Smart Technologies 340 User Manual

SMART Audio™ 340

Classroom amplification system

System administrator’s and user’s guide

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Register online at smarttech.com/registration.

Keep the following information available in case you need to contact SMARTSupport.

Serial number:

Date of purchase:

FCC warning

This equipment has beentested andfoundto comply w ith the li mits for a Cl ass A digital device, pursuantto Part 15 of the FCC Rules. T heselimits are designed to provide
reasonable protection against harmful interferencewhen the equipment is operatedi n a commercial environment. This equipment generates, uses and can r adiate radio
frequency energy and, if not i nstalled and usedi n accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interferencein which case the user wi ll be required to correct the interferenceat his own expense.

Trademark notice

SMARTAudio, SMARTBoard, SMARTNotebook, SMARTM eetingPro, smarttech, theSMART logoand all SMART taglines are trademarks or registeredtrademarks of
SMARTTechnologiesULC in the U .S. and/or other countries. W indows andMicrosoft are either a registered trademark or a trademark of M icrosoft Corporation in the U.S.
and/or other countries. Mac and Macintosh are trademarks of AppleInc., r egistered in the U.S. and other countries. Blu-ray is a trademark of the Blu-ray Di sc Association.
All other third-party product andcompany names may be trademarks of their respective owners.

Copyright notice

© 2012 SMARTTechnologiesULC. All rights reserved. N o part of this publication may be reproduced, tr ansmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior wr itten consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice
and does not represent a commitment on the part of SMART.

Patents pending.

07/2012

Important information

W A R N I N G

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and damage to the product which may not be covered by your warranty.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

l Ensure that any cables extending across the floor to your SMART product are properly

bundled and marked to avoid a trip hazard.

l Do not open or disassemble the SMART product. You risk electrical shock from the high

voltage inside the casing. Opening the casing also voids your warranty.

l To reduce the risk associated with leaking batteries:

o

do not leave the battery in the product for an extended period

o

do not heat, disassemble, or short the battery, or expose it to fire or high temperature

o

avoid eye and skin contact if batteries have leaked

o

dispose of exhausted batteries and product components in accordance with applicable

regulations

l Do not charge the battery with any power adapter other than the one supplied. Do not charge

other battery types in your SMART product with the supplied power adapter. Both of these

actions can cause damage to the product and can cause a fire or personal injury.

l If the SMART product becomes excessively warm or emits an unusual smell while the

battery is recharging, immediately disconnect the power adapter from the power outlet and

turn the product off.

l Do not place items other than your microphone in your microphone charging cradle. Items

can create an electrical short leading to product damage, fire or personal injury.

l Ensure your ceiling or ceiling tiles are strong enough to support the ceiling-mounted product

components and use tethers if provided or required. Failure to securely install components

might lead to components falling which can cause personal injury and product damage that

may not be covered by your warranty. Refer to product documentation to find component

weights.

l Ensure the installation of your SMART product meets local building codes and regulations.

iii

I M P O R T A N T I N F O R M A T I O N

C A U T I ON

l Avoid setting up and using the SMART product in an area with excessive levels of dust,

humidity and smoke.

l If your SMART product requires replacement parts, use replacement parts specified by

SMARTTechnologies or parts with the same characteristics as the original.

l Make sure the electrical socket your SMART product is plugged in to remains easily

accessible during use.

l Do not drop the portable components of your SMART product. Dropping your microphone

can damage it and void the warranty for that item.

l When connecting product components, ensure cables are connected to correct locations.

Incorrectly connected components can result in product damage.

l Do not use your SMARTAudio™ classroom amplification system in a facility control system

or any other environment that requires extremely high reliability, or where the use of a

wireless device can cause interference. The product can interfere with other electronic

devices or cause them to malfunction, or other wireless devices may interfere with the

product or cause it to malfunction. Where use is prohibited, turn off the product. SMART

Technologies does not accept any liability for damages.

iv

Contents

Important information iii

Chapter 1: Getting started 1

About your SMARTAudio classroom amplification system 2
Overview of the SMARTAudio system 3
Physical components 4
Using SMART software 6
Choosing audio inputs 6
Controlling audio inputs 7

Chapter 2: Using the control unit 9

Turning on or turning off your SMARTAudio system 9
Connecting auxiliary audio input devices 10

Chapter 3: Using the microphone 11

Introduction 12
Assembling the microphone 12
Charging the microphone 14
Turning on and turning off the microphone 15
Connecting the microphone to the room module 15
Speaking into the microphone 16
Connecting an auxiliary microphone 16
Connecting an auxiliary audio input device 16
Controlling an auxiliary audio input device from your microphone 17
Using a second microphone 18
Customizing your microphone 19

Chapter 4: Using SMARTNotebook software to change your settings 23

About using SMARTsoftware 23
Installing SMARTAudio software 24
Integrating SMARTAudio software with SMARTNotebook software 24
Starting SMARTAudio software 25
Changing your SMARTAudio system settings 25

Chapter 5: Customizing your settings 29

Installing SMARTAudio configuration software 30
Using SMARTAudio configuration files 31
Setting the volume 33
Speaker control settings 34

v

C O N T E N T S

Setting the response to a page 37
Setting microphone features 39
Changing the audio input names and trims 42
Other system settings 42

Chapter 6: Troubleshooting your SMARTAudio system 45

Resetting your system 45
Updating the control unit firmware 46
Troubleshooting using the microphone status light 47
Troubleshooting why your voice doesn’t come through the speakers 48
Troubleshooting issues with an auxiliary audio input device 48

Appendix A: Hardware environmental compliance 49

Waste Electrical and Electronic Equipment regulations (WEEE directive) 49
Restriction of Certain Hazardous Substances (RoHS directive) 49
Batteries 49
Packaging 50
Covered electronic devices 50
China’s Electronic Information Products regulations 50

vi

Chapter 1

About your SMARTAudio classroom amplification system 2
Overview of the SMARTAudio system 3
Physical components 4

Control unit 4

The SMARTAudio 340 system top view 4

SMARTAudio system bottom view 4
Room module 4
Wall-mounted speakers 4
Ceiling-mounted speakers 5
Microphone 5
Microphone charging cradle 5
Optional accessories 5

Using SMART software 6
Choosing audio inputs 6

Speaking into your microphone 6
Playing audio files from your computer 6
Connecting an audio input device to your microphone 6
Connecting an audio input device to the control unit 6
Connecting an audio input device to your interactive whiteboard 7
Connecting your paging system to the room module 7

Controlling audio inputs 7

1

C H A P T E R 1

Getting started

About your SMARTAudio classroom
amplification system

The SMARTAudio system amplifies teacher and student voices, reducing teacher vocal strain and

ensuring that everyone can clearly hear what is being said from anywhere in the room. The systems

include a wireless microphone that either the teacher or students can use, a control unit that provides

a USB interface to the computer and a room module that combines an amplifier and an infrared

sensor.

Your SMARTAudio system features seamless integration with SMARTNotebook™ collaborative

learning software. Pressing the SMARTAudio icon in SMARTNotebook software brings up an

intuitive user interface that enables educators to control up to five audio inputs with the touch of a

finger. Adjusting the volume is quick and simple, saving valuable class time while maintaining lesson

flow.

You can order the system with ceiling-mounted or wall-mounted speakers.

2

C H A P T E R 1

Getting started

Overview of the SMARTAudio system

This cabling diagram shows the relationship between all of the components in the SMARTAudio

system. For more information on installing and cabling your SMARTAudio system, see the

SMARTAudio 340 Classroom amplification system Installation guide (smarttech.com/kb/155320).

3

Aux In

Out

To R M

19 VD C

RESET

PAGIN G

INPUT

6-12VDC

INPUT

NINI

TO CU

RELAY
OUTPU T

N.C. N.O.COM

SMART Bus

Expansion

Sensors

C H A P T E R 1

Getting started

Physical components

Your SMARTAudio system includes the following:

l Control unit and its power supply

l Microphone, sleeve and lanyard

l Microphone charging cradle and its power supply

l Ceiling-mounted room module, infrared sensor and amplifier

l Either four ceiling-mounted speakers or four wall-mounted speakers

Control unit

The control unit is a wall-mounted panel that connects the
SMARTAudio system to your computer. For more information on using
the control unit, see Using the control unit on page 9.

The SMARTAudio 340 system top view

The top of the SMARTAudio 340 system includes a Power button.

SMARTAudio system bottom view

The underside of the control unit has a removable panel. Under the
panel are the following:

USB connection to the computer

l

RCA connections for auxiliary input devices such asDVD/Blu-

l

rayplayers and VCRs

Connectors for assistive listening devices

l

RJ45 connection for the Cat 5e cable to the room module

l

System power input

l

System Reset button

l

Room module

The ceiling-mounted room module contains the infrared sensor and the
speaker amplifiers. It is connected to all of the speakers and to the
control unit.

Wall-mounted speakers

The four 30 W wall-mounted speakers receive both power and audio
input through speaker wire from the room module.

4

C H A P T E R 1

Getting started

Ceiling-mounted speakers

The four 30 W ceiling-mounted speakers receive both power and audio
input through speaker wire from the room module.

Microphone

Your SMARTAudio system transmits an infrared signal by line of sight
up to 15' (4.6 m) to a receiver in the room module or an expansion
sensor. The microphone has power, volume and mute buttons.

You can connect external wired microphones to the 3.5 mm jack on the
side of the microphone.

You can wear it on your belt, hold it in your hands or attach the included
lanyard to the microphone and then wear it around your neck. You can
also add an auxiliary microphone such as a headset.

Microphone charging cradle

You can charge the microphone in the wall-mounted microphone
charging cradle provided with your SMARTAudio system

Optional accessories

Part no. Name Description

CAS-HSMIC SMARTAudio system wired

headset microphone

CAS-LVMIC SMARTAudio system wired

lavaliere microphone

CAS-300-IRMIC SMARTAudio system wireless

infrared transmitter microphone

CAS-300-IRSENS SMARTAudio system expansion

infrared sensors

For hands-free operation, you can use an

auxiliary headset microphone or a

lavaliere microphone that you attach to

your collar, tie or other clothing.

You can use a second microphone as a

backup or as a student microphone.

You can connect one or two expansion

sensors to the room module to increase

audio coverage in a large room, or to fill in

the blind spots. An expansion sensor

includes a 15' (4.5 m) cable.

5

C H A P T E R 1

Getting started

Using SMART software

Your SMARTAudio system operates without additional software. However, the following software

could extend your usage of the SMARTAudio system.

l SMARTAudio software enables you to control your SMARTAudio system. You can use it

alone or integrated with SMARTNotebook software.

l SMARTAudio configuration software enables a system administrator to customize the

SMARTAudio system settings.

l SMARTNotebook software enables you to access commonly used audio settings, such as

volume control, while teaching at your interactive whiteboard.

You can install SMART software from the included CD, or from the software download page

(smarttech.com/downloads).

Choosing audio inputs

You can connect audio inputs from a variety of sources to your SMARTAudio system.

Speaking into your microphone

When you speak into your microphone, your voice transmits by infrared signal to the room module or

expansion sensors and is broadcast from the speakers. For more information on speaking into the

microphone, see Speaking into the microphone on page 16.

Playing audio files from your computer

You can play audio or video files on your connected computer, and the audio broadcasts from the

speakers.

Connecting an audio input device to your microphone

You can connect an audio input device, such as an auxiliary microphone or portable audio player,

directly to the 3.5 mm jack on your microphone. The audio input transmits by infrared signal to the

room module or expansion sensors and is broadcast from the speakers. For more information on

connecting an audio input device to your microphone, see Connecting an auxiliary audio input device

on page 16.

Connecting an audio input device to the control unit

You can connect an audio input device, such as a CD player, DVD/Blu-ray™ player or VCR, to the

control unit. The audio then broadcasts from the speakers.

6

C H A P T E R 1

Getting started

Connecting an audio input device to your interactive whiteboard

You can connect an audio input device, such as a CD player, DVD/Blu-ray player or VCR, to your

interactive whiteboard’s External Control Panel (ECP) or Appliance Control Panel (ACP). The audio

then broadcasts from the speakers.

Connecting your paging system to the room module

You can connect your existing paging system to the room module. A page then broadcasts from the

speakers. You can configure the system to reduce the volume of all other audio input devices when a

page is broadcast.

Controlling audio inputs

You can use your microphone to mute or adjust volume of your voice, an auxiliary audio input device

or devices connected to the control unit or your interactive whiteboard.

Alternatively, you can use SMARTAudio software installed on your computer to control volume.

7

Chapter 2

Turning on or turning off your SMARTAudio system 9
Connecting auxiliary audio input devices 10

The control unit has the following roles in your SMARTAudio system:

l Provides power to the room module and the speakers through the Cat 5e cable to the room

module

l Connects to your computer for audio adjustments using the SMARTAudio software

Turning on or turning off your SMARTAudio
system

Your control unit features a Power button that you can use to turn on and turn off your SMARTAudio

system, including your room module and speakers.

g To turn on or turn off your SMARTAudio system

Press the Power button on the control unit.

I M P O R T A N T

The microphone has its own Power button. For more information, see Turning on and turning off the

microphone on page 15.

9

C H A P T E R 2

Using the control unit

Connecting auxiliary audio input devices

You can connect auxiliary audio input devices to the control unit, such as a CD player, DVD/Blu-ray

player, VCR or other media device, and then transmit audio from these devices as an alternative to

speaking into your microphone.

When your SMARTAudio system is turned on, you can control the volume and mute features using

the auxiliary input controls, as well as using SMARTAudio software, or the microphone.

g To connect an auxiliary audio input device

1. Ensure that the audio input device is turned off.

2. Remove the bottom cover from the control unit.

3. Connect two RCA input cables from your audio input device to the Aux 2 inputs.

4. Replace the cover on the control unit.

10

Chapter 3

Introduction 12
Assembling the microphone 12

Installing or replacing the microphone battery 13
Using the microphone’s protective sleeve 13
Connecting the lanyard to the microphone 13

Charging the microphone 14
Turning on and turning off the microphone 15
Connecting the microphone to the room module 15
Speaking into the microphone 16

Adjusting microphone volume 16

Connecting an auxiliary microphone 16
Connecting an auxiliary audio input device 16
Controlling an auxiliary audio input device from your microphone 17
Using a second microphone 18

Setting up a second microphone 18

Customizing your microphone 19

Setting your microphone to disable volume buttons 20
Enabling automatic shut off when charging 21

11

C H A P T E R 3

Using the microphone

Introduction

Your microphone uses a line of sight infrared signal to transmit your voice to the room module or an

expansion sensor. The maximum distance for this is 15' (4.6 m).

You can recharge the microphone’s batteries using the included charging cradle.

Assembling the microphone

Your microphone has a battery, a protective sleeve and a lanyard.

g To start using your microphone:

1. Install the battery in the microphone (see Installing or replacing the microphone battery on the

next page).

2. Slide the microphone into the protective sleeve.

3. Connect the lanyard to the microphone, if desired (see Connecting the lanyard to the

microphone on the next page).

4. Charge the microphone by placing the microphone in the charging cradle (see Charging the

microphone on page 14).

5. Turn on the microphone (see Turning on and turning off the microphone on page 15).

6. Connect the microphone to the room module (see Connecting the microphone to the room

module on page 15).

7. Adjust the volume (see Speaking into the microphone on page 16).

12

C H A P T E R 3

Using the microphone

You can add an auxiliary microphone such as a headset, and you can connect an external audio

source, such as a handheld audio player, to your microphone. You can also use a second microphone

to pass around the class.

Installing or replacing the microphone battery

The microphone uses a replaceable, rechargeable 3.7V lithium ion battery.

g To place or replace a battery in the microphone

1. Remove the back panel of the microphone.

2. Remove the old battery, if required.

3. Remove the plastic film from the replacement battery.

4. Insert the replacement battery into the microphone with the label facing out and down.

5. Replace the back panel.

Using the microphone’s protective sleeve

The microphone has a protective sleeve. Slide the microphone into the sleeve to reduce audio

transfer from tapping the microphone and to protect the microphone from damage.

N O T E

The microphone is more stable if it is charged in its protective sleeve.

Connecting the lanyard to the microphone

The microphone has a lanyard for hands-free use.

g To connect the lanyard to the microphone

Slide the lanyard mounting plate into the back of the microphone.

13

C H A P T E R 3

Using the microphone

Charging the microphone

You can charge the microphone in the microphone charging cradle or by connecting the included

ACpower adapter's plug directly to the bottom of the microphone. It takes approximately one hour to

charge the microphone.

A full charge provides approximately seven hours of use depending on how frequently you use the

microphone, the battery's age and the room temperature.

W A R N I N G

l Do not charge the battery with any power adapter other than the one supplied. Do not charge

other battery types in your SMART product with the supplied power adapter. These actions

can cause damage to the product and can cause a fire or personal injury.

l If the SMART product becomes excessively warm or emits an unusual smell while the

battery is charging, immediately disconnect the power adapter from the power outlet and turn

off the product.

N O T E

The microphone is more stable if it is charged in its protective sleeve. For more information, see

Using the microphone’s protective sleeve on the previous page.

g To charge the microphone in the microphone charging cradle

1. Connect the AC power adapter to the microphone charging

cradle.

2. Place the microphone in the charger facing out.

The red light flashes when the microphone is charging, and

turns solid red when the microphone is fully charged.

14

C H A P T E R 3

Using the microphone

Turning on and turning off the microphone

g To turn on the microphone

Press any button on the microphone.

The microphone status light flashes red, and then turns solid green.

I M P O R T A N T

If you do not see a light or you see an amber light, see Troubleshooting using the microphone status

light on page 47.

g To turn off the microphone

Press the Mute/Power Off button for four seconds.

The microphone status light turns off.

T I P

You can set your microphone to turn off automatically when you place it in the microphone charging

cradle, and to turn on when you remove it. For more information, see Customizing your microphone

on page 19.

Connecting the microphone to the room module

When your microphone is connected to the room module or an expansion sensor, the status light is

solid green. If the status light is amber or flashing red, the microphone isn’t connected.

g To connect the microphone to the room module

1. Stand within 15' (4.6 m) of the room module or an expansion sensor.

2. Point the microphone’s infrared transmitter at the room module or an expansion sensor.

3. Press the Mute/Power off button for four seconds to turn off the microphone.

4. Press any button to turn it on again.

15

C H A P T E R 3

Using the microphone

Speaking into the microphone

Your microphone transmits your voice up to 15' (4.6 m) to the room module or an expansion sensor.

I M P O R T A N T

l Hold your microphone so the infrared transmitter faces out.

l If you hear a static sound suddenly, the microphone is either out of range or is pointed against

a non-reflective surface. Position your microphone so the infrared transmitter points toward

the room module or an expansion sensor.

Adjusting microphone volume

You can increase or decrease the volume of transmission from the microphone, as well as mute and

restore volume.

g To increase or decrease the microphone volume

Press the Volume Up or Volume Down button.

g To mute or restore the microphone volume

Press the Mute/Power Off button.

When you mute the microphone, the microphone status light flashes green. When you restore

the microphone volume, the microphone status light turns solid green.

Connecting an auxiliary microphone

Your microphone doesn’t require an external auxiliary microphone.

However, if you prefer, you can use an auxiliary microphone, such as a

wired headset or a lavaliere microphone, for hands-free use.

g To connect an auxiliary microphone

Connect the auxiliary microphone to the 3.5 mm jack on the side of the microphone.

Connecting an auxiliary audio input device

You can also connect an external audio input device, such as a handheld audio player, to your

microphone.

16

C H A P T E R 3

Using the microphone

Use the microphone buttons to adjust the volume of the device that you connected and then you can

speak over the device.

g To connect an auxiliary audio input device

1. Turn on the audio input device, and then reduce the volume on the

device.

2. Connect the audio input device output plug to the microphone’s

3.5 mm auxiliary input jack.

3. Increase the volume on the audio input device until the audio input

device is clearly and comfortably heard over the SMARTAudio

system.

g To mute or restore volume for an auxiliary audio input device

Press the Mute/Power Off button on the microphone.

The audio input from the device is muted or restored, and the volume of your voice remains the

same.

Controlling an auxiliary audio input device from your microphone

You can use the microphone to increase and lower the volume or mute the most recently active audio

input device connected to the control unit.

This enables you to decrease or mute the volume, provide commentary, and then return to

transmitting audio without returning to your computer or the audio input device.

g To increase or decrease the volume of an auxiliary audio input device

1. Press the Mute/Power Off button on your microphone so that your voice doesn’t transmit.

The microphone status light flashes green.

2. Adjust the volume of the device connected to the control unit using the volume control buttons

on the microphone.

17

T I P

You must press a volume button several times before you notice a difference.

C H A P T E R 3

Using the microphone

g To mute or restore the volume to an auxiliary audio input device

Press the Soft button on your microphone.

The audio input from the device is muted or restored, and the volume of your voice remains the

same.

Using a second microphone

You can purchase a second infrared microphone as a back-up or to use as a second microphone. For

example, a teacher can use the primary microphone and the students can pass around a second

microphone.

T I P

You can set the student microphone so students can’t adjust the volume on their microphone or on

any auxiliary audio input devices. For more information, see Setting your microphone to disable

volume buttons on page 20.

Setting up a second microphone

The SMARTAudio system microphone can transmit on two channels: channel 1 and channel 2.

When you connect a second microphone, you must set it to use the unused channel.

Your microphone mode determines how to set your second microphone to an unused channel.

l In Find Channel mode (default), the microphone chooses an available channel.

l In Assigned Channel mode, the microphone transmits on the channel you assign it.

In Assigned Channel mode, you can set a microphone to transmit on either channel 1 or channel 2.

g To check the microphone mode

1. If the microphone is turned on, turn it off by pressing the Mute/Power Off button for four

seconds.

2. Turn on the microphone by pressing any button.

3. Observe the microphone status light.

If the microphone status light flashes red once, the microphone is set to Assigned Channel

mode and channel 1.

If the microphone status light flashes red twice, the microphone is set to Assigned Channel

mode and channel 2.

18

C H A P T E R 3

Using the microphone

g To set a microphone to Assigned Channel mode

1. Turn off the microphone by pressing the Mute/Power Off button for four seconds, and then wait

10 seconds.

2. Press the Soft button and the Mute/Power Off button for three seconds, and then release the

buttons.

The microphone status light flashes red rapidly.

3. If you want to set the microphone to channel 1, press the Soft button.

If you want to set the microphone to channel 2, press the Volume Up button.

The microphone status light turns solid green.

Customizing your microphone

You can customize your microphone to change some of its settings. For example, you can set your

microphone to do the following:

l Only the Mute/Power Off button works and students are unable to adjust the volume while you

pass the microphone around.

l The microphone turns off when you place it in a charger and turns on when you remove it.

19

C H A P T E R 3

Using the microphone

Setting your microphone to disable volume buttons

You can disable all of the buttons except the Mute/Power Off button. When disabled, students are

unable to adjust the volume while you pass the microphone around.

g To set your microphone to disable the volume buttons

1. Turn on the microphone.

2. Press the Soft button and the Volume Down button for five seconds.

The microphone status light flashes red, yellow and green alternately indicating that you’re in

Local Programming mode.

3. Press the Mute/Power Off button for one second to change the state of the Button Disable

mode.

I M P O R T A N T

o

Four quick green flashes of the microphone status light indicates that the feature is on

and only the mute button works.

o

Four quick red flashes of the microphone status light indicates that the feature is off

and all buttons work.

4. Press the Soft button and the Volume Down button for three seconds to exit Local

Programming mode.

OR

Wait 30 seconds and the microphone automatically exits Local Programming mode.

20

C H A P T E R 3

Using the microphone

Enabling automatic shut off when charging

You can set your microphone to automatically turn off when you place it in the microphone charging

cradle and to turn on when you remove it.

g To enable automatic shut off when charging

1. Turn on the microphone.

2. Press the Soft button and Volume Down button for five seconds.

The microphone status light flashes red, yellow and green alternately indicating that you’re now

in Local Programming mode.

3. Press the Volume Down button to change the state for the microphone Automatic On and

Automatic Off mode.

I M P O R T A N T

o

Four quick green flashes of the microphone status light indicates that the feature is on

and the microphone turns off when in the charger and turns on when removed.

o

Four quick red flashes of the light indicates that the feature is off and you must turn on

or off the microphone manually.

4. Press the Soft button and Volume Down button for three seconds to exit Local Programming

mode.

OR

Wait 30 seconds and the microphone automatically exits Local Programming mode.

21

Chapter 4

software to change your settings

About using SMARTsoftware 23
Installing SMARTAudio software 24
Integrating SMARTAudio software with SMARTNotebook software 24
Starting SMARTAudio software 25
Changing your SMARTAudio system settings 25

Adjusting the volume 25
Adjusting the speaker tone 26
Checking your microphone battery level 26

About using SMARTsoftware

You can use SMARTNotebookcollaborative learning software to conveniently control your

SMARTAudio system from your interactive whiteboard.

After you install SMARTAudio software and integrate it with your SMARTNotebook software you

can then press the SMART Audio icon on the SMARTNotebook software toolbar, to do the
following:

l Adjust the volume of up to two microphones.

l Mute or adjust the volume of audio files playing on your computer.

l Mute or adjust the volume of audio files playing on connected audio input devices.

l Mute all your audio input devices.

l Adjust the brightness of the speaker tone.

23

C H A P T E R 4

Using SMARTNotebook software to change your settings

Installing SMARTAudio software

Install SMARTAudio software from the included CD, or go to the download page

(smarttech.com/downloads).

g To install SMARTAudio software (Windows computers)

1. Disconnect the USB cable that connects your computer to your control unit.

2. Insert the included CD in your computer, and then browse to the SMARTAudioSetup.exe file.

You can also go to the download page (smarttech.com/downloads), select the SMARTAudio

software downloads, and then download SMARTAudioSetup.exe to your desktop.

3. Double-click the SMARTAudioSetup.exe file, and then follow the on-screen instructions.

g To install SMARTAudio software (Mac computers)

1. Disconnect the USB cable that connects your computer to your control unit.

2. Insert the included CD in your computer, and then browse to the SMARTAudio Install.dmg

file.

You can also go to the download page (smarttech.com/downloads), select the SMARTAudio

software downloads, and then download SMART Audio Install.dmg to your desktop.

3. Double-click the SMART Audio Install.dmg file, and then follow the on-screen instructions.

Integrating SMARTAudio software with
SMARTNotebook software

If you don’t see the SMARTAudio icon on your SMARTNotebook software toolbar, you can add it
to integrate SMARTAudio software with SMARTNotebook software.

g To integrate SMARTAudio software with SMARTNotebook software

1. Start SMARTNotebook software, and then select View > Customize Toolbar.

The Customize Toolbar window appears.

Drag the SMARTAudio icon to your SMARTNotebook software toolbar.

2.

3. Press Done.

24

C H A P T E R 4

Using SMARTNotebook software to change your settings

Starting SMARTAudio software

You can start SMARTAudio software by selecting SMARTAudio 2011 from the Start menu

(Windows computers) or the Dock (Mac computers).

Alternatively, if you placed the SMARTAudio icon in SMARTNotebook software, you can use the

icon to start SMARTAudio software.

g To start SMARTAudio software from SMARTNotebook software

Start SMARTNotebook software, and then press the SMARTAudio icon on the toolbar.

1.

SMARTAudio software appears.

2. Press Connect.

Changing your SMARTAudio system settings

Your SMARTAudio system settings enable you to adjust input volumes, check your microphone

battery level and adjust the brightness of the speaker tone.

Adjusting the volume

Your SMARTAudio system mixes all audio inputs from the following sources:

Audio source Description

Aux 1 The connection from your SMART projector to the control unit, that streams any

audio inputs connected directly to your interactive whiteboard

Aux 2 The connection from any audio input device to the control unit

USBAudio Audio or video files playing on the computer and transmitted to the control unit

through the USB connection

Mic 1 The default microphone channel

Mic 2 Secondary microphone channel

T I P

You can rename Aux 1, Aux 2 or USBAudio to a term more descriptive of the audio input. For more

information, see Changing the audio input names and trims on page 42.

You can adjust the volume of any audio input. You can also mute any or all of the inputs, and then

restore their volume later.

25

C H A P T E R 4

Using SMARTNotebook software to change your settings

T I P

You can also adjust the volume of inputs at the input source. To adjust the input from the

SMARTAudio system microphone, see Controlling an auxiliary audio input device from your

microphone on page 17.

g To adjust the volume of an auxiliary audio input device

Press the SMART Audio icon on the SMARTNotebook software toolbar.

1.

SMARTAudio software appears.

2. Slide the input’s volume slider up or down for the input.

g To mute an auxiliary audio input device

Start SMARTAudio software, and then press the un-muted speaker icon below the input
volume slider.

g To restore an auxiliary audio input device’s volume

Start SMARTAudio software, and then press the muted speaker icon below the input
volume slider.

Adjusting the speaker tone

The SMARTAudio system enables you to adjust the brightness of the speaker tone.

g To adjust the brightness of the speaker tone

Press the SMARTAudio icon on the SMARTNotebook software toolbar.

1.

SMARTAudio software appears.

2. Locate the Speaker Tone area.

3. Press High, Medium or Low.

Checking your microphone battery level

You can use SMARTAudio software to check your microphone battery level.

N O T E

If your microphone battery level is below 10%, the microphone status light flashes red. For more

information, see Troubleshooting using the microphone status light on page 47.

26

C H A P T E R 4

Using SMARTNotebook software to change your settings

g To check microphone battery levels

Press the SMART Audio icon on the SMARTNotebook software toolbar.

1.

SMARTAudio software appears.

2. Locate the Microphone Battery area.

I M P O R T A N T

If this area indicates No mic found, your microphone is either not turned on (see Turning on

and turning off the microphone on page 15) or not connected to the room module or an

expansion module.

27

Chapter 5

Installing SMARTAudio configuration software 30
Using SMARTAudio configuration files 31

Opening a configuration file 32
Downloading a configuration file 32
Uploading a configuration file 33
Saving a configuration file 33

Setting the volume 33
Speaker control settings 34

Setting speaker and room equalization 35
Setting amplifier trim 36
Saving and recalling equalization settings 36

Setting the response to a page 37

Setting page volume 37

Setting the volume during a page 38

Setting the volume during a 6-12V input 38

Setting microphone features 39

Setting the low battery indication 39
Setting the microphones to turn off when charging 40
Setting Button Disable mode 40
Setting auxiliary volume control from the microphone 40
Setting auxiliary ducking 41
Setting a Soft button short response 41
Setting a Soft button long response 42

Changing the audio input names and trims 42
Other system settings 42

Enabling the microphone user to change active input device volume 43
Setting the relay settings 43

Room module connections 44

29

C H A P T E R 5

Customizing your settings

You can use your SMARTAudio system once you install it without any special settings.

However, a system administrator can install and use SMARTAudio configuration software to

customize settings to meet requirements and to improve your audio experience.

I M P O R T A N T

Do not install SMARTAudio configuration software on teacher computers unless you want to give

them access to the configuration settings.

Teachers should access SMARTAudio software from the Start menu (Windows computers) or the

Dock (Mac computers) or from SMARTNotebook software.

Installing SMARTAudio configuration software

Install SMARTAudio configuration software from the included CD, or go to the download page

(smarttech.com/downloads).

I M P O R T A N T

You require a computer with a Windows operating system to install and run SMARTAudio

configuration software. After you configure your SMARTAudio system, you can download the

configuration file to your control unit, and then copy the settings in SMARTAudio software from a

computer with either a Windows operating system or a Mac operating system software.

g To install SMARTAudio configuration software

1. Disconnect the USB cable that connects your Windows computer to your control unit.

2. Insert the included CD in your computer, and then browse to the

SMARTAudioConfigSetup.exe file.

You can also go to the administrator downloads page

(smarttech.com/AdministratorDownloads), select SMART Audio Configuration software,

and then download the SMARTAudioConfigSetup.exe file to your desktop.

3. Double-click the SMARTAudioConfigSetup.exe file, and then follow the on-screen

instructions.

30

C H A P T E R 5

Customizing your settings

Using SMARTAudio configuration files

The SMARTAudio configuration files include many settings that affect the operation of your

SMARTAudio system. These files are stored in the control unit as LPTfiles, but you can also store

them on a computer or on a USB drive as a backup.

You can edit an LPT file using SMARTAudio configuration software. Access a file in one of the

following ways:

l Start SMARTAudio configuration software in your Windows computer to see the default

settings in a file. For more information, see Opening a configuration file on the next page.

l Start SMARTAudio configuration software in your Windows computer connected to a control

unit, and then download the control unit’s LPT file to the computer. For more information, see

Downloading a configuration file on the next page.

l Open an LPT file on a Windows computer or USB drive. For more information, see Opening a

configuration file on the next page.

You can then edit the following audio settings in the LPT file.

l System volume (see Setting the volume on page 33)

l Speaker controls (see Speaker control settings on page 34)

l Paging control and 6-12V input settings (see Setting the response to a page on page 37)

l Microphone settings (see Setting microphone features on page 39)

l Auxiliary audio input device names and trims (see Changing the audio input names and trims

on page 42)

l To edit other system settings, see Other system settings on page 42.

After you edit the LPT file, you can do one of the following:

l Upload the settings to a connected control unit. For more information, see Uploading a

configuration file on page 33.

l Save the settings as an LPT file to upload to a control unit at another time. For more

information, see Saving a configuration file on page 33.

31

C H A P T E R 5

Customizing your settings

Opening a configuration file

You can open a configuration file with SMARTAudio configuration software, and then upload it to a

connected control unit. This could be part of implementing settings or restoring a backup of settings.

g To open a configuration file

1. Select Start > All Programs > SMART Technologies > SMART Tools.

2. Click Audio Configuration Software.

The SMART Audio Configuration Software screen appears.

I M P O R T A N T

If the Windows operating system does not see a SMART device, a warning appears.

Connect your computer to a SMARTAudio system control unit with a USB cable.

3. Select File > Open.

4. Browse to and select the LPT file.

SMARTAudio configuration software settings are loaded from the file.

Downloading a configuration file

You can download the configuration file from the control unit to your Windows computer to do one of

the following:

l Configure specific settings

l Store a backup of the control unit’s settings

l Copy the specific settings, and then upload them to another control unit in another room

g To download a configuration file

1. Start SMARTAudio configuration software, and then click Download Configuration File

from CU on the Setup tab.

The file downloads from the control unit to your computer.

2. Edit the file, if you desire.

3. Select File > Save to save the configuration file to your computer.

32

C H A P T E R 5

Customizing your settings

Uploading a configuration file

After you edit the settings, you can upload the configuration file to the control unit or to another control

unit in another room.

g To upload configurations to the control unit

1.1. Start SMARTAudio configuration software, and then select the Setup tab.

2. Click the Upload Configuration File to the CU button.

SMARTAudio configuration software settings are uploaded from your computer to the control

unit.

Saving a configuration file

After you edit your settings, you can save the configuration file to your computer as a backup or to

upload to another SMARTAudio system control unit.

g To save a configuration file

1. Start SMARTAudio configuration software, and then select the File > Save or File > Save

as.

2. Type a file name, and then click OK.

SMARTAudio software settings are saved to the file.

Setting the volume

The Volume tab enables you to do the following:

l Set a master default volume for all audio input devices.

l Set specific default volumes for specific audio input devices.

You can set an auxiliary input volume from -30 dB to 8 dB. You can set microphone volumes from -40

dB to 6 dB.

Other volume controls are based on these settings.

g To set the master default volume

Move the Master slider on the Volume tab up or down.

OR

Change the volume by moving the up or down arrow.

33

C H A P T E R 5

Customizing your settings

g To set the default volume of an auxiliary input device

Move the Aux-1, Aux-2 or USB Audio slider on the Volume tab up or down.

OR

Move the up or down arrow to change the volume.

N O T E

You can give these inputs more descriptive names, such as "CD player," using

SMARTAudio configuration software. For more information, see Changing the audio input

names and trims on page 42.

g To set the default microphone volume

Move the Mic 1or Mic 2 slider on the Volume tab up or down.

OR

Move the up or down arrow to change the volume.

I M P O R T A N T

You must have a microphone turned on, set to the channel and connected to the room

module to set input volume. For more information, see Using a second microphone on page

18.

N O T E

Mic 1 controls the volume for channel 1 and Mic 2 controls the volume for channel 2.

Speaker control settings

The Speaker Control tab enables you to do the following:

l Select speaker and room equalization settings for the speakers connected to the room module

and for the audio characteristics of the room.

l Trim the amplifiers (speakers).

l Save room-specific equalizations.

T I P

All settings in this tab can be saved as an equalization group in the LPT file. This enables you to

save different rooms’ equalization settings in one LPT file. For more information, see Saving and

recalling equalization settings on page 36.

34

C H A P T E R 5

Customizing your settings

Setting speaker and room equalization

Your SMARTAudio system has two independent equalization circuits:

l Speaker equalization is a set of equalization curves for industry standard speakers.

T I P

The SMART Audio Room Speaker library is part of the firmware and can be updated.

l Room equalization consists of seven bands of parametric equalization. It’s helpful when you

have room-specific anomalies, such as bass buildup, ringing or areas of feedback.

N O T E

To select the filter type or other parametric settings, use the Room Equalization Parameters

menu.

g To set speaker equalization

Select your speaker in the Speaker EQ drop-down list on the Speaker Control tab.

If your speaker type isn’t listed, select Flat.

g To set room equalization

Raise or lower the slider on the Speaker Control tab for each band in the Room Equalization

area.

OR

Raise or lower the up and down arrows on the Level box.

For bands 2 to 6 you can select the type of filter (Peak, Notch, High Pass and Low Shelf), the center

frequency and the bandwidth of the equalization curve.

g To set room equalization parameters

Set the Filter Type, Frequency and Bandwidth for each band on the Speaker Control tab.

N O T E

You can also set the frequency for band 1 (bass) and band 7 (treble).

35

C H A P T E R 5

Customizing your settings

Setting amplifier trim

If a speaker is too loud or too quiet for a portion of the room, you can adjust the speaker trim from -12

dB to 6 dB in 1 dB increments.

N O T E

Adjusting the trim too high can cause feedback.

g To set amplifier trim

Use the up and down arrows in the Amplifier Trims area on the Speaker Control tab to adjust

the trim.

N O T E

The default setting is 0 dB.

Saving and recalling equalization settings

You can save equalization settings in the room module to enable you to respond to different situations

in the same SMARTAudio system installation or to save several rooms’ equalization settings in the

same LPT file, and then later apply them to each individual room.

g To save equalization settings

1. Create your equalization settings on the Speaker Control tab.

2. Select the name you prefer for the current equalization from the Save EQ drop-down list.

3. Click the Save Selected EQ button.

g To recall equalization settings

Select an equalization from the RecallEQ drop-down list on the Speaker Control tab.

36

C H A P T E R 5

Customizing your settings

Setting the response to a page

You can use SMARTAudio configuration software to define how your SMARTAudio system

responds to an incoming page.

W A R N I N G

Paging systems often deliver important safety information. Have a professional installer connect

the room module to an existing paging system so that pages are heard reliably.

When you install your room module, you can connect it to your existing paging system with either a

paging input or a 6-12V connection.

The Paging tab enables you to do the following:

l Set paging input trim to your room module.

l Lower the volume of the current audio to the SMARTAudio system when a page is broadcast.

l Lower the volume on a 6-12V input so that when a page is broadcast at the 6-12V input, the

volume of the current audio lowers automatically.

Setting page volume

You can connect your existing paging system to your room module, and then set the incoming page

volume. The following are common scenarios:

l Trim the incoming page to -19 dB so that the page doesn’t play over your SMARTAudio

system speakers, because it uses other speakers in the room. You can still use the Page

ducking feature for other SMARTAudio system inputs. For more information, see Setting the

volume during a page on the next page.

l Trim to increase or decrease the volume of the page that plays over your SMARTAudio

system speakers.

g To increase or decrease the volume of a page

Use the Paging Input Trim arrow buttons on the Paging tab to adjust the page input trim from

-19 dB to 6 dB.

37

C H A P T E R 5

Customizing your settings

Setting the volume during a page

For an external page to duck the SMARTAudio system, the room module requires one of the

following:

l An audio signal at the paging input (even if the page plays on speakers that aren’t part of the

SMARTAudio system)

l A signal at the 6–12V input. This is only a signal and doesn’t result in the page playing over the

SMARTAudio system.

When a signal is present at the paging input, the volume of the other SMARTAudio system inputs is

automatically lowered the designated amount.

g To set the speaker volume during a page

Select a ducking level in the Duck on Page drop-down list on the Paging tab.

Ducking level Volume change during a paging input

none No change

low -6 dB

medium -12 dB

high -18 dB

Setting the volume during a 6-12V input

When you apply a signal to the 6-12V input, the volume of the other SMARTAudio system inputs

lowers the designated amount.

g To set the speaker volume during a 6-12V input

Select a ducking level in the Duck on 6-12v drop-down list on the Paging tab.

Ducking level Volume change during a 6-12V input

none No change

low -6 dB

medium -12 dB

high -18 dB

38

C H A P T E R 5

Customizing your settings

Setting microphone features

The Microphones tab enables you to do the following:

l Set a low battery microphone status light indicator.

l Enable automatic shut off when charging.

l Disable the buttons on the microphone.

l Enable auxiliary audio input device volume control from the microphone.

l Enable you to reduce the volume of audio input devices at the control unit when you are

speaking into the microphone.

l Designate a response for quickly pressing the Soft button.

l Designate a response for pressing and holding the Soft button.

I M P O R T A N T

After you use SMARTAudio configuration software to upload the microphone settings to a control

unit, you must download them from the control unit to each microphone by pressing the Volume

Up and Volume Down buttons for four seconds.

Setting the low battery indication

By default, the microphone status light doesn’t flash to indicate a low battery. You can program the

microphone status light to flash when the battery is low.

l At 10% battery charge the light flashes red twice per second.

l At 5% battery charge the light flashes red four times per second.

g To set the low battery indication light to flash

Select Low battery LED indicator on the Microphones tab.

39

C H A P T E R 5

Customizing your settings

Setting the microphones to turn off when charging

Automatic On and Automatic Off mode turns off microphones when they’re placed in the microphone

charging cradle and turns them on when they’re removed.

N O T E

This is a global setting for all microphones in the system. You can also program a specific

microphone for a specific response. For more information, see Enabling automatic shut off when

charging on page 21.

g To set the microphones to turn off in the charging cradle

Select Auto off when charging on the Microphones tab.

Setting Button Disable mode

Button Disable mode disables the buttons of the microphone, preventing users from changing volume

settings. The Mute/Power Off button isn’t disabled with this feature.

N O T E

This is a global setting for all microphones in the system. You can also program a specific

microphone for a specific response. For more information, see Setting your microphone to disable

volume buttons on page 20.

g To disable the buttons on the microphone

Select Disable buttons on microphone on the Microphones tab.

Setting auxiliary volume control from the microphone

You can set auxiliary volume control to use the microphone to increase the volume, decrease the

volume or mute the most recently active auxiliary audio input device at the control unit without

returning to your computer or the input device. For more information, see Controlling an auxiliary audio

input device from your microphone on page 17.

You can then press the Mute/Power Off button on the microphone to take control of the volume for

the audio input device.

N O T E

Auxiliary audio input refers to external input sources at the control unit, not at the microphone.

40

C H A P T E R 5

Customizing your settings

g To set auxiliary audio input volume

If you want to prevent the user from using the microphone to control input volumes, select

Disable buttons on microphone on the Microphones tab.

If you want to enable the user to use the microphone to control input volume when the

microphone is muted, select On mute in the Aux Volume Control drop-down list on the

Microphones tab.

Setting auxiliary ducking

The auxiliary ducking settings enables you to reduce the volume of the control unit’s auxiliary audio

inputs when you’re speaking into the microphone.

This is helpful if you want to talk over a DVD/Blu-ray or other audio input device at the control unit.

g To set an auxiliary ducking level

Select a ducking level in the Aux Ducking drop-down list on the Microphones tab.

Ducking level Volume change during microphone transmission

none No change

low -6 dB

medium -12 dB

high -18 dB

Setting a Soft button short response

You can designate a response for when a user presses the Soft button on a microphone for less than

four seconds. Typically you can use this to mute auxiliary audio inputs but it can trigger a relay or

have no action.

g To set a Soft button short response

If you want to mute auxiliary audio inputs at the control unit, select Aux Mutein the Soft Button

- Short drop-down list on the Microphones tab.

If you want to trigger a relay in the relay input, select Relay.

If you don’t want a response when you quickly press the Soft button, select No Action.

41

C H A P T E R 5

Customizing your settings

Setting a Soft button long response

You can designate a response for when a user presses the Soft button on a microphone for longer

than four seconds. Typically you can use this to mute auxiliary audio inputs but it can also trigger a

relay or have no action.

g To set a Soft button long response

If you want to mute auxiliary audio inputs at the control unit, select Aux Mutein the Soft Button

- Long drop-down list on the Microphones tab.

If you want to trigger a relay in the relay input, select Relay.

If you don’t want a response when you press the Soft button for longer than four seconds,

select No Action.

Changing the audio input names and trims

The Input Names/Trims tab enables you to do the following:

l Change the name of any audio input at the control unit so that it’s more recognizable in

SMARTAudio configuration software. Each input can be named from one of the preset input

labels or can be user defined.

l Trim the audio inputs that arrive at the control unit to reduce their volume.

g To change the name of an auxiliary audio input device

1. Identify the input you want to rename on the InputNames/Trims tab.

2. Select the name you want for that input from the drop-down list. You can also select User

Defined, and then type a name for the input device.

g To change the trim of an auxiliary audio input device

Select the input you want to trim on the InputNames/Trims tab, and then set the trim.

Other system settings

The System Settings tab enables you to do the following:

l Change the volume of the active input device at the microphone.

l Set a response for the room module relay.

l Set a trigger for the room module relay.

42

C H A P T E R 5

Customizing your settings

Enabling the microphone user to change active input device volume

When your SMARTAudio system is set to Auto Select, the control unit automatically detects the

active audio input. This enables the microphone user to change the volume of the active audio input

device without changing the volume of the other audio input device.

For more information on changing the volume of the audio input devices with the microphone, see

Controlling an auxiliary audio input device from your microphone on page 17.

g To enable a microphone user to change the volume of audio input devices

If you want to enable the microphone user to only change the volume of the active audio input

device, select Auto Select on the SystemSettings tab.

If you want to enable the microphone user to change the volume of all audio input devices, clear

Auto Select.

Setting the relay settings

You can install a relay at the room module to trigger a relay response on command, such as dimming

lights, turning on an auxiliary audio input device or sending a signal to another location.

The command to the relay trigger can be one of the following:

l A teacher pressing the Soft button of the microphone

l An input at the 6-12V input

l Either the teacher pressing the Soft button or by an input at the 6-12V input

The relay can provide one of the following:

l Latching response

l 200 ms pulse

l 400 ms pulse

l 600 ms pulse

This is a single pole, double throw (SPDT) relay with normally open (N.O.), normally closed (N.C.)

and common (COM) contacts.

A relay can be in an activated or deactivated state, as shown below.

State Relay path

Activated The N.O. contact is closed and the N.C. contact is open.

Deactivated The N.O. contact is open and the N.C. contact is closed.

43

C H A P T E R 5

Customizing your settings

Room module connections

The room module includes relevant connections.

g To set the relay settings

Select the preferred mode on the SystemSettings tab from the following table:

Setting Result

Latching Relay is active until the next pulse is received.

200 ms pulse Relay is active for 200 milliseconds.

400 ms pulse Relay is active for 400 milliseconds.

600 ms pulse Relay is active for 600 milliseconds.

g To set the relay trigger

If you want both the Soft button and the 6-12V input to trigger the relay, select either on the

SystemSettings tab.

If you want the Soft button to trigger the relay, select mic.

If you want the 6-12V input to trigger the relay, select 6–12v.

N O T E

If you select 6-12V input as a relay trigger, the input can also set duck audio volume on the

same signal. For more information, see Setting the volume during a 6-12V input on page 38.

44

Chapter 6

SMARTAudio system

Resetting your system 45
Updating the control unit firmware 46
Troubleshooting using the microphone status light 47
Troubleshooting why your voice doesn’t come through the speakers 48
Troubleshooting issues with an auxiliary audio input device 48

You might be able to solve the issue with your SMARTAudio system by performing these checks.

l Check your cable connections.

l Ensure SMARTAudio software is installed.

l Reset the control unit to its startup state (see below).

l Update the control unit firmware.

Resetting your system

g To reset the system

1. Remove the control unit bottom cover.

2. Press the labeled system Reset button for three seconds.

The system resets.

3. Replace the control unit bottom cover.

45

C H A P T E R 6

Troubleshooting your SMARTAudiosystem

Updating the control unit firmware

I M P O R T A N T

Do not update the control unit firmware unless you’re advised to by SMARTSupport

(smarttech.com/support).

g To update the control unit firmware

1. Launch the SMART Firmware Update.

On Windows 64-bit operating systems, browse to C:\Program Files (x86)\SMART

Technologies\SMART Product Drivers\SMARTFirmwareUpdater.exe

On Windows 32-bit operating systems, browse to C:\Program Files\SMART

Technologies\SMART Product Drivers\SMARTFirmwareUpdater.exe

On Mac operating system software, browse to Applications\SMARTProduct

Drivers\Additional Tools\SMARTFirmwareUpdater.app

The SMART Firmware Upgrade Wizard appears.

2. Click Next.

The wizard scans your computer and displays a list of connected SMART interactive products.

3. Select your SMARTproduct in the product update list.

4. Click Next.

The updater updates your firmware.

I M P O R T A N T

Do not disconnect your control unit from your computer during the update.

5. Click Finish when the update is complete, and then orient your interactive whiteboard.

46

C H A P T E R 6

Troubleshooting your SMARTAudiosystem

Troubleshooting using the microphone status light

The normal state for the microphone status light is solid green. Use the following table if the light isn’t

on or if it isn’t solid green.

The microphone status
light is...

Off. Your microphone is turned off. Press any button on your

Flashing red twice per
second.

Flashing red four times per
second.

Solid amber. Your room module isn’t receiving

Flashing green. The microphone is muted. Press the Mute/Power Off button

Solid green. Normal operation No action required

Cause Solution

microphone.

Your microphone battery isn’t
charged.

Battery power is at 10% of its full
charge.

Battery power is at 5% of its full
charge.

power.

You’re out of range of your room
module.

Charge your microphone battery in
the microphone charging cradle.

Charge the battery.

Charge the battery.

Press the Power button on the
control unit.

Move within 15' (4.6 m) of the room
module or the expansion sensor.

to restore the microphone’s
volume.

47

C H A P T E R 6

Troubleshooting your SMARTAudiosystem

Troubleshooting why your voice doesn’t come through the speakers

Use the following table if your voice doesn’t come through the speakers when you speak into the

microphone.

Cause Solution

Your volume is too low on the
microphone.

Your microphone volume is too low in
SMARTAudio software.

Your microphone isn’t communicating
with the room module.

The SMARTAudio system is turned
off.

Two microphones are set to the same
channels.

Increase the volume.

Increase the volume using SMARTAudio software.

Turn your microphone toward the room module or an
expansion sensor, and then move to within 15' (4.6 m) of
the room module.

Turn on the SMARTAudio system.

Check the microphone mode, and then change one
microphone to Find Channel mode.

Troubleshooting issues with an auxiliary audio input device

Use the following table if you can’t hear an auxiliary audio input device playing on your SMARTAudio

system.

Cause Solution

The file isn’t playing. Play the file.

Your computer audio output is muted. Restore the volume for your computer.

The input device is muted at your
control unit.

The SMARTAudio system is turned
off.

There is no USB connection from your
computer to the control unit.

Increase the volume using SMARTAudio software .

Turn on the SMARTAudio system.

Connect a USB cable from your computer to the control
unit.

48

Appendix A

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment regulations (WEEE directive)

Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment

sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMARTTechnologies

products, we strongly encourage you to properly recycle the electronic product when it has reached

the end of its life. If you require further information, please contact your reseller or

SMARTTechnologies for information on which recycling agency to contact.

Restriction of Certain Hazardous Substances (RoHS directive)

This product meets the requirements of the European Union’s Restriction of Certain Hazardous

Substances (RoHS) directive 2002/95/EC.

Consequently, this product also complies with other regulations that have arisen in various

geographical areas, and that reference the European Union’s RoHS directive.

Batteries

Batteries are regulated in many countries. Check with your reseller to find out how to recycle used

batteries.

49

A P P E N D I X A

Hardware environmental compliance

There are special regulations that must be met when shipping a product that has a lithium ion battery

packaged with the product or shipping a lithium ion battery. When returning a SMARTTechnologies

product which contains a lithium ion battery or returning a lithium ion battery, call

SMARTTechnologies RMA for information on the special shipping regulations.

l 1.866.518.6791, Option 4 (U.S./Canada)

l 1.403.228.5940 (all other countries)

Packaging

Many countries have regulations restricting the use of certain heavy metals in product packaging. The

packaging used by SMARTTechnologies to ship products complies with applicable packaging laws.

Covered electronic devices

Many U.S. states classify monitors as covered electronic devices and regulate their disposal.

Applicable SMARTTechnologies products meet the requirements of the covered electronic devices

regulations.

China’s Electronic Information Products regulations

China regulates products that are classified as EIP (Electronic Information Products).

SMARTTechnologies products fall under this classification and meet the requirements for China’s

EIP regulations.

50

SMARTTechnologies

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