories

Accessories for the display include the following:

l SBA-100 projection audio system

l SMART Audio 400 classroom amplification system

l USB extenders

SBA-100 projection audio system

The SBA-100 projection audio system consists of two 14 W speakers and is intended for wall-mounted displays. You can control volume using the display’s front control panel or the digital volume controls in a connected computer’s operating system.

For more information, see the SBA-100 projection audio system specifications (smarttech.com/kb/171146).

SMART Audio 400 classroom amplification system

The SMART Audio 400 classroom amplification system provides high-quality audio amplification. The system comes with a teacher microphone and optional student microphone. Multiple speaker options are available, including wall- and ceiling-mounted speakers. The amplifier receives audio signals from the microphones and translates them into crystal-clear sound through the speakers.

For more information, see the SMART Audio 400 classroom amplification system specifications (smarttech.com/kb/171137).

NOTE

The SMARTAudio 400 classroom amplification system is available only in Canada and U.S.

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CHAPTER1

WELCOME

USB extenders

As noted in Connecting cables for room computers, guestlaptops and other input sources on page21, the USB connection between the display and computer should be no longer than 16' (5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

SMARTrecommends only using USBextenders with the USB connectors on the side and bottom connector panels on the display.

For more information, see:

l Troubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART

interactive display

l USBcables and connectors

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

User’s guide smarttech.com/kb/171289

SBID-MX165, MX175, MX186, MX265, MX275, MX286, MX365, MX375, and MX386 installation instructions

SBID-MX165 specifications smarttech.com/kb/171265

SBID-MX175 specifications smarttech.com/kb/171266

SBID-MX186 specifications smarttech.com/kb/171267

Comparison smarttech.com/kb/171161

These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard MX100 series interactive displays pages in the Support section.

smarttech.com/kb/171274

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Chapter 2

Moving the display to the installation site 9

Using transportation aides 10

Accommodating doorways, hallways and elevators 10

Dealing with cracked, chipped or shattered glass 11

Saving the original packaging 11 Installing the display on a wall 11

Choosing a location 12

Choosing a height 14

Assessing the wall 14

Selecting mounting hardware 15

Selecting a wall mount 15

Mounting the display 15 Installing the display on a stand 18

Using SMART mobile stands 18

Using a third-party stand 18

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the display to the installation site

After your organization receives the display, you need to move it to the place where you plan to install it.

On occasion, you might also need to move the display to another location after initially installingit.

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CHAPTER2

INSTALLING THE DISPLAY

IMPORTANT

l Move the display at your own risk. SMART cannot accept liability for damages or injury that

occur during the display’s transportation.

l When moving the display

Follow local safety regulations and standards.

Keep the display in its original packaging.

Move the display so that its top frame faces up.

Have at least two people move the display.

TIP

Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the packaging to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the display:

l Cart

l Furniture dolly

l Mechanical lift

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that you keep the foam pieces on the bottom corners of the display. These foam pieces protect the display if you need to set it down during transportation.

You might also need to rotate the display so that its top frame faces to the side. You can do this during transportation, but when you install the display, it must be in landscape orientation (with the top frame facing up).

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CHAPTER2

INSTALLING THE DISPLAY

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See the knowledge base article, Shattered glass on an interactive display, for information about conditions that can cause the display’s glass to shatter even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as possible in case you need to move the display after you initially install it. This packaging was designed to provide the best possible protection against shock and vibration.

CAUTION

Move the display only in the original packaging or replacement packaging purchased from your authorized SMART reseller. Moving the display without correct packaging can lead to product damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where).

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

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CHAPTER2

INSTALLING THE DISPLAY

Choosing a location

Adisplay is typically installed at the room’s focal point, such as at the front of a classroom or meeting space.

Selecting an appropriate location for the display is crucial for ensuring the best possible experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other connections

The location allows users, including those in wheelchairs, access to the

display. Refer to local regulations regarding accessibility. The location allows for multiple users to access the display at the same

time. The location accommodates room traffic patterns, and there are no

tripping hazards. The display is not installed where it could be hit by a door or gate.

There are no nearby shelving units, desks or other furniture that has

doors or drawers that could hit the display. Furniture, wall décor and other room features, such as light switches and

thermostats, do not block the display and are not blocked by it. (You might be able to move some of these room features to accommodate the display.)

The location is close to

A power outlet

A network outlet (if you plan to use a wired network connection)

A room computer (if you plan to connect a room computer)

External audio systems and other devices that you want to connect to the display

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NOTES

If the location is not near a power outlet, consult an electrician for the power setup you need.

Determine if you’ll need additional equipment, such as power bars, additional cables, or cable extenders.

The location is not where the mains power supply enters the building.

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INSTALLING THE DISPLAY

Factor Considerations

Visibility The display’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the display’s resolution and a variety of other factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for SMARTBoard interactive flat panels.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting. Risks of light Interference include:

Reduced visibility: Light sources can cause glare on the display’s screen, reducing its visibility.

Touch system interference: Many displays use infrared (IR) light as a key component of the touch system. Strong light that hits the display’s screen directly can cause interference with the touch system and prevent the display from working properly.

TIP

To reduce light interference, install blinds or shades on windows or skylights and install switches to dim or turn off any lights shining directly on the display’s screen. Keep in mind that sunlight can come through windows at different angles at different times of the year.

Acoustics The room has good acoustics (see Configuring your SMARTBoard MX

or MX100 for the best audio performance).

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CHAPTER2

INSTALLING THE DISPLAY

Factor Considerations

Environment and ventilation

The location meets the environmental requirements in the display’s

specifications (see More information on page7). The display isn’t subjected to strong vibrations or dust.

Ventilation systems don’t blow air directly on the display.

There is adequate ventilation or air conditioning around the display so

that heat can flow away from it and the mounting equipment. SMARTrecommends at least 2" (5 cm) of space on all sides of the display for proper airflow.

If you plan to install the display in a recessed area, there is at least 4"

(10cm) of space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the installation height or angle.

Assessing the wall

Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If the wall can’t support the weight of the display and mounting equipment, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see

smarttech.com/accessories).

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INSTALLING THE DISPLAY

NOTE

Refer to the display’s specifications for its weight (see More information on page7).

In some situations, you may need to request an engineering analysis to determine if the wall can support the display.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the display is being mounted.

Refer to Installation best practices for SMART products (smarttech.com/kb/171035) for the mounting hardware required for the display.

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can’t support the display’s weight, you can use additional hardware to transfer some of the weight to the floor.

The display includes a pre-attached wall bracket which can be used to mount the display to the wall. See the SBID-MX165, MX175, MX186, MX265, MX275 and MX286, MX365, MX375, MX386 installation instructions (smarttech.com/kb/171274).

Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can accommodate the display’s dimensions and support the display’s weight as well as the weight of any attached accessories.

Mounting the display

Mount the display following the included installation instructions. In addition, consider the following:

The electrical and mechanical components of adisplay are designed to work properly when the display is mounted in the orientation described in its installation instructions. Mounting the display in a different orientation can cause malfunctions and will void the display’s warranty.

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CHAPTER2

INSTALLING THE DISPLAY

There are a number of potential hazards of mounting adisplay in a non-standard orientation or angle:

l Mounting adisplay horizontally (like a table top) can cause the glass to sag, damaging the

display or interfering with the display’s touch system.

l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature

failures and, in displays that use projectors, exploding projector bulbs.

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in

landscape orientation. SMART doesn’t support mounting the display at other angles or in portrait orientation.

l Use the included wall mount. Optionally, use a VESA-approved mounting plate that is rated for

the display’s weight and size.

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l If you’re not using the included bolts to fasten the wall mount to the display, see the following

table.

SMARTBoard MX165

Part number 1031028

Minimum M6

14 mm + x mm where x is the combined thickness of the

wall mount and washer

length

Part number 1033445

Minimum M8 length

Part number 1031028

Maximum M6

18 mm + x mm where x is the combined thickness of the

wall mount and washer

length

Part number 1033445

Maximum M8 length

Fasten force 97.36–177.01 in-lb. (11–20 N·m)

CAUTION

SMARTBoard MX175

Do not over-tighten the bolts.

Minimum M8 length

18 mm + x mm where x is the combined thickness of the

wall mount and washer

Maximum M8 bolt length

30 mm + x mm where x is the combined thickness of the

wall bracket and washer

Fasten force 97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the bolts.

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INSTALLING THE DISPLAY

SMARTBoard MX186

Minimum M8 length

Maximum M8 bolt length

Fasten force 97.36–177.01 in-lb. (11–20 N·m)

14 mm + x mm where x is the combined thickness of the

wall mount and washer

30 mm + x mm where x is the combined thickness of the

wall mount and washer

CAUTION

Do not over-tighten the bolts.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a wall, you can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some models include integrated speakers, a locking cabinet to secure equipment, and casters that swivel and lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Using a third-party stand

For information on selecting and using a third-party stand, see Installing your SMARTBoard MX100

on a stand.

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Chapter 3

devices

Connecting power 20 Connecting to a network 20 Connecting cables for room computers, guestlaptops and other input sources 21

Using recommended cables 21

Connecting to the side connector panel 21

Connecting to the bottom connector panel 22

Connecting to the front connector panel 22

Viewing a connected computer or other device’s input 23 Connecting external speakers 23 Connecting room control systems 23 Connector reference 24

Side connectorpanel 24

Bottom connectorpanel 25

Front connector panel 26

Other connectors 27

Connect the display to power after you install it but before you turn it on for the first time. You can also connect cables for room computers, guest laptops or other input sources as well as for speakers and room control systems.

By installing cables in advance, you make use of connectors that might not be accessible after the display is wall-mounted. You can then run the cables across floors or behind walls as needed.

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard.

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Connecting power

SBID-MX165 SBID-MX175 SBID-MX186

Connect the supplied power cable from the AC power inlet on the side of the display to a power outlet.

NOTE

Refer to the display’s specifications for power requirements and power consumption information (see More information on page7).

Connecting to a network

The display requires a network connection for downloading software and firmware updates. You can use one of the display’s RJ45 jacks (pictured) to connect to a network, or you can use a Wi-Fi connection. For more information about the display’s network connection and configuration, see Connecting to a network on page29.

You can also connect a computer to the display’s other RJ45 jack so the display and computer are connected to the same network.

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CONNECTING POWER, CABLES AND DEVICES

Connecting cables for room computers, guestlaptops and other input sources

You can connect cables to the display so that users can connect and use room computers, guest laptops or other devices, such as Blu-ray™ disc players.

Using recommended cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

HDMI 23' (7 m)

VGA 23' (7 m) Use VGA cables with all pins in their connectors fully

Stereo 3.5 mm 20' (6 m) [N/A]

USB 16' (5 m) Use a USB extender if the distance between the

Using cables that exceed these maximum lengths may produce unexpected results, such as degraded picture quality or degraded USB connectivity.

Use only certified HDMI cables that have been tested to support the performance standard you require.

populated and wired.

computer and the display is greater than 16' (5 m). For more information, see USB extenders on page7.

Connecting to the side connector panel

The side connector panel includes two HDMI video connectors: HDMI 1 and HDMI 2. Both connectors can accommodate an HDMI cable for video and audio, and both support HDMI 2.0.

The performance of cables longer than 23' (7 m) is highlydependent on the cable’squality.

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NOTES

l The USB Type-B connector for touch control is located on the bottom connector panel. See

Connecting to the bottom connector panel below.

l You can connect a wireless USB keyboard and mouse to the two USB Type-A connectors.

Connecting to the bottom connector panel

The bottom connector panel includes a video connector and USBconnector:

l VGA: This connector can accommodate a VGA cable for

video.

l USBType-B: This connector can accommodate a USB

cable for touch control for computers connected to HDMI 1, HDMI 2 or VGA.

NOTE

When connecting a computer to the VGA connector, use the Stereo 3.5 mm in connector for audio.

Connecting to the front connector panel

In addition to the three sets of video connectors on the side and bottom connector panel, there is one set of computer connectors on the front control panel:

l HDMI 3: This set of connectors can accommodate a

USBcable for touch control and an HDMI cable for video and audio. This input supports HDMI1.4 with HDCP1.4.

l USBType-B: This connector can accommodate a USB

cable for touch control for computers connected to HDMI

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Viewing a connected computer or other device’s input

Users can use the Input app or tap the Input button to open the input selection menu. Tap an input source to view the computer or other device’s input on the display.

For information about viewing a connected device’s input, see the SMARTBoard MX100 series interactive display user’s guide (smarttech.com/kb/171289).

Connecting external speakers

The display includes two 10 W speakers, which are designed to provide sound at the front of a room. You can connect external active speakers if you’re providing sound in a larger space. See SMART Audio 400 classroom amplification system on page6 for more information. You can connect external speakers to the display using the stereo

3.5mm out connector (pictured).

The display also provides a Sony/Philips Digital Interface (S/PDIF) optical out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers.

Connecting room control systems

A room control system enables users to control a room’s lighting, audio system and, possibly, the display. Some installations may require you to integrate the display with a room control system.

You can use the display’s RS-232 connector to connect a third-party external control system to the display (see Appendix B: Remotely managing the display on page67).

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NOTE

Displays are not compatible with centralized remote control systems, such as a universal remote control.

Connector reference

Side connectorpanel

The following diagram and table present the connectors on the display’s connector panel:

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CONNECTING POWER, CABLES AND DEVICES

No. Connector Connects to Notes

1 HDMI 1.4 out (HDCP-

compliant)

2 USB 2.0 Type-A

connector

3 USB 2.0 Type-A

connector

External monitor This connector is HDCP-

encrypted HDMI.

NOTE

HDMIout is an optional feature. Contact your authorized SMART reseller (smarttech.com/where) for further ordering instructions.

USB drives and other devices

Connect USB drives and other devices that you want to use with the e³ experience.

NOTE

If troubleshooting an issue with the display, connect a USB mouse to navigate the display’s on-screen menu.

USB drives and other devices

Connect USB drives and other devices that you want to use with the currently selected input source.

4 HDMI 1 2.0 in HDMI 1 input

See page21.

(videoandaudio)

5 HDMI 2 2.0 in HDMI 2 input

See page21.

(videoandaudio)

6 RJ45 (×2) Network See page20.

Bottom connectorpanel

The following diagram and table present the connectors on the display’s bottom connector panel:

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CONNECTING POWER, CABLES AND DEVICES

No. Connector Connects to Notes

1 USB 2.0 Type-B HDMI 1, HDMI 2 or VGA

See page21.

input (touch)

2 RS-232 Room control system See page67.

3 Stereo 3.5 mm out External speakers or audio

See page23.

system

4 S/PDIF out Optical digital audio output See page23.

5 Stereo 3.5 mm in VGA input (audio) See page21.

6 VGA in VGA input (video) See page21.

Front connector panel

The following diagram and table present the connectors on the display’s convenience panel:

No. Name Procedure

1 USB 2.0 Type-A connector Connect USB drives and other devices that

you want to use with the currently selected input source.

2 USB 2.0 Type-A connector Connect USB drives and other devices that

you want to use with the e³ experience.

3 USB 2.0 Type-B connector

Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3.

4 HDMI 3 input connector Connect a computer or other input source to

the display (see page21).

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Other connectors

There are additional connectors on the bottom of the display (see Installing the display on a wall on page11 and Appendix B: Remotely managing the display on page67).

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Chapter 4

Connecting to a network 29

Configuring the display’s network connection 29

Connecting the display to a network 30

After you have mounted the display and connected power and devices, you can start it for the first time.

Connecting to a network

You can connect the display to a network using either Wi-Fi or an Ethernet connection. Before connecting, your organization’s network administrators need to configure the network for the display.

Configuring the display’s network connection

Network administrators need to configure the network so users can use the EShare app and update the system software automatically over the air.

NOTE

Using a 5 GHz wireless network connection may provide a better experience with the EShare app.

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CONFIGURING THE DISPLAY

To configure the network

1. Open the required TCP/UDP ports:

Protocol Port range Feature

TCP 80 e³ experience system

software update

TCP 56789 EShare app

TCP 25123 EShare app

TCP 8121 EShare app

TCP 8000 EShare app

TCP 8001 EShare app

UDP 48689 EShare app

UDP 25123 EShare app

2. Add the following URLs to the to the network whitelist.

URL Feature

h1.ee-share.com EShare app

http://api.lango-tech.cn e³ experience system software

update

http://lango-tech.cn/ e³ experience system software

update

http://otaa.lango-tech.cn e³ experience system software

update

http://otag.lango-tech.cn e³ experience system software

update

http://downloads.smarttech.com e³ experience system software

update

3. Configure the wireless network to enable broadcast service.

4. Configure the network to allow mDNS (multicast).

Connecting the display to a network

The display can connect to a network using either Wi-Fi or an Ethernet connection. Network administrators can also add a browser proxy.

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CONFIGURING THE DISPLAY

To connect to a Wi-Fi network

On the display, tap the Home button on the screen to open the launcher.

2. Tap Settings.

3. Tap Network.

4. Ensure Wi-Fi is enabled and Ethernet is disabled.

5. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

6. If the network requires a password, enter the Wi-Fi password and tap Connect.

If the network requires a user name and password, enter the user name and Wi-Fi password and tap Connect.

To connect to an Ethernet network

1. Connect an Ethernet cable to the RJ45 receptacle on the display.

2. Tap Settings.

3. Tap Network.

4. Ensure Ethernet is enabled and Wi-Fi is disabled.

To configure a proxy for a wireless network

On the display, tap the Home button on the screen to open the launcher.

2. Tap Settings.

3. Tap Network.

4. Ensure Wi-Fi is enabled and Ethernet is disabled.

5. Tap the network to which you’re adding a proxy.

6. Select the Advanced options checkbox.

7. In the Proxy field, tap the drop-down box and select Manual.

8. Enter the information in the Hostname, Port and Bypass proxy boxes.

9. Tap Connect.

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Chapter 5

time

Turn on the display after mounting it and connecting power and devices.

To turn on and set up the display for the first time

1. Flick the switch beside the AC power inlet to the ON(I) position.

SBID-MX165 SBID-MX175 SBID-MX186

2. Select your preferred language, and then tap Next.

3. Select your time zone, and then tap Next.

4. Enter the configuration code from the configuration card, and then tap Next.

NOTE

The configuration code is case sensitive.

5. Set the date, and then tap Next.

6. Set the time, and then tap Next.

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TURNING ON YOUR DISPLAY FOR THE FIRST TIME

7. Name the display, and then tap Next.

8. If the display isn’t using a wired network connection, select a wireless network, and then tap Next.

9. Tap Finish.

The Welcome screen appears.

On the display, tap the Home button on the screen to open the launcher.

10.

Tap Settings .

11.

12. Tap Advanced > Date and time > Time zone.

13. Select your time zone, and then tap OK.

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Chapter 6

Use SMART Settings on computers connected to the display to orient it.

If the display is connected to a computer and the pointer appears a distance from the actual contact when you touch the screen, orient the display.

NOTE

You can use your finger or a pen to orient the display.

To orient the display when connected to a computer

1. Open SMARTSettings.

Operating system

Windows® 10

Windows 8

Windows 7 Select Start > All Programs > SMART Technologies >

macOS

2. Tap Orient.

3. Tap the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to the next orientation point.

IMPORTANT

Procedure

Select Start.

Scroll to and select SMART Technologies > SMARTSettings.

Open the Apps screen.

Scroll to and select SMART Technologies > SMARTSettings.

SMARTTools>SMARTSettings.

Press the SMARTBoard icon on the Mac menu bar.

Press SMARTSettings.

Hold the pen at a right angle to the screen.

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ORIENTING THE DISPLAY

4. Continue until you’ve pressed all the targets.

The orientation window closes.

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Chapter 7

Checking the display installation 37 Cleaning the screen 38 Cleaning the touch sensors 38 Maintaining ventilation 39 Preventing condensation 39 Replacing the pens 39 Turning the display off and back on 40 Resetting the display 40 Removing and transporting the display 40 Updating the e³ experience 42

Applying an e³ experience system software update 42 Updating e³ experience system software manually 42

With proper maintenance, the display will provide years of use.

Checking the display installation

Inspect the display installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

hardware.

If you find an issue, contact a trained installer.

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CHAPTER7

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Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply pressure to the screen.

l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Turn off any connected computers.

2. Turn off the display (see Turning the display off and back on on page40).

3. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

Alternatively, you can use a damp cloth with a drop of dish soap.

Cleaning the touch sensors

The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for dust and clean them every week.

CAUTION

l Do not use compressed air to clean the sensors or borders.

l Do not use water or cleaning agents to clean the touch sensors.

l Do not apply too much pressure when cleaning the display because you can damage the

plastic.

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To clean the IR transmitters and sensors

1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame around the perimeter of the display’s screen.

2. If dirt still remains, use 50% isopropyl alcohol (IPS) to clean the protective plastic between the screen and the frame.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the display from the wall.

For more information on removing the display, see Removing and transporting the display on the next page.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity, or smoke.

Preventing condensation

If the display has been moved from a colder environment to a warmer environment (for example, from storage to the installation site), let the display sit for a few hours so that it can acclimate to the new temperature. Failing to do so can cause humidity to build up in the space between the front glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove power immediately and contact SMART Support if the display is still under warranty.

Replacing the pens

To prevent damage to the display’s anti-glare coating, replace a pen if its nib becomes worn. You

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MAINTAINING THE DISPLAY

can purchase replacement pens from the Store for SMART Parts (seesmarttech.com/Support/PartsStore).

Turning the display off and back on

In most situations, you can put the display to sleep when not using it following the instructions in the SMARTBoard MX100 series interactive displays user’s guide (smarttech.com/kb/171289).

In some situations, such as when you need to transport the display or clean its screen, you need to turn the display off for a period of time. You can turn it back on after.

To turn the display off

Press and hold the Power button on the front control panel for two seconds.

To turn the display back on

Press the Power button on the front control panel.

Resetting the display

You can reset the display using the switch on the back of the panel.

To perform a factory reset, see Recovery on page65. A factory reset returns all options to their default values.

To reset the display

1. Flick the switch to the OFF (O) position.

2. Flick the switch to the ON (|) position.

The display resets.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion.

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To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The

display can fall and cause injury and product damage.

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off connected computers.

Turn off the display by pressing and holding the Power button on the front control panel for

2. two seconds.

3. Flick the switch on the back of the display to the OFF(O) position.

4. Remove all accessible cables, connectors and antennae.

5. Lift the display from its mounting location and insert it into its original shipping box.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This could cause permanent damage to the screen.

6. Remove the mounting brackets.

To transport the display

See Moving the display to the installation site on page9.

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Updating the e³ experience

The display checks for e³ experience system software updates automatically, provided the display’s date and time are set correctly (see Date and time on page63) and the display is connected to the internet. The display notifies you when an e³ experience system software update is available.

l Tap Update to update the e³ experience system software.

l Tap Ignore to skip that specific e³ experience system software. The display won’t apply that

update ever if you check for updates manually.

l Tap Cancel to update the e³ experience system software at a later time.

The display applies the e³ experience system software update automatically if no options are selected after a short time

When the update is installing, touch, the front control panel and remote control will not respond.

To make sure the network is configured properly for firmware updates, see configuring-anetwork.htm.

Applying an e³ experience system software update

To apply a system software update

1. A dialog box appears on the screen asking if you want to update the e³ experience system software.

2. Tap Update to update the e³ experience system software.

Tap Cancel to update the e³ experience system software later.

To apply a system software update from Settings

On the display, tap the Home button on the screen to open the launcher.

2. Tap Settings.

3. Tap Update.

4. Under Update, tap Update.

Updating e³ experience system software manually

You can download system software updates at smarttech.com/downloads and update your display

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MAINTAINING THE DISPLAY

using a USB drive.

NOTE

This will erase all content on your display. Use a USB drive to copy any files you want to keep.

1. Go to smarttech.com/downloads and download the update file for your size of display.

2. Copy the .zip file to a USB drive.

3. Insert the USB drive into the display USB.

Press Menu on the front control panel to open the e³ experience system software

4. settings.

5. Tap Update.

6. Tap Check.

A dialog box appears.

7. Tap USB.

8. The upgrading software screen appears.

If the update includes an upgrade to the touch firmware, don’t touch the screen during an update.

9. Using the switch on the back of the display, turn off the display.

10. Wait 10 seconds.

11. Using the switch on the back of the display, turn on the display.

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Chapter 8

Resolving general issues 46 Resolving issues with power 46 Resolving issues with image or video quality 47 Resolving issues with audio 50 Resolving issues with touch and digital ink 51 Resolving issues with remote management 52 Resolving issues with software 53 Referring to the SMART knowledge base for additional troubleshooting information 53 Contacting your reseller for additional support 53

Finding the display’s serial number 54

The following information helps you resolve a variety of common issues with the display, including issues with:

l Power

l Video

l Image quality

l Audio

l Touch and digital ink

l Remote management

l iQ experience

l Intel Compute Card

l Software

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CHAPTER8

TROUBLESHOOTING

Resolving general issues

Issue Solutions

You’ve forgotten the lock screen

Contact SMARTSupport.

password.

You forgot the Settings security

Contact SMARTSupport.

password.

The display can’t connect to a 5GHz wireless network.

The wireless network may be operating on bands that the displaydoesn’t support.

Contact your network administrator.

The pen is broken. Contact SMARTSupport.

You need to identifythe display. See Appendix C:Identifying the displayon page75.

An app is missing or not available. Theapp might not be includedwith the SMARTBoard MX100 series interactive

display. See SMARTBoard MX100 series interactive displays user’s guide (smarttech.com/kb/171288).

Resolving issues with power

Issue Solutions

The display doesn’t turn on and its power light isn’t lit.

l Make sure the power cable is securely fastened to the power outletand the

display.

The display turns on but nothing shows on the screen.

The display doesn’t turn on when you use a connected computer’s mouse or keyboard.

You’re experiencing other issues with power, or the previous solutions don’t resolvethe issue.

NOTE

If the power cable is plugged into a power bar, make sure the power bar is securely fastened to the power outlet and turned on.

l Make sure the switch on the back of the display is in the ON (I) position. l Make sure the power outlet is workingby testingit with a different device. l Make sure the power cable is working by testing it with a different device.

l Press the Power button to wake the display.

NOTE

The status light is red when the display is in a low power state.

l If the status light is solid green, see default.htm. l Restart the display.

See Turning the display off and back on on page40.

l Make sure the computer is on. l If the status light is red, press the display’s Power button to wake the display.

See default.htm.

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Resolving issues with image or video quality

Issue Solutions

You’re experiencing the following or similar issues with image quality:

l There are lines or snow on

the screen.

l The image is flickeringor

flashing.

You’re experiencing the following or similar issues with video:

l The videois distorted. l There is visual noise. l The image is dim.

There are bright spots on the screen.

NOTE

It is normal for some areas of the screen to be slightlybrighter than other, but these variations should be minor.

l Make sure the display’s firmware is updated to 1.8.7 or later. The display may not

work properly if the display’s firmware is not updated.See Updating the e³ experience on page42.

l Make sure any connected computers are on and not in Standby mode. l Set the connected computers’ resolution and refresh rate to values that the

display supports. See Appendix D:Supported resolutions on page77.

l Restart the display and any connectedcomputers.

See Turning the display off and back on on page40.

l Make sure the cable is not longer than the maximum specifiedin the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wallsocket,try

connecting the display and computer directly.

l Replace the videocable to determine if the issue is with the cable. l Make sure your computer’s videodriver is up to date.

l Open the on-screen display menu. If it appears correctly,the issue is with the

videoinput.

l Take a photograph of the screen that shows the variation in brightness and

send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty,you may be eligible for a replacement.

l Make sure the cable is not longer than the maximum specifiedin the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wallsocket,try

connecting the display and computer directly.

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Issue Solutions

Colors don’t appear correctly. l Minor differences in colors across displays are common. This issue is not unique

to SMART products.

l If you’re using a VGA video input,use a different cable or connect a different

source to see if the issue is with the cable or input source.

l Make sure the cable is not longer than the maximum specifiedin the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wallsocket,try

connecting the display and computer directly.

l Perform a factory reset.

See Recovery on page65.

l Take a photograph of the screen that shows the issue with color and send it to

SMART support. If SMART support determines that the issue is with the screen and the display is under warranty,you may be eligible for a replacement.

The image is cut off or shiftedto the left or right.

The image doesn’t fill the entire screen.

A persistent image appears on the display.

The display is on, but nothing shows on the screen.

l Adjust the connected computers’ videosettings,particularly zoom, crop,

underscan and overscan. See the computer’s operating system documentation.

l If the computer’s desktop is entirely black,change it to gray or a different color. l If the computer’s desktop is extended across multiple screens, duplicate the

desktopacross the screens or use the display as the only screen.

l Make sure the cable is not longer than the maximum specifiedin the display’s

specifications.

l Make sure the cable is securely connectedto the videoconnectors on the

display and the computer.

l If the video connection uses and extender or goes through a wallsocket,try

connecting the display and computer directly.

Adjust the connected computers’ videosettings,particularly underscan or overscan.

See your computer’s operating system documentation.

See Image persistence or burn in on LCDdisplays.

l Make sure any connected computers are on and not in Standby mode.

Make sure the screen is working by pressing Input on the front control panel and selectingthe correct input source for your device.

l Restart the display and any connectedcomputers.

See Turning the display off and back on on page40.

l Replace the videocable connecting the computer to the display to determine if

the issue is with the cable.

l If the video source is HDCP-protected,make sure it’s connectedto an HDMI port

that supports a compatibleversion of HDCP.The HDMI 3 port supports only HDCP 1.4.Be sure to connect devices that use HDCP 2.2 to the HDMI 1 or HDMI 2 port.

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Issue Solutions

A computer is connectedto the display, but only a “No Signal” message appears on the screen.

If an AM50 iQ appliancewith an Intel Compute Card is installedin the display and a “No Signal” message appears on a blue screen.

No image or a low resolution image appears on a device you’ve connectedto the display’s HDMI OUTconnector.

l Connect the computer toone of the display’s videoinput connectors.

NOTE

In the input source menu, video input connectors that have a device connectedare blue.

l Make sure the computer is the currently selectedinput. l Make sure the connectedcomputer’s video connector is configured to output a

supported videosignal. See No video display output from a laptop.

l If you’re using two connectedvideo cables, use one longer cable or move the

computer so it’swithin a single cable length of the display.Make sure the cable length is within the maximum length specified in the display’sspecifications.

l The computer is using a videoresolution or refresh rate that the display doesn’t

support. Set the computer to a supported resolution and refresh rate. See Appendix D:Supported resolutions on page77.

l Make sure the computer hasn’t entered Sleepmode. Press a key on your

computer’s keyboard to wake it up.

Make sure the Windows operating system on the Intel Compute Card hasn’t entered Sleep mode. Tap the display’sscreen to wake up the operating system.

The SMART Board MX100 series interactivedisplay supports onlyHDCPprotected HDMI output. If a device you connect to the display’s HDMI out port doesn’tsupport HDCP-protection, no image or a low resolution image will appear on the device.

The image from a device connectedto the VGA port is cut-off or not centered.

You’re experiencing other issues with video or image quality,or the previous solutions don’tresolvethe issue.

l Make sure the computer’s background is not a dark or solid-blackimage. l Switch to a different videoinput source, then switch back to the VGA input.

See default.htm.

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Resolving issues with audio

Issue Solutions

You’re experiencing the following or similar issues with audio:

l No sound is coming from the

speakers.

l Sound is coming from the

speakers, but the volume is low.

l The sound is distorted or

muffled.

l Turn up the computer’s volume. l If you’re using external speakers, make sure the speakers are turned on. l Make sure the cables connecting the display to the computer are securely

fastened.

NOTES

The display’s stereo 3.5 mm in connector works with the VGA input.

Connectingan audio cable to the display’s stereo 3.5mm out connector disables the internal speakers.

If you’re using the display’s S/PDIF out connector to connect a sound bar or receiver for external speakers, See SMARTBoard MX100 series interactive displays user’s guide(smarttech.com/kb/171288).

l Adjust the volume on the display and the connectedcomputer, and make sure

both are not muted.

l Make sure the display is set as the default audio device for the connected

computer. See the connected computer’s operating system documentation.

l If you’re using the display’s integrated speakers, set the volume for the

computer and any running applications to 80%, and then adjust the display’s volume.

OR If you’re using external speakers, set the volume for the computer, any running

applications and the display to 80%, and then adjust the speakers’ volume.

l If you’re connectinga computer to the VGA connector, make sure an analog

audio cable is also connectedfrom your computer’s audio output to the display’s analog audio input.

A whine or buzzing sound is coming from the back of the display.

You’re experiencing other issues with audio,or the previous solutions don’t resolvethe issue.

50 smarttech.com/kb/171288

l Alldisplays emit some electrical noise.Such sounds may be more noticeable

with some displays than with others. However, if you hear noise from the front of the display, contact SMARTSupport.

l Make sure all devices are connected to the same power outletor power bar. l If the computer is connected to the display with analog audio cables (for

example, 3.5 mm audio cable with the VGA video input), make sure you are using high-quality cables with electromagnetic interference (EMI) protection. Make sure audio cables don’t run alongsidepower cables.

l Use a digital HDMI connection for video and audio.Audio hum is far less

common with digital connections than it is with analog.

See default.htm.

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Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following or similar issues with touch and digital ink:

l When users touch or write on

the screen, the pointer or digital ink appears in the wrong place.

l Touch is not workingor is not

accurate.

l Touch control and digital ink

are intermittent.

l The display only responds to

touch on part of the screen.

l Digitalink disappears as you

write.

l If you’re using two pens, make sure they’re at least 2" (5 cm) apart. l Make sure you are not holding the pen near its tip,and that the pen is at a right

angle (90°) to the screen.

l Restart the display.

See Turning the display off and back on on page40.

l If touch interactivity is slow, close some open applications on the computer. l Make sure the pen nib is not worn. Replacement pens are available from the

Store for SMART Parts (see smarttech.com/Support/PartsStore).

l Make sure you are using a SMARTBoard MX100 series interactive display pen. l Use a known workingpen from another SMARTBoard MX100 series interactive

display to checkif the issue is beingcaused by the pen.`

l Clean the optical touch sensors. See Cleaning the touch sensors on page38. l Make sure SMART Product Drivers and SMARTInk are installed and running on

any connected computers, and orient your display.See Chapter 6:Orienting the display on page35.

l if touch is not accurate, make sure the computer’s image occupiesthe entire

screen area, with no blackborders. If there are blackborders, adjust the overscan or underscan settings on your computer’s video settings, so that the image fills the screen.

l Open SMART Product Drivers and orient the display.This willset up a non-native

touch system orientation for your computer.

l Update the firmware. l Confirm with the installers that the computer is connectedto the displaywith

only a singlecable.

l If touch interactivity is slow, close some open applications on the computer. l if touch is not accurate, make sure the computer’s image occupiesthe entire

screen area, with no blackborders. If there are blackborders, adjust the overscan or underscan settings on your computer’s video settings, so that the image fills the screen.

l Open SMART Product Drivers and orient the display.This willset up a non-native

touch system orientation for your computer.

l Make sure the USB cable is securely fastened to both your computer and the

display.

l Make sure the USB cable is not longer than the maximum specifiedin the

display’s specifications.

l Use a USB 2.0 cable and make sure it’s connectedto the correct USB connector

that’s associated with the video input source. See Connecting cables for room computers, guestlaptops and other input

sources on page21.

l Make sure the latest version of SMART Product Drivers is installed on your

computer. SMARTBoard MX100 series interactive displays require SMARTProductDrivers 12.10 or later.

See smarttech.com/downloads.

l Remove any USB cable extenders. For best results, use a USB cable that’s no

longer than 16' (5 m).

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Issue Solutions

l Remove any external infrared lightsources such as sunlight,incandescent or

l Remove the display from the wall,calibrate it and confirm if this resolvesthe

arc lights,desk lamps and infrared audio devices or move the display to another location in the room.

issue.If it does, check the wall and wall mount for issues.

The display responds to touch but not to writing with a pen.

The display doesn’t respond to touch at all.

You can’t write or draw in Microsoft® Office.

You’re experiencing other issues with touch and digital ink, or the previous solutions don’tresolvethe issue.

l Make sure you are using a SMARTBoard MX100 series interactive display pen. l Make sure the pen nib is not worn. A worn pen nib might be interpreted as a

finger touch.Replacement pens are available from the Store for SMART Parts (see smarttech.com/Support/PartsStore).

l Reinstall or update SMART Product Drivers.

l A red X appearing on the SMART Product Drivers icon in your Windows task bar

or Mac menu bar indicates that no display is connected.If a red X appears, open SMART Settings and use the connection wizard for assistance.

l Make sure any connected computers have detected the display’sUSB

connection and installed drivers. On Windows computers, open DeviceManager and make sure there is no red X or yellow explanation mark (!) over the display’s icon.On Mac computers, open System Information and ensure there are no error messages in the display’s row.

l Make sure you’re using Microsoft Office 2013 or later. l Reinstall or update SMART Product Drivers and SMARTInk. l Refer to the SMART Ink user’s guide (smarttech.com/kb/171190) for more

information about inkingin Microsoft applications.

See default.htm.

Resolving issues with remote management

Issue Solutions

You’re experiencing general issues with remote management.

Usingthe command setpowerstate=on doesn’t turn on the display

52 smarttech.com/kb/171288

l Make sure all the cable connections are secure. l Be aware that some commands work only when the display is on.

See Configuring the serial interface settings on page68.

l Restart the display and the remote management system.

See Turning the display off and back on on page40.

l Configure the serial interface settings.

See Configuring the serial interface settings on page68.

l Add spaces around the operator symbol (=). l Ensure Power on RS232is enabled in the display’son-screen settings menu (

). If the display’s firmware is version 1.9.2or earlier, disable Power saving

mode in the display’son-screen settings menu. See Power saving mode on

page64.

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Issue Solutions

l The display doesn’t respond

to a control command

l Commands are not followed

by a command prompt that indicates the display is ready to receive the next command.

You’re experiencing other issues with remote management, or the previous solutions don’tresolvethe issue.

l The display is in a Power Saving mode in which the RS-232 control system is not

yet operating. Ensure the display is in a power state in which the RS-232control system is

ready to receive commands. Ensure Power on RS232 is enabled in the display’s on-screen settings menu ( ). If the display’s firmware is version 1.9.2or earlier, disablePower saving modein the display’s on-screen settings menu.

l The display's firmware has not been updated to version 1.8.4 or later. Check the

firmware version in the display'son-screen settings menu. See MX system version on page66.

To update the display's firmware to version 1.8.4 or later, see Updatingthe e³ experience on page42.

l Commands might have been incorrectly terminated with a carriage return

(0x0d) and a line feed (0x0a). Terminate commands with only a carriage return (0x0d).

See default.htm.

Resolving issues with software

For information on resolving issues with SMART software, see the following pages in the Support section of the SMART website:

l Troubleshooting SMART Notebook 18

l Troubleshooting SMART Learning Suite Online

l Troubleshooting SMART Ink 5

l Troubleshooting SMART Product Drivers 12

Referring to the SMART knowledge base for additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information:

community.smarttech.com/s/topic/0TO0P000000Xt62WAC/mx100-series

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where).

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Your reseller might ask you for the serial number for the display or the iQ appliance.

Finding the display’s serial number

The display’s serial number is located in the following places:

l On the bottom frame

l On the back of the display

l In the display and e³ experience’s settings, under About.

NOTE

You can access the display’s settings using the Menu button on the front control panel.

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Chapter 9

This appendix explains how to troubleshoot the e³ experience.

Resolving general issues

Issue Solutions

You’ve forgotten the lock screen password.

You forgot the Settings security password.

The display can’t connect to a 5GHz wireless network.

The pen is broken. Contact SMARTSupport.

You need to identifythe display. See Appendix C:Identifying the displayon page75.

An app is missing or not available. Theapp might not be includedwith the SMARTBoard MX100 series interactive

Contact SMARTSupport.

The wireless network may be operating on bands that the displaydoesn’t support.

Contact your network administrator.

display. See SMARTBoard MX100 series interactive displays user’s guide (smarttech.com/kb/171288).

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Resolving issues with Whiteboard

Issue Solutions

The pen isn’tworking correctly. l Selectthe pen tool before drawing. See SMARTBoard MX100 series interactive

displays user’s guide (smarttech.com/kb/171288).

l The Whiteboard app doesn’t support writingwith two pens. Use

SMARTsoftware likeSMARTNotebookto draw with two pens.

l The pen nib is worn. Replacement pens are available from the Store for SMART

Parts (see smarttech.com/Support/PartsStore).

A previouslyshared image isn’t

Whiteboards are only available for one week after sharing.

available anymore.

You can’t set an image as the

Make sure the image’s resolution is 1920 × 1080.

background.

The display can’t open a saved Whiteboard.

The display can’t open a SMARTNotebookfile.

Whiteboards are saved in . zip format. The .zipfile the display is trying to open might not be a savedWhiteboard.

The Whiteboard app on SMARTBoard MX100 series interactivedisplays don’t support SMARTNotebookfiles.Use SMARTNotebooksoftware on the connectedcomputer to open SMARTNotebook file.

Resolving issues with Browser

Issue Solutions

Browser isn’tworking correctly. l Make sure the display is connected to a network,the network is configured

properly, and the network is connected to the Internet. See Connectingto a network on page29.

l Make sure Ethernet or Wi-Fi is enabled in Settings under Network. See Network

on page61.

l If Browser can’t visit secure (https) websites, ensure the display’sdate and time

are correct. See Date and time on page63.

l Browser doesn’t support Flash or Java applets. l Contact your network administrator.

You can’t find your downloads. l Checkthe Downloads folder in File Manager.

l The display’s storage might be full.Delete files or move them to a USB drive for

backup.

There is an issue with audio. l Make sure the volume isn’t muted. See Front control panel on page5.

l Turn up the volume. See Front control panel on page5. l See Resolvingissues with audioon page50.

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Resolving issues with Input

Issue Solutions

There is an issue with the image. No signal appears on the screen.

There is an issue with touch. Touch is not workingor is not

accurate

l See Resolvingissues with image or video quality on page47for more

information.

l Connect the computer toone of the display’s videoinput connectors.

NOTE

In the input source menu, video input connectors that have a device connectedare blue.

l If you’re using two connectedvideo cables, use one longer cable or move the

computer so it’swithin a single cable length of the display.Make sure the cable length is within the maximum length specified in the display’sspecifications.

l The computer is using a videoresolution or refresh rate that the display doesn’t

support. Set the computer to a supported resolution and refresh rate. See Appendix D:Supported resolutions on page77.

l Make sure the computer hasn’t entered Sleepmode. Press a key on your

computer’s keyboard to wake it up.

l If touch interactivity is slow, close some open applications on the computer. l if touch is not accurate, make sure the computer’s image occupiesthe entire

screen area, with no blackborders. If there are blackborders, adjust the overscan or underscan settings on your computer’s video settings, so that the image fills the screen.

l Open SMART Product Drivers and orient the display.This willset up a non-native

touch system orientation for your computer.

l Make sure the USB cable is securely fastened to both your computer and the

display.

l Make sure the USB cable is not longer than the maximum specifiedin the

display’s specifications.

l Use a USB 2.0 cable and make sure it’s connectedto the correct USB connector

that’s associated with the video input source. See Connecting cables for room computers, guestlaptops and other input

sources on page21.

l Make sure the latest version of SMART Product Drivers is installed on your

computer. SMARTBoard MX100 series interactive displays require SMARTProductDrivers 12.10 or later.

See smarttech.com/downloads.

l Remove any USB cable extenders. For best results, use a USB cable that’s no

longer than 16' (5 m).

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Issue Solutions

There is an issue with audio l See Resolvingissues with audioon page50.

l Make sure the computer isn’t muted. l Turn up the computer’s volume. l Turn up the display’s volume.

See Front control panel on page5.

l Make sure the display isn’tmuted.

See Front control panel on page5.

l Make sure the default audio output device setting on your computer is set to

SMARTBoard MX.

l If you’re connectinga computer to the VGA connector, make sure an analog

audio cable is also connectedfrom your computer’s audio output to the display’s analog audio input.

Resolving issues with EShare

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your computer or device is on the same network as the display. l Make sure the network is configured properly.See Configuring the display’s

network connection on page29.

Your device or computer can’t connect to the display.

l Make sure your computer or device is on the same network as the display. l Make sure the network is configured properly.See Configuring the display’s

network connection on page29.

l Make sure your computer or device is on the same subnet as the display.

Contact your network administrator.

l Connect your device or computer to the display’s Wi-Fi hotspot.

a. Connect an RJ45 cable to the display. b. Turn on the display’s Wi-Fi hotspot. See Appendix A: Adjusting displayand

e³ experience settings on page61

c. Connect your computer or device to the display’s Wi-Fi hotspot

d. Open the EShare app on your computer or device.

l Download the EShare app onto your device.See SMARTBoard MX100 series

interactive displays user’s guide(smarttech.com/kb/171289).

Audio isn’t working correctly. l See SMARTBoard MX100 series interactive displays installation and

maintenance guide (smarttech.com/kb/171288).

l Make sure your deviceisn’t muted. l Turn up the device’svolume. l Turn up the display’s volume. See Front control panel on page5.

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Issue Solutions

The EShare app on the display is not activated.

l Make sure the display is connected to a network that has Internet access.

a. Restart the display.See SMARTBoard MX100 series interactive displays

installation and maintenance guide (smarttech.com/kb/171288).

NOTE

Unactivated appears inthe

b. Open the EShare app.

l Make sure the network can contact the activation network.

lower right corner of the screen when the app is open.

You can’t control the display from

That feature is onlyavailable for iOS and Android devices.

your computer.

Resolving issues with iMirror

Issue Solutions

Your device can’t connect to the display.

You can’t share video. Some videocontent is copyrighted and cannot be streamed.

l Make sure your computer or device is on the same network as the display. l Make sure the network is configured properly.See Configuring the display’s

network connection on page29.

l Make sure your computer or device is on the same subnet as the display.

Contact your network administrator.

l The iMirror app is availableonly for Appledevices.

You can’t change the display’s name.

l Change the display’s name in the EShare app’s settings.See SMARTBoard

MX100 series interactive displays user’s guide (smarttech.com/kb/171289).

Audio isn’t working correctly. l See SMARTBoard MX100 series interactive displays installation and

maintenance guide (smarttech.com/kb/171288).

l Make sure your Apple device isn’t muted. l Turn up the volume on your device. l Turn up the display’s volume. See Front control panel on page5.

The iMirror app is not activated. l Make sure the display is connected to a network that has Internet access.

a. Restart the display.See SMARTBoard MX100 series interactive displays

installation and maintenance guide (smarttech.com/kb/171288).

b. Open the iMirror app.

l Make sure the network can contact the activation network.

Resolving issues with File Manager

Issue Solutions

FileManager isn’t working correctly.

l Some fileformats, such as PDF,are not supported.

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Issue Solutions

There is an issue with the USBdrive l Connect to the USB port for the display. See Front connector panel on page5.

l Make sure the USB drive is FAT formatted. l Make sure the USB drive isn’t encrypted or partitioned. l The USB drive is full.Delete filesbefore copyingmore files onto it.

You can’t recover deleted files Recovery of deletedfiles is not supported.

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Appendix A

settings

Exiting the display’s settings 61 Network 61 Screen lock 62 Advanced 63 Update 65 Recovery 65 About 65

You can access the display and e³ experience’s settings using the Menu button on the front

control panel or using the Settings icon in the launcher.

Exiting the display’s settings

To exit the display’s settings

Tap Exit

press the Menu button on the front control panel

Network

Option Values Function Notes

Ethernet

Enable Disable

Enables or disables connecting to a network with the wired RJ45jacks

Enabling Ethernet disables Wi-Fi.

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APPENDIX A

ADJUSTING DISPLAY AND E³ EXPERIENCE SETTINGS

Option Values Function Notes

Get IP address automatically

StaticIPaddress

Wi-Fi

Wi-Fi hotspot

Set up Wi-Fi hotspot

Network status

Enable Disable

[N/A] Sets the network name, security,

[N/A] Shows information about the

The display automatically acquires an IPaddress from a DHCPserver on your network

Enter a staticIPaddress Use the on-screen keyboard or

Enables or disables connecting to a network wirelessly

Enables or disables the Wi-Fi hotspot

password and access point frequency

display’s current network connection

Enabling Wi-Fihotspot allows you to connect your mobiledeviceto the display using Wi-Fi for screen sharing.

connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.

Turn on Wi-Fi to discover networks. Enabling Wi-Fidisables Ethernet.

The lockscreen appears after the display wakes up from sleep.

Use the on-screen keyboard or connect a USB keyboard to the Display USB Type-A connector on the front connector panel to enter information.

[N/A]

Screen lock

Option Values Function Notes

Lock screen mode

Lockscreen mode

Image

Disable

Lockscreen password

Settings security

Enable Disable

[N/A] Selecta custom image for the lock

[N/A] Turns off the custom image for the

Enable Disable

Turns lock screen on or off [N/A]

screen

[N/A]

lockscreen

Set a PINto unlock the lockscreen [N/A]

Set a PIN to access certain settings When Settings security is enabled,

only Advanced and About settings are available.To access the other settings,tap the setting and enter the PIN.

l Supports .png,.jpg, .bmp files l Save the wallpaper file to a

USBdrive and insert it into the USB port. See Front connector panel on page5.

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APPENDIX A

ADJUSTING DISPLAY AND E³ EXPERIENCE SETTINGS

Advanced

Option Values Function Notes

Display

HDMI out

Sleep

Date and time

AutomaticallySet date and time

Date

Date format

Time

480p 1080p 4K

15 minutes 30 minutes 45 minutes 60 minutes Always on

On Off

[N/A] Sets the display’s date Disable Automatically Set date

YYYY/MM/DD MM/DD/YYYY DD/MM/YYYY

[N/A] Sets the display’s time Disable Automatically Set date

Select the output resolution Ensure the devicethat receivesthe

display’s HDMI out signal matches the selectedoutput resolution.

For best results,make sure all devices from source to sync, use the same resolution settings.

Sets the period of inactivity before the display’s screen turns off

Sets the display’s date and time automatically

Sets how the date appears [N/A]

This occurs when the e³ experience is selected as the input source.

This is based on your region and time-zone settings. The display connects to network time servers on the Internet to accomplish this.

and time to set the date manually.

and time to set the time manually.

Time format

Time zone

Language and input method

Language

Input method

Brightness and volume

Auto

63 smarttech.com/kb/171288

12 hr 24 hr

[N/A] Sets the display’s time zone [N/A]

[Languages] Sets the language for the display [N/A]

Sogou Keyboard

Android keyboard (ASOP)

[Simplified Chinese]

[N/A] Adjusts the display’s brightness

Sets how the time appears [N/A]

Sets the on-screen keyboard option

automatically

[N/A]

The ambient lightsensor can detect the room brightness and adjust the display’s screen brightness

Page 74

APPENDIX A

ADJUSTING DISPLAY AND E³ EXPERIENCE SETTINGS

Option Values Function Notes

Manual

Volume

OTA

OTAserver

Automaticallycheckfor updates

Power saving mode

[N/A] Sets the display’s brightness DisableAuto to set the brightness

manually

[N/A] Sets the display’s volume [N/A]

[OTA servers] Sets which server the display

Default is Auto.

connects to for updates

NOTE

The display must be connected to the Internet to check for system software updates.

Enable Disable

Enables or disables checking and downloading updates for the display’s firmware

Enabled by default. If this is disabled, manuallycheck

for updates in Updateon the facing page.

Enable Disable

Enables or disables power saving mode

Enabled by default. When enabled,power saving mode

activates after 90 minutes of inactivity.

Enabling Power saving mode makes RS-232 control of the display unavailable untilthe display is turned on using the power button on the front control panel .

Default input

Use default touch settings

Power on RS232

HDMI1 HDMI2 HDMI3 VGA SMARTMX e³

Enabled Disabled

Select a default input when the

SMARTMX e³ is enabled by default.

display is turned on.

Sets the number of touch points. Default is Enabled.

Select Enabled to use 10 touch points.

Select Disabled to use 20 touch points.

When enabled,RS-232can be used

Default is Disabled. to turn on the display from low power state (soft off).

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APPENDIX A

ADJUSTING DISPLAY AND E³ EXPERIENCE SETTINGS

Update

Option Values Function Notes

Firmware version

Update

[N/A] Shows technical information about

the display’s scalar firmware.

[N/A] Checks for updates to the system

software

To see the e³ experience system

software’s version use the About

option(see About below).

If an update is available,the text

changes to Applyupdate now.

NOTE

The display must be connected to the Internet to check for system software updates. Check the display’s network settings.

To checkthe network settings, see Network on page61.

Recovery

Option Values Function Notes

Restore user settings

Restore factory settings

[N/A] Resets any options the user may

have changed

[N/A] Resets all options to their default

values

[N/A]

Onlyadministrators should reset

the display.

About

Option Values Function Notes

Name

RAM

Localstorage

Resolution

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[N/A] Selecta name for your display

[N/A] Shows how much RAMis installed

in the display

[N/A] Shows how much storage memory

is availableand how much is currentlyin use

[N/A] Shows the display’s current screen

resolution

This is workingmemory available to

the e³ experience apps,such as the

Whiteboard and Browser.

This is storage memory available to

the e³ experience app like the

whiteboard and browser.

[N/A]

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APPENDIX A

ADJUSTING DISPLAY AND E³ EXPERIENCE SETTINGS

Option Values Function Notes

Android

MX system version

Touch kit

HDMI-out

MAC address

Serial number

License

User agreement

[N/A] Shows the current version of the

Android operating system on the display

[N/A] Shows the current version of the

display’s firmware and e³ experience

[N/A] Shows the current version of the

touch system firmware

[N/A] Shows the current version of the

HDMI-out system firmware

[N/A] Shows the network’s MACaddress [N/A]

[N/A] Shows the display’s serial number [N/A]

[N/A] Shows third-party component

licenses

[N/A] Shows the SMARTEULA [N/A]

[N/A]

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Appendix B

Configuring the serial interface settings 68 Communication structure 68 Power states 71 Commands 72

You can connect a control system or terminal emulation program on your computer to the display's room control input and remotely select video inputs, change power and sleep states, and get information about the display’s current settings, such as current input source, contrast and power state.

Connect an RS-232 cable from the control system or the computer’s serial port to the RS-232connector on the bottom of the display.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type.

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APPENDIX B

REMOTELY MANAGING THE DISPLAY

Configuring the serial interface settings

Configure the control system or computer’s serial interface before sending commands to the display.

To configure the serial interface settings

1. Turn on the display.

2. Turn on the control system or computer, and access the serial data communications settings.

3. If using a terminal emulation program on a computer, activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

When a command prompt (>) is received by your control system or terminal emulation program, the display can accept commands. If the command prompt isn’t received, send a carriage return character (0x0d) to the display (press ENTER on your keyboard if you’re using a terminal emulation program on your computer).

NOTE

If no message or an error message is received in the control system or terminal emulation program, the serial interface isn’t configured correctly. Repeat steps 3 and 4.

Communication structure

Communication consist of a command argument, property affected, operator symbol, a value to apply, and a terminating carriage return character (0x0d).

IMPORTANT

When manually entering commands into a terminal emulation program, commands must be terminated with only a carriage return character (0x0d). If you terminate a command with both a carriage return character (0x0d) and a line feed (0x0a), the command may not be processed and the command prompt that indicates readiness to receive the next command may not be received.

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APPENDIX B

REMOTELY MANAGING THE DISPLAY

NOTES

l The display won’t respond to RS-232 commands when it is in a low power state (soft off).

Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page64.

l When you first turn on the display, the RS-232 connector operates in a special diagnostics

mode instead of control mode, and the display won’t respond to control commands. In addition, the connected control system or terminal emulation program might receive unexpected data characters.

Program a connected control system to ignore the unexpected data characters and only send commands after it receives the command prompt (>).

If you haven’t disabled Power saving mode, you’ll see the unexpected characters every time you turn on the display.

CORRECT

>set input=HDMI1

INCORRECT

>set HDMI1

To use the room control system to get information about the display or to adjust display settings, send commands after receiving a command prompt (>), and then wait for the display’s response before sending another command.

CORRECT

>get volume

volume=55

If you send a command that the room control system doesn’t recognize, you receive an invalid command response.

The example contains an extra space in the volume command.

INCORRECT

>set vol ume=65

invalid cmd=set vol ume=65

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APPENDIX B

REMOTELY MANAGING THE DISPLAY

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive.

l When manually entering commands into a terminal emulation program, review each entry

carefully before you press ENTER to send a carriage return (0x0d) to terminate the command.

l Don’t send another command until you receive the response and the next command

prompt.

To identify the current value of a setting

Use a get command.

This example shows how to get the display’s current volume setting:

>get volume

volume=55

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65

volume=65

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APPENDIX B

REMOTELY MANAGING THE DISPLAY

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5

volume=70

This example decreases the volume by 15:

>set volume-15

volume=55

Power states

The display has the following power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when:

A user presses the Power button on the front control panel.

A user presses the Power button on the remote control.

You send the setpowerstate=on command.

TIP

If the setpowerstate command returns an “invalid command” message, add spaces around the operator symbol (=).

SOFTOFF (low power state)

The screen is in a low power state (soft off)and won’t respond to RS-232 commands. Disable Power saving mode to prevent the display from entering a low power state. See Power saving mode on page64.

The display turns on when:

A user presses the Power button on the front control panel.

A user presses the Power button on the remote control.

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the

display.

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APPENDIX B

REMOTELY MANAGING THE DISPLAY

With the exception of getpowerstate and setpowerstate, commands are available only when the display is in ON power state.

Commands

Get command Set command Response

get powerstate set powerstate[Value]

Where [Value] is one of the following:

= on

= ready

NOTES

l If the command returns an

“invalid command” message, add spaces around the operator symbol (=).

l The screen is in a low power

state and doesn’t respond to any RS-232 commands. Disable Power saving mode to prevent the display from entering SOFTOFF. See Power saving mode on page64.

l If the display is in UPDATEON

or UPDATEREADY state, it might not change power states after it receives the command.

get input set input[Value]

Where [Value] is one of the following:

=OPS

=HDMI1

=HDMI2

=HDMI3

=VGA

powerstate=[Value]

Where [Value] is one of the following:

ready

updateon

updateready

input=[Value]

Where [Value] is one of the following:

=OPS

=HDMI1

=HDMI2

=HDMI3

=VGA

=ANDROID

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NOTE

=ANDROID is the display’s settings.

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APPENDIX B

REMOTELY MANAGING THE DISPLAY

Get command Set command Response

get brightness set brightness[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[5–100]

get volume set volume[Value]

Where [Value] is one of the following:

+[Value]

-[Value]

=[0–100]

get mute set mute[Value]

Where [Value] is one of the following:

=on

=off

get fwversion fwversion=[Value]

Where [Value] is the firmware version.

get serialnum serialnum=[Value]

Where [Value] is the display’s serial number.

brightness=[Value]

Where [Value] is a number between 5 and 100

NOTE

Enabling Auto Brightness overrides any brightness values set manually.

volume=[Value]

Where [Value] is a number between 0 and 100

mute=[Value]

Where [Value] is one of the following:

off

NOTE

If multiple displays are connected, the response includes the serial numbers for all displays, separated by commas.

get partnum partnum=[Value]

Where [Value] is the part number, including the revision.

get videofreeze

set videofreeze=[Value]

Where [Value] is one of the following:

NOTE

This command is only availablein e³ experience system software 1.8.7 or later.

NOTE

=on

=off

This command is only availablein e³ experience system software 1.8.7 or later.

videofreeze=[Value]

Where [Value] is one of the following:

off

NOTE

This command is only availablein e³ experience system software 1.8.7 or later.

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Appendix C

To identify your display

Press Input on the front control panel.

A list of input sources appears.

2. If the input source includes OPS, the display is a SMARTBoard MX200 series interactive display. The display has an iQ appliance installed.

If the input source includes Compute Card, the display is a SMARTBoard MX300 series interactive display. The display has an iQ appliance and Intel Compute Card installed.

If the input source list includes SMARTMX e³, the display is a SMARTBoard MX100 series interactive display. The display includes the e³ experience.

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Appendix D

HDMI1 in, HDMI 2 in and HDMI 3 in

Resolution Input source aspect ratio Mode Refresh rate

3840 × 2160 16:9 UHD / 2160p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz 25 Hz

23.98 Hz / 24 Hz

1920 × 1080 16:9 FHD / 1080p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz 25 Hz

23.98 Hz / 24 Hz

1360 × 768 16:9 [N/A] 60.015 Hz

1280 × 720 16:9 HD / 720p 59.94 Hz / 60 Hz

50 Hz

29.97 Hz / 30 Hz 25 Hz

23.98 Hz / 24 Hz

720 × 480 16:9 480p (DVD Player) 60 Hz

VGA

Resolution Input source aspect ratio Mode Refresh rate

1920 × 1080 16:9 [N/A] 60.000 Hz

1600 × 1200 4:3 [N/A] 60.000 Hz

1360 × 768 16:9 [N/A] 60.015 Hz

1280 × 1024 5:4 SXGA 60 60.020 Hz

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APPENDIX D

SUPPORTED RESOLUTIONS

Resolution Input source aspect ratio Mode Refresh rate

1024 × 768 4:3 XGA 60

XGA 70 XGA 75

800 × 600 4:3 SVGA 60

SVGA 72 SVGA 75

60.004 Hz

70.069 Hz

75.029 Hz

60.317 Hz

72.188 Hz

75.000 Hz

640 × 480 4:3 VGA 60 59.940 Hz

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Appendix E

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives)

Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health. The crossed-out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste. See

smarttech.com/compliance for more information.

Batteries

The remote control contains alkaline batteries. Recycle or dispose of batteries properly.

Perchlorate material

The Appliance Module battery contains perchlorate material. Special handling may apply. See

dtsc.ca.gov/hazardouswaste/perchlorate.

More information

See smarttech.com/compliance for more information.

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Smart Technologies SMART Board MX100 Series, SBID-MX165, SBID-MX175, SBID-MX186 Installation And Maintenance Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Federal Communication Commission interference statement

Innovation, Science and Economic Development Canada statement

Compliance to Malaysia specification

United Arab Emirates – TRA registration details

About this guide

Identifying your specific model

Features

Components

Screen

Pens

Front connector panel

Front control panel

Remote control

Status light

Ambient light sensor

Internal speakers

Accessories

SBA-100 projection audio system

SMART Audio 400 classroom amplification system

USB extenders

More information

Moving the display to the installation site

Using transportation aides

Accommodating doorways, hallways and elevators

Dealing with cracked, chipped or shattered glass

Saving the original packaging

Installing the display on a wall

Choosing a location

Choosing a height

Assessing the wall

Selecting mounting hardware

Selecting a wall mount

Mounting the display

Installing the display on a stand

Using SMART mobile stands

Using a third-party stand

Connecting power 20 Connecting to a network 20 Connecting cables for room computers, guestlaptops and other input sources 21

Connecting to a network

Using recommended cables

Connecting to the side connector panel

Connecting to the bottom connector panel

Connecting to the front connector panel

Connecting external speakers

Connecting room control systems

Connector reference

Front connector panel

Connecting to a network

Configuring the display’s network connection

Connecting the display to a network

Checking the display installation

Cleaning the touch sensors

Maintaining ventilation

Preventing condensation

Replacing the pens

Turning the display off and back on

Resetting the display

Removing and transporting the display

Updating the e³ experience

Applying an e³ experience system software update

Updating e³ experience system software manually

Resolving issues with power

Resolving issues with remote management

Resolving issues with software

Referring to the SMART knowledge base for additional troubleshooting information

Contacting your reseller for additional support

Finding the display’s serial number

Resolving general issues

Resolving issues with Browser

Resolving issues with EShare

Resolving issues with iMirror

Resolving issues with File Manager

Exiting the display’s settings

Network

Screen lock

Advanced