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SMARTBoard 2000 series
Display
USER’S GUIDE
FOR SBD-2075
Page 2
Product registration
If you register your SMART product, we’ll notify you of new features and software upgrades.
Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMART Support.
Serial number:
Date of purchase:
Trademark n otice
SMARTBoard , smarttech, the SMART lo go and all S MART tagli nes are trademarks o r re gis tered trademarks of SMARTTe chnologi esU LC in the U.S. and/or other
countries. All third-party pr oduct and co mpany names may be trademarks of their r esp ective owners.
Copyrigh t no tice
© 2 017SMARTTe chnologie sUL C. All r ights res er ved. No part of this publi cation may b e r epr oduce d, transmitted, transcribe d, s tore d in a r etrie val syste m or
translated into any language in any fo rm b y any means without the p rio r wr itten conse nt of SMARTTe chnolog iesU LC. Infor mation i n this manual is subje ct to change
without notice and do es not r epr ese nt a commitment o n the part of SMART.
This p rod uct and/or use there of is covere d by one o r more of the follo wing U. S. patents:
www.smarttech.com/patents
09/2017
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IMPORTANT INFORMATION
Important information
WARNING
l Failure to follow the installation instructions shipped with your SMART product could result in
personal injury and product damage which may not be covered by the warranty.
l Do not open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids the warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.
l Do not climb (or allow children to climb) on a wall- or stand-supported SMART product.
Climbing on the SMARTproduct could result in personal injury or product damage.
l Individuals under the age of 18 require adult supervision when using this SMART Product.
l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
l If your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMART Technologies or parts with the same characteristics
as the original.
l Ensure that any cables extending across the floor to your SMART product are properly
bundled and marked to avoid a trip hazard.
l Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
l Do not place any heavy objects on the power cable. Damage to the cable could cause
shock, fire or product damage which may not be covered by the warranty.
l Useonly extension cords and outlets that can fully accommodate the plug.
l Use the power cable provided with this product. If a power cable is not supplied with this
product, contact your supplier. Use only power cables that match the AC voltage of the
power outlet and that comply with your country’s safety standards.
l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
l Do not move or mount the display by connecting rope or wire to its handles. The display is
heavy, and failure of the rope, wire or handle could lead to injury.
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IMPORTANT INFORMATION
l To prevent injury, do not attempt to mount or carry the interactive flat panel by yourself.
Instead, use a lifting device with the included attachable eyebolts. The eyebolts are not
post-installation hardware.
l Use only VESA®-approved mounting hardware.
l Disconnect all power cables for your display from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
o
The power cable or plug is damaged
o
Liquid is spilled into the display
o
Objects fall into the display
o
The display is dropped
o
Structural damage, such as cracking, occurs
o
The display behaves unexpectedly when you follow operating instructions
EUDeclaration of conformity:Display SBD-2075
Hereby, SMART Technologies Inc. declares that the radio equipment type LCD monitor SBD-2075
is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at: www.smarttech.com/compliance.
This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment
may cause radio interference.
In all EU member states, operation of 5150-5350 MHz is restricted to indoor use only.
Wireless technology Frequency Power
Bluetooth 2402-2480 MHz 10 db
Wi-Fi 2.4 GHz
Wi-Fi 5 GHz
2412-2472 MHz 17 db
5150-5252 MHz 16.5 db
5250-5350 MHz 16.5 db
5470-5725 MHz 16.5 db
5725-5850 MHz 16.5 db
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IMPORTANT INFORMATION
Canada statement
This device complies with Industry Canada's license-exempt RSSs. Operation is subject to the
following two conditions:
1. This device may not cause interference; and
2. This device must accept any interference, including interference that may cause undesired
operation of the device.
The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and
compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and
compliance.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter. This equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body.
The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential
for harmful interference to co-channel mobile satellite systems
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
1. l'appareil ne doit pas produire de brouillage;
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS
102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne
sur l'exposition et la conformité de rf.
Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre
antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum
de 20 centimètres entre le radiateur et votre corps.
les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une
utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles utilisant les mêmes canaux;
FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
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IMPORTANT INFORMATION
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
FCC Radiation Exposure Statement
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment
and it also complies with Part 15 of the FCC RF Rules. This equipment must be installed and
operated in accordance with provided instructions and the antenna(s) used for this transmitter must
be installed to provide a separation distance of at least 20 cm from all persons and must not be co-
located or operating in conjunction with any other antenna or transmitter. End-users and installers
must be provided with antenna installation instructions and consider removing the no-collocation
statement.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause
undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
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Contents
Important information i
EUDeclaration of conformity:Display SBD-2075 ii
Canada statement iii
FCC warning iii
FCC Radiation Exposure Statement iv
Chapter 1: Welcome 1
About the display 1
Chapter 2: Getting started with the display 9
Turning the display on and off 9
Setting up your SMARTBoard 2000 series display 9
Connecting to a network 10
Using SMART Learning Suite 15
Updating system software 16
Chapter 3: Using apps on the display 17
Using Input 17
Using Screen Share 18
Chapter 4: Troubleshooting 27
Locating the serial number 27
Troubleshooting the display 28
Troubleshooting the display’s software 30
Appendix A: Using settings 41
About device 41
Diagnostics 42
Language 42
Country 42
Wi-Fi 43
Advanced Wi-Fi options 44
Ethernet 44
Date & time 45
Usage Data 45
Auto Update 46
Screen Share 46
Using the on-screen display menu 47
Changing OSD menu settings 47
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CONTENTS
Picture menu 47
Screen menu 48
Audio menu 48
Configuration 1 menu 49
Configuration 2 menu 49
Advance menu 50
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Chapter 1
About the display 1
Features 1
Components 2
Screen 2
Control panel 3
Remote control sensor 3
Connector panel 3
Power panel 5
Remote control 5
Speakers 6
Accessories 6
SBA-100 projection audio system 6
SMART Audio 400 classroom amplification system 6
More information 7
This chapter introduces the SMARTBoard® 2000 series display.
About the display
The SMARTBoard 2075 display is a 75" non-touch LED display with built-in screen sharing that
supports Mac iOS, Android and Microsoft platforms. The 4K ultra-high-definition display serves as
an active collaboration hub between student and teacher devices to allow greater levels of
student engagement. The cost-effective SMARTBoard 2075 display offers educators flexibility in
their implementation of classroom technology for whole class and small group collaboration.
Features
The SMARTBoard 2000 series display includes the following features:
Feature Description
4K ultra high definition The SMARTBoard 200 0 series display has a 4K ultra high-definition LED display with
3840 × 2160 resolution a t 60 Hz refresh rate.
Screen Share Use the Screen Share app to share content wirelessly on the display with remote
participants. Screen Share supports iOS, Androidand Microsoft devices.
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Feature Description
SMARTLearning Suite
The display includes a one-year subscription to SMARTLearning Suite,which includes
SMARTNotebooksoftware, SMARTlab activities, SMARTresponse 2 assessments,
and access to SMART amp software.
Components
The display consists of the following components:
No. Name More information
Pictured
1 Screen page2
2 Control panel page3
3 Remote control IR sensor page3
4 Connector panel (rear surface) page3
5 Power panel (rear surface)
Not pictured
6 Remote control page5
7 Speakers page6
Screen
The display comes in the following screen sizes:
Model Diagonal Width Height Aspect ratio
SBD-2075 74 5/8" (189.7 cm) 65 1/16" (165.3
cm)
36 5/8" (93.1 cm) 16:9
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Control panel
The control panel located on the side of the display enables you to turn on the display, change
inputs and use the on-screen display menu. It includes buttons for Power, Input Select, on-screen
display (OSD) menu and menu navigation.
No. Name Procedure
1 Volume decrease,
change selection.
2 Volume increase,
change selection
3 Navigate menu Press up and down to navigate Input and OSD menus.
4 OSD menu Press to open or close the OSD menu.
5 Input select Press to open or close the Input select menu.
6 Power Press to turn the display on or off.
Press to decrease volume and change a menu selection.
Press to increase volume and change a menu selection.
Remote control sensor
The sensor detects input from the remote control. For best performance, maintain line-of-sight
between the remote control and the sensor on the display.
Connector panel
The connector panel enables you to connect the display to your computer, external speakers and
other devices. The following connections are available on 2000 series displays:
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No. Name
1 Room control RS-232 in
2 Stereo 3.5 mm audio line in
3 RCA audio in
4 RCA audio out
5 USB 2.0 input for a human interface device (HID), such as a keyboard or mouse for
use during initial setup
6 USB 2.0 service port
7 Ethernet RJ45
8 HDMI in (×2)
9 DisplayPort in
10 VGA in
11 Component video in
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Power panel
Use the power panel to connect the display’s power cable, connect a mini computer’s power to
the display and operate the power switch.
No. Name
1 Power switch
2 Display power outlet
3 Mini computer power inlet
Remote control
Use the remote control to turn the display on or off, adjust the volume, select input, access SMART
Board Settings, and adjust the OSD settings. The remote control features the following buttons:
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No. Function More information
1 Power Turn the display on or off
2 OSD menu Open or close the OSD menu
3 OK Select a menu option
4 Back Navigate back
5 Brightness
decrease
6 Volume decrease Decrease the volume
7 Input select Open or close the Input select menu
8 Navigation
buttons
9 Freeze screen Freeze the displayed image
10 Brightness
increase
11 Volume increase Increase the volume
12 Volume mute Mute the volume
Decrease display brightness
Navigate Input select, SMART Board Settings and the OSD menu
Increase display brightness
Speakers
The display has two 10 W integrated speakers. You can use the RCA or 3.5 mm audio output
connectors to connect to an external sound system.
Accessories
You can connect the following accessories to your SMARTBoard 2000 display:
l SBA-100 speaker system
l SMARTAudio 400 classroom amplification system
SBA-100 projection audio system
The SBA-100 projection audio system consists of two 14 W speakers intended for wall-mounted
displays. You can control volume using the display’s convenience panel or the digital volume
controls in a connected computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
SMART Audio 400 classroom amplification system
The SMART Audio 400 classroom amplification system provides high-quality audio amplification.
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The system comes with a teacher microphone and optional student microphone. A variety of
speaker options are available, including wall- and ceiling-mounted speakers. The amplifier
receives audio from the microphones and translates them into crystal-clear sound. For more
information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
More information
See the following resources for more information:
l SBD-2075 specifications: smarttech.com/kb/171147
l SBD-2000 series Installation guide: smarttech.com/kb/171177
These documents are available in the Support section of the SMARTwebsite:
smarttech.com/support.
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Chapter 2
Turning the display on and off 9
Setting up your SMARTBoard 2000 series display 9
Connecting to a network 10
Configuring the network for iQ functions 11
Connecting the display to a network 12
Evaluating the impact of Screen Share on your network data usage 15
Using SMART Learning Suite 15
Updating system software 16
Applying an automatic system software update manually 16
Updating system software manually 16
This chapter describes how to turn the display on and off and view the input of your connected
computer.
Turning the display on and off
To turn the display on
1. Flick on the power switch on the back of the display.
2. Press the Power button on the remote control or the display’s control panel.
To turn the display off
l Press the Power button on the remote control or the display’s control panel.
Setting up your SMARTBoard 2000 series
display
After you’ve installed the display on the wall, turn it on and complete the initial set up.
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TIP
Connect a USB mouse and keyboard to the USBplug on the connection panel to make the
following procedure go more quickly.
To set up the display
1. Press the Power button on the remote control.
The display turns on and the set-up wizard appears.
2. Select your preferred language from the list, select Next and then press OK on the remote
control.
3. Select your country from the list, select Next and then press OK on the remote control.
4. Enter a name for the SMARTBoard, select Next and then press OK on the remote control.
5. Select your time zone from the list, select Next and then press OK on the remote control.
6. Set the date, select Next and then press OK on the remote control.
7. Set the time, select Next, and them press OK on the remote control.
8. If the display isn’t using a wired network connection, select Configure Wi-Fi and then press
OKon the remote control.
The wireless connection wizard opens.
9. Select a wireless network from the list ,and then press OKon the remote control.
10. Enter the password for the wireless network, select Connect and then press OK on the
remote control.
The wireless connection wizard closes and you return to the Configure Wi-Fi step of the set-up
wizard.
11. Select Next and then press OKon the remote control.
12. Select Finish and then press OKon the remote control.
The welcome screen appears.
Connecting to a network
Before you connect the display to a network, your organization’s network administrators need to
configure the network for the display.
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Configuring the network for iQ functions
Network administrators need to configure the network so users can set the date and time and
update system software automatically and to allow apps to function properly.
To configure the network
Add thefollowing URLs to the network whitelist.
URL Feature
https://ws.kappboard.com
Automatic system
software update
NOTE
Block access to https://ws.kappboard.com to prevent
automatic system software updates
https://*.mixpanel.com System software
*.hockeyapp.net System software
http://*.smarttech.com SMARTLearning Suite
Online
https://*.youtube.com Screen Share app
https://updates.airsquirrels.com Screen Share app
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To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share
app
1. Open the required TCP/UDP ports:
Protocol Port range Feature
TCP 80 Outbound http
UDP 123 Network Time Protocol
TCP 3689 iTunes music sharing
TCP 5000 Audio streaming
TCP 5353 mDNS
UDP 5353 mDNS
TCP 7000 Picture sharing
TCP 7001 Video streaming
UDP 7010 Display mirroring
UDP 7011 Display mirroring
TCP 7100 Display mirroring
TCP 47000 Audio negotiation
TCP 49152–65535 Dynamic ports
UDP 49152–65535 Dynamic ports
TCP 49228 Google Cast
TCP 50259 Google Cast
UDP 54780 Google Cast
UDP 62572 Google Cast
2. Configure the network to allow Bonjour and mDNS (multicast).
3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers.
NOTE
Using a 5 GHz wireless network connection may provide a better experience with the
Screen Share app.
Connecting the display to a network
The display can connect to a network using either Wi-Fi or an Ethernet connection. Network
administrators can also add a browser proxy or install a certificate.
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To connect to a Wi-Fi network
Press the Input button on the remote control.
1.
The launcher appears.
Select Settings and press OK.
2.
3. Select Wi-Fi and press OK.
NOTE
Ensure Wi-Fi is turned On.
4. Select a wireless network.
If the Wi-Fi network is not password protected, the display connects to the network.
5. If the network requires a password, enter the Wi-Fi password, select Connect and then press
OK.
OR
If the network requires a user name and password, enter the user name and Wi-Fi password,
select Connect and then press OK.
To connect to a network
Connect an Ethernet cable to the display’s RJ45 receptacle.
NOTE
The network must provide network settings via DHCP. If you require a static IP address, use
DHCP reservation on the router.
To configure a proxy
On the remote, press Input button to open the launcher.
1.
The launcher appears.
Select Settings and press OK.
2.
3. Select Wi-Fi and press OK.
4. Select the network to which you’re adding a proxy and press OK.
A dialog box appears.
5. Select Modify network and press OK.
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6. Select Show advanced options.
7. In the Proxy box, select Manual.
8. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes.
9. Select Save and press OK..
To install a certificate
NOTE
Certificates must be PFX format.
1. Copy the PFX format certificate to a USB drive.
On the remote, press Input button to open the launcher.
2.
The launcher appears.
Select Settings and press OK.
3.
4. Select Wi-Fi > … > Advanced > Install Certificates and press OK..
The USBDrive window appears.
5. Select USB Drive and pres OK.
6. Select the certificate to install.
7. If required, enter a password to extract the certificate.
8. Optionally, enter a name for the certificate in the Certificate name box and reason for
certificate use in the Credential use box. Select OK and press OK on the remote.
9. A window appears requesting that a lock screen PIN, pattern or password be set before using
the certificate. Select OK and press OK on the remote.
10. Select a pattern, PIN or password method. Select OK and press OK on the remote.
IMPORTANT
Make note of the pattern, PIN or password. The pattern, PIN or password may be required to
install future certificates.
If the pattern, PIN or password is forgotten, a factory reset is required before installing more
certificates.
The iQ system software confirms the certificate was installed.
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Evaluating the impact of Screen Share on your network data usage
When you connect your device or computer to the display using Screen Share, the screen sharing
protocol compresses the image from your device or computer. The protocol may transmit only
areas of the screen that change. This can make it difficult to estimate the impact of Screen Share
on a network where many users would like to screen share simultaneously.
For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of
teachers might be streaming video while 90% might be sharing static content with occasional
updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use
the following table to help estimate the impact of wireless Screen Share on your network.
Content being shared Data rate transmission
Static content with minor screen movement 20 kb/sec
Static content with periodic scrolling or
refreshes
Gaming or streaming video with major screen
changes
Spikes briefly to 500–600 kb/sec, returns to 20
kb/sec
700 kb/sec–1.2 Mbps
Using SMART Learning Suite
Your SMARTBoard 2000 series display includes a subscription to SMARTLearning Suite.
SMARTLearning Suite includes the following software:
Software Description
SMARTNotebook
collaborative learning
software
SMARTProduct
Drivers
Install SMARTLearning Suite on the computer connected to your display. Present SMARTLearning
Suite content on the display by using the Input app to select your computer’s HDMI, Display Port or
VGAinputs
Create .notebook files that include graphics, text, tables, lines, shapes
and animations on your computer. Present the file on the display and
keep your class’s attention as they view the content.
Enables connected computers to detect input from the display.
To view a connected computer’s input
Use the Input app (see Using Input on Using Input on page17).
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Updating system software
When the SMARTBoard 2000 series display is connected to the Internet, it updates the system
software automatically.
When a system software update is available, the display downloads the update in the background
then waits for four hours of inactivity. When that happens, the display shows a two-minute
countdown before beginning the update. The countdown can be interrupted at any time. The
update begins when the countdown finishes. The display shows a blank screen for four minutes.
When the update is complete, the display shows content that was on it before the update.
NOTE
You can configure your organization’s network to allow or prevent automatic system software
updates (see connecting-to-a-network.htm).
Applying an automatic system software update manually
If the display has downloaded the system software update but hasn’t yet applied the update, you
can start the update process manually from Settings.
To apply an automatic system software update manually
On the remote, press Input button to open the launcher.
1.
The launcher appears.
Select Settings and press OK.
2.
3. Scroll to Auto Update.
4. Under Check for Updates Now, tap Apply Update Now.
Updating system software manually
You can download system software updates at smarttech.com/downloads and update your display
using a USB drive.
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Chapter 3
Using Input 17
Using Screen Share 18
The display includes the following apps:
l Input
l Screen Share
Using Input
Connect a computer to the display to present content on the display.
Showing content on the display
To show content on the display
On the remote, press Input to open the launcher.
1.
The launcher appears.
2. Use the arrow button to select the input source and press OK.
The display looks for a connection, and the content appears on the display’s screen.
Stop showing content on the display
To stop showing content on the display
Open the launcher and select another video source.
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Using Screen Share
You can share content wirelessly to the display from your computer or mobile device.
NOTE
If you want to change the display’s name, see the SMARTBoard 2000 series displays user’s
guide (smarttech.com/kb/171178) for instructions.
Sharing content from the Chrome™ browser to the display
You can use the Chrome browser and Google Cast™ (a browser extension for Chrome) to share the
desktop or a specific browser tab from your computer.
NOTES
l Use Chrome version 52 or later.
l Make sure your computer is connected to the same network as the display. See Verifying
that the display and mobile device or computer are connected to the same network on
page25 for more information.
To download the Chrome browser
1. On your computer, go to google.com/chrome.
2. Click Download > For personal computers >Download Chrome.
3. Follow the on-screen instructions.
To share content from the browser tab to the display
On the display’s remote, press Input to open the launcher.
1.
The launcher appears.
Select Screen Share and press OK.
2.
NOTE
Remember the display’s name.
3. On your computer, open the Chrome browser.
4. Open the tab you want to share to the display.
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In the top right corner of your browser, click the Cast icon .
5.
6. Select the display’s name.
NOTE
When you’re sharing content, the Cast icon turns blue.
To share content from your desktop to the display
On the display’s remote, press Input to open the launcher.
1.
The launcher appears.
Select Screen Share and press OK.
2.
3. On your computer, open the Chrome browser.
In the top right corner of your browser, click the Cast icon .
4.
5. Click the drop-down menu beside Cast to.
6. Click Cast desktop.
7. Select the display’s name.
8. In the Share your screen dialog box, click Entire screen.
NOTE
When you’re sharing content, the Cast icon turns blue.
Sharing content from your Windows® computer to the display
If your computer is running Windows 10 or Windows 8.1 operating system, you can use Miracast to
share content.
You can use the Chrome browser to share content from your Windows computer. See Sharing
content from the Chrome browser to the display on the previous page
You can purchase AirParrot®, an application that allows you to share your display, a single
application or a media file. See airsquirrels.com/airparrot/features/win.
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NOTE
Make sure your computer is connected to the same network as the display. See Verifying that
the display and mobile device or computer are connected to the same network on page25 for
more information.
Using Miracast to share content from Windows 8.1 operating system
To share content from the Windows 8.1 operating system
On the display’s remote, press Input to open the launcher.
1.
The launcher appears.
Select Screen Share and press OK.
2.
NOTE
Remember the display’s name.
3. On your computer, swipe in from the right edge of the screen, and then tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the pointer up and click
Devices.
4. Click Project > Add a wireless display and select the display.
To choose how content is shared from the Windows 8.1 operating system
On the display’s remote, press Input to open the launcher.
1.
The launcher appears.
Select Screen Share and press OK.
2.
NOTE
Remember the display’s name.
3. On your computer, swipe in from the right edge of the screen, and then tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the pointer up and click
Devices.
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4. Click Project and then select an option:
o
PC screen only:. No content is shared to the display.
o
Duplicate:. The same content appears on both screens.
o
Extend: The computer’s desktop is extended across the computer and display’s screen.
You can move items between the two screens.
o
Second screen only:. Content is shared to the display. The computer’s screen is blank.
Using Miracast to share content from the Windows 10 operating system
To share content from a computer using Windows 10 system software
On the display’s remote, press Input to open the launcher.
1.
The launcher appears.
Select Screen Share and press OK.
2.
NOTE
Remember the display’s name.
On the computer, click the action center in the lower right of the screen, select Connect,
3.
and select the display.
Supported Chrome browsers
Chrome browser version 52 or later
Sharing content from your Apple product to the display
For a list of supported Apple products, see Supported Apple devices and operating systems on
page23.
NOTE
Make sure your Mac computer or iOS device is connected to the same network as the display.
See Verifying that the display and mobile device or computer are connected to the same
network on page25 for more information.
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To mirror your Mac computer’s desktop to the display
On the display’s remote, press Input to open the launcher.
1.
The launcher appears.
Select Screen Share and press OK.
2.
NOTE
Remember the display’s name.
On your Mac computer, click the AirPlay icon in the menu bar.
3.
4. Select the display’s name.
The AirPlay icon turns blue when your Mac computer is sharing content with AirPlay.
To extend your Mac computer desktop to the display
On the display’s remote, press Input to open the launcher.
1.
The launcher appears.
Select Screen Share and press OK.
2.
NOTE
Remember the display’s name.
On your Mac computer, click the AirPlay icon in the menu bar.
3.
4. Select the display’s name.
The AirPlay icon turns blue when your Mac computer is sharing content with AirPlay.
Click the AirPlay icon , and then click Extend Desktop.
5.
To mirror your iOS device’s screen to the display
On the display’s remote, press Input to open the launcher.
1.
The launcher appears.
Select Screen Share and press OK.
2.
NOTE
Remember the display’s name.
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3. On your iOS mobile device, open the Control Center.
4. Tap AirPlay.
5. Select the display’s name.
6. Select Mirroring.
7. Select an app.
The content appears on the display.
Supported Apple devices and operating systems
The following Apple operating systems support Screen Share.
l iOS 9 or later
l OSX 10.11 (El Capitan) or later
The following Apple devices support Screen Share.
l iPhone 4S or later
l iPad 2 or later
l iPod touch (5th generation) or later
Sharing content from your Android™ mobile device
For a list of supported Android products, see Supported Android devices and operating systems
on the next page.
For more information, see Cast your Android screen from the Google Home app.
NOTE
Make sure your Android mobile device is connected to the same network as the display. See
Verifying that the display and mobile device or computer are connected to the same network
on page25 for more information.
To share your Android device’s screen on the display using the Google Home app
1. Download the Google Home app from Google Play™.
On the display’s remote, press Input to open the launcher.
2.
The launcher appears.
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Select Screen Share and press OK.
3.
NOTE
Remember the display’s name.
4. On your Android device, open the Google Home app.
In the top left corner, tap the navigation drawer .
5.
6. Tap Cast Screen.
7. Select the display’s name.
NOTE
If you don’t see the display you want, tap MORESETTINGS to show more displays.
To share your Android device’s screen on the display from the notification shade
1. On your Android device, swipe down to open the notification shade.
2. Tap Cast.
3. Select the display’s name.
If you don’t see the display you want, tap MORESETTINGS to show more displays.
NOTE
Not all apps are Google Home-enabled.
Supported Android devices and operating systems
l All devices running Android 4.4.2 or later support the Cast Screen feature.
See Optimized devices for Android Screen casting.
NOTE
Not all mobile devices have beenoptimized for screen casting.
l Make sure Power Saving mode is off on your Android device. Power Saving mode can limit
the mobile device’s processing power, which could affect the performance of the Cast
Screen feature.
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Stop sharing content
TIP
You can disconnect your mobile device or computer to stop sharing content to the display.
To stop sharing content to the display
1. On the display’s remote, press Back.
2. When the message “Want to disconnect?” appears, select Yes and press OK.
To stop sharing content to the display when using Miracast
TIP
This an optional way to stop sharing content when using Miracast.
1. Tap or click Project, and then tap or click Disconnect.
The overlay appears.
2. On your computer, swipe in from the right edge of the screen, and then tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the pointer up and click
Devices.
3. Click Project, and then click Disconnect.
Verifying that the display and mobile device or computer are
connected to the same network
To verify that the display and mobile device or computer are connected to the same network
On the display’s remote, press Input to open the launcher.
1.
The launcher appears.
Select Screen Share and press OK.
2.
3. Note the name of the network the display is connected to.
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4. On your mobile device or computer, verify that the mobile device or computer is connected
to the same network. Consult the mobile device or computer’s user guide for more
information.
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Chapter 4
Locating the serial number 27
Troubleshooting the display 28
Resolving issues with power 28
Resolving issues with video 28
Resolving issues with image quality 29
Resolving issues with audio 30
Troubleshooting the display’s software 30
Resolving issues with Input 31
Resolving issues with Screen Share 31
Resolving issues with Android mobile devices 32
Resolving issues with Apple devices 34
Resolving issues with Chrome browser and Chromebook 36
Resolving issues with Windows computers 37
Advanced troubleshooting for Screen Share 39
This chapter describes how to troubleshoot issues you might have with the display.
Locating the serial number
If you contact SMARTsupport, you might be asked to provide the display’s serial number.The
serial number is located on the display’s lower right side, on the back.
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Troubleshooting the display
Resolving issues with power
Issue Solutions
The display doesn’t turn on and its
power light isn’t lit.
The display turns on, its power light
is lit,but nothing shows on the
screen.
l Make sure the power cable is securely fastened to the power outlet and the
display.
l Make sure the switch beside the AC power inlet is in the ON (I) position.
l Make sure the power outlet is working by testing it with a different device.
l Make sure the power cable is working by testing it with a different device.
l See default.htm.
Troubleshoot video.
l Restart the display.
See default.htm.
You’re experiencing other issues
See referring-to-the-knowledge-base.htm.
with power, or the previous
solutions don’t resolve the issue.
Resolving issues with video
Issue Solutions
You’re experiencing genera l issues
with video.
l Make sure any connected computers ar e on and not in Standby mode.
l Set connected computers’ resolution and r efresh r ate to values that the display
supports.
See default.htm.
l Restart the display and any connected computers.
See default.htm.
The display is on, but nothing shows
on the screen.
A computer is connected to the
display, but only a “Looking for a
connection” message appear s on
the screen.
You’re experiencing other issues
with video, or the previous solutions
don’t resolve the issue.
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l Make sure any connected computers ar e on and not in Standby mode.
l Restart the display and any connected computers.
See default.htm.
Make sure the computer is connected to the currently selected input.
See referring-to-the-knowledge-base.htm.
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Resolving issues with image quality
Issue Solutions
You’re experiencing the following
or similar issues with image quality:
l There ar e lines or snow on
the screen.
l The image if flickeringor
flashing.
l Set the connected computer’s resolution and r efresh r ates to values that the
display supports.
See default.htm.
l Open the on-screen display menu. If it appears correctly,the issue is with the
videoinput.
l Adjust the display’s ima ge settings.
l Restart the display.
See default.htm.
There ar e bright spots on the
screen.
l Open the on-screen display menu. If it appears correctly,the issue is with the
videoinput.
l Take a photograph of the screen and send it to SMART support. If SMART
support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a r eplacement.
The image isn’t clear. There are
Adjust the display’s ima ge settings.
lines,double images or other
distortions.
Colors don’t appear corr ectly. l Be aware tha t if two or more displays are mounted side-by-side, there could be
minor differences in colors across the displays. This issue is not unique to
SMART products.
l If you’re using a VGA video input, use a different cable or connect a different
source to see if the issue is with the cable or input sour ce.
The image is cut off or shiftedto the
left or r ight.
l Adjust any connected computers’ video settings, particularly zoom, crop and
underscan.
See the computer’s operating system documentation.
l If the computer’s desktop is entirelyblack,change it to dark gray or a different
color.
l If the computer’s background is extended across multiple screens, duplicate the
desktopacross the screens or set the display as the only screen.
The image doesn’t fill the entire
screen.
A per sistent image appears on the
display.
You’re experiencing other issues
with image quality, or the previous
solutions don’t resolve the issue.
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Adjust any connected computers’ video settings, particularly overscan.
See the computer’s operating system documentation.
See Image persistence or burn in on LCD displays.
See referring-to-the-knowledge-base.htm.
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Resolving issues with audio
Issue Solutions
You’re experiencing the following
or similar issues with audio:
l No sound is coming from the
speakers.
l Sound is coming fr om the
speakers, but the volume is
low.
l The sound is distorted or
muffled.
There is a whine or buzzing sound
coming from the back of the display.
You’re experiencing other issues
with audio,or the previous solutions
don’t resolve the issue.
l If you’re using external speakers, make sure the speakers are turned on.
l Make sure the cables connecting the display to the computer are securely
fastened.
NOTE
Connecting a n audio cable to the display’s ster eo 3.5 mm out connector
disables the internal speakers.
l Adjust the volume on the display and the connected computer and ma ke sure
neither are muted.
l Adjust the display’s a udio settings.
See Appendix A: Using settings on page41.
l Make sure the display is set as the default audio device for the connected
computer’s audio output.
See the connected computer’s operating system documentation.
l If you’re using the integrated speakers, set the volume for the computer and any
running applications to 80%, and then adjust the display’s volume.
OR
If you’re using external speakers, set the volume for the computer, any running
applications and the display to 80%, and then adjust the speakers’ volume.
Be awa re that these sounds are normal. Most displays emit electrical noise.
Such sounds may be m ore noticeable with some displays than with others.
See referring-to-the-knowledge-base.htm.
Troubleshooting the display’s software
This section explains how to troubleshoot the display’s software.
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Resolving issues with Input
Issue Solutions
There is an issue with the image. l See [XREF] for more information.
l Make sure the video cable is securely fastened to both your computer and the
display.
l Replace the video cable with a better quality video cable.
l If you’re using two connected video cables, use one longer cable or move the
computer so it’s within a single cable length of the display.
l If you’re using a display adapter with your video cable, try a different display
adapter.
l The computer’s video resolution settings and refresh rates aren’t supported by
the display. The display supports the following resolutions and refr esh ra tes:
o
1920 × 1 080 at 60 Hz
o
1600 × 900 at 60 H z
o
1280 × 720 at 60 Hz
There is an issue with audio. l See [XREF].
l Turn off the mute setting on your computer.
l Turn up the volume on your computer.
l Turn up the volume on the display.
See [XREF].
Resolving issues with Screen Share
TIP
In some instances, restarting the Screen Share app and its discovery services resolves issues
with the app.
On the remote, press the up button and select Screen Share.
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Resolving issues with Android mobile devices
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
l Make sure your mobile device is on the same network as the display.
l Not all Android devices can initiate Screen Share fr om the notification drawer.
Download the Google H ome app from Google Play™ to use Screen Share.
l If your display is using a wired network connection,try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
l Make sure the display and m obiledevice are set to the correct date and time.
See am30.htm and your mobile device’s documentation.
l On your mobile device,turn Airplane mode on and then off again.
l Restart your Android mobile device.
NOTE
Restarting your Android device can clear network address information that
your device had cached. Restarting the device can a lso reinitializeaudio and
videoencoders that might have stopped working properly.
l On the r emote, press the up button and select Screen Share.
l Restart the display.
See [XREF].
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
l Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for mor e information.
The display’s name appear s in the
listof available devices but you’re
unable to connect to it.
The videois choppy or the audio
isn’tin sync with the video.
32 smarttech.com/kb/171178
l Open the Screen Share app.
a.
On the display’s remote, press Input to open the launcher.
The launcher appears.
b.
Select Screen Share and press OK.
l If your networ k is slow or congested,Screen Share is affected. Contact your
administrator.
l Your m obile device could be connected to a different access point than your
display, which can increase latency. Turn Airplane mode on and then off on your
mobile deviceto try to connect to a closer access point.
l Sharing videos or playing video games with frequent screen updates r equires
more network bandwidth.Tr y r educing the video quality to improve
performance.
See connecting-to-a-network.htm.
l Your m obile device may not be optimized for shar ing its screen and is limitedto
lower quality performance. Try connectingwith a different mobile device.
l Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for mor e information.
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Issue Solutions
The videohas no audio. l Make sure the volume on your Android device is turned up and the display is not
muted.
l Turn up the volume on the display.
See [XREF].
l Make sure you have the latest operating software on your Android m obile
device.
l Restart your mobile device.
The issues persist even after you’ve
restar ted your Android m obile
device and ensured it is on the
same network as the display.
Contact your system a dministrator.
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Resolving issues with Apple devices
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
l Make sure your mobile device or computer is on the same network as the
display.
l If your display is using a wired network connection,try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
l Make sure the display and m obiledevice are set to the correct date and time.
See am30.htm and your mobile device’s documentation.
l On your mobile device,turn Airplane mode on and then off on your mobile
device.
l Restart your mobile device.
NOTE
Restarting your m obiledevice can clear network address information that
your mobile device had cached. Restarting the mobile device can also
reinitialize audio and video encoders that might have stopped working
properly.
l On the r emote, press the up button and select Screen Share.
l On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
l Restart your computer.
The display’s name appear s in the
listof available devices but you’re
unable to connect to it.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
videoencoders that might have stopped working properly.
l Restart your display.
See [XREF].
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
l Make sure your computer or device has the latest operating system software.
Open the Screen Share app.
a.
On the display’s remote, press Input to open the launcher.
The launcher appears.
b.
Select Screen Share and press OK.
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Issue Solutions
The videois choppy or the audio
isn’tin sync with the video.
l If your networ k is slow or congested,Screen Share is affected. Contact your
administrator.
l The display and the mobile device or computer could be connected to different
wireless access points, which can increase latency. On the mobile device,turn
Airplane mode on and back off to try to connect to a closer access point. On the
computer, disconnect and then r econnect the Ethernet cable or turn Wi-Fi off
and then back on to try to connect to a closer access point.
l Reduceyour computer’s display resolution to 1920 × 10 80 or lower.
l Sharing videos or playing video games with frequent screen updates r equires
more network bandwidth.Tr y r educing the video quality to improve
performance.
See connecting-to-a-network.htm.
l Make sure your computer or device has the latest operating system software.
The videohas no audio. l Make sure the volume on your iOSdevice is turned up and the display is not
muted.
l Make sure the Ring/Silent switch isn’t set to silent on your m obiledevice.
l Turn up the volume on the display.
See [XREF].
The issues persist even after you’ve
Contact your system a dministrator.
restar ted your Mac computer or
iOSmobile device and ensur ed
they are on the sam e network as
the display.
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Resolving issues with Chrome™ browser and Chromebook™
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
l Make sure your computer is on the same network as the display.
l If your display is using a wired network connection,try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
l Make sure the display and m obiledevice are set to the correct date and time.
See am30.htm and your mobile device’s documentation.
l On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
l Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
videoencoders that might have stopped working properly.
l For more information about the Google Cast browser extension,see Casting a
tab or entire desktop.
l Restart your display.
See [XREF].
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.
The display’s name appear s in the
listof available devices but you’re
unable to connect to it.
The videois choppy or the audio
isn’tin sync with the video.
Parts of the image do not display
correctly when sharing streaming
videoto the display.
Open the Screen Share app.
a.
On the display’s remote, press Input to open the launcher.
The launcher appears.
b.
Select Screen Share and press OK.
l If your networ k is slow or congested,Screen Share is affected. Contact your
administrator.
l Not all devices are designed for videoencodingfor Screen Shar ing, so video
streaming might not behave as expected.
l Sharing videos or playing video games with frequent screen updates r equires
more network bandwidth.Tr y r educing the video quality to improve
performance.
See connecting-to-a-network.htm.
l Screen Share ha s not been optimizedfor performance with Chromebooks. For
best results, limitusage to static content.
l The display and the computer might be connected to different wireless a ccess
points,which can increase latency. On the computer, disconnectand then
reconnect the Ethernet cable or tur n Wi-Fioff and then back on to try to connect
to a closer access point.
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Resolving issues with Windows computers
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
l Make sure your computer is on the same network as the display.
l If your display is using a wired network connection,try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
l Make sure the display and m obiledevice are set to the correct date and time.
See am30.htm and your mobile device’s documentation.
l On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
l Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
videoencoders that might have stopped working properly.
l Restart your display.
See [XREF].
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.
l Make sure the operating system on your computer is up to date.
l Windows Wireless Display (Miracast) is currently not supported.
o
Use Google Cast from Chrome browser.
See Sharing content from your Windows computer to the displayon
page19.
o
Use Google Cast from Chrome browser.
See the SMARTBoard 2000 ser ies displays quickreference
(smarttech.com/kb/xxxxxx).
o
You can purchase AirParr ot, an application that allows you to sha re your
computer’s display, an application, audio or a m edia file.
See AirPar rot.
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
l A M ac computer, Apple mobile device or Android mobile device is shar ing
content with the display.Disconnect the computer or mobile device.
See To stop sharing content to the displayon page25or To stop sharing
content to the displaywhen using M iracast on page25 for more information.
The display’s name appear s in the
listof available devices but you’re
unable to connect to it.
37 smarttech.com/kb/171178
Open the Screen Share app.
a.
On the display’s remote, press Input to open the launcher.
The launcher appears.
b.
Select Screen Share and press OK.
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Issue Solutions
The videois choppy or the audio
isn’tin sync with the video.
When using Miracast, you can’t add
or connect to the display.
l If your networ k is slow or congested,Screen Share is affected. Contact your
administrator.
l The Wi-Fi signal could be weak. Contact your administrator.
l Your device could be connected to a different access point than your display,
which can increase latency.Turn Airplane mode on and then off on your
computer to try to connecting to a closer access point.
l Sharing videos or playing video games with frequent screen updates r equires
more network bandwidth.Tr y r educing the video quality to improve
performance.
See connecting-to-a-network.htm.
l Reduceyour computer’s resolution to 1920 × 10 80 or lower.
l Make sure the operating system on your computer is up to date.
l If you’re using AirParrot, make sure AirParrot is up to date.
l If you’re using Chrome make sure the browser is version 52 or later and is up to
date.
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
l If you can’t add the display, wait for it to become ready a nd then try again.If that
doesn’t work, try restarting your computer a nd display.
See [XREF].
l If your Windows 8.1 computer won’t connect to the display, try removing and
then adding it again.
a. On your computer, swipe in from the r ight edge of the screen, and then
tap Settings > Change PC settings.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and clickSettings > Change PC settings.
b. ClickPC and Devices > Devices.
c. Selectthe display, and then clickRemove Device.
d. On your computer, swipe in from the right edge of the screen, and then
tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and clickDevices.
e. ClickProject > Add a wireless display
f. Select the display in the listof devices found, and follow the on-screen
instructions.
l Miracast works only when Wi-Fi is enabled on the display, even if the display
uses an Ethernet connection to the network.However, the display doesn’t need
to be connected to a wireless network.
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Issue Solutions
When using Miracast, the text on
your is fuzzy or images stutter.
NOTE
Projecting video or games to the display might not work well.
Decrease the screen resolution on your Windows 8.1 computer.
a. On your computer, swipe in from the r ight edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and clickSearch.
b. Enter Screen resolution in the sear ch box and select Display settings.
c. Use the Resolution slider to choose a smaller screen resolution.
When using Miracast, audio plays
on the computer ra ther than
display.
l Disconnect the display and then r econnect to it.
l Checkthat the display is selected as the default audio device.
a. On your computer, swipe in from the r ight edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and clickSearch.
b. Enter Sound in the search box and clickSound.
c. Click Playback,and make sure the display is selected as the default
device.
Advanced troubleshooting for Screen Share
Issue Solutions
Mobile devicesand computers
can’t find the display.
l Organizations often block a number of network ports.
Ask the administrator to allow
See connecting-to-a-network.htm for more information.
l The display’s casting ID may not have propagated yet through the network or
may be cached on the network when it’s not actually available.
Wait several minutes and attempt to connect again.
l You’re using Miracast or an unsupported wireless screen casting method.
See Using Screen Share on page18.
You’re using Miracast or an unsupported wireless screen casting method.
See the SMARTBoard 2000 ser ies displays quickreference
(smarttech.com/kb/xxxxxx).
o
TCPports 7000, 8008, 8009, 47000, 7100 , 49228,50259
o
UDP ports 62572and 54780
o
If using Google Cast, UDPport 1 900
o
If using Windows computer or a Mac computer, UDP port 5353.
39 smarttech.com/kb/171178
Page 48
CHAPTER 4
TROUBLESHOOTING
Issue Solutions
Screen Share is not working for
Windows computers.
Screen Share is not working for
Mac computers.
AirPlay is not displaying on an iOS
mobile device.
Screen Share is not working on
Android devices.
l There might be an issue with the Windows firewall.
o
Windows 7 opera ting system: See Allow a program to communicate
through Windows Firewall.
o
Windows 8 operating system: See Windows Firewallfrom start to finish.
l Your a ntivirus product might be blocking access.See the antivirus product’s help
for more information.
l There might be an issue with the Mac firewall.See OSX:About the application
firewall.
l Your a ntivirus product might be blocking access.See the antivirus product’s help
for more information.
l The network must be configured to run Bonjour and m DNS, and Multicast must
be ena bled.
l Ensure your device and display are on the same VLAN or subnet.
l Ensure the iOS device is on the same network as the display.
l Try connectingthe display with a wired network connection.
l See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod
touch.
l Ensure your Android device is on the same network as the display.
l Casting the screen is available on mobile devices running Android 4.4.2 or later.
l Turn off the device’s Power Saving mode.
l If you’ve downloaded the Google Cast app, see Cast your Android screen from
the Chr ome Cast app.
l Your a ntivirus product might be blocking access.See the antivirus product’s help
for more information.
l Your network consists of multiple access points connected to a single wireless
LAN controller (WLC).
o
See Chrome Cast Deployment Guide, Release 7.6.
o
See Chrome Cast mDNS Service in order to Cast Screen Configuration on
WLC.
Screen Share app closes
unexpectedly or the video stops
playing on the display.
40 smarttech.com/kb/171178
l If your display is connected to a 2.4 GHz network, connect your display to a 5
GHz network.
l Select a less congested Wi-Fi channel.
Page 49
Appendix A
About device 41
Diagnostics 42
Language 42
Country 42
Wi-Fi 43
Advanced Wi-Fi options 44
Ethernet 44
Date & time 45
Usage Data 45
Auto Update 46
Screen Share 46
You can access the display’s settings using the icon in the launcher.
TIP
Connect a USB mouse and keyboard to the display to use while viewing and modifying the
display’s settings.
About device
NOTE
To find the display’s serial number, see Chapter 4: Troubleshooting on page27.
Option Values Function Notes
Product information
Board name
[N/A] Select a name for your
display
[N/A]
41 smarttech.com/kb/171178
Page 50
APPENDIX A
USING SETTINGS
Option Values Function Notes
Legal Information
Board information
Build number
Up time
Board configuration
Factory data reset
[N/A] Shows the open sour ce
licenses, the SMART end
user license agreement
and SMART intellectual
property information
[N/A] Shows the iQ system
software’s version number
[N/A] Shows how long the
display has been turned on
[N/A] Resets all options to their
default values
Diagnostics
Option Values Function Notes
Write logs to USB
[N/A] Copy diagnosticlogs to a USB drive
See [XREF] for more information.
[N/A]
[N/A]
[N/A]
Turning off the display resets
the up time to 0.
Only administrators should
reset the display.
Language
Option Values Function Notes
Language
[Languages] Sets the language for the settings
menu
To select a different language for
the on-screen display m enu, see
[XREF].
Country
Option Values Function Notes
Country
42 smarttech.com/kb/171178
[Countries] Sets the display’s country [N/A]
Page 51
APPENDIX A
USING SETTINGS
Wi-Fi
NOTE
To add a proxy, see connecting-to-a-network.htm.
Option Values Function Notes
Wi-Fi
Scan
WPSPin Entry
Wi-Fi Direct
Advanced
WPSpush button
Add network
[Wireless
networks]
[N/A] Scan for wireless networks
[N/A] [N/A] Not used
[N/A] [N/A] Not used
[N/A] Set advanced options for Wi-Fi See Advanced Wi-Fi options on the
[N/A] Connect to a wireless network
[N/A] Add a wireless network [ N/A]
Select a wireless network Turn on Wi-Fi to discover networks.
ClickMore to access this option.
next page.
[N/A]
using Wi-Fi Protected Setup
Advanced Wi-Fi options
Option Values Function Notes
Advanced
Network notification
[N/A] Notifies you when an open wireless
network is available
[N/A]
Keep Wi-Fion during
sleep
Scanning always
available
Wi-Fi frequency band
Install certificates
Wi-Fi optimization
43 smarttech.com/kb/171178
Always
Only when
plugged in
Never
[N/A] Allow Google’s location service and
Auto
5 Ghz
2.4 Ghz
[N/A] Install certificates to connect to a
[N/A] Minimize battery usage when Wi-Fi
Determines if the Wi-Firemains on
when the display goes to sleep
other applications to scan for
networks, even when Wi-Fi is
turned off
Wi-Fi frequency band [N/A]
network
is enabled
[N/A]
[N/A]
[N/A]
[N/A]
Page 52
APPENDIX A
USING SETTINGS
Option Values Function Notes
MACaddress
IPaddress
[N/A] Shows the display’s MACaddress [ N/A]
[N/A] Shows the display’s IPaddress [N/A]
Ethernet
NOTE
Manual configuration isn’t available. The IPaddress is automatically configured via DHCP. If you
require a static IP address, use DHCP reservation on the router.
Option Values Function Notes
IP address
MACaddress
[N/A] Shows the display’s IPaddress [N/A]
[N/A] Shows the display’s MACaddress [ N/A]
Date & time
Option Values Function Notes
Automatic date & time
Set date
Set time
Select time zone
Use 24-hour format
Choose date format
[N/A] Sets the display’s date and time
automatically
[N/A] Sets the display’s date Disable Automatic date & t ime to
[N/A] Sets the display’s time Disable Automatic dat e & time to
[N/A] Sets the display’s time zone [N/A]
[N/A] Shows the display’s time using the
24-hour clock
[N/A] Sets the display’s date format [N/A]
Configure the networ k to allow
Network Time Protocol (NTP)
requests to Internet time ser vers.
See connecting-to-a-network.htm.
set the date manually.
set the time manually.
[N/A]
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Page 53
APPENDIX A
USING SETTINGS
Usage Data
Option Values Function Notes
Share Usage Data
[N/A] Sends usage statistics and error
reports to SMART
[N/A]
Auto Update
NOTE
To disable automatic system software updates, block access to https://ws.kappboard.com.
Option Values Function Notes
Updates Channel
Checkfor Updates N ow
Stable Channel
Beta Channel
[N/A] Checksfor updates to the system
Sets which system software
updates the display receives
software
NOTE
The display must be connected
to the Internet to check for
system software updates.
When switching from the Beta
Channel to the Stable Channel, a
factory reset occurs. See page42
for more information about factory
reset.
If an update is available,the text
changes to Apply update now.
Screen Share
Option Values Function Notes
Screen Share
Reset
45 smarttech.com/kb/171178
[N/A] Closes and restarts Screen Share
app and its discovery services
You can restart Screen Shar e as a
troubleshootingstep if a mobile
device or computer can’t find or
connect to the display.
Page 54
Page 55
Appendix B
Using the on-screen display menu
You can open and navigate the on-screen display (OSD) menu by using the remote control or the
control panel on the side of the display.
Changing OSD menu settings
To change OSD menu settings
1. Press the Menu button on the remote control.
The OSD menu appears.
2. Press the up and down arrows to highlight a menu, and then press OK to select it.
3. Press the up and down arrows to highlight a menu option, and then press OK to select it.
4. Press the left and right arrows to change the setting.
5. Press Menu to navigate backwards until the on-screen menu closes.
See the table below for OSD settings that you can change:
Picture menu
Option Values Function Notes
Brightness 0–100 Sets the overallbrightness of the
image and background
Contrast 0–100 Sets the difference in brightness
between the lightest and darkest
parts of the image
Sharpness 0–10 0 Sets the image sharpness [N/A]
Color temperature N ative
6500K
9300K
User
Sets the color temperature Select User to customize red, green
[N/A]
[N/A]
and blue settings in the Color control
option.
47 smarttech.com/kb/171178
Page 56
APPENDIX B
USING THE ON-SCREEN DISPL AY MENU
Option Values Function Notes
Color control Red 0–100 Sets the amount of red in the image You can m odify this value only if you
selectUser in the Color temperature
option.
Green 0–100 Sets the amount of green in the image You can modify this value only if you
selectUser in the Color temperature
option.
Blue 0–100 Sets the amount of blue in the image You can modify this value only if you
selectUser in the Color temperature
option.
Picture mode Standard
Highbright
Soft
Standard
Picture reset Yes
No
Sets the picture mode [N/A]
Resets all settings in the Picture menu
to their default values
[N/A]
Screen menu
Option Values Function Notes
H-position 0–100 Sets the horizontal position of the
image
V-position 0–100 Sets the vertical position of the
image
Clock 0–100 [N/A] [N/A]
Clock phase 0–10 0 [ N/A] [N/A]
Blank Off
On
Turns the image off [N/A]
[N/A]
[N/A]
Dimming 10–100 Sets the image dimming [N/A]
Aspect ra tio Wide
4:3
Screen reset No
Yes
Sets the aspect ratio [N/A]
Resets all settings in the Screen
menu to their default values
[N/A]
Audio menu
Option Values Function Notes
Speaker Internal
External
48 smarttech.com/kb/171178
Sets the speaker output [N/A]
Page 57
APPENDIX B
USING THE ON-SCREEN DISPL AY MENU
Option Values Function Notes
Audio source HDMI 1
HDMI 2
DP
Audio 1
Audio 2
Audio reset Yes
No
Sets the audio input [ N/A]
Resets all settings in the Audio
menu to their default values
[N/A]
Configuration 1 menu
Option Values Function Notes
Auto adjust You can modifythis value only if you
selectthe VGA input.
Language English Sets the language [N/A]
Auto sour ce No
Yes
Configuration reset No
Yes
Turns input auto-source on or off [ N/A]
Resets all settings in the
Configuration 1 menu to their
default values
[N/A]
Factory reset No
Yes
Resets all OSD m enu settings to
their default values
[N/A]
Configuration 2 menu
Option Values Function Notes
OSDturn off 5-120 seconds Sets the time of inactivitybefore the
on-screen display menu tur ns off
Freeze function Off
On
OSDH-position 1-100 Sets the horizontal position of the
OSDV-position 1-100 Sets the vertical position of the OSD
OSDrotation Landscape
Portrait
Monitor information [ N/A] Displays the model name, serial
Turns the picture freeze fr ame on
or off
OSDmenu
menu
Sets the rotation position of the
OSDmenu
number, and operating time
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
49 smarttech.com/kb/171178
Page 58
APPENDIX B
USING THE ON-SCREEN DISPL AY MENU
Advance menu
Option Values Function Notes
Gamma selection Mode 1
Mode 2
Mode 3
Over scan Off
On
IR control Norma l
Lock
Keypad control Unlock
Lock
DDC/CI On
Off
Advanced option r eset No
Yes
Sets the color gamma value [N/A]
Turns over scan on or off Over scan increases the picture
size on the display
Turns the remote control feature
on or off
Turns the OSDkeypad on or off [N/A]
Turns access to Extended Display
Identification Data (EDID) on or off
Resets all settings in the Advanced
menu to their default values
[N/A]
[N/A]
[N/A]
50 smar ttech.com/kb/171178
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