SMART TECHNOLOGIES 7000R Pro, SBID-7075R, SBID-7275R, SBID-7286R-P, SBID-7086R Installation And Maintenance Manual

SMARTBoard®
7000Rand7000RProseries

interactive displays

INSTALLATION AND MAINTENANCE GUIDE

SBID-7275R | SBID-7286R | SBID-7275R-P | SBID-7286R-P

SBID-7075R | SBID-7086R | SBID-7075R-P | SBID-7086R-P

IDR775-1 | IDR786-1

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Learn more

This guide and other resources for SMARTBoard 7000R and 7000R Pro

series interactive displays are available in the Support section of the

SMARTwebsite (smarttech.com/support). Scan this QRcode to view these

resources on your mobile device.

Licenses

The ter ms HDMI and HDMI Hi gh-Definition Multimedia Interface, and the H DMI log o are trademarks or regis tere d trade marks of HD MI Licensing LLC in the United
States and other co untries .

The Bluetoo th wo rd mark is ow ned b y the Bluetooth SIG, Inc. and any use of such marks b y SMARTT echnolog ie sULC is under lice nse.

Trademark n ot ice

SMARTBoard , SMARTNo tebo ok, S MARTTeamWorks , SMARTMee tingPro, SMARTInk, HyPr Touch, S ilktouch, Object Aware ness, PenID, smarttech, the SMART
log o and all SMART tagli nes are trademarks or r eg ister ed trade marks of SMARTTe chnologi esU LC in the U .S. and/or other co untrie s. Micro soft and Windows are
either r eg ister ed trademarks or trademarks o f Microso ft Cor po ration in the U nited States and/or o ther countries . All other third-party pr oduct and company names
may be trademarks of their r es pe ctive o wners.

Copyrigh t no tice

© 2 019 SMARTTe chnologiesU LC. All rig hts r es er ved . No part o f this p ublication may b e repro duced , transmitted, transcribe d, stored in a retri eval system or
translated into any language in any for m b y any me ans wi thout the prio r w ritten consent of SMARTTe chnolog ies ULC. Information in this manual is subject to change
without notice and doe s not rep re se nt a commitment on the p art of SMART.

This p rod uct and/or use there of is co ve red by one o r more of the fol lowi ng U.S . patents:

www.smarttech.com/patents

Nove mber 27, 2019

smar ttech.com/kb/171538

Important information

STABILITY HAZARD

If not installed properly, this display may fall causing serious injury or death. To prevent injury, the

display must be securely attached to the wall following the installation instructions.

WARNING

l Failure to follow the installation instructions included with the display could result in injury

and product damage which may not be covered by the warranty.

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l If the display requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

l Ensure that any cables that cross the floor to the display are properly bundled and marked

to avoid a trip hazard.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire, or product damage which may not

be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire, or product damage which may not be covered by the warranty.

l Useonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

l Use the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that

comply with your country’s safety standards.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

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IMPORTANT INFORMATION

l Do not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire, or handle could lead to injury.

l Use only VESA-approved mounts.

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

o

The power cable or plug is damaged

o

Liquid is spilled into the display

o

Objects fall into the display

o

The display is dropped

o

Structural damage, such as cracking, occurs

o

The display behaves unexpectedly when you follow operating instructions

CAUTION

l Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop

icons or inadvertently activate applications when you wipe the screen.

l Avoid setting up and using the display in an area with excessive levels of dust, humidity, and

smoke.

l Make sure an electrical socket is near the display and remains easily accessible during use.

l The display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. “This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.”

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the display.

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1 and/or IEC 62368-1.

l You must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must

be compliant with IEC 60950-1 and/or IEC 62368-1. The source computer must be CE

marked and carry safety certification marks for Canada and USA. This is for operating safety

and to avoid damage to the display.

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IMPORTANT INFORMATION

l Wait five minutes before removing the AM50 appliance from the display to allow the

appliance to cool.

IMPORTANT

l The following are the normal operating power requirements for the display:

Models Power requirements

SBID-7275R, SBID-7275R-P, SBID-7075R,

100V to 240V AC, 50 Hz to 60 Hz, 135 W

and SBID-7075R-P

SBID-7286R, SBID-7286R-P, SBID-7086R,

100V to 240V AC, 50 Hz to 60 Hz, 170 W

and SBID-7086R-P

l For additional requirements and other information, refer to the display’s specifications (see

More information on page9).

ENERGYSTAR®

ENERGY STAR is the government-backed symbol for energy efficiency, providing

simple, credible, and unbiased information that consumers and businesses rely on to

make well-informed decisions. ENERGY STAR-certified products are the simple

choice for energy efficiency, making it easy for consumers and businesses to make

purchases that save them money and protect the environment. The U.S. EPA ensures that each

product that earns the label is independently certified to deliver the quality, performance, and

savings that users have come to expect.

As shipped, your display delivers ENERGY STAR performance and savings. However, changing

some settings may increase energy consumption beyond the limits required for ENERGY STAR

certification. For example, increased brightness and contrast will increase power consumption.

Please consider the environment when you choose non-ENERGY STAR settings.

iii smar ttech.com/kb/171538

IMPORTANT INFORMATION

Federal Communication Commission interference statement

FCC
Supplier’s Declaration of Conformity
47 CFR § 2.1077 Compliance Information
Unique Identifier: IDR775-1, I DR786-1, IDRMOD1,PR7-1
Responsible Party – U.S. Contact Information

SMART Technologies Inc.
2401 4th Ave., 3rd Floor
Seattle,WA 98121

[e-mail]

The FCC and ISED registration numbers and warnings can be found through the Settings screen under the Regulatory tab.

Regulatory Model: IDR775-1

Regulatory Model: IDR786-1

Regulatory Model: PR7-1

This device complies with Par t 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interfer ence, and

2. this device m ust accept any interference received, includinginterference that may cause undesired operation.

CAUTION

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the
FCC Rules. These limits are designed to pr ovide reasonable protection against harmful interference when the equipment is
operated in a commer cial environment. This equipment generates, uses, and can ra diate radio frequency energy and, if not
installedand used in accordance with the instruction manual, may cause har mful interference to radio communications.
Operation of this equipment in a residential area is likely to cause har mful interference in which case the user will be
required to correct the interference at his own expense.

Regulatory Model: IDRMOD1

This device complies with Par t 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interfer ence, and

2. this device m ust accept any interference received, includinginterference that may cause undesired operation

CAUTION

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.

iv smarttech.com/kb/171538

IMPORTANT INFORMATION

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the
FCC Rules. These limits are designed to pr ovide reasonable protection against harmful interference when the equipment is
operated in a commer cial environment. This equipment generates, uses, and can ra diate radio frequency energy and, if not
installedand used in accordance with the instruction manual, may cause har mful interference to radio communications.
Operation of this equipment in a residential area is likely to cause har mful interference in which case the user will be
required to correct the interference at his own expense.

Restriction

This device is restricted to indoor use when operated in the 5.15 to 5.25 GHz frequency r ange.

IEEE 802.11b or 802.11g operation of this product in the USA is firmware limitedto channels 1 through 1 3.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20cm between the radiator and your body. The PEN can be used with 0cm
separation distance between the pen and your body.

Innovation, Science and Economic Development Canada statement

The FCC and ISED registration numbers and warnings can be found through the Settings screen under the Regulatory tab.

Regulatory Model: IDR775-1

Regulatory Model: IDR786-1

This device complies with ICES-003 of the Innovation, Scienceand Economic Development Canada Rules. Operation is subject
to the following two conditions:

1. This device may not cause harmful interfer ence, and

2. this device m ust accept any interference received, includinginterference that may cause undesired operation.

Regulatory Model: PR7-1

This device complies with Industry Canada’s RSS-310. Operation is subjectto the condition that this device must not cause
harmful interference and must accept any interference, including interference that may cause undesired operation of the
device.

98-305kHz: <30dBuV/A @10m

Regulatory Model: IDRMOD1

This device complies with ICES-003 of the Innovation, Scienceand Economic Development Canada Rules. Operation is subject
to the following two conditions:

1. This device may not cause harmful interfer ence, and

2. this device m ust accept any interference received, includinginterference that may cause undesired operation.

CAUTION

(i) the device for operation in the band 5150–5250 MH z is only for indoor use to reduce the potential for har mful
interference to co-channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the bands 5250–5350 MHz and 5470–5725 MHz shall comply with
the e.i.r.p.limit;and

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IMPORTANT INFORMATION

(iii) the maximum antenna gain per mitted for devices in the band 5725–5825 MHz shall comply with the e.i.r.p.limits specified
for point-to-point and non point-to-point operation as appropriate.

(iv) Users should also be advised that high-power radars are allocated as primar y users (i.e., priorityusers) of the bands
5250–5350 MHz and 5650–5850 MHz and that these radar s could cause interference and/or damage to LE-LAN devices.

Radiation exposure statement

This equipment complies with I SED radiation exposure limitsset forth for a n uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator a nd your body. The PEN can be used with 0 cm
separation distance between the pen and your body.

Innovation, Science et Développement économique Déclaration du Canada

AVERTISSEMENT

(i) les dispositifs fonctionnant dans la bande 5150–5250 MHz sont réservés uniquement pour une utilisation à l’intérieur
afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

(ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5250–5350 MHz et 5470–5725 MHz doit se
conformer à la limite de p.i.r.e.;

(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5725–5825MHz) doit se conformer à la limite de
p.i.r.e.spécifiée pour l’exploitation point à point et non point à point, selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5250–5350 MHz et 5650–5850 MHz et que ces
radars pourraient causer du brouillage et/ou des domm ages aux dispositifs LAN-EL.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet
équipement doitêtre installé et utilisé avec un m inimum de 20 cm de distance entre la source de r ayonnement et votre corps.
Le PEN peut être utilisé avec une distance de sépar ation de 0 cm entr e le styloet votre corps.

EU declaration of conformity

Hereby, SMART Technologies ULC declares that the radio equipment type Interactive WiFiModule IDRMOD-1 and the
interactive pen PR7-1 are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at
the following internet address:

smar ttech.com/compliance

The frequency band and the maximum transmitted power in EU are listedbelow:

PR7-1
98-305kHz: <30dBuV/A @10m

IDRMOD1
2400MHz – 2480MHz: 19dBm (EI RP) 5150MHz – 5850MH z: 13dBm (EIRP)

Restrictions in BE/BG/CZ/DK/DE/EE/IE/EL/ES/FR/HR/IT/CY/LV/LT/LU/HU/MT/NL/AT/PL/PT/RO/SI/SK/FI/SE/UK/TR/NO/CH/IS/LI.
5150MHz-5350MHz is for indoor use only.

vi smarttech.com/kb/171538

IMPORTANT INFORMATION

CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set for th for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator a nd your body. The PEN can be used with
0cm separation distance between the pen and your body.

For optimal perform ance any support equipment connectedto this device must be CE compliant

Microsoft® statement regarding Windows® 10
operating system

Windows 10 is automatically updated, which is always enabled. ISP fees may apply.Additional r equirements may apply over
time for updates.

vii smar ttech.com/kb/171538

Contents

Important information i

ENERGYSTAR iii

Federal Communication Commission interference statement iv

Innovation, Science and Economic Development Canada statement v

Innovation, Science et Développement économique Déclaration du Canada vi

EU declaration of conformity vi

Microsoft statement regarding Windows 10 operating system vii

Chapter 1: Welcome 1

About this guide 1

About the display 2

Identifying your specific model 7

Accessories 7

More information 9

Chapter 2: Installing the display 11

Moving the display to the installation site 11

Installing the display on a wall 13

Installing the display on a stand 18

Connecting to a network 18

Connecting power and turning on the display for the first time 19

Pairing pens with the display 21

Chapter 3: Connecting computers and other devices 23

Installing SMART software 24

Connecting room computers and guest laptops 25

Connecting a SMART OPS PC module 31

Connecting other devices 32

Connector diagrams 37

Chapter 4: Maintaining the display 43

Turning off, turning on, and resetting the display 43

Cleaning and maintaining hardware 44

Updating system software 47

Chapter 5: Troubleshooting 49

The display isn’t turning on 49

The display is turning on when it shouldn’t 50

The screen is blank or there’s a problem with the image on the screen 50

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CONTENTS

There’s no sound or there’s a problem with the sound 52

Touch isn’t working as expected 53

The pens and erasers aren’t working as expected 53

iQ apps aren’t working as expected 54

SMART software on connected computers isn’t working as expected 54

The SMART OPS PC module isn’t working as expected 55

Contacting your reseller for additional support 55

Appendix A: Adjusting iQ settings 57

Network settings 57

Personalization 58

Application settings 59

System settings 61

Appendix B: Managing the display using RS-232 67

Configuring the computer’s serial interface settings 68

Power states 69

Commands and responses 69

Power state commands 71

Input commands 72

Brightness commands 72

Freeze commands 72

Screen shade commands 73

Volume commands 73

Mute commands 73

Firmware version commands 73

Serial number commands 74

Part number commands 74

Asynchronous state reporting commands 74

Factory reset commands 74

Resolving issues with managing the display using RS-232 75

Appendix C: Hardware environmental compliance 77

Waste Electrical and Electronic Equipment (WEEE) 77

Batteries 77

More information 77

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Chapter 1

About this guide 1

About the display 2

Touch 2

Writing, drawing, and erasing 3

iQ experience 3

Display 3

Audio 4

Network connectivity 4

Room computers and guest laptops 4

Accessory slot 4

Convenience panel 5

Proximity sensors 5

Ambient light sensor 6

Remote control and IRsensor 6

Mounting hardware 6

Identifying your specific model 7

Accessories 7

SMART OPS PC module 8

SBA-100 projection audio system 8

Stands 8

USB extenders 8

More information 9

This chapter introduces the SMARTBoard® 7000R and 7000R Pro series interactive displays.

About this guide

This guide explains how to install and maintain a SMARTBoard 7000R or 7000R Pro series

interactive display. It includes the following information:

l How to install the display

l How to connect power and devices

l How to turn on the display for the first time and configure the iQ experience

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l How to maintain the display for years of use

l How to troubleshoot issues with the display

In addition, this guide includes information about the display’s settings and remote management

support.

This guide is intended for those who install and maintain displays in their organizations. Other

documentation and resources are available for those who use displays (see More information on

page9).

About the display

The SMARTBoard 7000R or 7000R Pro series interactive display is a powerful but easy-to-use

collaboration tool that you can use to achieve better outcomes.

The display includes an extensive set of features and components.

Touch

You can do everything on the display that you can do at your computer—open and close

applications, meet with others, create new documents or edit existing ones, visit websites, play

and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating, and

zooming in and out.

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The display’s HyPr Touch™ with EMR technology provides industry-leading touch and digital ink

performance, resulting in virtually no lag and zero contact detect height. In addition, its Silktouch™

ultra-smooth finish allows you to use the display for hours without finger burn.

Writing, drawing, and erasing

The display comes with black, red, blue, and green pens,

which you can use to write or draw on the screen.

In addition to the pens, the display includes two erasers, which

you can use to erase digital ink on the screen.

With Object Awareness™, the display responds automatically to

the tool or object you’re using, whether it’s a pen, finger,

eraser, or palm. The display’s Pen ID™ and Simultaneous Tool

Differentiation technologies allow four people to write

independently and simultaneously, using different colored ink.

iQ experience

If enabled, the iQ embedded computer provides one-touch access to collaborative tools, such as

a whiteboard, wireless screen sharing, and a web browser. There’s no need for wires, cables, or

manual software and firmware updates.

NOTE

Some network integration is required for features like Browser and Screen Share.

Tap the Home button on the display (pictured) or the remote control to

open the Home screen (if iQ is enabled) or the Input screen (if iQ is

disabled). From the Home screen, you can open the iQ apps, switch inputs,

and adjust settings.

Display

The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.

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The size of the display varies by model:

Models Size (diagonal)

SBID-7275R, SBID-7275R-P, SBID-7075R, and SBID-7075R-P 75"

SBID-7286R, SBID-7286R-P, SBID-7086R, and SBID-7086R-P 86"

Audio

The display includes two 15 W integrated speakers, which are designed to provide sound at the

front of a room.

TIP

You might want to connect an external audio system if you’re providing sound in a larger space

(see Connecting an external audio system on page35).

Network connectivity

The display requires a network connection for downloading software and firmware updates, and a

number of the iQ apps require a network connection as well.

You can connect to a network using the Wi-Fi module or the LAN RJ45 jack on the display:

l The Wi-Fi module supports both 2.4 and 5 GHz bands.

l The two RJ45 jacks allow you to connect the display and an external device, such as a

computer, to a Gigabit Ethernet network.

For more information, see Connecting to a network on page18.

Room computers and guest laptops

You can connect room computers and guest laptops and use the display to view and interact with

them.

The display comes with SMART software that you can install on connected computers to take full

advantage of the display’s features while using the connected computers.

For more information, see Chapter 3: Connecting computers and other devices on page23.

Accessory slot

You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot.

The PCM8 series of SMARTOPS PC modules provides a complete Windows 10 Pro solution.

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For more information about the PCM8 series of SMART OPS PC modules, see SMART OPS PC

module on page8.

CAUTION

l The accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1 and/or IEC 62368-1.

l Do not remove the OPS PC module or other devices from the accessory slot while they are

turned on.

NOTE

Unlike with older SMARTBoard interactive displays, you don’t need to install an AM30, AM40, or

AM50 appliance in the accessory slot to use the iQ experience on SMARTBoard 7000R and

7000R series displays. The iQ experience is embedded on these displays (see iQ experience on

page3). For this reason, SMART doesn’t recommend installing AM30, AM40, or AM50 appliances

in these displays’ accessory slots.

Convenience panel

Proximity sensors

The convenience panel contains buttons for turning the display on

and off, controlling the volume, freezing and unfreezing the screen,

and showing and hiding a screen shade. It also includes connectors

for USB peripherals and a computer or other input source.

The proximity sensors are located in the top-left and top-right corners

of the display’s frame.

The proximity sensors can detect people up to 16' (5 m) away when

the display is in Standby mode.

When the proximity sensors detect people in the room, the display

either turns on or is ready to turn on, depending on how it’s configured.

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If the room is empty for 60 minutes, the display returns to Standby mode.

NOTE

The sensors can detect people through glass. Consider this when finding a location for the

display (see Choosing a location on page14). Don’t position the display so that the sensors are

facing a window.

Ambient light sensor

The ambient light sensor is located in the top-right corner of the

display’s frame.

The ambient light sensor detects the brightness of the room and

adjusts the screen’s brightness accordingly.

Remote control and IRsensor

You can use the remote control to turn the display on and off, adjust

display settings, and so on.

The IR sensor for the remote control is located in the top-left corner of

the display’s frame.

Mounting hardware

The display comes with a WM-SBID-200 wall mount, which you can use to mount the display on a

wall (see Installing the display on a wall on page13).

Alternatively, you can mount the display on a wall or mobile stand (see Accessories on the facing

page).

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Identifying your specific model

SMART offers different models of the SMARTBoard 7000R and 7000R Pro series interactive

display:

Model Frame style Screen size

iQ

(approximate)

SBID-7275R White 75" Yes

SBID-7286R White 86" Yes

SBID-7275R-P Black 75" Yes

SBID-7275R-PW White 75" Yes

SBID-7286R-P Black 86" Yes

SBID-7286R-PW White 86" Yes

SBID-7075R White 75" No

SBID-7086R White 86" No

SBID-7075R-P Black 75" No

SBID-7075R-PW White 75" No

SBID-7086R-P Black 86" No

SBID-7086R-PW White 86" No

Refer to the specifications for detailed technical information for these models, including product

dimensions and weights (see More information on page9).

Accessories

Accessories for the display include:

l SMART OPS PC module

l SBA-100 projection audio system

l Stands

l USB extenders

NOTE

For more information on these and other accessories, see smarttech.com/accessories.

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SMART OPS PC module

SMART Open Pluggable Specification (OPS) PC modules provide a

hassle-free Windows® 10 Pro solution based on eighth generation

Intel® Core™ processors and are designed specifically to work with a

SMART display. Available in two standard configurations, all OPS PC

modules in the PCM8 series are WHQL certified and fully licensed with

Windows 10 Pro out of the box. Install the OPS PC module in adisplay’s

OPS slot to provide a complete 4K UHD Windows 10 solution at your

fingertips, without the need for an external PC or additional cables.

Install familiar Windows software applications, such as SMARTNotebook® collaborative learning

software, SMARTTeamWorks™ software, and SMARTMeetingPro® software, and access the

internet directly through your display’s network connection. Upgrades and service for the OPS PC

module can be easily performed without removing the display from its mounting.

SBA-100 projection audio system

Available for education models, the SBA-100 projection audio system consists

of two 14 W speakers and is intended for wall-mounted displays. You can

control volume using the display’sconvenience panel or the digital volume

controls in a connected computer’s operating system.

Stands

If you want to move the display from place to place, you can install it on a SMART mobile stand.

Alternatively, if you are installing the display on a wall that cannot support the display’s full weight,

you can install the display on a SMART floor stand.

USB extenders

As noted in Using recommended cables on page30, the USB connection between the display and

computer should be no longer than 16'(5m). If you need to connect a computer that is more than

16' (5 m) from the display, use the USB-XT extender (smarttech.com/kb/119318).

NOTE

For more information on extending USB connections, see USB cable extenders.

8 smar ttech.com/kb/171538

CHAPTER 1

WELCOME

More information

In addition to this guide, SMART provides other documents for the display in the Support section of

the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view

links to SMARTBoard 7000R and 7000R Pro series interactive display documents and other

support resources.

9 smar ttech.com/kb/171538

Chapter 2

Moving the display to the installation site 11

Using transportation aides 12

Accommodating doorways, hallways and elevators 12

Dealing with cracked, chipped or shattered glass 13

Saving the original packaging 13

Installing the display on a wall 13

Choosing a location 14

Choosing a height 16

Assessing the wall 16

Selecting mounting hardware 16

Selecting a wall mount 16

Mounting the display 17

Installing the display on a stand 18

Using SMART mobile stands 18

Using a third-party stand 18

Connecting to a network 18

Connecting power and turning on the display for the first time 19

Pairing pens with the display 21

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation

instructions included with the display before they begin the installation.

WARNING

Improper installation of the display can result in injury and product damage.

Moving the display to the installation site

After your organization receives the display, you need to move it to the place where you plan to

install it.

On occasion, you might also need to move the display to another location after initially installingit.

11 smar ttech.com/kb/171538

CHAPTER 2

INSTALLING THE DISPLAY

IMPORTANT

l Move the display at your own risk. SMART cannot accept liability for damages or injury that

occur during the display’s transportation.

l When moving the display

o

Follow local safety regulations and standards.

o

Keep the display in its original packaging, including the pallet.

o

Move the display so that its top frame faces up.

o

Have at least two people move the display.

TIP

Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the

packaging to help orient the box during transportation.

Using transportation aides

You can use the following aides to move the display:

l Cart

l Furniture dolly

l Mechanical lift

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through

narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that

you keep the foam pieces on the bottom corners of the display. These foam pieces protect the

display if you need to set it down during transportation.

You might also need to rotate the display so that its top frame faces to the side. You can do this

during transportation, but when you install the display, it must be in landscape orientation (with the

top frame facing up).

12 smarttech.com/kb/171538

CHAPTER 2

INSTALLING THE DISPLAY

Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help

withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is

designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes

can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See the

knowledge base article, Shattered glass on an interactive display, for information about conditions

that can cause the display’s glass to shatter even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a

SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have

the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass

is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as

possible in case you need to move the display after you initially install it. This packaging was

designed to provide the best possible protection against shock and vibration.

CAUTION

Move the display only in the original packaging or replacement packaging purchased from your

authorized SMART reseller. Moving the display without correct packaging can lead to product

damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

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CHAPTER 2

INSTALLING THE DISPLAY

Choosing a location

Adisplay is typically installed at the room’s focal point, such as at the front of a classroom or

meeting space.

Selecting an appropriate location for the display is crucial for ensuring the best possible

experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup

Power and other
connections

The location allows users, including those in wheelchairs, access to the

l

display.

Refer to local regulations regarding accessibility.

The location allows for multiple users to access the display at the same

l

time.

The location accommodates room traffic patterns, and there are no

l

tripping hazards.

The display is not installed where it could be hit by a door or gate.

l

There are no nearby heat sources directed at the display like a radiator

l

or heat vent.

There are no nearby shelving units, desks or other furniture that has

l

doors or drawers that could hit the display.

Furniture, wall décor and other room features, such as light switches and

l

thermostats, do not block the display and are not blocked by it. (You
might be able to move some of these room features to accommodate
the display.)

The location is close to

l

o

A power outlet

o

A network outlet (if you plan to use a wired network connection)

o

A room computer (if you plan to connect a room computer)

l

14 sma rttech.com/kb/171538

o

External audio systems and other devices that you want to connect
to the display

NOTES

o

If the location is not near a power outlet, consult an electrician for
the power setup you need.

o

Determine if you’ll need additional equipment, such as power
bars, additional cables, or cable extenders.

The location is not where the mains power supply enters the building.

CHAPTER 2

INSTALLING THE DISPLAY

Factor Considerations

Visibility The display’s screen is clearly visible to all users in the room. SMART

recommends users sit within a 178° viewing area:

NOTE

The viewing area depends on the display’s resolution and a variety of
other factors. For more information, see the knowledge base article,

Recommended viewing distances and viewing angles for
SMARTBoard interactive flat panels.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting.

Light sources can cause glare on the display’s screen, reducing its
visibility.

TIP

To reduce light interference, install blinds or shades on windows or
skylights and install switches to dim or turn off any lights shining
directly on the display’s screen. Keep in mind that sunlight can come
through windows at different angles at different times of the year.

Acoustics The room has good acoustics (see Configuring your SMARTBoard

7000R or 7000R Pro for the best audio performance).

Environment and
ventilation

The location meets the environmental requirements in the display’s

l

specifications (see More information on page9).

The display isn’t subjected to strong vibrations or dust.

l

Ventilation systems don’t blow air directly on the display.

l

There is adequate ventilation or air conditioning around the display so

l

that heat can flow away from it and the mounting equipment.
SMARTrecommends at least 2" (5 cm) of space on all sides of the
display for proper airflow.

If you plan to install the display in a recessed area, there is at least 4"

l

(10cm) of space between the display and the recessed walls to enable
ventilation and cooling.

15 smarttech.com/kb/171538

CHAPTER 2

INSTALLING THE DISPLAY

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

NOTE

If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the

installation height or angle.

Assessing the wall

Be sure the wall you’re installing the display on can support the weight of the display and mounting

equipment. If the wall can’t support the weight of the display and mounting equipment, consider

using a SMART wall stand to transfer some of the weight from the wall to the floor (see

smarttech.com/accessories).

NOTE

Refer to the display’s specifications for its weight (see More information on page9).

In some situations, you may need to request an engineering analysis to determine if the wall can

support the display.

Selecting mounting hardware

The mounting hardware required for installation varies according to the type of wall onto which the

display is being mounted.

Refer to Installation best practices for SMART products (smarttech.com/kb/171035) for the

mounting hardware required for the display.

Selecting a wall mount

It is always best to mount the display on a wall. If the wall can’t support the display’s weight, you

16 smarttech.com/kb/171538

CHAPTER 2

INSTALLING THE DISPLAY

can use additional hardware to transfer some of the weight to the floor.

The display comes with a WM-SBID-200 wall mount. SMART recommends using this wall mount to

install the display on a wall.

If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall

mount can accommodate the display’s dimensions and support the display’s weight as well as the

weight of any attached accessories.

Mounting the display

Mount the display following the included installation instructions. In addition, consider the

following:

l Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in

landscape orientation. SMART doesn’t support mounting the display at other angles or in

portrait orientation.

l Use the M8 bolts included with the wall mount to fasten the bracket.

CAUTION

Do not over-tighten the bolts. Use 97.36–177.01 in-lb. (11–20 N·m) fasten force.

l Because the receptacles might not be easily accessible after you mount the display, consider

connecting cables for power, room computer and other devices while the display is still in its

packaging (see Chapter 3: Connecting computers and other devices on page23).

17 smar ttech.com/kb/171538

CHAPTER 2

INSTALLING THE DISPLAY

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a

wall, you can install it on a stand.

Using SMART mobile stands

SMART mobile stands are designed for SMART interactive displays. They are height-adjustable.

Some models include integrated speakers, a locking cabinet to secure equipment, and casters

that swivel and lock for easy movement.

For more information about SMART mobile stands, see smarttech.com/accessories.

Using a third-party stand

For information about selecting and using a third-party stand, see Installing your SMARTBoard

7000R or 7000R Pro on a stand.

Connecting to a network

The display requires a network

connection for downloading

software and firmware updates,

and a number of the iQ apps,

including Browser and Screen

Share, require a network

connection as well. You can

connect to a network using the

Wi-Fi module or the LAN RJ45

jack on the connector panel.

IMPORTANT

l Use the RJ45 jack labeled LAN (pictured above)and not the other RJ45 jack on the

connector panel.

l If installed in the accessory slot, the OPSPC module shares the display’s network

connection. You do not need to connect a network cable to the OPSPC module’s RJ45 jack

or configure its Wi-Fi separately from the display’s Wi-Fi.

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CHAPTER 2

INSTALLING THE DISPLAY

TIP

If you’re using the display’s

LANRJ45 jack to connect to a

network, you can connect the

other RJ45 jack to a computer

to provide network access for

the computer. This is particularly

useful if there is only one wired

network connection in the room.

(Network access is available

when the display is on or in

Standby mode but not when it’s

in Power Save mode.)

You’ll also need to work with your organization’s network administrators to configure the network

for the display, see Connecting a SMART display with the iQ experience to a network.

Connecting power and turning on the display for the first time

The final step in installing and configuring the display is to connect power and turn it on. When you

first turn on the display, a setup wizard appears. Follow the steps in the wizard to complete the

setup of the display.

To connect the display to power

Connect the supplied power cable from the AC

power inlet on the back of the display to a power

outlet.

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CHAPTER 2

INSTALLING THE DISPLAY

NOTE

Refer to the display’s specifications for power requirements and power consumption

information (see More information on page9).

To turn on and set up the display for the first time

IMPORTANT

Install the OPSPC module before you turn the display on.

NOTE

If a USB drive connected to the display’s service port, do not remove the USB drive. The USB

drive contains an important firmware update.

1. Flick the switch beside the AC power inlet to the ON(I) position.

Press the Power button on the front control panel or remote control

2.

3. Select your preferred language, and then tap Next.

4. Select your country, and then tap Next.

5. Select your time zone, and then tap Next.

6. Set the date, and then tap Next.

7. Set the time, and then tap Next.

8. Name the display, and then tap Next.

9. If the display isn’t using a wired network connection, select a wireless network, and then tap

Next.

IMPORTANT

The display needs an internet connection for downloading and installing important updates.

Ask the network administrator to confirm that the network has been correctly configured for

the iQ experience. For more information about network configuration, see Connecting a

SMART display with the iQ experience to a network.

20 smar ttech.com/kb/171538

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INSTALLING THE DISPLAY

10. Select the apps you want to appear in the Apps Library, and then tap Next.

TIP

To change which apps appear in the Apps Library, see Launcher on page59.

11. Tap Finish.

The Welcome screen appears.

Pairing pens with the display

After you install the display and turn it on for the first time, place the pens in the holders for at least

five minutes. This pairs the pens with the display and charges them for testing purposes.

IMPORTANT

l Use only pens designed for SMARTBoard 7000R and 7000R Pro series interactive displays.

Pens for other SMARTproducts, including SMARTBoard 7000 and 7000 Pro series

interactive displays, aren’t compatible with SMARTBoard 7000R and 7000R Pro series

interactive displays (see smarttech.com/kb/171230).

l If you previously paired a pen with a SMART Board 7000R or 7000R Pro series interactive

display, you must pair it with another display to use it with that display.

l To fully charge the pens, keep them in the holders for at least four hours before you start

using the display.

21 smarttech.com/kb/171538

Chapter 3

devices

Installing SMART software 24

Connecting room computers and guest laptops 25

Viewing a connected computer’s input 28

Setting a connected computer’s resolution and refresh rate 29

Using recommended cables 30

Sharing USB Type-B receptacles 31

Connecting a SMART OPS PC module 31

Viewing the OPS PC module input 32

Connecting external displays 32

Connecting other devices 32

Connecting USB drives, peripherals, and other devices 33

Connecting an external display 34

Connecting an external audio system 35

Connecting room control systems 36

Connector diagrams 37

Connector panel 37

Convenience panel 39

SMARTOPS PC module (optional) 40

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to

avoid a trip hazard.

23 smarttech.com/kb/171538

CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

Installing SMART software

The display comes with the following software, which you can install on connected computers:

Software Description Licensing details

SMART Learning Suite A suite of desktop and online software

that combines lesson delivery, activities,
assessments, and collaborative
workspaces and includes
SMARTNotebook software and
SMARTLearningSuite Online.

SMART TeamWorks
roomedition

Software that simplifies meetings and
facilitates deeper, more natural interaction
with on-site and remote participants.

SMART Meeting Pro Software that enables you to capture

ideas in a virtually unlimited interactive
workspace.

SMART Product
Drivers

Software that enables the computer to
detect input from the display.

SMARTInk Software that enables you to write and

draw in digital ink over applications, files,
folders, websites, and any other open
window.

1-year subscription

1-year subscription

1 room license

1

2

2

Included with
SMARTLearningSuite,
SMARTTeamWorks, and
SMARTMeetingPro
software

Included with
SMARTLearningSuite,
SMARTTeamWorks, and
SMARTMeetingPro
software

SMART Remote
Management

Cloud-based mobile device management
software for remotely maintaining,
supporting, controlling, and securing the

Subscription for the
duration of the Assure
warranty term

display and your other devices

TIP

You can purchase additional licenses or subscriptions to SMART software to install on other

computers.

Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing

SMART software.

1

Education models only. SMARTNotebookbasic version also available.

2

Pro models only.

24 smarttech.com/kb/171538

CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

You can download SMART software from smarttech.com/downloads and install it following the

instructions in Installing and maintaining SMARTNotebook, Downloading and installing

SMARTTeamWorks, or Installing and maintaining SMARTMeetingPro.

Connecting room computers and guest laptops

You can connect cables for room computers and guest laptops. By installing cables in advance,

you make use of connectors that might not be accessible after the display is wall-mounted. You

can then run the cables across floors or behind walls as needed.

NOTES

l Install SMART software on any computers you connect to the display (see Installing SMART

software on the previous page).

l As shown below, HDMI 1 and HDMI 2 share the Touch 1 USB Type-B receptacle, and HDMI 3

and VGA share the Touch 2 USB Type-B receptacle (see Sharing USB Type-B receptacles

on page31).

l You can charge devices connected to the USB Type-C receptacle up to 60 W.

The following are the locations of the connectors and the connector and cable information for the

display’s input sources:

l USB Type-C

Connector Standard Connection type Cable

USB Type-C USB 3.1 Video/audio/touch USB Type-C

25 smarttech.com/kb/171538

CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

l HDMI 1

Connector Standard Connection type Cable

HDMI1 HDMI2.0 Video/audio HDMI

Touch1 (USBType-B) Up to USB 3.0 Touch USB 2.0/USB 3.0

l HDMI 2

Connector Standard Connection type Cable

HDMI2 HDMI2.0 Video/audio HDMI

Touch1 (USBType-B) Up to USB 3.0 Touch USB 2.0/USB 3.0

26 smarttech.com/kb/171538

CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

l HDMI 3

Connector Standard Connection type Cable

HDMI3 HDMI2.0 Video/audio HDMI

Touch2 (USBType-B) Up to USB 3.0 Touch USB 2.0/USB 3.0

l HDMI 4

Connector Standard Connection type Cable

HDMI4 HDMI2.0 Video/audio HDMI

Convenience panel

Up to USB 3.0 Touch USB 2.0/USB 3.0

USBType-B

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CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

l VGA

Connector Standard Connection type Cable

VGA VGA Video VGA

AudioIn (Stereo3.5mm) Stereo 3.5 mm Audio Stereo 3.5 mm

Touch2 (USBType-B) Up to USB 3.0 Touch USB 2.0/USB 3.0

Viewing a connected computer’s input

Use the Input app to view a connected computer’s input on the display.

28 smarttech.com/kb/171538

CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

To view a connected computer’s input

1. Connect the computer to the display.

2. Do one of the following:

If iQ is enabled If iQ is disabled

Tap the Home button below the

screen, and then tap Input .

OR

Press the Input button on the remote
control.

Tap the Home button below the
screen.

OR

Press the Home button or the Input

button on the remote control.

The display shows thumbnails of the devices that are connected to the display’s inputs:

o

A gray thumbnail indicates no device is connected to an input.

o

A blue thumbnail indicates a device is connected to an input but is in Sleep mode.

o

A thumbnail showing a preview screen indicates an active device is connected to an

input.

TIP

If iQ is disabled and you want a computer’s input to appear whenever you wake up the

display, tap the star in the upper-left corner of the computer’s thumbnail.

3. Tap the computer’s thumbnail.

Setting a connected computer’s resolution and refresh rate

The following table presents the recommend resolutions and refresh rates for the display’s input

sources:

Input source Resolution Refresh rate

USB Type-C 3840×2160 60 Hz (YCbCr)

30 Hz (RGB)

HDMI 1

HDMI 2

HDMI 3

HDMI 4

VGA 1920×1080 60Hz

If possible, set any connected computers to these resolutions and refresh rates. See the

connected computers’ operating system documentation for instructions.

29 smarttech.com/kb/171538

3840×2160 60Hz

CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

Using recommended cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

HDMI 23' (7 m)

3

Use only certified HDMI cables that have been
tested to support the performance standard you
require.

VGA 23' (7 m) Use VGA cables with all pins in their connectors fully

populated and wired.

Stereo 3.5 mm 20' (6 m) [N/A]

USB 2.0 16' (5 m) Use a USB extender if the distance between the

computer and the display is greater than 16' (5 m).
For more information, see USB extenders on page8.

USB2.0 cables support Hi-Speed (480Mbps),
whether connected to a USB 2.0 or USB 3.0
receptacle. For SuperSpeed (5Gbps), connect a
USB 3.0 cable to a USB 3.0 receptacle.

USB 3.0 9' (3 m) SMART supports only installations that use directly

connected video and USB cables, AC-powered
extenders, or USB extenders purchased from
SMART.

You might be able to use higher-grade cables that
are longer than specified. If you have problems with
such a cable or an extender of any type, test the
connection with a shorter cable before contacting
SMART Support.

USB Type-C 6' (2 m) To use a USB Type-C cable for video, you need:

A cable that supports USB 3.1 (Gen 1 or Gen 2)

l

A computer that supports Display Port Alternate

l

Mode

Passive USB Type-C cables are sufficient for 60 W
charging.

You might be able to use higher-grade cables that
are longer than specified. If you have problems with
such a cable or an extender of any type, test the
connection with a shorter cable before contacting
SMART Support.

3

The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.

30 smarttech.com/kb/171538

CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

Using cables that exceed these maximum lengths may produce unexpected results, degraded

picture quality or degraded USB connectivity.

Sharing USB Type-B receptacles

The HDMI and VGA connectors on the connector panel share USB Type-B receptacles:

USB Type-B receptacle Video connectors

Touch 1

Touch 2

HDMI 1

l

HDMI 2

l

HDMI 3

l

VGA

l

If two computers are connected to video connectors that share the same USB Type-B receptacle,

you must disconnect the USB cable from the first computer and connect it to the second computer

if you want to switch from one computer’s input to the other’s. For example, if a room computer is

connected to HDMI 1 and a guest laptop is connected to HDMI 2, you must disconnect the USB

cable from the room computer and connect it to the guest laptop when you want to switch to the

guest laptop’s input.

Connecting a SMART OPS PC module

If your organization has purchased a SMART OPS PC module, you or

your organization’s installers can install the OPS PC module in the

accessory slot of the SMARTBoard 7000R or 7000R Pro series

interactive display following the OPS PC module’s installation

instructions (smarttech.com/kb/171544). You can then view the OPS PC

module’s input on the display.

For more information about the PCM8 series of SMART OPS PC

modules, see SMART OPS PC module on page8.

CAUTION

Do not install the OPSPC module or remove it from the accessory slot while the display is turned

on.

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CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

TIP

You can install the SMART software that is included with the display on the OPS PC module. For

more information about installing software, see Installing SMART software on page24.

Viewing the OPS PC module input

To view the OPS PC module input

1. Do one of the following:

If iQ is enabled If iQ is disabled

Tap the Home button below the

screen, and then tap Input .

OR

Press the Input button on the remote
control.

Tap the Home button below the
screen.

OR

Press the Home button or the Input

button on the remote control.

A screen appears, showing thumbnails of the inputs connected to the display, including the

OPS PC module.

TIP

If iQ is disabled and you want the OPS PC module’s input to appear whenever you wake up

the display, tap the star in the upper-left corner of the OPS PC module’s thumbnail.

2. Tap the OPS PC module input.

Connecting external displays

You can connect an external display to duplicate or extend the OPS PC module’s desktop.

For more information, see Connecting an external display on page34.

Connecting other devices

In addition to computers, you can connect the following devices to the display:

l USB drives, peripherals, and other devices

l External displays

l External audio systems

l Room control systems

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CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

Connecting USB drives, peripherals, and other devices

The display includes two USB 3.0 Type-A receptacles on the convenience panel and three USB

3.0 Type-A receptacles on the connector panel. You can connect USB drives, peripherals (such as

keyboards), and other devices to these connectors and use the devices with the iQ experience,

connected computers, and devices installed in the accessory slot (such as the SMART OPS PC

module).

The following table shows which USB 3.0 Type-A receptacles you can use with each input source

and the supported USB speed:

Input source USB 3.0 Type-A receptacles on the

convenience panel

iQ

HDMI 1

HDMI 2

HDMI 3

HDMI 4

USB Type-C

VGA

Accessory slot

(SuperSpeed) (SuperSpeed)

(Hi-Speed)

(Hi-Speed)

(Hi-Speed)

(SuperSpeed) (SuperSpeed

(SuperSpeed) (SuperSpeed)

(Hi-Speed)

(SuperSpeed) (SuperSpeed)

USB 3.0 Type-A receptacles on the
connector panel

33 smarttech.com/kb/171538

CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

NOTE

If a SMARTOPS PCmodule is installed in the accessory slot,

you can connect USB drives, peripherals, and other devices

to the USB 2.0 Type-A, USB 3.0 Type-B, and USB Type-C

receptacles on the OPS PC module to access those devices

from the OPS PC module input.

Connecting an external display

You can connect an external

display using the HDMI 2.0 out

connector on the connector

panel (pictured). The external

display will show the same

image. This is useful when you’re

using the display in an auditorium

or other large space where it

would be beneficial to have a

second display.

You can set the default resolution for the HDMI 2.0 out connector in the settings (see Display on

page61).

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CONNECTING COMPUTERS AND OTHER DEVICES

TIP

If a SMARTOPS PC module is installed in the accessory slot,

you can connect an external display to the HDMI 1.4 out

connector on the OPS PC module rather than the one on the

display. Doing so allows you to either duplicate or extend the

OPS PC module’s desktop to the external display.

Connecting an external audio system

The display includes two 15 W speakers, which are designed to provide sound at the front of a

room. You might want to connect the SBA-100 projection audio system (see SBA-100 projection

audio system on page8) or a third-party external audio system if you’re providing sound in a larger

space.

You can connect an external

audio system to the display using

the stereo 3.5mm out connector

(pictured). Alternatively, you can

connect an external audio

system directly to a room

computer.

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CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

In addition to the stereo 3.5 mm

out connector, the display

provides a Sony/Philips Digital

Interface (S/PDIF) out connector

(pictured). S/PDIF is a digital

audio transmission medium. You

need an audio receiver that

supports S/PDIF to decode this

connection to analog for use with

an external sound bar or other

audio system.

Connecting room control systems

A room control system enables users to control a room’s lighting, audio system and, possibly, the

display. Some installations may require you to integrate the display with a room control system.

You can use the display’s RS-232 IN connector to connect a third-party external control system to

the display (see Appendix B: Managing the display using RS-232 on page67).

NOTE

Displays are not compatible with centralized remote control systems, such as a universal remote

control.

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CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

Connector diagrams

Connector panel

The following diagram and table present the connectors on the display’s connector panel:

No. Connector Connects to Notes

1 HDMI 2.0 out External display See page34 and HDMI cables

and connectors.

2 USB 3.0 Type-A (×3) Supported USB drives,

peripherals, and other
devices

3 USB Type-B Touch 1 input Use this touch input with the

4 HDMI 2.0 in HDMI 1 input

(videoandaudio)

See Connecting USB drives,

peripherals, and other devices

on page33 and USB cables and

connectors.

HDMI 1 or HDMI2 video and
audio inputs.

See page25 and USB cables

and connectors.

Use this video and audio input
with the Touch1 input.

See page25 and HDMI cables

and connectors.

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CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

No. Connector Connects to Notes

5 HDMI 2.0 in HDMI 2 input

(videoandaudio)

Use this video and audio input
with the Touch1 input.

See page25 and HDMI cables

and connectors.

6 HDMI 2.0 in HDMI 3 input

(videoandaudio)

Use this video and audio input
with the Touch2 input.

See page25 and HDMI cables

and connectors.

7 USB Type-B Touch 2 input Use this touch input with the

HDMI3 or VGAvideo and audio
inputs.

See page25 and USB cables

and connectors.

8 VGA in VGA input (video) Use this video input with the

Touch2 input.

See page25 and VGA cables

and connectors.

9 Stereo 3.5 mm in VGA input (audio) Use this audio input with the

Touch2 input.

See page25 and Analog audio

cables and connectors.

10 S/PDIF out Digital audio output See page35 and Digital audio

cables and connectors.

11 RS-232 in Room control system See Appendix B: Managing the

display using RS-232 on
page67 and RS-232 cables and

connectors.

12 Stereo 3.5 mm out External audio system See page35 and Analog audio

cables and connectors.

13 RJ45 Network See page18 and Ethernet

(network) cables and
connectors.

14 USB 2.0 Type-A [N/A] This connector is a service port.

15 RS-232 out [N/A] This connector is not currently

supported.

16 RJ45 Room computer or guest

laptop

See page18 and Analog audio

cables and connectors.

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CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

Convenience panel

The following diagram and table present the connectors on the display’s convenience panel:

No. Connector Connects to Notes

1 USB 3.0 Type-A (×2) Supported USB drives,

peripherals, and other
devices

See Connecting USB drives,

peripherals, and other devices

on page33 and USB cables and

connectors.

2 USB Type-B HDMI 4 input (touch) See page25 and USB cables

and connectors.

3 HDMI 2.0 in HDMI 4 input

(videoandaudio)

See page25 and HDMI cables

and connectors.

4 USB Type-C USB Type-C input See page25 and USB cables

and connectors.

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CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

SMARTOPS PC module (optional)

The following diagram and table present the connectors on the optional SMART OPS PC module:

No. Connector Connects to Notes

1 USB Type-C Supported USB drives,

peripherals, and other
devices

See Connecting USB drives,

peripherals, and other devices

on page33 and USB cables and

connectors.

2 USB 2.0 Type-A (×2) Supported USB drives,

peripherals, and other
devices

See Connecting USB drives,

peripherals, and other devices

on page33 and USB cables and

connectors.

3 USB 3.0 Type-A (×2) Supported USB drives,

peripherals, and other
devices

See Connecting USB drives,

peripherals, and other devices

on page33 and USB cables and

connectors.

4 RJ45 [N/A] The OPS PC module uses the

display’s network connection (if
available), so you typically don’t
need to connect the OPS PC
module directly to a network.

5 HDMI out External display See Connecting an external

display on page34 and HDMI

cables and connectors.

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CHAPTER 3

CONNECTING COMPUTERS AND OTHER DEVICES

No. Connector Connects to Notes

6 Stereo 3.5 mm out External speakers or

[N/A]

headphones

7 Stereo 3.5 mm in Microphone [N/A]

41 sma rttech.com/kb/171538

Chapter 4

Turning off, turning on, and resetting the display 43

Cleaning and maintaining hardware 44

Checking the display installation 44

Cleaning the screen 45

Maintaining ventilation 45

Preventing condensation 45

Replacing the pens and erasers 46

Removing and transporting the display 46

Updating system software 47

Applying an automatic system software update manually 48

Updating system software manually 48

With proper maintenance, the display will provide years of use.

Turning off, turning on, and resetting the display

In most situations, you can put the display to sleep when not using it following the instructions in the

SMARTBoard 7000R and 7000R Pro series interactive displays user guide

(smarttech.com/kb/171539).

In some situations, such as when you transport the display or clean its screen, you need to turn off

the display for a period of time. You can turn it back on after.

You can also reset the display.

To turn the display off

Press the Power button on the convenience panel or the remote control for four seconds.

1.

A slider appears on the screen.

2. Move the slider to the right.

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CHAPTER 4

MAINTAINING THE DISPLAY

3. Flick the switch beside the AC power inlet to the OFF

(O) position.

NOTE

Wait at least 30 seconds before turning the display back on.

To turn the display back on

1. Flick the switch beside the AC power inlet to the ON(I) position.

Press the Power button on the convenience panel or the remote control.

2.

To reset the display

Press and hold the Power button on the convenience panel or the remote control for 10

seconds.

The display resets.

Cleaning and maintaining hardware

Checking the display installation

Inspect the display installation frequently to ensure that it remains securely installed.

l Check the mounting location for signs of damage or weakness that can occur over time.

l Check for loose screws, gaps, distortions or other issues that could occur with the mounting

hardware.

If you find an issue, contact a trained installer.

44 smarttech.com/kb/171538

CHAPTER 4

MAINTAINING THE DISPLAY

Cleaning the screen

Follow these instructions to clean the screen without damaging its anti-glare coating or other

product components.

CAUTION

l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

l Do not rub the screen with dense or rough material.

l Do not apply pressure to the screen.

l Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Turn off the display (see Turning off, turning on, and resetting the display on page43).

2. Wipe the screen with a lint-free, non-abrasive cloth.

NOTE

Alternatively, you can use a damp cloth with a drop of dish soap.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling

and can lead to product failure.

l Clean accessible ventilation holes monthly with a dry cloth.

l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the display from the wall.

For more information about removing the display, see Removing and transporting the display

on the next page.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity, or smoke.

Preventing condensation

If the display has been moved from a colder environment to a warmer environment (for example,

from storage to the installation site), let the display sit for a few hours so that it can acclimate to the

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CHAPTER 4

MAINTAINING THE DISPLAY

new temperature. Failing to do so can cause humidity to build up in the space between the front

glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active video

source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART

Support if the display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove

power immediately and contact SMART Support if the display is still under warranty.

Replacing the pens and erasers

To prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser pad

become worn. You can purchase replacement pens and erasers from the Store for SMART Parts

(seesupport.smarttech.com/parts-store).

IMPORTANT

Use only pens designed for SMARTBoard 7000R and 7000R Pro series interactive displays.

Pens for other SMARTproducts, including SMARTBoard 7000 and 7000 Pro series interactive

displays, aren’t compatible with SMARTBoard 7000R and 7000R Pro series interactive displays

(see smarttech.com/kb/171230).

NOTE

For pen and eraser part numbers, refer to the service parts diagrams.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it

to another location on occasion.

To remove the display safely, use two or more trained installers.

WARNING

l Do not attempt to move the display by yourself. The display is very heavy.

l Do not move the display by connecting a rope or wire to the handles on the back. The

display can fall and cause injury and product damage.

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MAINTAINING THE DISPLAY

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off any connected computers.

2. Turn off the display (see Turning off, turning on, and resetting the display on page43).

3. Flick the switch beside the AC power inlet to the OFF(O) position.

4. Remove all accessible cables and connectors.

5. Remove the iQ appliance from the accessory slot.

6. Lift the display from its mounting location.

WARNING

Do not place the display on a sloping or unstable cart, stand, or table. The display could fall,

resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This

could cause permanent damage to the screen.

7. Remove the mounting brackets.

To transport the display

See Moving the display to the installation site on page11.

Updating system software

When an update to the system software or firmware is available, the display downloads the update

in the background then waits for four hours of inactivity. When that happens, the display shows a

two-minute countdown before beginning the update. The countdown can be interrupted at any

time. The update begins when the countdown finishes. The display shows a blank screen for four

minutes. When the update is complete, the display shows the Whiteboard and any content that

was on Whiteboard before the update.

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NOTE

You can configure your organization’s network to allow or prevent automatic system software

and firmware updates (see Connecting to a network).

Applying an automatic system software update manually

If the display has downloaded but not yet applied the system software, you can start the update

process manually from Settings.

To apply an automatic system software update manually

From the Home screen, tap Settings .

1.

2. Scroll to Auto Update.

3. Under Check for Updates Now, tap Apply Update Now.

The display turns off and then turns back on. The display then applies the update.

Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display

using a USB drive.

48 smarttech.com/kb/171538

Chapter 5

The display isn’t turning on 49

The display is turning on when it shouldn’t 50

The screen is blank or there’s a problem with the image on the screen 50

There’s no sound or there’s a problem with the sound 52

Touch isn’t working as expected 53

The pens and erasers aren’t working as expected 53

iQ apps aren’t working as expected 54

SMART software on connected computers isn’t working as expected 54

The SMART OPS PC module isn’t working as expected 55

Contacting your reseller for additional support 55

This chapter explains how to resolve a variety of common issues with the display and SMARTOPS

PC module (if installed). If the symptoms you’re encountering aren’t covered below or the solutions

to the symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting

information

community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays

The display isn’t turning on

Symptom Troubleshooting steps

The power light isn’t lit. l Make sure the power cable is securely fastened to the power outlet and the

display.

NOTE

If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.

l Make sure the switch beside the AC power inlet is in the ON (I) position.

l Make sure the power outlet is working by testing it with a different device.

l Make sure the power cable is wor king by testing it with a different device.

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CHAPTER 5

TROUBLESHOOTING

Symptom Troubleshooting steps

The power light is lit,but the screen
is blank.

l Make sure nothing is blocking the proximity sensors so that they can detect

people in the room and either turn on the display or place the display in Ready
mode.

l Pick up a pen or press the Power button on the convenience panel or the

remote control.

l Determine if the problem is with the video.

See The screen is blankor there’s a problem with the image on the screen
below.

l Restart the display.

See Tur ning off, turning on, and resetting the display on page43.

The display is turning on when it shouldn’t

Symptom Troubleshooting steps

The display turns on (or enters
Ready mode) when it shouldn’t.

l Checkfor and, if possible,move the display away from the following:

o

Directsunlight

o

Bright lights

o

Forced air ducts

o

Plasma displays

o

Infrared audio systems and other infrared sources

o

Polished floors, glass walls, or other reflective surfaces

l Be awa re that the proximity sensors’ r ange is 16'(5m).

The screen is blank or there’s a problem with the image on the screen

Symptom Troubleshooting steps

The screen is blank. l Make sure any connected computers are on and not in Standby mode.

Make sure the screen is working by tapping the Home button below the

l

screen or pressing the Home button on the r emote control to open the

Home screen.

l Restart the display and any connectedcomputers.

See Tur ning off, turning on, and resetting the display on page43.

l Replace the videocables connecting any computers to the display to determine

if the issue is with the cables.

A computer is connected to the
display, but only a connection
message appears on the screen.

50 smar ttech.com/kb/171538

l Make sure the computer is connected to the currently selected input.

l If the curr ently selected input is a computer, make sure the computer is awake.

CHAPTER 5

TROUBLESHOOTING

Symptom Troubleshooting steps

The image on the screen is
distorted.

OR

There ar e lines, snow or other
visual noise on the screen.

OR

The image if flickeringor flashing.

OR

The image is dim.

Tap the Home button below the screen or press the Home button

l

on the remote control to open the Home screen. If it appear s correctly, the issue
is with the video input.

l Switch to a different input and then back to the first input.

l Make sure any connected computers are on and not in Standby mode.

l Set any connected computers’ resolution and refr esh rate to values that the

display supports.

l Restart the display and any connectedcomputers.

See Tur ning off, turning on, and resetting the display on page43.

l Replace the videocables connecting any computers to the display to determine

if the issue is with the cables.

There ar e bright spots on the
screen.

Tap the Home button below the screen or press the Home button

l

on the remote control to open the Home screen. If it appear s correctly, the issue
is with the video input.

l Take a photograph of the screen and send it to SMART support. If SMART

support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a replacement.

Colors don’t appear correctly. l Be awa re that if two or more displays are mounted side-by-side,there could be

minor differences in colors across the displays. This issue is not unique to
SMART products.

l If the screen is completelylacking one color on the screen or the color pr oblems

occur on the Home screen, see Contacting your r eseller for additional support
on page55.

l If you’re using a VGA video input,use a different cable or connect a different

source to see if the issue is with the cable or input sour ce.

The image is cut off or shifted to the
left or right.

The image doesn’t fill the entire
screen.

A persistent image appears on the
display.

l Adjust any connectedcomputers’ video settings, particularly zoom, crop, and

underscan.

See the computer’s operating system documentation.

l If any connected computers’ desktopsare entirely black, change them to dark

gray or a different color.

l If any connected computers’ desktopsare extended across multiple screens,

duplicate the desktops across the screens or set the display as the only screen.

l Adjust any connectedcomputers’ video settings, particularly overscan.

See the computer’s operating system documentation.

l Make sure the connected computer’s video connector is configured to output a

supported videosignal. See No video display output fr om a laptop.

See I mage persistence or burn in on LCD displays.

51 smarttech.com/kb/171538

CHAPTER 5

TROUBLESHOOTING

There’s no sound or there’s a problem with the
sound

Symptom Troubleshooting steps

There’s no sound.

OR

There is sound, but the volume is
low.

OR

The sound is distorted or muffled.

l If you’re using an external audio system, make sure it is tur ned on.

l Make sure the cables connecting the display to the computer are securely

fastened.

NOTES

o

The display’s stereo 3.5 mm in connector works with the VGA input
only.

o

Connecting an audio cable to the display’s stereo 3.5 mm out connector
disables the internal speakers.

o

If you’re using the display’s S/PDIF out connector to connect a sound
bar or receiver for external speakers, see Connecting an external
audio system on page35.

l If you’re using the display’s stereo 3.5 mm out connector, adjust the volume on

the display and the connected computer and ma ke sure neither are muted.

l If you’re using the display’s S/PDIF out connector, adjust the volume on the

external audio system and make sure the audio system isn’t muted.

l Adjust the display’s audio settings.

See Audio on page61.

l If you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the display’s volume.

OR

If you’re using an external audio system, set the volume for the computer, any
running applications and the display to 80%, and then adjust the external audio
system’s volume.

There is a whine or buzzing sound
coming from the back of the
display.

52 smarttech.com/kb/171538

l Be awa re that these sounds are normal. All displays emit some electrical noise.

Such sounds may be more noticeable with some displays than with others.
However, if you hea r noise from the front of the display, further investigation is
required.

l Connect all devices to the same power outlet or power bar.

CHAPTER 5

TROUBLESHOOTING

Touch isn’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to
touch.

The display responds to touch
intermittently.

OR

When you touch the screen, the
pointer doesn’tappear in the
correct place.

l Make sure SMART Product Drivers 12.14 or later are installedand running on

any connected computers.

l Make sure the USB cable between the display and the computer doesn’t exceed

the supported maximum cable length. See Using recommended cables on
page30.

ll Make sure any connected computers have detected the display’s USB

connection and SMARTProduct Drivers 12.14 or later is installed.

l On Windows computers, open Device Manager and make sure there is no red X

or yellow explanation mar k (!) over the display’s icon.

l On Mac computers, open System Information and make sure there are no error

messages in the display’srow.

l For Ma c computers with macOS Mojave, see How to resolve issues with

installing and using SMARTLearning Suitesoftware on macOS Mojave.

l Restart the display.

See Tur ning off, turning on, and resetting the display on page43.

l Confirm with the installers that the computer is connected to the display with

only a singlecable.

l Make sure SMART Product Drivers and SMARTInk ar e installed and running on

any connected computers.

l Remove infrared sources, such as incandescent or arc lights, desk lamps, and

infrared audio devices, or move the display to another location in the room.

l Remove any USB extenders to help isolate the USB cable.

l Update the firmware.

The pens and erasers aren’t working as expected

Symptom Troubleshooting steps

The display doesn’t respond to
touch or writing with a pen.

The display responds to touch but
not to writing with a pen.

53 smarttech.com/kb/171538

ll Make sure any connected computers have detected the display’s USB

connection and SMARTProduct Drivers 12.14 or later is installed.

l On Windows computers, open Device Manager and make sure there is no red X

or yellow explanation mar k (!) over the display’s icon.

l On Mac computers, open System Information and make sure there are no error

messages in the display’srow.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

l Make sure SMARTProduct Drivers is 12.14 or later.

l Reinstall or update SMART Product Drivers and SMARTInk on any connected

computers.

l Make sure SMARTProduct Drivers is 12.14 or later.

CHAPTER 5

TROUBLESHOOTING

Symptom Troubleshooting steps

When you wr ite on the screen, the
ink appear s in the wrong place.

OR

Writingis intermittent.

OR

Ink disappears as you write.

OR

Ink colors change unexpectedly.

You change the width or color of a
pen’s digital ink, but the width and
color revert to the pen’s defaults
when you next pickup the pen from
its holder on the display.

You’re experiencing other issues
with the pens.

l Restart the display.

See Tur ning off, turning on, and resetting the display on page43.

l Confirm with the installers that the computer is connected to the display with

only a singlecable.

l Make sure SMART Product Drivers and SMARTInk ar e installed and running on

any connected computers.

l Use a known working pen from another display to check if the issue is being

caused by the pen.

l Remove infrared sources, such as incandescent or arc lights, desk lamps, and

infrared audio devices, or move the display to another location in the room.

l Update the firmware.

l Be awa re that a pen’s color and thickness revert to the pen’s default values

when you place the pen back in its holder.

l You can change the pen’s default color and thickness through SMART Product

Drivers (see Changing pen, er aser , and button settings).

l Use only SMART Board 7000R or 7000R Pro series interactive display pens with

the display. Pens from other interactivedisplays aren’t compatible.

l Return the pen to its ma gnetic holder to calibrate it.

l Make sure the pen’s pressure sensitive switch isn’t dam aged or dirty.

l If one pen isn’t working,make sure the pen is paired with the display and is fully

charged.

l If all pens aren’t working,return the pens to their magnetic holders and restart

the display.

You can’t write or draw in Microsoft
Office.

l Make sure Microsoft Office 2013 or later is installed.

l Reinstall or update SMART Product Drivers and SMARTInk.

iQ apps aren’t working as expected

Symptom Troubleshooting steps

iQ apps aren’t working as

See Tr oubleshootingthe iQ experience.

expected.

SMART software on connected computers isn’t working as expected

Symptom Troubleshooting steps

SMARTNotebooksoftware isn’t
working as expected.

See Tr oubleshootingSMARTNotebook.

54 smarttech.com/kb/171538

CHAPTER 5

TROUBLESHOOTING

Symptom Troubleshooting steps

SMART Learning Suite Online isn’t
working as expected.

SMARTTeamWorks software isn’t
working as expected.

SMART Meeting Pro software isn’t
working as expected.

SMARTInk isn’t working as
expected.

SMART Product Drivers isn’t
working as expected.

See Tr oubleshootingcommon issues in SMART Learning Suite Online.

See Tr oubleshootingSMART TeamWorks.

See Basic troubleshootingfor SMART Meeting Pro.

See Tr oubleshootingSMART I nk.

See Tr oubleshootingSMARTProduct Drivers.

The SMART OPS PC module isn’t working as expected

Symptom Troubleshooting steps

The on-screen keyboard isn’t
visible.

l Enable the on-screen keyboard:

a. Select Start > Settings.

The Settings window appears.

b. Tap Ease of Access,and then tap Keyboard.

c. Enable Use the On-Screen Keyboard.

For more information, see Use the On-Screen Keyboard (OSK) to type.

l Enable tablet mode:

Tap the notification icon in the bottom-right corner of the screen and

then select Tablet mode.

For more information, see Turn tablet mode on or off.

Windows 10 or the OPS PC module
are unresponsive.

There is an issue with Bluetooth. See Fix Bluetooth problems in Windows 10: FAQ.

There is an issue with the network
connection.

l Restart the OPS PC module:

a. Press and hold the power button on the OPS PC module.

b. Wait two m inutes.

c. Press the power button to turn on the OPS PC module.

l If restarting the OPSPCmodule doesn’t resolve the issue, contact SMART

support.

See Fix network connection issues in Windows.

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the

knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support.

55 smarttech.com/kb/171538

CHAPTER 5

TROUBLESHOOTING

Your reseller might ask you for the serial number for the

display. The serial number is on a label located on the left

side of the display (pictured).

TIPS

l Scan the QR code on the label to view the SMARTBoard 7000R or 7000R Pro series

interactive display support pages on the SMART website.

l You can also find the serial number in the iQ settings (see Serial Number on page64).

56 smarttech.com/kb/171538

Appendix A

Network settings 57

Personalization 58

Application settings 59

System settings 61

You can access settings using the icon on the Home screen.

NOTES

l Settings can be set at the user level or system wide. If a setting can be selected at the user

level, the setting changes depending on which user is signed in. If the setting can be

selected at the system level, all users have the same setting. See the settings for more

information.

l Some settings aren’t available while you’re signed in to your SMART account. Sign out of

your SMART account on your display to see all settings.

Network settings

Option Values Function Notes User or system

setting

Wi-Fi

[Wi-Finetwork name]

Wi-Fi MACaddress

Wi-Fi IPaddress

[N/A] Shows which wireless network the

display is connected to.

[N/A] Shows information about the

wireless network the display is
connected to.

[N/A] Shows MACaddress for the

network the display is connected to.

[N/A] Shows IPaddress for the network

the display is connected to.

Turn on Wi-Fi to
discover
networks.

[N/A] System

[N/A] System

[N/A] System

System

57 smar ttech.com/kb/171538

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

SMARTiQ Ethernet

StaticIP

Proxy

MAC address

SMARTBoard scaler ethernet

MAC address

IPaddress

Bluetooth

SMARTCloud

SMART Cloud Status

Service Region

[N/A] Shows information about the

[N/A] Shows information about the

[N/A] Shows information about the

[N/A] Shows information about the

[N/A] Shows information about the

[N/A] Shows information about the

[Status] Shows the status of SMART Cloud [N/A] System

[N/A] Shows the service region [N/A] System

[N/A] System

network the display is connected to.

[N/A] System

network the display is connected to.

[N/A] System

network the display is connected to.

[N/A] System
network the display's scaler is
connected to.

[N/A] System
network the display's scaler is
connected to.

[N/A] System
display’s Bluetooth

Personalization

NOTE

If iQ is disabled, Personalization settings are not available.

Option Values Function Notes User or system

setting

Wallpaper

58 smarttech.com/kb/171538

[Wallpapers] Select the wallpaper that

appears in the
background.

l 1920 × 1080

images work best

l The display

supports .png and
.jpg file formats

l See Changing the

display's
wallpaper.

User

APPENDIX A

ADJUSTING IQ SETTINGS

Application settings

NOTE

If iQ is disabled, Application settings are not available.

Option Values Function Notes User or system

setting

Launcher

SMARTNotebook

Player

Browser

Input

Screen Share

SMARTWhiteboard

Whiteboard Storage

Library

Save Whiteboards in

Library

Mobile App

Saving Whiteboards

On

Off

On

Off

On

Off

On

Off

[N/A] [N/A] [N/A] User

On

Off

For 1 week

For 1 Month

Indefinitely

On

Off

Enables or disables SMART
Notebook Player in the Apps
Library

Enables or disables Browser in
the Apps Library

Enables or disables I nput in the
Apps Librar y

Enables or disables Screen
Share in the Apps Library

Enables or disables saving kapp
Whiteboard sessions

Sets how long kapp Whiteboard
sessions a re sa ved

Enables or disables the Capture
function in the SMARTkapp app

[N/A] User

[N/A] User

[N/A] [N/A]

[N/A] User

[N/A] User

[N/A] User

If this option is off, the
QR code is not visible.
The SMARTkapp
app is unable to
connect to the
display and your
mobile device is
unable to save
snapshots of the
display in the a pp.

User

Sharing Whiteboards

59 smarttech.com/kb/171538

On

Off

Enables or disables the I nvite
function on the SMARTkapp
app

If this option is off,
you’re unable to
invite peopleto your
session.

User

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Annotation

Enable annotation

layers

Screen Share

Require Permission

AirPlay

Google Cast

Miracast

Performance Logging

Miracast Connection

Handling

On

Off

On

Off

On

Off

On

Off

On

Off

On

Off

On

Off

Enables or disables annotations
on the Browser and Screen
Share app

Enables or disables automatic
connection from a device
sharing its screen.

Enables or disables the AirPlay
protocol.

Enables or disables the Google
Cast protocol.

Enables or disables the Miracast
protocol.

SMART Support may ask users
to enable Performa nce Logging
to help diagnose issues.

When enabled, the display
disconnects from the network
when a device shares its screen
using Miracast.

[N/A] User

[N/A] System

AirPlay is enabled by

System

default.

Google Cast is

System

enabled by default.

Miracast is enabled

System

by default.

Performance

System
Logging is disabled
by default.

SMARTrecommends

System
enabling this setting
for ar eas with high
network saturation
or busy networks.

Reset Screen Shar e

[N/A] Closes and restarts the Screen

Share app and its discovery
services

IMPORTANT

When this is
enabled, devices
using AirPlay and
GoogleCast can't
connect.

You can restart
Screen Share as a
troubleshootingstep
if a mobile device or
computer can’t find
or connect to the
display.

System

60 smar ttech.com/kb/171538

APPENDIX A

ADJUSTING IQ SETTINGS

System settings

Option Values Function Notes User or system

setting

System

SMARTBoard with iQ

Display

Screen Adjustment

Brightness

Contrast

Power Management

Turn on when people

are nearby

HDMI Output

Default resolution

Audio

On

Off

0–100 Sets the overa ll brightness of the

0–100 Sets the difference in brightness

On

Off

Auto

4K60

1080p60

720p60

640x480p60

Enables or disables the iQ
experience

image

between the lightest and darkest
parts of the image

Sets the display to turn on if the
presence detection sensors
detects users in the room

Sets the HDMI out resolution [N/A] System

[N/A] System

[N/A] System

[N/A] User

This option is off
by default.

System

Speakers

Built-in Speakers

Audio Properties

61 smarttech.com/kb/171538

On

Off

Enables or disables the display’s
internal speakers

When a nalog
speakers are
connected to
the display, the
display’s
internal
speakers are
disabled
automatically.

System

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Balance

Bass

Treble

Date & Time

Automatic Date & Time

Date

0–100 Sets the audio output from the

speakers

Drag the slider
all the way to

System

the left to have
all audio from
the left speaker.
Drag the slider
all the way to
the right to ha ve
all the audio
from the r ight
speaker.

0–100 Sets the bass level [N/A] System

0–100 Sets the treble level [N/A] System

On

Off

Sets the display’s date and time
automatically

Configure the
network to allow

System

Network Time
Protocol(NTP)
requests to
internet time
servers. See

Connecting to a
network.

[N/A] Sets the display’s date Disable

System

Automatic date
& time to set

the date
manually.

Time

24 H our Time

Time Zone

Language

Country

Diagnostics

Factory Reset

62 smarttech.com/kb/171538

[N/A] Sets the display’s time Disable

System

Automatic date
& time to set

the time
manually.

On

Off

Shows the display’s time using the
24-hour clock

[N/A] User

[N/A] Sets the display’s time zone [N/A] System

[Languages] Sets the language for the settings

[N/A] User

menu

[Countries] Sets the display’s country [N/A] System

[N/A] Resets all options to their default

values

Only
administrators

[N/A]

should r eset the
display.

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Save Log File

Impr ove the

Experience

Support ID

Security

LockDown Settings

Install certificates

Clean up

Clean Up Policy

[N/A] Copy diagnostic logs to a USB drive [N/A] [N /A]

On

Off

[Support ID] Shows the support ID a ssociated

[N/A] Lockdown the display’s settings

[N/A] Install certificates to connect to a

Disabled

Manually reset
with the Clean
Up button in the
launcher

1 hour

2 hours

3 hours

1 day

Sends usage statistics and error
reports to SMART

with the display

using a certificate on a USB drive.

network

Sets how often the display cleansup[N/A] User

[N/A] User

[N/A] [N/A]

See Locking

down the
Settings app for

more
information.

[N/A] System

System

Clean Up the

whiteboard

Clean Up the browser

Clean Up other

applications

[N/A] Saves the Whiteboard session to

the Library and erases the
Whiteboard

[N/A] Closes the browser tabs and clears

the history, cache and cookies

[N/A] Closes open applications [N/A] User

[N/A] User

[N/A] User

63 smarttech.com/kb/171538

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Auto Update

Updates Channel

System Updates

Channel

Checkfor Updates Now

Stable Channel

Beta Channel

Stable Channel

Beta Channel

Sets which iQ system software
updates the display receives

Sets which display updates the
display receives

[N/A] Checksfor updates to the system

software

NOTE

The display must be connected
to the internet to check for
system software updates or a
USB drive with the system
software update fileis
connected to the display.

When switching

System
from the Beta
channel to the
Stable channel,
a factory reset
occurs. See
page62 for
more
information
about factory
reset.

For more
information
about the Beta
Channel, see

Switching to the
Beta channel.

[N/A] System

If an update is

[N/A]
available,the
text changes to

Apply update
now.

About

Board Nam e

Help

Send Feedback

Board Details

Build Number

Serial N umber

Firmware Details

Touch controller

version

64 smarttech.com/kb/171538

[N/A] Select a name for your display [N/A] System

[N/A] Shows the SMART support site [N/A] [N/A]

[N/A] Send feature request to SMART [N/A] [ N/A]

[N/A] [N/A] [N/A] [N/A]

[N/A] Shows the iQ system software’s

[N/A] [N/A]

version number

[N/A] Shows the display’s serial number [N/A] [N/A]

[N/A] [N/A] [N/A] [N/A]

[N/A] Shows the display’s touch

[N/A] [N/A]

controller version

APPENDIX A

ADJUSTING IQ SETTINGS

Option Values Function Notes User or system

setting

Scaler version

Legal Information

End User License

Agreement

Open Source Licenses

SMARTIntellectual

Property

[N/A] Shows the display’s scaler version [N/A] [N/A]

[N/A] [N/A] [N/A] [N/A]

[N/A] Shows the SMART end user license

[N/A] [N/A]

agreement

[N/A] Shows the open source licenses [N/A] [N /A]

[N/A] Shows the SMART intellectual

[N/A] [N/A]

property information

65 smarttech.com/kb/171538

Appendix B

Configuring the computer’s serial interface settings 68

Power states 69

Commands and responses 69

Power state commands 71

Input commands 72

Brightness commands 72

Freeze commands 72

Screen shade commands 73

Volume commands 73

Mute commands 73

Firmware version commands 73

Serial number commands 74

Part number commands 74

Asynchronous state reporting commands 74

Factory reset commands 74

Resolving issues with managing the display using RS-232 75

You can connect an RS-232 cable from a computer’s serial output to the display’s RS-232in

connector to remotely select video inputs, turn the display on or off, and get information about the

display’s current settings, such as volume and power state.

67 smar ttech.com/kb/171538

APPENDIX B

MANAGING THE DISPLAY USING RS-232

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically

have ends of the same type.

TIP

SMART also offers SMART RemoteManagement cloud-based device-management software,

which you can use to manage SMARTBoard interactive displays with iQ and devices running

Windows, Chrome™ OS, Android™, and iOS operating systems. For more information, see SMART

RemoteManagement.

Configuring the computer’s serial interface settings

Configure the computer’s serial interface before sending commands to the display.

To configure the computer’s serial interface

1. Turn on the display.

2. Turn on the computer, and then start the serial communications program or terminal emulation

program.

3. Activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the display can now accept

commands from the computer.

NOTE

If no message appears or an error message appears, the serial interface isn’t configured

correctly. Repeat steps 3 and 4.

68 smarttech.com/kb/171538

APPENDIX B

MANAGING THE DISPLAY USING RS-232

Power states

The display has six power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when the following

occurs:

A user presses the Power button on the convenience panel or the

l

remote control.

A user picks up a pen or the eraser.

l

You send the setpowerstate=on command.

l

STANDBY The screen is off, and the display is in a low power state. The display enters

READY or ON state when the following occurs:

The proximity sensors detect people in the room.

l

A user presses the Power button on the convenience panel or the

l

remote control.

You send the setpowerstate=ready or setpowerstate=on command.

l

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the

display.

With the exception of getpowerstate and setpowerstate, commands are available only when

the display is in READY or ON power state.

Commands and responses

To access display information or to adjust display settings using the room control system, type

commands after the command prompt (>) and wait for the response from the display.

CORRECT

>get volume

volume=55

>

If you type a command that the room control system doesn’t recognize, you will receive an invalid

command response.

69 smarttech.com/kb/171538

APPENDIX B

MANAGING THE DISPLAY USING RS-232

In the example below, the user used =-50 instead of -50.

INCORRECT

>set volume=-50

invalid cmd: setvolume=-50

>

NOTES

l Use ASCII formatted commands.

l Commands aren’t case-sensitive and extra spacing is ignored.

l You can use the BACKSPACEkey when typing commands.

l Review each entry carefully before you press ENTER.

l Don’t send another command until you receive the response and the next command

prompt.

To retrieve a setting’s current value

Use a get command.

This example shows how to get the volume:

>get volume

volume=55

>

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65

volume=65

>

70 sm arttech.com/kb/171538

APPENDIX B

MANAGING THE DISPLAY USING RS-232

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5

volume=70

>

This example decreases the volume by 15:

>set volume-15

volume=55

>

Power state commands

Get command Set command Response

get powerstate set powerstate[Value]

Where [Value] is one of the following:

=on

l

=ready

l

=standby

l

NOTE

If the display is in UPDATEON or
UPDATEREADY state, it might not
change power states after receiving
the command.

powerstate=[Value]

Where [Value] is one of the following:

l

l

l

l

on

ready

standby

update

71 smar ttech.com/kb/171538

APPENDIX B

MANAGING THE DISPLAY USING RS-232

Input commands

Get command Set command Response

get input set input[Value]

Where [Value] is one of the following:

=hdmi1

l

=hdmi2

l

=hdmi3

l

=hdmi4

l

=vga1

l

=ops1

l

=usb1

l

input=[Value]

Where [Value] is one of the following:

l

l

l

l

l

l

l

l

Brightness commands

Get command Set command Response

get brightness set brightness[Value]

Where [Value] is one of the following:

+[Value]

l

-[Value]

l

=[5–100]

l

brightness=[Value]

Where [Value] is a number between 5
and 10 0

hdmi1

hdmi2

hdmi3

hdmi4

vga1

ops1

usb1

none

Freeze commands

Get command Set command Response

get videofreeze set videofreeze[Value]

Where [Value] is one of the following:

=on

l

=off

l

72 smar ttech.com/kb/171538

videofreeze=[Value]

Where [Value] is one of the following:

l

l

on

off

APPENDIX B

MANAGING THE DISPLAY USING RS-232

Screen shade commands

Get command Set command Response

get screenshade set screenshade[Value]

Where [Value] is one of the following:

=on

l

=off

l

screenshade=[Value]

Where [Value] is one of the following:

l

l

Volume commands

Get command Set command Response

get volume set volume[Value]

Where [Value] is one of the following:

+[Value]

l

-[Value]

l

=[0–100]

l

volume=[Value]

Where [Value] is a number between 0
and 10 0

Mute commands

on

off

Get command Set command Response

get mute set mute[Value]

Where [Value] is one of the following:

=on

l

=off

l

mute=[Value]

Where [Value] is one of the following:

l

l

Firmware version commands

Get command Response

get fwversion fwversion=[Value]

Where [Value] is the firmwar e version.

on

off

73 smarttech.com/kb/171538

APPENDIX B

MANAGING THE DISPLAY USING RS-232

Serial number commands

Get command Response

get serialnum serialnum=[Value]

Where [Value] is the serial number.

Part number commands

Get command Response

get partnum partnum=[Value]

Where [Value] is the part number, including the revision.

Asynchronous state reporting commands

Get command Set command Response

get statereporting set statereporting[Value]

Where [Value] is one of the following:

=on

l

=off

l

statereporting=[Value]

Where [Value] is one of the following:

on

l

off

l

Factory reset commands

Set command Response

set factoryreset=[Value]

Where [Value] is the serial number.

factoryreset=[Value]

Where [Value] is the serial number.

74 smarttech.com/kb/171538

APPENDIX B

MANAGING THE DISPLAY USING RS-232

Resolving issues with managing the display using
RS-232

The following table presents common issues with managing the display using RS-232 and explains

how to resolve them:

Symptom Troubleshooting steps

Mana ging the display using RS-232
isn’tworking as expected.

You’re experiencing other issues
with m anaging the display using
RS-232,or the previous steps don’t
resolve the issue.

l Make sure all the cable connections are secure.

l Restart the display and the remote management system.

See Tur ning off, turning on, and resetting the display on page43.

l Configure the serial interface settings.

See Configuring the computer’s serial interface settings on page68.

See Chapter 5: Troubleshooting on page49.

75 smar ttech.com/kb/171538

Appendix C

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment and batteries contain substances that can be harmful to

the environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular waste.

Batteries

The product contains a CR1220 coin cell battery. The remote contains two AAA batteries. Recycle

or dispose of batteries properly.

Perchlorate material

The coin cell battery contains perchlorate material. Special handling may apply. See

dtsc.ca.gov/hazardouswaste/perchlorate.

More information

See smarttech.com/compliance for more information.

77 sm arttech.com/kb/171538

SMARTTECHNOLOGIES

smar ttech.com/support

smar ttech.com/contactsupport

smar ttech.com/kb/171538