SMART Sync 2009
Installation Guide
Product Registration
If you register your SMART product, we’ll notify you of new features
and software upgrades.
Register online at www.smarttech.com/registration
.
Keep the following information available in case you need to contact
SMART Technical Support.
Product Key: _________________________________
Date of Purchase: _________________________________
Trademark Notice
SMART Board, smarttech and the SMART logo are trademarks or registered trademarks of
SMART Technologies ULC in the U.S. and/or other countries. Microsoft and Windows are
either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries. Adobe is a registered trademark of Adobe Systems Incorporated in
the U.S. and/or other countries. All other third-party product and company names are
mentioned for identification purposes only and may be trademarks of their respective
owners.
Copyright Notice
©2008–2009 SMART Technologies ULC. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language in any form by any means without the prior written consent of SMART
Technologies ULC. Information in this manual is subject to change without notice and does
not represent a commitment on the part of SMART.
Patents pending.
06/2009
Contents
1 Welcome to SMART Sync ........................................................ 1
SMART Sync Components ............................................... 2
2 Installing SMART Sync ............................................................. 3
Before You Start ............................................................... 4
Starting the Installation ..................................................... 6
Installing SMART Sync Teacher, Class List Server and
Administrator Tool............................................................. 7
Installing SMART Sync Student........................................ 9
3 Using SMART Sync ................................................................ 16
Starting SMART Sync ..................................................... 16
Viewing the SMART Sync Help ...................................... 17
A Customer Support................................................................... 18
Online Information and Support ...................................... 18
Training ........................................................................... 18
Technical Support ........................................................... 18
General Inquiries............................................................. 19
Registration..................................................................... 19
99-00755-03-B0
ii | CONTENTS
99-00755-03-B0
Chapter 1
Welcome to SMART Sync
With SMART Sync, teachers in your school can manage their
classrooms and communicate with and assist students without
leaving their computers.
Using SMART Sync, teachers can monitor and control students’
computers using the Thumbnails view, which displays up-to-themoment images of students’ screens. Teachers can customize the
appearance of this view. In addition to viewing the thumbnails,
teachers can do the following:
• Capture snapshots of a student’s screen
• Take control of a student’s computer
• Place a temporary lock on students’ computers
• Remotely shut down students’ computers
• Allow or block Internet access
• Allow or block the use of specific applications
Teachers can also use SMART Sync to communicate with their
entire class, a group of students or an individual student. Teachers
can broadcast their desktops, conduct polls, send messages to
students and receive replies, send files to students and more.
This guide is for teacher or administrators who are responsible for
installing SMART Sync at their schools using the CD.
99-00755-03-B0
2 | CHAPTER 1 – WELCOME TO SMART SYNC
SMART Sync Components
From an administrator’s perspective, SMART Sync consists of four
components:
• SMART Sync Teacher: An application that resides on the
teachers’ computers and allows them to connect with students
and other teachers as teacher aides
• SMART Sync Student: An application that resides on the
students’ computers and allows them to connect with teachers
• SMART Sync Class List Server: Server software that
connects students and teachers
• SMART Sync Administrator Tool: An application that allows
you to create and edit SMART School files, which are central
repositories of student, teacher, class, computer lab and
computer information, and application and Internet blocking
rules
NOTE
Class List Server and Administrator Tool are optional. You don’t
need to install them to use SMART Sync Teacher and
SMART Sync Student. However, there are benefits to installing
them. See the SMART Sync 2009 System Administrator’s
Guide (document 129773
).
99-00755-03-B0
Chapter 2
Installing SMART Sync
You can install SMART Sync Teacher, Student, Class List Server
and Administrator Tool using:
• the installation wizard on the SMART Sync CD or downloaded
from the SMART website
• the command line interface
• SMART Install Manager (using Windows® Group Policy for
deployment)
This guide covers installing SMART Sync using the installation
wizard. For instructions on installing SMART Sync using the other
two options, see the SMART Sync 2009 System Administrator’s
Guide (document 129773
).
Although you can install SMART Sync Class List Server,
Administrator Tool, Teacher, and Student in any order, SMART
Technologies recommends that you ensure SMART Sync Class List
Server is running before you run and configure SMART Sync
Teacher and SMART Sync Student.
Depending on your environment, you can install SMART Sync Class
List Server and Administrator Tool on the same computer or different
computers. In either case, SMART Sync Class List Server must be
on a computer that is accessible to all teacher and student
computers on your school’s network.
99-00755-03-B0
4 | CHAPTER 2 – INSTALLING SMART SYNC
Before You Start
Display Settings
SMART Sync works best when the teacher’s and students’
computers are set to the same screen resolution and color depth.
However, the software makes adjustments for different color settings
and resolutions. For example, if a broadcasting computer (either
teacher or student) runs at a higher resolution than a viewing
computer, scroll bars appear on the viewing computer so that you
can view the entire higher-resolution screen.
Similarly, if a broadcasting computer has a higher color setting than a
viewing computer, the broadcasting computer’s colors are reduced
so that the user can see it at the viewing station. For example, if a
student’s computer has a higher color setting than the teacher’s
computer, the teacher sees a Color Reduced message below the
thumbnail. When the teacher views a live, full-screen image, the
colors appear slightly degraded.
For information on how to change the display settings of your
school’s monitors, see the instructions that came with the operating
system.
SMART Sync works best when the screen resolution is 1024 × 768.
Refer to the following table for the optimal screen resolution and
color depth for your school’s monitors.
Screen Resolution High Color (16 bit) True Color (32 bit)
1024 × 768 or less Optimal Optimal
1152 × 864 Acceptable Acceptable
1280 × 1024 Acceptable Acceptable
1600 × 1200 Acceptable Not recommended
99-00755-03-B0
5 | CHAPTER 2
– INSTALLING SMART SYNC
Network Size and Speed
The preferred TCP/IP network configuration for SMART Sync is a
switch or a switching hub that restricts network traffic to a particular
segment of your local area network. In this configuration, other
network traffic doesn’t affect your system and SMART Sync doesn’t
slow down other segments of the network. Network activity is faster
when the number of connected students is smaller.
Network Type
10 Mbps 40
100 Mbps 80
Wireless (single 802.11 a/g access point) 30
Graphics-rich backgrounds on your students’ screens may slow
SMART Sync’s performance. Performance is best if your students’
screens have simple, single-color backgrounds.
Maximum Number
of Students
Internet Connection Firewalls
If you install SMART Sync on a computer that has an active Internet
connection firewall, the firewall can cause network problems. If
possible, set the firewall to allow network traffic from SMART Sync. If
this doesn’t resolve the problem, ensure the following network
communication ports are open:
Port Purpose
5463 (TCP) Main Teacher-to-Student communications port
5485 (TCP) Main Teacher-to-Teacher communications port
5496 (UDP) Teacher discovery port
5491 (UDP) Broadcast port
5493 (UDP) Broadcast recovery port
99-00755-03-B0
6 | CHAPTER 2 – INSTALLING SMART SYNC
Starting the Installation
You can start the installation by inserting the SMART Sync CD into
your computer or downloading the teacher or student installation
wizard executable (.exe) file from the SMART website.
To start the installation from the SMART Sync CD
1. Insert the SMART Sync CD in the computer.
The SMART Sync Classroom Management Software dialog box
appears.
NOTE
If the dialog box doesn’t appear, navigate to and open
[CD Drive]\CDBrowser.exe using Windows® Explorer.
2. Click Install Teacher Edition to install SMART Sync Teacher,
Class List Server and Administrator Tool (see page 7).
OR
Click Install Student Edition to install SMART Sync Student
(see page 9).
To start the installation from the SMART website
1. In a Web browser, navigate to
www2.smarttech.com/st/en-US/Support/Downloads/smartsync/
Windows/Sync2009.htm.
2. Follow the on-screen instructions to download the teacher or
student installation wizard executable file.
3. Double-click the executable file.
4. Install SMART Sync Teacher, Class List Server and
Administrator Tool (see page 7).
OR
Install SMART Sync Student (see page 9).
99-00755-03-B0
7 | CHAPTER 2
– INSTALLING SMART SYNC
Installing SMART Sync Teacher, Class List Server and Administrator Tool
There are three components of SMART Sync for teachers and
administrators:
• SMART Sync Teacher allows teacher to communicate with and
assist students.
• SMART Sync Class List Server facilitates the connections
between SMART Sync Teacher and SMART Sync Student
installations in your school.
• SMART Sync Administrator Tool allows you to create SMART
School (.school) files. A SMART School file contains information
about students, teachers, classes and computer labs in your
school. By referencing a SMART School file, teachers can
access a central repository of class and computer lab
information as well as application and Internet blocking rules.
To install SMART Sync Teacher, Class List Server and Administrator Tool
1. Start the installation (see page 6).
2. Click Next.
3. Read the license agreement. If you accept the terms, click
I accept the terms in the license agreement, and then
click Next.
4. Select or clear the following check boxes to define which
components you want to install:
– Install SMART Sync Teacher
– Install SMART Sync Class List Server
– Install SMART Sync Administrator Tool
5. Click Next.
99-00755-03-B0
8 | CHAPTER 2 – INSTALLING SMART SYNC
6. Click Install.
The installation wizard installs the components you selected in
step 4.
7. Select or clear the post-installation check boxes as appropriate,
and then click Finish.
To activate SMART Sync Teacher on a teacher’s computer
1. If you haven’t done so already, start SMART Sync Teacher by
double-clicking the SMART Sync Teacher 2009 icon on the
desktop.
The Evaluation Version dialog box appears.
2. Click Activate License.
The SMART Software Activation: SMART Sync Software
dialog box appears.
3. Follow the on-screen instructions to enter the product key and
activate the software.
NOTE
The product key is printed on an insert inside the CD case.
4. Click Next.
Installing SMART Sync Teacher on Teacher Aides’ Computers
You can allow other teachers limited access to SMART Sync so that
they can monitor a teacher’s class. SMART Sync refers to these
additional teachers as teacher aides. They can access the
Thumbnails view and monitor the whole class, a group or an
individual student.
NOTE
You must install SMART Sync Teacher to monitor a class as a
teacher aide. However, you don’t need an additional license for
a teacher aide installation.
99-00755-03-B0
9 | CHAPTER 2
To install SMART Sync Teacher on a teacher aide’s computer
Follow the instructions for installing SMART Sync Teacher on a
teacher’s computer (see page 7).
Each time the teacher aide starts SMART Sync Teacher, the
Evaluation Version dialog box appears, and the teacher aide must
click OK to continue.
Using an evaluation version of SMART Sync Teacher, the teacher
aide can use all of its features for 30 days.
When the teacher aide starts SMART Sync for the first time after the
evaluation period expires, the SMART Sync Evaluation Expires
dialog box appears. The teacher aide can then click Continue as TA
to continue using his or her installation of SMART Sync Teacher as a
teacher aide.
After the evaluation period expires, many of SMART Sync’s features
are no longer enabled, but you can still monitor another teacher’s
class as a teacher aide.
– INSTALLING SMART SYNC
Installing SMART Sync Student
Install SMART Sync Student on the students’ computers. SMART
Technologies recommends that you install SMART Sync Teacher on
your teacher’s computers first so that you can detect the Teacher
installations on your school’s network when running the SMART
Sync Student Configuration Tool.
IMPORTANT
After installing SMART Sync Student, ensure the student does
not have administrative rights. Otherwise, the student can close
SMART Sync Student by ending the process.
99-00755-03-B0
10 | CHAPTER 2 – INSTALLING SMART SYNC
TIP
After installing and configuring SMART Sync Student on one
student’s computer, you can use the SyncClient.ini file from that
computer to configure all other installations of SMART Sync
Student. For more information, see the SMART Sync 2009
System Administrator’s Guide (document 129773
To install SMART Sync Student on a student’s computer
1. Start the installation (see page 6).
2. Click Next.
3. Read the license agreement. If you accept the terms, click
I accept the terms in the license agreement, and then
click Next.
4. If you don’t want to include shortcuts to SMART Sync Student
on the desktop and in the Start menu, clear the Install Desktop
and Start Menu Shortcuts check box, and then click Next.
5. Click Install.
The installation wizard installs SMART Sync Student on the
student’s computer.
6. Click Finish.
The SMART Sync Student Configuration Tool dialog box
appears.
).
99-00755-03-B0
11 | CHAPTER 2
– INSTALLING SMART SYNC
Reconfiguring SMART Sync Student
You can reconfigure SMART Sync Student by starting and running
the SMART Sync Student Configuration Tool.
To reconfigure SMART Sync Student
1. Select Start > All Programs > SMART Technologies >
SMART Sync > SMART Sync Student
Configuration Tool 2009.
OR
Navigate to and open C:\Program Files\
SMART Technologies\SMART Sync Student\
StudentConfig.exe.
The SMART Sync Student Configuration Tool dialog
box appears.
2. Click Next.
3. Click one of the following options:
Option Click this option to:
Visible to
students
Hidden from
students
Show the SMART Sync user interface to
the student.
Hide the SMART Sync user interface from
the student.
NOTE
If you click Hidden from students, the student won’t be
able to do the following:
– Connect to a teacher by selecting the teacher’s name
– Manually start SMART Sync Student
– Manually enter an ID after starting SMART Sync
The relevant controls in SMART Sync Student
Configuration Tool will be disabled or hidden.
99-00755-03-B0
from a list
Student
12 | CHAPTER 2 – INSTALLING SMART SYNC
4. Click Next.
5. Click one of the following options:
Option Click this option to:
Allows the
student to select
from a list of
available
teachers
Automatically
connects with
this Teacher ID
Allow the student to select a teacher from
a list.
NOTE
This option is disabled if you clicked
Hidden from student in step 3.
Connect SMART Sync to a specific
teacher through the teacher’s ID.
Type the ID in the box to the right of the
option.
Automatically
connects with
this hostname or
IP address
Connect SMART Sync to a specific
teacher through the or IP address.
Type the or IP address in the box to the
right of the option.
NOTE
If your network uses DHCP, refer to
the computer by rather than by
IP address.
Uses this
Class List Server
hostname or
IP address
Connect SMART Sync to a specific
teacher using SMART Sync Class List
Server.
Type the or IP address of the SMART
Sync Class List Server computer in the
box to the right of the option.
NOTE
If your network uses DHCP, refer to
the SMART Sync Class List Server
computer by rather than by
IP address.
99-00755-03-B0
13 | CHAPTER 2
– INSTALLING SMART SYNC
6. If the computer has multiple network adapters, click Network
Adapter Selection to specify the order of the network adapters.
7. Click Next.
8. Clear the Start SMART Sync Student automatically…
check box if you don’t want SMART Sync Student to start when
the student first logs on.
NOTE
This check box is disabled if you clicked
Hidden from student in step 3.
9. Select the student’s language in the Language drop-down list.
10. Select the following check boxes:
Check Box Select this check box to:
Ask questions Allow the student to ask questions through
SMART Sync.
Chat Allow the student to chat with other
students through SMART Sync.
Submit files Allow the student to submit files through
SMART Sync.
Exit the Student
program
Allow the student to close SMART Sync
Student.
NOTE
These check boxes aren’t visible if you clicked
Hidden from student in step 3.
11. Cl ick Next.
99-00755-03-B0
14 | CHAPTER 2 – INSTALLING SMART SYNC
12. Click one of the following options:
Option Click this option to:
Student
Controlled
Allow the student to enter an ID when
SMART Sync Student starts.
NOTE: This option is disabled if you
clicked Hidden from student in step 3.
The following Enter a specific student ID.
Type the ID in the box to the right of the
option.
Found in this
Active Directory
field…
Find the student ID in an Active
Directory® directory service field of the
student’s login account.
Type the Active Directory directory service
field name in the box to the right of the
option.
Anonymous Allow the student to use SMART Sync
Student without entering an ID.
13. Click Next.
14. Click one of the following options:
Option Click this option to:
My Documents
folder
Store files the teacher shares with the
student in the My Documents folder.
Custom folder Store files in another folder.
Type the path to the folder in the box
below the option.
15. Click Next.
99-00755-03-B0
15 | CHAPTER 2
– INSTALLING SMART SYNC
16. Click one of the following options:
Option Click this option to:
No security Allow any teacher with SMART Sync
Teacher to connect to the student.
Allow only
teachers with this
class password
Allow only teachers who enter a specified
password in SMART Sync Teacher to
connect to the student.
Type the password in the two boxes to the
right of the option.
Allow only
Teachers who are
part of the
following
Allow only teachers in certain groups to
connect to the student.
Select the groups in the box below the
option.
group(s)
17. Click Next.
18. Click Finish.
The SMART Sync Student 2009 Installer Information dialog box
appears.
19. Save changes in any running applications, and then click Yes.
The student’s computer restarts.
99-00755-03-B0
Chapter 3
Using SMART Sync
After you install SMART Sync, teachers and students can start the
software on their computers. They can then refer to the Help system
to learn more about using the application.
Starting SMART Sync
To start SMART Sync Teacher
Double-click the SMART Sync Teacher 2009 icon on the desktop.
OR
Browse to the SMART Sync 2009 folder and double-click
SMARTSyncTeacher.exe.
If you haven’t already activated the software, SMART Sync Teacher
prompts you to do so (see page 8).
To start SMART Sync Student
The method for starting SMART Sync Student depends upon
installation settings and the student’s hardware.
Depending on the installation settings, SMART Sync Student may
start automatically when the student starts the computer.
If the software doesn’t start automatically, or if you’ve closed the
software since the computer started, double-click the SMART Sync
Student 2009 icon on the desktop.
99-00755-03-B0
17 | CHAPTER 3
– USING SMART SYNC
Viewing the SMART Sync Help
For information on using SMART Sync Teacher, see the
SMART Sync Help.
To access the Help from the teacher’s computer
Select Help > Contents.
OR
Hover the pointer over a dialog box, button or menu option and
press F1.
NOTE
The SMART Sync CD also includes the SMART Sync 2009
User’s Guide.
99-00755-03-B0
Appendix A
Customer Support
Online Information and Support
Visit www.smarttech.com/support to view and download user’s
guides, how-to and troubleshooting articles, software and more.
Training
Visit www.smarttech.com/trainingcenter for training materials and
information about our training services.
Technical Support
If you experience difficulty with your SMART product, please contact
your local reseller before contacting SMART Technical Support. Your
local reseller can resolve most issues without delay.
NOTE
To locate your local reseller, visit www2.smarttech.com/st/en-
US/Where+to+Buy.
99-00755-03-B0
19 | APPENDIX A
All SMART products include online, telephone, fax and e-mail
support:
– CUSTOMER SUPPORT
Online www.smarttech.com/contactsupport
Telephone +1.403.228.5940 or
Toll Free 1.866.518.6791 (U.S./Canada)
(Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)
Fax +1.403.806.1256
E-mail support@smarttech.com
General Inquiries
Address SMART Technologies
3636 Research Road NW
Calgary, AB T2L 1Y1
CANADA
Switchboard +1.403.245.0333 or
Toll Free 1.888.42.SMART (U.S./Canada)
Fax +1.403.228.2500
E-mail info@smarttech.com
Registration
To help us serve you, register online at www.smarttech.com/
registration.
99-00755-03-B0
20 | APPENDIX A – CUSTOMER SUPPORT
99-00755-03-B0
Toll Free 1.866.518.6791 (U.S./Canada)
or +1.403.228.5940
www.smarttech.com
99-00755-03-B0
Loading...