Smart Technologies 480i5 User Manual

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SMARTBoard® 480i5

Interactive whiteboard system

Configuration and user’s guide

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FCC warning

This equipment has been tested and foundto comply with the l imits for a Class A digital device, pursuant to Part 15of the FCC Rules. These limits are designedto provide reasonable protection against harm ful i nter ference when the equipment is operated i n a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed andused in accordance with the m anufactur er’s instr uctions, may cause harmful interference to radio communications. Operation of this equipm ent in ar esidential area is li kely to cause harmful interferencei n w hich case the user will ber equir ed to corr ect the interference at his own expense.

Trademark notice

SMARTBoard, DViT , smar ttech, the SMART logo andall SMART taglines are trademarks or register ed tradem arks of SMARTTechnologiesULC i n the U .S. and/or other countries. TexasInstruments, Bril liantColor, DLP and DLPLink are tradem arks of TexasInstrum ents. Microsoft, Windows and InternetExplorer are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. All other thir d-party product and company names m ay be trademarks of their respective owners.

© 2012 SMARTTechnologiesULC. All rights reser ved. No part of this publication may ber eproduced, transmi tted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual i s subject to changew ithout notice and does not r epresent a commitment on the part of SMART.

Oneor more of the following patents: US6320597; US6326954; U S6540366; US6741267; US6803906; US6954197; US7151533; US7184030; US7236162; U S7342574; US7379622; U S7532206; US7619617; US7629987; US7692625; US7751671; US7757001; USD612396; USD616462; USD617332; and USD636784.Other patents pending.

01/2012

Important information

Before you install and use your SMARTBoard®480i5 interactive whiteboard system, read and

understand the safety warnings and precautions in this user’s guide and the included warnings

document. These safety warnings and precautions describe the safe and correct operation of your

interactive whiteboard system and its accessories, helping you to prevent injuries and equipment

damage. Ensure that your interactive whiteboard system is always being used correctly.

In this document, “interactive whiteboard system” refers to the following:

l SMARTBoard 480 interactive whiteboard

l SMARTUF75 projector

l Accessories and optional equipment

The projector included with your system is designed to work only with certain SMARTBoard

interactive whiteboard models. Contact your authorized SMART reseller (smarttech.com/where) for

more information.

Safety warnings, cautions and important information

Installation

W  W A RN I N G

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and damage to the product.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

I M P O R T A N T I N F O R M A T I O N

l Two people are required to mount your SMART product because it may be too heavy for one

person to safely maneuver.

When you lift your interactive whiteboard, you and your assistant should stand on either side

of the screen, supporting its weight at the bottom while balancing the top with your other

hands.

l When mounting the projector boom on a framed or hollow wall, attach both the mounting

bracket and the safety tether to a stud to safely support the projector’s weight. If you use only

drywall anchors, the drywall can fail, resulting in possible personal injury, and damage to the

product which may not be covered by your warranty.

l Do not leave cables on the floor where they can be a tripping hazard. If you must run a cable

over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable

management strip of a contrasting color. Handle cables carefully and avoid excessive

bending.

C  C A U T I ON

l Do not operate this unit immediately after moving it from a cold location to a warm location.

When the unit is exposed to such a change in temperature, moisture can condense on the

lens and crucial internal parts. Allow the system to stabilize to room temperature before

operation to prevent possible damage to the unit.

l Do not place the unit in hot locations, such as near heating equipment. Doing so could cause

a malfunction and shorten the life of the projector.

l Avoid setting up and using the SMART product in an area with excessive levels of dust,

humidity and smoke.

l Do not place your SMART product in direct sunlight or near any appliance that generates a

strong magnetic field.

l If you need to lean the interactive whiteboard against a wall before you mount it, make sure it

remains in an upright position.

Do not rest the interactive whiteboard on its side or on the top of the frame.

I M P O R T A N T I N F O R M A T I O N

l You must connect the USB cable that came with your SMARTBoard interactive whiteboard

to a computer that has a USB compliant interface and that bears the USB logo. In addition,

the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark

and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid

damage to the SMARTBoard interactive whiteboard.

I  I MP OR T A NT

l Use the SMARTBoard 480i5 interactive whiteboard system installation guide

(smarttech.com/kb/156695) to install your interactive whiteboard and projector.

l Make sure an electrical socket is near your SMART product and remains easily accessible

during use.

l Using your SMART product near a TV or radio could cause interference to the images or

sound. If this happens, move the TV or radio away from the projector.

Operation

W  W A RN I N G

l Do not climb (or allow children to climb) on a wall- or stand-mounted SMARTBoard

interactive whiteboard.

Do not climb on, hang from or suspend objects from the projector boom.

Climbing on the interactive whiteboard or projector boom could result in personal

injury or product damage.

l Viewing 3D content from a projector may cause epileptic seizures or strokes. If you or any

member of your family has a history of light-sensitive seizures, consult a doctor before

viewing 3D content.

l Viewing 3D content while you are consuming alcohol, experiencing sleep deprivation or in

poor physical condition may be unsafe.

l Pregnant women and elderly individuals should avoid viewing 3D content.

l Viewing 3D content may cause sickness, including nausea, dizziness, headache, eyestrain,

blurred vision or numbness. If you experience any of these symptoms, stop viewing 3D

content immediately. If these symptoms persist, consult a doctor.

iii

I M P O R T A N T I N F O R M A T I O N

l Parents and teachers should monitor children and students for adverse effects resulting from

viewing 3D content since children and teenagers may be more susceptible than adults to

related health risks.

l To avoid adverse effects resulting from viewing 3D content with your interactive whiteboard

system, observe the following precautions:

Do not use 3D glasses for viewing any material other than 3D content.

Maintain a minimum distance of 2 m (7') from your interactive whiteboard system’s

screen. Viewing 3D content from too close a distance may result in eyestrain.

Avoid viewing 3D content for a prolonged period of time. Take a break of 15 minutes or

longer after every hour of viewing.

Face the screen squarely when viewing 3D content. Viewing 3D content from an angle

may cause fatigue or eyestrain.

C  C A U T I ON

l Do not block the projector’s ventilation slots and openings.

l Avoid putting the projector into Standby mode during the lamp ignition phase because this

can lead to premature lamp failure. Keep the projector lamp on for a minimum of 45 minutes

before putting it into Standby mode to preserve the lamp life.

l In a high altitude location over 1800 m (6000'), where the air is thin and cooling efficiency is

reduced, use the projector with the fan mode set to High.

l Cycling power to the projector repeatedly can lock or damage your SMART product. After

you put the product into Standby mode, wait at least 45 minutes for cooling before starting

the product again.

I  I MP OR T A NT

l If you have peripheral devices that do not use a 4-pin mini-DIN S-video connector, an RCA

Composite video jack or an HDMI video connector, or if your device has an audio connection

that does not use RCA jacks, you may need to purchase third-party adapters.

l Keep your remote control in a safe place because there is no other way to access menu

options.

l Disconnect the product from its power source when it’s not used for a long period.

I M P O R T A N T I N F O R M A T I O N

Cleaning

C  C A U T I ON

Before you clean the projector, press the Power button twice on the remote control to put the system in Standby mode, and then allow the lamp to cool for at least 30 minutes.

l Do not spray cleaners, solvents or compressed air near any part of the projector because

they can damage or stain the unit. Spraying the system could spread a chemical mist on

some of the projector’s components and lamp, resulting in damage and poor image quality.

l Do not allow liquids or commercial solvents of any kind to flow into the projector.

I  I MP OR T A NT

l Put your SMART product into Standby mode before cleaning it.

l Follow these guidelines to clean the projector:

Wipe the exterior of the projector with a lint-free cloth.

If necessary, use a soft cloth moistened with a mild detergent to clean the projector

housing.

Do not use abrasive cleaners, waxes or solvents.

Avoid touching the lens. If it is necessary to clean the lens:

Use liquids or commercial solvents (such as glass cleaners) to clean the lens,

but do not spray them directly on the system.

Use protective gloves and dip a lint-free cloth (such as Purestat PW2004) in an

anti-static solvent (such as Hyperclean EE-6310).

Gently wipe the lens from the center to the edge. Do not apply any pressure to

the lens.

Service

C  C A U T I ON

l Do not adjust any settings in the service menu other than those listed in the following

procedures. Changing other settings might damage or affect the operation of your projector

and may invalidate your warranty.

I M P O R T A N T I N F O R M A T I O N

l When transporting your SMART product, repack it with as much of the original packaging as

possible. This packaging was designed with optimal shock and vibration protection.

l If your SMART product requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

Environmental requirements

Before you install your SMARTBoard480 interactive whiteboard system, review the following

environmental requirements.

Environmental requirement

Operating temperature

Storage temperature

Humidity

Water and fluid resistance

Dust

Electrostatic discharge (ESD)

Cables

Conducted and radiated emissions

Parameter

5°C to 35°C (41°F to 95°F) from 0 m to 1800 m (0' to 6000')

5°C to 30°C (41°F to 86°F) from 1800 m to 3000 m (6000' to 9800')

-20°C to 40°C (-4°F to 104°F)

30% to 80% relative humidity, non-condensing

Intended for indoor use only. Doesn’t meet any salt-spray or water

ingress requirements.

Don’t pour or spray liquids directly onto your interactive whiteboard,

the projector or any of its sub-components.

Intended for use in office and classroom environments. Not for

industrial use where heavy dust and pollutants can cause malfunctions or impaired operation. Periodic cleaning is required in areas with heavier dust. See Cleaning the projector on page 27 for information on cleaning the projector.

Designed for pollution degree 1 (P1) as per EN61558-1, which is

defined as “No pollution or only dry non-conductive pollution”.

EN61000-4-2 severity level 4 for direct and indirect ESD

No malfunction or damage up to 8kV (both polarities) with a 330

ohm, 150 pF probe (air discharge)

Unmated connectors meet no malfunction or damage up to 4kV

(both polarities) for direct (contact) discharge

All SMARTBoard 480i5 interactive whiteboard system cables

should be shielded to prevent potential accidents and degraded video and audio quality.

EN55022/CISPR 22, Class A

Important information i

Safety warnings, cautions and important information i Environmental requirements vi

Chapter 1: About your interactive whiteboard system 1

SMARTBoard 480i5 interactive whiteboard system features 2 Included accessories 3 Optional accessories 4

Chapter 2: Installing your interactive whiteboard system 5

Choosing a location 5 Choosing a height 6 Securing the projector to the boom 6 Routing the cables 6 Installing SMART software 7

Chapter 3: Using your interactive whiteboard system 9

Using your projector 9 Using your interactive whiteboard 22

Chapter 4: Integrating other devices 23

Video format compatibility 23 Connecting peripheral sources and outputs 26

Chapter 5: Maintaining your interactive whiteboard system 27

Maintaining your interactive whiteboard 27 Cleaning the projector 27 Focusing and adjusting the projector image 28 Replacing the projector lamp 29

Chapter 6: Troubleshooting your interactive whiteboard system 35

Before you start 36 Determining you interactive whiteboard system’s status 37 Resolving interactive whiteboard issues 38 Resolving projector issues 38 Accessing the service menu 45 Transporting your interactive whiteboard system 46

Appendix A: Remotely managing your system through a network interface 47

Web page management 47

vii

C O N T E N T S

Simple Network Management Protocol (SNMP) 55

Appendix B: Remotely managing your system through an RS-232 serial interface 57

Connecting your room control system to the SMARTUF75 projector 58 Projector programming commands 60

Appendix C: Remote control code definitions 71

Appendix D: Hardware environmental compliance 73

Waste Electrical and Electronic Equipment regulations (WEEE directive) 73 Restriction of Certain Hazardous Substances (RoHS directive) 73 Batteries 73 Packaging 74 China’s Electronic Information Products regulations 74

Index 75

viii

Chapter 1

whiteboard system

SMARTBoard 480i5 interactive whiteboard system features 2

SMARTBoard 480 interactive whiteboard 2 SMARTUF75 projector 3

Included accessories 3

Pen 3 Remote control 4

Optional accessories 4

Your SMARTBoard 480i5 interactive whiteboard system combines the following components:

l SMARTBoard 480 interactive whiteboard

l Wall-mounted, short-throw SMARTUF75 projector

l Accessories and optional equipment

This chapter describes the features of your interactive whiteboard and provides information about

product parts and accessories.

C H A P T E R 1

About your interactive whiteboard system

SMARTBoard 480i5 interactive whiteboard system features

Your SMARTBoard 480i5 interactive whiteboard

system consists of the SMARTBoard 480 interactive

whiteboard and the SMARTUF75 projector system.

When the SMARTUF75 projector displays an image

from your computer on the touch-sensitive interactive

whiteboard, you can do everything that you can do at

your computer—open and close applications, scroll

through files, hold meetings with others, create new

documents or edit existing ones, visit websites, play

video clips and more—by touching the surface with

your finger or the included pen.

This projector also supports video and audio

connections from a variety of devices, including

DVD/Blu-ray™ players, VCRs, document cameras

and digital cameras, and can project media from these

sources onto the interactive screen.

When you use SMART software with your

SMARTBoard 480i5 interactive whiteboard system, you can write or draw over the projected

computer image in digital ink, and then save these notes to a .notebook file or directly into any Ink

Aware application.

SMARTBoard 480 interactive whiteboard

Your SMARTBoard 480 interactive whiteboard is durable and

reliable. It features a rugged, hardened interactive surface, a

damage-resistant pen and SMART’s proprietary DViT®

(DigitalVisionTouch) technology.

Other features of your interactive whiteboard include the

following:

l A pen tray that holds up to two pens

l A durable hard-coated surface optimized for projection

and easy to clean

C H A P T E R 1

About your interactive whiteboard system

SMARTUF75 projector

The SMARTUF75 projector system includes a short-throw projector for

use with SMARTBoard interactive whiteboards and a sturdy support

system suitable for many different environments.

Other features of your projector system include:

l A wall-mounted, high-offset projector engine that uses DLP® technology by

TexasInstruments™, providing BrilliantColor™ performance and Gamma 2.2 correction with

SMART Presentation, Bright Room, Dark Room, sRGB and User modes

l PAL, PAL-N, PAL-M, SECAM, NTSC, and NTSC 4.43 video system compatibility

l HDMI, Composite, S-video, and VESA® RGB video inputs with additional interface support for

Component YPbPr and Component YCbCr inputs with the proper adapters (not included)

l WXGA, QVGA, VGA, SVGA, XGA, SXGA, SXGA+ and UXGA video format compatibility

l Native 1024 × 768 resolution (SMARTUF75 projector)

l Remote management via a serial RS-232 interface, web page or SNMP

l An alert broadcast feature that enables administrators to send notification messages to

network-connected projector systems for immediate on-screen display

l DLPLink™ technology that ensures compatibility with the emerging 3D content ecosystem

l Protected cable routing through a cable cover that limits tampering and clutter

l A secure mounting and installation system that includes the following:

An optional projector padlock ring to prevent removal of the projector from the boom

Mounting hardware for solid masonry or framed wall installations, as well as a safety

tether

Templates and instructions for positioning the system safely

Included accessories

The following accessories are included with your interactive whiteboard system.

Pen

One pen is included with your interactive whiteboard.

C H A P T E R 1

About your interactive whiteboard system

Remote control

The remote control enables you to control the system and set up your projector. Use the remote control to access menu options, system information and input selection options.

Optional accessories

You can add a variety of accessories to your interactive whiteboard to best meet your specific needs.

Purchase these items from your authorized SMART reseller when you order your interactive

whiteboard system or later.

For more information on accessories, go to smarttech.com/accessories.

Chapter 2

whiteboard system

Choosing a location 5 Choosing a height 6 Securing the projector to the boom 6 Routing the cables 6 Installing SMART software 7

Consult the SMARTBoard 480i5 interactive whiteboard system installation document included with

your product for instructions on how to install your product.

I  I MP OR T A NT

Use the SMARTBoard 480i5 interactive whiteboard system installation guide

(smarttech.com/kb/156695) to install your interactive whiteboard and projector.

This chapter provides additional considerations and details for installing your interactive whiteboard

system.

Choosing a location

Choose a location for your interactive whiteboard system that’s far from bright light sources, such as

windows and strong overhead lighting. Bright light sources can cause distracting shadows on your

interactive whiteboard and can reduce the contrast of the projected image.

Select a wall with a flat, regular surface and sufficient clearance to accommodate your interactive

whiteboard system. Install the projector and your interactive whiteboard on the same flat surface. For

best presentation alignment, mount your interactive whiteboard system in a location that’s central to

your audience’s viewing direction.

For mobile or adjustable installation options, contact your authorized SMART reseller.

C H A P T E R 2

Installing your interactive whiteboard system

Choosing a height

SMART includes a mounting template with each interactive whiteboard system. If you lose this

template, contact your authorized SMART reseller. Using this template ensures that you can do the

following:

l Mount the projector at a safe height for head space clearance, while maintaining enough space

for airflow and installation access above the unit.

l Position the projector at the correct height above your interactive whiteboard to align the

projected image with the touch screen.

Dimensions on the template recommend a distance from the floor suitable for adults of average

height. You should consider the general height of your user community when you choose a position

for your interactive whiteboard.

Securing the projector to the boom

To learn how to secure the SMARTUF75 projector to the boom, see the included SMARTBoard

480i5 interactive whiteboard system installation guide (smarttech.com/kb/156695).

Routing the cables

When connecting cables from a SMARTUF75 projector to your computer, make sure that all cables

pass along the top of the interactive whiteboard wall-mounting bracket and then down the side of the

interactive whiteboard.

I  I MP OR T A NT

If the cables overlap each other behind the interactive whiteboard, they could interfere with the way

the interactive whiteboard rests against the wall. Before you mount the interactive whiteboard, it is

recommended that you use cable-management straps to appropriately position the cables on the

wall.

C H A P T E R 2

Installing your interactive whiteboard system

I  I MP OR T A NT

Do not connect the power cable to a power outlet until you have connected all the cables to the

projector.

Installing SMART software

You must install SMARTsoftware on the computer connected to your interactive whiteboard system

to access all of its features.

Download SMARTsoftware from smarttech.com/software. These pages list the minimum hardware

requirements for each software version. If SMART software is already installed on your computer,

take this opportunity to upgrade your software to ensure compatibility.

C  C A U T I ON

Install the version of SMARTProductDrivers that shipped with your interactive whiteboard

system, or download a newer version if available. If you use an older version of the software, your

interactive whiteboard system might not function.

Chapter 3

whiteboard system

Using your projector 9

Using your remote control 9

Replacing the remote control battery 9 Using the remote control buttons 11

Adjusting projector settings 12 Focusing the image 19 Adjusting the image 20 Projector connection diagram 20

Using your interactive whiteboard 22

This chapter describes the basic operation of your interactive whiteboard system and explains how to

set up your remote control, retrieve system information, access the projector’s image adjustment

options and integrate your interactive whiteboard system with peripheral devices.

Using your projector

This section explains how to use your projector and its included remote control.

Using your remote control

The projector remote control enables you to access on-screen projector menus and change projector

settings.

Replacing the remote control battery

Follow this procedure to replace the remote control battery.

W  W A RN I N G

l Reduce the risk associated with a leaking battery in the projector’s remote control by

following these practices:

C H A P T E R 3

Using your interactive whiteboard system

Use only the specified type of coin-cell battery.

Orient the battery’s positive (+) and negative (–) terminals according to the markings

on the remote control.

Remove the battery when the remote control is unused for an extended period.

Do not heat, disassemble, short or recharge the battery, or expose it to fire or high

temperatures.

Avoid eye and skin contact with the battery if it has a leak.

l Dispose of the exhausted battery and product components in accordance with applicable

regulations.

g To replace the remote control battery

1. Hold down the side release on the leftside of the battery holder and pull the battery holder

completely out of the remote control.

2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell battery.

I  I MP OR T A NT

Align the positive (+) and negative (–) signs on the battery terminals with the correct signs on

the battery holder.

3. Insert the battery holder into the remote control.

C H A P T E R 3

Using your interactive whiteboard system

Using the remote control buttons

The projector remote control enables you to access on-screen menus and change projector settings.

Use the Power button on the remote control to put the projector into Standby mode or to turn it on. You can also use the Input button on the remote control to switch sources on the projector.

Number Function Description

1 Input Select a video and audio input source.

2 Menu Show or hide the projector menus.

3 (Left), (Right),

Change the menu selections and adjustments.

(Up) and (Down) arrows

4 Hide Freeze, hide or display the image:

Press once to freeze the image.

For example, you can display a question on the screen while you check your e-mail.

Press again to hide the image, that is, to

display a black screen.

Press again to return to the live image.

5 Mode Select a display mode.

6 Mute Mute audio amplification.

(Power)

Turn on the projector or put it into Standby mode.

8 (Enter) Accept the selected mode or option.

9 (Volume Up) Increase audio amplification volume.

10 (Volume Down) Decrease audio amplification volume.

C H A P T E R 3

Using your interactive whiteboard system

N  N OT E

The Mute, Volume Up and Volume Down buttons work only if there is an audio source and

speaker system connected to the projector for the currently selected input source.

Adjusting projector settings

The remote control’s Menu button enables you to access the on-screen display to adjust the projector

settings.

I  I MP OR T A NT

Keep your remote control in a safe place because there is no other way to access menu options.

Setting Use Notes

Image Adjustment menu

Display Mode Indicates the projector’s display output

(SMARTPresentation, BrightRoom, DarkRoom, sRGB and User).

Brightness Adjusts projector brightness from 0 to

100.

Contrast Adjusts the difference between the

lightest and darkest parts of the image from 0 to 100.

Frequency Adjusts the display data frequency of

the projected image from -5 to 5 to match the frequency of your computer’s graphics card.

Tracking Synchronizes your projector’s display

timing with your computer’s graphics card from 0 to 63.

H-position Moves the horizontal position of the

source video left or right from 0 to 100 (relative to the projected image).

The default is SMARTPresentation.

The default is 50.

The default is 0.

This setting applies to VGA inputs only.

Don’t adjust this setting unless you’re advised to by SMARTSupport.

Apply this setting only after you make all boom adjustments.

This setting applies to VGA inputs only and is useful in situations where the source video is cut off.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

V-position Moves the vertical position of the

source video up or down from -5 to 5 (relative to the projected image).

Don’t adjust this setting unless you’re advised to by SMARTSupport.

Apply this setting only after you make all boom adjustments.

This setting applies to VGA inputs only and is useful in situations where the source video is cut off.

Saturation Adjusts the projected image’s color

saturation from 0 to 100.

Sharpness Adjusts the projected image’s

sharpness from 0 to 31.

Tint Adjusts the image color balance of red

and green from 0 to 100.

White Peaking Adjusts the image color brightness

from 0 to 10 while providing more vibrant white shades.

This setting applies to S-video and Composite video inputs only.

A value closer to 0 creates a natural image and a value closer to 10 enhances brightness.

Degamma Adjusts the color performance of the

display from 0 to 3.

Color Adjusts the Red, Green, Blue, Cyan,

Magenta and Yellow colors on the projector from 0 to 100 to provide

Each color has a default value of 100.

Adjustments to the color settings register under the User mode.

custom color and luminance output.

Audio menu

Volume Adjusts the projector’s volume

The default is 0.

amplification from -20 to 20.

Mute Mutes the projector’s audio output. The default is off.

If you mute the projector’s audio output and then increase or decrease the volume, the volume is restored automatically. You can prevent this from happening by disabling the volume control.

Disable Volume Control

Disables the projector’s volume control.

Closed Captioning Turns closed captioning on or off for

video sources that support closed captioning.

Closed Captioning Language

Sets the closed captioning language to CC1 or CC2.

Typically, CC1 displays U.S. English subtitles, while CC2 displays other regional languages, such as French or Spanish, depending on television channel or media setup.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Projector Functions menu

3D On/Off Turns the DLPLink technology 3D

The default is off.

feature on or off.

3D Format Displays the current 3D format

(Interleaved or Under-over).

Interleaved breaks down the image frame for each eye, alternately displaying a line of visual information from each frame.

Under-over concurrently displays horizontally stretched image frames for each eye, one above the other.

3D Invert Left-Right

Selects the 3D Invert setting (L-R or

R-L).

L-R displays visual data for the left eye

first.

R-L displays visual data for the right eye first.

Auto Signal Detect Enables or disables signal searching of

input connectors.

The default is off.

Select On to have the projector continuously switch inputs until it finds an active video source.

Select Off to maintain signal detection in one input.

Lamp Reminder Turns the lamp replacement reminder

on or off.

This reminder appears 100 hours before the recommended lamp replacement.

Lamp Mode Adjusts lamp brightness to Standard

or Economy.

Standard displays a high-quality, bright image.

Economy increases the lamp life by decreasing the brightness of the image.

Auto Power Off (minutes)

Sets the length of the auto power-off countdown timer between 1 and 240 minutes.

The default is 120 minutes.

The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode.

Select 0 to turn off the timer.

Zoom Adjusts the zoom to the center of the

image in or out from 0 to 30.

The default is 0.

Zooming in cuts off the outer edges of the source video.

Projector ID Sets the projector’s unique ID number

(from 0 to 99) within your organization’s network.

You can refer to this number when using the network remote management feature (see Remotely managing your system through a network interface on page 47).

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Aspect Ratio Adjusts the image output to

FillScreen, MatchInput or 16:9.

The default is FillScreen.

FillScreen produces an image that fills the entire screen by stretching and scaling the source video to match the projector’s native resolution and aspect ratio.

MatchInput displays the source video in its native resolution and aspect ratio. As a result, unused space could appear along the top and bottom edges of the screen (letterbox format) or along the left and right edges of the screen (pillarbox format).

16:9 displays the source video in 16:9 aspect ratio. As a result, unused space appears along the top and bottom edges of the screen. This is recommended for use with HDTV and DVD/Blu-ray discs enhanced for wide-screen televisions.

See Video format compatibility on page 23 for descriptions of each mode.

Startup Screen Selects the type of startup screen

(SMART, Capture User Startup Screen or Preview Startup Screen).

This screen displays when the projector lamp is starting and a video source signal isn’t displayed.

SMART displays the default SMART logo on a blue background.

Capture User Startup Screen closes the on-screen display menu and captures the entire projected image. The captured image is displayed the next time the on-screen display opens. (The capture can take up to one minute, depending on the complexity of the background graphic.)

Preview Startup Screen enables you to preview the default or captured startup screen.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Set to Default? Resets projector settings to their

default values.

If you select Yes, all projector settings reset to their defaults, reversing any menu changes you made. This action is irreversible.

Don’t adjust this setting unless you want to reset all of the applied settings, or unless you’re advised to by a SMARTSupport specialist.

USB1 Source N/A This setting is applicable only to

SMARTBoard interactive whiteboard systems with Extended Control Panels (ECPs).

USB2 Source N/A This setting is applicable only to

SMARTBoard interactive whiteboard systems with ECPs.

Network menu

Network and VGA Out

Status Displays the current network status

Activates the projector’s VGAOut and RJ45 connector and network features.

The default is off.

(Connected, Disconnected or Off).

DHCP Displays the status of the network’s

Dynamic Host Configuration Protocol (DHCP) as On or Off.

The default is on.

On enables a DHCP server on the network to automatically assign an IP address to the projector.

Off enables an administrator to assign an IP address manually.

Password Reminder

E-mails the network password to the predefined e-mail recipient.

See Web page management on page 47 to set up a destination e-mail address.

IP Address Displays the projector’s current IP

address in values between 0.0.0.0 and

255.255.255.255.

To change the projector’s IP address, use the RS-232 connector (see Network controls on page 66) or use a DHCP server to assign a dynamic IP address, and then set a static IP address using the network remote management feature (see Remotely

managing your system through a network interface on page 47).

Subnet Mask Displays the projector’s subnet mask

number in values between 0.0.0.0 and

255.255.255.255.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Gateway Displays the projector’s default

network gateway in values between

0.0.0.0 and 255.255.255.255.

DNS Displays the projector’s primary

domain name number in values between 0.0.0.0 and 255.255.255.255.

MAC Address Displays the projector’s MAC address

in xx-xx-xx-xx-xx-xx format.

Group Name Displays the projector’s workgroup

name as set by an administrator (maximum 12 characters).

You can set the projector’s workgroup name using the remote management features (see Remotely managing your system through a network interface on page 47 and Remotely managing your

system through an RS-232 serial interface on page 57).

Projector Name Displays the projector’s name as set

by an administrator (maximum 12 characters).

You can set the projector’s name using the remote management features (see

Remotely managing your system through a network interface on page 47 and Remotely managing your system through an RS-232 serial interface on

page 57).

Location Displays the projector’s location as set

by an administrator (maximum 16 characters).

You can set the projector’s location using the remote management features (see Remotely managing your system through a network interface on page 47 and Remotely managing your system through an RS-232 serial interface on page 57).

Contact Displays the contact name or number

for projector support as set by an administrator (maximum 16 characters).

You can set the contact name or number using the remote management features (see Remotely managing your system through a network interface on page 47 and Remotely managing your

system through an RS-232 serial interface on page 57).

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Language menu

Language Selects language preference. Projector menu support is available in

English (default), Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish and Swedish.

Information menu

Lamp Hours Displays the current number of lamp

usage hours from 0 to 4000 hours from when it was last reset.

Always reset the lamp hours after you replace a lamp, because lamp service reminders are based on the current hours of use. See Resetting the lamp hours on page 33 for details on the lamp hours reset procedure.

Input Displays the currently displayed video

input source (VGA-1, VGA-2,

Composite, S-Video, HDMI or None).

Resolution Displays the projector’s most recently

detected video source signal resolution and refresh rate.

If there is no current video input source signal, this setting displays the last known source signal image resolution and refresh rate.

Firmware Version Displays the projector’s digital display

processor (DDP) firmware version in x.x.x.x format.

MPU Version Displays the projector microprocessor

unit (MPU)firmware version in x.x.x.x format.

Network Version Displays the projector’s network

communications processor firmware version in x.x.x.x format.

If you haven’t enabled the Network and VGA Out setting, this setting is unable to display the projector’s network communications processor firmware version and displays 0.0.0.0 instead.

Model Number Displays the projector’s model number.

Serial Number Displays the projector’s serial number.

C H A P T E R 3

Using your interactive whiteboard system

Focusing the image

Use the focus lever located on the projector lens to focus the projected image.

g To focus the image

Move the focus lever up or down until the image is in focus.

C H A P T E R 3

Using your interactive whiteboard system

Adjusting the image

Refer to these notes when adjusting the projected image as described in the included SMARTBoard

480i5 interactive whiteboard system installation guide (smarttech.com/kb/156695).

l While adjusting the projected image size, shape and location, use the projector’s default

background so that you can see the full projected image clearly. Don’t use other images, which

might be cropped or scaled by the projector and could result in a misleading projected image

size, shape and location.

l Use the mechanical adjustments described in the installation document to make all physical

image adjustments. Don’t use the projector’s on-screen menu options during the projector

alignment process.

l Be aware that as you tilt the projector up or lower its mounting boom to raise the image, the

entire projected image increases or decreases in size, especially at the bottom of the projected

image.

l When adjusting keystone (tilt), ensure that the top and bottom edges of the image are

horizontal before you position the left and right edges of the image relative to your interactive

whiteboard.

l When you move the projector forward or backward on the boom to make the image larger or

smaller, you might need to tilt or turn the projector slightly to keep the image square. Loosen the

lever slightly to aid in this adjustment.

l To fine-tune the image, you might need to repeat all steps described in the installation

document in smaller increments.

l Make sure that the projected image doesn’t project onto the inside edge of the interactive

whiteboard frame. A 3 mm (1/8") gap between the outer edge of the projected image, and the

inner edge of the interactive whiteboard frame will provide optimal system performance.

Projector connection diagram

You can connect a variety of peripheral devices to your projector, including DVD/Blu-ray players,

VCRs, document cameras, digital cameras and high-definition sources, as well as peripheral device

outputs, such as a secondary projector or a flat-panel display and powered speakers.

N  N OT E

You might need to purchase third-party adapters to connect certain peripheral devices.

C H A P T E R 3

Using your interactive whiteboard system

No. Connector Connect to:

1 Power Mains power supply

2 3.5 mm phone jack audio input (×2) Audio sources associated with primary and

secondary computers

3 3.5 mm phone jack audio output Speakers (not included)

4 USB B Computer (for service access only)

5 DB9 RS-232F Room control system or other terminal

device (not included)

6 4-pin power mini-DIN 5V/2A output [Not used]

7 7-pin mini-DIN [Not used]

8 RJ45 Network (for web page management and

SNMP access)

9 DB15F RGB video output (VGA Out) Secondary display (not included)

10 DB15F RGB video input (VGA 1) Primary computer (not included)

11 DB15F RGB video input (VGA 2) [Not used]

12 RCA Composite video input

Video source (not included)

(and left and right RCA audio input)

13 4-pin mini-DIN S-video input

Video source (not included)

(and left and right RCA audio input)

14 HDMI input High-definition video source (not included)

C H A P T E R 3

Using your interactive whiteboard system

N  N OT ES

l To connect your interactive whiteboard, see the SMARTBoard 480i5 interactive whiteboard

system installation guide (smarttech.com/kb/156695).

l To connect accessories to your interactive whiteboard, refer to the documents included with

the accessories and consult the SMARTSupport website (smarttech.com/support) for

additional information.

Using your interactive whiteboard

Refer to the SMARTBoard 480 interactive whiteboard user’s guide (smarttech.com/kb/156693) for

more information on using your interactive whiteboard.

When you connect your SMARTBoard interactive whiteboard to a computer with SMART software,

you can access the full capabilities of your interactive whiteboard.

For additional resources, go to smarttech.com, click the flag icon to the right of the SMART logo, and

then select your country and language. In the Support section of this website, you’ll find up-to-date,

product-specific information, including setup instructions and specifications. The

SMARTLearningSpace (learningspace.smarttech.com) also has free learning resources, hands-on

lessons and information on how to get more training.

Chapter 4

Video format compatibility 23

Native video format 23 Video format compatibility 23

SMARTUF75 projector 24 HD and SD signal format compatibility 25

SMARTUF75 projector 25 Video system signal compatibility 25

SMARTUF75 projector 26

Connecting peripheral sources and outputs 26

This chapter provides information on integrating your SMARTBoard 480i5 interactive whiteboard

system with peripheral devices.

Video format compatibility

Your projector has a native video format and various video format compatibility modes. You can

change image appearances for certain formats and compatibilities.

Native video format

The following table lists the native VESA RGB video formats for the projector.

Projector Resolution Mode Aspect

ratio

SMARTUF75 1024 × 768 XGA 4:3 60 48 63.5

Video format compatibility

The following tables list the projector’s compatible VESA RGB video formats by resolution, which the

projector adjusts automatically when you use the aspect ratio commands described in Adjusting

projector settings on page 12.

Refresh rate (Hz)

Horizontal frequency (kHz)

Pixel clock (MHz)

C H A P T E R 4

Integrating other devices

SMARTUF75 projector

Resolution Mode Aspect ratio Refresh rate (Hz) Match Input

appearance

720 × 400 720×400_85 1.8:1 85.039 Letterbox

640 × 480 VGA 60 4:3 59.94 Full screen

640 × 480 VGA 72 4:3 72.809 Full screen

640 × 480 VGA 75 4:3 75 Full screen

640 × 480 VGA 85 4:3 85.008 Full screen

800 × 600 SVGA 56 4:3 56.25 Full screen

800 × 600 SVGA 60 4:3 60.317 Full screen

800 × 600 SVGA 72 4:3 72.188 Full screen

800 × 600 SVGA 75 4:3 75 Full screen

800 × 600 SVGA 85 4:3 85.061 Full screen

832 × 624 MAC 16" 4:3 74.55 Full screen

1024 × 768 XGA 60 4:3 60.004 Full screen

1024 × 768 XGA 70 4:3 70.069 Full screen

1024 × 768 XGA 75 4:3 75.029 Full screen

1024 × 768 XGA 85 4:3 84.997 Full screen

1024 × 768 MAC 19" 4:3 74.7 Full screen

1152 × 864 SXGA1 75 4:3 75 Full screen

1280 × 768 SXGA1 75 1.67:1 60 Letterbox

1280 × 800 WXGA 16:10 60 Letterbox

1280 × 800 WXGA 16:10 58.2 Letterbox

1280 × 960 Quad VGA 60 4:3 60 Full screen

1280 × 960 Quad VGA 85 4:3 85.002 Full screen

1280 × 1024 SXGA3 60 5:4 60.02 Letterbox

1280 × 1024 SXGA3 75 5:4 75.025 Letterbox

1280 × 1024 SXGA3 85 5:4 85.024 Letterbox

1400 × 1050 SXGA+ 4:3 59.978 Full screen

1600 × 1200 UXGA 4:3 60 Full screen

C H A P T E R 4

Integrating other devices

HD and SD signal format compatibility

The following tables list the projector’s high definition (HD) and standard definition (SD) format signal

compatibility, which the projector adjusts automatically when you use the aspect ratio commands

described in Adjusting projector settings on page 12.

SMARTUF75 projector

Signal format Aspect ratio Horizontal

frequency (kHz)

480i (DVD player) (640 × 480)

567i (DVD player) (720 × 576)

720p 16:9 44.96 59.94 Letterbox

720p 16:9 35 50 Letterbox

1080i 16:9 33.7 59.94 Letterbox

1080i 16:9 28.1 50 Letterbox

4:3 15.73 59.94 Full screen

5:4 15.63 50 Letterbox

Vertical frequency (Hz)

Match Input appearance

N  N OT E

Your projector is HD Ready. Its native resolution supports a pixel-perfect display of 720p source

content. However, because the projector compresses 1080i source content to fit its native

resolution, it doesn’t support a pixel-perfect display of 1080i source content.

Video system signal compatibility

The following tables list the projector’s video system signal compatibility, particularly for signals

delivered over S-Video and Composite video connectors, which the projector adjusts automatically

when you use the aspect ratio commands described in Adjusting projector settings on page 12.

N  N OT E

The 16:9 command delivers all video modes with black bands along the top and bottom edges of

the screen. The Match Input command might deliver video modes with black bands along the top

and bottom edges of the screen, depending on the input resolution.

C H A P T E R 4

Integrating other devices

SMARTUF75 projector

Video mode Aspect ratio Horizontal

frequency (kHz)

NTSC 4:3 15.73 29.96 3.58

PAL 4:3 15.62 25 4.43

SECAM 4:3 15.62 25 4.25 (fob)

PAL-M 4:3 15.73 59.94 3.58

PAL-N 4:3 15.63 50 3.58

PAL-60 4:3 15.73 59.94 4.43

NTSC 4.43 4:3 15.73 59.94 4.43

Vertical frequency (Hz)

Color signal (MHz)

4.06 (for)

Connecting peripheral sources and outputs

Follow these instructions if you have a peripheral device to connect to your interactive whiteboard

system, such as a DVD/Blu-ray player.

N  N OT E

Measure the distance between the projector and the peripheral device you want to connect. Make

sure each cable is long enough, has plenty of slack and can be placed safely in your room without

presenting a trip hazard.

g To connect a peripheral source or output to your projector

1. Connect your peripheral device’s input cables to the projector.

2. Switch input sources to the peripheral device by pressing the Input button on the remote

control.

Chapter 5

whiteboard system

Maintaining your interactive whiteboard 27 Cleaning the projector 27 Focusing and adjusting the projector image 28 Replacing the projector lamp 29

Removing and replacing the projector lamp module 29 Resetting the lamp hours 33

This chapter includes methods for properly cleaning and preventing damage to your SMARTBoard

480i5 interactive whiteboard system.

Maintaining your interactive whiteboard

For information on maintaining your interactive whiteboard, see the SMARTBoard 480 interactive

whiteboard user’s guide (smarttech.com/kb/156693).

Cleaning the projector

W  W A RN I N G

Cleaning a wall-mounted projector can result in a fall or injury. Use caution when climbing a ladder,

and consider removing the projector from its wall-mounting bracket to clean it.

C  C A U T I ON

l Never touch the mirror with your hands or a brush, and do not scrub the surface of the mirror

with the supplied cleaning cloth. Instead, use the supplied cleaning cloth to clean the mirror

with a light touch, and do not put any cleaning solvents on the cloth or the mirror. Do not

apply pressure to the projector lens or mirror.

C H A P T E R 5

Maintaining your interactive whiteboard system

Before you clean the projector, press the Power button twice on the remote control to put the system in Standby mode, and then allow the lamp to cool for at least 30 minutes.

l Do not spray cleaners, solvents or compressed air directly on the projector. Do not use spray

cleaners or solvents near any part of the projector because they can damage or stain the unit.

Spraying the system could spread a chemical mist on some of the projector’s components

and lamp, resulting in damage and poor image quality.

l Do not allow liquids or commercial solvents of any kind to flow into the projector base or

head.

I  I MP OR T A NT

l When cleaning the interactive whiteboard system:

Wipe the exterior of the projector with a lint-free cloth.

If necessary, use a soft cloth moistened with a mild detergent to clean the projector

housing.

l Do not use abrasive cleaners, waxes or solvents.

When cleaning the projector’s mirror:

l Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow off

dust. Never touch the mirror with your bare hands or a brush.

l If wiping the mirror is unavoidable, wear protective gloves and gather the cleaning cloth into a

ball. Gently run the cleaning cloth across the mirror like you would a feather duster. Don’t apply

any pressure to the lens or mirror.

When cleaning the projector’s lens:

l Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow off

dust. Never touch the lens with your bare hands or a brush.

l If wiping the lens is unavoidable, wear protective gloves and gather the cleaning cloth into a

ball. Gently run the cleaning cloth across the lens from the center to the edge, using the

cleaning cloth like you would a feather duster. Don’t apply any pressure to the lens or mirror.

Focusing and adjusting the projector image

For information on focusing and adjusting the projector image, see Focusing the image on page 19

and Adjusting the image on page 20.

C H A P T E R 5

Maintaining your interactive whiteboard system

Replacing the projector lamp

This section provides detailed instructions for replacing the projector lamp module.

Removing and replacing the projector lamp module

Eventually the lamp will dim and a message will appear reminding you to replace it. Make sure you

have a replacement lamp module before proceeding with the following instructions.

W  W A RN I N G

l See smarttech.com/compliance for the projector’s MSDS documents.

l Replace the lamp module when the projector displays its lamp life warning message. If you

continue to use the projector after this message appears, the lamp can shatter or burst,

scattering glass throughout the projector.

l If the lamp shatters or bursts, leave and then ventilate the area.

Next do the following:

Avoid touching the glass fragments because they can cause injury.

Wash your hands thoroughly if you have come into contact with lamp debris.

Thoroughly clean the area around the projector, and discard any edible items placed in

that area because they could be contaminated.

Call your authorized SMART reseller for instructions. Do not attempt to replace the

lamp.

l Replacing the lamp module in a wall-mounted projector can result in a fall or injury. Use

caution when climbing a ladder, and consider removing the projector from the wall-mounting

bracket to replace the lamp module.

l Uncovering the lamp while the projector is mounted on the wall-mounting bracket can lead to

product damage or personal injury from falling pieces of glass if the lamp is broken.

C H A P T E R 5

Maintaining your interactive whiteboard system

l When replacing the projector lamp module:

Put the projector into Standby mode and wait 30 minutes for the lamp to cool

completely.

Do not remove any screws other than those specified in the lamp replacement

instructions.

Wear protective eyewear while changing the lamp module. Failure to do so can cause

injuries including loss of eyesight if the lamp shatters or bursts.

Use only replacement lamp modules approved by SMARTTechnologies. Contact your

authorized SMART reseller for replacement parts.

Never replace the lamp module with a previously used lamp module.

Always handle the fragile lamp assembly with care to prevent premature lamp failure or

exposure to mercury. Use gloves when touching the lamp module. Do not touch the

lamp with your fingers.

Recycle or dispose of the lamp module as hazardous waste in accordance with local

regulations.

You need a Phillips No. 2 screwdriver and a flat screwdriver to complete these procedures.

g To remove the old lamp module

Press the Power button twice on the remote control to put the projector into Standby mode.

2. Wait at least 30 minutes for the projector to cool down.

3. Disconnect the power cable from the projector.

4. Remove the lamp cover from the projector, and then put it in a safe place.

T  TI P

If the cover is difficult to remove, insert a flat screwdriver or small coin into the slot on the

bottom of the lamp cover to gently pry the cover open.

C H A P T E R 5

Maintaining your interactive whiteboard system

5. Use the Phillips screwdriver to loosen the two captive screws from the bottom of the lamp

module.

N  N OT E

Don’t try to remove these screws. Captive screws can’t be removed, but they must be

loosened.

6. Use the handle on the bottom of the lamp module to slide it out and remove it from the projector.

C H A P T E R 5

Maintaining your interactive whiteboard system

g To put the new lamp module into the projector

1. Remove the new lamp module from its packaging.

2. Carefully place the lamp module into the projector using the handle on the top of the module.

Hold the lamp module vertically and guide it into its slot. Gently press the power end of the

lamp module against the projector to ensure the power plug makes contact with the projector’s

power receptacle.

N  N OT E

You should be able to place the lamp module into the projector easily without applying much

force.

3. Use the Phillips screwdriver to secure the captive screws.

I  I MP OR T A NT

Do not over-tighten the screws.

4. Carefully replace the lamp cover.

5. Connect the power cable to the wall outlet.

Press the Power button once on the remote control to confirm that the projector is operating and that the lamp module is correctly installed.

7. Put the old lamp module in a secure container, and handle it gently until you recycle it.

g To finish the projector lamp module installation

1. Turn on the projector.

2. Adjust the projector image if necessary (see Adjusting the image on page 20).

3. Access the service menu to reset the lamp hours (see Resetting the lamp hours on next page).

C H A P T E R 5

Maintaining your interactive whiteboard system

4. Activate the projector’s alert e-mails and lamp warnings if they’ve been deactivated (see E-mail

alerts on page 54 and Control panel on page 48).

Resetting the lamp hours

After you replace the lamp module, you need to access the projector service menu and reset the lamp

hours. To prevent accidental errors, only a system administrator should perform this procedure.

N  N OT E

Always reset the lamp hours after you replace the lamp, because lamp service reminders are based

on the current hours of use.

g To reset the lamp hours

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

C  C A U T I ON

Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and may invalidate your

warranty.

2. Scroll down to Lamp Hour Reset, and then press OK.

Both Lamp Hour values (Standard and Economy) reset to zero.

C  C A U T I ON

Do not reset the lamp hours unless you have just replaced the lamp module. Resetting the

lamp hours on an old lamp can damage your projector as a result of lamp failure.

N  N OT E

You’re unable to reset the Display Hour value because it’s the running total of hours the

projector has been in use.

3. Press the Menu button on the remote control.

The SMARTUF75 Settings menu appears.

Select to confirm that Lamp Hour is reset to zero.

Chapter 6

whiteboard system

Before you start 36

Locating status lights 36 Locating serial numbers 36

Determining you interactive whiteboard system’s status 37 Resolving interactive whiteboard issues 38

Resolving operation issues 38 Resolving connection issues 38

Resolving projector issues 38

Resolving projector errors 38

Your projector stops responding 38

The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears 39

The “Lamp Failure” message appears 40

The projector Power and Service lights are off 40 Resolving image issues 41

Loss of signal 41

Partial, scrolling or incorrectly displayed image 42

Unstable or flickering image 42

Frozen image 43

The image from your connected laptop computer isn’t projected 43

Unaligned projected image 43 Resolving audio issues 44 Resolving network communication issues 44

Accessing the service menu 45

Retrieving your password 45 Resetting the projector 45

Transporting your interactive whiteboard system 46

C H A P T E R 6

Troubleshooting your interactive whiteboard system

This chapter provides basic troubleshooting information for your interactive whiteboard system.

For issues not covered in this chapter, consult the SMARTSupport website (smarttech.com/support)

or contact your authorized SMART reseller (smarttech.com/where).

Before you start

Before you troubleshoot your interactive whiteboard system or contact your authorized SMART

reseller or SMARTSupport for assistance, you need to do the following:

l Locate your interactive whiteboard system’s status lights

l Locate your interactive whiteboard system’s serial numbers

Locating status lights

You interactive whiteboard system consists of several components, which have their own status

lights:

Your projector’s Power ( ) and Service ( ) lights are located on the bottom of the projector.

Locating serial numbers

The SMARTBoard 480 interactive whiteboard serial number is located on the lower-right edge of your

interactive whiteboard’s frame. For more information, see the SMARTBoard 480 interactive

whiteboard user’s guide (smarttech.com/kb/156693).

The SMARTUF75 projector serial number is located on the top of the projector.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

T  TI P

You can also access the projector’s serial number through the on-screen menu. For more

information, see Adjusting projector settings on page 12.

For the locations of serial numbers on other components and accessories, see

smarttech.com/support.

Determining you interactive whiteboard system’s status

Use the following table to determine the status of your interactive whiteboard system:

Projected i mage Touch control Status and related

Projector Power lig ht

Normal operating statuses

Solid green Off Correct Full control The system is operating normally.

Flashing green Off None None The syst em is starting up.

Solid amber Off None N one The syst em is inStandby mode.

Flashing amber Off None None The s ystem is entering Standby

Error statuses

Solid green Off Incorrect Full control There’s an issue with the projected

Solid green Off Correct None There’s an iss ue with t he interactive

Solid amber Flashing red None N/A There’s an issue with t he projector

Off Flashing red None None The projector’s operating temperature

Off Solid red None N/A There’s an issue with the projector’s

Projector Service lig ht

troub leshooting

If image or sound iss ues occur, see the remaining sections of t his chapter for troubleshooting information.

mode.

image.

See Resolving image iss ues on page

41.

whiteboard.

See Resolving interactive whiteboard issues on next page.

lamp.

See The “Lamp Failure” message appears on page 40.

has been exceeded.

See The “Project or Overheated”, “Fan

Failure” or “Color Wheel Failure” message appears on page 39.

fan orcolor wheel.

See The “Project or Overheated”, “Fan

Failure” or “Color Wheel Failure” message appears on page 39.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Projected i mage Touch control Status and related

Projector Power lig ht

Off Off None None The projector power cable isn’t

Projector Service lig ht

troub leshooting

properly connected.

There’s an issue with t he mains power supply (for example, the circuit breaker is off).

Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.

For information not covered in this section, see the SMARTBoard 480 interactive whiteboard user’s

guide (smarttech.com/kb/156693).

Resolving operation issues

To resolve operation issues, complete the following tasks:

l If necessary, complete additional troubleshooting with the guidance of SMARTSupport using

SMARTBoard Diagnostics.

Resolving connection issues

To resolve connection issues, complete the following tasks:

l Confirm that the USB cable is properly connected from a fully functional USB receptacle on the

computer to the interactive whiteboard.

l If necessary, complete additional troubleshooting on any devices between the USB connection

from the computer to the interactive whiteboard system, including any USB hubs and

extension cables.

Resolving projector issues

Resolving projector errors

System administrators can resolve the following projector errors on their own prior to contacting

SMARTSupport. Performing initial troubleshooting on your projector will reduce the time of a support

call.

Your projector stops responding

If your projector stops responding, perform the following procedure.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

g To restart an unresponsive projector

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

3. Connect the power cable, and then turn on the projector.

The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears

If the “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears and the

projector stops projecting an image, one of the following issues is occurring:

l The projector is overheating internally because of blocked air vents or an internal temperature

over 55°C (131°F).

l The temperature outside the projector is too high.

l One of the fans has failed.

l The projector has a color wheel issue.

g To resolve the “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” error

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. If your room is hot, lower the temperature if possible.

3. Ensure that nothing is blocking the projector’s air intake and exhaust.

4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

5. Connect the power cable, and then turn on the projector.

6. Adjust the fan speed using the service menu.

7. If the previous steps don’t resolve the issue, put the projector into Standby mode, disconnect

the power cable, and then contact your authorized SMART reseller.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

The “Lamp Failure” message appears

If the “Lamp Failure” message appears, one of the following issues is occurring:

l The lamp is overheating, likely due to blocked air vents.

l The lamp has reached the end of its life.

l The projector has an internal problem.

g To resolve the “Lamp Failure” error

1. Restart the projector (see Your projector stops responding on page 38).

2. Check the remaining lamp hours using the on-screen menu (see Adjusting projector settings on

page 12).

If the lamp has more than 2000 hours of use, it’s near the end of its lifespan.

3. Replace your lamp module as described in Removing and replacing the projector lamp module

on page 29.

4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,

disconnect the power cable, and then contact your authorized SMART reseller.

The projector Power and Service lights are off

If the projector Power and Service lights are both off, one of the following issues is occurring:

l There was a power outage or a power surge.

l A circuit breaker or a safety switch was tripped.

l The projector isn’t connected to the power source.

l The projector has an internal problem.

g To resolve the unlit projector Power and Service lights issue

1. Check the power source, and then make sure that all cables are connected.

2. Confirm that the projector is connected to an active power outlet.

3. Make sure the pins on the connectors aren’t broken or bent.

4. Connect the power cable, and then turn on the projector.

5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your

authorized SMART reseller.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Resolving image issues

To resolve common image issues, complete the following tasks:

l Ensure the computer or other video source is on and set to display a resolution and refresh rate

supported by the projector (see Video format compatibility on page 23).

l Ensure the video source is properly connected to the projector.

l Press the Input Select button on the remote control or [Control Panel] to switch to the correct

video source.

If these tasks don’t resolve the issue, refer to the following sections for additional troubleshooting

information.

Loss of signal

If a video source signal is not detected, out of

range of the projector’s support video modes or

the signal is being switched to a different device

or input, the projector doesn’t show a source

signal and instead displays the SMART logo on

a blue screen.

g To resolve signal loss issues

1. Wait approximately 45 seconds for the image to synchronize. Some video signals require a

longer synchronization period.

2. If the image doesn’t synchronize, check your cable connections to the projector.

3. Ensure that the image signal is compatible with the projector (see Video format compatibility

on page 23).

4. If there are any extension cables, switch boxes, connection wall plates or other devices in the

video connection from the computer to the projector, temporarily remove them to ensure they

are not causing the video signal loss.

5. If your projector still doesn’t show a source signal, contact your authorized SMART reseller.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Partial, scrolling or incorrectly displayed image

N  N OT ES

l The following procedure applies to Windows® XP operating systems on desktop computers

only.

l This procedure may vary depending on your version of Windows operating system and your

system preferences.

g To resolve a partial, scrolling or incorrectly displayed image

1. Select Start > Control Panel.

2. Double-click Display.

The Display Properties window appears.

3. Click the Settings tab.

4. Verify that your display resolution setting is 1024 × 768.

5. Click Advanced, and then click the Monitor tab.

6. Verify that the screen refresh rate is 60 Hz.

Unstable or flickering image

If the projector’s image is unstable or flickering, you could have different frequency or tracking

settings on your input source than on your projector.

I  I MP OR T A NT

Write down your setting values before adjusting any of the settings in the following procedure.

g To resolve your unstable or flickering image

1. Adjust the Frequency, Tracking, H-position and V-position settings in the on-screen menu.

See Adjusting projector settings on page 12.

2. Check the display mode of your computer’s graphics card. Make sure it matches one of the

projector’s compatible signal formats (see Video format compatibility on page 23). Refer to

your computer’s manual for more information.

3. Configure the display mode of your computer’s graphics card to make it compatible with the

projector. Refer to your computer’s manual for more information.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

4. Optionally, reset the projector as described in Resetting the projector on page 45 to adjust the

frequency and tracking to their original values.

I  I MP OR T A NT

This action resets all values to their defaults.

Frozen image

If your projector has a frozen image, perform the following procedure.

g To resolve a frozen image

1. Ensure that the Hide Display feature is off.

2. Press the Hide button on the projector’s remote control to hide or show the display.

3. Ensure that your source device, such as your DVD player or computer, isn’t malfunctioning.

4. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

5. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

6. Connect the power cable, and then turn on the projector.

7. If the previous steps don’t resolve the issue, contact your authorized SMART reseller.

The image from your connected laptop computer isn’t projected

Laptop computer settings can interfere with projector operations.

Some laptop computers deactivate their screens when you connect a secondary display device.

Refer to your computer’s manual for details on reactivating the computer's display screen.

Unaligned projected image

Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment errors

can occur when you mount your interactive whiteboard system on an uneven surface or a wall that

has obstructions, or if you swivel the projector too far from the vertical center of your interactive

whiteboard.

Use the instructions in the included SMARTBoard 480i5 interactive whiteboard system installation

guide (smarttech.com/kb/156695) to eliminate most image alignment issues.

The projector image can slip if the projector is moved often or installed in a location prone to vibration,

such as next to a heavy door. Follow these precautions to help prevent the image from becoming

misaligned:

l Make sure that the installation wall is plumb and square and doesn’t move or vibrate

excessively.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

l Make sure that there are no obstructions behind the projector’s wall-mounting bracket, and that

the bracket is firmly secured to the wall according to the installation instructions.

l Adjust the projected image. See the included SMARTBoard 480i5 interactive whiteboard

system installation guide (smarttech.com/kb/156695) and Adjusting the image on page 20.

Resolving audio issues

You can connect an audio system to the audio output connector in the projector’s connection panel. If

no sound is coming from your audio system, perform the following procedure.

g To resolve audio issues

1. Ensure that the speakers’ or audio system’s cables are properly connected to the audio output

plug on the projector’s connection panel.

2. Press the Mute button on the projector’s remote control, and if Audio Mute is on, turn it off.

3. Use the projector’s remote control to ensure that the volume isn’t at the lowest setting.

4. Ensure that your speaker or audio system is on and that the volume is turned up.

5. Check that your source input, such as your computer or video device, isn’t malfunctioning.

Ensure that its audio output is on and that the volume isn’t set to the lowest position.

N  N OT E

You must display the source input’s video to play its audio through the connected speakers

or audio system.

6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller.

Resolving network communication issues

If you don’t have network access, perform the following procedure to troubleshoot your system.

g To resolve network communication issues

1. Ensure that your network cable is properly connected to the RJ45 connection on the projector’s

connection panel.

2. Ensure that the LAN warning light on the projector is green. To activate the projector’s network

features, use the “vgaoutnetenable=on” RS-232 command (see Projector programming

commands on page 60) or enable the Network and VGA Out setting (see Adjusting projector

settings on page 12). The network features on the projector don’t work until you complete one

of these tasks.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

3. Press the Menu button, and then select the Network Settings menu to check the IP address.

See Adjusting projector settings on page 12 for a description of the IP address field. Enter this

IP address into your browser or SNMP agent.

4. If you still don’t have network access, contact your network administrator. If your administrator

is unable to resolve the issue, contact your authorized SMART reseller.

Accessing the service menu

C  C A U T I ON

l To prevent tampering or unintentional changes, only system administrators should access

the service menu. Do not share the service menu access code with casual users of your

interactive whiteboard system.

l Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and may invalidate your

warranty.

Retrieving your password

If you forget the projector’s password, you can retrieve it by accessing the projector service menu

directly from the projector or from the password settings menu on your projector’s web page (see

Password settings on page 54).

g To retrieve your password from the service menu

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

2. Scroll to Password Get, and then press Enter on the remote control.

The password appears on the screen.

3. Write down the password.

4. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.

Resetting the projector

At some point during troubleshooting, you might need to reset all projector settings.

I  I MP OR T A NT

This action is irreversible.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

g To reset all projector settings

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

2. Scroll to Factory Reset, and then press Enter on the remote control.

3. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.

Transporting your interactive whiteboard system

Save your original SMARTBoard interactive whiteboard packaging so that it’s available if you need to

transport your interactive whiteboard system. When required, repack it with all of the original

packaging. This packaging was designed to provide optimal shock and vibration protection. If you no

longer have your original packaging, purchase the same packaging directly from your authorized

SMART reseller.

If you prefer to use your own packaging materials, make sure you adequately protect your unit. Make

sure that the projector lens and mirror are protected against any physical contact or pressure which

may damage the projector’s optics. Ship your interactive whiteboard in an upright position to deter

shippers from placing heavy objects on it.

Appendix A

through a network interface

Web page management 47

Accessing web page management 47 Home 48 Control panel 48 Control panel II 51

3D settings 51

USB Control settings 52 Network settings 52 E-mail alerts 54 Password settings 54

Simple Network Management Protocol (SNMP) 55

This appendix includes detailed instructions on how to remotely manage your SMARTBoard 480i5

interactive whiteboard system settings through a network interface.

Web page management

You can access advanced setup features via the projector’s web page. This web page enables you to

manage the projector from a remote location using any computer connected to your intranet.

N  N OT E

To access the web page, your browser must support JavaScript. Most commonly used browsers

like InternetExplorer® and Firefox® support JavaScript.

Accessing web page management

Before you can access the web page, you must connect the network cable to your projector (see the

Projector connection diagram on page 20) and enable the Network and VGA Out setting (see

Adjusting projector settings on page 12). When you first connect your projector to a network, an IP

address appears on the on-screen display.

A P P E N D I X A

Remotely managing your system through a network interface

N  N OT E

You can view the projector’s IP address by accessing the projector’s Network Settings menu page

(see Network settings on page 52).

g To use the management web page

1. Start your Internet browser.

2. Type the IP address in the address line field, and then press ENTER.

The SMARTUF75 Projector Settings window appears.

3. Select the menu options in the left pane to access the settings on each page.

4. Modify settings using your computer’s mouse and keyboard, and then click Submit or another

action button next to each setting you change.

Home

The Home menu page displays basic projector information and enables you to select the on-screen

display language.

N  N OT E

You can view basic projector information but you’re unable to change it (with the exception of the

on-screen display language ) from the Home menu page.

Submenu setting Description

Language Displays language options

Projector Information Displays current projector information

Control panel

This menu enables you to manage the projector audio and video status, alerts and appearances using

an Internet browser.

Submenu setting Description

Power Turns the projector on or puts it into Standby mode.

Select the Power ON or Power OFF button.

Restore All Projector Defaults

Returns projector settings to default values or refreshes the current settings. Select Submit or Refresh.

I  I MP OR T A NT

The Submit option is irreversible and resets all values.

A P P E N D I X A

Remotely managing your system through a network interface

Submenu setting Description

Volume Adjusts the projector’s volume from -20 to 20.

Mute Turns on or turns off the mute settings. Select On to mute the

projector’s sound and Off to turn off mute.

Volume Control Enables volume control. Select On to enable volume adjustment and

select Off to disable volume adjustment if you prefer to use your audio system or speaker (not included) controls.

Closed Captioning Turns on or turns off the closed captioning feature.

Language Sets the closed captioning language to CC1 or CC2.

Typically, CC1 displays U.S. English subtitles, while CC2 displays other regional languages, such as French or Spanish, depending on television channel or media setup.

Display Mode Adjusts the display output to SMART Presentation, Bright Room,

Dark Room, sRGB and User modes so you can project images from various sources with consistent color performance:

SMART Presentation is recommended for color fidelity.

BrightRoom and DarkRoom are recommended for locations

with those conditions.

sRGB provides standardized accurate color.

User enables you to apply your own settings.

Brightness Adjusts projector brightness from 0 to 100.

Contrast Adjusts the difference between the lightest and darkest parts

of the image from 0 to 100.

Frequency Adjusts the display data frequency of the projected image from

-5 to 5 to match the frequency of your computer’s graphics card.

Tracking Synchronizes your projector’s display timing with your computer’s

graphics card from 0 to 31.

Sharpness Adjusts the projected image’s sharpness from 0 to 31.

White Peaking Adjusts the image color brightness from 0 to 10 while providing more

vibrant white shades. A value closer to 0 creates a natural image and a value closer to 10 enhances brightness.

Degamma Adjusts the color performance of the display from 0 to 3.

Color Adjusts the Red, Green, Blue, Cyan, Magenta and Yellow colors on

the projector from 0 to 100 to provide custom color and luminance output. Each color has a default value of 100. Adjustments to the color settings register to the User mode.

Auto Signal Detect Enables or disables signal searching of input connectors.

Select On to have the projector continuously switch inputs until

it finds an active video source.

Select Off to maintain signal detection in one input.

Lamp Reminder Select On to show or Off to hide the lamp replacement reminder when

it appears. This reminder appears 100 hours before the recommended lamp replacement.

A P P E N D I X A

Remotely managing your system through a network interface

Submenu setting Description

Lamp Mode Adjusts lamp brightness to Standard or Economy. Standard

displays a high-quality, bright image. Economy increases the lamp life by decreasing the brightness of the image.

Auto Power Off Sets the length of the auto power off countdown timer between 1 and

240 minutes. The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode. Select 0 to turn off the timer.

Zoom Adjusts the zoom to the center of the image in or out from

0 to 30.

H-position (RGB input) Moves the horizontal position of the source video left or right from 0 to

100 (relative to the projected image).

N  N OT E

This is useful in situations where the source video is cut off.

V-position (RGB input) Moves the vertical position of the source video up or down from -5 to 5

(relative to the projected image).

N  N OT E

This is useful in situations where the source video is cut off.

Aspect Ratio Adjusts the image output to Fill Screen, Match Input or 16:9.

Fill Screen produces an image that fills the entire screen by

stretching and scaling.

Match Input matches the projector’s aspect ratio to the input’s

aspect ratio. As a result, black bands might appear along the top and bottom edges of the screen horizontally (letterbox format) or along the left and right edges of the screen vertically (pillarbox format).

16:9 changes the output to 16:9 by letterboxing the image,

which is recommended for use with HDTV and DVDs enhanced for wide-screen television.

N  N OT E

See Video format compatibility on page 23 for appearance descriptions in each mode.

Startup Screen Sets the type of startup screen to SMART or User. The SMART

screen is the default SMART logo on a blue background. The User screen uses the saved picture from the Capture User Startup Screen function.

Video Mute Turns the video mute setting on or off. Select On to hide the display

and Off to show it again.

A P P E N D I X A

Remotely managing your system through a network interface

Submenu setting Description

High Speed Fan Adjusts the speed of the projector’s fan. Select High or Normal.

N  N OT E

Use the High setting when the projector’s temperature is high or the altitude is above 1800 m (6000').

Projector Mode Adjusts the projection mode to Front, Ceiling, Rear or Rear Ceiling.

I  I MP OR T A NT

SMART recommends that you never change this setting from the Ceiling projection mode.

Source Adjusts the input source to VGA-1, VGA-2, Composite, S-Video or

HDMI.

VGA1 Assigns an alternative name to your VGA 1 input, which appears

when you select the VGA 1 input.

VGA2 Assigns an alternative name to your VGA 2 input, which appears

when you select the VGA 2 input.

S-Video Assigns an alternative name to your S-video input, which appears

when you select the S-video input.

Composite Assigns an alternative name to your Composite video input, which

appears when you select the Composite video input.

HDMI Assigns an alternative name to your HDMI input, which appears when

you select the HDMI input.

Emergency Alert Turns the on-screen alert broadcast message on or off. When

enabled, this message displays over the current projected image.

Alarm Message Displays an on-screen emergency notification message (maximum

60 characters).

Control panel II

3D settings

This menu allows you to enable or disable 3D image display and set its format.

Submenu setting Description

3D On/Off Turns the 3D feature on or off.

3D Invert Selects the 3D Invert setting (L-R or R-L).

L-R displays visual data for the left eye first.

R-L displays visual data for the right eye first.

3D Format Selects the 3D format (Interleaved or Under-over).

Interleaved breaks down the image frame for each eye,

alternately displaying a line of visual information from each frame.

Under-over concurrently displays horizontally stretched image

frames for each eye, one above the other.

A P P E N D I X A

Remotely managing your system through a network interface

USB Control settings

This menu contains settings that are applicable only to SMARTBoard interactive whiteboard

systems with ECPs.

Submenu setting Description

USB1 Source This setting is applicable only to SMARTBoard interactive

whiteboard systems with ECPs.

USB2 Source This setting is applicable only to SMARTBoard interactive

whiteboard systems with ECPs.

Network settings

This menu allows you to use or not use Dynamic Host Control Protocol (DHCP) and to set the

network-related addresses and names when DHCP is not used.

Submenu setting Description

DHCP Determines if the projector’s IPaddress and other network settings

are dynamically assigned by a DHCPserver or manually set.

On allows the network’s DHCP server to assign a dynamic IP

address to the projector.

Off allows you to manually set the projector’s IP address and

other network settings.

IP Address Displays or allows you to set the projector’s IP address in values

between 0.0.0.0 and 255.255.255.255.

Subnet Mask Displays or allows you to set the projector’s subnet mask number in

values between 0.0.0.0 and 255.255.255.255.

Gateway Displays or allows you to set the projector’s default network gateway

in values between 0.0.0.0 and 255.255.255.255.

DNS Displays or allows you to set the projector’s IP address for your

network’s primary domain name server in values between 0.0.0.0 and

255.255.255.255.

Group Name Displays or allows you to set the projector’s workgroup name

(maximum 12 characters).

Projector Name Displays or allows you to set the projector’s name (maximum 12

characters).

Location Displays or allows you to set the projector’s location (maximum 16

characters).

Contact Displays or allows you to set the contact name or number for projector

support (maximum 16 characters).

SNMP Turns the Simple Network Management Protocol (SNMP) agent on or

off.

A P P E N D I X A

Remotely managing your system through a network interface

Submenu setting Description

Read-Only Community Sets a password that is required for each SNMP get request to

thedevice.

N  N OT E

The default for Read-Only Community is public.

Read/Write Community Sets a password that is required for each SNMP set request to the

device.

N  N OT E

The default for Read/Write Community is private.

Trap Destination Address Displays or allows you to set the IP address of the network’s SNMP

TRAP manager in values between 0.0.0.0 and 255.255.255.255. The trap destination address is the IP address of the computer assigned to handle unsolicited data generated by SNMP TRAP events generated by the projector, such as power state changes, projector failure modes, a lamp needing to be replaced or other issues.

A P P E N D I X A

Remotely managing your system through a network interface

E-mail alerts

This menu enables you to enter your preferred address for receiving e-mail alerts and adjust related

settings.

Submenu setting Description

E-mail Alert Selects Enable to turn on or Disable to turn off the E-mail Alert

function.

To Displays or allows you to set the e-mail address of the e-mail alert

recipient.

CC Displays or allows you to set the e-mail address of the e-mail alert

“copyto” recipient.

From Displays or allows you to set the e-mail address of the user who

sends the e-mail alert.

Subject Displays or allows you to set the e-mail alert subject.

Outgoing SMTP server Displays or allows you to set the Simple Mail Transfer Protocol

(SMTP) server that you use on your network.

Username Displays or allows you to set the SMTP server user name.

Password Displays or allows you to set the SMTP server password.

Alert Condition Sends e-mail alerts whenever Lamp Warning, Low Lamp Life,

Temperature Warning and Fan Lock conditions occur. Select the settings you want, and then click Submit.

N  N OT E

The projector sends an alert e-mail (SMART Alert) to your e-mail address. Click E-mail Alert Test to confirm that your e-mail address and SMTP server settings are correct by sending a test e-mail (SMART Alert-Test Mail).

If the settings are not correct, the e-mail alert messages aren’t sent or received successfully and no warning or notification message are available to advise of this state.

Password settings

This menu provides a security function that allows an administrator to manage projector use and

enable the Administrator Password function.

Submenu setting Description

Password When the password function is enabled, the administrator password

is required to access Web Management. Select Disable to allow remote web management of the projector without requiring a password.

A P P E N D I X A

Remotely managing your system through a network interface

N  N OT ES

l The first time you enable the password settings, the default password value is four numbers,

for example, 1234.

l The maximum allowable password length is four numbers or letters.

l If you forget the projector password, refer to Accessing the service menu on page 45 to set

the projector setting to factory defaults.

Simple Network Management Protocol (SNMP)

Your projector support a list of SNMP commands as described in the management information base

(MIB) file. You can download this file by browsing to smarttech.com/software and clicking the MIB

files link in the Hardware section for the SMARTUF75 projector.

The SNMP agent in your projector supports SNMP version 1 or 2. Upload the MIB file to your SNMP

management system application, and then use it as described in your application’s user guide.

Appendix B

through an RS-232 serial interface

Connecting your room control system to the SMARTUF75 projector 58

Pin configuration on the projector’s RS-232 connector 58 Serial interface settings 58

Projector programming commands 60

Projector power state controls 60 Command inventory 60 Value-based command methods 61

Absolute values and adjustment values 61

Video source specification values 61 Power state controls 62 Source selection controls 62 General source controls 63 Additional VGA source controls 64 Additional Composite video source controls 65 Audio controls 66 Network controls 66 System controls 67

This appendix includes detailed instructions on how to set up your computer or room control system

to remotely manage your SMARTBoard 480i5 interactive whiteboard system settings through an

RS-232 serial interface.

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Connecting your room control system to the SMARTUF75 projector

By connecting a computer or room control system to the RS-232 serial interface of the SMARTUF75

projector, you can select video inputs, start up or shut down your interactive whiteboard system and

request information such as projector lamp use, current settings and network addresses.

Pin configuration on the projector’s RS-232 connector

The following table provides the pin configuration on the SMARTUF75 projector. This pin

configuration follows a three-wire connection so that a straight-through male-to-female RS-232 serial

cable connects to the projector’s serial interface in the following arrangement:

Pin number Projector’s female RS-232 connector

2 Transmit

3 Receive

5 Signal Ground

N  N OT E

On projectors with the RS-232 connector labeled Control 9v (rather than Control), pin 1 functions

as a +9V DC power source only for use with older model ECPs such as the ones shipped with

SMARTUF55 projectors.

Serial interface settings

The serial interface of the projector acts as a Data Communications Equipment (DCE) device and its

settings can’t be configured. You must configure your computer’s serial communication program

(such as Microsoft® HyperTerminal) or your room control system’s serial communication settings

with the following values:

Setting Value

Data Rate 19.2 kbps

Data Bits 8

Parity None

Stop Bits 1

Flow Control None

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

N  N OT ES

l Asynchronous mode is disabled by default in the projector.

l All commands should be in ASCII format. Terminate all commands with a carriage return.

l All responses from the projector are terminated with a command prompt. Wait until you

receive the command prompt indicating that the system is ready for another command before

you continue.

l The room control feature of the projector is always on.

g To configure your computer’s serial interface

1. Turn on your computer, and then start your serial communications program or terminal

emulation program.

2. Connect your computer to the serial connection cable you previously connected to the

projector.

3. Configure your serial interface settings using the values in the table in the previous section, and

then press ENTER.

The > character appears as a command prompt on the line that follows.

N  N OT E

If no message or an error message appears, your serial interface configuration isn’t correct.

Repeat step 3.

4. Type commands to configure your settings.

N  N OT ES

To see a list of commands available in the current operating mode, type ? and then

press ENTER.

If you’re using a terminal emulation program, turn on your program’s local echo setting

to see characters as you type them.

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Projector programming commands

This section documents the projector programming commands.

Projector power state controls

Your projector responds to commands only at certain power states and times.

There are five projector power states:

l Powering (startup)

l On (operating)

l Cooling

l Confirm off

l Idle (Standby mode)

Command inventory

Your projector responds to the commands in the tables on the following pages. To see a list of valid

commands in the projector’s current power state, type ? and press ENTER.

I  I MP OR T A NT

When entering commands, ensure there is a 10 millisecond delay between characters for reliable

operation.

N  N OT ES

l Send a command only after the projector sends a command prompt.

l Commands aren’t case sensitive. Type commands exactly as they appear in the left column

of the tables, with the proper value or setting in the center column.

l Check your entries carefully before entering your commands.

l Press ENTER after typing each command.

l After the projector executes a command, it generates a response.

l To prevent buffer overrun, don’t send another command until you receive the next command

prompt.

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Value-based command methods

Absolute values and adjustment values

You can use the command’s target range to set an absolute value for a command or cause an

adjustment to be made to the current value. To create an adjustment command, add a plus (+) or

minus (-) symbol instead of the equal symbol (=) before the value change you want to enter.

All absolute values you enter must be within the command target range, and all adjustment values

must equal a number within the command target range.

See the following examples for adjusting projector brightness:

>get brightness

brightness=55

>set brightness=65

brightness=65

>set brightness+5

brightness=70

>set brightness-15

brightness=55

Video source specification values

You can use the source input field described in Source selection controls on next page in a command

to set an absolute value or adjustment value to a source other than the active source. You can do this

while the selected source is inactive, but the source device must be connected or you will receive an

invalid command response.

See the following examples, where both an HDMI connector and a VGA 1 input are connected:

>set input=hdmi

input=hdmi

>set brightness vga1=65

brightness vga1=65

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

>set brightness vga1-7

brightness vga1=58

Power state controls

These commands put the projector in and out of Standby mode and request the projector’s current

power state. The projector’s power state determines whether certain commands are available at that

time. These settings are available even when the projector is in Standby mode.

Command Response

on powerstate=[field]

off powerstate=[field]

off now powerstate=[field]

get powerstate powerstate=[field]

The following table describes the power state commands:

Command Description

on Turns on the projector.

off Starts the shutdown process. A dialog box appears with the

message, “Press Power Button to Turn off Projector.” You must send a second Off command within 10 seconds to put the projector into Standby mode.

off now Shuts down the projector immediately. You can’t delay or cancel this

command.

get powerstate Indicates the projector’s current power state.

The following table describes the power state fields:

Field Description

Powering The projector is turning on.

On The projector is on.

Cooling The projector is cooling.

Confirm off Confirm off is a non-selectable power state that is returned during

stage one of the two-button Off sequence.

Idle The projector is off but still receiving power (Standby mode).

Source selection controls

These commands switch input sources. The source type determines which commands can be

accepted.

Command Response Available in Standby

mode

get input input=[field] Yes

set input=[field] input=[field] No

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

The following table describes the source selection commands:

Command Description

get input Returns the projector’s current input.

set input=[field] Sets the input to one of the selectable fields.

The following table describes the source selection response fields:

Field Description

VGA1 Switches source to the VGA 1 input connector.

VGA2 Switches source to the VGA 2 input connector.

Composite Switches source to the Composite video connector.

S-Video Switches source to the S-Video input connector.

HDMI Switches source to the HDMI input port.

None A non-selectable value that appears when you enter a “get input”

command while the projector is in Standby mode.

General source controls

The following source controls apply to all input sources. HDMI connector source controls are

described in this section. These controls are unavailable when the projector is in Standby mode. You

can specify custom color values for all inputs.

These commands inform you of the current source settings.

Command Response

get displaymode displaymode=[current display mode setting]

get brightness brightness=[current brightness setting]

get contrast contrast=[current contrast setting]

get whitepeaking whitepeaking=[current whitepeaking setting]

get degamma degamma=[current degamma setting]

get red red=[current red color setting]

get green green=[current green color setting]

get blue blue=[current blue color setting]

get cyan cyan=[current cyan color setting]

get magenta magenta=[current magenta color setting]

get yellow yellow=[current yellow color setting]

get videofreeze videofreeze=[current video freeze setting]

get cc cc=[current closed captioning language setting]

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

These commands control the appearance of your source. These settings are unavailable when the

projector is in Standby mode or when the source is disconnected. See Value-based command

methods on page 61 for setting absolute and adjustment commands.

Command Command target range Response

set displaymode [target] =SMARTpresentation

=brightroom

=darkroom

=sRGB

=User

set brightness [value] =0 to =100 brightness=[value]

set contrast [value] =0 to =100 contrast=[value]

set whitepeaking [value] =0 to =10 whitepeaking=[value]

set degamma [value] =0 to =3 degamma=[value]

set red [value] =0 to =100 red=[value]

set green [value] =0 to =100 green=[value]

set blue [value] =0 to =100 blue=[value]

set cyan [value] =0 to =100 cyan=[value]

set magenta [value] =0 to =100 magenta=[value]

set yellow [value] =0 to =100 yellow=[value]

set videofreeze [target] =on

=off

set cc [target] =cc1

=cc2

=off

displaymode=[target]

videofreeze=[target]

cc=[target]

N  N OT E

Typically, cc1 displays English (U.S.) subtitles, while cc2 displays other regional languages, such

as French or Spanish, depending on television channel or media setup.

Additional VGA source controls

Your VGA source supports all the general source controls described in General source controls on

previous page, as well as the commands listed in this section. These settings are unavailable when

the projector is in Standby mode or when the VGA sources are disconnected.

N  N OT E

Some of these commands are invalid with HDMI input and Composite video sources, and will

return the response “invalidcmd=[command]”.

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

These commands inform you of the current VGA source settings.

Command Response

get frequency frequency=[current frequency offset setting]

get tracking tracking=[current tracking offset setting]

get saturation saturation=[current saturation setting]

get tint tint=[current tint setting]

get sharpness sharpness=[current sharpness setting]

These commands control the appearance of your VGA source. These settings are unavailable when

the projector is in Standby mode or when the VGA source is disconnected. See Value-based

command methods on page 61 for setting absolute and adjustment commands.

Command Command target range Response

set frequency [value] =-5 to =5 frequency=[value]

set tracking [value] =0 to =31 tracking=[value]

set saturation [value] =0 to =100 saturation=[value]

set tint [value] =0 to =100 tint=[value]

set sharpness [value] =0 to =31 sharpness=[value]

Additional Composite video source controls

Your Composite video source supports all the general source controls described on the previous page

as well as the commands listed in this section. These settings are unavailable when the projector is in

Standby mode or when the Composite video source is disconnected.

N  N OT E

Some of these commands are invalid with HDMI input and VGA video sources, and will return the

response “invalidcmd=[command]”.

These commands inform you of the current Composite video source settings.

Command Response

get saturation saturation=[current saturation setting]

get tint tint=[current tint setting]

get sharpness sharpness=[current sharpness setting]

These commands control the appearance of your Composite video source. See Value-based

command methods on page 61 for setting absolute and adjustment commands.

Command Command target range Response

set saturation [value] =0 to =100 saturation=[value]

set tint [value] =0 to =100 tint=[value]

set sharpness [value] =0 to =31 sharpness=[value]

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Audio controls

These commands control your projector’s internal audio amplifier, which affects sound passed

through the projector to your external audio system (not included). Audio output controls aren’t defined

by the video source. These settings are unavailable when the projector is in Standby mode.

These commands inform you of the current audio output settings.

Command Response

get volume volume=[current volume setting]

get mute mute=[current mute setting]

get volumecontrol volumecontrol=[current volume control setting]

These commands control your projector’s audio amplifier settings. See Value-based command

methods on page 61 for setting absolute and adjustment commands.

Command Command target range Response

set volume [value] =-20 to =20 volume=[value]

set mute [target] =on

=off

set volumecontrol [target] =on

=off

mute=[target]

volumecontrol=[target]

Network controls

These commands control your projector’s network status and settings. These settings are located in

the OSD, and are available even when the projector is in Standby mode. You must locally set the

network and VGA out commands to on for the network abilities to work.

These commands inform you of the current network settings.

Command Response

get netstatus netstatus=connected

netstatus=disconnected

netstatus=disabled

get dhcp dhcp=[current DHCP status]

get ipaddr ipaddr=[current IP address]

get subnetmask subnetmask=[current subnet mask number]

get gateway gateway=[current network gateway]

get primarydns primarydns=[current primary domain server]

get macaddr macaddr=[current MAC address]

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

These commands control your network settings.

Command Command target range Response

set dhcp [target] =on

dhcp=[current]

=off

set ipaddr [target] =0.0.0.0 to =255.255.255.255 ipaddr=[current]

set subnetmask [target] =0.0.0.0 to =255.255.255.255 subnetmask=[current]

set gateway [target] =0.0.0.0 to =255.255.255.255 gateway=[current]

set primarydns [target] =0.0.0.0 to =255.255.255.255 primarydns=[current]

System controls

These commands enable you to switch system settings and access system information.

These commands inform you of the current system settings. These commands are unavailable when

the projector is in Standby mode.

Command Response

get autosignal autosignal=[current auto signal detection setting]

get lampreminder lampreminder=[current lamp reminder setting]

get highbrightness highbrightness=[current lamp brightness setting]

get autopoweroff autopoweroff=[current auto power off setting]

get zoom zoom=[current zoom setting]

get projectorid projectorid=[current projector ID number]

get hposition hposition=[current horizontal position offset setting]

get vposition vposition=[current vertical position offset setting]

get aspectratio aspectratio=[current projector aspect ratio]

get projectionmode projectionmode=[current projection mode]

get startupscreen startupscreen=[current startup screen setting]

get resolution resolution=[current input resolution]

get language language=[current language setting]

get groupname groupname=[current projector group name]

get projectorname projectorname=[current projector name]

get locationinfo locationinfo=[current projector location]

get contactinfo contactinfo=[current support contact information]

get modelnum modelnum=[current model number]

get videomute videomute=[current video mute setting]

get serialnum serialnum=[serial number]

get 3denable 3denable=[current 3D feature setting]

get 3dinvert 3dinvert=[current 3D invert setting]

get 3dformat 3dformat=[current 3D format]

get emergencyalertmsg emergencyalertmsg=[current emergency alert message]

get emergencyalert emergencyalert=[current emergency alert setting]

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

These commands inform you of the current system settings. These commands are available even

when the projector is in Standby mode.

Command Response

get lamphrs lamphrs=[current lamp hours of operation]

get syshrs syshrs=[current projector hours of operation]

get fwverddp fwverddp=[current projector firmware version]

get fwvernet fwvernet=[current network firmware version]

get fwvermpu fwvermpu=[current processor firmware version]

get fwverecp fwverecp=[current ECP firmware version]

get vgaoutnetenable vgaoutnetenable=[current]

get signaldetected signaldetected=[true or false]

get usb1source [Only applicable to interactive whiteboard systems with ECPs]

get usb2source [Only applicable to interactive whiteboard systems with ECPs]

These commands control the current system settings. These commands are unavailable when the

projector is in Standby mode. See Value-based command methods on page 61 for setting absolute

and adjustment commands.

Command Command target range Response

set autosignal [target] =on

autosignal=[target]

=off

set lampreminder [target] =on

lampreminder=[target]

=off

set highbrightness [target] =on

highbrightness=[target]

=off

set autopoweroff [value] =0 to =240 autopoweroff=[value]

set zoom [value] =0 to =30 zoom=[value]

set projectorid [value] =0 to =99 projectorid=[value]

set hposition [value] =0 to =100 hposition=[value]

set vposition [value] =-5 to =5 vposition=[value]

set aspectratio [target] =fill

aspectratio=[target]

=match

=16:9

set projectionmode [target] =front

projectionmode=[target]

=ceiling

=rear

=rear ceiling

set startupscreen [target] =smart

startupscreen=[target]

=usercapture

=preview

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

Command Command target range Response

set language [target] =Chinese (Simplified)

language=[target]

=Chinese (Traditional)

=Czech

=Danish

=Dutch

=English

=Finnish

=French

=German

=Greek

=Italian

=Japanese

=Korean

=Norwegian

=Polish

=Portuguese (Brazil)

=Portuguese (Portugal)

=Russian

=Spanish

=Swedish

set groupname [description] Enter a descriptor no more

groupname=[description]

than 12 characters long.

set projectorname [description] Enter a descriptor no more

projectorname=[description]

than 12 characters long.

set locationinfo [description] Enter a descriptor no more

locationinfo=[description]

than 16 characters long.

set contactinfo [description] Enter a descriptor no more

contactinfo=[description]

than 16 characters long.

set videomute [target] =on

videomute=[target]

=off

set 3denable [target] =on

3denable=[target]

=off

set 3dinvert [target] =leftright

3dinvert=[target]

=rightleft

set 3dformat [target] =interleaved

3dformat=[target]

=overunder

set emergencyalertmsg [description]

set emergencyalert [target] =on

Enter a descriptor no more than 60 characters long.

emergencyalertmsg=[description]

emergencyalert=[target]

=off

A P P E N D I X B

Remotely managing your system through an RS-232 serial interface

These commands control the current system settings. These commands are available when the

projector is in Standby mode and when it is on.

Command Command target range Response

set restoredefaults [none] restoredefaults=done

set lamphrs [target] =0 lamphrs=0

set vgaoutnetenable [target] =on

vgaoutnetenable=[target]

=off

set usb1source [target] [Applicable only to interactive

whiteboard systems with ECPs]

[Applicable only to interactive whiteboard systems with ECPs]

set usb2source [target] [Applicable only to interactive

whiteboard systems with ECPs]

[Applicable only to interactive whiteboard systems with ECPs]

N  N OT E

The Network and VGAOut setting’s features are off by default. Select on to activate these

features.

Appendix C

IR signal format: NEC1

Key Repeat

format

Input F1 8B CA 14 EB

Power ( )

Menu F1 8B CA 1B E4

Up ( ) F1 8B CA 40 BF

Left ( ) F1 8B CA 42 BD

Enter ( ) F1 8B CA 13 EC

Right ( ) F1 8B CA 43 BC

Down ( ) F1 8B CA 41 BE

Hide F1 8B CA 15 EA

Volume up ( ) F1 8B CA 44 BB

Mode F1 8B CA 45 BA

Mute F1 8B CA 11 EE

Volume down ( ) F1 8B CA 46 B9

F1 8B CA 12 ED

Vendor code Key code

Byte 1 Byte 2 Byte 3 Byte 4

Appendix D

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment regulations (WEEE directive)

Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment

sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMARTTechnologies

products, we strongly encourage you to properly recycle the electronic product when it has reached

the end of its life. If you require further information, please contact your reseller or

SMARTTechnologies for information on which recycling agency to contact.

Restriction of Certain Hazardous Substances (RoHS directive)

This product meets the requirements of the European Union’s Restriction of Certain Hazardous

Substances (RoHS) directive 2002/95/EC.

Consequently, this product also complies with other regulations that have arisen in various

geographical areas, and that reference the European Union’s RoHS directive.

Batteries

Batteries are regulated in many countries. Check with your reseller to find out how to recycle used

batteries.

There are special regulations that must be met when shipping a product that has a lithium ion battery

packaged with the product or shipping a lithium ion battery. When returning a SMARTTechnologies

A P P E N D I X D

Hardware environmental compliance

product which contains a lithium ion battery or returning a lithium ion battery, call

SMARTTechnologies RMA for information on the special shipping regulations.

l 1.866.518.6791, Option 4 (U.S./Canada)

l 1.403.228.5940 (all other countries)

Packaging

Many countries have regulations restricting the use of certain heavy metals in product packaging. The

packaging used by SMARTTechnologies to ship products complies with applicable packaging laws.

China’s Electronic Information Products regulations

China regulates products that are classified as EIP (Electronic Information Products).

SMARTTechnologies products fall under this classification and meet the requirements for China’s

EIP regulations.

For more information, see smarttech.com/compliance.

Index

3.5 mm audio connectors 21 3D support 51

display modes 49 DNS 52, 66 document cameras 26 dust vi DVDs 26

accessories

included 3

optional 4 alarms 51 aspect ratios 23, 25, 50 audio

connections for 21

controlling volume of 49, 66

muting 11, 66

resolving issues with 44

batteries 9, 73 Blu-ray 26

cameras 26 Chinese regulations 74 closed captioning 49, 64 composite video connections 25, 51, 63, 65 connection diagrams

projector 20 contact person 52

e-mail alerts 54 EIP regulations 74 electrostatic discharge vi emergency alerts 51 emissions vi environmental requirements vi European Union regulations 73

fans 39, 51 flickering 42 focus 19

HD signal compatibility 25 HDMI connections 21, 51, 63 head space clearance 6 height 6 humidity vi

image

adjusting 20 focusing 19 resolving issues with 41

DHCP 52, 66

I N D E X

input selection 51, 62 installation

choosing a height 6

choosing a location 5 interactive whiteboard

about 2

indicators and controls of 38

maintaining 27

using 22 IP address 52, 66

lamp module

cleaning 27

replacing 29

resolving issues with 40 languages 49 laptop computers

troubleshooting issues with 43 letterboxing 23, 25 light sources 5 lithium ion batteries 73 location 5, 52

MAC address 66 MAC support 23 mounting template 6 mute control 11, 66

packaging 74 passwords 45, 54 pen 3 pen tray

about 2 peripheral sources 26 pillarboxing 23, 25 power 21, 48, 60, 62 projector

about 3

adjusting settings for 12

adjusting the image of 20

cleaning 27

connection diagram for 20

displaying the name of 52

focusing the image of 19

installing 5

lights and status of 36

locating the serial number on 36

remotely managing 47, 57

replacing the lamp of 29

routing cables from 6

securing to the boom 6

troubleshooting 38

using your remote control with 9

video format compatibility for 23

native video formats 23 network communication 21, 44, 52, 66

options 4 original packaging 46

quad VGA support 23

RCA jacks 21 refresh rates 23 remote control

about 4

code definitions for 71

installing the battery 9

using the buttons 11

I N D E X

RJ45 connector 21 RoHS directive 73 room control 47, 57 RS-232 serial interface 21, 58

S-video connections 21, 25, 51, 63 SD signal compatibility 25 serial interface SeeRS-232 serial

interface serial number 36 signal loss 41 SMART Board interactive

whiteboard SMART UF75 projector Seeprojector SMTP 54 SNMP 55 sound Seeaudio startup screen 50 subnet mask 52, 66 SVGA support 23 SXGA support 23

Seeinteractive

whiteboard

video

connections for 21 format compatibility for 23

volume control 66

warnings iii water and fluid resistance vi web page management 47 WEEE directive 73 whiteboard Seeinteractive whiteboard

XGA support 23

zoom 50

temperatures, operating and storage vi transportation 46 trap destination address 53 troubleshooting 35

UF75 projector Seeprojector USB receptacles 21 UXGA support 23

VGA connections 21, 51, 63-64 VGA support 23

SMARTTechnologies

smarttech.com/support

smarttech.com/contactsupport

Smart Technologies 480i5 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Safety warnings, cautions and important information

Installation

Operation

Cleaning

Service

Environmental requirements

Contents

Included accessories

Remote control

Optional accessories

Choosing a location

Choosing a height

Securing the projector to the boom

Routing the cables

Installing SMART software

Using your projector

Using your remote control

Replacing the remote control battery

Using the remote control buttons

Adjusting projector settings

Focusing the image

Adjusting the image

Projector connection diagram

Using your interactive whiteboard

Video format compatibility

Native video format

Video format compatibility

HD and SD signal format compatibility

Video system signal compatibility

Connecting peripheral sources and outputs

Maintaining your interactive whiteboard

Cleaning the projector

Focusing and adjusting the projector image

Replacing the projector lamp

Removing and replacing the projector lamp module

Resetting the lamp hours

Before you start

Locating status lights

Locating serial numbers

Determining you interactive whiteboard system’s status

Resolving interactive whiteboard issues

Resolving operation issues

Resolving connection issues

Resolving projector issues

Resolving projector errors

Your projector stops responding

The “Lamp Failure” message appears

The projector Power and Service lights are off

Resolving image issues

Loss of signal

Partial, scrolling or incorrectly displayed image

Unstable or flickering image

Frozen image

The image from your connected laptop computer isn’t projected

Unaligned projected image

Resolving audio issues

Resolving network communication issues

Accessing the service menu

Retrieving your password

Resetting the projector

Transporting your interactive whiteboard system

Web page management

Accessing web page management

Home

Control panel

Control panel II

3D settings

USB Control settings

Network settings

E-mail alerts

Password settings

Simple Network Management Protocol (SNMP)

Pin configuration on the projector’s RS-232 connector

Serial interface settings

Projector programming commands