Smarttech SPNL-6265-V2, SPNL-6275 User Manual

Download

Page 1

smarttech.com/docfeedback/171166

SMARTBoard® 6000 series with iQ

interactive displays

USER’S GUIDE

FOR MODELS SPNL-6265-V2 AND SPNL-6275

Page 2

Product registration

If you register your SMART product, we’ll notify you of new features and software upgrades.

Keep the following information available in case you need to contact SMART Support.

Serial number:

Date of purchase:

この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがあります。

Licenses

The terms HDMI and HDMI Hig h-Definition Multimedia Inte rface, and the H DMI lo go are trademarks o r regis tered trade marks of HD MI Licensing LLC in the United States and other countries.

The Bluetooth wor d mark is owned by the Bluetooth SIG, Inc. and any use of s uch marks by S MARTTechnologi esULC is under lice nse.

Trademark no tice

SMARTBoard , SMARTNo teboo k, S MARTInk, S MARTamp, SMART lab, SMAR Tkapp, SMARTkappiQ, PenID, smarttech, the SMART logo and all SMART taglines are trademarks or r egi stere d trad emarks o f SMARTTechnologi esULC in the U. S. and/or other countries. Windows and Internet Explorer are either registered trademarks or trademarks o f Micros oft Corp oration in the United States and /or other countries. Apple , Mac, OSX, iPhone, iPad, iPod touch, AirP lay and Safari are trademarks of App le Inc., re gistered in the U.S. and other countries. Goog le, Goo gle Cast, Goo gle Drive , Googl e Play, Andro id, Chr ome, Chr omebo ok and Chromecast are trademarks of G oogle Inc. Adob e, Acrobat, Re ader , Flash and Flash Player are either reg istere d trade marks or trade marks of Ado be Systems Incorporated in the U .S. and/or other countries. AirP arrot is a trademark of Squir rels LLC re gistered in the United States and other countries. All other third-par ty pro duct and co mpany names may be trademarks of their resp ective owner s.

Copyrigh t n otice

© 2017SMARTTechnolo gies ULC. All rights reserved . No p art of this publication may be reproduced , transmitted, transcribed, store d i n a retrieval sys tem or translated into any lang uage in any form b y any me ans without the p rior wr itten conse nt of SMARTTe chnologie sULC. Information in this manual is subject to chang e without notice and do es not represent a commitment on the part of SMART.

This prod uct and/or use thereo f is cove red by one o r more of the follo wing U.S. patents:

www.smarttech.com/patents

03/2017

VCCI-A

smarttech.com/kb/171166

Page 3

Important information

NOTE

Refer to the installation and maintenance guide for important information about installing and maintaining the display (see More information on page8).

WARNING

l Do not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

l Do not stand (or allow children to stand) on a chair to touch the surface of the display.

l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

l Do not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not be covered by the warranty.

l Do not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

l Disconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

The power cable or plug is damaged

Liquid is spilled into the display

Objects fall into the display

The display is dropped

Structural damage, such as cracking, occurs

The display behaves unexpectedly when you follow operating instructions

i smarttech.com/kb/171166

Page 4

IMPORTANT INFORMATION

l The pens on this product use an adhesive containing nonylphenol ethoxylate, a candidate

substance of very high concern under the EU REACH Regulation (EC) 1907/2006.

مﺪﺨﺘﺴﺗمﻼﻗﻷاةﺪﻮﺟﻮﻤﻟاﻲﻓاﺬﻫﺞﺘﻨﻤﻟاةﺪﺎﻤﺔﻘﺻﻻيﻮﺘﺤﺗﻰﻠﻋلﻮﻨﻴﻔﻠﻴﻨﻮﻨ

،تﻼﻴﺴﻛﻮﺜﻳإﻲﻫﻮةﺪﺎﻤﺔﺤﺷﺮﻤنأنﻮﻜﻳﺎﻬﻟةرﻮﻄﺨةﺮﻴﺒﻛﺎًﻘﻓﻮﺔﺤﺋﻼﻟ

REACH ﺪﺎﺤﺗﻼﻟﻲﺒﻮرﻮﻷامﻗر (EC) 1907/2006.

Las plumas de este producto utilizan un adhesivo que contiene etoxilato de nonilfenol,una sustancia candidata de muy alto riesgo según elReglamento REACH de la UE (CE) 1907/2006.

Pera na tomto produktu využívajílepidlo obsahující nonylfenolethoxylát, což je dle nařízení (ES) REACH 1907/2006 látka vzbuzujícímimořádné obavy.

Pennene på dette produkt anvender etklæbemiddel der indeholder nonylphenolethoxylat,et stof der er særligt problematiske under EU REACH forordningen (EF) 1907/2006.

DieStifte dieses Produkts verwenden einen Klebstoffmit Nonylphenolethoxylat,einem Stoff der nach Artikel59 der Verordnung (EG) Nr. 1907/2006 (REACH) auf der Liste der Stoffe mit einem beträchtlichen Risiko steht.

Οι πένες αυτού του προϊόντος χρησιμοποιούν μια κολλητική ουσία που περιέχει αιθοξυλιωμένη εννεϋλοφαινόλη, μια υποψήφια ουσία που προκαλεί πολύ μεγάλη ανησυχία σύμφωνα με τον Κανονισμό REACH της ΕΕ(ΕΚ) 1907/20 06.

Los rotuladores de este productoemplean un adhesivo que contiene etoxilato de nonilfenol,una sustancia candidata de gran preocupación según la regulación REACH de la UE (CE) 1907/2006.

Tämän tuotteen kynissä on liimaa, joka sisältää nonyylifenolietoksylaattia, joka on erityinen huolenaihe EU REACH-asetuksen (EY) 1907/2006 mukaan.

Les crayons de ce produitutilisent un adhésif contenant des éthoxylates de nonylphénol,substance extrêmement préoccupante en vertu du règlement REACH de l'UE (CE) 1907/2006.

Ezen a termékena tollak egynonil-fenol-etoxilátot tartalmazó ragasztót használnak. Ez az anyag az 1907/2006/EK REACH-rendelet értelmében különös aggodalomra okotadó.

Le penne diquesto prodotto utilizzano un adesivo contenente etossilato di nonilfenolo,una sostanza candidata estremamente problematica aisensi del regolamento REACH dell'UE(CE) 1907/2006.

この製品のペンには、EUのREACH規則（EC）No 1907/2006で定められている高懸念物質候補であるノニルフェノールエトキシレートを含む接着剤が使用されています。

이 제품의 펜은 EU REACH Regulation (EC) 1907/2006 에 의해 고위험성우려 후보물질로 지정된 노닐페놀 에 톡시레이트가 함유된 접착제를 사용합니다.

Voor destiften in dit productwordt gebruikgemaakt van een kleefstof met nonylfenolethoxylaat, een zeerzorgwekkende stof opdekandidaatslijst volgens de Europese REACH-richtlijn (EG) 1907/2006.

Pennene som følger med dette produktet bruker et klebestoff som inneholdernonylfenoloksetylat,et stoff det er ytret stor bekymring for iEUREACH Regulation (EC) 1907/2006.

Pióra na tym produkcie używają kleju zawierającego etoksylan nonylofenolu,substancję z listy kandydackiej wzbudzającą duże obawy na mocy unijnego Rozporządzenia REACH (WE) 1907/2006.

As canetas neste produto usam um adesivocontendo nonilfenoletoxilado, uma substância candidata que suscita elevada preocupação no âmbito do regulamento EU REACH (EC) 1907/20 06.

В пишущих ручках данного изделия используется клей,содержащий оксиэтилированный нонилфенол ― кандидат на включение в списки особоопасных веществ в соответствии с Регламентом ЕС относительно правил регистрации, оценки, санкционирования и ограничения использования химических веществ (REACH) 1907/2006.

Pisala na tem izdelku uporabljajo lepilo, kivsebuje nonilfenoletoksilat, ki se uvršča med snovi,kimorda vzbujajozelo veliko skrb v skladu z Uredbo EU (ES) 1907/2006 REACH.

De inkluderade pennorna för denna produkt använder ett bindemedel som innehållernonylfenoletoxylat,som är föremål för bekymmer enligt EU REACH förordning (EG) 1907/2006.

Bu üründeki kalemler, AB REACH Yönetmeliği(EC) 1907/2006 uyarınca son derece endişe uyandıran madde adayı nonilfenoletoksilat içeren bir yapıştırıcıyı kullanmaktadır.

本产品所用之墨笔采用之黏胶含有壬基酚聚氧乙烯醚（nonylphenol ethoxylate），根据欧盟REACH法规（EC）1907/2006，此化学物为极受关切化学物名单上之候选化学物之一。

本產品所用之墨筆採用之黏膠含有壬基酚聚氧乙烯醚 (nonylphenol ethoxylate)，根據歐盟 REACH 法規 (EC) 1907/2006，此化學物為極受關切化學物名單上之候選化學物之一。

ii smarttech.com/kb/171166

Page 5

IMPORTANT INFORMATION

Federal Communication Commission interference statement

This device complieswith Part 15 ofthe FCC Rules.Operation is subject to the following two conditions:(1) This device may not cause harmful interference,and (2) this devicemust accept any interference received, including interference that may cause undesired operation.

This equipment has been testedand found to comply with the limits for a Class A digital device,pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and,if not installed and used inaccordance with the instructions,may cause harmful interference toradio communications.However, there is no guarantee that interference will not occur in a particular installation. If thisequipment does cause harmful interference toradio or television reception,which can bedetermined by turning the equipment off and on,the user is encouraged to try to correct the interference byone of the following measures:

l Reorient or relocate the receiving antenna.

l Increase the separation between the equipment and receiver.

l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

l Consult the dealer or an experiencedradio/TV technician for help.

FCC Caution: Any changes or modifications not expresslyapproved by the partyresponsible for compliance could void the user’s authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction withany other antenna or transmitter.

5.15–5.25 GHz frequencyband operation is restricted to indoor use only. Outdoor operations in the 5150~5250 MHz are prohibited.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.This equipment should be installed and operated with minimum distance 20 cm between theradiator and your body.

Note: The country code selectionis for the non-U.S.modelonly and is not availableto all U.S.models.Per FCCregulations, all Wi-Fi products marketed in U.S. must be fixed to U.S.operation channels only.

Industry Canada statement

This device complieswith RSS-210 of the Industry Canada Rules.Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) this devicemust accept any interference received,including interference that may cause undesired operation.

Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appareils radioexempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doitpas produire de brouillage préjudiciable,et (2) ce dispositifdoitaccepter tout brouillage reçu,y compris un brouillage susceptiblede provoquer un fonctionnement indésirable.

Caution

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellitesystems;

(ii) the maximum antenna gain permittedfor devicesin the bands 5250-5350 MHz and 5470-5725 MHz shallcomply withthe e.i.r.p.limit; and

(iii) the maximum antenna gain permitted for devicesin the band 5725-5825 MHz shallcomply with the e.i.r.p.limits specified for point-to-point and non point-to-point operation as appropriate.

iii smarttech.com/kb/171166

Page 6

IMPORTANT INFORMATION

(iv) Users should also beadvised that high-power radars are allocated as primary users (i.e.,priority users) of the bands 52505350 MHz and 5650-5850 MHz and that these radars couldcause interference and/or damage to LE-LAN devices.

Avertissement

Le guide d’utilisation des dispositifspour réseaux locaux doit inclure des instructions précises sur les restrictions susmentionnées, notamment :

(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire lesrisques de brouillage préjudiciableaux systèmes de satellites mobiles utilisant les mêmes canaux;

(ii) le gainmaximald’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725MHz doit se conformer à la limite de p.i.r.e.;

(iii) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e.spécifiée pour l’exploitation point à point et non point à point,selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs deradars dehaute puissance sontdésignés utilisateurs principaux (c.-à-d.,qu’ils ont la priorité) pour les bandes 5250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou desdommages aux dispositifsLAN-EL.

Radiation exposure statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.This equipment shouldbe installedand operated with minimum distance 20 cm between the radiator and your body.

Déclaration d’exposition aux radiations

Cet équipement estconforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installéet utiliséavec un minimum de 20 cm dedistance entre la source de rayonnement et votre corps.

iv smarttech.com/kb/171166

Page 7

Important information i

Federal Communication Commission interference statement iii Industry Canada statement iii

Chapter 1: Welcome 1

About this guide 1 About the display 1 Components 3 Accessories 7 More information 8

Chapter 2: Getting started with the display 9

Turning the display on and off 9 Viewing connected computers’ input 9 Interacting with content 11 Writing, drawing and erasing 12 Adjusting audio 13 Freezing the screen 13

Chapter 3: Using apps on the display 15

Using the launcher 16 Using the Whiteboard 17 Using Lessons 20 Using Activities 24 Using Workspaces 24 Using Browser 25 Using Input 26 Using Screen Share 27 Using the Clean Up button 32

Chapter 4: Troubleshooting 35

Resolving general issues 35 Resolving issues with Activities 36 Resolving issues with Workspaces 36 Resolving issues with Browser 37 Resolving issues with Input 37 Resolving issues with Screen Share 38

v smarttech.com/kb/171166

Page 8

CONTENTS

Appendix A: Using the SMARTkapp app 45

Installing the app and starting it for the first time 45 Connecting and disconnecting the app 47 Writing, erasing and viewing notes 50 Saving and working with snapshots 52 Sharing sessions 57

vi smarttech.com/kb/171166

Page 9

Chapter 1

About this guide 1 About the display 1

Features 2 Models 2

Components 3

iQ appliance 4 Screen 4 Pens with erasers 4 Front control panel 5 Presence detection sensor 6 Internal speakers 7

Accessories 7

SMART wall mount and wall stand 7 SMART Mobile Stand 7

More information 8

This chapter introduces the SMARTBoard® 6000 series interactive display with iQ.

About this guide

This guide explains how to use a SMARTBoard 6000 series interactive display with iQ.

This guide is intended for individuals who use displays in their organizations. Other documentation and resources are available for those who install and maintain displays (see More information on page8).

About the display

The SMARTBoard 6000 series interactive display with iQ is the hub of your classroom. iQ technology connects devices, lesson content and pedagogically relevant software to create a cohesive educational experience. PC-free embedded computing provides one-touch access to a diverse suite of SMART applications—Notebook lessons, amp workspaces, lab gamification activities and whiteboard—and collaborative tools, such as wireless screen sharing and a web

1 smarttech.com/kb/171166

Page 10

CHAPTER1

WELCOME

browser. There’s no need for wires, cables or manual software updates.

Features

The display includes the following features:

Feature Description

iQ technology The display’s iQ appliance connects devices, lesson content and

pedagogically relevant software to create a cohesive educational experience.

Touch support You can do everything on the display that you can do at your

computer—open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on—by touching the display’s surface.

You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out.

The display’s support for at least four simultaneous touches enables you and other users to interact with objects on the screen at the same time.

Writing and drawing support

You can write over any application in digital ink using one of the supplied pens, and then erase the digital ink using your palm or the eraser on the pen.

You and another writer can write or draw digital ink on the screen at the same time. The PenID™ feature enables you to assign different ink appearances to each pen.

Audio support The display includes integrated speakers for presenting audio from

connected input sources.

Models

Two models of SMARTBoard 6000 series interactive display with iQ are available:

l SMARTBoard 6065-V2 interactive display with iQ (SPNL-6265-V2)

l SMARTBoard 6075 interactive display with iQ (SPNL-6275)

Refer to the specifications for detailed technical information for each of these models, including product dimensions and weights (see More information on page8).

2 smarttech.com/kb/171166

Page 11

CHAPTER1

WELCOME

NOTE

For information about SMARTBoard 6000 series interactive displays without the iQ appliance (SPNL-6055, SPNL-6065, SPNL-6065-V2 and SPNL-6075), see the SMARTBoard 6000 series

interactive display pages in the Support section of the SMART website.

Components

The display consists of the following components:

No. Name More information

Pictured

1 Screen Page4

2 Pen with eraser (×2) Page4

3 Front control panel Page5

4 Presence detection sensor Page6

Not pictured

5 iQ appliance Page4

6 Speakers Page7

7 Connector panel Page9

3 smarttech.com/kb/171166

Page 12

CHAPTER1

WELCOME

No. Name More information

8 Menu control panel [N/A]

9 USB receptacle [N/A]

iQ appliance

The iQ appliance is installed in the accessory slot on the back of the display. Take advantage of iQ technology and access SMART education software and third-party applications.

Screen

The screen sizes vary by model:

Model Diagonal Width Height Aspect ratio

SPNL-6265-V2 64 1/2" (163.9 cm) 561/4" (142.8cm) 31 5/8" (80.4 cm) 16:9

SPNL-6275 75" (190.5cm) 65" (165.2cm) 38 5/8" (93 cm) 16:9

Cameras in the corners of the screen track finger and pen positions across the display. The screen is surrounded by a channel that contains reflective tape.

CAUTION

l Keep the reflective tape dry.

l Do not remove or damage the reflective tape.

IMPORTANT

l Do not attach adhesive notes or other items to the screen because they will interfere with

the cameras.

l Do not place anything in the reflective tape channel because it will interfere with the

cameras.

Pens with erasers

The display comes with two pens with erasers attached.

The display’s bottom frame includes magnetic holders for the pens. Removing a pen from the holders activates it, and you can use it to draw or erase digital ink.

4 smarttech.com/kb/171166

Page 13

CHAPTER1

WELCOME

CAUTION

When you return the pen to the magnetic holder, make sure it’s centered in its holder to keep it from falling and being damaged.

Front control panel

The front control panel contains the Standby, Input Select, Mute and volume control buttons.

No. Name Procedure

1 Standby

Press to enter or exit Standby mode.

Press and hold to reset the display.

2 Input Select Press to switch inputs.

Mute

Press to mute or unmute the volume.

Press and hold to freeze and unfreeze the screen.

4 Volume decrease Press to decrease the volume.

5 Volume increase Press to increase the volume.

IMPORTANT

If there is a film over the front control panel, remove it before using the front control panel.

In normal operation, all buttons are white.

5 smarttech.com/kb/171166

Page 14

CHAPTER1

WELCOME

The Standby button also functions as an indicator light:

Indicator light Status Procedure

Solid white Normal operation [N/A]

Off Not receiving power

Solid amber DPMS (power

management) mode

Slowly flashing

Standby mode

amber

Flashing amber No USB connection from

the connected computer

Slowly flashing white

SMARTBoard service not running on the connected computer

Confirm the display’s power cable is

connected to the power outlet. Flick the switch beside the AC power inlet

to the ON(I) position.

Press the Standby button to exit

DPMSmode. Connect an input source.

Press the Standby button to exit

Standby mode. If presence detection is enabled, move in

range of the presence detection sensor. If Wake to Touch is enabled, touch the

screen.

Verify the connections to the computer.

Switch to the computer’s input.

See Viewing connected computers’ input on page9.

Ensure that SMART Product Drivers is installed and that the SMARTBoard service is running.

Presence detection sensor

The display has a presence detection sensor on its bottom frame that can detect people up to 16' (5 m) away when the display is in Standby mode.

When the sensor detects people in the room, the display turns on. Touching the screen activates the display. If the room is empty for a specified period, the display returns to Standby mode.

6 smarttech.com/kb/171166

Page 15

CHAPTER1

WELCOME

Internal speakers

The display includes two 10 W integrated speakers. You can also connect external speakers.

Accessories

Accessories for the display include the following:

l SMART wall mount

l SMART wall stand

l SMART Mobile Stand

SMART wall mount and wall stand

Use the SMART wall mount model WM-SBID-501 to mount the display on a wall. For more information about the SMART wall mount, see the SMART wall mount installation instructions (smarttech.com/kb/170599).

If the wall can’t support the display’s weight, you can use the SMART wall stand model WS-SBID-500 along with the SMART wall mount to transfer some of the weight from the wall to the floor. For more information about the SMART wall stand, see the SMART wall stand installation instructions (smarttech.com/kb/170466).

SMART Mobile Stand

The SMART Mobile Stand is height adjustable and includes integrated speakers, a locking cabinet to secure equipment and casters that swivel and lock for easy movement.

For more information, see the SMART Mobile Stand specifications (smarttech.com/kb/131862).

7 smarttech.com/kb/171166

Page 16

CHAPTER1

WELCOME

More information

In addition to this guide, SMART provides the following documents for the display.

Document Link

All models

Quick reference smarttech.com/kb/171165

Installation and maintenance guide smarttech.com/kb/171167

SMARTBoard 6065-V2 interactive display with iQ

Specifications smarttech.com/kb/171142

Installation instructions smarttech.com/kb/171145

SMARTBoard 6075 interactive display with iQ

Specifications smarttech.com/kb/171143

Installation instructions smarttech.com/kb/171155

iQ appliance

Specifications smarttech.com/kb/171097

Installation instructions smarttech.com/kb/171090

Release notes smarttech.com/kb/171180

These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard 6000 series interactive display with iQ pages in the Support section.

8 smar ttech.com/kb/171166

Page 17

Chapter 2

Turning the display on and off 9 Viewing connected computers’ input 9 Interacting with content 11 Writing, drawing and erasing 12 Adjusting audio 13 Freezing the screen 13

This chapter explains how to turn the display on and off, how to view connected computers’ input and how to interact with the display.

Turning the display on and off

The display’s presence detection sensor can detect people up to 16' (5 m) away when the display is in Standby mode. When the sensor detects people, the display turns on. Touching the screen activates the display.

The display returns to Standby mode when the sensor doesn’t detect people in the room for a while.

NOTE

If presence detection is disabled, press the Standby button on the front control panel to turn

the display on and off.

Viewing connected computers’ input

By default, the display shows the iQ appliance’s input. You can use the apps on the iQ appliance to complete many of the same tasks you can complete on a computer (see Chapter 3: Using apps on the display on page15).

9 smarttech.com/kb/171166

Page 18

CHAPTER2

GETTING STARTED WITH THE DISPLAY

You can also view and interact with a room computer or guest laptop if it’s connected to the display through the connector panel:

NOTES

l Your organization’s installers might have connected cables to the connector panel and run

the cables behind a wall or under the floor to a desk or table where you can place your computer.

l If the room computer or guest laptop is connected to the iQ appliance, see Using Input on

page26.

l The display comes with a license of SMARTLearning Suite, which might be installed on the

room computer or on guest laptops. SMARTLearning Suite includes the following software:

Software Description

SMARTNotebook® collaborative learning

Enables you to create .notebook files that include graphics, text, tables, lines, shapes, animations and more

software

SMART Product Drivers Enables connected computers to detect input from the

display

SMARTInk™ Enables you to write and draw in digital ink over applications,

files, folders, websites and any other open window on connected computers

10 smarttech.com/kb/171166

Page 19

CHAPTER2

GETTING STARTED WITH THE DISPLAY

To view a connected computer’s input

Press the Input Select button on the front control panel until HDMI1, HDMI2 or DisplayPort

is selected.

Interacting with content

By touching the display’s surface, you can do everything on the display that you can do at your computer. You can also use an array of gestures within applications.

NOTE

Not all gestures work in all applications. Refer to an application’s documentation to learn which gestures it supports.

Pan (one finger) Pan (two fingers) / scroll

Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)

11 smarttech.com/kb/171166

Page 20

CHAPTER2

GETTING STARTED WITH THE DISPLAY

Rotate Flick

Writing, drawing and erasing

The display includes a black pen and a red pen with erasers, which you can use to write or draw in digital ink. You can erase digital ink using either the eraser ends of the pens or gestures.

NOTES

l Make sure your hands, arms and any loose clothing don’t touch the display surface as you

write, draw and erase.

l If you’re viewing a connected computer’s input, SMARTInk enables you to write or draw in

digital ink over applications, files, folders, websites and any other open window on the computer.

To write or draw in digital ink

1. Pick up one of the display’s pens.

2. Use the pen to write or draw in digital ink.

NOTE

The PenID feature enables you to use the black and red pens at the same time and customize their colors and other settings independently.

12 smarttech.com/kb/171166

Page 21

CHAPTER2

GETTING STARTED WITH THE DISPLAY

To erase digital ink

Move a pen’s eraser over the digital ink you want to erase.

OR Move your palm or fist over the digital ink you want to erase.

Adjusting audio

If you’re presenting content with sound, you can use the buttons on the front control panel to increase, decrease, mute and unmute the volume (see Front control panel on page5).

Freezing the screen

You can temporarily freeze the screen by pressing and holding the Mute button on the front control panel (see Front control panel on page5). This is particularly useful when you want to pause a video, an animation or other moving content.

To unfreeze the screen, press and hold the Mute button again.

13 smarttech.com/kb/171166

Page 22

Page 23

Chapter 3

Using the launcher 16

Opening and closing the launcher 16 Adding or removing apps from the launcher 16

Using the Whiteboard 17

Opening the Whiteboard 17 Whiteboard tools and controls 18 Writing and erasing notes on the Whiteboard 18 Using the Whiteboard Library 19

Using Lessons 20

Opening a SMARTNotebook file in Lessons 21 Using Lessons tools 22 Using Lessons on the display 22 Frequently asked questions about the Lessons app on the display 23

Using Activities 24

Opening Activities 24 Using Activities 24

Using Workspaces 24

Opening Workspaces 25 Using Workspaces 25

Using Browser 25

Opening Browser 25 Using Browser 25

Using Input 26

Showing content on the display 26 Downloading SMART software 26 Stop showing content on the display 27

Using Screen Share 27

Sharing content from the Chrome™ browser to the display 27 Sharing content from your Windows® computer to the display 28 Sharing content from your Apple product to the display 29 Sharing content from your Android™ mobile device 30 Stop sharing content 32

Using the Clean Up button 32

15 smarttech.com/kb/171166

Page 24

CHAPTER3

USING APPS ON THE DISPLAY

The display includes the following apps:

l Whiteboard

l Lessons

l Activities

l Workspaces

l Browser

l Input

l Screen Share

You can access these apps as well as settings from the launcher. After you’ve finished using the display, you can clean up the display for the next user.

Using the launcher

The launcher contains all your apps and settings.

Opening and closing the launcher

To open the launcher

Press the Home button on the screen.

The launcher appears.

To close the launcher

Select an app, press the Home button or tap anywhere on the screen.

The launcher closes.

Adding or removing apps from the launcher

To add or remove apps from the launcher

Press the Home button on the screen.

Press Settings .

The Settings window appears.

16 smarttech.com/kb/171166

Page 25

CHAPTER3

USING APPS ON THE DISPLAY

3. Select Launcher.

4. Select an app’s check box to add it to the launcher.

Clear an app’s check box to remove it from the launcher.

5. To exit the Settings window, open the launcher and select an app.

Using the Whiteboard

You can view and erase notes, continue a Whiteboard session from the Library and share your Whiteboard using the SMARTkapp® app.

Opening the Whiteboard

NOTE

When you first turn on the display or wake the display up from standby, the display defaults to the Whiteboard.

To open the Whiteboard

1. Open the launcher.

Press Whiteboard .

17 smarttech.com/kb/171166

Page 26

CHAPTER3

USING APPS ON THE DISPLAY

Whiteboard tools and controls

The Whiteboard has several tools and controls for accessing and managing Whiteboard sessions.

Tool Icon Description

Connect Use the SMARTkapp app to connect your mobile device to your

display. See Connecting and disconnecting the app on page47 for more

information.

NOTE

If the QR code is not visible, the SMARTkapp app won’t be able to connect to the display and your mobile device wont’ be able to save snapshots of the display in the app.

See the SMARTBoard 6000 series interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167) for more information.

Device The display is connected to a mobiledevice.

Capture Press the button to save snapshots of the whiteboard to your

mobile device.

Erase All Erase all notes on the Whiteboard or save all notes to the Library.

Library Press the button to save your Whiteboard sessions.

See Using the Whiteboard Library on the facing page for more information.

Writing and erasing notes on the Whiteboard

You can write and erase notes on the display just like you do on a traditional dry-erase board. For more information, see Writing, drawing and erasing on page12.

TIPS

l Use your finger to pan the whiteboard left or right to access more whiteboard space.

l To erase all content on the display, see Starting a new Whiteboard on the facing page.

18 smarttech.com/kb/171166

Page 27

CHAPTER3

USING APPS ON THE DISPLAY

Using Panoramic View

Panoramic View provides an overview of the entire Whiteboard. Panoramic View is visible only on the display. Use Panoramic View to quickly view a different part of the Whiteboard.

To show Panoramic View

Touch the Whiteboard near the bottom of the screen.

Panoramic View appears.

To quickly view content using Panoramic View

1. Use your finger to move Panoramic View left or right to view the entire writing surface.

2. Press the area you’d like to present.

The display shows the area you selected.

To hide Panoramic View

Panoramic View disappears after five seconds.

Starting a new Whiteboard

To start a new whiteboard

Press the New Whiteboard icon.

Your notes are saved in the Library.

To continue a saved whiteboard session, see Continuing a session form the Whiteboard Library on the next page.

Using the Whiteboard Library

The Whiteboard Library stores the Whiteboard sessions on the iQ appliance. You can open the Library and continue a saved session on the display. Saved Whiteboard sessions are organized by date.

Some displays have the Library disabled. The Library must be enabled before you can save or continue a session.

See the SMARTBoard 6000 series interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

19 smarttech.com/kb/171166

Page 28

CHAPTER3

USING APPS ON THE DISPLAY

Continuing a session form the Whiteboard Library

You can easily continue from where you left off in a previous Whiteboard session.

To continue a session from the Whiteboard Library

Press the Library icon .

2. Select the session you want to continue.

Setting how long the Library stores sessions

By default, the display stores sessions for one month.

To change how long the Library stores sessions, see the SMARTBoard 6000 series interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

Deleting a session from the Library

To delete a session from the Library

Press the Library icon .

2. Select a session by tapping the session’s check box.

Press Select All to select all sessions.

3. Press Trash to delete the selected sessions.

Using Lessons

Teachers can use the Lessons app to open, view and interact with downloaded or assigned SMARTNotebook content. Lessons makes it easy to present files and play SMART lab™ activities on the display.

Provide any feedback about the Lessons app to SMART at smarttech.uservoice.com.

NOTE

Displays with older models of the iQ appliance don’t include Lessons. See Identifying your

SMARTkappiQ™ system and AM30 appliance version.

20 smarttech.com/kb/171166

Page 29

CHAPTER3

USING APPS ON THE DISPLAY

Opening a SMARTNotebook file in Lessons

To open SMARTNotebook files on a USBdrive

1. Copy the SMARTNotebook files to the USBdrive.

2. Insert the USB drive into the display.

NOTE

The USB receptacle may be covered with a dust cap. Remove the dust cap before inserting the USB drive.

3. Open the launcher.

Tap Lessons .

The Library shows all the .notebook files on the USB drive. The first page of each file also appears.

5. Tap the file you want to open.

6. If the file is a SMART lab activity, you can play the activity.

Move between pages and documents by selecting the Page sorter or Library

buttons at the bottom of the screen.

21 smarttech.com/kb/171166

Page 30

CHAPTER3

USING APPS ON THE DISPLAY

Using Lessons tools

About Lessons tools

Lessons provides several tools for accessing and managing SMARTNotebook files.

Tool Icon Description

Back Press the button to return to the previous screen.

Ink Menu Pick up a pen and tap the icon to select pen type, color, line

thickness, and to create custom pens. Use the pens to annotate files or to write in digital ink on your documents and activities.

Marquee Select tool

Page sorter Tap the icon to sort and move file pages as required. In the Page

LIbrary Tap the icon to view all of the Lessons files available on the

About Lessons settings

Access Lessons settings by tapping the Lessons icon in the upper-left corner.

Option Values Function

Right toolbar visibility On, Off Displays a copy of the toolbar on the right

Tap the icon to create a rectangular selection tool, then touch and hold where you want your selection to begin. Drag to create a rectangle surrounding the objects you want to select.

To stop using the Marquee Select tool, press the icon.

Sorter view, drag a file or page to the location on the page as required.

Tap the icon to view all the pages in a file.

display. Tap a file to open it. If the file is a SMART lab activity, you can play the activity.

Using Lessons on the display

To use Lessons

1. Open the launcher.

Tap Lessons .

22 smarttech.com/kb/171166

Page 31

CHAPTER3

USING APPS ON THE DISPLAY

3. Tap a file to open it.

Open a file from a USBdrive. See To open SMARTNotebook files on a USBdrive on page21.

4. Tap the file to open.

If the file contains a SMART lab activity, you can play the activity.

5. Use the Lessons tools and controls to interact with the file.

NOTE

To close a SMART lab activity, press the white in the top right corner.

Frequently asked questions about the Lessons app on the display

How do I copy SMARTNotebook files to my display?

Copy SMARTNotebook files to a USBdrive and insert it in the USB receptacle on the display.

Why is there a pause when I open a SMARTNotebook file?

Load times haven’t been optimized yet. Some files load in 10 seconds, and other files take longer.

TIP

Press Library to return to the Library and then tap the file’s thumbnail to open the file

again. This may make a file load more quickly.

Where has the Flash® content gone?

The display no longer supports Flash content. Lessons displays a placeholder when there is Flash content on a page. See the SMARTkappiQ system software 2.5 release notes (smarttech.com/kb/171135) for more information.

Why don’t all the SMARTNotebook tools appear?

The Lessons app interface is designed to minimize distractions and to maximize displayed content. Some content-creation tools have been removed. It’s similar to Adobe®Acrobat®Reader® versus the full experience of AdobeAcrobat.

How do I interact with a SMART lab activity?

l Lessons doesn’t support activities that require mobile devices, such as Monster Quiz or Shout

It Out!

l Activities appear full screen. Tap the image of the activity and wait while it loads.

23 smarttech.com/kb/171166

Page 32

CHAPTER3

USING APPS ON THE DISPLAY

To close a lab activity, press the white in the top right corner. The white can be difficult

to see against a white background.

l To edit or configure lab activities, open them in SMARTNotebook software.

Using Activities

Teachers can use activities to quickly build game-based activities and get timely insight into students’ understanding.

NOTE

Displays with older models of the iQ appliance don’t include Activities. See Identifying your

SMARTkappiQ system and AM30 appliance version.

Opening Activities

To open Activities

1. Open the launcher.

Press Activities .

Using Activities

See Using SMART lab for more information.

Using Workspaces

Workspaces allows you to access SMARTamp™ collaborative learning software on the display.

SMARTamp is an easy-to-use cloud-based application that enables teachers and students to collaborate in real time. SMARTamp integrates with Google™ Drive™ and

GSuite for Education, which simplifies deployment and account management for your school.

NOTE

Displays with older models of the iQ appliance don’t include Workspaces. See Identifying your

SMARTkappiQ system and AM30 appliance version.

24 smarttech.com/kb/171166

Page 33

CHAPTER3

USING APPS ON THE DISPLAY

Opening Workspaces

To open Workspaces

1. Open the launcher.

Press the Workspaces icon.

A browser window opens and the SMARTamp web page appears.

Using Workspaces

For more information on Workspaces, see the Using SMARTamp.

Using Browser

You can use a web browser on the display.

NOTES

l Displays with older models of the iQ appliance don’t include Browser. See Identifying your

SMARTkappiQ system and AM30 appliance version.

l Browser supports HTML5 and earlier content.

l Browser doesn’t support third-party plugins, such as AdobeFlash Player.

Opening Browser

To open Browser

1. Open the launcher.

Press Browser .

Using Browser

Use the browser as you would on your computer or mobile device. Refer to the Help in the browser.

25 smarttech.com/kb/171166

Page 34

CHAPTER3

USING APPS ON THE DISPLAY

Using Input

You can present content from your computer on the display when you connect a computer to the iQ appliance. Download and install SMARTsoftware on the connected computer to take full advantage of the display’s touch and ink features.

NOTES

l Connecting a computer to the iQ appliance requires a recent iQ appliance. See Identifying

your SMARTkappiQ system and AM30 appliance version.

l To connect a computer to the display’s connector panel, see Viewing connected

computers’ input on page9.

l If you want to share content from a copyright-protected source (such as a Blu-ray™ player),

connect the device to the display’s connector panel. See Viewing connected computers’ input on page9.

Showing content on the display

To show content on the display

1. Make sure the input source is OPS/HDMI (see Viewing connected computers’ input on page9).

2. Connect a computer to the iQ appliance’s HDMI in and USB receptacles.

3. Optionally, orient the display. See the SMARTBoard 6000 series interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

4. Open the launcher.

The launcher appears.

Press Input .

The display looks for a connection, and the computer’s desktop appears on the screen.

Downloading SMART software

SMARTLearning Suite includes SMARTInk. When you download and install SMARTLearning Suite on the connected computer, SMARTInk enables you to write and draw in digital ink over applications, files, folders websites and any other open window on your computer.

For more information about SMARTLearning Suite, see Viewing connected computers’ input on page9.

26 smarttech.com/kb/171166

Page 35

CHAPTER3

USING APPS ON THE DISPLAY

Stop showing content on the display

To stop showing content on the display

Open the launcher and select another app.

Using Screen Share

You can share content wirelessly to the display from your computer or mobile device.

NOTES

l Displays with older models of the iQ appliance don’t include Screen Share. See Identifying

your SMARTkappiQ system and AM30 appliance version.

l When you use the launcher to switch apps on the display, Screen Share stops.

l To change the display’s name, see the SMARTBoard 6000 series interactive displays with

iQ installation and maintenance guide (smarttech.com/kb/171167).

Sharing content from the Chrome™ browser to the display

You can use the Chrome browser and Google Cast™ (a browser extension for Chrome) to share the desktop or a specific browser tab from your computer.

NOTES

l Use Chrome version 52 and later to share content.

l Make sure your computer is connected to the same network as the display.

To download the Chrome browser

1. On your computer, go to google.com/chrome.

2. Click Download > For personal computers >Download Chrome.

3. Follow the on-screen instructions.

27 smarttech.com/kb/171166

Page 36

CHAPTER3

USING APPS ON THE DISPLAY

To share content from the browser tab to the display

1. On the display, open the launcher.

The launcher appears.

Press Screen Share .

3. On your computer, open the Chrome browser.

4. Open the tab you want to share to the display.

In the top right corner of your browser, click the Cast icon .

6. Select the display’s name.

NOTE

When you’re sharing content, the Cast icon turns blue.

To share content from your desktop to the display

1. On the display, open the launcher.

The launcher appears.

Press Screen Share .

3. On your computer, open the Chrome browser.

In the top right corner of your browser, click the Cast icon .

5. Click the drop-down menu beside Cast to.

6. Click Cast desktop.

7. Select the display’s name.

8. In the Share your screen dialog box, click Entire screen.

NOTE

When you’re sharing content, the Cast icon turns blue.

Sharing content from your Windows® computer to the display

You can use the Chrome browser to share content from your Windows computer.

You can purchase AirParrot®, an application that allows you to share your display, a single application or a media file. See airsquirrels.com/airparrot/features/win.

28 smarttech.com/kb/171166

Page 37

CHAPTER3

USING APPS ON THE DISPLAY

NOTE

Make sure your computer is connected to the same network as the display.

Supported Chrome browsers

Chrome browser version 52 or later

Sharing content from your Apple product to the display

For a list of supported Apple products, see Supported Apple devices and operating systems on the next page.

NOTE

Make sure your Mac computer or iOS device is connected to the same network as the display.

To mirror your Mac computer’s desktop to the display

1. On the display, open the launcher.

The launcher appears.

Press Screen Share .

On your Mac computer, click the AirPlay icon in the menu bar.

4. Select the display’s name.

The AirPlay icon turns blue when your Mac computer is sharing content with AirPlay.

To extend your Mac computer desktop to the display

1. On the display, open the launcher.

The launcher appears.

Press Screen Share .

On your Mac computer, click the AirPlay icon in the menu bar.

4. Select the display’s name.

The AirPlay icon turns blue when your Mac computer is sharing content with AirPlay.

Click the AirPlay icon , and then click Extend Desktop.

29 smarttech.com/kb/171166

Page 38

CHAPTER3

USING APPS ON THE DISPLAY

To mirror your iOS device’s screen to the display

1. On the display, open the launcher.

The launcher appears.

Press Screen Share .

3. On your iOS mobile device, open the Control Center.

4. Press AirPlay.

5. Select the display’s name.

6. Select Mirroring.

7. Select an app.

The content appears on the display.

Supported Apple devices and operating systems

The following Apple operating systems support Screen Share.

l iOS 9 or later

l OSX 10.11 (El Capitan) or later

The following Apple devices support Screen Share.

l iPhone 4S or later

l iPad 2 or later

l iPod touch (5th generation) or later

Sharing content from your Android™ mobile device

For a list of supported Android products, see Supported Android devices and operating systems on the facing page.

For more information, see Cast your Android screen from the Google Home app.

NOTE

Make sure your Android mobile device is connected to the same network as the display.

30 smarttech.com/kb/171166

Page 39

CHAPTER3

USING APPS ON THE DISPLAY

To share your Android mobile device’s screen on the display using the Google Home app

1. Download the Google Home app from Google Play™.

2. On the display, open the launcher.

The launcher appears.

Press Screen Share .

4. On your Android mobile device, open the Google Home app.

In the top left corner, press the navigation drawer .

6. Press Cast Screen.

7. Select the display’s name.

NOTE

If you don’t see the display you want, press MORESETTINGS to show more displays.

To share your Android mobile device’s screen on the display from the notification shade

1. On your device, swipe down to open the notification shade.

2. Press Cast.

3. Select the display’s name.

If you don’t see the display you want, press MORESETTINGS to show more displays.

NOTES

l Make sure your Android mobile device is connected to the same network as the display.

l Not all apps are Google Home-enabled.

Supported Android devices and operating systems

l All devices running Android 4.4.2 or later support the Cast Screen feature.

See Optimized devices for Android Screen casting.

NOTE

Not all mobile devices have beenoptimized for screen casting.

31 smarttech.com/kb/171166

Page 40

CHAPTER3

USING APPS ON THE DISPLAY

l Make sure Power Saving mode is off on your Android mobile device. Power Saving mode can

limit the mobile device’s processing power, which could affect the performance of the Cast Screen feature.

Stop sharing content

TIP

You can disconnect your mobile device or computer to stop sharing content to the display.

To stop sharing content to the display

1. Tap the display.

The overlay appears.

In the top right corner of the screen, press .

The message “Want to disconnect?” appears.

3. Press Yes.

Using the Clean Up button

After you’ve finished using the display, you can press the Clean Up button in the launcher to

clean up the display for the next user. Pressing the Clean Up button:

l Erases the Whiteboard

l Saves the Whiteboard session to the Library (if the Library is enabled)

l Resets Browser (clears the browser history, cache, cookies and closes all open tabs, and

opens a new tab)

l Closes all applications

NOTES

l Pressing the Clean Up button doesn’t perform a factory reset on the display.

l For information about changing the Clean Up button settings, see the SMARTBoard 6000

series interactive displays with iQ installation and maintenance guide

(smarttech.com/kb/171167).

32 smarttech.com/kb/171166

Page 41

CHAPTER3

USING APPS ON THE DISPLAY

To clean up the display

1. Open the launcher.

Press Clean Up .

The display cleans up.

33 smar ttech.com/kb/171166

Page 42

Page 43

Chapter 4

Resolving issues with Android mobile devices 38 Resolving issues with Apple devices 40 Resolving issues with Chrome browser and Chromebook 42 Resolving issues with Windows computers 43

This chapter explains how to troubleshoot the display’s software.

NOTE

For hardware troubleshooting information, see the SMARTBoard 6000 series interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167)

Resolving general issues

Issue Solutions

An app or feature is missing or not available.

The iQ apps and features do not appear when the display is turned on.

l The apps and features available depend on the iQ appliance model.

See Identifying your SMARTkappiQsystem and AM30 appliance version.

l The iQ system software may not includethat feature or app.

See the iQ system software release notes.

l The app may be disabled.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

l The display’s input source is not the iQ appliance. Makesure the correct input is

selected.

l Wait for a minute after first turning on the display or switching the input source to

the iQ appliance. This delay may be longer immediately after upgrading the iQ system software.

l The iQ appliance has stopped respondingduring startup or after a system

software update. Turn off the display,unplug the power cable and wait at least 30 secondsbefore reconnecting the power cableand turning on the display.

35 smarttech.com/kb/171166

Page 44

CHAPTER4

TROUBLESHOOTING

Issue Solutions

There isno content from the HDMI videoout connector.

The connected HDMI sync device (for example, a display,videosplitter, video extender or video capture system) may not support High-Bandwidth Digital Content Protection (HDCP). Make sure the sync device is ableto receive and display HDMI content that is protected by HDCP.

The iQ appliance stops responding when updatingthe iQ system software with a USB drive.

l The iQ system software version already installed may be thesame version as, or

newer than the version on the USB drive. Compare the version number of the current iQ system software withthe version number of the upgrade file on the USB drive.

l Follow the installation instructions provided on SMART’s website when updating

the iQ system software.

TIPS

Make sure the USB drive is FATformatted.

Make sure the file has not been renamed or unzipped.The file should be copied to the USB drive unmodified.

Make sure the file is located in the root folder on the USB drive.

Make sure the USB drive is inserted in the USBreceptacle on the display’s frame or to a USB receptacle on the iQ appliance, and not in a connected computer’s USB receptacle or extension cable.

Resolving issues with Activities

Issue Solutions

There isan issue with Activities. l Make sure the display is connected to a network.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

l If Browser can’t visitsecure (https) websites, ensure the display’sdate and time

are correct. See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

l Contact your system administrator.

Resolving issues with Workspaces

Issue Solutions

Workspaces is unable to display any content.

l Make sure the display’sdate and time are setcorrectly.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

l Connect the iQ appliance to a network withInternet access.

36 smarttech.com/kb/171166

Page 45

CHAPTER4

TROUBLESHOOTING

Resolving issues with Browser

Issue Solutions

There isan issue with Browser. l Makesure the display is connected to a network with Internet access.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

l If Browser can’t visitsecure (https) websites, ensure the display’sdate and time

are correct. See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

l Contact your system administrator.

Resolving issues with Input

Issue Solutions

There isan issue with the image. l Make sure the video cable is securelyfastened to both your computer and the

iQ appliance.

l Replace the video cable witha better quality video cable. l If you’r e usingtwo connected video cables, use one longer cable or move the

computer so it’s within a singlecable length of the iQ appliance.

l If you’r e usinga displayadapter with your video cable, try a different display

adapter.

l If your computer is connected to the iQappliance,verify that the input source is

OPS/HDMI. See Viewing connected computers’input on page9.

l If the display’s input source is OPS/HDMI, make sure your computer is

connected to the iQappliance. See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

l The video signal from your computer or mobile devicemight be HDCP

protected.Connect your computer to the display’s connector panel. See Viewing connected computers’input on page9.

l The computer or mobile device’s video resolution settings and refresh rates

aren’tsupported by theiQ appliance.The iQ appliance supports the following resolutions and refresh rates:

1920 ×1080 at 60 Hz

1600 × 900 at 60 Hz

1280 ×720 at 60 Hz

There isan issue with touch. l Make sure the USB cable is securelyfastened toboth your computer and the iQ

appliance.

l Use a USB 2.0 cable and make sure it’s connectedto the correct USB

receptacle. See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

l If touch interactivityis slow, close some open applications on the computer. l If touch is not behaving as expected,ensure SMARTProduct Drivers 12.3 or later

is installed on your computer. See smarttech.com/downloads.

l If touch is not behaving as expected,remove any USB cable extenders. For best

results, use a 16' (5 m) USB cable.

There isan issue with audio. l Turn off the mute setting on your computer.

l Turn up the volume on your computer. l Turn up the volume on the display.

See page5.

37 smarttech.com/kb/171166

Page 46

CHAPTER4

TROUBLESHOOTING

Resolving issues with Screen Share

TIP

Restart the Screen Share app and its discovery services:

1. On the display, open the launcher.

The launcher appears.

Press Settings .

3. Scroll to Applications > Screen Share.

4. Press Reset.

Resolving issues with Android mobile devices

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your mobile device is on the same network as the display. l Not allAndroid devices can initiate Screen Share from the notification drawer.

Download the GoogleHome app from GooglePlay to use Screen Share.

l If your display is using a wired network connection,try connecting it to a wireless

network.

Wired and wireless networks don’t often share the same network subnet. Connectingthe display to a wireless network might help theconnection between the display and a mobile device or computer that’sconnected wirelessly.

l Make sure the display and mobile device are set to the corr ect date and time.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167) and your mobile device’s

documentation.

l On your mobile device, turn Airplane mode on and then off again. If you can’t

see the display’sname in the list of devices,restart your mobiledevice.

l Restart your Android mobile device.

Restarting your mobiledevice can clear network address information that your mobile devicehad cached. Restarting the mobiledevice can also reinitialize audio and video encorders that mighthave stopped working properly.

l Restart your display.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

l If you’ve restarted your displayand stilldon’tsee the display’sname in the list of

devices, wait several minutes and then try to connect to the display again.

l Ensure you have the latest operating software on your Androidmobiledevice.

Make sure no system updates are pendingfor your Android mobile device.

NOTE

38 smarttech.com/kb/171166

Page 47

CHAPTER4

TROUBLESHOOTING

Issue Solutions

The display’s name appears in the listof available devices but you’re unable to connectto it.

The video is choppy or the audio isn’tin sync with the video.

l Open the Screen Share app.

a. On the display,open the launcher.

The launcher appears.

Press Screen Share .

l Your mobiledevice could be connected to different access points than your

display, which can increase latency. Turn Airplane mode on and then off on your mobile device to try to connect toa closer access point.

l Make sure the antenna is attached tothe iQ appliance. l Sharing videos or playing video games with frequent screen updates requires

more network bandwidth. Try reducing the video quality to improve performance. See the SMARTBoard 6000 ser ies interactive displays with iQ installation and maintenance guide (smarttech.com/kb/171167).

l Your mobiledevice may not beoptimizedfor sharing its screen and is limitedto

lower quality performance. Try connecting with a different mobile device.

l Ensure you have the latest operating software on your Androidmobiledevice.

Make sure no system updates are pendingfor your Android mobile device.

The video has no audio. l Make sure the volume on your mobile device is tur ned up and thedisplay is not

muted.

l Make sure you have the latest operating software on your Android mobile

device.

l Restart your mobile device.

The screen is not responding to

Touch interactions are not supported while using Screen Share. touch or you’re unableto writeor draw with the pens.

The issues persist even after you’ve restarted your Android mobile device and ensured they are on the same network as the display.

Contact your system administrator.

39 smarttech.com/kb/171166

Page 48

CHAPTER4

TROUBLESHOOTING

Resolving issues with Apple devices

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your mobile device or computer is on the same network as the

display.

l If your display is using a wired network connection,try connecting it to a wireless

network.

NOTE

l Make sure the display and computer have the correct date and time set.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and

maintenance guide (smarttech.com/kb/171167) and your computer’s

documentation.

l On your mobile device, turn Airplane mode on and then off on your mobile

device.

l Restart your mobile device.

NOTE

l On your computer, turn Wi-Fi off and then backon, or disconnect and then

reconnect the Ethernet cable.

l Restart your computer.

The display’s name appears in the listof available devices but you’re unable to connectto it.

NOTE

Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audioand videoeconders that might have stopped workingproperly.

l Restart your display.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and

maintenance guide (smarttech.com/kb/171167).

l If you’ve restarted your displayand stilldon’tsee the display’sname in the list of

devices, wait several minutes and then try to connect to the display again.

l Make sure your computer or device has the latest operating system software.

Open the Screen Share app.

a. On the display,open the launcher.

The launcher appears.

Press Screen Share .

40 smarttech.com/kb/171166

Page 49

CHAPTER4

TROUBLESHOOTING

Issue Solutions

The video is choppy or the audio isn’tin sync with the video.

l The display and the mobile device or computer could be connected to different

wireless accesspoints,which can increase latency. On themobile device, turn

Airplane mode on and back off to try toconnectto a closer access point.On the

computer,disconnect and then reconnect the Ethernet cable or turn Wi-Fi off

and then back on to try to connectto a closer access point.

l Make sure the antenna is attached tothe iQ appliance. l Reduceyour computer’s display resolution to 1920 × 1080 or lower. l Sharing videos or playing video games with frequent screen updates requires

more network bandwidth. Try reducing the video quality to improve

performance.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and

maintenance guide (smarttech.com/kb/171167).

l Make sure your computer or device has the latest operating system software.

The video has no audio. l Make sure the volume on your iOS deviceis turned up and the display is not

muted.

l Make sure the Ring/Silent switch isn’t set tosilent on your mobile device.

The screen is not responding to

Touch interactions are not supported while using Screen Share. touch or you’re unableto writeor draw with the pens.

The issues persist even after you’ve

Contact your system administrator. restarted your Mac computer or iOSmobiledevice and ensured they ar e on the same network as the display.

41 smarttech.com/kb/171166

Page 50

CHAPTER4

TROUBLESHOOTING

Resolving issues with Chrome browser and Chromebook

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your computer is on the same network as the display. l If your display is using a wired network connection,try connecting it to a wireless

network.

NOTE

l Make sure the display and computer have the correct date and time set.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and

maintenance guide (smarttech.com/kb/171167) and your computer’s

documentation.

l On your computer, turn Wi-Fi off and then backon, or disconnect and then

reconnect the Ethernet cable.

l Restart your computer.

NOTE

Restarting your computer can clear network address information that your computer had cached. Restarting the computer can also reinitialize audioand videoencoders that might have stopped workingproperly.

l For more information about theGoogle Cast browser extension,see Casting a

tab or entire desktop.

l Restart your display.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and

maintenance guide (smarttech.com/kb/171167).

l If you’ve restarted your displayand stilldon’tsee the display’sname in the list of

devices, wait several minutes and try to connect tothe display again.

The display’s name appears in the listof available devices but you’re unable to connectto it.

The video is choppy or the audio isn’tin sync with the video.

The screen is not responding to touch or you’re unableto writeor draw with the pens.

Open the Screen Share app.

a. On the display,open the launcher.

The launcher appears.

Press Screen Share .

l Not alldevices are designed for video encoding for Screen Sharing, so video

streaming might not behave as expected.

l Sharing videos or playing video games with frequent screen updates requires

more network bandwidth. Try reducing the video quality to improve

performance.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and

maintenance guide (smarttech.com/kb/171167).

l Screen Share has not been optimizedfor performance with Chromebooks.For

best results,limit usage to static content.

l The display and the computer might be connected to different wireless access

points,which can increase latency.On the computer, disconnect and then

reconnect the Ethernet cable or turn Wi-Fioff and then backon to try to connect

to a closer access point.

l Make sure the antenna is attached tothe iQ appliance.

Touch interactions are not supported while using Screen Share.

42 smarttech.com/kb/171166

Page 51

CHAPTER4

TROUBLESHOOTING

Resolving issues with Windows computers

Issue Solutions

The display’s name doesn’t appear in the list of available devices.

l Make sure your computer is on the same network as the display. l If your display is using a wired network connection,try connecting it to a wireless

network.

NOTE

l Make sure the display and computer have the correct date and time set.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and

maintenance guide (smarttech.com/kb/171167) and your computer’s

documentation.

l On your computer, turn Wi-Fi off and then backon, or disconnect and then

reconnect the Ethernet cable.

l Restart your computer.

NOTE

l Restart your display.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and

maintenance guide (smarttech.com/kb/171167).

l If you’ve restarted your displayand stilldon’tsee the display’sname in the list of

devices, wait several minutes and try to connect tothe display again.

l Make sure the operating system on your computer is up to date. l Windows Wireless Display (Miracast) is curr ently not supported.

Use Google Cast from Chrome browser. See Sharing content from your Windows® computer to the displayon page28.

You can purchase AirParrot, an application that allows you to share your computer’s display, an application,audio or a media file. See AirParrot.

l If you’ve restarted your diplay and still don’t see the display’s name in the listof

devices, wait several minutes and then try to connect to the display again.

The display’s name appears in the listof available devices but you’re unable to connectto it.

43 smar ttech.com/kb/171166

Open the Screen Share app.

a. On the display,open the launcher.

The launcher appears.

Press Screen Share .

Page 52

CHAPTER4

TROUBLESHOOTING

Issue Solutions

The video is choppy or the audio isn’tin sync with the video.

Which version of Chrome browser supports Screen Share?

The screen is not responding to touch or you’re unableto writeor draw with the pens.

l If your networkis slow or congested,Screen Shar e is affected.Contact your

administrator.

l The Wi-Fi signal could be weak.Contact your administrator. l Your device couldbe connected to different access points than your display,

which can increase latency. Turn Airplane mode on and then off on your

computer totry to connecting to a closer accesspoint.

l Sharing videos or playing video games with frequent screen updates requires

more network bandwidth. Try reducing the video quality to improve

performance.

See the SMARTBoard 6000 ser ies interactive displays with iQ installation and

maintenance guide (smarttech.com/kb/171167).

l Make sure the antenna is attached tothe iQ appliance. l Reduceyour display’s resolution to 1920 × 1080 or lower. l Make sure the operating system on your computer is up to date. l If you’r e usingAirParrot,make sure AirParrot isup to date. l If you’r e usingChrome, make sure Chrome is up to date. l If you’ve restarted your displayand stilldon’tsee the display’sname in the list of

devices, wait several minutes and then try to connect to the display again.

Chrome browser version 52 or later

Touch interactions are not supported while using Screen Share.

44 smar ttech.com/kb/171166

Page 53

Appendix A

Installing the app and starting it for the first time 45

Installing the app 46 Starting the app for the first time 46

Connecting and disconnecting the app 47

Connecting 47 Disconnecting 48 Continuing a previous session 49

Writing, erasing and viewing notes 50

Write and erase notes on the display 50 Write and erase notes in the app 50 Viewing notes 51

Using Radar View 52 Returning to the host’s current view 52

Saving and working with snapshots 52

Saving snapshots to the app 53 Viewing snapshots 53 Exporting snapshots 54 Deleting snapshots 56

Sharing sessions 57

Setting the shared session link type 58

Securing shared sessions 58 Stopping sharing 59 Connecting to another session 59

This appendix explains how to use the SMARTkapp app with the display.

Installing the app and starting it for the first time

You can download and install the SMARTkapp app by visiting the Apple App Store or Google Play, or you can install the app on your mobile device by scanning your display’s QR code.

45 smarttech.com/kb/171166

Page 54

APPENDIX A

USING THE SMARTKAPP APP

The app is compatible with the following devices:

Device type Requirements

Apple iOS 8.1 or later operating system software

50 MB of storage iPhone 4S or later Third generation iPad or later First generation iPad mini or later Fifth generation iPod touch or later

Android Android 4.4.4 (KitKat) or later operatingsystem

50 MB of storage (internal or SDcard) 1024 MB of RAM 720p or better screen resolution Bluetooth® 2.1 + EDR NFC (recommended) 3 megapixel or better rear-facing camera (recommended)

Installing the app

To install the app

1. Visit the Apple App Store or Google Play on your mobile device and search for SMARTkapp.

Start the QR code scanning app on your mobile device, and then hold your mobile device’s rear-facing camera over the device’s QR code to scan it.

The Apple AppStore or Google Play opens.

2. Download and install the app.

Starting the app for the first time

To start the app for the first time

1. Start the SMARTkapp app on your mobile device.

The app tutorial appears.

46 smarttech.com/kb/171166

Page 55

APPENDIX A

USING THE SMARTKAPP APP

2. Use the swipe gestures to progress through the screens of the tutorial.

Previous screen Next screen

3. Tap Close when you have completed the tutorial.

The app home screen appears.

TIP

If you want to see the tutorial again, do the following:

On an Apple mobile device, tap Settings on the app home screen and then select

Tutorial.

On an Android mobile device, tap Menu , select Settings, and then select Tutorial.

Connecting and disconnecting the app

The SMARTkapp app enables you to connect your mobile device to a display and then do the following:

l View notes you write on the display on your mobile device

l Save and export your notes

l Start a session and invite others to join and collaborate

Connecting

Start a session by connecting your mobile device to a display.

NOTE

Make sure you have the latest version of the app on your mobile device to get the best experience while using the SMARTkapp app and to access all the latest features. Some features listed in this documentation may not be available with older versions of the app.

A QR code is a type of bar code. If your mobile device has a rear-facing camera and a QRcode scanning app, you can scan QR codes like the one on the display. Your mobile device then executes the QR codes’ commands. Typically, QR codes’ commands display messages or open web pages.

47 smarttech.com/kb/171166

Page 56

APPENDIX A

USING THE SMARTKAPP APP

To connect by QR code

1. Start the SMARTkapp app on your mobile device.

2. Hold your mobile device’s rear-facing camera still over the display’s QR code so that the QR code appears in the center of the app screen.

The app connects your mobile device to the display.

TIP

If the app doesn’t connect your mobile device to the display, move your mobile device closer to or farther away from the display so that the app can capture the QR code.

NOTE

Some Android mobile devices require you to accept a pairing request to connect to the display. Swipe down on the screen to access the notification drawer and accept the pairing request.

Disconnecting

The app disconnects from the current session in the following situations:

l When you close the app

l Automatically after a period of non-use

l When the display is outside of your mobile device’s Bluetooth communication range, which is

approximately 33' (10 m)

NOTE

l When you connect an Android mobile device to the display, an icon appears in the device’s

notification area. This icon indicates when the mobile device is connected to the display:

Connected Disconnected

l When you disconnect, the SMARTkapp app takes a final snapshot of the display if the

content has changed since the last snapshot.

48 smarttech.com/kb/171166

Page 57

APPENDIX A

USING THE SMARTKAPP APP

To disconnect the app manually

Tap Disconnect in the top left corner of the SMARTkapp app screen, and then tap Disconnect.

Press Disconnect on the display.

Continuing a previous session

You can easily pick up from where you left off in a previous SMARTkapp session. You can continue one of your previous sessions from the last snapshot taken in a session. It doesn’t matter if your previous session was run on a SMARTkapp board or a SMARTBoard interactive display.

NOTES

l When you continue a previous session, the content from that previous session replaces any

existing content on your display. This content is not permanently erased and will return once you disconnect from your continued session.

l When you continue a session, all the snapshots from that previous session are also

available. However, as the session’s host, these snapshots are only visible to you. If you invite remote participants to join your continued session, they will not have access to any snapshots taken during the previous session.

To continue a previous session on an iOS mobile device

1. If you’re currently in a session, disconnect (see Disconnecting on the previous page).

Tap Sessions .

The Sessions screen appears.

3. Swipe right on the session you want and tap Continue.

In the snapshot library, select the session you want to continue to view and tap Continue .

The QRscanner appears.

4. Scan the display’s QR code.

The last snapshot from your session appears on the display and your mobile device. You can then invite others to join the continued session just as you would with a regular session.

49 smarttech.com/kb/171166

Page 58

APPENDIX A

USING THE SMARTKAPP APP

To continue a previous session on an Android mobile device

1. If you’re currently in a session, disconnect (see Disconnecting on page48).

Tap Sessions .

The Sessions screen appears.

For the session you want to continue, tap Menu and select Continue.

In the snapshot library, select the session you want to continue to view and tap Continue .

The QRscanner appears.

4. Scan the display’s QR code.

The last snapshot from your session appears on the display and your mobile device. You can then invite others to join the continued session just as you would with a regular session.

Writing, erasing and viewing notes

You can write and erase notes on the display just like you do on a traditional dry-erase board. You can view your notes on the display or in the app.

Write and erase notes on the display

You can write and erase notes on the display just like you do on a traditional dry-erase board. For more information, see Writing, drawing and erasing on page12.

TIPS

l Use your finger to pan the whiteboard left or right to access more whiteboard space.

l To erase all content on the display, see Starting a new Whiteboard on page19.

Write and erase notes in the app

In addition to writing and erasing notes on the display, you can write or erase them in the app. When you write or erase notes in the app, the changes appear automatically on the display.

50 smarttech.com/kb/171166

Page 59

APPENDIX A

USING THE SMARTKAPP APP

To write or erase notes in the app

1. Connect your mobile device to the display (see Connecting and disconnecting the app on page47).

Tap Drawing Mode .

3. Tap the buttons on the bottom of the screen, and then use your fingers to write, erase, pan or zoom.

Write in black ink

Write in red ink

Erase

Pan and zoom using gestures (see Viewing notes below)

4. Tap Done to return to viewing mode.

Viewing notes

During a session, you can view the notes you’ve written on the display on your mobile device. As you write or erase notes, the changes appear on your mobile device automatically.

By default, your mobile device displays the display entire writing surface. You can use gestures to zoom in or out and pan:

Zoom in

NOTE

Zoom out

Pan

As you zoom in or out, grid lines appear on the writing surface to indicate the level of magnification.

51 smarttech.com/kb/171166

Page 60

APPENDIX A

USING THE SMARTKAPP APP

Using Radar View

Radar View provides an overview of the entire Whiteboard. Radar View is visible only on the display. Use Radar View to quickly view a different part of the Whiteboard.

To show Radar View

Touch the Whiteboard near the bottom of the display.

Radar View appears.

To quickly view content using Radar View

1. Use your finger to move Radar View left or right to view the entire writing surface.

2. Press the area you’d like to present.

The display shows the area you selected.

To hide Radar View

Radar View disappears after five seconds.

Returning to the host’s current view

When you’re following the presentation in your web browser or in the SMARTkapp app, you can view a section of the writing surface other than the one the host is presenting.

To return to the host’s current view

In the SMARTkapp app or web browser, press Follow host.

Saving and working with snapshots

As you write notes on a display, you might want to save snapshots of your notes from time to time during the session.

After you save snapshots, you can do the following:

l View the snapshots

l Export the snapshots as JPEG or PDF files

l Delete the snapshots

52 smarttech.com/kb/171166

Page 61

APPENDIX A

USING THE SMARTKAPP APP

Saving snapshots to the app

To save a snapshot

1. Start or connect to a session (see Connecting and disconnecting the app on page47).

Press Capture on the display.

Press Capture in the app.

The app saves a snapshot of your notes.

NOTE

The Sessions button in the bottom-right corner of the screen indicates how many

snapshots have been saved in the current session.

Viewing snapshots

When you save a snapshot, the app saves it to your session’s library. Access your current session or a previous session’s library to view your saved snapshots.

TIP

You can use the zoom and pan gestures when viewing snapshots (see Viewing notes on page51).

To view snapshots in the current session

1. Take one or more snapshots in the current session (see Saving snapshots to the app above).

On an Apple mobile device, tap Sessions .

On an Android mobile device, tap Sessions .

The Sessions screen appears.

3. Tap a snapshot’s thumbnail image to view the snapshot.

53 smarttech.com/kb/171166

Page 62

APPENDIX A

USING THE SMARTKAPP APP

To view snapshots in previous sessions

1. If you’re currently in a session, disconnect (see Disconnecting on page48).

On an Apple mobile device, tap Sessions .

On an Android mobile device, tap Sessions .

The Sessions screen appears.

3. Select a session to view the snapshots saved for that session.

The session’s snapshot library appears.

4. Select a snapshot’s thumbnail image to view the snapshot.

Exporting snapshots

If you want to share any snapshots of your notes, you can use the app to export them and then use a third-party app on your phone to share your snapshots as a PDF or JPEG file.

To export a snapshot

1. View the snapshot you want to export (see Viewing snapshots on the previous page).

On an Apple mobile device, tap Export , and then select Save to Camera Roll, Share as

PDF or a cloud service.

On an Android mobile device, tap Menu , and then select Save to Camera Roll, Share as PDF

or a cloud service.

3. If you selected Share as Image or Share as PDF, select the app you want to use to share the snapshot.

4. Use the selected app to share the snapshot.

To export all snapshots saved in the current session

1. Save one or more snapshots in the current session (see Saving snapshots to the app on the previous page).

Tap Sessions .

The Sessions screen appears.

54 smarttech.com/kb/171166

Page 63

APPENDIX A

USING THE SMARTKAPP APP

On an Apple mobile device, tap Export .

On an Android mobile device, tap Menu , and then select Share as Image or ShareasPDF.

4. Select the app you want to use to export the snapshots.

5. Use the selected app to export the snapshots.

To export all snapshots saved in a previous session

1. If you’re currently in a session, disconnect (see Disconnecting on page48).

On an Apple mobile device, tap Sessions .

On an Android mobile device, tap Sessions .

The Sessions screen appears.

3. Select a session to view the snapshots saved for that session.

The session’s snapshot gallery appears.

On an Apple mobile device, tap Export .

On an Android mobile device, tap Menu , and then select Share as PDF.

5. Select the app you want to use to export the snapshots.

6. Use the selected app to export the snapshots.

55 smarttech.com/kb/171166

Page 64

APPENDIX A

USING THE SMARTKAPP APP

Deleting snapshots

You can delete snapshots individually or delete an entire session and all of its saved snapshots.

To delete a snapshot from a previous session

1. If you’re currently in a session, disconnect (see Disconnecting on page48).

On an Apple mobile device, tap Sessions .

On an Android mobile device, tap Sessions .

The Sessions screen appears.

3. Select the session that contains the snapshot you want to delete.

The session’s snapshot gallery appears.

4. Select the snapshot you want to delete.

Tap Delete , and then tap Delete.

To delete a previous session on an iOS mobile device

1. If you’re currently in a session, disconnect (see Disconnecting on page48).

Tap Session .

The Sessions screen appears.

3. Select Edit.

Tap the session’s Delete button, and then tap Delete.

5. Tap Done.

To delete a previous session on an Android mobile device

1. If you’re currently in a session, disconnect (see Disconnecting on page48).

Tap Sessions .

The Sessions screen appears.

Tap Menu , and then select Select.

4. Select the session.

Tap Delete , and then tap Delete.

56 smarttech.com/kb/171166

Page 65

APPENDIX A

USING THE SMARTKAPP APP

Sharing sessions

During a session, you can use the SMARTkapp app to invite up to 250 people to view your notes on their mobile or desktop devices.

NOTE

You can share notes only as long as the SMARTkapp app is running on your mobile device and the device is connected to a display.

Sharing sessions

When you share a session with others, they can tap or click a link to view your session in their web browsers; they don’t need to install additional software or otherwise configure their devices. Alternatively, others can choose to install the SMARTkapp app on their mobile devices and use it to connect to your session.

As you make changes to your notes, others see these changes in real time. They can also zoom in or out and save, view and export snapshots.

NOTE

l The SMARTkapp web viewer supports the following browsers:

Mobile devices Safari for iOS 8.1 or later operating system software

Chrome for Android 39.0.2171.93 or later

Computers Internet Explorer® 10 or later

Chrome 39.0.2171.95 or later

Firefox® 34.0.5 or later

Safari 8.0 or later

l You can share notes only as long as the SMARTkapp app is running on your mobile device

and the device is connected to a display.

l You can export saved snapshots of notes without connecting your mobile device to a

display (see Exporting snapshots on page54).

To share your session

1. Connect your mobile device to a display (see Connecting and disconnecting the app on page47).

57 smarttech.com/kb/171166

Page 66

APPENDIX A

USING THE SMARTKAPP APP

Tap Invite , and then select Send Link.

3. Select the app you want to use to send the invitation.

4. Use the selected app to send the invitation.

Setting the shared session link type

When you invite others to join your session, the app sends them a dynamic link by default. When you use a dynamic link, the app creates a new link each time you send an invite for others to join your session.

You can also use a static link. A static link is the same each time you send an invitation. With a static link, you can send the link before meetings start to help simplify meeting startup.

To use a static link instead of a dynamic link, change the invitation link preferences in the app’s settings.

To use a static link

1. If you’re currently in a session, stop sharing the session (see Stopping sharing on the facing page).

On an Apple mobile device, tap Settings .

On an Android mobile device, tap Menu , and select Settings.

3. Select Sharing, and then select Static Link.

4. Optionally, select Send Link, and then select a method to send the static link to others.

Securing shared sessions

In the SMARTkapp app, you can add password security to protect your sessions before you send a link to share them. Others will have to use the password you set to join your shared session.

To use a password

1. If you’re currently in a session, stop sharing the session (see Stopping sharing on the facing page).

On an Apple mobile device, tap Settings .

On an Android mobile device, tap Menu , and select Settings.

58 smarttech.com/kb/171166

Page 67

APPENDIX A

USING THE SMARTKAPP APP

3. Select Sharing, and then select Password.

The Enter Password screen appears.

4. Select Require a Password.

5. Type up to 32 characters for a password.

6. Tap OK.

To remove the password

1. If you’re currently in a session, stop sharing the session (see Stopping sharing below).

On an Apple mobile device, tap Settings .

On an Android mobile device, tap Menu , and select Settings.

3. Select Sharing, and then select Password.

The Enter Password screen appears.

4. Clear the Require a Password option.

5. Tap Done.

Stopping sharing

You can stay connected to the display but stop sharing the current session.

To stop sharing a session

Tap Invite , and then tap Options.

2. Tap Stop Sharing.

3. Tap Stop Sharing to end sharing the session.

Connecting to another session

If another person shares a session with you, you can connect to that session using the SMARTkapp app on your mobile device. Once connected, you can do everything in the other person’s session that you can do in your own sessions:

l Write and erase notes

l View notes

59 smarttech.com/kb/171166

Page 68

APPENDIX A

USING THE SMARTKAPP APP

l Save snapshots of notes

l Share snapshots

You can also connect your own display to the session, and then view and interact with notes using the display. Changes you make on your display appear automatically on the other person’s display. Change made on their display appear on yours.

To connect to another session on a mobile device

1. From your mobile device, open the email invitation the session’s host sent.

2. Tap the link in the email.

If you have the SMARTkapp app installed, the app opens and displays the notes the other person is sharing.

NOTE

If the SMARTkapp app isn’t installed on your mobile device, follow the on-screen instructions to install it.

To connect to another session on a desktop

1. From your computer, open the email invitation the session’s host sent.

2. Click the link in the email.

The SMARTkapp app opens in your computer’s default browser, displaying the notes the other person is sharing.

To connect your own display to the session

1. Using your mobile device, connect to the remote session.

You will be asked if you want to open the session in the SMARTkapp app.

2. Open the session in the SMARTkapp app.

3. On an Apple mobile device, tap Menu , and then select Connect to kapp iQ.

On an Android mobile device, tap Menu , and then select Connect to kapp iQ.

The Connect to kapp iQ screen appears.

60 smarttech.com/kb/171166

Page 69

APPENDIX A

USING THE SMARTKAPP APP

4. Hold your mobile device’s rear-facing camera still over the display’s QR code so that the QR code appears in the center of the app screen.

The app connects your mobile device to the display. The other person’s shared notes appear on the display.

NOTE

If the app doesn’t connect your mobile device to the display, move your mobile device closer to or farther away from the display so that the app can capture the QR code.

5. View the notes the other person is sharing and write your own notes. Others in the session will see your notes.

6. Tap Disconnect when done.

61 smarttech.com/kb/171166

Page 70

SMARTTECHNOLOGIES

smarttech.com/support

smarttech.com/contactsupport

smarttech.com/kb/171166

Smarttech SPNL-6265-V2, SPNL-6275 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Industry Canada statement

Caution

Avertissement

Radiation exposure statement

Déclaration d’exposition aux radiations

Contents

About this guide

About the display

Features

Models

Components

iQ appliance

Screen

Pens with erasers

Front control panel

Presence detection sensor

Internal speakers

Accessories

SMART wall mount and wall stand

SMART Mobile Stand

More information

Turning the display on and off

Viewing connected computers’ input

Interacting with content

Writing, drawing and erasing

Adjusting audio

Freezing the screen

Using the launcher

Opening and closing the launcher

Adding or removing apps from the launcher

Using the Whiteboard

Opening the Whiteboard

Whiteboard tools and controls

Writing and erasing notes on the Whiteboard

Using Panoramic View

Starting a new Whiteboard

Using the Whiteboard Library

Continuing a session form the Whiteboard Library

Setting how long the Library stores sessions

Deleting a session from the Library

Using Lessons

Using Lessons tools

About Lessons tools

About Lessons settings

Using Lessons on the display

Frequently asked questions about the Lessons app on the display

Where has the Flash® content gone?

How do I interact with a SMART lab activity?

Using Activities

Opening Activities

Using Activities

Using Workspaces

Opening Workspaces

Using Workspaces

Using Browser

Opening Browser

Using Browser

Using Input

Showing content on the display

Downloading SMART software

Stop showing content on the display

Using Screen Share

Sharing content from the Chrome™ browser to the display

Sharing content from your Windows® computer to the display

Supported Chrome browsers

Sharing content from your Apple product to the display

Supported Apple devices and operating systems

Sharing content from your Android™ mobile device

Supported Android devices and operating systems

Stop sharing content

Using the Clean Up button

Resolving general issues

Resolving issues with Activities

Resolving issues with Workspaces

Resolving issues with Browser